Aaron Rents Reviews

Total chaos. Too many hands in a empty cookie jar has everything all screwed up. So not a way to do business.... so much is wrong. I truly regret doing business with this business.

I have been a customer of theirs for over 10 years. I called on January 20th 2026 and ordered a mattress with foundation. I was told it would be in a week later. I called a week later and it was not in the system. So I called again on January 30th 2026 and was told that the bed that I ordered somebody else that works in the store sold it. Now my grandson has to still sleep on the floor because nobody in that store talks to each other nor do sales people look to see on the system that it was already sold to another customer that ordered it a week prior. When I pay off the stuff I have with them now I will be going to Rent-A-Center, I don't care that I will pay more money. A customer for over 10 years they screw over. How many others has that store done that to. You're not worth my time anymore.

They sold me a clothes dryer that lasted a few months after I paid it off. I called them about it but they are refusing to talk to me about it. I told them to lose my phone number and don't call me about buying anything else from them. I will also make sure that people I know will not get ripped off by them also.

I had leased a dryer online while waiting for my dryer to be repaired. The dryer I chose was going to take some time and the website had a “get this one sooner” option on another model so I chose the fastest one. I called the office in Huntington and was told the truck would run Thursday and my dryer would be delivered Friday and they would call. Friday came and no one has called, so I called them. I knew I was in trouble when I was asked “what’s your name again?” “What did you order?” “Did you talk to a man or woman when you called?” After being passed to multiple people I spoke with the manager who stated I wasn’t on their schedule and asked if I could pick it up and I stated I could not. He fumbled around to see when he could put down for delivery, not to mention we are expecting a nationwide winter storm tomorrow so everything is going to be delayed. I cancelled my lease and went elsewhere. Don’t waste your time with these fools.

Have been a customer for years, never had an issue even last year I went on vacation and a payment was due and I told him to give me about 7 days and I will make two payments and it was no issue but today a payment was 5 days behind because I had an electrical fire at my house. I said look just give me two more days and I'll just pay everything in full and they said no we will have the local law enforcement assist us with the retrieval of the asset. I had to pull off the contractors, change the whole schedule around, just say the payment could be made that was not behind, only late with the late fee implicated on the payment but according to them there is no grace period. I'm done with the company.

I was promised by a manager at your Frankfort location. That I was promised to have a set of power tools. On hold for me. Which was rented to someone else. They never made contact about to see if I was still interested in them. But did they can or email. Nope. Not once. I will be willing to work with them. They have a Makita 15 pcs toolkit. That it. They'll let me have it at the same monthly payment I'll be more than glad to take it.

My friend brought a few things from Aaron's in the past. A good customer to them. Recently brought another two items. After two months she was a couple days late on a payment. Aaron's came and got the two items. Once she get the items back, she will have to start over again. Be smart. Do not do business with Aaron's.

I'm crying happy tears. I appreciate Jared and Monique. They have been so awesome with me. Thank you for everyone being there for me. I've been in and out of the hospital lately. And it's been very hard for my husband and I. Thank you all in Middletown Aaron's. Thank you again!!! You guys are awesome!!!

So shame on me, I decided to give Aaron's a second chance. Well you guessed it, I got screwed again. I was always told that along as you are financing it is under warranty, but when I called they said you have to be a gold member. Was never ever told that. I have purchased things in the past and it was fixed, but when I called the manager was very rude. So I am writing this review to help others to be very aware of this company. Do not do it, it just sucks that I still have a little more to pay on my couch, but oh well, this well be my last purchase ever. I will never recommend this company ever, and I had family and friends that needed furniture, but after the way I was treated, nope, not a chance. I will send pictures, save your time and money. Only good thing is Devin, the sales associate, was nice.

I've been with Aaron since 2000. I moved from Pickerington to Reynoldsburg. When I talked to the manager at the Reynoldsburg store, he was very nice then he decided to leave cause it got too stressful for him. So went to Whitehall, Ohio, Aaron Rent-A-Center, Ethan the major there and his staff are very rude and disrespectful, and I did not appreciate it when I got my son's box spring and mattress. They used to take out the old merchandise when Robert ** was a manager in the Reynoldsburg store.

This place is Trash. Every time we have to deal with them, there's an issue. We have filed multiple complaints with Customer Service but the service just gets worse. They are petty, unprofessional, and very childish. They have perfected How to tell you to F off but in a nice manner. That's the only thing that they've figured out how to do.

Today, my husband and I moved into our place. Since we’ve been married, we’ve relied on Aaron’s to furnish our moves. This time was no different. The level of customer service, from start to finish, was nothing short of amazing. Ron and his team, ensured we had everything we needed. John, called to confirm the delivery, and was flexible with the time change. When the guys arrived and realized they had to climb some stairs, no one was upset. They pivoted, and moved with precision. Devin and the other young man (sincere apologies for not remembering his name) made sure everything was set up perfectly. I couldn’t ask for a better set up during a crazier day. Thank you Aaron’s for ALWAYS coming through.

They had a deal on October now they're not honoring it at all. The maanger was also a smart butt and told me even if I call customer service they would do nothing and that it would come back to her anyway and nothing would change. The October deal was for $44.99 on a TV 65 in. They told me it couldn't be delivered until I paid the first month's rent and I did they charged me $44.99. Now they're saying it's 101 a month. Will not be renting here ever again. She called me a liar after I brought back the old add deal that was in October online. I will upload picture of the deal and the receipt for November.

When they can’t fix things that I am renting from them. It’s their job to fix things no matter what. As long as I pay for insurance. That is bs that they are doing this to people. I’m so close to telling them to come get everything that I’m renting from them because I’m so sick of their lies and games they are playing. Do not go through them people. Go to Rent-A-Center.

I was supposed to have a couch delivered to my house on 12/4/25. They said my dad refused to let them deliver it. I was quite surprised that he would do that so I called Aaron's and talked to one of the ladies, I can't remember which one, she thought I was yelling at her but in fact I raised my voice because of what my dad did, afterwards I looked on the website and my order was cancelled so I went down there and talked to Mike I believe, well he was talking about customer is not always right and he heard me yelling at the lady, I wasn't yelling at her. Anyways we had words back and forth, and he said he was right about me. Not sure what he meant by that. He doesn't even know me. He said he doesn't want my business. I said okay and a few other words, I left and then thought about it and called and apologized to the whole store, I also talked to Mike and apologized to him, I'm going to pay off my bed and never do business with Aaron's again.

I’m really irritated with Aarons and will not recommend anyone to go through them. They hardly ever fix anything that you’re renting through them. I am renting an Apple iPad/tablet through them that my cat baby face broke while I was visiting my uncle and they won’t even fix the screen on it for me. I don’t understand why I had to pay for insurance for anything when they can’t fix things that I am renting from them. I’ve been told by several people that it’s their job to fix things no matter what it is if it gets damage or broken. It’s bs that they are doing this to people. I’m so close to telling them to come get everything that I’m renting from them because I’m so sick of their lies and games they are playing. Do not go through them people. They freaking suck big donkey balls. I think that everyone who has gone through them and has gone through this stuff with them should all come together and sue them because this is definitely not right

I had a very bad experience with marietta ga office. The manager there she's very rude she don't have good customer service at all. She has a very bad attitude, and she snappy when she talks to you. I was a week late due on the 13 and I pushed my payout until the 21st. I paid it on the 22nd which was 1 day after the expected date to pay. They came to my house with the police knocking hard on, startling my children over a payments for only 62.00, and when I called the office to address the situation she denied the whole thing as if she were there, also she was very rude she acted as if I was lying.

They didn't screw the nails into my bed slats all the way and my bed basically fell apart. The staff was friendly, but the overall put together is definitely a 0/10. If you're gonna put a bed together, make sure you screw everything down.

I am disabled. Bought a washer/dryer from Aaron's. 1st problem..autopay pmt due 3rd. They cashed the pmt on 14th. My bank said, "Hmmm this is suspicious so we aren't going to pay." Okay I called to find out where to send pmts. Given wrong address. They tried to post 11.99 every day to my bank acct. Banished them hitting my acct. I now get 4 phone calls a day that I block. DON'T BUY OR RENT FROM AARONS

I have bought several electronic products from AARON'S over the past 15 years and it was always a very seamless process and I worked with very nice staff no matter which location I bought from. This time I went to the location in Evergreen Park IL. on Western Ave. and much to my surprise, the staff seemed pleasant but after 1 month payment I was a few weeks late on my 2nd payment and they called every day, came to my home every other day, and now they hired a private investigator to serve me papers to appear in court!! And for what? 3 weeks late? Are you serious? Then they said I was 2 months behind when I was only 3 weeks behind. The extremely rude lady called me at 8am one morning and kept interrupting me and said I OWED her some respect!! I was like, "Are you serious?" Then I proceeded to tell her how many payments I've made and that I have receipts to prove it. She agreed but still insisted I was 2 months behind, UNBELIEVABLE!!

I rent from the one in Loris sc and I wouldn't recommend them to anyone. They charge way too much interest. I was told by one worker I would have my washer and dryer paid off this month and another worker telling me I still have 8 more payments. I think they trying to get over on me. Someone pocketing some money. Ain't no way. I've been paying on this for 2 years now.

I have been a loyal Aaron's customer for over 10 years. My living room furniture, 2 bedroom sets, 3 televisions and dining room set. I took a new lease for a kitchen hutch. I loved it, it was delivered and set up. Two of the legs on one side broke. I called my local aarons the next morning, was told they will replace it, then told since I purchased online they can't replace it, they will come fix it. 3 week later nothing, total silence. I made 3 payments on something I couldn't use, they picked it up and canceled the contract. They wouldn't rather lose a 10 year loyal customer instead of taking care of the issue. And Refund to Refund my payments

I can honestly say I'm ok with my purchase of my new stove from Aaron's. I've been ok with several things but I like my range and that don't matter which switch I turn on all of them work. My sons say it's kinda of a fancy stove. But online was easy and the price was ok too. Online makes things really easy and less difficult. Just wanted to say Thank you for good merchandise.

In Store is great. However, online is horrific. I received a call from Arizona and they said they needed to verify me. It felt off, but I went with it until they asked me "which of the following cities are you associated with" and the identity theft bell in my head went off and I refused to answer. I told them I would go into my local store to do any verification needed. They cancelled my order. I went to the local store and learned that it WAS in fact Aaron's that was asking me all the questions. There was no option to log in to Aaron's website to complete it, no option to verify in store, only answering identity questions over the phone from a random number.

The delivery guys dropped off a 75 inch LG TV. I had to have them come back and get it. The screen was cracked. I apparently signed for a replacement which I never received. Now they me to pay for the price of the TV. I refuse to because of their negligence. Customer service is rude and ridiculous.

I ordered a wash and dryer 10/06/2025, the washer machine when I picked it at the store it was brand new with no dent and it was delivered today with a Dent this I would need a brand new wash with no dent otherwise I am taking this up with my attorneys cause that means I was given a second hand product instead of a brand new wash and a dryer. I am waiting for your response urgently.

I have always been a customer with Aaron's for many years. My boyfriend lost his job. We had insurance to help with payments. We tried to fill but we didn't have the insurance anymore. He started a job 2 weeks ago after looking for one for almost a month. Now they are saying if nothing is paid by Friday they will come get the stuff. He gets his first paycheck on Friday. We have talked to them plenty on the phone. To keep them updated we will being returning a lot of items. And won't ever rent from you all again.

Drove here and waited over 20 minutes for the door to open. They say they open at 10am but haven’t opened and I have to pay today but when I made time to go there they are not open. It’s absolutely ridiculous so not only is my bill due today but I have to come multiple times today at their convenience so it gets paid on time. I can't wait here all day just waiting for the door to open. That’s ridiculous. 10/1/2025.

I have bought a couch for Aaron Rents and now I purchased a washer and dryer for the last three months. They have been telling me I owe more than what should’ve been on my lease. This has happened to me twice since I’ve been renting from them. My couch was paid off, but they did that to me. Now they are doing it with me with my washer and dryer Every month I go in there. They say you’ve got four more months to pay it off. They did this for the last two months. I would suggest nobody ever leave one of their stores without getting a receipt and know your balance. That is where I messed up.

We bought a living room set from Aaron's with recliners. In them, when it was almost paid off, we found out that the reclining mechanisms were going. We contacted Aaron's right away. As we were paying the extra protection plan on them. And we heard nothing from the store manager Mike. We feel like we're just getting the run around. I do not recommend them for to anyone.