Aaron RentsConsumerAffairs Unaccredited Brand
Aaron's, Inc. (NYSE: AAN), a national leader in the sales and lease ownership and specialty retailing of residential and office furniture, consumer electronics, home appliances and accessories, has more than 1,800 Company-operated and franchised stores in 48 states and Canada.
Founded in 1955 by entrepreneur R. Charles Loudermilk Sr. and headquartered in Atlanta, Aaron's has been publicly traded since 1982.
In 2009, Aaron Rents re-branded to Aaron's, Inc to bring the company in line with the same name that all stores now operate under. Over 55 million households across North America know and trust the Aaron's name.
If you need further assistance with your customer service complaints in reference to your local Aaron's store please contact our customer service team Monday - Saturday between 9AM and 10PM EST at 1-800-950-7368 or email email@example.com.
I decided to look into renting a washer/dryer combo from Aaron's using their online application services and found out I was approved and delivery was set up for the following week for a brand new set. Well the date I was told came and went so I called the store and was told it would be another week before I could get the washer and dryer so I asked them if they had one in the store that could be delivered and was told they had one that was pre-leased but did work and was not damaged so I agreed as I did not want to be making payments on something I did not have in my home. When they delivered it I was told the price would be adjusted as the one I was getting was not new and was a different model but I could still make my payments online. I made a few payments online. Often calling. Wanting to know why I was still paying the new price for a used item and was told it was being looked into.
Well in November my stove died so my roommate decided to rent one from Aaron's and it was delivered and then was told the plugs were not the same so they needed to get one and come back to fix it. Well they did and then when time for us to make our payments in December we both went online and to our surprise both of our payments had doubled to almost 150.00 each. When we inquired about this they said it was due to the fact we both owed for the month prior. Well when I called the store a guy named Reggie said he was the local manager for the store and proceeded to speak to me about my roommate's account and said if I wanted him to finish fixing the issues with my account I needed to come in the store and pay 132.00 and then he could finish fixing the problems. Well I told him I made a payment in November.
He decided he wanted me to come in the store and made an appointment for me to come in and then on the date I was suppose to come in I get a phone call saying he is at a store in another city and he needs me to come to that store and speak to him. I refused as I am not traveling 35 miles one way just to speak to someone with no sure resolution made as I told him I am not paying 132.00 for something when I don't owe that much. So I contacted the online customer service to discuss my account and was told someone had canceled the contract I did online and that I had made one in the local store, well this made me rather upset considering I have never been in the local store and don't know who made the account for me.
Well I was told an inquiry would be sent to the regional manager and they would be calling me within 24-48 hours. I never got the phone call or any message from them. Well now for the past 3 days they have been coming to my house, calling my home and friends back to back from various numbers. The day before yesterday they came to my home and banged on my door for 45 minutes as I was not home but they disturbed my neighbor with their excessive banging. Yesterday they came to my home after the store had closed and proceeded to bang on my door and honk horns and again I was not home but my very annoyed neighbor told me all about it as well as the time. I had to apologize to my neighbor once again as I was at work.
Well they came back today and decided to speak to my 3rd roommate about my financial business and tell him all about my account as well as my other roommates account, and then told him to tell me I needed to come in and pay 132.00 for my account and my roommates account together as I am being held responsible for her account since we have the same phone number, and I needed to be in the office today no later than 3pm or the guy Reggie would be back out here to my home once again today.
And what is worse is they are threatening my roommate claiming they are going to have her arrested and jailed for stealing their property and she has been trying to make a payment but her payments are 54.00 a month but now they are wanting her to pay 129.00 for one month and she told them that is not what she owes and they have even admitted she is right but refuse to fix the issue. When we called in and told them we did not want to speak to Reggie as he claims he is the general manager for our local store we were told well there is nothing no one can do and we just need to leave a message on the website. We will never ever rent nothing from Aaron's again and regret even renting from them to start with.
Thank you for sharing your experience. Can you please send an email to firstname.lastname@example.org. Please include the first and last name listed on the account, your phone number and zip code so we can escalate the issue and send to upper management to see what can be done to resolve.Thank you,
I ordered a leather 2 piece sectional from Aaron's in Rockaway NJ. When the movers came a few days later they basically rammed and shoved the sectional into our apartment. After they unwrapped the sectional we noticed the wood was all broken poking through the leather. They also tore the cushion. I called and put in an order to have it fixed. The manager informed me the repair specialist would come assess the couch within a week.
A month and 5 calls later no repairs were made. This went on for over a YEAR!!! No one ever showed up! So we get a new house and called Aaron's to move the sectional to the new place. The movers came 4 days after they were supposed to. They basically finished off the sectional and didn't want to load it into the truck (the truck was completely full) so they beat this thing back up the stairs and told me that the sectional was a complete loss and would be replaced. They informed me to call the store in Rockaway and speak with the manager (Harlin). After Harlin spoke with the movers (took pictures) he agreed that the sectional was destroyed and said he would put in a replacement order. Harlin called me back around 3 hours later and told me to throw the couch out it was going to be replaced. I was told the order for a new couch was going to take a week or so to go through.
Fast forward 2 weeks and I am told that I am approved for a used couch. A USED COUCH! I paid for a new couch. The movers destroyed it. The management never came to fix it. Now because a year went by because of Aaron's negligence by not sending a repairman for day 1 I'm forced to take some used couch. I paid good money for this sectional and was a good customer and this is what I have to deal with? To add insult to injury even if I were to take the "used" sectional I have to wait for one to come in. This is insane. Christmas is a few days away and we can't even have our family come up because we have nowhere sit. I cannot place this blame on Harlin. He did what he could the fault is with the manager that was there before him (apparently fired). He had the reports in the computer according to Harlin but never did anything. This is not how you run a company.
This is very unfortunate. Thank you for making us aware. We want to help resolve the issues you are having. Can you please email us at email@example.com ans include your first and last name, phone number and zip code. We want to help as much as possible.Thank you,
I went to the Lewiston, Maine Aaron's and rented a apartment size GE washer and dryer on December 5th. 2017. We told them it couldn't be delivered until the 18th of December. It was a Pre-leased set. They delivered it and didn't even have the right fixtures to use it on the faucet like it's suppose to have. They come back and supposedly fix it and left. It's now the 19th. And I try to wash my first load and the whole load of water drained out onto the floor.
I called and they wanted us to wait until the next day to come fix it even though I now have a whole load of soaked laundry in the washing machine that hasn't been spun out. So I told them to come pick it up and I want a refund. He tells me they don't give refunds, which I know is false, so I called corporate. I've had problems with this store in the past and had to call Aaron's corporate before. Such as renting a new laptop that they didn't want to fix when Scott worked there. This is a terrible store and I will not be going back again.
Hi Joseph and Cynthia,
This is very unfortuante. We want to hear more about this issue and see else can be done to resolve. Can you please send an email to firstname.lastname@example.org and include your first and last name, the store that you leased from info, yout phone number and zip code so we can pull your account up. We look forward to hearing from you!Thank you,
Ordered a Xbox One X online. Was easy to do online, was approved "so I thought" got a confirmation number. Said it would take 5-7 business days. 12/15 it arrived 12/16. I get a phone call saying I'd only be able to get an Xbox One. I waited 7 days for the Xbox One X to ship from Houston to my home store just to have them offer me an Xbox One. I understand if I wasn't approved, but that is something that I should have been aware of as soon as the home store to the paperwork for the online order. But they were very nice and did it the day of, so thanks Aaron for providing the greatest customer service ever.
Happy to hear that the store was able to work that out for you! We appreciate your business and value you as a cusotmer! Thank you for choosing Aarons!Ownit,
I paid off a brand new dryer from Aaron. Now it's not working. Very disappointing. When you wake up to put something in the dryer to dry really quick Only to find it no longer work. I don't think I will pay off anything else there no more.
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Leased a brand new Dell laptop from Aaron's winter of 2015 because to buy a brand new one was not in my budget but could afford 65 dollars a month... Lease was to be for 18 months. Turned into 2 years and I always made my payments, sometimes a little late, due to health but kept up with them nonetheless. During the lease period about 3 times there were issues with my Dell so they would promptly bring me a laptop to use while mine was being worked on. The final and last time I used their "loaner" I made a hasty decision to use this one (a HP) indefinitely because there never were any issues, I had become familiarized with it and didn't want to do the setting up any longer. It wasn't until literally the month after my lease was up, and I "owned" this HP laptop, did the problems begin.
First of all, I am very computer literate, more than know my way around the technical end of using and restoring one and very proud of the fact that being a 51 yr old woman, am very handy with all things technical...hands on though...wording? Not so much??? Anyways, I began to realize that I was a proud owner of what I now knew was a used laptop...and, there were things wrong with it that would cost more money which I do not have (I am single and on a pension). Aaron's can't help now that it's out of their hands because the lease is over. Not going to rent another one from them again? I just wasted what is practically 3 to 4 times what an average laptop costs. This one will be obsolete in a few years too! Does anyone have a solution or have experienced this before from Aaron's. A computer is a necessity for me since I do not use a TV or have a tv. Thanks for reading.
We can be reached at email@example.com. Please incldue your first and last name, phone number, zip code and the store info so we can look more into this for you and see what resolution we can come up with.Thank you,
First I didnt receive my agreement papers or the vase I ordered with the sofa and end tables so I had to drive to the store to get it. KaTrina told me she didn't know if I notice but it was cracked while on display. But I had taken a picture of it before I inquired about the set. It wasn't broken. She gave it to me and told me maybe I could tape it up. I told her I wasn't paying for a cracked vase. Then she said she would take it off.
Then while looking over my papers before leaving the store I noticed the written price was hiked up from the picture I took of it. Had it not been for the picture taken I would have had to pay $300 more in the sofa set. KaTrina mumble to another employee right in front of me and my mother as he looked at me to see if I could hear what she was saying. That was Rude! They were trying to make me pay more. Now they set my payments 19 days before the agreement date, which is the 20TH of each month, according to the papers she gave me. She would answer my calls. Other workers kept saying she was out to lunch or busy. NEVER GONNA RENT THERE AGAIN AFTER THIS SOFA SET.
This is very unfortunte. We greatly appreciate your business and value you as a customer. We are sorry you feel that way and wish there was soemthing we could do. We can be reached at firstname.lastname@example.org. Please include in the email your first and last name, phone number, zip code and the address you leased from so we can look into your account. Happy to help with any issues!Thank you,
In that I work from before 8 am in the morning to 6-7pm in the evening, for the sake of convenience I welcomed the addition of their On-line Application and approval processing. So far, so good. I was approved and a deposit taken via debit card. The estimated delivery 2-3 days. Having not heard from the assigned store on the delivery set up I called them to see what their schedule looked like. THIS is where the positive experience did a 180 degree turn. They weren't able to locate any paperwork? After a few minutes located. Great. "What's the schedule look like?" "We'll need you to come in and fill out the paperwork, and check the references."
"AGAIN??? I'm sorry we have been through that already. I have an order confirmation number." Doesn't matter. "That's not how it works"??? Thinking this was maybe an employee that was perhaps new to the process, I decided to call the "customer service" number. He apologized but indicated that it is the store's choice how they wish to handle it? That doesn't seem right. Let's go ahead and cancel and I will get it at Lowe's with same day delivery. Having not upset me enough already, their service rep says, "We will need you to go to have them credit your card. It wasn't charged at that store. It was charged online. We can't do that. The order has been processed and is "too far along"." Too far along??? It hasn't gone ANYWHERE.
We would love to look more into this. Can you please send an email to email@example.com. Please include your first and last name, phone number, zip code and the store info so we can pull up your account and escalate the issue.Thank you,
I use the Hanover, PA store and could not be happier with their service. I had been renting an LG TV and TV stand from them when I decided I liked an LG OLED TV they offered online at a great discounted price. I applied for that TV online and was approved. The Hanover store was great to call me and honor the online price. Despite the holiday rush, the manager Damon was excellent in arranging a date to pick up the old TV and deliver the new OLED. They promised a deliver window of 10 am to noon, and the delivery man arrived at 9:50 am. He was very polite, professional, and set up everything to my liking. I obviously cannot speak for other locations, but Damon and the Hanover store were superb and exceeded my wildest expectations. Thank you Aaron's for making me a very happy customer.
We are so glad to hear that you are happy!! We greatly appreciate your business and value you as a customer!!!Ownit!!
I have paid out 15 accounts with Aaron. I pay for two televisions that I owe 350.00 To own. I'm 2 weeks late. I gave them my debit card to pay for it in advance. They didn't do it. The manager at the Boardman store, Has been very disrespectful to me as a woman, very racists, I've took a complaint out on him Because I refuse to feel bullied, I will not ever rent from them again. Cause without customers you have no paycheck or business.
So sorry to hear that you feel that way. I would love to hear more about the issue at hand and see what can be done to resolve the issue. We can be reached at firstname.lastname@example.org. Please include your first and last name, phone number and zip code so we can look into your account and see what can be done to resolve the issue.Thank you ,
I am waiting for my check to get to me and they told me they didn't have my sister's debit card on file and they didn't keep it on file but today they took out 118 dollars from her account. AFTER stating they didn't keep cards on file for one time payments. They took from her child's mouth. Todd the manager is ridiculously rude. Todd accused me of stealing the washer and dryer because I said that he needed to put the money back on the card before he got the washer and dryer. He told me that I was conveniently in CT visiting my sister (not the same one that he gave the okay to take the money off of the card) there is absolutely no reason for him to accuse me of stealing when HE stole money.
Thank you for brigning this to our attention. We would love to help by looking more into this for for you. Can you please email us at email@example.com and include your first and last name, phone number, zip code and the store address that you leased from. We need to be ale to look your account up.Thank you,
I placed an online order for a washer and dryer. Signed the lease agreement, all references were checked, and I paid the first payment. Received an email stating my order was canceled. I think it is horrible business to take someone's money and then cancel the order with no explanation.
Happy to help and look into why the order was canceled. Can you please reach out to us via email. The email address is firstname.lastname@example.org. Please include your first and last name, the store info, your phone number ans email addres. We need this addtional ifno to be able to pull that order up.Thank you,
Back in 2005 I had rented a king size bed from Aaron Rents in Indianapolis, Indiana. I had the bed only a few months when a situation came up and I ended up going to jail. As a result of this I lost my apartment and have no idea what happened to the bed. I lost a lot of things over this happening. And for years had no idea I was being pursued over this bed till I guess this Boone County Recovery Corp found a good address on me and then the threatening letters started coming.
Apparently a private individual or "client" as Boone County Corp calls he or she bought this debt from Aarons and through Boone County Corp has relentlessly been pursuing me for 10+ years threatening jail, court dates if I don't pay this debt. There's over $900 in interest that has been added to it. But this "client" has agreed to waive that if I keep good on my payments which finally I agreed to $20 a week. Which makes it $1400. If I don't keep good on the payments then it goes up to $2400. I feel this has become above and beyond harassment especially over uncollectible debt. And I don't understand how these companies and "CLIENTS" get by with relentlessly pursuing and harassing somebody over what should fall under uncollectible debt. If there is anything at all that can be done to stop this please please get ahold of me and let me know.
I've been renting 2 TVs and a PS4 for almost 2 years. My agreement is almost up and my husband got laid and I was working. I was able to make payments but they are late because they won't work with me when I get paid. This wasn't an issue when they had the last crew working there. They were more understanding and communicated. I'm still holding bunk beds that I've asked them to pick up on numerous occasions and they have yet to pick it up but harass me about it. Then they suckered me into paying some kind of insurance that's 7 dollars a month on the TVs.
Well my Magnavox went out and I spoke to the manager. She said she would bring me a loaner and fix the one I have. Well I call back on Monday like she said and she's on vacation so I mention it to another coworker who was very rude and she said I had to be paid up on my merchandise which the week prior I had just made a 200 dollar payment. So it was a he said she said game. No one communicates. I will never rent from Aaron's again and neither will anyone I know. Terrible service and merchandise!
Thank you for bringing this to our atttention. We apologize for any inconvenience this may have caused. We have forwarded your customer service concerns with your local store to our Divisional Management Team to further reach out to you to further resolve. In the event that you need additional assistance please email: email@example.com. Thank you, Jessica
Worst mistake I've ever made when regarding a purchase. I took out a 65 inch TV and end up paying 3 times its value. They are rude if you are late a few days on a payment and charge me extra because they said they had to do a home visit and didn't even come. I have been late in some payments but haven't missed a payment. I have 3 more payments left and I can wait to be done with them... never again will I buy or lease anything from them. Very disappointed in their services special since I'm a veteran.
I am sorry to hear about your recent experience @ your local store. We do have flexible payment options to help you save when you choose Aaron's. We have forwarded this to the Divisional Management Team to further research and reach out to you to further resolve. In the event that you have any additional questions, please feel free to email: firstname.lastname@example.org. Thank you for the opportunity to further resolve your concerns with your local store, Jessica
We have been renting a bedroom set that costs almost $5 grand and worth maybe $500. The thing falls apart and then to add to the stress we ask about making a payment on our payday. They say, "That's fine" then call us and all our references all day starting a week before! Never again will I use this company! We will sleep on the floor for a couple month then go buy a bedroom set.
So sorry to hear about your concerns and we would be more than happy to further research this to see what is going on here. Could you please email email@example.com with your local Aaron's store, primary name on your lease agreement and the best # to reach you please? We look forward to hearing from you soon!
I have been a customer for years. Before the current manager Herb took over most concerns could be worked out with the managers. This manager is rude, arrogant and completely uncaring about customer satisfaction. My dryer which I’ve been paying for 14 months had to go out for service a month ago. Aaron’s continues to charge me and has no idea what is going on with my dryer. They even have the wrong model listed which is probably why they can’t find out what is going on with it or where it is. I’ve called to speak to the manager repeatedly and have not received a callback. Every time I call I am put on hold indefinitely until I finally hang up out of frustration. Nobody is available to answer my questions but if I’m a day late on my payments they are certainly available to talk then. They call every 15 minutes if I’m a day late. They honestly just don’t care.
We value you as our customer and we appreciate your business greatly! Thank you for bringing this to our attention. Please know customer service is our #1 priority and we have forwarded this accordingly to our Divisional Management Team to reach out to you. We can assure you all of your customer service concerns with your local store will be resolved soon. Please feel free to email: firstname.lastname@example.org if you need anything additional.
Thank you, Jessica
I have a Current account with Aaron. I am paying for a Brand new TV. Unfortunately the HDMI Ports have been an issue since I got the tv. They have been out to my home numerous times, they currently have my TV for service. They brought a temporary TV until mine was fixed. This is the 2nd time they have had the TV. The temp tv is the same one that I have. It’s a 4K UHD TV. The temp TV is having the same issues. The top 2 ports don't even work. They left me a voicemail saying they were just going to have me keep the temp TV (By the way, it is the store's floor model). I said, “This tv don't work right either. I'm paying for a new tv, not a old floor model”.
Their solution? Well, “You can come in to the store and look at the other floor models. There are a few that are the same price you’re paying, and you can pick one of them, or you can keep the one you have”. I said, “But I'm paying for a new tv. Not an old used floor model”. They said, “Well you've had it for a year now, so it isn't new anymore”. I said, “Then if that's the case then my payment should be a lot lower”. They said, “No that's not how it works”. I have no idea what to do. Any Suggestions?
We apologize for any inconvenience this may have caused you. I have forwarded this to the Divisional Management Team to further assist you with all of your concerns you may have. Thank you for being a valued customer and please feel free to email email@example.com if you need further assistance. Thanks, Jessica
I wish I could give no stars. I have been paying on a bedroom set for 2 years. I will be done in two more payments, however just moved into a new apartment and asked if I could pay them the 100$ on the first [which I did] and then the remaining 44$ on the 15th when I have more money. My total is 144 a month, the guy AGREED, took my card number and ran it, I have PROOF on my bank account they took 100$ from me. And yet I go check my agreement online to see if they updated it for me to pay the 44 today, or if I would need to call them to pay the remainder. SURPRISE! It says I owe them 117 TODAY. 117 + 48 = 165, so I could understand if they got it backwards lol but those numbers don't equal to anything close to my bill. So for some reason after paying 100$ and only owing 48, they somehow think I owe 117 lol. What a crock.
Thank you for bringing this to our attention. I have forwarded your feedback to our Regional Management Team to reach out to you to further resolve. We value you as our customer and we hope to have this resolved to your satisfaction very soon. Thanks, Jessica
So I went to Aarons.com to get a laptop, I found the one I wanted and was approved then they asked me to pay the 81.99$ for the item. I signed all of my lease agreements and everything, and now they have canceled my order and telling me it's gonna take 2 weeks for a full refund. I highly suggest no one use this company. They are frauds.
Happy to look more into your refund and cancelation. Can you please email us at firstname.lastname@example.org. Please include full name, the store you went too, phone number and zip code. We look forward to hearing from you!Thank you,
When they delivered it they bented my merchandise (fridge). I called supervisor. He act like he was giving me another one but come to find out they don't lease that anymore. I've been going through a lot. All I ask was a little extension and they say, "We can't do that." Wow I will never ever do business with Aaron. My name is Elizabeth ** in MS. The store is Magee store.
Thank you for bringing this to our attention. We want to help as much as possible and look into this for you. We can be reached at email@example.com. Please include your first and last name, the store info you currently lease from and a good contaxt number.Thank you,
Had a technical issue with a tv that I leased from Aaron. The tv wouldn't connect to wifi. I called to tell store employees of my issue. The sales rep that took the call regarding my issue tried to remedy my issue by having me connect my phone to the tv. I told her that the tv needed to be serviced, and the rep (as rudely and hastily as possible) set an appointment for someone to come out and look at the tv. A " tech" arrived and tried to self troubleshoot the tv but was unsuccessful. I was told by the tech that the tv would be replaced temporarily for repairs, but they would swap it on a later date. He told me someone would call from the store. A few days later I came home from work to a message from Aaron on my door stating to call the store. I called the store and was told that someone had come by to swap the tv's out, and that I missed my appointment for that so they would have to do it the next day.
I told the person taking the call that no one called to tell me about this appt, and to please have someone call beforehand, because I work till 5 PM. The next day someone showed up again unannounced, and left another message stating to call the store again. I, again, called the store. The manager stated that my phone was called and it went to voicemail. I stated that I never received a call. The manager reviewed the number that the store had on file. It turned out to be an old number that I had updated months earlier, and that's what I told the manager. The manager tells me that the old number is the only one they have, and that, again, since I missed my appt, that I would have to wait until another date. I lobbied to try to get the manager to send someone back and was told that basically it was my fault as they tried to contact me and that was that.
I (upset now) tried asking the manager to stop saying that I was at fault and to update my number in the system so it wouldn't happen again and he hung up on me. Now, I was upset and my voice was raised, but I wasn't using foul language, and was professional as can be under the circumstances. Not once was I asked to update the number by this manager!!! Which would have easily resolved this issue from the start. They also have my email address as well.
So I'm wondering, what type of business would send a tech to someone's home for an appt without making contact with the person? Not once but twice... And then blame the customer for missing the appt. If they didn't have the correct number and didn't physically speak with me to confirm a date and time, no one should have come out. Period. They should have sent an email about the missed contact by phone and waited to hear from me. That would seem to be protocol... I guarantee that if I hadn't paid my bill, they would have definitely took those steps to get me to return a call. The personnel at this store are ignorant to managing and or have no respect for the working class and working poor, which are the people that they serve.
We would love to look more into this for you. Can you please email us at firstname.lastname@example.org and include your full name, phone number and zip code. We want to help as much as possible.Thank you,
I've never been late on my payments. I am currently out of work so, recently I've been late but it's been paid... They come to your house, they call you all day, and threaten to take your t.v. You have been paying on for over a yr with only 350 left to pay. I will never do business or recommend dealing with Aaron Rents ever...
Thank you for bringing this to our attention. We greatly appreciate your business and happy to help resolve any issues you may be having at the time. We can be reached at email@example.com. Please include your first and last name, phone number and zip code.Thank you,
I have never bought anything from Aaron's so I was surprised when an employee showed up at the front door accusing my husband of purchasing something with a different name that we didn't have. 1st time he showed up was around 8 pm. My husband told the guy we are not that person and we never rented furniture so do not come back. 2nd time, the guy came back again around 8 pm with another guy. They were not in an Aaron's vehicle but an enterprise truck and when he knocked at our door he hid to the side. We opened the door and he demanded the items again that we don't have. My husband opened the door and asked if he saw the items and even showed him his ID to prove he wasn't the person that they were looking for.
Long story short, they provoked my husband by calling him names and threatening to hurt him and our family and my husband was arrested for defending his family. All of the neighbors witnessed this harassment and are willing to testify in court on our behalf. I am not a customer nor will I ever be, but I want to caution those who consider purchasing from them that if they treat a non-customer with so much disrespect I can only imagine how they treat a paying customer. Now my family is dealing with a legal situation that should have never existed. Also the embarrassment from the scene they caused outside and the fear that the guys will come back. Please save your hard earned money and spend it somewhere else.
This is very unfortunate and I am so sorry to hear about this situation. We want to hlp as much as possilbe get this issue resolved. Can you please email us at firstname.lastname@example.org and include your first and last name, the store info that is visisiting your house, email address and phone number.Thank you,
Aaron manager was nasty. My account is paid on the 26th of every month through my bank for the following month. They keep moving due date to make me late or not current. Manager stated he’s not going to argue but pay my bill. I’m not late. It’s been 5 months. I paid on the 26th for the first of next month which is what my list states it's due. I will not be treated this way when I’m not late and have proof I paid the same date for the last 13 months. They are very rude. I’ve always paid them on time, never late. They move dates around to make you late. Calling my lawyer. This is the 6th time they called in 4 months but about the date I am paid in advance.
Paid off an item back in February 2017. The exact amount of money that we (wife and I) were told to. 8 months later in the month of October I start getting phone calls from Aaron telling me that we owe $483.00 still. I say “that can’t be, we paid off in February.” Phone calls continue daily. To the point that I get agitated and say “I will be contacting an attorney.” Women on the phone starts arguing with me and tells me that Aaron will come to my house with the police and take back the purchased item.
A few more words are said and I eventually get perturbed enough to hang up and contact the regional manager, the Aaron customer service center and a few review websites. 3 hours later I get a phone call from the store manager saying it was an error on their part by an employee that is no longer there. So after a week of phone calls and some women telling me Aaron would come in my house with cops and take my belongs... I had paid 8 months ago and was harassed because of their mistake. Debating on contacting a lawyer still about the harassment. Saved all the phone calls.
Not happy with Aarons in Crossville, T.N. Last month we got a laptop for our son for college and we had a problem with it and they kept it overnight and put it back to factory settings and still wasn't able to fix it. So one of the people there told me to take down to Staples to see if their Tec guru could fix it and he couldn't and he said to take it back to Aarons and have them put it in the shop. And the manager said that nothing is wrong with it and they were not going to fix it.
So I was told to take it home and I said I could just turn it back in since we only had it only a week and it was used and it really bad scratches on it and it had a big chip missing in one corner. I didn't even see when we first got and I asked for some of my money back and the manager said if I hadn't paid the day before he would have given me some money back but since I did he couldn't do it. I paid $65.84 to use a laptop for a week that my son had trouble using in college. And we have been loyal customers in that store and have spent a lot of money over the years and had planned on doing more in the future too.
On August we place an order for the 8 pieces living room set! 10 minutes later we receive a call to collect the first payment. Today after 4 weeks on waiting (items will be delivered by next week they said) and about 5 hours on the phone trying to see where and what is going on and after receiving so many non-customer service... After they told me to call the store and the store told me to call them and so on, after they give me the best 1000 excuses I have told that again they don't have any info and they will resubmit the order again and I have to wait another week. The manager for the customer service does not know nothing and tried to play me with nice round words that said nothing but I don't know and we don't know and you wait and very polite hang on me without give me any information again?
It is frustrating and discouraging and the entire process has been ugly... At the end the same people from store said they don't have any information about our order (after 3 times being able to find it when we called) and after the store telling us they can see in their system that the online team did not send any items by mistake and after telling me that the online store is really ugly on service now they don't have any info? Is very frustrating to listen how they are lying to you every time and they don't care about customer anymore that is why you see a lot of business owners losing business because that kind of careless employees... Who cares but me right? They don't care how I feel how many times I have lost waiting for them and not even a courtesy call to let me know they won't come!!! Aarons you are a really one of the worst customer service I have experienced!!! DISAPPOINTED??? I won't ever recommend you to anyone.
I needed to rent furniture so I ordered online from Aaron. My money was accepted, references were spoken to, I was told to bring ID to store to make delivery date. I get there and the manager Ava had a lieu of other things she needed before I get the furniture which wasnt disclosed online. I gave all the proof that was needed. She needed to speak to my boss. I went to work and he kindly stopped his work to call Aaron to verify my employment although I gave check stubs. So when he called from company phone she accused the 80 plus-year-old man of lying about me working there even after previous proof given.
On top of that I went in today for my refund and all I could hear was the other female associates made jokes about me as I walked in. They are very messy and they should be fired. They are very unprofessional. I feel like I dodged a bullet by deciding not to go any further to prove anything to Ava. I told a coworker about the incident and she said, "OH NO DON'T GO WITH THEM ON ELVIS BECAUSE THEY ARE TERRIBLE AND RUDE." All I'm saying is those women are the reasons why people don't want to do business at Aaron because people are going to feel like everyone that works for an Aaron store is going to be this way.
The store manager Andy is very unprofessional. First experience he delivered a dirty and broken bedroom set. I should've known by that experience to not continue business however I did. Then a contract was created for a couple TVs and he took the payment and next day canceled the signed agreement, the only reason I found out was by calling and his employee was scared to tell me about her boss’s unethical tactic. I'm curious to know if he pocketed the money. Andy is a terrible manager and he should take a few classes in customer service and I believe it’s considered fraud when you take a person’s money and cancel a contract without communicating it prior.
Aaron Rents Company Information
- Company Name:
- Aaron's Inc.
- Company Type:
- Ticker Symbol:
- Year Founded:
- Formerly Named:
- 400 Galleria Pkwy
- Postal Code:
- United States