Aaron Rents Reviews

I rent from the one in Loris sc and I wouldn't recommend them to anyone. They charge way too much interest. I was told by one worker I would have my washer and dryer paid off this month and another worker telling me I still have 8 more payments. I think they trying to get over on me. Someone pocketing some money. Ain't no way. I've been paying on this for 2 years now.

I have been a loyal Aaron's customer for over 10 years. My living room furniture, 2 bedroom sets, 3 televisions and dining room set. I took a new lease for a kitchen hutch. I loved it, it was delivered and set up. Two of the legs on one side broke. I called my local aarons the next morning, was told they will replace it, then told since I purchased online they can't replace it, they will come fix it. 3 week later nothing, total silence. I made 3 payments on something I couldn't use, they picked it up and canceled the contract. They wouldn't rather lose a 10 year loyal customer instead of taking care of the issue. And Refund to Refund my payments

I can honestly say I'm ok with my purchase of my new stove from Aaron's. I've been ok with several things but I like my range and that don't matter which switch I turn on all of them work. My sons say it's kinda of a fancy stove. But online was easy and the price was ok too. Online makes things really easy and less difficult. Just wanted to say Thank you for good merchandise.

In Store is great. However, online is horrific. I received a call from Arizona and they said they needed to verify me. It felt off, but I went with it until they asked me "which of the following cities are you associated with" and the identity theft bell in my head went off and I refused to answer. I told them I would go into my local store to do any verification needed. They cancelled my order. I went to the local store and learned that it WAS in fact Aaron's that was asking me all the questions. There was no option to log in to Aaron's website to complete it, no option to verify in store, only answering identity questions over the phone from a random number.

The delivery guys dropped off a 75 inch LG TV. I had to have them come back and get it. The screen was cracked. I apparently signed for a replacement which I never received. Now they me to pay for the price of the TV. I refuse to because of their negligence. Customer service is rude and ridiculous.

I ordered a wash and dryer 10/06/2025, the washer machine when I picked it at the store it was brand new with no dent and it was delivered today with a Dent this I would need a brand new wash with no dent otherwise I am taking this up with my attorneys cause that means I was given a second hand product instead of a brand new wash and a dryer. I am waiting for your response urgently.

I have always been a customer with Aaron's for many years. My boyfriend lost his job. We had insurance to help with payments. We tried to fill but we didn't have the insurance anymore. He started a job 2 weeks ago after looking for one for almost a month. Now they are saying if nothing is paid by Friday they will come get the stuff. He gets his first paycheck on Friday. We have talked to them plenty on the phone. To keep them updated we will being returning a lot of items. And won't ever rent from you all again.

Drove here and waited over 20 minutes for the door to open. They say they open at 10am but haven’t opened and I have to pay today but when I made time to go there they are not open. It’s absolutely ridiculous so not only is my bill due today but I have to come multiple times today at their convenience so it gets paid on time. I can't wait here all day just waiting for the door to open. That’s ridiculous. 10/1/2025.

I have bought a couch for Aaron Rents and now I purchased a washer and dryer for the last three months. They have been telling me I owe more than what should’ve been on my lease. This has happened to me twice since I’ve been renting from them. My couch was paid off, but they did that to me. Now they are doing it with me with my washer and dryer Every month I go in there. They say you’ve got four more months to pay it off. They did this for the last two months. I would suggest nobody ever leave one of their stores without getting a receipt and know your balance. That is where I messed up.

We bought a living room set from Aaron's with recliners. In them, when it was almost paid off, we found out that the reclining mechanisms were going. We contacted Aaron's right away. As we were paying the extra protection plan on them. And we heard nothing from the store manager Mike. We feel like we're just getting the run around. I do not recommend them for to anyone.

I purchased a sofa when there was a tint sale of 10 E. I had a good experience purchasing the sofa but had to leave and come back later to pick it up because I didn’t have a truck. It was getting close to 6 o’clock and I know that they close the tent part area at that time, but I had already paid for a sofa and the lady told me that I could come pick it up, but there was nobody there to assist me and they could go out there to help me so the security doesn’t put me in jail if there was not any customers in the showroom so when I came, some guy was sitting at the front he said said no I cannot pick him up.

I can't say enough, how grateful I am for the exceptional service I received at this store. I want to give a huge shout-out to JJ for taking so much time to help me find furniture for my new apartment. I was sleeping on a air mattress and one outside chair to sit on. He worked with me to get my home furnished on my budget. Thank you Jesus for the clearance area. I highly recommend this store. I left feeling so blessed. Again, Thank you JJ.

I was a happy customer and have done a lot of Business with the Aarons in Huntsville TX. I received a set of living room furniture that was pre leased and when it was delivered. It was infested with roaches. I was told that it was deep cleaned before we got it. I call aarons and told them and they said they could not pick it up due to it was to late and I asked what am I suppose to do keep the furniture in the house and and let my house get infested. So I put the furniture on the front porch to get it out of my house.

This star 1 because of rude and disrespectful service. They sent me email. It lie about payments plan and change price also when people knock of the door make me uncomfortable and didn’t ask our permission first and tried take a returning and waste our money to pay it. I would like to report complaint and learned this lesson.

Aarons is scamming people 9.99 at a time., Aaron's takes a fee of 9.99 a month for insurance that they do honor and they will continue taking 9.99 a month from you for non existent insurance and perks. Beware especially elderly customers.

Have a great experience today. They came in. Hooked up my bed real quick and brought my couch and real quick and efficiently and I thank them and they did a awesome spectacular job. I will definitely be contacting errands to get more stuff from my house and I thank them so much.

Well my first experience with Aaron’s wasn’t that great. I’m sorry. Well I and I ended up returning both items that I had purchased through them or was renting from them at the current time I was 100% disappointed but over the past year I had went into their store again and I saw a beautiful pair of lamps and I filled out an application on their computer and put down my first payment. I bought those lamps and the manager at that time was very friendly and very helpful. He had one of his employees. A very nice lady helped me. She removed both of the lampshade and wrapped them both very carefully and he told me he usually doesn’t do this. It's against Company policy or she supposed to deliver them instead, but he let me get them with me. He was very kind.

This the review I sent to the store. Wish I could leave negative stars. I called and I was not nice when I found out You sold me insurance that apparently I can't even use. I did apologize more than once for my behavior. You said you wouldn't run my card, and you would take it off the account completely. So this is twice I trusted you. Then you ran my card and charge me for the insurance that you told me I can't use. I think that's illegal, don't matter I can't afford a lawyer...I told you my bank account was already overdrawn cause I don't have a job And that means I'm in a pretty bad spot and you guys just kicking it in even deeper. You all SUCK but I know you don't care, still gonna tell you. I don't even want to post this cause you don't deserve the star

I've been waiting almost 4 months for a NEW dryer I had purchased as part of a set. It has never worked upon initial setup on May 10, 2025. The delivery guys and the manager whom they put on the phone insisted I hire an electrician because again, it's new... So the problem must be on my end as a homeowner/tenant. After 2 weeks I get results that the outlets/power and everything was fine, and that it was the appliance itself. Someone came out to get the dryer and left me with a small and inefficient loner one. Today, August 20, 2025, I called on my third follow up, and it was the first time I had actually spoken to someone who seemed genuinely concerned and not outright dismissive. Apparently this new appliance has been held up so long because instead of replacing it, it's being repaired and a part is on backorder. I've paid a total of $1400 in an attempt to do same as cash for an appliance I STILL do not have. Here in Little Rock, AR.

I was renting from Aaron's. I had sofa and recliner in gray the brand was Allmex, I had a 50"inc Smart TV and a nice white console everything was new except the sofa it came off the floor there in Wethersfield Connecticut. I never missed not one payment. I returned everything in the same condition I received it. Then I got a call from a young lady there asking for me to come back to Aaron's and as I was talking with her she sad I could get everything back and that my payments would start where I left off. The day I finally got to speak with the store manager Mrs. ** she told me the same thing and since then I've gotten nothing but a run around and the other night they tried to deliver me a sofa that look like a cat got a hold of it, the black console had a chunk out of it and the TV didn't work at all. Them pieces were never mine.

I started out by renting a 86 inch Samsung tv only to be brought a shattered screen tv. They told me they do not set it up so they just dropped it off in my living room and left. When I went to set it up that's when I realize it was broken. It's been over a month and they won't return my calls and lied to corporate and said that I wouldn't let them set it up!! Lol. That's hilarious 😂! So if you think they are fair they are not. It appears that when they break something in store they try to cover their selves by making it look like the customer did it.

Got a washer and a couch set. First few weeks everything was ok and as soon as you miss a payment they're RIDICULOUS. I was a few weeks behind. Paid the account up to date and then called to confirm my one week regular payment of $58 was due. She told me yes. Next day someone's calling me telling me I owe $160!! was added to a pickup list and charged almost $100 in fees! After arguing that I paid it off it was brought down to 80. Recently my card was locked and declined payment. I called the same day as payment was due and was told there was a 1 day grace period but that I still owed late fees. Incompetent employees, they make no sense. They talk in circles it's crazy.

I get paid disability monthly and not same day and I got auto pay and it was one day late and they charged me 15 late fees for 4 items as seem like ridiculous for 1 day late as make no sense as they call me 2 day after due days.

Sell low quality items that break and don't replace them. Waste of time and money. The washing machine didn't work under warranty. They didn't fix anything. Warranty up, still broken. Company won't replace it. Returning my other items to this junk store. Never order from here.

I am a long-time customer of Aaron's, residing in the Bronx, and have made multiple purchases through your store. Throughout my time as a customer, I have always taken the responsible approach of calling to make arrangements whenever I experienced financial difficulties or fell short on a payment. Life can be unpredictable, but I’ve always communicated in good faith.

15 year customer of Aaron's, all was good until today. I have spent about 15 thousand dollars with this ripoff company. Now they have a practice were they show up at your house unannounced to tell you you're a couple days late on your payment. I am giving back their overpriced cheap Chinese made furniture and cutting them off. Let,s see how long they last in business with practices like this to their loyal customers. WELL RENT A CENTER HERE I COME.

BED BUGS IN MERRIVILLE, IN. "The store manager ** is by far the rudest and most unprofessional manager I have ever experienced." On Saturday, June 28th, my wife contacted Aaron Furniture Store in Merrillville, IN, to report that they had delivered a sofa infested with bed bugs. The general manager, **, shockingly called my wife a liar and did nothing to address the issue. Frustrated by his rude behavior, we reached out to their corporate office, but they were no help at all.

Do not rent from Aaron's. They are crooked and incompetent. I have been waiting for months for my refrigerator to be repaired. Every time I call about this no one knows what I'm talking about. It's obvious the sales people don't talk to each other. If you rent from them you will be lied to and swindled. Multiple multiple calls and still I'm waiting on repairs. They don't want to take care of problems but they damn sure hassle the hell out of you for your payment.

Do not rent from Aarons!!! These people will call repeatedly if you miss any payment. They will also show up at your house/apt at least three times a day. The furniture value is extremely cheap and overpriced!!! It’s not worth the headache at all.

I had made my last payment and out of nowhere 2 months later an Aaron's work shows up and said he was here to pick up merchandise. I ask him what it was. He told me and I showed him my receipt of payment. 2 weeks go by and the store calls me saying I owe $63 that includes the late fee when it was paid off. Buyer beware is my opinion. Same thing happened with another purchase 2 year prior. Shame on me for trusting them again. Never again And I gave 1 star because I had to, to write this review. They should be ashamed of themselves preying on the weak. Change your interest rates.

The girls that work in the Bellvernon area were great. Delisa, Sara, and Khourtney showed the willingness to help and answer any questions I had. If and when I need something again I will definitely come back.

Do Not rent anything from these people. Their customer service sucks and the staff try to handle you like you’re a peasant not realizing if we didn’t rent they wouldn’t have a job. They don’t see that how they treat the customers is how your business functions.

I paid up two months of my payments,now going into my third one, they called after one day late, calling all day long. I tried to explain I have had surgery and just got home. This is outrageous. They have made it to where I will never, ever rent from any other rental place again. It is not worth all the money you put out. I got a Chair and a half and I am paying over 4000.00 for it. Because it was for I thought for 12 months when they said it is for 24 months. As far as I am concern they can have it back. What a rip off.

I ordered products and they were unavailable. Weeks go by I’m assuming they never got them as they were no longer on my acct. Then suddenly they’re blowing me up about payments being missed when the product never was delivered. Fast forward two weeks then they’re blowing me up to deliver the products. Now I’m late on payments because of all this and they stoop as low as stalking my house and harassing my children. Do better Aaron’s.

What a joke of a company. The amount of times I have had them banging on my door with repo men outside ready to take my furniture the day my auto pay doesn't go through. They show up when I owe just $50, which is absurd. My wife will be asleep after a 24-hour shift, and they will show up on a Saturday, ringing the doorbell nonstop, 'reminding' me that we owe $50, and will not leave until we talk to their manager on the phone and fix the payment method. Borderline harassment and malpractice.

Fidelina fixed a problem I had. I tried to fix it in my city but got nowhere. This is an excellent case of great customer service. I appreciate it especially nowadays. Thank you for the help. Won't forget ....

Today Toby and Buddy delivered a washer and dryer. They also made sure that the washer and dryer worked. Went above and beyond. Very nice people. They also were on time with the delivery. We got great service and believe we will continue the service. Thank you again.

I DO NOT recommend Aaron's. They are horrible and thieves. They brought me ragged stained up furniture that smelled like animal urine. I had paid in advance for 2 weeks. They brought it on a Friday. Called on Monday telling them how bad it smelled and didn't want they did not come and get it until. After that 2 week period was up and then still tried taking money off my card after they took it back. I called and ask for a refund as I told them after only 3 days I didn't want it and they refused. I tell everyone not to go here to go to Rent-A-Center like I did. You couldn't pay me to come back to Aaron's.

Ordered an item on the 4th. Received a phone call today 5/16 a little before 6pm telling me that my item had been delivered to the store but it won't be delivered to my house until next Thursday when they are in my area. If I can find the item somewhere else that will deliver before that then I'll be canceling my order because I guarantee that if I miss a payment they'll be on my door in 2 days.

The people who bought my furniture out to me was kind. Their names were Brain, Brandon, and Marcus. They made sure that I was happy with the purchase and answered all my questions without hesitation. I would highly recommend Aaron's to anyone.