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Aaron Rents
Overall Satisfaction Rating
3.17/5
  • 5 stars
    140
  • 4 stars
    143
  • 3 stars
    173
  • 2 stars
    61
  • 1 stars
    166
Based on 683 ratings submitted in the last year
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Looking for a good furniture store?

    Aaron Rents

    ConsumerAffairs Unaccredited Brand

    Aaron's, Inc. (NYSE: AAN), a national leader in the sales and lease ownership and specialty retailing of residential and office furniture, consumer electronics, home appliances and accessories, has more than 1,800 Company-operated and franchised stores in 48 states and Canada.

    Founded in 1955 by entrepreneur R. Charles Loudermilk Sr. and headquartered in Atlanta, Aaron's has been publicly traded since 1982.

    In 2009, Aaron Rents re-branded to Aaron's, Inc to bring the company in line with the same name that all stores now operate under. Over 55 million households across North America know and trust the Aaron's name.

    If you need further assistance with your customer service complaints in reference to your local Aaron's store please contact our customer service team Monday - Saturday between 9AM and 10PM EST at 1-800-950-7368 or email myexperience@aarons.com.

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      1066 Aaron Rents Consumer Reviews

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      Page 2 Reviews 11 - 20
      Rated with 1 starResolution In Progress
      Verified Reviewer
      Original review: July 25, 2019

      I’ve been renting from Aaron for a year now and I have been late with my payment but they get the payment. Every month I get the same threats they going to come pick up the stuff. The manager at first was like, “We will keep it up to 120 days and you can pay and we will return it.” I’m like why take it back when you can wait, get payment and be done but now it’s, “We don’t hold it if you’re late on a payment.” I’ve called corporate Customer service. He won't return the call and that’s Aaron’s problem - customer service.

      Aaron Rents response

      Hi Dewayne, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this post? Look forward to hearing from you! --Chelle

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      Rated with 1 starResolution In Progress
      Verified Reviewer
      Original review: July 25, 2019

      I have rented and paid for several items with Aaron over the last few years. For the last three months they have taken money from my debit card on various random days. I have called several times and asked for to put my money back and remove my card and I will call my payment in but still to this very day my account has been debited again. Wtf? Now I am up at 5 in the morning because I just got an alert that Aaron took 117.00 out of my account without my authorization again. I have to pay other bills and do not need any overdraft fee because some idiot can do their job. I will find a corporate number today to complain about this. I am also returning the merchandise and will never do business again.

      Aaron Rents response

      Hi Iesha, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this post? Thanks ---Chelle

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      Rated with 1 starResolution In Progress
      Verified Reviewer
      Original review: July 23, 2019

      Furniture. I had to get three sets and the third time was the last. Just made very cheap and falling apart. I wanted my money back or to get something for the money I paid and they said no. I don't want anything new from this place. It would be ready for the garbage by the time it was paid off. This is a store in Saskatoon, SK Aaron's on 22nd. Not a very good store to deal with.

      Aaron Rents response

      Hi Lynn, This would not be the experience we would have expected you to have. Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this post? Thanks ---Chelle

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      Rated with 1 starResolution In Progress
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      Verified Reviewer
      Original review: July 19, 2019

      I got a Samsung washer and dryer from Aaron's. Been paying on it for about a year now. I get a call today telling me my payment is 4 days late after they claimed to had given me a courtesy call before my due date. Which I did not receive. Then the attitude starts which made me give an attitude right back. Long story short, they sent someone to my home to take the washer and dryer because I had an attitude on the phone. Then I made the payment and was told they will bring it back at their convenience. Never again will I ever go to Aaron's for anything knowing they have such terrible customer service

      Aaron Rents response

      Hi Andrew, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience. Our goal is to provide the best customer service experience and to hear you received less than that is saddening. Can you send an email that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this post? Thanks ---Chelle

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      Rated with 1 starResolution In Progress
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      Verified Reviewer
      Original review: July 17, 2019

      I was buying a bed and washer and dryer. My payment was suppose to be the 2nd Saturday of the month. They told me as long as I came in and paid they wouldn't use my debit card. The 2nd Friday I got a card alert on my phone from Aaron's. I was blindsided, OK no big deal. The next month they tried to take it two weeks early but I have already cancelled my card. I'll never do business with Aaron's again.

      Aaron Rents response

      Hi James, We are sorry to hear that you feel this way. Can you send an email that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks ---Chelle

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      Rated with 1 star
      Verified Reviewer
      Original review: July 17, 2019

      We've been buying items from Aaron's since 2013, bedroom set and 2 couches. All paid off. We got it from the Tempe branch and they were amazing. I'd give them 5 stars. When we were short with our finances they were understanding and that's why we were a repeat customer with them. We moved to Phoenix and got washer and dryer from the Glendale branch November of 2017. I was late in paying in October of 2018 because I had a miscarriage and loss of blood so obviously I had to take time off work. My due date is every 15th, come October 22nd they sent a truck in front of our house. I went out and told them my situation and the manager wanted me to come to the store. I was still feeling weak and told about it but he said I really need to come to the store.

      I drove to the store and paid half. No human connection or empathy from the manager. He made me feel like I owe so much. I've been paying good after that, now July I have to be late again because I'm still waiting for my disability to be processed so I can get paid. They've been calling my phone and my husband's phone multiple times a day. I explained my situation to the manager and he didn't care. He said I have to come up with a payment by this Friday or else.... So there they've tarnished my relationship with them. This would be the last item I'll get from them. I only have 5 months left.

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      Aaron Rents response

      Hi Riz, We received your concerns via Facebook as well and we have addressed you on that channel. Please review to Facebook for any updates. ----Chelle

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      Rated with 5 stars
      Verified Reviewer
      Original review: July 14, 2019

      From the moment I walked in; Mr. ** was courtesy his main goal. To give me all information on items. I am a returned customer. Throughout the years have purchased several items from this location on Military Dr. Looking forward to purchasing more as I pay my bed/mattress in full. The delivery men were excellent. Neat, friendly... and fast at their job. Thank you Aaron's for your business and your awesome employees. Good Blessings.

      Aaron Rents response

      Hi Esther, Thank you for your business. It is our pleasure to work with you. ----Chelle

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      Rated with 1 star
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      Verified Reviewer
      Original review: July 13, 2019

      I order a fridge online. Waiting for a phone call to schedule a delivery day and time. It got to the point that I had to call the store and schedule a delivery day. To boot I found out that the product I order was sitting the the store for a couple days. The manager asked a few verification questions no big deal. When I asked why I to verify a phone that wasn't even on the agreement I got laughed at, order cancelled and hung up on. If I worked for corporate and I got word of this treatment from a store towards the customer all employees would be finding a new job. Why would they be finding a new job because I would be shutting down the store. NO, NO customer should getting this treatment. But then again I've noticed by reading the reviews that it's a nationwide problem with Aaron's stores treating customer so horribly. Extremely disappointed with the customer service on all levels. My next step is contacting the Attorney General's Office in Atlanta Georgia.

      Aaron Rents response

      Hi Kenneth, We are sorry to hear of your negative experience. Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Thanks ---Chelle

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      Rated with 1 star
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      Verified Reviewer
      Original review: July 6, 2019

      I got a TV and had to move to an area that Aarons was not in delivery area so when I moved they never delivered my TV and when I moved back to Florida they told me I can't get credit for the TV and they would not put the payment on our refrigerator we got from them. I only owed one month on the TV and they say that they will add our old payments. What's up with that?

      Aaron Rents response

      Hi Edward, We are sorry to hear of your experience. We would like the opportunity to see if we can help in this matter. Can you send an email that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of your review? Look forward to hearing from you! Thanks ---Chelle

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      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: July 2, 2019

      So over the years I've purchased and paid off about 17 accounts with Aaron's. I loved the opportunity to pay for things as I went along and not have to fork out a large amount of money. I've always been a supporter of Aaron's until today. I now have someone calling me threatening me with criminal prosecution over what is supposedly "late fees". This place "TCA services" gave me a case number and the phone number to Aaron's retention department. Although Aaron's has nothing on file for me, this company states that Aaron's sent them the file, charged off the balance and that's why they are unable to locate anything by the case number, social security number, or my name. I'm disappointed after all the money I've spent... and almost 11 years later, this is what comes of it.

      Aaron Rents response

      Hi Christa, We are truly sorry to hear of your experience. We would like the opportunity to see if we can help in this matter. Can you send an email that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks ---Chelle

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      Aaron Rents Company Information

      Company Name:
      Aaron's Inc.
      Company Type:
      Public
      Ticker Symbol:
      AAN
      Year Founded:
      1955
      Formerly Named:
      Aarons
      Address:
      400 Galleria Pkwy
      City:
      Atlanta
      State/Province:
      GA
      Postal Code:
      30339
      Country:
      United States
      Phone:
      8009507368
      Website:
      www.aarons.com
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