Aaron Rents Reviews

I was customer of Aaron's - made my final payment Nov. 2 2018. I would never come back to this company. The sales rep and (managers) are very rude and disrespectful, only was late on payment once and they belittle and bullied me. NEVER AGAIN.

Me and my husband has been customers with Aaron’s for many years and have bought multiple items from them. Last month they charged my debit card without authorization (I never gave them permission to have my card on file). I have an account with the Hammond, La store and Amite, La store. I went to Hammond and they assured me it would not happen again and they don’t know how someone would be able to run it as they did not have a card on file. I just received an emailed receipt from the Amite store and they have ran payment on my card again without authorization.

I will never ever deal with this company again, my kids and I, have 6 accounts, we are pulling all our accounts out today. We signed on to help with our credit and paid the outrageous fees, because it would help and show up on all 3 reports. Now they decide they do not want to anymore after customers were told upon purchasing they would. I would have gone elsewhere if had been told they would not... Horrible place. Go to Rent A Center, or Conns... Run from this place. They should at least hold their word to the ones that had contracts prior to them changing policies.

I paid off three items from Aaron in the past. Purchase a bedroom in Nov 2017... my payment was due on November 1, 2018. I received a call November 2, 2018 on when will I make my payment. ** Aaron's. They will fall, if you support a company continuous over the years you shouldn't be stalked for payment... when you have continuous support them. I wasn't months behind. I was a day late??? I'm pretty sure they have customers that don't pay at all. The customers that do pay get harassed. They know we had a hurricane last month... no consideration to humanity. If the hurricane would of blew my home away, they still would be looking for payment.

This is by far the most traumatic and worst experience I have ever had in my life with Aaron's. I rented a washer and dryer last week from these scumbags and they installed my appliances on Tuesday evening while my husband was away. No one seemed to know what was going on and I had to called 4 times to get an exact arrival time. Two men came in to install it, and closed the bathroom door to do so. They were kind to my face however 30 mins after I left, I went to put my engagement ring and diamond necklace on for dinner and they had vanished from my jewelry box. THESE PEOPLE HAVE STOLEN MY JEWELRY. They wanted to know how much I paid for my dogs and left me with no paperwork.

Horrible horrible horrible. My bill is due on the first of every month. I’ve always paid on time & Matt decides he’s going to call me on the 2nd by 11 am to inform me where’s his payment. Very rude. I told I’m at work and I didn’t pay yet but will do so on my lunch break. I asked him if he was the modern day Cartels because even the IRS gives you 5 business days. Very rude & unprofessionally. I will be putting a formal complaint in also to the Better Business Bureau. Customers should never be treated that way.

Bought a phone at Altoona PA Aaron's. Manager MATT, mislead me. I'd purchased items before and they were insured, but apparently this phone wasn't. I asked them to be sure I was covered by insurance and instead of telling me it wasn't he said OK. I even told him exact reasons why I needed insurance. Well the phone was stolen, I come to find out Then and only then it wasn't insured. That I was stuck paying the phone, I had lost half my income and couldn't make the payment. It was turned over to a mediator that I WAS PAYING. I called to make a payment and the number was no good anymore. I immediately called MATT, to see what happened. He claimed to have no idea. I asked him to find me a number for the mediator who took over my acct. He said he'd look into it. I called back 4 more times, got nowhere, gave up.

My fiance and I are leasing a bedroom set and the furniture is fine. It's the store that is the issue. My fiance had to be hospitalized off and on for the last 2 months and there were complications and it resulted in a tricky financial situation for us. I tried to call our local store repeatedly to see what my options were, and no one answered. We had to make 1 late payment and our current payment to be caught up since we were unable to get a hold of someone. Well, I logged into my account to see when our next payment was due, and now my account says lease contract inactive. I don't know what that means. Every time we missed a call from the store, we called back and no one answered. Neither of us drive, so we can't just pick up and go to the store. I am to the point where I want to forget it and demand a refund.

I have purchased many items from Aaron's in Gainesville, FL Never have I had the problems I'm having now. The freezer has been having leaking issues since I started purchasing it. The manager at the time did send out someone and they called someone and they said to replace the seal Long story short the freezer still leaks water, can't tell where it's coming from. It doesn't do it all the time but they have been out 3 times calling the same number and the people are telling them to give me a new one.

The arm pillow zipper broke shortly after we got the furniture. An employee came out to "fix" it. He put a tie wrap on it and said they would order a new one, which they NEVER did. The "leather" was just a fine spray over some kind of cloth material. With a tiny puncture it peels off in sheets. Biggest piece of junk ever!!

I started my contract with Aaron on 8/2017, two years for 2 beds. The manager told me about protection plan and he explain that it's protect me for up to 4 months if I lose my job. Of course I added the additional service knowing it would be useful if I do lose my job. Then told me to communicate with them so they can take care of that for me. Well 8/21/2018 I was laid off from my job. The next day I drove to the store and let them know I lost my job. The manager was there and he say I was fine and I told the manager as soon I found work I will immediately so they can resume taking payment. So I left assuming they would update my account with my protection would be active. Then September I received message from Aaron regarding miss payment. I was wondering why they calling about a miss payment.

I started this contract 18 months ago for a brand new Samsung washer/dryer. The manager I set this up with was very nice and helpful. Over the course of time my payment schedule has had to change a couple of times due to job changes and I always notified them. Now I am down to the last 2 payments and I had contacted them that I was having to move unexpectedly and that the payment would be late. I told them exactly what day (10/19/18) it would be as I have done before and the payment was always made on that day. I do not have this on an auto pay but have used the same card to make payments online each time. It was my understanding that the debit card info is not kept.

I have worked with Aaron's and paid off numerous items through them - the last time I used them was to purchase a bedroom set and a 2 television package they advertised. The mattress had a hole in one side and they were suppose to replace it and never did - needless to say my son didn't use the bed. The TV's were the only nice thing they provided on this contract.

I rented a TV from Aaron's on $5 down, no payment until Nov. 1, 2018. I put down $50 & kept TV for week & a half & returned it & Aaron's kept my $50. DIDN'T refund half-$25 or anything back to my debit card. Just flat out kept it. So unprofessional, didn’t even have damn paperwork when brought TV, & had nerve to ask me if I had a friend to pick up the TV because they had 1 driver. Red flag number one... then my TV was used & my payment would have been just I’ve $70 something dollars for a used TV... so, I returned the TV. They put off picking it up for week... it was an excuse for 5 days in which I called... these places should not be in low income neighborhoods taking & keeping people's money because Aaron's in Kanawha City, West Virginia, is unprofessional.

Today is 10/14/2018. Me and my husband has been renting a washer and dryer from them since last Cabrio set red just in case that helps with your choosing. We have had it about year maybe a little longer so the agitator has rent out and started eating our clothes and towels and with me being a stay at home caregiver to my disabled veteran husband we ain't got a lot of money to keep replacing these items. I called and they sent someone to check it out. A month goes by and I had to call them to see where the part was since I had not heard from them. They tell me that person quit and said they would pass it to their other site and someone would call me that day. Did not hear anything from them.

Springfield, Oregon. My mother came in to purchase a living room set, she paid for a few months of several different couches/sectionals before finding the right one(which has been paid for), a tv, and a recliner which are still being paid on. When she came in looking for products we noticed a tv behind the counter and asked what happened to it and why it was discounted. They said while moving the tv, an employee flipped the cord over the tv and dinged the screen with the power outlet. This spec was the size of a pencil tip. So my mother, wanting to save money, jumped on the offer. She has about 2 months left on the payments for the TV. She called several months back to ask what was happening with her tv, I then had to go over and watch the tv malfunction before my eyes. It would shut off the screen but sound would still be playing. She would have to shut the tv off to get the screen to come back on.

I recently had to move out of my home fairly quickly and got 9 days behind on my payment. When I called to set a payment arrangement they had already went to my previous address that I was still moving out of and because I did not stop and call them first they are now demanding their stuff back when I am more than willing to pay. It just seems there should be a grace period to update a address when I was moving. It was not on my mind to call them right then and it was only a week or so later. I'm very dissatisfied. Seems just a way to take people's hard earned money and give them no support.

So, I moved and left my furniture to taken back by Aaron's at my previous residence (Slidell, Louisiana) as it would be easier than to move the furniture. We scheduled a pickup date one week before my move out date, which also was before my next bill would be due. They never came on the pickup date (so, of course, I was expected to pay again). So I removed the furniture and put in the garage so it would be easier to remove. Aaron's then instead of coming on the pickup date instead comes two weeks later expecting someone to be there at a random time in the day. I informed them I moved and I would need to have the homeowner open the garage so they can remove the furniture (they also informed me I would need to have someone 18 yrs or older also).

I was told by Aaron's employees and managers that they never keep debit card information. They are liars. They ran my card twice in a single transaction without my authorization. I looked online at my account and immediately called them. They said I was on auto pay. I said, "How was I on auto pay when I never signed up for that..." He stated, " I do not know." I said, "If I was on auto pay why were you all calling me so much..." My account was put in overdrawn status because they used my card without my knowledge. Do not... I repeat do not give them your card information.

They first use pictures to lured you in a deal. That got me until I pay online then I realize is a ten piece instead of a 12 piece. Then I have to purchase the dresser drawer separately. You set up your online account then it won’t be able to go beyond the first three payments you made so you can’t find a balance or how many payments left. If you call is like the balance always remains at $1000+. I was a month behind they came and took the furnitures. Is a scam leasing to own, better off at the thrift store. Nothing is new as portrayed and all furnitures and electronics are from other customers. They never honest, very nasty people with very bad customer skills, the furniture is as expensive as financing a car, financing a car is even better.

I had a really bad experience at the Aaron at 2661 Powder Springs Rd. in Marietta GA. The manager was handling personal business instead of helping me in finding what I wanted. She stayed in the back of the store with staff members talking very loud and vulgar language with other co workers. All she did was direct me to the kiosk to do an application. After she told me what I was approved for she never did any paperwork stating she would call me in a few hours to discuss the terms. I never received a call back. I called back several times, only to be told she was busy. Weekend passed, I called store manager Monday morning to explain the situation and he was just as rude and didn't seem to care. I canceled my order and went to the Hiram location, they were great! I will never do business with the Aaron at the 2661 Powder Springs Rd. in Marietta GA. location.

I have purchased many things from Aaron’s. Almost Always paying on time or within days of due date. I currently have 4 items I’m paying on now. Well like many people I had unexpected bills and fell behind 19 days on one account. After explaining this and giving a time range I would be paying and after being a great customer the manager Keith is unwilling to wait an extra week for the money unless I give a debit or advance check! I will not give this info because I do not trust they won’t just charge whenever they want. I told him to pick up the couches I’m late on and once I pay off the other items I will never deal with Aaron’s again. They take advantage of people with poor credit, give you used and resold items and constantly harass you even suggesting you take out a payday loan. They should be shut down!

I'm currently in St. Thomas, Virgin Islands. My home is on Palm Coast, FL. I cannot get good service so I have been texting to the manager. Back in July my daughter let me use her debt card to pay a bill at Aaron's. I text him the card. Now it's Sept 20. They just billed my daughter's card again. He did not have permission. She is calling the sheriff at Flagler county and filing fraud charges against him. He was told in text not to use it after it did not go thru when he tried to use it before. So this man kept that card. That's theft.

I have been a paying customer of Aaron Rents for years. Always on time. It is a shame to have to deal with a store's unprofessional attitude, but you would think that the regional manager would be better trained. All I can say is I hope all the calls are taped because I am sure if they were to review the call that took place between the "regional manager" and myself they would be shocked at the treatment their customers are getting. From this point I will write an official complaint.

I leased my 55 inch Samsung TV back in July of 2017, and it's been nothing shy of great. However, the only concern I have is not being able to look online and see how much longer, or how much I owe on my lease. I've called the store on two separate occasions to find out my balance on the account and what the early buyout would be. I was told two completely different amounts along with early buyout amounts. It would make it easier for me as a customer to look online and see how much longer I have on my account. Other than that I'm happy with the product, but I don't think I will do business with Aaron's again.

In February of 2017 my fiance had rented a Samsung Stereo system from the South Zanesville Ohio store. Todd (the manager then) came in April 2018 and confiscated all of our merchandise even though we was willing to make a payment on the stereo alone. It had all started with him because he sent us home with a broke tv and we was refusing to keep or pay for it... I refused to pay for something I did not break! Regional manager had called us and had made everything right with the tv. We was informed by the delivery drivers (whom we both like) that we could reinstate the stereo at any time with the same amount of payments that we had. (It was almost paid off).

I started renting to own a 60 inch TV in July of 2017. After a year and one month the tv developed a line in the center and one half of the TV was a shade darker. I called them and they came, looked at it and took it back and gave me a 40 inch to use until they repaired the 60. I've made 3 payments since then and when I asked over the phone they said it still showed being repaired.

Where do I start. I've rented something from here before. So I thought it was safe. Boy was I wrong, in short my tv fell. I called Aaron in Avondale to explain and have someone come get the tv or send me some notification that they know it's broken. All these unprofessional individuals were interested in was making me aware that I still owe for the tv. Uh obviously. Who doesn't know that. These individuals were downright rude and threatening. Please please run away. Never buy anything from their Avondale store. Hopefully the other stores have had sufficient training in customer service.

Well I've got a few things from Aaron's. We've been with them we bought couch, TV, fridge & now the fridge was done in August but they say we still owe 85.00 & they take it through auto-pay. There was nothing run through my bank but they swear they did. So me & girlfriend went to see what's up. They say we owe plus late fees. Well I pulled up my account nothing has gone through the bank. They will pay it & charge me. Well the girl has me go back to some guy in back & he said these are the day's they ran it so I ask so how can it go through & not show on my account. Rhey say no funds but it will still show it trying to go through plus there was funds in it.

So for starters after being a customer for over 2 years and already having a computer paid off they decided to take my TV back only having one payment left. After I called and told them I had the money to pay it they informed me they had sold it to someone else. I would call that double dipping. After refusing the payment and costing me fees on my credit card the manager said would find another one. After almost 2 weeks they call to say they found one. I said, "Ok I'll pick it up." Half hour later they call back said they broke it after they took my payment of almost 500$. And I'm still waiting for TV after more than a month of going back and forth with the manager and employees. Not to mention when you speak to a employee everyone you speak to gives you a different answer... after seeing. All of these other complaints I think we should all get together for a class action lawsuit.

There is so much I can say about this company. They sold my TV when I only had one more payment left. Paid the TV off and they were going to give a broken TV in its place. This company need to be sued. They double dip on all products.

I found this website and made a new account just to review this store. If I could give them zero stars I would... This store and the entirety of the company does not care about its customers. I order a bundle and never received it. My account was approved within the first day. Every time I called them to check on when my products would arrive They kept saying the truck is coming tomorrow, or this day, or the next... never could tell me which truck my products would be on... nor give me any information at all on the whereabouts of my products.

I asked them to pick up my furniture. The manager dodged my calls for over a week and didn't pick up my merchandise before the new furniture I bought was delivered. I told him I would have to put it on the back porch (covered). He said, "Too bad," basically. During the week that it had to sit there waiting to be picked up something chewed a hole in a couch and now he won't take it and I'm stuck for payoff on the couch. If they had picked the furniture up when I asked this wouldn't have happened. I cannot believe the terrible customer service. They literally put me on hold for 20-30 minutes every day then I would get disconnected. I fail to see how this is my fault.

We went in last November to get two game consoles and we told the gentleman that we needed to be on a plan that is not going to take long to pay off. He told us we would pay it off in no time. Fast forward nine months later and here we are still paying not only that but we asked for the details on how much longer we got and we were told we will be paying for another year putting for only two game consoles were paying over $2000 because of how much interest will be drawn.

First of all, their furniture is overpriced but I knew that going in. I've spent a good portion of my morning dealing with them just trying to make a payment. I'm already paid through November on this couch and I'm just trying to pay it off soon. Their website is such a pain to use. My fiancé cant even make the payments, I have to because he doesn't have a computer and the website doesn't function on his phone. On top of that, when I went to pay the website glitched and now I'm locked out of paying until it unlocks.

I rented 2 items from Aaron's and I went to a hospital for treatment for a medical issue I had. I was gone for just about 2 months. During that time I rented out my Room as a sublet. I had a couple rent my room and when it was time to pay rent they disappeared with all my electronics. Of course I called the cops and reported it stolen. I called Aaron's and gave them the police report number. They are still harassing me. Calling from 100 different numbers. Calling every half hour over and over. They call my family and lie to them. They told me it would stop. Probably 10 different people both from corporate and the store all said the harassment will stop. I give up trying to contact them or do the right thing. Do not under any circumstances buy from Aaron's.

Updated on 02/26/2019: Dear Aaron's Corporate, The last email from Aaron's states that Corporate was going to contact us to help resolve these issues and we have been waiting to hear from Corporate and have not heard from them in 8 months! We have been waiting for resolution from senior management for 8 months. No one has contacted us and we have sent photos of the damage and water from the steam dryer which installation was guaranteed by Aaron's! The TV does not have an impact mark on it and we did not damage it. We still have calls from Aaron's stating they were going to take care of the TV and that manager Josh was going to take of the the water damage. No one contacted us for weeks. All calls are recorded when calling them. We contacted Consumer Affairs several times and Aaron's Corporate for resolution and help. And finally, the TV was taken off of our account in August of last year but not repaired. We have proof of this.

We had been treating a tenant's apartment for bed bugs since February of this year. We finally put 2 and 2 together that is when she bought her "New" headboard from Aaron's. We had sent out Exterminators to treat the unit several times. Mattresses had been protected with fully zipped covers from purchase date, so mattresses were not affected. Finally after continuous sleepless nights, tenant decide to take headboard outside and take apart to see if anything was visible. On the way out they dropped the headboard and it came apart revealing 100s of bed bugs between the wooden pieces. Aaron's is not owning up to this situation in no way, shape or form. But all evidence points to this piece of furniture. They said they would come out and clean the other furniture, but that is all the responsibility they are taking after multiple bed bug treatments which are quite costly.

I purchased a couch and love seat from Aaron around March. From day one the recliners have not worked properly. I called the store NUMEROUS times and spoke to a lady each time and was told, "Yes ma'am I understand, we have parts ordered." I questioned how do you know which parts to order if no one has ever came and looked at the couch. So here we are months later and no one has yet to come to my house to look at the couch while I'm paying nearly $200 a month for this. On August 3rd, I called and spoke to an evening manager and told her I did not want the set any longer because I am frustrated paying on an expensive couch set that does not function. She said she understood and someone would be there that Saturday to pick it up. Well here we are August 14th and no one has picked up the couch.

I went to Aaron's and bought a laptop on payments and had to take back because it was password protected. So was given another one. While still under warranty the hard drive went in it so laptop company sent me a new hard drive at no cost to me and all I had to do was put new hard drive in and send the old hard drive back to the company. I have since paid off the laptop and have no other problems with it. Yes I have paid 3 times what it was worth but I was able to improve my credit. So was worth it in my book. The Aaron's store in Punxsutawney, PA has an amazing staff and my family and I have been getting stuff at Aaron's for years and haven't had any problems.

I rented from Aaron's. I lost my job so I had to return the furniture. I called over 5 times to make arrangements for pickup and they would agree to pick up and they would never come and then say they could get a warrant for my arrest. So, I called corporate office to file a complaint, supposed to hear back within 24-48 hours, heard nothing, sent them 3 more emails, called them back 1 more time, and no response. So I give up. I'm waiting for my warrant they talked about. I tried to give the furniture back. Idk what else to do or who else to call.

My husband and I have been with Aaron (Conyers, GA) a few years and all has been well. UNTIL I have to return something because I can no longer afford it. I have a mattress set that I want to return and I've had to call corporate twice and was told the regional manager would call me within 24/48 hours. No call whatsoever! I'll be glad when I pay the last little bit on my other furniture so I can just be done!

Over a 15 year span, I have been in situations where I NEEDED to rent to own a few things. I've used two different Aaron's due to moving twice. Altoona, P.A. and Indiana P.A. Both agreements went as agreed, no issues at either location. Upon reading reviews, I felt compelled to add my own experiences. The plan is actually pretty black and white. My credit sucked at the time, they gave me the items, let me choose when to pay each month and the transactions were smooth. That's basically it. You pay as agreed and you are fine. They report at the end of your agreement and it will boost your credit score. Literally all you have to do is pay on time.

Aaron are ** bunch of lying ** people that will tell you anything stuck in of buying anything from their store like today they repo my ** because I was 3 weeks behind and I was trying to get help and the money up at the same time. And that what every time they call me she told me that she needs the stuff that was on my account back and if she don’t get stuff back she bringing the law with her to get it back it. And then they came today in brought the cops with them.

My husband purchased a TV from Aaron's Yucca Valley Ca, store from a lying store manager. Her name is Angela. She has only been a manager for less than 2 years and I am sure she is from hell to punish the owner of this franchise. She has taken this store down to nothing, I am a customer of 13 or more years. And have referred hundreds to this store over the years, but now I would not refer my worst enemy to this store to be scammed or ripped off, they even mislead and robbed a blind disable man in a contract! How low can you go? And she told me that I had missed the payoff date for my bedroom. Now I have to pay it out to its terms due to her taking my final payout amount and putting it where she wanted to put it.

I overpaid AARON'S in Middleburg/Orange Park Florida on Blanding Blvd. Tony the manager proceeds to tell me he could not give me a refund due to my many delinquent payments. I replied, "I know my payment history is horrible but it's hasn't been horrible enough for you to repo anything I have purchased." I truly felt like I had been LEGALLY ROBBED! Not to mention his rude tone and demeanor... matched the ROBBERY!!! THIS STORE AND ITS POLICY SUCK! The regional manager called me as well. His attitude was ok in the beginning but worsen toward the end of our conversation. FIVE DAYS LATER THEY RETURNED $180 OUT OF $700! (((AVOID DOING BUSINESS WITH AARON'S))).

I gave Aaron’s in Framingham authorization to charge my debit card one time. They charged it earlier than I requested and caused me a 35 dollar fee. The next month they charged it without authorization. I told them it was only for the 1 time. They did refund my money after a long fight on the phone. The store manager is rude and talks nonstop over you. I asked him never to do it again. He decided to charge it a third time. I promise to advocate against Aaron’s for as long as I live.

I purchased a 55" in 2014 I was under the impression that I was going to be through paying for it in 24 months. Well when time went by after those months I get a shocker when I called the store and asked, "Why are y'all keep calling me" and one of the workers looked up my account and came back on the phone and said, "Not yet." I asked, "What you mean not yet." He said, "You still have a few months to pay." I said, "I will be damn now that was in 2014. Tell me why in the hell I am still paying for that same TV 4 years later" when I say I truly absolutely hate this company. I would not recommend nobody to this company. And the bad thing about it the President of Aaron don't care as long as he getting money. He don't care about these customers. I SHOULD HAVE WENT TO BEST BUY OR CONN'S IF I WOULD HAVE KNOWN ALL THIS. I HATE I EVER RENTED FROM THIS COMPANY.

I purchased two tv's from Aaron Rents Furniture Store in Conroe, Texas during a promotional event that they had. Brandon, the store's manager, wrote the contract and told me that I would get a military discount of $100. I set up my payments on automatic draft and paid more than the minimum so that I would not have to pay the exorbitant interest fees. During hurricane Harvey, for some unknown reason, Aaron's failed to take my FINAL payment from my account. In either March or April, Brandon called me to inform me of their SNAFU. Because I am a 100% disabled veteran, I live on a fixed income and did not readily have immediate access to the funds. I told him that I would call the payment in on my next pay date.

Aaron's McKellips Rd Mesa - I have had an Awesome relationship with the company for years. I paid off a living room set 1 year early in 2010. I ordered a bed a few months ago. Had to try a few mattresses due to them being too hard. I told them from the start I didn't want a "used" mattress for health reasons. (I'm on chemo and have no immune system). The first one was in plastic with tags on it. They also put a zippered cover on it and the box spring (but tore that one). But was too hard and hurt me. The next one was not in a bag or covered. I put a Bedsack on it but again it hurt. I went into the store to feel the mattresses out. I found a "plush" one that I felt would work. Again I stated I needed a new one.

I rented a sofa and loveseat for a year from Aaron's Tamarac. During that time I was charged on the wrong day on 3 separate occasions (I had automatic payments set up). Each time I was told it would never happen again... lies. I finally was fed up and decided to return the furniture. I called days in advance and asked them to pick it up. I was told it could be done on Friday. I waited all day on Friday and they showed up at night. I made them leave paperwork saying that I'd returned the merchandise. I checked my bank account the next day and I was charged yet again for the items I no longer have (my regular due date was the 3rd, I was charged on the 30th). I called the store and the finance manager Albert was rude and dismissive. I told him that they picked up my furniture and that I was charged and he said "did we?" until I told him I had proof. He then seemed annoyed that I returned the items with only 10 payments remaining.

Ordered a washer and dryer online from Aaron's on a Friday, our local store said they did not have in stock the washer and dryer I wanted and I was going to have to wait until the following Friday June 22, 2018 to receive the "brand new" washer and dryer. Which was fine we were willing to wait. However, 3 days later the following Monday we received a call saying our washer and dryer were ready for delivery June 25, 2018, the delivered in a timely manner. However, upon arrival the washer was dented in 2 areas, there was water in the soap dispenser, and hair. I would like to note the water at the bottom of the washer was From the delivery guy who tested out which water was hot and cold. I have pictures to prove everything as well. We immediately called the store manager who was very rude and still telling us the washer was brand new washer because she had unboxed it herself.

I have been renting a washer and dryer with Aaron's since August 2017. In December I fell behind due to medical issues. I called to ask to I could make a partial payment on December 15 (my account due date is the 1st.) I was first told no, because my account was "too new." I called back the next day and explained I needed to make partial payments on 12/15 12/28 and 1/4. I was transferred to Mike who said it was not a problem and to come in and make a 55.00 payment. I went in and the payment went from $55. to 77.00 dollars. I wasn't able to pay my insurance once I paid the 77.00 fee (my payment is 106.74. How is $77 half???)

So yesterday I went into Aaron's to get a new kitchen table. Remind you I have been with Aaron's for 25 years and always paid everything off. Well the last couple of years has been rough for me and my husband due to his bad car accident and my foot surgery so we was late a few times. This new account manager took me in this room and told me pretty much that he really didn't want me to have it cause he didn't think I could make my payments and just kept on putting me down pretty much. I was not happy at all. I got up and told him I will take my BUSINESS somewhere else and I did. I will never go back there and I will never refer anybody there ever again. He made me feel like a piece of **.

On June 22, 2018 Marvin and employee of Aaron's rental Post Oak Road location made an unauthorized debit withdrawal from my account of $75. I have been complaining about bedbugs to the store and I asked him to pick up the bed months ago. When they took the money out of my account my bank froze my acct. My husband went to the store the same day while I was on the phone and requested to see the authorization paper that I suppose of signed with a former employee of yours by the name of Johnny and they could not produce it because I did not give them authorization to go into my account. The store manager there said he was coming to look at the merchandise to see if it was damage with bedbugs. He never came. They just decided to steal my money. What I want to return is all my money back that I paid to your company because the product is damaged. I have proof that it is and I asked him to come and treat the bed and they refuse.

I went you use my PayPal debit card and had insufficient funds. I looked and found Aaron's took a payment from my PayPal, for a two year old closed Aaron's account, where I paid it off in full. The Local store casually said it is a mistake and they will fix it. I had auto pay payments bouncing all over the place and now my card is blocked and I have to wait ten days for another. I did get a refund from Aaron's four days later. Never got any emails or apologies. My financial state now is a mess. I am looking for a lawyer now. I DEMAND full compensation of $1000.00 for harm and damages!!!

I was admitted to the hospital on May 3rd. I have spent over 30 days in the hospital having three surgeries consisting of 2 amputations as well as a stroke. Unfortunately, I was still hospitalized on June 1st and missed my payment on a Washer and Dryer. I have never been late prior. I was unconscious and remained that way for days in ICU. When I woke up the local Aaron's store was on my voicemail twice a day every day. On the very first day, I was able to speak, I called the local store from ICU barely able to speak and drooling and apologized. I explained the circumstances and that I couldn't make a payment until I was discharged.

I got 2 items from Aaron’s back in 2016. The total value of each is 600.00 for a full size mattress and box spring and 200.00 for a simple quilted headboard. I’ve paid 1200 dollars so far in the span of 18 months and I still have 6 more to go!! And God forbid you’re a day late the way these people stalk you it’s ** disgusting! I will never make this mistake again and work with these scam artists! They are horrible. The worst kind of thieves!

I have an account with Aaron's at 3254 White Plains Rd, Bronx, NY 10467. On June 8th, I called Aaron's regarding a double payment that was taken out my bank account. The sale associate stated that there was no manager on site, to call back next week. Yesterday, June 12th, 2018, I called and spoke with again an associate, which she stated there was no manager to call back. So, I called back and the associate who refuse to give his name and was so unprofessional puts me on hold for about 30 mins and I even was on hold from my house phone, when he finally return, I was furious, not only my money was taken out my account TWICE, I'm also dealing with unprofessional and dishonest people.

This company is the absolute worst to deal with. They do not comprehend that sometimes people have financial trouble. I discovered a few months ago that my new job did not take FED taxes of my check for a full year. Needless to say, I owed 6000 out of pocket in one chunk. I am still having issues with paying bills and paying my monthly fee for Aaron Rents on time. STAY AWAY from renting with this company. They will call you every day if your payment is late and leave messages. The manager will call your phone and leave messages, and THEY EVEN SHOW UP AT YOUR HOME. I am appalled that they show up at your home. And I live in an Apt building so someone has to actually let that person in. Cannot wait to pay off this lease and never have to deal with this company ever again. WORST. EVER.

I've been dealing with Aaron Rents for a couple months. Recently my father passed away and I was gone for about a month-and-a-half not realizing about Aaron's. I told them what happened and they told me I owe them $300. I agreed to pay them on the 1st of June but I got fired and I don't have a TV so I called them and ask them what can I do to keep my TV. They're sending me threats telling me they're going to send the police to my house. I don't want that. I have kids to worry about. I'm still waiting on my taxes. I'm going to pay them with that but I don't know when they will release it.

I DONT WANT TO GIVE THEM A ONE STAR. Worse business ever. Went in because our dryer died. Was told Dryer at store had been rented for 1 to 2 week previously lies, lies, lies. It had been rented for 8 months previously. Lint was all over the place when delivered (sidewalk, steps, floors). The one delivery man was very nasty about having to bring the dryer up our (14) steps in front of the house and to our porch. There were no levelling feet so we called and was promised next day delivery DID NOT HAPPEN.

As to my review on the chest freezer, I am very happy to say they replaced it with a brand new one. I asked if any extra money. They told me no. So far everything is fine. Back to paying payments. Freezer is great. I still don't agree with the late fee but so far everything is okay.

Aaron’s delivered washer dryer and put in my laundry room. Was in a rush and didn’t check room before I left. When I came to move in two days later I saw the floor all tore up. I called the office and the manager pretty much told me it was my fault because I should have been watching them 24/7, also that they aren’t allowed to put in laundry room (due to the fact that they could ruin floors, delivery guys never told me of this and put it in there anyway). Delivery guys also just pushed the flooring down to try and hide it and never told me. Manager also told me there’s nothing he could do about it because “This is just what happens when you move heavy items over linoleum flooring.” Completely ridiculous.... and to think my family and I get a lot of items from this store. Never again after I pay off my accounts.

I got put off my job for medical leave but only had one payment left on the couch of 72 dollars. I got the customary calls asking for my last payment. I explained my situation and offered to pay half. I was advised that only 51 dollars was going to do. I only had 40 on me so I went into the store to pay that and the man behind the counter became really hostile, talking about repossessing the couch for 36 dollars left on it. I have paid about a thousand dollars on a couch that isn't worth that much and I don't appreciate being harassed and threatened over a trivial amount of money. I plan on paying it off and never doing business with Aaron's again, and I'll never recommend them either.

My dad died beginning of the year and a week later I went into premature labor relieving my baby almost 4 months early. I was unable to work yet Aaron came to my home afterwards demanding payment disregarding the medical issues I had and the death of my dad. Recently I moved and I never gave them my new address and somehow they showed up at my new address. I don’t have much to pay on the items I have. I just want them to leave me alone and stop showing up at my home and charging me gas for their time coming here. This company is all about money and not Realizing emergencies happen. When I am done paying for the items I want to Aaron to shred all my information and I will never use them again. They have no right to come to my home and I didn’t even inform them yet of my new address.

Purchased a Samsung phone. They set the software so they can track it which is fine but they did not tell me that in doing so they bump the Knox. That makes the Samsung warranty void. Then I find out it also stops automatic updates of the software. So as the updates come through for the phone and mine can't update. less and less is compatible with my phone because it is stuck at 3 or so versions behind where it should be. So thinking once the phone is paid off their software will be removed and my phone would then update. Not the case. The phone is paid off and their tracking software is still on it and I can't delete it.

I started to rent from Aaron's of Ithaca NY and the first time going in to the store I had a good experience. The people that I interacted with was pleasant. When I signed the paperwork I was told that the loveseat recliner was new and on the paperwork it also said new! But not even a month later I go to put one side down and the whole control arm broke and the wires are not connected to it either. When I went to call them no one answered the phone! So I went online to try and get in touch with someone from Aaron's. All the numbers say if I wanted to talk to someone to call but nothing.

Arron's rent to own Cleveland TN. Items were sold to me and priced as new but we're really used - When they delivered my refrigerator and stove they dented and scratched up the refrigerator. I was told when I ordered them that I had to wait because they were waiting for one of them to come in that they could pair up. And I asked over and over, "They are new right?". I was told, "Yes brand new..." So I waited. They were delivered and as I stated they scratch them and did it and I was told it would just they did not hook it up the ice maker. When they say they deliver and set up, if it has an ice maker that's their job to set it up. If not don't sell it. That's when I found out that it was used because someone did finally come over. It didn't have all the pieces and they were asked if it was new or used. Now I heard them tell the guy that it was new.

I have been paying on a sofa and love seat for about a year and a half now. When I first received the set, the springs on the sofa broke. Repairman came out to fix and 2 days later the springs broke again. Mind you the springs broke after having the sofa for about a month. I called and was placed on a waiting list for the repairman. Supposedly he is a busy man and it is hard to get in contact with him. Month after month each time I made a payment I mentioned to the staff that I need someone to come and service my sofa.

I have 2 contracts with Aaron's in Streamwood Il. A mechanical chair for my mom, who is very ill, and a new queen mattress and box spring for myself. I have lived in my home for 7 years, and have NEVER had a bug problem, (not even a flea from my dog) let alone a BED BUG. After a couple weeks my mom was complaining she was getting bit by something, well I thought she was crazy, or maybe because I changed the laundry soap so I just bought her some ** cream for her itching and bumps. My mother called me to look at a bug that was on her, I squished it, and threw it in the garbage, still dismissing her complaints, thinking it was just her. Well that was not the case.

I have been a customer of Aarons for 10 years and was great but this past year with them has been a nightmare. I bought a brand new refrigerator and had them hold it for me but when they delivered it to my new house it was far from new. It was scratched up. Moldy and the door was destroyed. They ordered a new door and told me to put it on myself and have not done anything else but given me grief and a supposed month off so the regional manager claims. So now I am stuck with a scratched up dented refrigerator with a different colored door but at least I got $80 off for my troubles. So after 10 years and a few thousand dollars and listening to a rude employee on the phone I am taking my money elsewhere.

I have 35 dollars to pay off and have money. Washer keeps going back to repair. Over and over for months. Told me not make last payment til they figure out what to do and make note on computer. Then call me demanding payment and why I'm last. The Claim woman that told me not make payment is on lunch at 430 and close at 6. I want way up in management to contact me. Not regional. I going make my last payment now even told not to. I give you a 0 on stars until matter fixed.

We are almost paying off the beds. But when we have made a payment there are times they have call me 4 times with a 3 min time. It rude of them plus I am at work. Apparently they want me to get fire. We will pay on the 15. Plus there's time we made a payment. It looks like they just didn't add it to our Account.

I have rented to own multiple items from Aaron Rents. As of 5/1/2018, they no longer report to creditors of your good standings or negligence! For some it's a YAY! However I will no longer purchase ANYTHING from them. PREMIER RENTAL will report good standings with credit bureaus! My advice is use PREMIER RENTAL a company that will help you out not suck up your money and give you nothing in return!!!

The new manager at the Cedar Bluff Store, located in Knoxville, Tn 37923, has fallen short on customer relations and service. His attitude is much to be desired, as is his manners. This manager has called our home 3 months in the running requesting payment on an AUTOPAY account. Manager calls and demands payment on the 1st month but the contract, which is on AUTOPAY due on the 5th of the month. Much has transpired since the new manager first day as GM. We have called the 800#s. WHAT A JOKE! We have conducted business with Aaron's for 15 years at this same locations. Our experiences with Aarons has been very pleasant and straightforward. No Problems. Until now. Our TV only has a few months and it will be ours after 12 months. I assure you, I WILL NEVER GO BACK TO AARON'S.

I had a bedroom set and a sectional delivered to my house on Wednesday. I was told they would come from 3 to 7. I shortly got a call from my fiancé that they were there around 2 so now I’m rushing to get over there and let them in. When I get there you can tell the drivers have a attitude. They tell me their not unloading nothing until they get a payment. I then called the store to make a payment. They unload all my stuff and leave it in the front room area. Don’t take nothing out of the boxes and set it up. I was missing parts. They didn’t give me no paperwork. I called the store and wait for the store manager to call me back and when he calls back I tell him what happens and his response back to me was "That’s not what the driver said." I told him that’s fine. That I no longer wanted the stuff. That they can come and pick it up. And he told me that’s no problem.

Went to the Framingham Mass store. People there were quite nice as they took my daughter's order and money. They actually gave my grandson a toy football. Delivery date 5/1/18. My daughter called today 5/1/18. No, not really. Sorry, it won't be delivered until Friday 5/4/18. So now my daughter gets to sleep on the bedroom floor 4 days, with a very sick 1-year-old son in the crib. So much anxiety, lies, and tears for a 22-year-old single mother. Sleight of hand totally unethical behavior. As Platinum Medallion flyer Ron Allen would not have stood for this behavior, I am sure John W Robinson III would be equally upset. Too much pain. I'm disgusted. Her name is Paige.

Was leasing a TV from. The picture started going out. Called the manufacturer of TV and they said it was a bulb so called the store we were leasing from. They came. Got the TV. There were no scratches or cracks on TV. The store sent the TV back. Stated that we had damaged the TV & was nothing they could do. Make the store manager aware that we had pictures of the TV before they took it (my wife watches court TV all day). They tried to deliver the TV back to me but I wouldn’t accept because I had proof it wasn’t damaged when they came got it. They worked a deal with me stating that I could get a new TV but I would have to start from zero but they would clear out the balance from old TV. I took the deal. Got another TV that I don’t want.

I was told when I purchase something from Aaron's that they do not do credit checks, well if they don’t do credit checks then why did they show up on my credit report??? I hope it do not hurt my credit report, because I did pay the balance off and will not get anything else from there!!!

I have a TV that I accidentally broke while moving from one room to another. This happened with another TV from here as well. They took the first one back to get it fixed, and they raised our monthly bill, which was fine. But they refused to take the second one back to get fixed. I bought a new TV from Walmart because you can't watch a broken TV. It's not safe. They won't tell me how much I owe to pay it off, they won't take it back and fix it, but they want me to pay monthly, for something I can't use. And they won't allow us to have it fixed professionally. I will not pay monthly for something I can't use.

So we just moved into a new apt. Didn't have anything. So we went to Aaron Rent to Own. Now we have creepy disgusting bed bugs. I know there are pending lawsuits which we plan to look into. I refuse to pay for this mess they created.

Aaron's rent a center Fayette, AL - I had leased a washer and dryer for a few months till I could get something else. I made my payments of the first which was for the full month. I had them pick up the washer and dryer on the 15 which was only half a month. I asked for a refund of half the month. They claim they do not do that. Yet when I go over the contract there is nothing noted in that respect and although it's only 20 dollars. I think they should either fix the contract to state once a month is paid no refunds. Have their representatives state so and refund the money. I contacted them and they said they do not do refunds.

So Aaron Rents sold me a TV under contract saying it was a 55 inch TV. Well it’s paid off and needs repair. Well looked up the model number for parts and it’s only a 49inch TV. They ripped me off for over 600$ so I will be contacting a lawyer and suing the ** out of them!!!

They charged me a late fee (wasn't even close to being late) and was told "but this month we didn't." I was told I would be taken care of for the next bill because they made a mistake and instead they charged me again then have me an attitude when confronted the following month. I started the process with the Attorney General Office, now waiting to hear back. Excited to get Justice for the theft and the attitude.

I left rac because I personally felt uncomfortable with their aggressive tactics with customers when a bill is not even owed yet. I decided to try Aaron and I could not be happier! They have excellent customer service and always willing to work with customers! I even referred my daughter to them and heard nothing but great things from her about her experience! I can only surmise these bad reviews do not reflect on our Ukiah Aaron because they are amazing! I have paid off a 70 inch smart tv, a ps4, washer and dryer, All in one hp pc and am now working on a brand new mattress as well as a beautiful recliner. All in 3 years! I should also mention they have quality merchandise which is something I can not say for RAC. So give the Ukiah Aaron a try, you won't be disappointed!

So my wife and I started the rent to own from Aaron’s for a tv and we have always paid when we said we would. I told someone on the 4th I would send in a money order so that there were no foul ups with my bank account (like in the past) and they would have their money. Tonight on the 9th a repossession guy showed up wearing leather like gloves like he was expecting trouble or something telling me that if I had done what I said I did he wouldn’t be there saying the mail system doesn’t mess up like that we would have had it already. Then when I told him that I was going to go down and fix the issue tomorrow he told me it was no good. He needed either money right now or he needed the tv and I told him, “No this is ridiculous. It’s 8:30 at night.” He’s now woken up my children and he has the gall to sit there and insult me telling me I have a guilty conscience on my own doorstep.

After all these years, Aaron Rents is STILL NOT worried about customer service. The rep called me on the 3rd and agreed to change my date to the 5th. He was very pleasant. On the 5th I tried logging in and it said that it would send me password and it never did. So on today, instead of the representative calling me, he called all my relatives. I was working and would of called once I had gotten off. I called him and asked him and why not call me since I was the one needing to make the payment. He stated it is protocol to not call the consumer, just the relatives.

Very happy with Aaron. Love my 60 inch 4k HDR LG TV... Love my LG 4k HDR blue ray player. A made me very happy. Gave me a great monthly payment. Love my TV stand. Love my huge sofa. Josh take care of me. When the huge sofa had to be fix Aaron sent the repairman in 2 days. Very happy with Aaron. I tell all my friends to come here.

I rented to own an Amana washer. It's paid off. Several months ago it began making a horrid noise - wouldn't spin or agitate. I called the store and after troubleshooting over the phone I was told to contact the factory because it was probably covered under factory warranty. Try again - I was told it wasn't and go to the point of purchase. This is totally ridiculous.

I have been a loyal customer for 18 months. The employees I have been dealing with are Extremely Unprofessional! I have been lied to on numerous occasions. The employees including the Manager have told me lies to get me to rent merchandise and after signing rental agreements they say "I never told you that". One person tells you one thing and someone else says different. I had an issue with a TV in which the screen would turn white after being on for so long. I reported this and they were supposed to pick it up and bring me a new TV... After numerous calls and over a month lapsed they finally showed up and again brought the wrong TV I was wanting. They charged me for another month and added late fees on a TV that didn't work. They waited a month to switch them so they could charge me for an additional month.

I returned my item [TV] that I had just watched, I put towel over it, I went back to store, the manager plugged it in and said it's not working and I have to pay full price. She called me a liar, extremely rude. I asked how it worked 30 minutes before I turned it in. I told her I'm not paying for it. She ran my credit card and charged me for a month, I turned the product in 2 days before it was due. She refused to credit me back. I left it there and advised her not to use my credit card. The store employee were rude, made smart remarks, manager called me a liar and she stated she will run my credit card every month, till it's paid off.

We bought a refrigerator from them and had no problems so when we paid it off we decided to purchase a TV Blu-ray player and entertainment center. After about 4 months the TV went to a blue screen and no longer worked. We contacted them and were told that we needed to bring it in. When we did the girl working there began examining the TV and pushing on the screen very hard with her thumbs. She said that the screen was damaged and we did it which was not true. They refused to even have the tv looked at. To make a long story short I just bought a new TV. Then at about 9 months the Blu-ray player started acting up and again they blamed us. Also they kept getting the payment date wrong and calling asking for payment two weeks before the due date.

I leased something online on March 30 at 1:11 a.m from the Log Cabin store in Macon Ga. I was approved. I later that day got a call to verify my information. Which I was kinda of puzzled by since it was the same information I sent to on the application but I complied anyway. Then I was told I had to bring all this information to the store. Which this kind of defeats the purpose of doing an online purchase. If I wanted to do all that I would have just went to the store in the beginning. I feel like they bullied me because they was like, “I ordered your merchandise and it's in the store right now. And if you don't come in today we won’t be able to deliver it until Monday.” So I informed them that I would not be able to get there because I had to work. And ask if it was okay for me to send someone else with the information. They told me, “Yes. If it was there by that day I could get my order.”

I rented a stackable washer and dryer from the Lower Burrell, PA store. I asked that it be picked up because I no longer needed it due to moving at the end of this month (March 2018). The manager conveniently “forgot” to put me on the schedule, but assured me that they would pick it up between 3pm-7pm on 3/30/18. Well, that time frame came and went without a single call from Aaron’s apologizing for being late. I called several times to find out if they were coming, and was told they’d be there by 7:30. Surprise! They didn’t. I called and was told they would be finishing up with someone else and would head out to me as soon as they were done. I was told this several times, and I honestly didn’t want to wait any longer, it was almost 8 pm by then.

Since when has it ever been ok to call a customer's residence and threaten that you're going to take legal action on my account for being 12 days past due and when confronting the store about it on a recorded line he admits he said he didn't want to have to take legal action if I don't pay today and offered to make my payment for me, this is incredibly illegal!

I am very disappointed with Aarons. When I purchase my products from Aaron's I was satisfied until the money came up. I was satisfied with my product until half the month was up then they tried to get more money out of me. It was not what we discussed and they hit it in the paperwork. They tried to convince me that I had something that I did not have. And then when I dropped them, they sent me paperwork in the mail that I did not get when I started my service with them. I had a really horrible experience with Aaron, and I will never use their service again.

Candy ** who is the account manager at a Spartanburg store on McCravy ave was extremely rude. She gave me false information regarding my account then took money off of my debit card that was not discussed. When we spoke and I told her that's not what we discussed she said "If you don't like the way I do my job call my general manager" then proceeded to hang up. I called the store back to finally speak to the GM who fixed the problem. My complaint is regarding the way Candy handled my problem. If she is going to do customer service she needs more training and does not to be the manager if that's how she is going to handle a customer.

Went into our local Aaron's today to make a payment. I was only able to provide them with so much money. They told me that they needed more than what I had. They refused to take the money I had and walked away from us. Once I get the items I have paid off I believe I'm not going to rent from Aaron's ever again.

I am renting a bedroom suite which took Aaron's about 2 months to deliver. I have received nothing but lies from day one. My better self told me not to rent from them, but because I am on disability and very sickly I really had no other choice. I have made my payments every month so far. I made an agreement to pay on the 3rd of every month as this is when I receive my payments. Yet they begin blowing up my phone on the 2nd telling me my payment is due. I was transferred to the manager Nikki who is very rude and nasty. Because my payment THIS time was scheduled to come on the 2nd (due to the 3rd being a Saturday) she tells me well you're on disability and you got paid today! Um, excuse me Miss? She knows none of my circumstances or HOW I even receive my money monthly for her to even say this to me. This happened this month.

I never rented from Aaron's, but my roommate had rented a PlayStation 4 from them. He decided to return it and upon them arriving to pick it up I asked if they erase the data. The next day I found $175 of charges to the PlayStation store. They never erased my data and let someone else go on a shopping spree on my card.

Too many to list. But stay away from Laurinburg store. I have 4 agreements with these people. Have paid way over fair market value and they are unreal. They break the law by harassing you and your family, then lie about we wrote down we only called once. Really? Once every minute more like it. They block the calls call private and use different numbers listed. So they may write down they called once but really they call numerous times a hour. I got over 20 in one day when they were told I was out of town. I've tried to make a payment on the 14th to catch up my account only to be told, "No. We're not gonna accept it," cause the next day they wanted a full month. These people are horrible. Jessie ** and the rest. Stay far away from this store.

I had rented a stereo. Never missed a payment. I’ve rented with Aarons before. And after paying off my items it they reported it to credit bureaus. This time they didn’t. It’s been over a month since I’ve paid off my item. And they are very rude when call and talk to them regarding the issue. I will never rent from them ever. I’m very disappointed and will tell everyone not to rent from Aaron.

I rented a mattress with Aaron's. I have always paid on time and was never late with the payments. I was told in the beginning if there was ever a problem that the mattress came with a warranty and they would simply switch it out. When I went in to the store last time to make a payment I told the employee that the mattress was bowing and developing sinkholes in the middle and I wanted someone to come and take a look. That's when the trouble started.

This review is not for me in writing it for what Aaron Rents did to my mother. She is 81years old. The store in Camden SC sold her a washer that only worked about four times. She called the store and a young man came out and told her it was the sensor and told her she needed to keep pressing the starter button to get it started. This happen twice. She paid them cash for this washer 700.00 dollars and when you look up the washer it only sold for brand new 289.00. Now you tell me that's not a ripoff. This washer was no good when they sold it to her. I sure hope that no one else has been taken advantage of in this manner.

The two main people there were very helpful each time we visited the store, and when they delivered the furniture. The one guy even found a larger tv, older, but larger, for the same price. We were very happy with our experience there.

Where do I begin?!? Just like everyone else I'm a hard working single mother that was scammed by Aaron's. I purchased a TV and bed, dresser and washer from them. 3 years later TV and bed is gone. Washer gone in 9 months and my dresser drawers broke 2 weeks later. I only made 3 payments on the TV and bed and bought the products outright... They broke and died. The Aaron's store manager told me that the TVs are not made to last years. They go by hours. I don't know what kind of idiot he thinks I am. The bed I bought for my daughter also broke and I was told someone will come and fix it, 3 years later nobody has showed up even after telling them the bed was broke.

I am not happy with your company at all and will never do business there again. 4 months ago I called the store I have been dealing with for a couple years ago and told them I needed a controller for my ps4 and never got it. l went out and bought a new tv and called the store to return the tv I have been renting since they already took the money out of my account. I can't get my $50 back. I was told I would have a credit. Well you can't treat customers like **. Everything I have rented had been paid off. Never again.

Renter beware. I contracted with this location for a corporate lease. The account was set up on auto payment. I called three days prior to my billing date to schedule a pick up because my contract at the hospital ended early. I was told that I’d be refunded the portion not used. I reminded them the contract states specifically that I wouldn’t be refunded and asked to billed only for the days used. They said they must bill for the entire month but assured me that I’d be refunded anyway. Two weeks after the account was closed, I called and asked about the refund. I was told that they don’t refund money and I should have asked to speak with someone else because they could have only charged me for the days used instead of the full month. They have three weeks of rental for free. I’ll take my business elsewhere the next time I need corporate rental in Tacoma.

I called in to lease a used TV. Since I already have an account for furniture they did everything on the phone. When I came home on Saturday (they dropped it off while I was at work, So the delivery guys told my girlfriend to sign the contract for me) When I hooked the tv up the screen was damaged and had no picture at all. They were not open again until Monday. When I spoke with the store they informed me that they tested it at the store and that I could return the TV. I have bought several TVs and furniture in the past and I’m not paying for a damage tv that I never got any use out of. Honestly I am thinking about lodging a formal complaint and if the store does not come get the TV and get rid of the lease agreement that I did not even sign I am going to get a lawyer.

I initially leased a Refrigerator, Washer, and Dryer. I made the required monthly (or sometimes bi-monthly) payments. I was told NUMEROUS times that if I returned something that I would be given credit for payments made towards something else. Well, my children all graduated and moved out. My wife and I moved into a small 1 bedroom apartment that came with a washer/dryer/fridge already installed. They refused to remove their items so I was left with no choice but to return all three to AARON'S.

So I have had an Aaron's account for years, and I lost my job. And even tho I bought a policy thru Aaron's to cover me if I lost a job, they won't honor that policy. So now they call me several times a day. Come by my house every day, talk to my neighbors, slamming my reputation. They also turn my front door knob, good thing my door's locked, they broke down my back fence to get into my backyard. They try the doors on my car in the driveway, and put their hands and faces against the windows to try to look in. They knock hard on my windows, I think they're trying to break them. I WILL NOT PAY THEM ANY MORE CAUSE THEY'RE A SCAM, AND THEIR INSURANCE IS A FRAUD!

I have been receiving extremely rude and harassing phone calls from the Aaron's store in McComb. On 1/8/18, The manager by the name of CJ called my phone 3 times in a row screaming about payments even though I informed him that I had no intention of making a payment until I spoke with the regional manager. I have been requesting to speak with upper management for over 3 months now to no avail. I was informed that there wasn't a regional manager to speak with. Today I received another harassing call from the sales associate by the name of Trina. Again, I asked to speak with the regional manager. I have not made any more payments to this business since December 2017, because the merchandise was stolen in October 2017 and I even volunteered to provide them with a police report, but they did not want it! I am so sick of these people. I really need some legal advice.

My sister recently purchased a refrigerator from Aaron’s and upon loading it they tore up the front door which doesn’t even stay closed anymore unless you lock it, and ripped up not only tile, but the wood underneath the tile in the kitchen bringing it in. They charged way too much for something with dents and scratches already in it. They didn’t bring tools with them to get the handles off, we had to provide them. My mother hooked it up and the ice maker and water didn’t even work. My mother called for them to pick it back up because she got a new fridge and they were absolutely rude. My husband ended up calling again and when they showed up today, they almost hit my car and she only brought one male so my husband had to help reload the fridge into their truck. Absolutely wouldn’t recommend anyone to Aaron’s, it was a hassle and now there are damages to my mother's house that need to be fixed.

Horrible customer service reps. False information over the telephone, incessant phone calls BEFORE due date, racist workers, **. No manager in local store, lacking authority and leadership. Called district manager to file a complaint, NO HELP whatsoever. I own a bed and blu-ray player, will OWN 2 televisions by June, and a high end WASHER AND DRYER in December. I mean what the HELL PEOPLE? The business I bring, and this is how I'm treated? To door knocking and ** notes on my glass 2 or 3 days before my pay date????

Too many problems to list all. But for starters Took over a month to get appliance. Then tried to charge retroactively. Next people showing up at all hours claiming I haven’t paid. And harassing my family and I. I have receipts and confirmation they my PayPal business credit card that these payment were made, still being spoken to with abusive language and threat involving my “stealing“ their merchandise. I’ve been called and harassed at all hours day and night. Aaron’s employee tried to muscle his way into my house today. I will see Aaron’s in court.

I have rented from Aaron's for approx 5 years. Recently, in October 2017, I rented a pre-leased 65 inch LG TV from them. I had a 100 dollar off the first months rent coupon they had mailed to me. I am disabled, and live on a very fixed budget. The initial monthly payments were $100 per month. After speaking to a manager, it was agreed that the payments would be $64/month. This was verbally agreed up and I thought was reflected on the papers. The applied the coupon for the first month November), then in on Dec 3, as requested the payment was automatically deducted from my bank account. $64.

I can understand a company trying to help the public to purchase items they really can't afford. But they are trained to sucker you in and bait and switch items. They delivered a broken loveseat and a used old mattress when I purchased new items at store. Imagine delivering a mattress that I can find in the garbage for free and wanting me to pay $500! And then they try to tell me that is what I paid for. Customers really end up spend about X2 what the actual cost is in another store. Fortunately I was returned my money. JUST DON'T TRUST ANY OF THE EMPLOYEES. They just suckered you in for a commission and a sale with low quality overpriced damaged and defective merchandise. And their low class telemarketing tactics when late on a payment are just overboard. I feel sorry for the employees. Because only people with no self respect and low self esteem would do what they do to hardworking people.

I just recently rented a 55 inch smart TV from Aaron's. It won't connect to the internet. Called the store to let them know about it. The guy comes out. I try to let him know. What At&t tech told me not just 1 tech but 3 different techs that came out on 3 different occasions. He ignored me the whole time. Just kept scrolling through the remote. Do by then my husband gets upset with the guy and told him about his self. So the guys left. They tell me someone will give me a call. 24 hours has pass no call yet. I end up calling the store. Nashville TN. Charlotte Pike store. I got this female by the name Lesley. I telling her the problem. So she ask the guys that came out about the issue. The guy said he not coming back because there was a altercation at my home with him. OK I told her they was going to do something because I'm paying for something that don't work.

They are letting customers have defective and potentially dangerous exploding top loader washers in homes. I still have one in the garage. I reached out to the store manager but he’s not willing to bring me a new brand of washer because he said I had this one for a year already and he’s getting a used washer back. I have already paid a Years of rent to own never once late but Aaron’s had knowledge of the recall but never once notify me, what if it exploded because it is one of the recall models. I got this washer (Samsung top load washers) new. All I ask him was to bring me a new brand and continue my payments but no he is not willing unless I start a new contract and start all over again on payments.

We rented a washer & dryer approximately 2 & 1/2 years ago. Had no problems at first. Made my payments monthly at $130.00 a month. Then my husband changed jobs & we asked for help to skip a payment. They agreed. When I start making the payments again we went to twice a month instead of once a month... I continued to make my payments on time & I went back to rent a computer as mine had died... That is when I was told that I was behind on my payments & couldn't rent the computer until I was caught up. After talking with the guy who usually took my payments & the manager they fixed the problem & I rented the computer. Then they told me it was my fault as I had gotten behind on my payments... which I had not! I rented the computer for $35 a month but returned it after 4 days because I didn't like it & it had other people's information on it.

We rented a bed set and the guy we were working with said our payments would be due on the 15 of every month but now they want to repo our stuff because they say we are late. For one they started calling the day before it was due and one guy I talked to said we could pay off when we get our taxes. The guy said that would be fine but another guy told us we couldn't that they needed money. They kept calling me wanting my husband. I gave the guy his number. When I husband called and asked them why they kept calling me they guy lied to my husband saying I never gave him his number and claimed we were always late on our payments. How was that when it was supposed to be due on the 15 but they wanted money on the 1st. I think Aaron need to get their associates on the same page so people don't get confused or not late. We won't be renting from them and we will let our friends and family members know how they are.

We rented furniture from them and have discovered bugs in our home. They are not willing to do anything about it. I am going to get an attorney. I have already contacted one and have Orkin to come out and check out our home. Aaron is all over the internet about these bugs and selling to people furniture that are infested with this problem.

On January 12, 2018 your Aaron Rents' Ass. name John called my phone in reference of an partial payment on our account. So when I ask why you didn't call my husband who name is on the account you lie and say you don't have his number and I say that not true but he's not home so I hung up and then John call me back. At that point my husband walking there the door so I say, "Call his phone stop calling me." He then has the all audacity to call me an idiot and then hung up in my face and turned around and called my husband after he lied and said he didn't have his number. So, "Why," husband asked John, "did you just call my wife an idiot?" He said yes he did so we asked for corporate number. He says corporate don't run his store he do.

I understood the terms of my agreement and I tried to keep up with payments. However, the store kept wanting me to drive all the way across town to make the payments in person knowing good and well I don't get off in time to go in. When I would try to log into the site, I keep getting redirected and then my pop-up blocker kept telling me that the Aaron's site was trying to redirect me to another site. Now, I've got a bunch of letters piled up in boxes, not sure which ones are from Aaron since I've been so busy (as a single parent) that I've no clue what's left on that old account.

THANK YOU TO AARON'S AND KEVIN FOR PUTTING YOUR CUSTOMERS 1ST

2 years ago I bought a used refrigerator and a couch loveseat set. The refrigerator was 53 a month for 12 months. After the store changed employees, they continued to take the money out for this refrigerator for another year. I've confronted them about this and they insist it was new. It had a dent when I bought it and I've paid way more than it was worth. Shelves constantly fall out. It's been a very bad experience and I will never use them again.

The Aaron on Two Notch in Columbia SC leased my family a Couch in which had bed bugs. I called and complained and they sent a pest company to my home. The pest company found nothing. A couple months later I seen bed bugs in my home, my husband, children and myself have been bitten and nothing has been done yet.

We just wanted to let you know that we were instructed by Aaron Rents corporate office to contact our local Aaron's store and our local Aaron's store instructed us to contact Aaron's national help center and Aaron's national help center instructed us to re-contact our local Aaron's store. None of our issues, for over two years now, have ever been fully addressed or resolved. All of our on-time, never missed or never late payments haven’t been reported to any credit bureaus at all but Aaron's constantly uses the threat of reporting any missed or late payments to the credit bureaus, on their customers. We still can’t log into our Aaron's online account and this after we’ve endlessly requested the resetting of our password but never received the password resetting email Aaron's website keeps endlessly confirming we’re going to receive.

I have bought 4 things from there. 2 are good 2 I have had nothing but problems with and I was told due to negligence they won't fix. I have a bed that my kids can't even sleep in because the leg broke from one time moving it. They came out there, looked at, even sent picture to manager and said they be back to fix and never fixed. That was almost a year ago and payments get made maybe a little late but it's been 2 years and still not paid off. The couch and chair I got great. No problems. But the bed will cost me out of pocket over 300.00.

I decided to look into renting a washer/dryer combo from Aaron's using their online application services and found out I was approved and delivery was set up for the following week for a brand new set. Well the date I was told came and went so I called the store and was told it would be another week before I could get the washer and dryer so I asked them if they had one in the store that could be delivered and was told they had one that was pre-leased but did work and was not damaged so I agreed as I did not want to be making payments on something I did not have in my home. When they delivered it I was told the price would be adjusted as the one I was getting was not new and was a different model but I could still make my payments online. I made a few payments online. Often calling. Wanting to know why I was still paying the new price for a used item and was told it was being looked into.

I ordered a leather 2 piece sectional from Aaron's in Rockaway NJ. When the movers came a few days later they basically rammed and shoved the sectional into our apartment. After they unwrapped the sectional we noticed the wood was all broken poking through the leather. They also tore the cushion. I called and put in an order to have it fixed. The manager informed me the repair specialist would come assess the couch within a week.

I went to the Lewiston, Maine Aaron's and rented a apartment size GE washer and dryer on December 5th. 2017. We told them it couldn't be delivered until the 18th of December. It was a Pre-leased set. They delivered it and didn't even have the right fixtures to use it on the faucet like it's suppose to have. They come back and supposedly fix it and left. It's now the 19th. And I try to wash my first load and the whole load of water drained out onto the floor.

Ordered a Xbox One X online. Was easy to do online, was approved "so I thought" got a confirmation number. Said it would take 5-7 business days. 12/15 it arrived 12/16. I get a phone call saying I'd only be able to get an Xbox One. I waited 7 days for the Xbox One X to ship from Houston to my home store just to have them offer me an Xbox One. I understand if I wasn't approved, but that is something that I should have been aware of as soon as the home store to the paperwork for the online order. But they were very nice and did it the day of, so thanks Aaron for providing the greatest customer service ever.

I paid off a brand new dryer from Aaron. Now it's not working. Very disappointing. When you wake up to put something in the dryer to dry really quick Only to find it no longer work. I don't think I will pay off anything else there no more.

Leased a brand new Dell laptop from Aaron's winter of 2015 because to buy a brand new one was not in my budget but could afford 65 dollars a month... Lease was to be for 18 months. Turned into 2 years and I always made my payments, sometimes a little late, due to health but kept up with them nonetheless. During the lease period about 3 times there were issues with my Dell so they would promptly bring me a laptop to use while mine was being worked on. The final and last time I used their "loaner" I made a hasty decision to use this one (a HP) indefinitely because there never were any issues, I had become familiarized with it and didn't want to do the setting up any longer. It wasn't until literally the month after my lease was up, and I "owned" this HP laptop, did the problems begin.

First I didnt receive my agreement papers or the vase I ordered with the sofa and end tables so I had to drive to the store to get it. KaTrina told me she didn't know if I notice but it was cracked while on display. But I had taken a picture of it before I inquired about the set. It wasn't broken. She gave it to me and told me maybe I could tape it up. I told her I wasn't paying for a cracked vase. Then she said she would take it off.

In that I work from before 8 am in the morning to 6-7pm in the evening, for the sake of convenience I welcomed the addition of their On-line Application and approval processing. So far, so good. I was approved and a deposit taken via debit card. The estimated delivery 2-3 days. Having not heard from the assigned store on the delivery set up I called them to see what their schedule looked like. THIS is where the positive experience did a 180 degree turn. They weren't able to locate any paperwork? After a few minutes located. Great. "What's the schedule look like?" "We'll need you to come in and fill out the paperwork, and check the references."

I use the Hanover, PA store and could not be happier with their service. I had been renting an LG TV and TV stand from them when I decided I liked an LG OLED TV they offered online at a great discounted price. I applied for that TV online and was approved. The Hanover store was great to call me and honor the online price. Despite the holiday rush, the manager Damon was excellent in arranging a date to pick up the old TV and deliver the new OLED. They promised a deliver window of 10 am to noon, and the delivery man arrived at 9:50 am. He was very polite, professional, and set up everything to my liking. I obviously cannot speak for other locations, but Damon and the Hanover store were superb and exceeded my wildest expectations. Thank you Aaron's for making me a very happy customer.

I have paid out 15 accounts with Aaron. I pay for two televisions that I owe 350.00 To own. I'm 2 weeks late. I gave them my debit card to pay for it in advance. They didn't do it. The manager at the Boardman store, Has been very disrespectful to me as a woman, very racists, I've took a complaint out on him Because I refuse to feel bullied, I will not ever rent from them again. Cause without customers you have no paycheck or business.

I am waiting for my check to get to me and they told me they didn't have my sister's debit card on file and they didn't keep it on file but today they took out 118 dollars from her account. AFTER stating they didn't keep cards on file for one time payments. They took from her child's mouth. Todd the manager is ridiculously rude. Todd accused me of stealing the washer and dryer because I said that he needed to put the money back on the card before he got the washer and dryer. He told me that I was conveniently in CT visiting my sister (not the same one that he gave the okay to take the money off of the card) there is absolutely no reason for him to accuse me of stealing when HE stole money.

I placed an online order for a washer and dryer. Signed the lease agreement, all references were checked, and I paid the first payment. Received an email stating my order was canceled. I think it is horrible business to take someone's money and then cancel the order with no explanation.

Back in 2005 I had rented a king size bed from Aaron Rents in Indianapolis, Indiana. I had the bed only a few months when a situation came up and I ended up going to jail. As a result of this I lost my apartment and have no idea what happened to the bed. I lost a lot of things over this happening. And for years had no idea I was being pursued over this bed till I guess this Boone County Recovery Corp found a good address on me and then the threatening letters started coming.

I was having some trouble with Aaron Rents before. They hired a new manager. He's very nice and understanding about a lot of things. He tries to make things work. I'm on roll with negativity right now and he has tried to help as much as possible. Thank you Ken. Tammy is another great person to talk to. She's very friendly and explains things.

Worst mistake I've ever made when regarding a purchase. I took out a 65 inch TV and end up paying 3 times its value. They are rude if you are late a few days on a payment and charge me extra because they said they had to do a home visit and didn't even come. I have been late in some payments but haven't missed a payment. I have 3 more payments left and I can wait to be done with them... never again will I buy or lease anything from them. Very disappointed in their services special since I'm a veteran.

We have been renting a bedroom set that costs almost $5 grand and worth maybe $500. The thing falls apart and then to add to the stress we ask about making a payment on our payday. They say, "That's fine" then call us and all our references all day starting a week before! Never again will I use this company! We will sleep on the floor for a couple month then go buy a bedroom set.

I have been a customer for years. Before the current manager Herb took over most concerns could be worked out with the managers. This manager is rude, arrogant and completely uncaring about customer satisfaction. My dryer which I’ve been paying for 14 months had to go out for service a month ago. Aaron’s continues to charge me and has no idea what is going on with my dryer. They even have the wrong model listed which is probably why they can’t find out what is going on with it or where it is. I’ve called to speak to the manager repeatedly and have not received a callback. Every time I call I am put on hold indefinitely until I finally hang up out of frustration. Nobody is available to answer my questions but if I’m a day late on my payments they are certainly available to talk then. They call every 15 minutes if I’m a day late. They honestly just don’t care.

I have a Current account with Aaron. I am paying for a Brand new TV. Unfortunately the HDMI Ports have been an issue since I got the tv. They have been out to my home numerous times, they currently have my TV for service. They brought a temporary TV until mine was fixed. This is the 2nd time they have had the TV. The temp tv is the same one that I have. It’s a 4K UHD TV. The temp TV is having the same issues. The top 2 ports don't even work. They left me a voicemail saying they were just going to have me keep the temp TV (By the way, it is the store's floor model). I said, “This tv don't work right either. I'm paying for a new tv, not a old floor model”.

I wish I could give no stars. I have been paying on a bedroom set for 2 years. I will be done in two more payments, however just moved into a new apartment and asked if I could pay them the 100$ on the first [which I did] and then the remaining 44$ on the 15th when I have more money. My total is 144 a month, the guy AGREED, took my card number and ran it, I have PROOF on my bank account they took 100$ from me. And yet I go check my agreement online to see if they updated it for me to pay the 44 today, or if I would need to call them to pay the remainder. SURPRISE! It says I owe them 117 TODAY. 117 + 48 = 165, so I could understand if they got it backwards lol but those numbers don't equal to anything close to my bill. So for some reason after paying 100$ and only owing 48, they somehow think I owe 117 lol. What a crock.

So I went to Aarons.com to get a laptop, I found the one I wanted and was approved then they asked me to pay the 81.99$ for the item. I signed all of my lease agreements and everything, and now they have canceled my order and telling me it's gonna take 2 weeks for a full refund. I highly suggest no one use this company. They are frauds.

When they delivered it they bented my merchandise (fridge). I called supervisor. He act like he was giving me another one but come to find out they don't lease that anymore. I've been going through a lot. All I ask was a little extension and they say, "We can't do that." Wow I will never ever do business with Aaron. My name is Elizabeth ** in MS. The store is Magee store.

Had a technical issue with a tv that I leased from Aaron. The tv wouldn't connect to wifi. I called to tell store employees of my issue. The sales rep that took the call regarding my issue tried to remedy my issue by having me connect my phone to the tv. I told her that the tv needed to be serviced, and the rep (as rudely and hastily as possible) set an appointment for someone to come out and look at the tv. A " tech" arrived and tried to self troubleshoot the tv but was unsuccessful. I was told by the tech that the tv would be replaced temporarily for repairs, but they would swap it on a later date. He told me someone would call from the store. A few days later I came home from work to a message from Aaron on my door stating to call the store. I called the store and was told that someone had come by to swap the tv's out, and that I missed my appointment for that so they would have to do it the next day.

I've never been late on my payments. I am currently out of work so, recently I've been late but it's been paid... They come to your house, they call you all day, and threaten to take your t.v. You have been paying on for over a yr with only 350 left to pay. I will never do business or recommend dealing with Aaron Rents ever...

I have never bought anything from Aaron's so I was surprised when an employee showed up at the front door accusing my husband of purchasing something with a different name that we didn't have. 1st time he showed up was around 8 pm. My husband told the guy we are not that person and we never rented furniture so do not come back. 2nd time, the guy came back again around 8 pm with another guy. They were not in an Aaron's vehicle but an enterprise truck and when he knocked at our door he hid to the side. We opened the door and he demanded the items again that we don't have. My husband opened the door and asked if he saw the items and even showed him his ID to prove he wasn't the person that they were looking for.

Aaron manager was nasty. My account is paid on the 26th of every month through my bank for the following month. They keep moving due date to make me late or not current. Manager stated he’s not going to argue but pay my bill. I’m not late. It’s been 5 months. I paid on the 26th for the first of next month which is what my list states it's due. I will not be treated this way when I’m not late and have proof I paid the same date for the last 13 months. They are very rude. I’ve always paid them on time, never late. They move dates around to make you late. Calling my lawyer. This is the 6th time they called in 4 months but about the date I am paid in advance.

Paid off an item back in February 2017. The exact amount of money that we (wife and I) were told to. 8 months later in the month of October I start getting phone calls from Aaron telling me that we owe $483.00 still. I say “that can’t be, we paid off in February.” Phone calls continue daily. To the point that I get agitated and say “I will be contacting an attorney.” Women on the phone starts arguing with me and tells me that Aaron will come to my house with the police and take back the purchased item.

Not happy with Aarons in Crossville, T.N. Last month we got a laptop for our son for college and we had a problem with it and they kept it overnight and put it back to factory settings and still wasn't able to fix it. So one of the people there told me to take down to Staples to see if their Tec guru could fix it and he couldn't and he said to take it back to Aarons and have them put it in the shop. And the manager said that nothing is wrong with it and they were not going to fix it.

On August we place an order for the 8 pieces living room set! 10 minutes later we receive a call to collect the first payment. Today after 4 weeks on waiting (items will be delivered by next week they said) and about 5 hours on the phone trying to see where and what is going on and after receiving so many non-customer service... After they told me to call the store and the store told me to call them and so on, after they give me the best 1000 excuses I have told that again they don't have any info and they will resubmit the order again and I have to wait another week. The manager for the customer service does not know nothing and tried to play me with nice round words that said nothing but I don't know and we don't know and you wait and very polite hang on me without give me any information again?

I needed to rent furniture so I ordered online from Aaron. My money was accepted, references were spoken to, I was told to bring ID to store to make delivery date. I get there and the manager Ava had a lieu of other things she needed before I get the furniture which wasnt disclosed online. I gave all the proof that was needed. She needed to speak to my boss. I went to work and he kindly stopped his work to call Aaron to verify my employment although I gave check stubs. So when he called from company phone she accused the 80 plus-year-old man of lying about me working there even after previous proof given.

The store manager Andy is very unprofessional. First experience he delivered a dirty and broken bedroom set. I should've known by that experience to not continue business however I did. Then a contract was created for a couple TVs and he took the payment and next day canceled the signed agreement, the only reason I found out was by calling and his employee was scared to tell me about her boss’s unethical tactic. I'm curious to know if he pocketed the money. Andy is a terrible manager and he should take a few classes in customer service and I believe it’s considered fraud when you take a person’s money and cancel a contract without communicating it prior.