Aaron Rents Reviews

This started in November. I still don’t have the dryer back that I was originally renting to own. Every time I would call the store they would give me a different excuse as to why my dryer has not been fixed. I have submitted a ticket to corporate and nothing has taken place. I am down to my last payment still with a loaner. I don’t know if the store even has my dryer and if it is even fixed. When they asked if I just wanted to keep the loaner I told them no and I stopped calling because all they were doing was giving me the runaround. They have not contacted me about bringing my dryer back but they call every month for their payment... This is a review on the Texarkana, Texas store.

This is a dirty tactic and I will not be paying that since that was not agreed by myself and the account manager and store manager. I do not like this and in the end they can come and get the bedroom set before I pay them anymore money that I was told was paid off. I didn't even get my letter that it was paid off. I am supposed to get it the day it is paid off. This is unacceptable and unprofessional.

In the meantime of giving them the new number, I had to attend a funeral for my grandfather in Indiana. Literally in the middle of nowhere with no service. I forgot all about Aaron while I was concerned about my grandmother who suffers from dementia losing her husband of 61 years and my parent having a nervous breakdown because she did not know how to help her mother. I was five days behind on my payment when my kids came home to a tag on the door. They could not tell me because I was getting horrible phone service. I was six days past payment date when they started calling all of my references. They acted as if I was a month behind or something. I looked at my phone when I got back to hotel and had over 16 missed calls from them in three days not including all of the calls to my references.

I am so embarrassed. I can not believe they would treat me that way. They have ALWAYS gotten their money and I have bought several things from them. Two living room sets. A brand new fridge, and a dishwasher. I am calling them tomorrow and telling them to come get everything besides the fridge because that will be paid off in three more payments.

If you have been purchasing consistently from Aaron's you might have witnessed the changes they began making to merge the 2 local Lawton stores in 2018. I suppose Aaron's is too busy growing to actually bother with customer experience, fairness, disclosure or satisfaction! I guess they are not interested in doing! All I can say is, there are other rental stores just like Aaron's that are more customer-centric! Better customer service and definitely better business knowledge. At the end of a hard day, you don't want to have to educate the retailer on how to treat you or how to conduct business and manage customer expectations. It should be a given.

When I finally got my items October 14 they started calling me November 1st for a payment and then charged me 132 and some change. They threatened to come out to my house and call the police saying I'm stealing the items which I had no intentions on stealing the items. I gave them a payment the day they dropped the items off. It wasn't even 30 days you had the tv bundle.

I spoke with the manager who questioned me asking me do I pay my rent on time because Aaron is like my landlord. I asked how could I owe a payment already when I paid my first months bill. He said okay and changed my payments to the first and changed the pricing to 105.99 a month. So December 1st comes around I call in and tell them to take the money off my card on file. The employee Jio tries to charge my card 4 times for 105.99. Now I get the alerts so it went through the first time. He tells me, "You have no money on the card". I said, "Well I get the text alert and it went through". He hangs up on me and calls me back with confirmation code.

The next day they are calling me back to back. I answer. They are telling me I owe December's payment. How? When I just called in with payment yesterday I look online and it says my next payment of 105.99 is due Jan 1 2019. They go in and change my date again for the 15th by now I've called the customer service line and made 3 complaints from October to Jan. Nobody got back to me. I made my payment in Jan after they called me and my references threatening my references to the point they are calling me telling me they no longer want them calling them because they are rude.

So my payment is late for this month. My bank has a freeze on my account for fraud charges because Aaron kept charging my card so I'm waiting for a new card. They called me Feb 20 and asked if I had money. I told them, "No. I could make a payment Friday or Monday. I'm still waiting for my new card". So Feb 22 comes by this past Friday at 6:30 they call me Mario. I didn't answer because I'm working. He texts my phone and tells me I have lack of communication because I haven't spoken to him in a week. Now I called and asked to speak to him Feb 20th. He was busy so I spoke with Jio and he said he would make a note.

Now I have a 41.00 credit on my account this month so I only owe 67.00. They added 32.00 of late fees so now I owe 97.49 which I told them I would pay but anyway Mario texts me and tells me he can't do this anymore. He is coming to get my things. What time will I be home because he feels like I'm not financially stable to afford my things. Now mind you I've been paying my payments every month so I told him I didn't agree with throwing my lease away. He wasn't getting the items because I'm late on the payment. I have the whole month to make the payment. Feb isn't over and I planned on making the payment when the debit card comes and paying half of March. So he said they will come out to the house whenever they want to get the items.

Now Aaron is closed by 6:30 or 7. He's still texting my phone at 8!!! So I got upset and told him how could they harrass me over 67.00 and they have my card on file. I make payments every month and if he came to my house while I'm at work I'm calling the police. I called the customer service center again. Made a complaint. They still haven't called me and she told me Aaron has the right to come in my home and take their items. Well if I didn't invite you in or told you I'm making a payment multiple times how do you have that right? I've made almost 400.00 in payments mind you my t.v. is broken. They told me there's nothing they could do but when I make 600.00 in payments I can get a new one and still pay for this other one which I have still been paying for the tv that's broken because it broke under my care.

If they come to my home I'm calling th police and I'm not giving the items back because I'm making a payment this week. It's just crazy cause you can make a complaint and nobody calls. They can talk and do what they want and nobody cares. They even questioned my landlord. I make my payments every month and I would have made a payment if they wouldn't have charged my card every other day and made a fraud alert so PNC shut my card down.

I'm scared because I don't want them coming to my house when I rent like a boarding house. I have a basement apartment but other people rent rooms upstairs. I have a child and you're threatening to come to my home and take the things like it's too much. It's stressful. And noone does anything about it. The employees lack communication. The managers get smart and make you feel bad about yourself. Belittle you. They all lie for no reason. They even told me to not pay online to call in the store and give my debit info but another Aaron store told me I could pay online so I don't have to deal with them directly.

I go from Tuesday until Monday and get no phone call from anyone. I called the main office number twice and they were supposed to get the regional manager to call but as of Feb. 18th I have heard nothing from him. I have paid about 700.00 on this computer and have no computer and none of my money to show for it. My personal feeling about Aaron is I think that have very poor management and they need to be shut down if this is way you treat customers. It's a damn shame.

The store manager (G.) was very rude, I thanked him for "Such Great Customer Service", and hung up on him. I called corporate and spoke with a customer service rep (S.) who advised me that corporate does not make up the price for their merchandise I would need to speak with the regional manager. I advised her, I never heard of a Corporate Office not being a part of the cost of their products. She advised she will put in a ticket for a Regional Manager to call me. I guess it will be interesting to see what the Regional Manager (B.) will have to say when he calls me in 48 hours.

Here comes December. I start getting calls from Aaron. I didn’t even know he had gotten behind on payments since it's none of my business. I let them know he moved and figured that was that. They ask if I find out anything or reach him to let him know they were seeking payment. Well out of curiosity I reach out to a person he used to work with trying to get a hold of him. I find out he's in jail for some type of robbery and drug issue. Doing the nice thing, I call back and let the Aaron place know what I found out. I also gave them the new address he was living at. His mail didn't even come to my home anymore. They thank me for the information and again, I assumed that was that.

Then the next week I get another call from them. I reiterate I don't know anything else than what I've told them. I'm not going to the place he moved to as it was in a less than savory neighborhood. They ask again if I get any information to let them know. The next week I get another call but this time they are saying the furniture was delivered to him as well as me. Now mind you, I didn't sign up for anything. I was there when the furniture got delivered to help move other furniture back into place and organize. It was a bedroom suite that was replacing an old futon and some shabby stuff that was provided in the room for whomever occupied the room (it's been rented before). I let them know I didn't sign a lease and that I have no idea where they are getting that information. I don't know anything more than being a reference and that he was in jail.

They tell me he talked about getting me a new bed and all this stuff. So they assumed it was for me. They say he's got my mother listed as his mother in law and called me his wife. I'm guessing he wanted to look better or something. He did view my mom as a sort of mother since she's helped him out. We are not, never have been married so why he said that, if he said that, no clue. Regardless, not my business. But I get a little upset because I don't get why they keep calling for one but to insinuate I knew more than I did was rude.

A few weeks go by and again another call. This time, albeit polite, I tell them again that this issue is not mine to handle. They tell me the items need returned and with an attitude the woman says since no one is going to pay for it it needs returned. Basically trying to threaten me into paying I think if I'm being honest. I'm not paying for someone else's furniture and trust me I know these guys can be sharks about payment which is why I would never rent to own. Where he moved, it's known for drug addicts so I tell them if the people he lives with aren't helping, it's likely gone due to being traded or sold for drugs. Yes, it was that bad. I get told that they are just trying to help him out and they acknowledge again he's in jail. They even say they want to make sure he has one less thing to worry about when he gets out.

The whole tune changed when I had questioned them about how this is all of a sudden my problem. They say I won't get any more calls and they apologize for bothering me. They say they will no longer be calling. Okay, fine, no worries. Now here comes today, Feb 2019. I get a robo call telling me to call my local store to settle my account. I call the number to get my number off the robo list. As of January 2019, as listed in the public records only, this ex friend is going to prison for years. Now, I don't know what standard business practice is but this level of harassment makes me never want to be a reference for anyone ever again. When they called me about being a reference after he went to sign up, they said it was just a matter of having someone to call in case he couldn't be reached.

I didn't know it meant being harassed and practically bullied each call. It's been nearly 3 months since they called about the missed payment initially. The man is in jail and headed to prison. He's going for robbery and drugs. Common sense would lead one to believe that he likely didn't have whatever he rented anymore far before getting in trouble. He was charged a with another robbery that occurred shortly after he moved. I don't know. What you do know is I gave all the information I had. I was told I'd be left out of it finally and yet I'm still getting bothered. I don't talk to him and won't seeing as how he is apparently someone other than whom he portrayed himself to be for years. This is horrible business practice and disruptive to me and my family. I don't suggest renting from this place if this is how they handle things when someone fails to uphold their agreement.

We all work hard for our money and most of us depend on these rent to own places when you don't have any good credit to go elsewhere. This manager Robby and his little sidekick billing accomplice should be fired from here. It's horrible. I have never been treated like this before for I have purchased stuff from there in the past with different managers and they never treated me this way. I'm so pissed off even though it's been a few months. They need to be investigated because I'm sure they have and still are doing this to other customers stealing and lying to them... They need to be stopped!!!

Original Review: I have been a Aaron's customers for years. In the past they did work with me well. My husband and I went to purchase a refrigerator brand new Samsung. Very large, nice. Well my husband and I got our taxes back and decided to pay off in cash. Well I priced them at Lowe's and Best Buy for like $1,099.00 there and showed it to the manager "L. **" for a better cash deal well he didn't go down that much. My husband paid him $1,593.23 cash and my payments were to be taken out on Feb.3.

And after we paid cash and got the receipt Paid in Full and the Money Hungry people there took my payment of $132.27 out of the bank on the Feb 1st and we went in that day at nearly 11:00am the Manager still took my payment out and Never mentioned it to my husband and I before we paid cash. So I called him and he said the excuse was the payment was taken out that morning. But He Never Told us it was taken out it. Should of been out On or After the 3rd of each month... Is there anything I can do? The bank posted the payment on Mon. Feb. 4th. He said I can not have any money back.

I Will Never Rent Anything from this place again and Please people Do Not Go there. They Take advantage of people like us with no credit or bad credit and just RIP us Off. I told him I hope this happens to him one day. My daughter is in the hospital now and that $132.27 Could helped with my gas and it even made my one of bills get returned. I'm Beyond Piss... Very Pissed. Please if anyone knows if I can talk to someone or the police to report them please let me know...

I just wanted to pick up my item, sign my contracts and go home. If ONLY! Instead, the young lady who was there with my contracts took me into a back room to sign documents. She went on...for 45 minutes...telling me all of the horrific trailer park nonsense that goes on in her life. Some of it was VERY distasteful, and my 13 year old daughter was with me. Then she starts talking ** about my wedding ring, and putting down my wife (whom she never even met). I let it go, because I wanted my new TV, but it was horribly unprofessional and inappropriate.

Fast forward, and I need a Refrigerator for my kitchen remodel. After that first experience, I do not want to set FOOT in that store, so I try to do it over the phone. I call and tell the guy that answers that I want to buy something. Those were my FIRST words to him. He, apparently, had something better to do because he told me he'd call me back and take my order later. 6 HOURS passed, and he never called me back! So, I remembered that I can do all of this online, and did that. I was approved, digitally signed my contract, and asked what store I wanted to use. Knowing how bad the store I had experienced was, I checked another store. It had to be better than going back to the first hellhole, right?

Well, I take off work the day they are supposed to deliver, and they never show up. I call, around 3 PM, and find out they had no intention of showing up on the scheduled day, and that they didn't bother calling me to tell me that. Then, when I told this kid how wrong that was, he started MOUTHING OFF TO ME (Denetrius, N. Patterson Ave store). At this point I had had enough. I asked the kid for his regional manager's number. He told me to ** off, and hung up in my ear. I had to go online to find someone to complain to. And they cared so much that they said "Meh, someone will call you in a day or two." I try to, at least, arrange the delivery through the online people. They called the store, and the kid REFUSED TO DELIVER my refrigerator. I am not kidding.

So, I have to wait the two days for the regional manager to call me. This fool asks me to go down to the store, and have a sit down chat with his manager down there. WTF?? In order to purchase something, he thought I would now start jumping through hoops for him? As absurd as it sounds, yeah, that's precisely what he tried to get me to do. Now, starting from the beginning, you can SEE how much patience I had given these idiots already. Well, this was just too damned much. I told him to go ** himself, called another chain and the other guys delivered my refrigerator the very next day. Avoid these people as if they had the plague. The worst employees in retail history, are being enabled by the worst management ever to walk the planet. The whole thing is one big soup sandwich! Buying from them is just too much work...FOR THE CUSTOMER!

At that point I complained and said I need a new one. The manager agreed and said she was ordering one. Well... then they returned my old one back. I refused it and called her. She said her boss said nope because it's still under warranty. Well I asked for her boss's number which she refused to give me. The next day she called and all of a sudden I am getting a new one and a credit for a month's payment! GREAT!!! NOT!!! We have had the new one for about 5 months...and Monday I am calling them back a second time for repair on the brand new one. That's 2 washers and 5 repairs in 2 years. I have honestly had their loaner more than anyone I am paying on. The kicker...I have 2 months left to pay. So I'm sure I am going to be left with a lemon. :(

I was then told something along the lines of “I don’t know what to tell you, this never happens around here” with a pretty poor tone of voice, by the guy who answered, then bounced around and given guesstimate answers, then after I wasn’t comfortable accepting the answers I was told to call tomorrow and ask for Erica. I called today and asked for Erica, was told she was busy, and that I needed a full copy of the police report, rather than a report number which I wasn’t told the first time I called thusly wasting time. I was then told Erika would give me a callback today to go over the process and I never received a return call!

My payment is now due tomorrow and I would be making a payment for an item for some low life to enjoy, had this been handled correctly 3 days prior this would have not been the case. I do not plan to make a payment for this item. I will be taking it off auto pay. I will pay my other agreements as agreed but until I get adequate treatment and service in this matter I will not make a payment on the stolen item. This has already been a stressful time with much loss of my family’s end and it has been treated with 0 sensitivity. I’ve done my part by making the report and supplying police details to include model and serial number, now Aaron’s needs to do its part and actually put forth some customer care.

I was told he would need me to make a payment first. Then the rep start calling and texting me from his cell so that he could meet me at work or somewhere to take the payment. I told him my husband would come to the store and pay. Unfortunately for me my husband was tied up with a client and did not get there before the store closed. Now today the calls are insane. I like the convenience of rent to own at a time where I could not put a lump sum of money for new furniture out. But this is crazy. If I didn't have kids in school I would turn my phone off.

The furniture was already used and you’re telling me the bed bugs came from me. I think not. They refused to take the furniture and still calling me every day to pay for something that I’m positive I’m not the cause of. I have a washer and dryer from a different store which I still pay faithfully and will continue until it’s paid off. I refused to pay for something that I didn’t cause. I will never rent furniture from this place or any other place ever again. I’m highly disappointed and upset because they take no responsibility. It’s mighty funny majority of the complaints is for the same issue. I should’ve reviewed this first.

I called - I went by - they explained they screwed up. I agreed to add that to my upcoming Dec-2018 payment. Well, they decided to bill me the full payment and not add it. I called - I stopped - please correct this and they decided to debit my account twice. Come January 2019 payment it was the same bull. Come February it happened all over again. Billed twice. I called and asked that they REMOVE my card from my account and I will come in and make payments. No problem per Nick and I stopped by the store and spoke with Nick. Oh, I fail to say at some point I said, “You guys have messed up from day one and I have been upset but worked with you and you have not offered me anything due to your screw ups.” We will take $25.00 off of your next payment February 2019. No problem - and I confirmed when I stopped by the store January 2019 about the upcoming February payment and that my card was no longer on file.

Not only did they debit my account for my February 2019 payment, but it was for the wrong amount altogether. I am so pissed because I have tried to get this account/payment right and they know my face and I have said to them, “I do not want to act ugly, please correct your wrong so that I can stay on the right foot with your company.” No no no no they do not want to get it right. At this point I am due a full month’s rent free, and a new account number. Please help me. I am so angry. How many times do I have to go to the store to follow up with a phone call and you look me in the face assuring me that you have corrected your error only not to have did a thing but lie to my face? I am frustrated, please excuse the run sentence - have a nice day!

On 12/17 Aaron's arrived and without measuring or bringing in the furniture they told my son (over the age of 18) the furniture would not fit. I called Monday and told them I just didn't agree and I would be in to measure the furniture myself as well as the wall in my house that was in questions. I work graveyards so it took me a week to go with my measurements and to measure the couch I had wanted. The store had already sold the couch I had wanted to another customer. I gave the sales manager my measurements and she agreed that the regional manager was incorrect and they would order my furniture. This all took place before Christmas. I waited and waited and never got a call.

Finally on 12/19 I called and spoke with sales Manager Pricilla and I asked her if my furniture was going to come in any time soon, she stated it had arrived the past Tuesday. I asked why I never received a call to have it scheduled for delivery? No apology. No real reason. She just said they could do it the following Tuesday, 01/22. My scheduled time for delivery was between 11AM-6PM. They did not show up until 7:00PM and again no call. They also didn't have the entire set that I ordered originally. The sales rep said she wasn't told to order the ottoman. I feel like my experience ruined my entire relationship that I had with Aaron's and I will no longer be purchasing from them.

Not only that but they sent someone to my house after the fact and are now trying to charge me $10 for that on top of my $106+late fee. I understand the late fee however I am not paying for a driver to come out to my home when they were already aware of the situation. That and I live less than 3 minutes from the store. I will be paying on the 4th of February online. I will not be setting foot in my local store again. I understand this is a business, however without your customers you can't be anything. Keep that in mind. If any more representatives come to my house I will report them to the authorities for trespassing.

Quite a few months later they finally take the dryer to send it off for repairs and bring back a loaner that takes 4 times to dry and makes excessive noise and runs worse than the one I orginally started with. Next is the billing issue they agreed I can pay on the 8th of the month. Biling was fine until the last 3 months when they started showing up at my door when I paid it days before. I called in they agreed to change my bill date to the 15th over the phone which was another lie. I called to make a late payment because they didn't hold up their end of the agreement to find out they came over and disclosed my rental agreement to my neighbor which is violation of my privacy.

My signed rental agreement is between me and Aaron Rents not me, Aarons and my neighbor. I feel my information is no longer protected and confidential. After I made a complaint to corporate they called me and told me I made a complaint and haven't fixed anything mentioned above. They refuse to fix anything and they say the reason is a payment but everything is paid up to date. They informed me that the store is a pilot program and you can't make payments in the store so the payment line and the store don't match up on the price and my agreement. I feel like I'm being punished for a complaint I made and the customer service is all lies. This is the worse customer service of my entire life. The store address is 7224 Norris Fwy, Knoxville, Tn 37918.

So I did just that. After making my third payment, It took me two weeks just to get one refund back. The general manager told me it was out of his hands why I never received my other refund and that I had to take it up with my bank. After going back and forth about where my money went I found out through an account manager who surprisingly doesn't work there any more that only one refund was issued to me. When I called the GM of that store he told me not to worry about it and that he would fix it. I never got a receipt of this payment and I believe he just extended my account instead of crediting it which would mean my money was never applied. So where did my money go?

My husband is active duty military and we get paid on the first and fifteenth of most month so from the beginning I set up my payments to come out that way. On January 12th 2019 a payment comes out of my account. I call the GM and explained that my payments always came out on the 1st and 15th. He said he would change it. Three days later another payment comes out so I call the store again, the GM said, "You requested I take out this payment," I told him, "No. I requested that you put my account back to the original agreed easy payment plan of the 1st and 15th."

I explained this is a rental payment until ownership takes place and that the payment which was taken out on the 12th should have been applied as my 15th payment. That they had no right to take two payments without my permission. The GM refused to give me my money back. I was so frustrated that I decided to start paying off and returning items so I could wash my hands off this store. I immediately paid off my bed and came back less than a few weeks later to pay off my washer and dryer and return my son's game.

The GM reviewed the return and told me I owed him for a game. I told him the system never came with a game. He insisted it did and that I was going to have to buy him a game to go with the system. I told him to prove it came with a game and I would buy one. He rudely pulled out another box and started looking through it to prove his point and then he said, "Well I guess I owe you an apology. I guess it didn't come with a game." He printed out the receipt for my return and disrespectfully tosses at me to the point that I had to catch it before it flew off the counter. I explained to the GM that I felt he has a problem with me and that I feel harassed by him. He said, "No I don't have a problem with you, you just want to pay your payments anytime you want to."

How can that possible when my payments come out with easy pay? Anyways I noticed a sign on the countertop that offers discounts to military families because Aarons supports their Veterans and yet we were never given that discount so I asked about that. The store manager told me I was being ridiculous and that I received the discount. I asked him to show me. He said, "Do you have your agreements at home?" I said, "I sure do." He said, "Well you're going to need them!" I said, "Are threatening me?" He said, "No. I'm going to show you we applied your 10% discount."

After looking over his copies of the file he said, "Well I guess we never did give you the discount." I asked him if he could apply that discount to my payoff and he said. "I'll give you a discount on the balance that's owed but that's all." I told him I wanted to call corporate and he refused to give me the number. I asked him several times to give me the number and he told me, "I am corporate!" I said, "you're corporate?" He said, "I am a corporate store." I asked for the number again and he said I would have to figure it out myself.

He then told me since I was calling corporate that he was done dealing with me and to have a good day. He then walked into the back of the store. After spending about twenty minutes on my phone trying to figure out the corporate complaint line I finally got a hold of someone who took my complaint. I was so shaken up that I asked her to stay on the phone with me so she could witness the harassment. The girls working at the store kept apologizing to me and I told them it wasn't their fault.

One of the girls kept walking back and forth from me to the GM to complete my payoff because the GM refused to face me. I paid off my washer and dryer without the 10% discount because I was told in order to get the discount I would not get a printed receipt but I would get a written receipt. I told them I wanted a Aaron's printed receipt and that I didn't trust that store enough to get a written receipt. So I paid full price and got my regular receipt. I was promised by one of the girls there that after the regional manager came I would get my money back for the 10% off then.

That same evening I went home and was so distressed that my husband forced me to lay down. I was woken up by the regional managers call and he seemed to genuinely care about my concerns and said he would address them in the coming week. I'm still waiting to hear back from him but I thought what I went through was absolutely unprofessional and I can't believe this man is still running this store. I told him I hoped Aaron Rents would relieve him from his job due to his actions and he laughed at me and told me he was invincible and Aaron needed him more then he needed them. After paying off my last item I will never do business with Aaron Rents ever again. I've been harassed, lied to, and mistreated on so many levels. No customer deserves to be treated this way!

The expected delivery time is almost at a close so I call the store and I am then told, “Oh the bed was not on the truck this morning.” My first thought is it’s 5 pm and you stated the truck came in the morning yet no one bothered to call me to say the bed did not arrive. I say this to the salesperson and I also inform her that I have gotten rid of my old bed this afternoon so that there would be room for the new bed, she huffs and says, “I will call you back. I have to see what can be done.” An hour passes and my patience is wearing thin so I call back since I know the store closes at 7 and she says, “Well I can have a different size bed delivered tomorrow and it’s been previously used.” I told her I did not want another size for which I do not have the room for a bigger bed and I did not want a used bed. I wanted a new one for the price I was going to end up paying for it.

She proceeds to snap at me that I will just have to wait till next Wednesday to see if it comes on the truck. I was expected to sleep on the floor for a week because no one there knows what the heck is going on!! I told her, “No I will not wait. I will be down for my money back,” to which she snapped at me, “Fine,” and hung up the phone. I would not mind waiting on something other than a bed. I mean really she implied to sleep on the floor for a week and to take a chance that it might be on the delivery truck, no thank you. I will never return to an Aaron’s store if this is how they treat people.

As I had issues with bed bugs in past. I'm waiting for a knee replacement and this is too much to deal with. I am disappointed and offended by the reaction I received. I had no intention of NOT PAYING. I'm so disappointed and I'd suggest to people to not go to Aaron's store. My bed was used prior to my purchase and was told bed was steamed, etc. The 2 who put it together were not informative except when I asked if bed had been steamed. "Oh yeah," I was told. What a major letdown I experienced.

After going back and forth with the store who was horrible and corporate who said they would apply the back money but never did I told them to come pick up the set. I was informed on several occasions that they would not because I had it too long. I informed them of when I was moving and they needed to pick it up and again they told me no. Now after 3 years they sold my information to another company who is threatening me on criminal charges and asking me to pay way more than the horrible set was. I am speaking with an attorney now to sue both companies due to this horrible issue. Don't trust them.

He asked for my phone number which my dad really didn't have it and if he did he doesn't have to give my phone number to anyone coming to his store so I call this morning to update my phone number, told the guy that I was speaking with that I couldn't speak very long because I was at work. He insist in continuing to talk to me. I said very firmly, "I cannot speak right now and I will call you back," so I guess he had to try to get the last word and say, "When are you going to resolve this man?" I said, "I'll call you back," so I kindly called back and I expressed to him how rude he was. "If I'm at work and I tell you that I'm not able to speak to you don't keep trying to make me speak," I told him he was very rude and was very unprofessional. He turned around and says to me, "Well everybody has their own opinion."

I said, "So you as the consumer feel that you can't apologize for being rude. I am not going to apologize on a recorded line. No I'm not." He stated, "So when you're rude to me I can't speak to you." I told him that I would be there Thursday to make the payment. He said, "Thursday is next year." Today is the 28th of December so of course Thursday is next year so he's yelling and over-talking me and says, "Listen. We came by your house twice yesterday and it's either the merchandise or the payment," so I told him to do what he had to do and he was not going to bully me. I asked him did he own Aaron's because he was overdoing his job. He said, "I have shares." Duh I'm sure a lot of people have shares in a whole lot of things. That doesn't make you the owner.

With that being said after I pay for these beds I will never ever ever ever go to Aaron's in my life. I will never recommend anyone to deal with Aaron's. You ruined it for the rest of the people in that store because the other people were pretty nice and I had a good rapport with them but it's always has to be someone who wants to overdo their job to satisfy their own ego and his name which he told me very proudly and very freely William ** at the Hempstead store in Hempstead New York on Fulton Avenue. I will be calling corporate and reporting him.

Now, in my profession, I'm at work before the store opens and work past their closing time. When was there time for an in home visit? I also discover from my roommate that whatever thug they sent to my home took the liberty of opening the door before even attempting to knock, which I'm pretty sure falls under the aspect of trespassing. There is no customer loyalty, they charge for bs fees, and might actually rob you if you leave your door unlocked. Anyone considering this as an option should strongly reconsider. My experience with Aaron's in the past year has been absolute hell and harassment. Don't overpay them when it doesn't even help your credit prosper.

We wait another week to pass, but again Friday comes and nobody call, so Saturday we call and guess what, the fridge is not in. Again the nice lady Amy, said, "I see your order but I don't know what is going on," so she said, "Can you please come to talk with our manager because he order the fridge for you." We got really disappointed in that moment, because we order more than 1 item with Aaron and never had this problem.

Now we are going to find out what is going on, we got in the store. The manager is not able because he is in a meeting so we need to leave and come back, very professional. After 1 hour we go back and the manager get out with big mouth on us, telling us he never place the order for us. He didn't understood we want the fridge, this is what he said. Now we are really confuse. He just had a file in his hand and said, "No order for you," he turn around and left, and us still confuse with no fridge.

TODAY 12/27, after almost 2 weeks from that incident we got a call from that lady AMY, and she did our day brighter, she said, "I'm sorry. I don't know how but your fridge is HERE." WOW. So the order was on?, We confirm we want the fridge and we will be there around 2 pm to take it, today. NOW after 1 hour, 12:15 pm, 12/27, she call us again saying sorry and couldn't explain WHY, but THE MANAGER sold out fridge which came on our name in this morning and we got call for, he sold it to another person with no reason.

I had forgotten about the incident but apparently Aaron's has a list. If they don't like you they tell you they will not give you business. You are 8 balled for life. Well Aaron's your loss not mine. I'll go to another store and still get my computer. You just lost money and if you want to keep people out of your stores because you made a mistake then eventually you won't have any customers because you seem to make a lot of mistakes and don't try to correct any of them. You just blame your customers.

But I’m not missing my grandfather funeral so he got disrespectful and he told me, "** your grandfather" and I was like, "** yours." So then he said, "I don’t care about your grandfather" so I hung up. So when I get back to Petersburg VA he had put a letter on my door to go to court and they called the police so they can get it so I called and said, "I’m back. You're welcome to come get it..." They came and got it. So then 1 year later I’m move to Hopewell VA and I had no furniture. I went to a Aaron in Hopewell VA and the people told me I was on the block list... they are the worst.

Called again today and was told that it is out of their hands and they don't know when the service call would be. Everyone except for Manny has been dismissive with the complaints. No offer of anything. I have dealt with Aaron Rents in the past because of customer service and their quick response. This is not the company it used to be. Nothing has been offered for this issue at all. I am sure that if I did not pay my $99.00 on the third, it would be a HUGE problem. I am paying for something that I cannot use. It was also offered that maybe it was hooked up wrong. Explained that no chance in that because for 25+ years, that is what I did for a living. A week of no offer of anything except 2 phone calls, one of which was after me calling. No customer service at all.

I guess she had a problem delivering me those items for that cheap price even though I’m signing a lease agreement and I will be making on-time payments every month. This was terrible and absolutely terrible experience. I will be going to rent a center. Aaron’s was just closer to me. I have lots of friends and family who say they heard about the discrimination at Aaron’s rental. I will be making some YouTube & Facebook videos on my experience. I will update with links the videos.

So after waiting two days for them to come sleeping on the floor because we were told to remove the other bed so they could put the new beds in they get here and it’s the wrong stuff that I ordered. The mattress was totally wrong so the guy started yelling at me and when we got into a little argument and they took all the furniture and left. It’s now Friday and I’m waiting for a regional manager to get back to me while me and my son sleep on the floor. The lady called me last night and told me to come in this morning so that I can come and get a refund and they are not coming back out to bring my furniture. So now I have no beds. Nowhere for my son to sleep and the lady made us come and get a refund and that they cannot deliver to me because verbal abuse was done towards the delivery man when that’s not what happened at all. They were very rude and very lazy and they yelled at me. I didn’t even yelled at them. Can they do this?

For a year and a half I specifically asked if it was refurbished. She wouldn’t answer me. I then asked about the recalled washer. She again didn’t have an answer as to why I was never made aware of this. All the while being quite the ignorant, unprofessional so-called “manager” that she claimed to be. I had legitimate questions and was being laughed at. I then asked her to stop calling me and to stop sending workers by my house to request payment (Fair Debt Collection Practice). She then told me that wasn’t a law and she didn’t have to stop. I have had workers come to my house and call everyday since then requesting payment.

This is illegal. I’ve filed a complaint with the BBB and have contacted an attorney. I had the dryer repaired out of my own pocket and Samsung is sending me a $150 voucher for a new washer. This company is poorly run and not abiding by the Ohio law, which is unfortunate for them. BEWARE of Aaron’s. I would recommend calling the company of whatever brand you rent from them to verify the warranty and manufacturing date. The contrite woman advised me they fix all appliances under contract. Do you really think I would trust you to fix something that you weren’t honest about in the first place?!?

I contacted the store, spoke with Randall and he told me that the store needed a copy of my lease and or utility bill and to verify my references and submit my paystubs. This is my issue, why did it take me having to call when your own site says the store was supposed to call me and until yesterday, I had no idea that the online and local store was totally different meaning the online person said that they submitted my information to the store and store saying something different. I told Randall to cancel the order because apparently they have no clue what they are doing. I had to go to the local store to cancel the order. My advice to this whole process is simple. Please be on one accord. Is losing potential customers worth it by NOT FOLLOWING THROUGH.

I got a laptop and went home. When I got home I realized they gave me a cheaper model. It had a completely different shape and did not have as great of specs. I went back and complained they gave me the wrong one, they gave me the one I looked at. When I went to make a payment I noticed the laptop cost was a little over $2,000. I was extremely upset as that was $600 more than what they were charging and $800 more than what it's worth. I went back in and they told me at first the price change was due to me coming back to get the different laptop which was at no fault to me and so I explained to them they were the ones to make a mistake. Then they changed their story and tried saying the increased price was due to the price sheet I looked at was actually for the laptop next to it.

I know they are lying to steal money from me and get more than what they advertised. If it was for the laptop next to it, then why was it facing the same direction and why did they take it to the back as if to reserve the laptop I wanted? Furthermore, they kept changing their story as to why it was more. Barely a few months later the laptop is dying too fast, the charger is overheating to the point where it scalds your skin and the laptop is getting too hot. For $2k you'd think it'd be more sturdy. I will never shop there again.

My payment is not due until the 15th and I did not speak with anyone to give them authorization. My husband called to speak with a manager and the manager was very rude and disrespectful. He told my husband that he would refund the payment but he would have to return the merchandise. My husband did not ask for a refund. We just do not want a card on file and we do not want any unauthorized payments. We will never do business with Aaron’s again!!

I will never purchase from them again. Point blank period!! One store has closed already here in Tallahassee. The next will shut down too. We now live in a world where you can get furniture for cheap. They are overpriced, rude and very much run their customers away. The store managers are demons.

When I went into the store furious the next day to complain, the manager told me I had to file a report and that's all he could do for me, he wouldn't even tell me the movers' first names. They avoided eye contact and ran out of the store as soon as they saw me. DO NOT RENT ANYTHING FROM THESE PEOPLE. They were unhelpful and their movers are thieves. No one entered my apartment except these movers in the past 24 hours. I am down over 5000 worth of valuables and these pieces of scum are doing nothing. Please think hard before hiring these people. You will never see worse service in your life.

Once again I was lied to by This Friday. A new mediator called my entire family, threatened them, intimidated them. I get the number and call them from a free Gmail phone, only to be put down and yelled at and called a liar. When I tried to explain what happened. They said they didn't care and if I didn't pay them 479.00 right then they were filing felony theft charges and I would go to jail. BECAUSE THE MANAGE TOLD THEM I REFUSED TO PAY. I never refused to pay. NEVER. I tried to keep paying. If Aaron's employs people so evil, I hope they all lose their jobs. They can't survive on these poor ratings for long. During the past 6 months My brother and daughter died. I lived in a tent for a while homeless, was flooded out and lost everything, then had to find another place. My guess is, they would want compassion if their lives go south but employing people who attack you the way I was attacked is shameful.

I had no idea the manager Daniel had left. Now I have a new manager, Greg who is a complete idiot. He is telling me they are bringing me another one on Saturday, next thing I know they are coming to call the same number to do the same thing they have done the last 3 times. He is very rude, trying to scare me telling me the calls are recorded, GOOD! Maybe he can get his story straight. Nothing has yet been done. Why can't an appliance repair man come out and fix the freezer. I don't want a used freezer that someone else has used. I have been paying rent to own on a new freezer not a used one. This has my food in it! What is happening to Aaron's? I don't know what to do!

They know I lost my job and couldn't make payment so I went to the store and remind them I lost job and that I was here last month and told them that. The associate, "Ok I let manager know you fine." I left then few days later I received another voice message asking to come to the store. I went spoke with manager and they had sign an extension form to make payment by October 15th and told the manager I won't be able to make payment October 15th and I just found a new job. I start October 22nd and that I will make payment November 15th my normal payment date. But the manager say, "We already give you extension for September." I responded I have a protection plan I was told that protect me for up to 4 months then he say I need to call members number and file a claim but I say I did not know I need to file claim. I was never told that his response will that's the way to do it.

So I left the store frustrated I was given misinformation so I called the 800 number and they say no I have to file claim with store not them. I told rep, "The store manager told me to call you." She say, "That's incorrect." I called the store and told them they say I have to call them. This has been frustrating because my issue was never resolved. I also sent emails and no one got back to me to resolve this. I been a good customer, paid my payment on time for 9 months and was only late once due to personal reason.

October 17th I received call from Steve ** from leasing and he told the general manager say I was never on protection plan. I'm like, "Are you kidding me? I been paying for this protection plan for the past year and I told him I be able to make payment November 15th." He say, "They already give me extension." I say, "I have protection plan and I was given misinformation on the process." He say, "He will call me back the next day." Never heard from him. This is ridiculous. Now I'm worried Aaron will come and take the beds for something that was not my fault and if that happened I will file complaint with the BBB and the news media about this. Can someone resolve this for me?

So over the past couple of weeks with the move I have received numerous phone calls from different people. I have asked them to note in my account that I cannot take calls at work and most nights they are closed when I get off. I have called the store on a couple of occasions and spoke with Greg. Told him what was going on and he said it looks like the others were just not looking at the account notes.

So now on Monday 10/15/18 a charge is forced thru on my checking account without my authorization and caused my account to be overdrawn by a couple of hundred dollars. I caught it while it was still pending and called and spoke with Greg. He said he had been off on Monday and didn't know who did it but would talk to the manager Demarca and get it taken care of. I called the bank and had them stop payment on it but now my account is messed up. I have a friend who used to manage for them and he said they are told all the time to do this. This is unlawful business practices in my opinion. I will never use/recommend Aaron's again and I will post on every Facebook page, Twitter account or anywhere else I can about this.

I ended up on medical leave and asked to have the contract readjusted; which they did but advised me they could only do this on the bedroom set because it was necessary but they would have to pick up the TV's. Around the last week February 2017 they picked up both TV's and didn't have my son sign anything and didn't leave anything stating that they had taken the TV's; me being in the hospital I was unable to do anything.

Pushing forward to June/July 2017 - I was still on medical leave getting ready to have a 2nd surgery and I requested that they pick the bedroom set up. I told them it wasn't used and that the mattress was damaged but that since my son had moved out I didn't need it anymore. It took them 14 days to finally make it to my house, my husband had to disassemble everything and they loaded it (same scenario, didn't leave any paperwork) then asked me for the payment on the TV's. I advised them that the TV's had been taken back in February; they had the nerve to ask for proof, which was not provided on either trip. Now I am subject to harassing phone calls and I actually agreed to pay for the mattress - was given a payoff of $78, then it went to $117 now they are asking for over $300.

This company needs to be revamped or shut down; because they only readjusted the contract because they took the TV's back and thank God I was there when they picked up the bedroom set; they provided no documentation for either pick-up. Not sure if the delivery people met someone and kept the TV's or if they sold them without checking them back in - at this point I don't care. I am contacting the local Attorney General about this - I get over 10 calls a day from them and returned their crap. They only got one star from me because I had to give a rating.

I called the next day to tell them my dryer was not drying as well and they wanted to pick them up and give me loaners till mine was fixed. I asked how long that would take and reminded the guy I had a brand new set. This should not be happening and that I did not want a loaner set especially from their cockroach infested store. My set came from the warehouse not their store and when I asked how long it would take to fix it he said as long as it takes. Not good enough since I make all my payments on time. Actually to be honest mine even paid way before the due date. I even gave them an easy fix with this about just swapping mine out with a brand new set and he did not want to do that to where I would not start my payments over.

I would have to start a new contract. Ain't no way in heck that is going to happen due to if they got this set back it go back on the self as a used item and they would not be losing money in any way. I call corporate. They said someone from regional would call me. Ain't heard nothing from them. My next step come Monday WILL BE CALLING A LAWYER TO DEAL WITH THIS THE PROPER WAY. MAYBE IF MORE PEOPLE DID THIS THEY WOULD NOT TREAT PEOPLE THE way they do.

We called the store and complained. They undermined us saying it was our Netflix account. Which it wasn't. All other TV's connected to the Netflix account we're functioning properly with no buffers or blacked out screens. Then she would attempt to turn her volume up and nothing would happen unless you used force on the remote. She would leave the remote alone and randomly the volume would jump all the way up startling her. Again we called the store to complain and they said it was probably something going on and they would have a technician out to reprogram the tv. That happened and seems to have made matters worse. Black screen more often than before and it infuriated us. Not but a month passed and we called the store again only to have an employee tell us it was probably our internet messing up. Again, no other tv in the house had this problem and no delays in service.

Called Comcast to verify that nothing was going on on their end. Surprise, nothing was wrong. Calling Aaron's back obviously frustrated. They said they would come pick it up and bring it to the store. If this doesn't get resolved I don't feel we should be spending more money on a product that we will just end up stuck with. Will we get a replacement tv or do we have to start making payments on another tv. That seems a bit steep. I'm far from pleased with the blaming and disrespectful tones. It's not our fault your tv is malfunctioning. I do expect this to be resolved soon. We have had great experience working with Aaron's other than this. My husband and I have bought a bed frame and sectional from you and would love to keep doing business with Aaron's.

Instead of calling me ahead of time they just start showing up daily. The homeowner actually filmed an employee parked in front of her driveway then walk up to her door and proceed to bang on the door for 3-5 min, look into her windows and then sit in front of her house for an additional 10-15 min (obviously being obnoxious enough she felt the need to record, she actually disconnected her doorbell because of how off the wall they were being). After a week of this, they finally picked up the furniture (with no one home, although they swore someone 18 yrs or older needed to be home.) A week then passes and the Slidell location calls me to inform me there are items missing that I would need to pay for in full. With all that said I told them you all need to figure this out, this is not my responsibility.

Now I get 3 calls a day from Aaron's, threatened with litigation, and they continued to go by the homeowner's house for an additional two weeks. (What gives you the right to act like that on someone else's property). With all that said, I wouldn't spend $.01 at Aaron's and have consulted an attorney about the harassment. DO NOT BUY FROM AARON'S unless you want to have to seek legal advice, want to be harassed on a daily basis via phone, and have their employees bang on your door to the point where you honestly think they are trying break in. PLEASE SAVE THE HEADACHE. DO NOT DO BUSINESS WITH AARON's!!! TELL EVERYONE!!

Advise: Never lease from Aaron rather do it with Rent A Centre. Make sure is what you they advertise online that you get. Make sure the furniture is brand new, if you lucky most of the furniture you get is recycled don’t be fooled by the spray smell. Check your balance and always have your receipts cause they will try not to give you. The lease you sign is a monthly payment with NO specified date (like on the 1st, or the 15th) or indicated amount (like $150.00) to be made. So don’t be fooled with late fees. If you a minority, any late payment is immediately subjected to be repossessed, you hardly see their stores in cities but in the minority community unlike Rent A Center RAC.

They can’t give payment history like every other leasing company even when is your right to have a copy of your payment history. They go online to edit or make up reviews, falsely, get you trapped in doing a business with them. Your personal information is not guaranteed with Aaron. Not sure of other branches but the store in Fruitland, Maryland is a horrible place to go to. I do NOT recommend to do any business with them.

Flagler county has agreed and we are pushing for a warrant to be issued. On top the bank has been notified and closed all of her accounts down. She will be seeking compensation from Aaron's for the unprofessional way and for the fraud and for her inconvenience. See you behind bars Mike the manager at Palm Coast Aaron's in Palm Coast, FL. He was given 20 min to issue proof of a refund and he ignored it. Bye bye. What kind of a bird don't fly... jail bird.

Well... We went to reinstate the stereo and have since been told by the new store manager that he can no longer get those stereos in... Tried to find another like it, but none that we liked. Now... Fast forward. Instead of refunding all of the money that we have paid for the stereo that was taken from us... They are telling us now that they can find another stereo if that is what we want. Ummm sorry, but no. My fiance just wants his no st back that he paid (almost 1500.00). I will not ever be back to Aarons.

I've been out in person 3 times and been told 3 different things. First it could be fixed. Second time it is a manufacturing defect that takes a year to show up and can't be fixed, and Monday 10, 2018 they said it was infested with bugs and a lizard and the manager told me it was my TV and I was responsible for it even though I still owe a year on it before I own it. Tuesday when I went in person the manager (come to find that out) told me the store manager would be in Wednesday and to talk to him about combo, where I would still pay for the old TV and pick out a new one that worked. Really??

So I said well I'll pay it & I will not go through them again. Pay it on the 1st. & Walked out the ** gets up & says, "Hey. We not done." I said, "Yes we are." Then he treats me like I'm stupid like he is king. Well I'll keep it civil so I said I'm not ** stupid. Then he said I need to leave so my girlfriend gave me keys then this ** looks at me & said, "Yeah that's a good idea" so I replied, "Really" then he acts like he is going to come after me so it took a lot to just walk outside but I did. I would not recommend them anymore. Now I can see why they only get a one star. Sorry they don't deserve that. I think something is up on us still owing money.

They kept telling me to call the customer service number then the customer service reps (all garbage) would tell me I'm approved and to call the store. No one could tell me where my products were at all! The customer service reps said the manager of the store could call the warehouse to check where it is. The manager would never do so. They both kept throwing me to each other. In the end I ended up doing more work than them! The customer service reps do not listen or care. They talk over you saying you’d have to contact the store after I tell them 100 times, "The store told me to contact you!!!" I’m a customer right?!? How about you two contact each other and fix my ** issue!!!

The lady at the desk even slip out by saying it is unusual for just game consoles to go on such a long contract. She said those are reserved for the more expensive items in the store. Long story short I got the games for more girls. We had to return the Xbox cuz it was costing the most and now I'm afraid I have to return my 11 year old daughters PlayStation 4 that she waited over a year for, got straight As and worked very hard for but after finding out I still owe over $800 on it and it's not even the slim or pro version and it wasn't even new so why do I have to pay so much??? Please help!!!

I contacted customer service and there's no way to manually unlock that, I have to wait up to 24 hours, they couldn't even give me a real time frame. They made it clear enough they don't want my money, I'll never go back. I'm a good friend too so I won't let my friends make the same mistake without a word of warning. I canceled my club membership because there's no way I'm paying them $10 more a month, you know, because they don't want my money.

We paid off most of the bedroom set and paid off the VCR. We have not been able to make any online payments on the remaining three accounts of washer/dryer, fridge and remaining furniture. They have been deactivated!! And now the 3 accounts that were online are charged off, along with the TV that Salinas office removed from our account?

We are not going to supply any more credit card numbers to the local Aaron's store since they have abused and misused our credits without our authorizations. We have proof of this as all calls to Aaron's are recording and we made fraud complaints and other messages from them. That is why we started paying online to have control over our debit cards and so we could make lump sum payments and pay off the accounts without shark loan interest rates!

We have tried for months to work with the Salinas office and they have lied to us and promised to take responsibility for their actions which has not happened to date. Mr ** trespassed on our home after we explicitly when asked, told him we did not want him there! He came into our home with the intention of deceiving us and basically said there was nothing wrong with the floor after replacing the washer and dryer that caused the damage?? The TV he said that someone must have thrown a beer at it and that it was damaged, we don't drink and there is no evidence of something being thrown at it!

Aaron's promises on their website, to replace an item if there are issues with it and replace it for repair or replace with a new item. That TV only cost $300-800 at Alibaba made in China!! We were very upset that he talked to us this way and he was so belittling and rude, it was at that time that we realized who he was and we had been lied to.

We never asked for any of these problems, nor do we appreciate the utter rude and disrespectful manner that this office has treated us, to the degree of writing this email to us blaming us for their lack of character and greed. There are thousands of customers complaints on Consumer Affairs website that have complained about the getting used equipment, furniture, and appliances, and breach of contract and state laws of fair business practices and fraud. Many people want to file class action lawsuits! Is that what it takes to do the right thing? A major lawsuit?? We are not going to be responsible for damages that is not our doing! We just wanted to resolve these issues in a timely manner and to date that has not happened.

Original Review: We called Aaron Rents in Salinas, CA on 6/23/18 to report an issue with our 75” flat screen TV that had for 5 months when it started to make a popping sounds then suddenly it shut off, when we turned it back on there were vertical lines on one side of the screen, then each time we turned it on the lines got wider and there were small horizontal lines that look like cracks which are thermal cracks according to the manufacturer. Nothing ever hit the TV and there are no marks or cracks on the outside.

We had also purchased a steam dryer and washer from Aaron’s and started smelling mold in the house and we couldn’t figure out where is was coming from and the smell kept getting worse as time went on. When we found out it was coming from a faulty connection from the steam dryer and that apparently had been dripping for weeks. We took a videos of all the damage and photos before shutting off the water supply to the steam dryer. Aaron’s policy is that they have to deliver and connect all their products to ensure they are done correctly.

We reported all this to manager Kim ** and she said she would have the TV and the washer/dryer set pickup and new ones delivered. And she said that Josh **, the General Manager, would get back to us about the water damage to our floors by Monday which was 2 days basically. We kept calling but he delayed over two weeks and then he told us that he would take care of it and work something out. We agreed to have a professional remediation company come out and get an estimate of the damage and in the meantime his drivers would come out and replace the damaged TV and washer dryer unit. The same week the delivery guys were to come out Josh sent an email asking if he could come to our house and I said no and that we were going to have an estimate first as we agreed on the phone. He never responded back.

Then, on the date of the deliver July 21, 2018, two men showed up and set up the new washer/dryer then went to move the TV and picked it up then decided to plug it in which showed a huge crack at the bottom and one guy stated, "This can't be fixed. We're not taking it!" And we told him what we told Kim **, that it happened from inside the TV after the popping sound, a thermal crack, and after they handled the TV the crack spread further! When I asked him who he was he said he was Josh ** and he refused to address the water damage and the TV!

We confronted Josh about why he would sneak in our home pretending to be a delivery employee of Aaron’s and that he was basically trespassing after we specifically told him not to come. We knew his presence and opinions about the damage were biased and he certainly does not have the authority to make technical decisions about TV damage, nor is he qualified to assess the extent of water damage to our home! He refused to address the TV damage and water damaged to wood and linoleum floors and he left with his employee without addressing this serious situation.

Furthermore, we specifically, on several occasions told Aaron’s not use our debit cards without our authorization or save them for auto payment, and they continued to fraudulently use our cards, overcharging us and causing numerous overdraft fees. We notified our bank and reported the fraud and we cancelled the cards. They also continue to call and harass us on a daily basis asking for payments when we are paying every month on time and have not missed a payment. The contract states we can have a 7 day grace period. And we have used it twice. We have a perfect credit history with Aaron’s. We refused to continue to make payments on a TV that is defective and they need to repair the damage to our floors, we are seeking legal counsel for the breach of contract, damage to floors, and fraudulent use of our credit cards. We intend on resolving this matter to our satisfaction. Please advise. Thank you.

Aaron held out a payment on Friday August 10th without my authorization and the evening manager said, "Yes mam I know that we are to come get your couch and I am voiding the payment and that you will see it reversed." Today is August 14th and I called to questioned why my unauthorized debit has not been reversed and spoke to Roderick. I have complained on this man in the past. I feel he is extremely racist toward ** people. He said, "No mam, you have never called and we have no record of that. I cannot give you your money back until we pick up your couch. No one has documented that you have called." I am a highly educated person and I'm NOT untruthful."

The evening manager has spoken to me many times! Yet Roderick treats me as if I am scum and a liar! Y'all need to replace this man! I am extremely angry and now my bills have overdrawn because he will not put my money back in the bank that I DID NOT AUTHORIZE AARON'S TO HOLD OUT TO START WITH! Everyone in this parish will hear of this terrible service I have received from this company!

Stacy (Indiana, P.A. store) is not like ANY of the managers I've seen in these reviews. The key is, just call and let them know. I know at least 5 people who have called with normal (and crazy) situations explaining why they would be late on payments or why they needed them to come get the stuff for whatever reason. She is always professional and understanding. I've had a time or two where they called and reminded me the payment didn't go through... No bad manners, accusations or any of that, just friendly 'you're bank account is too low for the payment'... My fault I would forget to transfer to the right account. I would just transfer over to my bank account and they would run it again, no questions asked.

I've only ever had one issue, junk chairs that came with my table, (2 were broken within 2 weeks just by sitting on them) but then I ordered online so I took that chance by not physically checking them out in person. Still, most of these reviews could be different if people simply paid as agreed. At the same time, managers in some of these stories are insane and shouldn't be working in the management position in the first place. My suggestion is go to the store to choose your items and check them out thoroughly, pay as agreed and be kind. All Aaron's are obviously not ran in the same manner. I consider myself lucky after reading the reviews on this company.

Their account manager Katie told me I was a month behind and I know wasn’t then she said it nothing and this the Aaron's in Toccoa, GA. I will never buy nothing else from Aaron anymore. They are the worst store to buy anything out of. Their last employees harassed my friend every single day with more than one phone call and home visit when she had stuff on her account. I think they need close that store down and put something else instead.

Then my husband wanted to surprise me to purchase me a 75". She said one thing out of her mouth that her regional would change the price in the computer. Just sign and they will correct it later! Another Lie, she sent us a used 75" TV that cut off 4 days later, Froze up for 5 minutes at a time, color is off horribly just runs like a use TV. She charged us $5,000 and still the price have not been adjusted. Spoke with some new regional said he wasn’t her buddy, like she has always bragged about, that would do nothing to her, said he would change the price and so far it's been 4 days and now he says he will look into it! Yeah it's her buddy.

I just found out from an ex-employee that use to work there is that she hates ** people and purposely turns down every ** person application that comes in the store. Somebody need to get a hold to the franchise owner and get rid of this buddy system and bring this store back to life and get real experience managers to run this store. Because at the end of the day it’s Sales! That matter and black money is as recognizable as green money! Get rid of the buddy system of dishonest bigots. Because all it take is the right leader to find every one that have denied their civil rights to purchase from that store. And not be denied and be judge by the color of their skin, and not be ripped off because you are old and blind and disable that does not give them the right to hate and to deny anyone the right to purchase in the United States of America.

Class action... I am sure Aaron's should be tired of being sued to death because of the choice not to see the signs that is clear as day! I’m sure this new so call regional will do nothing but, try and trick me into keeping this broke TV, and no that I won't keep a broke TV and this would be her way to finally get rid of another good customer. Congrats Angela you won! For now! But don't worry that owner will eventually pay for not getting rid of you and your buddy system and it will be a high price tag. Like the old manager that she took his job and got all those people fired that had been there for years.

I followed through with my word on making the payment, HOWEVER, the employee who took the payment, GAVE ME AN INCORRECT AMOUNT TO PAY!!! Once AGAIN, I get a call from Brandon informing me that I owe an additional $166.85. I ask him "Is this with the military discount applied" and he tells me at this point that I no longer qualify for the military discount. Because I have paid my account in full in such a short time, he's giving me the "90 days same as cash" price. What he is really saying is, "Because we're unable to collect hundreds of dollars in interest rates from you, we are refusing to honor the military discount that we offered you for the inferior products that we sold you at ridiculously high markups for profit. The military doesn't mean anything to us, we just say that to get your business and find some excuse to take it back later."

I'm really NOT AT ALL HAPPY about this so I call his Regional Manager, Roger. Went through the whole explanation with him. He tells me I'm getting a pretty good deal after two months. He hasn't tacked on any late charges or other fees he says, "You're getting a GOOD deal!!!" I tell him to let Brandon know that I WILL DEFINITELY make the payment on July 1st because my funds are committed until then. I'm sitting on my front porch that same afternoon and up walks Vince, the account with paperwork in hand to collect. I looked at him and asked, "Don't you guys talk to each other?" He wanted to know what I meant and admittedly I was a tad bit sarcastic when I responded with, "Doesn't the right hand let the left hand know what it's doing?" He became offended and said that he didn't know what I was talking about.

I explained to him that I had just gotten off the phone with Roger two hours prior and that he was supposed to call Brandon to inform him of my plan to pay on July 1st. He said that Brandon was his boss and the reason why he was at my house. I let Vince know that if poor communication was a problem in their company, I could and should not be held liable for that. I informed him of how I came to owe his company $166.85 and he said that he wasn't there at that time so he didn't know anything about that. I reiterated the problem, in DETAIL to him and asked him VERY, VERY POLITELY to go back to the store to verify this with his boss and to ask his boss (Brandon) to call his General Manager (Roger) to verify and confirm the payment arrangements that I had made with him.

I was extremely upset by Vince coming to my house and attempting to STRONG ARM me into paying and Totally appalled by his rudeness, unprofessionalism, and lack of regard for the truth of what actually happened prior to his arrival at the company showing that the snafu was on the company's side, not not not mine as he assumed!!! As a proactive approach, I filed a complaint with the company's Corporate Office in Atlanta, Georgia. I was given a complaint number: **. It was closed out on July 2nd with NO EXPLANATION!!! When I made the complaint, I was told that I would get a call from Management in the Corporate Office. NEVER HAPPENED!!!

I have since gotten three collection calls from Vince. When I went into the Conroe Tx store to make my payment, both Vince and another guy were sitting in the office. Vince looked up saw me, put his head back down. A young salesperson walked past me, on his way back he asked if I needed help. I asked him if Brandon was in and he asked the two in the office to which they replied that he was at the bank. I told the salesperson my name and told him to have Brandon call me. Brandon didn't call me on July 2nd, however, he had Vince to call me on July 3rd to tell me that he was in the office if I wanted to call him. Brandon I'm the customer, NOT YOUR EMPLOYEE, WIFE, GIRLFRIEND, OR CHILD. Stop playing childish GAMES put on your big boy professionalism, be a man, and do your job!!! Call me when you are in the store so that I can make my Final payment and never never never have to deal with Aaron Rents again!!!

I was told they didn't have any in the store and would have to wait about a week. So I bought a camping mattress from Target to put on the other mattress to soften it up. The mattress that I was brought, was open, no tags, no cover and had dirt on the side. I put the Bedsack on it and sheets and called it good. Within a week I was having red welts popping up. My grandson was getting welts too. I thought maybe the fabric softener at first and rewashed the bedding without it. The welts were getting worse. I had a patch of bloody looking ones on my leg and sent a picture to my doctor advised me to go to ER for eval because I thought it might have been a spider. NOPE, Bed bugs!!! I called the store only to be met with an attitude that it is My fault. In my 25 years here, I have Never had bed bugs.

The manager came out looking through my room and told me the bed never left her store. Interesting, since it wasn't there when I was! Then she saw a spec on the tile grout on my living room stating it was a bed bug. I lifted it with masking tape. It was a pebble! I told her to get the bed out before the whole house was infested! She said they had to have Orkin come out first! Then an employee came with a mattress cover and put it on. (Little too late). I refuse to pay anymore on this thing and want it out of my house! She is maintaining a bad attitude and blaming me!!! Since I've seen other complaints of the same issue at the same time, it leads me to believe they have a problem! Now other family members are complaining about bites. I have contacted an attorney to see where to go next.

I'm the one losing money. I'm the one whose bank account has been overdraft by his error. I told him I'd be filling a complaint with the Better Business Bureau and he was hostile saying, "Are you threatening me?" and hinting that he could fix it but I guess he wouldn't if I complained. I was then told that I couldn't do anything about it until Monday because the bank was closed and he hung up. This is not how you treat people and I want to tell everyone I can not to deal with that company. I would hate for anyone to be treated the way I was today.

Finally, she said she would order a new one for us, BUT it was supposed to be NEW in the first place! I also immediately made a complaint with customer service so I could speak with a regional manager. The complaint was made June 25, 2018. I was told I'd receive a call within 24-48 hours from a regional manager. Tuesday came no one called, I called the customer service and they says to give it time but they would update my complaint. Wednesday morning I called again and spoke with Leah from customer service and she told me if I emailed back and said I didn't get a call then I would receive a call immediately! I emailed all day Wednesday and never received a call.

Thursday morning I called and spoke with Sean, he said that was a lie and I wouldn't happen that way and to just wait it out, I called again Thursday June 28th around 10 and spoke with another girl and she apologized and said she updated the case as urgent. I called about around 2:00 pm and happen to speak with Sean again and he started harassing me and getting mad for me calling so much and told me to stop calling because it wasn't going to speed up my case. So I then hung up on him for being rude. He proceeds to calls me back and tells me off for hanging up on him and tells me my case wasn't going to be solved if I was going to be rude and hang up on him!!! I called his manager and took care of that situation, the manager Eric told me if the regional manager didn't get back to me within the 48 hour timeline he would update the case to the "provisional manager" who is above regional manager.

Today is Friday the 29th 2018, and still no call from anyway about my case!!! Meanwhile the local manager at my store hasn't given me my refund, I'm out of my money AND washer and dryers. Aarons is absolutely pathetic, DON'T ever use for anything!!! Not to mention the manager here in Portales, NM is being completely rude and thinks we are lying about the washer being used even after she seen all the falls. This WHOLE company is trash and can't accept responsibility for their screw up or even fix the issue. This is so freakin ridiculous. I have pictures of the washer below.

I went online to pay my other half on 1/28 and it showed a full month due. I didn't have the full month so I waited until the 3rd when my disability check came in. I went online then an paid a full month, still not understanding what was going on, but I wanted the multiple calls a day from the store to stop. I have been paying my bill the first week of the month when I get my check since then. When I looked a bit further, I saw my due date was permanently changed to the 15th of the month. I was never told that my due date was changed. Nor, did I ask for it to be changed.

Dealing with the store I was being transferred to Mike, and I found him to be condescending. He has identified himself as the store manager. So, I stopped answering the phone because it was ridiculous as I signed a contract for the payment to be due on the 1st. I have been paying every month. Last week I received a court summons that was taken out on 6/8/18 by Mike **. I went online because I KNEW I made a payment, and it did show my account current with a payment completed on 6/6/18...

I called Mike and he was horrible. LIE#1: He was snarky and said I wouldn't open my door when they came to my house (they came by ONCE, and not in the previous 3-4 months). LIE#2: He said it was my fault the summons was taken out since I pay my bill late. I advised him I cannot make my payment on the 15th and I never asked for it to be changed to that date. LIE# 3: He said I asked for the date to be changed. (I wouldn't as my check comes on the 3rd). LIE# 4: When I disputed the request for the date change, he raised his voice on the phone and said he told me it was being changed when I came in the store. (He did NOT.)

He then put me on hold to verify if a payment had been made. (It was on 6/6/18). He came back on the line and said it was my fault not his because I pay my bill late (second time he said that.) And if I wanted to change the date back to the 1st (what I signed up for to being with) then I had to make a 90 day payment. Well, I am on disability. I can't make a 90 day payment without paying something else. If I had the money I would return this equipment and go out and buy and washed and dryer. But, I don't.

Mike, once again became passive aggressive on the phone and stopped talking when I asked about the court date of July 1. I asked if I was supposed to go to court and tell the court it was paid when the paperwork was filed, and was current??? He response finally was, "Well, today is the 15th. Are you paying your bill today?" Once again, I can't pay on the 15th. His response was I was going to have to pay the $126 in court costs. I said I would not, as the complaint should never have been taken out, and if he did the right thing by verifying the account was paid or not before he went to the magistrate's office on the 8th, then there would have been no cost to file as there was no reason.

When I asked for his name, he said Michael. He did not want to give me his last name, until I demanded it (as he was the "store manager"). I asked for contact information for the district manager and I was told they don't give out that information. So he gave me the national 800 number. 6/15 I called them and filed a "case" for "OSCAR" the district manager to call me. I was sent an email with a case number and said someone would contact me within 24-48 business hours. No one did...

6/19 I filed a second complaint online via email and received an email saying someone would call within one business day. 6/19 I also went on their website to file a complaint there as well, and the form was not working. If you entered the details in the comment section, it was give an error message. I gave up and sent a msg the form wasn't working. They responded to call (same number I called to begin with...)

6/24 I sent another complaint via email. Still waiting for a response. Clearly they do not respond. I will have to go to court on 7/1/18 to tell them the bill was paid and had been paid 2 days prior to when Michael ** walked into the Magistrate's office. This is ridiculous. I have 2 open cases waiting for the 24 - 48 hour call back. ** opened on 6/15. ** opened on 6/19. Msg Ref:** from the online form sent on 6/19.

Yes I have paid over the phone before which is should be a couple times maybe three and in person with my debit card but I did not sign any paperwork authorizing anyone to take out of my account. My bed came with bed bug, cover is made out of material and this bed is been sitting in a warehouse for months before I even purchased it. I even asked him to give me another bed. They refused. I explained to him that I thought that the bedbugs was coming out of my wood frame of the base of the bed. They still said they could not help me and I complain to several managers Johnny before he was fired.

The store continues to call me every day twice a day as if the corporation was going to go bankrupt without my $98. I did not have check cards with me when brought into the hospital. I cannot make a payment until I am released. The local store is more than welcome to come to pick up their equipment as its a rental. However, this heartless souls corporation seems to want money, not their rental back. When I am discharged I will pay what I owe and close my account. I am not interested in dealing with a company that will willingly and knowingly harass someone on their death bed.

So I decided calling was not working and I will go in person. When I get there, the man who refuse to state his name, which is ** and he is the account manager was the nastiest, disgusting, rude person I've ever dealt with at Aaron's, He told me to ''KISS HIS ** AND GET OUT OF HERE". STUCK UP HIS MIDDLE FINGER AT ME. AND REFUSE TO HELP ME WITH MY SITUATION. I later learn that he was the account manager and he is the one that takes out my money from my account, which makes me uncomfortable with my account and makes me feel that there is illegal business that going on here. I will get my lawyer involve with this situation if this doesn't get dealt with. I expect to be contact at **.

Following day I come home and they are on porch. I called the store because there were marks on top of dryer. I asked the person who answered the phone EXACTLY how long dryer has previously been leased. He checked and told me 8 months. Maybe to some the amount of time it was leased previously does not make a difference. It does to us. The worse part is we were LIED to. Hard to trust a business when they lie to you. SARAH made us a deal. She would get us a brand new one for the same contract time and amount. NO NO NO SARAH. And yes I am waiting for District manager (Camp Hill, PA) to call because I did call the corporate office and complained. Time for people to stop taking Aaron’s crap and start calling Corporate Office and complain. WE WILL NEVER SHOP AT AARON RENTS AGAIN.

Original Review: June 6, 2018

Gloucester, VA - After paying off washer and dryer got a computer and cube freezer. Never been late or behind on any payments. I had the freezer only 8 months and the compressor went. Everything in the freezer was defrosted and ruined. My payments run from the 1st to the 1st of each month. I called them on a Tuesday. They wasn't sending anyone out until Thursday. With everything unthawed I had to get it cleaned out. Made my payment for computer on 1st. Repairman did not give me any paperwork or when to expect the freezer back.

On the 6th of the month they called wanting the payment for freezer. I told them they took it and didn't replace it with one. I wanted to know when the freezer would be back. He couldn't tell me but wanted the payment. So I paid the payment plus he added a $5.00 late fee. Never was late with any payments. Now I paid the payment and late fee and no freezer to use. I was going to pay off these items and buy a tv and livingroom set from them but now I am paying off the items and not buying another thing and hope I get my freezer back soon.

I contacted customer service. They sent me a link from the internet to jailbreak and flash my phone using 2 or 3 different kinds of software and it had a warning that If done incorrectly it could make the phone unusable. I have a 1000 dollar paper weight now. It is good for absolutely nothing except being a paper weight. Do yourself a favor and save for what you need and buy it from a real store.

This is not the first time I have had a problem with this store. Like I said the people that worked with me in the store that day were nice and had no problems with them. The women that had set up the delivery for that Thursday was between 10 and 2 but it came after 2:30 because the truck broke down. That was fine. But then when they got there they didn't have the power cord to the "power" recliners and no remote for the 55" tv that came out also. I had called the store to find out what was going on. The person I talked to was Tammy and she tried to tell me that the coed was under the loveseat tied. When I got home from work my boyfriend showed me what they brought out and I looked under the loveseat and there was no cord.

When I called the store I talked to Tammy again and she treated me like I was under her standards. Then she told me I would have to wait to use any of the stuff till after 7 pm. I then left a survey with Aaron's. Tammy called me the next day and Reyes to play it off as if she didn't do nothing wrong then gave me 2 weeks free. Since then had no more interactions with Tammy and I was happy till my so called "new" loveseat recliner broke and can't use that one side and I am afraid to use the other side. I am so upset. I am about to have them take all their stuff back and go thru Rent-A-Center!!??

Well guess what? I started looking around the back because I was going to figure out how to connect it myself and it was so filthy behind. Dust. Dirt. No way was this new. There is mold in the ice water tube. The stove also was used and I also rented the couch and loveseat that was on their floor. I was told that was brand-new also. It's funny I found stuff down in the cushions of the couch and loveseat that tells me it was not brand new and there are stains so I don't get it. I was sold new products new prices but they were used products at new prices. They also put a warranty on there that I didn't know I had it. When I told him to remove it they haven't removed it. It's still on there. They tried to say that well I can get discounts on food. I don't want discounts on food and I'm on disability. There's no way that I can have a disability warranty. It doesn't apply to me.

And they knew I had disability. They knew my income... they have threatened, bullied me... I told him an attorney would be contacting them for them not to contact me. I don't want to and they're calling and coming to my house. They come to my house, sit out there, blast radios and just sit there... I refuse to give up this stuff until I get a mediation or someone from their corporate office contacts me... I made about five complaints. It doesn't help and when I called out the complaints well there's nothing we can do if they don't contact you and then some guy come to my house saying he was the corporate and brought the guy from the store after me telling them I didn't want them around me or my house.

So all I know to do is take out a harassment order, contact an attorney and file a complaint that I can because I want my money back for being misled and I want them to pay for the harassment, the threats and bullying. Don't do that. Especially them knowing I'm a single woman, live by myself and them coming to my house three and four men to intimidate me know they're lucky they haven't been arrested so far but they will because I have not only make pictures and recordings of every phone call. I offered to negotiate price something and I refuse to do anything. I'm supposed to been paid up till May 14th. They didn't do it that way because I paint or warranties that I didn't do or want. They never gave me options of how many months or years I wanted my contract. They never offered me or anything until I went online. I was researching myself, I guess they thought I was nothing more than a stupid female.

Well now a year and a half goes by and my sofa is beyond repair. I received a survey from Aaron Rents and as you can imagine I did not write a good one. Someone reached out to me regarding the survey and heard my concerns. They managed to call the repairman to set up a date which was for 4/4/18 for him to come and repair the couch. I waited ALL DAY for the guy who NEVER showed up. Now I'm furious so I decided to withhold my payment and wouldn't you know I got people calling me left and right. I mentioned that I will not be making another payment until I have a functioning sofa in my house. Repairman came out to my house on 5/10/18 took pictures and said that the repair was worse than he thought (well duh because it's been over a year that this sofa has been broken).

I was told that he will contact me when he gets an answer from the company. I then received a phone call on Saturday 5/12/18 asking me to make a payment!!! I again had to reiterate that I will not pay until my issues are resolved. Now today 5/16/18 I get a phone call from the manager George who basically told me "he doesn't care if I pay or not because he will still get a paycheck." Are you kidding me? This is how you speak to your customers! I then told him I would like to speak to Chama who is above him. 5 minutes later I get a phone call from a rude GM who I cannot remember his name and he is telling me that nothing will be done until I make a payment.

He said he was not at the office a year and a half ago and that all those employees who were originally dealing with me are no longer working for Aaron Rents so he doesn't care about what happened then!!! Both the manager and GM were very rude to me. I don't know anyone who would make a payment on something they cannot use. I was also told that there is no guarantee that I will be able to get a credit because the damages on the couch are considered wear and tear. I may have to settle for getting 30% off a new set. NO, IF THE COUCH WAS FIXED CORRECTLY WHEN IT BROKE THEN THE REPAIR WOULD NOT BE AS BAD AS IT IS NOW!!! All I want is a replacement sofa.

I have no problem paying my bill BUT NOT UNTIL I AM SATISFIED! Even with all these issues going on I still purchased a bedroom set from Aaron Rents maybe about 6 months ago. I now have a shattered mirror which broke while my fiance was cleaning it causing his hand to get cut up and I have a bed that the post on the footboard has broken off.

This was also mentioned to the repairman who neglected to even go and check it out. This has been a nightmare. I went against all the people who told me to never rent from here because the quality SUCKS! I tried to give them a chance but now I am losing patience. For the manager and GM to treat me this way is very hurtful especially since I have been extra patient with them. They do not care about patient satisfaction. All they care about is the money! STAY AWAY FROM THIS PLACE. QUALITY SUCKS AND THE CUSTOMER SERVICE. Now I have to suffer because of the neglect from the company. I am currently seeking legal advice since I tried to resolve this with the store and apparently that has not got me anywhere!!! Only reason I am giving 1 star is because I have to.

I soon starting getting bit, and leaving red welts on my arms, I thought she was contagious, or I was going crazy. The itching, and the marks up and down my arms drove me nuts, but still didn't have a clue, what the problem was. My mother needed a hospital bed, so I had to call Aaron's and cancel my contract, because I just didn't have the room anymore for the chair, and the bed. Aaron's sent out 2 drivers to pick up the merchandise, then said "We cannot take the chair back. It has EGGS, and BED BUGS in it. Well that explained everything my mom was saying to me, and I was PISSED OFF. NEVER have I even seen one until then. Now I have bed bugs in my home because of this. I spoke with the manager, and he stated that they would not take the items back because of the bug issue.

Now I am stuck with these bug infested items, and they want me to still pay for them. The manager offered me to cut my contract, which would cost me less, but what the hell, now we have bugs. The manager's response also was that their warehouse is sprayed once a month for bugs. I really do not care, doing enormous amounts of research with these nasty bugs, they can get into any little cracks under plastic and stay alive, and still be transported into homes. I since have heat treated and steam, along with bed bug spray, and still there is a problem. I feel like I am spinning my wheels, and getting nowhere. I want to send Aaron's a bill for having to call an exterminator for my home. Never will I deal with them again, and I will tell as many people as I can to be aware! I guess I should have listened to my mom from the start.

I then call the customers service line to put in a complaint and the regional manager Tim calls me today. The whole time on the phone he’s laughing like it was a joke. Calling me a liar. Telling me they wouldn’t do that. That they been there for some years. He told me customers aren’t always right and they don’t come first and that he won’t do business with me. I can take it somewhere else. I then told him that I'mma call higher up 'cause I didn’t feel like he resolved anything. His respond was, "I am higher up. There’s nobody higher up." I then told him that’s a lie 'cause he has a boss and he told me I can do that but I probably won’t get anywhere. That I won’t receive a call back from them. Beyond unprofessional.

I wanted one the same size as my other one because of the stand I had for the TV. They assured me that it would work on the same stand. Fast forward a couple months of having the TV it called off the stand breaking the screen. Luckily it didn’t fall on one of my grandchildren! Called the store to see if there was anything I could do and they were very rude stating, "You broke it. It’s now yours!" Here’s the problem I would’ve never had that TV if they didn’t break the other on which one had about 3 payments left on it! I told them to come get it! They sent someone to my house for payment and the person was knocking so hard they knocked pictures off my wall!!! My wife works 12 hr nights and it woke her up so no she was not pleased! I wouldn’t recommend this company to my worst enemy! What can I do about this situation???