Aaron Rents Reviews

Aaron's sold us furniture (sofas, tables, chairs, lamps). They arrived on time when scheduled to deliver, but that was the only time. After attempting to address two small issues, after three appointments (one where the wrongs parts were brought and after the 10am-3pm scheduled timeframe, another appointment where they never showed up at all, and the last one where they barely made it to us by 3pm but, again, had the wrong parts), we finally gave up. They're courteous, but they don't ever follow-up on time or, even if they were to, they seem incapable of getting together a few simple parts. Now, a week after our request to return this furniture, they have yet to address this when they said they would. Don't trust Aaron's furniture/appliances. They're nice but VERY incapable of doing the right thing. I will not consider Aaron's again (headquarters based in Georgia) after this very unpleasant experience. BUYER BEWARE of Aaron's.

Updated on 10/17/2020: Well my original complaint was about me hearing them talking bad about me. Then when I came on hear and complained about it they asked all these questions like they really wanted to help. I'm talking about Aaron. They were all concerned but I never heard from them again. I don't think an apology is too much to ask for. You can't treat people like that and get away with it, they should at the very least apologize.

One of the employees from your Stone Mountain location stole my debit card info and decided to make an unauthorized charge to my account today!!!! So furious, feel so violated right now!!!! Will never do business with these people again!!!!

I paid off my LG Oled TV on March 18, 2020 and my TV developed a green spot in the middle of the screen. I am a Aarons Club member and I called the store and they picked it up and gave me a loaner tv that was a very inferior model tv. After about two months, the tv was returned and it was still not fixed and they did not give me my remote back. I have purchased a lot of items from Aarons and I am so disappointed in their service and their failure to repair or replace my television. My home store recently closed and I am not sure what I need to do yo get my TV fixed. My Aarons Club membership claims that my product is covered for one year after it is paid off. I would appreciate it if Aarons would contact me and let me know what they can do to fix my TV. If Aarons fails to fix my tv, I can honestly say that the Aarons Club membership is useless and I should be refunded the money I have paid every month for this useless service.

TEXAS is currently a Hot spot for Covid 19. Why are your delivery drivers allowed to come in customer homes? I believe your company is putting customers at risk and your drivers. Start leaving items at the door again.

I hate Aaron's so much. I am over them. It's always something with these people in the Semoran store. First it was the manager with a damn attitude because I wanted some stuff to be picked up before I got charged and yet they did charge me anyways for having the product. They told me they couldnt pick up until July 14 between 9-1. Normally they would call before stating that they are on their way to pick up. No one called.

I have been a customer since 2015 and had very great experience with Aaron's. I purchased my TV, Bed and now sectional. I called the store in which the manager understood my situation. I end up speaking with a Bryan, Account Manager. Bryan was not understanding and wanted to schedule a pick-up. I explained payment will be available this Thursday, July 16th. Bryan said no it has to be this Wednesday. I mentioned I was in Aaron's Club, Bryan provided a club service number for me to call. The representative was in the process of writing a claim but noticed my membership had been cancelled with no notification to the customer. I called back and Bryan said I could not renew my membership.

06/30/20 I tried to purchase a stove. After waiting a whole month they call saying stove arrived after I canceled, then I said, "Ok I take it" and they say they don't hook stove up when they could of told me that in the beginning. Never doing business with them again. I really wanna give them zero stars.

Renting bed and dont need anymore. Called last Monday to get it picked up and nothing. Today is a whole week and the bed is sitting in my garage cause no one will come get it.. Dont make a payment and they come quick for they products but when you asked for them to come get they stuff they give you the runaround until it's time pay again. I know my card better not be charged when it's been a week I've asked to pick up this bed... I stay 5 mins away from the store and NO ONE CAN PICK UP A QUEEN SIZE BED. B.S.

I have received a letter in the mail showing address ** stating that I need to return merchandise or pay owed debt. NOW MIND YOU THE MERCHANDISE HAS BEEN RETURN DUE TO THE BULB GOING OUT IN THE TV IN THE YEAR OF 2014. They claimed they were going to send it off and get it fix and then once it is return they would deliver it back to me. I never received a loaner TV until my TV that was renting was fix. This peace of ** was given back to this company back in 2014 and here it is 2020 I am being falsely accused of not returning equipment.

If we are a couple of days late they send someone out asking when we are going to pay. Today they charged my husband 20 dollars on top of our rental because they said it was because the guy had to come out. We have been with this company for 20 years. My husband told them he would pay it this time but he was going to pay our item off and not come back. They told him whatever. I have sent an email to corporate. Our Aaron's is in North Little Rock Arkansas.

My husband and I have rented numerous items in the past from this Aaron's in Palm Coast, FL. (TV's, surround sound, living room furniture). That has been paid off, or that has a few payments left. We just received a 75 inch Samsung television on June 2, 2020. They dropped it off in the box and left. We finally got the stand for the TV set up and the TV set up that evening on June 4, 2020 around 8:30-9pm. When we turned it on noticed a small internal crack in the screen. I called the store where we got it (Palm Coast, FL.) and they said they don't think they can do anything for us because they can't say that I didn't break the TV. I honestly couldn't believe what I was hearing. So now it looks like I am going to be stuck paying for a TV I cannot even watch. I though that is what the insurance is for?

Today I received a text message saying my payment was coming due. I called. Spoke to the manager who said I owed $387.00 still. I have the insurance and due to the COVID-19 I filed a claim. I sent them the letter from my work showing we were laid off for a time. I was told by the manager that the insurance covered the monthly payment that is why I kept it and thank goodness I did, I thought. Come to find out they are saying they never received my letter and that the account was deferred twice. How convenient for them to say they never received the letter. I would love to know how many more they are scamming this way to get more money. I will never recommend them nor buy from them again; I am posting on social media to see if any other people are experiencing this situation.

I was really upset first but with the wrong person. I would like to apologize to the Manager Lenny at the Lakeshore location. He has done nothing but been kind to me. I appreciate it. Excellent delivery people!

Today I noticed that Aaron's had debited my card without my permission. I contacted my bank which instructed to me to contact the store. The person who I spoke with was argumentative and claimed that they had a right to debit my account for 2 payments without my knowledge! Their business practices are ridiculous. If you're one day late they will be calling you! I've had them show up at my house banging on my door like they're the swat team! Absolutely uncalled for. I fully intend on getting my money back one way or another. Even if that means taking legal action!

DALLAS, Texas. Manager Tony is the worst. I recently lost my job due to COVID19. I knew nothing of the protection plan that was offered only last month although I have been paying on my appliances for over a year. Finally when I do pay for the insurance I am told I need to pay it for “maybe” four months. I wanted to know exactly when does this protection kick in being that I already started paying. He states that he can tell me what they’re “probably going to do”. Remind you, I’ve NEVER MISSED A MONTH.

As I read other clients reviews, the same thing applies to me. I never used a rental service before, they had an ad on Facebook on use furniture. I went to purchase the use item and was talked into purchasing it new because it was on sale for under $1000, well when the bed was delivered I was informed that it would be $2400 which be 24 payments of $100 a month, I made an additional $300 payment in the last month where my balance was 900$ Before the payment. Now my pay is $776.00 which is **. I can do math, the rep at the store telling only $30 of each $100 goes to my balance, again ** and not right, they starting to open up business in my area again, I might go to legal aid or get an attorney because at this rate I will never pay them off! I made extra payments before but never caught it until now. Some all taking advantage of people who are already struggling!

This is the store on Robinson Road in Jackson, MS. These people are the most uncaring, unconcerned company! They’re the only company that’s calling about a payment! I have told them before, if I don’t pay by the 8th of the month, then call me but they start calling on the morning of the 2nd of the month when my bill is due on the first. I’m a frontline worker, not trying to get praise, after working 12-16 hours days, taking care of elderly parents and neighbors, a sick child and grandchild, I’m exhausted and the store is closed by the time I get off anyway. I know I have to pay my bill, I’m not denying that, all I’m asking is to just show some compassion for your customers! Especially during this pandemic we’re dealing with!

No problems for over a year. Never missed a payment. Saw one of the employees at grocery store and they told me managers had been fired over mishandling accounts. Now, a few weeks later someone comes knocking on my door from Aaron's saying I am 2 months behind. Going to call corporate office Monday.

My name is Laura and I have never missed a payment. I was told over a month ago I only had 50 dollars left to pay and my account would be paided off! Since then they have takings 2 payments of 45 dollar! I am very upset. I highly recommended no one buy anything from these shady people. They are rude and now I have to go to my bank and get a new card so they will stop stealing money from me. This makes me sick to think they are just going to keep taking money from my account that is already paided off.

I have rented from this place for over 20 years. NEVER have I been more upset as we are in a pandemic and I am out of work. These heartless creatures are calling me every 5 mins for a payment of 143 that I dont have. WHERE IS THE COMPASSION?

Needed a new mower in a pinch and credit wasn't high enough to cover the cost of a new one. Was able to apply here and get a brand new one delivered to be within a couple days. After 6 months I had an issue with the mower and they sent someone out the next day to my house and he fixed it. I just paid it off yesterday and couldn't be happier. The customer service was great and I would recommend it to anyone. Yes, payments may be high and you'll end up paying way more, but it's to be expected. Appreciate it!

I leased a laptop with Aaron’s almost a year ago. I paid the additional insurance coverage monthly and always on time. As of 3/20/2020 I became unemployed due to Covid-19. I informed Aaron’s I would like to file a claim. I submitted all documents they requested they argued I needed additional info. And argued I was an essential employee. I sent them an email requesting to claim the insurance to cover the payments for the laptop and they have not responded or even filed the claim. They charged my account when I pleaded To at least give me and extension. They ignored my request and charged my account. Please help. Aaron’s rental in North Bergen, NJ

I have had several accounts with Aaron's for years. I have always paid on time, extra payments at times, and paid many items off. I currently have several accounts there. On the paperwork it states "total amount of you will have paid for item after all payments are made" and the final amount you will have paid. Well recently I had an item that was owed approx Five Hundred Eighty Seven Dollars. I paid on March 3rd over 400.00 on this item alone to bring my balance down to under 200.00. The next day it was showing my balance of $314.00. THE BALANCE WENT UP CONSIDERABLY. How does a balance go up if you pay off early or try to reach that "total amount you would have paid for item once all payments are made".

I have had the worst experience with Aaron's they have debited my account twice without my permission or they need to. My second time experiencing this they refuse to refund my money. I have been trying to get my money's back for a week. They have done nothing but give me the run around about my money. I have tried to speak with a manager but they have lied about him being available. Anyone wanting to rent from Aaron's don't do it.

Specifically inspired by the store in Kerrville, Texas. Just don’t do it. Aaron’s contracts in my opinion are predatory. They only serve Aaron’s. I don’t know what’s better - send your money to Nigeria because you won the lottery or sign your life away with one of these contracts. I would never deal with Aaron’s again and will encourage anyone for the rest of my life to never deal with this corporation as they operate today. They need new leadership.

I have been a customer with Aaron’s in Hagerstown MD for a little over a year. I got 2 televisions and a PlayStation all paid off. My husband and I ended up getting furniture from them also. Around Christmas my husband lost his job and I was supporting us, barely, by myself then the 2nd week of this year I ended up getting terminated from my position. I provided the necessary papers for the lease freeze but it wasn’t communicated with the store and now their constantly calling my landlord that I’m not even renting off of now and haven’t done so for about 5 years.

On the 20th of February 2020 I owe one more payment on tv, but it broke a couple of months ago like December and they picked it up brought me a loner and I get my old TV and it's still broken. I tell them they are not getting my last payment until they fix this situation and they say they can't do anything until I make a payment. Yes they have been working with me and I'm so grateful they did but now all I want is my TV fixed and they will get the last payment... Now I know that I have had some very hard times and they have been there and I appreciate it very much but the situation still stands that the tv is broken and if I pay the last payment I'm scared they won't fix my tv right and I'm stuck with a tv I can't use. So please be very mindful on these type of issues.

I'm leasing to own a washer dryer and Woodhaven Dark gray sectional from Aaron's. Almost paid off $125 bi weekly for 2yrs and I have been trying to replace my Sectional for a few months now. They were suppose to send a new one. First excuse is it came to their store damaged. Never called me. I had to call and check. Second time after rearranging my whole house for delivery, they never showed up saying the couch wasnt on their truck. Again no call. I had to find out last minute. Manager at Charlotte Pike Nashville office has not been helpful and Mike hasnt been nice. Leslie is the only Representative that has been nice but she said it's out of her hands now. So I contacted corporate 2/10/20. Still waiting on a call back to resolve my issue. Please be mindful when renting from here. Thank you.

Current issue/Whirlpool Front load washer. I just paid washer off December 2019 and now it won't drain. Store says since it got paid off in December they won't do anything. This is the 2nd washer I've bought and got it paid for only for it to stop working shortly thereafter. Note I bought a refrigerator from the same Aarons store, got it paid off and guess what? It went out. I guess really I'm just paying fees to use it during rental contract only.

Where shall I begin? I decided to order a washer and dryer from this establishment but was encountered with extremely foul-mannered employees. I had come upon the $1 down payment advertisement and was intrigued. I was also pleased with making monthly payments required from them and accepted the amount that they displayed to me. I found no problems in the intro agreement when I should have been cautious because it was too good to be true.

My experience at Aaron's in Odessa Tx on Grandview ave is a sad one. My husband and I came upon hard times and I needed an extensions. We have been paying on our tv for over a year now. Always make ON TIME payments. So it is not like we are always late. When I talked to the girl the day after my payment was due I explained to her that I needed till the 23rd to pay my bill. She said that was fine and needed a credit card on file to extend the payment "with no late fee" so I gave her one. But went in 930 am to pay my payment so they wouldnt charge the card. Did everything right. I paid payment and went outside. Looked at my receipt and it was on a name that wasnt even mine. Good thing I saw it or who knows what of happened.

Went to Aarons to rent a living room set table's lamps and tv. On say 21st Dec so I asked them could it be delivered by New Years so Juan the store "manager" told me on the 30th but my benefits came on the 31st. Store manager he would deliver between 9am to 200pm. I received my delivery. Didn't come until 745 at night. Now the story begins. Coming into my home they broke my reclining chair. Arm the tables were scratched up, no lamps, stain on furniture. Never heard nothing about my TV.

I went online and ordered the things I wanted to rent. It took me 3 hours and they approved me and took the money off my card and gave me a delivery date, then the next day they called me and canceled my order and gave no specific reason and told me to contact the store and I did this and left my phone number. They never returned my call and I called 5 times. Completely rude and disrespectful to a return customer.

I started my contract 8 months, in December around Christmas I was late making a payment. Aaron's called my job so many time that I was fired. My job stated the Aaron's phone calls cause front desk workers not able to anwser phone for patients. Cause staff to look at me different, cause gossip around the office. And staff unable to trust me around money and payments.

Ron runs the Aaron's on Bailey and rounds in Buffalo, NY. He is rude disrespectful and a liar. They changed the pricing of my moms merchandise and overdrafted my acct telling me her bal has changed even though Ive been paying for months out of my account. The representative basically said, "O well thats the new price." They didnt set the bed up correctly to the point that it broke down. Why my 1 year was in the bed. The delivery and setup men were very nasty and disrespectful when reported that the bed fell apart saying it was our fault etc.. My recommendation is for everyone one in that store be fired especially Ron.

I bought an Samsung washer and dryer from Aaron's in Fairview Heights. Been calling them since I been renting the washer and telling them that it need fix and it shake real bad. They never came. Put kept making excuses, finally came out before the last payment and look at it and they told me they not gone lie. They dont know when they're be back out. I have paid off an refrigerator, two laptops, and washer and dryer I bought for my mom in the wheelchair. I feel like aaron's wronged me and scammed me by not fixing my washer. I had to basically fix my dryer by myself 'cause it took them forever to even call someone. My washer still not fix. Even my laptop I bought from them was going on out. Was making loud noises.

So I guess your idea of making contact with a man is go to his house when he isn’t home and have male employee pound on windows and the side of my house and stare in my windows at my wife and toddler at home alone. You will never get any more business from me. I’ve paid over 2500 dollars on a washer dryer set. So far this was uncalled for. If I had just got this from you you would have found it waiting next time in a pile out front.

After buying a living room set and washer and dryer plus 2 tvs I been buying a bedroom e. I have it half way paid for. I had a car accident and I out of work for 12 weeks to a broken leg. I have made double payment on the bed set. The store said that they're going to come get my bedroom set after two late. I lose my 1400 I already paid and sleep on floor with broken leg. I spent hundreds of dollars. Here always have paid off my stuff and this is how I was treated like when I was down already.

Furniture is satisfactory and service was excellent. Why I will never recommend or deal with this company and the constant phone calls? Beginning on the first day your bill is due until it is paid. Also the fact that after the 10th day they physically send someone to your residence. I have never dealt with anything so harassing or unprofessional in my life not to mention the pressure they put on their employees to make these calls. Steve P

Payment due on 15th, Shawn calls morning of 16th. I tell him I don't get paid till following Saturday, and he goes off on me that that will cause problems because it's a week late. I explain that's the best I can do. Tell him I guess I will find a bedroom set and return his. I finally listen to enough mouth and hang up on him. Took money from mortgage payment and paid them that day. Have bought numerous things from the store in Prescott since the day they opened and paid them all off. But I will not be going back and treated like this, or recommending anyone else to buy there.

Very Rude people with attitudes. As a loyal customer I can't see myself or my family members coming here again. The individuals at the counter were not polite at all. Not sure if it was due to my skin color as when other individuals walked in their attitudes were definitely different. Worst experience ever! That's why I pay online majority of the time.

Our experience was from the Aaron’s in the Jackson Georgia area. When they delivered our TV for the first time, they never checked it, just dropped it off and left. They gave us a TV with a busted screen. When we called and they tried to blame it on us, even though we only had it for 5 minutes. After arguing with them and the situation getting fixed, we had to wait for them to pick the broken one up and give us a new one. Well months later down the road, we are have gotten behind on one monthly payment and they didn’t want to work with us either.

I have been renting with Aaron’s for almost 2 years now. I have never had an issue or problem, and they’ve always been helpful for me. This past August, I had to send back my washer for service repairs. They temporarily replaced my washer with their loaner, which was the same brand but much older, and much more used, (regardless of this, I’m glad they gave me a temporary washer). I was told it would be about 2-4 weeks, but they would call me when it was ready. After about 6 weeks or so, I had not received a call so I called the store myself. I spoke with the store manager who said it was done and in store and they would deliver it the following day. No one ever showed.

I've been renting from Aaron's off and on for 2 years. Initially I was told that any money I've paid into Aaron's rolls over into all Aaron's locations if I needed to return furniture to move. This was NOT true, according to the Aaron's in Lubbock Texas that is at a "per store discretion" so I should have just kept my furniture set. So my money is just gone on that.

So i decided to rent from Aaron's 1st time ever in June of this yr. Well one person called me. Said I wasn't approved for the bedroom then 2 weeks later the manager of Greer SC Aaron's called me and said I was approved and when they would bring it out. So they bought it out. Couple months after my mom got sick had to go to GA and be by her side so I wasn't working. Week later my mom passed. I called and told them this. Kept in contact with them.

I have been an Aaron's customer for 3 years. Now I am on my 2nd lease or rent to own, and the first time was absolutely great. The service was great and all the people involved. However this time around hasn't been good at all and I am regretting walking in the front door. The guy behind the desk was ignorant from the beginning with me and I still went through with my lease anyways. I am a year into it and I have made all of my payments and my last one is where my issue lies. I was in the bank when the teller is going over what payments were taking out and she said one of them was my Aaron's payment and it was the 27th they took it out "when my payment isn't due until the first." It was also for around $15 more than my bill should have been.

So, on the 29th of September, I picked out a love seat and chair to lease for my apartment. I paid my $5.00 fee for the lease application and the agreement was for a delivery date of the 15th of October. This seemed a little bit of a long time to wait, but I decided that I could deal with that. This was the last form of communication I had with Aaron's until today, the 22nd of October. I simply told the individual on the phone that I was not interested in the lease, and that I have gone another direction. Simply put, if you plan on doing business with Aaron's, be prepared to be forgotten about until they are ready.

We rented a washer & dryer from the Richmond, KY location almost 3 months ago. When we signed up, there was a $1 down deal going on. I signed up with a prepaid debit card. They brought the furniture out, we signed the agreement, & they gave us a copy of it. I called & made the first payment with a different debit card (my bank card) for 2 weeks & specifically asked if it would save our card information because I wanted to leave the other card on the account & they said NO. Our phones got shut off for a while, & my husband was in between jobs, which resulted in the payment being late the next time. I think we were two weeks late. We were going to have them come back & get it, but before we had a chance to, they illegally took money off of my debit card. The payment every two weeks was $40. They took OVER $100 in two separate payments.

Very unprofessional and they don't know the proper protocol on how to address the customers needs in a courteous manner. They harassed me, primarily followed and stalked me like they are private investigators. Made unreasonable comments, showed lack of respect at my home and involved me kids into their madness. I called to speak with manager and wasn't of no help whatsoever. Just made matters worst instead moving forward with a solution for customers. Not these guys they act like they're hitmen. It's no wonder they closed their other location. Worst experience ever. To make matters worse I contact corporate of Aaron's and they give me the run around like they can't do anything about the regional manager ignoring me or the staff are not given me complaint. I so disgusted with your service Aaron's rental. At this point your review is lousy. I don't recommend your service. Horrible. I will follow up with the BBB as well.

I've been a good customer for over 12 years. I've paid off every item and have lived in the same place for 9 years. I always have dealt with the local store and had great service. I ordered online for the first time and it took a week to approve me, another week to process my order, and another week + to ship my item! I will never order online from Aaron's again! The worst customer service I have ever received, besides Frontier Communications! Go Amazon!

I'm just here to give y'all a heads up. Aaron's is not the place to rent anything from. I have had the worst experience from making a online order. 1st my application was approved after I kept calling them then it was denied. The customer service is horrible. I spoke with managers and sales reps and everyone was rude and didn't offer any help to fix my problem. If I could've gave them 0 stars I would've.

Store #c1673 was amazing to work with. Terry was able to provide amazing guidance on how the lease works and when the product will arrive. They are very patient and would love to help the next person!

Updated on I have been a loyal customer to Aarons for well over 10 years having purchased MULTIPLE items from them but these last 8 months has been a complete nightmare to the point I am returning my most recent purchase and taking my business elsewhere. Long story short no one documents anything, their word means nothing. Last year I needed a 5 day extension, this never being a problem before if need be I assumed it wouldn't be again the STORE MANAGER was not only rude and hateful but he hung up on me. I called the district and regional managers and after these conversations ended up with me telling them to pick up their product they conveniently was able to work with me?!?!

I have used Aaron's for almost 12 years and have also and two of my sons use them also. I am not please with my last purchase. I bought a couch, chaise, end tables and coffee table. I have had it for about a year. The day they delivered it they set my furniture on the dirty ground outside and I told them pacifically not to put it on the railing on my porch due to it not being sturdy and being dirty, what did they do dropped it on the railing. To beat it all the two people that brought it out couldn't get it in my house so my oldest son just happened to be here. There are only 3 adults that live in this house plus for dogs. My one arm is was coming away from the couch so we called the store to get them to get it fixed, so a gentleman came out and took some pictures of it. They never called us back to let us know what the outcome was.

Tiffany, Tom, Tim and Derreck are all AMAZING! I cannot possibly RAVE enough about them! The customer service is EXCELLENT! They are there for you every step of the way! They are so professional and helpful! My furniture is so beautiful!! Thank you so much!!

I've been renting from this store for many years. Love it. Want to thank Jodi for being so awesome. She helped me with a merchandise problem. Keep up the good work and I would recommend this store to everyone.

Our old washer and dryer both stopped working. We went to Aaron's in Inverness, Florida. We got a new washer and dryer. The people who work there are great. Very nice and professional. We have never had a problem with them over anything! We have 1 more payment and they will be paid off. We will definitely go there again when we need anything.

I have never seen such rude people in the Beckley WV store. I have just paid off a complete living room suite and will never ever deal with them again. I have told everyone that I know that if they are smart they will either wait until they save for something they need or to try to buy used. Trust me people. You do not want to deal with them at all. Nancy ** Oak Hill WV.

I have been with Aaron's for 4 years. Renting to own 65 in TV. Have 4 months left to pay on it and started flashing on the screen. Called Aaron's and they picked up TV and have had it for a month now. The repair person said he did not want to fix it. Something about pixels? They offered to give it back to me and take 3 months off my payments? Why do I want to pay over $3280 for a broken TV? Then she offered to do a straight trade on TV. They lent us a SHARP TV with horrible sound. Um no. This is not tv I purchased? Then she said she could find me a used TV that is 22 months old or older? Hello I did not purchase a TV to get a used TV that might or not might go out on us after $3280 that we already paid for a TV so far?

We have gotten our bedroom set and TV and entertainment center and paid everything off on time. We went and got an XBOX and from day one had issues. One person said we didn't get the insurance even the insurance was taken out of our account. Then instead of them doing the 2 monthly payments they started taking out the whole month payment. Called and complained, they said how it was set up, except we have the paperwork showing differently. They are always very rude when speaking with them. Now my husband has been very sick and in and out of hospital. I advised going to bring back but wasn't able to the weekend I said so they started calling family and giving them all types of information. Will never use Aaron's again and as I stated we have bought quite a bit from them.

I purchased a bedroom set from Aaron's. I was told it was $1600 of course some change in that. So I decided to do payments, to help with my score. Once they delivered it I noticed flaws on flaws, each piece except the mattresses and rails. When I told the guys he said it was final once delivered. So after I paid it off, or thought I paid it off, I called to see what was left of my balance. That's when they said it's $3700. I was never told that, I wouldn't have bought it because it's not a complete set. So now I'm stuck. Never again.

I have rented from Aaron's for many years, bought many things and always paid on time. Recently I got a brand new living room suite and two days after having it was bit while laying on it and jumped up and discovered a bug running towards the back of the couch. I killed it and put it in a container and found out it was a bed bug. Aaron's came out, looked and took furniture immediately and I went through so much at laundromat chemicals and just fear to lay down. I also have documented proof from pest control where I had them look at my home after they left with the furniture and they stated I had no signs of infestations at all which says exactly what I thought the furniture and had it not been when Aaron's came and looked after I called them they wouldn't have immediately took it out of my home.

Disrespectful and unprofessional attitude of the store I am going through. They lie and forget to add stuff to the system and then call me with an attitude and insult me. I am 7 days late on my payment and they are treating me like I am months behind. I called them on the date my payment was due and said I couldn't pay until the 30th and they were like ok. Like they are calling me ordering me to pay and that they received no such request and the manager is being very disrespectful about insulting me and calling me a liar. I have been with them for years, Paid off several items. One item I am 7 days behind on and I am treated like I am stealing from them.

Hi my name is Rick. On 8/1/19 I started a online order to Aaron's. I put in all information requested and I was waiting to get approval from a couple of friends to use as use as my references because I don't put anybody down as a reference unless they say it is ok. As I am waiting to get a response from my friends, I get a email from someone named Akinola ** from Aaron's customer service asking if there was anything he could do to help me with completing my online order. I emailed back that I was waiting to hear from a couple of friends to make sure it was ok to use them as a reference before I submit my order. When I got the ok from my friends, I sent him a email that I was finished with my order, no response. So I am waiting and no response from no one on what I need to do next. I then tried to chat, but they were closed and I submitted all my information requested after sending emails asking if they had received my online order.

I have done business with Aaron's for many many years with different items, but I can tell you this will be the LAST time I will ever do business with them again!!!! Cindy is very kind and helpful when I have been a little behind and she has worked with me. For 2.5-3 months now I have asked to have my card removed from their system, because they were taking out different amounts. I told two people at Aaron's, "Do NOT charge my card again, remove it from the system, and I would make my payments online...."

My name is Erica. I purchased a washer/dryer set on a 24 month contract from Aaron's store in Pensacola, FL back in mid 2017. Became ill, went on FMLA and had to use my club insurance. This process has been a rip off to me and very unfair every since I have used it. I've made about 18 payment, the rep emailed me and stated $1,000 was paid on my account which should have covered about 7 months of payments. As of today the store manager Steve states that I still have 6 months left on my account. I disagree and want to warn potential customers that the club membership is not worth what they say it is.

I leased a refrigerator along February of this year and had it set for auto payment every two weeks keeping my next pay date in mind. First payment they pulled on the middle of the pay period, called and got it corrected and was told it was resolved. The next payment SAME ISSUE. Corrected it, then the next was the exact same. They did nothing at all to fix it. FINALLY got it on track and it must have going to smooth for them because suddenly my phones getting blown up about owing a bill. They said they ran my card and it was declined. I show when they ran the card as 12:45AM... my check isn't in my account until well into the morning usually 3:00am. This has never been an issue before but suddenly it is, now I owe a late fee. Coincidence? Not at all. How would he have the balls to say "well if you had it that day, it should have been in when we tried to pull it again" like no we don't all scam people enough to be flush with cash.

Aarons came and got my refrigerator to be fixed. They had it over a month, When I got my refrigerator back it looked as if someone very nasty had been using it. It had brown rings as if someone had a cup and it spilled and they and didn't wipe it up. It also had brown stains throughout the glass shelves. The end of May shelves wasn't white anymore. The freezer glass shelf had brown stuff stuck on it in the back where the vents is. It look like black stuff is in that. Not only that the second shelf on the side in the freezer the crossbar has a dent in it.

I started buying from Aaron over 8 years ago. Pay attention to their small print. We got caught in a 90 day same as cash contract. Missed the deadline on the cash purchase. Finding out that they no longer report to the credit bureaus. Which is why we bought from them in first place. We made all payments on time. And when the contract was paid in full, I asked to receive a paid in full receipt. Customer service said that they don't mail out receipts either. That we would have to come to the store to get it. This is ludicrous. They sure can charge high interest for their merchandise, but can't afford the stamp. Never again!

Well first really enjoyed doing business with Aaron's in Goldsboro. Paid off a 800 washer. Second item was a riding lawn mower. Got behind on one payment never been late before. Called told them what day I would pay. They still came to my home the same day I made a payment. Charged me a home visit. Then wouldn't work with me to 5 days to make other payment. They can have their lawn mower and anything else they have. DONE!!!!

I’ve been renting from Aaron for a year now and I have been late with my payment but they get the payment. Every month I get the same threats they going to come pick up the stuff. The manager at first was like, “We will keep it up to 120 days and you can pay and we will return it.” I’m like why take it back when you can wait, get payment and be done but now it’s, “We don’t hold it if you’re late on a payment.” I’ve called corporate Customer service. He won't return the call and that’s Aaron’s problem - customer service.

I have rented and paid for several items with Aaron over the last few years. For the last three months they have taken money from my debit card on various random days. I have called several times and asked for to put my money back and remove my card and I will call my payment in but still to this very day my account has been debited again. Wtf? Now I am up at 5 in the morning because I just got an alert that Aaron took 117.00 out of my account without my authorization again. I have to pay other bills and do not need any overdraft fee because some idiot can do their job. I will find a corporate number today to complain about this. I am also returning the merchandise and will never do business again.

Furniture. I had to get three sets and the third time was the last. Just made very cheap and falling apart. I wanted my money back or to get something for the money I paid and they said no. I don't want anything new from this place. It would be ready for the garbage by the time it was paid off. This is a store in Saskatoon, SK Aaron's on 22nd. Not a very good store to deal with.

I got a Samsung washer and dryer from Aaron's. Been paying on it for about a year now. I get a call today telling me my payment is 4 days late after they claimed to had given me a courtesy call before my due date. Which I did not receive. Then the attitude starts which made me give an attitude right back. Long story short, they sent someone to my home to take the washer and dryer because I had an attitude on the phone. Then I made the payment and was told they will bring it back at their convenience. Never again will I ever go to Aaron's for anything knowing they have such terrible customer service

I was buying a bed and washer and dryer. My payment was suppose to be the 2nd Saturday of the month. They told me as long as I came in and paid they wouldn't use my debit card. The 2nd Friday I got a card alert on my phone from Aaron's. I was blindsided, OK no big deal. The next month they tried to take it two weeks early but I have already cancelled my card. I'll never do business with Aaron's again.

We've been buying items from Aaron's since 2013, bedroom set and 2 couches. All paid off. We got it from the Tempe branch and they were amazing. I'd give them 5 stars. When we were short with our finances they were understanding and that's why we were a repeat customer with them. We moved to Phoenix and got washer and dryer from the Glendale branch November of 2017. I was late in paying in October of 2018 because I had a miscarriage and loss of blood so obviously I had to take time off work. My due date is every 15th, come October 22nd they sent a truck in front of our house. I went out and told them my situation and the manager wanted me to come to the store. I was still feeling weak and told about it but he said I really need to come to the store.

From the moment I walked in; Mr. ** was courtesy his main goal. To give me all information on items. I am a returned customer. Throughout the years have purchased several items from this location on Military Dr. Looking forward to purchasing more as I pay my bed/mattress in full. The delivery men were excellent. Neat, friendly... and fast at their job. Thank you Aaron's for your business and your awesome employees. Good Blessings.

I order a fridge online. Waiting for a phone call to schedule a delivery day and time. It got to the point that I had to call the store and schedule a delivery day. To boot I found out that the product I order was sitting the the store for a couple days. The manager asked a few verification questions no big deal. When I asked why I to verify a phone that wasn't even on the agreement I got laughed at, order cancelled and hung up on. If I worked for corporate and I got word of this treatment from a store towards the customer all employees would be finding a new job. Why would they be finding a new job because I would be shutting down the store. NO, NO customer should getting this treatment. But then again I've noticed by reading the reviews that it's a nationwide problem with Aaron's stores treating customer so horribly. Extremely disappointed with the customer service on all levels. My next step is contacting the Attorney General's Office in Atlanta Georgia.

I got a TV and had to move to an area that Aarons was not in delivery area so when I moved they never delivered my TV and when I moved back to Florida they told me I can't get credit for the TV and they would not put the payment on our refrigerator we got from them. I only owed one month on the TV and they say that they will add our old payments. What's up with that?

So over the years I've purchased and paid off about 17 accounts with Aaron's. I loved the opportunity to pay for things as I went along and not have to fork out a large amount of money. I've always been a supporter of Aaron's until today. I now have someone calling me threatening me with criminal prosecution over what is supposedly "late fees". This place "TCA services" gave me a case number and the phone number to Aaron's retention department. Although Aaron's has nothing on file for me, this company states that Aaron's sent them the file, charged off the balance and that's why they are unable to locate anything by the case number, social security number, or my name. I'm disappointed after all the money I've spent... and almost 11 years later, this is what comes of it.

Normally I wouldn’t say anything but we have had THE WORST service from Aaron’s furniture. We went last Monday and signed up for a brand new washer & dryer, they brought them Thursday and the dryer didn’t work. They took them back and said they’d bring ANOTHER brand new set, we had to wait until TODAY for them to bring them and again plug the dryer in and boom fried it from them not wiring it right.

BEWARE!!!! Aaron's 24875 Alessandro Blvd Ste 3 - Moreno Valley CA. Horrible customer service, and poor professionalism.. I originally ordered a Dining Table and Living Room Couch. They had NO Problem taking my money, even though they needed to order it. I waited a whole Week, then I receive a phone call from a female assistant a week later who stated, "The Table Came In, But the Couch Didn't". I ask her if she can call other stores if they had a new couch, a few minutes later she called me and said, "You're in Luck, I Found You a couch, We had one in the store, I just didn't see it".. Lies Lies Lies! She was trying to pass off the store display couch as a new couch, and never told us.. When the guys came to deliver the Table and Couch, they said they couldn't deliver the couch because it didn't fit, only the table.. When I asked:

My great grandmother, and I have been renting from the store for a few years now. Currently we are renting a fridge, and a laptop from them. We had to pay for surgery on one of our dogs recently. My great grandmother is on workman's comp, and I just lost my job. They have been notified of this, and yet call nearly seven times a day every day of the week. My great grandmother told them that as of right now she can possibly do $70 to try to stave them off, yet they refuse. Then they say we are four months behind, and say we owe them over $400, and are trying to get us to take in the laptop until we can pay it. Which will be difficult if we do for like we told them she is on workman's comp, and I no longer have a job. If we take the laptop in, and they demand for the password to the laptop I will see legal action for all of my information is on there, and if they get into it my identity could possibly be stolen.

March 2017 I picked a TV in the rent to own at Aaron Bros. For 2 years I was my payments were paid through my bank. I was never late. I made my last payment March 2019. In June my TV began experiencing technical problems i.e. would not connect to the internet. Turning off when I used the volume button or changed channels. I called Aaron Bros. and was told my TV was over the 60 day warranty but they would come out and have a look. I spent all day waiting and they never came. I am so devastated by the experience. This was not my first time using Aaron Bros. but is my last. I now have paid for an 800.00 dollar lemon. Thanks very much.

Hi Carlos, We are glad to hear that this has been resolved and we appreciate you giving us the opportunity to resolve it. ----Chelle

When entering into a contract or lease, the seller and the buyer must agree to certain terms at signing. If either party does not satisfy their agreement the other party has legal recourse. My local store is closing. The closest stores near me are almost 100 miles away. At the time of signing and every payment since I go to the store and pay cash. I get a call today 6/12/2019 that I have to pay online, money order or travel to another store to pay. This is a violation of the lease agreement. The history of my payments since I've paid off three leases in the past is cash in person.

I started renting my love seat and couch from Aaron's last year, and it was brand new, straight out the box just like I wanted it because I intended to keep it. Since I get disability they decided that they would charge my card on the 3rd of each month instead of the first of the month. This company was doing so good by sticking to their word and only hitting my card once a month. I have a problem with connecting my check card to these companies because they have a tendency to hit a person's card at any given time no matter what the agreement may be. And in doing the payment on the 3rd of each month was so much easier and accommodating for me.

Let me start by saying I've been a customer for 10+ years and have paid off several accounts totaling thousands of dollars. Little over a year ago I went to get a computer+monitor from them and the store I normally go to didn't have the item I was looking for so they found my item at a another location. So I traveled to this other location and picked it up and my 12 month agreement was typed up on the spot at this other store and I signed it and took my computer home. The agreement was to be sent to my local store where I normally pay my payments.

I needed a new bedroom suite! I have already purchased a living room suite and a bedroom suite through Aarons, paid them off and wanted to get myself a new bedroom suite since I have my daughter mine. Last week I Went to Aarons, found a bedroom suite I really wanted and paid $270 down and I plan to pay the account off in 6 months, same as cash. The Lady set up delivery for the morning of May 24 which is a Friday. Which also happens to be my daughters 6th birthday.

Where do I begin. We are renting from the Aaron's in Newport, NC. We have been for over a year. Right after hurricane Florence, the golf course I had been working at closed down. I since found other work, but it was for less than I was making. Anyway, this put a strain on finances. Aaron's was notified of this. Since this time, we get phone call a minimum of six times a day. Now the visits to our residence starts. And this is the part that really ticked me off.

Recently over a 5 month period, Aaron's made at least 3 attempts to charge my debit card unauthorized. Fortunately, I keep my debit card locked. When I called Aaron's about the unauthorized transactions, I was told my debit card was accidentally put on file for auto payments. If that were true, wouldn't the unauthorized transactions have been consistent and every 2 weeks based on payment due dates instead of random and inconsistent? When I asked for Aaron's corporate phone number to file a complaint, the manager told me he didn't know what it was. I told him I would hold while he looked up the phone number. He said he was busy with a customer and hung up on me. What the heck is really going on at Aaron's! People! Don't trust these crooks and liars!

Updated on 05/30/2019: I have wrote to myexperience@aarons.com however I never get a response. I have sent two e-mail and even called the 1-800 number with no luck in getting anyone to help. It has been 3 days since my e-mail and still nothing happening. I have even tried the corporate number to talk to someone about the issue I have been having. I have left messages and never heard back from anyone. I would stay away from this company. When you place an order they cancel your order cause the manager don't want to do business. I have tried to get to speak to someone in corporate or upper management. I get no response, stay away from this company. I guess I'm going to have to shop around and find someone has what I need. Thanks.

I rented a few items back in February from Aaron’s. Called in once to do a payment plan to split up my payments due to personal issues which wasn’t a issue. I had a brief conversation with the store manager while he was taking my payment and had mentioned that I was at work which was something I didn’t have when I originally signed up for my contracts. He asked me questions about my job and as a general conversation I told him. I was 1 day late on making a payment and next thing I know they're at my door. I was not home at the time so they went to my place of employment and harassed the people working in the store telling them on camera that they were going to go to every establishment until they found me.

I went into the Mississauga store to purchase a laptop. They sold me one that is perfect... but the one that was on display is the one they're giving me because... A PIECE BROKE OFF (because of the way they secured it). The sales person and I were trying to put it in different positions ('cause it says you can) and it broke. 2 days go by no one says anything or calls. And now I have to take the broken one. No discount. Not sure if I want this. Didn't break it on purpose and how do I know it wasn't almost ready to break off, why should I be penalized. And this is my first purchase. Don't think I'll be doing business with them anymore after this is paid off. And if I hadn't ve called, what would be happening? They just wait until after the holiday and then call me. So not happy with this purchase. So now they are finally doing references calls and may get to take it home today. THE BROKEN ONE. :(

Updated on 06/26/2019: Last month I did a complaint about the payment of my recliners and the lease of my recliners. I have not receive any messages from any regional manager, which that is the person I would like to talk about my situation with Aaron's. I would like a call or phone number so I talk regional manager.

I am beyond disappointed with this location (Auburn, WA) and how their professionalism and integrity has gone downhill recently. I paid off an account with them in March. I had no issues at that time and was happy with the items I purchased, so I decided to go back to them for a new living room set. I placed my order online and a few days later they called to set up delivery. So far so good. They showed up on the day of delivery. I was immediately a bit annoyed because they informed me they forget to grab the couch legs and would have to come back later. This was a bit of an inconvenience as I had somewhere to be. As they are bringing in my couches, I am noticing they do not look new. I go to inspect the loveseat and notice 3 dark stains, (almost like grease or maybe a burn) on the loveseat. Inside the largest black stain is a hole that looks like a cigarette burn. I immediately show the delivery guys and they call the store.

This is my first time using Aaron's or any place like it but after a breakup with a live in partner I wanted to start all over again so I trashed all of my old furniture that reminded me of them. I was referred to Aaron's by a co-worker and decided to try it. I ordered furniture from them online and so began my problems. Generally I won't do business with a company at the first sight of unprofessionalism but I continued. After the order was placed I was told I'd get a call from my local store in about a week when my furniture came in.

I have been a customer for 10-12 years! Have paid off 10 accounts and never have I returned an item! Just recently we got behind due to unforeseen circumstances. We received a letter in the mail stating that if we brought the letter into our store that they would be willing to work with us so that we could keep our items! The manager of the store didn’t care what the letter said and told us we either pay or bring the items back! Oh and the harassment that comes from the employees when you miss a payment is crazy! They come to your house every day, sometimes twice a day on top of the phone calls! You have lost a long time loyal customer!

Hi, I've been a faithful consumer of Aarons in Jackson, MS since I was relocated due to hurricane Katrina in or around 2007. I have a tv that is close to being closed out. My husband takes care of the payments and some payments have been late but always paid. He has fallen on hard times due to Nissan laying off and him having to have surgery 3 different times. He has explained our circumstances to them and they have no compassion. They also could care less how long I've been with them or the amount of money we have already paid into this account. You would think they would take all of this into consideration, show some compassion & allow us some time to pay it. It sad. I will never buy another thing from them again. This is one long time customer lost.

Had a horrible experience at Aaron’s location 867 Grafton St In Worcester Massachusetts 01604. They refused to take the bedroom set because “I missed a payment” (When I sign up online the first month was free.). My payments are due every 15th and I pay on time every 1st of the month. They are extremely rude and refuse to take the bedroom set (that I no longer want) until they get a payment. And that’s not right. I want them to take the bedroom set so I can go with Rent-A-Center furniture store. And that month that was free. They brought the bedroom set at the end of the month In 3 trips because they kept forgetting stuff.

Got a lawn mower and paid the first month and came home it doesn’t work. Called the Kendallville IN store where we got it from. And we asked for a refund. Mind you this is the day after. Said NO Refund. We have paid off numerous things through them. I'm PISSED… And it will take them a couple weeks just to fix it. THEY'RE A JOKE. PERIOD. NO MORE. I WILL MAKE SURE EVERYONE KNOWS. The workers there are mean and nasty to customers. I WANT A REFUND. PERIOD!! Or I will have my attorney deal with you. I'm sick of being treated like **. This all started in the last year. We have paid off so many things. This is not the way to treat good customers.. (Used to be.) NO MORE. I will take my business to Rent-A-Center or elsewhere and make sure everyone else does too.

Tuesday (April 30, 2019) I came into Aaron’s located at 3514 Capital Blvd STE 101 Raleigh, NC 27604. I was searching for a laptop for my upcoming semester for school. A man, who I believe is the manager provided me assistance with filling out the application and taking my payment. He then informed me that they would be contacting my references per my application and that if everything checked out I would be picking up the computer on Wednesday (May 1, 2019). It is now Saturday morning (May 4, 2019) and no representative has reached out to any of my references. Per the paragraph above you can come to the conclusion that I am not in possession of the laptop but Aaron’s is in possession of money that they so eagerly took. Classes start (Monday May 6, 2019). If I had been informed that it would take this long I would’ve taken my business elsewhere.

I have dealt with Aaron's for years in Weatherford, OK. I paid off my TV and washer. Always thought they were helpful. Now.... I think different of this store! My TV had a glitch so I call Aaron's and told them I know that I paided off my TV. They told me that I had a 60 day warranty but, it was 3 months after I paid it. They offered club member ins. I had to pay that before they would come and get your TV. So I do they basically keep my TV for a month. Never offered a loner. Nothing!

I got a living room set from Arron’s about 2 years ago! I always kept up with my payments until recently when towards the end of my lease my financial situation changed. Even when I explained that things have gotten tight for me financially and that I may be late but I ALWAYS pay, they call me 5-6 times a day, they call my job, they call my mother, my sister, I have even had someone knock on my door at almost 9oclock at night! When I answered the door the gentleman was rude, and said I don’t answer his calls so he has to start coming by! It’s rude! I have explained to them, I cannot answer the phone at work. They still call!

Aaron's took a payment from me and I should be done with the agreement. I also have a couch that is defective. All I hear is the manager will call back and no response. This is my second complaint to the BBB on them. Aaron's is a rip off. It is easier to save your money and pay cash at a REAL furniture store than deal with these thieves!!

I have been a faithful customer of Aaron's for over 15 years. I have never authorized them to auto debit my card. They took it upon themselves to debit two payments and lied...stating that when I made a payment in February, auto pay was set up. The mistake about this issue is that the account was not in my name. This was my daughter's account...so tell me what right do they have going into my account...removing my funds. The last two payments, and guess they figured that they could take this matter upon themselves. This is fraud. Stay clear of Aaron's in Bridgeport Connecticut.. There is no telling who else they done this to and got away with it.. Shame on them.

I've been renting furniture since November or December and noticed small red bugs. Just one killed it. Thought nothing of it. Assumed from the window sill. Moved bed to different wall and have been seeing them everywhere!!! They are infested in the headboard I bought and I am at the point I just want it gone! I've tried treating myself and don't know what to do next about it. I've never even experienced bedbugs before but the only place they come from and I've seen them is on the headboard.

It sucked. Never ever recommend doing business. Every time you make a payment your pay off goes up and you show proof with receipt and and they call you a liar. You call the district manager and send them email and no one ever gets back to you so if you do find yourself doing business keep all accurate receipts. Oh and if you're hearing impaired don’t call cause they will say you're yelling at them and hang up. My husband is hearing impaired. He called. They said, "You're yelling at me. Pay your bill," and hung up the phone. Very rude and very untrustworthy.

The day my payment is due Aaron’s has called me 3 times in one day. I’m not even behind. It’s very annoying. I also have experienced Aaron’s using my debit card without permission I actually have no idea how they got the card number. I’ve never used it there before.

Been dealing with Aaron's for several years with positive experiences until my account was transferred to another store. Started lease on new washer and dryer set and dryer stopped drying after a couple of weeks. Keep contacting store but they are only in my state a certain day each week. Have been given 2 days when they will be here and had someone stay home all day both days and they never showed or called. I either want a new dryer delivered immediately (I don't care if it's their scheduled day or not) or cancel the lease and both picked up with a refund on all that I have paid on the lease for the washer and dryer to date! This is ridiculous. I found out this morning that an Aaron's truck was seen in my area yesterday around 4:30 pm when my scheduled time was 11-5. They did not come to replace the dryer and did not call.

So I ordered my kids beds on April 3, 2019. I was told it would be 5 to 7 business days for delivery which was perfect. Should've been here on the 12th. Needless to say I've called the store multiple times and was hung up on multiple times to be informed that the delivery date was when it would arrive at the store that someone would contact me for delivery. OK I'm good with that. So the weekend... not what happened. I got a call Monday morning information me delivery wouldn't be till the 19th - over 2 weeks that I ordered it. My kids don't have a bed and now we wait... Don't think I'll be ordering from Aaron's again after this.

I have been paying on $600.00 couch for right at two years now and I got my balance for payoff yesterday and it shows I still owe $400.00. I realize there is fees and interest but this is downright ridiculous and taking advantage of!!

My ex girlfriend rented merchandise from Aaron. I guess she missed a payment or whatever, but the local store keeps coming to my house and their harassment is scaring my kids. Then they took my washing machine from by my garage. I’ve specified that the girl hasn’t lived here in months but every day they’re back being a nuisance and scaring my kids! This is from the store in Killeen, Texas Centex expressway.

Aaron’s is awful. We rent a living room set and a washer. We are a week behind. No calls from Aaron's but wake up this morning to 302 dollars debited from my account illegally. Yes. Aaron’s apparently saved my debit card information and devoted my account without permission! We have never signed anything giving them permission to do this. I will be calling my bank and having that reversed and calling management as soon as this stupid store opens. If this doesn’t get resolved and my money put back into my account there will be a major problem. What they have done is illegal and the merchandise that I was paying for will be in my front yard and someone from that store can come pick it up immediately! I am so mad and feel completely violated that someone lied and kept my card on file when I never gave permission. I will never rent from you people again and will urge others to stay away from thieves like your company!

I need to make arrangements on my account that I can pay weekly till I am all caught up. I work two jobs. And dealing with a sick child that I have to take trips to Lebanon and Boston. I want to keep the items that I have. I am at work or doctors that I can’t answer the phone. They call me at work 3 times, come to my house and call my references. When they leave a message they yell. I’m only 8 days late. I’m sorry. They won’t work with me at all.

I bought a Nintendo switch from here and I'm currently paying 100 a month. I have been paying it for over a year now and yes, I do fall behind week from time to time and I am at almost to the end of my contract thank God! Anyway, I went on medical from my employer due to my Mother being diagnosed with Cancer and I explained to them I would be a little late on the last payment. I currently owe a little over 100 to be done with them but money has been tight and they will not stop harassing me! They even came to my house like wtf?? Over 100 dollar bill you guys call me 5 times a day, come to my house, and even contact references.. I swear I'm about to not even finish paying them off and I'm selling it! If anyone would like to contact me regarding this **.

Rented a couch and love seat set and washer/dryer set. 10 months later I start seeing bed bugs on the couch and the only place they are is the couch. I contact Aaron and they send a guy out. He looks and says he’s been trained and they didn’t come from Aaron. I left it at that and continued paying. Informed my landlord and they got me an exterminator for my couch. The exterminator while inspecting said they had definitely been there for over 10 months and it came from where I got it. At Aaron's. He said there was tons of feces in the wood. Well I didn’t really pursue it anymore because it was too much of a pain. After my second treatment I wanted to get a different couch as the one I have the wood broke and thought maybe Aaron would be nice and take it back for the $400 I owe on it.

I ordered and paid for a bed room set on April 5th from the Oxford Alabama store and was told it would be delivered same day. Called at 7pm, said they had to load up my merchandise and they would be on their way. By 8pm still no product. Called Saturday to find out what happened. Was told the manager would call me back in 15 min. 6 hours later I called back and manager left for the day. I asked when I would be getting my furniture. They said the earliest would be next Fri. When I asked what happened yesterday was told they went to the wrong address and tried calling me twice (which they did not). I asked what they were going to do to rectify this. They said to call back Monday and speak to Corey. So I called at 10 am Monday and of course Corey was "busy". He would call me back.

So I ordered a washer and dryer set. I pay by the month. The first month I thought I was tripping and was late on payment because they started calling me 7 times in a day. This month I noticed that at 9 am on the first of April they started calling. Now I can see by the 3rd or even 5 pm on the 1st. It is now the 3rd and I have 8 voicemails and someone calling me every 2 hours. I just got off the phone with the most rudest guy from the store. I said, "Sir you been calling me since 9 am. On the first my bill wasn't even late and you talk aggressive." He says, "Oooh well I'm smart. Now when do you get paid?" To pay if I gotta feel intimidated then it's not worth it and I rather return it and buy for someone that's not going to harass me before the bill is due.

Got a fridge from them. November of 2018 I gave them a card to pay over the phone and specifically said it was for one time use only. Dec 2018 they ran my card without authorization and the card should not have been on file as I had a different card on file with them. Ran it for a whole month of payments although I was on a weekly payment schedule. January 2019 they did it again without my consent, same card they previously ran. Now I am in the process of filing through the correct avenues to make sure they don't do it to anyone else.

Me and my husband had a bundle with a TV and Xbox included. We Came back to see if we could return the Xbox and they were telling us something was wrong with our bank and they couldn’t return our money and they we gonna just go ahead and take both the Xbox and TV. Although my husband called and put our bank on speaker and clearly said our bank was not the problem that Aaron’s was the problem they are over here trying to keep their items as well as people money and that is not ok. Some of us have kids and other important things to tend to. You don’t rip people off like that. It is so wrong!! I wouldn’t recommend Aaron’s at all. They are not trustworthy but props to the people who are doing good with them. I guess we weren’t as lucky.

I rented from the Hope Mills NC store. Bought two tv and had a couple of unsure. So I wanted to buy a bed and now I retreat every moment of this. They screwed me. Sent me a bed set. Thematically had bed bugs in the headboard so now they tell me it's my fault and refuse to pick it up. The last time they came to my house and was supposed to pick up the set and the computer and all they did was come in grab the computer and said they will not pick up the bed and wants me to do I buyout. I told them, "No. I don't want this crap." Now corporate office calls me 10 times a day. They call as late as 9 pm. I want the phone calls to stop. If Aaron's don't want to pick up this furniture that's on them. I've told them repeatedly to pick it up. STOP THE HARASSING PHONE CALLS.

So I know I'm late on my payment and I know what I owe. The problem is the keep harassing me about it. They started contacting someone I work with on their cellphone that I never gave them, and she told me about it. She is a higher up and nobody has any business telling or even calling someone at the place I work. The merchandise I have been renting to own is a mattress and a PS4 with a VR for the kids. Problem is is that it is in storage since we are living with someone right now and has told me that if I dont give them my address I will be in trouble, and I have told them that I dont have the merchandise that we are in the middle of moving, and I dont have the addresses. We have PO boxes since we dont have a mailbox.

I had a great experience with Aaron's Furniture at the McHenry, IL location. First the lady named April once I told her what I was looking for she helped me find a sectional couch in the color I wanted with pillows included at a great price. My couch was delivered within a week or so of signing my paperwork. They arrived early and the delivers Leo and Felipe was awesome as well. They carefully brought in my furniture to my place. Set it up nicely and neatly. Very professional and respectful. I highly recommend them.

I normally don’t rent anything. I usually pay cash straight for my merchandise but I decided to give them a try. The first gentlemen was named Marcus. Helped me when I went in, filled out the paperwork and then I was told I was approved and everything was great. He then told me if I put the 25$ down before I left the store I would be in great standings. I walk in the next morning and his boss takes one look at me and my boyfriend and his whole attitude changed. This was the store manager Mike. He tells me that Marcus telling me what he told me didn’t mean much so I fill out the paperwork again and he calls all my references. And I called him this morning 3/22/2019 at 9:15am and he tells me that one of my references I live with but I never wrote down where my references lived. Furthermore how do you just assume instead of asking?

We are currently rent-to-own several pieces of furniture and we are on autopay. Normally, every month, we pay early so that we don't have to worry about it coming out at an inopportune time and never before has the autodraft kicked in. This month, we paid on the 6th. Our autodraft date is the 15th. On the 15th, your system processed the autopay anyway. When I called to ask for my money back, I was at first assured that it would be refunded to my bank account. A few minutes later, I received a call back informing me that they would NOT be refunding my money but instead will be applying it to next month's payment. Problem is, that is our grocery and emergency money for the month. I WANT MY STOLEN MONEY BACK!!!

I have been a customer since Dec. Usually I call my local store to make a payment but decided today that I would set up an online account to make my payments. Bad mistake. My payment was for $82.09. My confirmation email says that that amount was paid but when I checked my debit card it says that I was charged $282.09. I am left with $19.00 in my bank account and have 3 children to feed. I called my local store and they said to call corporate. Called corporate and they said that the store has to refund my $200.

Purchase computer. It work for one week. After that week it was very slow and freezing. So I put up. Start going to library. Months later took it back, they give me another one same model. Got it home. Same day started freezing. Moving slow. Took that one back next day. They gave me another one supposedly better. Guess what. Weeks later same thing. These HP computer aren't brand new. May come in a new box. Their refurbished jack up. If u ask me, buy cheap sale high the game. 3 times trade-in less than a year.

Updated on 03/25/2019: I put a review on Consumer Affairs site and Aaron’s response to me was to contact their renewal department! I’m not contacting the renewal department so they can reopen a claim on me! I RENTED the furniture used already and couldn’t afford it after a year because I lost my job due to an injury. I tried to give the furniture back but they refused it. They said it’s not in perfect condition. The furniture had scratches on the coffee table and end table when I rented them because that was all they had and those was from their floor. The couches had some pulled thread on the arm just as it did when I rented it so Aaron’s refused to take it back. This has been going on for now 12 years. They are still calling me. I told them I tried to return their furniture but they wouldn’t have it.

Poor customer service. Opened account with ColorTyme and they went out of business several months later and Aaron received all of ColorTyme open accounts. Aaron screwed us on the contract we made with ColorTyme but at that point we were close to paying off our furniture so we kept of paying through Aaron’s services but it’s been a nightmare! Will never do business with them again. Aaron threw in some hiding fees!

We rented a living room set to find out weeks later it is infested with bed bugs. We contacted Aaron's who then wanted to inspect our entire house. We refused their inspection by employees of the store and their choice in exterminator and got our own from a well known company and was told this was not good enough. I'm assuming because it was not the company they wanted and the outcome they wanted. I then agreed for their company to come out and they are now just playing Games. I've called corporate multiple times with no follow up. I've requested to speak with the GM multiple times who has yet to call. This has been going on since the first week of Feb. They are refusing to resolve the issue or take the furniture back.

I have been a customer of Aaron's since June 2018 and have been paying every month on time and just recently have had to work out of town and my wife and 8 month old daughter have been more than harassed and have told me that they have been scared to go home because the Aaron's truck will be parked 3 hours at time in front of house. I have told them when I get back in town I will pay on all owed and they will have their money on March 15, 2019. The simple fact is they had to send me other TVs because their driver showed up to my place with no TV in box and scratches on the screen.

I have been a customer of the same Aaron’s for over 8 years. It’s convenient! Yes it’s expensive but it’s a choice you make when you sign up. They do lease previously owned items for less. I did have one horrible experience with a bedroom set but it was taken care of after hours on the phone. It was returned to the store!!! Sometimes they get customers that don’t pay whether they have fallen on financial hardship or are just scamming the company. They don’t have much of a dining room selection which really sucks!

My name is Andrew **. Me and my fiancee got a sectional couch from Aaron's in Aurora Indiana. We got the couch in November of 2018. The major problem we are having is that Aaron's told us that our sectional couch was new when it's not. It is used. The problem we have is we were cleaning the couch and underneath it as well - that is when we saw dead bed bugs all inside the couch and the headrest cushions. Now Aaron's in Aurora Indiana keeps putting this off - doesn't want to do anything about it. This is a used sectional couch that is infested with bed bugs and dead bed bugs. Something needs to be done about this.

I rented a living room set and refrigerator from them. After six months of fighting over a broken appliance, still no replacement. So I decided to return all to Aaron's. Knowing the refrigerator is broken, that's why I am waiting on a replacement, they refuse to take back it and the living room set due to wear and tear, the corners of one of the seats is frizzled up a bit. So now I have their stuff in my living room and they do not want it back. Have called corporate and other Aaron's to get a resolution, and now they are vaguely threatening me with criminal charges of theft of service.

I paid off a washer and dryer, during the course of my payments I was always told that I owed more than I should be owing, even if I called twice in the same day and spoke to a different person. On 2/27/19 I made a payment and was told that my payoff and last and final balance was 200.00. I called on 3/4/19 to make the 200 payment and was told that because I didn't make the payment by 3/1/19, that I owed 174.47. Mind you my payment date is scheduled for the 10th of each month. When I asked why I wasn't told this on the 27th of the previous month, she said she didn't know. So needless to say I will not be buying anything from them ever again nor will anyone that knows me. The Aaron's on Memorial Drive in Decatur GA. Shanterica was the associate's name.

I have been leasing to own a washer and dryer for two years now. This past Thanksgiving my dryer stopped working so I called the store. They lied and said they would be the replacement multiple times and they never showed up. When they did bring out the replacement dryer it didn’t work so I had to wait another week because my husband and I both work jobs that we go in before Aaron’s opens and we get off after the out of town deliveries. After going round and round we finally got another dryer and that loaner didn’t work. So we had to wait another week again and the employees changed our delivery date without confirming. They came out to deliver without giving a call first...

I currently have purchased a bedroom set and was finish paying for it in 6mo. Never was I late on any payments. Upon receiving the bedroom set the inside rails was not provided. So my bed is on the floor. I have reached out to the regional manager several times for the rails and repairs. I have contacted customer service 2 times and I have two complaint numbers and still it is almost a year later and this problem has not been resolved. I will NEVER purchase or recommended anyone to this location to conduct any business. The regional manager has done a very BAD job with keeping excellent customer service.

Bought 2 couches from Aaron's, called company about part and they have it but the manager has to be the one to order. Told manager - he said he did order, going on 5 weeks now. Told manager about part and he said he ordered the part and don't have control when it comes in. He will not call and find out about part. Couch is out of warranty and he don't want to deal with it. I will put part on myself.

I have a furniture set left on my account and they said the last amount to pay out in full was $161.86. I paid $106.50 and then this month they have the nerve and say I owe $155.51. This seems like a scam and that they want to take my money. I was told by the store manager that all I had to pay was $58.51 and I was paid in full and my account and item are paid in full with no more payments. Now they are telling me that I have to wait 2 weeks to get my final paid in full letter which that 2 weeks falls on my payment day, and it is still saying that I owe $155.00 online in my account.

My husband went to find out the payoff amount for a TV we have been paying on for a few months and just wanted to get it off of our bills and done with. They told us we have paid less than we actually have. I went through my bank statement and wrote down the dates and the amount I paid. The minimum was $60 but we made $80 to $100 payments a few times to get it paid off faster. They are telling us that we never made more than a $60 payment according to their system. Getting this figured out and done with today and never using them again. How dishonest?

Almost 3 months ago I decided to get bedroom furniture with this company. When I received the furniture it was damaged. I tried numerous times to talk to the store manager and only getting broken promises. I then called corporate and complained on 3 different occasions. I was told somebody would contact me. Nobody ever contacted me. Yet I still made my payment faithfully for damaged items I tried to get replaced. They should give me a full refund for the months I paid. They kept setting up appointments to come out and they never showed up or even called to let me know they wasn't coming out. I took time off work for these appointments they continued to make only to lose my job because I had to wait on them and they didn't have the nerve to show up or call. I expect a full refund for the damaged items.

I have been a customer with the Lapeer, MI store for almost two years. A few months back I lost my license after a traumatic brain injury on my farm caused me to have seizures. It has been difficult getting payments in since my online account has not worked since day one. Last time I was able to make it in I set up a direct debit on my bank card. My card was compromised on eBay so I had to request a new one.

Hello, I am a Aarons customer and unfortunately, I am dealing with a situation. I fell on hard times and was hit with eviction. I sold the items to keep a roof over my head but still plan on making payments. Then life hit me again, I'm now over $500 in the hole with Aarons and they are hunting me down daily. I do not want to end up in handcuffs over the matter, I am however working a new job... and would like to just continue making payments. Any advice? I admit the owner is actually not a bad guy. I would like to keep a good reputation.

I have a washer and dryer as well as a bedroom set. I fell behind because of medical reasons on my payments and they have made account inactive. I dont wanna call and talk to them in the store because they are extremely RUDE! I feel it is unfair to make my account inactive especially since I didn't complain one time when they brought me broken furniture and then it took them almost two months to get a new headboard that they stripped setting it up. This will be the last time I ever rent from them nor will I ever refer someone to them.

WORST CUSTOMER SERVICE EVER! I never thought I'd ever rate Aaron's anything less than 5 stars. However, after nearly 11 years of loyal purchases the customer service is terrible!!! The manager of the Lawton Sheridan Rd is rude and disrespectful! I suppose he was too busy attending to his 6 yr old daughter whom he had at work with him to give his customers the proper attention that they deserved. I don’t know if it was the combination of having to yell at his daughter every 5 min while also tending to customers or what, but his customer service skills were very poor and customer service experience is non-existent at this location. This combination diminishes any value or pleasure that one might derive from the merchandise. And let's face it, a lot of the furniture quality is on the poor side.

So I started renting from Aaron in October of 2018. Now I placed my order with them in the September she told me they had a tv bundle with the ps4 for only 99.99 a month. I said, "Great". I called every day. Everyone told me something different. Had me waiting for them for hours to tell me every day my items weren't on the truck.

Bought couch and love seat, warranty is over but I ask him to order part and I will fix myself. Been 4 weeks and he said they send parts and he don't know when they come in. He want call and find out, Don't believe he ordered it. Never buy anything from Aaron again.

I bought a desktop computer from Aaron in Ahoskie, NC and have bought a lot of items from them in the past but it's my first time buying a preowned computer. The computer was around 600.00 if I paid for it in 120 days and they would add somewhere around 200.00 if it's not paid for in 120 days, well I had about 3 more payment on the computer when it started giving me problem with staying on so I called Aaron and told them what problems I was having with the computer and Troy from the Ahoskie store asked me to bring it in and I did. In about two weeks I had to call the store to find out about my computer and Troy stated that it was not fixable and I have called this store every week to find out what they are planning on doing about my computer. Whenever I call Mr Troy would always give me some excuse and say, "Somebody will call you back tomorrow because the person you need to talk to isn't here today."

My husband rented me a desktop Mac Computer to start my home business. After 3 months of payments, we wanted to pay it off within the 120 day period. Imagine our surprise to see this same model computer is $999 in Apple and less in other stores. When I spoke with the manager (Cleveland Heights, Ohio) store, he told me I can go and buy it at another store then. My question to him was...If we are paying the same cost of the computer in 120 days....how is it that Aaron's same cost is higher then the store it actually comes from? He told me he don't make up the prices, corporate makes up the prices.

An ex-friend of mine rented some furniture from the local Aaron. I was listed as a reference. I gave him rides to work. He was renting a room in my mom's home but we rarely talked as he was always gone. I gave him rides to work but after a couple months or so he said he didn't need them anymore so we talked even less. He was getting in with the wrong crowd in my opinion at this point. Then he moved and we completely lost touch. I didn't think anything of it honestly. He had said he was financially in a better place and moving out on his own. He packed up with a friend from work and he was gone. It was suspicious since it was sudden but I couldn't be too concerned as I'm not one to pry. I think he started his rental with Aaron in like August of 2018 and he had moved out of the room in October 2018.

Updated on 03/31/2019: Still no response from anyone from Aaron's. After they have lied to me and stole money from my bank account after my purchase was paid in full with cash they still withdrawn from my bank account. The manager Robby lied to me and still this has been a few months ago and I still have heard nothing. People please do not rent anything from this place especially if the same manager is there Robby and his accomplice from billing the woman there beside him. And if you have been ripped off by them do not let it go.

I have been their customer for a little over two years, in Winston Salem, NC (Summit Square Blvd). I bought two Big Screen TVs for my home, always paid on time, paid off that contract and then started a new contract for another TV. I mostly experienced them online, so I had little contact with the store personnel until I started that second contract. They did not show up on the day they were supposed to, but I was flexible. I took the seats out of my van and went down to pick up my items. This was when I first wound up meeting the people who work there and...wow...they are as bad as you can possibly imagine.

Manager of this location "ART" is extremely rude. My girlfriend and I was going to get a 2,000 couch set at the Broadway location. I was calling another location to look into a washer and dryer set. The manager then stated "We could go somewhere else!" He was very unprofessional and extremely rude. I then asked for their corporate number and the management refused to give it to me or tell me his name. I will never rent anything from this place. I would highly recommend to go to a different location or rental place. You would think 2 people spending almost 3 thousand dollars you would get some good service and treated with respect. Not from this place. Don't shop here.

In December my washer stop working on the second turn. Mind you it was not even a year old. They had a service contract with me and told me they would not service it even after I paid a two year warranty on it. The thing cost me 789.00 of my hard earn money. It sits today in my basement not able to be used. I was told to repair it myself and buy the parts. Mind you I dont know anything about repairing such a machine. They stop servicing machines after 30 days. Nice to know after all I paid for it.

I have been renting from Aaron's for over 10 years. I have paid off a living room suit, camcorder, video game system, etc. I am a great customer. 2 years ago I started an agreement on a washer and dryer. After 3 months, the washer needed repaired. They came and got it and gave me a loaner... They had my washer in repair for 3 months!! Got it back. 2 months later...needed repaired again. Was in repair 3 months!! I got it back and again in a few months...yep...same thing!

I have been a customer with Aaron’s for many years. And I have been a good customer. I pay my bill on time. I am not happy with the customer service that I have been getting lately. As for unseen circumstances by boyfriend was laid off and is still not working I am the one making the money to pay the bills. I informed Aaron’s of my situation and I told them I will make a double payment in February or if they can defer this payment to the end of my lease which I know is an option. They refuse to help me in my situation and told me, "You need to pay half of your monthly amount and then we will add the remaining onto the end of your lease agreement." I find this unfair. They say that we have payments to suit your needs. Which is not the case at all. And the calling has got to stop. I work during the day and can’t receive phone calls and here is Aaron’s calling me at 8 in the morning and it goes all day. Very disappointed about this treatment.

I've been renting from Aaron's in Bolingbrook IL for about 8 years now. From Day one Aaron's have treated me like I was family. It wasn't all about me purchasing something from the store. They really wanted people like me who have challenging credit or not enough money for a downpayment to experience having some beautiful Furniture, sleeping in a bed of your choice. And if you're still going to the laundromat you might as well take what your spending on washing a month and invest in a washing machines and dryer from Aaron's. You could own it within 12 months. It's all up to us to take advantage of all the blessings that Aaron's have waiting for us. And a wonderful staff of people who is waiting to serve you!

We bought a LG TV from Aaron’s back in the summer and we decided we were tired of paying on it so we would just buy our own TV from Walmart. We called Aaron’s to tell them we didn’t want the TV anymore and for them to come pick it up. They said they would send someone between 10am to 2pm. We sat around and waited on them until 1:30pm when my husband decides to call them to see if they are coming. They told him they were having truck problems and had to reschedule for Monday. Absolutely ridiculous that no one called to tell us they weren’t coming. We had things to do and instead wasted our time sitting around waiting on them. Now I have to wait on them again on Monday. That’s not good customer service! Plus they call you like crazy starting the day the payment is due. It’s annoying. We won’t be buying anything from them again.

First off I was sold the Aaron’s Club and have it. I have only had my leases for a month and they are set up on auto pay. However while my family and I were on vacation in Florida an HP Omen laptop from Aaron’s along with a bunch of my own personal items were stolen from my vehicle in Jacksonville. I called Aaron’s to report it as soon as I found out, and before I even made a police report I was told that they wouldn’t cover it because it wasn’t forced entry solely because I said I wasn’t sure how they got it from my vehicle. I made a police report and it was found to be forced entry, my car lock was apparently popped and damaged, so I called Aaron’s to inform them and make a report.

I have a living room set and a bed form Aaron's. It is not my first time renting and I am admittedly two weeks late on my payment but I always pay. They call me so many times during the day my stomach hurts. I was literally just called 4 times within a 60 second time periods and that makes 5 calls today. I have told them I work in a call center and cannot take calls during the day. They still continue to call. Yesterday I told them to come get the furniture and I would pay when they got there.

I will never rent from these people again. I rented furniture a year ago and before the year was up I asked them if they could come pick up the furniture as I didn’t want it anymore. They told me the furniture had bedbugs after inspecting. I had no clue that this furniture had bed bugs. By inspecting myself I saw that it was loaded with bedbugs which is a living room set. Now I just rented this home around the same time I leased the furniture. My other furniture has no bedbugs whatsoever and I’ve never had bedbugs in my entire life actually. I’ve never saw one until then.