Aaron Rents Reviews

I will go out of my way to do business with any other company after the way I was treated at one of your locations. I have been on contract with your company for more than 4 years and have always purchased something new as I've paid off something. I will never ever ever ever darken your door again and you can just quit getting my business altogether. I will dissuade every person I know from ever doing business with you or any of your subsidiaries as well. After 4 years of contracts and payments I had to call and request that my next payment be moved until 1/29 because my grandpa died this morning and I needed to use my money to go to his funeral. Even though I would be making a full payment at that time and I have been on contract for 4+ years and have successfully paid some items off, I was told that was not possible. I am set up for a pick up and I will NEVER return to this company if they were the last rent to own company out there. I'd rather do without than spend another dime with a company that does not value customer loyalty.

Purchased a laptop, never was offered extended warranty. After 2 yrs it stop working. Called and I was told they can do nothing. I paid it 120 days same as cash. Called corporate, they never returned my calls - they suck. I had to go out and buy another laptop. I will never, never, never buy from them again nor will I recommend anyone to them. Hope they go out of business. They are a rip off.

I have been with Aarons for a year. The one manager they had was fired so another store manager took over. Since then I have been have nothing but problems. I got a phone call telling me my account was past due which I just paid that month. Then when I asked how many payments I had left they told me 165 for the tv and 20 for the computer. I told them that is not possible I pay for both the tv and the computer at the same time. Both numbers should be the same. They said they would fix it in the system. They did not so I went today and asked how many payments I have. Today's was 10 for tv and 16 for computer. They are nothing but a rip off and when I told them to come get the tv and computer they refused to do it.

Couch was delivered with damaged cushion. Guarantees were made that it would be fixed. Over a year later, it is still not repaired. My daughter originally got the furniture set from Aaron's in North Richland Hills, TX. The couch was delivered with a damaged cushion. She was told by Josh (Store Mgr) that there was a new cushion on order and that it would arrive in 2 weeks. Six months and many phone calls later, it was still not repaired. My daughter was in the process of moving and decided she did not want the furniture anymore so my husband and I took over her account. I was then told by Josh that the cushion would be replaced when the furniture was picked up from her apartment and delivered to my house. This did not happen.

Aarons is not professional. They love to harass about payment. My cousin was behind one payment and harassment started. One day alone we had 20 calls with harassing threatening messages. Also issue with a aarons employee from the east hartford ct store getting flirtatious with her basically to work his way in the house, every day coming by the house and stressing everybody out.

Eldorado Ar Manger - Aaron came to my house looking for merchandise, which I do not have an Aaron Account! "The Manager" disappeared with my $500 2 months old pit puppy! When he said my puppy was not his problem. Aaron should not have been at my home nor should he have taken anything from my property! Very upset! On the job, is this what Aaron represent? I will be pressing charges & a lawsuit!

They said you should get your money back.

My boyfriend and I got a queen size bedroom set. When they delivered, they came early, no problem. They forgot screws so my headboard has always had a lot of movement. Whatever no big deal, they said they would come back with those screws, this was July. It's December, never came to install those screws. We were explained we had a grace period and a late fee if late. I fully understood. But if I didn't pay the day it was due they would call and call. Even if we explained payday is Friday, they would still call on a daily basis harassing me. Anyways I'm barely a month behind, with Christmas time my wallet got tighter, no excuse but I've given them whatever I have had to give them. Still harassing phone calls. They come to my door on a semi regular basis.

I have called Aaron's about 10 times about my love seat, they have told me one lie after another. Called corporate office and thought that I had the ball rolling, another joke. They went through 4-5 managers in a 18 month. NEVER BUY anything again..

They did not come fix and told me wasn't till I paid my monthly rental. I told them I wouldn't feel right paying for something broke within 3 weeks. They let it sit till I told them to come get it after 3 months. The manager at the Admiral store in Tulsa, OK was very rude. First, acted like he never knew about it after 3 calls from his rep. Just wanted the money... he said.

I have spoken to associates and the Manager named Keith acknowledging him that my sofa has bed bugs a week ago. For several weeks we felt as if we were being bitten and couldn't see what was biting us. Our legs are covered with bites and my nerves are beyond bad! I have expressed how upsetting this has been and let Keith know that we didn't have this problem until they delivered the couch.

My recent experience with Aaron's Rentals was very disturbing. I was very excited with my new items that I leased through Aaron's, after my credit had taken a hard blow due to some medical bills from my recent illness. I am handicap, and I am in a wheelchair. I have an extra wide wheelchair and one day before my nurse had arrived to help me for the day, I was trying to get over to my toilet, and one of my wheelchair wheels had knocked the lower side corner of my TV and knocked it down. My TV screen shattered in the top corner. I immediately called my Aaron's store, and explained to their manager what had happened, and asked what my options were at that point. Even if that meant me paying out of pocket to repair the damages, I had no problem doing so because it was my fault even though it was very unintentional and an accident.

My husband and I leased a washer and dryer in 2013 and then added a couch and loveseat. This year, we added a fridge. We paid our monthly bills like normally. It is impossible to make these payments due to the way our checks fall being SS. We explained this before we signed the contract. Now since we have our home under modification due to an illegal mortgage, I explained to the Aarons in Cheektowaga NY what was going on and that would like some assistance as making the payment in Jan instead of Dec since we needed a lump sum to buy out our mortgage. All I got was rudeness and how they had already helped us and was not willing to help anymore. All I got was yelling and me leaving the store in tears. I am in the process of filing complaints with the BBB and corporate office. I am not renting from these guys again. This does not include the fact it took me 3 months to get the right dryer and the delivery guys tore a hold in the end the couch for us. This was a very bad experience.

I have paid over $320 on my account this month. I was told by the manager last month that if I paid $400 on December 1st that I would be paid up until Jan 1st 2015. I ended up paying $200 on the 4th and they ran my card again the same day without my permission for another $20 and tried to say I gave them permission and they only ran my card once. They called me everyday wanting another payment and called on Christmas eve stating I still owed two payments for the first and 15th when I have a receipt stating my balance is only 128.65 for the month which I notified them I would pay on the 31st. They still call me everyday and called my references twice the day after Christmas. They even threatened to take me to court. Any advice would be greatly appreciated.

We went to the showroom and picked out a new living room suite that consisted of a couch chair 3 tables, 2 lamps and an area rug. The sign said 169 a month for all new merchandise. We applied and since my bf had been at his job for less than a year we were only approved for pre-leased stuff. When they called us back to let us know how much our payments would be we were told that the original price for new would have been 255 a month and they would make us a "deal" of 179 for used furniture. That's 10 dollars more than their advertised original new price. We decided to decline.

Firstly, if I read any of the reviews here before starting anything with Aaron's I would of avoided them like the plague. I'll copy and paste the original complaint I submitted directly to them first and fill in any information where necessary. I had a payment due Monday, December 1st. I called in with my Debit Card info as I always do. The following day, I checked my Debit Card Activity History and I noticed 2 pending charges for the amount due from Aaron's. I first called my bank and they removed the pending charge immediately and they also advised me to call the vendor that charged my card to make sure I will not be charged twice. Just because they removed the pending charge does not mean the actual charge will not be processed. Apparently the General Manager, Store Manager, and no other employees at that location know what a pending charge is or general banking procedures. I called the store and had to convey my situation to 3 different people. I didn't ask to be transferred but I was asked to be put on hold each time I told someone. The last person I spoke to claimed to be the General Manager of the Ozone Park store.

I have rented from rental companies before. This was the worst experience ever. They made me sign a paper stating I will pay for 4 months and 15 days. I wasn't in there right when they opened and they were calling me. Mind you I was in my foster daughter's school helping out for the morning and other parents heard the conversation. The employee instantly got snotty with me when he confirmed that it was me that he was talking to. Demanded a credit card or checking information. I do not do those things especially with the way it's so easy to hack into anything. He then proceeded to talk to me real immature like and like a child stating he was waking up every morning and instantly calling me until I either give my credit card or checking information or until I pay. I'm sorry but if this is how they do their business I will not be going back and I should have listened to everyone when they said NOT to go to Aaron's. So if I was you and you're reading this do not go there!

I was able to afford to rent a couch. I was told later I could add a matching recliner. 2 payments left and told this is no longer available. Everything about this couch is great but can't get a similar recliner. What kind of business are they running here? Years ago I worked for a local furniture store and we always told the customer the truth not 1/2 the truth.

I was very happy with them when I first started. Their manager was great! They have gotten a new one and he is not people person! He doesn't let you finish talking and you call and make an agreement on your payment and are praised for being such a "good customer" and 2 weeks later it's something different. I have heard this from others who rent from this Aarons. Needless to say I will not rent from them again. I am so disappointed!

I have been a customer for 3 years. I have rented refrigerator which I asked them to move it two times to different levels of my house. I even asked them to reverse the sides the door opens. All this they did with a smile... yet I live 30 mins. from their store. This is now paid off. I have also rented a washer & dryer which did not work due to my electrical system. They made two trips out bringing new dryers each time before we know what the actual issue was. (W/D almost paid off). I have a small refrigerator and freezer which they moved on two separate occasions without complaint. I also rented a computer (paid off).

We were wanting to change our coffee and end tables for ones that didn't have a sharp edge. We would get nothing but the run around. We were told they were ordered, then they were on back order, then they would be in, then they were delayed. Yet they didn't bother to say well because you are a little behind on payments we didn't get them in. They could have told us that once we were caught up on our monthly payments then they would get them in. No they had to lie and give excuses. Then they decide to accuse me of things that I supposedly said in MY own home.

I've been going through them for about 4yrs. As of recent never had an issue. I fell behind, they worked with me. A week ago they said I owe 161.00. My husband calls two days later to make a payment, now it's 231.00, asked why. The guy said it's under new management, it's what's got to be paid. Whatever, our son needs a bed so we paid it. This was paid two days ago. I get a call from all my references who say they got a call. They gave me the number which is the number to the store we purchase from. They ask for me by name. Ask if I live there. When my reference says "Who is this?" they hang up. So what am I to do? They deny it when I ask. Yet I've been sent screenshots of each call log that shows they in fact are calling. Somebody please tell me what the heck to do here!?

I was renting bunk beds for my son in last March 2014 and then the wife wanted a tv. So a few weeks later, got a tv too. Everything was going good. I was happy, they were happy making money. I paid off the bunk beds, end up get a ac from them going really got. I thought ac is just about paid off and I get a flyer in the mail saying that I can get new stuff without paying for it ‘til ac’s paid off. I thought cool, so me and my wife went out and got something new. It include a fire place. Only maybe 1 month later, I was watching tv and I seen a spark. Well I had no more tv, trip my breaker. Went and investigated. The cord had wire showing from the fireplace. It burnt up my playstation 3 and my tv box.

We purchased a washer and dryer which we are very happy with. We also signed up for auto pay. However, we continue to get phone calls stating payment not made. The corporate office blames local store, local store blames corporate office. Payment was made and we never get an apology or anything except harassing phone calls and no answers, management never returns calls. Tired of harassing phone calls especially since AARON'S is in the WRONG!!

I contacted Aaron’s in Perry FL about my TV, which I leased new been flashing. They came and picked it up in Oct. 2014. Never heard back for over a month then I get the run around. Long story short they delivered it back finally in Dec. 3, 2014 but to my dismay it was not level & leaning badly about to fall off of my stand. They wanted me to keep it & I refused. The base scuffed up badly but they left me with the minute. Loaner contacted Aaron’s. He wanted me to take a used TV. So dissatisfied with Aaron’s.

A friend of ours rented a desktop Dell computer from the Aaron Rents on Abrams in Dallas Tx. Got a good deal so we decided to go there when our comp started acting up. Before going there I called and got this guy who was professional on the phone and asked what to bring. Was told a lease, i.d. and proof of income. When we got there this RUDE black guy said he was the store manager, his name was Tony. We said we were looking to rent a desktop Dell and he said “Look around.” We found one and I asked him why were there different prices for the same comp. He said “Do you want one or not?” I figured ok, we came this far so we picked one and he gave us app to fill out all the while making "** folk and **" comments. I am Black, my husband is white.

I have been with Aarons for almost two years and I can say nothing but great things. I am about to pay off my LG LED TV and wanted to get a new laptop. Well only thing the special was for Black Friday and I could not come to the store. This Aarons went out of their way for me. First ordering the computer for me and then bringing to me in Molalla. And top off their great service I found the same computer I was getting for 18 months not 12 months and again no problems they will make good. Fran, Mike, and all the people through the store I have spoken with on the phone have been great. I now have my new laptop computer and could not be happier. Thank you Aaron's TV staff. I am a big fan.

I have recently went to said store in Statesville, NC. Everything that was questioned about the cost was wrongly priced. The items were higher than what they were tagged. I heard that was in October. Well news flash this is December. Very rude manager, he talked down to you/me. I'm not an ignorant person, I did graduate. When trying to figure out what I wanted to put with a living room suite, the sales lady said, "Well maybe you might want this." I'm not a teenager. I'm not young or naive. I know my own taste. They lost a really big sale and I wouldn't recommend anyone going to this place. Also they do a lot of fast talking. When you start that I'm done. If you can't be honest upfront you don't deserve business, my business. A lot of false advertising... Buyer beware...

I made a monthly rental agreement on a 40" Samsung smart tv at Aaron's in Tauntin MA 02780 on 11/21/2014 for a Christmas gift for my wife. On December 1st I had opened it for setup after reading direction for safe handling and removal of tv. After setup was made I turned on the power and once on, there was an internal crack in the screen. I then called Aaron's to explain and I was then informed that this is the customer's responsibility but they would speak to the store manager.

I do not have an account and have never rented from this company. They called and left a message with nothing but laughing. When I contacted them and told them to never call again they hung up on me. I receive calls from them frequently each month. Poor employees!

My tv just went out the same night I pay my bill. And they are closed on Sunday. I have sound but no picture. They should have someone you can talk to and get a replacement ASAP. This is what I do I each tv because I can't get around.

On June 29, 2014, I went into Aaron's for living room furniture. While in the store I saw what I thought was a deal on a previously leased HP Envy laptop, Hp Slate tablet and beats headphones for $117.66 a month for 24 months. Not thinking I took the deal. August 1, 2014 my daughter laid the tablet on the couch in the case, got up and the tablet hit the floor and the screen cracked. When she called me, I came and took the tablet in the store only for the store manager to tell me nothing would be done. I asked about the extra money for the service plus ($9.99) and she told me to read the contract, it only covers normal wear and tear. She told me if I got the tablet repaired and it is to their standards they would take it back. So I called around to several places for quotes and every one tells me $299.00 or greater and that I should just buy a new one. So I took out the contract and began to read it, which I should have done in store, but it states fair market value or reasonable cost of repair. Fair market value is $299.00 the same as repair.

I am complaining about how they gave me bed bugs ** mattress and foremost the service was not good. When I received this woodhaven collection bedroom set it was not properly set up right. The manager ** at Winchester in Memphis TN said he would take care of it. I have been calling and calling. I have video in my phone of these bed bugs crawling and I have numerous of bites on my arms all over my body. I thought maybe I was just allergic to the fabric but boy was I wrong, bed bugs ** everywhere. I am always itching even if I am not in the bed so I called on 11/24/2014 and told them to come get this itchy ** bedroom set.

The employees at the Aaron's store in 19th ave and bell are the rudest people I have encountered. I was a few days late on my payment and they came to my house pounding in the door. Obviously there was no one home if no one answered. But my mom happened to be in one of the bedrooms sleeping. Not able to get up due to a broken knee cap. She said they wouldn't stop ringing the door bell and pounding on the door for a good 15 min. Hello, obviously there are no cars in the driveway so go away. Will never be renting from them again.

My girlfriend got fired because the Manager had a personal vendetta against her. 2 other employees quit because of this Manager and Aaron's does nothing about it! The Manager was setting a bad example by coming in late and then complaining about employees who came in a few minutes late. The Manager comes off as a Phony every time you walk into the store. She doesn't even recognize who you are! All she says is "Welcome to Aaron's and What brings you in today?" She belittles people, talks down to them and flat out cannot Manage herself, let alone other people. My girlfriend is the Top Salesperson in the Region and this idiot fired her because she doesn't like her! And Aaron's uses gimmickry with costs of furniture...they advertise prices that seem affordable, but when you find out how much your purchase really costs, it's more expensive than other retailers that sell furniture. I will NEVER shop there or recommend them to anybody!

I called Aaron's 2 months ago to come pick up bedroom suite. Finally spoke with someone 2 weeks ago. He said he would talk to the manager and call me right back. That's been 2 weeks ago. I called them this morning, spoke to manager and he said it was his fault. He thought I was still using it and I was a 10 star customer?????? REALLY??!! So they said they couldn't come get it till Monday. I want it out of my way. It has been setting in the middle of my floor for 2 months. Told him I would set it out and he said he wouldn't be responsible for it, I would!!!!!! Just wondering if I could charge them storage fees. Never again will I rent from them.

Have been renting from Aaron's for years. Have 2 small flat screens, 1 washer, 1 computer. Agreed to pay $137.? Then get a call saying I owe $30 more. What the **.

Aarons is a disgusting ripoff. The managers in Matamoras, Pa are a bunch of uneducated morons and the District manager is a nasty miserable human being who tries to justify the awful procedures they practice. They never remember anything they talk to you about.... I had them move my furniture and they destroyed it. It took them 4 months after me complaining to replace the broken and damaged things. They call everyone you know harassing when you don't answer your phone. The idiots even went as far as banging on my door looking for someone else not realizing I was the one that lived there after they had just moved my furniture there 2 days before. They are an embarrassment and I am ashamed I ever considered doing business with them. They take advantage of the people that can't get credit. Eventually they will get shut down. Stay away from Aarons and don't fall for the ** that the district managers tell you when you complain either. Because YOU Will COMPLAIN!!!. I can't believe they are in business this long and based on all the other reviews it must be all of the stores. Stay away from the store in Matamoras, Pa for sure!!!!! I have been paying for damaged furniture for months!!!!

I have been dealing with this store since this past summer 2014. Ran into rough times and had to return the TV rented. Sales person, physically came to get their precious TV. Flash forward to Nov 2014. Rented another TV from them (not my idea) and found out that the TV rental from this summer, ALL OF MY REFERENCES were contacted BEFORE I even received the TV and we had already paid $80.00 upfront. Ad says no credit etc., but what they don't tell you is, they CONTACT YOUR REFERENCES before you even have the item. References are used to contact in the evening they cannot contact you!!! period!

When I picked out my washer and dryer and my refrigerator at Aarons they looked great, no marks, scratches, or dents. So, why is it that when they were delivered to my home by Aarons they were all dented and scratched? They were purchased separately so I've given them a second chance but I'm not giving them a third.

I began contract last year this time for a bedroom set. Totally overpriced, I might say. I had a due date for payment on the first of the month. After several payments I realized that all of my bills were due at the same time and changed my date to pay on the fifteenth of the month. I paid my bill on or after the first of the month last month because I was going on vacation this month. Again, my bill is due on the 15th... I was out of town until today, and on Monday and Tuesday "store manager" Joseph was at my door. I was not at home, but my granddaughter was out of school for the holiday. She stated that they beat on the door like they were the police! My grand daughter is 10 years old and already scared to stay at home alone. Now they have made this circumstance even worse! I have read other reviews today, and wish I would have read them before signing a contract with them. Will never use them again! Totally unsatisfied with the rudeness of their employees.

I've been renting from Aaron's for awhile. Sadly, if you have poor credit and not expendable income you are sort of forced this route--so I thought. If you miss one payment...say you are 3 days late, they will start calling everyone you know and harassing them. They will call you multiple times a day, they will send people to your house and actually repo your furniture. It was very traumatic for my kids. This is after I have already paid them thousands of dollars and this is obviously how they make their money. Because if you want your items back you have to pay them a couple months upfront and you get furniture that isn't new and is dinged and damaged.

I purchased the set last Aug of 13. I have made all payments for a year that totals $2,400.00 Aug of 14. I became ill and hurt and had 2 surgeries, one in Sept and one in Oct and one coming up in Nov of 14. I am behind in 3 payments. I owe 535.00 to get caught up. When I talked to the store manager Dave ** of the Yankton SD Aarons, he gave me to this Friday the 7th to get caught up or he will come and get my Bedroom set and I could sleep on the floor. I said I needed the bed. Then he said he was start paperwork to have me arrested if I didn't have the 535.00 in by 12:00pm on the 7th. I am a 69 yrs old disabled lady on a limited income and I can't afford to lose the $2,400.00. He refused to work with me at all. He threaten me going to send me to jail. Strong arm me and harass me and yell at me over the phone. I have asked for them to send me a print out of my account since 6/14. Never got them. They have had a lot of employees because of the way they treat their customers. My furniture was used and was charge new prices. I also received a certified letter in July telling me that I could have an early buyout for $398.00. I need my bed and I know I was refused the option and overcharge. What can I do?

I leased a washer and dryer set from Aaron's 1 week ago. Saturday evening the washer broke (not spinning to wash or wring clothes out). I called the store and was told the manual had to be checked. I waited an 1hr 30 for a call back. When I called for an update I was met with rude attitudes, hung up on, and no idea as to what to do about this broken machine. I had to call back 8 times before I got a corporate number to make a complaint. Very rude disrespectful and unprofessional people! Manager's name is Greg (refused to give me a last name).

About a month ago we had a problem with our couch and the rep told us that it was covered under warranty and Aaron sent out a man to check for repairs and they said they would get back to us. However the mgr or rep in the store told us that they are researching it and would get back to us. Now that we have not made a payment they are wanting their equipment and I said to them, "Sorry I want our couch fixed..." They said it was damaged due to customer's fault and would not fix it. We paid the couch off and now they do not want to be bothered to assist us. And funny we only two more payments on the washer and dryer and they want to take it back from us.

Aaron wants me to pay $3000 for some used merchandise, not worth the $1500 I already paid them. Came by this apt 10/25/14 at 8 AM, pound on the like mad men. Aaron's Store # C1575. This store 3254 White Plains Rd. Bronx NY 10467 (347) 913-4015.

I am leasing a Magnavox television. I have the payout schedule that was given to me at the time the lease was made. I went in to do an early payout. I was told that the "payment schedule expired" the previous May (2014). What should have been a payout of $117.68, according to the schedule, would now be $258.84.

Scheduled delivery, called 3times, 3 different answers on when furniture was suppose to be delivered. Delivery guy claimed he called at 8pm, and left a tag on the door. Never received a call or tag on door, called and spoke with manager, said she could not help me and brushed me off as if I was bothering her. But guaranteed my furniture would be delivered 3 days later between 11am 5pm. Still waiting, paid 2months ahead, and this is the thanks I get. Never renting from them, and WOULD not ever recommend.

I rent from a local Aaron's in Claremont NH. The "store manager" Dave is a complete CREEP. At this point I have stopped making payments and am seeking arbitration and a mediator and possibly legal help. I have been nothing but harassed by him since the first time I dealt with him approx. a month AFTER I began renting from Aaron's. He is very rude, seems to have aggression mainly towards women (I've heard other complaints from former female customers + my OWN personal experience). He is very demeaning and talks "down" to you esp. if you're a woman, and he abuses his so called "authority" as well.

I had made a selection of a NEW couch and love seat set November 2013. Fast forward to June 2014, and the leg on the love seat breaks. I contacted the store manager Christian and advised him of the issue. He said, “Call me back in a week and I will have a replacement for you.” I called 1 week later and he could not even remember what the issue was. I reminded him of the broken leg. He said, “Well I will have one of my guys come out and see if he can repair it.” He will not be out until the following Monday (it is Wednesday), another delay. His guy comes out and says we need to replace the entire love seat as the wood has cracked. He said he would inform the manager to order a new set.

I have been dealing with my local aaron's for about 5 years now, and I always get good service and great deals. My brother purchased the large front load w/d set for me. Then a year into the payments, he passed away and my family finished paying for it for me. I did have a problem with an employee who was not the mgr. but tried to act like she was at the Smyrna store. I quickly straightened this out and as soon as I paid the last pymt. on that acct., I changed to the Murfreesboro store. I have been dealing with this store for 3 or 4 years now and no problems. The mgr. is great and I get a lot of good deals by purchasing on 120 days same as cash. I know their merchandise is too expensive if you buy new and go the full term so I buy pre-leased and usually I have it paid for in 90 days. If you know how to use their services and take advantage of 120 days you will be happy and save money on your purchases too.

They state they will not call references unless you fail to make a payment but they called my mom before I was even home from their store. They delivered two ripped pieces, could not tell me what time they will deliver. When I reordered the ripped furniture, they never ordered the replacement and I again waited 3 hours on the day they said they would come. The person I spoke with hung up on me at the Loves Park, IL store.

This place is a ghetto nightmare. If you have literally any other choice to acquire furniture, electronics, appliances, etc, choose that. Money wise, it's not a good idea, but that's not my complaint. I knew that going in, but since I didn't know how long I'd be in town, it made more sense to lease to own a few essentials until I got settled than to buy outright and be stuck with a bunch of furniture to sell or dispose of if I had to move, which was likely. The customer service is a JOKE. Literally the worse I've ever dealt with. I have a complaint pending with the Better Business Bureau with them, it got that bad. I received several annoying borderline harassing phone calls asking me for payment AFTER I had already had them come pick up the items I had rented. They even went so far as to contact my mother! When I called, upset, to figure out how to get the phone calls stop, a clerk dismissively questioned why I was upset and was exceedingly and unnecessarily rude (at one point she literally hung up in my face). In short, avoid this place like Ebola if you know what's good for you.

To begin with I live in an upstairs apartment with an outside entrance door, and a door from my mudroom/stairs into my apartment..... So recently I began to lease a computer and a TV. Well I lost my job so I missed a payment one week and when the guy from Aaron's came to my apartment and walked in my outside door (nobody is allowed through the outside entrance due to it leading into my apartment which is MY property). Anyway, when he got here he walked into my apartment and when I asked him why he walked into my apartment, all he had to say was "Well the door was unlocked".

We unfortunately purchased furniture from Aaron's and made weekly payments with extra. We called to get a payoff date and was told a date, which now has changed to 7 weeks later. The accounting department could not give us a exact date, only a roughly? Professional at the least. I asked to speak to the manager and was told he was at the back door and asked someone else to take the call from a irate customer. Again such a professional practice. All I can say is we are never going to do business again and wouldn't recommend any local to do business either. I am sure there are good stores out there just not in 84721 zip code!!!

When I purchased my item from Aarons they all impressed me as being very nice people. My item was delivered on time and set up. The problem came with the billing. I explained before anything was signed what day of the month I get paid and when I could pay. The person I spoke to said he would write the contract to meet my payday. I got a letter today and it caused me great distress because it spoke of reinstating my contract and me being late on my obligation. But I had already paid for this month. The letter also said they had been trying to contact me with no response. That is untrue. I saw a call on my phone and returned the call. I was told my account was ahead of schedule.

I purchased a dryer from aaron's as a "cash and carry". The dryer was "scratched" was the reason for the amazing price, they claimed. The dryer does not work at all and is completely broken. The company had no remorse for this and told me I purchased it as is. It is illegal to sell broken items and lie about the product. After hours of calling everyone and getting laughed at, I reached the regional manager. She told me they would pick it up today, then refund my money, and it would take 7-10 days to get it back. I am now without a dryer and out 214$. This company is a complete scam.

On Sat, Sep 20, I went into Aaron's to lease purchase a bed, mattress and box spring for my 15 yr old son. They said they could deliver it Monday. I said that would be fine, but that I work till 5 pm, but my 15 yr old son would be there at 3:30 pm after school. Could he sign for delivery? They said no problem and I paid for the month. Monday rolls around, I come home from work, no bed. I call Aaron's and they said it was on back order and it would hopefully be there Tue. Tuesday I get home and my son tells me there was a note on the door that Aaron's had been there at 11:30 am. Really?? I had already told them availability times on Sat, and even reiterated that (AND my child's age) on Monday. So, now it's Wed. They come after 3:30 pm and my son IS there to accept delivery, only to find that someone of 18 yrs has to accept delivery. I was furious. I have told these people several times availability times AND my son's age.

I rented a brand new bed from Aaron's. I loved the memory foam mattress so much. Suddenly, I began itching and getting bites all over my back. I thought I was going crazy!!! Then I got rid of my dog, thinking it was fleas. (even though she didn't have any fleas) I cut all my hair off and noticed something running into my eyes. Ugh!!! Long story short I moved because it never stopped! I ended up in the hospital then the doctor asked me what I was sleeping on. I told them a memory foam mattress. Then, they asked me where I got it from & I replied Aaron's rents. The doctor advised me that a few other people had come to the hospital for the same thing. And the common denominator was Aaron's on veterans memorial in mableton ga. I contacted corporate and they didn't care, in fact they hung up in my face. I have wasted so much money, now I'm suing.

I rented a mattress set from Aaron's in May of 2013 and my payment were due on the first as stated in my contract. January of 2014, I was offered the option of renting a TV, no money down because I was already a customer. Well I agreed and requested that both accounts be due on the first because I work two jobs and it was hard for me to make it in. Aaron's agreed and I took the TV. I made the payment for the TV as well as the mattress set on the first of the following month as scheduled. I got a call around the 15th and was told I need to make a payment on my account. I told that them that I made the payment and even showed them the receipt.

I am a first time Aaron's customer and I've already learned my lesson not to deal with them & I'd advise you all to do the same. Why you ask? I will let these pictures speak for themselves seeing as how they can. If you received this in your home how would you feel about it? Specially when you have to wait 2 days no TV or No money back... Definitely the last time I choose Aaron's.

I called Aaron's & told them to come pick up all of the property that I had been renting, as myself/my property was not safe where I was residing. In fact, the person whom I was living with, we'll call him "D", actually threatened to destroy the property. So I called Aaron's & had them come pick it up & take it all back to the store. Little did I know they didn't pick up all of my rented property. In fact an Aaron's employee, we'll call him "T", actually helped "D" steal my "rented"(I wasn't aware that I had actually paid off both items) item (Xbox 360 250 GB Halo Edition) & the Aaron's employee, "T" took another one of MY "rented" items (32" Panasonic 720P LCD W/IPOD/DVD) as a bribe to allow "D" to keep my Xbox 360.

I rented a previously rented Toshiba Excite pure 10.1 inch tablet from the Culpeper store back in July and the screen got cracked accidentally by my 2 year old granddaughter. Long story short I owe $260 on it and they have terminated my contract for falling behind on payments. I am on disability and cannot pay the full $260 at once but they also will not accept the item back as it is cracked. Got a call today from a manager saying they were going to seek a warrant for failure to return property which I tried to do as well as make some kind of payments until the $260 was satisfied. I have paid $150 on the tablet and am trying to return item as well as pay for it but they are both rude and not very compassionate. To try to destroy a person over a tablet that costs $299 brand new in stores is ridiculous enough but to refuse return and payment is just insane.

The manager at the Humble Texas store cussed me out and hung the phone up in my face three times. I've asked them to come pick their table up and he charged my credit card for another month. I will never rent from Aaron's again.

I have been a customer of Aaron's Furniture in New Bedford, Massachusetts for over 7 years and have paid off many accounts on time never missing one payment. In all these years I never had any kind of issues and the staff employed back when I started was AMAZING!! The staff has changed several times and even the system changed... Once the system was changed, I was told the credit card they had stored for automatic payment had to be shredded due to security reasons and they no longer accepted payments over the phone. I would have to use the website to make payment or come into the store.

My mother-in-law and father-in-law are paying for quite a few items including a washer and dryer for me for a late Mother's Day gift. My husband and I are also paying for a computer. I made a semi monthly payment on my computer and all. Well long story short my in-laws called to be able to arrange double payment next etc. and they showed at their door tonight before the payment is even due. This is bad business. I will even use the fact that me and my husband can not get nothing through our name because a laptop that was stolen and I was arrested for so no police report was made. They are refusing to write it off after they themselves told me that they had seen a video three years after the fact of who took. They did not do what they were suppose to do to assure me that they have done what they needed to to be able resolve the matter. My in-laws and my husband and I are good customers and the harassment that this company is doing is uncalled for. I have never in my life spoke to or have had to deal with people like this. This is just sad and unprofessional.

I have been a customer of Aaron's for a very long time and have bought several things from them. I would have recommended them to everyone....BUT NOT NOW!! Here the last 6 months have been terrible. I have had some real health issues and was having trouble making my payments on time. I was keeping in communication with them and I was in when I told them I would be! I always tried to give them "some type of payment" each time I got any money. I had a very nice man by the name of Allen come to my house and I again told him the reason that I was behind in payment (they change people about every other month). He told me that he had taken over the financial part of the accounts and that he would note my next day to stop by and things would be ok. I was to call them by the next Wednesday and let them know what I would be bringing in. So when I called to talk to Allen, he was on the phone, and I got a person by the name of Jeremy (I think) and he was very rude on the phone. I ended up asking him his name and what he was there.

We have 2 different accounts, one is my husband and the other is mine. Terrence from the Pawtucket work out a payment plan with us. That one week I would pay my bill every 2 weeks half and half. And my husband the other weeks made a big payment then one week I go in and no Terrence. And now they're saying we owe other $264.00 dollars. I never had any problems with Aaron before, now everytime you turn around there is a new manager and no communication within the staff that is why they lose people. Going to go back to North Main st with the original manager that was at the Pawtucket st, love Miguel who works with his people. Hope he never leave again.

My mother and I have been customers at Aaron's for over 2 years. Paid off stuff and have got some new as well... We rain into a li'l bit of a problem and could not make a payment at that time on our new stuff. We asked if we could come in and give our payments in a week and a half once we were good again. We were then told No and they were coming to get our stuff ... after Being great customers for so long and never asking for an extension. They were rude and not willing to work with us at all. I WILL NEVER GET ANOTHER THING FROM THEM AGAIN. After all the interest that people pay I think they could afford to work with their customers instead of ripping them off ... I was told by many NOT to get anything for there. I would stick up for the ** place saying, "Oh come on they are a great company." Well ... Now I see exactly what they were talking about.

My sister went and bought a bed with cash on 8-29-2014 and spoke to manager to please deliver her bed on 9-5-2014.. My sister waited all day for the furniture after she called three times and was told the furniture was on its way. Well I called Aaron's and come to find out they were not going to deliver her furniture until 9-6-2014 after they specifically stated it would be delivered 9-5-2014. I called for her and the manager was very rude. He stated, "We will bring it tomorrow" and I said, "NO you were suppose to deliver it today." The manager stated, "Well, I guess we have to work overtime to get it there." I said, "Well, if you don't she will be there to get her money back." The manager did NOT care that my sister would have to sleep on the floor. After I got upset he stated, "Well I will try to get it there tonight about 930pm." "Really?" I said, "Try? What does that mean? Either you are or not." OMG what happen to customer service... I will tell you something. IT TAKES MONTHS TO FIND A CUSTOMER SECONDS TO LOSE ONE and you just lost TWO AND WE WILL BE SPREADING THE WORD.

I worked here! A widowed woman could not get her late husband's laptop back. She was crying when she returned it, I tried to tell her she was returning it prematurely, that there was still 20 days left in the month with which she could try and get the password or find a friend to help crack the code. But she said she already knows she can't afford the bill alone and turned it in. She comes back a few days later saying she has reconsidered and found a techie buddy that can retrieve her late husband's old info. But my boss said no. Her name wasn't on the account. She left in tears, I told her to call the news in private, she has the right to her images at least. Her memories. Now this was my first job since I was widowed myself. I can't handle this heartlessness. It was all downhill from there. I got my gold name tag in a record 3 weeks but it didn't matter after that. Also, just buy used furniture, don't lease it that is not a house! You want something used go to Craigslist, obviously. Collecting back our leased products is really sad, leasing furniture should go the way of VHS it's outdated. Try not to die in the middle of the contract, or your widow will have something else to cry about.

I rented a living room set in Feb of 2014 from Aaron's. The sofa leg was damaged when it arrived. I contacted Aaron's the next day to have them fix it. I was told by Ozzie that it would be fixed - until this day it's still not fixed. I got a TV in Aug of 2014, and on the 29th I called in my payment from my disability account and Micky took my payment. A short time later, I check my account and it was charge again by Ozzie, and when I called from him to put the money back he refused to. I still have not received my money back on my account.

I have been a loyal customer of Aaron's for about 11 years now. I have bought 3 furniture sets, well 2 but one of them was ruined and they had to have them replace it with a new one after constant back and Forths but I gave Aaron's the benefit of the doubt and they finally made it better by giving us a new set which we still had to pay extra for which was neither here nor there because we agreed (and the new set was a pos too and we kept it, but real leather my bum). So I kept going with Aaron's and I also bought too a freezer, a bed frame and two washer and dryer sets. The first I bought about ten years ago which conveniently broke down 2 months after my payments were done, but back then Aarons' was more of a reputable company and they made things right and fixed their items even though it was done being paid on because paying over $2,000 for a mediocre washer and dryer is a lot! So that was taken care of and I was very pleased. About 6 months later it totally bit the dust but I ate that breakdown and never complained to Aaron's again about it.

I have been a loyal customer of Aaron's for 6 months. I recently purchased a bedroom suite at the beginning of August 2014. The dresser was infested with bedbugs. Now my whole house is infested with these nasty bugs. I've tried calling customer service but because it is a franchise store, nobody has responded. I've tried talking to the manager but all they want to do is come and get the furniture.

I just recently got a rent to own contract for living room furniture and found the table and chair damaged. After making several calls to the Manager to no avail, I went by the store and told them about it. The young lady told me they would deliver the replacements, that coming Thursday. I never heard from anyone to confirm, so I called. I spoke to **, the Manager, who delivered it. He told me he was coming to replace them that day, between 3pm and 8pm, and never showed up nor called. Then when I call him the next day, he says he needs to come look at it, because as he says "when he delivered it, the furniture was fine". There is a hair line crack in the table and a small scratch on the chair arm. The customer service at the 2564 Wesley Chapel store is horrible! I told him forget it, just come get the whole damn set! I will never do business with Aaron's again.

In September of 2012 I did a rent to own with Aaron's rents (875 Bridge St., Brighton, Co.) I rented a love seat and couch. I was told at the time I signed my contract that if something happened to the furniture while still under the lease contract that it would be fixed or replaced. We had an issue with the love seat in July of 2013, the handle broke on the recliner. I was told at the time that they couldn't replace it at that time, that they were on a buying freeze and couldn't order anything. They called me about a month later and told me that they had a replacement and would be delivering it. When they arrived at my house the whole back of the love seat was ripped, I wouldn't let them unload it. They called me a couple of days later and told me that they had another replacement. They arrived with a so called new love seat, but once they delivered it and put it in my living room, I noticed that the back of the love seat was ripped and the corner was peeled back.

I am aware my Love Seat set has 6 payments left. As of 3 months ago (!) I couldn't make a payment online realizing that they will not accept any cards from me. Which the Rep kept saying it's decline. So! After the last 2 attempts, I have been cashing in person, and have my receipts. Aaron's on Georgia Street are still calling. They are telling me my sister is late but why call me when she has her own cell phone number. So! The account is under my sister name because I was helping her rebuild her credit - it's why we're still doing things in payment and she pays for a bedroom set. She showed me her screenshot of her online payment.

They need to have negative star ratings. I had made an agreement and it was supposed to be noted in my file that while it is due on the 15th they would not stop calling me until the 20th and that I would always pay by the end of the month, which they said was fine. The ridiculousness of this business is beyond imagination. If I had known this or had been smart and read reviews I would have NEVER EVER even walked into the store EVER!! I am out of work still since last September and have explained this to them several times that we will pay when we can - send someone to my ** house was just the last straw!!!! I HATE AARONS and decided that I would be writing MY OWN AWFUL REVIEW TO ADD TO THE OTHER ONES!!!!

It started 2 years ago September. My fridge went out and had to get another and fast as my food would go bad and with 4 kids in the home that's a lot of food. So I went to Aaron's after looking alwaysigslist. Found a nice fridge like I've always wanted, you know with freezer on bottom. Signed papers for a fridge and washer and dryer seeing how my cousin needed hers and would of spent more a month on going to laundromat. I was so excited. Not only was I getting a nice fridge but washer and dryer also.

I bought a trundle bed for my daughter. It was delivered and within a month it broke!! The frame broke. It was poor workmanship plain and simple, but when Aaron's sent two of their so-called professionals out to look, they would not take the bed back and basically told me my daughter was too fat for the bed and that's why it broke!! So I have paid all this money for a piece of garbage that is of no use to anyone. I supposedly owe five payments on this garbage and I refuse, that's right, REFUSE to pay another penny on it!!!

I rent to own a bed from Aaron's here in Surrey Canada... I didn't realize why I was itching and having trouble sleeping on the new bed. I just recently moved to a new place and have found bed bugs in the bed. It has a cover on the mattress and box spring. Took the covers off today for the first time and found worn spots along the corners and dust and dog hair... However they insist there are no bugs... How can they prove it? I've NEVER had bugs in my life.

Purchased a Pre-Owned TV From Childress, TX Aaron's store. The TV had been through their service center and check for function, everything was said to be in Excellent condition. After having the TV for 2 weeks, several of the sound inputs stopped working. Aaron's picked up the unit (and dropped off a much lesser quality "Loaner") for the unit to go for service. After calling Aaron's Local store 4-5 times, NEVER getting a call back, the TV was finally returned to the store.

I have had nothing but problems with Aaron's in Marble Falls. I rented a bed for 18 months. Have never been late on a payment. For the last three months they have taken out two payments which were not authorized. I have called and talked to the manager Wally to get 1 payment put back in my account each month. He is of no help, says he has done it on Mon but bank still has nothing from them. I am on a fixed income and now have things bouncing. Wally says that there is nothing he can do and when I try to get a hold of Corporate Office, they never get back to me. This is the worst company I have ever dealt with and just would like everyone to know that they should never purchase anything from Aaron's because you will have nothing but problems and no one there can do a thing to fix anything.....

I received a call regarding my payment being severely past due - due on 6/15 and received the call on 6/25 - my normal payment is 2 x per month - 15 and the 30th. So I go to the store (6/28) with more than the normal payment and the manager Bob in Trenton, NJ store not only refused my payment, he threatened to call the police and have the refrigerator removed from my home. I call the corporate office to file a complaint and the person on the phone was yawning and burping in my ear! I never heard from corporate.

This past June we rented to own an electric recliner. I have severe Rheumatoid Arthritis (Not looking sympathy, just stating facts of why I rented this recliner.) I can't sleep in a bed because of severe pain in spine and shoulder. So I must sleep semi seated. When I selected this recliner, it was perfect except for a small stain on the seat. No problem, as I put a sheet down to sleep. After they brought it the first time (over due by 2 weeks) the reclining mechanism wouldn't work. They took it back and fixed it. My s.o. told me that when they brought it back in order to get it into the room they had to shove it through the tight doorway, scraping the paint. When I got home I noticed the arm had paint on it and the seat was slightly slanting. I didn't at the time put two and two together.

I went to them on June 29th to see about some furniture. The first couch arrived on July 2nd but they could not fit on my elevators. I went back to the store the following day to pick something smaller and I did which was a sofa and loveseat with ottoman and 2 end tables. The young lady assured me that furniture would arrive that following Monday on July 7th. I agreed to this date because she said due to the 4th of July holiday they could not guarantee me any other delivery date except that Monday. Monday comes I get no call, no nothing. I had to call them and ask where is the furniture.

I bought furniture from Aaron's on July 2nd and sat it outside on the 6th of July, best I was being bit by bedbugs. I talked to the store manager Mr. Lenny about the problem. He told me that he had to call his boss then he told me that I was going to have to hire an exterminator. Then I contacted the regional manager about the same thing and he said that they were sending orkin's out. The regional manager and Orkin came out to do an investigation and the exterminator said he do not see any sign of them being in my house. So I talked to the regional manager about how I was treated and how unhappy I was by me being a new customer. He told me to come to their Maple store and he can give me a copy of the report, but when I got there he didn't have the report. Then still was trying to sell me furniture at a discounted price. But my house was never exterminated and I have to pay out of pocket for it as well as rewash and purchase the things needed to make that my kids and I would be ok. This genuinely sucks and I feel as if it's nothing I can do but post on social media. If I knew I would be dealing with all of these problems I would not have purchased the recliners.

My husband and I have only been with Aarons for 3 months and we have made all of our payments on time. We got a call saying our lease expired two days ago.... no one ever called us. Now days after it supposedly expired they keep calling at 8 pm being very rude and distasteful. Never again.

I have had three accts with Aaron’s. I'm a month late. Told them when I would pay. They have beat on my door, threaten they would call police. Every night hide vehicle - my windows, doors beat on. 1 acct is paid off. The second almost 4 payments left and the 3rd almost everyone on contact list called over & over. Dailey they advertise rebuild your credit. It's been 2 years now - nothing ever reported. I'm trying to rebuild my credit - one acct paid off. Have always for 2 years been on time. 1200 for 2 TVs cash, 4 more payments I will have paid 3600. I have too much to lose now invested. I find myself hiding at night living in apt. It’s embarrassing - them banging on my door and windows, yelling out threats, asking my neighbors questions. I'm single dad on disability, doing the best I can, always pay for anything I purchase. I went to Payday Loan Store today so they would stop.

Ok so I have been a customer of Aaron's for a few years. They have been ok. Until recently! I'm usually no more than a week or a few days more late. They have started harassing my references when I am no more than a day late! Coming to my house and just being **. So last month I was 5 days late. I paid online and they showed up at my house looking for 7 bucks in late fees when I paid the entire amount online. When I am done paying this off they will never ever hear from me or anyone I would have recommended ever. They are completely rude.

I purchased this sectional sofa that they told me was genuine leather. It even had a tag saying it was. I have had the sofa for several yrs and the so-called leather is peeling and cracking. I have called several times to talk to them about the issue and I get no response. But both times I've been given a # saying someone will contact me within 48 hours. It's been 2 weeks since my first attempt to contact them so I called again, given another # and told they cannot find the first complaint. They have another 48 hours to contact me.

I had never been a customer with Aaron's before. This experience is nothing I would ever do again or tell anyone else to do. If anyone wants to be harassed, peeking in windows, trying to open your door when in shower then go and rent from Aaron's. Since day one I was skeptical on whether or not to go through Aaron's. My boyfriend convinced me to do it, he had previously bought 6 items from them. We had ran into a bad year never not paid, but late maybe 1 to 2 weeks sometimes. I personally hated calling the store cause they have always been rude and argumentative. It got to the point that my boyfriend and I would argue over who would call the store.

I rented a dryer that was used and a recliner sofa, paid a month. When it was delivered I got the paperwork, and the dryer would end up costing me over $1000.00 and the sofa would not recline. When I called them, they said the sofa was already broken and I was paying insurance every month but the insurance does not cover repairs, it only covers if I ever move they will move my items free of charge. To me that is not insurance. I have tried for over a month to come pick up these items, they keep giving me the runaround. I don't know about the other stores but the store on Dale Mabry is HORRIBLE! DO NOT RENT FROM AARON'S!!!

This company harassed me about $45. They called and harassed me and my references. They should have sent written correspondence before contacting my references yet they didn't. We are all suckers. A $500 retail TV renter from Aaron's will cost you $1900. I WILL NEVER DO BUSINESS WITH THEM AGAIN.

I rent to owned a washer and dryer. When I did I asked for new, they drop it off at my place and they said that this works like new, so I took it. When I did it had a funny smell when I did my laundry. The washer stop working, they came to pick it up and I've been waiting for my washer for 4 months. I just got my washer back today and it's not the same one I had asked for in the first place. I wanted a matching set, but this is not matching. This is poor service. The store manager is so rude, I can't get a word out. She raises her voice and cuts me off as I'm trying to say something. I'm taking this washer and dryer back and I want my money back too.

In June I was going to purchase a new laptop but the laptop they brought had been used. I told them I wanted a new laptop because what had been brought had been used. I called AT&T because I had to register with them. I couldn't put anything in it, no name or password. The lady told me how to bypass it and get in. I sent it back. Laptop 2 brought it out, I put my name in it and password. Password didn't work. I hit a key that took me somewhere else in the computer that showed where the passwords would go but the hard drive disk was locked. I couldn't get back to the home page.

This has to be the worst experience I have ever had with any company in my whole life. First of all the sofa they brought was filled with roaches, so I had to pay out the cash to have that treated! If you go to one of the locations, you start to notice the place is crawling with roaches. Then we were late on one payment about 1-2 weeks past due. At this point, we have paid about $800 to these criminals for a sofa that is nowhere near that amount of money. My husband called them and informed that we would be late and they said that was fine. He even gave them a partial payment to placate them even though it made it rough on us financially for the week. Then the next week, two men show up at my doorstep asking about the payment.

I had the worst experience ever with Aaron's furniture. My husband has recently been arrested for the furniture we rented. We paid a few payments on it and we got evicted and lost the furniture in a storage unit. I had spoken to the office manager and she had made rude and unprofessional comments from my past and then threatened to have me arrested and my name was not even on the lease. I believe that they were covered by their insurance company. Can they get away with this? I thought when you have a lease, it is a civil matter? Please help me, I need to know if this is a civil matter.

I will never rent anything from here again. These people will harass you. I have only been late on my payment twice and the second time I was late it was because I was paying my mattresses off that month. In March before I made a payment, I called and they told me my payoff amount was 305.29, I paid 199.65. I called in June and they told me the payoff amount was 264.10. After asking how could that be the manager explained that it was their fault because they did not explain everything to me and that he could take $5 off. Needless to say, I will not rent from them anymore.

I went online to make my monthly payment for May 2014. I was called the next day saying that I didn't make the payment. I gave confirmation number, then I was told I was a dollar and a few cents short of making the total payment needed. I paid $82.00 because that is what showed up for payment online and that is what I told Keona. However, I had been paying $84.00 a month for my sectional.

Aaron called me on last Sat. night. They said I needed to make a payment, I did. Then on Monday the same person who took my payment the Manager Joel said he had no record of it and did not even remember talking to me. He acted like I was lying. I called by bank and they said Aaron did take the payment of $52 for the laptop I was renting. I called Joel and he still did not believe me and said I had to bring in proof which I did and he still said he had to check and he could not find it. It was the worst experience I have ever had with the company. He final called and said it was ok. He offered no apology or any type of compensation.

I'm currently renting a bedroom from them. When I got it one of the posts was broken and the large wooden fixture wouldn't screw in. They said it was on back order and as soon as it came in they'd replace it. I called every month or so to check if they'd gotten the piece and it was always still on "back order". About a year into paying for a broken bed, my mother was in my room helping me move the bed and the fixture fell off and nearly broke her hand. I immediately called them just to get a rude man saying basically they don't care because I was a few days late on my payment. So I paid up my acct and went to the store only to see my EXACT bed model on the showroom floor. I asked to speak to the manager because my mother's hand was hurt bad and I wanted this to be addressed but apparently they never made ANY note of me calling about the broken bed. Needless to say, I'm not very impressed with them or my experience.

I would never do business with the Aaron's Store located on 34 Weyman Ave in New Rochelle, NY... When I purchased my Item they tried to sell me a used laptop as a new one. They harass you the day the payment is due. You're calling me at 12:30 and your store doesn't close until 7. I dealt with them in South Carolina and had no problem. That is why I chose to deal with them again. I wish I could return my stuff and start over at another location. This will be my last time everrrrrrrr dealing with any Aaron's. They have left a bitter taste in me and my husband's mouth.

Where do I start? In November of 2011, we rented a washer/dryer and fridge. They were supposed to come in the morning. They came at 7pm. The washer was dirty. The pedestal on the washer did not open. My husband had to hook up the ice maker on the fridge and level it out. And the dryer only shut if you hold the door up as you shut it. We are almost paid off and a few things happened and....our ice maker broke and we finally demanded the pedestal and door be fixed as well.

I've had this couch & love seat for about 7 months now and 4 months into the contract the material on the couch & love seat has started to pile very badly and now it's basically coming apart. So the manager comes out to my house to look at it and says, "oh, this is customer abuse & you cant return it!" I said, "How can you even say that, you don't know how we live." Then he says, "I can offer you a discounted price and pay it off." I said i came up there with pictures showing him what my couch was doing and he said "Oh, this is a known problem and we will replace the cushions, it will take about 6 to 8 weeks for the cushions to come in. I will get them ordered." I said ok. That was mid-February, so now it's May 2. They are saying they won't do anything and it's customer abuse.

Okay my first time renting from Aaron’s and after 4 months I decided to move to another state and call them on the due date and told them that I was moving and need to return the merchandise. The manager got rude and talk to me like I was **. Told me that she was busy and cannot pick up the furniture and that I have to pay $94 dollars if I want to schedule a pick up date. After I said "No I am not paying you," she said "Well I cannot talk to you anyway. I have to talk to your husband because you are not in the contract." We both signed the contract and any time we call I tell them, "He cannot deal with this. He works all the time so please make a note that I am part of the contract." And they always say, "Okay" but don't do it.

I paid this fridge off in 2012, paid twice (or more) for it. I forgot to get the extended warranty. I call to ask them if it had a manufacturer warranty. They said no. Now I'm stuck with an expensive piece of junk and need a new refrigerator. It started leaking water and now it's not getting cold. I'm on insulin. It's room temperature. The management at this store used to be great. Now they have a bunch of greedy sales people that make a profit on what they sell no matter how junky. I'm buying a TV soon as it's paid for. They will not have me as a customer.

I rented a TV and a couch. I had to start making payments twice a month. No one told me that the payments I made went first to late fees, then to non-renewal fee which was $5 after 3 days then another $5. So every payment was not being applied to the rental amount. Needless to say I got behind. My payment was suppose to be 107 every month because they applied the payments to everything but the rental amount. I got very little applied to the rental amount. I even told them to post it to the rental amount and they refused. I told them I wrote on the mo to post as follows if they could not do it then return it to me. Now they came banging at my door telling me that that are coming in to get the furniture. This guy named Cory tried to break the door down.

Rented a sectional. Have not gotten the wedge yet. Got front load washer. Had it a week, it locked up. Called them, sent out delivery men out, could not fix it. Got the run around for a week and a half. Had to go get new white clothes. Whole load was in washer. They just fixed it at two pm today. This AARON'S Management and service department need to take a lesson from the people from the INDEPENDENCE AND COFFEYVILLE, KANSAS STORES.

We purchased a mattress set a couple years ago and made our payments every month. On the 15th of every month, we got a phone call saying we had not made our payment. Every month I would have to send them the payment confirmation. I made what should have been my last payment in March and now they are telling me I owe another month. I will NEVER use them again. The mattress is already breaking down. Bad service... and really rude people.

Last Monday April 7th, 2014 I called the Milwaukee Oregon Aarons store where I have been leasing a sectional couch since June of 2013. The reason I called was to schedule a pick up date for them to come and get the couch. I spoke to AJ, a salesperson in the store who asked why I wanted to return the couch and I responded that I simply hate it. The couch is just breaking down very fast and was cheaply made. For the amount I am spending on interest it's just not worth it. AJ responded with he was sorry to hear that and since I have been paying, I had invested over one thousand dollars that he would hate to see me lose. He suggested that I come into the store and find something else that I could apply the one thousand dollars toward so I don't lose out on my investment. I told him I may be interested in a dresser for my son and he said no problem that all I would have to do is make my current payment and I would be set.

I recently leased a sectional couch from Aaron's. Upon doing so I gave my furniture away to a family that had nothing. When I went out of town, a girl who lives nowhere around here calls and tell them that I moved, to come and pick it up, and they did. My payment was due the next day and apparently they didn't get the cushions with the couch. So I told them since they said it was my fault about the couch it's their fault about the cushions to take it up with her. They are trying to charge me over 400.00 for the cushions and said I can no longer rent from them. So... can you say lawsuit? They came in my yard when no one was home, entered and took the merchandise and didn't even ask for an ID or anything. Now they are saying it's my fault that it's gone.

Wow! I purchased a bedroom and living room set with your company a few months back. And boy has it been nothing but a nightmare! I was referred to you through a friend, whom I have shared this entire experience with. I work for a very large company, where I manage all client relations for 8 stores, and I can tell you, something like this would NEVER happen. I ordered a king size bedroom set, they delivered me a queen. I called and the girls answering the phone who are not only rude, unpresentable and careless said they would order me the correct size and it would be delivered Thursday. Thursday around 5pm I still had not heard from there for a delivery time so I called them. "Oh looks like nothing was ever ordered. Let me get with my manager and order it again. It will be in Thursday."

Me and my husband bought couches, a sofa and love seat from Aaron's. Within a week the fabric started separating from the seams. We took pictures and reported it. Took them about a week, they delivered new couches, same kind. Within a week same thing. They argued with us. The employees along with the store manager would not return our phone calls so we went to regional manager and that even took a while so eventually we got different couches. And I would say within a month the couches were getting little pin holes in the fabric, so again we are trying to get a hold of everyone and the way they treat their customers is crazy. They have no respect let alone any people skills.

I started leasing from Aaron's in September 2013. The set I had was really nice with 1 flaw, the couch had 2 huge seam burst. When I first received the furniture they sent a guy out to fix it. The repairman told me that the couch would have to be replaced because the burst were too bad to repair. The repairman called Aaron's in my face and told them the issue. 3 months pass and no one called, came out or nothing about my issue. I had to email corporate in order to get them to come out. When they finally came out, January 2014, they were upset that I hadn't made payments in 2 months. Seriously? You want me to pay for something that isn't up to par? The nerve. I told them to take the furniture and that'll be that. This company is not consumer friendly at all.

I recently rented a small apartment size dryer from AArons. Everything was good with the dryer. The problem was when I tried to return it. I started doing laundry at the local laundry-mat so I no longer needed the dryer. I had to call three different times in order to even talk to the store manager. He tried to talk me out of returning it and when I insisted, he tried selling me anything and everything in the store that he thought would be in my price range. Again I said "NO". Then he tells me he will not allow pick up until the end of the month. That's a week and a half since my first call to the store. That's a week and a half of cash I'm out! I live alone and on social security; every penny counts! They should be held accountable for their work ethics. They claim to help the consumer reestablish their credit and financial reputation. They don't tell about the bad reputation they have for ripping people off! Of course that is only my opinion.

I called Aaron's and told them to come and pick up the 2 appliances I have and they told me that they could not come and get them because my account was sold to a 3rd party after my husband lost his job. They could not tell me who the 3rd party was in order for me to call them. What do I do with these appliances now as we have bout appliances outright so we did not have to make a monthly payment.

I ordered furniture from Aaron's in Hayward, CA, thought the furniture I ordered would be delivered and what showed up was partial bed, still on floor and unidentified bug worm like in the dresser. We have yet to be called back to fix this situation and I'm growing more and more frustrated.

Well, I suppose my honest willingness to return the leased merchandise as well as offer what money I had toward my payment returned a good deed. I can also only assume that since I am a logical person that very well knows that if I haven't completed a lease by making all of my payments that any merchandise in question is NOT mine and no one should ever even act as if they think they have a right to keep something that can't be paid for.

We have rented from Aaron's for 20 years and for the most part been happy with them. In 2012 we got a new bedroom set and in less than 1 year the mattress was BROKE DOWN! So called them, they replaced it and now this one is BROKE DOWN! I called them and told them about the Mattress and all they kept doing is giving me the run around. I told them I would not make any payments until I got another Mattress and all they keep doing is lie to me. I have called them at least 20 times and they just keep on lying. All they want is their money, they do not care about a long time customer. We will not shop at Aaron's anymore!!!!

My current husband had went and got a TV from them and at the time we were dating and he moved in my place… that was fine as they knew this. My house was broke into and that was one of the items taken. Filed a police report - even told them who did it with 99.9% sureness. Spoke to corporate offices and we talked. I faxed everything and the lady I was working with named Linda said she would get back to me as she said it all checked out and they would charge us 600.00 which was fine. Then lo and behold I get papers as I am being sued for 3200.00. WTF is this.

We have been harassed by this company as well. They sold us used mattress as new, broke our ceiling fan when delivering furniture and also would not identify themselves as Aaron's employee when calling my home and asking for me, my husband asked who was calling and they would not identify themselves as employed by Aaron's which really angered my husband who has a heart condition and a history of mini strokes. I would not recommend Aaron's to anyone for anything.

I went to Aaron's in Chattanooga to look at furniture this past weekend and ended up choosing a living room set that they had available. I was told delivery would be before 3:00pm on the following Tuesday. I took the day off work and waited at home for delivery. However, they brought the wrong furniture and had to take it back. I went into the store to have the matter resolved.

I waited for my appliances for three days. I had to finally call them and ask what was going on. I was promised my appliances in one day. They lost them, sent them to another county and then they lost my address all together. When they got to me. I had to bandage them. For one of the drivers injured himself. Then asked me for a positive review on their performance. I was mad by then.

Purchased a computer system from the start, was having trouble in and out of the shop. So I called the computer company and was told that the dell computer I purchased had been purchased in 2009 and was a refurbished. Contact Aaron, told them what the Dell Representative, told me I wanted a new computer and would no longer pay for this used one and they gave me a new computer and was told that the money I paid would be transferred to the new one. No, they going tell me they do not do that and it was new. No one has a new computer from 2009 and you going sell it 2013. Plus I am signed up for automatic payments every other month. They taking more than my payment. I have asked them to corrected this and they haven't. I call and no one available to speak with me, they will call back. No one have called back. I would not recommended Aaron's to anyone. They full of BULL.

That Aarons is coming to my house late night knocking down my door. I been with them for 3 years.

I have had a relationship with Aaron's for more than 13 yrs. I am extremely grateful that there is company that allows someone on a fixed income to own quality merchandise. Yes in the beginning there are customer service issues but in the end Aaron's has NEVER let me down! This past Christmas there was a new item on the market and Aaron's people moved Heaven and Earth to get it for me before Christmas eve! I have gone to Aaron's for 13 Christmas big ticket items and paid them off in a year or two. If you pay your bill on the DUE date they won't show up at your door at 8 pm and ask for their merchandise back! If you find yourself in a financial bind...just call, they will absolutely find a way to work with you. They have given you their merchandise and they can't secure payment, they have no choice except to pick up their merchandise. Whatever the reason you cannot go to one of the Major furniture stores, why not appreciate that Aaron's affords you the opportunity to own quality merchandise in 12 to 24 months without a credit check whenever you need to and as quiet as it's kept helps your credit, I do. Thank you Aaron's!

Since I've started renting from Aaron's they come to my door 3 days after my due date at 8:00 pm without a phone call or anything telling me to pay or they need to take the furniture, this is UNACCEPTABLE! I told him to take the furniture and opened my door wide open angrily, and he left instead of taking it! I don't care for their business anymore and I suggest no one places their money into Aaron Rents.

Started out renting a sectional back in Sept. 2013, when they finally delivered it which was almost 2 weeks later, noticed a tear in the 3 tier shelf that set in middle and they said they would order a new one and over 2 weeks later finally, decided to get a bedroom set and tvs as well. Again way too long between ordering and delivery, but I understand over 2000 customers and it's hard to get everyone taken care of, but come on really, I have always ordered new items only and didn't give a inch on that so I thought fine small issues, but when they delivered the bedroom and tv sets were still boxed from shipping.

Anyone reading this that has problems with Aaron's harassing and calling or coming to your place of residence please contact me with your story. I'm in court looking at a 700000 dollar lawsuit. Email me. They're very rude and have followed me when my fiance was the one renting from them. They think they can get away with this stuff. If you want a lawsuit, email me **.

My issues with Aaron's started before my stackable washer and dryer set was even delivered. I went into the store and asked what electrical plug their sets ran on. I have a 110 outlet in my wash room. They said they have some that run on both. I told them that I needed the 110. No problem they said. I also told them that as I was planning to buy them and I would like a new set. No problem. I made my first payment right there in the store and was told that they had to order the set and they should have it by Friday and could set up delivery for that Saturday. (This was Monday) Friday came and went.... no one called to set up delivery.

My ex and I decided to rent a game station from Aaron's a few years back and we paid it faithfully until we owned it. So we decided we would rent again, this time a couple T.V's for our kids. We were making the payments like we should and we had no problem. Let me explain something, when I say we, I mean he. He put everything in his name and signed all documents. I never signed a single thing. We were never married so my understanding it's his account. We had some problems, he lost his job, we grew apart and now we are no longer together.

I ordered a sofa set brand new. I received a love seat that the staples were sticking out.. The set was supposed to have lights and a chair. I did not receive the chair.. This set was def used. It had scratch marks and dog hair all over it. They told me this was a temp set and the one guy that was with them asked me for my phone number because he liked blue eyed woman. I asked him to sit outside of my apartment.. I called the office to complain about the furniture, spoke to Thomas who was manager???? He stated he would lower my monthly payments and only charge me for 6 months. They keep telling me I have 6 more payments each time I pay..

I have leased new sectional. Contract states the same. When all was delivered, one side came new and one came pre-owned. Both sides have separate manufacturing date. Called the store within the same week. They sent Allan out. We agreed they will order new furniture. I called to find out before my 2nd payment was due if they are delivering new sectional. The answer was 1-3 days. It's been over month now and when they call me they ask if I can make payment. I logged into my online account, and only show payment lease set up for my laptop. The sectional does not exist when I log in. So what is the next step? They know they are wrong and probably unable to get new furniture at the same price. Do I file claim? Do I call back and return the furniture? Will anything stay on my record for non payment? Or should I say what furniture; nothing exist in the system? What a mess.

$122.50 was withdrawn from my bank account. Only $81.60 should have been deducted. I have called Aaron's three (3) times regarding this error. I need to be credited immediately or I will be overdrawn due to your mistake. Also, I do not like your new store manager. He is never available when I call. He is not customer friendly! I loved Alma. She truly cared about her clients. I miss her.

I had rented a TV from Aarons and while I was away to my other half’s sister’s death the TV was stolen out of my house. While I was away they banged on my door after dark and nonstop because my friend that lives next door told me. They gave out my information to people they should not have. So I finally called them. Told them I would be home on the 9th of Jan 2012 and when I got home my whole house was rob. I got a police report and Aarons told me that that wasn't good enough. I had to pay for the TV so they took me to small claims court where I am not paying 100 dollars a month for a TV that was taken out of my home and I have no idea by who.

I've leased to own many things with Aaron's and never had any issues with them. However, this one is very different. I purchased a game system in December of 2012. It was a lease to own of 12 payments. My contract states 12 payments! Our purchases have always been 12 payments except for one, a bedroom suite and it was 24 payments.

The Aaron's location: THE COLONY STORE (C0762), 5000 MAIN ST STE 25, THE COLONY, TX 75056;(972) 625-3771. The customer service is very unprofessional to references of their customers. I do not have an account with this company and they made contact with me for someone that listed me as a reference, which it is unbelievable the level of respect they have for others and the extent of their communication method. Do not do business with Aaron's!

BUYERS BEWARE! This company is at the bottom of the barrel. WORST COMPANY EVER! Just like most of the complaints here on this company I too fell a victim to these maggots! My nightmare began when I purchase a bedroom set from them. They delivered my bedroom suit, and the guys was putting it up, I notice that the foot board was damaged. I stated that this is not new furniture because you could clearly see it was damage. I was told to contact the store that day. I called while the guys was putting my bedroom suit up. I was told by a female rep that they will have me a new one that following week. Well the next week she told me that did not have another and she will order me one.

Bought a 20 hp tractor from them new? Don't think so. Two weeks of use off to the shop, six weeks without one. I tell them I want a second on exactly the same size. In the meantime the 1st one gets returned to me in working order other than the fact that the wiring was all cut up by the prior RENTER? So they go ahead and drop off the second tractor which would not start right off the bat. The driver stated, "We just repossessed this and was told to drop it off here. Its battery needs to be charged." I explained this tractor is only a 16 hp and is much smaller than what I need for our farm. I was told to make it work and they left. Well we tried. Ends up it had a bad wiring harness so I went to the store and spoke with Brian the manager and explained what was wrong. He said it was under warranty and would have it fixed if I would give him a date I could pay it off. Mind you, this is in Sept.

I went in to purchase a bed and living room set. The bed I picked up myself. When I got it to my house I notice there was a ripped on it and there was a spot on it smelling like pissed. My living room set was supposed to have an ottoman but it was on back order. The pieces that they did deliver had pillows to it and when the drivers was setting it up they ripped it and they hurry and put the pillows on it. I notice when they left and I called them. Then they told me that it was on back order twice and I had to call corporate on them. Then and only then did they start moving to get me my items.

Just like many of the comments I have read Aaron's harasses and badgers me constantly if my payment isn't made by the 1st of every month. They call multiple times daily and show up at my home. They call every one on the list. My payment is always made every month. Today was the last straw for me. I'm 8 months pregnant with my 3rd child and supposed to have low stress. The door bell rang today and I could tell through the beveled glass the red shirt and Aaron's logo. I ignored the first ring. The doorbell went off 3 more times and the the guy went to his car, phoned the manager and the manager badgered me on the phone for ten minutes until I gave in, opened the door and give them my credit card info and payment day.

Went in to rent a washer/dryer for a couple of months; just temporary. Paid for the first month and was told the combo would be delivered on Thursday and was called the next day and was unable to get in contact with anyone telling us why. Friday they called and said they were looking for a hose for the washing machine. Who rents something and don't have all of the product? Called Saturday and spoke with a lady and the district manager was suppose to call us back but instead went home. We went up there and the sales manager would not come out of his office to speak with us or anything. An employee went to the back and found the hose and delivered the product by himself.

On August 19th, 2013 my husband and I leased a Dell laptop from the Aaron's in Greer, SC. On August 18th my husband and I stopped by the store to see what they had available. I explained to the store manager that we intended on completing our lease and taking ownership of the laptop after the 12 month period; so, I did not want a laptop that had been previously leased out. The manager assured me that I would receive a new laptop. When we returned on Aug 19th we paid the 1st payment of $116.58. When the store rep. brought out the laptop there was no box. I was told that the laptop had been opened that morning and she (store representative) claimed that the box had been disposed off that morning.

I rented a washer machine from Aaron's in 2012. A few months into my agreement, I had a health condition and required to be admitted repeatedly to the hospital. Throughout it all, I maintained contact with Aaron's and let them know what was happening. When I moved, I gave them my forwarding information and explained I was moving months before I did so. Towards the last 5 payments, I was on bedrest and then hospitalized and had multiple surgeries. They repeatedly called my references even when they were told that I was hospitalized and could not speak to them. They called everyone I knew and told them I was charged with theft and even sent a letter to my home saying I had a warrant. I told them I was hospitalized and I was losing my baby and I would settle things once I returned home.

I leased a washing machine the third week in September from Aaron's. First use of machine, the water temperature was not functioning right. Machine fills up with water but doesn't stop when it reaches level. Have to stop machine, let some water out, start machine and it begins to rock and shake. Called store, talked with Shae, Ashley, Malaika and the manager Mike. All about the washer. Was told by Ashley that I could get new one as this washer was new. I chose a new one which was the Samsung platinum machine. She said the machine would arrive in a few days brand new from the manufacturer's warehouse. It did arrive, not in a box but all wrapped up in plastic and scratched up and dirty from another store.

I bought a bedroom suite from Aaron in Zebulon, NC and my payment was $189.00 a month but I paid $200.00 every month to pay it off early. I was late one day and I called them and told them I would be in on Friday to make my payment. They sent two people to my house at night to intimidate/harass me. I am a single female and I do not open my door at night for no one. They kept knocking on my door and when I asked who it was, they ask me to open my door without identifying themselves. I asked twice. I thought someone was trying to break into my house and rob me so I got my gun and told them to get away from my door, and that I had a gun. They finally said they were from Aarons. I was so angry!! They came to collect a payment or the furniture. I told them to get off my property and never set foot on property again. Nobody is coming to my house to bully/intimidate/threaten me. They left. I called headquarters and talk to another dummy who said that is what they do. They picked the wrong person. And I plan to sue.

I am at the end of my contract with Aaron's. They no longer allow me to pay online and are forcing me to come into the store to pay. My husband and I work and have other things going on during their store hours. Even after I explain to them the situation they continue to harass me and my references. They tell me they will take my card information via phone but I don't trust them at all. I don't understand, if you have history with them and have always paid for 2 years why they harass you so much. This whole experience has been hell and I wish I would have never dealt with them.

I rented a washer/dryer from Aaron’s (not sure of the date). I had them hold the dryer until I sold the one I had, so 3 days later I told them to deliver the dryer. After paying on this combo, I realized that they were charging me for two separate agreements. I submitted a complaint to the BBB and they responded, finally, and agreed to combine the 2 agreements. My payment only decreased by $5, which doesn't sound right to me.

Renting from Aaron's is like selling your soul to the devil. Look at their satisfaction rating: 95% that wrote a review are dissatisfied, 85% of them are "angry". I would never rent anything from them again. They have called me at times 5 minutes after their store closed on the day my payment was due. I explained to them that their store closes before I get back into town from work so I mostly pay online. They call your references (a reference is just that, once they get the reference they should not be allowed to call that person again.