Aaron Rents Reviews

I forgot to leave a review when I bought my sofa. Sofa is wonderful shape and Aaron's was very polite and fast setting it up. I would recommend Aaron's. They offer good deals and easy to work with. 🙂

Bryan and Marcus was fast and efficient with great manners. This was Bryan second time setting up furniture up for us. It’s a pleasure when he does! Nothing was damaged and they helped to arrange the room.

I want to let Antwoine and Henry, deliver my washer and hook it up with no problems. They also made sure I knew how to operate the wash machine. Great Job! I have been with Aarons for years and they have always been fair in everything. If I had to choose I would choose Aaron's over anybody. Great customer service, answer all your questions, and most of all the staff, so friendly and kind. Marilyn

They gave me personal financial debt information to a minor over the phone even after the minor told them I was not even available to talk to them. So the employee decided to tell the minor I was behind on payments

I had horrible customer service today with with Sharonda…. She used an unprofessional tone with me,,, she was rude and sarcastic. Very unprofessional and unappreciative of my loyal customer service. She was loud and arrogant.

Jacob is great. He always makes sure we happy with the set up. We been with Aaron’s last 5 years. Always been great service. We paid our wash dryer off. They still fix it for us. We also got a couch from them. Paid it off.

I rented to own a new out of the box refrigerator and never missed a payment and paid it off. I went in to rent another item and told I wasn't able to use my .01 and pay as you go that was sent to me in the mail even though I just paid an item off. So I didn't rent another item from them. Two weeks later my new fridge starts to make noise and I was told the fridge had a one year warranty (of course) and now I'm stuck trying to figure out what's wrong or get another one. I was told to call a Gm and see if he can do anything but I can see that's probably not gonna help. Beware of this place. My last fridge lasted over 15 years.

I bought the Arodna 5-piece bed set a year ago. On delivery, the team broke the dresser mirror. Today, after a year of creaky beds and shift headboards I decided to take the bed apart and found the frame was never screwed in properly. The headboard was misaligned on the frame. To top it off? The day they delivered my bed set, the team called an unaffiliated friend to chat outside my apartment for 15 minutes. The experience has been unsettling.

This place won't back what they sale. Rented and paid off refrigerator new in October for $1700 but it couldn't stay cold. I reported to them I had issues with it. They said once I paid it off they won't warranty it so I called Samsung. They said I had wrong control panel that it was a floor model that was repaired before so I call Aaron's to have them tell me I was screwed to buy another one that they won't have a repair man.

Ordered a black washer/dryer set but they sent out a white to be delivered but I said, "No ma’am I didn’t ask for white," but then got black in but went up on price after we had discussed price when I was in store, to top it off said I changed my mind about the white..No I didn’t because I never ordered white! Poor communication!!!!

We needed to rent a refrigerator. Too many establishments require you to provide them information, listen to useless bots or jump through hoops before they answer your questions. That is if you don't have to leave a number for a call back. I was very frustrated after trying 4 or 5 of those. Aaron's handled it all over the phone and scheduled us for next day service. Phil couldn't have been nicer or more helpful, and got us a larger fridge at a good price. Aaron's will be my go to guys when ever we need rentals.

Whatever you do don't deal with Aaron's. Look what they did to me. They couldn't get my order in. And then said, "O we can't deal with you"!!!! Lol Whatever you do don't deal with this company because if they decide they can't get it they change their minds 🤣

Message them hoping they would be able to better help a customer that was needing a specific item at the time for work purposes which they didn't because of their supposable guideline in not making no exceptions on a sales of a item at the time which would not have hurt their business at all which would of profited sub naturally towards the business. Once it was paid for it would have been over $2,000 dollars back towards their business for item that would normally not cost no more than 500 or less dollars to buy straight out from another company like home Depot or Lowe's or Harbor Freight or some other places less than that, but because of their so called guideline in not making no exceptions they lost business and made me😑 have to go elsewhere. 😠

We tried 3 times to return an item we brought, they refused to come get it and kept lying that they came and no one was there. They also kept, "We called you," but they never did. I don't want their property but they won't come get it. The manager was a real jerk. Every time I called them and hung up on me twice. This is the Leesville/Deridder store in Louisiana. I'll never do business again with them

I'm livid. My family has rented to own and outright bought many items from Aaron's over the years, including a sectional sofa set, 86" tv, area rugs, a queen adjustable bed frame among others, in Las Vegas and other cities. We currently are renting to own a washer and dryer in Bullhead City, AZ. We started in September 2023, so we've been paying a year and a half. The last 6 months we paid 3 months in advance twice . This month, we had a medical issue and couldn't make the payment. It was 10 days late. No offer to work with us other than we'll come pick it up and hold it until you can pay. Is that how you treat your loyal customers? That is an insult. We have referred people to Aaron's. No more. This is the crappiest customer service ever. These are almost paid off. Isn't there some other way to work it out?

I’ve been dealing with Aaron’s for many years now. However, my current experience has been anything but great. Last year I went in to rent a living room set, and I’ve only been late with 2 payments so far, the second one being this month. The store in my location has a very rude employee by the name of Chris. I think once I get this furniture paid for I will definitely be taking my business elsewhere.

Very bad. Customer service will call you and harass you if you a day late. Even if item is almost paid off will bang on your account every second. Will take money out of other people account without their ok. Do not I mean do not buy from them. They are crooks. I called the business bureau and made a complaint. They have a bad record with them. I will not change this review till they fire manager and improve their practices.

I came to the store today to purchase a new furniture set. I have worked with this place on State Street for the last three plus years. I bought a lot of merchandise from them and paid it off. I just got to the end of my last contract and was going to purchase a new furniture set, couch, loveseat and chair and the ** lady at the front desk told me to hold on a minute because she was on the phone and I was good with that but after she was done and I proceeded to explain to her what I was looking for she answered phone call and asked me to hold again. She once again got off the phone and in the middle of my sentence as I was trying to speak she put her hand up and said, "Hold on again please," and answer the phone. I have spent thousands there and I took my family and just turned around and left. it seems to be they have new people running the place that aren't very good with their customers

Horrible customer service. I ordered couch/love seat from this Aaron's and selected weekly payments. When I checked out it put me on monthly payments, so called the store. They told me I was out of luck at 1st, then told me if they switched it to weekly, I'd have to make an extra payment. Then the Sales Manager told me if I didn't like how they ran the store, go to Rent-A-Center. So guess what I did. Then the Store Manager called later basically defending the Sales Manager. This store in Kinston, NC sucks.

I have had nothing but issues since I rented my dryer. From slow response times to fixing it. Promises to credit payment amounts because they took a long time to fix it and then never crediting it. And calling and asking for payments when I'm set up on auto deduction.

I just started renting a dining room set from the store on Brent Avenue in Pensacola. I'm finding it not a very good experience. Their techniques are very interesting to say the least. Once I pay this table off my business will be taking somewhere else.

I love McHenry location. Alyssa is a true blue employee and she helps her customers out to a T. I will continue to do business especially for her, and she does her job great and makes me feel thankful.

I bought a washer and dryer set. Not even a day after the first small load the dryer quit. Yes after 1 load. I got a loaner till mine was to be fixed. It has been 6 months and I'm paying for something I don't even have. I hope you have better luck with using them. I personally don't recommend this company at all because they don't hold up their own agreements.

My sofa and dryer were delivered today and Chad and Garrett were wonderful. They were friendly and very efficient. They helped with my old dryer and moved it out of the way. Went above and beyond what they needed to do.

I have contacted Aaron’s multiple times about the quality of my couch. They denied helping me by sharing I don’t have insurance. The employees at front desk and manager are rude and unprofessional. I called the lady a few times in late Nov/Dec about hardship and she never notated my concerns and situation. The manager told me that me calling doesn’t change anything and they can’t put that in the system. He said, “we will continue to call you everyday and will show up to the house if we have to. I’m wondering who is the “we.”

I am a customer of the Saraland Alabama store and I have never been so disgusted in a company as I am with this particular store… The “manager” Timothy was absolute TRASH! I purchased a washer/dryer set from this store 4-5 months ago and the Dryer went out… Yes! ALREADY!!! So I call and request that they replace it with a new dryer and it all goes to hell from there… We were told a technician would come out to evaluate the problem so we scheduled an appt with said tech. Then, surprise! They never showed up.. And didn’t even bother to inform me until after the scheduled time had passed..

I had been renting a sofa and big screen TV from Aaron's for some months and got where I couldn't afford to continue making payments so I called and asked them to come pick up the stuff and stop taking payments from my checking account because I was set up for autopay. They told me it would be a few weeks before they could come get the stuff which made it the 10th of November when they scheduled the pickup time for.

My name is Luis **. I am a forever live customer with the Aaron’s furniture store located here in Orlando Florida off of Semoran Boulevard. I like to congratulate the entire staff in the store at Semoran. Myra and Leticia and Noel are very compassionate and demonstrate due diligence for their customers. Leticia went above and beyond and delivered my speaker to my house. This is something she did not have to do. I am forever grateful.

I bought a love seat and I did in store payments. Then they lied to me and said I could get Aaron's plus then at the end of my lease I was wondering about Aarons plus they then told me they won't honor it. Then I got 2 rugs and the manager was mean and nasty with me and instead of coming in and paying for it, they told me I have to let them take it out of my account. They tried to take more money than what I owed. Years ago they did that then too.

Aarons is the best. The people are so nice and friendly and they will answer any questions you have and reply fast. The product are great and for the price you sure can't beat them and they are affordable. Me and my husband is on a budget and that helps us out a whole lot. I've bought a couch and recent purchase a washing machine. They both was great purchases. HOWARD **. Lease Agreement # **.

The Customer Service named Faith was very nice and very sincere and The Delivery Guy was very Knowledgeable. The Delivery guy did his job the very best of there capabilities. Thanks for all you! Thanks.

Aaron store in Jasper, Texas. Jeff and his delivery guy is very awesome people. OK I can’t tell you enough how much I appreciate them. They are the best. If anybody can top them I’d like to see it. Thank you Jeff. Have a great Thanksgiving.

This is the second attempt to give Aaron's my business, and they never return calls, I did online orders that they couldn't complete, and then kept my initial down payment of $70, with no outlook if it would ever be refunded, please, please do not give these people your business.

I’ve been with Aaron’s as a whole since 2017. I moved to Texarkana TX a year ago and leased a refrigerator, washer and dryer, and a bedroom set. Unfortunately It’s been a very unpleasant experience. I ordered a king size bedroom set, and also a king size mattress. When I received the set, the bed frame is larger than the actual mattress. I spoke with corporate and the store- and corporate advised that the WRONG set was in fact sent. (It’s a Cal King size.) So the store placed an order for another king frame. Took off work for delivery and received a call from the store stating they will not deliver the other frame because they don’t sell Cal Kings in this set… but yet there is a cal king frame in my bedroom.

So today was my last payment with them. Never been late. Always paid on time and when I went online to pay my last payment they had a fee of 4.95 connected to my last payment. It said something about nonrenewal fee.

Sal, at Aarons in Athens, Tx was amazing. He took care of me and my needs way beyond my expectations and made multiple suggestions I had not even considered!! He was a true blessing on a day that started out badly, as our dryer went out. Then, on top of everything else, he stepped up further and delivered it the same day and made sure all was working before leaving. And his assistant was amazing, too!! All were super knowledgeable and so very courteous and helpful!! Jessica, in the office, was also super courteous and knowledgeable!! This entire experience was so very worthwhile!! I wished I’d have used them before and I guarantee I will continue to do so and I highly recommend them to anyone with needs!! I’d give them more than five stars if I could!!

I ordered a queen size bed. They brought me the bed frame. No mattress. No box spring. They tried to charge me extra for the mattress and box spring and the bed frame was $49.21 for 24 months and the mattress and box spring $80.00 for 24 months. I said, "No. Take it back. They did. I was very unhappy with them. I have been a loyal customer to them.

I was approved for a bedroom set and was very excited and all I was waiting on was for someone to call me for delivery and all of a sudden I get a call saying there was some info on my application that needed to be verified. I verified the info correctly and got an emails saying I was not approved after being fully approved. This would of been the first bedroom set I would of got and took my time to pick it. I heard great things about the company and now I do not know, Why get my hopes up and take it away like that???? Why do people like that. It broke my heart. I am sleeping on the floor and thought I finally had a chance to feel like I have a home for it to be ripped out from under me....Who does that to a human being????

I purchased a washer and dryer outright from them but made sure I bought the warranty which I pay monthly for. Fast forward to when I actually have a problem with my dryer 2 years later and I keep getting the run around. After a week they finally set a day to come and take my dryer to be sent out to get fixed/looked at and my replacement dryer brought in place of mine until it gets fixed. They arrive on a Thursday take my dryer and say they can’t leave the loaner dryer because it is missing screws. They state they can be out the very next day with it, which the conversation was all caught on my outdoor camera. I stay home from work on Friday with no time of when they will be there. Nobody ever arrives.

Website says pay a $1 and receive delivery in 3 to 7 business days, but a few days later you receive a call from an associate telling you that delivery will be about 3 weeks and you have to pay full first month's bill before delivery. Any changes that you make to your account such as changing pay frequency will result in a $30 charge. This company is ripping people off, not to mention you're paying $1,000 more just off interests than what the product is actually worth. These employees will hassle you before you even receive the products, constantly asking for payments.

NEGATIVE review I am posting for the Mt. Holly store in NJ. Furniture was scheduled to be picked up on Saturday, September 7, 2024. I was told that was the day they had all deliveries/pickups in my town. Of course, they never showed and I called the store and asked where they were and was told they are done for the day. I have already contacted a site about this business as they are awful, unpleasant and the customer does not come first at this store. I want the furniture out of my house and as far as I am concerned I owe them nothing for this month. I have had 3 issues with this store since I first placed my order. This is the third issue with them, all I can say is buyers beware! Manager was impolite and a know it all. DO NOT RECOMMEND THIS COMPANY!

I rented two things from Aaron's. Aaron's I understand make huge profits on items. I rented an Xbox x. It rented for 89 dollars. Now 18 months is 1600 dollars. New 499. However Aaron rents used at same price as new. So my Xbox was used at 89 for 18 months meaning this 499 Xbox could net them 2500 or over depending how many times returned. Probably I will finish paying off item. However I am talking to Indiana governor about Ohio law. In Ohio a rental company can only charge that is left on item. If item rented for 12 months all rental place can earn is the remaining 6 months rent. Recently I was going to rent a dining room table. It had issues. Yet they were taking 19 a month off and charging 18 months.

I went to the Aaron's store in Jasper and Rhonda was training and Jeff was training Rhonda. They were very helpful and got me what I needed. Also everyone they was working if I seen they they spoke and was very friendly. All in all wonderful customer service. Very helpful and I hope they see this as well.

This company is the most money, hungry company. I would never rent from Dickson Tennessee ever. The customers pay the late fee. Count isn’t even passed 30 days late. They summoned you to court. They don’t wanna work with you. They say they want their money in there that they’re business but they’re supposed to be there for their customers and as long as the late fee and it’s not past 30 days late why should it be a problem, if I were you go to Badcock would never Rent from Aaron’s and a millionaires and I would never tell anybody to go rent from them.

I started renting from Aaron Rents about four years ago. Started off with a laptop for my granddaughter. Paid it off in time. Never late. Never no problems. Although when you go into the store, it was always an issue. They can’t find this so they can’t find that. They would prefer you to leave and they will send you a picture or they will call you with information but never call you and never send you the information, OK so I’ll let that go for my backyard to have a backyard barbecue payoff. No problem. Let them take it automatically so this way I don’t really have to deal with nobody problem payments on time merchandise. Whenever I go into the store they give you the same, "Oh sorry, sorry I’ll look it up for you. I’ll call you with a price. Will send you a picture." Never happens.

I placed an online order. Called. Answered questions. Was denied. I have paid off numerous contracts with Aaron’s as of now. I will pay everything off that comes from Aaron’s and I will not do business with you guys ever again. I was sent a Gold card that I was a good customer so I was such a good customer. Why did you deny an online order for me?

I’m delighted to recognize Ms ** from Forestville MD. She is exceptional work her ethics and kindness have been a game changer for my family over the 3 past years. Her reliability and dedication have made a significant difference and we’re deeply grateful for her presence in our lives and community. Thank you Ms. **.

Placed online order, said it was on its way to my local Aaron's. They spoke with me on the phone and verified some questions and said it was good to go then a few minutes later I get an email that my order was cancelled because they could not verify my information. This is ridiculous! It's for a fridge which of course I need badly because mine died.

My Aaron's store is in Kingsland Georgia. I'm satisfied with what I have. The manager Richard, is a excellent manager, he bends over backwards for all his customers and treats his customers with respect and honesty. Marianne **

I will never go back to rent anything.. been dealing with them for about 20 years when Mary was the manager in Mount Pleasant, Michigan. Ryan, the manager is a joke over six months waiting to get brand new couch fixed… I have bought everything from a brand new riding lawnmower, kitchen, Front room, TVs.. You paid that much and they can’t come and fix a simple thing!!!! Will never see me there again..

I had to purchase a stand up freezer and within a month I was gifted a brand new better one. I requested that Aaron's come pick the one up that I got from them. 2 men came out and looked at the freezer and said they wouldn't take it. They also kept taking payments out of my account. Finally they returned my money and took the freezer back. They said the freezer had bugs in it. I had to get an exterminator to look at it to prove it had no bugs. Aaron's is rude and they lied about it having any kind of bug. They are not worth it! Save your money and buy outright at Lowe's or Home Depot.

So I got the email saying that my item was received at the store and will be deliver in 2-3 business days and will contact me directly about the delivery info.. Then received another email after few days saying, "Sorry we cannot approve this order for some reason.." Lease was signed and first payment was made a week ago..

Gil or Dil the manager needs to fix the way he talks to customers regardless if they are late or not with payments. He does not have good customer service skills at all & doesn't care about the reason of nonpayment. In a roundabout way he was calling me a liar about my situation, his comments were nasty, I am so tempted to get in touch with Aaron's headquarters in Atlanta. He had no business talking to me like he did.

My name is Anissa. I will NEVER use another Aaron's again. I do not care what part the state Aaron's is located. I had a HORRIBLE experience with Aaron's. Aaron's will take your money and not give you quality service. You will never receive the bill where the customer has paid in full. A customer will never get a straight answer about anything. You are place on hold at the store for hours. I purchase a BRAND NEW black commercial washer and dryer along with the pedestals paid over $5,0000.00 for them My washer and dryer are paid for now.

First off I had purchased many items from the Benton store and paid them off. I recently order a washer and dryer for my disabled neighbor. I was told it would be delivered in 5 to 7 business days and it has not. I offered to pick up myself and they refused which I have done on every purchase I have bought from them. Apparently they are under new management. I do not recommend using Aaron's in Benton AR. I will not be purchasing anything else.

Great customer satisfaction with the Princeton store. Always answering any questions and helping any way they can. Chaney is great! Delivery time is right on spot, good customer friendliness and always with a smile.

Horrible customer service. Waited 3 weeks for an order that was canceled. No follow up call. I had to call the store 4x to get a response. Each time was given a different response. Wasn’t even offered given an apology.

This is a scam! Please save your time and money and walk away! Chris ** a manager at the Plainfield store Lied to me several times and was very irate when I pointed it out to him. He insulted me many times and I am a grandmother and disabled person. It's so hard to believe that he could even be a stock boy let alone a manager!

I was looking for good furniture I could make payments on while my home sold. I applied online and was approved. I had to call the store to verify some information and start my order. I was told one of the sectionals had to be ordered online so I did. It said I would get the set 5-7 days. I called the store back and was transferred to another person to get the 2 additional sets I needed (living room and bedroom). I gave him all the information and requested a delivery of Friday May 10th.

I will never do business with Aaron's again. The TV I just paid off a 75 inch hisense completely stopped working. No one will return my messages or calls. Keep on doing business the way you're now and you'll be out of business. I'M VERY ANGERY!!!!

I been coming to Aaron's since 2011 and it’s 2024. I would say great quality my whole entire house has all aarons furniture in it and electronics. The two gentleman just delivered my sectional and I love it. They was very polite and respectful people. I will be purchasing the rest of my bedroom set pieces once I get my tv and sectional paid off in the living room. Thanks for being a great company.

I almost had an item paid off and they came and took it because I had trouble paying. They never told me I could get it back when I paid a payment again. They also would rewrite things when I almost had it paid off, not good business to do that to people. The manager of the store always puts me down for being a little late. I pay when I get paid. I have paid off lots of things for 14 years. I think they should be nicer when talking to people and let customers know they can get items back after paying so long.

Horrible customer service! I work in customer service and if I spoke to customers the way I was spoken I wouldn’t have a job. As a store manager you’d think being ethical would be a part of the job requirements but it’s not for the location in Asheville NC. I was going through a tough situation, called the store to see about either making a partial payment or getting an extension. Spoken to horribly rude customer service!!! Do better. Also they cancelled my lease without even discussing it with me. Not to mention they over charge!!

I recently purchased a bedroom set from this furniture store, and I'm thrilled with the quality and craftsmanship. The pieces arrived promptly and were easy to assemble. I'll definitely be returning for more!

I caution everyone intending on doing business with Aaron's on Miami Blvd in Durham NC. After completing my initial payment and waiting 6 days for delivery the GM, Charles, took it upon himself to cancel my delivery when his poor customer service and unwilling to provide true information were reported to corporate. I was advised I was first on the list for delivery so when no one had arrived by 10:30 AM I reached out to confirm my alignment with the delivery schedule. I wanted to make sure if I needed to adjust my additional obligation I could promptly. Charles took my call. He stated the original employee I requested to speak with was on another line. I shared with him what I was advised and he stated I should have never been given an exact time.

I understand that I am supposed to make my payments on time and I haven't done too well on that lately. But my daughter lost a baby in November of last year so our mental health and finances are very strained. The manager sends out this jerk to ask me about my account. He pounds on my door like he is the police and wakes up my whole family at 8am! My whole family works nights and that was very rude. I used to love dealing with them but now, they have a bunch of bad people working for them and I will never deal with them again!

My experience with Aaron's has been a complete nightmare. They delivered the wrong washing machine. Almost fired a kid because he brought the right one back before the 7 day. Wait period they demanded for their mistake changed my price from 59 to 79. 299 to 119. My daughter went in Store to pay a payment, the manager, Chris. What's arguing with an Employee. Then decided It was okay for him to choke his employee in front of customers. Scared my daughter so bad. She left the change. My payment date twice charged me a huge amount of late fees, called my phone 32 times in 1 day off of several numbers.

First off I'd like to thank James ** for working with me and finding the right couch I needed. Hurt my back and was needing a new firm mattress which he told me it would be in next week but managed to get it to me the same week I had ordered it online. Rick and Brandon the delivery guys were nice enough to take the old couch out and the old mattress out with no complaints. The people at this company works as a team and make sure when they deliver your furniture or whatever they're delivering not to bang up your furniture on walls exedra. Oh by the way the couch is very comfortable Ashley's Furniture. I know some people say why should I shop at Aaron's, it's overpriced, it's no difference if I used a credit card and paid interest on it. Thanks ** family.

I rent a refrigerator, Washer, dryer, and now a stove from Aaron’s on Dixie Highway in Louisville Ky. At first their service was great! But then they started messing up my payment schedule. I am on easy pay- so it automatically comes out. I’ve had to call several times to have to corrected. But it always was and with courtesy and kindness. Then last month I ordered a stove from them. I had it scheduled to be delivered first thing in the morning. Was told I would be first delivery because I had stressed to them I had kids and would be hauling my old stove off the night before delivery. Delivery day came and I waited... and waited… around 3 I call and check to see how much longer. My kids were hungry and ready for lunch.

I would never recommend them to anyone! So I get I am responsible for payments and such! So generally if I fall behind and payments due the week I don’t get paid… I make it on my next payday… I made a mistake and made a payment arrangement on the week I didn’t get paid. So the manager Dereck from the store was trying to get in contact with me, now mind you I work at night and sleep during the day….. so when I called him he wanted to know why he could not get in contact with me…

Terrible customer service from the store to online. I just cancelled a houseful of furniture and going to RAC because Aaron’s cannot get anything together and will continually lie in your face. It’s ridiculous so I just assume they have too much business and I want to help them out by pulling mine. You are welcome.

I rented a washer and dryer from them. And after the warranty ran out and I was done paying on it. The washer blew and the lady manager. That was at Nashua location was not helpful at all. Wanted me to buy another washer from them. My washer's only 2 years old. I would not recommend buying from them. I'm out of luck with just a dryer now and no washer.

I Rented a couch from Aaron's in Murfreesboro tn. They call it a lease but it's a rental which you will end up paying 3 times the value of any items you get from them. I fell behind and that's when the real harassment started. Phone call after phone call. Knocks at the door. Violent knocking. Scared my 7 year old screaming at her thru the glass door. I made a few attempts to return the couch and finally did get it returned to them in perfect condition. Now they're suing me for back rent with a lawyer's office that specifically does these cases for multiple rental companies. I called them. Explained I returned the couch. They could care less. They want over 2000 in just legal fees on top of back rent court fees and interest on a couch I returned. You have been warned. Stay away from Aaron's.

Accidentally made a double payment on March 1st. Requested refund, but haven't received it yet. Today is the tenth day. I've called Aaron's about this issue several times since, and they always say the store manager will look into it. He never does. They always say that they stopped the payment, sooo... I contacted corporate twice. The first time, the rep gave me great advice. The second time, after the tenth day, she gave me attitude. Now, I have to get my bank to step in and do a charge dispute. It seems to be the only way to get the money back. On top of that, Aaron's had me contracted for TWO washer/dryer sets. Another thing I had to correct.

I'm getting phone calls every day, three times a day AFTER refusing delivery. I did this because I changed my mind because reading so many negative reviews was alarming. I'm glad I never rented. I could only imagine the headache a missed payment would cause. They are like the mafia.

Terrible staff at the Hamilton location! Beware! They tried selling me a pre owned TV which I knew was used because a lot of the apps were signed into accounts already, and then they cursed at me over the phone. Absolutely disgusting.

I let my manager order 2 play stations and we're approved. Once it got to the local store the manager canceled the order with no notification. Even though my voice can get loud she became belligerent to me over payments on a laptop computer. I told the young man in the store to ensure they will never hear from us again until we finish paying for the laptop. She has called me in as much as 5 times a day while I was in hospital and told her I'd be in when I got out of hospital. I'll be damned if she did not continue to call me. Very poor excuse for a manager. 1 star is about 99 stars too high for this store.

I’m truly grateful for my professional experiences and fondness of Cassandra at the Promenade location. The very 1st time I spoke with Ms. Cassandra up to now has been amazing. She enables you to feel comfortable about your experiences with Aaron’s as well as the products and services you receive. I started out with a washer and dryer and as of today a home computer system. Thank you Cassandra for your warm and supportive personality. You have made a wonderful impression in my life. IB

Cause I have bought several items from them and all of a sudden a new year comes and they are making home calls if my card on file which it is. Why y'all want get my pass to amount of my card and I told y'all too it's crazy. Then you say I have to pay by this date. I will not get nothing else from Aaron's. That's a wrap. Sad but true/ I was a loyal customer.

I got accepted into a rental property pretty quickly. Aaron's in Salem Oregon helped me from start to finish. From what would fit in the property to professional set-up. They even ensured I was happy with the items I purchased. Changed my delivery date to ensure I had furniture before the ice storm. I am very happy with the service received.

I called to do a 60.00 payment on my account. My account is 90.00 monthly, so I had over a half of payment. The manager told me no & hung up. Not how you are supposed to do business. Not how you talk to customers. I will never ever do business with them again. I will take my business to RENT A CENTER. As least they know how to talk to customers & they really do go out the way to help. Aarons is garbage to me.

I have been a loyal customer with Aaron's for years and very pleased with Carlos at the Adamo location. Now looking for other items. I have had the pleasure to have Tanner research and locate exactly what I was looking for. What an amazing experience. Tanner went above and beyond in professionalism, courtesy and diligence. What great staff members both of them are. Thank you!

I’ve rented several items from Aaron’s and been a customer for 2 years. Never had a late payment. They treat me like crap. Saying my payment failed so they had to charge 2 fees. Aaron's is not going to take my money anymore. I’m done with Aaron’s.

I been renting to own and it’s sad how I’m reading all these horrible experiences at their Aaron store! I’m glad the Aaron store I go to NOTHING LIKE THAT! There kind very patient really helpful! They also call me to make sure I’m happy with my products!! Only issue I have there so amazing it’s hard to get a queen size bed due to the amazing sales they always have! Thank you Aaron’s!!!!

I have been a customer for 2 years, almost never had an issue with a late payment or ever did they have to chase me down for one. I called a week and a half ago to get my payment moved to the 15th of this month, the service rep at my store assured me that I was paid up until January. I wake up to Aaron’s taking a payment from me that money was already accounted for that was part of my rent money. Times is hard right now for the unnecessary charges.

I been with Aaron for 10 years and always been good until today. I went in to have a range repaired and get a PlayStation 5. No one in store except workers. Waited 20 minutes to get range in and still no one offered to see if I needed anything. Never offered a loaner but charge me a late fee when I am late. Never even asked my name. Since they put a new manager in there the place is a joke. If this keeps happening I will pay everything off and go somewhere else.

Ordered a table set from them online. It was damaged I reached out to the company to request replacement and they sent out a tech to repair it. Well it wasn't able to be repaired because of the low quality of the product. The tech however spent hours in my home only to make the damage worse. Weeks later I had to reach out to the company again because they never checked back about the product. I asked for a replacement for the damaged tabletop. A while later they came out with an even more damaged one which I immediately refused it and called the store again. I was told that they would send my a link to some products that were similar. They were not similar and wouldn't fit the space.

All it takes is one bad employee. Kathy (who is apparently in charge of accounts) is a witch IMHO. I pay late sometimes because I forget the date; staff prior understood this and I paid late fees no problem. (My own fault for forgetting.) Kathy calls the day before, the day of, and every day EVEN when given a date for payment. She once activated auto pay even though I told her not to, and then said she couldn’t remove it. NEVER again will I buy from Aaron’s.

I was with Aaron's for awhile and leased several items. My problem started when my last lease was up. Made my last payment and my tv broke the next day. I had the warranty on the TV but was told because it broke the day after I paid off my agreement they can't help me. So we just leased another tv. A few days later Aaron's delivered it. They brought it in the house and we asked them not to set up to leave in box cuz we were rearraging our furniture.

I’m on my last payment 22 day away and already scheduled for overpayment. Store c1690 manager called me a “people like you”. I wanted to express how bad the quality of the furniture I bought. I called corporate office and was promised a call that never came.

I decided to try and give Aaron’s in St. Louis Mo a try and I wish I didn’t. Twice I had to deal with excuses. I would lose income to sit here and wait for my stuff and they would not call to tell you they're not showing up. I would have to call not only that they took out payment before it was due and over drawn my account. When I’d call I would get told sorry but there’s nothing they can do and I’m the one that has to pay fees. When I call because my daughter was in hospital to talk to them about being late. I was told that either I can pay by date or return my items because they won’t work with you. If you want a great rental company whom treats you better go elsewhere not Aaron's.

First I purchased a dryer using the same as cash option, the problem was I had to pay someone to pick it up and deliver to me because nobody at the store could do that, then when I got it, it was damaged, so I had to pay again to have it taken back and received another one, even this isn't my biggest problem. Purchased washer right after paying off dryer, using same as cash option, however, my schedule SSI check was being deposited 5 days after the last payment of $299 was due, making the same as cash void because the manager and/or team refused to give a 5 day grace, which made the payoff go from $299 to $765, with no payment due until December, also, was told tonight that the payoff will continue to go up even though account is actually paid in advance!! I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN and word of mouth goes a long way and I plan on telling anyone and everyone not to do business with Aaron's ever!!

I recently needed to purchase a dryer and Aaron's had a good sale. I created my order online and it was scheduled to be delivered on Wednesday. It was delivered on Wednesday as promised. I was excited. The delivery driver arrived on time and hooked it up. After he hooked it up, he noticed that it wasn't heating and explained that I needed a new dryer vent hose, so I went to Home Depot, got the vent hose, and hooked it up but the dryer still wasn't heating. I called Aaron's and explained the situation and I was told that a technician would be out to service the dryer on Monday. The technician arrived but it still wasn't heating so he advised me to call and ask for a loaner so that mine could go out to be repaired. I made the call the next day and was told that I would receive a loaner from the store manager between the hours of 3pm to 7pm.

I leased a tv from the Walzem Road location back in March and I have made every payment since, but I recently lost my job and began a new one and I don’t get my first check until Thursday, but I may get it two days early so about Tuesday 9/5/23 I can pay my ONE MISSED PAYMENT! I am only two weeks late and every day I’m being harassed! They are blowing my phone up nonstop at work and the type of work I do does not allow cellphone usage in the building, only in designated areas so I tend to leave my phone in my purse in my locker until the end of my shift.

After renting from Aaron's for 8+ mos I had an emergency come up where my automatic payment was declined. Instead of asking me if they could extend my payment or double up the next month, they send a representative out to my house as to threaten to take my sofa for 1 missed payment!! I have never experienced anything like this. Then when I gave hime CC they wanted to charge me $200 dollars for 1 missed payment!!! I am not paying $200 for a $62 payment. I ended up paying $77 because they added late fees! Renters beware of rental places if you're a good paying customer that treat you like you've never made on time payments! Lesson learned. I'll save and pay cash for what I need and want!! Not worth it at all!!! To send a representative out is ridiculous!!! For 1 payment!!!!

Updated on 07/03/2023: Hello thank you for your reply. Comment that I copied and paste below:

I rented a laptop in 2021. The laptop was destroyed in a house fire November 2022. I have stage 4 metastatic cancer and was sick after the fire and unable to focus/function due to smoke, stress, neurological issues. When my health improved in May of 2023 I realized that no replacement had happened but automatic payments had continued from my bank account. Today in court Aaron’s LIED! I had a copy of the fire report from Fire Department, police report from fire, photos showing nothing could be salvaged. I was so frustrated that Aaron’s lied trying to not follow the Aarons Club policy rules, they just wanted me to pay out the contract.

I purchased a refrigerator on April 21, 2023 from Waterbury, CT store. It was delivered missing a part in the door. I called immediately and told they have to confirm we didn't get the price because the part was already missing. 2 weeks and no reply. I called and put on hold over 20 minutes and hung up. Tried another day after 15 minutes hold and was told they'll check and call back. Never did. I called a week later, after being on hold for over 15 min, and was told to text a picture of the door so they know which part. I was given a number and text it immediately and I asked they confirm they got text. No reply. Two weeks later, I'm on the phone again being on hold over 30 minutes. This is about the worse service I've ever had from a large business.

I made an online order two weeks ago and was approved for furniture, I had not heard anything from them, so I called the store and spoke to a Chelsea, she stated, that they will call me when they get to it!, She was rude, unprofessional, and couldn't provide any details, I called customer service and spoke to a woman that said she was going to call the store, after a long wait she returned to the line and stated that the store was NOT, going to honor my order, because of past statements, I have not had an account with Aaron's since 2008, as per the assistant manager of the store, she refused to provide me the name of that manager, nor any details of the statement that was made? This is the most unprofessional encounter I've had ever, I will use my social media presence and other platforms to ensure this experience is heard about and ensure no one else has to go through this type of chicanery!

It took them ten days to get the washer into the store and another 9 to get it to my house. It worked two times. That’s it. I was able to run two loads of laundry for my house of five. When I called the store, they said someone would be out in two weeks. Seriously? I have to make payments on a useless object while spending money at a laundromat. They won’t cut me a break of payments. I will never recommend them.

My wife has been harassed with phone calls about someone she doesn’t even know. We have requested several times to remove number, and each person that’s call continues. Next phone call I’m going file lawsuit for harassment against the company.

I placed an order for at TV back on March 9th. I watched as the TV arrived at the store. No communication from the store after the TV arrived. Waited a week to see for delivery. They said the manager wanted me to come in. I asked why haven’t I been called about this. They said to come in if I wanted the TV. So I contact the 800 number. They said they would get back with me. Got an Email saying I need to go into the store. Went to the store. The manager was rude and spoke down to me as a simple servant. Left the store and called the 800 number asking for a refund. I was told I had to go the store. Finally filled a complaint with the BBB. On March 18, someone on 20th and wrote back said they had refunded my money on the 30th still no refund. So now I had to file a dispute with my bank and sent all emails from Aaron’s to get my money back. Rude store manager and rude customer support go elsewhere.

Today is February 6th 2023, I rented a Samsung Washer and Dryer back in July 2021 from Aaron Rental in Columbus Ohio on Main Street in Reynoldsburg Ohio. Well all was good till the motor went out about January 4th 2023 on the Dryer. Aaron's told me they would get it taken care of in no more than three weeks (which was kind of me to allow) they brought out a loaner (not the same cost nor model). My set was brand new. It was only after my first review a couple of weeks ago they offered the same model to loan. I just want my Dryer back, I expected it for sure by now. I call today and they say another two weeks for the repair. Never Ever Rent from them if you are wise.

I have been with Aaron for over two years. Last year they overcharged me on the insurance. Well this month they did it again. When I called them on it they said it was from a refund from October 2022. But the refund they gave was when they overcharged me. They are a very crooked company. And once I pay off my tv I will not be dealing with them again.

I have been a Customer of Aaron's in Houston Texas since 2018. Never had a problem. I have rented plenty, fast forward to Dec 2021, when I rented a PlayStation for my husband... If you are a few days behind they call you 30 times a day, drive by your house and knock on the door like the police... Today I was home by myself and a driver came to the door beating on the door and using the knocker and even tried to twist the knob just to collect payment or the merchandise. I told him I was not letting him in and I would give payment online... He yelled through the door "I better take care of my business"... When he left I was shaking, I was in fear of my safety..

I have been a valuable and loyal customer of Aaron Rents To Own Store In Kinston Nc. The Customer Service Associate Manager Mr. ** Is very Nasty and Rude and keeps calling me and harassing for Payment Which I Have Already made my payment.

I've been renting furniture from Aaron's since 07/1/22 until now and their customer service is inhuman. I'm very displeased with their manners they delivered me furniture that they broke admitted the fact I'm still paying for and won't be fair in. Settling the matter don't buy from them period, Aaron's is Garbage. They won't reconsider their issues, they claim I'm the issue I'm buying out furniture they broke off their truck The day they delivered to me.

I had ordered a bed for my son back in October. They came to delivery the bed and they could not put it together. They said they have to order a piece for the bed. They set up another date to come out never showed up. Then said they would be late then they said they couldn't come because they lost the pieces. Then I was told that they cannot order the parts. I had to choose another bed. Now every time I call they either don't answer the phone or they always say the manager is on the phone and he will call back and never does. About every 2 weeks I get a notification that they are going to charge my card for something that I do not have. This is very poor customer services. And 2 months later I am still fighting to even get the manager (Brian) on the phone.

Horrible Custome Service. Couple exiting the store was upset and were walking out! Some kind of complaint about the place being a RIP-off. I was there to complete an order and purchase a TV. So I started to look around, beds, TV's etc...just browsing. I inquired about a TV and was told I can't purchase it because I already skipped out on another store. I was shocked, and quite pissed as they did this by yelling across the store. Embarrassing. I said, "I don't know what you're referring to as I do have an account, for over a year, it's on Auto Pay and Current." Now I needed a Washer and Dryer due to my household move. Alexis said, "That's OK. I already notified the other store that you skipped on...they know how to get you now." I was quite confused, and again, embarrassed. Even if true, why not pull me to the side versus yell across the store.

I will not be leasing from Aaron's again at all. Certain employees don't listen when it comes to my payments. I have made payments ahead of time and still have had my account overdrawn. Just recently asked could I make a payment a day late and the employee said yes then my account was still overdrawn. The employee did not make the arrangements for me to pay 1 day late at all. I am so over it!!! Just purchase your furniture.

I wanted to buy a dryer because my old one went out. The dryer I chose on the store said 90 days same as cash on the sign which was 323.00. I made the first payment of 85.00 even though they were running a 1.00 down deal. It is now Oct and I have made a payment of 430.00 and still owe 65.00. I was told by the company they don't do 90 days same as cash on an item that low. I woulda had to have just paid the 323.00 all at once even though that is not what the salesman told me and it's also not what the sign said that was sitting on the dryer.

I been a customer for a Bloomfield NJ store since opening 16 years ahora and I always pay more than 25,000 dollars, but few months ago I ask the Store to run one month into the end of my current contract because I been sick and in very bad economical situation and apparently they did but they did not, later on I continue to pay but now for them I owe money. They keep calling, send messages, also in the apps saying that I owe money. They coming here leaving open papers, exposing my privacy to others visit me is horrible. Telling me that they will coming for my stuff is so embarrassing.

Forget that this is a predatory company that preys on the poor with interest rates to rival pay day loans. I have leased a dresser from them, and thought I'd look into a coffee table. I found one I really like for a little over a grand that looked great. I thought I'd look it up to how much I could buy it outright for. So I copy pasted the name of the table. Guess how much it was on Amazon for. $175!!!! Guess how much the monthly payments for a year and a half were. $125 That's right. Aaron's wants $1500 if you ride out the entire lease. For $50 you save yourself $1325. Gross!

On 8/11/2022 my wife purchased a desktop bundle for me through Aaron’s, the delivery date was scheduled for 8/16/2022. On the day of delivery my wife had an appointment for our baby and left all the information with me to handle the situation for delivery, they stated that the person only needed to sign and be 18+ so that’s what I did upon delivery. 2 minutes later they took it back. We tried to reschedule the delivery and provide PHYSICAL proof of Identification, and they refuse to release the product to us, they refuse to do business with us, they refuse to close our lease out. I just want my product . The manager was VERY rude. Continued to talk over me time after time again. I want my product or I will be escalating my claim until I feel like it’s been taken care of.

The computer is very cheap construction. All the important parts are not made gaming. They sell you a gaming computer but all parts inside are not gaming system. Graphic cards not for gaming. Power supply not gaming. System RAM not for gaming and then finally you can't use it because there is no cable to connect your graphic card. The graphic card that they give you use the motherboard power to function. That is like overpower for the motherboard, so I only wish to find the way to sued them for fraud, so if there way and someone know let me know please.

Recently bought a stove from Aaron's. The oven quit working and it took six months before they sent someone out then said they won't repair it. Now two of the burners quit working and then oven door spring that holds the door down flew out and the glass shattered. They're blaming us for all this. They won't make the repairs and still wants us to pay and won't take the item back. I will never buy anything off these people again. What a rip off and a waste of money. I had to go buy a new stove.

For awhile while renting my products I’ve used the online payment portal and EZPay option to accommodate my finances. I am currently almost done paying for my items and now the staff in McComb MS are saying that portal isn’t “in real time” which is making me behind on payment. I fail to believe that because I had recently had something due 5/14 and I check the next day. It’s saying for the same item I’m 2 weeks behind on they are adjusting something they had no business doing and it’s really pissing me off. After talking to a staff member I asked her what am I due for next and how much. She said 63 dollars and it's due June 1st which is the same thing on the portal. Not only that they are charging me a late fee for something they changed. I really hope someone from corporate sees this.

I have been with them for 2 years I go to make my second to last payment and Kim took two payments out of my checking account! When I went to the store she was so rude and nasty telling me my bank is wrong! The payments were run two different ways back to back and I have to have my bank deal with it! Kim would not even look at my bank info! I’ll never deal with them again.

I have been a customer of Aaron's for several years now and never had any issues until recently. I contacted them regarding a sectional I was renting and informed them that the fabric on the couch cushions were starting to unravel in random spots. A story employee verify story by say she has the same couch and she is also having the same issue. However the store manager was not in that day and I was asked to call the next day which I did. I spoke with the manager, explained my issue, he said the employee told him the same thing about hers and we made arrangements to have another couch of different color and fabric ordered and delivered to me. I was told it could take up to a week for it get delivered to the store and then delivered to my residence. He told me that they would let me know when it comes.

I paid off a mattress, furniture set, and PlayStation 5, and they didn’t want to do another lease agreement with me online. What a slap in the face for the customer! From now on I’ll stick to Affirm and never do business with them again. Everyone reading this use Affirm. They are on all major retailers and charge way less interest than Aaron’s. You’ll thank me when you see how much cheaper both payments and interest is. Also, to top it off I did the online application and they approved me for $565 in leasing power just to deny me!! Really!

This is my first and last time purchasing furniture from Aaron's. First, they use the excuse of Covid for not putting together the furniture, yet they charge almost $100 for delivery and "setup". Second, the furniture is cheaply made meaning they use particle board for most of it and when we put the dresser together and went to move it, one of the legs just came off because of the cheap particle board on the bottom. Just horrible. Do yourself a favor and just save up to buy real furniture instead of paying an arm and leg for cheaply made furniture. Just shows you that it pays to have good credit!!!!

I got laptops for my brother and sister. We paid 2600 and the manager told us that we didn't have to pay till March this year and that we only had to pay 200 and something but now they say we have to pay over 2000 again and that they say that they told us it was 500 to pay it off. From now on we are taking our business to Rent a Center and Aaron has lost us for good cause we were done wrong.

Aaron’s is what I chose. Fredericksburg Rd., San Antonio, TX To move my credit. The amount was a-little over $1,923. They had a stitch’s that was loose and they were going to fix. To this day it’s not fixed, however they were new. That is what this place said and the girl that sold them to me. Well for months later looking for remote I put my hand and I pulled dirt and popcorn. I haven’t eating anything on them. I go back and one of the girls does research and sees that they are used and they sold them as new. I was upset. Demand to lower the price. I still own 1,300. And called. He tells me I have only paid $400 and I’ve had them this February 7 month and I only have paid $400. I’ve been praying $108 a month and I only have paid $400. I was lied. Don’t trust them. Go to an actual furniture store. You are warned…

I have rented from Aaron’s for about 2 years and the service is terrible. From using covid as an excuse to not fix my defective furniture, constant turnover of employees which continued promises to fix my furniture has not been followed through, to making unauthorized unauthorized charges on my bank account. They do not have any permission to take payments from my account however when I call to dispute the transactions after it happening two months in a row, I am told it can’t be reversed because she doesn’t know how to reverse the charge. It is totally illegal to take from one's account without permission. Period!!! Do not go through this company!! I don’t even feel the one star was worthy of their store!

I had a stackable washer and dryer for over a year with Aaron's. My washer broke on September 7th. I called for repair and was told a ticket would be put in. A week later nothing. I called back. I was given a slew of excuses and then the holidays became the reasoning. I kept calling and speaking with the "new manager" who kept pushing me off and giving me lip service. I had been patient and understanding, as this went on for several months. On December 24th, they took an autopayment that was not due until January 1st. Mind you, every month since the machine broke they were taking their payments. I have 4 months of payments made on a broken machine.

I set up to make a payment on November 30th with the store manager. I was told that my account was current and up-to-date till December 1st so I put money on my account. I told him that I would not get paid again until December the 17th. So on December 2nd the account manager is calling me telling me that the arrangement apparently did I made did not get put in so then they pick up my stuff. So I'm aggravated. They could work the extension out to give me to the 17th floor when I got paid. I contacted the corporate customer service twice. I tried to reach out to an area supervisor and a district manager and no one has returned my phone call. No one wants to talk to me. No one wants to resolve this issue so I'm taking to social media and doing some reviews. Basically I feel like they stole my money.

I don't use credit so Aaron's is a good compromise for me. I use their 120 days same-as- cash option to avoid high interest charges on my purchase. I purchased a nice sectional. The store I went to was great!! They had what I wanted and it was delivered quickly. My husband and I also purchased a 70" LG TV from them and did pay cash because it was a returned item. It works great and we only paid 499.00 for it. Love Aaron's.

I have a situation with 2 refrigerators leased via Aarons! After paying a full 24 months on one Samsung refrigerator from April 2019-At til 2021 - I have continuously requested the warranty paperwork and bill of sale to no avail! The second 24 mos lease/purchase for Samsung refrigerator - from July 2019 for another Samsung Refrigerator same make and model that was broken for months - paid $1271.81 from August 2019 to August 2020 - Aaron's refused to fix or replace due to “Covid”!

I have been a loyal customer of Aaron's for quite sometime now. Always on time with my payments! I have paid off rentals in the past leaving on good terms. Except one time I had them pick up a washer and dryer that I could no longer afford (because I was temporarily out of a job) although I had paid off most of it. Talk about money down the drain. A few months ago I took out a couple of mattresses and washer and dryer. The washers spin cycle started acting up so I called them to pick it up to have it fixed. They sealed it for a loaner. Took them almost 3 weeks to bring it back. And when they did it still had the same problem. I didn’t bother calling them again, what for right? To this day the spin cycle is still messed up. I recently retired this year from my career due to health concerns and issues. So, my paychecks were cut more than just in half. I am currently a struggling single parent to a 13 year old.

I have never been so disgruntled about a company this bad in my life. Had a payment that comes due on the first of every month. Mind you I’m on a fixed income and get my money every third. When I first started renting from Aaron’s it was great. Now five agreements later they have flipped the script. Forget being a loyal customer paying extremely high prices for Merchandise that costs only about a 1/4 of what they charge but yet they get rich off the poor man with not great credit and even worse now they take the most vulnerable people and do more.

Had their guys pick up a bedroom set. Took the bed in their truck, brought it back out next to my kitchen trashcan. Said I had termites which I had 3 but it was protected by the cover, said they took a picture which they never did so I don't recommend them at all. Pictures and videos mean a lot.

My previous recliner broke, I have Aspergers and I really need to be able to rock. I couldn’t afford to wait a month to save for a rocker because I need to be able to rock! Cash price of product and ease of finance was reasonable. Not all items at these Rent to Own places are amazing as we all know but frankly this Massage Rocker is a pretty good deal... though my credit isn’t super great, and my income isn’t super high, I was able to show I live with family on the application and have little in the way of bills to pay so I liked the approval process.

Never dealt with a company whom needed communication nor customer service training more than this one. We ordered a washing machine which was supposed to be delivered Friday June 4th. After not hearing anything by 4pm on the 4th we called since the store closes at 6. We were given several excuses about why it was not delivered and also told they cannot contact their drivers in the field. We were informed we would be called Saturday to see if they could deliver it then.

I paid off my account in March of this year. I paid what the account dictated. It is now May and they claim I owe $18.90!!! This after being cheated out of inflated late fees during the lease. I asked to speak with Kaye, or Kate the manager. I was put on hold for over ten minutes...no call back. If you need to lease, this would not be a good company to deal with.

I’m a newly single parent. I needed a lawnmower. I’ve dealt with Aarons. I recently paid something off.. I couldn’t afford to buy one straight out and didn’t want to pay all summer for someone to cut it! They brought it out. I asked could they show me how to use it .. They showed me the gadgets I felt like I had it even got them to show my son and daughter because they would also b helping.. When they left my son tried finishing our lawn. The blade wouldn’t go down. I noticed screws loose like someone previously had been working on it. I called them... He told me to walk outside. He was going to talk me through how to repair the mower???? I simply told him I’m not a maintenance person and I didn’t buy this thing to become one then he says, "O ok I’ll let you know when we can get out there!" So I paid for a lawnmower to wait for you to have time to come out to fix it before I can use it. Not cool people!

I had a horrible experience at Aaron rental center in Birmingham, Al. I bought a dryer. Was used, but told it was new, when the dryer was delivered there was lint in it, it was obviously used, when I used the dryer for the first time it was making a horrible sound, I addressed the center in East Lake, at Crestline Blvd.... In Birmingham, the woman I spoke with about my purchase, the selling Point was it was not used... When she realized it was bought, I was told "They" could come get dryer and send to their Service Center, This is so not acceptable, I had to pay to have it hooked up, then again, I had to have it rehooked. This is bad business. I've pd off several pieces at Aaron, I'll not be back and will not refer them at all... Signed Very upset, and taken advantage of.

My has a sofa & love seat rented from Aarons in Saginaw Michigan, She has called the store several times to come & pick up the Sofa & Love seat because she has been bit a few times sitting on the love seat & the store manager at the store in Saginaw Mi just got rude with her & still hasn't pick them up. I called the main office & the woman told me someone from the main office would call me by the next day & still haven't heard from the main office. We went to our bank & stopped all coming up payments so they cannot get any more payments. I will never get anything else from any of the Aaron stores anymore.

I got a portable washer from Aaron’s, automatic payments, my card had to be replaced as it was hacked and it is a government disability debit card, I called corporate office a dozen times, my history says these unauthorized payments were refunded, however I never received any refund nor is the money adjusted and taken off my payments, I’ve spoke to so many people telling them they sent me a printout of my payments and where it said I was refunded, I’ve still have not been contacted, today I go online to make a payment as the overpayment was for 3 months, so may is when I’m to pay, I try to pay the 85.00$ and it says I owe over 190.00$, and will not allow me to make a monthly payment, as they want me to pay for the payments they overcharged me.

Around 8 years ago I leased a TV from Aarons, and bought a bedroom set cash. During one of my moves the people moving the tv from Aarons broke the tv. I reached out to the general manager at the time and they took the television back into their place and now they're are telling me that I never paid for these items and they're threatening me to file theft criminal charges. I will start making payments on this even though I'm not fault to prevent any criminal record from being recorded in my name. But I will be getting a lawyer to proceed with this. I am very unsatisfied with all this, and would like to know exactly why is this happening. General manager told me everything should be fine. I no longer have access to the contract nor checking account I used to make this payment since it was 8 YEARS AGO

We were visiting a neighbor across the park, when we came back more than one of our neighbor's approached us to inform us that and Aaron's truck was at our house with a blonde women outside our house screaming at the top of her lungs for me. This is uncalled for and not professional. What happened to calling on the phone.

Back in 2013 I rented items from Aaron's. It didn't work, things kept breaking. We told them to come get it, I was done after 8 payments. Keep in mind it has been over 8 years now. We were moving and they never came and got the items. Never heard a peep from them. We junked it, IT WAS BROKEN. So living in the same place now for 6 years we get a letter from aarons, 8 years later to contact them within 14 days or they would press felony charges against me and my husband.

Updated on 04/10/2021: My issue still has not been resolved with Aaron's returning an overpayment that they took unauthorized. Their customer service is nothing short of a joke and wish I could rate them less than 1 star because this experience has been horrible. They took an unauthorized payment and directed me to the Regional Manager Chris, I sent the associate that screwed up my account in the first place a screenshot of the payment that I made online and the unauthorized payment they took. The payment was to payoff the lease and I emailed on 3/17/21, and was told it would take 7 business days for the payment to refunded to my account , that didn't happen. Called the Corporate Customer Service which gave me a ticket # and several calls later this issue still has not been resolved.

I bought a 6 piece sectional. The "hennessy" sectional made by Aaron's very own Woodhaven line. A few months after the purchase a couple of the pieces had rips at the seems. I contacted my local Aaron's and spoke to the Manager. She was very nice and said oh yes that she would have them replaced that there had been a recall on that sectional for the very same reason. Ripping at the seams. Those pieces were replaced. I had to have 3 other pieces replaced since that time. Now all 5 pieces had eventually been replaced. Now 6 months or more ago the replacement pieces, 3 of the to be exact now have rips at the seams. I have contacted the store to no avail.

I had been a repeat customer but after I’m done paying for my latest purchase, I’ll never use them again. It doesn’t matter the reasoning if you fall behind. They will call you day and night and tag your door.

Bought a fridge. Has a problem. They worked on it and sent it away and still has the problem. Aaron solution was for me to buy another fridge or let them send that again to be worked on. When the last time they had it for 3 months.

Me and my husband went to get bedrooms sets for our kids. 2 of them and it was used sets that had been returned 4 times. We were supposed get 2 full sets of bedrooms furniture that we purchased paid out right for but when it came it was one bedrooms sets broken into two. We was missing two dressers and we went to talk to the manager who was in on selling us these items and she acted like she did know what was going on. We told her, "You was right there when we paid for them. You did a deal." She just said she not gonna argue about it so we asked to speak to a higher level manager.

My credit card was used by another customer in the Aarons store in Lynn, MA and though I have given proof that it was not my purchase, I have not received a refund. I have not been contacted by anyone in regards to compensation or any information about how my information got on to someone else's account.

I monthly the last two times I went in to pay my bill and the lady Krystal never greet told me my card was declined. So I called the bank right in front of her. She does not greet me. She stares at me. I feel she's a racist as women. No customer care.

Terrible. I ain't the dryer a year when I was dryering close and heard big bang. Look around. Thought it was a gun going off. When I came in to get close out of the dryer I saw the glass was cracked. I called them but they said they could not because of corona19. I waited and still no answer. Then I keep calling and finally they sent someone out. He said must of been a hairline Crack in the door. I waited and no answer from them about fixing it. Then finally I called and they said they had to turn it over the main office. Still no answer. Then I called again. They said they ain't going fix. Said I did it. Ain't no way. So I put some money in this set. I hate to send it back. So please don't trust them. They lie and it's the Aaron's on South 31 by Walmart in Greenwood. Soon now I hate to lose my money put in this set. I don't know want to do. I will never go back to Aaron's again. They are nothing but lies.

My husband left me and my children and took everything so to get back on my feet I needed laptop to apply for jobs and do work from home etc. so I went to Aaron’s bc I couldn’t afford pay for one in full. Now I’ve never had individual account but I had purchased several things with my husband that were paid off already and we always got “loyal customer” letters in the mail and that kind of thing. Well with being single now, pandemic and my baby having covid so we stuck quarantined without me working, two hurricanes that damaged my property, and Christmas and 2 birthdays I'm ONE payment behind and Aaron’s will NOT leave me alone. They do not care about my situation AT ALL and are so rude to me about it.