Starbucks Reviews

Poor service at the Starbucks on Main St in Smithtown, NY. On September 2013, I was short changed 5.00 dollars. I gave the cashier 10.00 dollars. He gave 1.38 back. When I complained and ask to speak to the manager, he told that he was the manager. I was so angry I walked away. I will never step foot in a Starbucks again. If this how they thank their customers then they don't need my money. It already is ridiculously expensive. So I will be going to Seven Eleven!!!!

What used to be a quiet spot for coffee and a morning snack has changed. In addition to baristas shouting orders, there is the tapping of stainless steel containers and music turned up to an annoying level. Trying to get the attention of a barista to inform them of the extraneous noise is almost impossible. To end, I assume Starbucks has made their gobs of dollars and that the customer's attitude can be damned. I have been a customer of Starbucks for at least 15 years; I may have to drink elsewhere.

Yesterday, I went to Starbucks for what I thought was going to be a relaxing cup of coffee. I planned on meeting my friend there and having a relaxing time. Well it didn't go as planned because, I parked in the handicapped spot (no I didn't have a handicapped sticker) and I was standing on line when a store associate in front of everyone stood in the middle of the store and loudly said “Is that your car in the handicapped spot?” and I responded “Yes” He says “Can you move it?” I said “no” and I began explaining why when another store associate (female) began getting loud and telling me I had to move it. I said I was not moving my car because they pick and choose when they want to enforce this rule and when it’s convenient for them. I continued to say if you’re going to enforce a rule it needs to be enforced all the time not just when it’s convenient to enforce.

WARNING: I recommend that you check all of your credit card statements every month for "STARBUCKS CARD RELOAD" transactions. My Visa CSR informed me that "a lot of stolen credit card numbers (not physical cards) are used to reload Starbucks cards". My bank's CSR informed me that I will probably not receive a credit from Starbucks before November for the $100 Visa charge to reload some stranger's Starbucks card in July. Note: Other than a "case number", I received no information from four Starbucks CSRs.

Looking at my back statement I see them charging me doubles more often than one time within a day when I only got coffee once there.

I have been having issues with this STARBUCKS location in Humble TX 1501 FM1960. I always order my coffee at 110 degree so it is not too hot for me to drink. There is one particular person who always makes it too hot. This time it was very hot and I was unaware because of the out shield holder. So I took a big drink and scalded my mouth and throat and spitted out the coffee all over my car and spilled the other portion on my lap. I turned my car around to tell them something. When I approached the girl she said it has nothing to do with her and I have nothing to complain about. I became very angry and told her this better not ever happen again. Then once more she gave my wife and I another incident. This time I called the Starbucks number and notified the regional manager and they told me they would send me a $25 gift card. However, this is not justice... This girl owes my wife and I a sincere apology or she should be fired.

I ordered a tall ice coffee and a cup of ice water, and they gave me a grande ice coffee and tried to charge me for it when I specifically told them that I wanted a tall. Another time the Starbucks employee gave me my change and told me not long after that she had given me too much change (that she had given ten cents extra) and when I gave it back to her she was no longer over the counter and instead of putting the money back into the drawer she just took it in her hand. Just yesterday I walked into a Starbucks to order my usual tall ice coffee and the employee gave me an attitude and spoke to me in a barely audible voice, and she looked visibly distressed that I was standing in front of her ordering a drink.

I want to share with you a story about how Starbucks really feels about you. I am a Starbucks almost daily regular, so much so that they sent me one of their gold cards. I was in the Starbucks in Vallejo, California at the junction of 780 & 80 the Monday before last, waiting in line and another customer came in to the store, who was obviously angry and troubled though I did not know why. I felt that he was on the verge of doing something although I did not know what. One of the counter people then smiled and said something to him, which eased my apprehension for a moment.

I had a balance of $27.93 showing on my card every time I looked at it for quite some time on my regular Starbucks card. Last Saturday, I attempted to transfer it to the gold card and the transfer wasn't complete, but the balance shows zero on my regular card and did not show up in the gold card. They told me I had not refreshed my card on the internet. Now I've looked at that balance on several different internet screens, so I'm not sure what they are saying. On the iPhone passbook it still shows the $27.93 balance, but nowhere else. What happened to it? They said I didn't have a balance.

This morning, I picked up the Sunday edition of the NY Times and paid a healthy $6.00 for it, only to discover that this freshly opened paper was missing sections. In the past, I had picked up the same paper and found 2-3 sections missing, and attributed it to someone rifling through it at the store prior to purchasing it. But this morning, the newspapers were still bound together and had not been read or touched by a prior reader. And again, the travel section and the book review section were missing - and those are my two favorite parts! Now I realize that the prior incidents were not done by someone else and instead, this local Starbucks receives and sells a partial paper for full price. Has anyone else encountered this?

I live in Grove City, Ohio and our Starbucks employees are awesome and friendly! I go there so much they know me. So my complaint isn't about our franchises here or the employees. I am bored of the choices that are offered and I think the Mocha Coconut Frappe should be brought back! It's cool and refreshing and not too rich. It seems that if you don't like caramel, your choices are pretty limited, which I find annoying. I always look forward to the change of seasons to see what new things you're going to have but lately it's just the same stuff over and over again! So, I have resorted to trying frozen coffee drinks elsewhere because it's something different! And they are cheaper! I want the Mocha Coconut brought back along with the Mocha Malt Frappe that you had summer 8 years ago or so. It was very, very good!

I had to wait in a very long line 5 different times to get my order correct. All I wanted was my scone heated and served with a fork and napkin. Why was that so difficult? Toddler walked in with his mom and started hitting both me and my laptop. Mom said, "He wasn't hitting you that hard." I said, "It doesn't have to be that hard if you live in chronic pain." Starbucks' employees did nothing to help me. I had to quickly leave. Police said that I should have called them ASAP. I did not want to cause a scene. Corporate Starbucks sided with the employees and said they shouldn't have helped me at all.

The Starbucks on North and Wells has got to have the worst customer service of any Starbucks I've been to throughout the entire country. Why is it if they mess up a simple drink, they give the customer an attitude? No matter how many times I clearly repeat my uncomplicated drink, more often than not, they make it wrong. Then, how dare I ask to have them politely remake it... how dare I! Newsflash Starbucks employees, if you make a drink wrong, you might have to remake it. Shocking, I know. When you make a customer's $6 drink wrong, it’s not their fault, it's yours. Therefore, instead of giving an attitude, the right thing to do would be to apologize for your error.

I go to Starbucks often and this is the closest to my home. I most often drink iced coffee with milk. They almost always try to "sweeten it." I never order it sweetened, I always say nothing else after placing my order. This is not what prompted this review. Yesterday morning at about 7am, I was excited to get a "Free" drink and use my card on my iPhone app (yes I go a lot). When I took out the coupon and was about to ask if I could get my usual (cheaper than the drink on the coupon), the barista said someone had mass produced the coupon so Starbucks was no longer accepting it? How can you stop using a coupon with a good date on it? I didn't want to be without coffee so I bought an iced coffee with milk and they got it right; but the guy in front of me brought his back because they added sweetener without asking. This is a newer Starbucks, but it has been there long enough to not worry about 1 cup of coffee vs. losing a customer.

This was the last thing I thought I would be doing today, when I was attempting to order a large number of gift cards online on Starbucks B2B corporate sales site. I was having an issue with uploading my document with names and addresses I wanted the cards sent to, so I e-mailed them with my question and document. Later on in the day, I realized this matter is pressing and they probably weren't going to get to my e-mail today, so I got back on and noticed the "Need Help? Call 1800** for assistance. " So I did.

This is specifically in regards to the store located on 10831 Foothill Blvd. Rancho Cucamonga, CA 91730. This morning, I came in around for what I thought was a simple order, but oh, was I wrong. Not only did the barista making my iced Americano give me almost no ice (if I remember correctly I asked for an iced Americano), he also gave me this very dirty look when I asked he put more ice in the drink. That was nothing, however, compared to what his shift-lead for the store did with my second drink.

I'm a gold member and regular at Starbucks. I've been going every day for the past 7 years spending thousands of dollars per year ordering the same drink. The white mocha I get costs $5.50 every day. It's a quad venti 4 pump no whip WM. But in the past year or so, the baristas have been lazy on numerous occasions. They never mix the syrup like before. Now I have to ask them to which is crazy. I mean how much more should I spend for them to do their job. It's not a huge complaint but if I don't check it, I sometimes suck up pure syrup. Just venting on my venti.

The coffee was very old and had no flavor. It's worse than coffee left sitting in a big aluminum urn in an office! This happened three times. I was thinking the third time might be a charm but it turned out the same as last two visits. A bust! I have to say the people behind the counter and window could use training in customer service also. They have lots to say to each other and leave the customer hanging out to dry. Sad thing is I waited with great anticipation on this store opening. It's difficult to turn into - bump tires on car in drive-thru lane. Both times, I used the window in which the service wasn't quite as bad as the service inside.

I have lived in Old Irving Park for over 5 years and have been a loyal customer at the Starbucks in my neighborhood as well as to the Starbucks Corporation in general. I buy at least 5 or more lattes a week and spend thousands of dollars a year on the company. I have never had an issue with the store, but in the last few weeks, I have had 2 incidents with 2 separate employees.

I don't shop online at Starbucks because whenever I try to email a question, the email never works. Just try filling out the form and then hit the send button. The only thing that will happen is that your email will reappear, apparently unsent. Press it again and the same thing happens, again and again. It's the "Groundhog Day" of emails.

If I could give negative stars, I would! I was given a Starbucks card as a gift. What a scam, these "gift cards" are! I don't drink coffee, but decided to try to make the best of it and see if there was anything on their website to buy. I figured I'd go ahead and purchase some of their overpriced honey, just to use up the card. But after I went through all of the time and trouble on their unfriendly website to register, register the card, register for the store, etc. and jumped through all of those stupid hoops, I finally got to the checkout. I entered the long card number and pin, and it says cards can't be used right now because the site is down for maintenance. That was at 7pm yesterday.

I think you should know that as a long time consistent customer, I am actively seeking a different coffee shop. I frequent Starbucks throughout Southern California, usually spending up to an hour or slightly longer. The environment is always freezing. I've mentioned this to the baristas in San Diego (Point Loma), Temecula (all of them, especially the one I often go to in the Meadows). It doesn't matter what time of year it is, the air conditioning is always cranking. Nothing ever changes and no one cares. My only recourse is to give up and start going to coffee places which are inviting and comfortable. Thought you should know.

I always go to the Starbucks in Oakland, on Hegenberger, and I've never really had an issue with service until last night! The Barista ** was rude to me and my children! She seemed very detached from her responsibilities and ability to be friendly. Usually when I come, I only see two girls, ** and **, who are both very sweet and willing to do what it takes to satisfy me and kids. ** always puts a really big smile on my kids’ faces and mine. She's a really sweet girl. Unfortunately she was off tonight. But last night, my kids asked for pastries and ** ("Person in charge?") ignored my son, due to her deep concern with texting. She never even acknowledged him standing there. ** later helped him. I studied for some time to overhear the night shift complaining about the job to a guy who came in. If she hates her own manager and the way she's treated here, why not quit? It will probably do us good customers some justice!

I've been going to this Starbucks Independence location across from Independence Center Mall for years and service has been getting worse but yesterday, it hit rock bottom. Both girls were extremely rude, asking why I was in there. "Duh, dumb **," to get coffee! Upon ordering the drink and food for a friend, the one girl threw the food on the counter nearly causing it to hit the floor and the other girl named Alyssa, making the coffee, tossed the container on the counter nearly causing the cup to hit the floor. Okay, it's just going to hit your floor and make a mess that you will have to clean up. This location is going downhill.

My girlfriend and I went to Starbucks like most other nights and got a couple of drinks. We were about to drive off but it was so nice outside that we went for a 10-minute walk down the road and back. When we got back, my car had been booted by the security company for that Starbucks. I explained we went for a 10-minute walk and what would the difference be if we sat inside for 10 minutes? The guy refused to remove the boot and kept saying we left the parking lot. There were no other cars in the lot because the store closed at 10, so this was completely unreasonable. I tried to get the employees inside to print the receipt showing the time but they would not help the situation. I had to pay $50 to get it removed and that was so wrong. Way to give the big ** to what was a loyal customer. I will never spend another dollar at Starbucks again.

I live and worked in Soho, NYC for years. I lived around the corner of Spring Street. I began to go there a lot to use internet and meditate between life for hours or not so many and use the bathroom when I had to as I have a running bladder. I don't even drink coffee and start on decaf when I go there because I feel I have to buy. Some places are severely abusive about this. Soho is clean, at least most of time, of bathroom dirt.

I go regularly to the Starbucks at 223 South Vasco Road, Livermore, CA and over the past few months, service has dropped. Today, I went in at 5:10 am and the dark roast coffee I ordered was barely lukewarm. Since I had already left, I was not going back. The problem is that for me to go to another coffee place I have to change my routes which I am going to do. Too many mistakes with no coffee brewed, short staffed, etc. Pete's is downtown. I guess I will go there if I want coffee or go to one of the fast food places.

I have been a Starbucks customer for many years and I had the worst experiences at Starbucks on Saturday, August 20th at Bergen Town Center (Target Paramus T-2381). I had ordered Strawberry smoothie for my daughter. My daughter has a severe allergy to milk and she had an Anaphylaxis at the store after drinking the smoothie. Before I ordered the smoothie, I asked the employee three times if the smoothie was okay because my daughter had a severe allergy to milk. I made it clear to her that she cannot have any milk contact. She told me that the smoothie will be just strawberries and soy milk, so it will be fine. So, I ended up ordering one for my daughter because she said it will be in the separate soy milk blender and and she will be using soy milk.

My husband and I went to the hospital down at Lex, KY for appointment. We were there for about four hours. When we came, I told my husband, "Let's get us a cup of coffee." I told my husband that Starbucks has the best coffee because he had never had Starbucks before. So, we stopped in by going out the door at the hospital. We did not have to stand there for long and we tried the regular coffee. I got my Starbucks coffee with cream and my husband got his coffee black. We went outside and started to drink the coffee and my husband started saying how bad it was. I told him this is the best then I took a drink and it was the worst coffee I had ever drunk in my life. I would have never given the coffee away and I sure would not have charged anyone for it. I would have taken it back but we were getting on the bus to go to the garage parking lot. The coffee tasted like it was burned and it was so bitter that it made us sick just tasting it. It made me angry because we paid so much money for coffee like this and had to trash it.

Starbucks in Safeway Bend - I was in Safeway, the one on Franklin, getting a coffee in Starbucks during the week. There was a person in front of me who was served and had their coffee by a girl, by the name of **. She was talking to the customer and paid no notice of me. Another person came up behind me and also wanted a coffee, got sick of waiting and walked off. In the end, I also did myself. Who is this young lady and why is she still working here? She was so rude and I would like this to be taken care of as soon as possible. Thank you.

One fatty Malay guy who is working at Sunway Carnival mall is not polite. When I pressed my order, he showed me his uncomfortable face to me - no smiling at all and talked to me very rudely. The service is so poor.

My husband and I are regular shoppers there. At least once a week early morning, we stop to get coffee at the Starbucks located inside the store. The girl with long hair and who wears eyeglasses is always **. This barisita is crappy and grouchy. You can see she hates her job. She always makes you wait for your coffee; sometimes, you need to remind to give you back your change.

Because the incompetent manager, **, at store no. 6723 does not like me, she called a cop on me and told the cop lies about me and said I was barred from the store and the other Starbucks in the district. Since when does a store manager dictate the policies for the district? On that same day, she served me coffee and a brownie a half hour before the cop showed up. She set me up. Before that happened, I was regular loyal customer, and I told my friends and relatives about this incident. They are going to cut up their gold cards.The worst part of this was that the fool manager and the cop yelled at me to get out of the store and the idiot cop did not want to hear my side. I was humiliated in front of the employees and the customers, and that moron, the district manager, won't help me and she loves her. I believe nobody at Starbucks will help me. Maybe it's a blessing in disguise that people find out about this horrible company, because there are better coffee companies out there.

After numerous complaints to Starbucks about an incident that occurred at the Indian Harbour Beach, Florida store, it's quite apparent that Starbucks does not care how customers are treated. Foul language is acceptable towards customers, telling customers to shut-up is also acceptable. Slamming customers is also okay, from the rude barista at the Starbucks in Indian Harbour Beach, Florida. Be careful of writing to corporate as you will be labeled as a troublemaker, by the manager. And if you think you were treated badly before, it gets worse if they are told who wrote to corporate. I will never go back to this location. The main barista has had numerous complaints and still has a job, disgusting!

I traveled from Aberdeen to Elgin which is about 65 miles and I stopped at Starbucks for a cup of coffee. It was fine going in, placing my order and paying for it but getting my coffee there was some sort of problem. My order was in and all the rest of the people about 5 or 6 people after me in the queue, all got theirs and I was still waiting for mine. So, I just asked for my money back as I never had all day to wait. I, myself, have medical problems and after a 2-hour drive, it would be nice to have a cup of coffee before having to drive back to Aberdeen.

Numerous Starbucks locations I frequent have indoor temps that are too cold. I have made calls to the 800 #, spoken to managers at the locations and even left a phone message with the district manager. I have spoken to other customers and they too have said that it is too cold. The AC is on in winter (yes, really) and when it is cold outside. I am beyond annoyed as I have been a loyal customer for years and have been trying to get an answer for more than one year. It is very uncomfortable to be wearing my coat inside and have semi frozen hands because everywhere I sit, there is a blast of cold air. This is extremely wasteful and uncomfortable for your customers. I am fed up by the lack of response to this. I am thinking of going elsewhere.

Think you have it bad? I will never go to Starbucks in Shanghai again. The clerk dropped the food on the floor and still handed it to me. She refused to exchange it for fresh ones (muffin and sandwich).

I love Starbucks and your service is always great! Though I think it is silly when I pull up to the drive-thru and see one of your employees with a band-aid over her nose ring. Really? That draws more attention to it and looks silly. Let your employees be able to show their studs. Also, I was at another Starbucks a few days ago and ordered the turkey sandwich. I was told they were closing in 5 minutes and the ovens were turned off. Dumb!

My wife and I were at the Starbucks location at Bay St. and Cumberland here in Toronto. We are loyal customers, but this particular day, Saturday, April 14, 20012, was not very pleasant. I was pick-pocketed. My wallet was gone. I know it’s not your fault, but it’s easy target where your seats are at one point being very narrow. Hoards of people collect at one time and that’s where it happened. We truly enjoy your espressos and cappuccinos. Unfortunately, because of this incident, we will not be returning to this location and we will be informing our friends to be vigilant when going there. This was very unfortunate.

I have never been as dissatisfied with Starbucks. I am a regular. Every day, I purchase coffee - and sometimes twice a day. Every once in while, I purchased the large Frappuccino and have it split it into 2 small cups. However, this time the new girl refused to do it. She was very rude. I don’t know what her problem was and why she took her unhappiness out on me and my young child. All I know is that my daughter started crying. I have never had this problem in the Bellevue, NE location. This girl should not be working at Starbucks from what my daughter says. Other than this unhappy girl, the service has always been excellent. Please address this situation.

tried everything to make it right. Still, nothing worked. First, I want to say that the same cup of coffee is being served more in Texas than in California. And it's not in just some spots, it's mostly all over Texas! Why do these people make less per hour in Texas when they actually charge more? And this is the sad part. I pay more for a bad cup of coffee for over five months that I've been back in Texas. I can't get a Caramel Macchiato that is worth drinking even if my life depends on it. I have gone to five different locations, but I give up. I was willing to pay to have a tasty cup of coffee even though I thought the price was too high!

April 1, 2012. It was a Sunday afternoon and at around 3 pm, my girlfriend and I decided to get Starbucks. We went to the drive through to order mocha frap for me and caramel frap for my girlfriend as usual. After we drove away from the coffee shop, I took a sip of my mocha frap - I felt something in my mouth. I immediately thought it was a piece of paper from the straw, but when I pulled it out, I couldn't believe it - it was a hair ball that I just pulled out of my mouth. I was disgusted and freaked out. I tried to ignore it, but I couldn’t.

I was at a Starbucks in Kleinburg, Ontario. I was very unhappy that I was told that I could not have my mozzarella and spinach panini. It could not be warmed up because the machines were all being cleaned. The time was 9:26 pm and they close at 10 pm. I had to take my panini home, which was a 25-minute drive from there. I was not happy at all. I am a paying customer and I should be able to have a panini warmed up even at 9:55 pm. It shouldn't be my problem that the employees would like to be home by 10:05 pm. I hope this doesn’t happen again and that I can be compensated for this issue. Thank you for your time.

On two occasions, I placed an order for a toasted bagel with cream cheese. First time, I placed my order and proceeded to the cashier and paid (line was long). When I returned, there were 2 orders already on the counter (morning crowd) and I thought one of them was mine. The young lady yanked it from my hand and said it was not mine and my bagel order was not even started. Second time, I requested a multi-grain bagel and was told that they were out by the cashier. Another person pointed to the display case and said "whatever is there is what we have". Okay, so I asked for a plain bagel. When she handed me the bag, I looked inside to behold there was a multi-grain bagel. She did not even acknowledge that they were both mistaken or said "we have one after all". This Starbucks is located in the building where I work and I find it very convenient, but a couple of the staff there are particularly rude or don't care. Thank you.

I went into Starbucks and ordered a milk, brownie, frap, and blueberry muffin on April 6, 2012 at 9:55 am. The cashier was not very friendly. I left. When I got home, I noticed she forgot my muffin and I drove all the way back to the store. I let the cashier (Tahisha) know that she forgot my muffin and she looked at me like it was my fault. When she went to grab the muffin (there were only 2 left), I asked her for the one towards the front, to which she let out a loud sigh. She gave me the muffin without saying a word the whole time I was there, without an "I'm sorry" and not even a "Here you go.” I took my muffin in silence and did not say, "Thank you.”

My wife went in to get two coffees. She must have picked up the wrong one that was mine. We left and went 5 miles down the road when I found out I got the wrong one, I went back and told your employee, **, I did not get what my order was so he proceeded to tell me I should have looked at the name on the cup and that was the way it was. I said, "Don't you think you owe me an apology for their mistake?" He said he owed me nothing and told me to leave the store. We have been going to that location since it has been opened. We spend on the average $200 to $300 per month with Starbucks. Needles to say, that came to a halt as of today. The store is at 2 Fairfield Blvd., Ponte Vedra Beach. ** is your great employee of the year. I will be calling your store manager tomorrow.

I went to my corner Starbucks at #7612, 1st Ave. & 60th street in NY. As usual, no smiles from the morning crew. But today, a particularly rude cashier by the name of ** had the nerve to interrupt my conversation with the person behind me when I told that person that this was the worst Starbucks in the neighborhood. He espoused very sarcastically how sorry he was and proceeded to talk back to me all the way through my transaction. The girl working behind him was using her cell phone while working, and the others were looking cross at every customer that walked in. Absolutely the worst customer service! This is sad. I have already complained to their management, but it seems that Starbucks has a monopoly here in NYC as they are literally on every corner!

I have been coming to the Starbucks at 1503 NE MLK Blvd, Portland, OR for 7 years. It used to be my favorite part of the day. I chose this particular Starbucks because I could come and have a quiet time in a comfortable chair, to rejuvenate and forget the world in a book. But recently, the manager started engaging me in conversations about my day. It was nice at first, but then I noticed that the employees were laughing when I walked in and I heard them talking about me.

I always like to get a coffee like around 7 p.m. to 8 p.m. It seems that every time I go to this Starbucks located at 3853 E. 3rd street Los Angeles, CA, they never have the cinnamon swirl coffee cake. I have been going to this Starbucks because it is closer to home and I have try to go a little earlier to see if maybe they just run out of this bread because it might be popular. But even that I always get no answer when I want to purchase this bread. This is not the first time that has happened to me! I am a manager of a fast food place and I know that customer service is really important as well as quality product. Hopefully, you guys can do something about this or I will have to stop going to Starbucks!

I ordered a lemon cake. I sat down and discovered it was hard and old. I went back to return it and the girl said, "All the cake is the same.” I said, "May I please have a fresh slice? I don't believe that they are all the same.” She got mad and took the tongs, scraping off the frosting, and stuffed the cake in the bag. Then, she began to talk about me to another employee. Bad customer service. Very rude.

On 3/12, my wife went to the Starbucks on Highway 20 in Yuba City and ordered a granda and a venita Vanilla Chai Tea, both drinks were too hot to drink for almost 45 minutes. By this time, we were 35 miles away, and once we could drink them, we found that there was no vanilla. We would have taken it back if we were not so far from the store. My wife also had an apple fritter that was hard as steel.

I came in and ordered a tall caffe latte with soy. I waited for over 15 minutes and I had to leave without my drink. I have never had this happen. Very unhappy. This was in Ukiah, California, about 7:20 in the morning.

I have been purchasing pods from Auburn Starbucks store five per week for years. For the past three weeks sold out or manager not placing order, this morning I walked in and got a dirty look like I was inconveniencing them that they did not have the pods.

I ordered two VT drinks, both were not how I ordered them. I was in a drive thru, could not go back. Very unhappy. Store#9627, Ontario.

I was a regular Starbucks customer for three years in a row, but this store (number 6723) went downhill, and the manager was rude to me twice, in front of customer, and employees (she won’t apologize). The district manager (Jean **) argued with me. She won’t apologize, and the regional manager (Gus **) is a pompous, arrogant **, and he did not believe me, and that fool won’t help me. I am thinking about telling my friends and relatives to quit going to Starbucks, unless someone helps me.

Weak coffee - My husband and I ordered a bold coffee. It took at least five minutes to get 2 coffees. We noticed she was pouring hot water over the grounds. We questioned it because I have never had a coffee done like that. It was a new way they do it she said. We were traveling and tasted it about 5 minutes after we got it. We were on a tight schedule. We should have turned around. There was no coffee flavor at all. We go to Starbucks often. I would like to be reimbursed. The shop is in New Berlin, WI on Moorland Ave.

I ordered a grande tea and they used only one tea bag, the same as a tall tea. What is the extra charge for in the grande size? Water? Come on, give me a break.

I order the same things at many Starbucks in California. This is the only Starbucks that charges me more for the same product. I always order a grande Americano with steamed breve. I'm charged 65 cents more. I'm told it's everything from the breve to the labor. Everywhere else it's $2.55.

I purchased a ham tomato and cheese sandwich from a Starbucks in Hong Kong. The sandwich I bought looked great in the display cabinet, three layers of the advertised bits promising to be as delicious as I was hungry.

My iPad was stolen from Starbucks Egypt (Soil Man Abaya branch) while being there on Friday, Feb. 24th. around 5 p.m. While I was sitting and studying. Upon asking the manager to retrieve the camera, he answered that they don't have a camera! I'm so disappointed as it has got all my data and work. Also I should be sitting in a reputable place.

I had accidentally set my alarm the night before an early school morning for 9:30 instead of 8:30. Running late, feeling frazzled and rather hungry, I decided it wouldn't be an issue because I stop at the Starbucks by my school campus every Tuesday and Thursday morning and had been checking out their breakfast selection on my last visit there.

I work as a Starbucks, Safeway employee; and I have recently gotten the job. There are no benefits at all. At a normal Starbucks, they get a pound of coffee a week, and I don't get any discounts. I get none of that, and I don't even get discounts on drinks. I find this unfair to all Starbucks, Safeway employees. I need to know why we don't get benefits just because I work in Safeway.

I visit a lot of Starbucks. I like the atmosphere, and the people are really nice to me. That was until I went to the Starbucks on 749 Lincoln Road, Miami Beach, FL. I went in at around 7:30 AM, and it wasn't very busy. I was the only person in line. The male barista greeted me, and I asked for a tall cup of hot water, because I had a VIA (that I actually bought from that Starbucks, two days prior). He said sure, and he went over to pour the hot water and said (in a very snappy tone) "I'll give you a small cup". At first I thought she was offering me a small cup, because that's the size that's recommended with a VIA. So I said, "oh no, can you please give me a tall one, because it's too strong in a small cup".

I just recently moved to Renton Washington and have never had poor made drinks when going to other Starbucks. First, my drink is Venti Iced Mocha, with half of one pump mocha, no whip. From the time I started going to this Starbucks, they have but once got my simple drink order right, plus they charge me the whole mocha price, when everywhere else charges me a Latte price. Every time they mess up my simple drink, it is me having to wait and wait with no sorry, or a free drink offer, and it really upsets me.

I visit Starbucks drive-thru on a very regular basis and always order the same thing, a triple venti, non-fat, no-whip mocha. Most of the time I receive what I ordered. But here lately, at the store on Denton Hwy 377 in Watauga, Tx they continuously get it wrong. So be to sure, I always take a sip to be sure. But this morning was ridiculous.

I like your product, particularly your coffee but notice that your cups, more often than not, tend to leak at the seam when the lid is in place. I have plenty of ruined shirts and a big dry cleaning bill to prove it.

Well, I went to Starbucks today at 9 am on 2/4/12. The guy took my order and he didn't give me my receipt and he threw it away without asking me if I wanted it. Are you serious? And I ordered two grande mocha. He didn't not fill it up. It was halfway filled. Are you serious? I don't remember the guy's name.

You need to do something to help or straighten out the Ukiah, CA store on Perkins St. We went there today, 2/3/12 at 10:00AM. The drive-up line was all the way to the street. I went inside and about a dozen people were in line, but it moved alright. I placed my order and stood with the group waiting for their drinks. My breakfast sandwich was handed to me quickly.

In Edinger at Beach Blvd in Huntington Beach, CA, the Barrister was a total cipher. There’s no word, no nothing just a morning void. Mute, like I am at a cemetery internment. Just shoves the wrap in my face. After 5 years at this Starbucks store, I have moved on! At 82 years of age, I do not need a bunch of attitude from some squat Oriental!

I was at Smiths grocery store #424 in Edgewood, N.M. today . This is normally where I do all of my grocery shopping. I have always enjoyed my experiences there, except for this particular day. I chose to drop off a prescription at this location. Rather than leave and go home, then have to drive back in 30 minutes, we opted to wait until our RX was filled.

I'm currently a college student and I make it a routine to visit Starbucks whenever I have a huge exam coming up or final exams. It's a great place to study and enjoy my favorite coffee at the same time. But the last couple of times that I've been to the Starbucks by my house, I have ran into a crowd of extremely loud folks that hang around inside and speak really loud. They even arrange the couches and the chairs in a circle so they can talk. They scream across the place and even the employees working there are really loud!

I'm not sure if that is the correct date, but its very close. I run a salon in the same shopping center here in Natomas. Ive been going to the same Starbucks for the last 5 1/2 years or longer and Ive never been so disappointed in the customer service that I had been getting the past few months. My final straw was when I waited about three hours until I finally got my coffee. I had come in and, yes, it was very busy, but there is no excuse for this.

I've been going to this location for about 5 years and I usually have a good experience here. Today was horrible. I was taken back after I witnessed the manager with a poor display of customer service. He had made the lady's drink in front of me wrong for the second time. When she asked him if the shots had made it into her drink.he snapped back at her and said, "Yes, I made it the way I always do. Did you brush your teeth this morning?" I was blown away by how unprofessional he was. This wasn't the first time I've seen him be rude to his customers which is why I feel I need to say something.

I would like to preface my complaint by saying that for the past several years, Starbucks has been part of my morning routine. Recently, my husband and I were lucky enough to take a vacation to New York. We were tourists in a very large unfamiliar city. During our walking tour, I needed to use the bathroom and to my relief I was across the street from a Starbucks. Imagine my surprise when I discovered that Starbucks did not allow public use of restrooms. You sell a diacritic for heavens sakes.

Today, Friday November 25, 2011, I went to Starbucks located at 531 East Market St. Leesburg, VA 20175. I ordered grande latte and I had to wait so long because the person who was doing the drinks did 4 drinks for 4 people who came after me and placed their order after me. I told him that I placed my order before these people and what he did wasn't right. He said to me in a very rude way, "I'll get your drink and you'll get the ** out of here". He added, "Starbucks doesn't want to have customers like you". I was totally shocked by what he said and I asked that I want to speak to the store manager. I explained to the store manager (Dennis) what happened and I asked him to give me the corporate phone number. The store manager didn't do anything about what happened in his store.

I really hate to complain but I felt I need to let you know that on Saturday November 19, at a Starbucks in NYC, when I gave my order 5 times to the counter clerk person, he could not get it straight. When I was given my hot caramel lattes, they didn't have any caramel in the latte, just milk and coffee without any flavor. This is the first time I had ever had any difficulty ordering my lattes and my marble cake. If given this place a rating of stars, it would get the lowest being 1/2 star.

Earlier today (November 18th/11), I went to the Starbucks WestOaks Mall location in Abbotsford, BC. I ordered a Grande Gingerbread Eggnog Latte reduced fat and the total had come to $6.10. When a week earlier, I went to the Starbucks down the road on South Fraser Way Abbotsford, BC, and the total was approximately $5.00 (I don't remember the exact total) but it was not $6.10. I'm just wondering why at the WestOaks location it cost more.

I visit Starbucks at least three times a week at the Marrero, Louisiana location. I was there this morning at 6:15 and the woman at the window just had her hand stuck out of the window and her head turned the other way. I handed her my money and I had her tip ready to give to her but when she handed me my coffee, she did the same thing. She never looked at me the entire time. She is at the window a lot and she is never friendly. You can tell that she obviously hates her job and should never be at the window. She is the only one that is like that at this location and I am getting tired of it.

Starbucks has implemented a "one button" entry for a Peppermint White Chocolate Mocha as part of their holiday promotion. This button rings the drink up as a single item, costing $4.75 for a Venti sized drink. Prior to this programming change, the same drink would come through the receipt as a White Chocolate Mocha costing $4.25 with a separate line item for the Peppermint costing $.50. This difference is not visible to the consumer until the conclusion of their transaction. When the customer pays with a Starbucks Gold Card, the modifier charge is removed, reducing the price of the drink by $.50 -- one of the specific benefits of the Gold Card. When the drink has been entered as a single item, there is no modifier line to be removed, therefore there is no deduction for the peppermint that was added to the drink.

I have complained about two store locations, Cathedral City, CA, and Desert Hot Springs, CA, concerning: 1. discrimination 2. verbal abuse 3. foul beverages 4. false accusations 5. harassment and Starbucks has done nothing to end the abuses.

I bit into glass when I took a sip of my coffee. I was in the parking lot, so I returned to the store. I told a worker and went to the spot where I fixed my coffee (the only thing I had done was add sugar and cinnamon). The worker immediately saw that the bottom of the glass cinnamon container was all broken up. So while I thought I was adding cinnamon, I added glass as well.

I have been going to this star bucks by Miller Park for several years spending anywhere from $20-$30 a day every day (just a little addicted I know). The manager there (John) he is a train wreck after being there for 6 months he made my last drink. I threw them in the trash. I called his district manager (Julie) several times. About 3 weeks ago, I ran into her at the store and talked with her. Here he was asking his employees how to work the safe. (hello he has been there almost a year and still don't know the safe) any who, I was there yesterday there were 4 people on, one lady was pacing while waiting cause she was going to be late for work, another asked why such a long wait, another walked out without their drink. And I as well walked out without my drink, after paying for it because I had waited 10 minutes for a cup of coffee and I had an appointment I had to get to. It is horrible. I wish someone would just do something about this and take the customers complaints seriously.

I go at Star Bucks everyday and sometimes two times in day. I have never had the horrific experiences at any Star Bucks location other than Liberty Township OH location. (**). I order a venti caramel macchiato coffee every time. Twice I have now received frozen curdled sour milk. The first time I just threw it away. The second time I had to drive all the way back to have it replaced and their excuse was oh sorry our refrigerator freezes the milk. I never received a free coffee or a true sympathetic apology.

I ordered a tall split drip cup coffee 1/2 bold and 1/2 decaf.

Starbucks at 4801 West Maple Rd., Omaha, NE 68154 is very unhygienic. A fly landed on their closed dessert shelves. I went to the store to get some frappucino on my birthday. I frequent that store at least once a month for the last 5 years. My daughter and wife was with me. My daughter noticed a big fly in the cake dessert covered shelf. This fly appeared to be landing on many of the desserts. My 11-year old daughter brought this to the attention of a Starbuck service lady, but was given the brush off. I myself then brought this attention to the same lady a minute later. Initially she tried to brush me off as well, but when I insisted on knowing what she intended to do about it since it was very unhygienic. She then mentioned that once she complete making my order, she would remove the fly and all the desserts to the trash

Your so called manager Tracy ** is the rudest person I have ever come in contact with at any Starbucks. She spoke down to me and my girlfriend as if we were her children over a glass of tea. You have a great staff at the Starbucks in Camp Verde, AZ, except for this new manager that has recently joined this team. This team was so exceptional and now it's falling apart due to one person's hate towards customers. Customer service is not for her.

I have never been so rudely spoken to in such a matter that I left without my drink I was coming into get from your Starbucks in Camp Verde, AZ by Tracy **. She scolded me as if I was a child or the way I have heard her speak to her employees. I have been a daily customer for 6 years and spend about $100.00 a week in this Camp Verde location. Since the new manager has come to this location, it's not been the same. Please relocate this so called manager or give her the proper training to deal with customers. If she is unhappy with her employees, she should not take it out on customers. All, and I mean all the employees at this Starbucks are simply amazing people who love their jobs and treat all customers with patience and tolerance. I am so upset with the way we were talked to that I do not know if I can go back to this location while Tracy ** is working there. Please, for the local people, get rid of her. Send her to training in a big city where she must came from. Thanks.

I ordered Via Starbucks coffee online. I received and email that they were out of stock at the warehouse so they cancelled my order. They left me a number I could call and place a replacement order.

My name is Ric **, I am journalist by profession. I'm sending this letter to Starbucks Coffee Company's head office to make a formal complaint, regarding the incident that happened to me on July 21st, between 4 to 4:30 pm local time at Starbucks coffee shop located on 195 Lake Shore East in Oakville, Ontario.

The bagel was ice cold, not cut and not toasted.

In the morning of Monday, August 15, 2011, at 6:45 Am, my co-worker and I stopped at Starbucks to buy the usual – one Venti Cafe Frappe and one Venti Cafe Vanilla Frappe. We had to go straight to work because we start at 7:00 AM across the street. We go there at least twice a week for our drinks.

I just wanted to amend my email the I sent to you about an hour ago about your rude obnoxious employee Brittney at your Barry Road Kansas City, Mo. store that told me off by saying "Well you never do tip us!" about a week ago.

Recently, I have gone to your Starbucks at Barry Rd. in Kansas City, Mo. and most of the employees are professional and nice to deal with. A certain Brittney, with a bad attitude most of the time, remarked to me "Well, you never tip us!" in the most hateful way and in front of two other female employees, too! It was quite embarrassing for me.

Upon my first visit to this location on my way to work, I went in to get a cup of coffee and it seemed as if all the attention was on the drive-thru! I was the only person in the store, but I had to wait because the drive-thru was busy. I waited so long that I asked for a refund because I had to go to work, then suddenly my coffee was ready! This left a bad taste in my mouth.

Recently, British Royal Marines in Iraq wrote to Starbucks because they wanted to let them know how much they liked their coffees, and to request that they send some of it to the troops there. Starbucks replied, telling the Royal Marines thank you for their support of their business, but that Starbucks does not support the war, nor anyone in it, and that they would not send the troops their brand of coffee. So as not to offend Starbucks, maybe we should support them by not buying any of their products!

On the way to catch our plane, we got a medium coffee & medium hot chocolate. We boarded the plane, took our seats, took a drink out of the coffee & it was so strong, you could not even drink it. I like strong coffee, but this was undrinkable. As for the hot chocolate, it was nothing but colored water, and that's what it tasted like. I always loved Starbucks back in Michigan, but this left a bad taste in my mouth.

Three weeks ago, I was purchasing a drink and I handed my money and the cashier named Jonathan throw all my change into the tip jar and then said to me, "Oh, I thought you are gone." Then they all laughing. I didn't give him my permission to keep the change. So what kind of customer service is this? It's so disappointing. No one wants to be treated like this.

I have been enjoying Starbucks for over a decade. There are several dozens of Starbucks around the Greater New York City Metropolitan area, which includes parts of New Jersey. I am currently a student at one of the local colleges, who likes to study at Starbucks. My courses are online and Internet access is required. The Free WiFi and the comfortable ambiance at Starbucks provide a nearly perfect environment to study for long periods without interruption. The business hours at this Starbucks are 6 AM to 1 AM. Many customers drop in during the day to have a cup of coffee, or have some pastry, or have a sandwich, or some tea, or what other food is being served, or read the newspaper, take a nap, use the restrooms, meet friends, etc.

I have been enjoying Starbucks for over a decade. There are several dozens of Starbucks around the Greater New York City Metropolitan area, which includes parts of New Jersey. I am currently a student at one of the local colleges that likes to study at Starbucks. My courses are online and Internet access is required. The Free WiFi and the comfortable ambiance at Starbucks provide a nearly perfect environment to study for long periods without interruption.

I ordered a gift card online on Dec. 2nd. On Dec. 5th, I noticed a duplicate charge on my credit card. I called Starbucks and the first customer service rep verified that it was a duplicate charge. Then, he told me that there was nothing he could do to refund me, that I would have to file a dispute with my credit card company. I called my credit card company and was told that was a very unusual policy, that they had never heard of that before. So, I spent another 30 minutes on the phone again waiting to talk with a supervisor at Starbucks.

I went to Paris for a business trip, so I intended to have a nice breakfast in a familiar coffee shop and it is Starbucks. On the 29th of November 2010 morning (about 7:30 a.m.), I went to the Starbucks branch on Avenue Victor Hugo--the only Starbucks branch on that road. After I ordered my meal, I tried to find out whether I have enough coins to pay for the meal (the total was 8.8 euros), so I put all my coins on the table. When I realized that I don't have enough coins, I put a 10 euro note on the table, and at that time, before I could put those coins in my purse, the waitress took the 10 euro note and two two-euro coins from me.

I ordered a large chocolate drink but when I finished drinking this, I had a head ache and dizziness for 20 minutes. I had cold sweats I almost fell on the stairs because of dizziness, and finally I threw up or vomited the chocolate drink in the toilet. After the vomiting, I felt better that the Starbucks drink is out my system. I think I got a sort of food poisoning. I think the milk that they served in my chocolate milk was bad or spoiled. The person who prepared the drink seemed to be high on something and didn't care to heat up the milk properly.

Once again, the neighborhood (Safeway store) register was inoperable for three days and customers were informed only after placing their order, that they have to go to the store register, stand in line and pay for their purchase. Within the same week customers were again informed that advertised drinks were no longer available because the they were out of certain products (soy milk) and pumpkin spice.

On Friday, October 29, 2010, at around 9 pm I was at home with my family. I went into the kitchen and began to wash the dishes. I started to wash a Starbucks double wall ceramic tumbler which I purchased at a Starbucks located in Westbury, NY. As I put the sponge inside the tumbler and began to clean it, the inner wall of the ceramic tumbler collapsed while my hand was in the cup, causing me to sustain two gashes, one my right index finger and the other to my right pinky finger. Both gashes caused substantial pain to my fingers as I began to bleed profusely. Both gashes were deep enough to expose the bone. Luckily, I keep a first aid kit in the house. I treated the wounds at home.

I love Starbucks so much it is absolutely the only coffee I will drink. I live in downtown Portland and have been going to the same Starbucks for years now and from the day I started going there, one of the employees, for whatever reasons cannot stand me. I went in today to get my regular clover pressed coffee, which is more expensive than a cup of their regular coffee.

I worked for Starbucks for 5 years and during those 5 years, I feel I was discriminated against by management and employees and I feel my rights were violated. I was made several promises they never lived up to and even asked to see my file folder that they said I had write ups in and was never aloud to see. I looked up and they have broken a lot of their own rules including respect and dignity towards me. I've have given Starbuck's corporate three months to sort everything out but they are treating everything like it is not important.

This manager has been extremely rude to me on several occasions. Today, when I asked who the manager was, he rudely said "I am". When I asked his name, he was very sarcastic with his reply manner. I am a frequent customer at Starbucks and will not return to such attitude!

Starbucks rarely has a bathroom available in New York City and the employees seem especially determined to resist any plea to give in. Coffee is a diuretic and its cruel to make people hold themselves especially in New York where you're not allowed to use the bathroom in any public establishment without paying, so there's nowhere to go. This guy was steaming the bathroom walls very slowly and I asked him if he would kindly please allow me a moment in between, I would even wait. He said no!

I was terminated from Starbucks Coffee Co. on February 15th 2010. I applied and was eligible for unemployment benefits. Unemployment had stopped my benefits. On May 12th 2010, due to wrong information that was given from the employer about my termination, I requested a letter stating my reason of termination to fix the situation with unemployment. When I called on May 25th 2010, I spoke with Carrie and she said that I would receive the letter of termination within 5-10 business day.

Today, I checked my receipt after I got to work. I was overcharged $1.00. How can they legally do this? I was charged for three extra coffees when all I asked for was extra coffee in my frap? They only charge $.50 for this, not $1.50. I have had many issues previously at this location; however, it is the only drive thru around and the only one on the way to work so I keep coming back. Result: money out of my pocket.

On September 22, 2010 around 1:15pm, I went into the Starbucks to grab a couple drinks for my children and myself. When I was at the counter ordering, there were free samples of muffins laid out. My 5 year old asked if he could have one, and when he grabbed a piece he decided that he then wanted another one (after touching the 1st one). Before I could tell him that he had to take the one he touched (or give it to my 2 year old daughter since she also wanted one), the barista forcefully pushed my son's hand away and told him (in a rude tone) that he had to take the one that he already touched.

We went to Starbucks in Pahrump, NV inside Albertsons. We showed up at 6:52 to get coffee and we were told that they were closed. We asked what time they closed and she said that they closed at 7:00 p.m. I think I have said enough. This took place on Thursday, October 7th at 6:52 p.m. I am not going to that Starbucks branch again.

One aspect of Starbucks corporate strategy in curtailing the excess bureaucratic management at the regional and district levels with the retail stores operations is that it exposes the corporation to the fragility of professional management of their retail stores. Not only do the retail store manager's lack of professional managerial skills become more exposed to the working partners, it also can have a negative impact at the register.

My daughter and I came from church and went for breakfast. I said good morning to Alex. I place my order and stood waiting for my oatmeal cereal, 2 bagels, 2 cream cheeses and one milk. I waited 15 minutes; then I realized that all the other people that came in were getting waited on the acting manager. And that he told my order to look at me directly and did not make the toasted bagels. I think that she was being prejudice because I am black. I told her that I did not get my food. She was very rude and did no apology. She just said you want your money back. I told her that I wanted the food, but since she is being rude I would like my money back. The cashier Alex went on to say that, well, maybe he did not tell her the order. I said I heard you say the order to her; she looks and continues to make coffee. I believe in word of mouth builds a business. I feel that your employees are not trained to work with customers. The other customers said that she should have offered me a free coffee. I will never go to your establishment again.

I have a registered Starbucks gold card with over $330.00 on it. I used it on August 16, 2010 around noon and the balance was correct. However, the next morning somehow $200 was missing. I immediately called the corporate customer service number from the local Starbucks store. After talking with a representative for 5-10 minutes, they told me that it appeared that some gift cards I used to load my gold card had been purchased by a stolen credit card.

I have started becoming a regular at this location and the service and quality have been going downhill every time I am in there. The last time I was in, my drink tasted awful and had to throw 3/4 of it away. That’s more than $4 literally in the trash. The workers are always talking about their personal lives versus business and being professional around the customer. I do not feel valued. The cashiers aren’t even excited to be there. The workers all have their favorites and it shows.

I worked in this location over 6 years and had no problem with Starbucks until about a year ago. The new,younger employees with very arrogant uppity attitudes cater to the younger and hipper or obviously more professional and expensively dressed building personnel. I am a staff person, dressed in middle class attire, am older, in the mid 50s, overweight, very nice person but obviously not "hip" as they like, whatever. The issue is every time I go there, they do the "cool people's" drink and food order ahead of me, making me wait like I am invisible or don't matter as much.

I am a big fan of Starbucks. I am honestly visiting the one in near my house everyday. Yesterday, I was visiting the Glen one after dinner with my family. I ordered cold beverage for myself and kids drink for my son. I ordered cold milk for kid size and the lady filled up just a half of cup that left in the milk container. And she just throw the empty milk container on the floor right in front of me. She gave me only half of the cup of milk. I said "can you fill full? " and she said very mean with mad face "you want whole cup? " and she opened another milk container and filled.

The employee was drunk and incoherent, obviously intoxicated. He was hard to deal with and obviously couldn't perform normal activities

A stone was in my coffee beans. It broke my grinder. I called twice to complain. I was told I would be sent a pound of coffee and two coffee certificates. It has been 10 days and still nothing in the mail. Very unhappy! Case # **.

I have been enjoying caramel sauce Frappucinos for a long time. I was told by one location yesterday that they can no longer put caramel sauce in their blenders because it gums them up. How could that be true after all this time? Those blenders grind up ice, chocolate chips, etc. Should they melt the sauce first in espresso? The caramel syrup tastes like butterscotch, not caramel, which is why I have them use the sauce. Maybe they are a little harder to clean out, but only one location no longer uses the sauce. I do not want to say who it is, especially if they have told them to not put it in any longer. I would appreciate knowing. Thank you.

I bought 2 pints of Starbuck's ice cream. We ate it a few hours later. It tasted weak and was melting fast. I looked at the ingredients: 3rd ingredient was water! I will never buy or patronize Starbuck's ever again! I called to complain at the phone number on ice cream? CSR goes: ”Oh, wow! Water. Really sorry. Will pass that on to marketing.” Thanks for zip Starbuck’s.

Starbucks recently came out with a double wall reusable clear cup for sale. They can be purchased for around $15 at most Starbucks locations. However, there is a manufacturing issue/defect with the lids on the cups. They do not screw on securely or properly. I purchased two of these cups and have had nothing but issues with them not staying on and randomly popping off. It seems that possibly adding a hot beverage to them loosens the rubber plastic grip that is around the inside of the lid causing it to pop off.

Yesterday I stopped in Laguna Hills Starbucks to Google a Staples Office store location. I was in the store 5 minutes. A Laguna Hills Starbucks store employee was outside in the far side of the parking lot on her cell phone. She saw me pulled in to park. Then she raised hysteria in the parking lot that my Golden Retriever was at risk. Temperature was 75 degrees, people were outdoors drinking coffee, relaxing. A 6-foot-5-inch man was enlisted by the panic and forced down my electric window to open my van door.

I have been drinking caramel frappucino for more than 10 years and the drink I was given in this branch was not even close. There was hardly any caramel on top and it took too long to get it. Customers who came after me were getting their orders before I did. And to make things worse, there were flies in the store. One or two, I can forgive, but a lot of flies were buzzing around. Gross!

This young woman works at this counter, and she never says one word to the customer. She will look at you with a "what do you want" look, and after she makes the order (very poorly made), she puts her hand out to take the money and gives back the change. Never once does she say one word. This poor customer service is completely unacceptable. Obviously, Starbucks doesn't care about ensuring that their employees provide quality service to all customers. This seems to be the case after reading all the negative comments from unhappy customers. Please add me to that list!

Every time we would order drinks at this location, they make them wrong. They taste bland and the cups are 3/4 filled.

I asked for a pound of decaf Sumatra ground for a paper cone. I also asked for a shot of decaf espresso as my complimentary drink. The woman with the visor hat, pulled low so she had to hold her head up and look down to talk to you and said that she could not give this to me as no substitutes were allowed, this is the only store in the area that says this, but if I had a Starbuck's card, I could. I did not know what that was and when I asked, I got a very unclear and condescending answer. I had to keep asking for clarification.

My husband and I went through the Starbucks drive thru. We both ordered the same drink, Grande caramel latte, non fat, no foam, with whip cream and caramel drizzle! So we get our drinks and mine tasted like water and sugar free caramel. My husband's tasted like old burnt coffee that had been sitting for hours! I come through this same Starbucks store everyday and order the same thing and this is not the first time my order has been wrong or disgusting. Anyways, so after we tasted our nasty coffees, I called and spoke to the manager who gave me two complimentary coffees for the next time.

On Monday morning, 6/7/10, I arrived at Starbucks, ordered a tall coffee with 3 pumps of hazelnut & steamed half & half. Many people were waiting in line. Within approx 6 seconds, my coffee was handed to me. I didn't even pay yet. I went outside, jumped in my car, took a sip knowing it would be hot, and to my surprise, it was warm. I believe this coffee was pre-made in advance being it was so crowded. Late for my appointment, I had no time to return inside to complain but I will never go to this most popular Starbucks again. By the unusual grin she gave me, I should have caught on that something was up.

I tried to exchange a clearly defective Starbucks thermos that has cracks in the interior, causing leaks and fluid to collect in the air gap between the exterior and interior layers. No receipt, no good. They would rather me continue to use the product as directed and consume coagulated cream droppings. Customer Care offered me a gift card in 10-14 business days. This is crazy! They would rather send me $15 in two weeks rather than exchange the product on the spot (satisfying the customer), recovering the product and investigating the defect (satisfying quality control), and send it back to the supplier for credit (satisfying cost efficiencies). Instead, they have boggled me with the most customer-unfriendly, backwards return policy I have ever seen. So much for every visit exceeding expectations or the Starbucks image of having local (vs 'corporate') orientation.

I ordered a caramel frappe and I got a java chip frap. This was not the first time they gave me the wrong drink I ordered. Also, the drink was almost all ice. Every sip I took, I would crunch chunks of ice with my teeth. It was a painful experience. Also, employees are very, very loud. They have good customer service but they do not know how to make the right drinks. They seem very distracted. I’m writing this so something would be done about this. But is anything going to be done about it? I don't know that.

Bought my second pack of 10 sachets of Italian roast instant coffee. Excellent quality except that the last sachet was empty - no smell of coffee, though sealed. This was very disappointing as the product is quite expensive compared to other brands. The consequences are obvious, dinner party, I emphasized the quality, my guests looked forward to it and one was disappointed. Gave the lie to 'Never be without great coffee' 'with my friends'.

I was in line to get my usual caramel macchiatto, and when my turn came, this guy (I found out later on that his name is Chase) was at the cashier. Because I work for the hotel where the Starbucks is located (in the lobby), we, employees, get a discount. So, after I handed him my credit card, I asked nicely if I could have the discount too. He asked me in a very rude tone if I have my 'uniform' on (which happens to be a black shirt with a logo, which I had, over which I was wearing my jacket). I told him that I am, and I also asked if it really matters if I wear the 'uniform' or not, since I work there.

I am a resident of Laguna Beach California for fifteen years, and have been going to many different coffee shop, especially Starbucks. I frequently change and go to the different one. On March 31st, I walked in to the Starbucks on PCH and Broadway, I had my laptop and was trying to adjust myself and check my email.

I have gone to this location for over 4 years, two to three times a week. Last Tuesday, I had coffee grounds. I did bring it back as I was on the way home, but today my friend and I stopped there to have coffee and muffin and there were a lot of grounds in my cup. I told the help and he gave me another cup. I was drinking it and this pot also had grounds in it, not as much as the other.

I found the coffee at Starbucks overrated and taste as survey was bitter. I have to comment about "BP" and Speedway gas stations. They have got good coffee, I mean you can wrap your hand around a good tasting cup of coffee. I believe everybody has improved on their coffee they sell Whether it's either store bought or ready made.

I heard while in a spa that Starbucks have the best cupcakes, which are the vanilla bean and red velvet kind. On my way back to my room, I stopped and got both cupcakes. When I got back to my room, I thought I would enjoy one. At $2.50 apiece they were both dry and the icings were hard. I think for the price of one cupcake you could either have a moist cake or fresh icing. I know both aren't too much to ask for!

Customer service person rudely wants to charge for steam cream and refused to give name. The manager Kenny said he didn't have to and re-fix the coffee. No one had on name tags and were very rude. It resulted to emotional stress.

I had a Starbucks gift card that had $24.77 left on it. When my daughter went to use it the card was wiped at $0 and no one wants to explain to me what happened to the balance. I have emailed Starbucks several times and no response.

Seattle is your home town, so your representation at the airport should give travelers a good impression. Instead, at the Sea-Tac airport, all of the franchise stores are total losers. The coffee drinks are mediocre at best, but the absolute worst things are the inedible edibles. The scones, etc. are simply awful and do not live up to the Starbucks promise of more healthful goodies. There is a definite improvement in your own stores, but these airport franchises are awful. Either take them back or demand better quality. PS: My husband and I are longtime shareholders, so this is important to us.

I used the Starbucks Gift Card that my daughter gave me for Christmas, yesterday (Jan.6th). She gave me a $20.00 card but it only had $10.00 on the card. It would seem the employees are skimming off the top. Another member of my family was given a blank card last year. My daughter and I are out $10.00. There must be a way to track down the employees that are doing this.

On Tuesday, Jan 5, 2010, I purchased my usual venti white chocolate mocha with a marble loaf. When I arrived at work, I sipped my venti white chocolate mocha and it tasted like hot chocolate. They gave me what I assumed was just a regular mocha.

My first day with the new gold card was so far not going well. I feel that the letter I received did not fully explain how their system works!

To see the video of the defective Starbucks via instant coffee that injured my jaw, just go to YouTube and in the search engine type "Starbucks via defective." I have a damaged jaw per my GP and oral surgeon. I have detailed letters from each.

Almost 48 hours after our heavy snowfall this past Saturday, the sidewalks outside this store have still not been shoveled. When the temps drop tonight by the morning, the sidewalk will be solid ice. This is not very neighborly of Starbucks and in fact violates DC law which requires sidewalks to be cleared after a snowfall. I'm sure you do not want the bad PR of having someone fall and get seriously injured? At 4pm today, I went into the store and inquired whether the sidewalks would be shoveled and was told by several employees it was not their responsibility! FYI, this has been an ongoing problem at this site. I am a daily customer. I look forward to speedy action on this.

I ordered a latte and a sandwich. The latte tasted nothing like a peppermint white mocha. It was a bitter mess. They made another one for me. I reached my destination and began to eat my sandwich, and halfway through, I found bits of hair in it. I was disgusted and threw it away. I spend a lot of money at Starbucks, but not anymore.

Two days in a row, I ordered spinach feta wraps. The first day, I got home and it only contained spinach and egg whites. Today, I received it and the worker checked it for me and said he saw some feta but no tomatoes. When I got home, there was enough feta for the first bite and a smudge of tomatoes on one side. I normally buy these in Paramus, NJ, and they are absolutely delicious. You can taste the feta most of the way through. Do individual stores prepare these or do they come ready-made. If they prepare them at the store, someone needs to review the portion control at this store. I just love the ones at Paramus.

This Starbucks repeatedly charges different prices for their drinks. It all depends on who is working that day. I order a Venti iced latte, non-fat milk with one pump sugar-free hazelnut. A drink this size with syrup takes six pumps, but I only want one for medical reasons. The six pumps would cost $0.40. Since I only want one, all other Starbucks I have been to do not charge me anything for that one pump, except this store. This store sometimes charges, sometimes not. This gives Starbucks the appearance of illegitimacy! I have called their regional manager and complained now twice. Nevertheless, the employees there tell, randomly, that the $0.40 charge applies to a tiny squirt of hazelnut. Then the despots hang out the drive-thru window and argue with me. This is poor service, poor policy. I am taking my business elsewhere!

My wife had our baby's surplus milk taken away at check-in at Heathrow Airport. Having a long haul 12-hour flight ahead of us, we did not have enough milk for our son. Searching all the shops inside the terminal, we could not find any shops selling milk. We entered Starbucks and asked if we could buy cow's milk and explained the situation quickly as we were short for time before boarding. We were charged 10.00 (ten pounds) for 2 small cartons of milks. The usual retail price of these would be 54 pence in any retail outlet anywhere in the UK. Firstly, we are angry because of the lack of anywhere to buy milk for babies inside the airport. We are more angry with Starbucks for ripping us off without any remorse or morals whatsoever. We were desperate and had no time to argue, but this left a bitter taste in my mouth and did not exactly settle me for my flight. I will never set foot inside a Starbucks again. Shame on them.