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Starbucks Reviews

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About Starbucks

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Starbucks operates as a global coffeehouse chain serving coffee, espresso-based drinks, teas and light meals. Founded in 1971, it has grown to include a wide range of seasonal beverages and specialty drinks. Beyond beverages, Starbucks has successfully expanded into food service, retail merchandise and ready-to-drink products sold in grocery stores.

Pros
  • High-quality coffee and beverages
  • Positive community atmosphere
  • Quick problem resolution
Cons
  • Inconsistent service quality
  • High prices for products
  • Long wait times during peak hours

Starbucks Reviews

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    Page 8 Reviews 1040 - 1240

    Reviewed Sept. 17, 2007


    I just bought a starbucks thermos mug about a month and a half ago while on vacation in the USA. A shiny green mug, paid about $16.00 for it, which is quite a bit. Yesterday I noticed it had split on the side and can not be used. HOw can this be after such a short time. I need a repalcement,or my money back.

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    Reviewed June 15, 2007

    on 6/9/2007 i purchased a CD from starbucks..When I got home I discovered it was defective...it just wouldn't play right...Since I had the sales receipt with, please retain this receipt in case a refund is necessary, I just returned the following day...

    They said I could not get a refund nor store credit..either i had to exchange or out of luck...I didn't want another copy..I would have taken the store credit, but they refused.

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    Reviewed Dec. 19, 2006

    I'm (was) a regular customer who ordered a latte at 12:50pm on Tuesday, 12-19-06. A woman next to me got handed her coffees over the ordering counter instead the hand out counter. In the course of it, the Starbucks employee spilled an entire cup of hot coffee over my right leg. I ran into the bathroom to get cold water since it burned like hell. When I came out, coffee all over my (white) pants, socks and shoes, Candice made me pay for my drink without any comment. My co-worker organized some ice for me.

    The floor was being mopped. I asked Candice how I can go about getting my drycleaning paid for. She responded that the store does not pay for dry cleaning since (direct quote we are a restaurant and we spill coffee over people all the time. She mentioned that she gave me ice as if I owed her for it. She then also handed me a free-drink coupon (hey, I don't want to go back). When I asked for the manager, I was told there was no manager there. When I asked for the name (twice), Candice refused to give me a name or phone number.

    After my insistance, she wrote down my name and phone number for the/a manager to call me. Nobody called. I had to go back straight to work for 4 hours in my soiled pants smelling like cold coffee, putting ice on my foot and dealing with clients at the same time. It was the most upsetting incident I ever had in any restaurant of coffeehouse.

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    Reviewed July 13, 2006

    I ordered two venti frappacino's without whipped cream (as my daughter and I are allergic to whipped cream). The representative made them with whipped cream, then realized the mistake, scraped the cream off and handed them to me. This was very unsatisfactory. I felt she should have made two fresh drinks.

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    Reviewed Jan. 3, 2005

    Cups leak. All Starbucks cup leak by design. The cups leak at the seam due to the inability of the lid to seal this discontinuity. Additionally, the sip opening allows coffee to splash out.

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    Reviewed Nov. 5, 2004

    DEMANDED TIPS FROM ME, THEN MADE ME WAIT UNTIL MY COFFEES WERE COLD AND MELTED ( I HAD 20 OF THEM). They have yet to address the problem, the store still demands tips!

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    Reviewed Oct. 20, 2004

    Starbucks has an ongoing leak issue with their large (venti) paper cups. One in sixty of these is manufactured in such a way that the inside unfinished edge absorbs coffee like a paper towel and spits it out from under the lid. This is not a drip or two, it is a serious leak that makes drinking your morning coffee impossible and dangerous. I thought I would solve the problem by having the drinks "double cupped".

    I discovered this morning that the drips actually end up rolling down the inside lip of the top which is wider than the lip of the second cup. Same problem... They HAVE to be aware of this problem. It's happened to me over 6 times. I can't order coffee anymore from the stores because the risk is too great and could create a car accident.

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    Reviewed July 19, 2000

    Starbucks offers Power Up feature on all Frappuchinos. This is a mixture of protein and vitamins. Health news is saying that coffee makes vitamins non-absorbing. My complaint is that Starbucks mixture does not do what it is supposed to do.

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    Starbucks Company Information

    Company Name:
    Starbucks
    Website:
    www.starbucks.com