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Pizza Hut Reviews

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About Pizza Hut

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Pizza Hut creates a variety of pizzas, pasta dishes and sides, including stuffed crust and pan pizza options. Since its founding in 1958, it has expanded its menu to include wings, salads and desserts. The chain has also integrated convenient ordering options like delivery and carryout.

Visit www.pizzahut.com
Pros
  • Great value for money
Cons
  • Inconsistent food quality

Pizza Hut Reviews

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    Page 4 Reviews 225 - 375
    Customer ServicePriceRefunds & PayoutsRates

    Reviewed Oct. 10, 2021

    I paid $24 for a Detroit style pizza. I was notified it was on the way (I live 15 minutes or less from the restaurant) and it took an hour to arrive. The pizza was cold, and the toppings were ridiculously sparse. I paid for pepperoni (there was none) and sausage (there were about 12 pieces) and mushroom (there were around 8 pieces). The pizza was almost bare. I tried to call the restaurant and was told I would be transferred and was on hold for over 5 minutes. I'm done. I will never order from Pizza Hut again. I can get 3 pizzas from Dominos at this price that are hot, fresh, and chock full of toppings. Pizza Hut, you can do better.

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    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed Oct. 4, 2021

    Ordered a pizza. 1 hour later got a call from a neighbor saying they received my pizza. Called the HUT and All I Got Was Bad Attitude. They claimed it was properly delivered. Out 30 bucks and no dinner. The so-called manager had very bad attitude and no customer service experience. It Was Like Talking To A Scripted 12 year old. Never again...Reversing The Charges....Bye HUT.

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    Reviewed Oct. 2, 2021

    Ordered a delivery pizza and they left it on the sidewalk in the rain under a doorbell by a door without notifying me. I did not check contactless but they choose to do it that way. Do not prepay at this restaurant.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Oct. 2, 2021

    It was so embarassing coming staright to Pizza hut counter and talking to front end Vipin in GTB Nagar Delhi on 2nd Oct. At the counter as when I was checking the rate and details, he arrogantly handed over the menu to me and told to, "Check the menu on your own" and later asked me to sit at the dining table. I was really shocked with the unprofessional attitude. So later I have booked online and promised myself that I will never come to Pizza hut counter.

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    Customer ServiceTechPricePunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 27, 2021

    Their service has went to **!!! Their call line, nobody picks up and when they finally do they hang up or don't know ** so they forward your call. They charged me 4 times, no refund!!! 2 hrs later no pizza!! I am extremely disgusted in Pizza Hut and their cs and hospitality. Papa John's is my new providers. I advise everybody to change to papa johns.

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    Punctuality & Speed

    Reviewed Sept. 24, 2021

    I ordered pizza from Pizza Hut and being a very old customer I expected a good taste but this wasn't the same taste that use to be there. It was disappointing. And moreover, the delivery was also late in spite giving the order so early almost 30 mins late.

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    Customer ServiceMaintenanceStaff

    Reviewed Sept. 11, 2021

    I ordered pizza at this location for delivery and they forgot my sauces. I called to see if they could bring them to me and the manager said that they were not going to send my sauces with any driver. They wanted to give me a credit but I ordered the sauces and I told them that they should have not forgotten them. They said that people make mistakes and I agree but mistakes are made to be fixed.

    The manager at that place said that she was not going to bring me the bad words sauces, if I wanted them I need to go to the store. I did not have my car at the time and they kept hanging up on me every time that I called. Pizza Hut is one of my favorite places to order from but when a manager says bad words to you, that is no way to talk to a paying customer. She said "I am not going to take you your bad words sauces, if you want them come pick them up." That is your management? I will never order from that pizza hut ever again. I know that losing one is not a big deal but I will tell everyone I know not to order from there because you have very rude people that work there. The manager gave me her name but I could not understand it, I think it was ** or ** something. She is located at 10200 E Northwest Hwy, Dallas, TX 75238. I ordered at Friday, 09/10/2021, 7:50PM.

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    Punctuality & Speed

    Reviewed Sept. 9, 2021

    Ordered Pizza online. Paid with card. Even left a tip on transaction. Guess what? Two hours later no pizza. will not support this company again. Local pizza shops are better. Do not write anything bad. Consumer Affairs does not like it.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Sept. 8, 2021

    I used the online app to order one large pizza with 3 toppings. The toppings mushrooms, black olives, and banana peppers. This pizza was intended to feed a family with small children. I also ordered a side of bottle of pop and bread sticks. I also asked for curb side pick up so I didn’t have to get the children out of their seats to go in. Because of this I tipped 25 percent on my order. Big mistake!!! I got there. The app wasn’t working so I couldn’t check in. I tried calling but no one picked up. I kept trying to call. Eventually gave up. I got the kids all undone from their car seats. Went in. I noticed there was only one family in the lobby. All six employees were messing around not one of them working or cooking and the phone left off the hook. I got my pizza and bread sticks.

    I forgot my pop because I had to hold a cold pizza, breadsticks, an infant and have my other child hold my pant leg. Not one employee offered to help or even open the door. I got home to find my pizza had jalapeños instead of banana peppers and that I had forgotten my pop. I called the restaurant and they put the manager on the phone. She immediately started to belittle me telling me that I am stupid and that it’s all my fault my order wasn’t right and cold and that her employees are way too busy to do curbside pickup. What happened to apologizing to the customer and offering an exchange? I’m am very disappointed and will not recommend anyone to go there.

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    Reviewed Sept. 7, 2021

    We tried the new Detroit thick crust pizza. It's rectangular and we had the pepperoni with mushrooms. They pour extra sauce on top of the cheese and toppings. We didn't like that. If you really like tasting and seeing your toppings, tell them to leave off the extra sauce on the top. It's just too much. Yuk!!!

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    Customer Service

    Reviewed Sept. 7, 2021

    My wife order online and call them same time for confirmation of order and location. After we received 2 time calls from their different branches about location and we explain them. They keep transfer our order from one to another branch and then they are able to deliver after 100 minutes when I ask them to CANCEL the order.

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    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 5, 2021

    The worst experience I have ever had with delivering pizzas. I ordered 3 pizzas. It was an estimated 65-85 minute delivery time. 30 minutes later, I get a call from the manger saying there were 80 deliveries before mine and they won't be able to deliver that night. I asked to pick it up in 30 minutes (an hour after ordering and paying for it already) and the manger that time wasn't available for pick up. I ended up cancelling the order and I'm still waiting for my full refund. I will never order from Pizza Hut again. This wasn't the first bad experience and they won't get another opportunity!!!!

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    Customer ServiceStaff

    Reviewed Sept. 3, 2021

    My husband and I decided as of his testing clear of COVID, we’d treat ourselves to a pizza. We chose Pizza Hut because it was close. Ordered online for curbside pickup and we got an email with instructions. We arrived and there were no designated anything for curbside so as directed in the email, we called to alert them we were there.

    The person on the other end of the phone seemed to be bothered by the call and since we had not made a curbside purchase at this store before we did not lay it all out for him and he did not understand why we were calling and at one point said, “well what’s your problem?” We mentioned curbside and he said “oh, you didn’t say that.” Nasty person and he didn’t even have a mask on when he brought it out to the car. As for the pizza, yuck! Thin and Soggy might be a more accurate description. Salty and greasy and it was just a plain sauce and cheese pizza. Hate to think what a pepperoni one would be like. Needless to say, we will never spend another dime at any Pizza Hut again.

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    Reviewed Aug. 28, 2021

    For the first time in several years I ordered a pizza online to pick up at Pizza Hut. I should have read these reviews first. My pizza was ready a half hour after it was supposed to be brought to my car. It was overcooked and so salty as to be inedible. So unhealthy. I looked it up and found that Pizza Hut in America uses more than double the salt that it uses in other countries. Shame on them. Do not feed this to your children or eat it yourself.

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    Customer ServiceBilling

    Reviewed Aug. 10, 2021

    I ordered over an hour ago for a 45 minute deliver and I called the store and they have no record of the order. I paid with a credit card. Not the first time this has happened. This is going to be the last time I order from Pizza Hut. Order from anywhere else until they get their act together. Horrible.

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    Customer ServicePricePunctuality & SpeedOnline & AppMaintenanceBilling

    Reviewed July 24, 2021

    Placed an order online. ORDER # **. Placed on July 23 at 5:56 PM. Somewhat lost track of time, call two hours after order is placed. Store has no record of the order. But my credit card has been charged. No one can tell me how to fix that. Nowhere on the web site. On duty manager just tells me to wait 24 hours to see if it reverses and call back if it does. How, exactly, is that going to work? Why would they just credit me my money out of the blue? Personally I think she was just trying to get rid of me. So I guess I'll just have to dispute the charge with my credit card company. We'll see what happens, but I doubt I'll ever be ordering anything from Pizza Hut again.

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    PricePunctuality & SpeedStaffRates

    Reviewed July 19, 2021

    After ordering the pizza, paying a delivery charge (which sole purpose seems to be to decrease the driver's tip while enriching the corporation), paying taxes, and tipping the driver 15% (it would have been 25% without the delivery charge) my total was about $30.00. And for $30.00 I received 4 small bottles of Diet Pepsi (real value: about $2.00) and a pizza that had a leathery, dry crust and dry vegetables (real value: about $3.00). I'm assuming the pizza was sitting under a heat lamp before delivery for a couple of hours. Doing the math, the corporation took $25.00 from me. Yum! Brands owns Pizza Hut; they own a number of fast-food franchises and the result is high prices and poor food.

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    Customer ServiceFollow-Through

    Reviewed July 1, 2021

    Stole 50 dollars from my debit card and never responded to my calls. Now me and my kids are eating beans to get the hunger of a promise I broke that Pizza Hut was on its way.... never got here. GOD BLESS YOU.

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    Reviewed June 22, 2021

    I haven't had Pizza Hut pizza in a lot of years and I decided I would get one for Father's Day as a treat. I'm sorry to say it was very disappointing. I had ordered a stuffed crust with extra cheese but the cheese was very thin and the stuffed crust wasn't stuffed. It's been a few years since I've had a pizza from pizza hut. My memory of the stuffed crust was when I would bite into the crust the cheese was running out and the one I got was from what I remember. I will have to say I'll be trying another brand next.

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    Customer ServiceStaff

    Reviewed June 21, 2021

    Ordered online, went to pick up order, staff come out, says name. The staff grabbed receipt for me to sign, threw it on counter said sign and walked to back of store after putting food on counter. NOT A HELLO, GOODBYE, OR THANK YOU!!!! YOU are in the wrong business. You have NOOO CUSTOMER SERVICE!!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 20, 2021

    I order 5 pizzas and a Bread. My son pay cash and I only receive 3 pizzas. I call 10:47. It's 11:21. Keep waiting for my pizzas.!! I call the driver. She told me to call the Pizza hut and they say they will send the pizzas but I'm keep waiting.

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    Customer Service

    Reviewed June 18, 2021

    I ordered pizza and breadsticks from the Pizza Hut on S Business Dr in Sheboygan. I called to complain and tell them that I didn't receive the marinara and they said, "What do you want us to do about it. If it wasn't in the bag then I guess you don't get any." And then hung up. The pizza I got was almost all the way cold. I will NEVER order from pizza hut again. Since they can't even give their customers the time of day and if I was you I wouldn't either.

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    Customer ServiceStaffBilling

    Reviewed June 13, 2021

    I called and ordered pizza. The guy that took the order read my order back to me as requested. Two large three toppings special (I ordered the same thing the week before). When my pizza arrived it was one (1) medium 3 topping and 4 sauces? The bill was the same as if I got 2 large pizza’s. The driver was the same one from week before very nice. I called and actually got the Pizza Hut itself not the call center. Spoke with some gentleman about the problem. All I got was this is the order we received. Well thank you Sangaree SC Pizza Hut order number 159 for the experience.

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    Sales & MarketingOnline & App

    Reviewed May 17, 2021

    I ordered to get delivered and it was terrible. They didn't bring me the right thing and they brought me a whole other order. I ordered with the app and they didn't even ask for money they just left it there, my friend order and it was delivered to my place. This is utterly ridiculous. Not ordering AGAIN. I also choked on the food and the Pepsi was very flat.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsTransparency

    Reviewed March 17, 2021

    This location needs to close indefinite. I ordered pizza on 3/16 at 9:05 PM to be ready for carryout at 9:30PM... Upon arrival the young teenage girl at the register stated the wait would be 25 min more... the timer never updated or showed the pizza as ready. At 10 Pm after several customers had ordered & their food was either not right or not ready!! I was furious bc the cashier thought it was funny & begin to smirk. I asked for a refund of my 28.00 & left!! This is not acceptable & the refund does not make this right! I will take my business elsewhere....Unit#004267 ph#904-924-9500_ Dunn Ave Pizza hut is far more the Worst service for 2021!!! If they can't handle volume without all the attitude. They should NOT be in business .. I will definitely copy & paste this review to Google & watch the reviews increase overnight!

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    Reviewed March 6, 2021

    I remember when ordering a Pizza Hut pizza used to be in quality not trying to cut back on the toppings? I ordered a pizza with double toppings of sausage. Only got very minimal amount of sausage and I was very disappointed with the quality of the sausage let alone the crust was not cooked thoroughly. I remember back when I used to order a pizza hut pizza and I got a really good tasting pizza of high-quality. Now I pay $25 with delivery and tip and got something that wasn’t near that quality.

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    StaffHonesty & Transparency

    Reviewed Feb. 22, 2021

    Worst pizza I ever had... This place always has bad pizza whenever my family gets it... My little sister got the mini cinnamon buns and they were so small and seemed so unfresh... Honestly I could grab a piece of bread and put butter and cinnamon and it would taste better... The pizza makes me want to throw up every time I eat it and I honestly don’t understand how others can stomach it.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Feb. 10, 2021

    I was delivered an uncooked pizza, the dough was soft and discolored like it was still partially frozen. I called and asked to speak to the manager & was put on hold for 20 minutes. I drive there while remaining on hold to see if anyone would ever answer. I get to the store and the manager is standing there doing absolutely nothing along with another employee.

    I asked her why have I been on hold for 20 minutes and she could not tell me. I showed her the pizza and she tried to blame it on the sauce but I order from this Pizza Hut often and they usually get it right. Then she started talking in Spanish (I understand and speak Spanish as well) but she did not know that until I told her. I asked for her name and she refused to give it to me. I asked her if I’m going to be refunded and she rolled her eyes crushed the receipt and threw it at me. I “lost it” as I have never seen the level of disrespect that I have seen in this lady. The manager’s name is Hella. She blocked me and my sister from calling but I will be filing a complaint with corporate and posting reviews any and everywhere I can. Pizza Hut has lost a loyal customer.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 25, 2021

    I called Pizza Hut in Liberty Mo. The guy who answered the phone- suggested I order online. When I told him I will place my order on the phone - he was very rude- at the end he even hung up on me. He told me the wait time was over 2 hours for carry out. He didnt tell me how much I owe and if I wasnt already shocked by his behavior- he then hung up on me... I then called right back and asked for his manager. I have always had a good experience with this location. But this bad experience - really suprised me and changed my experience. I will never order from there again.

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    Customer Service

    Reviewed Jan. 23, 2021

    I called two Pizza Hut's, both within 4.3 miles of my house, and neither would delivery to such an astronomical distance. Thank you for confirming that I should not be eating your product. The last time, no matter my location, I will ever attempt to purchase your food.

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    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 17, 2021

    Tonight I placed an order online due to being in a time crunch. I arrived at the Pizza hut about 35 minutes after placing the order. After paying for the pizza, the front desk cashier pulled my 2 pizzas out of the oven and dropped them both on the floor. She yelled towards the back that she dropped the pizzas and that they needed to be remade. I asked the young lady if I could be compensated by getting the pizza at half off or if I could get one pizza free of charge. The pizza cook looked to the front counter and said, "MAN, NO!"

    As I sat in my car waiting for the new pizzas, I just decided to get my money back due to HIS attitude alone. Upon returning back into the store, I explained to the young lady that I would like to get a refund. She yelled towards the back and said, "MARCUS, She wants a refund!" The pizza cooked walked towards the front and said,. "GOOD!" I looked at all 3 young ladies at the front and asked, "Did he just say good? Wow!" Is that the way a paying customer is treated? When he came to the front, he proceeded to type on the computer screen. I asked him his name again and he said, "Marcus!" After this, he left the front and another man came to the front to issue me the refund. This is the worst experience I have EVER had at Pizza Hut. It will be a long time before I visit again. And please know, that if I walk into Pizza Hut and see Marcus, I will politely turn around and walk out.

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    TechRefunds & PayoutsBilling

    Reviewed Jan. 12, 2021

    I ordered a pizza from a different city for a family member who just lost their brother, and the Columbia Tennessee Pizza Hut left off their chocolate dessert and didn’t let anyone know and didn’t offer to credit back on my card. They could’ve credited for the whole bill and started over, or they could’ve sent out the desert another time but no the only thing they offered me was store credit. Store credit did me no good as I don’t live there and probably will never order there again.

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    PriceOnline & App

    Reviewed Jan. 9, 2021

    I ordered a Pizza to be delivered to my door. The delivery charge was $4. I was with my grandchild. I was told to come down to the lobby. They refused to bring it upstairs. Therefore, I cancelled. Other Pizza companies have their delivery person bring the orders up to my door and I give them tips for bringing the orders up to my door. This is the first time you all refused to deliver my order upstairs. They should have mentioned on their website clearly stating that they do not deliver to the door.

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    Reviewed Jan. 1, 2021

    I ordered a large cheese and tomato pizza. I got a medium cheese with a few dices of tomato. Not even crunchy. Not tasty at all for 25.65$!!!! From Pizza Hut Saint-Laurent. On the other hand the pizza hut close to Cote-Vertu station was the best ever and I ordered the same for 12$!!!!

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    Customer Service

    Reviewed Dec. 31, 2020

    This was my first experience with Pizza Hut delivery and it was my worst and would not ever try ordering pizza from pizza hut. I order a pizza an hour ago and it did not reach me and now I am unable to contact pizza hut neither through call nor through any app/website. I was stood up in a party and had to order from somewhere else after an hour. My order number as sent through text was: **. My contact number is:- +**. My E-mail ID is:- **.

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    Reviewed Nov. 16, 2020

    Pizza uncooked dough, no cheese, without proper topping. After eating start vomiting. No taste at all we have wasted our money. And we have to through Pizza Hut is a disgusting place and very very bad for health.

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    Reviewed Nov. 7, 2020

    Doesn’t Pizza Hut train how to make pizzas? Ordered two pizzas. Both were very dry. Like eating crackers. Worst pizza I have ever eaten. May not ever order again from Pizza Hut. Ordered pizza from 803 Mason Rd location.

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    Customer ServicePriceValue

    Reviewed Oct. 31, 2020

    Their P'zone is ALL dough and next to NOTHING in the inside of the P'zone. After paying $30.19 for two P'zones (Canadian and Meat lovers) plus delivery is NOT worth it. Almost ALL of the P'zone is the dough which I would have been better off and would have SAVED my $30.19 and had some toast instead!!!! You have lost our business FOREVER. Returning tomorrow to show you what garbage we got delivered to us on Oct 30/20. We tried to call someone at Customer Service, but there was a high volume of calls and we didn't get through. On your phone prerecorded message it says loaded with ingredients - now that is CRAP cause there is so little ingredients!!!!

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    Customer Service

    Reviewed Oct. 30, 2020

    I went to visit my granddaughter in Grove Oklahoma who is three and she had just had surgery. And we went to our hotel and I ordered pizza from Pizza Hut and had it delivered to our room, the lady hands our pizza and leaves. I open up the pizza box and the pizza literally was like a sandwich. The pizza was on top of the pizza so I called Pizza hut and I told them that I had seven grandchildren and I had just spent $50 on this pizza and it was like a sandwich pizza on pizza so they said, "Okay ma'am what do you want us to do?" I said well I want a new pizza brought to my grandkids so they brought it and had the nerve to ask me to give them that pizza so that they could make sure I was telling the truth and then took the pizza with them. So I will never buy from Pizza hut in Grove Oklahoma again.

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    Customer ServicePricePunctuality & SpeedOnline & AppMaintenanceStaffFollow-Through

    Reviewed Oct. 23, 2020

    I have reached out to Pizza Hut directly via phone, email, and an online survey on their website and no one has gotten back to me. I did receive a "thank you for your feedback" email with a promise someone will contact me but that has yet to happen. I left my complaints on Oct 3rd and 4th. It is now Oct 23rd and nothing has been resolved. Below is the review I left with them. Again, 3 attempts were made with them directly before bringing it here. I am extremely disappointed in Pizza Hut's lack of willingness to get back to me about the issues I encountered.

    First with the positive: besides being lukewarm, the order was correct and toppings were plentiful. The negative: I ordered my pizza online at 5:51pm. Estimated delivery time was 45-55 minutes. It didn't arrive until 8:09. I received a text at 7:25 saying it was on the way. At 7:55, when it was still not here, I called the store to make sure everything was OK. I was told the delivery driver was pulling in now. It arrived 9 minutes later. So a total of 2 hours and 18 minutes after ordering, I received my pizza. At that point, I had already made my kids noodles and put them to bed. They were so hungry and sleepy and couldn't wait any longer. I did this despite the fact that pizza delivery is a treat in my house and they were really looking forward to it.

    I specifically requested no contact delivery so when the delivery driver knocked on the door, I assumed it was just to let me know the food was here and was expecting to walk out to my food alone. To my surprise, he was standing there holding the food and handed it to me. I understand contactless delivery seems pointless to some because the person already touched the boxes but regardless, I still try to take as much precaution as I can because myself, along with other family members in my household, are high risk. I prefer to tip in cash but tipped on my card solely so I could receive contactless delivery and didn't.

    My sister called the store to voice our concerns about the food taking 2 hours to arrive. She politely asked for a manager and was hung up on or either got disconnected. This happened SEVEN TIMES before she was able to get a manager on the phone. Once she explained our situation to the manager, he said even though we ordered at 5:51 the order did not come through on his end until 6:51. Then proceeded to tell her that the internet lagging was not his fault so there was nothing he could do. But my concern is, it wasn't our fault either. As far as what we knew and what your website said, the order went through at 5:51 on my end. So the internet wasn't "lagging" at my house. Regardless, I still understand this was not the manager's fault. However, a little understanding and professionalism would have gone a long way.

    Again YOUR website said, order placed at 5:51 and showed that the order DID go through. So if in fact there was a lag, it was NOT on our end and we had no way of knowing. The manager then told my sister that the only thing he could do about the food not being hot was to remake the order but we would need to return the original order in full. We all dug into it the second it came through the door so this wasn't possible. And even if we hadn't already started eating and did take him up on his offer, that would mean it would be at least 3 hours from the time of our original order before we were able to eat. It had already been over 2. So after 8 phone call attempts and a chat with the manager, we were left with our issues being unresolved.

    My last issue and most concerning is the total I was given vs what was actually charged to my card. The total I was given online and on the paper receipt that came with the pizza was $53.11, this included the tip. However, THE TOTAL CHARGED TO MY CARD WAS $63.73. I did not authorize more than $53.11 to be charged. I can provide proof of these different totals. I've worked in the food industry for a very long time so I do understand things happen and mistakes are made. For this reason, I never judge a restaurant based on the issues I may have. I judge them on how they handle the issues and if they attempt to correct them.

    In this case, no real attempt was made. So to answer the question asked in the survey I was given: what could you do to make me recommend Pizza Hut? My answers are: better training for management on how to handle customer complaints, a look into a possible mishandling of debit card charges, and an attempt to fix the problems I experienced.

    I have proof of the things I mentioned above. So if needed, I can provide screenshots of the time my order was placed, the time I received the "order on the way" text, as well as times each of the 9 phone calls were made to the store along with the total time we were on the phone. I also would especially like to provide proof of the overcharge to include my receipt both online and paper, as well as my bank statement. Feel free to contact me at [email address] and I will be happy to email whatever is needed.

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    Customer Service

    Reviewed Oct. 16, 2020

    We get wings plain ran through the oven twice...We call to get it done tonight and first they said they don't do that. After putting in my number they saw that they had done it for us before....so now the manager says, "We will do it just this time but we are not suppose to do it..." "So why did y'all do it the first time???" He was very rude....will not order from them again...This was the Edgewood Pizza Hut in Lakeland Fl.. I work customer service 28 years and they need some classes like yesterday...Please give them some classes...Need a new manager asap!

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    Sales & MarketingStaff

    Reviewed Sept. 20, 2020

    I haven't ordered from Pizza Hut in a while, saw a promotion on TV and decided to give it a try again, however it may be a long time before I try anything more from Pizza Hut, the sauce is so watered down you can't even taste it on the pizza, we also ordered the breadsticks and it came with it small little container of the water down sauce. It's kind of gross. Pizza Hut you're messing up.

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    Customer ServicePricePunctuality & SpeedRatesHonesty & Transparency

    Reviewed Sept. 15, 2020

    This is just a general review. I just want to say I am truly disappointed in the quality of the pizzas now. Pizza Hut is no different from Little Ceasers or any of those now. They are charging for stuff now that use to be standard. The crust is dry with no flavor unless you pay $2 extra for deep dish. The cheese is hard and looks synthetic unlike the white cheese that use to string from your mouth in the past. And most of all the lacking of toppings, no sauce and very stingy on the toppings. But the price is still is pretty steep unlike other pizza chains that taste just as bad.

    I use to look up to them for being that only fast food pizza that tasted gourmet. I know that someone else bought them out. But in the end it's misleading to call it pizza hut when it's not. Do us all a favor. Just change the name because it's absolutely not the same. I tried different location with high hopes and all taste like cardboard and hard cheese. Good luck with your business and thanks for ruining a great thing. I will be going to Rosati's Pizza to get the taste you use to deliver.

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    Price

    Reviewed Sept. 3, 2020

    I used my card to order pizza online, whoever was in charge that night used my card information to dry out my account. Cashapped himself or herself, ordered uber, ordered pizza and couple of other things, all done at night. Save yourself, be careful ordering online from pizzahut.

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    Reviewed Sept. 1, 2020

    Sept 1... I ordered [for the first time] from Pizza Hut down the street, a Crispy Chicken Ceaser salad. It was disgusting, Made with soggy ice lettuce, should have used Fresh Crispy Romaine lettuce. The bacon was supposed to be strips. It was fatty chunks. Needless to say I threw it out & told manager of the Pizza Hut. For sure won't ever purchase any food from Pizza Hut again.

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    V increased rating by 4 stars.
    Customer ServicePunctuality & SpeedStaff
    After a positive interaction with Pizza Hut, V increased their star rating on Aug. 24, 2020.

    Updated review: Aug. 24, 2020

    Pizza Hut Olive Branch is courteous and professional... I hope they remain open... I called them after a bad experience from Ross Rd Memphis pizza hut. They were great. I would absolutely recommend them to other customers. Keep up the good work Olive Branch *****.

    Original Review: Aug. 23, 2020

    08-23-20 I called Pizza Hut. Memphis Tn. supposedly Ross Rd. The phone number 901 360-9140 was on the door at the location. When I called to order the female was unprofessional. Hung up in my face. When I called back a female gave me a 901 362-3333 number. Original number... I hung up and called back. Later the female employee kept calling my family member's cell phone hanging up. The reason pizza hut is going out of business is for that reason. Unprofessional workers. Cold food and fraudulent people... If the pizza had not been for my family I would have gone somewhere else....

    I did call pizza hut in Olive Branch MS who was courteous and professional... I want to thank them for a job well done... I also called the pizza hut customer service line. I got a rep named Candice first and a second one called Denise. Candice was unconcerned if that was even her name but at least so called Denise listened.. As for me after today no more pizza hut for us.... Good luck with your going out of business!!!!

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    Reviewed Aug. 21, 2020

    I ordered a pizza, extra cheese, 2 marinara sauces. I got a luke warm pizza, 1/3 of the pie had no cheese and the sauces I paid for were missing. I called the store once. I hung up after 14 minutes. I called right back. A man answered, I told him what my problem was. He put me on hold, never came back and the call was disconnected. Now they're closed. My bill was $20.74 plus a $2 tip. The driver didn't check the box before leaving the store. When I realized what I had, I called out to the driver, but he pulled off. I'd like a refund, but with the way they conducted business tonight, I doubt that happens.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Aug. 19, 2020

    Pizza Hut pizza is by far the worst pizza I have ever had. When I called to express my opinion of how bad the pizza was and request a refund I was told I didn’t return enough of the food. When I explained that when the pizza came everyone took pizza slices and ate it. I was going to tell the reps that the children took the pizza and ate parts and threw the rest out, but it was obvious that she made up her mind, ‘I was a liar looking to steal 25.00 dollars worth of pizza.’ Save your money. Save your dignity. Buy your pizza somewhere else.

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    Reviewed Aug. 11, 2020

    I wish I had read others review at YP. Ca. before ordering in this business. $20 a rip-off. All pasta, 1 tbs of cheese only, hardly any veggies and raw. This is my first bad experience ordering pizza on my 50 years.

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    PriceStaff

    Reviewed Aug. 6, 2020

    I purchased a pizza for a second time past couple months and thought the first pizza with the skimpy toppings was just an employees lack of training possibly?? But then today I ordered one with 3 toppings Ham, pineapple and onions and Literally the pizza had maybe 2 pieces of pineapple, one sm piece of onion and one sm piece of ham on each slice.. This is a Disgrace!! I don't expect tons of toppings on my pizza, but I do expect a decent amt that you can at least Taste the Topping you Purchased...This is Unacceptable and Not sure if this is All the Pizza Huts doing this to Cut The Cost?? DO NOT Go To Pizza Hut on APD 40. Am I Not going to purchase any more from them.. This is close to my Home, but I will be looking for another Place to purchase my Pizza...

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 13, 2020

    I called for a large Hawaiian style, cheese-stuffed crust pizza with EXTRA sauce and a liter of Orange Crush. The pizza and drink arrived quickly in only 1/2 hour. The pizza had no extra sauce, as ordered. In fact, I could not detect any sauce or cheese on the pizza at all. Only a few tiny pieces of pineapple and Canadian bacon that looked like extra thin pieces of pepperoni. The border of the pizza was stuffed and good as far as the cheese was concerned, but there was hardly anything on the pizza. The crust was soft, floppy and undercooked. It was not slightly brown underneath. When you pay $40.00 for a pizza and a drink, including the tip and the delivery charge, you expect a pizza with sauce and cheese on it along with the toppings! This is the second time the pizza arrives only 1/8" thick.

    This type of pizza is not acceptable. The pizza looked like someone had taken everything OFF of the pizza with just a few toppings sprinkled on. Gone are the days with thick cheese and sauce on a pizza! This was a total waste of money, and I will never order from Pizza Hut again. My guest and I were extremely disappointed and we felt ripped off! Educate me. Does a cheese-stuffed crust mean that there is absolutely NO cheese or sauce on the pizza itself???? What were they thinking!!!!

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    Customer ServiceStaff

    Reviewed July 4, 2020

    We had a problem with our order and I called the manager pretty upset. They gave me right to Sierra, the manager, who went above and beyond the call of duty to make us happy. I will never order pizza anywhere else. Sierra was amazing!

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    Staff

    Reviewed June 24, 2020

    I have ordered two pizza and garlic bread from Pizza Hut yesterday though the food was good but pizza and garlic have not cut in slices, this kind service is not expected from brand like pizza hut....

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsTimeliness

    Reviewed June 18, 2020

    Purchased $50 worth of pizza and when I took it home to feed my family it was disgusting. Not only was the order incorrectly made as far as crust type and ingredients are concerned, the dough was so raw that I could form it into a dough ball. One of the pizzas had sauce only on half of it and both pizzas were visually gross. When I took the pizza back into the restaurant for a refund, the night “manager” Informed me that “that’s not how it works” and that she would not be giving me a refund. This of course was not an acceptable answer to me and I replied to her that, "Yes I will be getting my money back," and it was at that point she snapped at me “you can leave now”. I again told her, "No, I want my money back or in the very least I wanted edible pizza," and I sat down to wait for whatever solution she was going to present me with. She informs me she’s calling the police and I let her know that was fine with me.

    Ten minutes go by with me waiting for the police to arrive and the “manager” nowhere to be seen. I walk out to my car to get my cell phone and this girl LOCKS ME OUT OF THE RESTAURANT!! When I call into the restaurant on my cell phone she hung up on me 3 times. Police arrive and in the end I am told to bring up the matter the next day with her boss. Needless to say, the Enumclaw Pizza Hut has lost my business forever. Word of mouth is powerful and the way I was treated is completely unacceptable.

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    Customer ServicePunctuality & Speed

    Reviewed June 16, 2020

    I called the Pizza Hut which 1.1 mile from my house. I was told they dont delivery to apartments. I told them that couldn't be true since the this is a neighborhood of apartments. I called corporate. I first got a rude white guy who took my claim. Then hung up in my face. Then last Wednesday I got a rude letter from Pizza Hut on company letterhead name in all caps. Says they need to inform me of....

    So I called customer service again. This time I got a nice person. I read her the letter. She I guess call the story. Ten minutes later I get a call from that story. This lady said she was the manager. So rude telling me I could come get my pizza. First this is a low income area. Mostly minorities they would deliver because of that. The letter goes on to tell me my option was to pick it up or dine in. I will never spend another dime with pizza. I have contacted city council plus other leaders. This IS DISCRIMINATION IN THE WORST FORM. ANYONE WANTS TO SEE THE LETTER SEND YOUR EMAIL.

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    Reviewed May 31, 2020

    Ordered pizza for the second time in 2 weeks for dinner in Arab, Al Pizza Hut and yet it was burned again. Beef and pepperoni so burnt it was tough like jerky, no sauce, could not eat. This Pizza Hut use to be the best place for pizza. I will not order from here again.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffHonesty & Transparency

    Reviewed May 30, 2020

    I order and paid online for food to be delivered. It’s suppose to be no contact so food should been left at the door. Seen that food was supposed to have been on the way. An hour later no food. I looked at phone and seen I missed 2 calls 2 different numbers. A message was left saying that delivery person tried to deliver multiple times, but couldn’t because it was a locked facility. False there’s no gates and it’s not a closed facility. That’s lie number one. Second, he didn’t try multiple times. He called once. The manager just called to say he canceled the order.

    I called customer service hoping at the least they would try to redeliver, but they were short, unprofessional, and offered no solution or compromise in the least. They said I should have to give orders for the driver to knock on the door? or ring the door bell? Shouldn’t that be the norm? Now I’m out of $40 for 5 to 7 days and still have to go pay out to eat somewhere else. I’m livid. I’ve never done a review before but I swear I had to let this be heard. They’ve lost a customer for life....

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    Reviewed May 30, 2020

    I ordered a double cheese in Temecula pizza and got a regular pizza. This is what happens when you can only order out or pick up. Due to Covid 19, I was taken advantage of and was told that is the normal.

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    Customer ServiceOnline & AppRefunds & PayoutsStaffHonesty & Transparency

    Reviewed May 20, 2020

    I made a order like I do every month from the Hackney branch. I was called up about my choice of soft drink not being available. I told him “that’s fine, any will do”. I was then called by the same person (Muhammad - who is the manager) as my delivery driver who refused to do a contactless delivery and put the food outside my door like the usual delivery man does on EVERY DELIVERY since the lockdown. He made up his own rules and refused to comply with the contactless delivery and didn’t even deliver my order I paid for.

    He parked outside Ladbrokes on the Main Street, when my building entrance is on the side street. I have a young child, I suffer from anxiety and I have sciatica, yet he demanded and expected me to dress my baby and bring her down to pick up my order (but I’m sure if he used his head he’d realised I only have two hands, so how would I possibly hold my baby AND my order???) or leave my child unattended and come out of my building in order to receive the food I paid for - I told him that it’s unacceptable because I have a child and his idea of contactless delivery doesn’t make sense because how are you dealing with disabled people who can’t move as much as me, his answer was “it’s not my problem, this how I deliver!”

    I suffer anxiety AND I have sciatica but Pizza Hut website doesn’t tell me I should specify disabilities/physical restriction of any kind that’ll prevent me to come out of my building.. So then to receive such nasty customer service from him and the woman I called at the shop (I think he said her name was Sushmita?) made my anxiety even worse. I then had a panic attack after the phone call.

    Do you even know what it is to have anxiety? Ordering food shouldn’t have to cause any of it.. but this was my first time and I swear I have never dealt with such selfish and incredibly inconsiderate people who apparently/probably deliver to many other people with more severe mental or physical disabilities; I can’t even imagine how difficult they must make it on them. Apparently according to this manager they have the power to twist rules to their own liking so I was told that I wasn’t allowed to be as furious as I was.

    It doesn’t specifically say on the website that people have to come out of their building in order to receive their food, but his words were literally “drivers can choose to not drop the food to your door.” I order from Just Eat often and I can assure you that every single driver is practicing social distancing and contactless delivery, just as well as people who deliver parcels outside my front door and they simply leave the food/delivery outside the door!!! That manager making up the rules to his own needs isn’t justified especially considering my situation. It was clear he was being lazy and had to be in the “right” so he refused to listen and it was clear that it was because he didn’t know where I lived.. that’s what he initially called up about.

    When I called the shop he pretended that he wasn’t even the same man that just came outside my building. He then proceeded to tell me I don’t have a right to be angry as every delivery person can choose not to deliver to the door AND I KNOW FOR A FACT THAT IS NOT RIGHT because it simply doesn’t make sense - of course I have every right to be angry. I’m utterly disgusted with their service, their lack of decency and decision making!!! It honestly felt like I was being forced to beg for my food!

    If you don’t deliver to people with disabilities or single parents who clearly can’t come out of their building to take an order then specifically state that on your website so we don’t end up paying for something we’re not even allowed to receive from PIZZA HUT!!! You should specifically state: If you Live in a block of flats and make an order then you’ll need to come out of your building to pick it up. If you have a child or have any physical disabilities or restrictions THEN WE DON’T CARE!

    I received unacceptable service as every single food place that is delivering does contactless delivery by putting the food outside the door and JUST LIKE THE usual DRIVER FOR THIS PARTICULAR PREMISE DOES. I’ve asked for FULL REFUND and because of the way that man spat the last nasty comment before the end of the phone call which was “thanks for wasting my time” I can promise you I will NEVER be ordering from any Pizza Hut ever again!!

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    Price

    Reviewed May 15, 2020

    Unbelievable charges gouged with extra surcharge and charge for parmesan or red peppers. A 2 liter bottle of cola is almost $5 . No longer going to support this buisness ever! Perhaps they expect to recapture lost revenue but many of us have lost income. I will support those that do likewise.

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    Customer ServicePriceRefunds & PayoutsMaintenance

    Reviewed May 13, 2020

    I ordered 2 pizzas online from the Pizza Hut on Rt. 1 in North Brunswick, NJ during pandemic and paid with AX. When I went to pick up pizzas, young lady came to car and said their oven was broken and my AX would be credited. That did not happen. Called restaurant and a lady told me she had no record of the charge so she could not issue a refund on AX. I told her I had proof from them via email detailing the transaction and listing the charge the evening the order was placed. Had to open a claim with AX. Will not use my card to order from Pizza Hut ever again.

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    Customer ServiceTechRefunds & PayoutsStaffTimeliness

    Reviewed May 8, 2020

    Ordered delivery. Pizzas were way undercooked and inedible. I called the restaurant to tell them and the manager was extremely rude. He didn't believe me. Told me to bring the pizzas back. I said, "I got them delivered. Can a driver pick them up." He said no and hung up on me. I had to call the next day and speak to the GM. He was no help either. Said I had to bring the pizzas back for a refund. I said they were thrown out last night. I have to dig them out of the trash and bring them back? Why am I being punished for the terrible food I had delivered? He said that was the only way he would refund my money. He wouldn't give me his name over the phone.

    I dug what I could out of the trash and went up there. He tried to act like he didn't know why I was there and wanted me to explain again even though he had hung up in my face 5 minutes prior. He went through the pizza, actually touching and counting and since I couldn't dig out 2 complete pizzas out of my garbage cans he only refunded me for 1. I had explained to him over the phone that I am a healthcare provider working in a local emergency room and we order all the time from there. Was he really willing to lose that business by being rude and unhelpful to me? He had absolutely no problem losing the business.

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    Price

    Reviewed May 8, 2020

    5-8-20 Yesterday Pizza Hut had a special on a large three topping pizza for $9.99 so I purchased one. I have been buying Pizza Hut Pizza for the past forty years and the pizza I purchased yesterday was by far one of the worst pizza's I've ever purchased. Anyone that has purchased from Little Cesars knows how bad their pizza is, well this Pizza Hut pizza was worse. Maybe they went with cheaper ingredients but in any case I'll never purchase from Pizza Hut again...

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 26, 2020

    I ordered food online and the estimated delivery time was 30-40 minutes. I received a text at 8:52pm saying my food was put for delivery. 30 minutes later I call and the employee told me the driver was headed my way. 30 more minutes pass and still no driver. Around 10:05pm the driver arrives, hands the food to my children and gets one of them to sign my receipt. When I look at the order I’m missing the 4 pack of sodas I paid for. At 10:15pm I call and alert them of my missing drinks and I'm told 15-20 minutes before they could get them back to me. So I asked why that long when I live 5 minutes away? She then said she will have to find a driver to deliver it. Well needless to say no one ever showed, called, apologized or refunded my money. Pitiful how some restaurants have taken advantage of people during this pandemic.

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    Sales & MarketingPriceRefunds & PayoutsRates

    Reviewed April 24, 2020

    Bad because there some liars, they forgot to give me my sodas. (I pay for this) and they tell me they gonna put $15 on my account and a “discount” but that’s not true because today I was trying to use them and they said I only had $10, like what happened to my money. The manager said that there’s no money but he was gonna do a Price change. I was going to pay the same thing online without any discount so I canceled my order, also is not the first time, is actually there 2 time so I was expecting $30 but nothing was there. Y’all lost a client. (McFarland Wi)

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    Reviewed April 2, 2020

    We ordered over phone, they said it would be 15 min. It ended up being more l like 30 min. The taste was just all together nasty. Little Ceasars 7.00 carry out hot and ready beats Pizza Hut, thumbs up all the way taste and all. I will never order from here again.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingRatesHonesty & Transparency

    Reviewed March 15, 2020

    Horrible customer service! Whoever works there kept picking up the phone and hanging up without saying anything! I swear I called about 6 times! This was frustrating already, so I ordered online. When went to pick up my pizza, I inquired about the $7.99 3 topping large pizza deal. As I wasn't able to apply it online. The girl there said they dont take that coupon. So I asked for crushed pepper, she said I had to pay for that. I looked in shock, like 1st of all when is crushed peppers a menu item that has a price??? 2nd if does cost, well I have money!!! So I just say nevermind.

    Then I get home only to look as my receipt and see the $7.00 coupon was applied, and why did she lie??? SHE DIDN'T PICK UP PHONE BECAUSE WAS TOO LAZY TO TAKE ANYMORE ORDERS! Just as she was lazy to answer any questions. Also I told her I had a credit card on my account to add the $2.30 balance from that card. She said she couldn't, that I would have to go online and do it myself, also that it was too late!

    Never ever again will I come to this location! I see other reviews complaining about same problem! Poor customer service! I work customer service, and I don't care how long the day been, or if my shift is up in 5 min or 20 min ago! If I'm dealing with a customer, my main priority is to make sure customer is leaving not regretting coming to my place of work. That's my job customer service! I signed up for it. So if you're not a people person, get another job! Disgrace to the real customer service Representatives we have, you are!!

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    Reviewed March 12, 2020

    I go to the Pizza Hut on Prospect Street in Jackson Michigan. They have the best pizza in town. The cheese is nice and gooey the toppings are done and the crust is crispy. The customer service is great the store manager does a great job! Five stars.

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    Price

    Reviewed March 5, 2020

    The waitress had as much personality as a rock or a tree. The pizza was a flavorless testament to the quality of Sysco foods. There are smaller chains that are cheaper and use much better ingredients.

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    Price

    Reviewed March 1, 2020

    February 29th 2020 my husband decided to surprise me with a P'zone from Marion Pizza Hut. I was very disappointed because of the texture and taste of the pizza. It was very dry for a meat lovers and had 6 piece of meat. It was oddly shaped and dry. My dog wouldn't eat it. Highly disappointed!! It cost $13.18. It look like a three-year-old made it.

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    Reviewed Feb. 29, 2020

    Well the pizza is again would be better from Walmart. It was mildly warm and Took the delivery driver over 30 minutes to arrive after leaving the store. Total time 1.2 hrs. Didn't apologize, store didn't care.

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    Customer ServiceStaff

    Reviewed Feb. 25, 2020

    I Have called Pizza Hut 4x in 2 months and can never get service. If I purchase a order online then the store manager turns around and tells me she have no driver to deliver the order. So she asked me to come pick it up. I told her I would love to however I couldn't at the time. I gave her a time that was reasonable which was 2hrs after I originally placed the order. Should told me It wouldn't be ready cause she was there at the store by herself. So what was the purpose of asking me to come pick it up. However the other 3 incidents they never have a driver and when you get the food it's cold and hard. Close this location RIGHT NOW. CASCADE ROAD LOCATION.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Feb. 17, 2020

    I ordered online at 7:52 PM. My order got to me at about 8:40 and my wings were missing. I called the store and let them know I was told I had to wait for the wings to come back to the store and they would be sent back out. At 9:17 still no wings so I called and spoke to the manager who said she would credit me back for the wings even though they were on the way. At 10:00 still no wings so I called the store again and was told the driver said that he had delivered my wings. It is now 11:10 PM and I still have no wings. This is just unacceptable and sad especially when I already paid for my order.

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    Reviewed Feb. 13, 2020

    The pan pizza is no longer crispy. Must be a recipe change. The onions and mushrooms were sliced so thin, that we had to remove the onions, not chewable, like paper strings, the thin mushrooms were dry, we removed them too. The pizza was overall a huge disappointment. It is unfortunate, as we used to love Pizza Hut. We will not be returning, not the same pizza anymore. Sad to say goodbye, but it’s a sad day when you throw a pizza in the garbage after 2 pieces.

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    Price

    Reviewed Feb. 12, 2020

    Unlike Chanello's, Pizza Hut charges for everything. At least you can get a ranch sauce for free with chanellos. I hate the fact that you have to spend $10 just to use your rewards that you earned from spending your money.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Feb. 4, 2020

    I placed an order for pizza and the food arrived fast, however the pizza crust fell right off. Literally you couldn't even pick up the pizza. We called Pizza Hut to ask for 2 new pizzas to be delivered. The response from Aiden was we will have to wait until after the game. We asked why and the he told us we had to bring the pizzas back although they were delivered.

    At that point I just wanted my money back and I would order from somewhere else. I was told the pizzas needed to be back first in which we had a deliver of wings that had arrived so we gave the pizza to the delivery driver to take back. We stayed on the phone until the pizzas arrived back to Pizza Hut because they confirmed and then we were told we had to wait until the end of the night to receive a refund because Charlamange (Charles) ** the manager was too busy to help me. I waited on the phone for over 40 mins waiting for the manager that never came to the phone. I drove up to Pizza (while still on hold) to find Aiden helping another customer in the dining area and Charles supervising a pizza being made.

    When I recapped the situation for the so call manager he was less than interested, unprofessional and I felt overall disrespected. He had no empathy for me in the situation at the least and acted as if I was inconveniencing him by him giving my money back. On top of that the wings looked picked through as if someone dropped them on the floor and all the meat slid off (order 00128). We ended ups trashing them and I had to listen to my son cry because all he wanted was wings. I would like my money back for those, my delivery tip and an apology. Needless to say I will not order nor eat from Pizza Hut ever again until they find workers that know the true meaning of customer service. In addition, while I was complaining about my experience I saw and employee sneeze over his mask, an employee box up a knowingly burnt pizza and 2 other customers call on the line to complain about the food/service that sounded very similar to mine.

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    Customer Service

    Reviewed Feb. 1, 2020

    I called to placed an order for carry out at the store on Country Walk in Miami on a Saturday night at 6:30, this guy answers and he doesn't know what they sell there and don't know the menu. I asked about offers and gave me different information every time I asked questions for clarification. I hanged up and checked online. Called back, he answered the phone again and this time gave my name, phone number and placed the order. Told me the total and to go between 15-20 to pick up but when my daughter went there to pick up There were no order under my name or telephone number. This guy never entered the order.

    This unacceptable and very unconsiderable. If he doesn’t want to work there he should quit. Then I called back when my daughter called to tell me about the order and they never answered the phone. I am sure he recognized my number. That is why never answered. Tell me about a bad experience... This one top anyone. Pizza Hut should not have people like this working for them.

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    Reviewed Jan. 30, 2020

    I have never paid a service fee to patronize someone's business. They should be happy someone is spending their money with them instead of charging them $0.60 to come in there and buy some of their items I can see if I use a credit card or something like that but just a service fee just for patronizing them is unheard of. And I will never go back in there again.

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    Punctuality & SpeedBilling

    Reviewed Jan. 16, 2020

    I visited Pizza Hut that is in Phoenix mall. Our orders were wrongly taken and when we claimed it, instead of replacing our order they cancelled my order. We were waiting for more than 40mins after which when we went to ask the person at the billing we were informed that our order was cancelled.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 12, 2020

    The delivery drivers are fantastic, however the arrival of food and state of it is not. So far we have ordered twice at this location. The first time, the salad that was ordered was not included. Also when it arrived, the 'Italian' salad, was a garden salad. Ie. it had iceberg lettuce instead of romaine, no pepperoni, no ham. They DID end up delivering it after we called them, but I spent a good half hour waiting to eat while everyone else was enjoying their food. They DID add a 'free Pepsi' when they delivered it as an apology. The second time we ordered, the 'Italian' salad, again had iceberg lettuce instead of romaine, and it had a single slice of pepperoni. It WAS delivered, however the breadsticks that we asked for were not.

    When we called to have this rectified, they hung up on my fiance two times and hung up on me two times. So instead of hitting option 2 (for orders that have already been placed) I hit option 1, figuring that perhaps if they thought they were getting a sale out of it they would pick up... Lo and behold they did. The first person (a nice gentleman whose name I did not catch) transferred me to his supervisor at that location... And I was hung up on again. The second time I pretty much snarled at the lady on the phone what was missing and she said "the breadsticks were delivered to you" to which I replied the only ones that we had received were the ones that came with the pasta as a side. She said "so do you want us to deliver the breadsticks?" I said yes. She said ok and hung up.

    I have decided that even though I truly enjoy the food from Pizza Hut, particularly the breadsticks, that I will NOT be ordering from this location again. I can only hope that one of the other locations delivers. Given that this household orders out on a pretty frequent basis (these two orders were Friday and Saturday nights respectively), they have lost out on a good portion of business since we typically have $50 to $100 dollar orders when we order out.

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    Reviewed Jan. 9, 2020

    Having recently trying 3 other pizza restaurants, I’m returning to Pizza Hut for its value and quality. My personal favorite toppings are black olives, hamburger, and pineapple, ones I made up due to the many topping choices that Pizza Hut offers.

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    Punctuality & Speed

    Reviewed Jan. 9, 2020

    My wife and I buy Domino's Pizza and never get over the sad experience, Pizza Hut makes the best thin & crispy pizza that Domino's cannot touch. The only reason we buy elsewhere is time and Domino's is about a mile closer and when my wife gets off work late or has to be in early and time is limited. We had Pep Rallies in High School at Pizza Hut back in the late 60's. Love it.

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    Customer ServicePriceOnline & AppEase of UseRates

    Reviewed Jan. 9, 2020

    Pizza Hut is my preferred pizza place. They have a great selection of toppings, allow you to choose from favorite combos or create a pizza of your own. Their website is easy to use and assists you to construct just the right ingredients and the right amount of each ingredient to suit your individual taste. I love their crust choices, sauce choices, meat selections as well as veggies and cheeses. Their customer service is great and they offer reasonable prices.

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    Customer ServicePriceRates

    Reviewed Jan. 8, 2020

    Items are not in budget and prices are high compared to Domino's. Experienced a delay in responding to customer request when there are more customers vs. suppliers. The best thing my daughter liked was garlic breads.

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    Value

    Reviewed Jan. 8, 2020

    I've been going to Pizza Hut since I was 5, great place, good value. The breadstick sauce is really good and their stuffed crust pizza, overall, good food. A lot of locations have closed unfortunately but there is still one or two kicking around.

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    Punctuality & Speed

    Reviewed Jan. 8, 2020

    Pizza Hut is the only place I can get a pizza exactly the way I want it and quickly. They also have very consistent quality and I know I will get what I want every time I order. They also have a point system which allows you to get free food.

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    Customer ServiceStaff

    Reviewed Jan. 7, 2020

    I have had experiences from using the internet to in person. And customer service or customer care hasn't been up to standards. The quality of food is terrible, the cheese has made me sick to my stomach. I have always ended up on the toilet afterwards.

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    Sales & MarketingPriceOnline & AppBilling

    Reviewed Jan. 7, 2020

    We like Pizza Hut because it delivers. The menu is not as expansive as Domino's, but everybody can usually find something that they like. The food always arrives hot. We have not had any delivery errors. What I don't like is that I have to sign for the order, which I have charged to my credit card. They recently took out the ability to add a tip for the delivery person out of the app. I would love for them to put it back in. A glimpse at the receipt today, and I realized that they have now started to add the tip when you sign the receipt. We really enjoy ordering from the Pizza Hut app. The pizza tastes good.

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    Customer ServiceStaff

    Reviewed Jan. 6, 2020

    The chains I have visited are far from "quality" Customer Service, menu, cleanliness, delivery, hot food and food querying preparation. It also has been my experience that seldom any employee is truly genuine about their customers' concerns. Because the majority of the time when I "try" to dine in the dining area is almost "always" filthy with previous customers partial or completely eaten meal/s still on the table, I simply resort as well as prefer takeout dining.

    I have witnessed at least 90% of the time the food preparers "fail" to clean their hands and actually get uptight when asked to. That's when I opt to eat elsewhere because I cannot for sure say that my food order during preparation was or is being wrongfully tampered with, i.e., trash particles added, ingredients intentionally dropped onto the floor and was still used to make my food order, old and dated ingredients... Perhaps IF Pizza Hut would offer Employee Stock Ownership, things would be better all the way around.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 6, 2020

    Great variety of choices of food to choose from, quick, reliable service and good customer service. I am a loyal customer since 1995 and plan to stay a loyal customer as I watch this establishment grow rapidly.

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    Sales & MarketingOnline & AppValue

    Reviewed Jan. 6, 2020

    I have a great experience with Pizza Hut. The pizza are made fresh and hot. The ingredients are fresh and taste great. Their special are a great value. There are some times you have to be on hold for awhile. You can always us the app and earn points towards a free pizzeria.

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    Reviewed Jan. 5, 2020

    I usually order pizza 2-4 times a month. I always use Pizza Hut. I think they have the best sauce for pizza plus they have a $5 deal menus and I always order from that. Of course they have a $12 minimum for delivery but that's no problem. I just order 3 $5 items. Pizza Hut is the best.

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    Staff

    Reviewed Jan. 5, 2020

    We buy 95 % of our pizzas from Pizza Hut because of the quality, consistency of their stuffed crusts, sauce, Wonderful mozzarella cheese and toppings offered! We also can always depend on their drivers arriving when stated at ordering times and they're always polite. When you get this kind of service and quality why would you go elsewhere?!

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    Reviewed Jan. 5, 2020

    I sometimes really enjoy Pizza Hut. Other times not so much, I have on several occasions gotten pizza with very little cheese, if the chain was more consistent and I always knew what I was getting I would order more often. I find it is a hit and miss for the quality.

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    Staff

    Reviewed Jan. 4, 2020

    Pizza Hut has a very good thick pizza crust. Sometimes the crust can be a little greasy. Overall the supreme pizza is delicious. The veggies are fresh and the amount on the pizza is excellent. The crust does appear to be getting a little thinner. Specials are usually a good deal.

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    StaffRates

    Reviewed Jan. 4, 2020

    I have dined or take out at Pizza Hut many times over the years the food is always been top, never any complaints, restaurant always clean, friendly environment. I have always been pleased with Pizza Hut out of all the pizza parlors. I rate Pizza Hut my favorite.

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    Reviewed Jan. 4, 2020

    I wish they would have a sit-down restaurant in my area. I really enjoy the flavor of their tomato source on the pizza and the cheeses they put on the pizza. The deep-dish pizza is to die for, it's really delicious.

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    Price

    Reviewed Jan. 3, 2020

    It is so easy to make your own pizza, custom to ingredients you want and have. Google your favorite crust and add what YOU Want. Pizza Hut charges $22. My cost about $8 loaded. PH is not bad pizza, it's just so plain and overpriced, but there is no bad pizza, just a lack of quality ingredients, it needs a lot of fresh stuff, not preservatives.

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    Reviewed Jan. 3, 2020

    A lot of flavors could be added to the menu and try to add more to the plate and not just pizza. Pan pizzas are an attraction but still could be improved a lot more on taste. Rest the service is good.

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    Reviewed Jan. 2, 2020

    I love the lunch buffet. Salad and various slices of pizza, always seems to be a busy event between 11 and 1. Salad bar is always fresh and filled with various items that are delicious and filling. I go as often as I can.

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    Sales & MarketingOnline & App

    Reviewed Jan. 2, 2020

    Food promotions are great; but, actual implementation not so great. Pizza qualtiy is inconsistent from order to order even with same item. Website is a major disaster and I have actually given up and gone elsewhere. Delivery is good and within time frame requested; but, dough need a re-do.

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    Reviewed Jan. 2, 2020

    I go to the Pizza Hut in Petersburg West Virginia. The ingredients used are always fresh. The dough is hand tossed. The pizza is never over or under done. In fact it melts in my mouth. The portion size is very generous.

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    Reviewed Jan. 1, 2020

    Pizza Hut used to be good. They have gone downhill. Pizza do not taste as good. Restaurant has awful smell, probably rotten cheese. Most of my pizza business goes to Domino's nowadays. They used to be 3rd or 4th on my list.

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    Punctuality & Speed

    Reviewed Jan. 1, 2020

    Usually service is better than the last time. Waitress was not prompt or attentive. There were new people and we had to wait quite a while for our food. When the regular ones are there that is not the case. The most of the food was good, however. Breadsticks were soggy and not appetizing like they had sat for a while.

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    PriceStaffRates

    Reviewed Jan. 1, 2020

    They are really polite and their pizza is amazing. I don't like their breadsticks but the garlic pizza is always fresh and ready when I get there. The crust is so airy and soft. The prices are great and you can earn free pizza.

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    Profile pic of the author.

    Reviewed Dec. 31, 2019

    I have been ordering from Pizza Hut for years. I find their pizza is consistently fresh and hot. On the rare occasions, they made a mistake they more than compensated me for it. They are a great value and I regularly use their online deals.

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    Staff

    Reviewed Dec. 31, 2019

    I love pizza and I never get enough of it. They are so kind and helpful so it makes it easy to go there. The food is wonderful and we love to eat in or order for office lunches. Ever since we order there we are all happy and eat our hearts out.

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    Reviewed Dec. 31, 2019

    Inconsistent - either burnt cracker or undercooked slop. And did we forget that cheese goes on a pizza? Seems we did. Dry - no sauce, no cheese = a cracker.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 30, 2019

    Pizza Hut in Fort Dodge Ia is the best one. It is fast, courteous, great food, nice people. Very clean, spacious. Just great prices for what you get. You could not ask for a more neat clean environment. They have never messed up an order at all for me.

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    Punctuality & Speed

    Reviewed Dec. 30, 2019

    $30 for a 50% off pizza is too much to pay, but we did because it was late and we were tired and hungry. Pizza Hut's website was rather unforgiving of errors in the ordering, and we had to do it over - it took a good half-hour to order that one pizza with the do-over. Delivery was prompt & the pizza was good, not great.

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    Reviewed Dec. 30, 2019

    Their pizza crust has all others beat. You want to eat the crust rather than discarding it like you might do to other pizzas. Pizza Hut is always my first choice for Pizza and the coupons that come regularly in the mail.

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    Staff

    Reviewed Dec. 29, 2019

    I've been using the PIZZA HUT restaurant here on Orangeburg Ave in Modesto Ca and they've been nothing but consistent in the taste and quality of their food. They also don't skimp when it comes to meal deals and recognizing their customers. Football season is always a fun time and their $5.00 Lineup makes ordering online easy! I always enjoy my meal and look forward to their next deal!

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    Price

    Reviewed Dec. 29, 2019

    I used to love Pizza Hut. But they have chosen to push their consensus rdd valve agenda and charge people a surcharge based where they live. Not to recoup the cost, as their pricing is higher in this area, but just to make a silly political statement.

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    Reviewed Dec. 29, 2019

    Pizza Hut is generally very consistent with quality, quantity, and selection. I use them consistently as well. I order custom pizzas and they have the choices I like on my pizza. At first I got warnings I was putting too many toppings on, but it still allowed it and when I received my pizza it has been correct 99% of the time. On the very few occasions, something was incorrect, they were quick to replace it. While other pizza chains are advertising delivery insurance, Pizza hut has always had it. I trust them to make my pizza right and if they don't, to make it right either that same time or at a later date. They have given me a free pizza voucher for the times I did not have the time to wait for another delivery.

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    Customer ServiceStaff

    Reviewed Dec. 28, 2019

    Pizza Hut has the best pizza. The ingredients are ALWAYS fresh. The location I use has the best employees and the customer service is outstanding. The store is ALWAYS clean, and the employees greet you with a smile. I'm a regular, they even call me by my name.

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    PriceStaff

    Reviewed Dec. 28, 2019

    My local Pizza Hut has amazing staff and I shop here only with coupons or other money saving offers... Overall - this pizza is tasty and has generous variety of toppings, but it is too salty. Prices for the wings compare to other places and they are tasty. The macaroni dishes are also salty, but somehow satisfying. Temperature of foods is always good. I rarely eat at any chain restaurants due to the prefabricated, not quite real food quality. But I still eat here due to tradition and never having a problem with my food, or illness after eating there.

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    Customer ServiceStaff

    Reviewed Dec. 28, 2019

    I enjoy Pizza Hut. It is my preference in Pocatello. The good is always good. I usually order it to go or for delivery so I don't deal with the staff very much, but they are always pleasant on the phone.

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    Punctuality & SpeedStaff

    Reviewed Dec. 27, 2019

    The gal that waited on us was great. However, the food was not so great. All the food on the buffet was cold, dried out and disgusting! They ran out of dessert pizza, I asked if we could have more and we were told it was too late because lunch hour only went to 1:00 p.m. It was 12:46 when I asked for it. Don't plan on going back. This Pizza Hut is in Mt. Pleasant, Iowa.

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    Reviewed Dec. 27, 2019

    It is always a great taste and experience with Pizza Hut. Great awesome deals. The Pizza Hut rewards are attractive when you order online from pizzahut.com. We always order from Pizza Hut for our parties.

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    Customer ServiceStaff

    Reviewed Dec. 27, 2019

    Pizza Hut has great pizza, especially like the thin crust. Great variety to choose from, the salads are fresh. The customer service needs some work. Not as friendly and welcoming as they should be at times. Customer service is very important in any business, it can make or break the establishments.

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    Customer Service

    Reviewed Dec. 27, 2019

    Customer service is good but quality for the money isn’t worth it. Would much rather go elsewhere. You would be better off buying a pizza out of the grocery store. The food taste like it’s canned sauce and fake pepperoni.

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    Price

    Reviewed Dec. 25, 2019

    Overall for the price and convenience of delivery option, I give it a 4, that being said the taste and quality could be better. Being there is lots of restaurants in town there is convenience in fast pick up and or dine-in options.

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    Sales & Marketing

    Reviewed Dec. 25, 2019

    I have no complaints. The food is good and I love using coupons for a good deal. I go to the restaurant at least once a week. My family also loves it when I bring a pie home on special occasions. Thanks.

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    Staff

    Reviewed Dec. 25, 2019

    The store is always very clean. When you walk into this Pizza Hut they always greet you. Great little store. You never have to wait more than a couple of minutes for your pizza....

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    Reviewed Dec. 21, 2019

    Ordered dinner box with thick crust, easy sauce, extra cheese. Received pizza with all corners having less than half of toppings on it, it was all 3/4 of dry pizza with nothing. Instead of easy sauce there was no sauce. It was horrible!! No flavor at all and I mean none. Was angry I paid $23 for crap. Wrote in and also called manager who I made my complaints to.

    Breadsticks were just cut dough baked with nothing on them. Explained to mgr that I ordered dinner box and I got a medium pizza with so called breadsticks in paper sack which was wet from heat on paper, no box that they used to put everything in. Mgr said he could either give me $15 credit for next time or send me out anything else I wanted. Explained to him that I wanted another pizza with sauce on there and I once again get another pizza with not even a hint of sauce. This pizza is going out in the trash with the other one and I will never use Pizza Hut again. I do have pictures of both pizzas. Bland, bland, bland pizza and breadsticks with no garlic, butter or parmesan.

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    Reviewed Dec. 6, 2019

    I ordered a large pizza from Pizza Hut on 12-05-2019. They had a special for $7.99 with 3 toppings. When I got my pizza for the mushrooms there was only a couple of pieces of mushrooms and a few pieces of onion. I guess for them those black olives were the cheapest ones so my co worker said to me, "Wow we are just going to eat the dough with some sauce and cheese today." It was the worst pizza I had ever eaten from pizza hut.

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    Reviewed Nov. 24, 2019

    I placed an order July 7 2019. The order was never delivered and I have yet to receive my refund! I have contacted Corp to no avail! I am very disappointed that now I cannot trust Pizza Hut who was always my, go to, for pizza????

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    Punctuality & SpeedStaff

    Reviewed Nov. 23, 2019

    We are visiting in Bowling Green, KY & decided to order pizza in our hotel room. It arrived an hour later than expected. It was cold. There was no cheese and it tasted like cardboard. When I asked the delivery person if they were busy on a Friday night, she said no.

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    Reviewed Nov. 21, 2019

    I ordered bread sticks, chicken wings and their new mini cinnamon rolls. I was so disappointed to find that over half my wings were undercooked, with one still red straight to the bone, and the cinnamon rolls were also undercooked and soggy from the amount of icing. I won't be ordering from them again.

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    Customer ServiceStaff

    Reviewed Nov. 12, 2019

    If I could give it less than a star I would!! I recently ordered from here and I was overcharged, then when I tried to speak to someone about the incident I was given the run around.. They kept hanging up in my face (TINA) is whom I spoke to and she was very rude, she kept speaking over me, she keeps hanging the phone up on me, she wouldn’t provide me with any number to speak to a manager or the 1-800 number. The food was old and cold, I had hair in my wings. They were also undercooked, the breadsticks were hard, the cinnamon sticks were burnt, the pizza was TERRIBLE. There was more tomato sauce than there was bread. For this Establishment to be fairly new the service and food is terrible.. I will never order from any Pizza Hut again. And I will make sure I inform everyone I know to not order from Pizza Hut again. I will also be reporting this incident to multiple organizations regarding this place.. I’m shamed to have spent money here...

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    James increased rating by 2 stars.
    Customer ServiceSales & MarketingStaff
    After a positive interaction with Pizza Hut, James increased their star rating.

    Reviewed Nov. 12, 2019

    I, and my family have been regular patrons of Pizza Hut at the 10050 W Bell Rd #22, Sun City, AZ 85351 location. Tonight around 5 pm, I placed an online order with them for a med pan pizza, 2 2 Liters of Pepsi, and some Cinnabon Rolls. After I placed the online order, I decided to call the store and ask for the manager. The woman that answered states that her name is **, and that she is the store manager. I say, "Hi, Oh okay. Listen. I'm hoping you can do us a favor here. I just placed an online order from you and I was hoping that you could put extra cheese on it for me, and then after it arrives and I see it on the pizza I will gladly pay $3.00 along with the tip of $5.00 for the driver."

    She states, "Well did you order extra cheese on it...." "NO," I said. And the reason why is this, Out of the last say 6 Pizza Hut orders with extra cheese, ONLY ONCE DID WE ACTUALLY HAVE EXTRA CHEESE. And yet each time we paid for it. So I figured that this time rather than pay for it (like the other 5 times) and not receive it, I would ask you to personally handle it and then I will pay $3.00 more for it when it arrives (along with $5.00 for tip). Anyways, ** states that she can't put an item on a pizza that wasn't ordered, and therefore she refused to do it. She then asks, "Did you call and complain when your pizzas didn't have the extra cheese"?.... "No," I said (Even though each time it happened my wife told me to call in, but I didn't want the hassle of waiting for a remake) "Well, you should of then we could of handled it".

    I reminded her that we were regular customers and that she could see from our order history that we order extra cheese. She states "Oh, I know I can see your orders". At this point I'm baffled at her nonchalant, unwillingness of resolving a simple problem. I then say, "You see our order history, If you truly believe that we are trying to scam you outta some extra cheese (Even though I offered to pay $3.00 when I see it) then just cancel our order." And without skipping a beat she says.... "Okay, I have canceled your order. Have a good night".... She then hung up.

    A little while later I call back, ** answers the phone. I ask what the corporate number to Pizza Hut is. She states that they are a franchise and not with corporate. I say, "Okay then can I get a district manager's contact info?" She state, "We are not allowed to give out that information." "So whom do I speak with then? "You can speak to me" she says. I stated that I have tried that already and apparently we aren't seeing eye to eye. That's why I'd like the district manager's info. She rudely says, "She will call you tomorrow." When I ask who will, ** hangs up on me. So no name, no contact number whatsoever was given to me, nor would she help in any fashion, and now she hung up? I call back hoping to get another person on the phone (along with a contact number to district manager) and lo and behold ** answers, and when I asked why she rudely hung up on me she says, "If you call us again I will call the police". And hangs up again.

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    Sales & MarketingPriceStaff

    Reviewed Nov. 11, 2019

    I went online and tried to order pizza from the Desert Hot Springs Pizza Hut for the online advertised price. The online would not honor the price advertised. So I called the Pizza Hut in Desert Hot Springs. They said they could not honor the online price. They said they could take the order but they added a fee to the price due to the fact they were in California. Yes they added a fee of whatever they wanted to the price advertise online. What a rip off people. Just advertise a price online and add a fee to the price of whatever they want.

    You do know Pizza hut you are the last resort for Pizza. Rocky's was closed tonight. If Rocky's says the pizza is a price they honor it. Just be straight and tell us what your stupid pizza cost without the California Pizza fee. You suck Pizza Hut. I think you have lost your mind. Are we that stupid people to buy a Pizza with a fee added to the price. You suck Pizza Hut and you are out of your mind to think people are going to play your fee game. Come on people. Do not allow this kind of crookery. Eat somewhere that tells you what they are charging upfront.

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    Sales & Marketing

    Reviewed Nov. 3, 2019

    Pizza Hut commercial on tv advertises football isn't football w/o pizza. Yet at 2:10 P.M today we were told that there's no delivery until 5:00 P.M.at Tipton, In. You shouldn't advertise what you can't live up to. Good reputations aren't made by customer dissatisfactions.

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    Customer ServiceReliability

    Reviewed Oct. 29, 2019

    Easily the most frustrating experience I've ever had ordering online. I reset my password and it told me that I successfully changed it but then when I go to log in it tells me that the password is wrong. So then I go to RESET my password again and it won't send me an email. LOL. So I sign in to a DIFFERENT account and it won't let me redeem the points I've accumulated on there?@! I'm beyond frustrated.

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    Sales & Marketing

    Reviewed Oct. 12, 2019

    Consistently you will find "30% off!" Then you do easy math and find it's actually 15% off. Which is cool to have off, but that's 15% of false advertising. Not okay. And since no one cares, they get away with it. Have fun.

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    Reviewed Oct. 10, 2019

    Love Pizza Hut pizzas and have never had a bad one. On our way home from the airport, we stopped in at a Pizza Hut along the way. Ordered the large 3 topping pizza, delicious! Looking at the poster for the Cinnabon rolls, and suffering from jet lag, I added an order of these delicious looking little rolls. Bad idea! They were tough and extremely dry, maybe old? I would never order these again based on this experience. Is this typical of these tasty looking little morsels? (These did not even look like the poster!)

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    Customer ServiceOnline & App

    Reviewed Oct. 8, 2019

    Pizza Hut's website is horrible. Half the time it doesn't work and I have to try multiple times and various ways to get my order to go through. I spent an hour trying to order on their stupid website and to get it to accept my coupon code received same day and even tried a desktop site from my phone and going on my home computer with no success. I also called to make my order over the phone and explained the issues I was having with using the website and being unable to use the discount code, but they couldn't offer me any discount or help me. Unacceptable, ridiculous, and frustrating. So I'll take my business elsewhere. Thanks anyways Pizza Butt!

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    Reviewed Sept. 29, 2019

    Definitely one of my top 5 pizza places next to Domino's & Pizza Lucé. My favorite pizza is their stuffed crust and ordering their big meal box is huge deal for cheap. I also love Pizza Hut over Domino's because they have Mountain Dew there. Great place to eat.

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    Reviewed Sept. 25, 2019

    Moving from Bangor, Maine to Prescott Valley, Az I knew I wouldn't miss the Pizza Hut spaghetti and meatballs because of course Pizza Hut in AZ would have it!! Darn no such luck. They have some sort of pasta dish but no spaghetti and meatballs. So very disappointed!

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    Customer ServiceStaff

    Reviewed Sept. 22, 2019

    Placed an order online for 2 large pizzas, 2 orders of wings and garlic knots. Upon receiving my order we opened the boxes of wings to see that they were bread crumbs not wings with sauce. Called the location the manager came on the phone refused to give me her name. Explained the situation and offered to send her photos. She declined and said she has no drivers and she can have a new order there in 45 minutes. I told her the pizza and bread will be cold and that’s not acceptable. She then said she has drivers and can have them there in 30-45. So I told her I don’t want the wings and that I want a refund and she said, "You need to come in to pick up the refund." "Still unacceptable because I paid for wings that I did not receive and should not have to drive to the location to pick up my money when it was your mistake."

    She then hung up on me and when we called back she refused to come on the phone and the employee said he can’t do anything. I was very disappointed because we always order from that location. The manager was very rude and not willing to help at all. I will never go back there and I will tell my friends not to go there.

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    Customer Service

    Reviewed Sept. 21, 2019

    I cannot hardly believe that you have to go through a call center to order a pizza, and then be told that they do not deliver to your address... We are right in the middle of town.... Pizza Hut SUCKS!!!!

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Sept. 21, 2019

    I received an email advertising 40 percent off pizza. I wanted to pick up 3 pizzas for my band before our show. The website gave me 3 teaser prices, while directing me to re input my location pick up. After 25 minutes, I'm not kidding, I choose the large 3 topping for $7.99 each and then the website had me build my own. Fine, except at checkout the total was $13.79. I gave up. There was a very long random code that I had to go back to my email and copy but never saw where to input it. Waste of time. I'm deleting my online membership. It's just **.

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    Customer ServiceStaff

    Reviewed Sept. 20, 2019

    So I placed an order according to my text messages at about 6:01 pm and it is now 7:36 pm and my order has yet to reach the cooking stage. I placed a courtesy call just to get an update on my order and the girl was very rude. She was over talking me basically telling me I am a liar and that they go based off of what they see and not what my phone tells me. This is very unacceptable. Customer service is the cornerstone of any business. I wasn't even calling to cause trouble, they usually deliver within 30 mins. There is a way to say everything without it being offensive. I have 5 children that are hungry and all she had to do was give me an understandable answer.

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    Customer Service

    Reviewed Sept. 17, 2019

    It took a hour and half, I called and they said it was on its way... I asked them if it was hot and fresh? Yes they said. NOPE. It was not even warmed. I will not be ordering pizza in near future and will delete app.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 14, 2019

    Ordered family size cheese sticks and told her no shake or seasoning on top. Well picked up and it had it on it anyway. They remade it 15 minutes later and it was hard dark brown not what you should get. Called back told lady. She gets attitude with me. Hey it's 4 o'clock on Saturday. Nobody's there so if you're in a hurry or just have a timeline, don't go there unless you have plenty of time. Service is not good either. Just for pick up. This particular Pizza Hut on 321 in Newton NC is barely open. I wouldn't be surprised if it closed for good because there's never any customers and it's bad food and service.

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    Verified purchase
    Staff

    Reviewed Sept. 14, 2019

    2 Times I have gotten Pizza Hut from Byron Center and they suck more crust than pizza. I should not have to check to make sure my order is good. Not ever ordering from that one. Going back to Kentwood. They are great.

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    Customer ServiceStaff

    Reviewed Sept. 4, 2019

    The worst experience ever. I ordered online the new $24.99 Cinnabon combo that included 1 median pizza, 8 boneless bites and 10 mini cinnabon. I paid in advance so a few minutes later I received a call from the store saying that there is no cinnabon available at the moment so I asked how is possible that you already had my money and you do not have available the main product? Then we agreed to get $9.22 as a refund for the cinnabon and as a courtesy for the experience 1 box of brownie. My big surprise was when I received my order without my $9.22 cash back then the delivery driver left, I called immediately to the store asking for my money then the store cashier told me that he is sending the driver with my money but you have to return the brownie. That's not fair. I was eating the brownie, how come they asked me to return something that they gave to me as a courtesy.

    I felt humiliated so PizzaHut IS NOT TAKING CARE OF CUSTOMER EXPERIENCE AND ALSO THEY DO NOT HAVE ANY VALUE. My question is what they will do with the brownie they forced me to return? They will re-sell? They will put in the garbage? This is disgusting. The store address 930 Mountain Rd. Moncton, NB. E1C 2S2. Store# R30108 DPS:58. Order#176 time 21:01 September 03, 2019.

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    PriceStaff

    Reviewed Sept. 2, 2019

    I ordered an an extra cheese, it isnt included in the sale. WHY? Does cheese cost any more than pepperoni? I am really over Pizza Hut. The staff was very helpful but it did not make up for the discrepancies with sale.

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    Customer ServiceStaff

    Reviewed Sept. 1, 2019

    I ordered pizza and the chocolate chip cookie last night which was August 31st. I never received my pizza and the cookie but my money was taken off my card. I called the Pizza Hut near me that delivers in my area and he told me he had not received any order for me. He was really nasty and mean to me for no apparent reason. I'm thinking that my money was received but he just did not want to prepare my order. I'm very disappointed and dissatisfied. That was my last $16. Very Upset.

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    Verified purchase

    Reviewed Aug. 31, 2019

    Very disappointed about everything. There are several different pizza choices in the area. Go to them. This starts with calling in a phone order for pick-up for the advertised $7.99 special. I'm told that there is an extra $1.50 service charge + tax. Since I already explained my order including well done and crispy. I go pick it up and I end up paying $11.57. I then asked for a packet of red pepper flakes and a couple of the cheese. I was then informed that they now sell small shakers for a $1.00 more for each. I don't use that much, so I declined. I got home 5min later to find a way undercooked pizza. Was able to pull out a gooey center between the top & bottom crust and certainly not anywhere near crispy. I pulled out the gooey bread and tried to eat a piece, tasteless sauce. Pepperoni was okay. Didn't want to get sick from undercooked bread. Too tired to take back, so I dumped in the trash. Never Pizza Hut again in Long Beach.

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    Pizza Hut Company Information

    Company Name:
    Pizza Hut
    Website:
    www.pizzahut.com