Pizza Hut Reviews

Worst pizza I ever had... This place always has bad pizza whenever my family gets it... My little sister got the mini cinnamon buns and they were so small and seemed so unfresh... Honestly I could grab a piece of bread and put butter and cinnamon and it would taste better... The pizza makes me want to throw up every time I eat it and I honestly don’t understand how others can stomach it.

I was delivered an uncooked pizza, the dough was soft and discolored like it was still partially frozen. I called and asked to speak to the manager & was put on hold for 20 minutes. I drive there while remaining on hold to see if anyone would ever answer. I get to the store and the manager is standing there doing absolutely nothing along with another employee.

I called Pizza Hut in Liberty Mo. The guy who answered the phone- suggested I order online. When I told him I will place my order on the phone - he was very rude- at the end he even hung up on me. He told me the wait time was over 2 hours for carry out. He didnt tell me how much I owe and if I wasnt already shocked by his behavior- he then hung up on me... I then called right back and asked for his manager. I have always had a good experience with this location. But this bad experience - really suprised me and changed my experience. I will never order from there again.

I called two Pizza Hut's, both within 4.3 miles of my house, and neither would delivery to such an astronomical distance. Thank you for confirming that I should not be eating your product. The last time, no matter my location, I will ever attempt to purchase your food.

Tonight I placed an order online due to being in a time crunch. I arrived at the Pizza hut about 35 minutes after placing the order. After paying for the pizza, the front desk cashier pulled my 2 pizzas out of the oven and dropped them both on the floor. She yelled towards the back that she dropped the pizzas and that they needed to be remade. I asked the young lady if I could be compensated by getting the pizza at half off or if I could get one pizza free of charge. The pizza cook looked to the front counter and said, "MAN, NO!"

I ordered a pizza from a different city for a family member who just lost their brother, and the Columbia Tennessee Pizza Hut left off their chocolate dessert and didn’t let anyone know and didn’t offer to credit back on my card. They could’ve credited for the whole bill and started over, or they could’ve sent out the desert another time but no the only thing they offered me was store credit. Store credit did me no good as I don’t live there and probably will never order there again.

I ordered a Pizza to be delivered to my door. The delivery charge was $4. I was with my grandchild. I was told to come down to the lobby. They refused to bring it upstairs. Therefore, I cancelled. Other Pizza companies have their delivery person bring the orders up to my door and I give them tips for bringing the orders up to my door. This is the first time you all refused to deliver my order upstairs. They should have mentioned on their website clearly stating that they do not deliver to the door.

I ordered a large cheese and tomato pizza. I got a medium cheese with a few dices of tomato. Not even crunchy. Not tasty at all for 25.65$!!!! From Pizza Hut Saint-Laurent. On the other hand the pizza hut close to Cote-Vertu station was the best ever and I ordered the same for 12$!!!!

This was my first experience with Pizza Hut delivery and it was my worst and would not ever try ordering pizza from pizza hut. I order a pizza an hour ago and it did not reach me and now I am unable to contact pizza hut neither through call nor through any app/website. I was stood up in a party and had to order from somewhere else after an hour. My order number as sent through text was: **. My contact number is:- +**. My E-mail ID is:- **.

Pizza uncooked dough, no cheese, without proper topping. After eating start vomiting. No taste at all we have wasted our money. And we have to through Pizza Hut is a disgusting place and very very bad for health.

Doesn’t Pizza Hut train how to make pizzas? Ordered two pizzas. Both were very dry. Like eating crackers. Worst pizza I have ever eaten. May not ever order again from Pizza Hut. Ordered pizza from 803 Mason Rd location.

Their P'zone is ALL dough and next to NOTHING in the inside of the P'zone. After paying $30.19 for two P'zones (Canadian and Meat lovers) plus delivery is NOT worth it. Almost ALL of the P'zone is the dough which I would have been better off and would have SAVED my $30.19 and had some toast instead!!!! You have lost our business FOREVER. Returning tomorrow to show you what garbage we got delivered to us on Oct 30/20. We tried to call someone at Customer Service, but there was a high volume of calls and we didn't get through. On your phone prerecorded message it says loaded with ingredients - now that is CRAP cause there is so little ingredients!!!!

I went to visit my granddaughter in Grove Oklahoma who is three and she had just had surgery. And we went to our hotel and I ordered pizza from Pizza Hut and had it delivered to our room, the lady hands our pizza and leaves. I open up the pizza box and the pizza literally was like a sandwich. The pizza was on top of the pizza so I called Pizza hut and I told them that I had seven grandchildren and I had just spent $50 on this pizza and it was like a sandwich pizza on pizza so they said, "Okay ma'am what do you want us to do?" I said well I want a new pizza brought to my grandkids so they brought it and had the nerve to ask me to give them that pizza so that they could make sure I was telling the truth and then took the pizza with them. So I will never buy from Pizza hut in Grove Oklahoma again.

I have reached out to Pizza Hut directly via phone, email, and an online survey on their website and no one has gotten back to me. I did receive a "thank you for your feedback" email with a promise someone will contact me but that has yet to happen. I left my complaints on Oct 3rd and 4th. It is now Oct 23rd and nothing has been resolved. Below is the review I left with them. Again, 3 attempts were made with them directly before bringing it here. I am extremely disappointed in Pizza Hut's lack of willingness to get back to me about the issues I encountered.

We get wings plain ran through the oven twice...We call to get it done tonight and first they said they don't do that. After putting in my number they saw that they had done it for us before....so now the manager says, "We will do it just this time but we are not suppose to do it..." "So why did y'all do it the first time???" He was very rude....will not order from them again...This was the Edgewood Pizza Hut in Lakeland Fl.. I work customer service 28 years and they need some classes like yesterday...Please give them some classes...Need a new manager asap!

I haven't ordered from Pizza Hut in a while, saw a promotion on TV and decided to give it a try again, however it may be a long time before I try anything more from Pizza Hut, the sauce is so watered down you can't even taste it on the pizza, we also ordered the breadsticks and it came with it small little container of the water down sauce. It's kind of gross. Pizza Hut you're messing up.

This is just a general review. I just want to say I am truly disappointed in the quality of the pizzas now. Pizza Hut is no different from Little Ceasers or any of those now. They are charging for stuff now that use to be standard. The crust is dry with no flavor unless you pay $2 extra for deep dish. The cheese is hard and looks synthetic unlike the white cheese that use to string from your mouth in the past. And most of all the lacking of toppings, no sauce and very stingy on the toppings. But the price is still is pretty steep unlike other pizza chains that taste just as bad.

I used my card to order pizza online, whoever was in charge that night used my card information to dry out my account. Cashapped himself or herself, ordered uber, ordered pizza and couple of other things, all done at night. Save yourself, be careful ordering online from pizzahut.

Sept 1... I ordered [for the first time] from Pizza Hut down the street, a Crispy Chicken Ceaser salad. It was disgusting, Made with soggy ice lettuce, should have used Fresh Crispy Romaine lettuce. The bacon was supposed to be strips. It was fatty chunks. Needless to say I threw it out & told manager of the Pizza Hut. For sure won't ever purchase any food from Pizza Hut again.

Pizza Hut Olive Branch is courteous and professional... I hope they remain open... I called them after a bad experience from Ross Rd Memphis pizza hut. They were great. I would absolutely recommend them to other customers. Keep up the good work Olive Branch *****.

I ordered a pizza, extra cheese, 2 marinara sauces. I got a luke warm pizza, 1/3 of the pie had no cheese and the sauces I paid for were missing. I called the store once. I hung up after 14 minutes. I called right back. A man answered, I told him what my problem was. He put me on hold, never came back and the call was disconnected. Now they're closed. My bill was $20.74 plus a $2 tip. The driver didn't check the box before leaving the store. When I realized what I had, I called out to the driver, but he pulled off. I'd like a refund, but with the way they conducted business tonight, I doubt that happens.

Pizza Hut pizza is by far the worst pizza I have ever had. When I called to express my opinion of how bad the pizza was and request a refund I was told I didn’t return enough of the food. When I explained that when the pizza came everyone took pizza slices and ate it. I was going to tell the reps that the children took the pizza and ate parts and threw the rest out, but it was obvious that she made up her mind, ‘I was a liar looking to steal 25.00 dollars worth of pizza.’ Save your money. Save your dignity. Buy your pizza somewhere else.

I wish I had read others review at YP. Ca. before ordering in this business. $20 a rip-off. All pasta, 1 tbs of cheese only, hardly any veggies and raw. This is my first bad experience ordering pizza on my 50 years.

I purchased a pizza for a second time past couple months and thought the first pizza with the skimpy toppings was just an employees lack of training possibly?? But then today I ordered one with 3 toppings Ham, pineapple and onions and Literally the pizza had maybe 2 pieces of pineapple, one sm piece of onion and one sm piece of ham on each slice.. This is a Disgrace!! I don't expect tons of toppings on my pizza, but I do expect a decent amt that you can at least Taste the Topping you Purchased...This is Unacceptable and Not sure if this is All the Pizza Huts doing this to Cut The Cost?? DO NOT Go To Pizza Hut on APD 40. Am I Not going to purchase any more from them.. This is close to my Home, but I will be looking for another Place to purchase my Pizza...

I called for a large Hawaiian style, cheese-stuffed crust pizza with EXTRA sauce and a liter of Orange Crush. The pizza and drink arrived quickly in only 1/2 hour. The pizza had no extra sauce, as ordered. In fact, I could not detect any sauce or cheese on the pizza at all. Only a few tiny pieces of pineapple and Canadian bacon that looked like extra thin pieces of pepperoni. The border of the pizza was stuffed and good as far as the cheese was concerned, but there was hardly anything on the pizza. The crust was soft, floppy and undercooked. It was not slightly brown underneath. When you pay $40.00 for a pizza and a drink, including the tip and the delivery charge, you expect a pizza with sauce and cheese on it along with the toppings! This is the second time the pizza arrives only 1/8" thick.

We had a problem with our order and I called the manager pretty upset. They gave me right to Sierra, the manager, who went above and beyond the call of duty to make us happy. I will never order pizza anywhere else. Sierra was amazing!

I have ordered two pizza and garlic bread from Pizza Hut yesterday though the food was good but pizza and garlic have not cut in slices, this kind service is not expected from brand like pizza hut....

Purchased $50 worth of pizza and when I took it home to feed my family it was disgusting. Not only was the order incorrectly made as far as crust type and ingredients are concerned, the dough was so raw that I could form it into a dough ball. One of the pizzas had sauce only on half of it and both pizzas were visually gross. When I took the pizza back into the restaurant for a refund, the night “manager” Informed me that “that’s not how it works” and that she would not be giving me a refund. This of course was not an acceptable answer to me and I replied to her that, "Yes I will be getting my money back," and it was at that point she snapped at me “you can leave now”. I again told her, "No, I want my money back or in the very least I wanted edible pizza," and I sat down to wait for whatever solution she was going to present me with. She informs me she’s calling the police and I let her know that was fine with me.

I called the Pizza Hut which 1.1 mile from my house. I was told they dont delivery to apartments. I told them that couldn't be true since the this is a neighborhood of apartments. I called corporate. I first got a rude white guy who took my claim. Then hung up in my face. Then last Wednesday I got a rude letter from Pizza Hut on company letterhead name in all caps. Says they need to inform me of....

Ordered pizza for the second time in 2 weeks for dinner in Arab, Al Pizza Hut and yet it was burned again. Beef and pepperoni so burnt it was tough like jerky, no sauce, could not eat. This Pizza Hut use to be the best place for pizza. I will not order from here again.

I order and paid online for food to be delivered. It’s suppose to be no contact so food should been left at the door. Seen that food was supposed to have been on the way. An hour later no food. I looked at phone and seen I missed 2 calls 2 different numbers. A message was left saying that delivery person tried to deliver multiple times, but couldn’t because it was a locked facility. False there’s no gates and it’s not a closed facility. That’s lie number one. Second, he didn’t try multiple times. He called once. The manager just called to say he canceled the order.

I ordered a double cheese in Temecula pizza and got a regular pizza. This is what happens when you can only order out or pick up. Due to Covid 19, I was taken advantage of and was told that is the normal.

I made a order like I do every month from the Hackney branch. I was called up about my choice of soft drink not being available. I told him “that’s fine, any will do”. I was then called by the same person (Muhammad - who is the manager) as my delivery driver who refused to do a contactless delivery and put the food outside my door like the usual delivery man does on EVERY DELIVERY since the lockdown. He made up his own rules and refused to comply with the contactless delivery and didn’t even deliver my order I paid for.

Unbelievable charges gouged with extra surcharge and charge for parmesan or red peppers. A 2 liter bottle of cola is almost $5 . No longer going to support this buisness ever! Perhaps they expect to recapture lost revenue but many of us have lost income. I will support those that do likewise.

I ordered 2 pizzas online from the Pizza Hut on Rt. 1 in North Brunswick, NJ during pandemic and paid with AX. When I went to pick up pizzas, young lady came to car and said their oven was broken and my AX would be credited. That did not happen. Called restaurant and a lady told me she had no record of the charge so she could not issue a refund on AX. I told her I had proof from them via email detailing the transaction and listing the charge the evening the order was placed. Had to open a claim with AX. Will not use my card to order from Pizza Hut ever again.

Ordered delivery. Pizzas were way undercooked and inedible. I called the restaurant to tell them and the manager was extremely rude. He didn't believe me. Told me to bring the pizzas back. I said, "I got them delivered. Can a driver pick them up." He said no and hung up on me. I had to call the next day and speak to the GM. He was no help either. Said I had to bring the pizzas back for a refund. I said they were thrown out last night. I have to dig them out of the trash and bring them back? Why am I being punished for the terrible food I had delivered? He said that was the only way he would refund my money. He wouldn't give me his name over the phone.

5-8-20 Yesterday Pizza Hut had a special on a large three topping pizza for $9.99 so I purchased one. I have been buying Pizza Hut Pizza for the past forty years and the pizza I purchased yesterday was by far one of the worst pizza's I've ever purchased. Anyone that has purchased from Little Cesars knows how bad their pizza is, well this Pizza Hut pizza was worse. Maybe they went with cheaper ingredients but in any case I'll never purchase from Pizza Hut again...

I ordered food online and the estimated delivery time was 30-40 minutes. I received a text at 8:52pm saying my food was put for delivery. 30 minutes later I call and the employee told me the driver was headed my way. 30 more minutes pass and still no driver. Around 10:05pm the driver arrives, hands the food to my children and gets one of them to sign my receipt. When I look at the order I’m missing the 4 pack of sodas I paid for. At 10:15pm I call and alert them of my missing drinks and I'm told 15-20 minutes before they could get them back to me. So I asked why that long when I live 5 minutes away? She then said she will have to find a driver to deliver it. Well needless to say no one ever showed, called, apologized or refunded my money. Pitiful how some restaurants have taken advantage of people during this pandemic.

Bad because there some liars, they forgot to give me my sodas. (I pay for this) and they tell me they gonna put $15 on my account and a “discount” but that’s not true because today I was trying to use them and they said I only had $10, like what happened to my money. The manager said that there’s no money but he was gonna do a Price change. I was going to pay the same thing online without any discount so I canceled my order, also is not the first time, is actually there 2 time so I was expecting $30 but nothing was there. Y’all lost a client. (McFarland Wi)

We ordered over phone, they said it would be 15 min. It ended up being more l like 30 min. The taste was just all together nasty. Little Ceasars 7.00 carry out hot and ready beats Pizza Hut, thumbs up all the way taste and all. I will never order from here again.

Horrible customer service! Whoever works there kept picking up the phone and hanging up without saying anything! I swear I called about 6 times! This was frustrating already, so I ordered online. When went to pick up my pizza, I inquired about the $7.99 3 topping large pizza deal. As I wasn't able to apply it online. The girl there said they dont take that coupon. So I asked for crushed pepper, she said I had to pay for that. I looked in shock, like 1st of all when is crushed peppers a menu item that has a price??? 2nd if does cost, well I have money!!! So I just say nevermind.

I go to the Pizza Hut on Prospect Street in Jackson Michigan. They have the best pizza in town. The cheese is nice and gooey the toppings are done and the crust is crispy. The customer service is great the store manager does a great job! Five stars.

The waitress had as much personality as a rock or a tree. The pizza was a flavorless testament to the quality of Sysco foods. There are smaller chains that are cheaper and use much better ingredients.

February 29th 2020 my husband decided to surprise me with a P'zone from Marion Pizza Hut. I was very disappointed because of the texture and taste of the pizza. It was very dry for a meat lovers and had 6 piece of meat. It was oddly shaped and dry. My dog wouldn't eat it. Highly disappointed!! It cost $13.18. It look like a three-year-old made it.

Well the pizza is again would be better from Walmart. It was mildly warm and Took the delivery driver over 30 minutes to arrive after leaving the store. Total time 1.2 hrs. Didn't apologize, store didn't care.

I Have called Pizza Hut 4x in 2 months and can never get service. If I purchase a order online then the store manager turns around and tells me she have no driver to deliver the order. So she asked me to come pick it up. I told her I would love to however I couldn't at the time. I gave her a time that was reasonable which was 2hrs after I originally placed the order. Should told me It wouldn't be ready cause she was there at the store by herself. So what was the purpose of asking me to come pick it up. However the other 3 incidents they never have a driver and when you get the food it's cold and hard. Close this location RIGHT NOW. CASCADE ROAD LOCATION.

I ordered online at 7:52 PM. My order got to me at about 8:40 and my wings were missing. I called the store and let them know I was told I had to wait for the wings to come back to the store and they would be sent back out. At 9:17 still no wings so I called and spoke to the manager who said she would credit me back for the wings even though they were on the way. At 10:00 still no wings so I called the store again and was told the driver said that he had delivered my wings. It is now 11:10 PM and I still have no wings. This is just unacceptable and sad especially when I already paid for my order.

The pan pizza is no longer crispy. Must be a recipe change. The onions and mushrooms were sliced so thin, that we had to remove the onions, not chewable, like paper strings, the thin mushrooms were dry, we removed them too. The pizza was overall a huge disappointment. It is unfortunate, as we used to love Pizza Hut. We will not be returning, not the same pizza anymore. Sad to say goodbye, but it’s a sad day when you throw a pizza in the garbage after 2 pieces.

Unlike Chanello's, Pizza Hut charges for everything. At least you can get a ranch sauce for free with chanellos. I hate the fact that you have to spend $10 just to use your rewards that you earned from spending your money.

I placed an order for pizza and the food arrived fast, however the pizza crust fell right off. Literally you couldn't even pick up the pizza. We called Pizza Hut to ask for 2 new pizzas to be delivered. The response from Aiden was we will have to wait until after the game. We asked why and the he told us we had to bring the pizzas back although they were delivered.

I called to placed an order for carry out at the store on Country Walk in Miami on a Saturday night at 6:30, this guy answers and he doesn't know what they sell there and don't know the menu. I asked about offers and gave me different information every time I asked questions for clarification. I hanged up and checked online. Called back, he answered the phone again and this time gave my name, phone number and placed the order. Told me the total and to go between 15-20 to pick up but when my daughter went there to pick up There were no order under my name or telephone number. This guy never entered the order.

I have never paid a service fee to patronize someone's business. They should be happy someone is spending their money with them instead of charging them $0.60 to come in there and buy some of their items I can see if I use a credit card or something like that but just a service fee just for patronizing them is unheard of. And I will never go back in there again.

I visited Pizza Hut that is in Phoenix mall. Our orders were wrongly taken and when we claimed it, instead of replacing our order they cancelled my order. We were waiting for more than 40mins after which when we went to ask the person at the billing we were informed that our order was cancelled.

The delivery drivers are fantastic, however the arrival of food and state of it is not. So far we have ordered twice at this location. The first time, the salad that was ordered was not included. Also when it arrived, the 'Italian' salad, was a garden salad. Ie. it had iceberg lettuce instead of romaine, no pepperoni, no ham. They DID end up delivering it after we called them, but I spent a good half hour waiting to eat while everyone else was enjoying their food. They DID add a 'free Pepsi' when they delivered it as an apology. The second time we ordered, the 'Italian' salad, again had iceberg lettuce instead of romaine, and it had a single slice of pepperoni. It WAS delivered, however the breadsticks that we asked for were not.

Having recently trying 3 other pizza restaurants, I’m returning to Pizza Hut for its value and quality. My personal favorite toppings are black olives, hamburger, and pineapple, ones I made up due to the many topping choices that Pizza Hut offers.

My wife and I buy Domino's Pizza and never get over the sad experience, Pizza Hut makes the best thin & crispy pizza that Domino's cannot touch. The only reason we buy elsewhere is time and Domino's is about a mile closer and when my wife gets off work late or has to be in early and time is limited. We had Pep Rallies in High School at Pizza Hut back in the late 60's. Love it.

Pizza Hut is my preferred pizza place. They have a great selection of toppings, allow you to choose from favorite combos or create a pizza of your own. Their website is easy to use and assists you to construct just the right ingredients and the right amount of each ingredient to suit your individual taste. I love their crust choices, sauce choices, meat selections as well as veggies and cheeses. Their customer service is great and they offer reasonable prices.

Pizza Hut is the only place I can get a pizza exactly the way I want it and quickly. They also have very consistent quality and I know I will get what I want every time I order. They also have a point system which allows you to get free food.

Items are not in budget and prices are high compared to Domino's. Experienced a delay in responding to customer request when there are more customers vs. suppliers. The best thing my daughter liked was garlic breads.

I've been going to Pizza Hut since I was 5, great place, good value. The breadstick sauce is really good and their stuffed crust pizza, overall, good food. A lot of locations have closed unfortunately but there is still one or two kicking around.

I have had experiences from using the internet to in person. And customer service or customer care hasn't been up to standards. The quality of food is terrible, the cheese has made me sick to my stomach. I have always ended up on the toilet afterwards.

We like Pizza Hut because it delivers. The menu is not as expansive as Domino's, but everybody can usually find something that they like. The food always arrives hot. We have not had any delivery errors. What I don't like is that I have to sign for the order, which I have charged to my credit card. They recently took out the ability to add a tip for the delivery person out of the app. I would love for them to put it back in. A glimpse at the receipt today, and I realized that they have now started to add the tip when you sign the receipt. We really enjoy ordering from the Pizza Hut app. The pizza tastes good.

The chains I have visited are far from "quality" Customer Service, menu, cleanliness, delivery, hot food and food querying preparation. It also has been my experience that seldom any employee is truly genuine about their customers' concerns. Because the majority of the time when I "try" to dine in the dining area is almost "always" filthy with previous customers partial or completely eaten meal/s still on the table, I simply resort as well as prefer takeout dining.

Great variety of choices of food to choose from, quick, reliable service and good customer service. I am a loyal customer since 1995 and plan to stay a loyal customer as I watch this establishment grow rapidly.

I have a great experience with Pizza Hut. The pizza are made fresh and hot. The ingredients are fresh and taste great. Their special are a great value. There are some times you have to be on hold for awhile. You can always us the app and earn points towards a free pizzeria.

We buy 95 % of our pizzas from Pizza Hut because of the quality, consistency of their stuffed crusts, sauce, Wonderful mozzarella cheese and toppings offered! We also can always depend on their drivers arriving when stated at ordering times and they're always polite. When you get this kind of service and quality why would you go elsewhere?!

I sometimes really enjoy Pizza Hut. Other times not so much, I have on several occasions gotten pizza with very little cheese, if the chain was more consistent and I always knew what I was getting I would order more often. I find it is a hit and miss for the quality.

I usually order pizza 2-4 times a month. I always use Pizza Hut. I think they have the best sauce for pizza plus they have a $5 deal menus and I always order from that. Of course they have a $12 minimum for delivery but that's no problem. I just order 3 $5 items. Pizza Hut is the best.

I wish they would have a sit-down restaurant in my area. I really enjoy the flavor of their tomato source on the pizza and the cheeses they put on the pizza. The deep-dish pizza is to die for, it's really delicious.

I have dined or take out at Pizza Hut many times over the years the food is always been top, never any complaints, restaurant always clean, friendly environment. I have always been pleased with Pizza Hut out of all the pizza parlors. I rate Pizza Hut my favorite.

Pizza Hut has a very good thick pizza crust. Sometimes the crust can be a little greasy. Overall the supreme pizza is delicious. The veggies are fresh and the amount on the pizza is excellent. The crust does appear to be getting a little thinner. Specials are usually a good deal.

It is so easy to make your own pizza, custom to ingredients you want and have. Google your favorite crust and add what YOU Want. Pizza Hut charges $22. My cost about $8 loaded. PH is not bad pizza, it's just so plain and overpriced, but there is no bad pizza, just a lack of quality ingredients, it needs a lot of fresh stuff, not preservatives.

A lot of flavors could be added to the menu and try to add more to the plate and not just pizza. Pan pizzas are an attraction but still could be improved a lot more on taste. Rest the service is good.

I go to the Pizza Hut in Petersburg West Virginia. The ingredients used are always fresh. The dough is hand tossed. The pizza is never over or under done. In fact it melts in my mouth. The portion size is very generous.

I love the lunch buffet. Salad and various slices of pizza, always seems to be a busy event between 11 and 1. Salad bar is always fresh and filled with various items that are delicious and filling. I go as often as I can.

Food promotions are great; but, actual implementation not so great. Pizza qualtiy is inconsistent from order to order even with same item. Website is a major disaster and I have actually given up and gone elsewhere. Delivery is good and within time frame requested; but, dough need a re-do.

Usually service is better than the last time. Waitress was not prompt or attentive. There were new people and we had to wait quite a while for our food. When the regular ones are there that is not the case. The most of the food was good, however. Breadsticks were soggy and not appetizing like they had sat for a while.

Pizza Hut used to be good. They have gone downhill. Pizza do not taste as good. Restaurant has awful smell, probably rotten cheese. Most of my pizza business goes to Domino's nowadays. They used to be 3rd or 4th on my list.

They are really polite and their pizza is amazing. I don't like their breadsticks but the garlic pizza is always fresh and ready when I get there. The crust is so airy and soft. The prices are great and you can earn free pizza.

I have been ordering from Pizza Hut for years. I find their pizza is consistently fresh and hot. On the rare occasions, they made a mistake they more than compensated me for it. They are a great value and I regularly use their online deals.

Inconsistent - either burnt cracker or undercooked slop. And did we forget that cheese goes on a pizza? Seems we did. Dry - no sauce, no cheese = a cracker.

I love pizza and I never get enough of it. They are so kind and helpful so it makes it easy to go there. The food is wonderful and we love to eat in or order for office lunches. Ever since we order there we are all happy and eat our hearts out.

Their pizza crust has all others beat. You want to eat the crust rather than discarding it like you might do to other pizzas. Pizza Hut is always my first choice for Pizza and the coupons that come regularly in the mail.

Pizza Hut in Fort Dodge Ia is the best one. It is fast, courteous, great food, nice people. Very clean, spacious. Just great prices for what you get. You could not ask for a more neat clean environment. They have never messed up an order at all for me.

$30 for a 50% off pizza is too much to pay, but we did because it was late and we were tired and hungry. Pizza Hut's website was rather unforgiving of errors in the ordering, and we had to do it over - it took a good half-hour to order that one pizza with the do-over. Delivery was prompt & the pizza was good, not great.

Pizza Hut is generally very consistent with quality, quantity, and selection. I use them consistently as well. I order custom pizzas and they have the choices I like on my pizza. At first I got warnings I was putting too many toppings on, but it still allowed it and when I received my pizza it has been correct 99% of the time. On the very few occasions, something was incorrect, they were quick to replace it. While other pizza chains are advertising delivery insurance, Pizza hut has always had it. I trust them to make my pizza right and if they don't, to make it right either that same time or at a later date. They have given me a free pizza voucher for the times I did not have the time to wait for another delivery.

I've been using the PIZZA HUT restaurant here on Orangeburg Ave in Modesto Ca and they've been nothing but consistent in the taste and quality of their food. They also don't skimp when it comes to meal deals and recognizing their customers. Football season is always a fun time and their $5.00 Lineup makes ordering online easy! I always enjoy my meal and look forward to their next deal!

I used to love Pizza Hut. But they have chosen to push their consensus rdd valve agenda and charge people a surcharge based where they live. Not to recoup the cost, as their pricing is higher in this area, but just to make a silly political statement.

Pizza Hut has the best pizza. The ingredients are ALWAYS fresh. The location I use has the best employees and the customer service is outstanding. The store is ALWAYS clean, and the employees greet you with a smile. I'm a regular, they even call me by my name.

My local Pizza Hut has amazing staff and I shop here only with coupons or other money saving offers... Overall - this pizza is tasty and has generous variety of toppings, but it is too salty. Prices for the wings compare to other places and they are tasty. The macaroni dishes are also salty, but somehow satisfying. Temperature of foods is always good. I rarely eat at any chain restaurants due to the prefabricated, not quite real food quality. But I still eat here due to tradition and never having a problem with my food, or illness after eating there.

I enjoy Pizza Hut. It is my preference in Pocatello. The good is always good. I usually order it to go or for delivery so I don't deal with the staff very much, but they are always pleasant on the phone.

The gal that waited on us was great. However, the food was not so great. All the food on the buffet was cold, dried out and disgusting! They ran out of dessert pizza, I asked if we could have more and we were told it was too late because lunch hour only went to 1:00 p.m. It was 12:46 when I asked for it. Don't plan on going back. This Pizza Hut is in Mt. Pleasant, Iowa.

Customer service is good but quality for the money isn’t worth it. Would much rather go elsewhere. You would be better off buying a pizza out of the grocery store. The food taste like it’s canned sauce and fake pepperoni.

It is always a great taste and experience with Pizza Hut. Great awesome deals. The Pizza Hut rewards are attractive when you order online from pizzahut.com. We always order from Pizza Hut for our parties.

Pizza Hut has great pizza, especially like the thin crust. Great variety to choose from, the salads are fresh. The customer service needs some work. Not as friendly and welcoming as they should be at times. Customer service is very important in any business, it can make or break the establishments.

The store is always very clean. When you walk into this Pizza Hut they always greet you. Great little store. You never have to wait more than a couple of minutes for your pizza....

Overall for the price and convenience of delivery option, I give it a 4, that being said the taste and quality could be better. Being there is lots of restaurants in town there is convenience in fast pick up and or dine-in options.

I have no complaints. The food is good and I love using coupons for a good deal. I go to the restaurant at least once a week. My family also loves it when I bring a pie home on special occasions. Thanks.

Ordered dinner box with thick crust, easy sauce, extra cheese. Received pizza with all corners having less than half of toppings on it, it was all 3/4 of dry pizza with nothing. Instead of easy sauce there was no sauce. It was horrible!! No flavor at all and I mean none. Was angry I paid $23 for crap. Wrote in and also called manager who I made my complaints to.

I ordered a large pizza from Pizza Hut on 12-05-2019. They had a special for $7.99 with 3 toppings. When I got my pizza for the mushrooms there was only a couple of pieces of mushrooms and a few pieces of onion. I guess for them those black olives were the cheapest ones so my co worker said to me, "Wow we are just going to eat the dough with some sauce and cheese today." It was the worst pizza I had ever eaten from pizza hut.

I placed an order July 7 2019. The order was never delivered and I have yet to receive my refund! I have contacted Corp to no avail! I am very disappointed that now I cannot trust Pizza Hut who was always my, go to, for pizza????

We are visiting in Bowling Green, KY & decided to order pizza in our hotel room. It arrived an hour later than expected. It was cold. There was no cheese and it tasted like cardboard. When I asked the delivery person if they were busy on a Friday night, she said no.

I ordered bread sticks, chicken wings and their new mini cinnamon rolls. I was so disappointed to find that over half my wings were undercooked, with one still red straight to the bone, and the cinnamon rolls were also undercooked and soggy from the amount of icing. I won't be ordering from them again.

If I could give it less than a star I would!! I recently ordered from here and I was overcharged, then when I tried to speak to someone about the incident I was given the run around.. They kept hanging up in my face (TINA) is whom I spoke to and she was very rude, she kept speaking over me, she keeps hanging the phone up on me, she wouldn’t provide me with any number to speak to a manager or the 1-800 number. The food was old and cold, I had hair in my wings. They were also undercooked, the breadsticks were hard, the cinnamon sticks were burnt, the pizza was TERRIBLE. There was more tomato sauce than there was bread. For this Establishment to be fairly new the service and food is terrible.. I will never order from any Pizza Hut again. And I will make sure I inform everyone I know to not order from Pizza Hut again. I will also be reporting this incident to multiple organizations regarding this place.. I’m shamed to have spent money here...

I, and my family have been regular patrons of Pizza Hut at the 10050 W Bell Rd #22, Sun City, AZ 85351 location. Tonight around 5 pm, I placed an online order with them for a med pan pizza, 2 2 Liters of Pepsi, and some Cinnabon Rolls. After I placed the online order, I decided to call the store and ask for the manager. The woman that answered states that her name is **, and that she is the store manager. I say, "Hi, Oh okay. Listen. I'm hoping you can do us a favor here. I just placed an online order from you and I was hoping that you could put extra cheese on it for me, and then after it arrives and I see it on the pizza I will gladly pay $3.00 along with the tip of $5.00 for the driver."

I went online and tried to order pizza from the Desert Hot Springs Pizza Hut for the online advertised price. The online would not honor the price advertised. So I called the Pizza Hut in Desert Hot Springs. They said they could not honor the online price. They said they could take the order but they added a fee to the price due to the fact they were in California. Yes they added a fee of whatever they wanted to the price advertise online. What a rip off people. Just advertise a price online and add a fee to the price of whatever they want.

Pizza Hut commercial on tv advertises football isn't football w/o pizza. Yet at 2:10 P.M today we were told that there's no delivery until 5:00 P.M.at Tipton, In. You shouldn't advertise what you can't live up to. Good reputations aren't made by customer dissatisfactions.

Easily the most frustrating experience I've ever had ordering online. I reset my password and it told me that I successfully changed it but then when I go to log in it tells me that the password is wrong. So then I go to RESET my password again and it won't send me an email. LOL. So I sign in to a DIFFERENT account and it won't let me redeem the points I've accumulated on there?@! I'm beyond frustrated.

Consistently you will find "30% off!" Then you do easy math and find it's actually 15% off. Which is cool to have off, but that's 15% of false advertising. Not okay. And since no one cares, they get away with it. Have fun.

Love Pizza Hut pizzas and have never had a bad one. On our way home from the airport, we stopped in at a Pizza Hut along the way. Ordered the large 3 topping pizza, delicious! Looking at the poster for the Cinnabon rolls, and suffering from jet lag, I added an order of these delicious looking little rolls. Bad idea! They were tough and extremely dry, maybe old? I would never order these again based on this experience. Is this typical of these tasty looking little morsels? (These did not even look like the poster!)

Pizza Hut's website is horrible. Half the time it doesn't work and I have to try multiple times and various ways to get my order to go through. I spent an hour trying to order on their stupid website and to get it to accept my coupon code received same day and even tried a desktop site from my phone and going on my home computer with no success. I also called to make my order over the phone and explained the issues I was having with using the website and being unable to use the discount code, but they couldn't offer me any discount or help me. Unacceptable, ridiculous, and frustrating. So I'll take my business elsewhere. Thanks anyways Pizza Butt!

Definitely one of my top 5 pizza places next to Domino's & Pizza Lucé. My favorite pizza is their stuffed crust and ordering their big meal box is huge deal for cheap. I also love Pizza Hut over Domino's because they have Mountain Dew there. Great place to eat.

Moving from Bangor, Maine to Prescott Valley, Az I knew I wouldn't miss the Pizza Hut spaghetti and meatballs because of course Pizza Hut in AZ would have it!! Darn no such luck. They have some sort of pasta dish but no spaghetti and meatballs. So very disappointed!

Placed an order online for 2 large pizzas, 2 orders of wings and garlic knots. Upon receiving my order we opened the boxes of wings to see that they were bread crumbs not wings with sauce. Called the location the manager came on the phone refused to give me her name. Explained the situation and offered to send her photos. She declined and said she has no drivers and she can have a new order there in 45 minutes. I told her the pizza and bread will be cold and that’s not acceptable. She then said she has drivers and can have them there in 30-45. So I told her I don’t want the wings and that I want a refund and she said, "You need to come in to pick up the refund." "Still unacceptable because I paid for wings that I did not receive and should not have to drive to the location to pick up my money when it was your mistake."

I cannot hardly believe that you have to go through a call center to order a pizza, and then be told that they do not deliver to your address... We are right in the middle of town.... Pizza Hut SUCKS!!!!

I received an email advertising 40 percent off pizza. I wanted to pick up 3 pizzas for my band before our show. The website gave me 3 teaser prices, while directing me to re input my location pick up. After 25 minutes, I'm not kidding, I choose the large 3 topping for $7.99 each and then the website had me build my own. Fine, except at checkout the total was $13.79. I gave up. There was a very long random code that I had to go back to my email and copy but never saw where to input it. Waste of time. I'm deleting my online membership. It's just **.

So I placed an order according to my text messages at about 6:01 pm and it is now 7:36 pm and my order has yet to reach the cooking stage. I placed a courtesy call just to get an update on my order and the girl was very rude. She was over talking me basically telling me I am a liar and that they go based off of what they see and not what my phone tells me. This is very unacceptable. Customer service is the cornerstone of any business. I wasn't even calling to cause trouble, they usually deliver within 30 mins. There is a way to say everything without it being offensive. I have 5 children that are hungry and all she had to do was give me an understandable answer.

It took a hour and half, I called and they said it was on its way... I asked them if it was hot and fresh? Yes they said. NOPE. It was not even warmed. I will not be ordering pizza in near future and will delete app.

Ordered family size cheese sticks and told her no shake or seasoning on top. Well picked up and it had it on it anyway. They remade it 15 minutes later and it was hard dark brown not what you should get. Called back told lady. She gets attitude with me. Hey it's 4 o'clock on Saturday. Nobody's there so if you're in a hurry or just have a timeline, don't go there unless you have plenty of time. Service is not good either. Just for pick up. This particular Pizza Hut on 321 in Newton NC is barely open. I wouldn't be surprised if it closed for good because there's never any customers and it's bad food and service.

2 Times I have gotten Pizza Hut from Byron Center and they suck more crust than pizza. I should not have to check to make sure my order is good. Not ever ordering from that one. Going back to Kentwood. They are great.

The worst experience ever. I ordered online the new $24.99 Cinnabon combo that included 1 median pizza, 8 boneless bites and 10 mini cinnabon. I paid in advance so a few minutes later I received a call from the store saying that there is no cinnabon available at the moment so I asked how is possible that you already had my money and you do not have available the main product? Then we agreed to get $9.22 as a refund for the cinnabon and as a courtesy for the experience 1 box of brownie. My big surprise was when I received my order without my $9.22 cash back then the delivery driver left, I called immediately to the store asking for my money then the store cashier told me that he is sending the driver with my money but you have to return the brownie. That's not fair. I was eating the brownie, how come they asked me to return something that they gave to me as a courtesy.

I ordered an an extra cheese, it isnt included in the sale. WHY? Does cheese cost any more than pepperoni? I am really over Pizza Hut. The staff was very helpful but it did not make up for the discrepancies with sale.

I ordered pizza and the chocolate chip cookie last night which was August 31st. I never received my pizza and the cookie but my money was taken off my card. I called the Pizza Hut near me that delivers in my area and he told me he had not received any order for me. He was really nasty and mean to me for no apparent reason. I'm thinking that my money was received but he just did not want to prepare my order. I'm very disappointed and dissatisfied. That was my last $16. Very Upset.

Very disappointed about everything. There are several different pizza choices in the area. Go to them. This starts with calling in a phone order for pick-up for the advertised $7.99 special. I'm told that there is an extra $1.50 service charge + tax. Since I already explained my order including well done and crispy. I go pick it up and I end up paying $11.57. I then asked for a packet of red pepper flakes and a couple of the cheese. I was then informed that they now sell small shakers for a $1.00 more for each. I don't use that much, so I declined. I got home 5min later to find a way undercooked pizza. Was able to pull out a gooey center between the top & bottom crust and certainly not anywhere near crispy. I pulled out the gooey bread and tried to eat a piece, tasteless sauce. Pepperoni was okay. Didn't want to get sick from undercooked bread. Too tired to take back, so I dumped in the trash. Never Pizza Hut again in Long Beach.

I received a 50% off coupon for a regular priced menu item. As I proceed to place my order online a message box states up to 10 toppings can be added and it helps the pizzas cook evenly. After clicking the OK box it won’t let me checkout. I call the store, everyone including the manager has a disclaimer of why they can’t help me. I get if there’s nothing you can do from within the store but why must I prompt you to provide me with a customer service number! Then, customer service isn’t open until 1PM central time and I’m on Eastern. Great! Thanks a lot Pizza Hut, I’ve always loved this franchise until now.

I ordered a pizza on 8/16 at 7:52pm and to no avail never received this order after 3hrs. But they charged my card for 19.44..I was told after calling corporate I would be reimbursed and that a regional general mgr would be contacting me..It's 8/18/19 still waiting. Feeling disgusted with the runaround and dissatisfied customer with poor service from Pizza Hut. No one has called me on this matter. Or issue my credit back!

I ordered a cheesy bites pizza online. Went to the drive thru window and picked it up. When I got home I saw that instead of the cheesy bites, they gave me a stuffed crust. when ordered online the stuffed crust pizza is actually five dollars cheaper than the one I had actually ordered. So, I went back to Pizza Hut and told them I would go ahead and keep the stuffed crust but wanted the balance of five dollars back to reflect the online price. They told me since I was ordering the pizza in store, it actually cost more than what I had paid for the cheesy bites pizza. I tried to explain to the manager the pizza I ordered was ordered online and I did not order it in store and that they made the mistake, not me. I was then told, they are a franchise, not a corporate store so they really don't have to give me anything. I then told them, franchise or corporate, they were going to give me what I ordered then.

I like Pizza Hut but it seems that every delivery is very late. I think I'll just start ordering from somewhere else. It's sad how you can keep up with your order until time for delivery. The order been out for delivery for over a hour.

We ordered 2 large pizzas. When we got them they barely had any sauce or cheese and the sauce tasted rotten. The store at 43rd ave and Glendale ave over the last few years it has gone to pot. We moved up here in 1978. Back then the pizzas were excellent. Over the years they have gotten so skimpy on toppings it's pitiful. If you like good pizza I would not recommend it. Bill **

We made order for pizza lg. Thin crust, meat lovers, no sauce, with extra cheese, with jalapeños.. First pizza was without jalapeños. Second was with. I’m furious. It looked like they was saying, "here’s your damn jalapeños. ** Off." I call to tell them was on hold 20 minutes then it goes quiet then hung up. I called the 1-800 number. I will get a free pizza and I’ll get the big boss on this. Can’t wait to tell them about how I feel. I’m beside myself after this I don’t know if we will go back.

Pizza Hut Saint Augustine Florida. I call in my order. When I arrived to pick it up it wasn't ready yet so I paid for my order. I waited over 45 mins for my food. I had to go to the counter to even ask was my food ready. So the lady at the counter ask me for my receipts so I gave it to her. Then after I just giving it to her she ask me for it a again until she realize she had it in her hand. When I got home my pizza was cold and my boneless wings had hair in it. Disgusting. I was too mad to even come back. Guys in the back handling food without gloves on. Ugh! Just nasty. Do better Pizza Hut.

I ordered a large 2 topping pizza for carry out and because they were out of the regular crust they were going to upcharge me $2.00 more for a pan crust. If they were out of their regular crust then a good business practice would've been to give the customer the alternate crust at the same price. So, I canceled the deal and they lost a customer.

My name is Nancy. I wanted to compliment your outlet in Perungudi to hire a good staff. Her name is Nitya. I am quite conscious in reducing food outside for my child due to health concern however Nitya gave me a personalised service by helping me to choose without compromising on my child health. So it’s a combination of satisfying your crave and keeping health into mind. All credit goes to Nitya. I will visit the Pizza Hut Perungudi as long as Nitya is there and of course for the quality that you guys maintain. Kindly give her my best wishes and for her manager. If you recognise her skills she will take you and this Center to the next level. Please help her to exhibit her skill and also to keep her customers happy. Good job. Keep going????

Pizza Hut in Aurora IL is garbage. Placed order online for carry out. Picked up pizza to get home home and find a burned dried out pizza. Called the restaurant and spoke to the manager who suggested I come back and he would replace it. I’m sorry, but I believe if you do it right the first time, you don’t have to have customers coming back wasting time, gas and effort for you to get it right a second time!!!! What a lousy busy practice model. I should have read the “writing on the wall” when I got there and the parking lot was empty!!!

The order that I placed online was wrong. I had trouble with the website in the first place. I ordered a pepperoni lovers with two other toppings and did get the pepperoni on it. It was on my order confirmation email but wasn't made right.

Without a doubt the worst pizza I ever had. The crust was the texture of a cracker and tough, I think it was left from the day before, the pepperoni and mushrooms were paper thin and I am not sure if the white stuff was cheese or not, I called and complained and was told that's how they are. That will be the last Pizza Hut pizza I ever order.

At night some friends and I got hungry, so naturally, we order pizza for delivery. So, after ordering our food with a bit of trouble (there were delivery minimums that had to be met, and supposedly were in the subtotal, but it didn't account for coupons) we learn that it would take 70-80 minutes to deliver our food when it said 20-30 minutes before we had ordered. It wasn't terribly late either, only 8:30 and for a larger chain like Pizza Hut, shouldn't orders like this be fairly common? And why even bother with delivery when it would be faster for me to walk to the restaurant, wait around for 10 minutes, and walk back food in hand. So overall, a terrible experience and would recommend going elsewhere.

The pizza hut in Cedar Hill has the worst customer service. Placed online order, called the store and the customer service is horrible and the manager is horrible. This is why I order once every 6 months only because my kids wanted it. This location has always had bad service.

I had ordered pizza with blue cheese dip. I ate it dipping my pizza on my blue cheese. Next day comes and I am shaking, I am cold, sweating cold, and throwing up. I come home and Check the blue cheese dip due date and it had expired 6 Days ago. It expired on May 21st 2019 and today is May 28th 2019, I honestly don’t recommend anybody buying from this place. You’ll be basically wasting your money buying expired food and getting sick from them!

We had ordered our pizza at 11:03. Two pizzas. A personal pan pizza and an order of bread sticks. The lady said it would be about 25-30 minutes for delivery. We waited over an HOUR for our food. When we called up there to find out what was taking so long the lady said she couldn’t do anything but call the delivery lady. Never did we hear back and it was still 10 minutes after the call that the food even showed up! On top of that the food was disgusting and not even done all the way. So all together we waited an HOUR and 10 minutes! I will never do delivery with Pizza Hut on Ruth Street in Sulphur again. Multiple times our food hasn’t been done.

I've tried using my T-Mobile Tuesday coupon and it shows me the price $7.99 after using a coupon but when I tried to check out it shows me $23.39!! What a rip off. They show you the wrong offer to get your money. Shame on Pizza Hut! Not looking forward to getting pizza from them!

I ordered a pizza at 6, by 10 I still have not received my order. I didn't know that making and delivering a pizza was rocket science. Worst experience in a long time. I will never order from them again.

Tonight, around 7 pm, I ordered pizzas for my kids. Let’s keep in mind I was spending my LAST $30 until tomorrow because spending $27 on pizza is cheaper and more efficient than going to the grocery store (5 teenage boys, pizzas for $5 and points for breadsticks for my daughter who doesn’t eat pizza). Anyhow, they decided that they don’t deliver to my area. I was cleaning up my son (he’s disabled) when I received a call from an unfamiliar area code so I didn’t answer because scammers call from this area code and it was NOT a local area code.

Ordering was easy. Customer service was good. The food was NASTY. The Cinnabon minis were tough and looked like unrisen, uncooked frozen dough thrown in a microwave. The P-Zone's were syrupy sweet and the marinara was even sweeter-no thanks-straight to the trash can, all of them. Tasted like someone dumped a large amount of sugar in them. The pizza had no flavor and was dry and hard/crunchy, hardly any sauce at all. What a waste of $$$. Every item was nasty to 3 different people. Says a lot.

It's our first and last time ordering Calzones from Pizza Hut. They are soft and you can't hold them, there was a brownish yellow stuff dripping out of them so now our clothes are in the washing machine! They put the wrong dip in each box so we were eating the wrong Calzone and I'm left with a bad taste in my mouth. Two Calzones and 2 pop cost $32, so not only are we a greasy mess, it was a HUGE RIPOFF. Goodbye Pizza Hut. Stick your messy food and your high prices!

Ordered 2 large pepperoni and sausage thin crust. Got them on time but they were the worst pizzas we’ve ever had. Both were burned to a crisp and had virtually no sauce. Been loyal for many years but will have to look for another place. Jim **

I used the last of my money to get whatever I could for my kids as they begged for pizza. Found the dinner box that was a good deal and would feed them all. Turns out by the time I got it an hour later it was cold. It was hard, I couldn't take a bite hard. The breadsticks I asked for was cheesy bread, they gave me the regular sticks but was so greasy I moved the box and it was run off not to mention those being completely unedible and burnt. The cinnamon sticks they gave were hard and just grease. I could barely see or wipe off any cinnamon. With both sticks I couldn't make a finger imprint when I pushed down. It went nowhere. I am HIGHLY disappointed. Not only did I waste the only money I had but my kids couldn't eat. I am never going to Pizza Hut chain again. If this is what they serve I want nothing to do with it. I'll continue to go to Little Caesars or Domino's before I go to Pizza Hut again. I am so upset.

I have come to the Pizza Hut on South High St and Grove City. Both locations have horrible service. At the Grove City location I was completely ignored on an order pick up. Would not give eye contact or I will be with you shortly. I waited for over 20 minutes and they were not even busy. The location on South High never answer their phone to be able to place the order, and I have been sitting at the window for over 20 minutes, nobody has come to me or acknowledged me. This is the worst customer service and really needs to be evaluated. I am a manager and if my customer service was ever this bad someone would be dealt with or fired. Please check into both areas, this needs to be addressed as there are so many other places to eat, that this may be my last attempt with Pizza Hut.

We have ordered pizza to pick up or deliver from the location near Grindstone, PA. Where do I start? The personnel have horrible attitudes specifically one female that has the personality of a person on **. She is the one that took the order and had a nasty response when I told her it was wrong. Overall, they continuously get the orders done incorrectly. Not friendly. I now go to Uniontown to a few other pizza places to get what we all need.

Last Saturday we ordered 4 pizzas, 2 Large & 2 Medium, they delivered 4 Medium, (receipt shows what I actually ordered). When I called them around 8:00 PM they seemed very busy and said the manager would call me back shortly. They never called back till 10:52 PM (I was already in bed). I didn't answer. By the way when they delivered they gave me a coupon for a free pizza that said for in restaurant or online, so I let it go.

My pizza was barely warm when it arrived, and very dried out. They do not put the mushrooms under the sauce which also causes them to be dried out. The cheese is so scarce, that you can actually see right through to the dough. No pizza should look like that. My pizza also had a poke into it, as if a finger had pressed right into my pizza, right down through the sauce and dough and it was still delivered this way. Also, the delivery man put my 2 liter of pop down on the porch in front of my door instead of handing it to me. When I asked where my 2 liter was he pointed to it on the ground and said, "It's right there". This place needs to go out of business already and be a thing of the past. This was Cuyahoga Falls, Ohio location.

On 3/1/2019 I ordered food at Pizza Hut located on Stenton Avenue off of Washington Lane. I was told it would be a 45-1 hour wait, it was a 2 hour wait, and when I called the store NO ONE picked up. I drove there and the store was empty so the staff just did not answer. I then sent an email to corporate and was told that I would be contacted, I never was, so I sent another email with my contact information and still was sent no follow up email nor did I receive a call. This experience was handled unprofessionally by Pizza Hut and after spending $40.00 on food, it showed me to never again spend $5.00 in Pizza Hut and their unprofessional ways.

Can’t use a hard earned reward of a free large pizza for delivery because the minimum total must meet “$10”... Nice. So in order to use a reward that is “completely free!” Isn’t even free. $10 is a LOT of money to some people.

Placed online order at 1:55 wait time 82 to 90 minutes. I was ok with that. Store is 20 minutes from my house. Order came at 4:23. to temp was at 50. Wings was hard. Fuqua location in Houston. Wasn't worth the $20.48 I spent. I SHOULD HAVE SENT HIM PACKING. Lesson learned. Never again.

I tried using the site to order pizza early Saturday. The site was unresponsive (Bring me that). So I called the store to order, said my card was declined. Then I got an email saying it would be delivered in 35 minutes and they billed our card. No pizza came and no call. Spent all day with live chat on (Bring me that) and was told internal management would call by 4:00 no call, no refund. I will never use this site or Pizza Hut again.

Pizza Hut pan pizza dough tastes like bread dough, nothing like it was years ago. Their thin and crispy crust tastes like soda crackers, not made for pizza. The Classic pizza sauce does not even have the slightest taste of a tomato sauce like most pizzas have. Their pizza cheese does not taste like a good pizza cheese, mozzarella or provolone. Overall, Pizza Hut makes the worst pizza I have ever had! Anyone can Out Pizza the Hut! The only reason I gave them a one star review is because they were very prompt on delivery, I l had to throw out most of the pizza. I do not feel it was a quality pizza as they advertise!

I had an foreign object in my food. I complained about it. Then the replacement food was horrible. I complained again. Now I have had fraudulent card use from Pizza Hut. It is one of the Pizza Huts in Hampton VA. Then on top of that, the driver gave herself a tip. Someone named Pamela was helping me until I told her about the fraudulent card use. Watch your bank statements after you order.

I ordered the Ultimate Cheesy Crust Pizza (Hut Favorite seasoning) with breadsticks, Mug Root Beer and an extra marinara sauce. Pros: The pizza tasted fine. The driver was nice. It arrived promptly. Cons: They were out of Mug and substituted Dr. Pepper. There was no Hut Favorite seasoning on the crust. The extra marinara sauce was not included. The marinara sauce that did come with the order was cold and tasted... off. Side note: I was AGM of Romeo's Pizza, Little Caesars and a delivery driver for Minuteman Pizza. This order is definitely sub-par for industry standards. They can do better.

Ordered pizza online using their app. Experience started good. Pizza arrived on time and hot but that was the only good part. No sauce on pizza, undercooked, 1 large pizza went in the trash plus it was very expensive. My local pizzeria which was closed so I tried to give Pizza Hut a try. Never again.

We went for a early lunch with our grandkids, we arrived at 11:45 am and were the first people in the restaurant. While the cashier seated us our server brought menus and assisted with specials. All was good up until that point, then The restaurant quickly started filling up and the server looked overwhelmed. We ordered our food and drinks at 12, we received our drinks at 12:15. None of our appetizers came, at 12:30 I asked where they were and he just replied that they were coming, mind you we were the first ones there and ordered first yet people who came in after are now munching on salads and breadsticks.

The pizza dough was undercooked and very dry. Took the pizza back to the manager but she refused to give any credit for it. So we left the pizza at the counter. The manager could care less. Only in Miami!!!

It is our family ritual to order pizza on the weekends. We redeemed our Hut Reward points to receive a free pizza and I decided to purchase honey bar-b-que wings for dinner. We've always ordered pizza from our local neighborhood pizza hut and never had problems in the past until this evening. We placed our order at 6:18 and understood the delivery to be close to an hour as per the app tracking. After an hour, I made a call at 7:07 to get an estimated time of our order after noticing the app was not giving updated tracking info on our order.

I have been ordering from Pizza Hut for a while. This is the second back to back late delivery within maybe a month or so. I placed one this morning for 12:45 pm and it is now 1:20 and still no pizza. When I called to question why it was late I was told by a nice young woman, who was very apologetic, that they only had one delivery driver. If your manager knew this the order was placed, he should have told me and I could have ordered from another company. He did say (from the background) that he could only give me $10 off of my order. I don't blame the drivers because it is not fault. I would say the manager is to blame and highly recommend he taking another training class.

Ordered 7 pizzas. I couldn’t even taste the BBQ sauce on the BBQ chicken which maybe only had 1-2 tiny pieces of chicken on each slice, if that. The ham and Hawaiian didn’t even have a piece of pineapple on each piece and very little ham. The pepperonis and sausage pizzas had enough toppings I guess but lacking in taste.

After placing a take away order, we opted to taste a bit of it on the spot which was served to us. We had to ask for everything viz., Ketchup, Mustard Sauce, Paper Napkin etc. After consuming a bit, we requested to pack the balance buy they simply refused stating that they will garbage it but won't allow us to take home.

Service was good ordered, ordered on-line. Was there in less than 45 mins. Everything was nice & hot. However, pizza may not have been cooked enough, very doughy, and soggy with little to no sauce & way too much cheese to the point of gagging on it. Sauce is too sweet for my taste as are the boneless 'Hot' wings, no taste, dry & bland. Will never eat this terrible pizza again.

I love the pizza; however, I have had several bad experiences ordering pizza at multiple locations and actually never receiving the pizza. Today I ordered pizza for my team, who were in a licensing class. The order was confirmed at 12:14. It is 2:47 and they still have yet to receive lunch. I can't get the store to answer. Customer service can't contact the store. This is such poor service!

It was very quick and simple to order and the people there were nice and friendly. The food was good even for my mom. The pizza I got was nice and fresh and tasted heavenly after a long day of work. I would get pizza from there again.

The service is great and the food is always fresh. The prices are very good. There is a lot of options for food on the buffet. Inside is very clean and nice in inside. Also the staff are great at this place. Would recommend this place.

Every time I order take out from this place I have a hard time. And tonight I ordered one as a gift for someone in another local town and I was transferred OUT OF STATE!! And then they wouldn't accept the order because the order was over $30 and I had to be there with a ID to prove who it was. Seriously, my last time dealing with them. There are too many other good pizza chains where I don't have to put up with this BS.

I’ve dealt with slow delivery from here for years, but today was the last straw. A pepperoni pizza was supposed to take 45 minutes to arrive. I live 5-10 minutes away from them. A $2 delivery charge. After an hour, I called and the manager wouldn’t get on the phone making an innocent waitress deal with the situation. The delivery man said the pizza would probably be cold, no receipt, and it was thin crust, hard and inedible. Never again!

Long ago Pizza Hut was terrible then they became good. They have gone back to being terrible. Pizza was supposed to be hand tossed - was thick like it was over proofed. It was more like sauce on a piece of sandwich bread. No chew to it at all. In my opinion it was undercooked also. Was supposed to have pineapple and it wasn't there. This is the second and last time I will get pizza like this from them. I will not be ordering ever again. I thought the first time was a fluke. Normally it was great in the past. Last time I threw the pizza away. This time no one in the family ate more than half a piece... I hate to throw it away. Such a waste of money.

This was the second and last time we will ever order from Pizza Hut. The pan crust was dry and more like hand tossed. Our pizza had no sauce at all. We ordered breadsticks, dry almost like they had been sitting for days and they came with no sauce. Very unsatisfactory!!!

I made an order from Pizza Hut for $31. When I checked my credit card few days later, I found that they charged my credit card $46. I called the location from which the order came and was told to call back within few day because the manager is not available. I called Pizza Hut customer service and spend long time to get someone to explain the issue, the person who responded gave me a case number and told me I will be refunded within 3 days to my credit card. One month is gone and I still did not receive this refund. I use to buy from them but did not checked every time if they charged the exact amount or overcharged. I'm not sure if they do this often to other people. I will not buy from Pizza Hut anymore.

This was by far the worst experience EVER at a Pizza Hut. Came in at 8:50! NOBODY in the whole place yet - 45 min here we still sit with NO pizza. 1 family comes in after us and gets drinks order taken AND their food before they even take our order. Kids just got done a basketball game and we’re starving! 1 waiters for that table and we had a girl who worked in the kitchen! Had to repeat our order 3 times. Other table has their check and we still don’t have our food!!! TERRIBLE - never will come here again. IT IS LOCATED ON RT 10 & 23 in Morgantown.

I had placed an order online for carryout for a future time around 8:15p. I arrived about 8p to check up on my order. A heavy set ** associate stated that the pizza hasn't been placed in the oven yet. I proceeded to tell her that's fine, I will run to Walgreens across the street and will come back. She rudely insisted that I pay first (when my order hasn't even been placed in the oven). I am a regular customer mostly ordering online for delivery. I told her that I will pay be at pick-up, and she kept stating that I should pay now, meaning if I don't my order is not going to be made. Then I asked her is this a new policy and she stated this has always been their policy. Keep in mind that I have been ordering from this Pizza Hut for years.

This is the first time I have ever got a great experience from this store. It was delivered on time and the driver was friendly and brought plenty of condiments. This is how customer service is supposed to be and he should be teaching other employees how it's supposed to be done. Well done Pizza Hut in West Memphis. The product has always been great. Now they have the customer service. Couldn't have asked for anything better.

I placed a very large order for delivery online. The total amount came to almost $60. I requested that they bring change for $100 in the comments for the driver. When I clicked submit order I noticed a disclaimer that said they carry less than $20 and will not give change for anything higher. Since I am a regular customer, I called the store right away to give them payment in form of debit over the phone. They took the info and charged my card.

I guess Sean is the new Assistant Manager at the Pizza Hut over on Manatee Ave (I think it's Store 4606). My family and I had been out all day and just needed to get something to eat quickly. Called it in and he was very courteous and our pizzas were hot and fresh!!!

I recently purchase pizza at the East Main store in Lancaster Ohio. I was surprised to have the waiter serve me with his pants pulled down to where 6-7 inches of his underwear was showing. There was also very little topping on the pizza. I say this as I went to the Memorial Drive Pizza Hut where there was an adequate amount of toppings to make a quality pizza. In the future, I will be purchasing elsewhere than East Main.

Yuba City CA. Store delivered two overcooked pizzas and when we called we were given nothing but pushback from the manager, no apologies, no replacement, no return for a refund. Had to call corporate to try to get my money back. Still waiting on that. Choose another pizza place. You will be better off.

I used to love Pizza Hut. It was my go-to for ordering pizza. Today, after a difficult day and wanting some easy comfort food, I decided to order. I have not ordered from this branch since moving into my new house. I ordered online. When I placed my order, I marked that I would pay by check. It said it would arrive in 20-30 minutes. After about 45 minutes, I called and was told I could get a $4 discount. Then at about an hour, the pizza arrived. It was warm, not hot. Then I was told that branch did not accept checks. I didn't have any cash. I called the branch and asked for a comp since it was late, luke-warm, and there was no indication that checks were not allowed. The lady I spoke with said to give the pizza back to the delivery guy and it would be voided. I am very disappointed with my first experience ordering from this branch. I will not order a Pizza Hut pizza again, nor will I recommend them to anyone.

Perfect stuffed crust meat lovers pizza - it's the best pizza for delivery you can get. Exceptional customer service kind, polite, and professional. Fast delivery, kind and polite as well. I highly recommend Pizza Hut to anyone anywhere anytime - Thanks!

I called about an hour ago and the lady on the phone was very rude. After I gave her my address she was very rude and said “ha honey nobody is going to deliver all way out to you.” So I called Hungry Howie's and gave them my address, they said yes they will deliver to me. Mind you, Pizza Hut is only 8 miles from my house, and Hungry Howies is almost 14 miles from my house! VERY DISAPPOINTING.

Pizza Hut, please bring back the Peruvian cherry peppers as a topping option. They taste great and are a rare find, much better than the average pickled sliced jalapeno! Thanks, love the pizza, a true classic meal dating back to delicious ancient times!

We ordered pizza, wings, fries & cinnabons, online, and was told the order would take 2 hours!? Order actually arrived within an hour. After sitting down to eat, we found both pizzas were somewhat raw and extremely greasy, the wings were sloppy and overcooked, the fries were soggy and the Cinnabons were extremely tiny, definitely NOT what we were expecting! Tried to call and complain, but no one would answer their phone! In order to eat our pizzas, we had to put them in the oven to cook longer! We will definitely NOT be getting ANYTHING from them again!

I ordered a cheese pizza for my two boys and somehow I got a pizza with black olives and buffalo sauce on it and when I call Pizza Hut back they said that it was a mistake on my part and they could do anything about it. And when I stated that I would never order a pizza with black olives or buffalo sauce the woman replied that people like what they like with no regard to the fact my two boys don't have anything to eat because of their mistake.

I have been ordering pizza for many years here in Tucson AZ at my local pizza hut. I always order extra sauce because they tend to skimp on the sauce. Every time lately when I order my pizza it always is either so so or horrible! This last one I ordered had no sauce at all and the crust was very doughy. Frozen pizzas are better than the pizzas I order from Pizza Hut. They are very inconsistent. I will not be ordering from Pizza Hut again. Now I can understand how they get such bad reviews. If they don't improve I am sure they will not be in business for the long. There is too much competition out there. I am not one to review but this was the worst pizza from Pizza Hut.

Assistant manager ** is a outstanding employee. She is very nice. She is quick with the customer orders and makes sure the rest of the staff is on the same page to make all the customers happy and satisfied carry out are deliveries. Located at the Pizza Hut in 1866 Government Street, Mobile, Alabama.

2805 Ridge Pike, Norristown PA Location - Unbelievably the worst experience I have EVER had! Provided wrong pizza and raw breadsticks. When the order was picked up by my wife and kids, they had to wait another 20 minutes beyond the stated time for pick-up. I went to the store because they do not answer the phone. Order was placed online. For over 15 minutes no answer... When I arrived phones were ringing and no one was answering them. I hung up and then phones continued to ring. The staff was walking around in a daze and seemed under the influence of something. One staff member who I later learned was the manager was on his cell phone while making food. I asked to speak to the manager. 10 minutes later no one! I asked again.

Be aware of this Pizza Hut store located at 4432 Curry Ford Orlando Florida. They will charge you whatever amount they want as tips without your permission. Just happened to me this past Saturday. I will not recommend it.

I am pizza lover. Trying all brands in my city - Phoenix AZ. Have to admit that Pizza Hut is THE WORST! Besides the taste, the help people are rude, which is rare in Scottsdale and Phoenix areas. Never again. I read other reviews from other states, maybe they are real people, not fakes, but I would not recommend to use Pizza Hut. There are many much better brands.

Ordered meatball & mushroom pizza (hand tossed crust). Got home & it was thin crust, burnt mess. Tasted like old cardboard. When they see they burnt it - why would they have the nerve to take my money?

After reading the negative reviews on this site, I just want to chip in and share a story on how my Pizza Hut experience went. So I was ordering a pizza course for myself, it was around nighttime and there were many customers around me. I made my order and the waitress was very kind to me and double checked each item. My orders came in fast, the food was good and I was satisfied with their customer service. I'm aware that the staff may have changed but I would still recommend dining in at Pizza Hut.

I order 2 large pizzas specifically with extra heavy sauce, and did not receive, so I decided to contact the store where the manager (Billie **) offered me $5 cash back. So I decided to go down to Keaau Pizza Hut, where I spoke with Kirk and the problem was not resolved. I didn’t receive a cash refund or pizzas with extra heavy sauce. And when I went down Kirk ** asked “Why are you complaining, when there is no charge for extra sauce”? Very bad service, and very dry terrible tasting pizza.

I had been utilizing my local Pizza Hut for a while since the scandal with Papa John's, and had been pleased with the pizzas I had ordered. But this last time, I was very disappointed with the quality of my large, stuffed crust, hand tossed pizza. It was not up to the quality of pizzas in the past. It almost tasted like it wasn't fresh. And the toppings were skimpy. I hope this was just an isolated occurrence.

Pizza Hut started charging a service fee in California! Why should I have to pay for service when I'm picking up my own pizza and I'm not even eating inside their facility? So I have to pay extra for them to make my pizza? That's ridiculous! By the time I ordered my pizza... They added tax and then the service fee the pizza cost nearly $10 more and if I wanted delivery it would have been service fee, tax, delivery charge then a tip for the delivery guy. That adds $15-$20 on to the order! I've decided to stop eating Pizza Hut altogether because there are other pizza places that don't do this... Bye Pizza Hut!!!

On 9-8-18 at 12 we went to Pizza Hut, Waterville, Maine for lunch. There was 3 other families in there when we arrived, one family arrived shortly after us and another after that. We ordered salad, breadsticks and personal pizzas. Nothing major, however the salad bar was empty, bottom can be seen of most containers, the breadsticks had more parmesan cheese than the cheese itself, one pan pizza was supposed to be crispy however the other was. Upon getting the breadsticks the waitress brought our bill asking us if we wanted a box, when we had not even gotten our pizza as of yet.

Ordered Pizza on a Sunday @ 10:15 PM. Waited, and Waited, and Waited. Now it is Midnight 12 AM, Store CLOSED, NO ANSWER, NO PIZZA, CARD CHARGED! WTH? ARE YOU PEOPLE **? Or what? I want my money back ASAP and FREE Pizza for a year! We are Hungry, and P>O>! Corporate office should shut place down! Either that, or start by firing entire staff! Most ridiculous scenario ever!

Pizza was so dry today I returned it. Only sauce baked to exposed crust. No sauce under toppings. Was not always this way. Been ordering from their store 2 blocks away for 18 years. In the past couple of years it seem that they are trying to save money using less and less sauce to require us to pay for extra sauce. Guess I'll look for different place.