Pizza Hut Reviews

I received a 50% off coupon for a regular priced menu item. As I proceed to place my order online a message box states up to 10 toppings can be added and it helps the pizzas cook evenly. After clicking the OK box it won’t let me checkout. I call the store, everyone including the manager has a disclaimer of why they can’t help me. I get if there’s nothing you can do from within the store but why must I prompt you to provide me with a customer service number! Then, customer service isn’t open until 1PM central time and I’m on Eastern. Great! Thanks a lot Pizza Hut, I’ve always loved this franchise until now.

I ordered a pizza on 8/16 at 7:52pm and to no avail never received this order after 3hrs. But they charged my card for 19.44..I was told after calling corporate I would be reimbursed and that a regional general mgr would be contacting me..It's 8/18/19 still waiting. Feeling disgusted with the runaround and dissatisfied customer with poor service from Pizza Hut. No one has called me on this matter. Or issue my credit back!

I ordered a cheesy bites pizza online. Went to the drive thru window and picked it up. When I got home I saw that instead of the cheesy bites, they gave me a stuffed crust. when ordered online the stuffed crust pizza is actually five dollars cheaper than the one I had actually ordered. So, I went back to Pizza Hut and told them I would go ahead and keep the stuffed crust but wanted the balance of five dollars back to reflect the online price. They told me since I was ordering the pizza in store, it actually cost more than what I had paid for the cheesy bites pizza. I tried to explain to the manager the pizza I ordered was ordered online and I did not order it in store and that they made the mistake, not me. I was then told, they are a franchise, not a corporate store so they really don't have to give me anything. I then told them, franchise or corporate, they were going to give me what I ordered then.

I like Pizza Hut but it seems that every delivery is very late. I think I'll just start ordering from somewhere else. It's sad how you can keep up with your order until time for delivery. The order been out for delivery for over a hour.

We ordered 2 large pizzas. When we got them they barely had any sauce or cheese and the sauce tasted rotten. The store at 43rd ave and Glendale ave over the last few years it has gone to pot. We moved up here in 1978. Back then the pizzas were excellent. Over the years they have gotten so skimpy on toppings it's pitiful. If you like good pizza I would not recommend it. Bill **

We made order for pizza lg. Thin crust, meat lovers, no sauce, with extra cheese, with jalapeños.. First pizza was without jalapeños. Second was with. I’m furious. It looked like they was saying, "here’s your damn jalapeños. ** Off." I call to tell them was on hold 20 minutes then it goes quiet then hung up. I called the 1-800 number. I will get a free pizza and I’ll get the big boss on this. Can’t wait to tell them about how I feel. I’m beside myself after this I don’t know if we will go back.

Pizza Hut Saint Augustine Florida. I call in my order. When I arrived to pick it up it wasn't ready yet so I paid for my order. I waited over 45 mins for my food. I had to go to the counter to even ask was my food ready. So the lady at the counter ask me for my receipts so I gave it to her. Then after I just giving it to her she ask me for it a again until she realize she had it in her hand. When I got home my pizza was cold and my boneless wings had hair in it. Disgusting. I was too mad to even come back. Guys in the back handling food without gloves on. Ugh! Just nasty. Do better Pizza Hut.

I ordered a large 2 topping pizza for carry out and because they were out of the regular crust they were going to upcharge me $2.00 more for a pan crust. If they were out of their regular crust then a good business practice would've been to give the customer the alternate crust at the same price. So, I canceled the deal and they lost a customer.

My name is Nancy. I wanted to compliment your outlet in Perungudi to hire a good staff. Her name is Nitya. I am quite conscious in reducing food outside for my child due to health concern however Nitya gave me a personalised service by helping me to choose without compromising on my child health. So it’s a combination of satisfying your crave and keeping health into mind. All credit goes to Nitya. I will visit the Pizza Hut Perungudi as long as Nitya is there and of course for the quality that you guys maintain. Kindly give her my best wishes and for her manager. If you recognise her skills she will take you and this Center to the next level. Please help her to exhibit her skill and also to keep her customers happy. Good job. Keep going????

Pizza Hut in Aurora IL is garbage. Placed order online for carry out. Picked up pizza to get home home and find a burned dried out pizza. Called the restaurant and spoke to the manager who suggested I come back and he would replace it. I’m sorry, but I believe if you do it right the first time, you don’t have to have customers coming back wasting time, gas and effort for you to get it right a second time!!!! What a lousy busy practice model. I should have read the “writing on the wall” when I got there and the parking lot was empty!!!

The order that I placed online was wrong. I had trouble with the website in the first place. I ordered a pepperoni lovers with two other toppings and did get the pepperoni on it. It was on my order confirmation email but wasn't made right.

Without a doubt the worst pizza I ever had. The crust was the texture of a cracker and tough, I think it was left from the day before, the pepperoni and mushrooms were paper thin and I am not sure if the white stuff was cheese or not, I called and complained and was told that's how they are. That will be the last Pizza Hut pizza I ever order.

At night some friends and I got hungry, so naturally, we order pizza for delivery. So, after ordering our food with a bit of trouble (there were delivery minimums that had to be met, and supposedly were in the subtotal, but it didn't account for coupons) we learn that it would take 70-80 minutes to deliver our food when it said 20-30 minutes before we had ordered. It wasn't terribly late either, only 8:30 and for a larger chain like Pizza Hut, shouldn't orders like this be fairly common? And why even bother with delivery when it would be faster for me to walk to the restaurant, wait around for 10 minutes, and walk back food in hand. So overall, a terrible experience and would recommend going elsewhere.

The pizza hut in Cedar Hill has the worst customer service. Placed online order, called the store and the customer service is horrible and the manager is horrible. This is why I order once every 6 months only because my kids wanted it. This location has always had bad service.

I had ordered pizza with blue cheese dip. I ate it dipping my pizza on my blue cheese. Next day comes and I am shaking, I am cold, sweating cold, and throwing up. I come home and Check the blue cheese dip due date and it had expired 6 Days ago. It expired on May 21st 2019 and today is May 28th 2019, I honestly don’t recommend anybody buying from this place. You’ll be basically wasting your money buying expired food and getting sick from them!

We had ordered our pizza at 11:03. Two pizzas. A personal pan pizza and an order of bread sticks. The lady said it would be about 25-30 minutes for delivery. We waited over an HOUR for our food. When we called up there to find out what was taking so long the lady said she couldn’t do anything but call the delivery lady. Never did we hear back and it was still 10 minutes after the call that the food even showed up! On top of that the food was disgusting and not even done all the way. So all together we waited an HOUR and 10 minutes! I will never do delivery with Pizza Hut on Ruth Street in Sulphur again. Multiple times our food hasn’t been done.

I've tried using my T-Mobile Tuesday coupon and it shows me the price $7.99 after using a coupon but when I tried to check out it shows me $23.39!! What a rip off. They show you the wrong offer to get your money. Shame on Pizza Hut! Not looking forward to getting pizza from them!

I ordered a pizza at 6, by 10 I still have not received my order. I didn't know that making and delivering a pizza was rocket science. Worst experience in a long time. I will never order from them again.

Tonight, around 7 pm, I ordered pizzas for my kids. Let’s keep in mind I was spending my LAST $30 until tomorrow because spending $27 on pizza is cheaper and more efficient than going to the grocery store (5 teenage boys, pizzas for $5 and points for breadsticks for my daughter who doesn’t eat pizza). Anyhow, they decided that they don’t deliver to my area. I was cleaning up my son (he’s disabled) when I received a call from an unfamiliar area code so I didn’t answer because scammers call from this area code and it was NOT a local area code.

Ordering was easy. Customer service was good. The food was NASTY. The Cinnabon minis were tough and looked like unrisen, uncooked frozen dough thrown in a microwave. The P-Zone's were syrupy sweet and the marinara was even sweeter-no thanks-straight to the trash can, all of them. Tasted like someone dumped a large amount of sugar in them. The pizza had no flavor and was dry and hard/crunchy, hardly any sauce at all. What a waste of $$$. Every item was nasty to 3 different people. Says a lot.

It's our first and last time ordering Calzones from Pizza Hut. They are soft and you can't hold them, there was a brownish yellow stuff dripping out of them so now our clothes are in the washing machine! They put the wrong dip in each box so we were eating the wrong Calzone and I'm left with a bad taste in my mouth. Two Calzones and 2 pop cost $32, so not only are we a greasy mess, it was a HUGE RIPOFF. Goodbye Pizza Hut. Stick your messy food and your high prices!

Ordered 2 large pepperoni and sausage thin crust. Got them on time but they were the worst pizzas we’ve ever had. Both were burned to a crisp and had virtually no sauce. Been loyal for many years but will have to look for another place. Jim **

I used the last of my money to get whatever I could for my kids as they begged for pizza. Found the dinner box that was a good deal and would feed them all. Turns out by the time I got it an hour later it was cold. It was hard, I couldn't take a bite hard. The breadsticks I asked for was cheesy bread, they gave me the regular sticks but was so greasy I moved the box and it was run off not to mention those being completely unedible and burnt. The cinnamon sticks they gave were hard and just grease. I could barely see or wipe off any cinnamon. With both sticks I couldn't make a finger imprint when I pushed down. It went nowhere. I am HIGHLY disappointed. Not only did I waste the only money I had but my kids couldn't eat. I am never going to Pizza Hut chain again. If this is what they serve I want nothing to do with it. I'll continue to go to Little Caesars or Domino's before I go to Pizza Hut again. I am so upset.

I have come to the Pizza Hut on South High St and Grove City. Both locations have horrible service. At the Grove City location I was completely ignored on an order pick up. Would not give eye contact or I will be with you shortly. I waited for over 20 minutes and they were not even busy. The location on South High never answer their phone to be able to place the order, and I have been sitting at the window for over 20 minutes, nobody has come to me or acknowledged me. This is the worst customer service and really needs to be evaluated. I am a manager and if my customer service was ever this bad someone would be dealt with or fired. Please check into both areas, this needs to be addressed as there are so many other places to eat, that this may be my last attempt with Pizza Hut.

We have ordered pizza to pick up or deliver from the location near Grindstone, PA. Where do I start? The personnel have horrible attitudes specifically one female that has the personality of a person on **. She is the one that took the order and had a nasty response when I told her it was wrong. Overall, they continuously get the orders done incorrectly. Not friendly. I now go to Uniontown to a few other pizza places to get what we all need.

Last Saturday we ordered 4 pizzas, 2 Large & 2 Medium, they delivered 4 Medium, (receipt shows what I actually ordered). When I called them around 8:00 PM they seemed very busy and said the manager would call me back shortly. They never called back till 10:52 PM (I was already in bed). I didn't answer. By the way when they delivered they gave me a coupon for a free pizza that said for in restaurant or online, so I let it go.

My pizza was barely warm when it arrived, and very dried out. They do not put the mushrooms under the sauce which also causes them to be dried out. The cheese is so scarce, that you can actually see right through to the dough. No pizza should look like that. My pizza also had a poke into it, as if a finger had pressed right into my pizza, right down through the sauce and dough and it was still delivered this way. Also, the delivery man put my 2 liter of pop down on the porch in front of my door instead of handing it to me. When I asked where my 2 liter was he pointed to it on the ground and said, "It's right there". This place needs to go out of business already and be a thing of the past. This was Cuyahoga Falls, Ohio location.

On 3/1/2019 I ordered food at Pizza Hut located on Stenton Avenue off of Washington Lane. I was told it would be a 45-1 hour wait, it was a 2 hour wait, and when I called the store NO ONE picked up. I drove there and the store was empty so the staff just did not answer. I then sent an email to corporate and was told that I would be contacted, I never was, so I sent another email with my contact information and still was sent no follow up email nor did I receive a call. This experience was handled unprofessionally by Pizza Hut and after spending $40.00 on food, it showed me to never again spend $5.00 in Pizza Hut and their unprofessional ways.

Can’t use a hard earned reward of a free large pizza for delivery because the minimum total must meet “$10”... Nice. So in order to use a reward that is “completely free!” Isn’t even free. $10 is a LOT of money to some people.

Placed online order at 1:55 wait time 82 to 90 minutes. I was ok with that. Store is 20 minutes from my house. Order came at 4:23. to temp was at 50. Wings was hard. Fuqua location in Houston. Wasn't worth the $20.48 I spent. I SHOULD HAVE SENT HIM PACKING. Lesson learned. Never again.

I tried using the site to order pizza early Saturday. The site was unresponsive (Bring me that). So I called the store to order, said my card was declined. Then I got an email saying it would be delivered in 35 minutes and they billed our card. No pizza came and no call. Spent all day with live chat on (Bring me that) and was told internal management would call by 4:00 no call, no refund. I will never use this site or Pizza Hut again.

Pizza Hut pan pizza dough tastes like bread dough, nothing like it was years ago. Their thin and crispy crust tastes like soda crackers, not made for pizza. The Classic pizza sauce does not even have the slightest taste of a tomato sauce like most pizzas have. Their pizza cheese does not taste like a good pizza cheese, mozzarella or provolone. Overall, Pizza Hut makes the worst pizza I have ever had! Anyone can Out Pizza the Hut! The only reason I gave them a one star review is because they were very prompt on delivery, I l had to throw out most of the pizza. I do not feel it was a quality pizza as they advertise!

I had an foreign object in my food. I complained about it. Then the replacement food was horrible. I complained again. Now I have had fraudulent card use from Pizza Hut. It is one of the Pizza Huts in Hampton VA. Then on top of that, the driver gave herself a tip. Someone named Pamela was helping me until I told her about the fraudulent card use. Watch your bank statements after you order.

I ordered the Ultimate Cheesy Crust Pizza (Hut Favorite seasoning) with breadsticks, Mug Root Beer and an extra marinara sauce. Pros: The pizza tasted fine. The driver was nice. It arrived promptly. Cons: They were out of Mug and substituted Dr. Pepper. There was no Hut Favorite seasoning on the crust. The extra marinara sauce was not included. The marinara sauce that did come with the order was cold and tasted... off. Side note: I was AGM of Romeo's Pizza, Little Caesars and a delivery driver for Minuteman Pizza. This order is definitely sub-par for industry standards. They can do better.

Ordered pizza online using their app. Experience started good. Pizza arrived on time and hot but that was the only good part. No sauce on pizza, undercooked, 1 large pizza went in the trash plus it was very expensive. My local pizzeria which was closed so I tried to give Pizza Hut a try. Never again.

We went for a early lunch with our grandkids, we arrived at 11:45 am and were the first people in the restaurant. While the cashier seated us our server brought menus and assisted with specials. All was good up until that point, then The restaurant quickly started filling up and the server looked overwhelmed. We ordered our food and drinks at 12, we received our drinks at 12:15. None of our appetizers came, at 12:30 I asked where they were and he just replied that they were coming, mind you we were the first ones there and ordered first yet people who came in after are now munching on salads and breadsticks.

The pizza dough was undercooked and very dry. Took the pizza back to the manager but she refused to give any credit for it. So we left the pizza at the counter. The manager could care less. Only in Miami!!!

It is our family ritual to order pizza on the weekends. We redeemed our Hut Reward points to receive a free pizza and I decided to purchase honey bar-b-que wings for dinner. We've always ordered pizza from our local neighborhood pizza hut and never had problems in the past until this evening. We placed our order at 6:18 and understood the delivery to be close to an hour as per the app tracking. After an hour, I made a call at 7:07 to get an estimated time of our order after noticing the app was not giving updated tracking info on our order.

I have been ordering from Pizza Hut for a while. This is the second back to back late delivery within maybe a month or so. I placed one this morning for 12:45 pm and it is now 1:20 and still no pizza. When I called to question why it was late I was told by a nice young woman, who was very apologetic, that they only had one delivery driver. If your manager knew this the order was placed, he should have told me and I could have ordered from another company. He did say (from the background) that he could only give me $10 off of my order. I don't blame the drivers because it is not fault. I would say the manager is to blame and highly recommend he taking another training class.

Ordered 7 pizzas. I couldn’t even taste the BBQ sauce on the BBQ chicken which maybe only had 1-2 tiny pieces of chicken on each slice, if that. The ham and Hawaiian didn’t even have a piece of pineapple on each piece and very little ham. The pepperonis and sausage pizzas had enough toppings I guess but lacking in taste.

After placing a take away order, we opted to taste a bit of it on the spot which was served to us. We had to ask for everything viz., Ketchup, Mustard Sauce, Paper Napkin etc. After consuming a bit, we requested to pack the balance buy they simply refused stating that they will garbage it but won't allow us to take home.

Service was good ordered, ordered on-line. Was there in less than 45 mins. Everything was nice & hot. However, pizza may not have been cooked enough, very doughy, and soggy with little to no sauce & way too much cheese to the point of gagging on it. Sauce is too sweet for my taste as are the boneless 'Hot' wings, no taste, dry & bland. Will never eat this terrible pizza again.

I love the pizza; however, I have had several bad experiences ordering pizza at multiple locations and actually never receiving the pizza. Today I ordered pizza for my team, who were in a licensing class. The order was confirmed at 12:14. It is 2:47 and they still have yet to receive lunch. I can't get the store to answer. Customer service can't contact the store. This is such poor service!

It was very quick and simple to order and the people there were nice and friendly. The food was good even for my mom. The pizza I got was nice and fresh and tasted heavenly after a long day of work. I would get pizza from there again.

The service is great and the food is always fresh. The prices are very good. There is a lot of options for food on the buffet. Inside is very clean and nice in inside. Also the staff are great at this place. Would recommend this place.

Every time I order take out from this place I have a hard time. And tonight I ordered one as a gift for someone in another local town and I was transferred OUT OF STATE!! And then they wouldn't accept the order because the order was over $30 and I had to be there with a ID to prove who it was. Seriously, my last time dealing with them. There are too many other good pizza chains where I don't have to put up with this BS.

I’ve dealt with slow delivery from here for years, but today was the last straw. A pepperoni pizza was supposed to take 45 minutes to arrive. I live 5-10 minutes away from them. A $2 delivery charge. After an hour, I called and the manager wouldn’t get on the phone making an innocent waitress deal with the situation. The delivery man said the pizza would probably be cold, no receipt, and it was thin crust, hard and inedible. Never again!

Long ago Pizza Hut was terrible then they became good. They have gone back to being terrible. Pizza was supposed to be hand tossed - was thick like it was over proofed. It was more like sauce on a piece of sandwich bread. No chew to it at all. In my opinion it was undercooked also. Was supposed to have pineapple and it wasn't there. This is the second and last time I will get pizza like this from them. I will not be ordering ever again. I thought the first time was a fluke. Normally it was great in the past. Last time I threw the pizza away. This time no one in the family ate more than half a piece... I hate to throw it away. Such a waste of money.

This was the second and last time we will ever order from Pizza Hut. The pan crust was dry and more like hand tossed. Our pizza had no sauce at all. We ordered breadsticks, dry almost like they had been sitting for days and they came with no sauce. Very unsatisfactory!!!

I made an order from Pizza Hut for $31. When I checked my credit card few days later, I found that they charged my credit card $46. I called the location from which the order came and was told to call back within few day because the manager is not available. I called Pizza Hut customer service and spend long time to get someone to explain the issue, the person who responded gave me a case number and told me I will be refunded within 3 days to my credit card. One month is gone and I still did not receive this refund. I use to buy from them but did not checked every time if they charged the exact amount or overcharged. I'm not sure if they do this often to other people. I will not buy from Pizza Hut anymore.

This was by far the worst experience EVER at a Pizza Hut. Came in at 8:50! NOBODY in the whole place yet - 45 min here we still sit with NO pizza. 1 family comes in after us and gets drinks order taken AND their food before they even take our order. Kids just got done a basketball game and we’re starving! 1 waiters for that table and we had a girl who worked in the kitchen! Had to repeat our order 3 times. Other table has their check and we still don’t have our food!!! TERRIBLE - never will come here again. IT IS LOCATED ON RT 10 & 23 in Morgantown.

I had placed an order online for carryout for a future time around 8:15p. I arrived about 8p to check up on my order. A heavy set ** associate stated that the pizza hasn't been placed in the oven yet. I proceeded to tell her that's fine, I will run to Walgreens across the street and will come back. She rudely insisted that I pay first (when my order hasn't even been placed in the oven). I am a regular customer mostly ordering online for delivery. I told her that I will pay be at pick-up, and she kept stating that I should pay now, meaning if I don't my order is not going to be made. Then I asked her is this a new policy and she stated this has always been their policy. Keep in mind that I have been ordering from this Pizza Hut for years.

This is the first time I have ever got a great experience from this store. It was delivered on time and the driver was friendly and brought plenty of condiments. This is how customer service is supposed to be and he should be teaching other employees how it's supposed to be done. Well done Pizza Hut in West Memphis. The product has always been great. Now they have the customer service. Couldn't have asked for anything better.

I placed a very large order for delivery online. The total amount came to almost $60. I requested that they bring change for $100 in the comments for the driver. When I clicked submit order I noticed a disclaimer that said they carry less than $20 and will not give change for anything higher. Since I am a regular customer, I called the store right away to give them payment in form of debit over the phone. They took the info and charged my card.

I guess Sean is the new Assistant Manager at the Pizza Hut over on Manatee Ave (I think it's Store 4606). My family and I had been out all day and just needed to get something to eat quickly. Called it in and he was very courteous and our pizzas were hot and fresh!!!

I recently purchase pizza at the East Main store in Lancaster Ohio. I was surprised to have the waiter serve me with his pants pulled down to where 6-7 inches of his underwear was showing. There was also very little topping on the pizza. I say this as I went to the Memorial Drive Pizza Hut where there was an adequate amount of toppings to make a quality pizza. In the future, I will be purchasing elsewhere than East Main.

Yuba City CA. Store delivered two overcooked pizzas and when we called we were given nothing but pushback from the manager, no apologies, no replacement, no return for a refund. Had to call corporate to try to get my money back. Still waiting on that. Choose another pizza place. You will be better off.

I used to love Pizza Hut. It was my go-to for ordering pizza. Today, after a difficult day and wanting some easy comfort food, I decided to order. I have not ordered from this branch since moving into my new house. I ordered online. When I placed my order, I marked that I would pay by check. It said it would arrive in 20-30 minutes. After about 45 minutes, I called and was told I could get a $4 discount. Then at about an hour, the pizza arrived. It was warm, not hot. Then I was told that branch did not accept checks. I didn't have any cash. I called the branch and asked for a comp since it was late, luke-warm, and there was no indication that checks were not allowed. The lady I spoke with said to give the pizza back to the delivery guy and it would be voided. I am very disappointed with my first experience ordering from this branch. I will not order a Pizza Hut pizza again, nor will I recommend them to anyone.

Perfect stuffed crust meat lovers pizza - it's the best pizza for delivery you can get. Exceptional customer service kind, polite, and professional. Fast delivery, kind and polite as well. I highly recommend Pizza Hut to anyone anywhere anytime - Thanks!

I called about an hour ago and the lady on the phone was very rude. After I gave her my address she was very rude and said “ha honey nobody is going to deliver all way out to you.” So I called Hungry Howie's and gave them my address, they said yes they will deliver to me. Mind you, Pizza Hut is only 8 miles from my house, and Hungry Howies is almost 14 miles from my house! VERY DISAPPOINTING.

Pizza Hut, please bring back the Peruvian cherry peppers as a topping option. They taste great and are a rare find, much better than the average pickled sliced jalapeno! Thanks, love the pizza, a true classic meal dating back to delicious ancient times!

We ordered pizza, wings, fries & cinnabons, online, and was told the order would take 2 hours!? Order actually arrived within an hour. After sitting down to eat, we found both pizzas were somewhat raw and extremely greasy, the wings were sloppy and overcooked, the fries were soggy and the Cinnabons were extremely tiny, definitely NOT what we were expecting! Tried to call and complain, but no one would answer their phone! In order to eat our pizzas, we had to put them in the oven to cook longer! We will definitely NOT be getting ANYTHING from them again!

I ordered a cheese pizza for my two boys and somehow I got a pizza with black olives and buffalo sauce on it and when I call Pizza Hut back they said that it was a mistake on my part and they could do anything about it. And when I stated that I would never order a pizza with black olives or buffalo sauce the woman replied that people like what they like with no regard to the fact my two boys don't have anything to eat because of their mistake.

I have been ordering pizza for many years here in Tucson AZ at my local pizza hut. I always order extra sauce because they tend to skimp on the sauce. Every time lately when I order my pizza it always is either so so or horrible! This last one I ordered had no sauce at all and the crust was very doughy. Frozen pizzas are better than the pizzas I order from Pizza Hut. They are very inconsistent. I will not be ordering from Pizza Hut again. Now I can understand how they get such bad reviews. If they don't improve I am sure they will not be in business for the long. There is too much competition out there. I am not one to review but this was the worst pizza from Pizza Hut.

Assistant manager ** is a outstanding employee. She is very nice. She is quick with the customer orders and makes sure the rest of the staff is on the same page to make all the customers happy and satisfied carry out are deliveries. Located at the Pizza Hut in 1866 Government Street, Mobile, Alabama.

2805 Ridge Pike, Norristown PA Location - Unbelievably the worst experience I have EVER had! Provided wrong pizza and raw breadsticks. When the order was picked up by my wife and kids, they had to wait another 20 minutes beyond the stated time for pick-up. I went to the store because they do not answer the phone. Order was placed online. For over 15 minutes no answer... When I arrived phones were ringing and no one was answering them. I hung up and then phones continued to ring. The staff was walking around in a daze and seemed under the influence of something. One staff member who I later learned was the manager was on his cell phone while making food. I asked to speak to the manager. 10 minutes later no one! I asked again.

Be aware of this Pizza Hut store located at 4432 Curry Ford Orlando Florida. They will charge you whatever amount they want as tips without your permission. Just happened to me this past Saturday. I will not recommend it.

I am pizza lover. Trying all brands in my city - Phoenix AZ. Have to admit that Pizza Hut is THE WORST! Besides the taste, the help people are rude, which is rare in Scottsdale and Phoenix areas. Never again. I read other reviews from other states, maybe they are real people, not fakes, but I would not recommend to use Pizza Hut. There are many much better brands.

Ordered meatball & mushroom pizza (hand tossed crust). Got home & it was thin crust, burnt mess. Tasted like old cardboard. When they see they burnt it - why would they have the nerve to take my money?

After reading the negative reviews on this site, I just want to chip in and share a story on how my Pizza Hut experience went. So I was ordering a pizza course for myself, it was around nighttime and there were many customers around me. I made my order and the waitress was very kind to me and double checked each item. My orders came in fast, the food was good and I was satisfied with their customer service. I'm aware that the staff may have changed but I would still recommend dining in at Pizza Hut.

I order 2 large pizzas specifically with extra heavy sauce, and did not receive, so I decided to contact the store where the manager (Billie **) offered me $5 cash back. So I decided to go down to Keaau Pizza Hut, where I spoke with Kirk and the problem was not resolved. I didn’t receive a cash refund or pizzas with extra heavy sauce. And when I went down Kirk ** asked “Why are you complaining, when there is no charge for extra sauce”? Very bad service, and very dry terrible tasting pizza.

I had been utilizing my local Pizza Hut for a while since the scandal with Papa John's, and had been pleased with the pizzas I had ordered. But this last time, I was very disappointed with the quality of my large, stuffed crust, hand tossed pizza. It was not up to the quality of pizzas in the past. It almost tasted like it wasn't fresh. And the toppings were skimpy. I hope this was just an isolated occurrence.

Pizza Hut started charging a service fee in California! Why should I have to pay for service when I'm picking up my own pizza and I'm not even eating inside their facility? So I have to pay extra for them to make my pizza? That's ridiculous! By the time I ordered my pizza... They added tax and then the service fee the pizza cost nearly $10 more and if I wanted delivery it would have been service fee, tax, delivery charge then a tip for the delivery guy. That adds $15-$20 on to the order! I've decided to stop eating Pizza Hut altogether because there are other pizza places that don't do this... Bye Pizza Hut!!!

On 9-8-18 at 12 we went to Pizza Hut, Waterville, Maine for lunch. There was 3 other families in there when we arrived, one family arrived shortly after us and another after that. We ordered salad, breadsticks and personal pizzas. Nothing major, however the salad bar was empty, bottom can be seen of most containers, the breadsticks had more parmesan cheese than the cheese itself, one pan pizza was supposed to be crispy however the other was. Upon getting the breadsticks the waitress brought our bill asking us if we wanted a box, when we had not even gotten our pizza as of yet.

Ordered Pizza on a Sunday @ 10:15 PM. Waited, and Waited, and Waited. Now it is Midnight 12 AM, Store CLOSED, NO ANSWER, NO PIZZA, CARD CHARGED! WTH? ARE YOU PEOPLE **? Or what? I want my money back ASAP and FREE Pizza for a year! We are Hungry, and P>O>! Corporate office should shut place down! Either that, or start by firing entire staff! Most ridiculous scenario ever!

Pizza was so dry today I returned it. Only sauce baked to exposed crust. No sauce under toppings. Was not always this way. Been ordering from their store 2 blocks away for 18 years. In the past couple of years it seem that they are trying to save money using less and less sauce to require us to pay for extra sauce. Guess I'll look for different place.

I ordered a large thin crust pizza, half with cheese, pepperoni, mushrooms and jalapenos. The other half without cheese with mushrooms and jalapenos only. I ordered it on the phone. He repeated it three times to me. And I also ordered the Pizza Hut crust flavoring. We got the pizza. It was like cardboard, the whole thing has pepperoni on it and no cheese and no crust flavoring. Me being vegan I couldn't eat anything so I had to go to Mod Pizza, which we should have went to in the first place! My poor husband who is a meat eater and eats Dairy had no cheese on his freaking pizza and we just threw it away. It was $20 wasted.

I just wanted to make known that these people make the best pizza I have ever tasted, and I have tasted all the competition, I have done business with them for years and have always been a big fan, it is nice to have a stable company that makes a great product I like and that comes thru for you every time, and I am also glad that they are now the official pizza company for the NFL, among other good news I heard about this company, guess who I will be ordering a pizza from at the time of the Superbowl before kickoff? If you said "PIZZA HUT"... You guessed it!

Manager on duty would not honor online order coupon, and shook his head and made sarcastic, rude comments during conversation. Very unprofessional, will never go back to that Pizza Hut in Rock Hill. And my family eats pizza at least once a week so losing a very loyal customer!

Quit trying to please everyone. "BACK IN THE DAY" Pizza Hut came on strong...going for the 'Pepsi" generation. Lately they act like they were bought out by Disney...only interested in 'Families'. Well guess what...you're closing store all over now aren't you??? What happened to "ANCHOVIES"??? What happened to 'hustling' the customer making them feel wanted and important instead of 'What do YOU want'? Remember when you could get a BEER with your meal?

They hired teenagers to get St. Clair Pizza Hut running. Started out good til they hired Barb. Then everything went downhill fast. They stopped giving teenagers hours so they would quit. Then treating hourly employees so horrible they were leaving in tears because of management mistakes that they are trying to blame on employees. Horrible. They also force employees to purchase drinks while they work not providing anything to drink for free. Disturbing that the one good manager up there thought it was wrong and purchased waters for his employees out if his own pocket. Meanwhile the manager Barb eats their food in front of employees and doesn't pay. This place disturbs me!!!!

I was a regular at my local Pizza Hut, at the time of my last order I had 12 orders placed within 30 days, that's 3 orders per week! I also had more than enough points for free pizza. Long story short (sort of lol) I ordered, found a hair under a slice of pizza as I lifted it up and immediately called to let them know of the issue. The lady that answered stated she needed to speak to the manager, I could hear him in the background yelling and cursing about my situation. Told the lady to tell me If I wanted another pizza sent I would need to return the pizza with the hair on it, but there was no way I would take another pizza from them, I don't think anyone else would either after hearing the manager's level of professionalism, or lack thereof.

Dining in at your store in Southgate, MI and was told I could not have the wifi password. It's 2018 and almost all restaurants have free wifi, I would think a big chain like Pizza Hut would too! Very disappointing!!

April 20 2018 I placed an order online for delivery. The delivery person made the delivery but it was incomplete; I didn't realize it until a few minutes later. I called the Pizza Hut on Hopkins Avenue, but the person on the phone put me on hold and never got back with me. I called again and the person on the phone said I had to be put on hold because they were busy with customers, although the reason the person answered my call was to possibly take a new order. I've tried calling again and again but I can't get through. A few days ago I had a very similar situation with the same Pizza Hut. I actually had to drive to the store to get my order corrected. I am LIVID, and I won't do business with these thugs anymore. They should be ashamed of themselves for how they conduct business, but I guess it's the American way. I'll continue to find opportunities to tell people about their self-serving, rip-off practices. I'll never do business with them again.

Pizza Hut took the container used to keep the marinara for the breadsticks warm. So now they have to serve cold sauce. There is only ever one waitress leaving customers to suffer. The buffet has been going downhill as well.

I order Pizza Hut this afternoon. As always 3 pizzas and wings on the side and 4 ranch for dipping. My order arrived an hour and half later which is pretty normal for Pizza Hut. My ranch dippings were missing. As always no ranch once again so I ask the delivery guy, if he has checked the receipt before leaving the store. He might of notice that there was a charge for 4 Ranch dippings and it wasn't there for you to deliver the complete order. He just mumbled and then said "I just grab the orders and deliver. I don't know". At that point I was fed up with so many ranch charges for years and never got my money back so, I call the store to complain about it and they put me on hold.

Attempted to order 2 medium 2 topping pizzas for $5.99 each to be delivered. Included in price per coupon. Cheese not included as topping when just ordering extra cheese so $1 more. Pan crust also not included so $1 extra per pizza. $3.50 delivery charge not given to delivery driver. Not any part per manager. Not sure what this fee covers. Before it was over, our two 5.99 pizzas cost us almost $20 plus a tip. Decided to order local instead. Pizza Hut a chain with poor customer and employee service.

I grew up on Pizza Hut pizza and am so sad how their quality has gone downhill in the last year or so. We ordered a stuffed-crust pizza with pepperoni and green peppers from the Claflin Street location tonight and the pepperoni and peppers were over cooked and stiff. Very little sauce and cheese. In fact some slices had no sauce or cheese. Never thought I would some day no longer patronize my local Pizza Hut. P.S. We did not receive a receipt.

Stopped in Pizza Hut on the way home from work. Ordered two lasagna dinners with garlic bread to go. Twenty min. later guy brings my order up and there is no garlic bread. Another ten min he comes back and says, "Here ya go" and there is two little slices of bread in a box. I say, "Fine". I gotta go. I get home, open the "Lasagna" and it's scroodles (the corkscrew shaped pasta) with sauce and cheese on top. So I called them back and they said, "That's the meaty marinara that you ordered." When I explained the difference between lasagna noodles and scroodles they said "meaty marinara is what we call it." That's fine and dandy. Just tell me that you have changed the name and ingredients on a common dish before I waste my time and money. I ate mine because I was starving. My wife threw hers in the garbage.

Pizza Hut Longview, Tx - When I ordered I expressed I wanted extra Parmesan, the driver arrived with no Parmesan but run back to truck and found 3, no complaints on driver! The Alfredo sauce was runny and there wasn’t even any lids on pasta to keep warm! Very little chicken as well! By far the worst I ever got!

My stepson tried to order pizza on Friday, March 10 at the Pizza Hut on Harrison Blvd. in So. Ogden. They said it would be an hour wait, and when he told the guy on the other end of the phone he had a coupon, the person on the phone said, "Oh that coupon is for online only". So my stepson went to Pizza Hut online and could not find the deal he had on his coupon. So he asked for my help.

Ordered a pizza at 7:09 p.m. It is 8:51 and we still do not have a pizza. I called... Person on the phone was rude and could care less. We usually order from Domino's or Papa John's -- I will NEVER order from Pizza Hut again! I hope these pizzas are amazing when we get them, unfortunately, probably not.

DO NOT ORDER PIZZA FROM PIZZA HUT. I ordered a Chicken Bacon Alfredo pizza and bit into a bone. It was sharp and hard!!! I called Pizza Hut immediately and they said they could exchange it for a new one. Uhhhh NO. I will never order from Pizza Hut ever again. Luckily it was me eating it and not one of my children!

I ordered for a medium sized pizza which was very hopeless. I never recommend Pizza Hut to anyone. Never buy here. Even Domino's is much better than this. Pizza was not at all cooked. Sauce was very poor in taste.

Ordered a medium pizza with double pepperoni, onion, sausage, salami and mushroom on half. When it was delivered, Most of the pizza had no cheese or sauce and very little meat! Called to speak with the manager 5 times before someone finally picked up the phone but the manager was on a break and he never called me back. The person who answered said they would issue a credit for my next delivery since they had no available drivers (as if I'm going to order again). They finally sent another pizza 65 minutes later and they wanted the original pizza back! The second pizza had more meat but the dough was undercooked... My husband called the next day but again the manager never called back. This Pizza Hut needs new management and staff that know how to make a pizza. They seem to have an I don't care attitude. I am done with Pizza Hut.

The pizza was 25 minutes late. The worst pizza I have ever tasted. We try not to order from this place because your lucky if 1 out 5 are even good and still hot when you get it, I think this is it for me. It's just too much risk. What a waste of money.

We go to the Pizza Hut in Holiday Center Plaza in Monroeville. You had a manager there named Lila and the staff she had there was amazing and always made your order correct. She chose to leave because of how she was treated. Worst mistake you let happen. We do not go often to the shop because it is not always clean nor are the employees. They yell at each other, sit and ignore the customers, give you the wrong order and will not make your order the way it is asked. We was given a discount and they are rude and will barely do it and when you ask they say, "Sorry order has been rung already" when you asked and mentioned it several times. We the customer are a inconvience to them. I am choosing not to order from them because of the service and the attitudes of the employees working there. They sit on their phones or computers. You let a great person go due to not wanting to give a pay increase and now you have a terrible team.

The Pizza Hut at 728 Gary St. in San Francisco is the worse store ever. I get pizza there about 10 times a year (I really do). Almost every time there is some kind of drama. I have order a pizza that is to arrived in 45 mins and it comes 2 hours later, I have order a pizza that is to come in 90 mins and after 3 hours I call and am told, that they don't have any drivers. I have tried to order the deals on TV but am told "this location does not have that deal". I have talked to the District Manager (who is a sweetheart). She has been very helpful.

My Family and I love Pizza Hut! But since they took off the $7.99 Pair-Deal Coupon we can no longer order from this company. The reason is that we do not eat any meat & dairy. So we were very appreciative that they offered any veggie toppings on the choice of crust. It's unfortunate and will have to order Domino's Pizza on our busy and hectic nights.

I waited for my small personal pizza, my drink, and hot wings patiently. When I got them I was so happy but then I opened the pizza box and it looked unpleasing. It looked sloppy and rushed by the way they cut the pizza and how it was out of place, not only that, the pizza was stone cold. After me waiting patiently 55 minutes to receive my food and beverage, I was just so disappointed and not happy with it at all. If I can describe my experience with two words it would be, UTTERLY SAD.

At around 8:15-830ish on 1/7/18 I ordered online from your Franklin Avenue store in Gretna LA. I ordered cheese knots, veggie pizza added pepperoni, extra cheese, pineapple and banana peppers all of which is an extra charge and the chocolate chip cookie. I waited over an hour for my order. Originally when I opened the 1st box and saw wings I thought I got the wrong order or someone else got my knots and I got their wings. I called the store spoke to a young man who said he was the manager. He said they ran out of knots so he gave me wings (I don't like wings. I didn't order wings.). I now notice my pizza is wrong and I tell the manager who says he made the pizza meaning basically it can't be Wrong. Looks up my order and then realizes I did not get all the extras I paid for, tells me it will be remade and delivered along with cheese sticks since supposedly the store has no cheese knots and apologizes.

Dunnellon Fl Store - I ordered 2 pizzas. One with chicken, spinach and mushrooms. One with pepperoni. It was the 2 medium 2 topping pizzas for $7.99. I was paying extra for the mushrooms on the chicken pizza... They call to tell me they are out of chicken. That was ok. I substituted beef. I finally get the pizzas and the spinach crust is not only still raw and doughy, but they literally left off the sauce. NO SAUCE at all. Just slimy dough, cheese and the rest... It was nasty. Then to my horror, the other pizza... Which my grandchildren were eating because they were hungry (I didn't get to that one in time. But I snagged a piece to send back.) had almost NO CHEESE. There was little sauce and barely any cheese.

I placed my order before 12:00 pm to be picked up @2:30. My order was not ready when I arrived at 2:30. The manager was not accommodating at all. Instead she made excuses, when my order was finally ready she sent another employee out. He made excuses as well. I never got an apology. I will not patronize the Pizza Hut at 309 Jonesboro rd again.

I decided to order pizza from Pizza Hut on two different occasions. The first time I ordered I called the store 5 times without an answer which I thought was strange. On the 6th attempt my call was answered only to be hung up on! The person who answered said her name was Jen so when I called back a girl Amy answered after the phone rang for twenty times! I wanted my pizza to be delivered so over an hour later a female with track marks on her arms came to my front door with my pizza!!! She did not get a tip needless to say. When I got the pizza inside I opened the pizza box to find that the pizza was cold and the wrong order! I ordered a pepperoni pizza not sausage and onion. The kids were hungry so it got eaten but not after finding a long blond hair in the second to last piece of pizza! I will never order from there again!

Ordered two large, pan pizzas for birthday guests. One Meat Lovers, the other a Veggie. Meat Lovers was so salty and the meat tasted questionable to some of my guests, including my husband. I found, maybe 7 pieces of spinach (I had requested more), maybe 6 pieces of Roma tomatoes and a few pieces of Bermuda onion. The manager called after I complained to the corporate office. He said he would credit my phone number for the next time I ordered. I told him I believed in integrity and would never order another Pizza Hut pizza. While he was trying to call through, I was on the phone with China Express (their food is wonderful) since it was our "Date Night."

Basically I ordered two large pizzas, while on the phone I was hung up on (which in reality I didn't care). So I go to pick up the pizzas and the front of the store completely empty, no one there to greet, so I wait 5 minutes or so until someone comes out the back; I proceed to pay and I leave. I just got out of work so I'm exhausted! I get home and the pizza that was for my kids is completely wrong!! I ordered a large stuff crust pizza w/ extra cheese and chicken, and I get a stuff crust with nothing but sauce, it was literally rock hard... I'm not even exaggerating! I call and they tell me I have to go pick it up because it will take 1 hour if they deliver it to me... Are you serious!!! Last time I order from a place that can't even make it right! SMH.

I live in Columbus, OH and order a pizza from my local Pizza Hut. It arrived two hours later totally wrong. I called and explained to the manager who was the rudest man I've ever spoken to. Told me he'd try to get another pizza out to me later and that he'd take the old one back. An hour and a half later the second delivery was made. The driver took back the three hour old pizza and gave me what can only be described as an utter mess. All of the sauce and toppings had slid down to one side of the box as it was obviously carried on its side. Angry, I sent an email to pizzahut.com and received an email apologizing and giving me a free pizza. I was extremely hesitant to use the coupon or place any order at that store (coupon was only valid at THAT store.)

On my business trip I stayed in a hotel in Tennessee on Nov 11th 2017. Since I was tired I thought to order pizza for delivery from PIZZA HUT, 8979 US HWY 64 #3 ARLINGTON, TN 38002 in my hotel room. I placed the order online. I received an email with the timings that my order should arrive at 11:12 PM. When it didn't arrive till 11:30 PM I called customer service at their Pizza Hut Arlington facility. Customer Service person told me it is on the way and should arrive in few.

Ordered 4 large pizzas at the Rusk Tx store. Had a coupon for large 2 topping pizzas for 7.99. When we paid the total was 49.20. Never was a math major but that doesn't add up to me. When I questioned the total they said that one of the pizzas only had one topping so it would be full price. Less toppings equals more money. Are you kidding me. I told the employee to put some onions on it so it would qualify for the coupon. He said that he couldn't do that. He refused to refigure the total since the three items at 7.99 and the one that was 11.99 would still not add up to 49.20. He refused. Since we had a birthday party waiting on us we took the pizzas and left. Do not go to the Pizza Hut in Rusk Texas. They cheated me and they will cheat you too. Go to the pizza joint a hundred yards down the street. Never got a receipt and paid cash.

I went to counter to order pizza in Bear Delaware. I had to wait 15 minutes because no one would come to the register. As I was waiting, I noticed a young man in the back making the pizza with his hands. He put his bare hands in the cheese, the salami, the pineapple, the chicken, etc. What came out of one food in went into another, also I didn't trust where his hands had been. When the lady finally came out I told her about this unsanitary practice of making the pizza. I told her they are supposed to use gloves and utensils, his bare hands are not safe. She told me they don't require that and they can use bare hands. I told her I will not eat there I could get sick. I walked out and didn't order. It is a violation of the health code to use bare hands to make food at a public restaurant. Someone should fix this problem before people get sick...

I called Pizza delivery Hut at Hounslow West London to place an order for collection. Every time I called a member of staff would pick up the phone & hang up. This happened several times. I made my way to this branch & stated that I have been calling & someone keeps hanging up on me... he just smirked & went to the back to get the manager I requested. To my surprise it was the manager that kept hanging up on me & when I asked him why? He shouted at me to get out of "his shop"! I thought it was owned by Pizza Hut... another customer that came in after me said, "I'm leaving, I wouldn't order from here." I asked for the manager's name & told him I was going to make a complaint. He replied, "My names Bilal! Go ahead. They won't do anything."

So I live in Miami Beach and ordered online. The online deal was $6.99 for medium pizzas with unlimited toppings. I think, ok, sweet deal and order 1 medium Hand tossed, with meatballs, onions, and cherry peppers. The second I order is Medium Pan pizza with meatball, black olive, pepperoni and cherry peppers. When it arrives we pay and driver leaves. We open the boxes and see that they prepared two identical pizzas, the one with black olives and pepperoni, which my husband can’t eat. I call the store to let them know and get greeted by someone speaking Spanish. I said “Do you speak English?” And she quickly responds No. I’m thinking ok, this is America but it’s also Miami and she has an attitude. So I ask for someone that speaks English and she passes the phone to someone who asks me takeout or delivery. I explained the order and the fact that they delivered two identical pizzas.

I ordered a large stuffed crust pizza with extra cheese, Italian sausage and pepperoni, sierra mist, and chocolate chip cookies. I called Pizza Hut to tell them that the pizza was ok... But the cookies were burnt. "Can I get another order sent out?" The lady on the phone told me that she cooked and cut the cookies herself. They weren't burnt... And she hung up. I called right back, she says "Pizza Hut, how can I help you?" When I asked her what her name was. She responds, "Walhaven pizza hut, who is this?" I told her that I was the customer that she previously hung up on. She then hung up on me again. I tried to call back numerous times, but "someone" would just keep picking the phone up and then hang it up. I kept calling, but all of the numbers that were linked up to my home were blocked.

I order a pizza with 8 slice and when delivery is coming pizza is cold and very tiny slices. Starving before pizza arrive and very disappointed with the order. I just like to say shame on all Pizza Hut branches. Show different and send different. And Stockport Road branch is worst. Never order again.

The person on the phone could hardly understand or speak English. She did not know what a deep dish pizza is and when I was ordering a two topping pizza she told me extra cheese did not qualify as a second ingredient. I tried ordering pepperoni with extra cheese and she insisted on a $2.00 extra charge. The craziest part was taking phone orders for a pizza place and not knowing what a deep dish pizza is. It is a very bad idea not letting our local store answer their own phone, I have no idea where this lady was from but I do know the local help in Brainerd is not that rude and they know what the different types of pizza are. I ended up hanging up and going elsewhere.

No matter how many times I try I cannot get the order pizza site to work. Don't understand why they cannot see my address. Even when I put it in the website comes up saying there is no store close to me. Really they are just down the block on Greenwood ave. in Bethel.

Windermere Pizza Hut is run by liar and idiots. To increases the price they can cancel your order. Today I ordered two medium pan pizza, over the phone and when I reached to pick up, I have been told I never called, despite showing call record. Then offered me 20% discount which was more than the order price which I did over the phone.

Bad attitude and service. When I called Pizza Hut the guy answered the phone first and just said Rivergate. Then I ask where am I calling, he said, "Pizza Hut. This is Mark. What do you want. We don't have a driver." and then hung up.

Went to Pizza Hut on State Road 40 in Ocala for supper. What a big mistake. 1st got there at approx. 6:15 p.m. The guy behind the counter said just take a seat anywhere. As luck would have it we picked the wrong place to sit. The waitress came into the dining room at about 6:25 p.m. and went to the booth at the corner of the store. She was there talking to the couple from 6:25 p.m. to 6:30 p.m. and when she finally came to our table she said, “Sorry I got in a chatty mode” or something to that effect. She then asks us if we wanted drinks in which we replied, “Yes Dr. Pepper for me and 2 empty glasses for my wife with no ice. She has her own drinks.” She then brought my Dr. Pepper and 1 empty glass and 1 with ice. We told her no ice so she poured it into another glass at a different table and set it back down. She then said, “Oh I forgot your menus. I will be right back.”

We have had frozen pizza that is way better! Pizza tasted horrible, was an hour late on delivery on top of everything else. We ordered from 3 different places due to our large hungry party. Seriously, the cheap frozen pizza at Walmart is better than this place! We bought over $200 worth of their so called Pizza Hut pizza for our party and threw most of it in the garbage. Not the same Pizza Hut it was 20 plus years ago. Absolutely garbage! Processed junk, the cheese wasn't even cheese, it was mushy... I don't even know what it was. Nasty.

I always order from the same location by my house and the pizza always tastes great but the second to last time I got my pizza I noticed a short black hair in my pizza. My husband said it was probably our dogs hair since he is black so I thought nothing of it. Last night I ordered from the same place and as I was chewing I felt hair in my mouth. The next day I was talking to my mother who I shared the same pizza with and she said she kept finding hair in her pizza, about 5 or 6 hairs in each piece! I told her how I had hair in mine this time and last time and she said how she had forgotten until now that last time we ordered it she had hair in her pizza then too.

Pizza was nasty service, was beyond poor, took over an hour to get a pizza, didn't see waitress but twice when talk to you manager they had nothing to say. Love Pizza Hut in Kings Mountain in Cherryville but hate it in Lincolnton North Carolina will not go back.

Pizza Hut at Raised Antler, Midlothian, VA - Tried to order several Large Pizza for a Party and the so called Pizza Hut Clerk hung up the phone in the middle of placing the order and would not answer the phone when I called back. We kept getting the Customer Service for Pizza Hut. This the 3rd time we have had a problem with this Pizza Hut and placing orders. Contacting a Lawyer to place a lawsuit for discrimination. One other time we complained because the pizza ordered made everyone who ate pizza extremely sick with vomiting and diarrhea for days after the pizza. We wanted to alert them so no one else would get sick in case there was something contaminated there at the store. They acted like we were the ones with the problem. We didn't order from them for about 4 years and decided to give them a try again. But this latest experience is the last time we trade with Pizza Hut. We ordered pizza for our party and spent $175.00 for pizza at another store.

I've never had a problem with Pizza Hut until today. Let me explain to you EXACTLY what happened. I have phone recording and credit card receipt proof for anyone who questions me about it. First, I placed an order online to Pizza Hut website. (Like I always have) - They usually get it to me within 30 minutes, always great, but TODAY - Horrible. I place the order at 4:38 pm - still wasn't here at 5:25 - I called and the person who answered said it's on its way according to tracker. I said, "It has said that for 30 minutes now and still not here. You charged my card 33.05 but my order was only 27.95." Hung up the phone when he said maybe the driver got lost. I said, I live 1 mile away and it's been an hour.

On 08/01/17 I ordered 2 large pizzas and 12 piece order of wings online. I get to the store about 15 mins after placing my order, walk in and there is no employee whatsoever in there. A delivery guy comes in, goes to the back and comes back to front and says, "I GUESS she will be with you soon" so I wait and wait and wait, thinking maybe she is in back doing paperwork or busy. NOPE, she comes thru the front door carrying a grocery bag with a 2-liter soda in it. Let's not forget there is a BIG HUGE cooler IN Pizza Hut with Pepsi products and water in it. Did she put her item down immediately and apologize to me? Again NOPE. She walks over to the delivery guy and proceeds to have a conversation, all while I am waiting and waiting. When she finally decides to do her job, she walks to register. This would be the part where an employee should say, "I am sorry for your wait". Did she? If you guessed NOPE, you'd be right.

Decided to order Pizza Hut for my sons 12th birthday. Hadn't ordered in a while and decided it would be a nice change. The last time I ordered there, the Pizza was delicious. They must have changed the recipe to compete or be more like Little Caesar's because that's what it tastes like. Crust with cheese on it. A freaking cheese stick. At least Little Caesar's has this kind of pizza for five bucks, but Pizza Hut has the gall to charge 15.99 and upward for the same thing. You guys need to return to the recipe you had for years, because this new stuff you're selling is TRASH.

I'm not pleased with the location on 11802 Tesson Ferry in Saint Louis MO. We placed an order for delivery and 45 min later the driver called and said “We don't deliver to you.” So when I called the store to ask “Why wasn't it said when I called?” The shift manager ** said “Oh well you can come pick it up. That's all I got for you.” and hangs up when I ask for the general manager info. I'm not pleased with the service at all and how rude they were to me on the phone. ** I assume is his real name hung up the phone. This is not how Pizza Hut do business and I feel very disrespected. That store number is 4935 but only assuming the information was right because I called back and it rang for like two minutes before ** answered the phone and sounded like he was reluctant to give me information. I'm not happy and of course I'm still hungry. What can be done especially about the rude service from that store?

Ordered a personal pan pizza and some pasta. Also got a side salad and cheese sticks. Ate my salad and cheese sticks. And waited about 30 minutes and still no food. Ask our waitress and she said it would be right out. Waited another 15 min still no food. Everyone that came in after us got their food by now and still nothing. We finally ask for our bill then was told our food was on its way. Got our bill for what we ate and drank and was finally told that our ticket had gotten misplaced. Why weren't we told that the first time we ask about our food. No manager to explain nothing either. Paid our bill and WE WILL NEVER BE BACK THERE EVER AGAIN... WORST SERVICE EVER...

Pizza Hut has found the bottom. After almost an hour's time, I ordered pizza online and got nothing that was requested except a pizza. No crushed red pepper, no grated cheese, no plates, no nap again, no fork. Just a pizza.

I ordered pizza several times from Pizza Hut on Flat Shoals in Decatur. Recently, 7/2017 was my most recent purchase. However, this experience has left a bad taste in my mouth literally. The pizza was too salty. This salty taste overpowered the overall taste of a good tasting pizza. I will have to take my business elsewhere.

I used to eat delivery almost every Friday after work for me and my family. That was our fun day of the week until we started getting bad service. I would order and have to wait 40, 50, sometimes over a hour after our expected delivery time or they wouldn't ever place my order. So I'm waiting on an order that was never put in. I never from there again until recently. My kids kept bothering saying they wanted pizza from Pizza Hut. So I called thinking they upped their service. It stayed the same.

I called to place an order for delivery and spoke to Andrew. I was out of their delivery range but he was so nice about it and apologized. I called the wrong store, no need to apologize but he did and was very nice. He checked with the manager to make sure and confirmed I was out of range. He told me which store to call and gave me the number. He apologized again, called me by name which is rare nowadays and told me to have a great night. I am a supervisor where I work, in customer service. This is what customer service is all about!!!

The first time I order from Pizza Hut was when I was at my friend's house watch a wrestling pay per view and as long as I put extra sauce on my pizza it tasted perfect just like we wanted. I've been ordering pizza from Pizza Hut since I was kid and I love every second of it, can't wait until this week to try out the BBQ Bacon Cheeseburger with stuff crust. I'm give Pizza Hut this good review because this place has the best pizza on my end. So thank you Pizza Hut for making my pizza so lovely and good, you guys rock!!!

Sincerely, A very unhappy customer.

I'm very close to running out of food in my house and am trying to gather resources for food until next Friday. I have a Groupon account and there was an offer for free cheese sticks. So, okay. I signed up for Pizza Hut's account. No coupon popped up. Absolutely nothing. I finally called a local Pizza Hut only to be told that I had to *order* food (paying for it) and THEN the coupon goes to your email. That's **. They obviously have nothing better to do than lie to people who are on down on their luck. It's the principle of it. They could have said (after your first order) but they chose not to. *So* scummy. Thanks a lot.

I went Pizza Hut with my son and husband for lunch we ordered our food. Whilst my son ate his lasagne he found a hard piece in his food. When I checked it I couldn't understand what it was. It looked like plastic. When I raised it with the manager he tried cutting it with a knife and it didn't cut into pieces. I was discussing this with him asking him what it may be. It's disappointing. We come for food and we don't get the quality of food. He only refunded the lasagne and didn't appear very bothered. The service was very low.

We don't eat at Pizza Hut very often. Today we decided to eat there. Big mistake. It was one of the worst pizzas ever. It was worse than a frozen pizza? The staff was unfriendly. Didn't even ask how it was when we left. It would have not worth $21.00 dollars. Walmart Deli Pizzas beat it hands down. Way overpriced for poor quality.

I ordered a large pizza and my total was $16 and change, and the driver claimed that he did not have the $3 change to give me so he took the pizza back. The manager said, "Since you are a woman, I cannot give you credit or refund," or anything like that, Pizza Hut on Garey Ave in Pomona CA.

Every time I order pizza at the Pizza Hut on Plainfield in Grand Rapids Michigan I always order 3 and they always manage to mess up at least 1 pizza. They do not fix it or reimburse me and the workers are rude and act like you're wasting their time.

Last night I came home from work and I was totally exhausted and tired and I was not in the mood to cook so I decided to order a pizza from Pizza Hut for delivery. I went online and ordered a Pizza with a few additional toppings and after I paid for it I was informed it would take 30-35 minutes for my order to arrive and I did not have any problems or issues with that as I was going to take a quick shower while waiting. 90 minutes later finally the pizza arrived and I let the delivery driver in as he asked if he could use my bathroom. I said, "Sure, go down the hallway to the left and it is the second door". He was in there about 5 minutes and he came out and said, "Thank you Sir I really appreciate it". I gave him a good tip and he left.

I ordered delivery. They said they are on their way. Took money off my card. I wait one hour, they still haven't showed up. I call they say, "We can't deliver to you... you are too far." Whoa. I speak to manager BRITNEY **. She says they are on their way... 45 min later she call me says, "You're too far. I refunded your card. In 3 to 5 days you will have money back on card!!!" No pizza. No money... rip off...

Last night I tried Pizza Hut for the last time. I ordered online as I have many times in the past. But this time I had a promise from the manager Chris to have a free pizza because of the last few times our pizza was delivered late and cold. After I ordered our pizza online I called the store and asked the customer service representative/order taker how could I redeem our free pizza as promised. She told me she didn't know and would need to ask her manager so I'm put on hold for several minutes and she comes back on the line and told me he said, "No". I said, "No what"? He said, "No Free Pizza." I replied, "Are you serious?" She said, "Yes." So I asked to speak with the manager and she put me on hold again for even a longer time and when she came back online she said, "The manager isn't available because he's on a break." So I asked, "What is his last name and the corporate office number." She said, "I don't know."

I always ate Pizza Hut since I was a wee lad. I would go there, chat it up with the waitresses and BS with my buds. We used to go there at least 4 days a week. For weeks I experienced many symptoms of diabetes so I finally went to consult my doctor. He said "Buddy, I've gotta talk to you about something, you gotta stop eating Pizza Hut, you have diabetes." It was the worst! He said that it's not right to have diabetes when you're only 27. I'm all fed up with Pizza Hut now. Thank for giving me diabetes!

Worst experience ever!!! My wife and I was very hungry and craving Pizza Hut. We placed our order online with our debit card, and delivery driver arrived and said we owe $21.00 cash because the card was only charged 2.32$, while the delivery driver was there we called the store to resolve the issue, a girl picked up phone and we was placed on hold for 10 minutes and no one came back to the phone. The driver was getting impatient and he was upset because we didn't have cash. We wanted to pay any amount due with our debit card but the store manager never called us or returned our calls.

We order pizza a couple times a week. It's always horrible. They never have anything in stock. The shorter plump lady that works evenings is always very rude. You can't order a salad because they have nothing on their salad bar. They run out of crust for the pizzas along with everything else. Seems like someone needs to do their job the correct way and order that appropriate amount of things to run a business along with hiring people who will enjoy their job. We will not be back anymore and people wonder why our town has no good places to eat. These hateful moody employees run their business in the ground.

I order my pizza online. I thought I would give them another chance. My order was incorrect yet again. I called them and the employee that answered told me I must have called the wrong store. I told him I called the number off of the receipt online and he told me I did not order from them and hung up on me. When I called back I asked to speak with a supervisor. The supervisor got on the phone and told me that there was nothing that he could do. I asked for a refund and he told me I had to bring back the pizza myself and that they would refund the money. I told them I had it delivered and that I did not have a car. He told me there was nothing that he would do to resolve the issue and told me I was being ridiculous. That I did not need to be upset about not receiving what I paid for. I explained to him that I did not have money to spend on food that I did not order then he hung up.

We choose 4 pizzas on the Ecuadorian Pizza Hut homepage and called Pizza Hut to order them and picking up here in Quito. Surprisingly, they charged us 2 USD more for each Pizza than stated online. I complained at the Pizza Hut Service Team and I am waiting now since 11 days for a solution/statement. Incredible bad client service!

I ordered a large veggie pizza. Pizza Hut took it upon themselves to add ham and bacon onto my pizza. I'm vegetarian... They charged me for the extra toppings as well, and I didn't realize this until after I discovered the meat after I bit into a slice.

Place two order. One came like it should the other one was a nightmare. They said my card did not go through. Said that they try to call for time. No call. When I try to find out what happen she was rude and said that they had a lot of person to get to. I ask for phone # to cop she said I could look it up and that the desk manager would be there tomorrow and put in a complaint. I call next day and was told they did not have desk manager. I brought over 50.00 dollars and the last order. Came cold. Never again will I order from cold Pizza Hut and I am 73 so I have order pizza all over the US but this Cold PIZZA IN Channel View TX is the cold Pizza Hut I have order from.

I order Pizza Hut it take them two hours to get here and they give me the wrong order. I order buffalo wings but they give me wings and I order pizza that only cost four dollar in Target. The last thing is I will tell my friend to not order Pizza Hut anymore.