Pizza Hut Reviews

The new Pizza Hut call center is not placing your order. I called from Michigan and the call went to Texas. It usually goes to another state. When you go to the store, they can not find your order. It happened to me Saturday December 14, 2024. In a Michigan pizza hut store. When I went to the store, there was a not happy lady complaining about the same situation. They could not find her order. She as well called the call center. The guy at Pizza Hut store stated that pizza hut is aware of the situation. They told us that is a daily frustration with different customers. It is not fear that a company with that name do not care about customers service. Please be careful. If you call, ask the call taker for their location. If it is out of your state or they don't want to give you their location, please hung up. Save yourself the hassle.

The Pizza Hut in Bullhead City, AZ needs help with their buffet. They never have plain pepperoni, cheese, or veggie. We always have to ask, and when we do, sometimes we get at least plain pepperoni about 30 minutes after we ask. By that time, we are leaving. There should always be plain pepperoni and cheese on the buffet. My husband will eat pepperoni with all the other meats on it, he just picks off the other meats. I'm vegetarian. I won't. It's ridiculous. We have been driving from Golden Valley every week for over a year because the store in Kingman is horrible. I'm done with Bullhead City as well. I'd rather go to Maverick.

Pizza Hut has the worst online ordering experience I have ever had hands down. Their website is glitchy, doesn't apply deals half the time and when it does, you'll get through entering all your information in only for the website not to work. If I had to put a reason to it, my guess would be that they are such a cheap company that they don't even want to pay for proper IT professionals to maintain their website and frankly that alone is enough to convince me that they don't deserve my money. Fix your website Pizza Hut.

My Pepperoni lover's melt was overcooked once again, and tasted burnt, the last 3 times it was overcooked and burnt, they forgot to put the pizza dipping sauce in with the melt, the medium supreme pizza hardly had any toppings on it and it was delivered cold! This is the last time I will ever order anything from them again, they got my last dime! It was awful and I couldn't even eat the melt, it was hard as a rock! They need to hire someone that actually knows how to cook, give them some training for God Sakes! My purchase costed $41.00 and some change! I'm very upset.

Absolutely horrible experience on the phone .. Staff is so disrespectful keeping you on hold for over 20 minutes then answer and hang up on you. The lady puts you on hold without warning and then someone named Michael answers and acts like he can't hear you and hangs up.

I have done three manager calls (with store) and three chats plus received an email response to a review from PHut. I have been told "we will call you back within 1 to 3 business days"...4 times. I should get additional pay-back for all the time I have spent trying to hold Pizza Hut accountable for stealing my money. It is for the principle that I continue. A large corporation should not be stealing money from hard working people. It isn't that hard to return money on a card, It is 2024.

I have been a longtime Pizza Hut customer. I have ordered from several different locations over the decades. We made it part of our weekend ritual to have pizza on Saturdays. It always came from Pizza Hut until the customer service started to slip. I put a note in the special instructions segment of the order online and they didn’t follow it. I had asked for one topping to be on the light side and they removed it entirely. They started burning our thin crust pizzas. Then they left off one topping. I didn’t typically submit feedback when they would email me the forms, but this time I did. Imagine my surprise when the general manager sent me an email to my personal email address and was very defensive, saying that he knew we had been longtime customers and never had an issue before so why fill out a survey like that instead of contacting them directly. They had missed toppings on one pizza and he offered a replacement for free.

This is 2nd order in months that has been incorrect or cold. Most recent order was completely flip flopped, mind you we're ordering for kids as well. If we write out the order then read it and do it correctly or at least credit our account or give refund/gift card. You say you will but never have. Not happy especially when we come back and give our local Pizza Hut another shot.

If you order pizza at Middlefield Ohio Pizza Hut you better check your receipt before you pay. They overcharged for the pop, when I brought it to their attention the girl said there's nothing she can do about it, so I asked to speak to the manager, she replied she is the manager. The sign on the counter list all beverages cost $1.99 however the cash register rang up $2.69 for a root beer and a $1.99 for my wife's pop. Something has gone seriously wrong in this country when the establishment manager cannot correct an overcharge. Why in the world is there a manager if they have no authority to manage? I and my wife will never eat there again.

Ordered New Yorker pizza advertised on TV. This location 10 minutes away from delivery address, cold, not at all what was expected, So, so disappointed! Never order again!! Not at all what this Pizza looked like. Thin crust soft, not cheesy although ordered extra! Terrible!!

Never again, after many years and many tries they consistently manage to mess up a simple order, the order line number is total joke, if you get one that understands English you still don't stand a chance. When you call back to complain they won't give you store phone #. They transfer you and no one answers. I'm done with Pizza Hut and you should be too. Horrible order takers and worse customer service. They used to be good many years ago.

3 topping pizza turn to 2 toppings and unreviewable order before paying. Tried to correct the problem but call center supervisor said it is my fault and can’t do anything about it. Refuse to give name.

I'm having a horrible time getting specials and trying to order pizza from my local Pizza Hut. They honor no specials unless you order online which for some reason I seem to be unable to do. Everything they tell me to do to solve it does not work. I call customer service. They act like they can't hear. It's the only number I call. They can't hear me talk. I got help online which couldn't really help me. They will get back to me. The pizza is fine but the website and ordering is ridiculous.

I feel like Pizza Hut is scamming people to come in and eat promising next pizza free and then not following through. Twice I have ordered pizza and never received my coupon. Once the coupon just disappeared when I touched on it. This is bad for business then when you report they make you feel like you are lying. Told me I had to wait 24-48 hours for someone to reach out to me. Haven't heard anything from them since this conversation so therefore I feel like it's a scam. Eat Pizza Hut all you want but don't expect a free pizza cause somehow you will miss out. And now it doesn't want to let me leave a review because it says my Gmail isn't tied to an account but that's the Gmail I signed into app with so who is stealing my pizzas.

Pizza Hut Roosevelt Utah. Delivery order delivered 20 minutes after expectations. 30 minutes after order was picked by door dash and less than 4 miles away. Order placed online and did not find out door dash would be delivering until after payment was processed. Called store after order was delivered to offer feedback to management only to be placed on endless hold. Food was cold. An awful place to give your business.

Their site is a trainwreck and the prices outrageous. I have many options but I thought I'd try them. I decided no way in heck. This will be the last time I even attempt to buy from pizza junk again. No wonder they are closed all over the place from their heyday.

On 6/5/24, I ordered my pizza via the website. Pizza Hut used Door Dash for delivery. However, after more than an hour, the Door Dash driver called me and said that the store hadn't even started on my order and she wasn't sure when she'd be able to bring my food. We decided to cancel it. I spoke with Door Dash and they said it was canceled on their end. I then drove to the store to ensure the cancellation (3126 Washington Rd, Atlanta, GA). The experience was completely ridiculous in itself because the employees were loud in the back (arguing with each other), unprofessional, backed up, and it was terrible. The attendant said he didn't see anything in the system under my name.

Skeptical when I placed my order for meat lover personal pan pizza .... First time I ever ordered from Pizza Hut.... Have had really poor pizza other national brands....but pleasantly surprised. Sauce good. Toppings as advertised. Tasty. Crust fully cooked (I do indeed hate a mushy crust). Was not really inspired by the order clerk who kept asking about "anything else" when I told her only wanted the pizza. But that did not detract from the key thing.. the pizza. Would order again.

The Pizza Hut in Sahuarita has the best Customer Service! The Sweet Girl that takes your order over the phone is kind and very helpful. You just can't beat Pizza Hut's Pan Pizza! It is always good but yesterday it was exceptional!! Thanks for being here in Sahuarita!

Driver said he had no money on him. I did not want to give him an $8 tip. I asked for 3 back. This would give him a $5 tip. "I have no money on me." "Ok then take the food back." "Oh, I have some in the car." "No thanks you tried to rip me off." "Bye."

Purchased a pizza from Pizza Hut and it was hard and cold and I live less than a mile from the store. Usually the pizza from pizza hut is good, but today was the worst. I will not be going to the Pizza hut on Fairburn rd, Douglasville, GA.

I have had nothing but good experiences with the Pizza Hut in Highland Illinois. The staff who have waited on me have always been friendly and competent. I just stop by on a whim tonight. Damian, along with all the staff made sure we received our order in a timely manner. The pizza & bread sticks were wonderful!

My neighbor purchased a gluten-free pizza from Pizza Hut on Manatee Ave., West last night. Had to be the worst gluten-free pizza I’ve ever had. Extremely dry. Not much flavor and what appeared to be chopped up bacon bits tasted like you were chewing on small pebbles. The whole thing was overbaked.

I really wanted a pizza this past weekend and I decided to pick it up rather than have it delivered. I approached the counter to place an order and while waiting in line I was thoroughly grossed out. I saw the employees making pizza and not one of the employees making the pizzas had on gloves. They were putting the condiments on the food with their bare hands. To make things even worse, I noticed one of the employees going into the freezer (or refrigerator, or whatever it was) and he handled the door to open it, got what he wanted and he came out, closed the door with his hands, and then he went back to making pizzas. He never washed his hands. I was so disgusted! I can't believe that gloves are not required for employees that are making the pizzas.

Went to Pizza Hut in Newport. They told me they don't do specials even though they advertise it on the Pizza Hut TV commercials. Maybe you'll need to contact Pizza Hut in Newport and tell them, "I need to to do the specials that you there's advertised." If not they are going to cause you a lot of business. Thank you for listening to me. Mr **

Everyone will probably consider my complaint as silly or ridiculous but I am making this complaint to warn others so others can prevent themselves from falling into Pizza Hut's trap and being discouraged and hurt like me. I saw Pizza Hut had a rewards program and so I registered today. On the registration they have a Birthday Reward if you list your Birthday. My Birthday is this week and I have been discouraged because I really have no-one left to wish me Happy Birthday. I have gotten to the point where I don't celebrate my Birthday anymore because it's too depressing. I tried to add my Birthday but it wouldn't list nothing but zeros. So I thought I would try again once registered.

I have eaten at many pizza places and for years at Pizza Hut. When I ask for a pepperoni lovers pan pizza with extra pepperoni to where I can't see the pizza that's what I want but never get. EXCEPT this time. JOSHUA made us one of the BEST pizzas ever! It was a true pan pizza and cooked perfectly WITH ALL THE PEPPERONI I ASKED FOR. And it wasn't over-sauced or under-cheesed like some. His service to us was outstanding to say the least. Go see him at Fort Mohave AZ. He has restored our Faith in this place.

I been calling. Get run around. I had burn pizza. Bread was was hard. I had curbside. The guy want me to come. I had pay meter. He just look glass window not doing the first pick then change. Told, "Call manager." I did. He hung phone on me 3x. I told they someone email. That a lie. I would go to the one Astoria. Garbage works. Don't buy from them again.. I would like corp. No phone number, etc... This how they treat you customers. Bad for business. They told manager to just replace my order. He refused. That very sad. Need to investigate the manager employees.

I was looking for a Pizza Hut in Tucson, I don't know why. Ordered from cellphone one on Speedway that Siri picked out. Then had Siri take me there, but took me to wrong Pizza Hut on Speedway. Apparently there are 3 of them according to guy who worked in first store. I figured out where other one was and drive into this parking lot with steep inclines from the parking lot to the entrance and this is for one of the larger Pizza Huts. Twisted my ankle on the crappy asphalt near the front door in the dark. And the pizza was not that good. I will never buy Pizza Hut again. Lousy parking, lousy pizza, lousy directions.

I placed an order and the pick up time was 8:05. Got there and had to wait 55 minutes for the manager to give me raw pizzas and then had the audacity to ask me do I want the pizzas or my money back. He needs to be fired cause he states that he only had one stove & he did not care about me turning him in. Trust me. I have contact Shelby County Health Department to do a pop up visit. Mr. **. Oh they did not give me a receipt. The little girls working in there have 30 inches of hair in their heads. No hair nets on. This was after hours about 8:30 pm.

Terrible. Pizza Hut went from being the standard to being the worst of all pizza restaurants. I ordered a pizza with extra sauce. What I received was a very overcooked pizza with hard cheese and zero to very little sauce. I also ordered a Melt that was very overcooked with no sauce visible. Pizza Hut sent me a coupon for a free pizza as a apology of sorts. However...when I went to use it it would not work. So I went to try again. Now it said the coupon was no longer valid though it was issued that same day. ​

The food was absolutely disgusting. They didn’t even cook the pizza all the way. The way they change the breadsticks, which was the only thing I liked in that restaurant is terrible now. I can’t see that business being open much longer. Shame on you!

Ordered a medium pizza for delivery! The order was not sealed in a bag or even the box should have been stamped to ensure cleanliness!! Quite upsetting as I have yet to take a bite of the pizza thinking it may have been “compromised“ before reaching my location!! Do better Pizza Hut!!

Absolute thieves! The corporate office of Pizza Hut promises a free pizza if you buy a pizza (March 2024). After purchasing and following all rules, and after 2 calls to their customer service and two emails to their corporate customer service, they still have not provided me with the code for free pizza. It's been over 4 weeks. This is the 3rd time that Pizza Hut has done this to me or my family. Absolutely dishonest.

There are many options in Pizza Hut. Most of the time they are offering good combos and you can customize your pizzas to make them more delicious. I didn't try the non-veg ones but according to my friends non-veg are more delicious than veg.

This location is very easy to find and also the ambiance of this restaurant is different from the other Pizza Huts. The menu card was itself very beautiful. We ordered cheese garlic bread, Triple Chicken Treat, and a glass of coke. The garlic breads have an appropriate amount of cheese...overall the pizza was great!!!

I ordered 40 pizzas from Pizza Hut on Jan 8 for Jan 10. At 7:00pm (when pizzas should have arrived) there was no sign of pizzas arriving. So about 7:10, I called Pizza hut and was told the last ones were in the oven, My event ended at 7:30 and by 7:20 still no pizzas. Please take note that I was calling them when they should have notified me that there was a problem.

I love Pizza Hut's pizza. It's so good. Upcoming from me it needs more pizza in the buffet. I went today and they had so good stuffed that I loved. If I had to choose between pizza hut and Pizza Pro I would choose pizza hut.

Nina (Jonesboro Road store) was the most exceptional person I have ever met! She really made sure we were okay during Super Bowl. Being that is was a busy time she made sure to make sure our family was accommodated.

I have been a loyal customer of Pizza Hut. However, over the last few years their pizza has drastically fell short. Their large pizza is actually 13" inches in diameter, their toppings have been limited in amount received. They are always trying to find ways to give less product while increasing the cost. Their last gimmick is purchase a large pizza and receive another for $1.00 where before it use to be free. Their buy a large pizza and receive the other 3 mediums for $5.00 each however, now they will only give pepperoni for $5.00 and if you want more toppings they charge you where before they offered the next 3 mediums your choice of their menu. It is ridiculous.

I ordered at home for dine in at 5pm. My party was all there before 5. At 5:20 I approached the counter. There is absolutely no service in the Dinning. They could have been kind and told us our pizza was done. No plates, no beverages were offered. This was in Buchanan, Michigan. The Dinning room was empty. We understood why. We will not be back. Ever. No service. Very dissatisfied. Pizza also was like cardboard.

Sunset Rd - Charlotte NC. Ordered a pizza around 5pm. They called me around 6. I called back and the call center picked up. They said they were transferring me to the actual store and no one answered. Me and my daughter called about 5 times. Same issue. Finally at 7pm I listened to the details of my order. It said it was cooking. It's 12:35am. Still no pizza. My daughter had to starve and I had to hear about how hungry she was all night. Thank you Pizza Hut.

This store has come a long way in the past couple years. We had stopped eating at it and we returned. The manager Dean always takes care of us. My brother he absolutely loves this little lady. The food is always good and employees are always kind and helpful. I really just wanted to recognize her for always going out of her way. Even if she is super busy she takes the time to say hello or, "Hey Bud"... She is truly Pizza hut and we are absolutely happy she is in our local store.

I like thank one your employee name Yesenia. She was very nice and polite and took my order right. She was by herself working at Lancaster, CA Pizza Hut on 10th Street West. Just want to leave a very nice compliment. Yesenia went beyond in complimenting me to have nice day. She was very nice to talk to. Customer Laura ** today. Date 1/12/24 time 11:19am. Pizza made right.

One evening, I had a hilarious delivery experience with Pizza Hut that I'll never forget. I had ordered a large pizza with all my favorite toppings, and I was eagerly awaiting its arrival. When the delivery driver finally arrived at my doorstep, I could tell something was amiss. As the driver handed me the pizza box, I noticed that it was slightly crushed, and a slice of pizza was sticking out of a tear in the box. I couldn't help but chuckle and asked the driver what had happened. He explained that on his way to my place, he had to make a sudden stop to avoid a reckless driver, and the pizza had flown forward and burst through the box.

Pizza Hut 3966 Hickory Boulevard Granite Falls NC 28630. Restaurant #036616. My son and I went in. Took 15 minutes for someone to even speak to us. We ordered wings. The wings had no sauce on them. The waitress only came to our table one time. Felt unwelcome. No one even looked at us. Had to get our own refills by walking to the front and asking for them. Worst restaurant experience ever!!! Don't go here!! You will feel ripped off.

Ordered at 6:30pm and was given an estimated time of arrival of 7:00pm, at 7:26 got text saying order was being delivered at 7:57pm. Why the difference in time, not worth the time wasted waiting on it.

December 04 2023 Free Pizza Fill Up Promotion (100 free pizzas at all locations) was a complete farce and bad publicity stunt from a struggling company... Several locations claiming promotion was over by 12pm noon time... If the store opens at 11am... 100 pizzas are made and given out by 12pm???...Very bad publicity stunt from a dying pizza franchise...Even the employees weren't very convincing.

The jalapeños are absolutely incredible. The thin crust pizza effortlessly melted in my mouth. Domino's Thin Crust pizza stands out as a delightful option for those who lean towards a lighter, crispier experience. The crust is flawlessly thin and golden, delivering a thoroughly satisfying crunch. Toppings are generously layered, and the sauce achieves a harmonious balance. While it may not have the doughy depth found in their other offerings, the Thin Crust pizza compensates with a more calorie-conscious indulgence that doesn't compromise on flavor.

Waited for an hour for delivery. Called local number and was put on hold for an hour. Never received order. Finally called customer service and got a refund (I hope). I will never do business with them again. Local numbers go to a call center in India.

This is the 2nd time in a row that this location has underdelivered. This last time the the carry out order was 30 minutes late. They asked us to to wait in a designated area, only to have nobody deliver our pizza out to where we were told to wait. Another customer had to deliberately pound on the the door after waiting 20 minutes to get his pizza that was waiting under the warmer. Finally we went back to the window to find our pizza was also waiting under the warmer as well instead of being delivered to the waiting area we were told to be in.

I ordered a large 3-toping pan pizza on 11/5/2023, and paid for it. But the pizza I got is a regular cheese pizza, which is cheaper. No refund. The manager said that happens quite often. The computer system has problem. It makes customer pay more to get less. It is a fraud.

There weren’t nearly enough toppings as there usually are on this pizza which we have ordered several times before and have always been happy with. We paid over $70 for our order and were very disappointed with the pizza.

I am gluten free by medical mandate not by choice. I ordered a pizza for lunch and got a dinky hardly chewable joke of a pizza that wouldn't stave off hunger for a child much less a grown man. Not happy.

Many times my order is wrong. I should get what I am paying for. I asked for light sauce on both pizzas. It is was dumped with sauce. I also got extra pepperoni and was charged for it but didn't get extra on the pizza, This is at The Jerome Idaho location.

The jalapeños are amazing. The thin crust pizza really melted in my mouth. Domino's Thin Crust pizza is a delightful choice for those who prefer a lighter, crispier option. The crust is perfectly thin and golden, providing a satisfying crunch. Toppings are generous, and the sauce strikes a harmonious balance. While it may lack the doughy depth of their other offerings, the Thin Crust pizza makes up for it with a more calorie-conscious indulgence. It's a great alternative when you're in the mood for something less heavy, quick, and reliably tasty.

My local Pizza Hut (1876 Avenue J, Lancaster, CA 93535) does not know how to cook a pizza or anything with dough. It’s always raw inside. I ordered a medium pizza with four toppings and apple pies. I was in shock when I opened the pizza box and the container of apple pies. There was barely any cheese or sauce on the pizza and the dough inside was raw and inedible. Also, the apple pies were all stuck together in a ball. When I tore a piece off of it, the inside was all white, which was the raw dough — disgusting!

Ordered large pepperoni lovers with extra pineapples pizza. We got 18 pepperoni. The amount of pineapples was NOT extra. It's just about the same size as a medium with the same amount of slices(8). This is unacceptable and will never order Pizza Hut again. The false advertisements needs to stop....pic of items is NOT what you receive....This goes for a lot of locations. Why doesn't anyone regulate this issue.

I ordered at 50$ worth of food from Pizza Hut for a children back to school sleep over. My pizza took so long. I called back several times to see what was the issue. She assured me my order was around the corner. After falling asleep the pizza didn’t arrive until 11 pm, it was ordered at 6 pm aint not ** way!!! I want all my money back. PIZZA HUT SENOIA ROAD IS TERRIBLE!! DON'T GO THERE.

It was the worst pizza I ever ate. Small size and charged me more than a regular size at a pizzeria and two delivery fees on top of that. If I was them I would close all the stores and try burgers or just close.

I paid $30 for a new special Pizza called backyard barbecue chicken pizza. The pizza didn't taste like barbecue at all, instead they sent us two little cups of barbecue sauce for a large pizza. Obviously not enough!

We were planning to go out for dinner but it was raining very hard so we decided to get pizza delivered, however our Pizza Hut delivery guy called when he arrived because he did not want to get wet. We had to get our umbrella and head out to his car to grab our pizza. Meanwhile we had already added a tip to the bill. To top it off, the pizza we received was not exactly what we ordered. Toppings were missing and also not on the correct sides. I called the store to complain and after repeating three times what my issue was I was hung up on. Days later no one has called back to address any of my concerns. I am extremely disgruntled. I will gladly take my business elsewhere after this experience.

Worst customer service EVER!!! They will hang up on you or just leave you on hold for 40 minutes or more. They don't even care if you call back & explain what happened. They screwed up my order last time & then they do that. They don't care & they never will. Order from somewhere else, because you won't get what you want here. This company is terrible!

You can't fix stupid! I ordered a pizza and when I went to the restaurant to pick it up they told me I didn't order cheese for my pizza. I have purchased thousands of pizza and NEVER HEARD OF HAVING TO ORDER THE CHEESE. Cheese is one of the basic ingredients on any pizza, so when did Pizza Hut decide it was an option? AND TO ADD INSULT TO INJURY, THEY ARE CHARGING EXTRA FOR THE CHEESE. YOU CAN'T FIX STUPID. I will never order another pizza from these price gouging idiots.

I visit the Pizza Hut in Jackson Michigan. I like their food. No complaint about the staff. The only thing I'm upset about is playing Michael Jackson songs in The facility. An accused child molester upsets me to the utmost. I will not and shall not visit Is pizza hut nationwide store Anymore and I will guarantee that I'll make a video and put it on YouTube. I have the video that you can listen in the background? Michael Jackson sing in the song what a big disappointment. You don't need to. After this is posted I guarantee somebody to say that's the greatest place in the whole world not for me. That's just something that's uncalled for in a place of business think about Budweiser.? Don't make excuses and explanations correct the problem. This could get viral very quickly.

Well first of all, my family made an order on their website and paid for it on there and it took our money from the card, so the money was gone from my mom's card but when we called them it wasn’t showing up to them that we placed an order or even paid for it even though we paid and took the time to order, my mom also used her rewards and that’s gone too. Then when we explained to them what had happened, they didn’t care and they just told us that there was nothing we could do and that it is what it is and that they knew their website hadn’t been working. Personally I think they should have shut down their website during the time it was messed up, they knew it wasn’t working and they didn’t care that people were wasting their time and money trying to use it. So now we don’t get our pizza and the money we paid for. It is gone.

Cannot order online due to your issues there! Very frustrating, we have ordered online multiple times and this time keeps saying order cannot be processed due to error onsite. Sad but had to get ahold of Dominos.

Twice in the last year, we have tried to order from the Cobblestone Plaza store. Each time we have waiting more than 2 hours only to have to demand a refund. We were hold once that our order was misdelivered and when we pressed for answers we were finally told they just didn't have any drivers. But all along they were still talking delivery orders. Can't trust them.

I ordered a Super Supreme for pickup through the app from 2305 Palmer Hwy in Texas City, Texas. The staff was very pleasant and my pie was ready upon arrival. The pizza was picture perfect and absolutely delicious! Pizza Hut is my go-to for pizza and wings. Their wings are the BEST anywhere!

The Pizza Hut on Tiffin Ave, Findlay Oh has great customer service along with the great food. Very polite front counter service with a smile and laugh. The food was hot and delicious when I got home.

We called Pizza Hut and they took our order. Said they were open till 11:00 p.m. and when we showed up at 10:42 p.m. there was no one there, we just don't get why they would have told our order if they were closing early.

We saw the New York Style Pizza on a commercial. The pizza looks so good on the commercial. It has a thick outside crust and a lot of pepperoni. We purchased one today. Well there was no crust and there was no way the pizza we got was as big as the one advertised. It had a few pieces of pepperoni and it was supposed to be double pepperoni. If you get this pizza don't expect it to look like the commercial. It looks like a child made it.

The application doesn't have where can put lot number... Plus what's the use of having points when ordered a free pizza because having 200 points... Was suppose to be delivered. The restaurant screwed it up... So gave credit.. Then order prize with credit.... Now they charge me basically the same amount for pizza when it was suppose to be free.

I called the Pizza Hut at 2400 Lincoln way massillon. It was obvious that I was talking to someone in a call center. I gave her my order and I also gave her my credit card number. When the young man came to my door with my order. He told me I owed him for that order. I explained that I spoke to someone at the call center and they took my credit card number. He informed me he had to take my food back. Understandable. I called Pizza Hut again and ended up talking to the business not the call center.

Called today March 17/2023. l wanted to let them know that l was charged twice one day for my order. I told her at the time of my order it went through but they argue that it didn't. Pay for it again Then they attempted to charge me a third time. Bug my cc. Shut it down. I filled. Online form... No communication. Called the store at Pizza Hut, Deer Valley, Calgary, Se today to inform, l was hurried on the phone, was told they call back but Nope. Food has not been cooked properly for awhile. Food and Customer Services and Prices are in the toilet.

On March 8, 2023, I ordered a stuffed crust cheese pizza. One half should be topped with mushrooms and the other half with pineapple. I got a normal cheese pizza which was half topped with pepperoni. However, the ordered pizza was charged. This bill was also stuck on the pizza box. So I assumed that I received the right pizza. At home I noticed when I opened the box that I was cheated. I immediately called the store to complain and was assured that I would get my money back. A sent survey from Pizza Hut I have rated negatively and someone has expressed regret via email. I do not have the money back yet and Pizza Hut does not seem to care otherwise. I don't order anything anymore.

I ordered my food via phone. I paid for my food, and got the police called on me because she said it didn’t go through on their end. Some glitch in their system. The money is was taken out my account.

The $60 worth of pizza that we ordered from Pizza Hut on Douglas Ave in Racine, was the worst pizza I have had in a long time, it was overcooked, very little and I mean very little marinara sauce... It was a original pan pizza which usually they are really good but this was horrible...

So excited about the new big New Yorker pizza ordered and it was burnt and no cheese. I had only sprinkles of parmesan cheese, called to express dis satisfied with pizza and young person on phone made it seem like I was a problemed customer mentioning most satisfied with pizza. St Clair Michigan Pizza Hut has unmotivated workers that don’t care about their jobs or food quality. Terrible feeling knowing I’ve been in area over 20 years and I call to express not a good product and was told by employee there wasn’t anything wrong with it. You have lost a customer for life st Clair Pizza Hut, some workers should have respect for customers!!!

We were very disappointed on the Big NY. Nothing like the tv commercial! It was cold, hard and we could not even eat it. We live 30 minutes away so why bother. Then when trying to do survey numbers were not legible to do so. Ticket #** entered by ** 2/17/23 1pm. My husband Luis ** ordered on app. Thank you but no thank you! Arlene

Want to thank Pizza Hut for stealing my money, while being completely useless at resolving the issue. They can sure take the money instantly, but of their system screws up and loses the order, apparently NOBODY can find any information about it. Placed an order for dinner online, got an immediate notification from my financial app that the money had been taken, but never got the normal order confirmation email from Pizza Hut. Gave it about 15-20 minutes just in case something was running slow in the system, then started calling. Spent about the next hour getting bounced around between 2 stores, the local call center, given a bogus number to corporate, finally getting a working number to Hut Rewards, who then gave me the number to Customer Satisfaction. More like Customer "Who Cares, we've already got your money."

I placed my online order at 6:03 but never received it. 2 hours later of waiting I decided to call the restaurant with the phone number provided in the confirmation email only to be hung up on, told my order didn't exist and I had the wrong location and after calling another number I was hung up on again. I doubt I'll be ordering from Pizza Hut again anytime soon.

These company that won’t give out 1 single condiment are greedy and selfish. I expect at least 1 condiment with I order wings. Yes I’m so petty. I we’ll not go back to Pizza Hut over this situation when there are other options like little Ceaser & Dominos

Hi there, We ordered pizza and it was suppose to be delivered within 1 hour. As we were heading out that night we called back to see where our pizza was? We were told it had been delivered. We called back again because it had not be delivered and they couldn't find our pizza. It was delivered another hour later cold and and we had to leave. We ordered 2 hours early for this reason. Driver kept arguing he delivered to a different address even thou he had the right address on the receipt he gave us. Tried to talk to head office two times for a call back and never received any contact. Very disappointed. We ordered from North Vancouver Pizza Hut.

Used to love ordering from Pizza hut. Hot and fresh usually under an hour. Today I ordered from them and when I checked the status, it informed me that it was done cooking but wouldn't be delivered for another hour. When did they start using Door dash? Very dissatisfied.

From the Pizza Hut app I ordered a stuffed crust pizza with extra cheese, pepperoni and onions. Once it arrived, it was hot, but wasn't what I ordered. I called the store and was placed on hold and then hung up on. The store is located in Decatur, GA on Flat Shoals Parkway. I paid 30 dollars for a pizza I did not order. That is OK because I deleted the Pizza Hut app and added the Domino's Pizza app. Their customer service is better and if they make a mistake, they fix it and don't place you on hold. When Pizza Hut can make the quality of their food and service the way it was in 1984, I will come back. I won't hold my breath.

My incident happened on November 20, 2022 at the Prosperity Park Drive location – Store # 35593. After placing an online order for contactless, curbside pick-up, I arrived to pick up my order as scheduled and checked in using the Pizza Hut app. Upon arriving, this location had a continuous flow of customer activity; nevertheless, I patiently waited in my car for my order. After approximately 15 minutes upon arrival, I decided to call the number to the location to notify the employee I was waiting. I was on hold for approximately 30 minutes, but I still waited because I could see the location was indeed busy. Thinking, during a break of customer activity, the employee would then deliver my order. This did not happen.

My last few encounters with Pizza Hut has been terrible. I spoke to corporate each time as well and they also did nothing. My biggest problem now is that I stayed a mile and a half away from Pizza Hut and they didn’t deliver to my house. Now I have moved to another home 2 miles from Pizza Hut and they don’t deliver there either. Does Pizza Hut still deliver??? Corporate can’t even give me a reasonable explanation to why they can’t deliver 5 minutes away.

AS USUAL, my order was super late, super cold, and super gross. Not to mention they had DOORDASH deliver my order, PROLONGING it's already late delivery, when I'm less than 3 MIN down the road from Pizza Hut... This location seriously BLOWS.

The pizza melt was hard with barely no cheese. Whatever meat there was inside the box and not the melt. It looked NOTHING like the TV ads. And that was just one piece. The other one had next to nothing inside it. Very disgusting and disappointed. I could have bought a Hot Pocket and got more fillings for less. Waste of money.

We ordered Pizza Hut Melts and they were disgusting and so hard we couldn’t eat them. They look nothing like the pictures. They don’t even deserve a 1 star. Plus to make things worse the manager does not care about our complaint and she’s really rude and disrespectful.

My family and I ordered the melts. We ordered them because they look so amazing on the commercial. When we receive them they were nothing like the commercial represented. I got the meat lovers. It had six pieces of meat, very little cheese. The marinara sauce cup was half full. The crust was almost burnt and I didn’t eat it. If you’re going to advertise food for the consumer to want it when they receive it, it should look as is presented. I will never order that garbage again. Pizza Hut should be sued for false advertisement. MAD AS HELL!!!

I ordered $42.03 of pizza online through the app for carryout. My card was charged and I arrived at pickup time given. When I arrived, store was crowded with customers all trying to pickup and was told their system had crashed. After waiting about 5 minutes, a woman told us all that, per their manager Josh, she was to get our name and numbers and we would all be refunded. Mine was to go back on my card. This was November 6, 2022. I waited until November 9, 2022 and no refund was given. I called corporate on that day and representative took my complaint and gave me a reference number. Telling me my money would be refunded in 72 hours.

This is the worst pizza place in the United States. We will never order from them again. They can't even deliver a pizza and then we call and get hung up on. This place needs to step up a lot or shut down.

I Order from our Local Pizza Hut on Average about 3 to 6 Times a Month. Here in our small Community of Newberry Michigan, Pizza Hut is the -Only- Restaurant in this Area that Delivers. I'm not in a condition were I can leave my Residents and go out to eat or pick up Take-Out. So 9/10 Times when I "Eat Out" I Order from our Local Pizza Hut. The Staff are Beyond Friendly & Helpful.

The only notification that delivery was on the way was by text message. After that, an incomplete order was placed on an outside door step with no other communication by the delivery driver. No door bell or knock. Thus the order sat outside in the cold for 30 minutes until I happened to look and happened to see it. Again, the order was incomplete. No one answered the store phone when I tried to call to at least get the remainder of the order.

Pizza Hut Melt. Absolutely the worst food item I have ever purchased at a fast food resturant. Purchased 11:00 November 2, 2022 Pizza Hut Columbus, Texas. I will not return to this resturant. This is a new menu item.

Tried the new meat lovers melt from Pizza Hut. Basically it's like a half thin crust meat lovers pizza, cut in half and folded. So you get about the same amount as 4 slices of thin crust meat lovers pizza for $7. Not bad, but not great either. The taste is pretty good and the crisp is definitely there. For $5 this would be a great deal, for $7 it's just average. The ad states that it's enough for 2 people. Only if those 2 people eat like birds, was enough for this big boy though. Mine had a decent amount of fillings and the crust was good and crispy. 3 out of 5 for taste and something different. Will definitely try the Chicken, bacon parmesan some time, but won't go out of my way for it. If they had a deal with them for like 2 for $12 or something I feel like they would be very popular. I know $1 or $2 doesn't sound like much, but can be the difference in choosing where to eat for many.

Hi...I ordered 2 medium Chicken Margharita pizza from Pizza Hut today Order No:**. The pizza arrived on time and I was surprised to see that one of the pizzas was just very thin crusted and extremely hard. In fact the topping was not all up to the mark and both the pizzas just seemed to be cold. Expecting a better service from Pizza Hut.

Received a free coupon because they messed up my order one time so decided to use it tonight for my son. Used the coupon but still had to buy something for 12.99 because they won't deliver if I don't. So what was the purpose still ended up paying for something I didn't mess up to begin with. Just had surgery, would not have minded going to pick it up but this is such an inconvenience. Hilliard Ohio 43026 is a shame!!!

This afternoon I went to the Pizza Hut at 1915 N. Steptoe ST Kennewick WA I was warmly greeted at the register, and I asked if the rectangular pizza was still available and was told yes. I said I would like to order it in Pepperoni. The cashier asked me if I wanted the meal and since I was given an option, I replied no just the pizza. She charged me $11.96 see ticket #0013. I left and returned a short while later only to have the manager standing at the register with my pizza on the counter. She stated, "You cannot order this pizza like this anymore, if you do you will be banned from the store." She said it was only sold as a party meal. I replied I simply ordered and was given the option of whether or not I wanted a meal so what was the problem. Her response was, "The cashier is new so now I have told you both." Needless to say they have lost a customer for good.

This is to the CEO and upper management at Pizza Hut. I grew up loving pizza hut supreme pizza. Do you all read the reviews you get on your pizza now? It is awful. What happened? Domino's did a concerted effort to improve their pizza because they previously were the worst pizza place. You are there now. I would pay more for a supreme pizza like Pizza Hut USED to make. You keep coming up with all these gimmick pizzas and tasteless other menu options. YOU WILL go out of business if you do not change your ways. Dominos makes a pizza that is 300% better than any Pizza Hut pizza. And in all honest, their pizzas aren't even great.

Very rarely do I ever leave a negative review. I feel that people are entitled to make mistakes and those mistakes be overlooked. HOWEVER, not in this case! I placed an order this evening totaling $63.82 (plus a $5.00 tip to the driver). )= This order included a Detroit Style Pizza, a Medium Thin Crust Pizza, 2 orders of cinnamon buns, 2 icings, 1 pasta bowl with breadsticks, and a 2 liter of soda. What arrived at my house were 2 medium pepperoni pizzas and an order of breadsticks. Nowhere near what I had ordered. I received a text message stating that it was being delivered by DOORDASH.

I ordered from Pizza Hut through Swiggy, combo pizza of 2 numbers. With that they mentioned 1 free pizza, but delivered only 2 numbers, if I'm asking for pending order they saying that will give 50rs coupon as an apology.

Order was wrong and the manager was very rude. Not pleased at all. Will not order online again, our in-store manager was hateful and did not help us or fix the order. Gave us food we didn't want and hung up on us.

Because of your website, you have lost a customer. I tried logging in several times. I confirmed correct password, etc! Still no luck. I even tried to start over and create another account. Your stupid site kept telling me my number was already in service. You have lost a customer. DONE WITH YOU!!!

So, I ordered 2 pizzas from Pizza Hut again as I liked their pizzas. I ordered 1 Veggie Feast and 1 Country Feast regular size with cheese crust. What I got is 2 very small Pizzas with literally NO cheese in the base, also the base was not properly baked, it was kind of UNCOOKED.. Very selectively scattered veggies and no proper shape as well.. Taste was also UNEXPECTEDLY BLAND. I have no idea how Pizza Hut got down to this level!?? And I paid 530/- RS for this CRAP..

So today “Pizza Hut” was having a promotional. If you make an account with them then you get a free medium pizza, I signed up and when I went to get my free pizza the worker asked the cashier “is that the free promotion“ and the guy says yes and he says, "Oh yea we don’t honor it because it’s fake." So I called the customer help line only to be answered by the rudest customer service worker who first doesn’t speak proper English. Second would not let me speak. Kept trying to basically yell on the phone so I won’t speak so I asked him, "Is the promotion fake or real?" He says it’s real just some stores don’t honor it, I said, "Well I guys should’ve started that instead of me wasting my time just to get my pizza rejected when they will throw it away anyways, when I told him customers are always right he said no they’re not.

Placed online order at 8:26pm and the site showed food was delivered at 8:50pm. Even after so many calls and disconnected calls, long hold time, never received any update on status. Children slept off by 9:30 and delivery guy called me after 10pm. I chose to cancel the order when the person from respective outlet called me. This was the worst experience ever with ordering food! I wouldn't recommend ordering at Pizza Hut site. I hope they process my cancellation and refund the amount.

My online order was missing items, approx. $35 worth, delivery driver said store tried to call, I received no calls. I verified that my online account had correct phone number. I talked to customer service several times via email to attempt to get refund, without success. Very disappointed in Pizza Hut, and will never use them again. There are many other good pizza restaurants.

As a long time customer of Pizza Hut, I was very disappointed with the customer service/racial insults of an employee by the name ** over. the phone on 08/14/2022 at 9:20pm. After waiting well over an hour for our food, my husband called to check on the status of our food & the employee by the name ** answered & was bothered by our call to check on the Pizza, when we requested his name he said ** you should know because you are a dirty Mexican. I was appalled and told him that I was Peruvian and I would no longer need the pizza & would be filing a complaint.

You can not get any deals on the phone so you have to go online. I'm not good with computer. I ordered pizza online.. I gave a tip cuz I thought was for delivery.. 1130 came around .. still no pizza. I called .. closed.. called next day. Was rude and said if the manager did this.. I'll be reimbursed.. ok I needed my pizza so put in another order.. same damn thing.. so I spent 65.00 on pizza and still no pizza. Been a week and half. No nothing.. I mean at closing you saw an order sitting there. Good customer service would have called. No pizza no money.. wtf... This is the one on L. I did get wings from 72 pacific. The manager was awesome. I know customer service. This is not okay.. get it together Pizza Hut.

I order pizza on my birthday at 8:00pm and the delivery was done at 9:50pm. I don’t understand why it took so much time. When called they said rider is not available. This is my same experience 3yrs ago. This was the last time I ordered pizza from Pizza Hut. The pizza which was delivered was cold. Billion dollar company and this is the product we get.

We ordered 3 pepperoni pizzas online. When they arrived both were cheese. One was over cooked. The other under cooked. Both were nasty. We called and management offered to replace so we have to reorder tomorrow but won't be back.

One of the worst experiences from Pizza Hut. I was in OMAN from childhood, there it was the best Pizza available. India I always went for Domino's for their good offers. This time by Bad Luck thought of giving Pizza Hut a try... I ordered in app... Money got deducted...but order not placed... When I called Customer Service they said it's some technical issues...and money will be refunded in 48hrs... Then I ordered again... This time order placed successfully...but I ordered at 7 pm, for a company virtual food part at 8, and the store was just 15 mins from my place...and it came after 8 only... Delivery guy was not polite... When I asked him for Chili flakes etc...he said not available... The pizza also... They have jumbled everything... In Sausage pizza they put pepperoni also...and no perfection at all... Very Disappointed...will never go for PIZZA HUT again!!! Better refund my cash within 48 hrs or else going to escalate the issue!!!

The pizza was amazing but when the pizza guy arrived he was sketchy and wouldn't speak. I said have a good night and just ignored me. But like I said the pizza was great. I will definitely order again and hope for a different delivery guy.

Been calling the customer service number for months now regarding points that just "disappeared"...gave them my account info and was told they can't access it..how??,, when I can clearly see my own info on the app... just kept getting emails saying they would escalate it--never hear anything back...still don't have my points back--that I EARNED!!...no help at all..I hope no one else has issues with their reward points...because you WILL just get the run around...your best bet is to just forget about them, simply..or start over...I will be closing my account and just ordering over the phone from now on.

Worst experience from Pizza Hut. I ordered pizza and received it after one hour from the promised delivery time. When pizza was delivered it was frosty and charred. I Will never recommend anyone to order from here.

I ordered a pizza. It was delivered. It was horrible. It was like cardboard you couldn't even bite it. So we called it get a new pizza. With that directed to corporate which gave us a coupon then to order the pizza we had to go online pay the delivery fee again and also order $12 to get it delivered. So I ordered another pizza chicken wings and 2 sodas and I still didn't get my photos and I had to pay delivery fee. So I tried to get in touch with somebody again to get my shoulders and I cannot get in touch with anybody and it was 2 o'clock and now it is almost 6 and we still have not eaten. It is horrible. Do not ever order from Pizza Hut Ever.

I have ordered Pizza around 9 PM, expected delivery was 20 min and selected centre was 10-15min walking distance from my address. Now forget about 20 min. It reached me by 11 PM (2hrs). Without any info/update. I tried to call, no one received, not even knew whether my order/food is reaching or not. Finally was delivered through Dunzo delivery and guess what!!! A cold horrible taste pizza...After few bites thrown to dustbin and had to cook my food. Thanks Pizza Hut for this horrible experience. Will try to avoid you in future.

I stopped ordering from Pizza Hut a few years ago since corporate decided to discontinue anchovies as an option, and they lied to me saying that they were temporarily out of stock. I will never use Pizza Hut for any reason.

It’s recommended not to have pizza at Pizza Hut Karve road branch. The pizza was not at all good. Please don’t use this outlet. Many other outlet might have good preparation but at Karvenagar it’s pathetic.

I ordered pizza from them a few months ago and never received it. I called customer service several times and they keep saying the same thing. I got frustrated because at this point I paid over 40 dollars for something I did not receive. They claim they sent me an email offering store credit but I already explained I wanted my refund in full and I have yet to have gotten it still till this day. They are horrible customer service. They take their time when they are clearly in the wrong. It's been 3 months and still nothing! I'm going to contact a lawyer at this point. This is ridiculous. It didn't take 3 months to take my money so why so long and with nooo response about anything. never again will I order from them!

We ordered from Pizza Hut on 18th June 2022 (Saturday) in JP Nagar Bangalore India. Our expected time of delivery was 9:27PM. No one turned up and we had to call customer care 3 times. Finally the order was delivered at 10:55PM.

The team with the Pizza Hut in LaBelle couldn't be better. I just moved into the town and decided to get their pizza. As soon as you walk in it was so nice to see everyone working together and seeing everyone smiling. I would go again.

On May 16, 22 I placed an order. The order arrived timely, however, the driver dumped it on my doorstep and left without ringing bell or knocking! The drinks were also flat and had to be trashed. I reached out to corporate the same day and they sent me a canned response claiming the local store would reach out within 3 days. It's a month later, and I'm still waiting. I've emailed them back several times and have not heard anything else from them.

I ordered my pizza and 20 min later I received a message that it was ready and out for delivery. 2 hours later I still did not have my pizza and nobody called me or texted me with questions or directions or updates. I called the restaurant directly and after being on hold for 20 minutes someone answered and I explained to them my situation. The asked me to hold. After being on hold for 30 minutes I hung up. My kids and I went to bed hungry and it was too late to order from another restaurant. I would give ZERO STARS if I could. I didn't get BAD SERVICE .... I got NO SERVICE. This is the worst store and the pizza isn't even worth the wait for NEVER - as in NEVER got the Pizza.

So I ordered this pizza from Pizza Hut, man it was tasty as well as quick, within 33 mins it was there. Dude the guy who delivered me was like the most pleasing person I have ever met across. The delivery staff is really good, like they aren't rude or just having down the face with no words, they are like, "Hi sir/mam. Here is your order," with such a big smile.

Pepperoni pizza last week. Tasted like it did in the 90's. LOTS of grease and the guy making them had sweat dripping from his forehead onto the work area. Gross. And ever since their child groomer book thing this week, I can't help but want to throw up even going by this place. I'm out. No more Grease-n-Sweat Hut

I have been a regular customer of pizza hut and I was satisfied by their service but today I ordered one of the best pizzas (Momo Mia pizza-veg) but the taste of the pizza was unsatisfactory and was raw from one of its sides. I request the authorities to kindly look into the matter at your earliest. Jai

We have been very loyal Pizza Hut fans for years and I have been ordering the same pizza for as long as I can remember. However, I am sad to report that after the last seven or eight weeks of constant screwups, unparalleled incompetence, and a website that crashes every few minutes during peak times, we are so long for good. In the last few weeks, I have had six orders that were either undercooked or toppings left off the pizza. Literally, hours spent online trying to place orders, often with no success. And after waiting from five to thirty minutes at a time for the call center to finally answer a call and being treated like an enemy, we have decided to simply go to Costco from now on and buy our weekly pizzas and do the baking ourselves rather than waste another five or six hours and many dollars on what used to be the best deal in town.

The staff Alexa was very kind and helpful. I had donated 20 pizzas to my children's graduation party/dance. I went in person to make sure I placed such a large order correctly and was going to be delivered to the correct place at the proper time. I asked about getting my reward points for this extremely large order. The staff said “I’m sorry I can’t get a receipt right now”. However, I went back in a few days later she was able to print a receipt out for me and gave me a phone number to call customer service to ask that the points to be added. Customer service said the points weren’t added because they didn’t have my phone number or my name. I sent a copy of the receipt circle the top in red that has my name in phone number on it. That is how I place the order in the first place.

I ordered 4 pizzas One veggie lover, one cheese lover and two Great Beyond pizzas. When checked the toppings of the great beyond, all we got were the Soya chunks where it should be Beyond meat Italian sausage crumbles. Either the recipe is wrong or the local store is cutting corners. When called later to report this, no credit or anything just "should've called the same day and this is only customer service you can get". What a "GREAT scam" in the name of the "Great beyond".

My experience was bad. Had a long day, want to grab a quick pizza on way home, did not want to be on internet and driving so I just stop, walked in, order. Got the large 3 topping pizza. When I saw she charged me 18.50 instead of 10 dollars they are advertising, she tells me I have to order online to get it 10 dollars. Why, it's still the same pizza. Also ran into a litter bird that work at 6625 Dixie highway Miami fl 33143. Told me at end of night they re-ring the orders, and pocket the extra for the people they overcharged on the deal pizzas.??? FYI mostly managers but split with some people that want talk.

I do not suggest you order from Pizza Hut, I literally paid 25 dollars for half cooked pizza and cinnamon sticks. On top of that, I ordered 2 drinks and they only gave me one. Not ordering pizza from there anymore

Pizza Hut is a scam! I never got my pizza delivered to my house! This is terrible service. Don't order from Pizza Hut! They wouldn't let me add ingredients. I found spit in my pizza and nails in the cheese.

We keep giving Pizza Hut a chance, but no longer. From the time we order to the time we receive our food by delivery, it has taken consistently 2 1/2 hours to 3 hours. This is after the order taker claims 30 to 40 minutes. Last night, 5/2/2022, we ordered a pie approx 6:15. Was told expect deliver within 45 minutes. At 7:30, called store and they claim waiting for Door Dash to pick it up. The store is approx 5 minutes from the house. So at this point, the pie has been ready sitting under a heat lamp since approx 6:45. (Was told about 20 -25 minutes to be prepared and ready). At 8:30 pm, called again and they indicated door dash has not come to pick up the order. So why the hell do they take delivery orders if they can't get it delivered in a timely manner. Ended up cancelling order.

I think it's sad that the Salt and Pepper of Pizza Hut is now charged for. Grated Parmesan and Red pepper flakes should be on the table just like salt and pepper is at any other restaurant. This is absurd.. You are going to put yourselves out of business by charging for the simplest things!!! I'm surprised we didn't have to pay for a to-go box!!!!

"Dear sir, Order number Your Order No ** has been dispatched and will be delivered soon by Harman," This order That was fraud as in system tracking delivered 20 minutes prior the delivery boy reached. Moreover pizza was not hot and delivery boy acknowledge that backend team is forcing them to deliver in system even if physical order delivery is pending. Delivery took around 55 minutes bro deliver. Poor service by Pizza Hut. Quality degraded as compared to Domino's and La Pino pizza brands. I will not order and will escalate on social media till satisfactory action is taken from your side

We order to a shop close to our house. Whenever we order we get no dipping when we ask for it. The toppings are very little quantity. Example; the chicken are only like 1-2 per slice compared to other stuff.

I have called to order a pizza from Pizza Hut in Harrisonburg VA and the last 2 times and today they have hung up on me, or pretended to not hear me. Answered and said they'll call me back and hung up... no call back. It's ridiculous at this point its been several different occasions. I don't complain ever but I honestly had to say something, it's that bad and wrong. Very very disappointed I like their pizza but I'm switching to Domino's!

After placing my order with what seemed like a call center out of country, I was hung up on before asking any questions. After waiting 2 HOURS I FINALLY reached an awesome person named Alan at a pizza hut near me who was able to tell me what restaurant would have my order. After calling that restaurant the girl was very short and dismissive with me. Saying "orders are out" and hung up. I received a soggy pizza and cold wings and I put the tip on my card so I tipped VERY WELL for horrible service and food I had to heat up after 12 hours of work! Highly disappointed!!

I put an order on their website, while I was putting the order I selected my current location and the order was placed to their Noida, sector 119 outlet which is around 4km away from my delivery location. After waiting for around 40 min I got a call from them. And they were saying that my location is too far to deliver my order. When I confronted them they said to try to deliver it. But after 10-15 min they called and refused to deliver my order.

I called in a order for a large 3 topping topping pizza since we had a coupon for $8.99 at the 377 Lear Rd., Avon Lake, OH 44012 Pizza Hut. I wanted only one item (black olives) on 1/2 so I thought I could get two extra items on the other 1/2. She said, "No, the black olives counted on the whole pizza and there would be an upcharge for the other two items." I never had this problem with an online order that I have bought so much pizza at this location. This place is not worth the trouble, not going back after this last order I placed.

We called to order 10 orders of breadsticks and our boy Chris was the best man to answer. He was very respectful and thoughtful to all our confusions. Other pizza huts need guys like Chris. with love - Jacob, Chris, Jonathan

I ordered three pizzas, one Supreme, one pepperoni, one meat lovers. I received two pepperoni and one Supreme. The pepperoni had slices without pepperoni and all three were missing sauce. Never again Pizza Hut.

I walked in to an empty store front and finally someone came out to take order. He couldn’t speak English and I don’t think he understood either. A delivery guy came in and took a simple order. When I got home the order was wrong. When I called the store I was hung up on!!!

Pizza Hut offered a number of crust seasonings for their pizzas. I don't understand why they discontinued this, it was the thing that made them better than competitors. Now they are like everyone else.

I placed an order at 2:00 pm. for a staff meeting at 6:00 pm. My order was for 7 large pizzas. My pizzas arrived at 7:00 after my meeting was over. I had nothing to feed my staff. I called the location at 62nd and Allisonville in Indianapolis IN. several times. I finally spoke to someone who told me she couldn't help me as I placed the order on line. She then transferred me to the "hotline" where I was hung up on three times. I have no way of getting my money refunded as I can't get through to anyone. Will never order from Pizza Hut again.

2/25/22 I am terribly disappointed and after their bad behavior last night I will not be ordering from them again, ever. I ordered dinner last night for delivery. When my delivery time came and went with no food, I checked my app and it said, delivered. I called their number several times, but no one answered. After an hour of trying to reach someone, I checked Google reviews. This wasn’t the first time someone ordered, and their app said it was delivered, but hour later still no food.

If you order Pizza Hut after this, you're part of the problem. So we just ordered a pizza from pizza hut. They screwed up in the bread sticks. So the guy said he was going to come back. My boyfriend call the store, got it credited so everything was all good. The guy came back anyway with bread sticks. When my guy answered the door, he told the delivery guy that he called the store and they credited him so it's all good. The delivery guy wanted us to pay him anyway. I was grabbing some cash to tip him just for coming back until he threw the bread sticks at my boyfriend and called him a "**".

I ordered with the Stoneybrook, Louisville Ky location. I waited 1 1/2 hours for a pizza to be delivered. I live 2 miles from the store. When I called the store to check on my order they apologized for the delay and offered a credit. Of course the pizza was very cold and disappointing. I have emailed many times. Customer service agreed to the credit but I have not received it. The store manager also said I am to receive credit. They are no longer replying to my emails. This just makes a bad experience worse.

Not worth the price. Taste was disgusting. Very little cheese, very little meat. Crust was not cooked. Hard to chew. Crust was very thin for hand tossed and adding a dollar more for pan pizza is outrageous because there is not much of difference!!! So not worth the price! So Fed Up! Trash pizza!!

Order was a med Supreme. Showed up on time but it was cold, barely any toppings, more sauce than toppings. Some toppings not on. Also it tasted old as if was made before my order was placed. I will not order anything else again from 26 wasted.

They recycle you over and over through their website. I will do everything in my power to never have Pizza Hut again. I had to enter my credit card information 10 times and redo the order over and over until they closed and now no pizza.

Pizza Hut has the worst chicken wings I have ever eaten.. They use the ones that you buy in grocery stores that are boxed the pre cooked kind (gross). Go order some wings from Volcano's or Rose City Pizza & compare them to Pizza Hut's wings & you will see they are rubbery just like the frozen ones from the grocery store. I will never order from here ever again. I will stick to Volcano's or Rose City because they are actual chicken wings not the frozen rubbery ones!!

I can't believe Pizza Hut has removed our ability to add flavor to their tasteless, cardboard crust. Are you kidding me? You removed the parmesan crust? At least it had some flavor. Please bring back crust options or you have lost customers.

Pizza Hut pizza is by far my favorite pizza but the store on Vaughn Road leaves a lot to be desired. I ordered a pizza two hours before closing then five minutes before closing they called me and told me that they did not have a delivery driver and it would take 5 to 7 days to receive my money back on my card. I then called customer service to complain and to see what other options I had, And the gentleman that I spoke with after getting my information just transfer me to the store. I will never order from that store again although it’s closest to my house. I would rather not even have Pizza Hut.

I wanted a fast dinner meal for my school age kids and ordered one pizza to be delivered. It has been over an hour and a half and we have not gotten the pizza. I have been attempting to get a human being on the phone for over forty-five minutes to no avail. In fact I've had to hear the same recording telling me that the dinner dilemma has been solved because no out pizzas the hut :.( Even though this store is super close to my house I will never use it again.

I ate pizza in Dubai and America. It’s awesome with cheese loaded and toppings too but here it taste like crunchy bread with not a single thread of cheese. Toppings hardly we found here in Bhubaneswar. Very poor quality.

Paid $30 for the dinner box. Included 2 medium pizzas. Some slices didn't have one piece of meat on them. Now for the price that was poor service. The person taking the order seemed to not know anything. Just a bad experience all together.

Ordered 3 pizzas from the County Line Rd location in Fayettvile. First and last time at any Pizza Hut: it was that bad. Cheese burnt onto crust, crust hard and straight as a board, zero sauce. It was so bad that even my 8-year-old said, "No thanks." Nice counter experience, but when we got home we were extremely disappointed. This was further on a Wednesday night, before 6:30 PM, so not a rush time. No good reason for the awful experience.

I recently ordered a large pizza on Jan, 7, 2022 at the Compton Ca location. The pizza was a 3 topping pan. There was literally no sauce, barely any cheese, and very little toppings. The pizza dough was not thoroughly cooked and very little flavor. The only thing good about the pizza, it was hot, and ready when I arrived. I really wish I would of taken the pizza back. We won't be ordering Pizza Hut anymore!

Ordered on Friday Dec. 31. Spent 50$ and got 2 medium pizzas, a 2L pop and some dips for my "missing" chicken wings. Called the phone number (online), they transferred me to another phone number (online), they transferred me to another phone number and I was put on hold for over 30 minutes.... Really sucked.

Been a while since I ordered, they changed the sauce. It stinks. No flavor. You're right next to Kraft and killing their mac and cheese recipe. You need to fire your research department and your CEOs. You don't fix what's not broke, now it's broke. No reason to buy from either of you again. Good decision!

The Pizza Hut in Passaic, New Jersey service are horrible. My order was missing an item and another item on my order was not what I ordered. They charged 50 cent for garlic sauce and didn't put it in the bag. I placed the order on online to avoid confusion. However, reading is a problem at this place as well. Just shut down the location.

I ordered 2 pizza and breadsticks at 5:15 pm for delivery. At 6:13 I attempted to contact the store to see where my order was. I tried 4 times to reach the store but no answer. I had my husband call and she finally answered. He asked how much longer. She said order was ready but it would be another 1.5 hours because they only had 1 driver. I instructed my husband to file complaint and ask for 50% refund since the pizza has been sitting and probably dried out. They should refund driver tip which was included in order. If they

The Pizza Hut in Columbia Heights MN is the worst pizza place that I have ever had and the people there are so rude. I ordered my pizzas and it took them a little over 2 hours just to bring it to me. I live not even 2 miles away. When I called the lady was so rude to me I have never been treated like that from a pizza place. I'm very disappointed with everything about this place. If I could I would give this place a big double 0000.

We placed an online order at 4:30pm for delivery, and we didn't get it until after 6pm. Not only was it cooled off, but it was only half our order. The delivery genius said he would let them know at the restaurant, to take it off our bill, but he didn't. I also called the store several times to follow-up, only to get the automated Pizza Hut voice-over. I wrote a complaint on the Pizza Hut website, which no one has responded (it's been more than 3 business days like they said to allow), and if you call customer service, you don't get anyone there, either. Just the same damn automated Pizza Hut voice-over that the Augusta, Maine restaurant had on repeat. It looks like this is the MO for Pizza Hut, just reading through the reviews on here from all over. I'm guessing the company is closing in 2022, because they don't seem to do anything to keep customers. They've certainly lost our business for good.

Placed an online ordered 6:25 p.m., was told order was received and would be ready approximately at 7:02. However that was not true! I stood and waited oh so patiently for 2 hrs! The order was still not ready for pick! The manager was very oh so rude while yelling in the store to the other associates to bring her whatever products she needed at the time! Oh and don’t let me leave out she refused to come to the front counter to speak with the customers upon our request. No one was removing the products from the oven as they came up therefore everything that was in the oven was very much so BEYOND BURNED! On top of that one of those burned products was MINE!

Order online but I did not get what I ordered. Call the store, the staff asked me to give the order back and renew the order. Suddenly she put me on hold for a year...(very long waiting) after realized, no one call or reply. I called back and put another order and asked to make sure not double order then she put me on hold for a month....(long waiting). I called back for the 3rd times, the customer service told me to forward the call to manager. I even asked, for how long the manager would pick up the call? She said soon. Unfortunately, no reply. No hope, the stuff just rude without any confirmation or anything, just put on hold for long time. They charged my card. I will never order again.

Delay in delivering the orders and forgot one dish which was not punched in the system. I called the supervisor and waited nearly 10 minutes. He didn't show up. That's the second time I have same issue in the same restaurant.

Few friends and I decided to order Pizza Hut, usually we do it online but every payment option was leading to an "error" of one for or another so I decided to call, and it led to customer service with people who didn't know anything. They didn't even know of any locations delivering in my area. They were trying to get me to fix the error on my phone when I just wanted to order pizza and when I asked if I could just order they said no, that's a different department so they transferred me.

Pathetic service. Worst experience I ever had. This is the first time I had ordered from Pizza Hut. Unfortunately it has been delayed by 1hour and 50 mins. In spite of that the pizzas were horrible. Awful taste. It tasted like a raw pizza without any cheese and toppings. I had paid extra for cheese but there was no cheese neither any veggies. It was empty. I never ever expected this from pizza hut. Which is known for the best pizzas across the world. I called up customer care but there also I did not get any response. Neither they have refund my money nor they entertained it seriously. I did a big mistake ordering from here.

I paid $24 for a Detroit style pizza. I was notified it was on the way (I live 15 minutes or less from the restaurant) and it took an hour to arrive. The pizza was cold, and the toppings were ridiculously sparse. I paid for pepperoni (there was none) and sausage (there were about 12 pieces) and mushroom (there were around 8 pieces). The pizza was almost bare. I tried to call the restaurant and was told I would be transferred and was on hold for over 5 minutes. I'm done. I will never order from Pizza Hut again. I can get 3 pizzas from Dominos at this price that are hot, fresh, and chock full of toppings. Pizza Hut, you can do better.

Ordered a pizza. 1 hour later got a call from a neighbor saying they received my pizza. Called the HUT and All I Got Was Bad Attitude. They claimed it was properly delivered. Out 30 bucks and no dinner. The so-called manager had very bad attitude and no customer service experience. It Was Like Talking To A Scripted 12 year old. Never again...Reversing The Charges....Bye HUT.

Ordered a delivery pizza and they left it on the sidewalk in the rain under a doorbell by a door without notifying me. I did not check contactless but they choose to do it that way. Do not prepay at this restaurant.

It was so embarassing coming staright to Pizza hut counter and talking to front end Vipin in GTB Nagar Delhi on 2nd Oct. At the counter as when I was checking the rate and details, he arrogantly handed over the menu to me and told to, "Check the menu on your own" and later asked me to sit at the dining table. I was really shocked with the unprofessional attitude. So later I have booked online and promised myself that I will never come to Pizza hut counter.

Their service has went to **!!! Their call line, nobody picks up and when they finally do they hang up or don't know ** so they forward your call. They charged me 4 times, no refund!!! 2 hrs later no pizza!! I am extremely disgusted in Pizza Hut and their cs and hospitality. Papa John's is my new providers. I advise everybody to change to papa johns.

I ordered pizza from Pizza Hut and being a very old customer I expected a good taste but this wasn't the same taste that use to be there. It was disappointing. And moreover, the delivery was also late in spite giving the order so early almost 30 mins late.

I ordered pizza at this location for delivery and they forgot my sauces. I called to see if they could bring them to me and the manager said that they were not going to send my sauces with any driver. They wanted to give me a credit but I ordered the sauces and I told them that they should have not forgotten them. They said that people make mistakes and I agree but mistakes are made to be fixed.

Ordered Pizza online. Paid with card. Even left a tip on transaction. Guess what? Two hours later no pizza. will not support this company again. Local pizza shops are better. Do not write anything bad. Consumer Affairs does not like it.

I used the online app to order one large pizza with 3 toppings. The toppings mushrooms, black olives, and banana peppers. This pizza was intended to feed a family with small children. I also ordered a side of bottle of pop and bread sticks. I also asked for curb side pick up so I didn’t have to get the children out of their seats to go in. Because of this I tipped 25 percent on my order. Big mistake!!! I got there. The app wasn’t working so I couldn’t check in. I tried calling but no one picked up. I kept trying to call. Eventually gave up. I got the kids all undone from their car seats. Went in. I noticed there was only one family in the lobby. All six employees were messing around not one of them working or cooking and the phone left off the hook. I got my pizza and bread sticks.

We tried the new Detroit thick crust pizza. It's rectangular and we had the pepperoni with mushrooms. They pour extra sauce on top of the cheese and toppings. We didn't like that. If you really like tasting and seeing your toppings, tell them to leave off the extra sauce on the top. It's just too much. Yuk!!!

My wife order online and call them same time for confirmation of order and location. After we received 2 time calls from their different branches about location and we explain them. They keep transfer our order from one to another branch and then they are able to deliver after 100 minutes when I ask them to CANCEL the order.

The worst experience I have ever had with delivering pizzas. I ordered 3 pizzas. It was an estimated 65-85 minute delivery time. 30 minutes later, I get a call from the manger saying there were 80 deliveries before mine and they won't be able to deliver that night. I asked to pick it up in 30 minutes (an hour after ordering and paying for it already) and the manger that time wasn't available for pick up. I ended up cancelling the order and I'm still waiting for my full refund. I will never order from Pizza Hut again. This wasn't the first bad experience and they won't get another opportunity!!!!

My husband and I decided as of his testing clear of COVID, we’d treat ourselves to a pizza. We chose Pizza Hut because it was close. Ordered online for curbside pickup and we got an email with instructions. We arrived and there were no designated anything for curbside so as directed in the email, we called to alert them we were there.

For the first time in several years I ordered a pizza online to pick up at Pizza Hut. I should have read these reviews first. My pizza was ready a half hour after it was supposed to be brought to my car. It was overcooked and so salty as to be inedible. So unhealthy. I looked it up and found that Pizza Hut in America uses more than double the salt that it uses in other countries. Shame on them. Do not feed this to your children or eat it yourself.

I ordered over an hour ago for a 45 minute deliver and I called the store and they have no record of the order. I paid with a credit card. Not the first time this has happened. This is going to be the last time I order from Pizza Hut. Order from anywhere else until they get their act together. Horrible.

Placed an order online. ORDER # **. Placed on July 23 at 5:56 PM. Somewhat lost track of time, call two hours after order is placed. Store has no record of the order. But my credit card has been charged. No one can tell me how to fix that. Nowhere on the web site. On duty manager just tells me to wait 24 hours to see if it reverses and call back if it does. How, exactly, is that going to work? Why would they just credit me my money out of the blue? Personally I think she was just trying to get rid of me. So I guess I'll just have to dispute the charge with my credit card company. We'll see what happens, but I doubt I'll ever be ordering anything from Pizza Hut again.

After ordering the pizza, paying a delivery charge (which sole purpose seems to be to decrease the driver's tip while enriching the corporation), paying taxes, and tipping the driver 15% (it would have been 25% without the delivery charge) my total was about $30.00. And for $30.00 I received 4 small bottles of Diet Pepsi (real value: about $2.00) and a pizza that had a leathery, dry crust and dry vegetables (real value: about $3.00). I'm assuming the pizza was sitting under a heat lamp before delivery for a couple of hours. Doing the math, the corporation took $25.00 from me. Yum! Brands owns Pizza Hut; they own a number of fast-food franchises and the result is high prices and poor food.

Stole 50 dollars from my debit card and never responded to my calls. Now me and my kids are eating beans to get the hunger of a promise I broke that Pizza Hut was on its way.... never got here. GOD BLESS YOU.

I haven't had Pizza Hut pizza in a lot of years and I decided I would get one for Father's Day as a treat. I'm sorry to say it was very disappointing. I had ordered a stuffed crust with extra cheese but the cheese was very thin and the stuffed crust wasn't stuffed. It's been a few years since I've had a pizza from pizza hut. My memory of the stuffed crust was when I would bite into the crust the cheese was running out and the one I got was from what I remember. I will have to say I'll be trying another brand next.

Ordered online, went to pick up order, staff come out, says name. The staff grabbed receipt for me to sign, threw it on counter said sign and walked to back of store after putting food on counter. NOT A HELLO, GOODBYE, OR THANK YOU!!!! YOU are in the wrong business. You have NOOO CUSTOMER SERVICE!!!!

I order 5 pizzas and a Bread. My son pay cash and I only receive 3 pizzas. I call 10:47. It's 11:21. Keep waiting for my pizzas.!! I call the driver. She told me to call the Pizza hut and they say they will send the pizzas but I'm keep waiting.

I ordered pizza and breadsticks from the Pizza Hut on S Business Dr in Sheboygan. I called to complain and tell them that I didn't receive the marinara and they said, "What do you want us to do about it. If it wasn't in the bag then I guess you don't get any." And then hung up. The pizza I got was almost all the way cold. I will NEVER order from pizza hut again. Since they can't even give their customers the time of day and if I was you I wouldn't either.

I called and ordered pizza. The guy that took the order read my order back to me as requested. Two large three toppings special (I ordered the same thing the week before). When my pizza arrived it was one (1) medium 3 topping and 4 sauces? The bill was the same as if I got 2 large pizza’s. The driver was the same one from week before very nice. I called and actually got the Pizza Hut itself not the call center. Spoke with some gentleman about the problem. All I got was this is the order we received. Well thank you Sangaree SC Pizza Hut order number 159 for the experience.

I ordered to get delivered and it was terrible. They didn't bring me the right thing and they brought me a whole other order. I ordered with the app and they didn't even ask for money they just left it there, my friend order and it was delivered to my place. This is utterly ridiculous. Not ordering AGAIN. I also choked on the food and the Pepsi was very flat.

This location needs to close indefinite. I ordered pizza on 3/16 at 9:05 PM to be ready for carryout at 9:30PM... Upon arrival the young teenage girl at the register stated the wait would be 25 min more... the timer never updated or showed the pizza as ready. At 10 Pm after several customers had ordered & their food was either not right or not ready!! I was furious bc the cashier thought it was funny & begin to smirk. I asked for a refund of my 28.00 & left!! This is not acceptable & the refund does not make this right! I will take my business elsewhere....Unit#004267 ph#904-924-9500_ Dunn Ave Pizza hut is far more the Worst service for 2021!!! If they can't handle volume without all the attitude. They should NOT be in business .. I will definitely copy & paste this review to Google & watch the reviews increase overnight!

I remember when ordering a Pizza Hut pizza used to be in quality not trying to cut back on the toppings? I ordered a pizza with double toppings of sausage. Only got very minimal amount of sausage and I was very disappointed with the quality of the sausage let alone the crust was not cooked thoroughly. I remember back when I used to order a pizza hut pizza and I got a really good tasting pizza of high-quality. Now I pay $25 with delivery and tip and got something that wasn’t near that quality.