Pizza Hut Reviews

I asked the waitress if they could put spaghetti on the buffet. She said they don't put that on the buffet which I've had that many times on the buffet before. So I asked the cook if they do and he said, "Yeah I'll put it in right now." In a little while he brought it out to me and as I was eating it I found a huge chunk of hair which after thinking about it, that could've been pubic hair. I pray that it wasn't. I felt like throwing up. I was so grossed out. Ever since the other manager has been gone the whole overall service has gone downhill. Now I don't wanna eat there anymore.

I normally try to be very understanding and respectful. This is not one of those times. My teenage son used my card credit and ordered pizza online for delivery. Well he transposed two numbers. The card still worked. We found this out because the very unprofessional Angola Pizza Hut manager by the name of Ed called and threatened us. He demanded my credit card number over the phone. I told him I will call Angola Pizza Hut phone number back because I don't feel comfortable giving him this information via phone especially considering your demeanor. I also told him that I needed to find my receipt and check my banking account. He proceeded to call me a criminal and tell me he was calling the police and having me charged with credit card fraud. I am beyond upset. We are good people, and would never do something like this. He totally handled everything unprofessional.

The Northern blvd Pizza Hut location took over 1 hour and 30 minutes to deliver our pizza. When I called after 1 hour the gentlemen who came to the phone first put me on hold for several minutes then came back to say it will be an additional 15 minutes. When I questioned why it was taking so long when the website clearly stated delivery within 30 minutes, the man stated "we only have 2 drivers." He was very rude and not apologetic at all.

We arrived to Puerto Rico yesterday. After a long day out, we showered then realized that the hotel did not have room service. At 8:33 pm, I decided to change tradition day and I ordered a pepperoni pizza with Hut's favorite garlic crust and a soda. I received a call at 10:03 pm from a ** stating that the drive would arrive in 6 minutes, which is the distance from my hotel to that Pizza Hut. The pizza arrived 30 minutes later. My son took the pizza. When we opened the box, the pizza looked like a 1 day old pizza, cold and without the Hut's favorite crust. We know pizza because we have it EVERY Friday for the past 6 years. We were right to assume that Pizza Hut in PR would be similar to the others since we travel 4 times a year and order Pizza Hut in other states. I called the store located on 154, 150 Calle Labra, San Juan, 00907, Puerto Rico, 1-781-722-3771.

I was at Pizza Hut. I was getting some pizza, it was my sister BDay and I was waiting for about an hour for pizza. It didn't make any sense. It took so long and we got nothing in return.

Last three visits I was told 3 different things. When ordering any toppings that I wanted I was told first… "no problem!" 2nd, I was told "we can't ring it up so we can't do it." 3rd, I was told I could only order a pizza on the menu! :-\

I had a credit in the store off of Bermuda Dunes and they still didn't get it right for the third time, they didn't want to do my order again because they were busy. I left them and was called a ** on my way out.

So I order a pizza delivery. When my two pizzas came, they was burnt. I called requesting for a manager which I was on hold forever. A female get on saying they will send someone to make it fresh & have it ready to sent out. But it never showed. So my boyfriend call back for the female to give the phone to a male to say oh they close after I waited for another. This is very unprofessional. I didn't get a new order of pizza or my money back. Just left with two burnt pizzas.

My friends and I decided to dine in and as usual we decided to choose our seat while the waitress got the menus. We sat down. 10 mins passed and no menus. We went up to her and she said what we did was disrespectful. It made no sense. We tried speaking to the manager. It turned out she was the manager. We left with out buying anything... I believe what she did was not mature and there was no reason for her to act that way. Pizza Hut needs to pay more attention to who they hire and makes their managers because I promise you I'm no longer buying Pizza Hut.

I placed an order on a Tuesday night at 9:15 pm. They said that my order would be delivered at 9:45 pm. At about 10:30 I called back multiple times to request an update on where my food was! I called about 5 times and I had not gotten someone to answer the phone! I gave them certain instructions so my neighbors wouldn't be woken up and they were not followed! My order arrived at about 10:40! An hour and a half after I ordered! I will not order Pizza Hut again unless I am entitled to a free item due to the wait!

Unbelievable service. Driver refused to bring food to my door even I told him I have a disabled son. Driver very rude. Took the food back. Now Pizza Hut customer service is just as bad just giving me refund. No apology or vouchers. Never ever ordering from them. Now it's all about Domino's.

The purpose of a buffet is to provide sufficient variety and quantity, right? Well not at the Pizza Hut in Pewaukee, WI. During the lunch hour there are never enough pizzas or breadsticks out. I waited 25 minutes for them to replenish the food. Only 1 pizza for 20 people? Don't have a buffet if you can't keep it stocked with ANY food for patrons to enjoy.

We will not go to any other Pizza Hut but this one. The manager is a polite people person who cares about customer service and quality food/service. He is the best manager I've encounter so far at any Pizza Hut. Every time we have ordered from this place it has been right. I am very pleased to say this manager and the staff need a round of applause and a raise. Keep up the great work. Pizza Hut, 5421 Roosevelt Blvd, Jacksonville, FL 32210, 904-389-5966.

Waited two hours for our pizzas. Called and the employee who answered was extremely rude and hung up on me. My boyfriend called and he was transferred to a manager, apparently if a man calls he gets a better response. Way to go on that one Pizza Hut. The manager he was transferred to, **, wasn't even at that location. He was rude as well and went on to tell my boyfriend that it's a free country and if he wants to order pizza elsewhere feel free. We've ordered from this location multiple times but apparently this time they've chosen to lose our business. Way to give such crappy customer service and ruin an otherwise great night. Domino's all the way from now on, they're always polite and actually deliver our orders. Sounds like PR needs to teach your employees some manners. Also, it's almost impossible to send a review directly to Pizza Hut in order to air your grievances. The website link that they provide is consistently down.

If not the first time, the second, and if you can't do it the third time, don't expect to be in business long. We ordered a coke that never came. We ate our pizza and watched movies with milk and OJ. The driver, who I tipped $5 (20%), promised to go back and bring it in 30 minutes. An hour later I called and a girl promised to bring our coke in 30 minutes. An hour later I called and spoke to a manager, who couldn't find a name or email address of the owner so I could explain to him why he's losing a lifetime customer who will share his experience with anyone that wants to hear it, for time immemorial. Bye, Pizza Hut! Prospect KY, 9219 U.S. HWY 42.

I order last week pizza and wings. They got the wrong order wrong pizza and no wings. Plus they took 1 hour and 20 minutes to deliver my crap. And it was all wrong. I spoke to the manager it was a hispanic guy. Told me he was going to give me credit. I call today to get my free pizza, they told me I didn't have any credit from this store manager. This will be the last time I order pizza from pizza hut. Domino's is way better, better service too. The employees that work in pizza Hut the one on bissonnet in houston texas are all idiots they always get the wrong order. And they have an anger problem. It's not my fault y'all got a sorry job. I would Never order pizza Hut again.

My friends and I ordered a pizza box and I put the wrong dorm name by accident. (We live at ASU Beebe.) And our delivery lady was HIGHLY RUDE AND VERY DISRESPECTFUL. Her attitude was not necessary. I think our delivery lady was named **. She drove a black car maybe Honda or Nissan. But she was very rude and when I tried to apologize about the name being wrong she go very rude with me and went in about the rules they have. We understand that there are rules. What we do not understand is why she got so angry and rude with us. I will not order pizza from Pizza Hut again if she is my delivery person. Sincerely, upset precollege students.

Went to the New Albany, Ms store. It was 15 minutes before she ever came and got our drink order. After she brought our drinks she just walked off. Didn't even take our order. Had to call her over to our table to give her our order. After sitting there for 40 minutes we found out that she hadn't even placed our order. So the waitress goes over and made our pizza herself, didn't wash her hands or put on gloves. The worst service ever.

I ordered two pizzas online from Pizza Hut in Reidsville Ga and it was the 11.00 deal and an order of breadsticks which came to 32.00. I picked it up and signed the ticket. When I got home a couple hours later I was checking my bank account online and the 32.00 was taken off and I was charged 41.00. I called the guy ** that checked me out and he said, "oh yeah it was 41.00." I asked to talk to his boss and he said, "I will call him and call you back." I got a call back within 2 minutes, which was kind of shady if you ask me. I was told to come to the store and get a refund. When I arrived at the store I had my receipt showing 32.00, I asked him where his copy was that I signed and he produced an unsigned copy that had 41.00, that led me to believe he gave himself an unearned tip. Basically he stole from the customer. Shame on Pizza Hut for hiring criminals such as ** at the Reidsville Ga store. It won't get my business no more for sure.

I ordered a pizza online from Pizza Hut at 7:48 pm on a Tues evening. They took my order w/ no problem as I have done many times before. Shortly after I received a call from the store saying that due to the hour, they wouldn't not be delivering because it would be dark by the time it arrived. **, the manager, stated that she cancelled my order and that was that store's policy for my apartment complex due to a previous robbery. Well, robberies can occur day or night. I have been here for 3 years and have never heard of one happening during that time and I have no other fast food companies have given me any trouble about the hours they will or will not deliver. I tried to talk to managers and got put on hold and re-routed back to the store for the same rhetoric. I submitted a written complaint and no one has responded either by phone or email. They obviously don't care about good customer service.

I ordered a personal pan pepperoni and spinach pizza for one of my daughters. My other daughter had a personal pan sausage pizza. The daughter with the spinach pizza woke up during the night vomiting like crazy with excruciating abdominal pain. Took her to the emergency room. Doctor said it was food poisoning! I had never seen my daughter in that kind of pain before. Scared the life out of me almost .. but I will never again order pizza from Pizza Hut. Ever. And I advise anyone else to think twice before they do.

I stopped ordering from Pizza Hut a long time ago because I always felt that they skimped too much on the cheese, but after years of eating elsewhere, I decided to give them another try simply because they have a garlic flavored crust, a flavor that I really love. I ordered an extra large pepperoni stuffed crust with extra cheese (so that I wouldn't be disappointed with the cheese this time), on a garlic crust. What I got was an xl pepperoni pizza with almost no cheese on it with a plain crust. I Give Up, think I'll wait a few more years before I'll order from you guys again..........

I order pizza for delivery and I wait the pizza for 2 hours and when I get the pizza, it was so bad and ugly. I never gonna buy a pizza from this place. I prefer to go at Little Caesars, they have a better pizzas and I told all my friend about this and they tell me when they go at Pizza Hut, they have a bad customer service.

I ordered a pizza and drink from Pizza Hut in High Point, NC online for delivery. I ordered it at 9p.m. which was 2 hours before they closed. At 10:10p.m I called and was told they left at 9:52 and should be there any minute. When he finally gets here the pizza is ice cold, not well done like I asked, and has a Parmesan cheese flavored crust and I HATE and refuse to eat Parmesan cheese in or on anything. I attempted one slice after throwing it in the oven and couldn't do it.

I ordered two bacon cheese stuffed pizzas, 2 orders of breadsticks and 24 Honey BBQ Breaded Bone-out wings (Wing Wednesday) from Store No. 024013. Now I have had problems with this store before: Missing toppings (but still charged for them) and extremely late deliveries, but this order took the cake (6/3/2015). The food was horrible! The cheese on the pizza seemed to be browning (not burnt) and the pizza dough was dry and tough to chew and so were the breadsticks. The wings barely had any sauce on them. I was so angry that, with the exception of the 2 liter sodas, I threw the entire order in the garbage. $72.00 down the drain! I should get a refund! I will never order from Pizza Hut again!

I ordered Pizza Hut for the family and was a little short on cash so I wasn't able to tip. The delivery driver made a smart remark when I handed him 26.00 on my 25.00 check. Then a couple of seconds later he called me from a restricted number and called me a cheap ** and continued to curse at me over the phone. 8001 castor ave Philadelphia PA. The phone call was very disrespectful. I hope something is done about this. It happened around 9:30 tonight 6/3/15.

I don't want to bash all of YUM but the store I worked at was the worst experience of my life. When I started our general manager was a complete slob the store was a mess, lights burnt out, everything leaked. The money was horrible for the amount of cleaning the servers did. Also if the customer complained about something that a server had NOTHING to do with it you were reprimanded. A few of the managers were extremely hypocritical. They would yell at you for taking 5 mins to yourself and then they would be gone for 45 mins during the lunch rush.

My family and I we were treated like trash by a so-called manager yesterday. We were denied service. We were trying to place an order over the phone. The woman hung up on us couple times without taking the order. Went to the store to order. The woman said she blocked our number because we were playing games and she does not want to serve us. We weren't arguing, we weren't loud, we didn't use foul language. When we tried to ask her why she won't serve us she threatened to call the cops if we don't leave.

I just want to let you know how much I appreciate Pizza Hut messing up my order. Waiting 3 hours for a delivery with no phone call. I would have never been able to see how awesome Papa John's pizza is. So thank you!!

So we called in an order for carry out. It was 3 medium pizzas . When we got there, we only had 2 pizzas and they were trying to talk us out of getting the other pizzas. I guess the deal was 2 medium for 13.00 or 1 for 12.50. So we said we will just get 2 of them for .50 more. The Manager even told my wife quote: Are you worried about the money or the calories. The nerve of some people. I will never order from them again. This was the Pizza Hut in Goose Creek, SC.

I ordered a pizza...it took them 2 hrs to deliver and I only live 3 miles from the places.....I called the manager and her reason was they are really busy.....and then the pizza was cold. Pizza hut in Desoto, TX.

Never order from Horizon city Tx Pizza Hut. First of all I wanted pizza so I called and ordered for the call center which took 30 mins and got hung up on so I called back. Was on the like another 25 mins before I could order after speaking to a manager (who was very nice). She gave me my order free of charge. waited for about an hr... then the store called me to confirm my order and waited another 10 mins, called the store back which then I was told they wouldn't deliver to my house for a credited order.

I went into the franchise at 40986 Fremont Blvd, CA 94538 with my two kids to order a pizza. I asked the person at the counter what deals are running. He told me that two deals are running but what he mentioned was not what i was able to see on my phone at pizzahut.com. It was medium pizza two toppings at 6.99. I showed him that this deal is what I am interested in. He said "we are a franchise not the company and can not honour this deal." I told him "what if I had ordered online?" He said, "when you checkout you can't select this franchise address."

I called the store that was closest to me on 4431 Washington Rd and was rerouted to a store twice as far away with a two hour wait. 3 drivers with 8 deliveries before mine. I ordered Papa John's and won't be looking back at Pizza Hut!

The cheese sticks at the Olney Pizza Hut are always dark brown. They overcook them I guess or their oven is too hot. One of the waitress told me that she thinks it is because they don't put enough cheese on them. I am not sure what the problem is but the evening manager ** says that is how they are suppose to be. No other pizza burns the cheese sticks like the Olney Pizza Hut. I have given them plenty of chances to get it right and it's not been corrected so no more Pizza Hut at Olney for me!

Worked at the Pizza Hut in Aberdeen, NC. Showed up for work one day and the doors were locked. No notification, no phone call. Just a sign in the door that said No Trespassing. Called corporate in Kansas and they said someone had locked the doors but they weren't sure who actually locked the doors. Called payroll and they were shocked. Called my regional GM in Raleigh and he said he was sorry he didn't call me to tell me not to come to work that day. He said they did not know this was going to happen, even though after some research I found that the town of Aberdeen had already planned on turning the Pizza Hut into an ABC store months ago.

I just wanted to tell in my complaint that Mr. **, who is the manager of the site, he is really not eligible for this position. He has to listen the customer because customer is always right but his behavior shows that he doesn't care. Now is this a standard for the Pizza Hut. The manager can behave anything, he can be rude or he can do whatever he likes? I just want to see that what you will take action against the rude man (Mr. **).

Pizza Hut ran an online promotion yesterday, for ANY PIZZA with up to 5 toppings for 12.49. While they disclose (at the bottom, in very small print) there's an extra charge for "extra cheese," they fail to disclose on their ad that they charge extra for "stuffed crust." Their ad is clear, "ANY PIZZA." Has anyone else been misled by this? If you have, we would like to hear from you: **. This is NOT a solicitation to provide legal services. Thank you.

When we received our order of wings from the Plover Wi. Pizza Hut they were RAW!!! But my son ate two of them before he said they were tough. So I wiped the sauce off of one and cut it open. I couldn't believe that it was raw. And my son had just eaten two of them. The store has my complaint on file.

Geez, umm they water down their sauce, overcook/burnt the pizza multi times & wouldn't fix it. Little to nothing for toppings. Beg for napkins!! Tables aren't ever clean in Hampton SC. Overcharge for drinks. My child got a BookIt coupon & they would not honor it, paid out of pocket so he wouldn't cry. I wish there was another pizza place local, I drive and he just not to eat pizza from there.

I travel all over the United States and wherever I am, I order Pizza Hut but no longer will. I got the call center in Alexandria, MN. Told them I want to talk to the store directly for I do not like the set-up of the call centers. Was told I would have to leave a message and they would have to call the store and have the store call me. I asked, "Can you not just connect me to the store?" They said, "No." I tried this on 6 different calls in a few minutes. Every time was a different answer to my request, to talk to the store. One time, left me on hold for over 20 min, which indicates they don't want to talk to you. Whoever came up with the idea of call centers has no clue on personal service. Lost a loyal customer. Domino's, here I come.

An online menu and does not required all Pizza Huts to carry the advertised item. Que Papas, for example are NOT available, but I can order mozzarella sticks which aren't on the menu! The point of a franchise is to get the SAME wherever you are.

I normally don't complain about fast food but fast was not fast. A normal 30min wait for pizza turned into a hour and 15 mins. I live 3 blocks from my Pizza Hut. I called after 45 mins to make sure I didn't screw up the app. The lady said, "Oh yeah, it's been done. We're just really backed up on delivery". After another 30 mins the pizza finally showed up cold and pasta half frozen. 30 bucks down the drain on a Tuesday Tuscany night. Guess that's the deal breaker for this family.

Call to order pizza for carry out 8:20 pm and would be done 20 minute for 2 pizza, 1 cheese and 1 vegetables. I arrived 8:45 pm and I waited 9:45 pm and she said I don't have green pepper cuts and I waited 1 hour there to be told got no green pepper. That so bad customer service. My 9 year old and 7 years old waiting on car including 4 month baby. 2244 Henderson mill rd atlanta ga 30345 770/493/3542. That location is dead for me.

I went into the store after walking 1000 miles and I was so hungry! All I had was a hundred dollar bill and it seems like a hundred dollars is enough to buy a pizza right? But no not at this store. They do not break hundred dollar bills so I walked another thousand miles to Little Caesars and they broke the hundred dollar bill twice so I will never ever ever ever go to Pizza Hut again. There are a lot of other good pizza places out there that accept for real money - Pizza Hut is not one of them obviously. Thank you very much.

Pizza Hut has always been my favorite pizza joint, but after today I will no longer be a customer. I found a little black bug on a slice of pizza. Disgusting!! Not only did that anger me, but I attempted to contact Pizza Hut on Twitter and have yet to receive a response.

I placed an order online for a custom half and half pizza using their new online ordering which I don't really like anyway, having had to use it before. If you call your local number now, you no longer get the local store, so it's useless to order that way now. Anyway, my husband picked up the pizza, brought it home and I discovered they had made it wrong. I didn't have him take it back because I had had surgery and this was to be my first food of the day. I called later to complain and after reaching a representative in who knows what locale, and talking to her for 15 min, then asking and getting a supervisor, spending another 5 min talking to him, he offered to give me a partial credit based on how much we had eaten of the pizza! Really?!?!? I told him to forget it, I will give my business to Papa John's from now on.

The delivery time was to be 30 minutes. It was close to 60. Parts of the order were missing. No marinara sauce for mozzarella sticks. The mozzarella was congealed and the pizza was awful with no taste on the "flavored" crust. The delivery guy was argumentative. Called the store and they said they were trying to fix the online delivery time. Would not refund any of it. Offered to send out marina sauce and give partial credit towards future order only. Ticket number **.

Placed order with my local sore. It happened again, driver shows up missing over half my order. I told him he needed to go back to the store and get rest of my order. Well after he left I called the store to complain. This is the 4th or 5th time this has happened with in the last 5 months. The person hung up on me when I complained. Well I called right back and the dang broad hung up again. After waiting another 40 minutes with no sign of the driver my wife called him since we had his number because he called to find my apartment. As soon as my wife asked where was our drinks and cheese sticks ho hung up on her.

The quality of the food I have received from Pizza Hut has really gone downhill. The waffle fries was not eatable, overcooked and very hard. The Supreme P'Zone I ordered had hardly nothing in it and it was suppose to be Supreme - since when does Supreme mean onion, green pepper, sausage and cheese? This is the third time I had problems from this store, seriously thinking of going some place else. I used to love ordering from here but here lately, I havent. I don't know if it's the employees' fault or the manager's fault for not caring about the quality of how customers are taken care of. When you go out to eat or have it delivered, you expect good food and good, friendly services - too bad your company has failed at both.

I don't know what the deal is with Pizza Hut, but my fiance and I ordered a pepperoni pizza tonight and just got hit with sudden nausea with an acidy feeling in our stomachs. I don't know if it's the sauce or what, but this feeling is absolutely terrible. I will never order from Pizza Hut again! So disappointed.

I never leave reviews but I have had 4 horrible experiences with the Pizza Hut in Charlotte NC off of Mount Holly Huntersville road. The delivery time on one of my orders recently was 4 hours. What makes it worse is order was wrong AND they forgot my drinks. So I was told they would come back to deliver drinks and came back 2 hours later! It was 12 midnight, my kids were already in the bed, ridiculous. The second time I ordered, I was told after 2 hours that the driver got sick. Well, finally the delivery person showed up and bluntly told me that the manager had lied and that the driver was not sick, he just didn't want to work.

Good day, I had order the triple treat box today & the staff promised me garlic bread with it, she even told if I want cheese on it. Then it wasn't deliver with the meal & when I call back she said that she never said that & the meal doesn't come with garlic bread & when I ask to speak to her manager, she responded the same without even taking the time to check the recorded call & saying that it wasn't the customer fault. She didn't even take the time to make up to me even after I told her that I'm regular customer more than 10 years & I'm not satisfy with the service.

We ordered a bacon and cheese stuff crust pizza and the pizza had neither bacon nor cheese in the crusts. When we attempted to complain, we were told that they could only offer us an exchange which we would have to wait another hour and fifteen minutes for. When I said that I wasn't happy with the rude customer service rep said they would do a one-time credit but from now on it would only be exchanges. So basically if they mess up, the best thing we can hope for is another pizza and an extended wait. Needless to say I will never waste my money on Pizza Hut pizza ever again.

I live within a 30 mile radius of 4 Pizza Huts, Atmore Al., Brewton Al., Flomaton Al., and Bayminette Al, which is the one I decided last night to drive 30 miles to in hopes of a different outcome. Every time I order a pizza I stress the fact that I want it very easy on the sauce, I have even ordered it with no sauce and at all 4 of these establishments I end up with a pizza that is smothered in so much sauce that if it weren't for the bread I'd think I was eating spaghetti. Pizza Hut is almost a heritage where I'm from and I try over and over to give them my business and always end up with the same result, overpaying to get exactly what I tell them I don't want. It's sad when a teenager at a local convenience store can listen and prepare a pizza better than a business that is called PIZZA HUT!!!

I have had the WORST experience of my life! After placing my order at 9:50 (I have the email confirmation to prove it) I received an email stating my order would arrive at 10:3, these things are never accurate so I figured give or take 10 minutes whatever. My order did not arrive until 11! That's not where the fun ends; once the driver arrived at my home, he BANGED (if I could bold banged I would) on my door so loud it woke my my daughter up and then rang the door bell two times! (Was all that REALLY necessary?) To top everything off, I returned a call I got from Pizza Hut (assuming they wanted to apologize) instead the girl was rude and answered with "did you cancel your order" after I replied yes and waited a few moments I was hung up on!!! What kind of customer service is this place offering!?!

I've used Pizza Hut for years, but a few weeks ago, I tried to order online. When I got a message that my order did not go through, so I called the number that was provided (651-431-3340) and was told they did have the order and the driver was on the way. They even read it back to me. After almost an hour, I called again, got someone else with a different story but no order was placed. It turns out I was talking to a call center that was not near my store, so requested to talk to someone at my Apple Valley store.

I tried one of the new crust on the 2 topping special for $7.99. I ordered chicken and olives with balsamic drizzle and extra white sauce. It was very dry and nasty. I want my money back. I was sick so I couldn't take it back. What a waste of money.

Out of 5 pizza orders, ALL were wrong... The last order included wings that were raw at the the bone. We have ordered from Pizza Hut for the LAST time.

Tried ordering online for delivery & pick up. This didn't work even though I had no issues in the past. I called & got a customer rep taking orders & stated that there are no Drivers available. I wonder if Pizza Hut is closing up. I know with this experience I won't be ordering thru them anymore. What a shame. It's really good pizza even though they need to cook the pizzas for a few more minutes to get the crust perfect.

Picked up a carry out order only to get home and see that both pizzas were incorrect. I called the customer service number provided on the receipt emailed to me. The agent told me not to return the pizzas to the store due to it being Pizza Hut's mistake. He said that a manager from this location would contact very soon to correct the mistake. I waited until 12:00 p.m. the next day to hear back from the store. Never heard anything back, so I called the customer service number. The agent argued with me that the order Pizza Hut had on file was correct. I stated that I have the emailed receipt to back my claim of the order being incorrect. I told that I felt like he was claiming lying. The agent transferred to the store manager who was supposed have contacted me the evening of the order but did not. He argued with me too. Only when I said that I have the receipt backing up my claim did he offer a $15.00 credit for a future order.

I got the extra hot wings instead of honey BBQ. When I talked to the store mgr, he made it as if I was supposed to call them to let them know what kind of wings I want. Well that defeats the purpose of me ordering online. Then he asked when can I come pick up the right wings. REALLY, I live right around the corner and paid for delivery why would I want to pick them up?!! Then my bread was extra soft and sticking to the box. It’s too much competition around here to get terrible service and this the last time Pizza Hut will be getting over on me. My last experience was so terrible they had to refund my money and this one is just as bad!!!

I have always complained about this same pizza hut. From them using their bare hands to making food after coming from outside. Well today took the cake they sent me a batch of raw buffalo wings. Like the chicken was bleeding on the inside. This is beyond disgusting from now on we will be ordering from dominos. Their solution we will send you new chicken but you have to send the old chicken back. So it seems no matter how much you complain they still keep the same disgusting workers (Virginia beach ships corner pizzahut). #pissedtothemax

After not ordering pizza since the last time I got sick, 7 years ago, I thought I'd get just a cheese pizza. 17.00 later I was very upset. Awful quality and very very salty, to the point where each bite made me cringe. Soooo disappointed. Also the pizza was super thin, little caesar's for 5.00 has a better pizza.

I thought I would try Pizza Hut one more time, I'm glad I did. My mom's not a pizza person, and she loved the stuffed crust. PLEASE Pizza Hut keep it this way, and I'll always love your pizza. I rate it a 9 out of 10. Thank you so much to my north royalton, oh pizza hut.

I loved Pizza Hut... But I'm very disappointed. I ordered 3 pizzas with the new crust and sauces. Crust had no flavor and my pizzas were very soggy. I was told that if I wanted it cooked better I needed to request well done. I use to work at Pizza Hut so I know even if it does not call for well done it still needs to be cooked. I will not be ordering pizza from there again.

Me and some friends came into Pizza Hut in Toccoa, GA and a lady ** sat us down and said a waiter would be with us shortly. Well time went by and out waiter was suppose to be a young fellow. He took the drink order but never came back with no drinks. I seen a young lady name ** and asked her where our drinks were so she said, "I'll check". Well she came back from our drink orders and food order. She apologized and gave us some bread sticks that we didn't even pay for. I was very pleased at the way she handled the situation.

ORDER CONFIRMATION NUMBER IS:**. Your order is being prepared by: 5003 Victory Blvd YORKTOWN, VA 23693. I ordered two medium pizzas and upon delivery only one was delivered. I called to talk to a manager and his behavior and tone lead me to believe he is young, inexperienced, lacks proper etiquette, lacks basic customer service skills and has no empathy. He states, "Oh ok, I'll make it." Not once did he say I apologize and/or any compensation. He says yeah not yes, and speaks so fast that it makes me feel discounted and at the end of my call like I made a mistake calling Pizza Hut. I will not use or recommend Pizza Hut to my neighbors... Will strictly stick with Domino's.

Ordered pizza online. Received undercooked and greasy pizza within 20 minutes. Extremely greasy...couldn't eat it for the dripping grease.

I ordered a pizza online for my brother's birthday party on 2/28/15. I wanted the pizza by 7pm since that's when the party started. I had a promise time of 6:58pm. It was 7:10pm and the pizza had not arrived yet so I called and spoke to the assistant manager and they said the delivery person was running a little late. I waited until 8:45pm and still no pizza so I called the store and no one picked up so I called the assistant manager's cell phone number that he gave me and told him that I waited another almost 2 hours and wanted to know when my pizza was going to arrive. The assistant manager just used curse language at me over the phone then hung up. I never got my pizza or a refund from the company. This was not the first time that this has happened to me at this restaurant.

If I could leave it at no stars, I would. I ordered 3 pizzas and they ** my whole order up. What's the purpose of building my order when they were going to do things their way anyway? I'll waste my money elsewhere next time.

Ordered pizza. Said I'd have to wait to 2 hrs. I called to see if this was correct. Asked to speak to the actual store. The lady gave me the service center phone number. Called again, the employee just hung up. Called again, on hold for 10 minutes. Called again, given the same phone number. This is not the first time I've had problems with Pizza Hut. This new business model is terrible. While efficient on paper, the employees at the call center have no idea what they are doing which I'm sure can be attributed to them not being provided with the information to help anyone. I will no longer order from Pizza Hut. I was also charged for my pizza before I was told what the wait time would be.

We get pizza maybe once a month or less. We used to get Mancino's and it was always delicious but there wasn't one next to us when we moved, so we decided to get Pizza Hut. Ordered a bacon pizza with stuffed cheese crust, a pepperoni pizza, and root beer. The only thing decent about the experience was the root beer. The bacon pizza was smushed to one side of the box. It was orange with grease and it tasted awful; the pepperoni wasn't any different. You can get better and cheaper pizza at Little Caesars ($5 for a large, hot and ready), and you can get very good quality pizza at Mancino's - either way anything beats Pizza Hut. Never going there again.

My family and I would order from Pizza Hut every week on usually Wednesday because they had the wings for 60 cents. We've tried the "new" wings and are very disappointed in them, they taste nothing like the original ones. We are actually a lot closer to Domino's but in the past we would rather order from Pizza Hut. The "new" crusts that this corporation is using is not even tasty like it used to be. I understand that Pizza Hut would like to possibly make shortcuts by changing the crust, sauces, wings, etc...but is it really worth it in the long run? It's not quantity, it's QUALITY. If you really look at other reviews, you'll see a lot of others feel the same way. We really hope that this corporation will reconsider the changes they're making, or you might be losing more business than expected.

Well, I've always been a huge fan of Pizza Hut. My mom always brought me home the Small Cheese Pizza when she worked there when I was little. Last night my boyfriend ordered a large cheese pizza. I'd been craving one for who knows how long. So, he went and got it and came home with a large pepperoni pizza. They'd screwed up our order and charged him for the pepperoni! We called up there and my number was credited with a large free pizza. So, we got a large cheese pizza. He went and got it and it was all fine. We ate and it tasted great. But then the nausea hit. I thought it was because I'm pregnant until my boyfriend said he felt sick too. It's a disgusting burning feeling in my stomach and a burning feeling in my throat like any second I'll throw up. What's up with that!?

I ordered online as always, and picked up the Veggie Lovers Pan. I noticed it did not smell in the car on the way home like usual. My wife opened the lid, no real smell. She thought it just got cold. We warmed it in the oven for 5 minutes, some smell but not much. We starting eating it, NO FLAVOR. You couldn't taste the cheese, you couldn't see any sauce (I asked for extra). Even the green peppers, onions or olives tasted bland. PIZZA HUT WHY CHANGE SOMETHING THAT WAS GREAT?

I ordered online and was told a time that it would be delivered. It was 30 minutes late and cold. This is not the first time. I prefer Pizza Hut over the others but they continue to disappoint me. I don't know what to do in order for them to have pride in their service.

I ordered online at 3:24pm two med. pizzas for 6.99 each, total was 18.78. I got the confirmation that my pizza was going to arrive at 3:54pm. So it's 4:24pm and nothing. I call at 4:30pm to see what happened. They say they dialed the wrong number - not my fault, and that they could only discount 10% which turned out 17.78. So wow I told them that's all the discount. I mean it's not my fault they should of at least took off $5 but come on, $1 that's dumb. Bad service and I would always order here till now!!! Pizza Hut you suck!!!

WOW!!!! I can't believe all the negative comments & complaints about my favorite pizza place!!! I have never had a bad experience with them! Dine in or delivery!! I frequent the Ashland & Stafford locations but have delivery from another location. This has been a favorite of mine for 40 years! One of the oldest pizza chains... PLEASE Pizza Hut Corporation, get your chain straightened out before you lose all your customers & I lose my last childhood favorite pizza place!!!

Ordered boneless garlic parmesan. Got the most disgustingly salty, greasy, bread-covered bits of chicken EVER! Pizza Hut, you have GOT to do something about that!! And what you serve as "...perfectly prepared..." french fries?!? I received them just this side of BURNT! Plus, the added bonus of the greasiest products EVER! Unreal...as much as you all make from folks ordering this gut-rot enhancing stuff, you could at least TRY not to destroy their innards!

Ordered a 2 topping pizza and a drink. Pizza was outstanding. Great service! Great food!

I used to love Pizza Hut in the 90's. The crust was fresh, crispy, and buttery. Now I have officially purchased my last pie from Pizza Hut unless they return to their former quality. Here's the punchline: I heard from a former manager that Pizza Hut has stopped making their crust in-house. Instead, they use frozen crust. I heard that they claimed 'It improves product consistency'. Actually, it strikes me as a consumer as taking shortcuts.

I used to love Pizza Hut. Your crust was the best but last night I ordered 2 pizzas. The boxes said how you changed your food. Why? Don't follow Domino. They need to change. But the crust on your pan pizza was the greatest. A crunchy bottom. And the crust was more light not like a thick blob of dough. Thick and heavy, the pizza didn't even look good. Others wanted Domino but all I could think about with their crust is that dough crust's heavy and bland. Why did you change something that was so good?

I originally ordered a pizza from the Pizza Hut on S. Battlefield Blvd, 23322, and wasn't very happy about how long it took to get my delivery order... It was 2 hours later than my promised time. Then of course, by the time it got to my house the pizza was cold. I called to make a complaint and they said they would give me a credit in the amount that I paid for the pizza. So I was willing to give them another try and use my credit, except for when I tried to make my order, they claimed that they had no record of any credit due to my account and then they couldn't honor what I was told. Very unhappy with their customer service and the quality of food that I received.

I ordered a large pan supreme on 01/14/15 at 9:48 pm. It had more sauce than anything. It looked like it was thrown together just so they could get out of there at a decent hour. I think a manager should have checked it out before it even left the store and to add no matter what time I order a pizza it should always look the same and the cheesy garlic bread was just Texas toast with cheese on it, not what I expected at all.

Me & my daughter& her best friend from New York were in town. We go in to local pizza hut, get seated, ask for chips and dip as appetizers. They said, "We don't serve it." But it's on the menu. Strike 1..Chef comes to explain. He would try to make it. Okay..then we order bread sticks which are supposed to be appetizers. Strike 2. Never got them either. Then they charge me for the bread sticks that I never received. Strike 3..Now I upset, asked to speak to manager, never responded. Ask again. While I am paying my check after took bread sticks that I never received. He is stand at next register. I ask again. I need to speak to manager. The girl points him out.

I always have went to 38th and post to get my pizza almost once a week. I always get the $10 box and get an extra order of breadsticks and 2 orders of cheese sauce. Well I had to run to the gas station and left the money with my aunt in case they showed before I got back. When I got home they were just pulling out of the driveway. I got my 10 box but they forgot my bread sticks and 2 cheese sauces. I hurried and called and the store manager Myron got on the phone and wouldn't help me at all. He said that he was new to the store and I explained that I always go to that pizza hut once a week and said that I would just wait till the next time and could he credit me my bread sticks and cheese sauce. He told me that there was nothing he could do, they didn't want my business anymore and to go to a different pizza hut. I was in shock.

I placed an order online at 12:54 on Monday, December 29th. I had a confirmation email that told me my order would be delivered (3 miles away) by 1:24. At 1:38 I called to find out what was going on. The driver had the pizza and would be there any minute now. So I waited. At 1:52 I called again and said "wow, that is a long time that my pizza has been out for delivery. Will it still be hot when I get it?" The guy that answered the phone said yes. My pizza came at 2:07. Yep like an hour and change late. The driver said he didn't even know what was in there... hope the order was right. I said "hope so too," signed and took it in. Opened the box and it was stone cold. The mushrooms were shriveled up and the pizza was all separated like it went through a war zone. I was pissed so I emailed the president of Pizza hut! Yep I figured I would go to the top because it's not fair! I am a chef and I would never put out anything I won't eat myself. They were good and said, "hey we are sorry for the issues we are having with that store..." a borrowed manager, etc... "we will refund your purchase price." That was cool because I just couldn't eat the pizza. It's 8 days later and there is no refund. I hate when people lie to me.

I order from Pizza Hut 1-2 times a week. They are always here within 18-29 minutes even though they don't have a 30 minutes or less policy. Always friendly and if they give me an incorrect pizza they are incredibly apologetic and give me a free replacement and often a bonus for the trouble. Always really friendly and prompt. The quality is always to standard. The only people I have heard complain hate all fast food.

My family and I ate at the Livingston, Texas Pizza Hut. The employees were very rude and never offered refills and refused to put pepperoni pizza on the buffet. When presenting them with a complaint, the employees yelled and slammed things around.

Ordered from Pizza Hut which was the worst in service and presentation. It is not fair or just where the customer have no say even though he's paying. Branch is so close, it shouldn't take so long. There is no type of accountability. The pizza was so cold, it taste like gum, greasy and dull.

HORRIBLE!! WHAT IS GOING ON? once great - NOW IS EXTREMELY POOR! We are typically huge Pizza Hut fans and our last 3 pizzas and service IN A ROW have been terrible - between the horrible phone system which takes forever to talk to a human... to the lack of toppings and terrible quality pizza - we will probably not order Pizza Hut again. We are not sure what the he** is going on, but it is sad. It used to be one of our favorite pizzas. To top it off, they wanted to charge us extra for some Parmesan and pepper packets - It's no wonder that Pizza Hut is in financial trouble considering all these issues. They will continue to suffer huge losses once there is a MASS exodus of customers. :(

My review is about the CUSTOMERS that visit pizza hut. Every day, poorly paid employees come to work under extremely stressful, understaffed stores where many are mistreated by apathetic managers. Most just struggling to make ends meet under the constant fear of being fired for the simplest things. Boy! That sounds fun doesn't it? These un-thanked people are charged with producing meals for roughly 1 in every 7 people in the towns and cities where they work. That’s a boat load of work that gets handled usually by less than 6 workers at any given time. Their drivers log thousands of miles in heavy traffic and hazardous weather conditions. So what kind of thanks do they get? They get little of none for the several hundred perfect pizzas they made and a bus load of ** and whining when they inevitably mess one up. Think of this the next time it's pouring rain and you grab the phone because you don't want to get wet.

Picked up a large special and stated to a little wormy looking guy (employee) that I have never tried their wings and said Put one in my box, I'll pay for it! I wanted to try before buying since I would be buying a large order during upcoming NY Holiday! He stated they didn't have one wing! I said "oh"! Ok. And paid for my order and left. They missed out on a $250 order! Powder Springs, Ga. - Macland Rd location. Employee should be glad to be employed. Not qualified for anything that requires thinking!

I placed an order for 2 pizzas and chicken wings. I ordered extra items on 1 pizza. I was charged extra for those extra items. The driver delivered the pizzas to the house. I assumed everything was okay with my order since the orders I placed previously were correct. When I opened the box none of the items that I paid extra for were on the pizza. The sauce on the pizza was made sloppy and unevenly distributed to where on one side the sauce started 2 inches from the edge of the crust and the pizza was cut in very large uneven pieces on one side and little pieces on the other.

When booking my daughter's birthday party with the South Elgin, IL Pizza Hut, the General Manager quoted me $8 for specialty pizzas, $6 for regular pizza, $2 for a glass of pop, & two designated servers with a 15% gratuity. We both agreed on that deal. I confirmed the reservation 2 days prior. The bill came at the end of the party. I was charged menu price for all pizzas ranging from $10.99-14.99 & $2.19/drink. My two designated servers turned into a partial one when he sent her out on deliveries. I went to discuss my bill and he told me he never gave me those quoted prices but he could give me an $8 & $10 price with the $2 pop. At this point I felt as though I had no choice in the matter and did tell him that those were not the prices he had quoted me. I did leave the waitress a 15% gratuity. This Pizza Hut manager outright lied to me regarding our deal. Where is his recourse? My recourse is telling EVERYONE I know that we have a dishonest man running Pizza Hut in South Elgin and to not do any business with him!!

Me and my 4 kids went there for supper. I ordered 3 kids meals, a small pizza, 16 wings, half order of breadsticks and half order of garlic bread. We received our drinks just fine. Then we waited while other people that came in after us got their food. I received my wings first, then 10 minutes later we received our breadsticks and garlic bread, and then after 10 more minutes we received our small pizza, then finally we got our 2 kids meals. I still waited on the 3rd kids meals. Mind you all of our food was brought out by management not our waitress. My waitress was too busy playing with a fake baby that was crying trying to get it to calm down. Needless to say she received no tip.

I find the Pizza Hut commercials extremely offensive. They are making fun of Italians as well as older folks by showing these folks as close minded individuals because the old folks don't like pizza huts' toppings and crusts. The one old guy that likes the crusts gets smacked by the old lady. It is an insult to italians. I don't believe you would use the same technique on other races/ethnic folks because they wouldn't stand for it. I would like an apology and to have those commercials removed.

Visited Halifax Pizza Hut today and received appalling treatment and service. Had a wheelchair user accompanying me. Disgusted, will never go back!

I ordered a pizza from Pizza Hut on Broad St. In Mansfield TX and they couldn't get the order right if their lives depended on it. The 1st pizza was never delivered to me...allegedly delivered to wrong house and paid for by wrong person. Was given credit and when reordered couple days later...didn't receive complete order and pizza was disgusting...crust overcooked and toppings dried out. Domino's pizza will be my pizza delivery place of choice from this day forward.

2 of 3 last orders were horrible. One was given a credit for 40.00 of 60.00. Last order requested refund and no longer will order from Dearborn Heights store on Telegraph Wings - were hard as concrete, lightly drizzled with sauce... Old and cold pizza. Cheese was in patches. Wait time is ridiculous. Oh and cheese bread was similar to a dish dry cloth. Only have the receipt due to girl letting it blow and leaving it on lawn.

I placed an online order as I have in the past for a delivery pizza. I filled in all information required, received my confirmation email and waited the quoted time. A half hour past the quoted time of 45-60 minutes I called to check and was told they left with the pizza and should arrive shortly. Another half hour past and I called again, they said it'll be there soon. I refused the answer this time and said its been two hours since placing my order and I'd like to speak with a manager. The girl argued her response to be valid that the pizza is on the way. I demanded a manager. She gave me an annoyed laugh and put me on hold. The "shift leader" came to the phone and after another round about I asked for a legitimate manager. To me the shift leader sounded like just another employee wanting to keep this issue from anyone of authority. I flat out asked if they thought I was stupid, there is no true manager on duty on a Friday evening at a pizza joint?

Completely dissatisfied with their service. We ordered their new fries and they came completely different from what was advertised or described. They were completely overcooked and inedible. We tried calling the store to inform them however the manager was completely rude and expected us to drive to the store to get different ones. If we paid to have edible food delivered why would we expect to drive to the store if they made a mistake. Through her rudeness and obnoxious behavior I explained that we will not drive all the way there to return them and requested a refund for just that amount since there were not willing to deliver a fresh batch. She stated once the driver returns with the receipt we'll be charged and there's nothing we can do. I think the credit card company has the last say-so on what gets paid. My recommendation, avoid this Pizza Hut and definitely do not order the fries.

Upon arrival to Pizza Hut in a town which I was visiting, my fiance and I immediately noticed about a dozen or so children between the ages of approximately 9-12, behaving extremely loudly, screaming, running around, throwing food, and just in demonstrating extremely poor behavior. The children were accompanied by several adults who made no attempts to quiet them down. It was obvious that many other diners were also becoming annoyed and finding it hard to enjoy their meals as well. I asked to speak to the mgr, whose name is "Bridgett", asked her kindly if she would speak with one of the parents and ask them to quiet down the children a bit. She said she could not do that because they were children, they were a team (of some sort, and there did appear to be a coach who appeared to in charge), and they had the right to behave however they wanted to. Taken aback, I said, "then if you will not speak to them, I will." She then informed me that I could not do that because they had as much right to be there as I. I agreed, however, there is a certain level of respect and consideration due your other patrons who are paying customers and who would like to enjoy their dinner in a peaceful environment.

On 11/1/14 at 7:00 I walked into the Pizza hut location (lindenhurst) and asked to purchase an order of Bread sticks. I then paid for the bread sticks and the employee said that it should take no longer than 10 to 15 minutes. I waited for over a half hour until the lady employee said that it should take another 4 minutes. I waited again until that 4 minutes turned into 15 extra minutes while others walked into the store and got what they needed within 2 minutes. I ended up finally being called up for my order and I am usually use to hearing an apology for the inconvenience or a free item but I got nothing. 45 minutes for Bread sticks, unacceptable.

We are moving, tired, and went to Pizza Hut for a nice Super Supreme Pizza last evening. We were disappointed when we got home and saw the pizza. The items on it were very sparse and dried out. Speaking of dried out, the crust was so dry that it was hard to swallow down my throat. It seemed as if it was a "leftover pizza" from the day before. Through the years, the Pizza Hut pizza has been the best. I do not know what happened, but it is not as good as a frozen pizza from the grocery store.

My boyfriend is a truck driver. With that said, last month he was going thru Concordia, MO and had a little extra time so he got a room at the Travelodge and Pizza Hut was close so he decided to get a cheese, Italian sausage and mushroom. It might be of interest to let you know that there were other people in the same motel that had this same experience. Well later that night or early morning the next day he was sicker than a dog. He was sick for 2 days, he told me it was a good thing he was in a motel because there would be no way he could handle being this sick in the truck, he would have never made it into the truck stop in time. He tried to call corporate and he left his number and nobody to this day has called him back.

When I could not place order online today for technical difficulty in reaching the store in sector 56 Gurgaon that had to deliver my order, I called their toll free 39883988, as that was the suggestion online to take next step on pizza hut website. I placed my order and the call center rep (lady) at the above mentioned number assured me that my order place time is 12:30 in noon and I will receive my order at 1 pm same day, that means within 30 mins as pizza hut delivery time policy is. I and my 6 years old child kept waiting till 1:05 pm and then called again at 39883988 where I had placed my order and got assurance to receive my delivery within 30 mins. The call kept transferring to two different persons for their long attempt to connect me to supervisor, who said then that the store in sector 56 will call me. I reminded him about 30 mins delivery else penalty to them to not pay, he said “yes, store in sector 56 will take care of that”. I and my child again waited for 15 mins. When we did not get any call, I called again at 39883988 as my son was really feeling hungry and we had waited over 45 mins by now.

We've always got good pizzas from Pizza Hut. This time we ordered 2 Super Supremes with everything on it. We picked them up and when we got home we were surprised. The pizzas look more like Supreme pizzas. The tomato sauce was way too strong and no onions, very few black and green olives. Totally screwed our Sunday of watching football. These sucked!!! Oh well I guess it's time to find another pizza company... Not ever again!!!!!

Ordered the bacon cheese pizza online... It arrived late and cold. With none of the garlic sauces ordered, nor the extra sauce that was added to the pizza. I immediately called the store and they told me they only had two drivers and apologized, said they would make it correctly and send extra garlic sauces. However, we would have to wait 2 hrs since they had only 2 drivers. I decided that was worth the wait.

I placed an online order for the Pizza Hut on Wilmington in the Kenneth Hahn Plaza using my CC. Order was canceled and still have yet to get my refund. The store manager called me with an ugly attitude.. (still didn't say when I'D get my refund) but your establishment has my money. This place needs a customer service training course.. starting with management.

I decided recently to review my bank statements through the online banking services offered by my bank. This normally isn't a necessity, as I've never had an experience where such review would be necessary or even insightful. In so doing, however, I discovered that the local Pizza Hut my significant other and I order from on a fairly consistent basis has been overcharging me by about five or ten dollars (depending on the order) for the past year. Let me note that this is not a sparse occurrence - I counted at least twenty incidents (we're busy people) where Pizza Hut had done this, adding up to somewhere around two hundred dollars stolen - and that was just the transactions I viewed before I stopped.

Wrong type of food came - I told them so. The young man left. He returned with the correct pizzas. The day (and the party) was saved. Amen, everything turned out ok in the end.

I ordered wings and a medium cheese pizza for $21.00. It was later in the afternoon, but I hadn't eaten and wanted to try the wings. I NEVER got my food. At 4:30 pm I called the local Pizza Hut (Main Street, Tupelo, MS). When they answered the phone, you could tell someone picked it up, but it went directly to music; no one asked if I could hold for a minute. They picked up and said "The driver said he left it at the desk, like you had on the ticket". I said, "What business did he leave it at, because no one notified me. It's not here!" Then she asked and the driver said it was not left at the right place.

I had a problem with a recent order (hair in the pizza) and I tried to call the local restaurant number, but instead I got a call center guy who didn't know what was going on. He spent more time on the phone explaining that he was not able help me but would transfer me to the store. By the time he actually connected me to the location I was trying to call in the first place, my frustration level was way up. This is just a bad move on PH's part in my opinion. It has become impossible to reach anyone local by phone. I'd much rather speak to the people at Papa John's or Domino's just because they don't make me run through an obstacle course to be a customer.

I ordered online from the Pizza Hut store servicing my area. The person who delivered my pizza, whom I found out was also the manager; his name was Jamal. Initially, he started off by saying that he doesn't sell spoiled products, to which I replied, "why is it that the very first piece of meat which happened to be a piece of ham, when I tried to bite a piece of it being almost paper-thin, it wouldn't break-off? Felt like I was biting into a piece of rubber." To top that off since it originally looked discolored and all, I put it up to my nose to smell it; It smelled rancid/spoiled.

I ordered a pizza on the phone. When I went to pick it up, I was ignored for about 15 minutes. I noticed people standing watching me as stood at the counter. Suddenly a gentleman who was Caucasian walked in and was immediately address. I am a black senior citizen although it should never make a difference, age, religion, or race. I thought that was history. I see in BELLEVILLE, Illinois on Carlyle it is present. I was spoken to very disrespectful.

I ordered delivery from 700 Maguire Blvd, Orlando, FL 32803. As soon as the delivery driver pulled away I opened the box to discover an empty item (I ordered a meat lovers and it literally was just a pizza crust). I immediately called the store and explained that I was delivered just a pizza crust. The person who answered (female) said they could either make me a new one or give me a store credit. I informed her I didn't want a new one because I had waited 45 minutes on the first one and it was now way past a normal dinner time and I didn't want a store credit because I rarely order from this Pizza Hut (because of the horrible customer service I've received in the past). I let her know the delivery driver had just pulled out and he could pull back in, get the item and take it back, and credit my credit card back. She refused. She said if I wanted a refund then I had to drive to the store. I was floored.

I was at oasis center in Dubai. I ordered one pizza combo...and they gave me a no. that will alarm when the food is done. So I was waiting for more than 15 mins and I was in the table near. I realize that my break time is almost finish but the food is not yet done. I see the staff are just laughing and talking so I try to ask them ..Then I saw that the food was just waiting there and no one bother to call me. Then I ask why they take too much time. They said they still doing it. And I ask if I can have a hot sauce, she said I have to buy for one dirhams. And they didn't even bother to ask me what drinks I want, they just decided to give me cola. It's really bad .. When you're tired and hungry and will encounter this kind of service you will feel disappointed.

I had an issue with Pizza Hut delivery, which after looking at some on here seems kind of silly. I was unable to get delivery from a carry out store 1.48 miles from my house. I went through the typical process from Pizza Hut both on the phone and online, getting an email response saying that their routes are created to best service the customers with the drivers they have in the assigned routed areas. I found this answer to be unacceptable since at the most, in the heaviest of traffic, I am 10 minutes from the store. I would not even care about this but my son had to walk more than once just to get a pizza from them. We are longtime Pizza Hut customers.

We called Pizza Hut and got no answer initially at the local store in Cottage Grove, MN. The call went to a call center where an employee took our order. She got it all wrong when she repeated it back to us and said the total was over $50 because she tacked on things we did not want. She truly must have been stoned. We corrected her and she got very mad so we tried to just cancel the order. My son was talking to her and had her on speakerphone. I could hear her from another room screaming at him and not letting him get a word in edgewise. At that point all he wanted was to cancel it and she was saying that his card was already charged and too bad, but she would not serve him anyway. I had never heard anything so rude in my life.

It should come as no surprise to me that my recent trip to Pizza Hut ended in utter disappointment yet again. I'm not sure why I continue to put myself in the same situation again and again. Today, I had to wait 20+ minutes as 3 employees hovered around confused and had no plan but to react to the chaos around them. When I finally got to the counter after watching the 2 dissatisfied customers in front of me who had orders that, too, were completely wrong and or not there because one was mistakenly delivered to a business address and the other just simply wasn't there at all, I wondered to myself at this point if maybe it was a hidden camera show or I was being punked?

I went to the Pizza Hut on Houston Road. I was at the window for almost fifteen minutes. I noticed from the window that two pizzas were sitting on the counter alone, not in the warmer; they were on the side, just sitting there. If I sat at the window for fifteen minutes, how long had the pizzas been there? Long story short, I went inside and told her I was sitting there. She was like, I did not see you. Anyway, I paid for my pizzas. Lo and behold, guess whose pizzas were sitting on the side. Mine. I told her those were just sitting there. Her words, "Do you want a free drink?" I am like, really?

I was at Belle Glade, Florida Pizza Hut so I was in line to order. I was ordering the big box, but the guy named Ronnie was so rude that he didn't give people enough time to order. The other employees were very loud like they were in a market. I have been going to Pizza Hut since I was six years old. It was the worst experience ever.

I ordered a pizza, thinking I'd get the good food/service that I'd grown accustom to growing up. I called the Pizza Hut at 3103 1960 East in Houston/Humble area. What a joke! I called at noon and was told that my pie would arrive at 12:30, seeing it's only six blocks away. I called back at 12:50 and 1:00, only to talk to a phone center that gives the orders! Finally, at 1:15, a guy showed up and expected me to pay full price for a pie 45 minutes late! I told him to feed his family and slammed the door! I'm never eating from that chain again. Garbage service! Zero stars!

Pizza Hut 013856 Cottage Grove, MN - Failed health inspection. I came in to pick up my order - two of their overstuffed pizzas. While standing and waiting, I overheard two employees having a discussion about a recent health inspection. When my pizzas were finally ready (long wait at this location), I asked to speak to the manager regarding (the person I asked told me that he is the manager) the recent health inspection. I was told by him (the manager) that they did in fact fail their recent health inspection. I cancelled my order right then and there, walked out and went to some of the other pizza places in the area. After the Cottage Grove Pizza Hut failed their health inspection, I am now going elsewhere for any pizza that I order from now on.

I was parked in the Pizza Hut parking lot. My son went into Pizza Hut to get two pizzas and a drink. My boyfriend and I ate at the restaurant next door. My car was towed, and the manager told me it was because I left the property. The sign said if you are not a Pizza Hut customer, you will be towed. But I was a customer. It cost me $35 for a can and $125 to get my car back. Management was rude and not helpful. I asked them to check the video to see my son was there, and I was told there was no video.

I got such poor customer service and I'm never going back. The employees greeted people as they walked in from the kitchen asking, "dine in or carry out" and then asking "what are you having to drink". Before they could even get seated, and seating themselves, they had to decide what they were having to drink. I sat and watched as employees ate in the kitchen, took food from the buffet, sipped on sodas and talked to customers all from the kitchen. I asked for my check and the waitress (female). Is it okay to call her a waitress? So, I mean the "server" told me to meet her up front. And I was like, so that's how it's done? Trash all over the seats and on the floor. Very Nasty.

I was calling Pizza center 1300822020 for order at around 1915 hrs. Then the staff said it will be delivered in 30 minutes, standard time. After waiting 50 minutes there was no delivery. While waiting until 50 minutes, there was no staff from Pizza that called to inform me back of any delay or a problem. Then I called back personally and asked why my order was still not received. Your staff simply told me maybe there's a problem with the restaurant. This is bad service and worse. Pizza person in-charge, you want to know the best service from your site. The pizza that I ordered at 1915hrs was sent at 2030 hrs. Please take note of it.

I was having a party at my house for the final four games. We expected a delay in ordering. We ordered at 5:30 pm, and it gave an approximate time for delivery at 8:00 pm. No problem with that. We expected that. Well, at 8:15 pm, we decided to call them about the order. The guy couldn't even find the order for the first few minutes. As he is asking me about my receipt, he told me the order was cancelled. He said they're out of all food that we ordered. We ordered a pizza, man! How are you out of pizza at a pizza restaurant!

I am complaining because my 68-year old father fell and got hurt really bad. The bathroom is not handicap accessible and there is a hidden drained on floor right when you walk in stall. There is no room for anyone that might be in a wheel chair to even turn around. Back to the drain, it is very dangerous not just for handicap like my dad but it is dangerous for any male that walks in there and doesn't notice it. My father is a victim of Pizza Hut's hazardous bathroom. He did not see this hole and fell and hurt his back really bad. He now has to go to therapy three days a week and is in constant pain, all because Pizza Hut couldn't take some of their profit and make a handicap accessible bathroom. Even if Pizza Hut don't want handicap proposing their stores then they can at least invest into a safe bathroom.

My mother and I stopped in to get a few pizzas. The guy taking the orders was rude from the start. He was very sloppy in appearance as well. My mother wanted a cheese pizza and a pepperoni. He said they could not do just cheese and then he said he could but it would be extra. I told my mother I would pay the extra. My mother was asking the cashier something and the cashier just stared at me and said, "You know what, I own this store and I don't have to serve either of you." That's when he told us to get the hell out or we would be removed.

I made an order for $14.61. I gave the driver $20. I thought he was walking to car to get change but drove off. I called the manager but he told me that he was not giving me my change. He also stated that I should just consider it a tip to the driver and that he was not about to make his drawer short for me. He was very rude and unconcerned! I usually order pizza from them every weekend but never again! But they are going to lose more than they stole from me tonight! I am so finished with Pizza Hut #027135!

False advertising. Mail ad states "Any Pizza, Any Size, Any Crust, Any Toppings". When I went online to fill out an order, it stated it could not be completed, due because there are too many toppings (wasn't even all of the toppings available that I requested). So I called the local number and someone from another call center(out of state), answers and tells me also there are too many toppings, that order will not go through.

I received a flyer in the mail advertising Pizza Hut's any pizza, any size, any crust, any topping for $10.00 promotion. This is also running on national TV advertisements. I called to order a meat-lover on a stuffed crust, and I was told that the stuffed crust was $2.00 more. I pointed out that neither the print advertisement nor TV advertisement say there is an extra charge for stuffed crust. I asked to speak to the store manager. The store manager would not give me his name and was very rude on the phone. He said that whatever the advertisement say, he will ignore and charge extra $2.00 for stuffed crust.

My son wanted something from Pizza Hut Express inside Wilkes-Barre Target. I was overcharged almost $4. The lady gave me what I thought was my receipt, but it didn’t have my items on it. It was just some store nonsense.

I started my shift at 4:45 pm on December 31 like any other. I went up to help Mr. ** on the make table when he asked for a cheesy bites pizza. I went in the walk-in to get it for him. When I could not find any, I went to make one for him. He got in my face, asking me if I was ** and if I could see the dough in front of me. He went in the walk in and could not find them, because he had other dough on top of them. Later on, he told me he was in a bad mood, because a cook called in for the third night. The cook called in because his grandfather had just died on December 29th. We had very few mistakes and a cook time of almost two hours. He processed to get in our faces, calling us **. And he said that he will replace us if we do not make the pizzas right, even though it was only one pizza and over 57 tickets to be made. I had a doctor's note back in October that stated I was not to be working due to the muscles in my back acting up, and I could not walk. He told me I had to work even if it's answering the phone. But he had me on the make table or cut table. I was not to be on my feet at all for three weeks.

On December 31, at 6:38 p.m., Charles **, the manager of Pizza Hut was on duty and I was a shift leader of the same store. I showed up to work at 4:15 to start my shift. One of our cooks had called in because of his grandfather dying so Mr. ** was in a bad. I took this into consideration. Mr. ** continued to call the cooks and myself retards, telling us that he would replace us if we couldn't make a pizza right. I thought it was uncalled for, for it being such a busy night and only two cooks on duty. Plus, there were only two mistakes made--one by our other shift manager and another by one of the cooks.

My friends and I went to Pizza Hut at Price Plaza to have dinner on Saturday 23rd of October 2010. We arrived at the restaurant around 9:15 pm. We waited about 15 minutes to be seated. After we were seated, we waited for close to an hour before a waitress came to take our order. Everything we asked for on the menu, we were told yes it was available. The waitress left and we waited another hour or so before the food was delivered, all together, appetizers as well as the main course. Part of the meal was Buffalo wings which was my order. However, the wings were not suitable to me and when the waitress came by, she asked if everything was okay, I told her that I didn’t want the wings because it was not to my liking. I told her it tasted fresh.

I bought 20 wings from this Pizza Hut on July 14, 2010. When I began to eat them, I discovered that some of them were raw. That next morning, I was very sick with stomach cramps, vomiting and diarrhea. Later, I took one of the wings back to the Pizza Hut and showed it to the manager. He tried to tell me that the chicken was done, but I knew it wasn't so I kept the piece. I'm afraid that if they continue to serve their food like this, someone is going to die from it.

I received my statement and realized immediately that there were charges that were from another state and that did not pertain to me. This is very uncomfortable for me and this has stressed me out immensely. I am an elderly woman and do not have much money. I do not spend money on restaurants nor any type of luxuries. I am simple woman and do not misspend my hard earned cash. These charges are not mine.

Pizza Hut's current advertisement is as follows: Any Pizza, Any Size, Any Crust, Any Toppings Just $10. If you look at the fine print, you can see the ad is misleading. The fine print says "additional charge for stuffed crust" and "additional charge for extra cheese."

I placed an order for a total of $14.26. After waiting over 25 minutes more than the 15 minutes I was told it would be ready, I left. Pizza Hut did not try to contact me nor deliver the order. They chose to ignore it. I paid for food I ordered and did not get. Ticket # was ** and the date was 12/17/09 with time at 5:52 pm.

I drove an hour to pick up my granddaughter from school and spend a special afternoon together. So, we stopped at a Pizza Hut that was conveniently located next to a play area. I hate the other fast junk food places, but they do have a play area. And we could not get a glass of milk, only soda. Yuck, who wants to give a child soda with all that sugar? Not me. I was so upset they could not even have little cartons or buy a gallon of milk on your way into work. I will never go to a Pizza Hut again!

I was hired as a delivery driver being paid $6.50 per hr. I am paid 74 cents for one delivery, 50 cents for multiple deliveries. On a slow night, I average 74 miles, and over 100 miles on heavy nights. Although I was hired for delivery, I am still required to cook, prep, wash dishes, and clean. Pizza Hut charges customers a $2.00 convenience fee for all deliveries. With these high gas prices, I feel they are cheating all delivery drivers. Can they do this?

Pizza Hut is selling medium sized pizzas and charging consumers the large-sized price. Consumers are asking for and being charged for the large size, but are actually receiving the medium size. Large sized is 14inches..medium sized is 12inches..ask for the large and measure it..it will be exactly 12inches..they will try to tell you that the pizza shrinks two inches after baking..but this is not true..if anything..baking expands the item, or keeps it the same size..please check into this..

It has been 15 years since I have been inside a Pizza Hut. I had a dispute with them over their Big Foot Pizza when the one I purchased only had 3 pieces of meat on it and I told them it looked nothing like their ad. Last week I gave in and we ordered Pizza Hut's P-zone and brought them home. Our friend Jesse found a blade in his pizza sauce that was about an inch long. My husband and Jesse went back to the restaurant and showed them the blade and explained it was in the sauce from our order.

I placed an order over the phone for pick up. I wanted a personal Hawaian pizza with buffalo wings. I live a town away and went out of my way and drove almost 3 miles for my order because I enjoy the food. Upon my arrival the cashier told me that they had NO HAM. I told the lady she could have advised me of this inconvenience over the phone when I placed my order. I did not even get a discount due to this inconvenience. I recieved no napkins and no blue cheese with my buffalo wings. I did not even get a thank you from the cashier.

On February 15, 2008 around 5:30pm we called in an order for pizza from Pizza Hut. When they delivered our pizza we asked for parmesean cheese and peppers. I put the cheese on the pizza and my son and grandson bit the slice of pizza and said it tasted funny. The cheese smelled very bad, like vomit. I looked at the cheese packages and noticed that they were expired.

Manager on duty was extremelly rude, impolite, he was screaming and saying that if a customer mistreats him that he mistreats the customer as well. He had no manners, no education and he did not understand the English language. Driver got upset because I refused to keep the pizza after been mistrated, he threw the pizza at my door, smearing it all over my screen door.

The ad for these boots are made for walking with Jessica Simpson protrays the acts that a woman her age should be able to seduce a teenage boy. Teachers are going to prison, priest are going to prison but Pizza Hut and Jessica Simpson feels Predaters are okay seeing as she protrays one in the Pizza Hut ad. It was very very offensive to me and my family even my brother who is single said it was sick to look at.

On Friday, March 17th at 5 PM we ordered a Cheezy Bites Pepperoni pizza from Pizza Hut Reisterstown, Maryland (via their Web interface). We've done this before, and never had any problems with our orders. The pizza arrived about a half-hour later, and I tipped the delivery driver. As he pulled away, we opened the pizza, and discovered it was a regular sausage pizza, not the one we ordered. I attempted to flag down the driver, but he wasn't looking.

This is what happened i orderd 3 pizzas on one of them i ate from i bit onto a fake finger nail when i spat out i was discusted this is not good i am very disturbed This is disturbing to me i cannot even eat another pizza from them again something has to be done

WE had dinner at the Pizza Hut here in North Highland Ca. We paid the bill with our debit card. The bill came to $24.95 and I gave them only $1.00 tip and that is what I thought I was paying. When I went on line to check our balance on what was on the Pizza Hut was $29.95 that I did not agree to Pay. The person I talk with when I got off the computer said that the credit card machine automatic take 15% for the tip. and getting a pizza do not need a 20% tip. The bank said that they could not take off the extra $4.00 I fell that I should not have paid for what I only agree to pay.

Last weekend my friends and I wanted to go out to a restaurant to enjoy a good meal. The wait at other restaurants in the area had a wait time of over and hour or so. Therefore we decided to go to your Pizza Hut because we knew that the wait time and service would be expected to be faster then your neighboring restaurants. When we first walked through the doors there were only a few tables that had customers, but it still took a couple of minutes for us to even get greeted. I took it upon myself to pull a couple of tables together to save you from having to seat us.

As my friends and I headed to Pizza Hut to enjoy what we thought would be a pleasant, enjoyable lunch, we experienced very poor customer service. It was very clear that the restaurant was not busy at all, but the waitress was not doing her job well and was rather rude throughout the time we had our lunch. I believe we only got checked on to see if we were enjoying our lunch possibly twice and one of those times was to take our order.

We ordered pizza on Friday, March 19, 2004 at about 9pm. We ordered 2 Large Pizzas and an order of bread sticks. The pizza when it arrived had human hair in it and so did the breadsticks. I tried to call that night and got no answer. I have tried to speak with a manager there with no success. I called the main 800 948 8488 customer service number and they took the complaint and said there is really nothing they can do about it. I am out $24.42 now beacause we obviously were not going to eat unsanitary food.

My son and I went in to eat dinner before a church reconcillation class, and I just noticed that you did not serve wine. I am in the Hospitality Program and was wondering why you did not serve it. If you have a beer license, I thought wine was not a problem to add to the menu. I would like to suggest that you add this, because so many people drink it now. It just might add some revenue to your company. The waitress told me as well that alot of people ask for it, but as we know that is as far as most people take it.

I ordered two pies after work one day and when I went to pic them up they had made the wrong pies , not only was this a pain in my families dinner plans but it wasn't the first time it has happened at this location, I had already paid for my food so I was instructed and I quote that sucks dude guess you'll have to wait so after that comment I was a little up set and asked for a manager after I was able to get the attention of the assistant manager or shift leader it was hard to tell with out name tags, anyway after saying excuse me about 20 times he stoped flirting with the young new waitress long enough to say hey theres a guy out here who wants you SO now its been about 45 minutes since I had ordered 2 pies on a slow thursday afternoon and I'm getting treated like a jerk to bad I had already paid or I would have left.

My 18 year old daughter, who graduated from High School a year ago, recently got a job with Pizza Hut in Waynesboro, PA. They are requiring her to provide them with a copy of her birth certificate; social security card; drivers license and vehicle registration. This information is sent to the main office in Witchita and kept on file. They were given a copy of everything except for the birth certificate. I contacted them to ask why they needed a birth certificate. I was told they needed it to verify USA citizenship.

We ordered 2 large pizzas last night, we always get the same thing every time we order. When my sister came to pick up the pizzas, they had messed up & made 1 medium & one large. My sister said something & the lady told her she'd charge her for a large & medium instead of 2 larges. Well, the 2 larges were on special for $19.99, and my sisters total came to $21 & some change. Some discount.

Our waitress was named Julie. I, Angelina asked her to bring some napkins to our table and she responded yes. She (at the time) was arranging chairs at a nearbye table and I sat their waiting for some napkins. She never came and brought me the napkins. I was waiting and waiting and she kept moving the chairs as if they were more important than her customers.

I was the manager for the night and at the end of the night I counted the safe and it was left at 1635 that was the amount it was set at, so at the end of the night I counted it 3 times it came to 1635 each time I also had 2 people as witnesses that saw me count it. So the next morning Vernita the store manager call me on my phone and said the safe was 300.00 dollars short and that I had to pay it back.

Pizza Hut employees hassled me and my child and refused to return the money for bad pizza and another time for late delivery to the wrong address. On Sunday, a manager told me to go in for a refund, but in the morning when I got there, I was harrassed by employee who said that I'm not getting my money back. They have noted their computer unfairly.

i have been with this same restaurant (pizza hut) in august will be 2 years at the same location. 14 years (off and on)with pizza hut in general.i am a shift manager at this location and fell like in the past month i am being discriminated against because i am white and we have a high percentage consisting mostly of black customers.i had been working and running shifts anywhere from 30 - 40 hours a week.i had also ask for more shift manager hours and was told that they had nomore shift hours for me.then they promote a black waitress that had usually 13 - 15 hours a week to a shift manager and giving her all of my manager hours.

I ordered a pizza that was not correct. When I called the restaurant back, I was told that I will not get another pizza or a refund. I was seeking another pizza and was willing to return the incorrect pizza to the store. The shift manager refused to satisfy me as a customer. I returned to the restaurant and spoke with the shift manager (name Cheryl) She refused to give me another pizza and we had a few choice words. The police was called and he(policeman) could not resolve the issue. My husband and I left without satisfaction.