Pizza Hut Reviews

I am new to the Odessa Texas area and thought I would give Pizza Hut another chance. WRONG. The food was horrible. The wings tasted like freezer burn and were soggy. Their pizza full of grease and was tasteless.

I order from Pizza Hut (Pass Rd in Biloxi, MS 39531) a lot. Sometimes I pay with cash and most of the time it's with my card. I'm a single mom of three and sometimes I don't have it to leave a tip, just enough for my meal. So, I've been noticing when I pay with my card, if I don't leave a tip the driver or someone at the store would put a tip down as if I did it. I know this because they always send me a copy of my order to my email, but when I get my card statement it's a difference price than what my order was.

My husband said I am no longer allowed to order pizza from you. To make a long story short, the Pizza Hut Manager in Hobart IN (John) said to me as I was walking out, "Get the ** out my store. I hope you get into an accident and die." I turned around and I said, "Excuse me." He choose to repeat his statement and smile to the customer in front of him like he did something bad and tough. The customer walking out in Front of me stopped walking, turned around and asked "Did he just say what I think he said? How horrible." I told him "Buddy you need to be retrained on your management skills." No matter what the pizza issue is, no one should wish me death especially in front of 3 other customers, one being a child. The customers there were willing to give me their name and number to validate my story.

We had two large pizzas ordered and delivered. Well when we opened up the box the one pizza had thin crust which I never ordered. Then to top it off the other Pizza was burned up. It was black all the way from the crust to the sauce. I called to complain to Pizza Hut. They never offered to bring us another Pizza. All he offered to do is give us 10.00 off next Pizza. We ended up throwing the whole pizza away. So we ordered off them again. We never got the 10.00 taken off our next Pizza. It was lie, No one wants to buy pizza and threw it in trash. So we might want to start ordering somewhere else since their customer really don't matter.

I was promised to have pizza delivered in 45 minutes top. It arrived after an hour and twenty minutes and it was cold. Even a hungry dog would not eat it. To add insult to injury - their shop is located literally 2 blocks from where I live. It is definitely the last time I use them.

I am so SICK of trying to order from Pizza Hut delivery!!! This must be the 3rd time that I decided to order from the Pizza Hut on Manor street where they deliver. I am not far from there... Only 5 minutes or less. But the last 3 times I ordered and was willing to pay for the convenience of delivery. I ended up picking up my order. Because they actually don't have delivery drivers. I called today and they said that they couldn't deliver until an hour and a half from order time, because they didn't have delivery drivers. ** that! I'm paying for the convenience of delivery... And tipping! You are less than a mile from me. Yet want to charge delivery fees, but it will take an hour and a half? ** that! Don't offer delivery... If you don't have the means for delivery! ** you Pizza Hut on Manor Street in Lancaster, Pa!!!!

Why have a $10 special when the minimum order is $12. I ordered the deal and with tax my order was $13.85, but it couldn't be processed because the order itself had to be a minimum of $12. You had your choice of a 591ml 4 cans of Pepsi or a 2L. I ordered the 591ml and it was $1.99, my order came to $11.99. I thought I'd be good being that we don't have the penny anymore and it would just round it up. Nope! Wouldn't process that either. WTH! So I got the 4 cans of pop for $2.99 even though I didn't need them. The driver arrives with my order and pulls out a 2L because they were out of cans!!! OMG! REALLY??? And this was at 12:30 pm. Jesus!

I recently made a purchase at my local Pizza Hut location. My order was initially placed online. My original order included a large pan pizza w/ pepperoni, Italian sausage, garlic flavor on the crust, and lite cheese. I also had another large pan pizza that was Meat Lovers, classic bread, and lite cheese again. I did select the option for a two liter; however, there was confusion with the wording on the website. So, I did not understand if it were two 2 liters for the price or one 2 liter for the price.

I placed an order for delivery to the closest location according to their website. They were delivered late and cold. I called several times to the store just to be told that it is an error on the program's estimated time. When I requested more information regarding this error, the sales attendant couldn't provide with a contact information. I asked to speak with the manager to see if he could explain better what was happening to my order. He then decides to be disrespectfully and treat me like a child. As I was explaining the situation, I was interrupted to be asked, "How did the pizza taste?" I wouldn't know, I hadn't received them. More important not only did he failed to appeased a customer and offer an apology, he had to asked around for the regional manager last name. Anyhow, this is their third and last strike, they just lost another customer.

So when you call your neighborhood Pizza Hut the number is redirected to a call center. Got disconnected at the end of 10 minute order process. Called back and order not in the system so 15 minutes later and order was finally in the system. My problem is this is not Real Customer service. A third party shouldn't be involved in my order process. When I call that store and place order I want to talk to the person directly responsible for my food. So if my order is wrong I can then call the store directly for my complaint. These type of third party calling is another thing wrong with this once great country.

Why do we even have the option. This is the last time we will eat pizza from them. Placed the order online for pick up. When I get there they do not have my order. They said I must have placed with a different location. Showed them I did not and was told I would have to wait till all the other orders were filled. Very unhappy. When I got it home it was so greasy no one wanted to eat it.

Well it started fine around 8:30 Saturday 11/12 I placed my order for delivery. I order family chicken alfredo pasta and 8 boneless wings. The young lady that answer the phone was polite and sweet stated that my order will be 30-35 mins. Well after an hour I called to check the status and another employee stated that they didn't see my order so I ask for a manager (Samantha) and she stated to me that they were out of the pasta and someone was suppose to call me so I ask her who and she said she didn't know. I stated to her that every time I call there it's a problem. Her response was "I only been here 4 days so that's not me.." She then ask was it something else I would like to order and I gave the phone to my son who just came from football game. He order a medium pizza and wings at 9:30. Well 10:30 there was a no call no show.

I will not be eating at Pizza Hut again, because the disrespect from the customer service line was unnecessary. I ordered online and my order went through and gave a delivery time. The delivery time had come and it was still not delivered. I tried calling the store and every time I would press 3 to talk about an already placed order it would just go back into a loop saying to press 1,2 or 3 again. I finally got ahold of a representative after trying about 8 times, and she answered in a very rude tone and was very rude about the information she gave to me saying that the Pizza Hut could not deliver to my address. I did not receive any email or phone message regarding the situation and had been waiting over an hour for my food.

Pizza Hut, 400 N Loop 288, Denton, TX 76209. (940) 484-9202. First off their website said it'd be 2 hours before my delivery would arrive. I called to pick up and that guy sounded like a stoner over the phone. I had to call again for directions, the guy wasn't even from here, didn't know any landmarks to navigate. I found it.

I haven't picked up my pizza and I'm already disappointed. This place has give us bad customer service for the past 3 calls we made. Can't stop going here because my kids keep wanting pizza on Sundays and it's the only place in town. These employees that pick up the phone to take the orders must get trained better on how to treat people on the phone and be polite. I don't want to cry for my money back. All I want is good service. After all we are paying for it. It's not free! Bad place, bad management job!

Worst Delivery from 4300 Macsway Ave, Columbus OH. We placed an order for delivery at 7:00, when we placed it, they told us it would be 1.5 hrs, this was ok. At 9:30 we called the restaurant and the phone just rang and rang for over 9 mins, no answer from anyone. We tried back at 9:45, and was told that it would be delivered at 10:15. This time came and no pizza. The driver didn't show up until 11:45. THE WORST DELIVERY PLACE EVER!!!

I ordered the two pizza for 6.99 each for the game pan pepperoni lovers and a veggie but I got home to watch the game and start eating my pizza and realized there's hardly any cheese but I figured I'm not eating a pizza for 6.99. I'm eating a 6.99 pizza as I'm watching the game. Pizza hut has a commercial for two pizzas for 6.99 each and as they pull a slice from the pizza it has cheese stretching from it and it looks meaty. Why can't my pizzas look like that? Next time I'll get a picture of it.

Do not order from the PH on Peachtree St in Atlanta GA. The pizza was on time and it was correct. However, it was cold. The driver offered me a receipt. I said no thank you and gave him a $3.82 tip on top of the $2.99 convenience fee. He proceeded to throw the receipt outside our unit in the hallway. The driver looked like he had not shaved or bathed in 4 or 5 days. His hair was long and greasy. When I called to voice my concerns I was kept on hold for over a hour. Customer service and cleanliness is not a priority for this restaurant.

This is my first time ordering the Stuffed Grilled Cheese Pizza. My mouth was watering for it when I saw a picture of this pizza. I am a cheese lover and I love pizza and I loved grilled cheese sandwiches. I took one bite and I tasted nothing but pizza sauce because the crust is so thin. I took a bite out of the stuffed crust and I was totally disappointed! The cheese didn't taste like a real cheddar cheese. Please change the flavor of the cheese. I will never order this pizza again. A huge waste of my money!!!!

We rarely eat at Pizza Hut and cannot complain about service at all but the chicken supreme was horrible, dry, little sauce, little cheese, peppers and onions raw. I hope you consider stopping this pizza. In 1970 Pizza Hut had wonderful pizza, where is that recipe?

I'm in this restaurant as we speak. Talking to the manager hasn't done anything. I've been here since 5:00. It is now 7:00 pm. There are 5 waitresses here and my waitress is the only one running tables. She's also taking online orders. It seems like she may be new. Nonetheless I waited 15 minutes for her to come take our drink orders (myself and my husband). Then we already knew what we wanted so we put the order in. Took about 45 minutes for us to get our pizza. About 30 for us to finish eating.

I got my order of pizza tonight and felt like tomatoes sauce and cheese. What a ripoff. I got 2 paper thin slices on each slice of pizza. At least put some meat on the damn thing. Come on. I wanted to send that ** back but who knows what people think after a complaint. I tipped my driver. It's not his fault but make me want to buy your product. Never buy Pizza Hut again. Why do I have to give a star for a zero star review?

I placed an online order today, August 28th 2016, at roughly 5:15 pm. I wanted the order ready at 6:30pm and changed the time for future pick up. I do not usually have an issue but as I had to go to a different because the PH closest to me was temporarily closed, I headed to the south side of town. Oh look, a drive thru window, coool!

I just recently started work in their "Virtual Call Center", so in order to Upsell their items, I always order online to be delivered as I am handicapped and picking things like that up is challenging with a walker. So one night I ordered a personal pan ham and pineapple and one of their new "Hershey S'mores Cookie". This thing was not a cookie! It was more like a cake and super sweet. I wrote a complaint and they sent me a coupon for a free large Pizza. The next time I ordered for delivery, I ordered 2 personal pan pizzas, one pineapple and ham with Garlic Butter Blend and a BBQ Beef with Hut Favorite. Well when they arrived, they weren't hot and neither one of them had crusts on them (glad they don't charge for the flavored crusts). But the BBQ beef looked like someone had pooped on my pizza. There were 4 little black blobs on the pizza. Both pizzas were nasty tasting.

I ordered 2 pizzas for delivery for dinner at 9:00 PM, and the delivery time was mentioned as 10:00 PM. Until 10:30 PM I did not receive anything. On calling the employee said that they have run out of the product and would not be able to fulfill my order. Is it not their duty, to call and inform the customer if they are unable to complete the order!!! I was simply waiting, and I went forward and placed an order with Domino's, and they delivered within half an hour. PERMANENT CUSTOMER OF DOMINO'S.

I ordered take away pizza on the 13/7/16 from a Guildford store who took the money from my card straightaway (keep that in mind). 5 mins later I received an email saying they didn't deliver to the address. I wanted the pizza to go to and the money would be back on my card by the Monday 17th. Go forward to today the 18/7/16 and after ringing Pizza Hut complaint dept for the 15th time it's a free number so no cost there. I was told I would probably get my money back next Thursday 25th. Now to a big company like them 20 pounds may not be important but to a mum on a budget it means a hell of a lot but I'm so angry because there are no comebacks for these large companies who make mistakes and take forever to rectify them. The lack of my custom will not dent their profits but if they keep testing their customers as they do then I will not be sorry to see the administrators at their door.

Order box meal for 20 plus bucks and gave me wrong dessert and pizza was cold.

place without having another bite as she said as we ordered online we cannot have it in the restaurant. And the restaurant was half vacated still she don't have the patience. She can wait at least for someone to finish their meal. I am completely dissatisfied with the Pizza Hut experience. My order details are: Placed on July 24 at 3:36 PM. 1 Large Original Pan Pizza, Fiery Red Pepper Crust Flavor. Whole Ingredients: Creamy Garlic Parmesan Sauce, Green Peppers, Jalapenos, Double Onions, Diced Tomatoes. 1 Lemonade Bottle.

I had not ordered anything from Pizza Hut for more than 5 years because my orders were then continually late or wrong altogether. Yesterday evening (7/22/16) I once more attempted to try ordering a pizza from the local store in Bellevue PA, just 2 miles from my residence. The call went well, or so I assumed. The delivery was promised in 45 minutes to an hour. I gave them my name, address, and phone number; carefully spelling out the street name (Russellwood Avenue).

Ordered a gluten free pizza from the location on Sheldon Rd in Channelview, TX. The pizza was terrible. Crust was crunchy and very overdone, and the toppings were burnt. Called to complain, and the "manager" basically said too bad, that's just the way gluten free comes. I know better. I will never order pizza there again, and I do not recommend this location. It's bad enough to have to pay more for less pizza without having burnt food passed off as just the way gluten free comes.

This was one of the worst pizzas I have ever eaten. Very salty pepperoni, poor quality sauce... More like tomato paste. Crust was soggy and undercooked. Very disappointed. PH used to be much better. Never again. I live in Asheville, NC and store is on New Leicester. I am out of $20.00+ bucks. Damn.

Terrible pizza. Looks like old plain pizza and had sprinkles topping on it! First and last time I order! Pizza Hut on Jabez St in Newark NJ is not good!

Every single time I have ordered from the Pizza Hut on Reisterstown Road in Maryland the order has been incorrect and I have waited over an hour for delivery. I usually do not submit a complaint but I decided to get pizza another chance and order however once again the order was incorrect. This is unacceptable. When you pay for food you should be able to get what you ordered.

1.0 star rating 7/5/2016. Ordered a pizza last week for my boss. It was wrong (partially my fault) but called to correct the issues. Was told "all is taken care of", they will deliver the correct pizza. The pizza came and was not correct... so we called and were told "We will get your next one" (in so many words). Today I call to place the replacement pizza and wow... I had to pay for it (discounted 1 topping for 9.99 large) which you can get better deals anywhere for that price but the boss loves(d) Pizza Hut... This pizza just got delivered and 1/2 of the pizza does not even have cheese. We have thrown the pizza away and vow to stay away from this TCU Pizza Hut!!! So now there goes more money for a horrible pizza... calling Domino’s now (who is known for great customer service on this side of town).

I have attempted to order "deals" from them such as the triple treat bundle. There is the basic price stated, but as you go through the ordering process you realize you're getting scammed because even ordering the regular ingredients with nothing extra or even ordering the items you want in smaller sizes doesn't add up to the first price stated. They do not list what's included in the deals they offer. When you ask why this price by clicking on the button it explains that you have ordered extra items or extra toppings.

On June 10th after 10 pm, while leaving my wife's job I made a call to Pizza Hut Glendale dr Wilson nc. A guy answered and said "can you hold please.", so I proceeded to drive towards thinking he would answer and take my order. Well no one ever came back to phone. I even stopped in parking lot and waited a couple minutes. Still no one came to phone. I drove to window apparently still opened from last car. I stayed on phone while looking through window at a guy drinking soda from a clear cup and the waitress having conversations with a few laughs. He spots me looking at him and comes to window asking "how can I help you." I said "dude I being on the phone holding for over 6 minutes."

Order pizza from numerous Pizza Hut. On my last order my food was cold. Driver said he had come to my door and knocked but I didn't answer, however he called to tell me that, which I was waiting on him so I never heard him knock. But my pizza was cold and sloppy looking and my wings hearty had any sauce on them. I called to complain and was given only a 10 dollar credit for my troubles. It took them 3 times to bring my order because the 2nd time was completely the wrong order. Pizza Hut lost a loyal customer to Papa John's. Better pizza, better service. That's what Papa John's does give you.

I've received nothing but great food and delivery from Pizza Hut for 20+ years. But these "new" black pseudo-styro containers are awful! Food acquires awful taste and smell (whether wings or sides). Tried 2nd time before posting to ensure I wasn't jumping the gun but 2nd delivery proves these containers are AWFUL! Going to Domino's until PH goes back to cardboard...

Well we sent back our original 2 pizzas for the dough being raw, only for them to send us back 2 more with the dough being raw. We called them and told them the new ones were raw also and they said they disagree. They got angry and refused to give me my money back for the food we couldn't eat. The other items that came with the meal made us sick. Needless to say 30 dollars spent on food that in the end couldn't be eaten and had to be thrown away and they refused to give our money back.

I have ordered and ate in in at least 2 different Pizza Hut locations in the past 8 months. On location the sauce is fine at one the other the sauce taste like pie filling. I have always chosen Pizza Hut or the other pizza places because they have awesome taste but now I really feel that Pizza Hut is doing too much!! Pizza should taste like pizza not pie!!! Today's order was not only wrong but tasted horrible and stop forcing that horrible garlic butter on everyone pizza unless the customer asks for it, please and thanks.

I think Pizza Hut's greatest contribution to the pizza industry here in the Philippines is their "Stuffed Crust". It revolutionized the way pizza crust is seen. Before, most people would see it as plain bread, or worse - something that could just be thrown away. But by upgrading your pizza to "Stuffed Crust", it becomes a bread stick with mozzarella cheese in it. Amazing right?! I guess a testament of its impact to the pizza industry here, another pizza brand is offering this option as well... Pizza Hut, makin' it (the crust) great indeed...the crust that is!

Order no. ** placed at 8:55 delivered at 10:25 that too cold pizza. After 9:30 I called them 4 times for my status of delivery. They told it has left and will reach within 10 minutes or we will surely call back in 5 minutes and they were not having any answer where the delivery boy is. Finally they give me store landline no. that you only call and ask them only. When I called in store (Profit Centre, Mahavir Nagar, Kandivali W), they don't even know how many digits the order no have and then they just kept the phone on and were not replying.

It really is a shame that after all this time that Pizza Hut in Antioch Illinois is being shut down by the corporation. We need this business open. Many many of us even here at Cartridge World next door to Pizza Hut need Pizza Hut. Many people run the stores by themselves. They're small businesses. Our food gets delivered. Where else would we go and get such good service? This is the only store or business I have ever known up in the 50 years of my life that delivers pizza on foot to the nearby businesses extremely fast most of the time within 7 minutes. This is quite a shame that this is happening. This business was doing fine. How much do you need for a business to keep going? I look out my window all the time at the store here at Cartridge World and see them on the goal studying delivering pizzas. But yeah you want to close this very important store.

Pizza Hut gives that comfy cozy dining experience plus I love their caesar salad, their mushroom soup and their crab salad roll. Their staff are also very very warm and accommodating. However, I couldn't give their pizza the thumbs up. Over the years, the dough has become dry and oily. Their toppings dry and lacking. You will enjoy the pizza a bit if you eat it right there in the restaurant but once you eat it later, it tastes stale and plain. Their pasta also tastes uncooked and hard at times, and though I love their soup recipes, more often than not it taste burnt. They should really look into what they are doing wrong. I have loved Pizza Hut more than our local pizza place before but not anymore. I am still satisfied with them but I do not wish to be only satisfied. I only dine out once in a while and so if I dine out I wish it to be a HAPPY experience.

Pizza Hut was a lot different more than a decade ago when they weren't so focused on trying to sell more pizzas. Back then their pizza was actually really good, and I always looked forward to eating there during special occasions. Now they have all these affordable promos and more people are eating there, and it has led to a decrease in quality of their food. Sometimes there are barely enough toppings, sometimes even the soup isn't hot, and the servers all seem too busy to pay any attention. I miss the Pizza Hut during my childhood when eating there was always a special time. Now it just seems like any other cheap pizza joint. What a shame. It used to be that when I thought of great pizza, Pizza Hut came to mind first. Now I only think about them when I want to eat cheap good-enough pizza that looks premium, even though it's not.

I recently went into Pizza Hut on North Memorial Parkway in Huntsville, Al on my lunch break. The employee Belinda didn't speak, so I told her I wanted to purchase a to-go buffet and ask how much, she stated $1 per slice. I said fine. As I stood there waiting for a box, she looks at me and said, "You need to pick out your slices." I said, "If I do where would I put them." She turns around and picks a box up off the floor. I said, "Can I get a box that hasn't been on the floor?" She got mad and tossed me a box, so I said, "Wow." She said, "Yeah wow."

I went to Pizza Hut for my first time today and it was delicious. I'mma be full all day. I would rate it 100 if I could. Everybody gave free refills and each drink was 1 dollar each. I enjoyed my time there. I do not know why so many bad reviews but it's good. Maybe it's the delivery people having a problem with. I was happy. I got 1 suggestion. 1 the pizza, the toppings part of the pizza should be bigger and the bread of it should be smaller.

I love the toppings of Pizza Hut especially the toppings for Hawaiian and pepperoni. It's mouth watering however the crust/dough is so-so... It does not compliment with the toppings. Shakey's and Yellow Cab have better pizza crust/dough. Hopefully, Pizza Hut could work on improving the taste of crust/dough.

Was at Pizza Hut yesterday to treat my family dinner. Ordered 3 large pizzas as we always do and we have been doin' this for a long time. This is the first time though that when we got the pizzas they were not hot at all! It was served in a timely manner and the toppings are as expected. Just that it wasn't served warm. Maybe it wasn't straight from the oven? I hope that this won't happen again coz we do enjoy eating there. But if it will be like this again, we will look for other pizza joints.

I ordered from Pizza Hut on April 29th and I found to my dismay that my cinnamon sticks didnt come with any sauce. So I called to tell them what happened. I was on hold for over thirty minutes and never got to talk with an actual person. Im very pissed and dissatisfied.

On Monday evening, April 25th, against my better judgment, we decided to order pizza from pizza hut for dinner. We have had several disappointing meals from the Casa Grande, AZ Pizza Hut in the past but because they are close to the house we ordered online again. Pizza was ordered at 6:34 PM. The online order window said the pizza would be delivered by 7:11 PM. By 7:30 PM we had still not received our Pizza. I called and spoke to ** (female) and she made the excuse that their delivery service was really busy and so that was why he was late. I expressed that it was not my problem as we were told the time. That fell on deaf ears.

Never even got to order my pizza. Was put on hold for 30 minutes and the customer service lady was rude. Never ordering from there again.

Order from 21st and Mittopher located in Indianapolis. Order stuffed crust with mushrooms and pepperoni. Open my box to find my pizza had been thrown around in the box. Pizza didn't even fit the box. Order a medium pizza looked like they put it in a large box. It was cold. The cheese in the inside wasn't melted. The crust was half baked. Mushrooms look and taste like they were old. Paid $35.00 for something I ended up throwing in the trash. Had I knew my pizza was trash I wouldn't have given the driver a $5 tip. Never will I order from ANY Pizza Hut again.

Ordered a 12 inch pizza. 2 liter Pepsi. $0.00 Never was there a mention of a "delivery fee". A 12 inch pizza with pepsi $20.00. Unfair to driver but had I known I was paying a $3.00 delivery fee I probably wouldn't have given a $3.00 tip. Not the drivers fault, Pizza Hut's fault for failing to disclose the "delivery fee". Bad business in my opinion as a business owner.

I ordered my food today. The guy was acting so weird. I go inside my house and look and there's ranch inside of my cinnamon sticks box. Like really seriously? Are they that blind that they can't see the bold letters that say RANCH? Pizza Hut can't be that busy. I wasn't going to order a dip for $3 and change. That's a waste of time and money so I called to make a complaint.

Are you serious? You closed without delivering my pizza!!?? Never again.

Pizza Hut was one of my favorite places to eat pizza but after tonight Idk if I should ever order Pizza Hut again. The pizza was undercooked and the cheese sticks were just soggy as hell. That was the worst experience of Pizza Hut I've ever gotten, how sad...

We always order from Pizza Hut, we love the food. This time we ordered spicy chicken and it looks horrible. What's with the black spot?? We called them to make sure that it's safe to eat it but they didn't call us back. We didn't eat the chicken, scared that we're going to get sick. Attached is a pics of the chicken we ordered from them.

Whenever I order from Pizza Hut online, they never include my bread sticks. Also, the box is always crushed. Today, I ordered wings and a pasta almost two hours ago! I am still waiting on my delivery as I'm typing this. I'm very frustrated with this place and don't plan on ordering from this place again.

The pizza was greasy. Looked and felt like it was made by a fourth grader. Last time I will ever eat here. It's only this Pizza Hut. They should be ashamed. I threw up just because of how much grease was in it.

The first thing I want to go over is the issue with the way I was treated. The service was terrible and the food I ordered wasn't the right things. After I had finished I was overcharged for my meal. They had made my dinner a catastrophe. Mistreated and overcharged. I had the very worst time of eating out at Pizza Hut.

I placed an order online and it was delivered two hours later. I tried to write a complaint to the company online but they did not have a "contact us" option or any way of letting them know. My neighbor placed an order about the same time and when she called the corporate office about her order they told her that the store cancelled the order. She had to place her order all over again and pick it up herself.

This place stinks. The food is always cold. Management are rude and disgusting. The place is so dirty I would not let my dog eat off the floor. The bathrooms are a mess and smells. All they do is huddle in one spot and talk or text on their phones. Nasty to customers. Argue with workers in front of customers. The buffet bar dirty and gross. This place should be closed down.

I ordered from Pizza Hut in Cheyenne Wyoming and I got my order. The pizza was wrong and they forgot my breadsticks (got an empty box with the marinara sauce but no breadsticks). They refused to give me my money back but told me they would fix it but I would have to wait an hour for it. Even though I waited past an hour for it originally.

My kids really like the pizza with cheese pieces to pull off and eat. We have been waiting for it and it's finally back. We decided to get it for dinner after parent-teacher conferences, so they were very excited. We called to order and the women said that she was sorry that they were out and I said, "It's only 6:30 p.m. and you are already out." I can't even explain how disappointed my kids were. I ask, "How can you be out at dinner time?" She said that they only get so many in and that's all they get for the day.

I ordered pizza online and I paid through PayPal. My order arrived an hour later, pizza was slightly warm however the salad was missing, so I decided to call Pizza Hut just to let them know. Someone pick the phone and asked me to wait so I waited. After ten minutes someone pick the phone again and asked me to wait so I waited... thirty minutes, I gave up. I called them again someone pick the phone, I did not wanted this salad anymore! I asked for refund, answer was that they don't do this for online orders. I do not recommend this place to anyone, very unpleasant experience with customer service at 197 Greenford Road, UB6 8QY.

I officially HATE ordering and eat Pizza Hut. No matter which one I order from there is ALWAYS an issue. They can never get your order right. Service and staff is horrible!!!

Order spinach. It wasn't cooked nor tasted clean (rather right out the bag). It was laid on top. Entered by Renaldo # ** on January 30 - 2016, time 2:55 pm.

They never get the orders right. They will bring you slices of pizza from different boxes that's been sitting there all day. I ordered pizza and buffalo wings last night. They took 2 hours & when I opened the wings it really stinked and it was barbecue! Why the ** did I pay for buffalo and got barbecue? And they know they bringing you the wrong ** cause they don't have a receipt. Never order from pizza hut. It's beyond trash and I don't care about nobody's job there. All of them needs to be fired and they need to shut this Pizza Hut down. A matter of fact, ban all the Pizza Hut from existing on the face of earth!!!

I order 3 pan pizzas and I was given 3 hand toss pizzas and was curse out by the store manager stating I always have a problem with my order and my ** order is never right so they did a remake and I was getting the eye the whole time and he was talking about me to other employees. I talked with Brian several times but obviously his talk not good even to the people he hire.

What has happened to Pizza Hut??? This was the worse delivery experience ever! I waited 45 minutes after a promised 40-minute delivery time. So 85 minutes after I ordered the pizza, it arrived cold as ice. It barely had any sauce or cheese on it and it tasted like cardboard. I called the store to complain and was put on hold two times with no one coming back to the phone. Pizza Hut needs to close down if it doesn't want to make quality food any longer.

This is the worst experience ever!! I placed an order online, got my confirmation, my credit card was charged. I was given a time for delivery and an hour later, nothing. I called the local number they gave me online and was told I had not placed an order. The manager was rude and no one knew what was going on. They offered to allow me to pay TWICE and would prepare the pizzas... Really... Pizza Hut... Never again. I guess this is why they have such a poor reputation.

I made an order with the $5 deal. I had two pizza. One cheese, one sausage. I was charged for the sausage. I also order an eight piece wing and was only given six wings. I called to get my order corrected and the phone was picked up and hung up in my face three times. I finally got through to customer service and they was sending me a new order but it took over an hour and a half to get here. Will not order here again until they get it together.

I ordered pizza, pasta & breadsticks from the Madison, OH 44057 location on 1/4/16 at 6:36pm est. My order number according to the email is **? The pizza was the worst pizza I have ever had in my entire life, Pizza Hut or otherwise. I ordered hand tossed, and they were thinner than cardboard, and one was not correct and complete to order specs. I submitted a complaint with Pizza Hut and they are sending a coupon for a large 3 topping pizza. I don't want your pathetic excuse for pizza anymore. My family has already had to alter which Pizza Hut we dine with, because the store closest to us is dirty, so we had to give up on the location in our own town. This order was from the next city over. It is clear that Pizza Hut no longer cares about a quality product.

I went to order pizza online from Pizza Hut when I saw a little white note/envelope at the bottom of the page that said "FREE cheese sticks WITH your FIRST order when you sign up for hut lovers." Sounded nice, I was excited and hungry. So I signed up and proceeded to place my order. When my order reflected NO CHEESE STICKS I called the store where my order was being prepared and they told me I'd get the sticks on my SECOND order. It CLEARLY says "with your first purchase". LIES!

I ordered a Pepperoni Lover's pizza. I called in the order. First, the person answering the phone got my order wrong. Then, when they did bring the order out, the pizza was burned. The crust was falling apart, black around the edges. The manager was rude and had an attitude. Will never eat at another Pizza Hut again ever.

I ordered 2 medium pizzas both hand-tossed with the cheese specifically on the top. I received both with the cheese on the bottom. I complained and was told I would receive better service on my next order. I made the same order a week later. They put the cheese on bottom and the crust was thin crust. The manager told me I had hand-tossed as if I have not ordered pizza before.

Order was made at 9:50pm and when we called at 11:10 to find out what was why delay... Katrina who says she is the manager, they have a lot of orders and wait time is 95 minutes. That she can't not control the orders that come in. Mind you they charged the credit card immediately and the order arrived at midnight - over 120 minutes - 2 hours for pasta. She was very rude. This business needs to be addressed.

Yesterday I bought 4 Large pizzas costing 47.00 pounds. What A load of rubbish, end up putting them in the bucket. Should have flung the money in the bin! We ended up going out for fish and chips instead. Never again will I buy crap from Pizza Hut again.

Whenever they have that medium pizza for $6.99 each, they always use the old products when making the pizza. I order two medium pizza, $6.99 each at St. Michael Albertville, Minnesota USA. They both turned out to be thrown away, waste of money and waste of time. I honestly could've paid a lot more for the better quality pizza versus having to deal with the stale bread and "not so fresh" product on my pizza. Very disappointing. The same thing happened at Dominos and for some reason I was expecting Pizza Hut to be better.

I ordered pasta for two and dessert at Pizza Hut on Charlotte in Nashville at 6:27 online. The email confirmation said it would arrive at 6:57. I called at 7:20 pm and they said they would take off $4.00 and if for some reason the order had not arrived in the 20 minutes call them back. At 7:45 pm I called again - they put me on hold for several minutes. They apologized and said it would go out with the next driver but it was free.

I used to order pizzas for 4 different kids in El Salvador for special occasions. Pizza Hut took my card, put my account on auto charges for 4 to 9 pizzas per month. I never realized because they did it in a very methodical way. When I discovered I send a certified letter to the CEO in Plano TX headquarters, he didn't even returned the paper acknowledging the certified letter. Please don't use your card with Pizza Hut. They are the most horrible company. They tell send complaints to customer care. I waited my time they will never respond.

Last night I ordered from Pizza Hut. I attempted to place order of the phone but it is nearly impossible to get a representative on the phone so I instead ordered online. Delivery time estimated at 7:48 pm, I ordered at 7:13pm... An hour goes by and I still didnt get my food. I called the call center again and had to wait 15 minutes just to speak to someone. I had to call about 9 times because they kept hanging up on me.

I have booked an order and no is ** which has been delivered after 2 hours. Once a pizza delivered looks like it's 3 days old and it seems that someone has fight with him last 2 days. Let me add the pics as well as just want to registered my complaints as tried to call all numbers multiple times as to answer that will call back you in 5 mins and no call has been received after that. Once someone has received the call started shouting on us as we did a mistake to order pizza. Never seen a bad customer support before this and worst response from received from support.

We ordered two medium pizzas at Pizza Hut in Brandon, SD last night.. When we picked them up, they couldn't locate our pizza. The cashier said they couldn't find the pizzas and we should wait 15 min while they remade our order. We waited 30min and asked if it was ready. They then proceeded to tell us they couldn't find our order. We were told they would make the pizza shortly. They did not seem concerned about the mix up. We stood in the lobby for over an hour waiting for two pizzas and there was no concern for our inconvenience. We were so disappointed in this customer service action and given the fact that your pizza is delicious, the customer service side of this is very insufficient. They reimbursed us for the pizza after we shouted out our complaint finally. But this is hurting your business and there is a need for improvement. People will go to your competition with this type of customer service.

I ordered a large cheese pizza for me and my wife. It's a hour so I went to the front counter and said where is my pizza. She said I didn't order anything. I told her that's a lie, I already paid for my pizza so give it to me now. She gave me a mean look and said ok and left. She came back 20 minutes later. I told her thank you. She just smiled. When I opened the box, half of the pizza was GONE. Now that ticked me off so I marched up there and told her what was wrong with the pizza. She said if I don't like the way she ordered then I can leave... I know for a fact I'm NEVER going to eat at Pizza Hut. NEVER.

I ordered a large pizza with some extra toppings online. When I got my pizza delivered, they added spinach to my order and no extra toppings that I paid for. Nowhere on the receipt said to add spinach. I called back and they said they would make a new one and deliver it to me. An hour later, I called back and was told the pizza is in the oven and as soon as it comes out, they would bring it to me right away. 15 mins later, the delivery guy show up with a cold pizza. Cold like it has been sitting out for more than an hour. I didn't even ask for money back or store credit. I just wanted my pizza the way I ordered and paid for. Unfortunately, that was too much to ask for. Terrible service at Pizza Hut.

The Big Dinner Box we ordered from Pizza Hut in Mayfair, Philadelphia, PA located at 6613 FRANKFORD AVE. was switched with someone else's dinner box. We received 2 cheese and sauce pizzas with wings and breadstick instead of 2 no sauce veggie pizzas, chicken pasta with alfredo sauce and breadsticks that we had ordered. We called the store at (215) 331-0830 about 15 times to explain the situation however nobody picked up the phone so as a result we were obliged to go to the store to get the situation straightened ouT.

Let me just say my kids and I love pizza and wings and is a real good customer! But today I was actually turned off and will never order from this store again. I placed an order online for wings and pizza. When I opened up, my wings were old and had literally a drop of sauce! This is not the first time I had to send my food back so this time I was very frustrated. And called the call center for a refund and took all the food back to the store. When I got in there I was the only customer and I had to wait. I can literally see the workers looking at me. Eventually they was like, "She needs help." I asked for manager which every time I go in there. She has a don't care attitude and the employee look and act like they don't want to be at work!

Horrible taste, sauce tasted old, was not a good flavor at all. Haven't been there in year, and will not go back. Name was wrong on order, wife had to repeat ordered 3 or 4 times.

My wife and I went to Pizza Hut in Pryor Oklahoma on Sunday around 1:00 and was gonna eat the Buffet. We were told that they wasn't gonna be cooking any more pizzas for the Buffet, which we still had an hour of Buffet time to eat and take-out time. They told us since only one family was eating at the time they would not be cooking any more pizzas. That would have been fine but we only seen 2 pizzas out there and most was gone from the two pizzas left. We was really wanting Pizza Hut that day but since the bad service and rude workers We will never be back. Seemed like the workers were tired of working already I'm assuming.

On October 24th, 2015, my family attempted to order pizzas from Pizza Hut. After a 20 minute wait on the phone, a representative named Tina answered. Her demeanor was rude and condescending. She was unaware of product specials and seemed irritated of my inquiries. After she notified me that the wait would be over 2 hours, I asked her to cancel the order, to which she replied, "Whatever!" I will no longer give this company my business. With three teenagers, we order a lot of pizza. Their loss! Hello Papa Johns!

I ordered my pizza at 8:17pm. The website promised 17-20mins. I call the store, Tiffany advised me that pizza would be here at 9:07pm. I call back at 9:05pm, pizza still not here. I asked for supervisor, spoke with Surgeo the Manager. Pizza still was not here. They came knocking on my door over 1 hour later. Sorry I don't want no cold nasty pizza, advised the dude and shut my door. I ordered from dominos...

2 hours waiting for 2 medium pizzas that never came. On hold for over a half hour on 3 different phones. One customer service rep to another, just placed on perpetual hold. One customer service rep actually laughed at me (Christina) stating I would never get to speak to a manager. Never, ever again. We order from Dominos once a week. Big loss to Pizza Hut.

I placed a carry out order online. Send my husband to pick up and they don't have it. I text him what I ordered and the amount. They charged him MORE because he didn't place the order online! Mind you this is even after his "discount" for the inconvenience. The same exact order, him having to wait 20+ minutes, cost us more after they lost my original order. I've been getting irritated with their lack of service/professionalism the last few times we have been. (We usually go weekly for lunch). But this will keep my business away for quite some time! This store has been HORRIBLE for years!

Many of the employees at the Pizza Hut located in Target on 225th Street and Broadway are very unprofessional. The employees have personal conversations in front of the customers and they don't clean the seating areas where customers are to sit and eat food. There were paper cups on the floor, pasta sauce spilled all over the floor, dirty tables, and flies everywhere! It was disgusting and a disaster. The employees just walked over the plastic cups and ignored the dirty tables. THIS IS A DISGRACE.

After reading the negative reviews from the numerous people, I decided to add my own. Since I was a kid Pizza Hut has been my go to for pizza. I've never had any issues, drivers are usually friendly. This time I wanted to do a pick up, website kept saying my delivery address had an issue, for a pick up. So drove and ordered. Lady searched out an extra coupon to discount my order further from the $10 deal.

We ordered a Pepperoni Lovers Pizza from Honey Egypt PIZZA HUT 281-259-5500. THE PIZZA WE RECEIVED last night was not what we ordered. Next day we took uneaten pizza back and was laughed at and told that it was a pepperoni lovers. I disagreed and showed manager there was only one layer of pepperoni, not two. As described online.

From the moment I called a call center, it took 30 minutes to place my order because of the uneducated person on the other end of the phone. Then after 30 minutes, we place an order. 15 minutes later, I come to pick it up and she send it to another location. Boy was I disgusted. She kept on saying "I'm sorry I'm so sorry" when I called back to complain and find out what location they send it to. They just kept kicking me back into the cue, nobody wanted to address the issue.

We ordered 2 pizzas, bread sticks, and wings. Only one pizza was delivered. Upon delivery we were told to call the store to get this resolved. Not to mention it literally took an hour for our initial order to be delivered. Now we sit here waiting on the last pizza that was supposed to be delivered in the first place while everyone is still starved. So my guess it will take just as long as the initial order did.

I was double charged for pizza by a rude Pizza Hut driver on the delivery of the pizza. I had to pay him cash although I had already paid online. The local Pizza Hut admitted their mistake when I called them and sent the driver back with my cash and tip and gave me a fifteen dollar credit. I signed his second receipt and did all I was asked to do. The driver was really rude to me on his second visit. Then claimed to his management that I was rude to him because I believe he, the driver knew I was going to report him to his corporate office. Local management had the police deliver a letter telling me that I was banned from Pizza Hut for a year that's from the local store. It's a case of my word against the drivers about who was rude too but the documented mistakes were made by Pizza Hut.

Waited 2.5 hours for pizza and lady who answered said driver left 10 minutes ago and should be there soon. 30 minutes passes I call back and request a supervisor. The lady who answered (same lady from before) says I have no delivery for me after I gave her my phone number 4 times! Then she finds the order and says my address is wrong. Incorrect, the address submitted online was correct. Then she says they called and got no answer. I kindly told Ms. Supervisor I have a SMART phone, I can see missed calls, no one has called. At that time I requested her name and she refused. Then she began to argue and said yes she did call. Called me a ** and hung up. Unacceptable! I'm boycotting all Pizza Huts forever!!!

Let's see. There was the time I ordered online, waited an hour for my food, finally called them and they tell me that the transaction did not got through. No message, email, phone call or anything to let me know. Then there is their ever changing online order rules. I get an email for a $10 stuffed crust pizza. I order 2 of them, no problem. 3 days later I go to use it again. Works great for the first then I get a message saying I cannot use it twice. But I just used it 3 days ago twice. Also cannot use any other deals. So if I want 2 pizza I have to pay $17 for the second. What is the point of the coupon if it ends up costing more in the end. Anyway, my local store was fine but the way they do their business is just ridiculous and they don't care. Papa John's goes out of their way to make sure everything is great for you. It's like night and day. I am done with Pizza Hut.

I phoned, made a pick-up order and got the pick-up price which I thought was way too expensive for 2 pizzas. Anyway I picked them up, got home and took a slice from the pizza carton and everything came off the pizza.... Ok I will try a bit harder next time which I did and still up to half of the toppings came off and fell to the floor of the carton so I grabbed 1/2 the pizza and put it on a plate. The cheese was not the cheese that I usually get from my Pizza Hut pizzas and the toppings were rather thin and didn't taste like the Pizza Hut pizzas that I know and love. I had double cheese and double olives and I picked up my order at 3pm Friday 11/09/15. We buy some pizzas only about once a month, but after this I don't know if I will go back.

The thin pretzel crust shouldn't even be an option. I just got a pizza with thin pretzel crust, no cheese and mushrooms and the crust was so hard that I threw it away. The service was great, my other pizza was fine, but for the sake of your customers I would remove the thin option for the pretzel crust. I like to think of soft pretzels when I eat my pizza, not crunchy pretzel sticks.

We very much love Pizza Hut that is anywhere other than the one in Holly Springs, Mississippi. Bad service always and no dough, nasty salad bar and close up lunch bar a hour before. We have been turned away for the last time no dough. Please close.

I enjoy Pizza Hut, but every time I order a pizza I get it flat. I'm not even sure why it's flat. I don't ask for flat and crispy pizza. I even tried ordering different types such as pan pizza and or hand tossed pizza and it doesn't matter which one I choose because they are all the same flat pizza. It makes me angry and I don't think I will personally order from Pizza Hut again...

My family and I ordered our food at about 7:15ish. We waited about an hour and finally got my little sister's sandwich. I had to wait so long that by the time I was ready to eat I wasn't even hungry anymore. I will not go there again due to the fact that there were some poor management decisions and no communication to the customers.

I got a pizza for my b'day from a friend as a surprise with bug on it and my 9 year old son nearly ate it. I got a complimentary pizza but I need someone to take some action because this is very serious matter.

I ordered from Pizza Hut at 11:10, and it 1:03 and I yet to get my food. And, this is not the only time this has happened. Also the young lady who answered the phone was rushing and interrupting me when I tried to answer. I don't understand why the attitude. But I'm done with Pizza Hut and the horrendous customer service. P.S. It was a delivery and the call center rep never gave me an order number.

I have ordered pizza on three different occasions well after 8 o'clock but they don't & never have, they say. The first time everything was ok. The 2nd time, which was last week, was a disaster. I waited an hr and 45 minutes for my pizza to be delivered & the guy had on street clothes, with others in the car. My crust wasn't right, pizza pushed to one side, my bread stick wasn't with my order. Basically the only thing that was right was my Dr. Pepper.

Since I've moved into my apartment I've been eating more pizza than ever. It's been 2 years and I always order (obviously) from the closest to me. I've had my order mixed up a few times, late and even delivered to the wrong place and I could ignore that but I couldn't ignore my recent treatment by the employees and manager by the Vallejo, CA Pizza Hut. I placed an online order and made the mistake of falling asleep. I cannot hear anything from the back room of my apartment because of the sound proof walls. I woke up and called asking about my order and told Shawn (or Sean or Shaun. Whatever) (after 5 minutes on hold) that I ordered a pizza nearly an hour ago and he said that my pizza should be there soon and abruptly hung up.

Ordered a specialty pizza online. Got to store and had a pepperoni. Was told that's what I ordered. Got home and looked at my printout to see a meat lovers with a couple changes. Employee was nice but insisted several times that was my order. Got home and threw Pizza in trash. Second time this happened at this store. Never again. Diamond Causeway, Savannah Ga.

I love pizza. I love a lot of pizza places, most Little Caesars and Domino's, but the one place I don't get along with is Pizza Hut. The first time I remember I ate from there, I was like 7 or 8. While I was eating it, it was alright until I went home and threw it up. It was a hot pinkish color, I told my mom, and she said maybe it was in something else I ate that day. But I didn't believe that so I stopped eating there.

Having been going to Pizza Hut in Fishkill, NY for awhile now. Have been there once a week for the past few months. Lately, I go in, I don't get greeted. Also, stand at the desk for at least 5 mins or longer before anyone even says anything. Today, I got in there and stood there for over 5 mins before the lady said, "I will be right with you." We had order a special which was supposed to be 2 pieces breadsticks, boneless wings and soda. The wings weren't boneless, then breadsticks were way too hard to even eat, and the pizza, we asked for a little bit more sauce but when we ate the pizza the sauce was all up by the crust. I will not be going to this Pizza Hut ever again.

I ordered pizza from a Pizza Hut at 2176 Pass Rd Biloxi, MS. I have never had worse service from a store. I pulled up and walked in. I was not greeted. The employees were in the back complaining about their tips. I sat on the bench and waited to be acknowledged. A male employee came to the lobby from the back, looked outside, played like locking another male employee out. That male employee came in the building, looked at me and said "you're blocking the handicap parking" in an attitudish way. Which I was several feet from the actual parking place. One employee, male employee from the back hollered out "I'll call the cops on her". I just got up and left. That whole visit had just ruined my evening! I will never return to this store!

First time customer. Placed an order online for a cheesy crust pizza. Delivery guy shows up with a bowl. Delivery guy had no idea what number to call to rectify problem. So we had to google the store number. Called and were rerouted a number of times (I suspect customer service is outsourced). When we finally got a person on the phone he insisted we ordered cheesy bites and NOT cheesy crust pizza so we were stuck with whatever was in that bowl. Shortly after delivery guy leaves we realize the bowl contained what appeared to be reconstituted chicken wings (awful!). Called store back. No apologies and we're informed that our pizza would be delivered in 1.5 hours. 1.5 hours later we received a stiff, cold pizza. That went straight to the trash along with Pizza Hut's reputation. Just terrible!

We got there at 7, took out order at 7:05. It didn't get put in the computer until 7:26. We got our food at 8:00 and the "manager" told me she put our pizza in at 7:30 right when she got it because the store was swamped - there was 2 people other than us in it. Our waitress said she took a smoke break before putting in our pizza and somehow that adds up to the pizza took 13 min to cook and in total 20 minutes to get to us!!! She said "that's our average time" and argued until she got her point across. We did in fact get our food for free but never going back again.

Ordered 2 large 2 topping pizzas, one with garlic butter sauce on crust. Went to pick it up and when I got home I realized that we didn't get what we wanted. Now mind you the pizza was still great but the simple fact of the matter is my order was wrong. Now this is not the first time this has happened at this same location. I have ordered several times from the same location and always an issue. Tried to call location itself but I got the call center instead. The guy who answered sounded like he was asleep or maybe even high. He had no customer service experience whatsoever. Then just put me on hold with no warning. Waited for 15 mins so I called from a second line. This time I was told by some lady that she would put me in contact with the store manager. Well, she hung up on me. So I called back immediately and just so happened to get the same exact lady.

Pizza arrived cold. 20 past the estimated delivery time. Supposedly there were bell peppers. Awful chewy. Won't be back.

My mother is 89 years old. She likes the Tuscan chicken and the cinna sticks. The first order of Tuscan chicken was so dry she couldn't eat it. Today I just ordered pizza and cinna sticks. Apparently the person who took the order never put the order in so that leaves my mom without her food. I am so done with Pizza Hut.

I ordered pizza for a birthday gathering and the pizza was awful. I called Pizza Hut the next day and ask what happened to their pizza. The guy I talked to said they have to measure their sauce now and changed it to a different kind. I use to love Pizza Hut but I will never order from there again.

Store #013174 in Hackensack - it's the worst. Ordered 2 cheese bites pizzas - one pretzel/pepperoni for the little kids and one with honey sriracha that sauce on the cheese bites only and regular sauce on the bottom. More than 30 minutes waiting without a chair I decided to ask for my order and she told me that her co-worker forgot my order and only one pizza was ready. Gave a pizza that we had to throw it in the garbage because put very hot sauce at the bottom of the pizza and the hut employee told that was safe for the kids. Just refunded the money for one of the pizza and not even offer something else. Never order again.

The free wifi sucks. I am using it now to write this review ironically. I had to fill in my info twice because I lost connection. And most pages on the Internet are blocked.

I ordered my food at 8:08. I didn't receive my food until 10:04. Then when I called to check up on the order I was hung up on four times. The pizza was cold and poorly prepared. This was a waste of 28.18. Customer service was very poor!!!

Pizza Hut is the most disgusting place I've ever eaten from. The pizza isn't real pizza, it's disgusting slob. Way too much grease and it always smells like garlic even if you don't request garlic on the pizza. Their online ordering service seems very useful at first, but it's the exact opposite. By the time you submit your order for delivery, it will take a while for them to make it (which is expected), then add in the time for them to get to your house. My buddies and I waited almost two hours one night just to get our food, when the website said it would take around 25 minutes (the place I ordered from was close to my house too).

I asked the waitress if they could put spaghetti on the buffet. She said they don't put that on the buffet which I've had that many times on the buffet before. So I asked the cook if they do and he said, "Yeah I'll put it in right now." In a little while he brought it out to me and as I was eating it I found a huge chunk of hair which after thinking about it, that could've been pubic hair. I pray that it wasn't. I felt like throwing up. I was so grossed out. Ever since the other manager has been gone the whole overall service has gone downhill. Now I don't wanna eat there anymore.

I normally try to be very understanding and respectful. This is not one of those times. My teenage son used my card credit and ordered pizza online for delivery. Well he transposed two numbers. The card still worked. We found this out because the very unprofessional Angola Pizza Hut manager by the name of Ed called and threatened us. He demanded my credit card number over the phone. I told him I will call Angola Pizza Hut phone number back because I don't feel comfortable giving him this information via phone especially considering your demeanor. I also told him that I needed to find my receipt and check my banking account. He proceeded to call me a criminal and tell me he was calling the police and having me charged with credit card fraud. I am beyond upset. We are good people, and would never do something like this. He totally handled everything unprofessional.

The Northern blvd Pizza Hut location took over 1 hour and 30 minutes to deliver our pizza. When I called after 1 hour the gentlemen who came to the phone first put me on hold for several minutes then came back to say it will be an additional 15 minutes. When I questioned why it was taking so long when the website clearly stated delivery within 30 minutes, the man stated "we only have 2 drivers." He was very rude and not apologetic at all.

We arrived to Puerto Rico yesterday. After a long day out, we showered then realized that the hotel did not have room service. At 8:33 pm, I decided to change tradition day and I ordered a pepperoni pizza with Hut's favorite garlic crust and a soda. I received a call at 10:03 pm from a ** stating that the drive would arrive in 6 minutes, which is the distance from my hotel to that Pizza Hut. The pizza arrived 30 minutes later. My son took the pizza. When we opened the box, the pizza looked like a 1 day old pizza, cold and without the Hut's favorite crust. We know pizza because we have it EVERY Friday for the past 6 years. We were right to assume that Pizza Hut in PR would be similar to the others since we travel 4 times a year and order Pizza Hut in other states. I called the store located on 154, 150 Calle Labra, San Juan, 00907, Puerto Rico, 1-781-722-3771.

I was at Pizza Hut. I was getting some pizza, it was my sister BDay and I was waiting for about an hour for pizza. It didn't make any sense. It took so long and we got nothing in return.

Last three visits I was told 3 different things. When ordering any toppings that I wanted I was told first… "no problem!" 2nd, I was told "we can't ring it up so we can't do it." 3rd, I was told I could only order a pizza on the menu! :-\

I had a credit in the store off of Bermuda Dunes and they still didn't get it right for the third time, they didn't want to do my order again because they were busy. I left them and was called a ** on my way out.

So I order a pizza delivery. When my two pizzas came, they was burnt. I called requesting for a manager which I was on hold forever. A female get on saying they will send someone to make it fresh & have it ready to sent out. But it never showed. So my boyfriend call back for the female to give the phone to a male to say oh they close after I waited for another. This is very unprofessional. I didn't get a new order of pizza or my money back. Just left with two burnt pizzas.

My friends and I decided to dine in and as usual we decided to choose our seat while the waitress got the menus. We sat down. 10 mins passed and no menus. We went up to her and she said what we did was disrespectful. It made no sense. We tried speaking to the manager. It turned out she was the manager. We left with out buying anything... I believe what she did was not mature and there was no reason for her to act that way. Pizza Hut needs to pay more attention to who they hire and makes their managers because I promise you I'm no longer buying Pizza Hut.

I placed an order on a Tuesday night at 9:15 pm. They said that my order would be delivered at 9:45 pm. At about 10:30 I called back multiple times to request an update on where my food was! I called about 5 times and I had not gotten someone to answer the phone! I gave them certain instructions so my neighbors wouldn't be woken up and they were not followed! My order arrived at about 10:40! An hour and a half after I ordered! I will not order Pizza Hut again unless I am entitled to a free item due to the wait!

Unbelievable service. Driver refused to bring food to my door even I told him I have a disabled son. Driver very rude. Took the food back. Now Pizza Hut customer service is just as bad just giving me refund. No apology or vouchers. Never ever ordering from them. Now it's all about Domino's.

The purpose of a buffet is to provide sufficient variety and quantity, right? Well not at the Pizza Hut in Pewaukee, WI. During the lunch hour there are never enough pizzas or breadsticks out. I waited 25 minutes for them to replenish the food. Only 1 pizza for 20 people? Don't have a buffet if you can't keep it stocked with ANY food for patrons to enjoy.

We will not go to any other Pizza Hut but this one. The manager is a polite people person who cares about customer service and quality food/service. He is the best manager I've encounter so far at any Pizza Hut. Every time we have ordered from this place it has been right. I am very pleased to say this manager and the staff need a round of applause and a raise. Keep up the great work. Pizza Hut, 5421 Roosevelt Blvd, Jacksonville, FL 32210, 904-389-5966.

Waited two hours for our pizzas. Called and the employee who answered was extremely rude and hung up on me. My boyfriend called and he was transferred to a manager, apparently if a man calls he gets a better response. Way to go on that one Pizza Hut. The manager he was transferred to, **, wasn't even at that location. He was rude as well and went on to tell my boyfriend that it's a free country and if he wants to order pizza elsewhere feel free. We've ordered from this location multiple times but apparently this time they've chosen to lose our business. Way to give such crappy customer service and ruin an otherwise great night. Domino's all the way from now on, they're always polite and actually deliver our orders. Sounds like PR needs to teach your employees some manners. Also, it's almost impossible to send a review directly to Pizza Hut in order to air your grievances. The website link that they provide is consistently down.

If not the first time, the second, and if you can't do it the third time, don't expect to be in business long. We ordered a coke that never came. We ate our pizza and watched movies with milk and OJ. The driver, who I tipped $5 (20%), promised to go back and bring it in 30 minutes. An hour later I called and a girl promised to bring our coke in 30 minutes. An hour later I called and spoke to a manager, who couldn't find a name or email address of the owner so I could explain to him why he's losing a lifetime customer who will share his experience with anyone that wants to hear it, for time immemorial. Bye, Pizza Hut! Prospect KY, 9219 U.S. HWY 42.

I order last week pizza and wings. They got the wrong order wrong pizza and no wings. Plus they took 1 hour and 20 minutes to deliver my crap. And it was all wrong. I spoke to the manager it was a hispanic guy. Told me he was going to give me credit. I call today to get my free pizza, they told me I didn't have any credit from this store manager. This will be the last time I order pizza from pizza hut. Domino's is way better, better service too. The employees that work in pizza Hut the one on bissonnet in houston texas are all idiots they always get the wrong order. And they have an anger problem. It's not my fault y'all got a sorry job. I would Never order pizza Hut again.

My friends and I ordered a pizza box and I put the wrong dorm name by accident. (We live at ASU Beebe.) And our delivery lady was HIGHLY RUDE AND VERY DISRESPECTFUL. Her attitude was not necessary. I think our delivery lady was named **. She drove a black car maybe Honda or Nissan. But she was very rude and when I tried to apologize about the name being wrong she go very rude with me and went in about the rules they have. We understand that there are rules. What we do not understand is why she got so angry and rude with us. I will not order pizza from Pizza Hut again if she is my delivery person. Sincerely, upset precollege students.

Went to the New Albany, Ms store. It was 15 minutes before she ever came and got our drink order. After she brought our drinks she just walked off. Didn't even take our order. Had to call her over to our table to give her our order. After sitting there for 40 minutes we found out that she hadn't even placed our order. So the waitress goes over and made our pizza herself, didn't wash her hands or put on gloves. The worst service ever.

I ordered two pizzas online from Pizza Hut in Reidsville Ga and it was the 11.00 deal and an order of breadsticks which came to 32.00. I picked it up and signed the ticket. When I got home a couple hours later I was checking my bank account online and the 32.00 was taken off and I was charged 41.00. I called the guy ** that checked me out and he said, "oh yeah it was 41.00." I asked to talk to his boss and he said, "I will call him and call you back." I got a call back within 2 minutes, which was kind of shady if you ask me. I was told to come to the store and get a refund. When I arrived at the store I had my receipt showing 32.00, I asked him where his copy was that I signed and he produced an unsigned copy that had 41.00, that led me to believe he gave himself an unearned tip. Basically he stole from the customer. Shame on Pizza Hut for hiring criminals such as ** at the Reidsville Ga store. It won't get my business no more for sure.

I ordered a pizza online from Pizza Hut at 7:48 pm on a Tues evening. They took my order w/ no problem as I have done many times before. Shortly after I received a call from the store saying that due to the hour, they wouldn't not be delivering because it would be dark by the time it arrived. **, the manager, stated that she cancelled my order and that was that store's policy for my apartment complex due to a previous robbery. Well, robberies can occur day or night. I have been here for 3 years and have never heard of one happening during that time and I have no other fast food companies have given me any trouble about the hours they will or will not deliver. I tried to talk to managers and got put on hold and re-routed back to the store for the same rhetoric. I submitted a written complaint and no one has responded either by phone or email. They obviously don't care about good customer service.

I ordered a personal pan pepperoni and spinach pizza for one of my daughters. My other daughter had a personal pan sausage pizza. The daughter with the spinach pizza woke up during the night vomiting like crazy with excruciating abdominal pain. Took her to the emergency room. Doctor said it was food poisoning! I had never seen my daughter in that kind of pain before. Scared the life out of me almost .. but I will never again order pizza from Pizza Hut. Ever. And I advise anyone else to think twice before they do.

I stopped ordering from Pizza Hut a long time ago because I always felt that they skimped too much on the cheese, but after years of eating elsewhere, I decided to give them another try simply because they have a garlic flavored crust, a flavor that I really love. I ordered an extra large pepperoni stuffed crust with extra cheese (so that I wouldn't be disappointed with the cheese this time), on a garlic crust. What I got was an xl pepperoni pizza with almost no cheese on it with a plain crust. I Give Up, think I'll wait a few more years before I'll order from you guys again..........

I order pizza for delivery and I wait the pizza for 2 hours and when I get the pizza, it was so bad and ugly. I never gonna buy a pizza from this place. I prefer to go at Little Caesars, they have a better pizzas and I told all my friend about this and they tell me when they go at Pizza Hut, they have a bad customer service.

I ordered a pizza and drink from Pizza Hut in High Point, NC online for delivery. I ordered it at 9p.m. which was 2 hours before they closed. At 10:10p.m I called and was told they left at 9:52 and should be there any minute. When he finally gets here the pizza is ice cold, not well done like I asked, and has a Parmesan cheese flavored crust and I HATE and refuse to eat Parmesan cheese in or on anything. I attempted one slice after throwing it in the oven and couldn't do it.