Pizza Hut Reviews

Got my Pizza Hut Reward Pizza last night. The last time I got it, it was a mess, short toppings and just too much crazy. The good manager is back. This manager has consistently controlled the store and minimized errors. I have only had 1 issue in the last year and it was when I got their Rewards last time. A little background, I have delivered pizza for 20 years in my youth, and as an extra cash income at the start of my technical career. I love PIZZA. I could eat it 6 times a week and still never hit all the different ways I love pizza.

This was the worst experience I’ve ever had with your establishment. The last time I ordered from you all on 01/25/25, I spent $113.78, that order # was **, the pizza was dry, horrible overcooked desserts were overcooked. I took a loss on that meal for my family! Now today order #**. I spent $68.59, my food looked horrible, the barbecue pizza was undercooked, looked disgusting actually, the meat lovers was supposed to have light marinara but instead was full of it, and didn’t look appetizing at all.

Pizza ran a promo online order a menu priced pizza get a free 1 large topping pizza. I placed my menu priced order and did receive my coupon code within 24 hours. The problem stems from the code not working in the app or online. When I am in my app it has a link to click to order the free pizza and I get charged regular price. Place the promo code in the correct spot and it does nothing. Called customer service and that wasn't any help. I was told the promo code was already used, but it's odd that if I did use the promo code already why is the option to order my free one topping still in my app inbox.

Placed an order I never received and now a month later they don't contact me and still haven't refunded my money. Bunch of thieves and a garbage company. Have contact them over 9 times with no actual response other than, "We will contact you in the next 3 days."

I ordered two large pan pizzas, one a specialty for which I paid to have extra cheese. The pizza was swimming in sauce. The one without extra cheese had NO cheese except a couple accidental looking globs. The one with extra cheese, the so called specialty pizza, had a little cheese, not the extra for which I paid. The crust was very undercooked. Very few toppings. I didn't get the substitution of italian sausage I ordered.

The store here in 86001, I Doordashed my order and I was missing items from my order. I contacted the driver and corporation. The store here had me on hold waiting for a response from the manager. I didn’t have issues in the past at different locations.

Ordered 2, one with extra sauce, one with NO sauce, Neither had extra sauce, but both had sauce on it. The one that request extra sauce had to peel the cheese back to see a little pink on the dough. Then to have them correct the order was a phone call runaround. Will not be back.

I ordered from this location and was double charged for the order so I called in just to say hey I was double charged can you fix this. They called me "a stupid idiot". I could not believe this is the level of customer service that a business would provide. I complained about this on multiple levels with zero response. Never will I order from this disgusting place again.

I ordered from the bellefontaine Pizza Hut. I had a coupon so I tried Pizza Hut. I ordered over $100 worth of food. The pizza was mediocre, Domino's is better, will stay with them from now on. The breadsticks were just hard, dry bread, the sandwiches were also not good and, the cinnamon sticks were not good either. Everything just tasted all dried out, bread was all tough, chewy. Would not suggest going here. I will never again go to Pizza Hut. It was a waste of money.

Pizza was delivered with Door Dash without my consent, took an hour and 15 minutes and it was cold. Driver was very shady looking and had 2 other people with him, now they have my address and apartment number. I called Pizza Hut and door dash but they didn't seem to be concerned. Just not happy they gave my information to someone without getting my approval.

Ordered from Pizza Hut on 4232 Thousand Oaks Drive in San Antonio Texas. Door Dash sucks! Ever since this Pizza Hut stopped delivering with their own staff their pizza is not fresh upon receiving. This time it was ice cold and the delivery was 25+ minutes late. When I called I was told it was a corporate decision to use Door Dash and that in his opinion “They suck”. There was a silence and then I asked if that was all he had to say. He remained silent. I said “way to go, great customer service”. He said, "Thank you for calling Pizza Hut," and hung up.

The Pizza Hut in Marshfield on center has to be the worst place in the history of fast food chains. I literally gave my card information to them. They hung up on me and one person said he would get a manager left me on hold. I called back from another number. They didn't pick up. I called back from my original number the Pizza Hut company called me back from my TextNow number and left a voicemail. While I was calling from the original and when I called back from the text now number again and and told the people that I was trying to order for the third or fourth time and you guys have my credit card information and every time I told him that I was hung up on by two separate employees there. One male and one female.

I have a Pizza Hut app. And when I got it, they also send me emails with deals. They have a point system for free menu items. So they advertised in an email, Triple Treat Thursday where you get triple the points for a certain menu item. So I ordered from the website linked to the email. I never got any points initially. But I filed a complaint. Then they gave me the original points that I would have gotten had I not ordered from that advertisement. But I never got the triple points. I filed another complaint. They asked for evidence and I gave it to Pizza Hut Rewards a second time. Now there’s no response from them. And the initial points, they marked as an in store purchase (maybe to negate the triple point deal), which it was not.

The new Pizza Hut call center is not placing your order. I called from Michigan and the call went to Texas. It usually goes to another state. When you go to the store, they can not find your order. It happened to me Saturday December 14, 2024. In a Michigan pizza hut store. When I went to the store, there was a not happy lady complaining about the same situation. They could not find her order. She as well called the call center. The guy at Pizza Hut store stated that pizza hut is aware of the situation. They told us that is a daily frustration with different customers. It is not fear that a company with that name do not care about customers service. Please be careful. If you call, ask the call taker for their location. If it is out of your state or they don't want to give you their location, please hung up. Save yourself the hassle.

The Pizza Hut in Bullhead City, AZ needs help with their buffet. They never have plain pepperoni, cheese, or veggie. We always have to ask, and when we do, sometimes we get at least plain pepperoni about 30 minutes after we ask. By that time, we are leaving. There should always be plain pepperoni and cheese on the buffet. My husband will eat pepperoni with all the other meats on it, he just picks off the other meats. I'm vegetarian. I won't. It's ridiculous. We have been driving from Golden Valley every week for over a year because the store in Kingman is horrible. I'm done with Bullhead City as well. I'd rather go to Maverick.

Pizza Hut has the worst online ordering experience I have ever had hands down. Their website is glitchy, doesn't apply deals half the time and when it does, you'll get through entering all your information in only for the website not to work. If I had to put a reason to it, my guess would be that they are such a cheap company that they don't even want to pay for proper IT professionals to maintain their website and frankly that alone is enough to convince me that they don't deserve my money. Fix your website Pizza Hut.

My Pepperoni lover's melt was overcooked once again, and tasted burnt, the last 3 times it was overcooked and burnt, they forgot to put the pizza dipping sauce in with the melt, the medium supreme pizza hardly had any toppings on it and it was delivered cold! This is the last time I will ever order anything from them again, they got my last dime! It was awful and I couldn't even eat the melt, it was hard as a rock! They need to hire someone that actually knows how to cook, give them some training for God Sakes! My purchase costed $41.00 and some change! I'm very upset.

Absolutely horrible experience on the phone .. Staff is so disrespectful keeping you on hold for over 20 minutes then answer and hang up on you. The lady puts you on hold without warning and then someone named Michael answers and acts like he can't hear you and hangs up.

I have done three manager calls (with store) and three chats plus received an email response to a review from PHut. I have been told "we will call you back within 1 to 3 business days"...4 times. I should get additional pay-back for all the time I have spent trying to hold Pizza Hut accountable for stealing my money. It is for the principle that I continue. A large corporation should not be stealing money from hard working people. It isn't that hard to return money on a card, It is 2024.

I have been a longtime Pizza Hut customer. I have ordered from several different locations over the decades. We made it part of our weekend ritual to have pizza on Saturdays. It always came from Pizza Hut until the customer service started to slip. I put a note in the special instructions segment of the order online and they didn’t follow it. I had asked for one topping to be on the light side and they removed it entirely. They started burning our thin crust pizzas. Then they left off one topping. I didn’t typically submit feedback when they would email me the forms, but this time I did. Imagine my surprise when the general manager sent me an email to my personal email address and was very defensive, saying that he knew we had been longtime customers and never had an issue before so why fill out a survey like that instead of contacting them directly. They had missed toppings on one pizza and he offered a replacement for free.

This is 2nd order in months that has been incorrect or cold. Most recent order was completely flip flopped, mind you we're ordering for kids as well. If we write out the order then read it and do it correctly or at least credit our account or give refund/gift card. You say you will but never have. Not happy especially when we come back and give our local Pizza Hut another shot.

If you order pizza at Middlefield Ohio Pizza Hut you better check your receipt before you pay. They overcharged for the pop, when I brought it to their attention the girl said there's nothing she can do about it, so I asked to speak to the manager, she replied she is the manager. The sign on the counter list all beverages cost $1.99 however the cash register rang up $2.69 for a root beer and a $1.99 for my wife's pop. Something has gone seriously wrong in this country when the establishment manager cannot correct an overcharge. Why in the world is there a manager if they have no authority to manage? I and my wife will never eat there again.

Ordered New Yorker pizza advertised on TV. This location 10 minutes away from delivery address, cold, not at all what was expected, So, so disappointed! Never order again!! Not at all what this Pizza looked like. Thin crust soft, not cheesy although ordered extra! Terrible!!

Never again, after many years and many tries they consistently manage to mess up a simple order, the order line number is total joke, if you get one that understands English you still don't stand a chance. When you call back to complain they won't give you store phone #. They transfer you and no one answers. I'm done with Pizza Hut and you should be too. Horrible order takers and worse customer service. They used to be good many years ago.

3 topping pizza turn to 2 toppings and unreviewable order before paying. Tried to correct the problem but call center supervisor said it is my fault and can’t do anything about it. Refuse to give name.

I'm having a horrible time getting specials and trying to order pizza from my local Pizza Hut. They honor no specials unless you order online which for some reason I seem to be unable to do. Everything they tell me to do to solve it does not work. I call customer service. They act like they can't hear. It's the only number I call. They can't hear me talk. I got help online which couldn't really help me. They will get back to me. The pizza is fine but the website and ordering is ridiculous.

I feel like Pizza Hut is scamming people to come in and eat promising next pizza free and then not following through. Twice I have ordered pizza and never received my coupon. Once the coupon just disappeared when I touched on it. This is bad for business then when you report they make you feel like you are lying. Told me I had to wait 24-48 hours for someone to reach out to me. Haven't heard anything from them since this conversation so therefore I feel like it's a scam. Eat Pizza Hut all you want but don't expect a free pizza cause somehow you will miss out. And now it doesn't want to let me leave a review because it says my Gmail isn't tied to an account but that's the Gmail I signed into app with so who is stealing my pizzas.

Pizza Hut Roosevelt Utah. Delivery order delivered 20 minutes after expectations. 30 minutes after order was picked by door dash and less than 4 miles away. Order placed online and did not find out door dash would be delivering until after payment was processed. Called store after order was delivered to offer feedback to management only to be placed on endless hold. Food was cold. An awful place to give your business.

Their site is a trainwreck and the prices outrageous. I have many options but I thought I'd try them. I decided no way in heck. This will be the last time I even attempt to buy from pizza junk again. No wonder they are closed all over the place from their heyday.

On 6/5/24, I ordered my pizza via the website. Pizza Hut used Door Dash for delivery. However, after more than an hour, the Door Dash driver called me and said that the store hadn't even started on my order and she wasn't sure when she'd be able to bring my food. We decided to cancel it. I spoke with Door Dash and they said it was canceled on their end. I then drove to the store to ensure the cancellation (3126 Washington Rd, Atlanta, GA). The experience was completely ridiculous in itself because the employees were loud in the back (arguing with each other), unprofessional, backed up, and it was terrible. The attendant said he didn't see anything in the system under my name.