Pizza Hut Reviews

** the manager at 2980 Cobb Pkwy Ste. 140, Atlanta, Ga. 30339. He is amazing! Great Customer Service willing to make sure that your order is correct. I also did a delivery and it was right on time. Thank you **.

I have to give a shoutout to Pizza Hut on Garners Ferry for the great pizza we got the other night. My husband wanted good supreme and they did not disappoint. He said it was the best he had in a long time. The service was great and the pizza was fresh and hot and it was ready when we got there 😋 The staff was very friendly too.💕🫶

They have a great staff. Very kind and generous. Very patient. The food is excellent. I've never had bad service here.

Ordered on line. Pizza was hot and ready when I arrived. Jose was amazing! Told me about a new promotion for Smores breadstick. Great customer service! Friendly and clearly an asset to this location. I'll be back. :)

The best pizza ever! My family's favorite restaurant. We love the foods and the company as well.

So ever since they have started to use doordash, grubhub, or any other delivery service the delivery is shit! No peppers, no parmesan cheese, hell they text me to ask AGAIN what apartment number and then expect a tip upfront?!?? GO BACK TO GUYS AND GALS LOOKING FOR EXTRA CASH DELIVERING FOR YOU!!

Friendly staff and excellent food and clean dining room.

I ordered from the Murray location at 5467 S State St, Murray, UT 84107 on the evening of Saturday July 25th. The phone # is 801-209-8610. The order was 1 large pan supreme, 1 large stuff crust pepperoni, and 2 orders of cheese sticks totaling $61.31. You sent a Door Dasher to deliver our order. The Door Dasher advised he could not find the address of ** which is my mother's place that I was staying at for the weekend. The Door Dasher took our order back to the store and told us to call for a refund. I called and the shift manager advised 2-3 days for a refund. We never received it. I called again today and the RGM advised I have to come to the store to get my refund. I was only visiting my Mom in Sandy and I live in Altamont, Utah about 3 hours away.

Pizza Hut used to be good. Now they use processed cheese, reconstituted tomato sauce, and frozen dough. The corporate oligarchs only care about the bottom line, not the quality of the pizza. I ordered two stuffed crusts for over $50.00, and I got pizzas barely coated in cheese and flavorless crusts. I realize I just keep going there out of habit, yet the parking lot is empty for a reason. Bye, Pizza Hut. You deserve to go out of business.

I had a very disappointing experience with Pizza Hut. My order arrived 1 hour and 20 minutes after the promised delivery time. I later found out that my pizza had been picked up by a DoorDash driver but was never delivered to my home. The restaurant had to remake my entire order and send it out again. What makes this even more frustrating is that I did not place my order through DoorDash. I ordered directly from Pizza Hut, so I expected Pizza Hut to ensure my food was delivered as promised. Instead, I was left waiting for well over an hour past the estimated delivery time because of a delivery service I never chose to use. While I appreciate that the restaurant remade the pizza, the long delay and lack of communication made for a very poor customer experience. I hope Pizza Hut improves how it manages third-party deliveries, especially for customers who order directly through them.

Pizza Hut has an App. where you get points for each purchase to save toward the special items. I have waited over a month for my points - even though they have a www and 1 800# it's all automated, automated response - no resolution to the issue. No way to speak to anyone - NO CUSTOMER SERVICE. They want to push it back to contacting the location of your purchase - they have NOTHING TO DO WITH THE APP. Pizza Hut Corporate is too big to be accountable for cheating a customer out of earned points. I sent picture of my receipt many times within the month - response is "Thank You - your points will be added in 24 - 48 hours." I never received any points. Maybe they should not have an APP.

I would give 'Zero' stars if it were available. The Pizza Hut at 4414 W. Stone Dr. Kingsport, TN. Their marquee sign says "Car Show Buffet, Sat 5-8 PM." We entered the restaurant at 5:20pm and told the greeter we were there to dine off the buffet. I noticed the salad bar was open, but no pizza on the bar 20 minutes into the designated buffet time. The light was off and a sign read "Buffet Closed." I asked if they were having the buffet and I was told the pizza were coming out. We were told to seat ourselves and did so. A server came and took our drink order and brought them to us promptly. It was during this time that we realized the air-conditioning wasn't working and the restaurant was muggy.

There is a reason I do not order from Pizza Hut and this will be my last time. I placed my order at 5:35 PM and it was supposed to be delivered by 6:02 PM. They use Door Dash for deliveries, and this is a HORRIBLE idea. My order was picked up from the store at 5:57 and the tracking said it was supposed to be delivered 6:10-6:15 (which was different from the 6:02). 6:15 comes and I check the tracking and it changes again to 6:18-6:23, and then again to 6:25-6:28, then again to 6:32-6:35 and then again 6:38-6:41 oh and 1 more time 6:45-6:49. So at this point my food has been in the car for almost 45 minutes.

I wanted to share feedback regarding a recent pickup order at your Jackson Heights, Queens location. I placed an online order at 5:44 PM today 4/25/2026 Saturday and the system indicated a pickup time of 6:15 PM. I arrived at the store around 6:16–6:18 PM. Upon arrival, I checked in with a male in the cashier, who looked briefly but stated that my order was not ready. I waited near the pickup area and noticed that orders were being placed on the shelf, and several customers who arrived after me were able to receive their orders.

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Pizza Hut Is a great place to come get your pizza from. 10/10.

My order was perfect and always hot. I never have a bad visit from this location. It is always on point.

Dear Pizza Hut Customer Service, I am writing to express my deepest disappointment with the service, or lack of that, I received from your Pizza Hut store located at 550 E Ambler Ave, Abilene, TX 79601. I would like to know what is going on at this location. On three separate occasions, I've placed online orders that were not delivered after waiting over an hour. Each time, I was assured that the driver would return with my order, but this never happened.

Ordered in Arizona from the Call Center and the person got the order completely wrong. I order a large 3 topping pizza for me and my company. I asked for sausage and black olives on half of the pizza. Instead we got sausage on one side (chicken instead of Italian) and no black olives. The other side was only cheese. I had company and was very upset and ate none of it. My son went out and bought something else. My blood pressure went up to 157 over this. I am 86 yrs old. We couldn't even take it back and get a replacement pizza.

This will be my first negative review that I have made because it really really bothered me. I don't believe in leaving those kind of reviews. Usually I just shove them off because I believe that makes you the better person. When it comes to good reviews, I'm all about it. I throw out good vibes into the world 1000 times and over! Just to let everyone know, I don't believe it was the staff member's fault at all. She was super sweet and sympathized with the situation and loved how patient I was with everything and kind last night. I placed an order around 8 o'clock last night. My delivery said it would be roughly around 35 minutes or so to arrive. About an hour went by so I called to check on it and she said that the driver was just running behind and she had multiple deliveries and she'll be at my residence soon so I was OK with that.

X large Pie had almost no sauce when we ordered Extra, Almost no cheese, unlike their ads showing cheese strings as you bite. CRUST? NOBODY ATE IT, like a rock. The crust itself so thin, guess to match the cheese & sauce being thin.

I recently ordered a pizza from Pizza Hut after many years of not ordering one due to poor quality. I will tell you this was one of the best pizzas I’ve ever had. Order 2 more since. The pizza was amazing.

Untruthful delivery time. Order was delivered 20 minutes past the "your order is delivered" time according to pizza hut tracker website. Thumbs down! And pizza and other were cold. Wish I could take my tips back.

In my opinion, Pizza Hut can save itself by going back to the beginning. Back in the 1980's Pizza Hut was the BEST! You would walk into their restaurant and smell perfection. That aroma was unmistakable. The flavor of the pizzas created an addiction. Then Pizza Hut changed all the ingredients. This changed everything! The aroma when walking in was gone, the flavor of the original pizzas disappeared and they removed the small arcade games that kids loved. Pizza Hut in our town was always packed with people waiting to get a table. What I and many others would not do to have Pizza Hut go back to the 1980's style and flavors. It really could take-off again!!! "NO OTHER" pizza had that flavor and aroma, still doesn't.

Every time I order from Pizza Hut I regret every penny I have spent! Yes it is convenient, but always a disappointment.., A slimy cheese pizza…. Stoves overcooked/burnt.

New management. Rude. It was several problems but my main issue, I did not receive same amount of food I received last time I ordered. If it’s different it is fine, but I would have ordered differently to provide enough dinner for my family. Picture online doesn’t match what I received and it says “all the wings” on that specific order. Shows a picture of 8 wings boneless wings and a lot of fries. Got 4 nuggets that I’ve never even seen come from a Pizza Hut wing order. And maybe 15 fries. Again, if that is what that deal is, then okay, I will choose a different order. That is why I am mad, because my order was a waste of time, I still gotta make these kids something else to eat. Not to mention I tipped this dude to do the job he already had to do anyway and he was rude and charged me for seasonings I didn’t even know cost money.

Pizza Hut was our favorite pizza in Panama City Beach (which is sad), we order from front beach road next to Sunsations and for the first time ever it was so awful. The pizza tasted like it was old and reheated it was like cardboard and not even hot. I'm sorry to say but this is no longer our go to for pizza and I will pass this review on to our friends and family

December 17th, Port Charlotte, FL. Order 3 large pizza for a small pre xmas party. Worst pizza ever. The crust was hard, pizza very very dry. No taste whatsoever. Shame this company is still in business. The health inspector should shut the business down. Asap¡

Canceled my points, this company is clueless, poor quality, inconsistent cooking, a shell of its past, I used to love this pizza, more into marketing then making good food. I won't recommend these fools to feed my dog.

The remodeled "updated" dine in Pizza Hut in our home town (Ripley Tn) was very disappointing. The update turned a warm inviting restaurant into a cold, bland, and neutral building like unto some type of industrial warehouse. Bare walls, black and gray colors, no menus (QR scan only) no ice, and bottled drinks. The bright spot was the guy that took our order. (Great attitude, but it's not a good idea to yell out from the far end of the restaurant to get the attention of someone in the kitchen area.)

I called an order in. Was supposed to be ready in 20 mins. I expected to maybe wait an additional 15 due to it being a Sat. I waited an hr and a half and the manager kept blaming the young men in the back for giving away people’s food but she was the one passing out the pizza. I finally had to just get my money back and I’ll never order from there again.

Stopped at Pizza Hut in Malone, NY…Help ignored us...hid in kitchen and pretended not to see us, we left! Wrote to Yum brands about this…you guessed it…just like their local staff in Malone, NY, ignored us. Sell your stocks in Yum Brands!! Pizza Hut is becoming total losers!!

DeForest WI. Order took more than an hour and when it arrived, the pizza was stone cold. This is the second time this has happened. In less time, we could have gotten a pizza at Papa Murphy's, drove home, and cooked it. We would have had hot pizza. Maybe there's a staffing shortage at this restaurant, but when one spends $35.00 on a meal - it should be delivered on time and the food should be hot. There are several nearby pizza joints that deliver. Our days at this Pizza Hut are over.

Pizza Hut had been my favorite for about 50 years. I haven't eaten pizza for a while due to digestion issues. This week I got a craving so I went online to order. I ordered a three topping pizza for $11.99. It was my first time using the app and ordering online. It took me a while, and I didn't get the toppings selected. That's on me. It would have been nice if there had been some kind of pop up that asked "Hey, did you forget the toppings?" but like I said that was on me.

I’ve always enjoyed Pizza Hut, but I’m really disappointed in the recent change of charging extra for Parmesan cheese, red pepper, and other basics that used to come with your pizza. These were always part of the experience, and now it feels like they’re nickel-and-diming customers for something so small. When you already pay a good amount for pizza, you shouldn’t have to add another dollar just to get a sprinkle of Parmesan. It comes across as a cost-cutting move at the customer’s expense, and honestly, it takes away from the value and tradition of ordering Pizza Hut.

This was the worst pizza I have ever had. It was cracker thin, no cheese, and burnt in areas. Very disappointed in Pizza Hut. I gave one star because I had too. Zero star experience. Very disappointing.

Food was great. Nice and hot. Plenty of condiments. Napkins peppers etc. Picked up my pizza and wings myself and went to the park there in Layton and ate my pizza watching the ducks. What a great place to go to. Try the park and watch the ducks and eat. Thanks again Pizza Hut.

I have used Eastern Boulevard for quite a while. Manager is outstanding. Recognizes when order is different from standard we get. Very good. Can't ask for anything to be done different. Keep up great work.

Purchased a large Pepperoni lovers pizza from Pizza hut. The pizza is not as advertised. To the left is what they advertised and to the right is what I received. Clearly you can see that the Pepperoni lovers pizza is not covered in pepperoni.

Pizza Hut online menu sucks, I use their online menu like they wanted me to and I clicked delivery then my store then I made my custom pizza then I pay for cash. It switched over to carry out then charged me more when I wanted to do delivery. The price at first was for delivery not for carry out. Why did it switched over to carry out? I I did not click carry out. I made my pizza after I click the pay button. It switched over then they wanted to charge me more for a delivery. The price was meant for delivery at first then they switched over. I'm not playing those types of games.