Pizza Hut

Pizza Hut started charging a service fee in California! Why should I have to pay for service when I'm picking up my own pizza and I'm not even eating inside their facility? So I have to pay extra for them to make my pizza? That's ridiculous! By the time I ordered my pizza... They added tax and then the service fee the pizza cost nearly $10 more and if I wanted delivery it would have been service fee, tax, delivery charge then a tip for the delivery guy. That adds $15-$20 on to the order! I've decided to stop eating Pizza Hut altogether because there are other pizza places that don't do this... Bye Pizza Hut!!!

On 9-8-18 at 12 we went to Pizza Hut, Waterville, Maine for lunch. There was 3 other families in there when we arrived, one family arrived shortly after us and another after that. We ordered salad, breadsticks and personal pizzas. Nothing major, however the salad bar was empty, bottom can be seen of most containers, the breadsticks had more parmesan cheese than the cheese itself, one pan pizza was supposed to be crispy however the other was. Upon getting the breadsticks the waitress brought our bill asking us if we wanted a box, when we had not even gotten our pizza as of yet.

Ordered Pizza on a Sunday @ 10:15 PM. Waited, and Waited, and Waited. Now it is Midnight 12 AM, Store CLOSED, NO ANSWER, NO PIZZA, CARD CHARGED! WTH? ARE YOU PEOPLE **? Or what? I want my money back ASAP and FREE Pizza for a year! We are Hungry, and P>O>! Corporate office should shut place down! Either that, or start by firing entire staff! Most ridiculous scenario ever!

Pizza was so dry today I returned it. Only sauce baked to exposed crust. No sauce under toppings. Was not always this way. Been ordering from their store 2 blocks away for 18 years. In the past couple of years it seem that they are trying to save money using less and less sauce to require us to pay for extra sauce. Guess I'll look for different place.

I ordered a large thin crust pizza, half with cheese, pepperoni, mushrooms and jalapenos. The other half without cheese with mushrooms and jalapenos only. I ordered it on the phone. He repeated it three times to me. And I also ordered the Pizza Hut crust flavoring. We got the pizza. It was like cardboard, the whole thing has pepperoni on it and no cheese and no crust flavoring. Me being vegan I couldn't eat anything so I had to go to Mod Pizza, which we should have went to in the first place! My poor husband who is a meat eater and eats Dairy had no cheese on his freaking pizza and we just threw it away. It was $20 wasted.

I just wanted to make known that these people make the best pizza I have ever tasted, and I have tasted all the competition, I have done business with them for years and have always been a big fan, it is nice to have a stable company that makes a great product I like and that comes thru for you every time, and I am also glad that they are now the official pizza company for the NFL, among other good news I heard about this company, guess who I will be ordering a pizza from at the time of the Superbowl before kickoff? If you said "PIZZA HUT"... You guessed it!

Manager on duty would not honor online order coupon, and shook his head and made sarcastic, rude comments during conversation. Very unprofessional, will never go back to that Pizza Hut in Rock Hill. And my family eats pizza at least once a week so losing a very loyal customer!

Quit trying to please everyone. "BACK IN THE DAY" Pizza Hut came on strong...going for the 'Pepsi" generation. Lately they act like they were bought out by Disney...only interested in 'Families'. Well guess what...you're closing store all over now aren't you??? What happened to "ANCHOVIES"??? What happened to 'hustling' the customer making them feel wanted and important instead of 'What do YOU want'? Remember when you could get a BEER with your meal?

They hired teenagers to get St. Clair Pizza Hut running. Started out good til they hired Barb. Then everything went downhill fast. They stopped giving teenagers hours so they would quit. Then treating hourly employees so horrible they were leaving in tears because of management mistakes that they are trying to blame on employees. Horrible. They also force employees to purchase drinks while they work not providing anything to drink for free. Disturbing that the one good manager up there thought it was wrong and purchased waters for his employees out if his own pocket. Meanwhile the manager Barb eats their food in front of employees and doesn't pay. This place disturbs me!!!!

I was a regular at my local Pizza Hut, at the time of my last order I had 12 orders placed within 30 days, that's 3 orders per week! I also had more than enough points for free pizza. Long story short (sort of lol) I ordered, found a hair under a slice of pizza as I lifted it up and immediately called to let them know of the issue. The lady that answered stated she needed to speak to the manager, I could hear him in the background yelling and cursing about my situation. Told the lady to tell me If I wanted another pizza sent I would need to return the pizza with the hair on it, but there was no way I would take another pizza from them, I don't think anyone else would either after hearing the manager's level of professionalism, or lack thereof.

Dining in at your store in Southgate, MI and was told I could not have the wifi password. It's 2018 and almost all restaurants have free wifi, I would think a big chain like Pizza Hut would too! Very disappointing!!

April 20 2018 I placed an order online for delivery. The delivery person made the delivery but it was incomplete; I didn't realize it until a few minutes later. I called the Pizza Hut on Hopkins Avenue, but the person on the phone put me on hold and never got back with me. I called again and the person on the phone said I had to be put on hold because they were busy with customers, although the reason the person answered my call was to possibly take a new order. I've tried calling again and again but I can't get through. A few days ago I had a very similar situation with the same Pizza Hut. I actually had to drive to the store to get my order corrected. I am LIVID, and I won't do business with these thugs anymore. They should be ashamed of themselves for how they conduct business, but I guess it's the American way. I'll continue to find opportunities to tell people about their self-serving, rip-off practices. I'll never do business with them again.

Pizza Hut took the container used to keep the marinara for the breadsticks warm. So now they have to serve cold sauce. There is only ever one waitress leaving customers to suffer. The buffet has been going downhill as well.

I order Pizza Hut this afternoon. As always 3 pizzas and wings on the side and 4 ranch for dipping. My order arrived an hour and half later which is pretty normal for Pizza Hut. My ranch dippings were missing. As always no ranch once again so I ask the delivery guy, if he has checked the receipt before leaving the store. He might of notice that there was a charge for 4 Ranch dippings and it wasn't there for you to deliver the complete order. He just mumbled and then said "I just grab the orders and deliver. I don't know". At that point I was fed up with so many ranch charges for years and never got my money back so, I call the store to complain about it and they put me on hold.

Attempted to order 2 medium 2 topping pizzas for $5.99 each to be delivered. Included in price per coupon. Cheese not included as topping when just ordering extra cheese so $1 more. Pan crust also not included so $1 extra per pizza. $3.50 delivery charge not given to delivery driver. Not any part per manager. Not sure what this fee covers. Before it was over, our two 5.99 pizzas cost us almost $20 plus a tip. Decided to order local instead. Pizza Hut a chain with poor customer and employee service.

I grew up on Pizza Hut pizza and am so sad how their quality has gone downhill in the last year or so. We ordered a stuffed-crust pizza with pepperoni and green peppers from the Claflin Street location tonight and the pepperoni and peppers were over cooked and stiff. Very little sauce and cheese. In fact some slices had no sauce or cheese. Never thought I would some day no longer patronize my local Pizza Hut. P.S. We did not receive a receipt.

Stopped in Pizza Hut on the way home from work. Ordered two lasagna dinners with garlic bread to go. Twenty min. later guy brings my order up and there is no garlic bread. Another ten min he comes back and says, "Here ya go" and there is two little slices of bread in a box. I say, "Fine". I gotta go. I get home, open the "Lasagna" and it's scroodles (the corkscrew shaped pasta) with sauce and cheese on top. So I called them back and they said, "That's the meaty marinara that you ordered." When I explained the difference between lasagna noodles and scroodles they said "meaty marinara is what we call it." That's fine and dandy. Just tell me that you have changed the name and ingredients on a common dish before I waste my time and money. I ate mine because I was starving. My wife threw hers in the garbage.

Pizza Hut Longview, Tx - When I ordered I expressed I wanted extra Parmesan, the driver arrived with no Parmesan but run back to truck and found 3, no complaints on driver! The Alfredo sauce was runny and there wasn’t even any lids on pasta to keep warm! Very little chicken as well! By far the worst I ever got!

My stepson tried to order pizza on Friday, March 10 at the Pizza Hut on Harrison Blvd. in So. Ogden. They said it would be an hour wait, and when he told the guy on the other end of the phone he had a coupon, the person on the phone said, "Oh that coupon is for online only". So my stepson went to Pizza Hut online and could not find the deal he had on his coupon. So he asked for my help.

Ordered a pizza at 7:09 p.m. It is 8:51 and we still do not have a pizza. I called... Person on the phone was rude and could care less. We usually order from Domino's or Papa John's -- I will NEVER order from Pizza Hut again! I hope these pizzas are amazing when we get them, unfortunately, probably not.

DO NOT ORDER PIZZA FROM PIZZA HUT. I ordered a Chicken Bacon Alfredo pizza and bit into a bone. It was sharp and hard!!! I called Pizza Hut immediately and they said they could exchange it for a new one. Uhhhh NO. I will never order from Pizza Hut ever again. Luckily it was me eating it and not one of my children!

I ordered for a medium sized pizza which was very hopeless. I never recommend Pizza Hut to anyone. Never buy here. Even Domino's is much better than this. Pizza was not at all cooked. Sauce was very poor in taste.

Ordered a medium pizza with double pepperoni, onion, sausage, salami and mushroom on half. When it was delivered, Most of the pizza had no cheese or sauce and very little meat! Called to speak with the manager 5 times before someone finally picked up the phone but the manager was on a break and he never called me back. The person who answered said they would issue a credit for my next delivery since they had no available drivers (as if I'm going to order again). They finally sent another pizza 65 minutes later and they wanted the original pizza back! The second pizza had more meat but the dough was undercooked... My husband called the next day but again the manager never called back. This Pizza Hut needs new management and staff that know how to make a pizza. They seem to have an I don't care attitude. I am done with Pizza Hut.

The pizza was 25 minutes late. The worst pizza I have ever tasted. We try not to order from this place because your lucky if 1 out 5 are even good and still hot when you get it, I think this is it for me. It's just too much risk. What a waste of money.

We go to the Pizza Hut in Holiday Center Plaza in Monroeville. You had a manager there named Lila and the staff she had there was amazing and always made your order correct. She chose to leave because of how she was treated. Worst mistake you let happen. We do not go often to the shop because it is not always clean nor are the employees. They yell at each other, sit and ignore the customers, give you the wrong order and will not make your order the way it is asked. We was given a discount and they are rude and will barely do it and when you ask they say, "Sorry order has been rung already" when you asked and mentioned it several times. We the customer are a inconvience to them. I am choosing not to order from them because of the service and the attitudes of the employees working there. They sit on their phones or computers. You let a great person go due to not wanting to give a pay increase and now you have a terrible team.

The Pizza Hut at 728 Gary St. in San Francisco is the worse store ever. I get pizza there about 10 times a year (I really do). Almost every time there is some kind of drama. I have order a pizza that is to arrived in 45 mins and it comes 2 hours later, I have order a pizza that is to come in 90 mins and after 3 hours I call and am told, that they don't have any drivers. I have tried to order the deals on TV but am told "this location does not have that deal". I have talked to the District Manager (who is a sweetheart). She has been very helpful.

My Family and I love Pizza Hut! But since they took off the $7.99 Pair-Deal Coupon we can no longer order from this company. The reason is that we do not eat any meat & dairy. So we were very appreciative that they offered any veggie toppings on the choice of crust. It's unfortunate and will have to order Domino's Pizza on our busy and hectic nights.

I waited for my small personal pizza, my drink, and hot wings patiently. When I got them I was so happy but then I opened the pizza box and it looked unpleasing. It looked sloppy and rushed by the way they cut the pizza and how it was out of place, not only that, the pizza was stone cold. After me waiting patiently 55 minutes to receive my food and beverage, I was just so disappointed and not happy with it at all. If I can describe my experience with two words it would be, UTTERLY SAD.

At around 8:15-830ish on 1/7/18 I ordered online from your Franklin Avenue store in Gretna LA. I ordered cheese knots, veggie pizza added pepperoni, extra cheese, pineapple and banana peppers all of which is an extra charge and the chocolate chip cookie. I waited over an hour for my order. Originally when I opened the 1st box and saw wings I thought I got the wrong order or someone else got my knots and I got their wings. I called the store spoke to a young man who said he was the manager. He said they ran out of knots so he gave me wings (I don't like wings. I didn't order wings.). I now notice my pizza is wrong and I tell the manager who says he made the pizza meaning basically it can't be Wrong. Looks up my order and then realizes I did not get all the extras I paid for, tells me it will be remade and delivered along with cheese sticks since supposedly the store has no cheese knots and apologizes.

Dunnellon Fl Store - I ordered 2 pizzas. One with chicken, spinach and mushrooms. One with pepperoni. It was the 2 medium 2 topping pizzas for $7.99. I was paying extra for the mushrooms on the chicken pizza... They call to tell me they are out of chicken. That was ok. I substituted beef. I finally get the pizzas and the spinach crust is not only still raw and doughy, but they literally left off the sauce. NO SAUCE at all. Just slimy dough, cheese and the rest... It was nasty. Then to my horror, the other pizza... Which my grandchildren were eating because they were hungry (I didn't get to that one in time. But I snagged a piece to send back.) had almost NO CHEESE. There was little sauce and barely any cheese.