Papa Johns Reviews

Last night I ordered the $14 special which was a large pizza with 5 toppings. When it arrived there were so few of each topping you could hardly see or taste them. I just want people to be aware that it's not such a great deal after all.

Well I order pizza last night the new stuffed crust and they had my name incorrect on the whole order and the receipt and when I called to place the order I went to a call center for Papa John's which I did not like at all because the woman that I spoke with her English was crazy and then I tried to use my husband's debit card. The lady told me it did not go through so I use my debit card. It went through and then when the delivery came it was the wrong Pizza. I had to call and they got my right pizza out to me almost an hour later but I still got it but when my husband checks his balance this morning he has a pending transaction of $31.81. That's pretty strange for for transaction that did not go through.

I'm not sure why the delivery drivers don't understand no contact delivery. They have mandated so much during this pandemic but I guess PaPa John's doesn't think this applies to them. Maybe if they shut them down they would understand. I have a 94 year old parent in this house.

I have ordered Buffalo grilled chicken papadia. It was disappointing that they have sausage and bacon included even though it is not listed in the description. Really disappointed. My family ended up waiting 2hrs to get new order and ended in some other restaurant.

Ordered pizza delivery well in advance. To be delivered to a crew of 12 workers. We are Frontline workers for our company 3 shift operation. Had the delivery set time for 11:30 pm. Pizza never showed and they had my contact number. Never called or texted and said they could not deliver or ask at least for an earlier delivery time. I will never order from this company again.

I ordered a large pizza and waited while it was being made. I was surprised to see workers putting their hands *no gloves in the cheese and all the rest of the ingredients.... I felt disgusted to watch as they dipped in their hands with no gloves on and just going from one topping to the next doing the same thing. I took the pizza but didn't want to it eat thinking of their hands going through all the products from one pizza to the next.

Kingston Ontario store on Princess St has Poor and slow service, the pizza is $10 more than Domino's Expensive pizza. They would not honour a coupon specific to that store. I will never buy anything from Papa John's again!

The papadias didn't have hardly any cheese after ordering extra. Also very little hamburger meat. I was very disappointed. I order this in Roswell NM and didn't check the order until I arrived at Carlsbad NM.

Sorry to post this, but these pepper poppers where very hot, you do not taste anything but hotness, you do not taste cheese or anything else... Save your money, they are totally worthless... Worst take out food or eat in food I ever tasted...ever.

Food is cold, poorly presented, orders are incorrect, delivery drivers couldn’t care less. Just take $50 and flush it down the toilet. Or throw food away when you get it. Worst of the worst. And we have at least 6 pizza delivery franchises within a 2 mile radius. Papa John's, Del City, Oklahoma was a tragic choice. Never Again!!

We ordered a large works with a side of garlic sauce and peppers. Charged .$75 for 2 old and very dry peppers. Pizza was barely warm when it arrived. The driver left it on the ground outside the door with no barrier underneath, just the box sitting there. There was no seal that it hasn’t been opened as they advertise they do. Not happy about our food just being left sitting on the ground. Order # ** 9/15/2020 at 7:21 pm.

Johny the delivery driver at the 5310 Oxon Hill MD location was fantastic! He notified when he was en route and when he was at the door. Even though contactless delivery is available he still made sure we received our food and not just leaving it down! He waited nearby to make sure we got our order. The food came fast and it was hot and delicious! Johny shared his humor and made our day! Thanks so much Johny! We hope you get the recognition you deserve!

Do not order from Papa John's Pizza Whitehall PA. Asked for contactless delivery which I did not receive, delivery driver wasn’t wearing a mask and when I called the store the guy who picked up refused to give me his name, put me on the phone with his manager, or give me the regional managers information. He was nasty even after I told Him I’m high risk and he could have risked my life. He went on to tell me no one in the store including cooks are wearing masks because it’s too hot and he didn’t know about any state mandate. Then told me he didn’t have time for this and hung up. I had to throw the pizza out because I wasn’t going to risk it. He made me feel less the human with the way he spoke to me as well.

I ordered 2 pizzas and breadsticks a few months ago. It took them over 2 hours to deliver my pizza. After calling them over 50 times in a row, every time they answered they’d say “Papa John's please hold” and put a recording on. After an hour and a half with no food I eventually raised my voice the next time I called and said “I demand to know where my food is!” Eventually it came after 2 hours. Cold and hard. I will never be back. I never even received an “I’m sorry.” They did say I could have 2 free pizzas next time I ordered, but I’m like oh yea so the workers can spit it because they know I complained. I used to order at least once every two weeks. Sometimes every week. I haven’t spent a penny there in three months and I’m going to keep it that way.

I ordered from Papa John's, the food was cold and so nasty. The only good thing is they gave me my money back. They were very nice when I called to tell them to come pick up the food and I wanted a refund.

We have a BIG problem with the coronavirus here in Florida as you can see on the news. We always worry when ordering food for delivery or pickup thinking that it may be contaminated (eating in the restaurant is ruled out for security reasons). So we put the food delivered or picked up in the oven at 350 F for 5 minutes to try to eliminate any problems. It may sound exaggerated but in Florida's hospitals there is no space!

We are providing feedback on the Westlake, Hardy, Va location. If I was the owner of this location, I would be mortified at the lack of concern for quality and customer service. Experience: 1) We ordered a large 3 topping pizza but were informed it would be over an hour wait before delivery. 2) We decided to pick up our order and were surprised to find all signage and canopy lights were out. Were concerned it was even open. When employee was informed of the lack of lighting, we got a "shrug". 3) Picked up pizza and brought home. Was burnt on one side (very black) and all toppings way overcooked making entire pizza tough and brittle. Very disappointed at spending over $16 and could not eat. Had family visiting - so Papa John's lost 2 families from ever ordering from them again.

I ordered a pizza due to advertisement. I ordered a Shaq (it's an extra Large) pizza with a lot of pepperoni to the edges and extra cheese. It wasn't what I received. Pepperoni was to edges but I was lucky to get 3 slices of pepperoni to a slice. Looking at pizza you would have said where's the meat. As for extra cheese, well it looked like there was hardly any cheese on it. The dough was protruding from under the cheese. I love pepperoni and is why I ordered it. Was very surprised when I opened the box. I love Papa Johns but it will be my last order from them.

I used to order here often until the last two times it has been awful. They can’t even use enough cheese to cover the sauce. An extra large pizza came as a medium with 4 inches of room in the box on each side. I’ll be going elsewhere from now on.

Placed online order at 4:08 and by 5:10 still no order delivery. Will never order from Papa John's again! Called and got hung up on. Had to call back to speak with manager to demand cancellation and refund.

05/22/2020 early afternoon My Papa John's order when it finally delivered was disappointing at best. The extra large pizza I received was not what I had ordered. Not just some but ALL of the products I ordered was barley warm, very disappointing. I called the store here in Crawfordsville IN to find our what was going on. Because when I placed my $50:00 order the delivery time was posted on the website as being between “30-41 minutes" so that is what I was expecting. But the managers said it would be hour! It took at least an hour or more before the delivery driver pulled into my driveway! And to my surprise the driver was not wearing a face mask or protective gloves.

I tried to order a pizza on the website but it wasn't working. I called the Papa John's on Curry Ford and Goldenrod rd. and tried to order by phone. The guy taking my order didn't know how to get my rewards added to my account so he didn't take my order and hung up. I called back and asked to speak to a supervisor. The supervisor was the franchise owner. He was so rude from the beginning. I told him that the guy hung up on me and he actually said "so". Then he said he could take my order. I decided to go ahead and order.

Lenoir City, Tennessee beach- What a horrific store and store manager. Order was placed at 5:45 and we were told to expect the delivery by 6:30. At 7:00 we called the store (my husband was hung up on 3 times) to check the status and was told they didn't have any orders from us. However, my credit card was charged 29.67. Yes , I have the proof. Now, I had to drive to this location to try to get my money back which they refused. They asked me to pay for more pizza. I ended up calling corporate offices to try to get my money back. So 2 hours later, no money and no pizza.

I was home and had a taste for wings. I looked up Papa John's and ordered 20 or so via the website. All was well. It eventually came and as I'm putting a wing to my mouth, there's a hair in my food. I quickly call the restaurant. I spoke to whoever answered first then the manager. Both assured me that the hair could not have come from their store. I tried to explain how there was no other way for it to get on my food. The manager offered to make more wings which I declined because really who would want to eat there after that. He then offers a meager 30% off my meal and 50% of my next meal. I told them I would never eat there again for many reasons. I thought the customer was always right? Not here.

Went to Papa John's to pick up my order. 2 out of 3 workers were not wearing mask. The one packing the orders did not wear a mask and was rapping while packing the food. EVERYONE in the area is wearing mask and gloves (I'm from Elmhurst, Queens), why are the people handling our food not?! Was so worried about my food I threw the order out. I called corporate to raise my concern. No one has gotten back to me. Papa john's use to be my favorite pizza spot but I will not be ordering from them anymore.

Ordered a Pizza at 7:36 PM on a Mon. for a friend who had surgery. They stated delivery time was 37-47 min. When the app (wh/ gives delivery update times) said the pizza "Was 7 min to delivery time" I updated my friend (who has 3 kids). To make a long story short, it was still well over 30 minutes out & the pizza was delivered over 1 1/2 hrs. after I ordered it. When I placed the ordered I left a 20% tip on it (wanting to support everyone during this pandemic time). I called the manager at the store #310, 6600 E INDEPENDENCE BLVD CHARLOTTE, NC 28212-7256. He was EXTREMELY RUDE & refused 3 times to give me his name. I then went online to file a complaint which took over 2 hrs. to do b/c you have to have the # on the pizza box to file the complaint & I wasn't going to involve my friend in this debacle.

My fiancé visited this location around 9:45pm to place an order. He was told that the location wasn't accepting any more walk-in orders. I then went online to place a order for delivery to my home. The order was placed and I received a email confirming my order. When I went to Track my order the pizza was being prepared, from then it moved to OUT FOR DELIVERY, once I checked again it said that the order was cancelled, THIS WAS AROUND 11:10PM. I didn't receive any calls to say that they wouldn't be coming or anything!! Keep in mind we waited all night for this Pizza. Sooo, WHAT WAS WE TO EAT AFTER 11PM AT NIGHT???? I am FURIOUS!!!

Never again will I order from this establishment or from any of them for that matter. Very unprofessional staff and no customer service. Wanted to place an order for a large catering event and couldn't even get anyone on the phone. When they finally answered left me on hold for 15 mins. I hung up and called back and was placed on hold yet again. When I asked the rep what is the issue or and ETA on hold time he couldn't even tell me. Your employees make or break a business. Not wasting my money and time on overpriced pizza and lack of customer service. Too many better other options out there now for this type of service.

Well my mother ordered (2) of the new papadia with mushrooms ???? Onions ???? And peppers ???? She told me how great and good they were. I thought today I order me one but when I called they stated staff/and mgr that the system won't allow the mushrooms unless I take off something but I'm upset cause here the other staff whomever put mushrooms on it I just wanted to taste the new item and have it the same way my mother had her’s so how is it she ordered 2 (delivered) with all the above items and today I'm not able. Disappointed. After working 12 hrs thought about the item alll day. Thought I bring it for lunch on Sunday being that I'm working another 12 hrs and was not able to get one. Ughhh upset.

Before I couldn't hardly stop eating a Papa John's pizza because it was so good.. Tonight I had a hard time eating one piece.. It's def lost the good flavor (even the onions didnt seem the same). I used to love dipping the crust in the garlic butter but the crust doesnt even taste the same.. Not even sure the garlic butter tasted the same.. The last couple pizzas from here are the last ones I ever order.. Miss the distinct taste their pizzas used to have.. Gonna throw out the rest. Thumbs down..

First, I want to review the product, not this specific location the 3 stars is for the location. I tried two of the four possible new Papa John's papadias. These new products are mediocre at best. This new product as you can see from the photos posted are very light on the sauce, therefore, making them very dry. You may also notice they're light on cheese and topping as well. This new rollout is $6 each, most definitely not worth the cost. Papa Johns doesn't have the $5 menu like other pizza chains currently do. If they did it would maybe be worth the $5 from that type of menu. Second, taste, In my opinion, if this product had more sauce it would improve the papadia dramatically. The papadias taste like a pizza with no sauce (yes I know it actually is a small pizza folded in half). It's MEH. So my conclusion to this product is average, nothing special and definitely not worth the price.

I brought a pie with Papa John’s using the reward points. The food delivered was in poor quality (No-to less topping). When brought attention to the store about the poor quality of the pizza, they argued to prove the food is in good quality and comment the order was free and what was big deals if the quality is low.

Papa John’s pizza is our favorite pizza. Perfect seasoning in the sauce, just enough crust and we can always count on their delivery time. Papa John’s is the best pizza in town. We have been ordering pizza every month for over four years. Sensei Scott from Golden Tiger Karate. We love Papa John’s pizza!

The pizza is great. However, my fiance is allergic to tomatoes, tragic i know. When we try to order "no sauce" there are two options on the website.. 1) you have to pick a sauce. 2) you have to pick if you want no sauce after that. I believe this is confusing to your workers. The option to have sauce or no sauce should be presented first, rather than forcing your customers to choose a sauce first, then choosing "no sauce" second. Please review your online ordering steps, as there are some flaws that need to be corrected.

Ordered pizza by phone on 1-13-20 at approximately 5:40. Store address, pizza and price verified twice. When I arrived at Draper store I was told, "You did not place an order." I showed what I believe was the shift supervisor my cell phone record of the call and repeated that I had placed an order and perhaps they misplaced it. Reply, "No sir, you did not place an order." She added that "We don't not want you as a customer...you came in with an attitude." My response, "I came into the store to pick up a pizza." She then walked away, mumbling under her breath. I understand that mistakes can certainly be made, we all do it all the time. This situation could have easily been resolved with a simple, "I'm sorry, we can's seem to find the order...we will get right on it." Instead it escalated into accusations, insults and complete lack of common courtesy.

My experiences with Papa Johns has always been exceptional. Rather ordering in the store in person are over the phone and online as well. I'm just a little uncomfortable with dining in so to even have the option of delivery is good. The team most have outstanding training never rude or unorganized. If a mistake is made with your order they are quick to correct the mistakes. My food is always the perfect temperature and the time is usually extremely quick to receive your order and if you join the rewards program you can receive free food. This has kept me from not having food to eat on many occasions. I am a satisfied customer. The staff is well trained and courteous and the food is good.

The new parmesan crust pizza is the worst ever. Papa John's has gone so down hill over the years. I remember when they started. The pizza was excellent. Over ten years now they have not redeem themselves. I thought would try this new pizza. Just terrible. Go buy any frozen pizza and you will be much happier. It's a shame that when a business starts how good they are, and then they go big time and short cut everything. Just sell dog food and get it over with.

I got two medium pizzas from Papa Johns for New Year's Eve. One was a Hawaiian. The other was pepperoni and sausage. My entire family thought the pizza was bland tasting with too much crust. The crust doesn't taste bad. It's just that there's too much of it. I will not order from Papa Johns again. I don't understand why they are still in business when there are much better pizza places out there.

The manager of Papa John's on Colony Road who worked tonight was wonderful. He provided excellent service. He recommended pizza and pricing options to us while simultaneously offering friendship and financial advice. He helped my friends and I remain calm in a stressful moment and was very respectful when speaking with us. 11/10 a great experience. We will order again in coming events!

*** I wish I could select less then one star. *** I have been ordering from Papa John's for quite a few years but after this experience it will be my last. I placed an order for several sandwiches and their new garlic Parmesan Crust pizza. Everything was delivered on time and the sandwiches were good. However the Garlic Parmesan Crust Pizza was not... After opening the box I immediately noticed a very strong strange smell (not like garlic, more like something old or expired). Since it was the first time ordering this My Son and I tried it anyway. Turns out it tasted worse than the smell. Something was obviously wrong with it and my Son and I spit out the bites we took. I called Papa John's and gave the details to the customer service person. I was told it would take 48 hours before I would hear back. I never received an email or a call from anyone.

I had a horrible experience with this store tonight. My food did not come to me as I ordered it and the manager continuously argued with me when I called in. As a customer who orders every week from this store I couldn't be more displeased. The manager was rude and insisted that it was my fault my food was incorrect, and wanted me to pay to replace it! I called customer service and complained. I honestly feel like going up there and shoving my pizza in his face! I won't ever order from this place again. You guys just lost $40. To $60.00 of our hard earned money that we pay weekly! I hope Cameron or whoever it was I spoke to gets fired!

We normally like Papa John's Pizza Thor. Very very very disappointed when we ordered a pizza from them yesterday. The pizza looked to be several days old. The cheese appeared to be fake because it didn't even melt. You couldn't bite through the crust. It was so stale and it was hands-down the most disgusting Pizza we've ever had. Very disappointed in Papa John's. Will never order another pizza or go to Papa John's again.

The crust use to be so plump & soft, the pizza use to taste much better & you actually got nice size pieces..Now it's trash! 3 medium trio for $26 & they all have very little crust & pizza itself is small slices....which isn't even sliced properly...I started asking for my pizza not to be cut & they do it anyway but I have to go right behind them & do it myself instead of enjoying hot slices, it's warm after I finish cutting all the slices for everyone..I rather eat Little Caesars. They have upgraded their pizza while Papa John's is getting worse!

Papa John's Pizza use to be good for the price and quality. Now it's not. It's gotten worst and continuing to go downhill. Ever since the founder left and has no shareholder sticky to change it back. I'm in the market for a pizza place. After several years of loyalty it has to come to this. Service has gone down, quality down. Reward program a joke. But price goes up for food and delivery fees. So long Papa John's.

If anyone says otherwise on the wings they do have any right to even leave a review for wings. The wings looks and have a texture like a wing that has been boiled and sauced. The texture is not good and feels like eating a rubber band that has been soaked in pickle juice and is trying to come up with flavor any way it can. Holly crap this is possibly the worst wing I have every had and will never order from here. Until I forget why I hated it so much years from now like 10 years and then order it again and leave a sky rim message in the future that says in people's eyeballs why not to eat this wing because gender is so retarded that we have forgotten the everything we know about society in America and China now rules us because we are retards. Thank you.

I love Papa Johns Pizza but if something goes wrong they do little to nothing to fix it or credit you for a very late and Cold Pizza. My past two orders from the Papa Johns in Cockeysville, Md 21030 were about an hour and 15 minutes before arriving. I called the store and was told I would receive a credit on some Chicken poppers I ordered that were not what I ordered. No credit yet. I got an email from Duram at Papa Johns, Papajohnsfeedback.com. Called a couple of times and I've heard nothing. Good Pizza but not very good customer service! Got my last order from Domino's!

This franchise in Richmond Hill Georgia isn't Customer oriented. I had a pizza delivered and it arrived cold. I called the store and was told my next pizza is free. I called the store for my free pizza yesterday and was informed that there is a $4.75 delivery charge. I told him that I already paid that the first time and didn't think I should have to pay again since they messed up. I was told that I could pick it up or pay for delivery. It's the principal of the thing. It's not free if you have to pay for anything.

Danielle is wonderful GM in Knightdale NC. I had made an order and waited over 2 hours for my pizza. I called to find out the young lady who place my order logged in a incorrect phone number and could not find my apartment. I was livid. No apology or sincerity in the young lady’s voice so I asked to speak to the manager. The GM Danielle listened to me and calmly rectified the situation by going above and beyond and I will continue to order at this location because of her.

I ordered pizza and garlic wings and two sodas. Order cost 31.00. The delivery driver kept driving towards my home and back to the main entrance 4 times. You would think that stupid pizza driver would of called me within 5 to 10 minutes asking me which mobile home is it. The pizza was missing toppings. The pizza and wings was cold. The driver was rude. The manager who took my order over the phone was rude and when I explained to her about the ** cold food and lousy service the manager refused to refund my money. I am highly dissatisfied. And disgusted. I will not ever order from Papa John's location on Sarno and Wickham Melbourne FL. I want a refund for ** service and missing pizza toppings and cold pizza and wings.

I order a pizza and I drive by the door and send my son to get the pizza. Southernly comes a dog barking and running towards him. Dog's owner or the manager of the store don't do nothing. They just laugh. She even says, "Why didn't you go get the pizza instead of your son?" The point was there is a dog outside the door shouldn't be there is unleashed and she gets mad at me instead of asking the dog owner to take care of his dog. Papa John at Ellenton (common sense not everyone is use to dog's). The same way she ask me why you didn't get the pizza she should ask the dog owner to leash the pet.

Order pizza online and received it and it was burnt. Called back 9:53pm talk to manager and he said, "Want money back." I said, "No would like order remade" and he said ok. I said, "Pick pizza backup so y'all can see." It waited 1:00hr no call or show so I called and he said, "Driver on way." They were shutting down and I said, "Ok great." No one have showed. It's almost 12am. My kids haven't eaten waiting on food and called no answer. So wrong.

Why is it when you call Papa John's you don't even get to speak to anybody in the store. They have some foreign people taking orders that don't know the specials or anything. I like Papa John's and when I'm on the road working I order there 4 or 5 times a week but if I can't talk to somebody that is the store I will stop ordering. Papa John's doing this was a big mistake.

We are incredibly disappointed in the poor customer service tonight. We called to place an order for two medium pizzas, after placing the order got put on hold for 10 minutes without anyone checking in while we waited to give our credit card information so we couldn't even finish the order. When the staff member finally returned she was so brief we ended up saying we'd just pay cash and before we could get her to tell us what time to expect our food she hung up.

On vacation ordered delivery, received wrong pizza, called the store and politely spoke with asst manager and asked to have correct pizza delivered. She proceeded to yell at me and then hung up on me. Yes hung up on me. Never received correct pizza, sent several emails to corporate and no one cared enough to respond. Finally emailed local store manager and was told he would give me free pizza at his location only which is 5 hours from my home. So I figure if management could care less about a manager yelling at a customer and hanging up on customer I would never order from them again!!!!

0 stars. THIS PLACE HAS RACIST WORKERS. I make an online order and go in to pick up. This chubby ** American lady took forever to help me out because she seemed to busy and the whole place seemed unorganized. First, she makes a mistake on my order and mistakes my order for another asian guy's order because we have similar last names. And then she promises me credit for the same thing I ordered and when I tried ordering today, some rude barely-speaking-english Latino, calls himself the manager, picks up and as I'm trying to explain to him he thinks about it and I tell him that the lady got mixed up with my order because we both have asian last names, **. I understand it looks alike BUT NO IT DOES NOT SOUND ALIKE AND IT IS NOT THE SAME YOU RACIST **.

We did the online purchase from the Papa John's in Oldsmar, FL. My whole family has been vomiting smaller kids may have to go doctor. BE CAREFUL! How does this happen. I bag everything if a lab wants to inspect was of $33!

So extremely disappointing!!! WOW!! This pizza was inedible. We asked for a large light Alfredo sauce, with spinach and meatball and Chicago cut. What we got was a soup for a pizza. Instead of light sauce. There was so much sauce you couldn't taste the pizza. It had no spinach and literally 4 pieces of meatball. We called the manager and he basically said, "Too bad." We will never order from Papa John Store #4767 in Miramar, FL. Avoid this Papa John's like the plague. This was the worst pizza, worst drivers and worse customer service we have ever received and worse pizza ever eaten. Never again. NEVER!!!

Papa John's has centralized incoming calls. When you call a local store it no longer goes to the local store it goes to an office that takes your order, doesn't know the specials, or the menu, the wait time, and would have no way of knowing if that store is out of any one item. It's a fantastic step backwards in customer service. I originally tried to login into the website to provide some common sense feedback, but didn't remember the login details and didn't have the option to use my phone number to help identify the account. Trying to make a new account didn't work because the phone number is assigned to a different account. More customer service constipation.. Corporate Papa John's is out of touch with customer service and common sense.

Horrible flavorless meal. I know why they give you garlic butter. 3 pepperoni on an entire sausage pepperoni pizza. 8 bread sticks and only 1 simulated cheese sauce and 1 garlic butter. 3 dips and the cheese sauce was gone. Cheese bread, flavorless. Liberals running this once great company. What a shame. Keep voting for the dems and all of America will be flavorless. Just NASTY food. Neeeeeeeeever again. Tony's frozen pizza is 10x better!

My brother and I arrived at the Papa John's store #3635 at 324 S. Illinois Ave. Oak Ridge, TN 37830 on May 31, 2019 at 10:24 pm. We were told by the woman working at the store that we could only order a pizza by calling it at that time. At 10:35 pm, I called 865-483-3232 from my cell phone ** and ordered 2 large pizzas (see phone records for verification). The woman at the store hung up. At 10:57pm, I knocked on the door of the store inquiring about the pizzas. The woman told me she did not make them and muttered some excuse that someone told her "nevermind" and falsely implied I had said that. It's one thing that Papa John's employees refuse to make pizzas for paying customers, but it's quite another its employees are dishonest about their breach of service.

On a number of occasions, the restaurant on New Hallsferry Road in ST Louis MO has taken my online order and never delivered the food. This last time today was the last straw for me. Sitting at home with my kids and my nieces awaiting our delivery. Time goes past and no food. Finally I call the restaurant and the manager told me he has no drivers to deliver. Told me he would have called but they use Charter phone and there is a problem with his phones and he can not call out. I asked if I could just come pick it up. He told me no since he had already cancelled the order. This has happened many times before from this same location. They always take online orders but rarely seem to have drivers. Meanwhile you have to wait 3-5 days for your money to be made available for you to use. They need to really re-evaluate the way they do online business as they have finally lost a long time customer.

I order a pizza in Sunny Isles Papa John's and after 55 min I get a call from a Driver Marisol telling me that I have to go downstairs because she have a parking spot and I told her that it's plenty of space for deliveries for a few minutes with no problem plus I paid.. $4 + $3 dollars with delivery charge and tips to my door and I had a surgery!!! She started arguing with me that she don't get any money from delivery charge and she don't care if I call her manager! So I call the manager and explain to him what is going on, that she not want to deliver to my door even when they have place to park temporarily! Guess what? His answer was only "I'm sorry!".. and he didn't offer any solution! Unbelievable. Last time I order from this Papa John's store, I get somebody else order instead of mine! And the same Manager act like I'm sorry and they did not offer any solution! Terrible service and no Pizza and I now have to wait some days to get my money back!

I had an experience with Papa John's on last night because it was short staff and I waited a little extra time for my pizza to be delivered. To make a long story short, my guest left and wasn't able to have pizza. But I called back this morning and they took care of me and I am very satisfied. This is a very awesome established and the manager is very awesome as well. Can't remember her name but she worked at 2 p.m. on this Saturday Memorial Day weekend. I know one thing, they put a smile on my face. Thank you so much Papa John's.

One pizza for $27.00. It was a buffalo chicken pizza with only a few pieces of chicken. It was way overpriced for what it was. We called the store and they just argued. Obviously couldn't care less about quality.

Ordered pizza online, I don't eat cheese so I skipped the cheese selection. Went straight to veggies. Apparently if you skip the cheese and don't specify no cheese they just guess what you want even though they have your phone number. I called, was put on hold for 15 minutes and then got hung up on. The second time I called they told me it was my fault and too bad.

Customer service is very hateful. The quality is the worst here in the West End. They rip you off in extra charges and no order is made correctly or delivered while it’s warm and the people running the store hang up on customers. If you're wanting pizza avoid this terrible establishment. You would get better quality everything from dog food! I only have issues with the West End location being so distasteful about every aspect of the quality and the people and way they run this business. They put a bad name to the company Papa John's name.

Papa John's in Hazel Green, Alabama use to have really good pizza and we ordered it a lot but this has changed. We've gotten mixed up orders, cold pizza with the crust not cooked that is doughy, crust burnt and literally black in places, chicken burned, garlic cheese bread sticks that are swimming in butter that literally runs off into the box when lifted and rarely do they bring the right condiments that we ordered. We are tired of getting a free pizza when all we want is what we paid for. Looking for another pizza place. Many frozen pizzas or supermarket deli pizzas are better than this.

April 24, 2019 at 10:25AM I was walking across a driveway from the Papa John’s strip center on Waddell Rd. in Surprise, Az 85388. After crossing nearly complete, the Papa John’s delivery driver started to take off and hit me. I flew onto his hood, and fell to drive side of car. As I stood up, he took off. It took a while for me to get moving again (74+yrs old). At 11:00AM I walked into Papa John's store and talked to manager about the incident. The store manager defended his driver, and did not even apologize to me for his driver hitting me. At 2:00PM same day, I contacted Papa John's Corporate form and repeated much of this. I am still waiting to hear back from anyone. PAPA JOHN’S HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

Honestly, this is the worst pizza I’ve ever tasted. It was like biting into a gallon of sugar. The sauce was sickeningly sweet, drowning out everything else. The chicken tasted like it had been refrigerated and not heated through. But the sauce...I threw the entire pizza in the trash. Never again.

Someone who identified himself as, “the boss”, told me despite the fact that I’ve ordered from them regularly for 2 years, that they don’t deliver to my address. When I questioned this the “boss” proceeded to tell me, “FINE, CALL PIZZA HUT!” There must be new management because I’ve never had any problems with them until now. I don’t give money to rude people. Won’t ever deal with them again.

I ordered cheesy bread 2/21/19. Was delivered to my home. My 7 year old ate and she started pulling a string like substance out her mouth. I have yet to get a return call about the incident. They said its a franchise store and they can't make him call me.

We ordered pizza at 12:04 pm. It arrived at 12:56. Their Email for confirmation stated it would arrive in 25 to 35 minutes. Since the pizza was cold we think it was done but sat in the store waiting for a driver. After 40 minutes I had to call the store to confirm my order.

Ordered a standard pizza from our local Papa John's restaurant as a carryout. The quality and the flavor of the pizza is no longer what it was in the past. The bottom was burnt. There was a puddle of some type of oil puddled on the top. The quality has disappeared with the original owner. This has been our favorite go-to pizza place for several years. So sad. I won't be back.

This is absolutely terrible pizza. No flavor in any of the 3 pizzas I tried. I even tried the "new" "zesty Italian trio." Not even the banana peppers had any flavor. The texture of the crust suggested a comparison to box the pizza came in (no I didn't try eating the box, although I suspect it wouldn't be any different than the the pizza).

I have ordered from Papa John's so many times and even with their pizza tracker the pizza is NEVER ON TIME. I mean NEVER. When I go back to Missouri and order Pizza Hut I have never had a problem and I have ordered from them at least 70 times. Papa John's is also MUCH more expensive than other pizza delivery services. Also the food never comes warm, the delivery drivers are rude...

They have poor customer service. Manager is very rude. They never brought me a new pizza. Waited for over an hour and a half and they kept saying it was on it way and never showed up. Manager wouldn't give me my money back. He said I could have store credit and I told him I would not be ordering pizza. Never again from them. I just wanted my money back and I even told him he can have the pizza back that I was not able to eat it because it was not good. It looked and tasted like it's been sitting for a while. I even took a picture of it. This is not the first time this has happened but I just let it go. Location 83rd Ave and Camelback Phoenix AZ.

I ordered a pizza for me and my kids from East Rutherford, NJ. We stayed sick in bed for 2 days after. When I sent an email to their customer service and made a phone call they apologized and they promised me that the branch will call 'em back which never has happened. I have been Papa John's client for years but I will never ever try this pizza with rotten ingredients.

I am a regular customer at the Papa John’s on Ramsey St, in FAYETTEVILLE, NC. I went in to pick up an order and the Shift Leader standing at the register, taking money, handing the pizza to customers with a large comb hanging in his beard. After he handed me the pizza he began combing his beard. I was disgusted. I took a photograph. I called the corporate office four times. Finally after three weeks the general manager of the store called, said “my district manager just told me about this, I apologize.” I forwarded her the photo, she identified the fellow as her shift leader. So...that’s it! After all that... An apology. What did I expect? I’m not sure. Maybe a refund for that day? Something may have been nice.

Terrible customer service by the manager on Argonne in Spokane Valley. So rude, not understanding or compassionate whatsoever... inconsiderate **. Please fire the temporary manager. I work with DoorDash and they got an order wrong. The pizza I thought was right and it wasn’t. I spent an hour and a half driving 20 mins to deliver it. 20 mins to bring it back and 20 mins driving back to the customer and 30 mins driving home. I made $9. The manager said it was all my fault I didn’t double check the order. He didn’t say sorry. They wouldn’t offer to drive the customer a new delivery. They said rude things to me as I left to deliver the second order and said he will never let me DoorDash for them again. Ruined my night and I had a panic attack because I felt so bad and he was extremely rude. Never order from Papa John's. Not to mention they had 15 workers and no customers waiting and none of them could do their damn job.

I was disgusted for customers and the infant when I found out that my former employer (Emma ** aka Yami - first fired from Dominos, then fired from Pizza Hut so at Papa John's now) was allowing employees to bring infants to sit in the store for hours at a time. Basically turning it into a daycare center. Diaper changing simply doesn't belong close to food preparation areas. I really hope the health department responds to my queries soon. After I let the corporate office know, my former employer threatened me. Papa John's has yet to contact me. So I have to cause as much of a stink to make sure this practice ends.

I ordered a pizza to be delivered. The driver called to tell me he was on the way instead of just telling me when he was here. I called the manager to tell him how rude his driver spoke to me on the phone. And, he was rude and cutting me off. I just experienced very terrible customer service. And, as a former employee of this place I’m highly disappointed.

Papa John's 6615 Atlanta Hwy, Montgomery, Al - I ordered the MVP with (2) 2-liter sodas. When the driver arrived he had (1) 2-liter soda and the pizzas. He stated he forgot the other soda and asked if I wanted a credit for it or if I wanted him to bring it back. I asked him to bring it back which he agreed to do. I called the store because it was an hour later and still no soda. I spoke to the manager Tiffany who blamed the driver then offered me a store credit on a pizza and 2 liter soda that I paid to have today not later on my next order...I MEAN REALLY!! THERE WON'T BE A NEXT ORDER!! This isn't the first time this has happened but it's definitely the last.

I have ordered from Hurricane, WV store several time. I always order garlic sauce with my pizza. I pay extra for the sauce. NEVER have they gotten my order correct and get the garlic sauce. Call manager Alan and he blamed the driver. Didn't really care if order was correct.

This is the third time I have ordered home delivery from Papa John’s and it will be the last. Each and every time, the bottom crust was still doughy and uncooked. Three strikes and Papa John's is out. I am a slow learner. Kept hoping the next one would be better.

Got great customer service and excited for my first pizza with them... But the pizza was bland. Hardly any flavor. Get a better pizza at a way better price at 711. I even can add extra toppings to a meat lover’s pizza with no charge. And that's under $7. Get real Papa John's... Your pizza is bad. Thanks anyway. I'll never go back.

My family and I were recently in Key West celebrating the new year. We decided on pizza and ended up at Papa John's. The girl behind the counter who was short, had braces and looked to be in her early 20's couldn't put her phone down long enough to even acknowledge our existence. She was extremely rude, especially to my wife and elderly mother-in-law. The pizza was greasy and terrible and no one in our party could finish a single slice. If this is a franchise, the owner needs to seriously reevaluate the caliber of their employees. I own a bed and breakfast in Chicago and I would never have an employee like this! My wife also noticed she had a bluish substance around one of her nostrils.

I ordered a cheeseburger pizza. One slice had a large piece of plastic that was broke off of something embedded in the cheese. I called the store and the person that claimed to be the manager was a smart *** and after I told him the problem he said that that store did not deliver to my address. I was certain that it had come from there. Later in the day I was very sick after eating 2 pieces. I was vomiting and had diarrhea. I will NEVER order food from any Papa John's again! The experience was bad enough but then to be lied to just to get out of doing anything about it!

It took an hour and 40 minutes to get my pizza. When I finally got it, it was cold. When I called the ** manager, I had to yell at him to get him to comp the pizza. At first, he was a real smart ** and acted like nothing was wrong with it taking 100 minutes to get a pizza. I told him never again and you are about to lose a customer of many years. Then, after my suggestion, he agrees to comp the pizza. I gave the delivery girl a nice tip as it was not her fault. This this the third time in a row I have gotten a slow ** cold pizza. If you want to order pizza, I recommend that you go somewhere else.

My order came out to $40 and some change and the guy who took my order put pick up instead of delivery like I said. So hours went by and they said he made that mistake. It'll take an hour to deliver it so I said, "Nevermind I want my money back on my card." I talked to the lady and she said it would take a few days to get back on the card. A week and half goes by it's still not on my card so I called them back and they said they already voided it to go talk about it with my bank. Which by the way the card I used isn't even a bank card.

Called three times. No answer. Walked in the employee who greeted me walked out for the night leaving 2 employees to attend on peak hours, supervisor never greeted me instead decided to answer an incoming call leaving me there looking like a fool. Mesa Az Brown road and Mesa Drive.

I ordered a pizza last week to be delivered. I told the one on the phone I wanted the pizza delivered. Even give her my address. A hour later no pizza so I called them back and she told me my pizza was waiting for pickup. I told her, "No I wanted it delivered." The exact words out of her mouth was, "It will take another 45 minutes and an extra delivery fee." I said just cancel the order. As today's date I called the corporate office and all I get is a runaround. They keep telling me somebody will call me back in 48 hours which never has happened.

Imagine just getting home from McDonald's or Wendy's (or whatever) and pulling your double cheeseburger from the bag. You take a bite and find that between the buns are a few pickle and tomato slices... but no burger! Your reaction will be the same if you order Papa John's Double Cheeseburger pizza. The first thought coming to your mind will be, "Where's the beef?" Papa John's Double Cheeseburger is pathetically unsatisfying. Don't buy it! It is a waste of your hard-earned money.

I made a order at 12 midnight Saturday Night for Papa John's Pizza 199-22 Hollis Ave, Saint Albans branch and at 5:30 am I got notification it got cancelled. If that wasn't enough, I called them just now and asked why they didn't inform me, THE MANAGER some BANGALA guy I believe told me he didn't have any order and hung up on me. I called back again and said I want to speak with Manager, he said he is the manager and again hung up. THIS IS MISERABLE CUSTOMER SERVICE. Not acceptable. I would never recommend Papa John's to anyone now, you treat your customers like this. You will run out of business soon!

We had ordered 2 Pizzas from Papa John's and what a big mistake that was. We had seen on TV a new BBQ meats Pizza and it looked really good and we had some company over and they ordered a Pizza with Pepperoni and Extra Cheese. The order was about $35.00 with a $4.00 delivery fee. About 40 minutes later the delivery driver arrived and this guy had to weigh at least 400 pounds and was a walking mess. As he was taking the Pizzas out of the bag he passed very loud wind and did not excuse himself. I was shocked. Then he asked me, "Sir, I really have to go to the bathroom really bad and could I use your bathroom?" I said to him, "Fine, but please make it quick". He was in there about 5 minutes and came out and thanked me for letting him use the bathroom and he left.

Every time I have ordered from Papa John's (Ilford Branch) I have been dissatisfied with every experience. The pizzas have arrived stone cold and pizzas have arrived extremely late. I thought I would give them the benefit of the doubt and placed an order today at 18:11 online. Over an hour later the pizzas had not arrived so I called to find out what was going on and was told that the driver had a few deliveries to do and was on route. At 19:37 I received a phone call from the branch to tell me that the driver was waiting outside for 15 minutes and that he was calling my landline. I don't know where the driver was but he certainly wasn't wait outside my house and he certainly did not attempt to call the landline. He told me the driver was back at the branch and that he could send him out again with the pizzas.

I ordered two pizzas from Papa John’s in Inglewood, Ca. I've been carrying out from here for years, but this is the first time I've ordered delivery. My order was supposed to take 20-30 mins. The driver called & asked us for directions. I have never had a driver call & ask for directions. Come on now. It's 2018, phones come with a GPS. Even after we gave directions, 20 mins go by with still no order. We don't even live 20 mins from Papa John’s. I spoke with someone there who says they always have problems with this driver & asked me to give him a few mins. I called back & another employee answered & was so unprofessional. I asked to cancel my order & he kept repeating the address & wouldn't put a manager on the phone.

My wife and I keep trying to order pizza from them because let's face it, their pizza is better than Domino's or Pizza Hut. BUT, with that said, we can never get our freaking pizza. We have put very detailed instructions on our order, each and every time we place it. It contains our address, our phone number, our code to the gate (we live at a gated apartment complex) and instructions on where our building is located within the complex, how to get there, what floor we are on, etc.

Do not order Papa John's folks. These guys don't care about complaints. I brought up a case where I went ordered pizza and they double charged me. I brought the issue up to the mgr at the store he wants to be rude and close the window and call the police. I told him I don't worry about police. I wait and made report these guys trying to cheat me and discrimination. So don't order Papa John's. They are bunch of rude people don't give a damn about customer service and I was one of their regular customers. My child grew up eating Papa John's. Not anymore.

I ordered pizza for delivery and when the driver got here and called. I asked to give me 2 mins to come down the elevator. Merely 1 minute later, as I am on my way down, he called yelling at me to hurry up. I checked my call history and it had not even been into a minute since his first call. I picked up and said I was on my way and hung up. He called right back. When I got down to get my pizza, I decided not to tip. Mind you, I was charged for delivery. The guy proceeded to cussing at me and using very vulgar words. I called/wrote Papa John's to report this incident and all they could do was offer me 40% off my next order. Despicable!

I wanted to say Thank You Papa John's for coming back to Hawkins TX again. You are the only good Pizza Place around, when you come to our town. We hope Y'all will continue to come back to Hawkins TX and one day open up a Papa John's here...

Papa John's on Saint Barbara’s rd - First off they were 2 hours late and then the driver refused to get out the car because he claimed he got robbed before. I explained to the driver and the store that I have kids in the house. I am not leaving the house. My kids are too important to leave and walk across the street. Anyone could be watching and come right in my house. What is the point of giving a delivery driver your door number when they refuse to do their job. I told the driver, "This is the position you chose to do and those are the consequences but being robbed are all material things that you can get back. My kids I can’t replace."

I placed an order. It was delivered incomplete. I then called the store only to speak with a rude manager who did not attempt to make things right. I feel no matter the cost when you place an order and pay money for what you want, at the very least you deserve adequate customer service. While where there are human hands there's bound to be error. The aftermath is what potentially could make a difference. I will never order Alliance, Ohio Papa John’s again.

I ordered 2 Pizzas from Papa John's in Exton, PA for a business luncheon. They were to be delivered within 45 minutes. It was delivered in 75 min and it was not what I ordered. I called and spoke with the same person that took my order. I told him it was not what I ordered. He replied that I got what I ordered. I again told him I did not. He again said that I got exactly what I ordered. I started to say that "you are an idiot if you don't listen to a customer". All I got out was "you are an idiot" and he cut me off and got very angry. He said "Oh you think I am an idiot then you are a stupid **." Use your imagination on that reply.

I tried to place a order over the phone and the person that picked up the phone was very rude. She started the conversation off with "It's a hour and a half on delivery and a 45 min wait on takeout, do you want to order or not"? I stated yes then I proceeded to ask her did they have a special and without hesitation she stated, "No!" I was like ok then she just hung up the phone. No sorry, thank you or anything. I understand they may be busy but there's a way to handle customers.

I ordered a garden pizza with extra cheese and it was nasty. First I didn't get the extra cheese They charge me for, it was swimming in tomato sauce. The dough wasn't done. It was raw. That's the nastiest pizza I ever ate. I put it in the oven to bake it some more but it's still nasty and the vegetables burn. I wasted my 20 dollars. It wasn't worth it.

Today is May 28, 2018. Today I ordered a gluten free pizza and barbecue chicken. Lets start with the pizza. When I was watching it being baked and box I thought that it would be hot. Well it was not. It was cold. I tried to warm it up but that made it worse. The taste was like nothing I have ever tasted. Bad and nasty. The toppings tasted old. Funny taste. Now the chicken. First it was the smell. It still smelled raw and the taste was the same. I tried to reheat and it had that raw taste to it. I just threw it all away. No!!! I do not have that kind of money to do that. I was mad and upset. I don't think I will ever order from them again. Please refund...nasty food. They did not leave a receipt.

So if you ever want to be called a ** in 2018 go to Papa John Pizza located 4213 Summer Ave. PLEASE SHARE!!! I was shocked and felt very violated that someone of a different color (**) in 2018 felted it was okay to call me such a name, this has not happened to me in 30 years or so. I did what big girls do and reported the incident to their Corporate office. And stated in the message, "Your employees is calling people **. Please contact me."

I purchased a pizza from Papa John's at 1650 Margaret St. # 307 restaurant #2883 Jacksonville Fl 32204. However I presented a coupon for $10 with five toppings and quantity two large pizza. It was hot with only and very little pepperoni, sausage, mushroom, and olives. No canadian bacon and green peppers! It was also sloppy when you pick one slice to eat besides the additives fell off the dough bread.

The ABSOLUTE WORST EXPERIENCE IN THE 57 years I have been breathing air! Okay so I never visited a Papa John's ever so this was my first and last time calling or stepping foot into a Papa John’s anywhere USA. I called the Papa John’s in Bismarck ND to order delivery on 03/30/2018 at 6:10 PM. My order was a simple medium, thin crust 5 ingredient pizza cut Chicago-style (squares) and a 16-piece bone in wings with a 2-liter of soda. I also confirmed with the person taking my order that the pizza and wings were to be well done and cut Chicago style at least 3 times and was assured without hesitation it would be done exactly to my request. Cost was $40.32 which I thought was very pricey but went with it anyway.

After I ordered a pizza from Papa John's Atlanta Hwy Athens GA #300 I started receiving fraudulent activities on my credit card. I called to ask questions regarding the procedures of credit card orders. When I asked the store # I was told 3 different numbers for that location then when I questioned why different #'s they hung up on me. I am very UNSATISFIED with the customer service & sanitary practice at this location. I will not order again & will inform all of my service. I made police report for the fraudulent activities & once we track the IP ADDRESS there will charges filed.

I'm a caterer for a charter school, since September of last year I've been ordering more than 24 pizzas a week from Papa John's on N. Tryon St. I've had to contact the corporate office regarding the lack of service at this location which led me to working with the District Manager and advising her of my service complaints. The problems that I've had consist of the pizzas arriving more than 30 mins late which doesn't allow the students enough time to have lunch. The slices are cut uneven, which gives the students the impression that I'm purposely giving them a thin slice of pizza or I have to give 2 slices to compensate. (Parents complain and want refunds, but Papa John's has never refunded me). I asked them to redeliver pizzas that wasn't satisfactory; the pizza was delivered at 1 p.m. to the front office secretary. Lunch hrs are 11:10 a.m. to 12:40 p.m.

Driver came to deliver online purchased pizza and request to see ID and credit card. The purchase should be confidential where a driver should have my credit card data so as to verify and neither should I need to show my ID. Those verification should be done online; however, my guess did show credit card and ID. Her husband placed the order with his wife card as she has a Papa John account. Upon delivery the driver asked and was given both cards and refused to give us the pizza because the wife name is not on the order.

But when I visited my mother in Atlanta GA last month, she said "let's order a pizza" from Papa John's but I said, "Aren't they take and bake only?" She said, "No they deliver and you can pick-up a baked pizza." I had no idea but what the heck, we'll give it a shot! I drove down, picked up a large pie with several toppings and took it home. 1st thing I noticed, the smell wasn't like other good pizzas I've eaten recently but it's about taste so I wasn't worried. Sat down to eat with my mother and opened the box; for the price, it looked very skimpy on cheese and meats.

My husband called in an order to Papa John's pizza. We had a coupon from a flyer. I do not watch cable TV, we have HULU and other smart TV apps. Therefore, I had not seen any of their commercials. They were running a buy one pizza, get one pizza free deal at the time, it was a much better deal than the coupon we had. The employees did not mention their promo, perhaps they are instructed not to. The coupon we used was a couple dollars off of 1 two topping pizza.

I called in a order to the Mill Creek store one day ahead of my event and gave a time for pickup. My husband went to pick it up & the pizzas were not ready. I thought 24 hours notice would be sufficient. We will have a party and we needed the pizzas at a certain time. My husband asked the gentleman if he would do our pizza immediately and he said "not going to happen". The pizzas for our party were 20 minutes late. Will never use this company again.

Today how old is a pizza too large the $21.99. I order one Thin Crust and one pan pizza and guess what? When you order the pizza they don't tell. You think was going to be large but pan Pizza are going to be medium and I called the store and they said they're having the same problem. I don't blame them because this is the corporate office problem and it's pretty shameful they don't describe definition what kind of size of pizza you going to get and you they just take your money. And once you get it and you will surprise so before you do business with this people Mr. Papa John's you not anymore papa store. So unless you want to be mama papa store where you were belongs you can be there.

They're late. The food is bad. They're disrespectful. They have a jerk for a boss who shows no respect for the little man. They wont even tell you what they're putting on your food. This place is terrible and cannot be trusted. This place does not deserve your money.

I called the call center and asked for 2 large pizza to be delivered to my house in Tala Amwaj...after one hour I called them. They told me extra 15 min... then I called again and the call center transferred me to the restaurant in Amwaj and I was choked that the Manager told me that there is no driver available now. After 1 hour 30 min (waiting for PIZZA).

It has been brought to your attention that one of their drivers is guilty of hitting a family's pet, killing it, (while the family witnessed this) and leaving the scene of the accident. Let them know that the driver was speeding through a residential neighborhood where children live, and all things considered, this does not reflect well on Papa John's Pizza, and that you feel this is an issue that is of great magnitude, and measures should be taken to insure that it doesn't ever happen again, whether it be a family pet or someone's child, and should be dealt with in a swift and decisive manner.

I received a coupon for a free large pizza from Papa John's for my last order taking far too long. This is totally acceptable and I appreciated it. Their customer service is not the problem here, it is the food. The employees at this location are wonderful. And our food was delivered in a perfectly timely manner. My complaint is with corporate. I am skeptical that the wings I ordered (never gotten them before, just giving them a try) were even from real chickens. They are 99% fat, 1% bone, and have a very bizarre gamey taste. I never write reviews, but am going out of the way to urge Papa John's to please look into this issue, and to dissuade others from wasting money on something that tastes the way these wings do. Perhaps the chickens supplying these wings are prohibited from even moving or seeing daylight for their entire lives. That would be the only sad and pathetic, yet logical explanation. Absolutely terrible quality. Will never order again.

My husband and I ordered 16 wings and an xl pizza pepperoni and sausage. When I got home I opened the chicken box there was only 12 wings and my pizza was wrong. It was ham and sausage. I took the order back and the manager gave me back my cold wings and 4 wings they remade. Also gave us a new pizza. Upon arriving home I opened the pizza box and it was the same pizza they gave me before!!! They just put it in the oven to get it warm again. When I called again the manager Heather said she wasn’t going to replace it!!! I will never eat here again. Unless of course it’s free. Worst customer service ever. Also was not given a receipt but did include pictures of our order.

I promised my team I would buy Pizza today (Friday) as a thank you for their hard work. I saw Pizza Hut had 50% off but Papa John's had a BOGO deal. I chose Papa Johns and paid $29. If it were not a BOGO deal I wouldn't be complaining. But $29 for a BOGO pizza deal is insane!!! Too pricey. Last time I buy Papa Johns.

I placed a delivery order at Papa John's located on 529 Stanley Avenue Brooklyn, New York 11207 at approximately 12:50 pm on January 4, 2018. Although Papa John's is less than five blocks away from my residence, I still have not received my order and the time now is 5:00 pm. The delay in service was extensive. When I tried to contact a customer service representative at the store number (718) 272-7272 it took two-three hours of non-stop calling before someone even answered. The person whom I spoke to was unapologetic when I requested to cancel my order. They kept me on hold for 30 minutes when I shared my experience and that I would like a refund. I now, have to call my credit card company to ensure this purchase does not go through because they were not helpful. I would only buy from this place if I loved being treated less than a dog. Where is the humanity?

I called to order a pizza tonight. The young man answering was a bit short. We're seniors and don’t need a lot of pizzas. I asked about special offers and his answer was buy one get one free. Not for us so I asked what a medium Hamburger pizza would cost delivered. He said $18 and I replied that it sounded a bit pricey for a one topping. With a little rudeness he said that’s what they cost. I told him the last order was wrong so I would just call someone else. Called Pizza Hut and got a large two topping with an order of breadsticks for $16.50. The pizza was just the way we ordered and tasted great. Sorry Papa John's but we won't call a third time.

Dec. 23rd 9 pm. Ordered a large pepperoni & mushroom pizza delivered to my home. Began eating it about 10:30 pm. Around 1:30 am, I awoke & started vomiting. My son who also ate the pizza began vomiting about 2:30 am. We both continued with vomiting & diarrhea for several more hours. We will never eat a Papa John's pizza again. It came from their location on Edmondson Ave. In Catonsville, MD.

Well first off my first order they said was going to take over an hour so I cancelled it and they said I could get a free one. So I called to get my free delivery and they couldn’t do it so I just paid and then it got to my house. I was eating my second piece and I found a long brown hair cooked into it and immediately stopped and threw the rest away. It was absolutely disgusting!!!!

Tonight my order was delivered missing one pizza sauce cup. It wasn’t a huge deal, but I did pay hard earned money for it. I called the store to have the missing cup brought out to me and after an hour, nothing came. I called again and the manager said that I was lying because he boxed my food himself (and apparently he never makes mistakes). He would not give me my missing food item. I consider this theft. The manager was also very rude and condescending. This was at the Cliff Road location in Eagan, MN. Stay far away from this location or even Papa John’s altogether.

After waiting 3 hours 12 mins on my pizza, I made a second call and spoke with Pam that advised me my pizza was delivered to a couple that explained to the delivery driver as well as Pam they didn’t order a pizza. No call was made to me to inform me of the mix-up and yet I was told she would cancel the order so I could make another one however, the delivery time would be another hour wait. This should never happen to a customer. I’ve had nothing but problems when ordering from this store and yet I still support the business. This was the last time I EVER use them again!

I called and ordered a pizza and they said be 20 mins, no problem so I go in get it and they take my money. Go back to get my pizza and the girl comes back and says her driver didn't put it in the oven. As I stood at the counter while she was just sitting in the office doing nothing she should have put it in. Never again!!

I order pizza from Papa John's for our family's pizza night. However this time I ordered pizza and received the nastiest pizza I have ever tasted. No one was able to eat their food or enjoy the meal. I called the store and we got the exact same gross tasting pizza. I will not be ordering from them again. I'll eat Little Caesars first. They should be providing the products promised great ingredients, great pizza not today.

Over the years the quality has become worse, too many crazy pizza creations, overpriced. I spent $36 on one pizza and a 2 liter. I should have just ordered from the authentic Italian pizzeria down the street for $10 less, I know I am charged $2 for delivery but it's ridiculous for the quality and waiting time 80 minutes!!!

The delivery fee needs to be explained and stated for what it is, a farce! The driver doesn't get it, and there's NO difference in what the store has to do to get the pizza to me. I tip the drivers $5.00 for each pie delivered. But, adding $3.98 (after tax) as a delivery fee is highway robbery and is just dishonest when the driver isn't getting it and you didn't have to do anything else to get my pizza in the box before the driver takes it? The fee started at $2.00, and quickly climbed to $3.75 within a couple years? I'm done with being cheated!! How crooked and despicable can you possibly be to gouge customers for a FAKE fee? START BEING HONEST!! Either remove the fee or itemize what it's for and where it goes!! Crooks!

While visiting relatives in Fort Wayne Indiana my wife and I went to get a pizza, I get Papa John's pizza on every trip in every state we travel to and I always get for my employees too. There are 20 of us that travel state with our work, we ordered 6 pizzas and pop, when we got to job site all the toppings were threw right in the middle of the pizza, this was terrible, this was right in Fort Wayne. We are there around 7 times a year and have not been back, just thought you should know how your pizzas are being made in that city.

I will never order from Papa John's on BUCKNER BLVD location. Customer service was terrible. I ordered two large pizzas and they had the nerve to tell me I can only get two packets of parmesan cheese... I offered to pay more money but he was rude and told me no. He had no information about prices and promotions and act like he did not want to help me. Poor customer service.

Haven't ordered from Papa John’s since I left Nashville. Friends & I decided to order from there tonight... I found coupon for BOGO, so ordered the pizzas. They arrived in a timely manner, but when I opened the box of the all meat one, we were disappointed that all the toppings were sitting in the middle. Not much toppings either! Is the quality you get here in Huntsville? Not caring, in a hurry, throw them on & go? Or is it because I used a coupon, so again... don’t care attitude? Think I'll stick with Venice!

Worst Pizza chain in the Houston area. All locations constantly mess up orders. I have given up on them. Every pizza I have ordered had missed toppings. I do not know how many sodas I've ordered and they show up at my door as diet. Only pizza company that lives up to my standards here is Domino's, because they are accurate on what I ORDER! All company cares about is money and they have a lot of it.

This the last time that we order from this place. Their Pizza quality and poor service have ruined the brand name in Bahrain. The people responsible for taking the complaints in are totally irresponsible and careless. Imagine you order something and they delivered something else (wrong topping) and they expect you to consume it by force. i.e. they tell you, no problem, just wait, we correct your order after two hours. Is this a logical solution for a mistake they did? No MORE PAPA JOHNS IN FUTURE.

Continued bad treatment of a loyal customer by 1 manager. I have been using Papa John's for 20 years for many occasions. The store on State Street in Atlanta is the one we have used consistently for 6 years, despite horrible service at times. We have had drivers vandalize our vehicles, insult us and our neighbors, and threaten my girlfriend. The last two years have been better, real good actually. Timely delivers, good drivers. But now this GM is a problem too. He is enabling bad service and a horrible shift manager to continue working there, named Kinsey.

Lately I have begun having issues with the quality of the pizzas I've been getting from my local Papa Johns. Today I received a pan pizza the was uncooked in the middle. Not good. I use to like their pizzas but probably will go with another company.

It's been a few different times now that I have called requesting side items with my order (ranch, garlic butter, etc.), and each time I've only received one side when I specifically asked for 2 or more and insisted I pay for the extra ones. When calling requesting for extra side items, I've gotten nothing but rude attitudes from the late night shift workers. I work late nights at my job and understand being tired, but if I'm paying extra for delivery, I expect what I order online.

We ordered a extra large pizza with Canadian bacon, pineapples. Waited 20 minutes and did not know until we arrived home with three hungry children that the pizza was not cooked, cheese was not melted and was very little to none, the toppings was both very little to none. We called in to notify Papa John's of problem and were hung up on twice.

I've had a number of Papa John's pizzas in the past and the quality has been good. The last couple of pizzas I've got using an email "Special" not to mention the specials they have listed online and tried them both. This last one that I ordered today was the worst of them all, an extra large 2 topping pizza for $11 which is more than half off their regular price. Here's what I've noticed... When you order a pizza and pay the regular price, it covered plenty of toppings but when you order the "Special" it's half the price but also half the toppings... So it's not a very good pizza. They say you get what you pay for but this last one was ridiculous... I'd rather have Little Caesars over a Papa John's Special.

My husband (Demetrius **) ordered pizza from this facility on 8/11/17. We received the pizza between 5 pm and 6 pm. It was half pepperoni and half meat-lovers. Around 5:30 AM I awoke vomiting and my husband proceeded shortly after me. Unfortunately for us, our wedding was the following day (8/12/17) at 4 pm. I contacted the facility, and the manager offered me a refund for our meal but continued to haggle me that what we experienced was not food poisoning. With the help of saltine crackers and **, we made it through the wedding (there was no reception, no alcohol) later that evening and the day after we both had severe diarrhea (at this point we had consumed little or no food because the pizza had obviously severely poisoned us). It is now 8/16/17, and while my husband is feeling well, I am still recovering from the trauma of this poisoned pizza. I am now having a food aversion to all meat.

We placed an online order 3 days ago and ordered 2 pizzas The Works and the new XL Pepperoni. Went to pick them up and we made the mistake on online order which we wanted both extra large pizza to feed friends and family so when I seen the pizzas I explained I orders XL works and XL pepperoni. They said no problem, they will make us new ones. So as we sat there at Papa John's on Greenbush Lafayette Indiana we seen that there was a lot of call backs on orders that they actually made a mistake on orders placed. The girl answering the phone told them about the problems. He said, "tell them if they don't bring the uneaten pizza back they won't replace them." Then he said, "we're already low on cheese and other toppings we lost."

I ordered the pizza based on the website advertisement. I chose pepperoni and sausage. When I arrived I did open the box and peeked inside. Besides I had two more stops before returning home. When I arrived home, the topping were very skimpy with some slices only having 2-3 pieces of meat, and the crust was tough. Because I live 16 miles away - I decided to resolve the situation on my own by adding more toppings. It was the first time I have ordered in months, and it will be longer before I ever do again.

My experience was very insulting, humiliated and tried to use the police to intimidate me. I called in a order came on the store was not greeted. I asked the manager could she please wring up my order and she just about let me know that when she get through where she could have had an employee to see about order of Cheese pizza sticks so that I can leave. She had an attitude problem. And said she did not have to wait on me. I stayed and talked to the police. I am shocked and felt very hurt that I couldn't get my daughter her cheese sticks. Papa John have prejudice managers working for their company Griffin Ga. **. Pull the tape to see how awkward she was to me 7/19/2017.

This is the second chance I gave Papa John's, both times the pizza was overpriced and poor quality. I ordered a Garden Fresh large pizza, it took a long time for it to come and once it came it had very little vegetables on it and very little cheese. As much as they charge they should make sure that what they send out in worth what they are charging. The pizza was missing most of the toppings it was suppose to come with and the little toppings that managed to make it on the pizza were very sparse and right in the center of the pizza. For dang near $30 for one pizza they need to put better effort in the product. I will never order from them again. The worst quality and quantity from a pizza chain! Papa John's should be put out of business. False advertising or poor training for those that work for them, maybe both are the issue. I got no receipt even though I asked for one.

We ordered a double XXL pizza. They asked what we wanted on it, and we said pepperoni & extra cheese. We waited for our order. After it came we discovered not only was there no extra cheese, there was sausage on it. We called and told them about the problem, so they said that they'd have another one right out. When that one came it was the EXACT SAME PIZZA. We were then told that all XXL pizza's come like that, but the sticker clearly says extra cheese & extra pepperoni, minus Italian sausage. (+ Extra Cheese, - Italian Sausage, + Pepperoni).

I ordered a pie sometime in April after already having issues in the past such as: unable to process order online, card won't take, food never arriving, being hung up on when you call, driver wants me to meet him outside to pick up order, perpetually late, rude and verbally abusive drivers, etc. What can I say they are often late, But never again after this one! The pizza was delivered so late I had even forgotten I ordered, took me a minute to answer the door and what I was greeted with were erratic shouts and screams and I just wanted him to leave asap, being single I was startled and felt fearful, but I let it go. I noticed my card was not charged a day or two later and I called corporate to inform them along with filing a complaint on the driver.

I normally order Domino's Pizza. This is the first time I ordered Papa John's Pizza. Order Detail: 1 50% Off Any Pizza At Regular Menu Price 6.25, Large Original Crust Cheese Pizza, Grilled Chicken, Ranch Sauce. 1 50% Off Any Pizza At Regular Menu Price 5.50, Large Original Crust Cheese Pizza, Ranch Sauce. 1 50% Off Any Pizza At Regular Menu Price 6.25, Large Original Crust Cheese Pizza, Spicy Italian Sausage, Ranch Sauce. Total $18.00. Tax $1.17. Grand Total $19.17. Restaurant: Papa John's Store #1120, 1131 W. University Avenue, GAINESVILLE, FL 32601, (352)376-7272. They were providing 50 % Discount. But when I opened the pizza, I was shocked. Half of the pizza don't have cheese. Now, if you can't afford to maintain your quality, what is the point of giving discount.

They are soooo rude and never have the same deals as every other Papa John's store. If you inquire about a pizza they use to have they act as if they don't ever remember having that pizza. It's only this Papa John's that always have not hot pizza. They're rude and always wants you to buy the two pizza deal or something higher. It's ridiculous how rude this store is and doesn't care... East market Papa John's are friendly. They're a mixed variety of all race and the pizza is always hot and ready. The West market Papa John's is mostly ** employees that are rude and always have no knowledge about any deals rarely... It's sad. I mean I drive across town to get pizza because of their rudeness, and don't let me forget. Rushes you off the phone and just really don't care. Hey Papa John's owner. All people like pizza. Something needs to be done... I'm sure there are others who feel the same way.

We have been loyal customers for nearly two years and within the last year, we've constantly had nothing but problems. We order the same thing every time. When we order the buffalo chicken, half the time we receive it with no buffalo sauce! It's on their menu yet they mess it up? Once they even requested the pizza back before bringing us another one (which is fine to ensure we are being honest) and they can see our order online clearly but yet constantly mess it up and half the time management is awful. Granted, this is one chain here but we will never order from here again and I'm sorry, their ingredients really are not that great.

I visit Papa John's frequently on Fridays before I go home after getting off at two p.m. Because where I moved to there is no Papa John's and Greensburg is a 40-minute commute. On May 12th I ordered two pizzas as I always do for my extremely small family of my daughter and I. I always ask about any specials then proceed to my order. The person on the phone told me about a special of two pizzas for about 6.99 which I got. The only reason we get two is because sometimes we like different things on them. One with pepperoni and one with ham and pineapple. Upon driving home and picking up my daughter who was "Eating on the run" because of ballet I opened the pizza box in the car and tried pulling it apart. Noticing there was no way I was going to be able to eat it because it was not cut the whole way through and also cut very poorly as in size.

I'm here to give comments and suggestion to trained all the staff of Papa John's Dubai because I'm a regular customer and I notice not 1 or 2 of their branches havè the same attitude of their staff, and their service is very slow, and their staff are all rude as per my experience. I love Papa Johns and I'm a regular customer in Rigga branch and Oud Metha. How many time I experienced their rudeness and no respect with the customer. Guys, I understand how they feel if they are tired. I work also in f&b but you need to manage your customer relationship. As per the rules, customer is always right... and their service is very slow.

If I could give a portion of a star I would. Every time I call to place orders, these lazy drivers state they knock or get lost. Then they place "calls" to customers but if you answer or callback they never answer. It's sad you cannot support businesses within your own neighborhood. This never happened with Domino's serviced the area. #PissedEXloyalcustomer

I finally succumbed to John Schnatter's blow hard message of "Better ingredients, better pizza" so I finally ordered one from the store in Bellevue, Tennessee. For $16+, the "all meat pizza" probably didn't have a dollar's worth of stuff on it. I sent Papa John's Corporate an email complaining. No response. I'm done with Schnatter and his lousy pizzas. (Peyton, how can you?)

On 4/7/17 I've purchased 2 pies from Papa John's location at Far Rockaway, 4901 Beach Channel Dr, NY 11691 tel 718-945-7272. As soon as we got home all 3 kids age from 10-14 and myself started to eat. A few moments later I was alerted by my daughter that she had pulled out her mouth long/sharp metal shaving and placed it on white (NOT Papa John's) napkin and breaking it into 3 pieces. As soon as I found out about these findings I have called Papa John's store and requested to speak with Mgr. Person (**) was talking to me stated - "it must be from a can"- asked for pizza back with metal shavings so he could (sent it to his office from inspection) and offered a replacement.

The last two times we ordered pizza at Papa Johns in Laguna Niguel it was so dry we couldn't even eat it! I don't know if they changed owners, but it's awful!!! We've prev. ordered pizza from them for years and it was really good, but something happened. Last month we also got a terrible pizza, we gave them the benefit of the doubt, things happen, but two times in a row is just bad pizza. We will NOT be going there again and that's too bad because they are very close to our home. Sorry did not get a receipt.

In Kingston Tennessee Papa John's pizza was burnt! And the toppings around 3/4 of it was missing, I called manager and he said pan pizzas are well done, it was BURNT!! And he said "oh well. When you want another pizza it will be free", NO WAY will I ever go back there, it looked like they first threw it on the floor and then picked it up and put it in the box. AWFUL!!!

The pizza which we received was not hot (literally cold). This is not the first time it is happening, even last couple of orders we had a same issue. Please take care of this issue, so that customers get hot pizzas on time.

I ordered a small but very little cheese sauce pepperoni flatbread. Well when I got it it looked fine. They covered it with a lot of pepperoni. As I was breaking it apart it's seem doughy so I proceeded to eat it. As I was chewing the cheese was so much that I actually thought it was dough. I told him I could not eat a lot of cheese. As I was chewing and swallowing I actually threw up. It was covered with thick cheese. The flatbread was nowhere to be seen. It was horrible. When I removed most of the pepperoni there was only cheese and sauce. I couldn't continue eating it. It probably most definitely make me sick.

Always bought my pizza at Papa John's on 33rd Street in Baltimore, MD. No more. This time, and the last time, the sauce tasted like ketchup with no flavor and the regular crusts were as thin as the thin crusts used to be! What happened! Is this the Peyton Manning effect? Bye bye, Papa John's!!!

I placed an order for a large pepperoni and mushroom pizza from the Papa John's on 8270 S. Houghton Rd #110, Tucson, AZ 85747. What arrived was a severely sloppy pie that was obviously severed by an angry or careless employee (see pictures below). I drove back to store and spoke to the manager who was actually the one making the pizzas in the back and he offered to re make it. I declined and asked for my money back. Refund never posted back to my CC and will be disputing it with my CC company. I will never be a patron for such business again. Lastly, when I told the manager I would be contacting headquarters he laughed and stated "all they're gonna do is forward me the email for me to call you back and offer you a free pizza". I am speechless and upset. Wasted my time, tip to driver, gas to drive back and return and ended up figuring out dinner once again. Unacceptable under every and any circumstance.

Upon request of sanitary products (napkins) to keep my hand clean, also some hot peppers for extra flavors I was told there was an extra charge for napkins and hot peppers and any extra sour cream or ranch dressing needed for my chicken wings. The pizza itself was missing the extra sausage and pineapple I requested. I paid almost $30.00 US dollars which compared to Little Caesar's would have cost me only 16.00 US dollars. Do not buy Papa John's anymore, they are thieves and do not care about customers, Only care about stealing money and their business. One star for their review, listen to me, do not buy anything from them!!!

I placed an order by phone at the S Dixie and 193rd street store February 3, 2017 at 6:57. Girl took my order and cc info and said it would be anywhere from 45 minutes to an hour. At 8:06 I called to find out where my order was. The young man that answered sounded flustered, couldn't find my order and told me to wait for a manager. Then he came back and said it was on the way and should be to me in about 10 minutes. I called again at 8:37 and was told again, that the there was a delay of 2 hours due to the Heat winning and, again, it was on the way and should be to me in 15 minutes. Had I been told from my first or even second call that there was a 2-hour delay I would've picked it up.

Oh my god!!! In UK Papa John's pizza is awful!! Especially the service is lowest. Today I ordered a pizza but no delivery. I rang them and demanded refund. But the manager was just shouting on me and no money back to me!!! I do reconnect all of you about this!! They are just conman. Horrible manner of the manager!

Sunday, 29 January 2017. 16:00 to 17:00 hrs. EST. I went online to PapaJohns.com and ordered my X-Large "Meats" pizza and an order of their Stuffed Cheese Sticks, with delivery and tax it came to $30.75. The website said it was going to be 30 to 40 minutes, I live 2 (TWO) blocks away from the store. After 45 minutes I called the store and they said that the delivery "Just went out the door." 15 minutes later, I got a call from my downstairs neighbor saying that the delivery guy was here, according to my downstairs neighbor the driver asked about me and never got out of his car. I called up the store, the man stated that the driver called my cell phone, and he and one other person there called my phone and that it went straight to voice mail, MY phone doesn't "go straight to voicemail" unless it is shut off, which it was NOT and was in my pocket all the time WITH THE VOLUME UP TO MAX!

I have ordered 1st time in Papa John's, Mysore, India for 2 med pizza and I have mentioned to delivery at 9:30 but they delivering at 8:15, but I was not in my delivery address at that particular time. I'm seriously disappointed about the issue and I have informed to customer care but still there is no response from their end & after few time respective manager had called me and I informed the scenario what happened and he has apologized me for that mistake and he had promised that the pizza will be baked new and will be of good taste or else they will money back guarantee.

Please be careful when applying your rewards for discounts at Papa John's. I have noticed twice now that when you collate your order the running total and discounts applied for any rewards utilized is correct. However BE WARNED!! When you click to proceed to the checkout on the next page the price jumps up and some of the discounts are amended. For example my last attempt to order the price jumped from £23.52 - £32.50. Luckily I have taken screenshots this time and emailed them over again, despite bringing this to their attention prior to Christmas. Just keep an eye on the total to be paid/taken from your card especially with the introduction of their conveniently timed "speedipay" button. See first image showing the order and correct running total then see the 2nd image showing new price just prior to checkout!! SpeediPay!! I WONDER HOW MANY PEOPLE HAVE JUST OVERPAID WITHOUT REALIZING JUST LIKE I NEARLY DID!!

I am very distraught that we can no longer order pizza from what I have always thought was the best pizza in the US.. Papa John's. I have had so many issues and kept attempting to get it right each time that I'm tired of trying. First let me say that I lived in Dyersburg, TN for 48 years and Papa John's was our place of choice for pizza. Now we occasionally would visit Domino's or Pizza Hut for deals but Papa John's got most of our money. When we moved to Lexington, TN a few years ago, we were glad to know they had a Papa John's locally. The only problem is that they do not service customers well at all. Here is a list of things we have dealt with in TRYING to give them ample opportunity to fix (and most would have stopped long before we did).

All of my friends told me that Papa John's had "okay" pizza. Well, they are partially wrong. It was the worst when I ordered for the first time. I had a sleepover and we ordered Papa John's pizza. When it came, we all took a slice and my friend Emma felt something underneath her slice. She turned it over and there was a patch of blue mold on her slice. The rest of us didn't take any chances. We put our pizza back in the box and threw it out. Then, we called the Papa John's pizzeria that we got it from and gave in our complaint, asking for a refund. They said that we couldn't because WE OPENED THE BOX ALREADY. I was so pissed. I am never ordering from Papa John's ever again. Not even after one bite and I have a complaint. They said it was my fault for OPENING THE BOX already. It was moldy! What the hell do they think they are going to do with it? Reuse it? Gross!

I worked at Papa John's for 3 weeks so I was still new. I had made 2 delivery mix-ups and was late once. On my last night someone called in and said I ran them off the road. Which was a lie because I am a very defensive driver. The manager that was there that night was John and from day 1 he treated me different than anyone else. The way he went about firing me was the most unprofessional thing I had ever witnessed and do not believe he should be a manager. He also makes profane remarks in hearing distance of customers.

I ordered a pizza at 9. I was told that it would be a 2 hr wait for delivery. I said "ok I'll pick it up." Got there to pick it up at 9:40 and was they couldn't find it. SMH so said I'l never order pizza from here. East Cleveland has the worst service ever.

First off I ordered the BBQ chicken pizza which takes GRILLED chicken. They put chicken tenders! The pizza taste horrible. My ordered arrived an hour and a half later! My pizza was ice cold. No lie!!

Papa John's Broad St, Newark NJ. THE ABSOLUTE WORSE!!!! Ordered a pizza way before closing. Was put on hold when I called to check on the order after 45 minutes of not receiving anything. When I went to the store I was told they were closed. The store closes at 12 am but it was 11:05 pm. I will never go there or order again.

I ordered pizza and wings. It took an hour for delivery. When we started to eat the pizza, it was all doughy. I ordered four toppings on the pizza but it was all uncooked dough. Very disappointed. Usually everything is good. That's why I order from there instead of the four other pizza places close by.

I ordered several pizzas, wings and cookies for my sons birthday party at Papa John's #214 - 911 N CABLE RD in Lima, Ohio 45805-1703. My wife picked it up and brought the items home and several things were missing. I called the store and sure enough the employee said that they forgot to give us the items. That we could come back to the store and pick it up. I said we have a house full of children and that is not an option, that they need to deliver it to us. He put the manager on the phone and I explained the situation to him and insisted he run the food over. He proceeded to tell me that he didn't work for me and that I can get **. I said "did you just cuss me out" and he hung up.

I had ordered a pizza on-line today and called the store to confirm. The so called manager Mr. **, was the rudest person I have ever met on-line. He hangs up on the customer. After calling back he continues to argue with me as he cannot locate the order. At that point I gave up and ordered my pizza from pizza hut!!! These people have no manners and no courtesy. The branch is located at 1133 East-West Hwy silver spring MD.

I attempted to order online, the website was not user friendly in the least. I entered the requisite information and was not able to generate any kind of response. I gave up and do not anticipate trying in the future. I will not attempt in the future.

I just ordered a one topping medium pizza and the person on the phone just shouted out the price after taking my order and hung up on me. Now I have a hungry child and a bill for 17.00 dollars and an hour wait. I don't believe a medium pizza with one topping is worth it and would have stated so if the person on the phone gave me a chance. And because of this I will never order papa johns again and that's a shame because I liked papa john's recipe over all the other chains. And just to be a nice guy I still gave the delivery driver a tip. When I should have just sent the pizza back. And just to get all the dumb stuff out the way I did call asking about the specials.

We ordered a pizza online from store #3601 in Prairieville, LA on 9/17/16. Ater waiting 45 minutes, we called the store and were put on hold for 19 minutes and then cut off. We called back immediately. When they answered and asked if we could hold, I said no, I had already been holding for 19 minutes, was cut off, and wanted to know where our pizza was. Nothing was said, I was just put on hold again. After a few minutes, someone picked up and told me our pizza was out for delivery. We got our pizza after one hour and it was ice cold and the garlic butter was missing. The absolute worst pizza ever. This was our first Papa John's pizza and most definitely the last. Pathetic service and horrible food. We will be using Papa Murphy's in the future.

I ordered my medium size pizza and got it 46 min later. But I ordered a medium size pizza with a 2-liter orange crush soda drink. I realize I didn't get the drink so I called and the lady said she will send back the driver with it and I said ok. Now it's passed 1hr and 21 mins and my juice doesn't show up.

We ordered our pizza online - 1 large bacon and 1 large mushroom. We went to pick it up 15 minutes after we ordered when we got it home which is only 1.5 miles away. The pizza was barely lukewarm and literally only 2 pieces of bacon per slice and the mushroom had only 6 mushrooms on it... REALLY. The worst pizza I ever had. The only reason I ordered from them is I got coupons in the mail.. NO THANK YOU. I'LL GO BACK TO ORDERING FROM A REGULAR PIZZA SHOP.. Pizza sucked.

I ordered online, went to store #3905 to pick up, they did not have the right order and threatened me I won't get home. I took a video of the whole thing. Called Papa John's Customer service to file a complaint. They said 24 hrs to 5 days they will get back. It has been 5 days, no one has get back. The Papa John's Waterbury, CT employee threatened me that I won't get home. If the owner does to me, Papa John's is responsible. Papa John's employee used abusive language in their parking lot. 21 Homer St, Waterbury, CT 06704. Papa John's franchise did not respond to me yet.

Poor Customer Service - Store #2336. We place an order online (as we always do) on 08/12/16, and according to the e-mail confirmation, the order would be delivered in 30 to 40 minutes. After an hour (of placing the order), I called Papa Murphy's inquiring about our order, and the women that answered was very rude (this was about 6 pm on 08/12/16), and said we are not guaranteeing any times on deliveries because we are very busy. The pizza arrived at 6:08; which is roughly a half an hour late. The box was hot, so I thought the pizza would still be hot, but it was just lukewarm, and there was very little chicken on our BBQ Chicken pizza. I am very disappointed with this experience at Papa John's. My husband & I have been loyal customers for several years and now I don't know if we will find another pizza place order from.

I ordered pizza and soda from Papa John's on Merrick in Valley Stream NY during a thunderstorm. After completing my order online they called and said they could not make the pizza because they had no power. When asked they reported that they also have no backup generator. I was also informed that if I cancel my order the money would be refunded in 3-5 business days. I asked customer service if I could get my order from a different Papa John's branch which was also close. I was told that another branch was not allowed to deliver to my address. I asked if I could pick up that order and they said I could have to make a new order and would not get my money back from the previous order to do so. I understand that a lack of power was an obstacle. However I think they should at least have allowed me to get my order from another branch especially since I was willing to pick it up.

I called the Papa John's pizza shop on Main Street in Summerville South Carolina. Ordered a pizza for delivery. They took my name, number, and address and told me it would be about 45 minutes. An hour and a half later I had to call back because my pizza and never showed up. Turns out the person who took my order had the wrong address so they cancelled the order. I asked the manager why wasn't I called and of course they wrote down the wrong phone number as well. Such incompetence is not tolerated. I shall never order from Papa John's again so I had Pizza Hut deliver.

This was Papa John's in Catford. AVOID. AVOID. AVOID.

I ordered a pizza from Papa John's Pizza and most of the time it's good but this time it was horrible and I called and told them it was hard as a rock and well the lady said that is the way the thin crust is. Finally she said that they would bring me another one but if it's their mistake why do you have to pay a delivery charge and I spend a lot of main at Papa John's.

Recently my husband and I ordered a takeout pizza at our local Dunnellon store. I have to say it was the worst pizza we have ever had. The crust was 2 inches at the edges. The crust tasted like it was not fully cooked. We order a sausage pizza. There were 4 pieces of sausage the size of my small pinky on it. Needless to say it was so bad. We will never go there again and will not recommend this place to anyone!

My wife placed an online order with Papa John's at about 9:30 P.M. When I sent my sister-in-law to go get it at around 10 P.M. they claimed that they closed at 10 and had no record of our order. Evidently it placed our order for 12 noon the next day even though the "as soon as possible option" was checked. They would not make our pizza and the refund is going to take 3 to 5 business days. The ordering system should not allow you to order after hours. Thanks a lot for nothing Papa John's!!

Order place time, 8:28. Received, 9:54. Manager was beyond unprofessional #badservice. She was an outstanding **.

The pizza is ok, but honestly it's not the best I've ever tasted. Please improve it. Also I wonder what happened to the Bacon Wrapped Jalapeno side that was once offered. I wonder why you took that off the menu. I really liked that. PLS BRING IT BACK!

We ordered the 2 medium size pizza specials for $6.99 each on 5/14/2016. The quality and amt of toppings were dismal. I believe if a company wishes to sell a pizza, at least it should be of a certain quality and standard. Otherwise it should not bother with specials. I noticed that Pizza Hut in Hendersonville is no different. Quality of pizzas have all went down except Jet's Pizza.

A couple of months ago, I went to the Papa John's on St. Andrews Rd., Columbia to redeem my daughter's free pizza honor roll certificate. I had no problems and I had entered the establishment alone. My daughter was issued another certificate when the next quarter's grades were finalized. This time, I went in once again alone, my kids were at home. I provided the certificate and the site manager intervened and asked where's my child was because he would not redeem the certificate without the child present. I asked, "Why, does that matter?", that I had no issue of this type before. The manager stated that "new rules" were in force and the child had to be present! As if I would counterfeit an honor roll certificate in order to get a small cheese pizza! Why is there a lack of common sense in retail?

I have used Papa John's on and off for a few years and they have come a long way. Improved in a few areas but still lack common courtesy. My last few orders they forgot to include the extra sauces I payed for. Today there was a problem with my pie. Didn't taste the same so I called and politely said there was a mistake made. The woman on the phone gives me an attitude. Then they call me back and I assume it was the chef this time and he was even more disrespectful. I ask for a refund and he refused and hung up on me.

I want to know why PJ do not have blacks in their commercials. If it is a group thing, it's always whites and no blacks. I do not remember seeing any blacks in his commercials. Why is it and if I am wrong, I do apologize. But it is more white than blacks and we eat their pizzas as well - at least I use to.

It's impossible to order online with PJ. Every time you try to submit, the system rejects the order. Your payment card is refunded. So, you can only order by phone with PJ. That means you can't use coupons. This is why I've stopped ordering PJ.

If I would have been told up front that it would be over 2 hours to get my pizza delivered I would have picked it up myself. When we called the first time they told us it would be 20 more minutes and it was over twice that. If I had known we would get a two hour old pizza super late I would have picked it up or ordered from another pizza place. Next time I will probably use another restaurant. The pizza was cold and awful when it came, I would have gotten a better product from another place and I am sure I could have found an offer equally as good at another place, if not I would have gladly paid more. Also if using the online feedback forum, don't select complaint from the drop down menu, no submit button appears when you do this. However if you select praise or suggestion you get a submit button. Nice of them to cover up their crappy service by not accepting complaints.

I have ordered twice for delivery. The delivery folks are fantastic but the pizza is overcook to almost burnt, half the ingredients were missing and this is the second time in 2 months. I will no longer go or recommend Papa John's - bad pizza, bad ingredients, bad price.