Papa Johns Reviews

I ordered a small Hawaiian Barbecue Pizza with no onions and extra pineapple and that’s exactly what I got. I received the extra sauces that I paid for. Delivery driver was nice and delivered my food hot and fresh. Definitely will be ordering again.

My wife and I have sophisticated palettes and are from the New York City area. We have found several pizza establishments here in Southwest Florida that have reasonably good pizza establishments turning out not New York delicious pies but acceptable good pies that satisfy one's taste buds. Papa John’s Pizza was tried for a first time in our 24 years of residency in Fort Myers. It’s Monday, the Christmas and New Year's holidays when our 1st and/or 2nd choice establishments are closed due to the holidays.

I have the worst time trying to have a pizza delivery to my niece. Website is hard for me to use, I try to make payment. It adds other items to my order. Very difficult to order pizza for a delivery. Should not be this hard. Finally I get disgusted and don't place my order.

I used to love the wings, but for the last few years, they're different. They seem steamed, not crispy anymore. Also, the buffalo sauce is glopped on rather than the wings being tossed in and well coated.

Website states that if you order more than $40.00 you pay no delivery fee. Spent almost a 100.00 and they still charged me Delivery Fee $5.49 and to think I use to work for this place. Reminds me of Brandon that was in office a year ago.

Horrible! Management was rude and the delivery took 2 hours! Just horrible. I might as well go to Domino's. I am so confused not an update or anything then mad at me for calling to figure out what my food is and I know it’s going to be cold once I get the pizza!!

Driver was smoking when she arrived. Dark crown Vic with dented side. Farmington Missouri Papa Johns. My food smelled like cigarettes. I really hope this isn't how you deliver all of your pizza, scared to order again.

What tf ordering pizza from the Philippines in America!! What kind of place is Papa John's!! Lame, definitely will not order again! 1 pissed customer! Thank goodness all the other pizza places actually answer phones at their location. I called to leave a request for delivery, at the actual store, girl was rude as hell, she should be fired, Orange City Florida location. Probably will never ever order pizza from this place again.

I ordered a pizza online. Went to get it 20 mins later. When I got there, they said they didn't have my order. What great service? Right? I will never order from Papa Johns again. They are like the other fast food companies. All they care about is your money. Not you.

When my order was delivered half of the order was not there. The delivery driver said it was too far to go back to pick up the missing part. It's less than 2 miles from my place. The pizza was barely warm. I'm getting over a serious illness so I was unable to pick up the order in person. Not happy.

Recent visit, I attempted to place an order for a pizza, but I encountered an unexpectedly rude and unprofessional response from the manager on duty. When I referenced a previous order that had been significantly delayed, the manager reacted negatively. Instead of addressing my concerns, she informed me that she would not allow me to place an order and threatened to cancel any attempts to do so, even if my husband tried to order under his name and phone number. True to her word, my husband’s order was promptly canceled. The manager‘s tone was very argumentative and rude. Using my address this manager now has blocked me from having pizza delivered to my home. This manager at Long St., Charlottesville, VA. Papa John’s is not a good representative for the company.

I haven't ordered Papa John's for a long time. I bought two pizzas large pieces, they had four little bitty rabbit poop size sausage on each piece. I'll never order there again. They used to be pretty good in Valparaiso, Indiana.

Ordered pizza in Destin. Box was not sealed and got the wrong pizza and delivery had no response. Pizza was wrong crust and no one cares. I was told they were really busy at the store. I tossed pizza since it was half open when I got it. Never will order again!!!

Papa John's Pizza App is super great! But, when picking up my pizzas recently at 1 pm, the crew working there completely messed up the order. On the pizza I ordered with extra toppings, it was made with regular amounts and the dough was not the New York Style I ordered. Another pizza they did not even make. This one was remake of the other pizza with the NY Style dough and overkill on the sauce with very little amount of toppings. These kinds of things happen fairly regularly, like 50% of the time. If Papa John's Pizza App offers all the adjustments to customers' orders then why can't they hire and train employees to make and produce the Pizzas that's expected of them.

Horrible customer service. I placed my order by phone and was told it would be ready in 15 minutes. I got there 25 minutes after placing my order and there was still 6 pizzas in front of mine. This is the 3rd time this has happened to me this month. I shouldn't have to wait an hour and a half to get a pizza. They only have 3 people working on a Friday afternoon! Insane!

On Oct 30th and Nov 2nd I ordered pizza for me and my girlfriend at the Domino's Pizza in Toms River, NJ. The bill was 90, when the food arrived the stuffed pizza was cold and had no flavor & the papadippa all the cheese on top was over cooked and burnt, it was a horrible experience. One of the flavor cups was ranch when it was supposed to be pizza cup, then on Nov 3rd they delivered pizza to wrong address where there's a lady who lets her dog go to the bathroom on my trash can.

I am a long loyal fan of Papa John’s, however I’m a little disappointed with what has happened to the quality. The individual that work in the Foley store needs to be retrained. The finished product is terrible. Please correct this!

Just tried the newly opened chain store in Ellijay GA. My call into the place to order was taken by person who barely spoke a single word of English. I could not understand 1/2 the words she said. The pizza we ordered was a standard pepperoni and mushroom. Horrible, not cooked through, little sign of mushrooms and a sloppy mess. The staff at the store could not have been nicer. Do not waste your money with this pizza place.

Yesterday at the Poinciana Papa John's newly opened I went and order a pizza with a special they had for $9.99 with free topping. I was hungry most of the day. Wanted to eat a nice pizza. I took it home and it tasted a little weird, but I was so hungry and I had like four slices of pizza. A couple hours later I started feeling like I had fever, nausea, dizziness. I felt like there was something in my stomach. I had a lot of pain. I thought I was going to die. The people that were here said that I look great, I went to the store today, November 2. 2025 in complaint to the manager, they refunded me my money for the pizza, but the dough was not properly cooked and I feel very sick. If I feel the same way tomorrow, I will go to the clinic. A shame it tasted good, but they didn't cook the dough correctly. Shame.

I placed an order through the Papa Johns app and waited nearly 40 minutes before noticing it was marked as delivered. Nothing was outside. I called the store and the manager immediately blamed DoorDash. While I appreciated the offer to remake the order, what arrived was one of the worst pizzas I have ever received from any location.

Got a large thin crust pizza with Canadian bacon and pineapple at Farmington Utah - pick up order. There was NO canadian bacon and only about 2 - 3 small pieces of pineapple per slice. I could not believe it!!!

Ordered my pizza, it was way late and cold, talked to the general manager, he said he called several times to let me know it might be late. My phone was charging, he did not call several times. He was also very rude.

I had never tried Papa John's until Sunday night. Some friends told me they weren't bad so I tried them. Ordered a large NY Pizza and chicken parm bites. I opened the box and knew I was in trouble. The cheese was concealed on the pizza. No stringy mozzarella happening here. The pizza was cold. The dough was under cooked. The pizza was cold and the sauce was inedible. The chicken was pretty much the same. Cold, undercooked and tasteless. This wasn't pizza. This was somebody version of how can we make a cheap, easy to make pizza. Maybe it's cheap for them but those 2 items were $40.00. Why would anybody go back and order again. After leaving a review on their website the manager called and asked if I wanted them to remake it and send it. I said No Thanks. If they couldn't do it right the first time why should I believe it would be better now. Don't eat Papa John's pizza. You will regret it.

During my travels, I’ve visited many Papa John’s restaurants, but the one in Tunisia stands out as a true gem. The Papadias here are absolutely incredible. From the very first bite, the dough impressed me—light, fluffy, and perfectly baked to a delightful golden hue. The sauce was just the right amount of tangy, enhancing the flavors without overwhelming the palate. The cheese was beautifully melted, providing that satisfying stretch that every cheese lover craves.

We just ordered the Shaqaroni pizza expecting there to be a lot of pepperoni. NOPE. Very false advertisement. Just regular pepperoni pizza, NOTHING RONI ABOUT IT. Very disappointed. I could have just ordered a regular large pepperoni pizza CAUSE THAT'S JUST WHAT WE GOT. NEVER AGAIN...

I don't like Dominos or Little Caesars pizza so I tried Papa Johns. I wasted a trip and I WASTED 15.00. I ate maybe 3 pieces and threw the rest of it out in the yard for my cats to eat. I put Papa Johns BELOW both Dominos and Little Caesars and that is how I feel about Papa Johns.

Order their $9.99 extra large New York style pizza special. Ask for light sauce, extra cheese and mushrooms. It was a big pile of dough with a quart of tomato sauce on it and fake cheese. I think they put five mushrooms on it. The sauce is terrible so the more they put on the worse the taste. They have no concept of what a New York style pizza is. The crust was about a quarter inch thick. Extra large my ass. The pizza was 14 in. I would call up the restaurant and ask for my money back but I just don't have the energy to deal with these Crooks. That's what America is now. Poor customer service and poor quality products. Everyone's got their hand out looking for money for terrible service Period. For God's sake Papa Johns have some pride in your Product Period.

Such a horrible service at the east market location. I literally ordered 2 cheese sticks and 2 2 liters of pop and some sauces and the delivery driver completely forgot my sauces and pop and had to go back to store to get my pop and my mother had to go back out and get the sauces. Such a horrible store. When my mother was at the location she said they all looked like they were smoking.

Wow Dee at 17th Street Papa John's in Sarasota FL is the best. She's really nice and very helpful when it comes to ordering. I love that she is really good at her job. There's nothing better than a person that's patient and understanding how she is.

Love Papa John's Pizza, however, if you want to order from their website, it’s very difficult and when you have to input your address, it says (the address is not in a delivered area) and then when you call, you get someone on the phone that you can’t understand and does not understand what you are wanting to order. Please address these issues and maybe look into fixing the website for ordering online.

I wanted to try their thin crust pizza. Apparently you can only order it in a large even that was more than I wanted. I did so anyways. I ordered sausage with extra mushroom. The crust was soggy, wet cardboard, texture and taste. It had about seven little pieces of sausage and maybe ten quarter pieces of mushroom. Sauce was thick and sweet like old tomato paste. I contacted the GM, they agreed to refund but then told me I paid cash through a DoorDash. I shared a screenshot with her of my bank charge. But she maintains I paid with cash through a DoorDash. Currently going through my bank for results.

My name is David**. I ordered a large pizza sept 1st 2025. Just pepperoni, extra cheese and a 2 liter Sherri plus 5 dollar tip. I waited an hour and half. They delivered it to next door neighbor to the right of the house where I was working. The next door neighbor brought me pizza and drink and the pizza was cold. I asked the neighbor if the pizza guy knocked on his door. He said no so I called Papa Johns to come get the pizza and drink. They said they would not come pick it up so the guy at papa Johns he was going to cancel my order and get my money back. That is not the worst of it. I was starving. Didn’t eat all day. I didn’t trust the pizza because it was left outside so I have it to the next door neighbor. I’m working at **. Papa John’s got my number and papa John’s store is 2.5 miles from where I was working. Will I buy from there again? No I will not. The pizza cost me about 30 dollars.

I had a bad experience with a Papa John's to the point of getting sick and having to throw away the rest. I contacted the store and within the few words I was told basically there was no way I could have gotten sick even though my food was undercooked. I then submitted a feedback to which I had to contact customer care because I never received a contact from the general manager of the store in Tallahassee Florida. After going back and forth I pleaded with them to at least return a refund through pan coins but instead of doing so they stated to me that next time I was in Florida that I would be able to get my food remade for free. That sounded great and all but why would I drive four and a half hours somewhere just to get pizza and wings that may be undercooked again. I wish Papa John's could handle the situation a little better and maybe it's my fault for paying cash and not with my card.

What a nightmare dealing with them. The more complaints you make , they don't call you back. I got hung up on twice today. Once from customer service and once by a supervisor. I was on hold both times when they hung up. I have had the same complaint for 2 years. My Papa Johns does not open at 11am. No clue what time they open. Every day is a different time. No one cares. No one ever calls back. The worst company ever for customer service. They rather hang up on you and go on with their day. They refuse to have corporate office call, or maybe they the ones that refuse to call. Bad business all the way around!!

They charged me for an order that kept updating from 530pm to close to 11pm. Despite my frantic attempt to figure out what was going on so I could feed my 3 year old boy, the store had no idea what had or was happening. After an hour, I made my own pizza that I'm sure was much better than what I would have received if I ever did get it delivered. I called customer support and talked to a rude person that sounded like she was to busy to provide any details of their process of handling customer complaints. To my extreme surprise, I received and email from the "Area manager" that evening.

Horrid! Pizza was all dough! They screwed up and sent a pizza that wasn't fully cooked. Of course we had to bite into it to notice it wasn't done, and when we called to let them know, they asked for the pizza back! Why they would take a pizza from someone's house and bring it back into the store, is beyond me! I don't mind them checking it to see we weren't incorrect, but to take it back to the store is disturbing. Shelbyville Papa Johns is NEVER a place I'd suggest for anyone! How embarrassing!

This pizza was supposed to be a specialty item called the cheesy burger pizza or whatever. This is not. I repeat this is not a specialty item. All this is is a cheese pizza with zits. There is no meat on this pizza. Nothing that even resembles the taste of cheeseburgers. Nothing that resembles anything that relates to. What a specialty Pizza requires to be exactly that. This is a slap upside the head and I don't wish this mental anguish on anybody hungry in this world.

I give 3 stars out of 4 because the delivery was an hour and 15 minutes later than expected. Found the pizza sitting outside on our table. The driver did not knock to let us know the pizza had arrived. Pizza was barely warm even though the restaurant is about a half a mile from the house. Tip was very good but delivery was not.

Ordered from Papa John’s and was genuinely impressed. The team was caring, supportive, and made the entire process smooth. I got the best deal, and the pizzas were fresh, hot, and full of flavor. You can tell they really care about quality and customer satisfaction. Super happy with everything — definitely ordering again! Thank you, Papa John’s!

Supervisor: Jeanice. I paid 123.79 at a Papa John’s on 7/11. I have yet to receive my points. I called them twice and did a chat. Spoke to two different reps with one being a supervisor and they had the nerve to tell me they didn’t see my transaction on their end. I had the receipt and read the info on it and still acted as if they didn’t care. I invest in this company a lot due to meetings and you see I place huge orders based on price. The fact that you couldn’t take the time to listen to me as a customer with my proof is ridiculous and unacceptable. You could’ve easily made this right. I asked for points that I EARNED, I didn’t ask for money back. This shows along with your 1.6 star that you don’t care about your customers, so why should I continue to invest in you?!! I won’t!