Papa Johns Reviews

I promised my team I would buy Pizza today (Friday) as a thank you for their hard work. I saw Pizza Hut had 50% off but Papa John's had a BOGO deal. I chose Papa Johns and paid $29. If it were not a BOGO deal I wouldn't be complaining. But $29 for a BOGO pizza deal is insane!!! Too pricey. Last time I buy Papa Johns.

I placed a delivery order at Papa John's located on 529 Stanley Avenue Brooklyn, New York 11207 at approximately 12:50 pm on January 4, 2018. Although Papa John's is less than five blocks away from my residence, I still have not received my order and the time now is 5:00 pm. The delay in service was extensive. When I tried to contact a customer service representative at the store number (718) 272-7272 it took two-three hours of non-stop calling before someone even answered. The person whom I spoke to was unapologetic when I requested to cancel my order. They kept me on hold for 30 minutes when I shared my experience and that I would like a refund. I now, have to call my credit card company to ensure this purchase does not go through because they were not helpful. I would only buy from this place if I loved being treated less than a dog. Where is the humanity?

I called to order a pizza tonight. The young man answering was a bit short. We're seniors and don’t need a lot of pizzas. I asked about special offers and his answer was buy one get one free. Not for us so I asked what a medium Hamburger pizza would cost delivered. He said $18 and I replied that it sounded a bit pricey for a one topping. With a little rudeness he said that’s what they cost. I told him the last order was wrong so I would just call someone else. Called Pizza Hut and got a large two topping with an order of breadsticks for $16.50. The pizza was just the way we ordered and tasted great. Sorry Papa John's but we won't call a third time.

Dec. 23rd 9 pm. Ordered a large pepperoni & mushroom pizza delivered to my home. Began eating it about 10:30 pm. Around 1:30 am, I awoke & started vomiting. My son who also ate the pizza began vomiting about 2:30 am. We both continued with vomiting & diarrhea for several more hours. We will never eat a Papa John's pizza again. It came from their location on Edmondson Ave. In Catonsville, MD.

Well first off my first order they said was going to take over an hour so I cancelled it and they said I could get a free one. So I called to get my free delivery and they couldn’t do it so I just paid and then it got to my house. I was eating my second piece and I found a long brown hair cooked into it and immediately stopped and threw the rest away. It was absolutely disgusting!!!!

Tonight my order was delivered missing one pizza sauce cup. It wasn’t a huge deal, but I did pay hard earned money for it. I called the store to have the missing cup brought out to me and after an hour, nothing came. I called again and the manager said that I was lying because he boxed my food himself (and apparently he never makes mistakes). He would not give me my missing food item. I consider this theft. The manager was also very rude and condescending. This was at the Cliff Road location in Eagan, MN. Stay far away from this location or even Papa John’s altogether.

After waiting 3 hours 12 mins on my pizza, I made a second call and spoke with Pam that advised me my pizza was delivered to a couple that explained to the delivery driver as well as Pam they didn’t order a pizza. No call was made to me to inform me of the mix-up and yet I was told she would cancel the order so I could make another one however, the delivery time would be another hour wait. This should never happen to a customer. I’ve had nothing but problems when ordering from this store and yet I still support the business. This was the last time I EVER use them again!

I called and ordered a pizza and they said be 20 mins, no problem so I go in get it and they take my money. Go back to get my pizza and the girl comes back and says her driver didn't put it in the oven. As I stood at the counter while she was just sitting in the office doing nothing she should have put it in. Never again!!

I order pizza from Papa John's for our family's pizza night. However this time I ordered pizza and received the nastiest pizza I have ever tasted. No one was able to eat their food or enjoy the meal. I called the store and we got the exact same gross tasting pizza. I will not be ordering from them again. I'll eat Little Caesars first. They should be providing the products promised great ingredients, great pizza not today.

Over the years the quality has become worse, too many crazy pizza creations, overpriced. I spent $36 on one pizza and a 2 liter. I should have just ordered from the authentic Italian pizzeria down the street for $10 less, I know I am charged $2 for delivery but it's ridiculous for the quality and waiting time 80 minutes!!!

The delivery fee needs to be explained and stated for what it is, a farce! The driver doesn't get it, and there's NO difference in what the store has to do to get the pizza to me. I tip the drivers $5.00 for each pie delivered. But, adding $3.98 (after tax) as a delivery fee is highway robbery and is just dishonest when the driver isn't getting it and you didn't have to do anything else to get my pizza in the box before the driver takes it? The fee started at $2.00, and quickly climbed to $3.75 within a couple years? I'm done with being cheated!! How crooked and despicable can you possibly be to gouge customers for a FAKE fee? START BEING HONEST!! Either remove the fee or itemize what it's for and where it goes!! Crooks!

While visiting relatives in Fort Wayne Indiana my wife and I went to get a pizza, I get Papa John's pizza on every trip in every state we travel to and I always get for my employees too. There are 20 of us that travel state with our work, we ordered 6 pizzas and pop, when we got to job site all the toppings were threw right in the middle of the pizza, this was terrible, this was right in Fort Wayne. We are there around 7 times a year and have not been back, just thought you should know how your pizzas are being made in that city.

I will never order from Papa John's on BUCKNER BLVD location. Customer service was terrible. I ordered two large pizzas and they had the nerve to tell me I can only get two packets of parmesan cheese... I offered to pay more money but he was rude and told me no. He had no information about prices and promotions and act like he did not want to help me. Poor customer service.

Haven't ordered from Papa John’s since I left Nashville. Friends & I decided to order from there tonight... I found coupon for BOGO, so ordered the pizzas. They arrived in a timely manner, but when I opened the box of the all meat one, we were disappointed that all the toppings were sitting in the middle. Not much toppings either! Is the quality you get here in Huntsville? Not caring, in a hurry, throw them on & go? Or is it because I used a coupon, so again... don’t care attitude? Think I'll stick with Venice!

Worst Pizza chain in the Houston area. All locations constantly mess up orders. I have given up on them. Every pizza I have ordered had missed toppings. I do not know how many sodas I've ordered and they show up at my door as diet. Only pizza company that lives up to my standards here is Domino's, because they are accurate on what I ORDER! All company cares about is money and they have a lot of it.

This the last time that we order from this place. Their Pizza quality and poor service have ruined the brand name in Bahrain. The people responsible for taking the complaints in are totally irresponsible and careless. Imagine you order something and they delivered something else (wrong topping) and they expect you to consume it by force. i.e. they tell you, no problem, just wait, we correct your order after two hours. Is this a logical solution for a mistake they did? No MORE PAPA JOHNS IN FUTURE.

Continued bad treatment of a loyal customer by 1 manager. I have been using Papa John's for 20 years for many occasions. The store on State Street in Atlanta is the one we have used consistently for 6 years, despite horrible service at times. We have had drivers vandalize our vehicles, insult us and our neighbors, and threaten my girlfriend. The last two years have been better, real good actually. Timely delivers, good drivers. But now this GM is a problem too. He is enabling bad service and a horrible shift manager to continue working there, named Kinsey.

Lately I have begun having issues with the quality of the pizzas I've been getting from my local Papa Johns. Today I received a pan pizza the was uncooked in the middle. Not good. I use to like their pizzas but probably will go with another company.

It's been a few different times now that I have called requesting side items with my order (ranch, garlic butter, etc.), and each time I've only received one side when I specifically asked for 2 or more and insisted I pay for the extra ones. When calling requesting for extra side items, I've gotten nothing but rude attitudes from the late night shift workers. I work late nights at my job and understand being tired, but if I'm paying extra for delivery, I expect what I order online.

We ordered a extra large pizza with Canadian bacon, pineapples. Waited 20 minutes and did not know until we arrived home with three hungry children that the pizza was not cooked, cheese was not melted and was very little to none, the toppings was both very little to none. We called in to notify Papa John's of problem and were hung up on twice.

I've had a number of Papa John's pizzas in the past and the quality has been good. The last couple of pizzas I've got using an email "Special" not to mention the specials they have listed online and tried them both. This last one that I ordered today was the worst of them all, an extra large 2 topping pizza for $11 which is more than half off their regular price. Here's what I've noticed... When you order a pizza and pay the regular price, it covered plenty of toppings but when you order the "Special" it's half the price but also half the toppings... So it's not a very good pizza. They say you get what you pay for but this last one was ridiculous... I'd rather have Little Caesars over a Papa John's Special.

My husband (Demetrius **) ordered pizza from this facility on 8/11/17. We received the pizza between 5 pm and 6 pm. It was half pepperoni and half meat-lovers. Around 5:30 AM I awoke vomiting and my husband proceeded shortly after me. Unfortunately for us, our wedding was the following day (8/12/17) at 4 pm. I contacted the facility, and the manager offered me a refund for our meal but continued to haggle me that what we experienced was not food poisoning. With the help of saltine crackers and **, we made it through the wedding (there was no reception, no alcohol) later that evening and the day after we both had severe diarrhea (at this point we had consumed little or no food because the pizza had obviously severely poisoned us). It is now 8/16/17, and while my husband is feeling well, I am still recovering from the trauma of this poisoned pizza. I am now having a food aversion to all meat.

We placed an online order 3 days ago and ordered 2 pizzas The Works and the new XL Pepperoni. Went to pick them up and we made the mistake on online order which we wanted both extra large pizza to feed friends and family so when I seen the pizzas I explained I orders XL works and XL pepperoni. They said no problem, they will make us new ones. So as we sat there at Papa John's on Greenbush Lafayette Indiana we seen that there was a lot of call backs on orders that they actually made a mistake on orders placed. The girl answering the phone told them about the problems. He said, "tell them if they don't bring the uneaten pizza back they won't replace them." Then he said, "we're already low on cheese and other toppings we lost."

I ordered the pizza based on the website advertisement. I chose pepperoni and sausage. When I arrived I did open the box and peeked inside. Besides I had two more stops before returning home. When I arrived home, the topping were very skimpy with some slices only having 2-3 pieces of meat, and the crust was tough. Because I live 16 miles away - I decided to resolve the situation on my own by adding more toppings. It was the first time I have ordered in months, and it will be longer before I ever do again.

My experience was very insulting, humiliated and tried to use the police to intimidate me. I called in a order came on the store was not greeted. I asked the manager could she please wring up my order and she just about let me know that when she get through where she could have had an employee to see about order of Cheese pizza sticks so that I can leave. She had an attitude problem. And said she did not have to wait on me. I stayed and talked to the police. I am shocked and felt very hurt that I couldn't get my daughter her cheese sticks. Papa John have prejudice managers working for their company Griffin Ga. **. Pull the tape to see how awkward she was to me 7/19/2017.

This is the second chance I gave Papa John's, both times the pizza was overpriced and poor quality. I ordered a Garden Fresh large pizza, it took a long time for it to come and once it came it had very little vegetables on it and very little cheese. As much as they charge they should make sure that what they send out in worth what they are charging. The pizza was missing most of the toppings it was suppose to come with and the little toppings that managed to make it on the pizza were very sparse and right in the center of the pizza. For dang near $30 for one pizza they need to put better effort in the product. I will never order from them again. The worst quality and quantity from a pizza chain! Papa John's should be put out of business. False advertising or poor training for those that work for them, maybe both are the issue. I got no receipt even though I asked for one.

We ordered a double XXL pizza. They asked what we wanted on it, and we said pepperoni & extra cheese. We waited for our order. After it came we discovered not only was there no extra cheese, there was sausage on it. We called and told them about the problem, so they said that they'd have another one right out. When that one came it was the EXACT SAME PIZZA. We were then told that all XXL pizza's come like that, but the sticker clearly says extra cheese & extra pepperoni, minus Italian sausage. (+ Extra Cheese, - Italian Sausage, + Pepperoni).

I ordered a pie sometime in April after already having issues in the past such as: unable to process order online, card won't take, food never arriving, being hung up on when you call, driver wants me to meet him outside to pick up order, perpetually late, rude and verbally abusive drivers, etc. What can I say they are often late, But never again after this one! The pizza was delivered so late I had even forgotten I ordered, took me a minute to answer the door and what I was greeted with were erratic shouts and screams and I just wanted him to leave asap, being single I was startled and felt fearful, but I let it go. I noticed my card was not charged a day or two later and I called corporate to inform them along with filing a complaint on the driver.

I normally order Domino's Pizza. This is the first time I ordered Papa John's Pizza. Order Detail: 1 50% Off Any Pizza At Regular Menu Price 6.25, Large Original Crust Cheese Pizza, Grilled Chicken, Ranch Sauce. 1 50% Off Any Pizza At Regular Menu Price 5.50, Large Original Crust Cheese Pizza, Ranch Sauce. 1 50% Off Any Pizza At Regular Menu Price 6.25, Large Original Crust Cheese Pizza, Spicy Italian Sausage, Ranch Sauce. Total $18.00. Tax $1.17. Grand Total $19.17. Restaurant: Papa John's Store #1120, 1131 W. University Avenue, GAINESVILLE, FL 32601, (352)376-7272. They were providing 50 % Discount. But when I opened the pizza, I was shocked. Half of the pizza don't have cheese. Now, if you can't afford to maintain your quality, what is the point of giving discount.

They are soooo rude and never have the same deals as every other Papa John's store. If you inquire about a pizza they use to have they act as if they don't ever remember having that pizza. It's only this Papa John's that always have not hot pizza. They're rude and always wants you to buy the two pizza deal or something higher. It's ridiculous how rude this store is and doesn't care... East market Papa John's are friendly. They're a mixed variety of all race and the pizza is always hot and ready. The West market Papa John's is mostly ** employees that are rude and always have no knowledge about any deals rarely... It's sad. I mean I drive across town to get pizza because of their rudeness, and don't let me forget. Rushes you off the phone and just really don't care. Hey Papa John's owner. All people like pizza. Something needs to be done... I'm sure there are others who feel the same way.

We have been loyal customers for nearly two years and within the last year, we've constantly had nothing but problems. We order the same thing every time. When we order the buffalo chicken, half the time we receive it with no buffalo sauce! It's on their menu yet they mess it up? Once they even requested the pizza back before bringing us another one (which is fine to ensure we are being honest) and they can see our order online clearly but yet constantly mess it up and half the time management is awful. Granted, this is one chain here but we will never order from here again and I'm sorry, their ingredients really are not that great.

I visit Papa John's frequently on Fridays before I go home after getting off at two p.m. Because where I moved to there is no Papa John's and Greensburg is a 40-minute commute. On May 12th I ordered two pizzas as I always do for my extremely small family of my daughter and I. I always ask about any specials then proceed to my order. The person on the phone told me about a special of two pizzas for about 6.99 which I got. The only reason we get two is because sometimes we like different things on them. One with pepperoni and one with ham and pineapple. Upon driving home and picking up my daughter who was "Eating on the run" because of ballet I opened the pizza box in the car and tried pulling it apart. Noticing there was no way I was going to be able to eat it because it was not cut the whole way through and also cut very poorly as in size.

I'm here to give comments and suggestion to trained all the staff of Papa John's Dubai because I'm a regular customer and I notice not 1 or 2 of their branches havè the same attitude of their staff, and their service is very slow, and their staff are all rude as per my experience. I love Papa Johns and I'm a regular customer in Rigga branch and Oud Metha. How many time I experienced their rudeness and no respect with the customer. Guys, I understand how they feel if they are tired. I work also in f&b but you need to manage your customer relationship. As per the rules, customer is always right... and their service is very slow.

If I could give a portion of a star I would. Every time I call to place orders, these lazy drivers state they knock or get lost. Then they place "calls" to customers but if you answer or callback they never answer. It's sad you cannot support businesses within your own neighborhood. This never happened with Domino's serviced the area. #PissedEXloyalcustomer

I finally succumbed to John Schnatter's blow hard message of "Better ingredients, better pizza" so I finally ordered one from the store in Bellevue, Tennessee. For $16+, the "all meat pizza" probably didn't have a dollar's worth of stuff on it. I sent Papa John's Corporate an email complaining. No response. I'm done with Schnatter and his lousy pizzas. (Peyton, how can you?)

On 4/7/17 I've purchased 2 pies from Papa John's location at Far Rockaway, 4901 Beach Channel Dr, NY 11691 tel 718-945-7272. As soon as we got home all 3 kids age from 10-14 and myself started to eat. A few moments later I was alerted by my daughter that she had pulled out her mouth long/sharp metal shaving and placed it on white (NOT Papa John's) napkin and breaking it into 3 pieces. As soon as I found out about these findings I have called Papa John's store and requested to speak with Mgr. Person (**) was talking to me stated - "it must be from a can"- asked for pizza back with metal shavings so he could (sent it to his office from inspection) and offered a replacement.

The last two times we ordered pizza at Papa Johns in Laguna Niguel it was so dry we couldn't even eat it! I don't know if they changed owners, but it's awful!!! We've prev. ordered pizza from them for years and it was really good, but something happened. Last month we also got a terrible pizza, we gave them the benefit of the doubt, things happen, but two times in a row is just bad pizza. We will NOT be going there again and that's too bad because they are very close to our home. Sorry did not get a receipt.

In Kingston Tennessee Papa John's pizza was burnt! And the toppings around 3/4 of it was missing, I called manager and he said pan pizzas are well done, it was BURNT!! And he said "oh well. When you want another pizza it will be free", NO WAY will I ever go back there, it looked like they first threw it on the floor and then picked it up and put it in the box. AWFUL!!!

The pizza which we received was not hot (literally cold). This is not the first time it is happening, even last couple of orders we had a same issue. Please take care of this issue, so that customers get hot pizzas on time.

I ordered a small but very little cheese sauce pepperoni flatbread. Well when I got it it looked fine. They covered it with a lot of pepperoni. As I was breaking it apart it's seem doughy so I proceeded to eat it. As I was chewing the cheese was so much that I actually thought it was dough. I told him I could not eat a lot of cheese. As I was chewing and swallowing I actually threw up. It was covered with thick cheese. The flatbread was nowhere to be seen. It was horrible. When I removed most of the pepperoni there was only cheese and sauce. I couldn't continue eating it. It probably most definitely make me sick.

Always bought my pizza at Papa John's on 33rd Street in Baltimore, MD. No more. This time, and the last time, the sauce tasted like ketchup with no flavor and the regular crusts were as thin as the thin crusts used to be! What happened! Is this the Peyton Manning effect? Bye bye, Papa John's!!!

I placed an order for a large pepperoni and mushroom pizza from the Papa John's on 8270 S. Houghton Rd #110, Tucson, AZ 85747. What arrived was a severely sloppy pie that was obviously severed by an angry or careless employee (see pictures below). I drove back to store and spoke to the manager who was actually the one making the pizzas in the back and he offered to re make it. I declined and asked for my money back. Refund never posted back to my CC and will be disputing it with my CC company. I will never be a patron for such business again. Lastly, when I told the manager I would be contacting headquarters he laughed and stated "all they're gonna do is forward me the email for me to call you back and offer you a free pizza". I am speechless and upset. Wasted my time, tip to driver, gas to drive back and return and ended up figuring out dinner once again. Unacceptable under every and any circumstance.

Upon request of sanitary products (napkins) to keep my hand clean, also some hot peppers for extra flavors I was told there was an extra charge for napkins and hot peppers and any extra sour cream or ranch dressing needed for my chicken wings. The pizza itself was missing the extra sausage and pineapple I requested. I paid almost $30.00 US dollars which compared to Little Caesar's would have cost me only 16.00 US dollars. Do not buy Papa John's anymore, they are thieves and do not care about customers, Only care about stealing money and their business. One star for their review, listen to me, do not buy anything from them!!!

I placed an order by phone at the S Dixie and 193rd street store February 3, 2017 at 6:57. Girl took my order and cc info and said it would be anywhere from 45 minutes to an hour. At 8:06 I called to find out where my order was. The young man that answered sounded flustered, couldn't find my order and told me to wait for a manager. Then he came back and said it was on the way and should be to me in about 10 minutes. I called again at 8:37 and was told again, that the there was a delay of 2 hours due to the Heat winning and, again, it was on the way and should be to me in 15 minutes. Had I been told from my first or even second call that there was a 2-hour delay I would've picked it up.

Oh my god!!! In UK Papa John's pizza is awful!! Especially the service is lowest. Today I ordered a pizza but no delivery. I rang them and demanded refund. But the manager was just shouting on me and no money back to me!!! I do reconnect all of you about this!! They are just conman. Horrible manner of the manager!

Sunday, 29 January 2017. 16:00 to 17:00 hrs. EST. I went online to PapaJohns.com and ordered my X-Large "Meats" pizza and an order of their Stuffed Cheese Sticks, with delivery and tax it came to $30.75. The website said it was going to be 30 to 40 minutes, I live 2 (TWO) blocks away from the store. After 45 minutes I called the store and they said that the delivery "Just went out the door." 15 minutes later, I got a call from my downstairs neighbor saying that the delivery guy was here, according to my downstairs neighbor the driver asked about me and never got out of his car. I called up the store, the man stated that the driver called my cell phone, and he and one other person there called my phone and that it went straight to voice mail, MY phone doesn't "go straight to voicemail" unless it is shut off, which it was NOT and was in my pocket all the time WITH THE VOLUME UP TO MAX!

I have ordered 1st time in Papa John's, Mysore, India for 2 med pizza and I have mentioned to delivery at 9:30 but they delivering at 8:15, but I was not in my delivery address at that particular time. I'm seriously disappointed about the issue and I have informed to customer care but still there is no response from their end & after few time respective manager had called me and I informed the scenario what happened and he has apologized me for that mistake and he had promised that the pizza will be baked new and will be of good taste or else they will money back guarantee.

Please be careful when applying your rewards for discounts at Papa John's. I have noticed twice now that when you collate your order the running total and discounts applied for any rewards utilized is correct. However BE WARNED!! When you click to proceed to the checkout on the next page the price jumps up and some of the discounts are amended. For example my last attempt to order the price jumped from £23.52 - £32.50. Luckily I have taken screenshots this time and emailed them over again, despite bringing this to their attention prior to Christmas. Just keep an eye on the total to be paid/taken from your card especially with the introduction of their conveniently timed "speedipay" button. See first image showing the order and correct running total then see the 2nd image showing new price just prior to checkout!! SpeediPay!! I WONDER HOW MANY PEOPLE HAVE JUST OVERPAID WITHOUT REALIZING JUST LIKE I NEARLY DID!!

I am very distraught that we can no longer order pizza from what I have always thought was the best pizza in the US.. Papa John's. I have had so many issues and kept attempting to get it right each time that I'm tired of trying. First let me say that I lived in Dyersburg, TN for 48 years and Papa John's was our place of choice for pizza. Now we occasionally would visit Domino's or Pizza Hut for deals but Papa John's got most of our money. When we moved to Lexington, TN a few years ago, we were glad to know they had a Papa John's locally. The only problem is that they do not service customers well at all. Here is a list of things we have dealt with in TRYING to give them ample opportunity to fix (and most would have stopped long before we did).

All of my friends told me that Papa John's had "okay" pizza. Well, they are partially wrong. It was the worst when I ordered for the first time. I had a sleepover and we ordered Papa John's pizza. When it came, we all took a slice and my friend Emma felt something underneath her slice. She turned it over and there was a patch of blue mold on her slice. The rest of us didn't take any chances. We put our pizza back in the box and threw it out. Then, we called the Papa John's pizzeria that we got it from and gave in our complaint, asking for a refund. They said that we couldn't because WE OPENED THE BOX ALREADY. I was so pissed. I am never ordering from Papa John's ever again. Not even after one bite and I have a complaint. They said it was my fault for OPENING THE BOX already. It was moldy! What the hell do they think they are going to do with it? Reuse it? Gross!

I worked at Papa John's for 3 weeks so I was still new. I had made 2 delivery mix-ups and was late once. On my last night someone called in and said I ran them off the road. Which was a lie because I am a very defensive driver. The manager that was there that night was John and from day 1 he treated me different than anyone else. The way he went about firing me was the most unprofessional thing I had ever witnessed and do not believe he should be a manager. He also makes profane remarks in hearing distance of customers.

I ordered a pizza at 9. I was told that it would be a 2 hr wait for delivery. I said "ok I'll pick it up." Got there to pick it up at 9:40 and was they couldn't find it. SMH so said I'l never order pizza from here. East Cleveland has the worst service ever.

First off I ordered the BBQ chicken pizza which takes GRILLED chicken. They put chicken tenders! The pizza taste horrible. My ordered arrived an hour and a half later! My pizza was ice cold. No lie!!

Papa John's Broad St, Newark NJ. THE ABSOLUTE WORSE!!!! Ordered a pizza way before closing. Was put on hold when I called to check on the order after 45 minutes of not receiving anything. When I went to the store I was told they were closed. The store closes at 12 am but it was 11:05 pm. I will never go there or order again.

I ordered pizza and wings. It took an hour for delivery. When we started to eat the pizza, it was all doughy. I ordered four toppings on the pizza but it was all uncooked dough. Very disappointed. Usually everything is good. That's why I order from there instead of the four other pizza places close by.

I ordered several pizzas, wings and cookies for my sons birthday party at Papa John's #214 - 911 N CABLE RD in Lima, Ohio 45805-1703. My wife picked it up and brought the items home and several things were missing. I called the store and sure enough the employee said that they forgot to give us the items. That we could come back to the store and pick it up. I said we have a house full of children and that is not an option, that they need to deliver it to us. He put the manager on the phone and I explained the situation to him and insisted he run the food over. He proceeded to tell me that he didn't work for me and that I can get **. I said "did you just cuss me out" and he hung up.

I had ordered a pizza on-line today and called the store to confirm. The so called manager Mr. **, was the rudest person I have ever met on-line. He hangs up on the customer. After calling back he continues to argue with me as he cannot locate the order. At that point I gave up and ordered my pizza from pizza hut!!! These people have no manners and no courtesy. The branch is located at 1133 East-West Hwy silver spring MD.

I attempted to order online, the website was not user friendly in the least. I entered the requisite information and was not able to generate any kind of response. I gave up and do not anticipate trying in the future. I will not attempt in the future.

I just ordered a one topping medium pizza and the person on the phone just shouted out the price after taking my order and hung up on me. Now I have a hungry child and a bill for 17.00 dollars and an hour wait. I don't believe a medium pizza with one topping is worth it and would have stated so if the person on the phone gave me a chance. And because of this I will never order papa johns again and that's a shame because I liked papa john's recipe over all the other chains. And just to be a nice guy I still gave the delivery driver a tip. When I should have just sent the pizza back. And just to get all the dumb stuff out the way I did call asking about the specials.

We ordered a pizza online from store #3601 in Prairieville, LA on 9/17/16. Ater waiting 45 minutes, we called the store and were put on hold for 19 minutes and then cut off. We called back immediately. When they answered and asked if we could hold, I said no, I had already been holding for 19 minutes, was cut off, and wanted to know where our pizza was. Nothing was said, I was just put on hold again. After a few minutes, someone picked up and told me our pizza was out for delivery. We got our pizza after one hour and it was ice cold and the garlic butter was missing. The absolute worst pizza ever. This was our first Papa John's pizza and most definitely the last. Pathetic service and horrible food. We will be using Papa Murphy's in the future.

I ordered my medium size pizza and got it 46 min later. But I ordered a medium size pizza with a 2-liter orange crush soda drink. I realize I didn't get the drink so I called and the lady said she will send back the driver with it and I said ok. Now it's passed 1hr and 21 mins and my juice doesn't show up.

We ordered our pizza online - 1 large bacon and 1 large mushroom. We went to pick it up 15 minutes after we ordered when we got it home which is only 1.5 miles away. The pizza was barely lukewarm and literally only 2 pieces of bacon per slice and the mushroom had only 6 mushrooms on it... REALLY. The worst pizza I ever had. The only reason I ordered from them is I got coupons in the mail.. NO THANK YOU. I'LL GO BACK TO ORDERING FROM A REGULAR PIZZA SHOP.. Pizza sucked.

I ordered online, went to store #3905 to pick up, they did not have the right order and threatened me I won't get home. I took a video of the whole thing. Called Papa John's Customer service to file a complaint. They said 24 hrs to 5 days they will get back. It has been 5 days, no one has get back. The Papa John's Waterbury, CT employee threatened me that I won't get home. If the owner does to me, Papa John's is responsible. Papa John's employee used abusive language in their parking lot. 21 Homer St, Waterbury, CT 06704. Papa John's franchise did not respond to me yet.

Poor Customer Service - Store #2336. We place an order online (as we always do) on 08/12/16, and according to the e-mail confirmation, the order would be delivered in 30 to 40 minutes. After an hour (of placing the order), I called Papa Murphy's inquiring about our order, and the women that answered was very rude (this was about 6 pm on 08/12/16), and said we are not guaranteeing any times on deliveries because we are very busy. The pizza arrived at 6:08; which is roughly a half an hour late. The box was hot, so I thought the pizza would still be hot, but it was just lukewarm, and there was very little chicken on our BBQ Chicken pizza. I am very disappointed with this experience at Papa John's. My husband & I have been loyal customers for several years and now I don't know if we will find another pizza place order from.

I ordered pizza and soda from Papa John's on Merrick in Valley Stream NY during a thunderstorm. After completing my order online they called and said they could not make the pizza because they had no power. When asked they reported that they also have no backup generator. I was also informed that if I cancel my order the money would be refunded in 3-5 business days. I asked customer service if I could get my order from a different Papa John's branch which was also close. I was told that another branch was not allowed to deliver to my address. I asked if I could pick up that order and they said I could have to make a new order and would not get my money back from the previous order to do so. I understand that a lack of power was an obstacle. However I think they should at least have allowed me to get my order from another branch especially since I was willing to pick it up.

I called the Papa John's pizza shop on Main Street in Summerville South Carolina. Ordered a pizza for delivery. They took my name, number, and address and told me it would be about 45 minutes. An hour and a half later I had to call back because my pizza and never showed up. Turns out the person who took my order had the wrong address so they cancelled the order. I asked the manager why wasn't I called and of course they wrote down the wrong phone number as well. Such incompetence is not tolerated. I shall never order from Papa John's again so I had Pizza Hut deliver.

This was Papa John's in Catford. AVOID. AVOID. AVOID.

I ordered a pizza from Papa John's Pizza and most of the time it's good but this time it was horrible and I called and told them it was hard as a rock and well the lady said that is the way the thin crust is. Finally she said that they would bring me another one but if it's their mistake why do you have to pay a delivery charge and I spend a lot of main at Papa John's.

Recently my husband and I ordered a takeout pizza at our local Dunnellon store. I have to say it was the worst pizza we have ever had. The crust was 2 inches at the edges. The crust tasted like it was not fully cooked. We order a sausage pizza. There were 4 pieces of sausage the size of my small pinky on it. Needless to say it was so bad. We will never go there again and will not recommend this place to anyone!

My wife placed an online order with Papa John's at about 9:30 P.M. When I sent my sister-in-law to go get it at around 10 P.M. they claimed that they closed at 10 and had no record of our order. Evidently it placed our order for 12 noon the next day even though the "as soon as possible option" was checked. They would not make our pizza and the refund is going to take 3 to 5 business days. The ordering system should not allow you to order after hours. Thanks a lot for nothing Papa John's!!

Order place time, 8:28. Received, 9:54. Manager was beyond unprofessional #badservice. She was an outstanding **.

The pizza is ok, but honestly it's not the best I've ever tasted. Please improve it. Also I wonder what happened to the Bacon Wrapped Jalapeno side that was once offered. I wonder why you took that off the menu. I really liked that. PLS BRING IT BACK!

We ordered the 2 medium size pizza specials for $6.99 each on 5/14/2016. The quality and amt of toppings were dismal. I believe if a company wishes to sell a pizza, at least it should be of a certain quality and standard. Otherwise it should not bother with specials. I noticed that Pizza Hut in Hendersonville is no different. Quality of pizzas have all went down except Jet's Pizza.

A couple of months ago, I went to the Papa John's on St. Andrews Rd., Columbia to redeem my daughter's free pizza honor roll certificate. I had no problems and I had entered the establishment alone. My daughter was issued another certificate when the next quarter's grades were finalized. This time, I went in once again alone, my kids were at home. I provided the certificate and the site manager intervened and asked where's my child was because he would not redeem the certificate without the child present. I asked, "Why, does that matter?", that I had no issue of this type before. The manager stated that "new rules" were in force and the child had to be present! As if I would counterfeit an honor roll certificate in order to get a small cheese pizza! Why is there a lack of common sense in retail?

I have used Papa John's on and off for a few years and they have come a long way. Improved in a few areas but still lack common courtesy. My last few orders they forgot to include the extra sauces I payed for. Today there was a problem with my pie. Didn't taste the same so I called and politely said there was a mistake made. The woman on the phone gives me an attitude. Then they call me back and I assume it was the chef this time and he was even more disrespectful. I ask for a refund and he refused and hung up on me.

I want to know why PJ do not have blacks in their commercials. If it is a group thing, it's always whites and no blacks. I do not remember seeing any blacks in his commercials. Why is it and if I am wrong, I do apologize. But it is more white than blacks and we eat their pizzas as well - at least I use to.

It's impossible to order online with PJ. Every time you try to submit, the system rejects the order. Your payment card is refunded. So, you can only order by phone with PJ. That means you can't use coupons. This is why I've stopped ordering PJ.

If I would have been told up front that it would be over 2 hours to get my pizza delivered I would have picked it up myself. When we called the first time they told us it would be 20 more minutes and it was over twice that. If I had known we would get a two hour old pizza super late I would have picked it up or ordered from another pizza place. Next time I will probably use another restaurant. The pizza was cold and awful when it came, I would have gotten a better product from another place and I am sure I could have found an offer equally as good at another place, if not I would have gladly paid more. Also if using the online feedback forum, don't select complaint from the drop down menu, no submit button appears when you do this. However if you select praise or suggestion you get a submit button. Nice of them to cover up their crappy service by not accepting complaints.

I have ordered twice for delivery. The delivery folks are fantastic but the pizza is overcook to almost burnt, half the ingredients were missing and this is the second time in 2 months. I will no longer go or recommend Papa John's - bad pizza, bad ingredients, bad price.

Not long after the Super Bowl. I ordered a couple of large pizzas, 2-2 liters Pepsi, 20-pc of chicken peppers (whatever they're called). The pizza was burnt all over and they forgot one of the 2-liters. As you know if you are not satisfied you're supposed to get a pizza free. I called and gave my complaint. They assured me they won't have it corrected within an hour. An hour went by and we received nothing to include a phone call. I ordered from one of their competitors. From this point on Papa John's has lost my business. Since they could not correct nor honor their guarantee of getting right.

I ordered a large pizza to go. It was like eating cardboard and I ordered to go. I only live five minutes away and by the time I got home the pizza was cold. It was the worst pizza I ever had. Frozen pizza was better than that. I will never go back there again and when they make the pizza she pick up the dough - it was on bottom shelf. She just put on the table and don't roll the dough. IT WAS WORST PIZZA I EVER EAT. I WILL NEVER GO BACK AGAIN. I don't have a order number - I just threw it in the garage but it was on South Dale Marby South of Gandy Tampa FL.

Called and ordered 2 pizzas to be delivered ($35.07). Said it would take 1 to 1 1/2 hours to get pizza to my home. This was at 5:15 P.M. I called them at 7:20 P.M. and asked where our pizzas were. Was told they were on their way and would be there in the next 20 minutes. Waited until 8 P.M. And called again. Was told they were ready to go out the door DID we still want them. We said no. Our company that arrived at 6 P.M. For dinner, we're having to leave and would pick up something on their way home. I was so embarrassed. This was the first time I had this couple to my home to visit and have dinner.

The other day I ordered a pizza and there was an issue with the system (was probably user error), and the incorrect order was delivered to me. Once I realized it was wrong the delivery guy gone, and I had to contact the store directly. A guy named Matt answer the phone and was very pleasant and empathetic to my situation. Now this was not my first encounter with someone from this particular Papa John's, so I was expecting a tug of war match. I was very surprised to hear that it was not a big deal and Matt was going to have a pizza over as soon as he found a driver. This was something that I greatly appreciated considering I have had bad experiences before, so I just wanted to take the time and share this experience I had with Matt. Thanks Matt, you rock!

I normally do not do reviews but for some reason this time I had to. I ordered pizza from Papa John's and I asked for Pepsi to drink. I'm having trouble with our ice machine at home. Anyways, I'm waiting on my pizza and my drink until it finally arrives. The Pepsi was hot. Why would I order a hot drink? I paid more for a drink that I can't even drink! I don't understand who thought it was okay to give a customer a HOT drink! I have no ice and I paid for an item I can't even enjoy. Thanks, Papa John's Pizza.

Called in a pizza about a week ago. First time, we called several times and got no answer. Called the east side and their manager had to call their private cell. Apparently both were out on a smoke break and were irritated that we made them work. The pizza was two and a half hour late. Tried calling to cancel and again, got no answer. Finally got through and the person who answered was belligerent and hung up. When I called the east side to cancel the guy pulls up, hands over the pizza, takes the money (thankful there was only .58 cents due) and leaves. He was an absolute jerk.

Got the double chicken/bacon barbeque pizza. Piece of chicken still had a 3/4" bone in it. Stuck in my mouth. Called the store that I bought it from and was told 3 times that their chicken is grilled and doesn't come with bones. I was treated like I was not telling the truth. I filed a complaint with their 888 phone number but have heard nothing back. I should have thought that someone would immediately get on this as I can imagine someone else getting a bone stuck in their throat...chicken bones are very dangerous. I am not sure that a large company like Papa John's really cares...except selling lots more pizzas. I have indeed kept the bone and the pizza in my freezer!

Ordered two pizzas. Got the wrong order and was made to pay a whole new delivery fee and when they were bringing me the new pizzas the delivery man said nasty things to my girlfriend not knowing I was behind the door. Called to tell the manager and he was taking the driver's side. I'm afraid of what he might have done if she were all alone. Be warned. Don't order from brian station papa john's!

It has been 1 and 1/2 hours and still no pizza. Call the store and absolutely no customer service. Will never order there again.

I called to place an order. The commercial that comes on while you are on hold stated they had a special buy one large pizza get one for .50 cent. So I ordered a large bacon pizza regular price 13 dollars and some change but the employee on the phone said my total was 21 dollars and some change. So I asked her why she told me she decided to give me a different special 2 pizza's up to 5 toppings for 21.00 but she never offered me the special, am I not now entitled to 4 more toppings? They picked the more expensive offer for me but never gave me the option to add the toppings but charged me for them. Is that not considered stealing? I'm confused.

Person taking order could not relay information to delivery person. Took almost 2 hours for a pizza on a slow night.

The customer service is extremely the worst. One time I ordered pizza the guy took 2 and half hours to come and it was raining outside. He informs me that I should walk to the car and grab Pizza or he's going to wait until it stopped raining. I called customer service and inform them I ordered another time from the same store and the guy never showed up with the pizza. I requested for a refund. They told me to wait 72 hours and I never got refunded the money. My bank gave me a credit until they spoke with Papa John's and that never happened which caused my account to be overdrawn over $100. I'll call customer service today because I placed another order and they haven't received my order. It took them an hour and a half to process my order. I'm so dissatisfied and disgusted with this company. I will not order pizza from here again.

Every time I go in, there is a Lady I believe her name is Elrin working with the crust. She always goes out of her way to make sure people that are waiting gets their pizza fast. People working front counter usually too busy talking to other employees, drivers. Tonight Ashley ** was the best. She was on top of everything. Two thumbs up to these Lady's!!! Great Job.

I ordered a pizza online and accidentally left it marked for carryout when I meant it for delivery. I caught my mistake 5 minutes later and called the place. The man who picked up the phone was very rude and unprofessional. I explained what happened then asked him to change it to delivery and he sighed very loudly over the phone. An awkward paused ensued and for one minute he did not say a word. All I could hear was him breathing and whispered swearing over the phone. Finally he asked for my credit card and got it fixed. Pizza was great but dear God your employees need customer service skills. I've worked food service for 2 years and I would never treat anyone like this. Ever.

Ordered two large pies yesterday at Papa Johns in Selden, NY. I remember eating Papa Johns about 5 years ago in Patchogue, and it tasted great. I don't know what had transpired in those 5 years, but the pizza tasted like garbage. It was first undercooked, the crust was thick and raw. The pizza sauce tasted like cheap canned sauce. I would say that any frozen pizza tasted better. Their slogan has to be updated. Garbage ingredients, crappy pizza. What has happened Papa John? Did it cost so much to insure your workers with Obama Care that you now get your ingredients from the crapper?

This is our first time to order food from this place. Food was cold, soda was flat, looks like it's expired when it was not. We have contacted them right away. I had to wait about 10 minutes before I was able to talk to a female manager, refuse to give her name, and after explaining the issue she said "I will give you a credit on your account". When I said "I would not order again", she said "Ok bye" and hang up on me. I should read and listened to the previous reviews on Google and Yelp but I thought I should give them a try. I regret it, it was the first time and last time. They really don't care to lose business or not, shame on you Papa John's!

Don't work for this company because they don't pay enough so that you can make any kind of a half decent living, because the people I worked with were always broke in a couple of days after payday. If you want to drive for this company (go elsewhere), they start you at 4 something an hour and you have to report your tips to make up the difference. I'm not a waitress at Eat n Park. I'm someone that beat my car up for this company and for what 4 something an hour, not me. The other thing is they put 4-5 drivers on at night and for what, so I can go home with maybe $20.00 on a 6-hour shift, not me. The guy that runs Papa John's is Roszee. Don't trust him. He is a sneak and a liar. Go work for any other shop, just not this one.

Date of incident 08/18/2015 at 2:15 pm. Store Address: 1460 ADDISON ROAD SOUTH, Capitol Heights, MD 20743. Phone: (301) 324-7900. I started placing an order online. I found out that I couldn't because of the type of card I have. I then called the store to place my order direct. When the team member answered the phone, I explained the situation about the online order and asked if I could apply my same online promotion to the phone order. (1st problem) He took a deep breath, like I irritated him with my question. He grumbled something, put the phone down and another person came on the line.

Wouldn't recommend ordering from Papa John's in Leeds. I placed my order. Here it is 12:22 am at night. Where's my food? The delivery driver is so rude and always leaves out something in my order. I have gave the chance after chance. First time he ever came left my drink out. Said he'd be right back. Never came back. This time left my drink out. Was over 2 hours late. Was very rude. I told him I wasn't paying for it. Called manager. They said they were gonna give me the food to calm me down. Well still waiting very extremely unhappy and I order once to twice a week there. I have a large family and my order is always right at $100. Now here it is. I have to go to subway when I wanted pizza.

On 8/5 I called to put in an order to pick up and the young girl who answered told me "well we close in 8 mins" so I then asked her if that was a no and she said yes. I was at Albertsons grabbing 1 thing and would have been there before 9 so my question is "do you conduct business till 9 pm or 10 till 9", cause any place I have ever worked, business is done until posted closing time even if we had a line out the door at 8:59, so I will be less likely to use your store even though it's closer. I can now get a take bake at the store so that is what I did. No order number cause they wouldn't let me order.

Papa John's Allerton location charged me for an order I placed over the phone and never got my order. I called to find out what happened and the manager who was very unprofessional over the phone with no kind of phone etiquette stated that I never placed an order when I see the charge on my credit card. The manager named Dell called me next day along with owner Mohammad to apologize and promised I will get refunded. This happened over two weeks ago from date of this note and I have yet to receive my refund. I respect Papa John's as a company, but this particular location on Allerton avenue gave the worst representation of what Papa John's stands for which is to take care of its customers.

Less than a month ago I ordered pizza from Papa John's and they gave free pizza. Today told my kids to order a pizza for lunch from points (had 44 last week) and they told me we no longer had enough points available. Called the customer line since we did not use points and I was informed that the offer expired. Rep said they had notified me through email. Told them I did not pay attention to emails from them unless I wanted to order a pizza. Service representative said he was sorry and that the offer was good for several weeks but expired.

My husband and I walked in to Papa John's and one of the staff had mopped the floor. He did not wring out the mop and the floor was standing full of water. I slipped and fell on the floor and strained my leg because I did a full splits. Now I'm almost 60 years old. They placed a way sign up by the 93rd order station not in sight for the customers. My leg way be used as well. The manager called me at home and apologized to me and offered to send me a coupon. My husband had to help me off the floor even. A coupon was never sent. All that just wanted to inform us that his family lived close to us.

So I've worked for Papa John's now for almost a month and I have never made such a terrible decision. I've worked in customer service businesses before including really nice restaurants. So I know what customers look for. Everyone there are **. I hate my GM, he is the most hated among the co-workers. He doesn't care for anything or anyone. He isn't strict about hygiene and I noticed this on the first day. Drivers, pizza makers and whoever else is behind the counter literally DO NOT wash their hands. I wash my hands after every drive I make, every phone I answer and after every pizza I cut, why? Because everything is dirty and has grease and ** on it. Hate everything about this company except the pizza.. If the pizza wasn't so damn good I'd stop going.

Both my children ate Papa John's Pizza and have often had stomach cramps but this was the worst. It is a week later and my teen daughter still has abdominal pain in the middle of the night with back pain. It got so bad we had to take her to the ER. My son came down with the same symptoms shortly afterward. Real ingredients? Any company who fails to disclose ingredients is hiding more than proprietary secrets... the other companies share. What don't they want us to know? Something unnatural caused these symptoms.

Hi there. Have been customer with Papa John's for the last 3 years. I love the pizza but unfortunately the manager didn't speak English well and this is the second mistake. I don't really recommended London, Wembley Papa John's service. One of the staff didn't speak English well. I told him, "Pass me to your manager" because I repeat my order 3 times for him, then his manager was the same, his English not good enough. When I told him what happen he didn't even apologise, he asked me, "Where are you from?" I told him, "Why you asking me this question, you don't have the right to ask me this question." Then he said, "Oh no just asking."

Unfortunately my email is not of stellar customer service but instead that of utter disappointment at the actions of one of your delivery drivers for the location at 2731 W. Northwest Hwy Dallas, TX 75220 Store #4529. I placed an order via my debit card on 5/26/2015 and the total came to $21.08, I noted on the receipt for the driver that I was only agreeing to pay the total of $21.08 because unfortunately at that time, I did not have a tip to extend. I monitor my account as I always do to ensure that purchases go through and that I am not incorrectly charged and I reviewed my account on 5/28/15 and noticed that the charge was processed through with a total of $24.08. I contacted the location to advise them of this and bring it to their attention regarding the charge and I was advised that I would be credited the difference of the $3.00.

Just letting everyone know about how bad the customer service is in the Lower Mainland B.C. If you're ordering from certain stores who are franchises owned by "New Canadians" be prepared for the worst service. I was told by one of these "owners" that "I should be so lucky to live in Canada". This is coming from someone who my country welcomed them with open arms to a Canadian born citizen. I spent over 7 MONTHS to have this address. I was issued 5 free pizzas, and in the end, they backed out of the agreement.

I was trying to order a pizza and some chicken for my girlfriend and I just my debit card online. I know my card is good because I just got paid that day. Anyway when I get to the checkout screen it would tell me that my card is not valid so I cancelled my order and ordered from Domino's instead. Later that day I check my bank account and see that my card was still charged from Papa John's even though no transaction went through. They stole $15+ from me and I will never order from or eat at Papa John's again. ** PAPA JOHN'S **. I HOPE Y'ALL SEE THIS ** TOO.

On May 22 2015, I place an order for my favorite pizza and wings via the Papa John's app! I arrived at the store in LaPlace, LA on Airline Hwy, to pick up my pie. The young woman at the register excused herself and said she would be right back. The young man making the pizzas came over (bare hands) to assist me. He rang my order (bare hands) swiped my card (bare hands) answer the phone (bare hands) and returned to tossing the pizza dough, for someone else's pie, with the same (bare hands) unwashed!!!!! I called to voice my concerns and was told the GM would immediately contact me! Didn't happen! Called back, May 29 told again he would call! Still have not heard from them! My family will not eat here ever again!

Listen. My family has order from Papa John's since I was a young man. In the beginning, the company seemed great. Great food, good prices. I liked papa John's so much I even decided to start working there almost a decade ago! But from the inside looking out I can tell you this, that EVERYONE'S expectations are too high. As an employee I have seen the inner workings, and I also see how the public treats people who make their dinner. To start, franchisees don't care about the people who work in their stores, or even the condition of their store. My store has too many problems to count, from cracked slippery floors to extremely poor air conditioning (try working 8-12 hours next to a 475 degree oven, two 220 degree heat racks and a hot summer day with no breaks, except if the business is slow that time is considered our "break" all with a malfunctioning 20 year old a.c.)

I ordered a large pizza at the new Downtown Toronto location on Dundas St e. Across the street is another pizza place called 'Downtown Pizza.' It was considered the worst pizza around until now. When I got it home (I live about a block away), I opened the box and looked at the pizza. 1 third of the surface was crust. Terrible. About a month later I thought I'd try PJ's again. Again 1 third was crust, nothing like it looks on T.V. or in your pamphlets. They show items right to the edge. Is it just at this location? (255 Dundas St E Toronto) Stay away or you will be disappointed.

Although my order has been delivered wrong a couple times the food has always been hot! The employees have always made it right when they did mess up!! The garlic bread sticks are the best around :)

BBQ Chicken pizza - We got it at 11 pm or shortly after... by 2 am the stomach pain vomiting and diarrhea had set in. Up most of the night back and forth from sleep to the bathroom. So never again. Food poison is not pleasant.

We ordered two large pepperoni and one small supreme pizzas from Papa John's in Kingston, Tn. and ask that it be delivered. They told us the price and would be about 45 minutes for it to be delivered. After waiting 1 hour I called back and Papa john's said they had listed as we were going to pick it up. We had nine people waiting to eat, so they said they would send the driver on to our house with the pizzas. We agreed to pay half the original price and then waited another 25 minutes for the food to be delivered.

Well I am getting sick and tired of you guys having a pizza I like and then all of the sudden you ain't got it anymore. I am talking about the philly cheese and the cheeseburger pizzas, every time we go to order one of them they are no longer selling them or carrying the pizza anymore. I am really upset with this and I don't know if I want to continue ordering from Papa John's in Hutchinson, KS anymore.

Ordered thin, crispy base, all meat pizza, no tomato base, extra cheese instead, with side order of bbq buffalo wings. Hardly any cheese, or meat, toppings start 2.5 inches from edge, more like a poor pepperoni, bbq buffalo wings had an orange spicy sour sauce, inedible. 16.48 for a rubbish takeaway. Never again. Could have cooked a fab steak dinner with all trimmings for this! Non-convenience food.

My apartment complex distributed a flyer offering 50% off any size, any toppings at Papa John's. With all the advertising touting "better ingredients, better pizza," we expected something "better." I downloaded the Papa John's online app, enrolled as a carry out customer and ordered a large sausage, mushrooms and onion pizza with the three cheese topping for pickup at 3:30 pm the next day. I received a standard email reply, thanking me for "joining" but I did not receive a confirmation of my order. Our plans changed and we needed to change the pickup time to 5:00 pm. There was no feature to view my pending order, and no way to change the "ready for pickup" time.

I placed an order online. After placing I called to ask was there chicken hot which was fine but I get a call back to say they don't deliver in my area but yet took the payment and said “You could pick up.” But I did not find out till after the fact the money was out my account. I call to make a complaint. They offer to replace my order but only gave me a pizza - that took me 40 minutes to get there and another 15 mins to wait for when I initially order pizza, wings, cheese sticks and a 2 liter. It’s the principle and I would like to discuss this with upper management. Very disappointed and unsatisfied nor will I return to this location.

Not doing what they say they will from store managers to customer service in KY. Will not credit card back but give you credit at the store and managers forgetting to document it.

Occasionally Papa John's has a cheesesteak pizza that comes with CREAMY GARLIC sauce. Other pizza companies offer similar. I like a bit of tomato sauce mixed in with the Garlic Sauce. Other companies have no problem with this, but Papa John's makes a big issue out of it. If they wish to say "We are uncooperative, and although we have all the ingredients - the extra ladling of a 2nd sauce is more work than we care to do!" or simply "We don't care what you want - take it our way or leave!", at least that would have some honesty.

Employees have no idea how to give a price on a pizza... not a clue. The only answer I got was "I don't know the price." Ummmm… pizzas start at a certain price and go up from there. I couldn't get a straight answer. Wish you would train your employees better. Very disappointed.

We ordered a pizza from Papa John's pizzeria in Watford and it was the worst pizza ever. After complaining we still are waiting for someone to get back to me. They have this best pizza promise on TV which is all a load to be honest. Stay away from this place. The pizza had no fillings and was tough as old boots and very bland. The worst customer service as well.

When I Order Papa John, i ordered a large pepperoni pizza. Not a Large Pepperoni Pizza With Nail Clipping On It.

I newly tried Papa John's pepperoni and bacon pizza. It tasted very different in a word. I was sleeping and woke up at 4:00 am with an upset stomach. I threw up that nasty ** pizza twice. Not to mention that I threw up 5 more times in the day. It was truly a horrible experience and I want to hurt his old ** so bad. If we all rebel against Papa John he will have to kill himself. And I advice all you guys seeing this to not eat any of that old man's nasty ** pizza.

On Valentine's Day I ordered pizza for my family. It took 2 hours and 35 minutes for the pizza to arrive and this was after having to make numerous calls to the store to chase them up. When it did arrive, my children had been kept up waiting long beyond their bedtimes, so were tired and hungry. The food itself was nasty - luke warm, minimal toppings and a poor quality. I complained to Head Office and, 15 days down the line, my complaint has been totally ignored.

On 2/27/14/ I placed an order for 3 medium pizza, one with pepperoni and sausage, cheese, pepperoni, which totaled $19.35. While giving the person on the phone my card number I had to repeat the number 3 times, and after hanging up the manager called back saying they put it in wrong and they had to cancel the order and it will take 3 to 4 days to put it back on the card because the young lady put the order in wrong.

Ok so I decided to order Papa John's tonight instead of my Domino's regular pizza place. Big big mistake. The order taker took order correctly. Even on the delivery remarks was correct. I wanted one order of wings all flats (8) then another order mixed wings. So I got both orders mixed. They apparently can't do that, so they said on the phone. My poor granny is still hungry, what a rip off!!! The DM said "Send back 7 wings then I will send you back 8".. wth! I spent $50.00, I will never order from them again. Thank you but put the drumstick where the sun don't shine! Have yourselves a corporate meeting to fix this issue.

Really poor service store 1238. We tried to order a pizza and we could not get across what we wanted. The person needs much better communication skills and listening skills!!! We finally just ordered Chinese!

The driver forged his own tip and the manager stated that it must have been human error. The manager (Joe) and customer service # (Frank) that I spoke to should not be dealing with customer complaints due to their unacceptable customer service qualities that they both lack. They were not very helpful or customer oriented. I will never order another pizza from Papa John's due to the poor handling of my complaint.

Papa John's Cascade Atlanta, GA - Ordered a pizza from this place and was told that it would be ready in 40 to 50 minutes. I waited an hour and called back at that time, I was told that my order had been canceled without prior notice and that I would have to wait 3 to 5 business days in order to get my money back on my card. I asked why I was not called and the lady on the phone answered that she did not know. I asked to speak with a manager and the lady had me hold for 20 minutes.

I am also a pastor at a local church and I regularly order for my family, but and I have placed many orders for our youth and after school program. I ordered online for delivery at 4:50 pm. Around 5:00 pm I called Papa John's and gave the instructions of how to get to our church, even though we have placed many orders before. At 5:53 pm I called the store and asked to speak to the manager named Mike. I explained that I have been waiting very long for my order; he said that the pizza was on the way and it should take just a couple of minutes for the pizzas to arrive.

We ordered a pizza online for the store on dell range in Cheyenne Wyoming. They didn't give us the right pizza but I didn't relive cause my husband ordered it. The lady handed it to me and I brought it in my home and opened it. My husband is allergic to pickles and the pizza had pickles. We called them and they were going to send a new one out. Well the lady came back and gave us the pizza we ordered and took back the pizza she gave us. That is beyond gross! Who knows what we did to that pizza and she didn't care. She obviously took our pizza to the wrong address and realized it wasn't there and came back to retrieve the pizza to give them the right one.

I ordered online very early this AM to ensure delivery when I wanted the pizza delivered. This was ordered for my very elderly dad, Mitchell **. The online order form stated this would ensure a confirmed delivery at the time I designated; that I could order in advance. I didn't receive a confirmation e-mail so I called the local Mooresville, NC Papa Johns - was informed it doesn't matter when I ordered, the order fell in with all the recent orders and it would be delivered whenever. They were busy and had a sudden influx of orders? Saying it makes no difference - they are all piled together and not prepared/sent out in the order they were received.

This is the first time we ordered Papa John's pizza and we ordered a 26$ pizza that we can get for 5$. We are very disappointed.

I ordered one pizza online, to the store in Pueblo Co. 1427 W US Hwy 50 Pueblo, CO 81008. I was charged for 2 pizzas rather than 1 that I ordered, at the tune of $43.00. I seen the mistake in my bank account, and I called, and **, the incompetent, rude night supervisor, told me that in order to deliver just one pizza, they would need to charge me for a third??? In fear that he may do something to my food, and understanding that Mr. **'s incompetence and aggressive nature, I said just deliver what you have, wanting to speak to the manager at a later date, as I had company and did not want to hear from Craig how 2+1 = 1... BTW, ** is RUDE, unprofessional, and hangs up on customers! So far I have called 3 times... Left 3 msgs for Mr. **, who must think my money, and their mistake, is not a priority! ** gave him the message when I called back the third time, and even called him, yet Mr. ** did not return the call nor did anyone else.

On January 16th I stopped in Papa John's on Ft Henry Dr. in Kingsport Tn. I paid for 3 pizzas to be delivered to Temple Baptist Church at 7:30pm. At 7:45 the store was called to see why pizzas were not delivered. They couldn't even find order for the pizzas. This was my wedding rehearsal. The pizza was for the wedding party. I went to the store to get my money back. There was never an apology or "I'm sorry". It was excuses for why they couldn't do their job. To make matters worse I called supervisor number 4 times and no response. I will no longer buy anything from this establishment and will discourage others as well!

I placed an online order with Papajohns on January 19th for $15.78 and upon checking my credit card about 2 days after PAPAJOHNS charged my card for $35.78, giving themselves a $20.00 Tip!!! What made it even worst, we tip the driver every time, so they also got a tip from us upon delivery. When I contacted their customer service department, I learned that this occurred on more than 1 occasion. I never really thought an established company like papajohns would commit an illegal activity like that, so I never thought to check back every time I placed an order with Papajohns.

I Love Papa Johns. It's one of my favorite pizzas places to go to, but the customer service experience is terrible. I always go to the same location and expect a different experience but it always turns out the same. The manager is very rude and is not customer friendly at all as if she is having a very bad day each time I go in, she don't acknowledge you, thank you or even say have a good day, she give your food and walks away. I have even asked a question after the fact just to see how her response would be and she will roll her eyes as if she is tired of your presence, and the crazy thing about it, I have heard several complaints about her. So for now on I will go to a different location until they decide to get a different manager.

On 01/01/2015 I was a delivery driver at Papa Johns store 3509 in Atlanta, Ga. After starting my shift at 11am and working until 11:30pm, I informed the General Manager Andre ** that I was tired and needed to go. His response was I couldn't go because even though I had been there since 11am, he had been there since 9am. I said he had also left for awhile, and if I were allowed to leave for an hour I would return. He said "clock him out, I'm gonna give you the rest of your life". He then stormed to the back of the store shouting "don't nobody wanna ** work".

Vancouver location, Alma - I ordered a Pizza to be delivered (maybe 3rd or 4th time I have ordered from this location without any issues). After taking my order and even saying we have you on file through my phone number, they said they will take 25-30 mins to deliver my order.....10 mins later another person called and said they don't deliver in your area. I explained how they have done it before and even have me registered on file so I'm clearly not lying. He was called "Evan" and he said "whatever" and put the phone down. I called back to shout at him and this time he said "look, its not up for debate we won't do it and don't do it and were too busy" and again cut the phone. I complained online and was not offered an apology - just in the first line it said "we can offer you a free pepperoni pizza for your experience." We won't deliver it though come and pick it up (!!!!!) and finished with we take these matter seriously. YES??? You demonstrated that you clearly don't!!!!

This situation happen today 1/4/2015... over the phone. Took my order at 4:25 pm I followed up at 5:40 pm, over an hour for my pizza. I asked what's going on. they claim they had the wrong address. But when I asked what cell number they had on file, they had the right one. They didn't even attempt to call me. I asked the manager for a discount for my inconvenience. The mgr didn't apologize, didn't do anything for their mistakes. I received my pizza cold. Then driver shows up with the order not complete. He had to go get my soda like we ordered. No receipt from driver. Again disorganized to the end. My experience with this location was very bad...

I called in an order for a large pep pizza and stated I had a coupon for free large 2 topping pizza (which I got from my mom as a Christmas present who works as a supervisor for the bus station) and gave my number to which the guy responded with “Is this Chase?” And I said yes. When I got there the guy saw the coupon and asked for an ID from the city. I told him that it was a gift from my mom and is valid to employees & immediate family. He then told me I wasn't on the system and I had never ordered pizza from Papa John’s before (even though the guy on the phone found my name by my number). I gave him moms number and my sisters who both often order from there and both weren't in the system. He told me he couldn't give me the pizza or the coupon back. I told him that the coupon was paid for with real money and it has real value. He said he wouldn't give the coupon back.

I saw an ad on TV and wanted to check the menu pricing. PJs website will not show the menu without name, serial number, address, email (maybe not serial number), phone number just to check the prices. What is so secretive about prices? My personal information is none of your business unless I decide to order. Poor!

I have been ordering pizza for delivery for more years than any of you (except Peyton Manning) have been alive. Up until recently most of the pizzas have been fine, but this last one, actually two, have been subpar and I'm pissed I paid for them. I called to complain and received an "offer" in the mail to redeem this "offer" online, which I NEVER do - I always order takeout. I WANT MY MONEY BACK FOR 2 PIZZAS THAT WERE TO ME AND MY HUSBAND INEDIBLE!!! I have already put in my unfavorable ads with the Las Vegas Review, the Washington Post and the New York Times. You ** aren't going to give me back my money so I intend to make your lives miserable. Happy New Year and I hope Peyton breaks a leg.

Worst service ever after 32 years. Pizza was two hours late and cold, no napkins or plates. Call back, placed on hold for over 17 minutes no response. Call back again by second phone, management answered within 30 seconds. Listen to my complaint and hung up phone in middle of my conversion. I contacted corporate office to advised them I will never use this location again. 5246 Harford Rd Baltimore, MD 21214

We ordered Papa Johns this eve and were told that all large pizzas were $12 this month. We ordered 2 since we had a coupon for BOGO. We were told that it would be $24 for the two or we could pay the $16 for the BOGO. Even though my husband told them that we had ordered this month and always got the large for $12, they would not honor the coupon for that price. We will stick with Pizza Hut from now on.

I tried to order online 3 med pizza for $21. Either the site or my system wouldn't confirm the order. I called the store, on hold just under 5 minutes, order taker distracted and yelling to other people. I ordered the 3 for $21, gave my credit card and was not given a total and she was still rushing to get other orders. When my order arrived about an hour later the bill was just under $50. I called the store and mgr on duty more or less said too bad, nothing he could do. I asked the GM to call, 5 days went by, put a complaint in to corporate and 3 days later the GM called and joked that he'd take care of me next time. I asked about the overcharge and he sarcastically said for me to come and he'd take $20 out of his wallet. I left another email for corporate and as of 6 days -No response. They are proud to say they provide "World class service", they have no clue what this clever marketing slogan means.

Okay, my friend ordered a pizza for me from Papa John's. It's my last day in NYC but he's not here. The thing is, he's been ordering for me for months and I always receive the pizza but not this driver, and Papa John's won't deliver the pizza because he's not here and there's no ID. But tell me this, if you already made the pizza, it's already paid for, and you're already here, why not just give it to me and be on your merry way? No, this is what they said: "Oh, you can't have the pizza because he's not there and there is no ID, so no pizza." But wait, that's not it. "Oh well, the pizza already been made, so no refund." Shaking my head seriously.

I called in a delivery order and it took over an hour and twenty minutes to arrive. Once it was here, it was room temperature the pizza was burnt. There was no marinara sauce for the cheese stick. When I called to inform the manager (Ms. Gina or Dena) I was placed on hold twice for more than 8 minutes each. I have stopped using all other piazza places because of the horrible and unacceptable service and or quality of their product. I have paid right at $40 to be disappointed. Please help me to change how this experience has made me think about Papa John's.

My wife called up for specials here in gulfport, at crossroad mall location, which I was to pick up order 15-20 min, which I did... But, when I arrived about 4pm sat. I could see there were people waiting. One gentleman seemed a bit aggravated but since they were quick to get my name and payment (of course) I didn't give much thought. I sat there easily 30 min. With hungry grandkids at my side. 1 supreme and 1-3 meat not so complex? While 4-6 employees shuffled here and there, customers standing around...finally get my stuff and go.