Papa Johns Reviews

I pay half of that with my papa card and I was to pay the rest in cash as I did the other order three days ago. Just to clarify this person who is delivering my order this time is a different person. He calls me asking directions from the papa John’s restaurant. I have no idea how to get from there to my house so I told him what road I lived off of and he kept complaining that he didn't know where I lived. So he finally gets comes into my circle where my condo was and I'm standing outside where the street and the sidewalk meet and he rides right pass me and stops at another condo. He gets out the car and he starts to walk towards someone else’s door and I yell across the way "Hey is that my pizza! " and he tells me that he thought that my door was over there. Then when he comes up to me he tells me the price that I needed to pay was $20 and some change. I tell him that that is a mistake and that I paid $10 of that online he doesn't believe me but he take the money anyway and he gives me my order.

I go in the house thinking everything was over so I ate my pizza and watched a movie. About 10-15 minutes later the delivery driver calls my phone twice and I Finally pick up and he asks me if I was the woman who order the pizza on some street other than mines and I tell him no. We hang up. He calls me back 5 minutes later about three times and when I don't answer he comes back to my neighborhood and he "finds" my door. He knocks, and keeps knocking, and keeps knocking. I open the door and he says that his boss is on the phone complaining about me paying only $10 and not $20 and he gives me the phone. I try to explain to this manager guy that I paid with a gift card and cash.

I go upstairs and grab the receipt that I got offline and show it to the driver. He looks at it but doesn't really "look" at it. The delivery guy is at my door talking extra, extra loud that my neighbors come outside and wakes up my mother who is sleeping on the third floor with bedroom door closed, now she’s upset. The guy finally realizes that he told his boss the wrong address and walks away while saying he apologizes. This guy needs to be fired for putting me through all off this mess.

I used 3. One time, the pizza guy forgot to collect one so I just threw it away. I used one today and they slapped a delivery charge on there. I paid the delivery charge in pennies and tipped the driver $2.00 (not his fault). You lost a customer for life Papa John's.

I got up and went to Papa John's to get my pizza how I had order it and asked to speak with the manager there at the store. When he came to me I asked him why he told me to go ** my mother. And the manager replied with "you started it and that's why I said shut up ** go ** your mother." Admitting it in front of people in the store, and his employees.

This order was paid whith a credit card and it was the only money i had i hade at the moment to feed my kids.I was told that that the refund will back on my card in 24 hours.

She went to the back of the store and argued with an employee there. She brought an employee named Ernesto out who asked "How can I help you?" and I tried to explain that I had paid for 5 toppings and was only given four and all I wanted was a price adjustment, but Wendy at this point called me a ** and... she threw up her hands. She was repeatedly told to be quiet and go in the back to no avail. She continued with her verbal assault and could not be controlled by Ernesto, the manager.

I'm not sure if he was indeed the manager because neither had a name tag and he had on an apron. I later saw a man with a gray collar shirt in the office, who seemed to be the real manager and to be hiding. Throughout the conversation with Ernesto, Wendy continued to come in and out of the office yelling insults, threatening me and spewing profanities, to which Ernesto said "Don't pay attention to her." When I commented that such a person with an attitude shouldn't work with customers, Wendy said she didn't give a ** about her job and Ernesto just stood there. On my way out of the store, the delivery man told me she was crazy and to not listen to her. I don't think this is the first time she has verbally threatened a customer. This is the worst experience I've ever had at any restaurant and it was all over missing pineapple and a price adjustment. I expected something to be done about this situation because no one should have to tolerate this behavior.

Their term UNLIMITED actually means 'LIMITED' to 5 or less toppings.

Their online web site will not accept more than 5 toppings on an order.

My pizza was late and on top of that COLD. I actually had to heat it in the microwave.

As I ate my pizza, I noticed on the box that there was a delivery charge of 75 cents, a charge that was not disclosed to me over the phone. I believe this was suppose to be disclosed during ordering and was not.

This is my second complaint with this store. I ordered pizza, charged it on my credit card and then was told that it did not go through so I paid cash upon delivery. A few days later, a charge appeared on my credit card. I complained to the management and they told me they were going to reverse the charges and it never was.

I've complained to the corporate office and all they do is forward the complaint to the store. What is this going to do? Neighbors too have issues with this store, so its just not me.

Cold Pizza, bad service, not disclosing delivery charges and double charging.

This is to advise you that the Papa John's Pizza at 6400 Leetsdale, Denver, CO 80224 (303) 399-6262 has adopted the policy of refusing to honor its own coupons.

After years of business with this particular store, it has recently come under new management which has completely refused to honor its own coupons. Specifically, coupon code #001048 Expiration 06/29/03 One Large One Topping $7.99 which was just put out a week ago on the top of the pizza box of our last order. This refusal occured on April 3, 2003.

The manager, who refused to give his full name, merely calling himself Mike made it crystal clear that he had no intention of honoring this coupon and was rather rude in doing so.

Be advised that though we enjoy your product, such shabby customer service and refusal to honor your own offers bodes ill for the continued success of your company. A copy of this complaint is being forwarded to the Colorado Better Business Bureau, several local resturant review services as well as the parent company - Coca Cola. The coupon is remaining on file.