Papa Johns Reviews

On Friday, November 14, 2014, I ordered a large pizza online. I've ordered online many times with no problem, but this time, it sends the complete wrong address. Not to mention, the place couldn't deliver to us. So I call after a while to inquire about it, and they've been given the wrong address, so I correct it along with the zip code. After a while, I call again. Come to find out they took the money out of my account and didn't deliver it. Didn't call me at all to tell me the man got nearly here and realized they don't deliver here and turned around. No notification whatsoever.

Found metal shards in my papa john's pizza that my family had eaten!!!! My husband got stabbed in the mouth by one of the pieces!

I ordered the Tues. Night Special, Large 5 topping Pizza with a Liter of Pepsi. My toppings were Green Peppers, Onions, Tomatoes, Black Olives, and extra cheese on Original Crust. I also ordered the Apple pie drizzled with white icing. The ingredients were placed around the center of the Pizza. I did not find any within 3" of the crust. The onions were cut so small that I had a hard time finding them. All the other ingredients were also very small. I did not receive Original Crust, but instead their Thin Crust. I realize this was a promo, but I get the same Pizza from Pizza Hut (minus the extra cheese) with three times the ingredients on their Pizzas. Pizza Hut’s pizza costs me $10.00 with 4 ingredients. I figured Papa John's Tues. Night Special Large 5 topping Pizza cost me $10.50. Overall rating on the Pizza: 0.

Ordered Mexican pizza plus wedges, absolutely disgusting soggy wedges pizza no Mexican flavor. I complained but told I can have a free one next time. All I wanted was my money back. I never complain so keep my money. I'll make sure people don't buy from you guys. It was horrible customer service, terrible. If 13 pounds makes you lot a little bit richer I make sure you will have less customers. Thank you.

We ordered a pizza from Papa John's. Was delivered late. That was no big deal; I can live with that. Eating it came to find out had about 1% to none sauce on it. So I called to talk to the GM Nicole. She basically told me it's because I never ordered light sauce before (I thought she said white). So I asked her, "So you're telling me because of my tastes buds, this is a bad pizza?" - Basically agreed (by now I was laughing). I said, Ok, fine. Ty bye." Realizing and rechecking ticket. Said light sauce. I called her back. Explained it was a bad pizza, no sauce. She kept to her guns. No comp or coupons. Assuming I was a liar or trying to get a free pizza. I asked her "Do you treat all the people who have complaints like **-foolish..." She said, I quote "You swore I will never deliver to your address again." Call ends. I have never in my life been treated so rude or not refunded for a bad order of anything. If that store doesn't check its customer relations... It's goodbye business. I didn't alter or correct anything in this.

We have tried Papa John products for the last 4 years or so. It is just our opinion that the pizzas are very overrated. There are NO "Better ingredients....", as advertised. The pies are no better than something you would microwave from the freezer. The one we ordered Sunday, June 22, will be our last try. A small pie, one topping, $10. Dough like bread, little sauce, undercooked, (after I asked for crispy). If you live in South Boston, VA, get a $5 Pizza Pizza. Or, go to a real pizzeria. The franchise should spend more on the products they serve, and, less on this big national bogus advertising crud. Thank you.

May 25th 2014, Store #3050, 242 Sheridan Blvd. Inwood, NY 11096. Present ID and Credit Card. I placed an order online and the items sent were incorrect, I called the store and I spoke with one individual. She assured me that someone would pick up the incorrect order and replace it with what I paid for online. An hour later, I called back to speak with someone again as to the whereabouts of my order. The call was picked up, I was put on hold and someone by the name of ** answered. He was very rude and short and told me "It ain't nothing we can do about the incorrect sauce, so what do you want?" I then told him someone was going to pick up the incorrect order and replace it. He began talking over me as if my order was irrelevant and then said "What do you want, cheese stick?" Again I have already paid for what I wanted and then I said I would just like to have my $ back. He tells me that ain't gonna happen. He then tells me I was cursing at him when this is not the case. His conduct was beyond rude and I would like to have a refund issued. I also contacted the supervisor ** at **. I am awaiting a response, I will no longer order from this establishment again.

I had called Papa John's on Feb. 24, 2014 @ 5:46pm. When the man answered the phone I told him, "I would like to order 3 of your $10 pizza and also a cookie pizza." Well the guy told me that they don't have $10 pizzas and if I want $10 pizzas then I need to go to Pizza Hut. I replied if I wanted Pizza Hut I would have called them. He says, "Well, we have 2 pizzas for $21 plus tax." So I said ok I guess and I ordered a cookie pizza as well. When I got my order 35 minutes later, my pizzas was undercooked and the cookie was overcooked. I had to finish cooking the pizza.

I received a flyer in the mail for discounted items with a promo code that wasn't to expire until 3/31/2014. This was 2/19/2014 that I tried to order an any large pizza for $8.99 with Promo Code EDM899ANY and it stated it was not valid. I am very disappointed in Papa John's for this. I got an any size and any topping pizza from Pizza Hut for $10.00.

I believe Papa John's has, in certain cases, been overcharging customers regarding their 30 cent special. All their advertising and websites clearly state: "Through Jan 26, 2014, get a large one-topping pizza for just 30 cents with the purchase of any large pizza at regular menu price." It clearly states the deal is with the purchase of ANY large pizza. When I ordered a large cheese pizza for $12.75, I expected to receive a large pepperoni for an additional 30 cents. Since the plain cheese was less than the pepperoni, they tried to charge me the full price of the more expensive pepperoni and give me the cheaper cheese pizza for 30 cents. When I asked them to explain their calculations, I was told that's the way the register computes it. This occurred at more than one location.

Saturday evening October 26th my in laws, who live in Tuscaloosa, Alabama ordered several different kinds of pizzas. Sunday evening, my daughters started throwing up. Then my sister in law and her baby, then my husband and I, then a slew of others that also ate the pizza got sick. We tried to think of other things that it could be, but the pizza was the only common denominator. Needless to say we will not be ordering from Papa John’s ever again. Especially after reading all of these reviews.

I order from Papa John's # 3408, 601 Rogers Ave., Brooklyn, NY 11225. And my order is always late! Today, I ordered bread sticks and my bread sticks were cut into little squares and triangles. My pizza looked like crap. I can't understand how this place stays open. Where is John at? Why isn't he at that location helping them do the right thing? I'm NEVER ordering again.

I used to order pizza and other sides from Papa John's via online on this store: 56-20 Metropolitan Ave., Ridgewood, NY 11385 before since 2008, especially their rewards of FREE pizza when you earn certain points. The reward promo is TOTALLY RIPOFF because every time we have redeem our free pizza, they always delivered it cold and very late (2 hours late). Tonight, we ordered (actually our last order) a side of chicken wings with free pizza and we called the store after one hour and the man I spoke with he said our order will be on its way. But our order still not arrive yet so I called again. This time I was angry and the same man I spoke with he said "they always take the order with free pizza the LAST because is just FREE!" We ended up to order Chinese instead and it arrived less than half an hour and then our free pizza and a chicken wings was never arrive. What a SHAME!!! The manager who ran the store should be ashamed on him/herself!

I placed an order with Papa John's Pizza on August 1, 2013 located at 1915 Nostrand Ave. Brooklyn, NY 11226. When I received the order, I had not opened it up to eat it right away but eventually when I did, I found a mistake in my order which was I ordered 8 PCs wings and paid $7.99 for it and they gave me a 5 PCs wings. I called them and told them my situation. I do not know who I spoke with but that is how unprofessional they are. The guy on the phone said to me, "You ordered 2 hours ago and you are just now calling." That is very, very unprofessional to say that to a paying customer. I told him I am fasting and it is not time for me to eat but I had to feed my kids and that's when I discovered the mistake. How could he talk to me like that. I wouldn't waste my time calling if there was not a problem. He did not apologize or anything. So rude. His customer service skills are atrocious. He sent out another order and I got it. Basically, what I want is an apology and some recognition on this matter of his attitude and the whole customer service.

There was a driving incident, the driver used racial slurs, and went after me... This was March 22, 2013... Have made multiple complaints to corporate... They are unprofessional there and I have had no resolve... I need help.

I have been ordering pizza from Papa John’s since the 1990s. In the past few weeks, I have encountered a problem with Papa John’s honoring their promo codes that they send to me in the mail or by email. If I get a coupon for a free cheese pizza or 1-topping pizza, I would always pay the difference of the few toppings that I wished to add. Lately, the website does not let me do that. So after placing the order, I called the store and they told me there is nothing they can do, so I called 888-275-7272. Depending on who I get on the phone, sometimes they help me; sometimes they tell me there is nothing they can do about the coupon Papa John’s sent me that does not let me add additional toppings and pay the difference.

I ordered online today, had coupon for 2 med 2 top pies for $5.99. Only received 1. When I called the Kenilworth, NJ store asking where my other pie was, they said I only ordered 1. Told them I DID not, but they told me to call online customer service as I ordered online. Called online customer service and they told me that they could only take complaints for what the store is advertising instead of keeping the customer happy and giving me the damn $3 pizza. All this running around for a pie. Terrible way for this company to handle simple legit complaints and really doesn't care about customers. Never ordering from this pizza company again.

On June 20th, 2013, I was very hungry so my sister and I ordered from Papa John's. First of all, we wanted just cheese sticks but they have a policy that it has to be 12 dollars or more which is quite stupid. Anyway, we ordered a medium pepperoni pizza. It got to our house in about 30 minutes (still hot). We gave the guy a 3-dollar tip. After eating it, about 30-45 min. into my afternoon, I felt sick. My stomach was hurting bad... Later in the day, I threw up a few times but still felt sick. I had no choice and went out with family. We had to stop a few times... And I ended up taking Tums but the pain was too painful. It's now 3 am and I can't sleep. My body hurts and it's really hot. My stomach is in terrible pain. My eyes are watery, mouth is dry. In all, Papa John's gave me food poisoning. I will never order from there again.

As always, I order and I am less than two miles from the store, as are a lot of folks, but Papa John's doesn't care if many of us get cold, nasty pizza. They keep our hot and good things in the car, until after they have gone the big mileage to someone else. Tonight was the last straw for me. It took me almost two hours to get pizza here when I live less than five mins away. It's cold nasty, and when I called the store, the gal that answered was a real piece of work. It seems to me you deliver the closest first, and then if the one who is ten miles away gets theirs a little cooler, they can understand it. I am sick of this Papa John's franchise. People are rude, and they need more than one delivery person. I will not be calling them again, cold, nasty pizza for the third time is enough!!!!!

My family and I have been ordering from the same Papa John's since we moved to the area. They are fairly new. On May 21st we ordered a large half pepperoni, mushroom, half Canadian bacon, mushroom and olive for lunch. My mother, 3-year-old daughter and myself all ate the pizza with no problem. Later that night/early morning, my daughter was crying for me. I went into her room to find her vomiting. I got her up, gave her a bath and laid her back down. 30 minutes or so later she was vomiting again.. This continued all afternoon. I myself felt a little nauseated, but I'm also pregnant so I was not 100% sure. It crossed my mind that it could have been the pizza, but I spoke with my mom who was fine (she also ate the half Canadian bacon).

I ordered two pizzas - one being a meat lovers and the other the works. When I received the pizzas, they were not cooked completely causing them to taste bad. I am requesting to be reimbursed for the cost of the pizza at the rate of $16.20 which I paid. The Papa John's #4302 is at 1744 Hwy 14E Landrum, SC 29356, 864-457-3005.

I ordered a pizza online with my credit card and when they delivered the pizza, they tried to make me pay cash for it. I tried to call the store but the girl said she knew nothing about my credit card. I said if my cc was no good, the order would not have gone through. Shame on Papa John's for stealing money from customers and I will post this on YouTube and Facebook and never use Papa John's again ever! The girl answering the phone at Papa John's could not even speak English and played stupid.

I ordered a large "The Works" last night and halfway through my third piece I bit into something hard. It was a bone fragment, small and white with sharp edges. Who knows what kind of animal it was from? I'll never order Papa John's again.

Concord, California on Clayton road - I would have to wait. I ordered a pizza today 02/22/13 at 8:46 PM. Amanda took the order and said the pizza would be delivered in 35 minutes. One hour later, I called back to check to see what happened and Amanda tells me that there was never an order made. She doesn't show any of my information in their system. Every time I call them to order, I give them my number and they pull up my information. So she's obviously lying to cover her own **. Then, I asked nicely to speak with a manager. She said she's the only one there. She can put in a new order but I would have to wait again. It was the worst customer service I ever had. I'm never using their services again and will make sure I tell people I know.

I had ordered a pizza on January 6th, 2013 for my family and me from Papa John's. After we finished eating the pizza, we all went to bed because I had to work the next day but, unfortunately, I was sick all night long throwing up the whole pizza that I ordered that night. The next day, I was supposed to work. I did not go because my body was all sore and I did not feel good all day. I also wanted to say that I did throw up every single piece I ate. I need someone to call me ASAP to resolve this matter.

I'm only giving this one star because I have to just to write a review. I've been thinking about calling it quits with Papa John's. Food is good, but the delivery people always get it wrong. Always. There may have been a couple occurrences where they actually did their job right. I digress, it all started when I lived on my own with my fiance at the time. First time I had it delivered, my order was wrong. I got two large pizzas with a two liter drink. It was like $12 or something. Either way, they only got my two pizzas and no drink. I didn't call. It was only a dollar. Whatever. Next time they delivered, I got a combo that came with bread sticks; a Cinnapie pizza; a two liter; and a large, one topping pizza. They forgot the drink again. So I ran outside my apartment and said, "Excuse me, you forgot my drink!" He was polite and said he'd bring it out back later.

I called into Papa John's for the first time off of Arapaho in Richardson, TX. I called to place an order and they took my credit card information to be charged. I waited for over an hour and called back. I spoke to one of the reps there and he told me that there was no order. There was no further help from Papa John's. What's up with that? Is there someone just taking credit card information from customers? I will be canceling my card but if anything is charged for anything that I'm not aware of, I will know that it was Papa John's employees doing more than taking orders.

My wife and I first heard of the Papa John’s Caribbean Combo Promotion in June of 2012. On June 13, 2012, we ordered our first combo deal. According to the promotion, we had 20 weeks from our first order to place 15 Caribbean Combo orders to receive a free 3-night stay at one of the resorts listed on the TravelRight partner website. Well, on October 18, 2012, we received a Papa John’s Caribbean Combo Deal update that stated we had 14 of our 15 qualified purchases. On October 21, 2012, we placed our 15th Caribbean Combo purchase. On November 1, we received our next update that still stated we were at 14 of 15 qualified purchases.

Don't for a minute believe the online promotions you hear about. If you sign up for the "Papa’s Rewards" program, you will be spammed incessantly and you will get absolutely nothing for it. After signing up for it and going through the hassle of logging on for every single pizza I ordered, I found today that I had "0" points in my account. The "help desk" people had no response for why my account had apparently reset itself and proceeded to hang up on me. Let me tell you how "rewarded" I feel.

We ordered a pizza online, the 1 large 5-topping with 2-liter drinks and it took over an hour for the pizza to get here and then it wasn't hot. It was warm and it ended up being two 20-oz. drinks and the delivery man was not apologetic after a family member asked why it took so long. We're very disappointed in this company. We don't know if we will be using them anymore.

On September 28, 2012, I ordered an Extra Large '"Works" Pizza from Papa John's. After a hour and 45 minutes, the driver (Mitchell **) arrived holding it like a football! Not knowing, I signed the receipt giving him a three dollar tip with the total being $19.41. Upon opening the box, I viewed the delivered pizza only in half of the box which freaked me out! It had all slipped to one side, a take out mess! I yelled, "Wait!" He heard me and put his car in reverse. I showed him the mess and he said, "call it in," so I did and spoke to a manager or someone who said he was. He said that they would not charge my account and make me a new pizza to be picked up in 45 minutes. My husband and I were heading out to pick up the new pizza when Mitchell pulled up with the new one. They still charged me for that catastrophe and I want my refund for being inconvenienced!

My son went and got me a pizza from Papa John's. I believe it was on September 27, 2012. Well let's just say that when he got home with this pizza, this pizza looked as if it was in an accident. These employee cooks that they hired need to be trained better. Then to top it off, he told me he went back to complain and the manager told him he was lucky he got a discount. This guy should not be a manager. He has no type of consideration for customers. He should be terminated. Imagine how he talks to his employees. The pizza place is on Smallwood Drive in Waldorf, Maryland.

We used to order from Papa John's at least a couple of times a month for almost 2 years but stopped almost a year ago. The last few orders before we called it quits consisted of a pizza that was not fully baked or completely wrong ingredients. We only called in one time when the pizza was pretty much raw and the store manager was happy to replace it. Fast forward to Friday. We ordered two pizzas, bread, and wings. The latter two were awesome but one pizza was 100% wrong. It was actually someone else's pizza put into our box. I called and had to go through a bit of a runaround in order to get a new pizza made and delivered. The manager said it would take at least 1.5 hours and we said we would wait since we wouldn't touch the other pizza. (I hate green peppers and my husband hates olives.)

We always eat at Papa Murphy's - great pizza, but you have to cook yourself. My wife and I didn't feel like cooking so we ordered a Papa John's online. We picked up the pizza and when we opened the box, it looked like a cheap frozen pizza. There were no toppings to speak of, no extra cheese and it cost $17.44 compared to our regular Murphy's for about $10. It never had Canadian bacon served in thin strips. It had no taste; it was nasty.

I was driving on US 98 in Hattiesburg, MS around 10:00pm on September 28th, 2012. There was a pizza delivery car sign in the middle of the road. I couldn’t avoid it without hitting another car. It hit underneath my car and damaged my radiator. Just wanting to know what I can do about the repair to my car. The sign should have been removed from the highway. The accident with my car could have been a lot worse due to the sign.

I called to order a pizza, but unfortunately called a minute later to cancel that order and was told, "I give you teachers 50% off and that's still not good enough for you?!" Then he hung up on me! He better be glad I had the courtesy of calling to cancel! I could have just not showed up to get it! So, whoever this ** guy is that works at the Papa John’s in Corinth, Mississippi, try harder next time to be nice to your customers so I won't have to tell people not to do business with you!

Papa Johns' online customer service is useless! Several months ago, I have sent them an email to request for a refund on their chicken strips. The chicken strips were awful, tasted like something from an old frozen food container; no response. Yesterday, I sent the online customer service an email to tell them the special promo I have received did not work; no response. I do not like calling any business's 800 number for I like to have things in writing. So, if you encounter poor service from your local stores, you will not get any help from the corporation.

Over the past two years, I have been ordering Papa John's Pizza delivery online. We travel so we order all over the country. Every time I order, we order extra garlic butter sauce, which my family loves. Often we order up to 5 extra containers, which cost approximately $.50 each. The problem is that we never received them. Every time, the delivery driver apologizes, even offers to bring some back (later). This is unacceptable. I have just let it go because its only a couple of dollars each time. Well, that adds up. I have contacted the company and got no response. This is theft and if they rip off even 50% of their customers, a couple of dollars each time, think about how much money that is. I am tired of being robbed by this company!

Yesterday, 15/08/2012, my wife and I went to have a pizza at Papa John's - 2 pizzas. I was waiting for more than 1 hour and 40 minutes to get my order and finally, I got only one with a very bad attitude. I left the place and was really angry about what they did to me. I will inform everyone about that and really, from now on, I will work hard to let the customer go out of your restaurant. Until now there is no one saying sorry for that. I wish you will know how to train your staff and care about the customer.

Well, I used to order a while back and it was ok. It's real good pizza. So I ordered again. The first pizza was fast delivery. That was good. But I had nothing on it; I probably had 5 pieces of sausage and 2 bites of green pepper on the whole pizza and maybe 5 pepperonis on the whole extra large pizza. I told them when I ordered a second time that I wanted more ingredients. They just ignored me, and the skimpy pizza came. It looked like they took one sliver of green pepper on the whole pizza that's not even covered in pepperoni or sausage. Why am I paying $17 for about 20 cents of ingredients? Well now, I'm done. They just lost a customer, because if this is the way they want to do business, I'm out. I'll never order from them again.

The new location of Papa John's in East Saint John, NB Canada sucks! I was not happy with my pizza because it was dry, had very little toppings and too much crust. When I called the store, I was told since I do not like their pizza, they advised me to go elsewhere next time. The manager's name was Christ. LOL. That's what the box says. It was bought Friday evening, July 6th. I called Saturday, July 7th. When I arrived at the store to get my free pizza, I went to tell the girl and she said, "I do not want to hear about it and you can leave right now. Threatening us you're going to go to Domino's and saying stuff about our store." I left and I will never return.

The specials advertised on TV are not honored by the store in Dahlonega. They told me I would have to call corporate to get the special. Canceled everything to do and go one more block to Pizza Hut.

I ordered a pizza online. Fifteen minutes later, I got a call from Papa John's telling me they don't deliver after dark in my neighborhood. But they told me to come and pick it up. If I felt like leaving the house to pick it up, I would have done so. When I told him that I wasn't coming to pick it up because I didn't have a car, he said he was going to cancel the order. He didn't even say sorry or anything. This information should have been online as soon as I pushed the "place my order" button instead of letting someone get their mouth set for pizza. I should have been offered a coupon or promo code for a free pizza. Papa John's needs to gain more respect for their customers.

A friend introduced my son to Papa John's. It was an instant hit. Every Friday and sometimes an extra day in the week, my teen eats a pizza from your location at #848. This has gone on for at least 2.5 years (your records should show this). To make it easier, I stop by the store and pick up the order. Almost everyone at your counter (mostly the young ladies) know me. I have not changed my order in 2.5 years and the price has always been the same.

It tasted like the crust was pre-made then reheated. Crust was not crisp and crunchy, but dry and overcooked and rubbery. Very greasy, no flavor. One of the worst pizzas I've had. TV ads are a joke. Advertised a two topping pizza for $10.00 but really cost $14.38. They delivered so quickly I was impressed, but then realized upon tasting it, that it must have been pre-made then reheated. My $14.38 went into the garbage.

I ordered their $12 special pizza and when I got to the Oxford, AL store, they said I needed to pay $13.75. Well, I said, "That is too much." Oxford, AL has a 10% tax rate and that should only come to $13.20. What is the other money for? Well, it took a while and the manager had to come over to see what he could do to fix it. What is happening is the special deal is not taking off enough money to come up with the correct price. So I said, "Well, you can get the extra money from other people, but not me." The manager said, "Well, I did not know this was happening." Whether he knew or not, people are paying too much, and I bet I have paid too much in the past and did not notice for being in a rush to eat.

I had been seeing on TV about the new chicken wing pizza and decided to give it a try. I also ordered another large meat. There was not enough chicken on the entire pizza for 2 slices of pizza. The same for the meat pizza. I spent a total of $21.60. I would like my money back. I will not go to Papa John's again and your company needs to be fined for false advertisement!

I ordered an All-meat Pizza online while I was at work. When I finally received my pizza, it was The Works Pizza that I didn't order. I tipped the female driver 2 dollars. When I called back to the Court Street location, Bill the manager was very rude and sarcastic stating, "Well, we're going to need our pizza back untouched." Just trying to be funny I assumed. He sent another driver to bring my money and they failed to bring my tip. I am past angry at their actions and I'm thinking about taking legal action because they were all very unprofessional. I'm mad as hell!

I've been buying Papa John's pizzas since I was a youth! It’s my fave. So I saw a special on a new pizza and I decided to go buy it! I get there and order it the way me and others wanted it! I got the pizza and it was wrong! So I didn’t panic. I just called back and I got put on hold for over 8 minutes. Then I had to explain to the manager 1000 times the situation. So after hearing his attitude and all he finally says is he will make it over. So I went to exchange and he messed my pizza up again, making it with no pizza sauce at all to be funny, I suppose! So I called and I could hear the nasty attitude and him laughing about it like it wasn’t important! I’m so dissatisfied and upset for the first time with Papa John's! This happened in Macon, GA, at the 478-784-8600 location.

I ordered a pizza at 4 pm to be picked up at 6:15 pm at the store in Mount Prospect at Golf and Busse Rd. When I picked it up on time, it was so dried out and overcooked. I called the manager at the store. He offered to make another pizza for me. This was not acceptable to me. I asked for a coupon for another time, but he said he could not do that. I have had other pizzas there that were delicious, but not this time.

I am a little disappointed that my complaint has not been addressed. It has been almost a week. I still have the piece of what looks like a bone fragment found in a pizza, but it is beginning to dry out. It seems to me that there would be more concern.

I went to buy a pizza from Papa John's and when I was biting into a slice, there was a big piece of spiral metal inside, under the cheese where the tomato sauce is. This was at the Papa John's 301 W Las Tunas, Dr San Gabriel, CA 91776. I would like to know if something can be done about this as I still have the piece of metal that was found inside the pizza inside a zip lock bag.

Large supreme pizza - The order was made at 10:18 PM on 04-17-12 and was not delivered until 11:33 PM. The pizza was cold and not crispy, was not cooked done for a thin crust. I was very disappointed on quality of the pizza and the amount of time to get it to my home that is only 3.4 miles from the store in Princeton, IN 47760. I would greatly appreciate any response from your company as all of my family in this area order from your Princeton facility.

I ordered a pizza online today at the price of $15 and change, and was charged a delivery fee. I made the order at 11:10 and called at 11:55 to see if it was on its way. I come to find the pizza is not only still in the building, but won't be ready for another 15 minutes. I then asked to speak to a manager, who was not in yet. I was told to call back in 15 minutes and when I did, the manager still wasn't there. I ordered this pizza at 11:10, it is now 12:30 and it still hasn't left the store. I am disgusted at the slow delivery service, as well as the fact that I have already been charged full price and a delivery fee for food that I have yet to see. The manager also hasn't showed up at the store yet, which I feel is ridiculous. I do not want to give my money, time or good word to a company that cannot provide the service that they so proudly claim. If you cannot provide the service that this company struggles to claim, then don't bother saying you can deliver at 11. It's really disappointing.

I ordered 2 pizzas. I am very disappointed with the thickness of the crust. I have had your pizza several times and the crust was a lot thicker. This crust was like a thin pizza. I called and complained. They said that nothing has changed and offered me another pizza, but I refused.

I placed an order to Papa John's online on April 1, 2012 at 6:45 pm. I was told my order will be here in 30-40 minutes. I waited 1h 30m and I called the store to see the progress of my order. At that time, I was told by the manager, Tony, that my order was on the way. I waited another 30 minutes and called back and Tony said that the order just came out and it was leaving now. I agreed to wait another 15 minutes. Twenty minutes later, I called back and told Tony that I would be leaving my house soon so I wanted to cancel my order. He said I couldn't cancel it because it had already left. I waited another 10 minutes before I finally called and demanded he cancel the order because I was walking out my door. Four days later, I called customer service and was told to call the store and make sure the order was cancelled and not marked as delivered. I called the store and the manager told me to wait at least 7 days after my order to get my refund. Today is April 9, 2012 and I still haven't received my refund. I would like a full refund as soon as possible.

Advertisement: Thanks a lot, Papa Johnny. After filling out your survey, I have already received 5 phone calls from people wanting to sell me things within the first two hours of completing the survey. I was "duped" into giving the info, telephone number, etc., having no idea you would pass on my private info. I will never ever give Papa John's any of my business ever again. I would never have thought Papa John's would engage in these types of tactics. I'm very, very disappointed in a company that I held in the highest regard, business-wise, product-wise, and community-wise. Very disappointed!

I recently agreed to participate in a survey Papa John's offered. In return, I was told I would possibly receive a $100.00 Papa John's certificate. I found the questions to be very personal in nature, ones that I'm sure my answers were sold to businesses that matched my answers. I feel that I have been "duped" by Papa John's and it came as a big surprise. I never would have thought Papa John’s would take part in something like this. I am more than disappointed with Papa John's!

Papa John’s has the worst service hands down. I ordered a pizza that came completely wrong and they said they can’t do anything about it.

My pizza was an hour and a half late and the pizza place is just around the corner literally. When I called to figure out why it was so late, all they could tell me was that it was on the way.

On Sunday April 1, 2012, I ordered 2 pies, one was a buffalo chicken pizza with no onions. Well, I received the pie and my child bit into in the pie - it was filled with onions. When I called, the young lady was pleasant and tried to the best of her ability to resolve my problem. The young lady called me back and informed me that the driver would not be able to bring me a new pie and pick the old one up, so I asked her if I could speak to the manager. She said sure. I was on hold for about 6 minutes. Then I was hung up on. When I called back, I was able to speak to the manager and asked him why I wouldn't be able to get another pie. Actually, the pie I originally asked and paid for. He replied by telling me I can order another one and he would take 25% off and I replied absolutely not. Why should I be accountable for one of your associate’s mistakes? He informed me that I sounded ridiculous and told me that the only way I would get another pie is that I come down there and get it myself.

This is an eye opener.

I called the store in Hendersonville, NC to ask if they would honor an internet special and was told I would have to order online which I tried to do, and it would not let us order the two pizzas for $20.00. As I ordered one, the other would click off. I called the store back, and the manager said I could order there. I ordered a meat pizza and a works pizza. He would not take the order, saying that was not on there. Actually, it is advertised with a picture of a works pizza. I'm fed up with problems with Papa John's. I do want something done about this.

I just want to say I went to your Willoughby store in Willoughby, Ohio and ask them to make me a small pizza with a thin crust. Normally, they couldn’t make it unless it was a large pizza. The pizza was so good. The person that made the pizza did a great job. I ate the whole pizza. That’s how good it was. The service was excellent and they need to be rewarded. They walk the extra mile to satisfy their customers and I like that. I will be going back tomorrow. What a great job they did.

I was sent a coupon code for a Super Bowl special (free large 2 topping pizza and a 2-liter Pepsi Max). I couldn't get the code to work nor could my 16 year old son. They said they couldn't take the code over the phone but gave me a toll free number to call. The number was busy for 20 minutes, so I gave up. I wrote to them from their "contact us" on their website explaining the situation and saying I'd never spend another dime at Papa John's. That was weeks ago. I never heard a word back from them. Apparently, they don't care if they lose a customer—strange in this economy.

I ordered in the Willis Avenue, Williston Park LI store #3163, based on an email received a few hours before and found out that the offer had to be ordered online. I told the counter person that I was unhappy because that fact wasn't obvious from the email. She was angry that I made her think about what she was doing because she was downright nasty to me at the counter and then to top it off, she made sure that my order was wrongly prepared and I didn't know that until I got it home.

Racist comment was made where I live. About a month ago, I called to order a big meal which consisted of about $50. When I asked the lady to repeat my order for conformation, she denied my request stating that she thought I was joking. I argued with her that I wanted my order and this wasn’t a joke. She then forwarded my call to the manager who said the same thing. I just hung up and ordered somewhere else.

It took an hour for the pizza and chicken strips to be delivered. When the very young female driver finally got here, she had only the pizza in her hand. It was not inside the keep hot bag and was cold. When I informed her I ordered chicken strips too, she said, "Oh, yeah. I left those down in the car,” and just stood there. When I asked her if she would please go get them, she acted as if I'd asked her to murder someone. I normally tip very well (at least $5), but that little girl got only $2. If I had had exact change, she wouldn't have received a cent. I will not be ordering again. By the way, the total I spent and normally do spend was $35.62. This was at 11:40 a.m on the 11th from the Plymouth store. It says on the box the place is "managed" by someone named Cariel.

I ordered from the Papa John’s in North Miami about a week ago. The pizza I ordered was not to my satisfaction and was badly prepared. I spoke to the manager and he assured me that I have a store credit that I can redeem at any time.

We had an order of cheesesticks and cinnapie. We were told that the wait time was an hour. Being it Saturday night, we understood and accepted the wait time. It is now midnight in Saint John, New Brunswick, Canada and we just got called by the driver stating that she was on her way. We had to call the store at least two times and were told both times to wait another 10 minutes, plus another 10 minutes. We waited for an hour and a half for a "pizza" order that is getting out of hand. There definitely will be no tip this time, nor any other time. We will surely reconsider ordering somewhere else, instead of a store that doesn't take care of customers--and lies.

I had ordered a pizza, ½ onions and green peppers and beef on all the pizza. The pizza was cold and you didn't even see the meat or the vegetables, and the wing was open and not sealed.

I ordered a pizza at 6:45 pm. I received a confirmation e-mail that the pizza would arrive in 30-40 minutes. At 8:00 pm, the pizza was still not here. We called the store and they said it was on the way. At 8:30 pm, with 2 hungry children under the age of 4 and past their bed time, we kept waiting.

Bad pizza. I ordered an extra large ground beef and green olive pizza with extra cheese on Sunday, 2/19/2012. The pizza barley had beef and much less green olive. I called and talked to the manager. He replaced the pizza an hour later, and it was basically the same mess. I paid $14.01 for the pizza. The pizza taste like cardboard!

I received an email for the free pizza and soda deal. I went online to get the pizza. Even though I made that order when I got to the store I was told I never did it. They didn't have my order in, yet they somehow had the other pizza order that went along with it. Also, when I asked if they would still give it to me since I had the deal in email format in my hand, they said it had to be done online. I was first told it was my fault, and then once I showed my email I was told by what seemed to be a manager that it was happening everywhere. I had to buy a cheese pizza so as not to disappoint my kids waiting at home for their pizza. I will not be going back to Papa John's ever again. I was a loyal customer.

The food wasn’t ready on time. Wrong breadstix. Then paid for food while waiting on breadstix and the girl he paid was on the phone. He asked a guy if he could get his pizza and the guy said did you even pay for it and Mr. ** said yes. The pizza guy said what was on it and how much was it because he didn’t believe he had paid for it. He couldn’t prove it because the girl was on the phone that he paid. Mr. ** told him what was on it and how much it was and the guy still didn’t believe him. The girl got off the phone and said he paid for it and the pizza guy said, “Oh, sorry, buddy.” Then Mr. ** was driving home and went to eat a piece and it was cold. When he got home he had realized the breadstix weren't cheese breadstix, so he tried to call and they put him on hold at least 7 times.

I ordered pizza at play Johns located at 1480 grab river road suit 100 put 2815451212. The wrong pizza was delivered. The driver returned it without apology. I called the store explaining the incident. The manager told me that another pizza will be made for me as soon as possible and that took one hour. The delivery man showed up five minutes after I got off the phone. He told me I owed additional $2.40. I guess it's the fee for correcting my order. Tried my very best to keep my cool. The driver went back into UK is car, called the store. And apologized for the whole evening. The apology should have taken place immediately. The first pizza was delivered. Driver, and manager lacked customer service skill. Very sad also.

Less than an hour after eating the pizza, I got stomach cramps and diarrhea. I ate 2 leftover slices 2 days later and the same thing happened. This was my first time ordering from them and definitely my last! Maybe that’s why the owner always shakes his head in the commercials to say, “No, don’t buy this **!”

As I called in an order for pickup, thirty minutes later my husband and I pulled into Papa John’s parking lot. Before exiting our vehicle my husband and I sat and waited the remaining ten minutes before actual pickup time. While sitting there in our vehicle we witnessed an employee (woman) whom we think may be a manager in uniform exiting her vehicle with a dog cage with a rat terrier dog in it. As she approached a vehicle besides her showing them her early Valentines present (dog) her husband got her. As she walked away with dog in cage in uniform she entered in the back door, which employees enter and exit thru. My husband then gets out and goes in to pick our pizzas up to find this same (woman) employee in Papa John’s working! Needless to say, dog is inside in the cooking area of Papa John’s. It does not take a rocket scientist to know this is a health issue and not permitted! Due to no name tags my husband was unable to get this employee’s name but we were able to get her vehicle description and license plate number. Indiana plate: **. Needless to say once we reached home and opened our $44.00 order we found a white short hair on one of the BBQ chicken wings! Totally disgusted! Something needs to be done!

With the biggest sales day for pizza approaching (Super Bowl), please consider this story when selecting a pizza company to deliver your pizza. This happened to me on 1/7/2012. I had a piece of metal shrapnel, about the size of the end of your finger with sharp prongs sticking out, in my Papa John's pizza. Papa John's determined it came from their mechanism that moves pizza in and out of the ovens. Talk about "special ingredients"? Call some other pizza company for their Super Bowl pizza.

I'm a whiny crybaby customer who wasn't cuddled by the underpaid employees of my local Papa John's. I ordered a pizza, which was read back to me, and I agreed was correct, only to change my mind after I got it. I complained that they didn't know I forgot to add pineapple, and I wanted a free pizza to replace it. They said no problem, they would send out another pizza. I just had to return the incorrect pizza to the driver. I'm really just an ** trying to get free **, so I ranted and raved for ten minutes about the unfairness of the situation. I told them I wanted a free replacement, a refund, and to keep the pizza they made correctly in the first place. When they refused this, I started screaming and cursing at the person on the phone. They were very polite, so I figured being a big baby would get me what I wanted.

I work in an upscale apartment community in the 75204 zip code of Dallas Texas. I came to work on 02/25/2012 only to discover that every car and apartment was flagged with coupons from our local Papa John’s located on McKinney Ave. with the same zip code. I called the manager on duty and he told me that Jerry ** owned the store but that it was a company store. I was sent to this site to file a complaint. We have to pay staff to go around and pick up all these coupons and throw them away.

I received a $8.99 coupon from your international office. The amount of coupon was $8.99 for a three topping pizza. I ordered one using that coupon. The total cost delivered was $11.70. They charged $16.75 then discounted the price $5.76. All your TV and other ads say a large is $11. Maybe someone needs some help down here. Second time I have had a bad experience with this business.

The place is West Denton in Newcastle. We waited an hour after we ordered. When it did not come, we phone only to be told our pizzas had left twenty minutes ago. Our pizza did not arrive, so we rang again, and was told they had come to our door and were told there was no order, but they would send more out. This was an hour and twenty minutes later, with no sorry or discount. No one came to our door. After a long day of DIY, I did not want to start cooking.

After Joshua, the assistant manager at store #1505, received my cash payment, and placed it in the register, he went to the back, placed my pizza in the box, then sliced the pizza, and held up the pepper in one hand, and the garlic butter sauce in the other hand, and yell to me "do you want peepers and sauce?" I told Joshua when he returned to the front counter/register that it is a health and safety hazard not to handle food, after receiving money, without washing your hands. Joshua said to me that the vinegar neutralizes the germs and bacteria. I left and later return a few minutes later for my receipt, that I did not receive. I don't plan to visit this place again!

I placed my order at 8:28 pm and they ensured us delivery in 45 minutes. Then I phoned back at 9:30, still no delivery. So I picked up the pizza myself at 9:45. The pizza was cold and the breadsticks were hard as a bricks.

I always order my pizza on-line hours prior to the delivery time. Over the past 8 weeks, my local store delivered my order late. The first time the order arrived late, it was by 15 minutes so I went on-line and filled out their complaint form. Weeks went by and I never heard a thing. Then about 3 weeks ago, I placed another order that arrived 30 minutes late and was undercooked and was not prepared as I had specified in my order. I called the store and the shift manager told me to basically go ** myself, that he was not interested in resolving the issue.

I had order papa john pizza online a hour ago and I have not gotten my pizza. Why is it taken so long? I should had gotten my pizza already. T is now going on 5:00, I ordered around 3:30 online. I want my pizza.

I called to order pizza on 12/27/11 at 6:01PM. A young woman answered the phone and identified herself as "Shenell". I advised her that I wanted to place an order and could she look at the account as there should be a courtesy pizza from a previous incident with a driver who threatened my daughter. "Shenell" then replied, "there is nothing like that on your account". I asked her could she please speak with her manager. At that time, I could hear Michael state "just give it to her". At that time, she gave me a total of $1.99 and hung up. I then called back at 7:06PM to inquire about an ETA for the pizza. I said "hello, I am calling to see the delivery time frame for and I provided my address". Shenell then stated it'll be there in a little while. I asked if she could tell me the time the pizza left. She stated 6:16PM. I then stated that I just wanted to check on an ETA since it has been almost an hour. Shenell then replied, "you'll just have to wait. It is raining and it takes time to drive".

I ordered some food. They told me it would take about an hour and twenty minutes. I told them to make sure it's not cold. Then when I received my order, it was frozen, and it took them another hour to return my money.

I ordered two large Pizzas this evening over the phone. A guy said that it will be delivered within thirty five minutes (by walk distance from my apartment to this Papa John Pizza is less than 3 minutes). After thirty minutes, I called them and asked about my order, the guy put me on long hold, and while I was on hold, I walked to the pizza store and saw the guy on the cash register was gossiping with someone on his cell phone. I asked him why you are doing this **, you put me on hold and doing here nothing just laughing with someone over the phone. This guy looks like Russian and I don't know the name (Harper Choice Columbia, MD 21044). Up to now and it's 12:00 mid night, nobody delivered the Pizza and I checked my bank account online and they charged my Credit Card for $23.19.

So I order at Papa John's located at 2850 Saint Lawrence Ave, Reading, PA 19606 a lot. I use a lot of garlic sauce, but it so happens the rest of my family does too. We always fight over the sauce. So I called in one day and talked to an assistant manager who said they could sell me a case at $15. Then they said they would call me back. Week goes by, I ordered Papa John's again and told the delivery driver to tell his manager Christine and general manager Jeff to call me back as they had promised. Two weeks later, I went to Papa John's and talked to Christine again. Then she called the general manager and they said they cannot sell it to me.

On 9/15/11, I ordered your current special, which is one large pizza up to 7 toppings, from the website. When I received the pizza, it was the wrong pizza. So, I called in to inquire about what happened. The manager at the time, Darik, said that mine was put in the wrong bag. He offered one that night or the same deal for free next time. Being very hungry, I opted for the latter. When I called in to get the free pizza, I was originally told that they can't do more than 2 toppings on a free pizza, which is not what I was told before. The manager, I was told Purgut, got on the phone. He started to give me a lecture on how he can't do that, but will do it for this time only. I felt belittled by his tone as I thought I was getting a free pizza that I was entitled to. He then said that I have to pay for delivery. But I countered that this whole thing should be free as they messed up the order last time. He asked, "Did you return the pizza?" His tone was very condescending. He tried to lecture me on how he doesn't do double toppings (which is offered on their website). He said that in fact, the deal is over (which isn't true as shown on your website).

My daughter ordered an All-Meat pizza online and when I went to the the store to pick it up. When I took it home, my daughter opened it up and it was a Supreme. She called the store and let them know that they gave us the wrong kind of pizza (the box even said All Meat). They told her that there was nothing they could do to help us but we could order another pizza. They told her that if we brought it back, they would just throw it away. They could not have cared less that they ** our order and they probably has done it to so many others.

I went in to order a special pizza at about 11:45 pm and the employee acted as if he couldn't make the pizza I was ordering and refused to place my order. I asked if I could speak to the manager and that's when I found out that he was the manager. Wow! The worst service I've ever received from my favorite pizza joint! Thanks to one of the drivers that came in to take the order that the "manager" said that he couldn't do, but I'm really upset with the way I was treated that night. I was cursed out while in the presence of my 10 year-old nephew.

I ordered pizza. An hour later while I was wondering where the pizza is, I got call from the location. They were not going to deliver pizza, because I should have called Cherokee Ave. store. They figured this out an hour later? I called Cherokee Ave., Florence SC 209501 store. They told me it will be more than an hour before they could deliver. I had 2 guys under my car, fixing it for a pizza. They said they gotta go, and just give them $100. I said wait for 60 minutes for the pizza. They said, "No can do." It had already been over an hour, and it was 9:48 PM. I offered $100 or they could take my distributor cap. I gave them a check for $100 and cancelled the pizza.

I have sent one email and have heard nothing back! The last two times I ordered from the Timberlake store, my pizzas came 40 minutes after the time I was told they would be here. They were cold and by the time they got here, it was time for bed! The driver said they were short of help (that was very bad on a Saturday night), but it is really bad when you do not get back to the person who orders from you all the time! So this is the second time now. We will see if you will find the time to get back! I also called back the store that night and was put on hold and no one ever came to the phone. Why, Thank you!

Our pizza was not only late but after it finally arrived we could not eat it. It was burnt to a crisp absolutely the worst pizza I've ever had.

The driver was driving recklessly through a residential neighborhood where the speed limit is 15 mph. The driver was easily exceeding 45 mph. I confronted the driver as he almost hit my 4-year-old son riding his bicycle.

They have horrible service and horrible attitudes. I was on hold for 45 minutes while waiting to place an order on a weekday afternoon. I finally grew impatient and proceeded to go to the store and make the order there. When dealing with the manager on duty (Shawn), I explained how long I had waited on the phone and her response was not only rude, but offensive towards me. I've been ordering from this same Papa Johns for life, and we've provided them much business through our community organizations by making large catering orders. The delivery was long overdue and the pizzas were cold when we received them. When confronting the driver about the situation, he replied "Tough **".

My sausage had bone fragments in it. Gross.

I bought a pizza from Papa Johns about two months ago and it had a rock or something in it and I bit it and it chipped my tooth. I sent it back with the rock and the manager sent me another pizza and told me he would let me know what it was, but he never did. I wrote an email complaint the same day it happened to Papa Johns.

We got a pizza last night and could not eat it til tonight and the crust was burnt. And when I called the manager, he said, "what do you want me to do?" And said I will never eat their stuff again and just hung up.

I made an online order like I usually do with Papa John's. The computer submitted my order online without me entering my info. So, I called the store and explained what happened and I asked the person who answered the phone if he needed my order number. He pulled my order by my phone number.

I ordered my pizza online as always. I have been a faithful customer of this specific papa john's. Meaning, I order at least once a week. I ordered an extra large pizza with pepperoni , bacon, green olives and jalapenos. I ate a slice and decided to take off the jalapenos when I noticed a bug under the jalapeno..

I attempted to order a pizza on Saturday, after being put on hold for ten minutes first. The guy finally comes back and asks me to hold again, which is for another five minutes. He come back again and ask me my phone number and address, and he puts me back on hold and tells me they don’t deliver to my location, which is three minutes down the street. This goes back and forth for another five minutes, and after he has totally ** me off, I tell him, ** I will pick the pizza up.

I contacted the above store to place an order and was asked to hold. The employee returned stating that they did not deliver in my area. I explained to her that I had deliveries from this location before, this was the only Papa John's in my zip code and I'm less than 15min from there store. She stated that my address came up as needing an over ride so she checked with her manager and the manager stated they would not deliver to my address.

I was completely grossed out and prayed that someone else was making my order. I took the pizza home and it tasted terrible. My family joked about the "Better ingredients, Better Pizza" slogan.

Papa John’s has an offer for free pizza. Every 25 points, you get a free pizza. I have 106 points and tried to get my free pizzas and they won’t give them to me. It does not say anywhere that I can’t do this. Customer Service will not do anything about this. I tell you, this is not right.

I gave an order to Papa John's online and received the the confirmation email at 8:29pm and it said it would take about 30-40 minutes to deliver. After an hour of waiting, I called them back and they told me the driver just left two mins ago. The guys also said they just received the order and I should wait longer instead of calling them up and asking them.

I called the store number to order a pizza and the automated recording says, "Go online and order a large pizza at original price and receive a free order of cheese sticks with promo code 'free cheese'." Instead of ordering by telephone, I went to papajohns.com to order large ham, pineapple and bacon pizza. I added the promo code and it says, "The promo code you entered is invalid, please try again". I tried again and then called the store to ask about the online promotion.

On 11/18 at approx 6:20pm, I ordered a medium pizza with extra sauce, onions, pepperoni and sausage. Approximately 30 minutes later, I received what I ordered, but with extra cheese. I am not a big fan of extra cheese, but I tasted it to see if I'd mind eating it anyway. I didn't like it, so I called the store to let them know of the error. I spoke to Vanessa. She told me someone would send a replacement. An hour later, this pizza had not arrived, so I called back. Vanessa answered the phone. I explained I hadn't received the pizza. She said someone should deliver it shortly. I asked if the person had left yet. She told me they had not. I asked for the manager's name. Instead she put him on the phone.

I called to order a pizza at 10:47. I was told they were close to delivery and everything was cleaned, so they were closed. I told him I know their hours because Ashy, the district manager, did not fill my order the previous day because of a glitch in the online order ten minutes later. William then called me a retard and said I was not getting my order. I asked him for his name. There is no reason talk to me like that then proceeded to kick my ** you ** and put me on hold.

On 11/12/2010, I placed a order from papa johns pizza online in the total amount of $39.31. A guest in my home was the one that paid for the order. When the delivery driver delivered the pizza, my guest that paid for the pizza online with his credit card is the one that sighed for it. I was not aware of the fact that my guest did not give a tip to the driver.

On 11/12/2010 at 5:56 pm, I entered this store with my wife and my sister. I ordered the special 2 large pies with 2 toppings, wings and a soda. I ordered the thick crust and repeated it 3 times because the guy taking the order didn't speak or understand English well. When I drove home and open the boxes it was thin crust. I called the store and they begin to insist that I had ordered the thin crust. After speaking with 3 different people, they tell me to come back and pick up 2 other pizzas. They refused to deliver it because I was out of their coverage area. I asked them to call a Papa John’s closer to me and have it delivered and they refused. This is the first time that I have ordered anything from Papa John’s and my first experience is not good at all.

First, during the phone call to make my order, a young lady who failed to greet me nor mention her name answered the phone. I initially asked her what time does the establishment close and she said “Now!”. It was 10:19pm at that time. Then I asked her were they still taking orders, she then put me on hold and asked someone, “Are we still taking orders?”. She came back to the phone and said, “Yes, we are still taking orders”. I was like, “So why did you tell me you're close, if you are still taking orders?”. She did not answer my question and asked me do I want to order, I replied yes.

My complaint is of a different nature. Both my husband and I have noticed that there are never any African Americans or other minorities used in your commercials. I don't quite understand since every time I go to the restaurant, there are only blacks behind the counter. We order quite a lot and are wondering if our patronage is even appreciated. I plan to keep writing until my concerns are answered.

I ordered a pizza on Wednesday, October 27, using the promotion where you get large pizza with a topping for each Dallas Cowboys touchdown (four in this case) for $8.99. I was extremely disappointed when the pizza arrived and had all four toppings but in a quantity less than one would expect if only ordering one topping. In fact, it was nothing more than a cheese pizza with a light dusting of toppings.

I made an order for a pizza at 6:23 pm, and after 45 minutes, I called and was told my pizza would be delivered to me within 20 minutes. Forty-five minutes later, I called and demanded to speak to the manager and was told that it was a mix-up. They thought my order was for pick-up, which didn’t make any sense because I was told earlier that it was already on the way. The manager then asked if I would still like my order; at this time it is 7:50 pm and I had no choice but to say yes. But there wasn’t any type of offer made for my inconvenience. I was really disappointed in the service on all counts. The young lady who had taken my order was very short with me and never even told me her name. I work in a professional atmosphere and wasn't expecting 1st class treatment, but I expected a lot more professionalism.

Began work as driver a few months ago. During training, I messed up an order but it was able to be corrected without customer issues. Manager would say I was not fired but would not put me on the schedule for weeks at a time. I would call manager and district manager and was given run around regarding my hours and 2 missing pay checks. I was fired this week-not by manager but by assistant who wrote down that I was canned because of messing up orders, taking too long to deliver, etc.

Me and my children were shopping and went to Papa John's to get a pizza. I walk in first, heard a man yelling at a woman and using really fowl language. If I was that woman, I would have quit because he was cursing her and called her stupid. They didn't even see me come in, and i didn't want my children to hear such fowl language.

It took 3 1/2 hours to get the pizza then when we got it, the pizza was really cold. I may never go back to the store ever

Orders from this store, consistently very poorly prepared. If more than two toppings are ordered on a pizza at least half of them will be left off. The pizza crust is always undercooked and the quantity of the toppings that are put on the pizza is always ridiculously sparse. Apparently the managers at this store are much more interested in keeping their bottom line expenses cheap than providing a product that satisfies their customers desires in a pizza pie.

I've never had good service from this place, but I love Papa John's Pizza and this one is only a few blocks from home. Tonight I called to order a pizza after checking their hours online. The website stated they delivered until 11:45pm, I called at 11:20. The girl who answered the phone answered by saying, "Thank you for calling Papa John's. I'm sorry. We're closed." I asked what time they closed and she paused, then said 11:15. And before I could speak she hung up on me. It's just rude. The order is never right. The person on the line is always rude. Once I was told I had to pick up my order because they had never heard of my street (which, at the time was Murat St...only about 6 blocks away). I won't order from here ever again.

I walked in to worde the Monday special, which I have done many times in the past. I thought it unusual that there was nobody making pizzas, and this bozo was the only one there. I payed and 15 minutes later picked up a pizza that I wish I had looked at, because I really think he gave me something from the refrigerator warmed over. I am not sure whether the oven was moving or not. I saw delivery men outside but inside there was no action at all.

We are so sick of the commercial you're running showing the girl with food in her mouth. In our office, we have come to an agreement that we will not buy anymore pizzas for our luncheons or parties until that commercial is stopped. It's disgusting to see someone talk with their mouth full of dough.

First, I know it after hour I had a long day but I always order from Papa John and 90%of the time, it always mess up. I'm not trying to get anything free, but I spend too much money and I never get what I paid for. I order from Papa John like two times out the week, and it be the same thing--a ** order. My bill is over $25.00 every time. It's came to a point where we order cheese bread and a pizza, and they can't get that right.

Ordered pizza. When it got to me and family and we opened it up, it was all messed up. Cold. Nothing was right on it and they already took my money. When I called the manager told me it was my fault and that's how we ordered it. One, we don't like BBQ sauce and the whole thing had BBQ sauce on it. Asked for pineapples and there was no pineapples even though the box said, it did. I had to go out for dinner and spend what little money I have dress the kids and was just [bad] and mad we could not even eat it.

Today, I had gotten ready to order a pizza from Papa Johns, knowing it was Super Bowl Sunday. We called about an hour before the game to make sure we didn't have to wait too long. After calling our local Papa John's number 2196, we were informed that our pizza would be ready in 20-25 minutes. Hearing this, we decided to place our order for one large pizza. Keep in mind that we had ordered this at 6:01PM. (I checked my cellphone records.) We ran to McDonald's to get our other food for the night and got to Papa Johns at 6:40PM, which should had been 20 minutes after our given wait time.

I am a regular customer who orders pizza delivery using PJ's online ordering service. When one receives an order confirmation online, the confirmation e-mail explicitly states (as of today): "If we are unable to reach you by telephone, you will receive an e-mail notification from a Papa John's customer support representative.”

I ordered pizza two-three days ago during the day online and I paid $10 by papa card and the rest I was to pay in cash. The guy didn't have to call me, he came straight to my door and he confirmed how much I had to pay and I gave him that exact change he said I was to pay. Now the two days later (which was last night) I ordered again and my order was about $20.

This outlet refused to honor email gift certificates.

Papa John's distributed a coupon in the Valpak of Charlottesville for an "absolutely free 3-toppings pizza when you order online." It's valid till Tuesday, 9/29/09. Yet, when I went to order online today, 9/29/09, none of the Charlottesville, VA Papa John's restaurants were accepting online orders. Seems like false advertising to me!

I am a secretary at the elementary school on Fort Polk. Since it was summer I decided to order pizza for the custodians and office workers. I placed my order online first thing that morning. At 11:03 am, I called to make sure they received my order because I had an uneasy feeling about it. No one answered the phone. I continued to call, but no one would answer until 12:30 pm (my order was supposed to be delivered at 12:00). The manager told me that my pizza was just coming out of the oven. He said that the computers had gone down. I told him I called at 11:03 and all he would say is that the computer was down. When I told him it was funny that he couldn't answer the phone just because the computer was down, he huffed real loud and would not say anything else. I asked to have a store manager call me back. Five days later, I still haven't heard from anyone. My husband went to use the 1 free pizza coupon they gave me for the $30.00 order I made. The same manager laughed and said, "I think I made her mad."

Papa John's made a mistake with my order, then compounded this with telling me all sorts of falsehoods - stuff like, "I just asked the regional manager, who happens to be at the back" and "No, you cannot talk to him. We will refund your credit card in 2 weeks!" etc. Note: Never pay by credit card. I ended up calling the real regional manager (John **) and stated my experience. He asked, "How can I make this right?" I said, "Number 1, educate your people; Number 2, have a convenient comment line; and number 3, give me one free pizza." John sent me 4 or 5 coupons for complimentary pizza. He even crossed out the one topping and wrote three toppings in its place to match my original screwed up order.

I went to Papa John's with a 25-dollar email gift card certificate. I presented it to the team member at the cash register and he refused it. This is one of their own promotions. There were gift cards on a rack. I was told by Giftcertificates.com that it would be accepted.

I called the store because I had ordered a pizza and I received the wrong pizza and wanted to speak to the manager. Then Ralf the employee pass me to the manager and I asked him his name to be sure he was the manager when I went to the store. The manager said his name but I didn't understand him. Then I asked him again for his name and he said, "no you give me name." Then I said I need to speak to the damn manager. And he replied with "SHUT UP ** GO ** YOUR MOTHER." And Then he hung up the phone.

I order a meal for my family at this location the pizza took over i hour and a half to be delivered> The driver calls me after all that time and ask me if i still want the pizza and i told him yes. When he arrives to my house the pizza was cold he was very rude and not polite at all. I call to speak with the manager who did not give his name and was very rude and hanged the phone on me. This is not the first time i have a bad experience whith papa johns

know i am out of my money and no pizza

On 9/30/07 I placed a phone order for a large 5-topping pizza for pick up. The order was taken by Wendy and repeated back to me correctly twice. I arrived at Papa John's at about 3:49 and paid for the pizza. The pizza was given to me by Wendy and when I checked the pizza, it was incorrect. I told her the pizza didn't have pineapple to which she immediately replied, "You didn't say pineapple" in a defensive and loud voice. She insisted that I didn't order pineapple and throughout our conversation was very angry, defensive and loud. I asked her to lower her voice and I asked to speak to her manager.

Every time I order from them on-line, it ask if I want to order a magazine subscription also. For the life of me, I can not understand why I am given this offer every time and their system has not stopped it. It is a borderline opt-in/opt-out offer scam.

I ordered a pizza at 6:15 in the evening and let the person on the phone know that I was paying by check. At 7:15, I called the restaurant back and asked where was my pizza...I ordered it an hour ago. She replied the driver has already left. He eventually got to my house at 7:45, 1 hour and 30 minutes after I ordered it. As the driver stood at my doorway, I asked him how much it was, what I was quoted on the phone was not what he told me, so I had to write another check. After giving him the check he held on to my pizza staring at the money I had on my left hand. It wasn't until I gave him a tip did he finally offer me my pizza.

Below is a verbatim copy of the letter sent to Papa John's corporate headquarters.