Papa John's

I went over to my kitchen table and I opened the first box and I looked and I looked again and the bottom of one of the Pizza's was raw and not cooked at all then I opened the other box and there was barely any extra cheese or pepperoni and I was very upset over this. Everyone was hungry so I had to heat up my oven to heat and cook the Pizzas. While the Pizzas were in my oven cooking my wife yelled out from the other side of the house and she said, "Oh My God, you have to come see this now!" I said to her, "What is wrong?" She replied, "I can't put it into words and come to the bathroom".

I went into the bathroom and I looked down into the toilet and there was a large human fecal matter at least 3 feet long and sticking out of the water and it was left by the Papa John's delivery driver and he did not even flush it down. I did flush it but I was scared due to the size of it the toilet might overflow and run all over my bathroom floor but I got lucky and it went down in one flush. I was very angry over this due to the fact the Pizza's were not made the way we ordered them and I had to put them both in the over to heat and cook them and the delivery driver had done what he had done in our bathroom.

I called the store and demanded to speak to the manager and I was put on hold and finally he came on and I explained the situation to him and he replied to me, "Sir, that is impossible as all of our Pizza's are made to order with the highest of quality ingredients and I do not control the bowel movements of our drivers and I do not know what to tell you" and he hung up on me. We will never ever order from Papa John's ever again due to this episode we had encountered with them!

At this point I was fuming as they were going to send the driver out with stone cold pizza and it had been almost 2 hours since the order had been placed. I was really disappointed so asked for them not to worry and give me back my money as I could've cooked my own food in the time that they took. And I was told that they were unable to give me a refund and that the only thing they could do was to send the driver out again to re-deliver. I was adamant that they delivered fresh hot pizzas and not ones that had been re-heated. What happens just after 8pm the pizzas arrive and guess what - they tasted like they had be re-heated and delivered again lukewarm. This is the last time I ever order from them. I am absolutely disgusted.

I hung up & finally spoke with the first employee. I have never dealt with such foolishness. I've sat here for a hr waiting for pizza to feed my toddler who is now up past his bedtime & has school tomorrow, because I had to make him something after we've waited all this time for our pizza. While mistakes do happen, the second employee that I spoke with was childish & very unprofessional & we will not be ordering delivery from here again. If we even decide to even carry out. I'll stick Domino’s & Pizza Hut. Smfh. Luckily for them Consumer Affairs is nice because I'd give zero stars to these goofies.

I placed an order it was delivered incomplete. I then called the store only to speak with a rude manager who did not attempt to make things right. I feel no matter the cost when you place an order and pay money for what you want, at the very least you deserve adequate customer service. While where there are human hands there's bound to be error the aftermath is what potentially could make a difference. I will never order Alliance, Ohio Papa Johns again

I could not believe what I thought I heard. So I asked "what did you just say to me?" To my utter shock he repeated himself with the same disgusting remark. I was mortified and told him that I would be filing a complaint with Papa John Corporate and anywhere else that I could. I filed the complaint and was told by the so called Customer Service Rep that he was shocked because "USUALLY" their employees don't talk to customers like that. Again I was floored and said "USUALLY" they don't or never, ever? He said he filed the complaint and I would hear back within 48 hours. Well it's been weeks and nothing. Until last week one of our employees ordered lunch and had a company shirt on.

The Manager asked him if he knew me. He replied "yes, she is one of our Directors." The Manager told him that there was an incident with one of his employees and he wanted to apologize. So he gave him 3 coupons to give to me. Needless to say I did not accept them as I will never go back even if it's FREE. My husband and daughter were both very upset at what the man said to their wife and mother. Totally unbelievable and more so unacceptable. What can I do to drive this home to Papa John management and employees? If you think I should pursue with an attorney or media I will gladly do so.

5 Days later... A call, the manager stated, "Well I know what the employee said happen, let's hear yours side. Okay?" I though... I proceeded to explain the incident and he begin telling me, "Well I have had this employee for 20 years and no incidents ever happened, no write up, nothing says he would act like this." As if I'm lying. I explain to him, "I work on avg. 75 hours weekly. For me to STOP what I am doing and walk into your store and then leave out and call your corp. wasn't because I had nothing else to do, it was because there is a problem there." This DM NEVER said, "I'm sorry on behalf of anything situation, employee, experience," nothing. But he did ask me about my employee's parking on his lot... Go figure. PAPA JOHN DOES NOT DESERVE OUR MONEY... PERIOD.

Now on this night there was a winter storm going on so I wasn't concerned with the time of delivery at first but that changed drastically as this story progresses. I was told 30-45 minutes for the delivery, no problem. I was fine with that and placed my order. At about 7:15 PM I called to check on my order as it had still not arrived and was told he was out with my delivery. I said, “Ok, thanks,” and ended the call. 20 minutes later (7:35) the guy arrived with my delivery and I was on the phone talking to Penske truck as I had just moved from Connecticut to Bismarck 1 week prior to this and needed to confirm a few details about the truck rental. I answered the door and indicated to the delivery guy that I was on the phone, took my food from him and handed him $45.00 cash and gave him a thumbs up and he left.

10 minutes later I finished my call with Penske and opened my pizza. I was appalled as the pizza was like a wet noodle (not cooked fully) when I picked a slice up (let alone well done). It wasn't cut in squares (Chicago style) and all the ingredients were in a tight circle around the center of the pizza leaving a 2-3 inch gap between the crust and ingredients around the entire pizza, not to mention very sparse ingredients at that and it was a hand tossed crust not a thin crust which was obvious. I then opened my 16 piece wings order and they also were not well done and after counting them discovered only 13 wings had been delivered. Okay so I'm a little perturbed at this point and call back and speak to a shift manager identified as "Jamie" and explained that they completely got my order wrong and requested they remake my entire order (after debating the issue with "Jamie") and he reluctantly agreed to do so.

So now it is 9:00 PM and still no delivery so I called back again and inquired as to where my food delivery was and was told they were extremely busy and he should be there shortly. Before I hung up the phone I see the driver pull up in my driveway and go out to meet him at the door. So he opens his hot bag and hands me a small pizza (not the medium I had ordered) and I told him this is supposed to be a medium pizza and asked where the wings were. The kid just shrugs and says, “This is what they gave me and I wasn't told to bring any wings.” So I then ask him to remain as I was going to call his manager and asked him to confirm that Jamie was a manager as he told me he was earlier and the driver would only say that "he is my boss" and stood silent while I called Papa John's.

So I get Jamie on the phone and ask why he sent me out a small pizza when it’s supposed to be a medium and didn't send any wings. Jamie states "I only agreed to remake the pizza not the wings" which was a flat-out lie. At this point I tell Jamie either remake my entire order and deliver it correctly or send a driver to my house with my cash refund in full. Jamie then states "I have made your pizza twice and I am not going to make a it a third time". He further states "I will send a driver back to your home with your cash refund". I then hand the driver at my door the first pizza and the 13 wings and open them so he can confirm on the phone the order has not been touched by me while his manager was on the phone and he confirms it with Jamie. It is now 9:30 PM by the time the driver leaves and I called a different place and ordered my food from there, received it and ate it without issue.

At 10:30 PM I call Jamie back at P... John’s and asked when my refund would be arriving as I was ready for bed. Jamie then states "I am not going to send you a refund, I called my manager and he told me to have you call him on Sunday (Easter Sunday) and talk to him". So I angrily end the call and go to bed. Now not only did he have no intention of calling me to inform me of this but his condescending ** clown attitude was also over the top. So the next day I call Papa John’s in Bismarck at 6:30 PM and ask to speak with Brian, the store manager and he gets on the phone. I politely introduced myself and asked him if Jamie had explained the issue to him. Brian then responded with an extremely sarcastic "UH HUH" and puts me on hold. He then picks up another phone (I'm guessing from his private office) and begins just verbally browbeating me nonstop and refuses to allow me to speak a single word let alone explain what had happened.

Then he makes the statement of this "you called my driver a filthy prairie **, what makes you think we are going to do a damned thing for you? We will not be refunding your money at all". This was all a complete made up lie as I have two brother-in-laws who are both ** and my last roommate in CT was also **. Needless to say I'm infuriated after hearing this and demand his corporate complaint information which he refused to provide me and stated "I am the district manager so don't waste your time lodging any further complaints as they will only come directly back to me and I will simply toss it in the garbage", and he then hangs up on me.

So I have to do a little online research but I finally get the number to Papa John's corporate HQ and file a complaint with the Corporate offices. Turns out he is not the district manager just the store GM and Corp HQ escalated the issue to the franchise owner and Brian's regional manager. My head is still spinning over this and now I wait for my refund until "They" investigate this whole issue. Please, everyone do yourself a huge favor and STAY AWAY FROM PAPA JOHN’S, most definitely the Bismarck ND store on N Washington Street.

Updated on 04/03/2018: Well, I gave this company ample opportunity to correct this and Papa John's corporate has decided to ignore my corporate complaint as has the local Papa John's here in Bismarck North Dakota. It's very sad when a restaurant employee is empowered to take advantage of their customers by making up lies to simply cover their ** for not doing their job. The worst part is the Corporate offices, regional, district and franchise owners are all on board with this disgusting display of a lack of integrity and morals by their employees and not care a lick enough to do anything about it. So now I have to decide if I want to take them to small claims court over $40.00. If I don't they will surely continue to inflict this appalling behavior onto other customers.

The cheese has been stuck to the top of boxes on a few of the pizzas. The pizzas appeared to be dropped and shifted overlapping other slices; unable serve. With that said, I have attached a few photos of the pizzas delivered on Friday. I contacted the District Mgr and expressed my concerns. Her comment to me was that I always have a complaint. I tried to reason with her and advise her that she was definitely wrong. I've not shared all of these issues with but I can say the concerns that she was made aware of she did nothing but make excuses for her staff. When I advised her that my pizzas arrived 30 mins late, her comment was they have several orders to get out as well.

She's never offered compensation to show that she values the business I have given them since September (weekly). Nevertheless, I've decided that the 1.2 rating is warranted with this company and have contacted another company for the school. As a caterer I take pride in the product that I provide, maybe they feel they're only children but they are my customers and I desire to give exceptional service.

He held on to the cards which made us very uncomfortable as identity thief’s is on the rise. While questioning us as though he doesn’t understand why she is not a he. Because of the driver suspicious behavior we decided to cancel the order because he had us jumping through hoops and not handing over the pizza. When we called to complain and asked for a refund. The person on the other line was rude, he yelled at me when I told him I would report him and refused to refund until he sees the pizza return. We don’t know if the driver got back but the security of buying and paying online and having to show credit card information to get a pizza is not a secure way of doing online business.

Then the taste test: first bites we both looked at each other with a "really" look on our faces! I spit mine into a napkin and my mother swallowed her bite. I exclaimed: "I thought Domino's was the worst but there's a clear loser leader now!" We threw away the pizza and called to complain. The manager said: "that's what we make so take it or leave it!!" LOL. Not worth the trip back to put that pie where the sun shines on him all day. This is my review of what we think is the worst pizza ever.

My husband and I have known each other for over 20 years. My pizza order has not changed in all that time, mushroom extra cheese. I do not eat red meat. I overheard the order and he did not ask for the pepperoni that they put on the pizza. The kids and him got a pizza with sausage and other meats, with plans to eat a few pieces of mine. Our pizzas arrived, theirs was okay. Mine had mushroom extra cheese, & they put PEPPERONI on it. The manager claimed up and down that he overheard his employee take the order. She did nothing wrong. If that were really the case, the manager should have noticed that they gave us 3 toppings, instead of the 2 specified on the coupon.

I brought the WHOLE ENTIRE UNEATEN PIZZA BACK. They STILL have not refunded our money for the 2nd pizza, which should have been no problem, considering they were running a buy one get one free deal at the time! My husband is a police detective in this community, & is a very honest, and reliable man. I have been complaining on Facebook, & was told we would get a refund, they would escalate the case. Sadly, that this was my first ever experience with Papa John's pizza, & with shoddy treatment like this, unfortunately, it will be the last. I imagine when the gentlemen are trying to decide what pizza to get for everyone at the police station, this story comes up. After all, they did this to the head of the narcotics department. You know, the guy that shows up when small businesses get held up by heroin addicts. The employee and manager are incredibly rude to customers, accused us of lying.

It has been two months since they sent us a mistake pizza and blamed it on us, the order number got accidentally thrown away, but how many people bring whole pizzas back with none eaten? I guarantee, they know who we are. You don't argue with people that hard and have them return a faulty product in a huff, and have no idea... It is the Goucher St Papa John's in the Westmont section of Johnstown, PA. I have read other complaints online about this same store. You would figure they'd do something about it, as it is harming the company's reputation.

Unless put your act together and describe a consumer what they're paying for it rather doing false advertisement. No wonder they kick you out though but pretty soon the way you guys doing business I'm hoping you will be out of prison soon and shame on you and your corporate office. And by the way you forgot we living in the United States of America. No more Italiano so we don't do business like that. You not running your old-time Grandpa business. This is 21st century so put your act together and don't rip off people for no reason and again shame on you and your all corporate offices.

These big corporations need to handle up on stuff like this. They make billions of dollars in profit per year, and can certainly afford to implement some sort of "driver training" classes. If they are going to be hiring drivers that have the mentality that speeding through residential neighborhoods, hitting pets, and leaving the scene is "okay", then drastic measures are in order, and this problem needs to be addressed and dealt with immediately. One dead pet is too many. What is it's a child next time? As for me, I will be letting them know that this situation definitely means I will not be spending my money at Papa John's Pizza in the future. Employee was from Papa John's Mansfield Rd., Shreveport, Louisiana. Date happened. 1/10/2018.