Papa John's

Papa John's

 3.8/5 (732 reviews)

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Overall Rating3.8 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 25, 2023

A Papa John (employee #1) employee driving a black 4 Dr. Nissan Sentra vehicle displaying a Papa John's sign on top of his vehicle almost hit my car due to lack of patience. I stopped at an intersection waiting for ongoing traffic on my right to clear. As I proceeded to turn right the impatient Papa John employee speeded around my car and almost caused an accident missing my car by an inch. I blew my horn at him and he yelled profanity language at me. I noticed his Papa John logo on the top of his car and followed him to the Papa John located at 5860 Kingstowne Center, Alexandria, VA 22315. I wanted to address this matter with his manager and share his reckless driving skills while he exhibited a Papa John's logo sign on his car.

While I was walking to the door I seen employee #1 walk out the store and entered another store two doors down from his store. I entered Papa John's store and politely asked employee #2 for employee #1 name and to speak to his manager. Employee #2 walked towards the back of the store and began speaking to someone sitting in a room, which he said was the manager. Employee #1 entered the store and quickly walked to the manager's office door while waving his hands and began conversing to the manager. Later he walked away from the office door. I never got a chance to address the manager about employee #1 reckless driving, because she refused to come out her office and talk to me. At this point, they were all ignoring that I was still standing at the counter.

I saw employee #2 hiding behind the racks and I call out to him. I asked him, "Is the manager coming out to talk to me, because I want to place a complaint?" Employee #2 appeared embarrass and said no. I asked for the manager's name and he told me the manager's name is written on the outside of the entrance door. The manager's name is **. The only good thing that happened in these chains of poor events is that employee #2 was super polite, approachable, and professional. Thanks employee #2! Too bad I can't say the same for employee #1 and manager **.

** it would've been professional for you to come out of your room and hear my complaint. Your employee almost hit a senior citizen's car while driving recklessly and this is okay with you? I plan to contact Rob Lynch and inform him about the reckless driver that you excused his bad behavior instead of holding him accountable. We as senior citizens are people too. I plan to take this complaint to the top so no one else would be affected by employee #1 (**) reckless driving. Shame on you manager **.

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Verified Reviewer
Original review: May 20, 2023

I had difficulty making my order on the app. I don't like giving my card number over the phone because I don't trust people. I ended up calling to cancel and reordering then paying by card. The male that was on the phone acted as if he couldn't hear and kept in asking me for my card number at least 4 times. I said that's why I don't like ordering over the phone.

I gave a tip to the delivery driver. He had to he dropped my order. The topping were all on the sides of the box and the garlic sauce was open and spilled all on the bottom of the pizza. These people don't care then when you raise hell about how your food is made. They want to record you and call you a Karen. Just ridiculous. Mind you, I've order from them before. I didn't want bacon on my pizza. The lady goes right ahead and put bacon on my pizza. She said, "Well there's two different kinds of bacon." Bacon is bacon to me. I'm like, "Lady I didn't want any bacon on the pizza. Stop with the foolishness."

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    Verified Reviewer
    Original review: May 19, 2023

    When I called for my delivery somebody messed up my order. It charged me and then canceled my order. A guy named Brandon stepped in and helped me out. Thank you very much. You deserve a raise. I'm happy.

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    Verified Reviewer Verified Buyer
    Original review: April 5, 2023

    I placed an order online, when finished it told me delivery would be in 30 minutes. I live 1/2 mile away from the store. I was watching the tracking of the order online. It took them 40 minutes to prepare the order, before it showed it was out for delivery. After 20 another minutes I called (The Colony Store), spoke with Shawn, (GM), he said he only had one driver, traffic was bad in The Colony and there was nothing he would do to make it better! I received my order one hour fifteen minutes after I placed it. It was not hot after being in delivery car for 40 minutes. I have tried to contact Papa John's about this, no one will contact me.

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    Verified Reviewer
    Original review: Feb. 1, 2023

    I went to this Papa John's on 1/31 at around 8:20 to pick up my "Drive Up" order. When I arrived I drove around to the drive through on the side of the building. It was then that I realized the car in the "drive thru" was parked, and I was effectively blocked in due to the brick wall on one side and the building on the other. I got out to go inside to pick up my "drive up" order and see if the car belonged to one of the employees and if they could move it so that I could leave. The employee at the counter seemed to be annoyed by my question and hesitantly walked to the back. When he returned, he told me the car belonged to someone that was unpacking the truck and that it would "take a while". He then proceeded to assist another customer in the store. I left the store to retrieve my phone and contact someone for help.

    As I was outside the guy who I'm assuming was the owner of the car emerged from the back of the building and yelled to me that I was trespassing and that he wasn't moving the car and that I could call the police and they would tell me the same. I was flabbergasted. At this point, I just wanted to leave, forget the food. I went back in the store about 3 or 4 more times begging someone to move the car so that I could leave. I was met with disregard and told that "I'm busy" by one of the employees. In my desperation I flagged down a customer coming to pick up his food.

    He offered to help me try to back up my car around the brick corner and behind the building. At that point 25 minutes later the employee comes out and begrudgingly speeds off as he moves his car. Suffice to say, I did not get my food and I will never step foot in this establishment again. I prefer Cugino Forno for pizza anyway. Check them out if you're in the mood for real pizza. This place is trash!

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    Verified Reviewer
    Original review: Jan. 6, 2023

    The Product is Not Quit As Good... The Customer Service Is A NEGATIVE FACTOR 300% WISE. IT IS ALL OVERSEAS FOR PROFIT ONLY... NO LONGER AMERICAN **. Old Papa John's, "Ain't What It Used To Be, Ain't What It Used To Be **" For years and years I, We ate there once a week... Not Any More! The Wheeler Dealer Pricing by The Colonel and his franchise has changed my mind. With a 3.8, it makes my point, Same Old, Same Old. I had a friendly almost a business relationship with an individual here at one of The Colonel's Location Here In Ashburn. Virginia... NOT ANY LONGER, THAT IS FOR 'SuRE!' The Individual employee not specifically mentioned, worked his/her tail off, who was dedicated and refused to give me any breaks even though I could get a better deal from almost every pizza place around, their competitors.

    Now I merely order from one of any three of other brand name competing firms. The way our family has been treated, the way that Papa John's treats its employees, and compared prices, Lol. Both John * and The Colonel lie like a $3 hooker! ** Please excuse the expression, it is all the truth. While you wait on hold. Listen how "he" gives his opinion on the quality and how "he treats his employees," I know from first hand via what I witnessed. I assume that his personal sales expertise was learned from the used car salesman tactics first hand¿? Of course, it is what I saw that brings on that opinion????

    Tully **

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    Verified Reviewer
    Original review: Dec. 28, 2022

    I couldn't do anything but literally LOL. I ordered garlic knots, they literally rolled dough into skinny pencil sticks tied a knot & cooked. I wish I could send a Pic. SMH. Papa John's do better, doggone.

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    Verified Reviewer
    Original review: Dec. 20, 2022

    Papa John's used to be good in the 90s and 2000s. Now it's horrible. The shaqaroni is supposed to have extra cheese and pepperoni. It's pathetic how much their standards have been lowered. Will never go again. Marcos is the best now. They actually get your order right and the pizza is hot with a lot of cheese and you don't even have to ask for extra, it's already there. Come on PJs. Y'all can do better. It's like a no good little Caesars pizza now. Trash.

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    Verified Reviewer
    Original review: Dec. 17, 2022

    Worst service....still.... I ordered a Shaq-a-Roni pizza and they put the wrong crust on it and the other pizza wrong size! When I called to speak to RUDE manager she told me she can replace my order but it'll be 2.5-3 hrs. WTF! I stopped ordering from them about 10 years ago for this very same reason and they have not change the type of Staff they hire. I would think Papa John's Pizza wouldn't allow that. I'm posting on all social media sites that I can think of. She REALLY need to be terminated from the Brown Deer location in Wisconsin.

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    Verified Reviewer
    Original review: Dec. 15, 2022
    This is a Papadia steak and cheese [sic - Philly Cheesesteak Papadia] that I received from the Youngsville, North Carolina Papa John's office. No meat on it. No steak. The greens pepper sprawled all over the place lightly. I asked for light sauce. What did I get? No sauce. The bread, folded over on the one side instead of like it's supposed to be folded over. The meat, light. There's no meat. What is this? I spent $37, almost $40 up at that store. No more will I go to that store nor will I recommend it to anybody. Because you busy do not mean that you got to give people crap, especially when they paying for your salary for these sandwiches.
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    Papa John's Company Information

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    Papa John's