Papa Johns Reviews

The food was as I expected. What I didn't expect was the driver telling me they didn't have the drink I ordered and they couldn't/wouldn't refund me the cost of the drink. I shouldn't have to pay in advance if they can't guarantee I'll get everything I order. They informed me I would have to contact Door dash, but provided zero information to do this. I called the store and they refused to help with any of it. They acted as if I ordered through door dash, but I'd ordered through Papa John's website... but they were terribly rude and very unhelpful. I still haven't received a refund. I was ordering about once per week until now... now I'm annoyed and looking for a different vegan option for pizza delivery.

This weekend I was forced to sit through the same Papa John's commercial while in a hotel in Jackson, MS. The commercial caused me to question the quality of their pizza and sanitation in general. The commercial showed pizzas being made with pepperoni and cheese being added to the pie. The thing that concerned me was the fact that whoever was slapping the ingredients on the pizza wasn't wearing gloves. He was barehanded. Gross!! Watch closely the next time one comes on TV. I would have commented directly to Papa John's but their website did not provide an option to do so.

Ordered online, only one person working front counter at location. I asked about my order. It was still in oven. I step back to wait. 5mins later, she started pulling orders out the oven. My order was set aside. She let me wait 3 to 5 more minutes before she just handed my order over. My pizza was cold when I home. I feel that was not good customer service. She didn't seem rushed or real busy.

Food really Hot and cooked correctly and tasty. Evening shift is the bomb! Love the quality at a low cost.

The Stuffed Pepperoni Deal tasted like cardboard. Like a Deadbeat Papa. Dry. No good. Taste like old ass cheese.

Website and app said open until 12:30am. Placed a to go order around 9pm, it was accepted via app. Drove 15 min to the store and lights are off with door locked. They had already taken my money on the app so called customer service and spoke with multiple "managers", they all said they had to call the location which of course didn't answer but left the back ordering system/computer on. They said they are open even though they didn't answer, and we have pics of being closed. Said they couldn't refund us and someone would call in 48 hrs to discuss. NOT acceptable and will never patronize this business again, actually not any Papa John's due to the business practices or lack thereof.

They have a poor website that does not work half the time. The last time (recently) I tried to place an order it would not recognize my account. When I went to the alternate way through my email, lo and behold, my name came up and I was able to place my order. I used my remaining credits and placed my order. The store is just next door. When I walked over there the guy said they had no order from me. I went back home and saw there was no confirmation email. What the **? When I checked my credit card statement it did not show a transaction. I tried going back to the site and still had the same issues. I did get to a point that it would not log me in, but it sure knew who I was and I saw my order, without my discount on it. What a ** up company. You cannot even do a review to the corporate office.

Disappointed with how I was treated at this location. I came in to order food, and the lobby was completely empty. You have to ring a buzzer just to be let inside, yet the staff turned me away because I brought my bicycle into the large lobby with me. I explicitly explained that I did not have a lock and could not leave my bike outside to be stolen. The employee claimed that if they allowed me to bring my bike in, everyone would start doing it—which makes no sense given that they strictly control who enters via a buzzer. It felt like an arbitrary rule used to selectively target and turn away certain customers. Extremely unwelcoming and rigid service. I will not be returning.

First pizza I've gotten there that the crust was like something you would get making it yourself, from a box of a Chef Boyardee pizza kit. Pitiful! I called the manager to let her know, and she got very ill tempered with me. Lost my temper then too. Ended up hanging up on her. Won't ever go back to that location, perhaps never Papa Johns period.

Wait for 2 hours. I placed order online. I got there, pay for my order and get a seat online, said my order was ready for pick up. Went to the counter, ask for my order and the lady with shaking hands looking like drunk not even talk to me. I call the guy in the back. I believe his name is John and talk to her about my order. I get back to my table and 30 minutes later go back to the counter and finally she give my order. Half of my order was missing so I ask for a refund it and the guy yelling me was so mad. Well only way to get my money back I have to call the police. Never see anything like that crazy people, danger people working with the customer.

Trash, whoever made that pizza should never cook again.

I had boycotted Papa John's for 5 years. I on 5/8/26, I placed a delivery, ordered the pizza, was delivered as if the driver was in a NASCAR race. I called the store on Hamilton Ave and the manager was rude. I called corporate uncle to understand to rep. Who claim she unable to issue a refund but have a pizza remade. I don't have 25 to waste.

I have over the years had really good experiences with Papa Johns but today not so much. I paid 10.00 for a bowl that wasn't even a quarter inch thick. The whole bottom of the bowl was not even covered with melted cheese. Will not be order that again. Don't waste your money on one from this location. Or that is exactly what you will be doing wasting money.

Just went to Papa Johns. Love the pizza and price. Breona was very helpful and patient. Thank you so much!! Always come here when I'm in town. Never disappointed when Breona is working!!

I ordered pizza for my office and was charged twice on my credit card and my co-worker was charged once after being told the card didn't go through. I first spoke with customer service and a manager and was told they didn't see the charges even though I showed proof of the transactions. Now they won't respond nor issue refunds for the charges. I will NEVER go back! Avoid this place unless you want to get Ripped off!

You have no right to push for your customers to pay for your employees via tips. I'm referring to the message that is now shoved at everyone when they come to your company for food. You're going to lose customers over this because people are tired of being pushed around by arrogant companies and having tips demanded from them.

If could give 0 stars would, always messes up order and never willing to replace and management is trash and does not handle business well at Mall Road Florence location

When I ordered a pizza from Papa John's in Sumter SC, my pizza was overcooked, hard, and the pizza was cut into four big slices. It was a disappointment. I called the store to Papa John's back and was kept on hold for 30+ mins. I went back to the store the next day and the manager Steven, apologized and remade my pizza. I was happy that he was nice and professional. I don't like to spend money to be dissatisfied. I'm glad Steven got my order straight.

Ordered some pizza tonight and it wasn't delivered until an hour later. 10:50- 11:01 was the delivery time and it came after closing, at 12:11 the pizza was ** cold, the wings were cold, one of my pizzas didn't even have cheese or toppings on it and it was ripped up on one side. This was the worse experience I've ever had with Papa Johns, the manager tried to say it was in a oven / hot box and that's a damn lie because ain't no way for a dasher to bring my food and it's completely cold. It's okay because I know now I won't order delivery anymore. The manager wasn't a help either, he said I could take the pizza back for a refund or they could remake it. What a total inconvenience. And annoying AF. I'll be taking the jacked up ** pizza back so they can refund me my money. I'd give less stars if possible.

Blocked my number. They did not get last name right and the pizza is nasty and cold and called 9 times And had to call of a different phone because they blocked the number.

No gloves used. Came right in from outside and prepared dough, no hand washing. That's gross. Hand washing is the key. Last time I order from them....

I go to the Festus, Mo. Papa Johns weekly. After placing a pizza order and every time it is made perfectly the same, absolutely, delicious. All the staff are nice, helpful and always working hard. The Manager, is so kind, courteous to even help carry items to my car or hold the door open when I am struggling. Best Pizza place in Festus and perfect every time with friendly faces. Rhonda P.

I haven't ordered from them since they got rid of the meatballs. I have quietly suffered through raw or burnt pizzas, rancid garlic sauce, popped sauce containers that were shoved in with pizzas; raw toppings or desserts, what tasted like frostbitten cheese and dumbass delivery fees. After all of that, I STILL ordered their food, but doing away with meatballs? Unforgivable offense. They may have been subpar but who tf eats six meatballs. It's un-American if you ask me. Preposterous.

No gloves are used in their food preparation process. Employees say they’re NOT required to wear gloves, just wash their hands. I guess they can dig in their nose and scratch their hair and continue to fix people food. Food looks fine but it is what I cannot see is what worries me.

Hello, this review is not about the product itself, it is not about the personnel or any one establishment. It is about the advertisement my wife and I just saw on NETFLIX, it is an ad that runs constantly on NETFLIX. The ad has a rap song that has very offensive, vulgar language in its lyrics. The advertisement team chose this song to promote its product? Out of all of the songs that are popular and could possibly entice someone to try their Papa Johns pizza, this is the song that made it through the rigorous challenge of finding the perfect jingle? Come on, have some higher level of decency and respect for your customers. The words M....F....er is not an attraction, it is a turn off and low on the respect shown to your customers. Do Better....

Excellent customer service, love the energy coming from the crew, they make you feel at home, and the food is always amazing. I can definitely say they showed us some love. ❤️ Thank you for your hard work and dedication to the community.

Papa Johns on 3416 Clark Rd, Sarasota, FL is the best papa ever. They have the BEST EMPLOYEES AND INGREDIENTS. They take pride in the product they put out for public consumption EVER. Simply put the employees that work at this store are hardworking, caring people.

Once again, I ordered pizza from the Papa John's on Wax Rd. in Central with the manager "Bryce" working and NOT PAPA JOHN'S, but Door Dash was supposed to deliver my pizza. I placed my order at 7:25pm, it is now 9:30pm. The pizza is not only over an hour and a half late, but door dash just sent me an automated message saying that their last order took all of their change. I called Papa John's, and the manager Bryce said that it is not his problem and there's nothing he can do about it, they are not required to carry change. If that were the issue, he should have called when I placed the order where it says very clearly on the order ticket that I will "need change". Good thing I was able to scrape together what I needed, but either way, at this point it's been two hours since I placed the order.

Papa John's Y'all would have it going on if y'all sold chocolate ice cream with the brownies. Y'all definitely are the best in taste and value. Add ice-cream to your menu and y'all would conquer the pizza market.

I'm a senior and I ordered pizza for husband and I, at 6:62, the young lady who took the order couldn't decipher what I was saying. I said I wanted to order two pizzas with the Italian with the Neil crust. She kept saying one and as high as it was it was $26 and change that I paid for one pizza with onions, green peppers, cheese and pepperoni. It was a medium Pizza and it shouldn't have been that expensive. I thought $26 and change was for two pizzas I ordered but then I didn't get the pizza until almost 8:00 and the person that delivered it put the pizza on the steps and I was looking out for the driver to come because I wanted to tip him, never showed up. But then I happened to look down on the step and there was the box with the pizza in it frozen.

I order a the works stuffed pizza. I received my pizza & there a hardly any veggies on the pizza. I spent $25.97 for sauce & meat. This is unacceptable. Y'all pizza is not cheap to be skipping on ingredients. I'm attaching a picture of a supposed to THE WORKS pizza. This is like the second time that I had issues with the Lancaster, Tx location. I'm done with this location.

I want to share a positive customer service experience with Papa Johns. I had ordered pizza for my daughter in Nevada, and unfortunately it took about two hours for her to receive it. I filled out the survey explaining what happened, and within 12 hours I was contacted by the manager of Papa John’s Store #1970 on Valley Verde Dr. in Henderson, NV—**. ** emailed me personally to apologize for the delay and explained that the store uses DoorDash for deliveries, which caused the issue. She immediately offered to either refund my card or deliver a replacement pizza to make it right.

I ordered a small Hawaiian Barbecue Pizza with no onions and extra pineapple and that’s exactly what I got. I received the extra sauces that I paid for. Delivery driver was nice and delivered my food hot and fresh. Definitely will be ordering again.

My wife and I have sophisticated palettes and are from the New York City area. We have found several pizza establishments here in Southwest Florida that have reasonably good pizza establishments turning out not New York delicious pies but acceptable good pies that satisfy one's taste buds. Papa John’s Pizza was tried for a first time in our 24 years of residency in Fort Myers. It’s Monday, the Christmas and New Year's holidays when our 1st and/or 2nd choice establishments are closed due to the holidays.

I have the worst time trying to have a pizza delivery to my niece. Website is hard for me to use, I try to make payment. It adds other items to my order. Very difficult to order pizza for a delivery. Should not be this hard. Finally I get disgusted and don't place my order.

I used to love the wings, but for the last few years, they're different. They seem steamed, not crispy anymore. Also, the buffalo sauce is glopped on rather than the wings being tossed in and well coated.

Website states that if you order more than $40.00 you pay no delivery fee. Spent almost a 100.00 and they still charged me Delivery Fee $5.49 and to think I use to work for this place. Reminds me of Brandon that was in office a year ago.

Horrible! Management was rude and the delivery took 2 hours! Just horrible. I might as well go to Domino's. I am so confused not an update or anything then mad at me for calling to figure out what my food is and I know it’s going to be cold once I get the pizza!!

Driver was smoking when she arrived. Dark crown Vic with dented side. Farmington Missouri Papa Johns. My food smelled like cigarettes. I really hope this isn't how you deliver all of your pizza, scared to order again.

What tf ordering pizza from the Philippines in America!! What kind of place is Papa John's!! Lame, definitely will not order again! 1 pissed customer! Thank goodness all the other pizza places actually answer phones at their location. I called to leave a request for delivery, at the actual store, girl was rude as hell, she should be fired, Orange City Florida location. Probably will never ever order pizza from this place again.