McDonald's Reviews

McDonald's West Park Avenue has rude employees and an incompetent General Manager. The owner of this franchise location is incompetent as well and does not care about customer dissatisfaction.

It's known to me that your store in high St Belfast was refusing to sell homeless people in the morning. This is the first stop for our guys sleeping on the streets in the mornings for a bit of warmth and a hot coffee. I had feedback from your FB page saying you are a friendly store and are not allowed to refuse anyone. I spoke to one of your managers (night time) and he said same thing...

We went to McDonald located at 1140 Ushy 441, Lauderhil, FL 33313. We ordered food and sat when a gang came inside of Mcdonald. They were loudly arguing and no one from the staff said something, instead they let these guys inside with no consummation. Why? The reason is because they were inside to steal person who pays. They stole my purse and inside of my purse, among other belongings, there was my key car which was also stolen. Finally, my husband was seating inside of the McDonald to watch the car while I went to my home for a spare key, and the manager came to distract my husband while at the same time they stole my car and had a crash at McDonald parking. The answer of McDonald is: "We have no liability if a group of person is arguing or steal something."

I recently visited your store at 1050 s Main Ave Fallbrook CA 92028. Really I feel customer service is lacking very much at this location. They are very rude, and on top of that you don't always get what you order at the drive thru. This has happened on numerous occasions and I never complained. But I am fed up with it. This morning I ordered food in the drive thru and I asked, "What kind of smoothies you have?" and instead getting my question answered, the guy at the microphone laugh with a sarcastic way about it and raised his voice like saying "IT'S IN THE MENU".

I went through Mcdonald's drive thru to order food for my husband and son. We ordered triple cheeseburgers and went home to eat. My son bit into the burger and saw something black. He lifted the bun to find a broken black rubber gasket. I called the store to complain and the first thing I was told was "We don't have anything like that here" before they even saw it. They asked if I would bring it in so they could take a look at it and of all things asked if they could give me another burger. I told them I didn't want another burger as I am sure I won't be coming back there again. Then I drove back and showed them the piece.

At my local McDonald's I ordered a M&M McFlurry which I order quite often. I usually request extra M&M's. This time however I was charged extra for the extra M&M's which I have never been charged for in the past. They do not have a sign posted saying that it extra M&M's will cost extra. I normally pay $1.92 but I was charged $2.34 instead.

Bloomington Indiana West Third Street, the most poorly managed and ill manner staff that one could experience. They chose Mar 11, 12th to close their only two stores in Bloomington, IN from 9 pm on the 11th till (so the sign read) 5 am on the 12th of March. Needless to say I was a faithful customer because it took me a very long time just to get them to listen and get my breakfast right. On to the story, SO I wait till 5 am and I am wondering like many circling customers in their cars waiting for them to open. I knocked on the door they ignored me.

My son loves the playhouse and we go usually for a desert and so he can interact with other kids in the play area during the past few cold winter months. On multiple occasions the staff brought out small cones for the kids. They were super friendly and I recommend taking advantage of the play areas when the weather is not cooperative.

Past employed, didn't received many hours and was hired for cashier but instead always had me cleaning. For my first Job, wasn't a great experience, sorry.

McDonald's Sheridan drive near Hopkins and Evans Rd - Went on my lunch break. Food took about 10 minutes which is whatever but when I finally got it the first thing I noticed was the smell... it was horrendous! It smelled like old deep fryer oil. Asked for ketchup and got 2 packets that were stuck together with this sticky light brown stuff. So gross!! Then my double cheeseburger was cold like it had been sitting out for awhile. The cheese wasn't even melted. I've never had a worse experience at a McDonald's in my life. I am always very polite especially to people who are preparing my food so I have no clue why this happened but I definitely think it was done intentionally. Never going to McDonald's ever again. I was warned not to go to McDonald's by many and I learned my lesson the hard way. Going to Five Guys next time I need a quick burger.

Communication Barrier, and wrong orders of my favorite ones. As the congenitally-deaf senior over 60, who is extremely-intelligent, but the well-educated Gallaudet University graduate, I ordered my favorite fish sandwich via my written notes, however, the employee misunderstood me! I walked out.

McDonald's store #33489 Sw blackstone, Tulare, Ca 93274.

Today wasn't the first time because it's have been happened a lot. I decide to let you guys know the McDonald's at East Bay Drive on the plaza on the corner with Starkey Road at Largo always they give you the wrong order. Plus the people who works there is not friendly at all. I am so disappointed.

I worked in mcdonalds as my first job, and let me tell you that people should be horrified! Mcdonalds only clean the day of mystery shop and when corporate visits. They wash the lettuce and tomatoes in the same sink that they wash the dirty mop to clean the floors! The smoothie and frappe machine has worms because they do not clean it! I remember drinking a smoothie and my manager and coworkers laughed at me because they said I drank worms. The next day I was sick throwing up. To make the french fries seem fresh they just redip them in the oil. They change the stickers on the parfait so it seems like it is not old. A few times burger meats or buns would fall on the floor and they would clean the dirt off of it and serve it to the customers.

My daughter and I had recently encountered food poisoning "salmonella" from McDonald eating their McNuggets and McChicken sandwich last Thursday, Feb. 26th, 2015. I ordered a McNugget "Happy Meal" for my daughter and I ordered just the McChicken sandwich. The next morning at 4 am in the morning on Friday, my daughter vomited everywhere on the bed, on the floor, & in the bathroom. At first I thought she overate herself and the food didn't settle properly. All Friday at daycare, she continued to vomit and have diarrhea throughout the day. I had to rush to the babysitter to pick her up. On Saturday morning her condition didn't get any better, but gotten worst - she continued to vomit and have diarrhea every 5 mins and she looked dehydrated. She looked pale and weak. I also started to develop both vomiting and diarrhea myself.

I stopped by the Kilmarnock, Virginia McDonalds last year to pick up 20 pc chicken nugget box, large fry, large drink for my son. My son choked on a chicken bill that was inside the nugget. I filed a report, and because I refuse to send the nugget to corporate, my issue was dismissed...but to my surprise my money was never refunded, or an offer to refund. The manager took pictures of the nugget, but it was not enough. I will never purchase anything for him other than fries and drink.

My five year old son gets the nuggets. The last four times he's eaten them the next morning he'll vomit and have diarrhea. I know it's not healthy but really I will never eat there again plus they always ripping me off or something. Tired if it.

I absolutely hate McDonald's meat. Nothing about it is good. The texture and taste just screams processed, processed, PROCESSED!

I went to McDonalds and ordered two Big Macs and the kids happy meal went into Playland and my boy was playing. I needed to change him so I left my lunch in play land1 went to the men's bathroom and there was not a changing table which I think is a discrimination against single dads. I had to go to the female's bathroom and have a customer watch the door while I changed my boy in the bathroom on the changing table in the female's restroom... I think a lawsuit should happen because there is not a changing table in any men's bathrooms in all Mcdonalds I've been in... in Oregon...

I was buying the $9.99 Family Dinner Box at McDonald's up until the other day when I went through the drive-through and ordered the $9.99 Family Dinner Box and the lady said they didn't have the $9.99 Box but they had a $11.99 Dinner Box. So I ask what was extra in the $11.99 Box and she replied "Nothing Extra same as the $9.99 Box. It has gone up to $11.99." What a shame - no more Family Dinner Boxes for me at McDonald's anymore!! Did Not Buy.

I live in Baltimore and every time I go to a McDonald's they tells Us that the ice cream machine is down and I can't get any ice cream. This is you losing my business. From now on I'm never going there for ice cream again. Also after they told us they could give us ice cream we still had to wait in the drive thru for 25 mins to wait for the other customers to get their food so we could leave!!! Worst experience ever.

We went to McDonald's on Alta and decatur and we were disgusted by what we saw when we got home. The fries were old and burnt from the order of two Happy Meals. We ordered and one of the Happy Meals we had to take back because it seemed as though the chicken nuggets were not properly cooked. My boyfriend took them back and the manager inspected one of the chicken nuggets by splitting it in half and seemed disgusted herself. She gave us a refund out of her own pockets because she saw that the food was not edible.

We ordered meals about a week ago. Upon arriving home, food was cold and disgusting. Children ended up not eating until very late because we now had to cook a meal. We called and complained. They said next time they would make it right. Well tonight we stopped already late, ordered our meals. No charge. They forgot a kids meal. We reminded them. Got home and YES, they forgot the poutine! So once again someone goes without! When will they ever get it right? There has not been a single trip to the Hinton store yet that has been 100 percent correct. Time to start going to A & W.

This is the 3rd time I have had Minalli as a person either talking through the drive thru mic to take my order and taking my money. The first time I was talking with other person in my car and was laughing and she thought it was at her so she told us to stop laughing because it is rude and slammed the drive thru window. 2nd time she took my order and laughed the whole time while I was. 3rd time, she didn't speak up loud enough at the window and accidentally mixed up orders with money. So she opened the window and told us that it was our fault, in a very mean tone. She then proceeded to close the window and talk with a manager. The manager was very kind and helped her out. She then gave us our credit card back and glared and slammed the window before we could say thank you. This is not the way a customer should be treated. Very rude to me. I won't be going to that McDonald's anymore because of how disrespectful she was. Thank you.

I only have a 30 minute lunch break and decided to run to McDonalds (on Oglethorpe Blvd, Albany, GA) to get a McDouble Meal. When I received the bag, I checked to make sure the sandwich and fries were in the bag. After I drove off and reached in the bag to start on the sandwich, I unwrapped the most horrible, thrown together, cold, trashy looking sandwich that I had ever received from McDonalds. They expect you to pay for money for this. And many of the employees act as if they are doing you a favor to wait on you, especially at the drive thru. When Burger King re-opens, I will not be going back and yes... I put a picture of this hideous sandwich on Facebook.

I had finished my drink and opened it to eat the ice when I noticed a black spot about the size of two flies stuck together. I poured the ice out and there were two bugs the size of a fly. Don't know exactly what they are. Now my stomach is turned am grossed out and feel like throwing up. Am disgusted, I'll never eat at McDonalds again!

Store #14136 - This McDonald's store has a defective credit card machine. I'm a regular and employees struggle swiping credit cards and I have to go to the ATM just to make a purchase. This store is so disappointing. On another occasion the food made me sick and I contacted management. As a customer, I have done enough pointing out their shortcomings. Something needs to change at this store location.

I got a happy meal from McDonald’s. And can I just say those things do not make me or my child happy whatsoever. So I went to get the toy for my son and what I saw was just wow. I got the SpongeBob toy and it was ** and picking his nose. And the food was awful and disgusting just so nasty I had to spit it out. So I will no longer be going there unless I'm getting fries. Man do I love those fries. :)

I had a great experience at this McDonalds and truly typically do every time I go through the drive thru. It's always very efficient, they never get my order wrong and the food is always very good. There have been other McDonalds where this is not the case. This location is always very consistent with get food and excellent service.

Went to McDonalds to order a happy meal for my son and other food for myself and my older son. We went through the drive and drove home and get the cheeseburger and fries out of the box for my son. I took a look and there was no beef patty in the cheeseburger. I had to drive all the way back to McDonalds and this must happen a lot because the manager did not even act like it was a big deal. Most of the time I purchase a double quarter pounder but they put a single quarter pounder in the double quarter pounder box. Its bad that after you get your order you have to take everything out of the boxes and wrappers just to make sure they put a hamburger patty on the sandwich. I left the receipt with the manager and the cheeseburger that had no patty so that he could find out who messed up, but I am sure he just tossed everything and joked about it when I walked out.

I eat at McDonalds at least 2 or 3 times a week and I usually try to stay away from the one by my house because they've messed up on every order I have made, no matter what time of day it was (except for the total of 4 times). The reason why I know the exact amount of time is because it became so normal for them to mess up, I wanted to keep track. I have actually ordered a Bacon McChicken and it came back without the McChicken. When I took it up to the counter to get it fixed, the staff had no problem fixing it. But when I got it back, I opened it up and the chicken was there this time, but the bacon was not.

Went to McDonald's in Fox Chase section of Philadelphia, PA. Not only did I wait 15 mins for a Quarter-pounder, fries and McDouble cheeseburger, look at the burger I received. This is why you're losing customers MCDONALD'S. # I'm not loving it!

I don't ever complain but I found this ridiculous... STORE # 16759 NJ. I ordered for myself and kids. After I sat my kids down to a table I heard my order number. I collected my order and join my kids. As I was attending to my 2 year old, over my shoulder was the McDonald's employee reaching over to grab the sandwich my 4 year old was eating. My four year old quickly said "I'm sorry mom." thinking she did something wrong. The employee then said, "This was meant for the garbage, I'm sorry." Not in a polite manner.

I have ordered a value meal on a recent visit to the McDonald's on 354 West 125th Street, New York, NY 10027. The Menu board indicated the item that I want to be $8.79. My understanding is that the price for the meal includes M fries and M drink. However, I was charged an additional "Drink Upcharge". The cashier at the restaurant tells me it's a charge for the drink. Her answer does not make sense to me. I believe this McDonald's "Drink Upcharge" practice is illegitimate. My receipt says 1 Bacon Clbhs Qtr Meal $8.79, 1 M Hi-C Orange. $0.20. Subtotal - $8.99, Tax. $0.80. Take-out Total. $9.79.

I want to complain about food, the food I had bought which was really cold. I am not happy with your service at all. I wish for an explanation. The amount I spent on the transaction was £16.15 and I am a regular customer. What can you do for me or how can you put this right?

Every time I order a large fries, I always get a medium worth or less. This is frustrating and a rip off. It doesn't matter what McDonald's location it is this always happens. It literally never fails. This must be fixed.

I recently visited your store at 2220 Sherwood Forest Blvd in Baton Rouge Louisiana. I really feel customer service is lacking very much at this location. They are very rude, and on top of that you don't always get what you order at the drive thru. This has happened on numerous occasions and I never complained. But I am at my wits' end with McDonalds Restaurants.

The Mcdonalds on 38th and Eagle Creek Parkway. Generally the worst service I have ever received but I'm trapped by a lack of choices. Still always got my food at any time. This time... at a 24 hour restaurant... Waited 6 minutes to hear.. we closed? No you're not. I've been here countless times and this is by far the most idiotic and irresponsible response I have ever heard. I work in this industry and this is unheard of. From this experience you have lost my business McDonalds. And I've spent a good amount of money here. No effect on your massive pool of sales but still absolutely ridiculous.

McDonald's Woods Mill Clayton Lamp and Lantern on Jan 30, 2015 drive through order specialist was given the order 4 times and still failed to have exact order. This person was from a country that to disrespect the United states American individuals. Time was 1730 hrs.

REALLY!? I open the bag. I have all of my stuff. When I checked my milk, it was yellow! What the hell? Then after that, I take out my burger, it literally tasted like crap. And I'm trying to be nice! There was nothing good about it. Hate it. Never going again. Oh and if you need an amazing alternative to McDonald's, go to Five Guys! They are, THE BEST.

We went to McDonalds in St. Johnsbury VT on January 28, 2015. We ordered some burgers and 20 nuggets. My 4yr old had 6 of them (he'll only eat nuggets) and my 8 mth old who is just beginning to be able to eat real food had a nugget. Well we were in the car kinda passing food around and my baby handed his dad the nugget back. My baby can’t say anything but “dada” and a couple other things. Well I took a bite started chewing and something cut my mouth. I spit it out and it was a shard of bone!!! I would have gone back but we were an hr away already. But that was scary. Thank God my child or baby didn't eat that. I will not go to McDonalds again... Scary, my baby could have choked.

Rude and no basic common sense carpinteria Ca store 7887: First, I had to repeat 5 times my order. I speak English for over 30 years now. I said, "I could have a hard time to understand you as well. You have also a Hispanic accent." She got mad and said, "I dont. I am sick." I said, "You should not be working" (who wants to be contaminate by ill staff working with food). After it, it became nasty.

I will never again go to the McDonald’s on Sylvania Ave. Toledo, Ohio. I have lived over by this McDonald’s for the last 4 years and they always seem to mess up your order. (I only go there because my daughter loves the McNuggets). Anyways the last time I went there, which was January 24, I ordered my order I said 2 Large Cokes. They gave me 1 and a medium. I let that slide, but then they only gave me 1 4-piece nugget when I said 4 4-pieces.

I was at Mcdonald of boggy creek in Kissimmee Thursday night 1/22/15. There was this young manager screaming her lung out to the employee with no respect. In my opinion when choosing a manager give them training in how to respect other people and that the title don't get to their head because if my daughter or son was working there and I see her screaming at the them I would slap her in the mouth so she can learn how to respect the rest. But the people in corp don't care because they just care getting their Check and being in air condition. They don't worry or care of any employee.

Hi I'm taxi driver in London, and I'm regular mcdonalds customer. Every morning I order as a breakfast 1 egg muffin and big breakfast. But no sausage. Instead of that I preferring ex egg. Unfortunately this morning mcdonalds on city road london they trained to charge me for that egg. I spoke with manager and he told me new rule we charge ex for it. But I'm buying my breakfast from this branch many times never charge extra. This is very disappointing me.....

I choked on hamburger, grabbed cup for water, young Filipina told manager, manager confronted me and was rude! This Filipina does not like me for some reason and she lets me know it! Ignoring me, not bringing my food to me, telling me they're out of milk yet others are buying it! Why is that? Why do I continuously get harassed every time I go there? I'm an older disabled man and I take medications for high BP and severe anxiety! And being treated like that by the Filipina and verbally confronted and harassed by this woman and this manager are very unprofessional, and I don't understand why they are treating me like this! I'm a nice person until somebody treats me like this!!!

McDonalds just off I-244 and Utica in Tulsa - Every time I go to mcdonalds they get my order wrong, give me the wrong sauces, are rude and act like they just don't care. This is at almost every single McDonald's these days and I try to avoid eating there when possible. I have toddlers so sometimes they want nuggets or something, understandable but I try not to. It seems to be worse late at night. They all must be totally illiterate and about a 0 IQ. McDonald's literally hired ANYONE which is unacceptable. I also believe that you should be required to speak English if you work at a place like this.

Ok, so I don't ever complain but this is ridiculous! I orders a meal at McDonalds in Syracuse, NY and when I got my meal I thanked the girl and she didn't say anything. That's okay I don't care but when I got home to eat my meal, I look in the bag and found my large fry barely half full! When I took this pic I hadn't even had one fry! This is just laziness! But these people think they deserve more an hour? You can't even do a simple task! Get it together!

I was in the bathroom washing my hands and as I looked in the mirror a male McDonald's employee and his full gear leave the bathroom and then proceed to walk behind the counter where food will be served at the intersection of independence and Haygood Road Virginia beach VA 23455. I decided I would not order anything and left to never come back.

I ordered food from McDonalds on west main st in Branford Ct, took my food home and sat down with my kids to eat and my 9 years old daughter took a bite of her chicken nugget and spit out something from the nugget which I have a picture and witnesses that saw it happen.

In September 2014, my mother, who is Spanish speaking only, when to a drive thru in my city. She was missing a soda and told the lady and the lady said "what? I don't understand you. I don't speak Spanish." My mom then told her she was surprised she didn't and the girl responded with a "ew no I don't speak spanish EW." My mom got offended and people came and asked what happened, yet other employees were holding back the employee because she was getting crazy. To this day, this girl works there, made 5 email contacts to corporate, and never once did they call back. The owner however called to tell me it was a lie, and that it was not discrimination? If my mother felt discriminated by someone telling her her language was "ew" in other words, gross, then it is. And not only that but my relative works there and just told me they have cockroaches. So best believe this will get somewhere. No one ** with my mother especially not McDonald's haha.

I have tried numerous times to speak with someone in charge of the restaurant located at 201 Rudy Circle Nashville Tn. It amazes me with all the technology today and the fact that one bad review can spread like fire that the owner and representatives have been so blase about the complaints and experience. The same store I have been to three times in the past two weeks. I have seen employees in tight inappropriate clothes, hanging out at the counter with friends whom I suspect are off duty employees and eat, verbal fights with the crew including the manager. The orders have been messed up all three times because the employees would rather interact with each other than with the customers. I have twice had an employee stop taking orders to communicate with the madness around the with their coworkers. I have seen employees come in from the outside, touch things under the counter, grab something out of someone's purse, eat and then hand food to customers - at no time did they wash their hands. Technically by McDonald's standards they should have at least washed their hands when they came back from break but this person chose to ignore it.

At 12:00 am ish Dec 23, 2014, the manager at the McDonald's on 78th St. Palm River Rd. in Clairmel, Florida was extremely rude, obnoxious, and messed up my order twice and refused to fix my order or even refund my money back. Instead she said insulted me and said she can't keep giving away free food. We got into an argument and she called the police on me cause I wouldn't leave from the drive through. While the police was asking me what happened she and another employee were trying to antagonize me with rude gestures while the cops back was turned. Very immature! I will see to it that they be removed!

I'm a vegetarian. I know i can't very well expect anyone to cater to me and I don't have a lot of options in my small Southern town. So for a treat, sometimes I order the Big Mac, no lettuce no meat. Simple right? Not for a McDonald's employee. Meat will be on it (only reason I don't pluck it off myself is because the cheese will come off). Buns so stale that it crunches under your fingers. If I ask for extra sauce they charge me, notwithstanding that I have no meat on the burger. I also hate how they randomly upsize your order (either the drink or fries) without telling you and without you asking.

I recently held a job at McDonald's from August to December. They don't treat employees with any respect at all. Especially teenagers ages 16 and 17. Once I was hired, they had me take training for three days. The first day, I was put in between two coworkers to learn how to make the burgers and which wraps and boxes certain burgers go in. I couldn't hear what they were saying very well due to noise in the restaurant. They expect you to remember every single thing in less than three hours! The next day, I was put at the fry station after two tutorial videos on fries. I was actually doing fine until this rude and short shift manager told me to hurry up and drop some more fries. When I did, she claimed i fixed too much and as a result, they had to throw some away because you can't serve them to customers if they have been sitting there for more than 7 minutes.

It's right what the other lady said about the people who works there. They take your order, yes, but as soon some friends come into the store, the customer is number five or six. And I always see that with ** girls. I don't know why the manager don't see or hear about this problem. Where is his/her office???

I walk in, not walking a scene or anything. Calmly and quietly order my ice cream and the cashier rolls her eyes at me when I try to correct her when she read it off to me "One large big mac.." "Actually, I just wanted an ice cream cone." "Okay?" Tell me if I'm wrong but that's just plain rudeness. Hire people that don't just work there to pay child support okay?

On Dec. 5th 2014 at 07:12am on my way home from work I stopped in the McDonald's in Republic Mo. as I have done many times before, I like to get the Sausage McMuffin on my way home. This time when I bit into the sandwich I heard a loud crack, it was not just one tooth but upper and lower tooth. I contacted the manager and he was nice and took down all my information to send into the main office insurance. I got a letter from CNA the outfit that handles their meat, first I get a letter telling me that it's ok to get my Tooth fixed, I contact the person and he sends me a letter (email) that my claim has been denied due to I was unable to find or had swallowed the item that broke my teeth. All I was asking for was for them to pay for a dentist to look at and fix the problem but they act like everyone is out to rip them off. They don't care about the people that buys their food just the people's money. I told the man that I will never eat at a McDonald's ever again.

Tonight we bought our grand kids chicken nuggets and 3 large French fries. When I was getting everyone their food I noticed one of the fry boxes was pushed up about an inch and a half (1-1/2") and had small tears on each side from the bottom being pushed up beyond its pre-folded size. I checked the other 2 and they were the same way. So we paid for large fries and got mediums or small size instead.

Had to go in to get milk they forgot. Can't wait Until the fifteen dollar an hour wage increases so I can get an employee that doesn't call me DUDE. I AM A GRANDMA.

I been coming to McDonalds 7123 Crenshaw LA, CA. For many years I seen so many changes. Come. I appreciate the care they give me. The store manager Beatriz. She was wonderful. She showed me care and listen to me. Thanks again for everything. Keep the good work.

Wednesday Dec 3 @ 3pm I ran through the drive thru at the McDonald's in Ocala, Fl (I75/200) and grabbed 2 Chipotle BBQ Snack Wraps, small fry, diet coke. Food appeared and tasted fine. Around 7:30pm I started getting major stomach cramps and diarrhea. It is now Sunday night I'm still in bed with explosive diarrhea, extreme stomach cramps, headache, fever, dehydration, etc. I have been to the ER twice, the first one I walked out of at midnight after waiting 6.5 hours and not being treated (that's another story!) The second I was treated at, looked for gallbladder issues and found none and said it was looking like e.coli. Labs were done, cultures were sent.. waiting on results.

I have continuously went to Mcdonalds for plain cheeseburgers and even repeating "plain", but guarantee I get gherkins and everything else on it. Does anyone read the slips? I became fed up with this going on that I started going to Burger King where I get the correct orders and staff are friendly. So Mcdonalds, you have lost me as a customer and a lot of my friends to Burger King.

Just a week ago I decided to get a large coffee at the McDonald's in Ottawa on St Laurent during my lunch break. When I was drinking it I found something on my lips thinking it was the lid flap then took another sip and something made me choke and I decided to spit what I was choking on back in the cup. I looked at the thing in the cup I choked on and saw a piece of plastic, so upset and disgusted I decided to drive back to the McDonald's store and ask them what is in my cup, they told me it is a plastic from the creamer machine. I just left more upset with no apologies and being helpless of proving a point of my experience. That's why I decided to write my experience here.

McDonald's at 1150 S. De Anza Blvd in San Jose, CA - Used drive thru with my mother. We were planning to use new coupons, but staff on duty this evening (about 7:45 p.m.) told us that we couldn't use the coupons there because they didn't take them and didn't know who did. We ended up in ordering only a couple of chicken sandwiches as a result. What's up with this? Never heard of any McDonald's doing this before. The coupon doesn't show any limitations nor does it list participating locations. Is this even a legitimate promotion? Thanks!

On the 2.12.14 at about 4.30PM, My son and wife went to Enfield McDonalds and purchased a Kit Kat Mcflurry, my son misses was eating it when in amongst the crumbled kit Kat and chocolate topping was a false finger nail. She was lucky she saw it as it is a pale beige in colour and blended in well with the topping. I always thought that food prep had to be done with gloves on, I realize it is an ice-cream but it still is food you consume it. Where were the gloves how many other people ended up with this person nails in their food? As we got 1 there is still 9 to go. Going down there this morning to see what they say as we rang them last night about the issue.

Dear McDonalds, we quit you after you renovated your stores to look like a plastic play room for kindergartners. Seating was super uncomfortable for grownups and the whole eating experience was cold and fake. I thought I was sitting on throw away furniture. NO CHEESE, NO SALT, WELL DONE were simple things they couldn't accomplish. If it wasn't on the menu board, they couldn't figure it out! And, how about: take my order with a smile instead of a blank look from an employee who definitely wishes they were someplace else. The only friendly faces were when the employees were interacting with each other behind the counter. They have no PEOPLE skills and really no manners either. Naturally, that is a percentage; not all employees are that bad.

I've had a lot of issues with McDonalds but this takes the cake. I went through the McDonalds on 21st street in Topeka KS. I ordered a Caramel frappe and a couple of breakfast sandwiches. Of course they screwed up my order, so I went in so they could correct it. While I was standing and waiting for my order a McDonalds' employee who was running a cash register said to me, "We messed up your order on purpose so you would have to come in so we could look at you". A manager was standing there as well as several employee, and nobody said anything!! I tried calling their complaint line and all I got was put on hold for 30 min until I finally hung up. I am 40 years old and have never had this happen to me.

I have had such a terrible experience with one of the Hamilton NZ restaurants on two separate occasions. The first I came across something of skin like texture in my Big Mac and even compared it to skin and it dried the same from being wet etc. After ringing the customer complaints line I was told they would be in contact within 2 weeks, this was in September and I am still waiting. I then previously had my partner surprise me with a bacon and egg mc muffin combo. My hash brown was uncooked on inside and my egg was green, smelt funny. So I contacted the Mac Donald's fb page, they wrote back once and said a letter was sent to me on the 1st of October. It is now the 7/11/14 I have not received any letter or any apology about either burgers or about how rude the manager had been that day to me.

McJob. Spell check tells me it is spelled incorrectly, but according to the Merriam Webster dictionary it is correct. That's right; according to the dictionary it is a real word thanks to McDonald's poor employment ethics. I understand cooking and serving fast food is not such a challenging job to ensure high pay and future prospects, but the company's actions in my own experience has shown little to no value for employees.

It's some coincidence that your long time $1.00 drinks went up the same time the minimum wage raise kicked in. Shame on McDonald's.

McDonald's Asia has a poorly designed online website, making it easy for them to obstruct and obfuscate, and difficult to complain or provide feedback! I live in Jakarta and do not normally visit McDonald's because I generally don't think they are clean! Imagine my shock while on holiday in Manado, Sulawesi recently I decided to visit the McDonald's Megamas Beach Manado cafe as it looked clean and inviting from the outside! I have never been inside a more filthy and badly run franchise in 25 years of visiting McDonald's in 12 other countries. The floor is filthy, the cooking and serving appliances have never been wiped over with a hot clean cloth since the store opened, neither has the furniture, table tops of glass walls! The toilets smell bad, and the floor is dirty and sticky. It appears the store is generally under staffed, (in a country where they pay the staff daily less than the cost of a big Mac) while the staff are polite they are very slow in serving. It seem to support my initial concerns, and it all makes you wonder how clean are the staff and the food that's served in other Indonesian McDonald's outlets....

Tonight, after watching movie at the cinema my boyfriend and I decided to have our dinner at McDonald's. But since we do not have ample time to stay, we decided to take the drive thru because we were both sleepy and groggy. Apparently, drive thru serves quick food and that's what we need by that time just to surpass our hunger. 5 cars were patiently waiting on queue, and so are we. 15 minutes before we were entertained on the microphone to place out orders. The girl crew has been shouting as she placed our order not confident enough if she heard us correctly. But she even repeated our orders to double-check.

I have been a frequent diner at Mcdo since 1964. They have degraded their traditional products and added a lot of foofoo crap. Their coffee used to have the best restaurant coffee. It was mild and pleasant tasting. You could drink 4 cups of it and not be bothered with running to the restroom. The McCafe coffee they sell now is burnt tasting and bitter. They are using cheap beans and over-roasting them to hide the taste just like Starbucks. They want to charge you an extra dollar to hide the taste with milk and sugar. The stuff is diuretic. After a cup I have to go every 100 miles. It is worse than drinking a quart of beer. Bring back real coffee.

I stopped by Mcdonald's just for a caramel frappe.. Almost done with it till I found a chewy fly in my mouth! Totally disgusted. Called manager, said she would give me credit and a free meal. As if I want to go back!!!!

A Mcdonalds in Richmond MI has no garbage cans outside for their customers. When ask, was told they remodeled 2 years ago and never put in. Sent complaint to them and responded with a long letter that said nothing. Left a message with the code department in Richmond also no response. I guess they don't care.

On October 25, 2014 @ 22:30 hours my children and I went the drive thru at McDonalds 950 Monroe at. Carthage N.C. 28327. I ordered two horrible Sundays for my Elena year old twins with two small fries followed by two dipped comes. I manage to catch threading dry before pulling away, but I was missing a spoon. I drove back through the drive thru only to wait while the first window/Cashier talked with a car full of friends. I pulled up and asked for a spoon and ** (the cashier) said "oh sorry, that's at the second window. So yeah" and rolls her eyes and closed the window. As I'm pulling up to the second window the cashier yells "oh I must have forgot **." My kids are with me!

What is the concept of a drive thru? You order your food, pay for it, collect it. In the UK, it is different. Instead of collecting it, you have to park and let them deliver it for you? Why is it different in the UK? Mismanagement, not enough staff, who knows. Maybe customers should give McDonald's a hand and make the burger themselves or go elsewhere. Burger King and KFC don't have this issue.

Today I ordered in McDonald's but order which I place it's not hot. It's totally dissatisfaction from my side.... And not happy with order delivery. It's pathetic, I didn't expect from McDonald's.

My daughter had a job interview. When she arrived, management was notified that she was there. She waited almost an hour before management interviewed her from 3 min. Unprofessional and needs to be replaced.

I am an employee of McDonald’s in Helena, AL. I was injured on the job almost 2 months ago (8/26/14), I still haven't received a check from workman's comp because my employer refuses to send my necessary paperwork to my adjuster. I was also told upon returning to work (10/17/14) that I need to dye my hair (I dyed it a dark natural red) because it’s not my natural hair color and it has to be black or brown. Also, I have every black co-worker, store and general manager constantly giving racist comment to those of us who are white. They also show favoritism towards blacks and blames the only 4 white people for jobs undone when it is on cameras that we do.

The snack wraps that costs about $1.79 is the worst thing that have ever touched my mouth. The chicken tender that they use is ATROCIOUS. It has a rubbery raw texture that should not be consumed. I'm surprised that the FDA even approved it. The first time I had it was just terrible but I was guessing maybe it was that particular establishment that did not prepare the chicken properly, but yesterday I tried to give it another chance at a different McDonalds and it was the same fiasco. The snack wrap left me with a "stomach virus" type symptoms. I do not recommend it to anyone, honestly the only great thing Mcdonalds has is its Southwest Salad. Everything else is just okay or mediocre but the snack wrap is a nightmare. I'm getting chills just by the thought of it.

Amazingly, the McDonalds at 600 Saint Andrews Road in Columbia remains open. How I do not know, but perhaps is its great, heavily traveled location. Here are a few of the problems I have encountered: Mello Yello drinks that are nothing but carbonated water. A McDouble with no beef patties, just a dab of mustard and ketchup. No straws or napkins. Wrong sauces for the chicken nuggets. Repeatedly the ice cream machine is out of order or they are out of chocolate ice cream mix.

Me and my daughter today went for lunch at 2pm and it seemed empty. Our food was stale like it'd been there for hours. I didn't go to the staff because I'm not a confrontational person. But very unhappy and won't be returning to McDonalds. My receipt also is very faded.

Well today I went in and the lobby is full of flies. My thought is if the flies are in the lobby, then they are where they prepare the food. When I say full of flies there were only like 7 but that is plenty. I used 2 manage a restaurant when I was 18, so it was many yrs back but we never had bugs in the building. I blame this on management...... plus they handed my food 2 someone else then tried 2 give it 2 me. Ebola is a concern of mine, but not only that people are dirty, you don't know if someone washes their hands ever....... I'm just not satisfied with the service. It is just disgusting........

I came into McDonald's. I was accompanied with two nieces, they're both pregnant at the time. We all purchase lunch. I am diabetic my sugar dropped severely very bad. I asked the cashier if she could please give me that little kid's size ice cream because I cannot eat a whole one. she refused. I call an 800 number for complaint. Nothing was ever done with it. maybe customer service is more important than losing money. according to the headline news today McDonald's is losing money they want feedback. here's feedback: teach and train employees to treat older people with illnesses, that better. very disappointed in North Fort Myers.

My last McDonalds restaurant experience I'm Not Loving it!!! McDonalds normally excels in my opinion in food consistency. However, they obviously don't have the same consistency in their customer service and management training. On Sunday, October 5, 2014 at approximately 6:20 PM, I drove through the McDonalds drive-thru at their 1499 Russell Cave Road, Lexington, KY 40511 location. The drive-thru service was quick. I ordered a large sweet tea, half-cut with lemon as I do no fewer than 5 to 6 times a week. I paid at the first window and was quickly given my drink at the second window and off I went.

The ONLY McDonalds in Windsor, CO apparently doesn't feel the need to have staff SPEAK a mere Thank You to customers for as I have repeatedly written/spoken to this store I feel they should WANT to express. I am in the store sometimes 5 plus times a week to purchase cheeseburgers for my dog, who is dying from bone cancer. Each time I pay and or I receive my order. I hear such expressions as Here you go or enjoy your afternoon/evening. Or sometimes NOTHING: just my order shoved into my window.

I went to McDonald's at Pan Mall in Alexandra to buy lunch with my friend. So one of my friend order McFeast Meal and Big Mac Meal. Before she paid she said to the cashier, "Please can you cancel the meal order? I want burgers only because we are going to buy cold drink at Pick n Pay." The cashier started to be rude saying that she can do that so I said to her, "But you can do void." She call the manager to do a void. While we were waiting for our order we were busy chatting and laughing with my friend.

I went to the Tankersley branch near Hoyland this morning and ordered a bacon egg and cheese bagel. Not only was I sat waiting in the drive-thru for 15 minutes but when I came to eat it, it was cold and tasted off. The bagel was dry and the egg and cheese had curdled together. It was pretty obvious it had been cooked hours ago and been standing there waiting for someone to order. Also I am pregnant and am now worried about food poisoning and my baby as I now feel so sick. I am furious and will take this further if I become ill and have to seek help from my midwife. Food should not be served if it is not fit for consumption!! So angry!

I have never had a worst experience at McDonald's than I had this morning. I went through the drive-thru and ordered food and three small coffees during the promotional period offering of free small coffee. When I ordered three coffees they asked me if I had three people in my car and I said yes. Then when I arrived up at the window they asked me again and I rolled down my back windows to let them see there were three in my car. The woman at the window then told me they could not give coffee to my teenage daughter and her friend since they were not adults. I proceeded to tell them there is no indication on their advertisements stating you have to be over 18.

I'm NOT Lovin' It. On Thursday 9/18 at about 3:30 PM that I suffered my third and final outrage with McDonald's store 35841 located at 300 South Magnolia Drive, Tallahassee FL 32301. Specifically it was with the supervisor/manager named ** (or something similar to that). I noticed on the receipt that I could tell McDonald's about my experience by going to Mcdvoice.com. I did that shortly thereafter. I told of my dissatisfaction and my grievance. I was prompted if I wanted to speak to someone about this and I said yes. They asked me for my name, phone number and e-mail address which I provided. To date I have not heard a thing from McDonald's. This frosts my pumpkin as well and does not give any credibility to their concern for customer satisfaction. I was advised to go to their Facebook page and post the story. That's what I'm doing. With all due respect to Justin Timberlake I'm NOT Lovin' It.

On Tuesday night September 16, 2014 I drove through the drive-thru and ordered a large fries and drink, plus a bacon clubhouse burger and crispy chicken clubhouse sandwich from the McDonald at 2845 Fish Hatchery Rd Fitchburg, WI. I used a McDonald promotional coupon that offered buy one get one free so I got the bacon clubhouse burger for free because it was slightly cheaper than the chicken sandwich.

I ordered a set of Spicy chicken Mc Deluxe and apple pie about 20 minutes ago at 11:15am on 7th sept 2014 at autocity outlet penang. After back home, my apple pie not being given to me as I have paid for it. This is not the first time this happened. Previously they also missed to place the oreo mc flurry ice cream for me but they had charged for it. This is unacceptable low level services I encountered for Drive thru in autocity, Penang. Please take action on the staff on duty for this carelessness.

Went to McDonald's in asda wallington Surrey on two different times and both times I was kept waiting and the mcflurry I had was starting to melt and tasted of cardboard. After the second time of kept waiting I made a complaint to McDonald's complaints dept twice and they didn't bother e-mailing me back.

I went to Barkinside McDonalds. I got my son's 4 of the chicken and bacon savers menu with no lettuce and 3 medium fries. When I got home I noticed only 2 had the chicken. The other two had cheese and bacon, no Chicken. I phoned them up, she could not understand a word of what I was saying. I had to repeat myself. She said she will check the cameras. She then phoned me back and said the manager remembers the chicken was put in and checked the camera. Well I think someone is lying and it is not me - am I bothered. Over £2.98 - no I do not think so. But it just means I had had to make one of my son's do without. But I have been going for years with my kids but they're so slow in Barkinside McDonalds, always have been. So I will give it a rain cheque.

Went through the drive-thru, in Morro Bay, CA ordered one Happy Meal with Apples and a chicken snack wrap. The Apples had expired 4 days ago!! Are they trying to make us sick? Seriously negligent selling expired apples meant for children!! I didn't realize until I got home. I called the manager telling her she shouldn't be selling expired food. She told me to come back and she would replace it. I said No, I will not drive all the way back. But told her I would report what happened. She then said, "No, I will give you Free food if you come back". Sorry, but I am not interested in eating expired bad food. DONE with McDonalds.

I ordered a medium cup of coffee with three creams, no sugar. What I got was a cold cup of coffee with no cream???? The next day, I went back and spoke with the manager and she gave me a free cup of coffee. It should not happen in the first place.

I ordered a Mcdouble to go, plus other things. When I got home, there was no meat in it. Yea. Exactly.

Last night we ordered McDonald's at 10258 152 Surrey BC. We got our meals and I had to use the bathroom. This was the most disgusting bathroom I've ever seen, and I grew up in Toronto. There was 2 people 'making love' in one stall; the other stall, some junkie was shooting up and taking a 'sink' bath. The place was soaked and to top it off, there was no toilette paper. I had to wait for the junkie to shoot up, before me, a paying customer, could even pee. The conditions were so disgusting we had to leave & we couldn't even eat our meals.

Indianapolis, Indiana at 37 South and Thompson Rd. Knights Way. The manager named Misty, very nice, courteous towards me and my family. Every time we go in there and she is there, it's nice and clean, very good environment but when she isn't because of a day off or maybe vacation, it's horrible. I wish she could just be the general manager and I think it would be good all the time!!!!!

Today, 01/08/14 at around eight o'clock am, I came into your establishment (Queanbeyan) to purchase some food as I do most days and have done for many years. I came in to find a very long line and only one person serving a line of six or seven people. I then decided I would just order a coffee from the McCafe instead, so I went and waited in the McCafe line in front of the till. I was then confronted by your employee, **, who without offering apologies simply said in an aggressive tone, "You're gonna have to wait in that line."

I went to McDonald to have lunch and I found out the service is terrible. The worker in black suit, named Lew **(I don't remember clearly but she is the one wearing the black suit) starting to shouting at us. How horrible and terrible she is. Where is the good service of MCDO? Not even single respect was given. While we were looking at the menu thinking what to order, she yelled at us asking are we buying or not. I'm so disappointed and mad. We are customer, we paid the money so we had the right to get the service we needed. I sincerely hope that action is taken as soon as possible. You should know that a good service is what that keep the customers coming. I swear I will never ever visit there again if this kind of bad attitude continues. Thank you for reading.

There was disturbing object on the bottom of the cup. I didn't go back to that particular McDonald's.

I work at McDonalds. We get paid every other Monday and today is Monday. I got my check and went to cash it and was denied. How is it McDonalds doesn't have money in their account to pay their workers? All day I watched people getting their check cashed at McDonalds but when I got off suddenly they couldn't cash mine though. So if I'm lucky, I might get my check cashed tomorrow if they decide to put money in their account. It just makes me mad. I had bills to pay but now I have to push them off a day (hopefully only a day) because McDonalds didn't have money in the account for me to cash my check.

I still have the receipt. I bought 2 combos and a 20-piece nugget combo, $25.68. Food was cold and taste terrible. We have called their supervisor before and all they ever say is, "Bring your food back and we will replace it." They should address the issues of the store. The food has been terrible at least 10 times in a year!!!! So I called corp McDonald's and they informed me they would have owner of franchise call me, good luck!! I will not eat there till they contact me and I will tell everyone I can about their food!!!!

On 7/2/2014 I went to McDonald's drivethru to order some food. After ordering I paid and sat there and waited for my food which seemed to be at least 20 mins, don't know why so long because inside dinner was closed and I was only one in drive thru. When I got home first I noticed my fries were cold, not like they were cooked and just sat there for too long, more like they were just thawed out, so I was hungry and just put them in our stove anyway. After that I got my sandwich, a quarter pound deluxe, looked at it and seen it was made from straight garbage literally, the lettuce was gross looked like it sat in the hot trash for a week, the tomato and pickles too. The meat was not hot. It made me sick just looking at it.

McDonalds Horrible Service Arlington Store #7513 - Ordered a Bacon Ranch McChicken add Tomatoes and Onions Through Drive-Thru. I'm Very excited they was really Quick with my order and Nice. I can't wait to get home to eat my burger - love bacon. Well I get back to my friend's house and go to eat my burger and no bacon. I'm so angry. I don't understand how your employees forget bacon on the burger that comes with it and says the name on it so I ask for $2.69 Back and a free burger, not the whole $8.16. The rest of the order was fine but y'all tell me no I can rather have my money back or a new burger, so I get loud and start saying bad words because I'm extremely mad. Why do I have to do it their way when they didn't do it my way?

My family was returning home after a long (6 hour) road trip. We stopped to get our 3 kids happy meals at McDonald's so that we wouldn't have to cook when we got home. We ordered 3 happy meals - 1 with a hamburger and 2 with chicken nuggets. When we got to the window, the lady handed us 2 juice boxes. My husband said, "We had 3 happy meals with juice boxes." The lady at the window shrugged her shoulders and said, "Well, I only have you down for 2." My husband said, "Can we have 3? I ordered 3." The lady said no - she just had us down for 2.

I came in to McDonald's to refill a drink. It happened that I was on the phone for business. I work at Spring Arbor University and visit the McDonald's at least once a day. As I stated, I refilled a cup that I brought in, to save cups, then before I could walk up to the counter and pay, Dan RUDELY and LOUDLY said, "YOU NEED TO PAY FOR THE TEA." I whispered to him that I was, but I was finishing up a call. I stayed in the restaurant until my call was almost completed and then walked out to my car to get my wallet. At that time Dan yelled again, "HEY!" When I returned with my wallet in my hand, Dan said, "CAN YOU GET IN LINE AND PAY FOR YOUR DRINK!"

I ordered a number one with a medium Orange Juice yesterday, but received a small. When I inquired as to if the small drink I received was a medium, the attendant replied small comes with it and she went about her business as I sat there in my car, then she looked at me as if do you need anything else so I drove on. I have gotten this order before at other McD's in the past (such as the Sugarhouse Location) with no problem. I then got to office of employment and filled a customer complaint form for McDonald's and decided to go into the store today to see if I could get my meal with a medium Orange juice. I was able to with a different attendant who was more than courteous.

I ordered a mc double plain with mayo and I noticed it had cheese on it. I didn't know so I asked to get it without the cheese. The cashier rolled her eyes at me and then argued with me that it came with cheese and I should have said that I didn't want cheese. I did not know it came with cheese because I have gotten a mcdouble with no cheese before without telling them I didn't want cheese. My point is the cashier was rude and even snapped back at me so I asked for the manager and she handled it. Ordering food shouldn't have to be complicated. I guess that's why I rarely go to McDonald's.

I have made a number of complaints to McDonalds about their faulty coffee cup lid design. The opening is too large, causing a person to press their lips tighter against the lid to keep the coffee from spilling out the edges. It is not only the size of the opening that is faulty, but also the angle of the surface you press your lip against to 'seal' the situation. Pressing your lower lip against this lid with hot coffee in the cup is problematic. I have on several occasions spilled coffee down my chest and nice white dress shirts.

COMPLAINT DON'T SUITS McDonald's India. STILL A LOT ARE HERE NOW. I have been visiting Mcd daily (except Sunday) since one and half a year, at the elements mall Jaipur location. And I use to have large EVM with extra McVeggie and a puff, for a long time to spend we go for more stuff. Staff use to know us very well. A few days back I bought a pizza McPuff, a large fries and a soft serve with chocolate topping. The topping was not at all up to the mark. When I asked the counter boy about the topping and the quantity of fries, the man with dark green shirt (might be floor manager, with a name tag Vivek or something, will post his name and photo as well by today) replied very rudely that we serve like this only, it might be you got extra before. I was like pissed with that behaviour. The place I was sitting at was having a leakage.

We had a good time today BUT your window shows that your place is wheelchair accessible, it is NOT. You have no button to push to open the door. When I asked, I was told it is an accessible door because it is wide enough for a wheelchair. That answer doesn't work for me. My son is in a wheelchair. Why don't you try to open a door and roll at the same time?

Order two Mc-double in the drive-thru. Ask for extra onion on both of the burgers, receive food. Got half way home. Got ready to eat burger. Special grill sticker was place on wrapper of burger showing where extra onion was ask for but there was no sign of any onion. I drove back up there, get so tired of order not being right from the Highway Six and Bissonnet Houston, Tx location it's becoming sicken, went back, drove thru. Was told I have to come in, didn't want to do that. I have to admit I was very irate couldn't believe an wrong order again. The employee was a manager or crew leader named Mat. He offer me an apple pie. Don't want that. Just want good service.

Been a happy customer my whole life. When I was little I always got the two mini cheeseburgers, but now I resort to the quarter pounder with cheese. That is my favorite, but I also like their snackwraps (crispy BBQ) and they came out with this bacon white cheddar sandwich that either you can get the burger or chicken. That was really good too, but nothing beats the quarter pounder! And the nice thing is no matter where in this country I may be, Micky D's is always nearby!

McDonald's does not let employees change their food handling protective gloves when they leave their work station. They use these same protective gloves to wash tables out in the front part of the restaurant with cleaning solvents and handle trash containers and bins. Go outside and clean parking lot and area, clean bathrooms, and also go to store room and return with boxes. Then go right back to the work station handling food. Employees have told me on several occasions that they cannot change their food handling protective gloves because it is a waste of money according to McDonald's. Employees have also told me that as long as they have the food handling protective gloves on they cannot contaminate the food they are handling because they have their gloves on; it does not matter what and where they go with these gloves on!

Manager by the name of Laperia is rude! She don't smile. Unfriendly. Acts like it's a burden just to pass food to the customers. She treats the employees the same way. Rockingham, NC.

Chips were hard not fresh as I know McDonald's food. I'm a big customer at McDonald's and I'm not satisfied.

My friend and I went up to the counter to order coffee, while we were waiting in line the owner said, my friend had to leave, for no reason. We been going to that same restaurant for over 6 yrs. We spend a lot of money for lunch and sometimes breakfast. They only give you 30 min. to eat and what about the parents with kid, do they force their kids to hurry up. Before you could socialize with other people and relax, before going off to work. Now it's rush, rush. We don't need a mcdonald's in our town that bad.

So many orders have been missing items at drive thru. We went inside the last two times. On 3/4 @ 11.44, I placed an order. On returning home was missing a sandwich. Returned to store with receipt & manager refused to replace. I was given managers name of ** @ **. When I called this number someone answered, but ** never came to the phone. Probably the same person so this was a wasted effort. It’s not much to ask to have people that understand English take & fill orders. This does seem to be a problem at many McDonald’s in Virginia. I never will eat at any McDonald’s again.

On 02/03/2014, I was at the new McDonald’s at the U.C. Center on the campus of the University of Houston and I ordered two bacon egg and cheese biscuits. And the cashier rung up my order and I paid for it. But then I noticed the amount on my receipt it said $6.98 but the sandwich only cost $3.19, so two would only cost $6.38. So I brought it to the cashier's attention and she told me that management was aware of the problem and that they was trying to fix it, but I told her that at the present time that was not solving the problem that customers are being overcharged on that particular item. So to let everybody know that the McDonald’s at the U.C. Center at U of H are OVERCHARGING on their breakfast menu. So check your receipt before you leave because that was just one item it is no telling how many more items are being charged the wrong price.

At the McDonald's in 4340 Bonita Rd. Bonita, CA 91902, I asked the cashier ** (she has a long tattoo across the length of her left forearm to her elbow) what the price of the largest drink was and she responded by saying $1. I paused for a second when she rudely prompts me by asking if I want her to guess the type of soda I want too. Guess the type of soda I want! I was infuriated! Who does she think she is speaking to me like that! As if she had a grudge or some sort of vendetta against me! I responded with "I would like you to work on your customer service skills" to which all she said was "Ok. Well we have different varieties". Completely ignoring what I requested.

On Saturday, 1/1/2014, I stopped at the McDonald's in Vienna, IL. As I was driving down the interstate I bit into my chicken sandwich and bit into a tooth/crown, but not mine. So disgusting. Franchise owner says now it wasn't his location. Can you imagine biting into a sandwich and chew on someone else's tooth? Representative of franchise actually said this is the second time something similar has happened.

We are frequent customers of the local McDonald's here about three to four times a week and have been for years. Today we went in and stood in line to order. When the worker behind the counter asked who was next, the man behind us became aggravated because we didn't move fast enough. He mouthed off to me "If you're next you need to get moving." I just ignored him and walked up to place my order. Next thing I know he is arguing with my daughter. I told him he needs to back off or I will get a manager. He continued arguing with her and I get mad at him and tell him to shut up or I will call for a manager.

80-03 Queens Blvd Elmhurst, NY. Worst customer service ever. I have an 8 year old autistic son, who eats McDonald's fries every single day. Tonight when I went to this location, I was waiting on pickup window for 12 mins and finally I knocked the window and asked how long they will take to give the fries. They just say wait, while I'm watching them serving fries to the customer inside. I knocked the window again and asked for the money back and they said I have to wait for the manager who is in the rest room right now. I had to wait another 10 mins to get the money back. They never said sorry to me. Whenever I go to this location, I always tell myself I'll never come back here again because they takes too long. But this time, I'm pretty sure I'll never go to this location again and tell my friends and family to do same. I'll try to give my son Burger King fries from now on.

I went through the drive thru at the McDonald's in Washington, PA located at 1294 West Chestnut 15301 and I ordered a large chicken nugget meal and a double cheeseburger. And when I got home, I gave the nuggets and fries to my one-year old daughter and I proceeded to eat the cheeseburger. Well, upon first bite, I discover a very large broken piece of what appeared to be glass. I immediately spit what was in my mouth out and began to see what I had bitten into. Once I discovered my findings, I immediately called the establishment. They in turn were not at all compassionate about my misfortunes that could have led to my untimely demise.

I want to say my experience in McDonald's 4101 Sw 64th Ave Davie 33314. We were with my friends to eat lunch but one of my friends went to the bathroom (men's bathroom) and surprise, the bathroom was without soap so he talked with the people in the cashier who said, "Sure, let me ask someone to refill the soap." He waited 30 min to receive the amazing news that the restaurant doesn't have soap. Also the people that was working there said, "We don't have soap even in the employee's bathroom." It sucks to know and imagine that our food was cooking for someone that maybe went to the bathroom and didn't clean their hands. Also the place to take the ketchup doesn't work and they didn't have cups. Sorry to say this but that is not good for your restaurant. We used to go twice every week. Now we are thinking to change restaurant because it's not healthy.

I normally don't do this but I just had to in this case. I ordered their new bacon and cheese quarter pounder because the photo was tempting and I wanted the thick cut apple wood bacon. What I got was some sad looking pieces of tiny burnt bacon. I wonder how hard it is to just give me the damn thicker bacon and make my tummy happy?

Had one of the worst dining experiences at a McDonald's in Tucson, AZ. Ordered two McDoubles and a cone, and we were asked to park out front. Took them 30 minutes just to bring the cone, they forgot the McDoubles. Meanwhile 10 other cars went through the Drive-Thru and left with their food. Just a horrible experience on all ends. I could have gone and sat and ate somewhere for that length of time.

I ate at the McDonald's on Lincoln Way in Chambersburg PA today for breakfast with my grandmother. I ordered the steak egg and cheese bagel meal. I bit into the sandwich and the steak was not cooked. It was still pink and raw in the middle. I went to the counter and told the cashier. She seen it and said she would have another one made and bring it right out to me. She as well refunded my money for the sandwich. Another employee brought my sandwich out when it was done approximately 15 minutes later and said for me to check the steak to be sure it was cooked. I opened the bagel to check it and before I could even check the steak I dropped the sandwich on its wrapper because there was hair inside my sandwich. I got my things and left and I will never go back to that location again.

I am mother of two with a disability, went into a Miami Gardens McDonald's looking for part-time work. Part time because of my limitations, and because I wanted to support my children. I am also a full-time online student. I was a regular at that location, purchasing breakfast and sometimes lunch while I did my online studies in the hotspot there. I applied, and for over two months was put aside and watched as new faces graced the location. They were nice Hispanic girls also looking for work. When I asked to speak to the hiring manager for the third time, he gave excuses saying he didn't get to my application. When the new girls spoke with me, they informed me they applied recently and were hired on the spot.

I come to McDonald's every so often, and when I do, these young adults behave unprofessionally. I am a single mom and older than they are. I cannot believe that they behave like little kids. I get facial expressions in a way that they annoy me. I noticed that when there are other customers in their establishment, they don't treat the other customers like they treat me. I really hate going there sometimes. Not all the employees are that way, a few there are idiots and very immature. I am from Sacramento and there are two McDonald's. Hate going to the one on 2535 Watt Ave, Sacramento. The other McDonald's that has unprofessional employees and managers is located at 2320 Fair Oaks Blvd. Sacramento, CA 95825. Their employees are rude and childish.

We ordered deli veggie and they gave us non-veg deli in pack of veg symbol.

The wife & I went to McDonald's in Chandler AZ on Sat 10/26. We each ordered complete meals. The wife wanted coffee & orange juice. When we received our food no coffee unless you ask for it. What gives?

I visited the McDonald's in Duarte, Calif and ordered a dbl cheeseburger w/ mustard and onions only. What I received was a double cheeseburger with the other condiments SCRAPED off the burger and bun and then re-wrapped. DISGUSTING! I am allergic to certain foods and I had to throw the burger away. I did not have time to return to your store to complain in person. No more McDonald's for my family. Is it too much to ask for palatable food?

I only have to say what has happened to the fish sandwich. It has no flavor - the tartar sauce tastes like lemon seeds. What happened to the North Atlantic white fish which used to be advertised so greatly back in the day, such a disappointment anymore... The fries need help also. Thank you for all improvements!

While eating a big Mac on 09/20/13, I bit into something hard. Turned out to be a 1-inch long acrylic nail with skin still attached on the back and cut my upper gumline. I went back to McDonald's, made a police report where they found out the shift manager was making sandwiches without gloves and lost a nail. In distress, need help.

This is pertaining to the horrible experience I had in McDonald's Parkway Parade Singapore.

Ordered a fish sandwich that comes with cheese. I requested that the cheese be deleted and instead add lettuce and pickle. Was charged .20 for each additional item added on, but yet McDonald's would not give me a .20 credit for the item that I had requested be removed, the cheese. McDonald's made a financial gain on this order..... a slice of cheese to be used elsewhere.

Apparently the cashier girl didn't like that I gave my name as "sure" when asked. I even spelled it out for her. I hardly think anyone else would have answered to it when the order was called ready. What's more sad is she put the receipt down on the counter where it could be seen & subsequently put in my bag by the manager! I'd have thought that if anyone was dumb enough to write that on the ticket, they'd have enough brainpower to not put it out where the customer could see it & get it. But I guess that's expecting too much from a McDonald’s cashier...LOL.

I was kicked out of this McDonald by the manager on duty. I was told that it was for customers only and there were only 3 of us in the restaurant. The 2 other customers were listening to her and commented with, "That is the so dumb." I was sitting there online like I do every day. I come in. set up my computer, then go and order my food. Next the manager came over and stated that this was reserved for customers only and that I had to go. I asked why. She informed that they had a new policy that I can only be there for 30 min. per the owner's new policy. I proceeded to tell her that I was there everyday online and order food and she said that she knows and recognizes me. So I was wondering what is the problem. Am I not a customer.

Before I share my critique of McDonald's corporate policies, let me begin by saying that I have received outstanding customer service and have had largely positive experiences in our visits to McDonald's restaurants in the Indiana market, particularly at the locations in Greenwood and Mooresville, Indiana. The stores are extremely clean, the staff are friendly and helpful, eager to assist customers, and they do their best to deliver the orders in a very timely manner, so that the food is hot, fresh and enjoyable to eat. These restaurants appear to be run so well that there is really very little room for improvement, because the improvement that is needed most - in products and in promotions - must occur at the corporate level.

I am writing this review with tears in my eyes because I'm so upset and exhausted. Every night for the past year I am kept awake because the McDonalds speaker is so loud. I work in the ER and have to be at work at 7am. How is that possible when all you hear is Big Mac, chicken nuggets, large fries, what kind of sauce. I mean come on it's 3 o' clock in the morning. I have made numerous calls. Manager was very rude and told me to close my windows and hung up the phone on me. I don't know what to do!!! Please help me someone. This situation is driving me crazy.

I live about 5 miles from my local super Walmart in Statesboro Georgia. I go there regularly to buy groceries. There is a McDonald's located inside the Walmart store. I have been asking for a milk shake for the last 3 months at least 3 to 4 times a month. Each time I go to order a milk shake, they say the machine is broken. You cannot tell me they cannot get a working milk shake machine or remove milk shakes from the menu. Also the store is constantly out of many items I shop for. This is a very poor managed store in all departments. I would go to Kmart but they have little groceries...

I was in McDonalds on Grand Ave. in Queens. I was ordering something and the girl at the register was very nasty and rude. She practically threw the food at me and she wouldn’t give me napkins when I asked for them. There was 2 other customers as well and she was also rude and unprofessional with all of us.

So tired of the McDonald's in Willis, TX. Four out of five times, they get the order wrong. A Chic-fil-A went in across the street, and for a short time, they actually improved. I guess they were afraid to lose business, but they have gone right back to being rude, slow, and constantly getting the orders wrong. I have been through the drive-through and had to actually go inside to get my order fixed many times, but tonight was the kicker.

We frequented McDonald's at least three times a day in the past. But I got sick of their lying about ingredients and false advertising. Their $1 drinks (any drink, any size) were clearly advertised at that price over top of the board, but they constantly charged me $1.39. I asked why and the employee said the price had changed. I told him they should take the sign down. It is false advertising.

Every morning, we stop in for a sausage biscuit sandwich. The price for this is $1.00 each. This morning, my wife decided on an egg and sausage biscuit; the price became $3.19. When I asked the reason why adding an egg to a $1.00 sandwich would increase the price by $2.19, the counter girl said, "We don't price the food, we just sell it." She did, however, offer us a better solution. She said, "If you order a folded egg and add it to your sausage biscuit, the price would be $1.78 for the same $3.19 sandwich. I guess my question is, if she could figure that McDonald's was overcharging due to packaging, why wouldn't management realize they are not priced fairly?

After going to this for many years almost every morning for years and getting along perfectly well with all staff, I had a situation that got me thrown out. I always treat people with respect and kindness unless a rude and abusive person starts on me. One morning recently a store employee was having trouble getting the TV to receive satellite so I tried to help him. The remote control wasn't working so I went to the TV to push buttons so to switch it to satellite and as I did, I accidently bumped a customer who was sitting directly in front of the TV and I immediately apologized. Unfortunately he wasn't very understanding and gave me verbal abuse. I'm sorry but I can't stand there and allow someone to rag on me so I returned his verbal attack.

The McDonald's in Omaha on 137th and Q Street used to be our favorite McDonald's because it was clean and friendly. The last 2 times I have been there, the staff is so horribly rude that even my 8-year old daughter took notice. They never smile. They never say thank you. They treat you like you are bothering them by coming into their establishment. They roll their eyes and sigh loudly if you have asked for anything at all. I came in for the $1 trial of the new delights sandwich and paid them $1 and ten pennies. The cashier at the drive thru sighed loudly and wiped her hand like I had poisoned her.

At about 2:30pm on 5/25/2013, I purchased several items at the Kingsridge Drive, Miamisburg, Ohio McDonald's Restaurant, including two of the soft serve cones. While my daughter was eating the cone, she noticed paper inside the cone. It was the wrapping that is typically surrounds the bottom of the cone. I took it back inside to obtain a replacement cone. The individual operating the counter, apparently a franchise manager from his blue shirt (other employees had red shirts), first tried to explain that a) all cones need the paper in them to help support the ice cream; and b) it helps prevent the spread of disease.

I got called a slag in Aintree McDonald because I was complaining about my porridge. Because the porridge pot has a line where you can see where it must be when it's ready but there was big gap till that line. So I just asked what happened with the porridge and she just grabbed it out of my hands and said, "You can get refund." I answered that I want my porridge. So she turned around and went off and called me a slag. I got my porridge after but it was a different girl. When I told her, she said nothing and just left. For some reason, in this McDonald, no one is ever happy. I will never go again there to be called slag again?! Sick!

I went to the new McDonald's in Carthage, MO after getting off work at 3am. I ordered a chicken club and was told there would be a 15-minute wait. I also ordered an ice vanilla coffee and was told they did not have any made. What is the point of being open for 24 hours and customers are not able to receive what they ordered?

How McDonald's could fail at something as simple as creating a viable wrap escapes me. I tried a couple via their buy one at $3.99 and get one for .99 promotion. I'll tell you, even at their promo of 2 for $5, that's still an overpriced lackluster meal. You get a chunk of chicken sliced up, a few pieces of lettuce, nearly transparent bacon (if they sliced it any thinner, it simply won't escape the slicing machine), topped with a couple slices of cucumber, and some sort of nondescript sauce. That's about it, folks.

I went to the Titus Avenue McDonald's in Middletown, OH and saw three employees smoking pot on the property by the dumpster while I had a car full of kids. I called the manager and three days later, when I went back to order food, I observed the same persons doing the same. Prior to these times when I went to the same business, I went inside to order and observed two of the same persons talking very rudely and being disrespectful toward other employees, management and customers too. It is not a good place that I would want to take kids to anymore. This matter needs to be fully investigated and action taken on the employees and management. Obviously, the management is not doing their jobs. Thank you!

We went to McDonald’s in Belmont, WA. We placed our order and watched the young lady behind the counter roll her eye and get real smart with people when she got their order wrong. A guy ordered a Big Mac with no pickles. When he opened his burger, there were pickles, so he took it back and gave it to the lady working there. He said he wanted a new burger. We both stood there and watched this girl put the old burger with a new order, which turned out to be my order. When I questioned what she had done, she snapped at me and told me that there was nothing wrong with it. Sorry McDonald’s, but if that’s how you run your business, you should be shut down! I will never eat there again!

My son was eating a sausage burrito when he pulled a hair out of his mouth and he spit it out and the burrito that was remaining. It completely spoiled all our breakfasts.

I was told by Julio, the supervisor, at Sacramento, CA location on Broadway that because I asked for someone else other than him to make the iced caramel mocha I am paying for, I was no longer going to be served there. I noticed that every time Julio made my drink, it always tasted water-downed. I figured rather than to ask for my money back, I would ask politely if someone else could make the drink for me. Julio took it personally and banned me from coming to that McDonalds location.

I ordered a mushroom and Swiss Angus Burger meal and a six-piece chicken nuggets meal. I made the burger combo "large" and the drink on the kids meal "large." I looked at the receipt while waiting and noticed the charge was $14.93 for these "meals." While I was waiting to talk to a manager (about the overcharge), I noticed an employee digging through a trashcan to get out individual items to put in a larger can. Guess this would have been OK if she had washed her hands after the trash can experience. So, when the manager came to the counter, the cashier told her we needed a refund. She didn't ask what the issue was, or how it might be resolved. She just rang it as a refund and said nothing as she handed the receipt to me. I told her of the trashcan girl without the hand wash. She blew it off and said, "I just came on duty; the current manager is in the office so it is not my concern!"

I went into McDonald's store #11192 in North Tonawanda on 2/10/13 at 5:30 pm with my 6-year-old. There was a full color ad on the menu board advertising a special that if you bought a quarter pounder value meal, you could get a second one for a quarter. I ordered the meal and asked for the second sandwich. The cashier told me I had to pay full price for the second sandwich. I pointed out the special on the menu board and she said they were not honoring that special. I said they should since that was the posted price on their menu, but she said she was a manager and she wouldn't give it to me. In my opinion, that is false advertising. If it is part of your electronic menu board above the counter, then you should honor the price.

I purchased gift card for a gift for a pal from the Kissimmee, FL McDonald’s. She received the card (in MICH) and nothing on it. I made calls to the 800 number and finally it was returned to me. I called the 800#, received a call from a non-English speaking woman whom I attempted to call back and spoke to a male Spanish employee, who did not know who she was. (This was the same number I called the first time.) I was told he "would follow-up." I have my Bank statement that proves it was purchased and the fault is with their clerk who did not know what she was doing at the register. I would like somebody to at least speak to me about it instead of form letters and machine. Thank you.

My experience with your restaurant at the location in Mobile, Alabama on 5003 Moffett Road near Overlook demonstrated poor customer service through management. The morning manager, **, was unprofessional, rude, and lacked leadership skills. However, my complaint as a customer is my order was prepared wrong. I notified the restaurant manager on duty by calling from my cell phone and was asked to come back at my earliest convenience to correct or replace the order. Therefore, I returned two days later, Friday morning on 1/25/13 at 8:30 am. Kristen was the morning manager on duty at the time. ** was told by her front container employee who was very pleasant that he had a customer with a replacement order upfront. ** approached me with such a lack of professionalism that the front container employee apologize to me for her domineering and smug attitude. However, as a McDonald's manager, I thought the corporation taught their managers the mission and values of the company.

On 12/31/2012, I went to store 33321 to purchase an iced tea. There were 3 other people in front of me, and as usual, I had to wait at this location. I finally got to order my tea, and the cashier seemed like I was a bother. She gave me my cup, and I went to fill my cup. Of course, no sweet tea. I ordered "half cut". I went ahead and filled with unsweet and walked to the counter with my cup. The same cashier asked me what I needed, and I told her. She said that someone would bring out more tea. (How would the person know if she never would have said something?) I asked her when was that going to happen. There is no reason at all for someone to wait for iced tea. This location has major issues with customer service even with the management staff, with the store appearance. I can understand that when it is busy, things can slip. But it seems that this store is slipping out of control on a fast track to disaster.

This is the worst McDonald's I've been to, next to the 16th Street mall McDonald's. I was told "How about a side of shut the ** up and get the ** out of here?" I didn't even get a chance to finish my order. He's the rudest cook I've ever heard. As a sous chef, that's hard to do. I wish someone would care enough about their business to do something about it, but nothing will come of this. He's lucky I have enough will power. I should have beaten him, but I didn't. I did nothing wrong to provoke him, but the management cares less than he does. It must be nice to have such a good job. Just another loser with a bad attitude. If you don't like your job, then quit. That's how really bad charges happen. Welcome to the real world. I hope he gets fired, but he won't. I'll see him again, and he won't be so lucky next time.

My 5-year-old son wants to have a Happy Meal, and he never gets a desired toy. And the attendant always shows him one toy that is an old one. It’s really disgusting and it's a shame. This always happens when we go to McDonald's, and now we have decided never to visit it as we people just go there for kids. And when our kids are disappointed, our day is spoiled. This incident occurred in Jalandhar McDonald's opened in Midland tower.

I ordered a latte which the sign posted at $2.79, but was charged $2.99 when I questioned it. I was given a manager who said they didn't bother to change the sign, but that was the price. At the second window, a manager questioned why I wanted the receipt and I again said that the price posted should be the price charged. He said he couldn't adjust the price, at which point a gentleman behind me got out of his car and announced that he works for Consumer Affairs and gave me his ID #**. He asked if they offered me anything in lieu of the overcharge and said he also saw the price posted. The manager said he wasn't offering anything and if I would pull up, he would bring me a receipt.

I'm always getting the wrong food or missing food. The window people have bad attitude and don't say a word to you.

I went to the drive-thru on Friday night - Saturday to get 4 McDoubles, 2 fries and 2 drinks and waited for my meal. I was assured by the employee that the wait was because of the fries. I had paid and once my bag was given to me, I left. When I came home and opened up the bag, to my horror, there were a half full large fries and the hamburgers were cold and like they were left out for hours. I lost my appetite and just threw the whole hamburger mess in the garbage and just ate the soggy fries and drink. I want a refund!

Tonight, I was watching the movie The Bronx Tale (1993) at home with my parents and loved it. I needed to step out because there is an internet outage and I needed the internet. My fave place in the past was McDonald's at Victoria Park/St. Clair where I can log in and do what I need to do. Because McDonald's there has only one entrance (the side of the building where I parked is locked), I had to use the front doors and there was a bunch of people intoxicated and smelling of booze. I walked past them and almost puked because the rot was so bad. I came into a quiet restaurant, ordered my coffee and muffin, and sat down.

I went in to McDonald's at Main Street at about 8AM through 10AM, not sure of the exact time but it all happened today (10-2012) on the location between Bryant and East Utica in Buffalo NY 14209. I ordered a coffee and sat down. The coffee was really hot so I had to let it cool off for about a minute or so. Then as I was having a conversation with another customer while my coffee cools down, at this time a male ** security guard walked over to me and said I have 20 minutes to finish my coffee. That's when I asked him why. I am a customer and this is a place of business, I was not doing anything wrong. He escorted me out of McDonald's after reading a sign to me with profanity and aggression.

I just don't care so much for these double lane drive-thrus all of the McDonald's have been going to. I realize some areas have had them in place for a decade, but they are new where I live. The reason that I don't like them is because to me, it's line cutting! They say it's quicker, but for whom? Certainly not the customer!

Lousy manager and service: I sat in the drive-thru for 5 minutes with no other customers while being told "In a minute" again and again. When I went inside, a bit angry maybe, the store manager Mike said that he wouldn't talk to me unless I spoke to him like we were in church and then proceeded to tell me to leave or he would call the police. I could see that Mike was looking to protect his employees because they were either leaning on counters or playing games. I have to admit the Midlothian store in Youngstown, Ohio has to be the worst because this is not my first confrontation with a manager. A month ago, I went back because to give me some items and the manager called me a liar and said that I was looking to get stuff for free. He said I should have noticed it at the window and not at home.

I went through the drive-thru at our local McDonald's on Limonite off the 15 Freeway in Eastvale, CA. I ordered a double cheeseburger, small fries and a large Coke with extra ice. The cashier rang it up separately and it rang in $3.97. She did not say anything and my order disappeared off of the screen. I heard through the speaker to ring it up like this, it will cost more. A new order was showing up on the screen and it had the burger and fries as a combo with a 70 cents up charge for the large coke. The total for the same meal was $4.19. She said your total is $4.19 at the first window. I was pissed off and said, "Why are you charging me more for the meal when I saw it rang in for $3.97?" She had no answer and said she would check into it. When I got to the window, a young girl was working with a manager right next to her. She said, "That will be $3.97." I just wonder how many people they rip off just like they tried today?

I go through the drive-in at the same McDonald's in Waukegan 4 days a week for a large coffee. I've been going there for two years. Today, I placed my order and paid the usual $1.09. When I got to the pick-up window, a small coffee was waiting for me and I advised the server that I ordered a large coffee. He accused me of ordering a small coffee and changing the order when I got to the window. I was blown away with his statement so I questioned him. He further advised that he had seen me cheat McDonald's previously in this manner. Needless to say, I was stunned and really upset. The manager had nothing to say on the matter except to try and hand me the coffee. I advised the manager in not so friendly words to keep his coffee and my $1.09 and drove away.

I placed an order through the drive-thru in Fayetteville, GA on Sept. 19, 2012, 10:57AM. First I sat at the drive-thru and no one greeted me until I said hello. Finally halfway through the order, the person taking the order figured out that she must communicate in order for me to know what to do. After getting my order, I was almost home, 20 minutes from there and noticed that my apple pie looked like it has been sitting there since yesterday and was warmed up in the microwave or something. The filling was so brown and it looked like rubber.

My granddaughter and I went through McDonald's to purchase a special new package with 20 pcs. of chicken McNuggets, 2 fries and 2 large drinks. Imagine my surprise when the young man at the window told me we were only allowed 4 dippers for 20 pcs. of chicken. If I wanted more, I would be charged 27 cents per. I could not believe my ears and asked to speak to the manager. He condescendingly said, "that would be me." I asked for the corporate office number and he wrote down a local number in the high desert area of Victorville and of course there was no answer. Just when did McDonald's corporate office move to Victorville? How many more things do we have to pay for that used to come with the meal? I will never pay for an extra item. McD's, shame on you for your treatment of loyal customers. Just a question? Do you ask your customers in Laguna Beach, West Hollywood or Mill Valley to pay for extras? Or is that requirement just for the working class areas? Shame, shame, shame.

I went to the McDonald’s at Shelbourne and Cedar Hill in Victoria, BC. When I ordered my burgers I asked for them fresh as I do not want the patty that has been sitting in the box. The little girl at the tilt (who looks no older than 12 years old) could not comprehend this and did nothing to mention the order to be fresh. So the manager on duty (who looks no older than 17 years old) handed me my food and I told her I want it fresh. She then got angry and started slamming things around. Then after 3 minutes she brought me my order and do you think those burgers were fresh? Not! Now, why are these restaurants still open? The food is very pathetic to begin with and they have underage kids working at these establishments (I can’t call it a restaurant). Close these fast food joints - it is inhumane for anyone to eat their food (or whatever it is).

Two times I have eaten at McDonald's and both times I have felt sick and a sore throat. Someone is not obeying the hygiene rules .

I went to the McDonald’s on S Limestone St. in Springfield, OH for a breakfast burrito. I used the drive-thru as I was on my way to work. After arriving at work, I unwrapped my sandwich and a dead fly and a piece of egg fell out of the burrito. I immediately began to gag. I took the burrito back to the McDonald’s and asked to speak to a manager. When I unwrapped it and showed him, his response was gross. He did refund my money and asked me did I want anything else. Uh, no. I will never eat McDonald’s again. I contacted the health department and reported this incident as well.

My husband and I picked up 2 muffins deal in Drummondville Quebec, Canada. This afternoon, on our way home (something that we do very often at home and we are always satisfied with Brockville store), we opened the bag on the highway and both muffins were so hard they were just like cement. For us, not acceptable. You are supposed to have quality control and you are a reputable restaurant. We are not the type to complain for nothing, but we figure that you should know.

I sent my grandson for the second time to McDonald's with the coupon for your new wings. He returned with chicken sandwiches and advised me the wings were not available. I called around 10:15pm and spoke to the manager on duty who identified her self as Sherry. She advised me that they had not had the product since 4pm and stated she did not have the Quarter Pounder as well. I was instructed by Sherry that I should plan trips for this item prior to 4pm especially on the weekends. Additionally, she informed me that this was the second week the store did not have the product but the owner attempted to get the wings from other stores and that they're going through personnel changes and once they're settled, things should be better at this store.

On 8/5/12, 7:55pm, this is my third visit and the third time I was short in my order. I used the drive-thru service. This routine service indicated to me more like a policy supported by management. I ordered the same thing every time: 20-piece nuggets and a small fries. The first time, I went home and had to come back because I received only 15 nuggets. The second time, I was given a large fries and no nuggets. This time I was given 18 nuggets instead of 20. I reported that to the store manager and to McDonald’s Corporate Office every time. The store manager apologized and corrected the order. It seems to me that the corporate office is not putting enough emphasis on customer service of its franchises.

My husband and I used the drive-thru at the McDonald's in Corydon, Indiana. We ordered a quarter pounder and a medium fry. There was only one other vehicle in the drive-thru. We got to the second window and the cashier told us that it would be longer than 5 minutes because they had run out of quarter meat and had to get it out and cook it. As she was telling us this, she was completely talking down her manager and the company and rolling her eyes. My husband did not want to be waiting more than 5 minutes (the point in using drive-thru is quickness). I decided to go inside to get the issue handled.

I came in with my husband, daughter and 2-year old granddaughter. I ordered a 4-piece chicken nugget kid's meal for my granddaughter, as well as food for the rest of us. We sat down to eat and as my granddaughter was eating her chicken nugget, she bit 2 sides of one nugget and we noticed a black hair or string-like item running the whole length of the nugget under the breading! To say the least, we took this up to the counter and dumped the rest of the nuggets in the garbage. The person calling themselves the manager (I don't think really, no name tag) asked me what should she do and threw it in the trash. Come on now! Why might as well not say anything at all. She did replace the happy meal, but I can say I will never again order that meal nor go to the Cattlemen Rd Sarasota, FL store.

I want to tell you about our experience at the McDonalds in Verona, PA. Last Saturday evening, my husband and I had taken my two grandsons, ages 6 and 8 to a playground in our area. When we were leaving, we told them we would go to get ice cream at McDonalds and they could play in the play area there for a while before we went home. We ate our ice cream and then started to open the door into the play area and found it locked. When I asked an employee why the door was locked, he said he didn't know. The store manager was standing beside him and didn't say a word. Finally I asked him if he could find out why. He turned to her and asked her and only then did she offer any explanation. She said because it was wet from the rain we had the day before. This particular day the temperature was over 85 degrees all day. We could see the whole area through the windows and there was no water anywhere in sight. Still, she would not open the door.

This is the third time this McDonald’s jips us out of the food we're paying for. But this time, they were ridiculous. My large fries were small in a large container. The bread on my burger was hard and stale and my husband’s Big Mac had 1 patty instead of two. Then they give us a ton of ice with about three sips of soda. They are cutting back and they’re doing it through our portions but charging more. That’s not right.

Child injured from "Ice Age" happy meal toy - My 7-year-old son fell and hit his head on his happy meal toy that cut his head and had to be rushed to the ER, and have staples put into his head. Those toys are clearly meant for children so one would expect them to be safe for children under any circumstances. But clearly, that is not the case. The gash in my child's head is about an inch into his hairline in the front and it was a very nasty jagged edge cut, not a smooth cut, so I'm pretty sure his scarring will be nasty, as well noticeable and I highly doubt he will grow hair there anymore. This just happened on Sunday, July 15, 2012. It's only been 5 days so his staples are still there, along with his pain. Not to mention, his extreme fear of having to go back and have these staples removed from his head.

This owner of the McDonald's in Blue Jay, California and Crestline, California makes up his own prices. The advertised spicy chicken McBites are supposed to be $0.99 and they flat out told me they don't have those anymore, only the $199.00 McBites. We are in a recession and I lost my job, so every dollar counts. The products are becoming really bad with hardly any lettuce, tomatoes, etc. and paying over $5.00 for a hamburger. The dollar menu should be just that one dollar. Sorry for complaining, but I'm tired of being taken advantage of.

My daughter ordered a smoothie. This time she stated it seemed more gritty or harder than usual ice shavings, but after drinking a good portion of it, she felt a larger piece and spit out several pieces of sharp, hard glass-like plastic. I asked McDonald’s to make an incident report and to give me a copy for the reason that this concerns my daughter’s health. I was told that they do not do incident or have incident reports. Another customer came in with a blended coffee as I was getting ready to leave with the same complaint. I insisted that they pour a smoothie so we can check together. They did and got real nervous when again there were sharp broken pieces in this cup also. The manager apologized and I waited a while as he checked the machine and so forth. I must say he was honest enough to admit that the plastic ring inside the machines where everything is blended had been broken and that is why it is in the drinks. And still again I was denied an incident report and copy. I was told corporate told them this.

I have frequented this McDonald's for a few years as it is near my work. They continued to get my order wrong. I have learned to check it before I pull away from drive-thru and then when I asked for it to be fixed, they gave me attitude. The lady at the window was very rude. I am a pleasant individual and don't appreciate her nastiness. If she is that unhappy, she should move on.

Nine times out of 10 the Mora, MN location gets something wrong. I am a very patient person and don't complain often. Yesterday was the worst experience so far. And having spent $20 on breakfast for myself and 2 others, I am starting to think I should just stop going there. Hotcakes were cold as was the sausage. The "whipped" butter was thrown in the bag with hot breakfast sandwiches, causing the butter to melt and explode. The sandwich wrappers were soggy and drenched with melted butter. I also ordered two large vanilla lattes - both of them were almost half empty. On another occasion, I received two Happy Meals in plain white paper sacks. Doesn't sound very happy, does it? Half of the reason children want a Happy Meal is for the special box. Anyways, I could go on, but I'd rather not. I won't be returning to this location ever again.

I had ordered 2 20-piece chicken nuggets and a large fries. I didn't get my fries and had only 30 nuggets. I didn't go back, because I am disabled and do not get around easily. I am truly upset and want my missing items.

I had stopped at the McDonald's in Rockport, MO to have dinner. While eating my dinner, I watched an employee take the trash from the lobby area through the sanitary area known as the preparation area. Taking the trash through this area where the meals are prepared now makes it unsanitary. When I spoke to a manager, she told me that this has been the practice for the last four years, which was shocking to me. I was a Swing Manager Trainee for a McDonald's in Texas and Arizona in the 1990's and we were trained to take the trash out the side doors. Therefore, dragging the trash through the preparation area causes contaminants to become airborne on the food, etc.; therefore, the store should be closed, sanitized again, start fresh with good food and condiments and then start again.

I went through the drive-thru at your Northwestern Highway location in Southfield, MI on 6/7/12 at 7:30am. I ordered the #1 with a medium coffee. There wasn't any type of greeting or thank you by the attendants. Then once I got to work, I discovered that my hash browns were not in my bag. The cost is already ridiculous. And then to not receive all of your order and no type of personal service make me not want to go to this McDonald's again. I think I will continue going to Burger King.

I know this may sound stupid and it is my first time emailing to any company. Since May 23rd, at the McDonald’s close to my home, the only size of coffee available is the small one. Yes, only the small one. I can understand that it is hard to purchase enough cups for a big promotion like the $1 drink promo, but this happens very often that items are missing. For instance, they ran out for 2 weeks of ice cream in the summer in the hottest times. The cup thing has happened twice, and muffin or apple pie on a regular bass is not available. My McDonald’s is located in Chambly, Quebec. Thank you for your time.

We stopped at McDonald’s in Onawa, Iowa. They seldom have any ice cream there. The machine is broken 70 percent of the time. Also, you can never get any cherry pies as they say they’re always out. Half the time, your carry out is short or the wrong stuff. The other day I ordered a sausage egg McMuffin and got 7 miles up the road and found out there’s no egg on it. It will take a lot to get me back there (if at all). Thanks. I’m a pissed off senior.

My daughter was shorted of the girl toy in her Happy Meal. We went through the drive-through. An hour later, I drove back from my shopping around town and bought my son a meal (after picking him up from tutor) and asked them to see if I can get her a toy, too, because hers was missing. They asked me for a receipt! Are you kidding me? Who does that? The service was very disappointing and actually frustrating. They had me pay for another one on top of the one I actually paid for and did not receive! I will never go there again, especially because this was not the first time!

I ordered a Southwestern Chicken Sandwich at McDonald's, Belfair, WA. I paid $4.12 for a bun, a piece of chicken, and 2 thin slices of pickle. When a sandwich is advertised with all the condiments, and fresh and yummy, you should expect that. I complained and was offered to purchase some condiments. That same morning, going through the drive-thru, I got 2 sandwiches that were so hard from sitting under the warmer that I fed them to my dog. And what about that pink slime? How long have we been eating pink slime without our knowledge? If anyone starts a lawsuit against McDonald's for being fed slime, I'd like to know.