How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

McDonald's Reviews

4,971,908reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About McDonald's

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

McDonald’s delivers a broad range of fast-food items. Since its establishment in 1940, the company has expanded its menu to include burgers, chicken nuggets, salads and breakfast items. The chain also integrates drive-thru service and mobile ordering. It aims to provide consistency and speed while offering products like the Big Mac and Happy Meal.

Visit www.mcdonalds.com/us/en-us.html
Pros
  • Friendly and helpful staff
  • Good variety of menu options
  • Affordable prices for meals
  • Quick service during busy hours
Cons
  • Inconsistent food quality
  • Frequent order inaccuracies
  • Cleanliness issues reported

McDonald's Reviews

Filter by Rating

  • (84)
  • (23)
  • (36)
  • (186)
  • (1,125)

Popular Mentions

    How do I know I can trust these reviews about McDonald's?
    • 4,971,908 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about McDonald's?
    • 4,971,908 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 9 Reviews 980 - 1130
    Staff

    Reviewed Aug. 27, 2015

    Bryant Irvin/Oakmont - This location of McDonalds has the friendliest employees I've ever witnessed in a fast-food restaurant. We live nearby and go there about once a week and we have never had a single bad experience. We all know how bad service can be in this day and age and my husband and I have just really been pleased with the people over at this McDonalds!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 26, 2015

    My husband and I stopped in at the restaurant for a breakfast sandwich. Once we placed our order and were ready to pay, my husband asked if he could have the CDL discount. The cashier told my husband that he doesn't look like a "truck driver." He said, "What do you mean?" She said, "You know," and proceeded to tell him that he was "too clean-cut." She then asked him if she could see his CDL.

    I have worked in the trucking industry as well as my husband and also work in the steel industry now. I was astonished that she decided to profile truck drivers and am feeling quite offended. I believe that businesses need to protect their rights as she said that they were scammed too many times and she was told that when someone that was clean-cut asked for a discount, that she needed to ask for the CDL. That being said, if he was lacking hygiene and "non-clean-cut," that it usually wasn't an issue to not ask for it.

    I was so upset that my blood pressure was escalated and it took several hours for myself to calm down. We did speak to the manager of the store and she said that she would address it, that it was not professional or warranted. I cannot let this rest as I would not allow myself to let someone that works for me address anyone, in any industry, in that manner. There is a way to follow protocol without lending a judgement or opinion about an individual. I am appalled that this could happen at McDonald's, the family restaurant that I have known my whole life. I will not let this rest. -- Professional Truck Driver's Wife.

    Thanks for your vote!

    Reviewed Aug. 22, 2015

    I've been customer for years. The double cheeseburger, fries and caramel frappe good, always had excellent service at Eatontown and Shrewsbury. But experiencing stomach pains after eating, have to pay attention if at both but always had pleasant experience, and frappe is so good!!!

    Thanks for your vote!

    Reviewed Aug. 21, 2015

    Costa Mesa store number 34609, bad service. Went to the window with a McDonald's coupon and the manager by the name Yulisa told me that this coupon not honored here at this McDonald's. I just wanted to know why not? She couldn't make up a story, so I walked out the store.

    Thanks for your vote!
    Sales & MarketingStaff

    Reviewed Aug. 20, 2015

    Last Night, Wednesday August 13, 2015 at 8:40 pm, My friend and I, who are both seniors, reluctantly returned to your McD's location at BROADWAY & GRANVILLE 1482 W, BROADWAY, VANCOUVER, BC V6H 1H4. After 6 months as the older looking of the two Filipina women who 'serve' at the front of the not busy location, are neither friendly nor efficient as she doesn't listen or offer any help, as she rushed my order only to cancel it 4 times, blaming me for her confusion and complete lack of listening. The large sign behind the counter changed too quickly and I couldn't find the Swiss cheese grilled chicken option which she said never existed in the 8 yrs of her "serving" customers.

    When I finally received my order, the chicken wasn't grilled, nor was there any tomato or cheese as I had requested which she rudely sniped that she could have charged me 80 cents for the tomato. She then went on to complain to her co-"worker" in Tagalog not English about how I was taking too long to order which was her fault as well as your poor menu that kept disappearing while an ad replaced it. The poutine was also half full and the small fries I bought for my friend were neither hot nor fresh. This is the last time I shall ever enter this location as I can get 3 decent homemade meals for the $15 I wasted along with the 15 minutes I waited for a simple order.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Aug. 19, 2015

    Worst managerial skills exhibited by manager on duty at Reedswood McDonald's Walsall on Tuesday, 18th August 2015 at about 6:30am. After place my order for a breakfast meal, I was asked to choose a drink I want with my meal and I said I didn't want any drink. I was then asked to proceed to the next window to make payment and to the next window for my order. Upon receiving my order, I realized it was incomplete and so I drove round to the window where I placed my order to ask why my order was incomplete and the attendant said she thought I didn't want the meal since I didn't choose any drink with it.

    Before I could say, Jack, someone from inside came from nowhere and shut the window preventing the attendant from talking to me. I was so unhappy and so I went in intending to express my displeasure to the manager only to realize it was actually the manager on duty who shut the window in my face. Upon asking why she did that, she rather accused me of being rude to the attendant. As if denying me of something I paid for wasn't infuriating enough, the manager had the effrontery to lie that I was being rude to the attendant.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 14, 2015

    Well this is the first time that I have visited this location at Oregon avenue, store #2444. I order a happy meal for my little 3 yrs old girl, 2 apple pies, and a cup of iced coffee. While waited for my foods, I then asked the manager for a small baby cup b/c my baby need some iced water. The manager said, "We don't give out courtesy cup" and walk away. How rude with an angry look in her face. So I walked away after got my foods. I then asked my mom to get me some ice cream, and see if the cashier can give us a small cup. She then waited on line and order vanilla ice cream and they gave her a receipt charged $1.29 tax incld. She then waited for ice cream instead they gave her a cup, b/c they said she want a cup. She was angry and asked, "Why I buy ice cream but you gave me cup?" The manager then said, "You asked for cup right?"

    I heard it and so upset I then walk over and asked the manager, "Why you charged us a cup when we only want a small tiny cup for water?" She said she gotta paid for so no free cup. I even told the manager that I only need it for my baby. Beside I don't drink soda anyway, so she looked at me in a weird way. I just walk away. I was still upset and walked back to the counter and ask to exchange for a bottle of water if available, and I'll pay for the difference. The manager then exchange the cup for a bottle of water and didn't say anything else, walked away.

    I could of pay for the difference if she used a better way to talk and beside she got some attitude and for her I don't think she understand what customer services and satisfaction is all about. I think I would never come back to this location again. I would rather drive far a bit and pay for what I deserve. I told my mom, "OK if they want to charged for a small tiny cup for over a dollar I think is a rip off, but a .25 I will pay for, and it could of done in a better way."

    Thanks for your vote!
    Staff

    Reviewed Aug. 12, 2015

    Very disappointed that every time I go to this particular Mcdonald's their hot mocha machines are always down. Either their employees are being lazy or they're in need of a new mechanic...

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Aug. 12, 2015

    I entered McDonald's in Brixton and ordered my food. I then went upstairs and turned into the eating area which was empty. I then saw a chubby, well built black man mopping the floor. He then spat on the floor while he was mopping it and obviously did not see I was there. I immediately felt disgusted and turned round and went downstairs to eat my food. When I later saw this man I tried to see his name tag which looked like it said Milton. I cannot be entirely sure. At the time I should have made a complaint to the Brixton manager. But from previous experience and complaint I raised with the manager there regarding the bad hygiene and tables always full of mess, he tried to reassure me that things would be done but basically looked at me like I was scum. So I thought it was best not to complain as this shop is my local and I do like McDonald's, so I just put-up and shut-up but I feel my experience should be told.

    Thanks for your vote!

    Reviewed Aug. 11, 2015

    I use McD. All around the country, Bretton is by far the dirtiest I've encountered.

    Thanks for your vote!
    Price

    Reviewed Aug. 10, 2015

    I went to the summer McDonald's and got a 20 piece chicken nugget. They only allow 3 sauces for dipping 20 nuggets. They charge for any you get over that. They use to give 3 sauces for a 10 piece. I hope they aren't all like that or I will have to start getting my nuggets at Burger King.

    Thanks for your vote!

    Reviewed Aug. 8, 2015

    I ordered a number 2 meal. In the first place ketchup does not belong on a hamburger. All it had was meat ketchup (which ruined the meat) pickle and onion - no lettuce, no tomato, no nothing that comes with an American hamburger!!! Mayo or mustard but never ketchup that goes with fries. I was cheated with nothing on my burger. Ordered two, paid 13 dollars and my burger was ruined with ketchup.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed Aug. 7, 2015

    This particular McDonald's is very dirty. I went into the bathroom early morning and it was disgusting. Employees act like it's their first day, many have exposed tattoos and piercings, not friendly. Food was sloppy put together. This restaurant is in Hot Springs, Arkansas on corner of hwy 270 and Mt Pine Junction. I know many people that say the same thing. Even my husband complains about it. They smoke right outside the building. I know not all McDonald's are bad, but you need to check into this one!

    Thanks for your vote!
    Staff

    Reviewed Aug. 7, 2015

    McDonalds 6707 Alexandria Pike. Terrible service, at 8am they're out of butter, syrup, no fruit in oatmeal. As far as I'm concerned they should shut this place down already. And the employees they don't want to be there and you can damn sure tell. Horrible. Don't waste your money on this place. Find another McDonald's. I had to give this place one star but it doesn't deserve that.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 6, 2015

    Well hair in food. Went to head office and complained and then I order again and complain to the managers on how the burgers were in the box and I got accused of doing it myself. And then I got called an unfit mother when I even had the manager tell me over the phone that they had pics of my food and get told never to order from there again and that I am banned.

    Thanks for your vote!

    Reviewed Aug. 6, 2015

    I went to McDonald's with my mom one day and she ordered a Caesar salad and I ordered a cheeseburger and medium french fries. My mom received the Caesar salad before me and it took a little less than an hour to make my cheeseburger and french fries. The Caesar salad had a really long piece of hair in it and it was disgusting. It wasn't mine or hers coz we are both blonde and it was dark thick black hair. My cheeseburger was good aside from the fact that it took 48 min to make. The fries however... They were dripping with oil and I automatically assumed that it was sweat from the guy cooling like it coz it taste like it. Every time I even think about McDonald's it makes me gag. I do not recommend it for you.

    Thanks for your vote!
    Staff

    Reviewed Aug. 5, 2015

    Ok, my family and I were sitting down eating and then we see someone ask us for money and we said we didn't have any. So he went outside and came back a minute later and he did that for like 7 time. He went out and in every minute and then since he kept doing that we moved my niece from the seat she was sitting on because he was passing too close. So when he passed again he socked the chair and imagine my niece was sitting on the chair he would of socked her so also. Smell like piss so we went to go tell the manager and they said that they told him something but he comes back and that really bother us, so we decided to leave.

    Thanks for your vote!

    Reviewed Aug. 4, 2015

    I was really looking forward to eating a bacon salad from McDonald's because it's one of the best salads I have eaten from McDonald's in a while. I get my salad, I go home and trust that I got the right order and it was an Asian salad. I was so angry and unsatisfied but not surprised. I am just tired of all these drive thru places disappointed everyone. I always have to drive back and ask for what I FIRST asked for!!!

    Thanks for your vote!
    Staff

    Reviewed Aug. 3, 2015

    Hate to do this but after I opened my child's happy meal and saw only a cheeseburger and toy I have to write this. The employees and manager at the Midlothian IL McDonald's need a self help course in proper manners. I was mistakenly overcharged due to the drive up cashier charging me for the food order of the car behind me. I didn't fuss or say anything other than "This isn't my food order miss" and after a few minutes of the Manger fixing it they gave me my correct change and handful of receipts. No "I'm sorry" or anything of the sort. I proceeded to window # 2 where they tried to give me the wrong food order then when I told them what had happened I was asked for my receipts and of course never received them back. Instead the young kid looked at me like I was holding him up.

    Wish I had my proof of purchase cause then maybe I could make a legitimate complaint with names and store number but even more so I would have loved to get the rest of the food that I had paid for. Chances of that happening without a proof of purchase are slim to none. If I had received just one stinking apology I would not have been bothered to even write this even though I am missing food that I paid money for. What a disappointment. Looks like I will drive to the one located on 15th Street in Oak Forest, IL from now on.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed July 31, 2015

    I had a bad experience and when I left the store I continued home and tried to call the store to talk to the supervisor which hung up on me when I tried to call back; and ask for her district manager she hung up again. The next time I called again she gave me a number to the district manager which was a wrong number. I may add that I am a business owner myself and have never ever treated a customer the way I was treated and this is the first time I have ever called to make a complaint in my life.

    Thanks for your vote!
    Staff

    Reviewed July 29, 2015

    I was on a rush home from work and needed a quick place to eat. I saw a McDonald and walked in. I ordered my food from a nice women and sat down. Under the table there was gum. And on top there was a dirty napkin a small spill of liquid and ketchup. The other tables weren't much different. Once I began to eat the food it was horrid. I couldn't believe what I was eating. It was the cheapest crap I have ever put in my mouth! I threw it out and decided to just order out sushi. I wouldn't recommend McDonalds to anyone.

    Thanks for your vote!
    Verified purchase

    Reviewed July 27, 2015

    Clubhouse burger - I should have eaten the box. Dry and tasteless.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 25, 2015

    I drove through my local Mickey D's last night. When I got to the window I handed the employee my card. She took it to the main counter not the register at the window. She was gone for ten minutes with my card held hostage while she walked around the corner, passed it off to the manager still with no explanation as to what was going on. I watched through the window as he set it on the counter in plain view of other customers at that register while he worked on the register.

    It was at this point the original cashier returned with my food but no card. She told me I was charged for the wrong order and Mr. Manager who looked like he was still too young to drive was trying to reverse the charge. After 15 minutes total I had my food, card, two receipts (one for my $5 order and one for the $17 that I was accidentally charged) and a strong feeling that I was getting scammed. I'm still waiting and hoping to see the money back in my account. The whole situation was handled poorly by them and seemed very under the table. I'm checking my account hourly to see if any other charges show up there. I don't think I trust them enough to ever return there. This happened at store 3245 in Ambler Pa.

    Thanks for your vote!

    Reviewed July 24, 2015

    I visited the McDonalds in South Hayes, parked up and went in to order, eat, check my emails and use the rest rooms. All of this is expected to be completed within an hour of entering the car park. No consideration is made for queuing, customer comfort or indeed initial parking. So, after parking, queuing, eating, drinking, using the free WiFi, washing up, getting back to the car I am then billed £100 for overstaying my welcome by 15 minutes. What customer satisfaction that delivered!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed July 24, 2015

    I went to Mcdonald's on 6165 McDonough Dr in Norcross, GA on July 23, 2015 at 5:30 pm. I purchased 6 cheeseburgers, 6 fries, a 20 piece chicken McNuggets, and 2 peaches and creme pies for my 2 sons, my niece, nephew and my daughter. I got home and gave all of the kids their food, and as my daughter is biting into one of the chicken McNuggets and chews it she notices something really hard in her mouth. She spit it out only to find what appears as a human tooth in her mouth. It isn't one of hers as she has all of her adult teeth. I went back to the restaurant only to have the manager ask me how did the tooth get into the McNugget. I was appalled at her response. I was not holding her accountable and she had no reason to feel offensive. I returned the uneaten food, which was about half, and was asking for my money back.

    I patronize that Mcdonald's almost every day since I've been in Norcross, GA and I've never had a problem until now. The manager was very rude and inconsiderate. This was the most disgusting and grotesque experience I've ever had to go through with. My daughter has been sick to her stomach since and has not eaten anything, as she cannot keep anything down, she doesn't even want to eat anything. She's temporarily lost her appetite due to this experience.

    Thanks for your vote!

    Reviewed July 24, 2015

    So I got a hot chocolate from McDonald's and the man said that it is no holes or nothing so when we parked up to eat and drink our hot chocolate I spilt it all on my leg. I was so in pain that I screamed and two of my sisters got scared. I was so angry and that is what happened before too. Also I spilt it on my bad leg. When I got home I checked my leg and and it is still red and hurting. I am so angry and I am never going to get a hot drink ever in my life!!!

    Thanks for your vote!

    Reviewed July 20, 2015

    I'm so disgusted of McDonald's that I am not eating their food ever again! I'll make sure all my friends and family won't either! After tasting their hashbrowns soaked in bleach!!! Horrible.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed July 19, 2015

    Today I went to the McDonalds in Sevierville on Parkway. The guy was very rude to us and forgot half our food. We ordered 3 McDoubles, a McChicken, a peach pie, sweet tea, and a side of Big Mac sauce. So they forgot our McChicken, our pie and our straw for our drink. This isn't the only time this has happened at that same McDonald. How hard can it be to just give us what we ask for? But it's a plus that my French Fries were hot and fresh. And that's bout the only thing they did right. We even paid for everything but didn't get half the stuff we bought. Please get a hearing aid and stop forgetting my food please and thank you.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 16, 2015

    I just moved to ovideo, FL about one month ago in our area I am just about 1 mile from a McDonald's restaurant on aloma Dr. For the past 26 years I've lived in central FL and I have visited multiple MCDonald's through the state. And this one near my home now in ovideo doesn't have too bad of a wait time, the staff was courteous. Upon going to McDonald's drive thru July 16th at 5am in the morning I ordered a special they had going on for $3 & receive 2- Egg McMuffins for my daughters ages 7 & 9 yrs old and steak bagel for myself.

    When we arrived home my hungry kids started gobbling them down quickly. My oldest daughter notice it first - there was green spots in the egg. I then looked into my other daughter's sandwich and saw the same thing. Not knowing what it was exactly that made the eggs green I stopped the kids from eating any more and made them PB&J. I try to keep an open mind before passing judgement on things and thought maybe it's from the way they cook the eggs and I figured I look into it.

    Upon doing some I found multiple people with the same concerns of getting the same sandwich as myself and noticing green spots inside the part with egg. I'm afraid I could not find any concrete explanation for the occurrence or answer for why eggs can turn green. It's put me off buying anymore from McDonald's ever again. At least at Burger King their competitor I have never had this experience and that where I'll be taking my business next time.

    Thanks for your vote!

    Reviewed July 14, 2015

    Nobody makes French Fries better than McDonald's. Nobody!

    Thanks for your vote!
    Verified purchase

    Reviewed July 14, 2015

    I'm upset with the McDonald's in Silver Spring Md on Layhill Rd. When someone orders food from somewhere there should never be any problems with a customers. I spend too much money there for them to shut the window while I'm talking about my order.

    Thanks for your vote!

    Reviewed July 9, 2015

    McDonalds on chamber street. Today I went to McDonalds and a sweet tea it tastes funny so I cut the top off. There was a bug in the sweet tea, which is not the first time I had a sweet tea and it tastes funny and I threw it out. So this 2 times at McDonalds with the sweet tea. One time before that I went to McDonalds and I ordered some foods. Gave to the man at the register $20 for the biscuit and sausage. He gave back six dollars so I walked out thinking that I have all my change.

    When I get back to my office I'm missing $10 so I went back to McDonalds to the same cash register guy that will serve me. I told him I'm short $10 and I have my receipt. He act like I didn't know what I was talking about but he gave me back my $10 cause he knew he was caught. I will never go in McDonalds on chamber street again for nothing. And back to that sweet tea... no good. I feel like my throat is tight. I feel disgusting they're doing something wrong to sweet tea. Every time I think about it I want to vomit.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed July 8, 2015

    On the last service, two visits to McDonald's South 441 Okeechobee Florida, the service has been very poor. The employees move like snails. One morning employees filled two and a half gallon of tea. 2 hours later still in the floor. Another visit, stop for ice cream. After waiting and waiting, no ice cream. The employees do not like to make eye contact with customers. Communicating with the customer should be priority. I look and speak with other customers waiting for their orders. They're so very disgusted with service . This is occurring when the store is not real busy. The last time was the 4th of July, 8:00 pm, 2015. No ice cream.

    Thanks for your vote!

    Reviewed July 5, 2015

    I order 3 Aloo Tikki and a Paneer Wrap which we received after half an hour, but let it go because there was a huge crowd. But in my Paneer Wrap I found a rubber coin which was blue in colour and I was shocked - earlier I thought it's a coupon or something. Generally the coin coupons are made up of plastic, and here it was rubber. I complained to the manager there, he gave us the receipt and also asked to fill the form. We did but there was no service. I don't know whether my complaint was able to go to someone or not.

    After eating from there, the very next day I vomited and also diarrhea. It was food poison for me. 1 whole week I was not well, couldn't make it up to work or some other thing because of my stomach pain. McDonald's I'm not gonna leave you, I want someone to take this very seriously. 'Til now the pictures aren't leaked in WhatsApp or any other social media. I'm being calm and waiting but the patience is over now. I'm going to complain whomever I meet that they shouldn't go to eat in McD. The photo was taken on 21-06-2015 at 21:16 pm Sunday in India - Tamil Nadu, Chennai, Kilpauk branch.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed July 5, 2015

    I went to McDonald's at 1650 S. Federal hwy. Ft. Lauderdale and I purchased and ate a double cheeseburger. About 8 hours later when I woke up I was sick - I had diarrhea all day long and my stomach is making weird noises still and it is two days later. Never again will I eat there again. This completely ruined my plans for 4th of July this year. I was unable to eat and had to take a lot of pepto-bismol and imodium AD. Ginger ale was about the only thing I could tolerate. I hope someone looks into this before more people get sick.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed July 5, 2015

    I ordered a triple cheeseburger in a meal and got a single. They would not switch the meal. It also said the glass are free if you ordered any large meal. Sign's still up then they said "You have to pay for them." Why are the signs still up? Beldon is the worst. They don't listen - no communication skills. They will hire anybody. Such a joke. I would like my proper meal please. They don't put receipts in.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed July 4, 2015

    In a nutshell, McDonalds doesn't care about their customers. I frequent the McDonalds on Mt. Holly-Huntersville road, roughly, twice a week. Generally, it is my wife, 4 sons and myself. That location in particular always finds a way to mess up the order. I am allergic to onions, and always ask that my sandwich be handled appropriately. 9 times out of 10 they get it wrong. Any time you point a mistake out to the manager, Naomi, she is short, sarcastic, and blatantly rude. Today, I placed an order for my family and bought ice along with the food for the cooler, with it being the holiday. They asked that I park to wait while my food was being prepared.

    After about 5 minutes I walked in, frustrated with the service, due to there being a total of 4 cars parked and no one in the drive through line waiting to be served. I noticed one of the employees sitting at a table, with my ice, engaged in personal conversation to one of her friends. I picked up my food from the counter, and headed for the door in anticipation of leaving an establishment where customer service is a far second to social lives, and drive-thru times. Before I got to my car, I noticed that they had forgotten some of the food from my order.

    I went back into the store and asked for the manager, Naomi, so that I could point out the error to her. Naomi at that point stated to me that (verbatim) "McDonalds doesn't need or want my business!!" I was absolutely appalled! Me, an Army veteran, on the 4th of July! All I asked was that the order I paid for be correct. So to add insult to injury, not only was the order not correct, I was treated with total disregard. This is how much that location cares about their customers, which, as I am sure you are aware, is a direct reflection on McDonalds as a whole.

    Thanks for your vote!

    Reviewed July 3, 2015

    Everytime I go to Mcdonalds in the morning the sausage mcmuffins are burnt.

    Thanks for your vote!
    Staff

    Reviewed July 2, 2015

    I love McDonald's for life but not now in Warsaw Va. I went in to order a meal. I told my kid "go find a table." She found one. She told me it was sticky so 1 reason DIRTY TABLES. Then when I looked behind the counter fries that were on the floor got put in the dry container. I was disgusted. 2 REASONS DIRTY FOOD. I WILL NEVER EAT THERE AGAIN.

    Thanks for your vote!

    Reviewed July 1, 2015

    I am a regular customer to McDonald's in Coimbatore as it serves a great food and also very close proximity. I regret to inform you that out of all my visits yesterday has been the worst. I had ordered for chicken wrap and a classic veg patty burger to dine with my girlfriend. I regret to inform you that me and my girlfriend got food poisoning the very next day and doctors have asked to take bed rest as it is severe.

    Thanks for your vote!
    Staff

    Reviewed July 1, 2015

    I stopped at the Jackson NJ McDonald's, near six flags for a Quarter Pounder with cheese on 6/28/15. It was the worst burger I've ever had in my 40 years! It was completely burnt as if scraped off the floor. I can't believe McDonald's would allow their employees to serve that to their customers!!! I'm not a big McDonald's fan but that sealed the deal for me. Never again would I go back! What a horrible disappointment!

    Thanks for your vote!
    Punctuality & Speed

    Reviewed June 25, 2015

    I ordered 1 snack wrap and premium chicken and bacon snack wrap with 2 medium fries at the McDonald's in Riverhead by the traffic circle. It was booty. Booty as in horrible. The fries were stale as if they were chilling in the bin for a long time. And don't get me started on the wraps. I ordered a 1$ snack wrap and obviously I don't expect it to be amazing since it's only a buck but iffy the snack wrap there for a buck wasn't even worth it. I couldn't even finish it that's how bad it was with my tortilla being ripped on the side as well. And for my PREMIUM SNACK WRAP THAT WAS 4.39$ was horrendous. The chicken felt as in I was biting into a chewy piece of chicken. I've been going to McDonald's for 19 years now and I've never been so disappointed in my entire 19 year eating there.

    If I could rate this the way I truly would want to, I'd rate this a negative booty as in flat or even sucked in. It was worst than a stick figure booty that's how terrible it was. This may sound all jokes to you but I'm so serious. I hope you'll be able to get them on this and make it back to appetizing. Thanks for your time and have a great night.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 24, 2015

    I order two large sweet tea's. And they fill the ice all the way to the top and I had little tea in both of them. And two nights before they had the worst service, especially the manager. I order a 2 cheeseburger meal. And get one cheeseburger and fries. I go back and get another cheeseburger and the manager doesn't believe I ordered it even though I showed him the receipt and then he had an attitude. Never going at night again.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 23, 2015

    I live in Temperance, Michigan but the Toledo Ohio line is ten feet out my back door. Usually I and my friend ** will go to the McDonald's on Alexis road near Lewis. Anymore I hate that location. The service is very slow with rude employees and I swear every time I go there they screw up my order somehow!! The restaurant looks dirty and unclean and run down. There are other McDonald's in Toledo Ohio that are just as bad. Anymore I prefer going to Burger King the food and service and prices are so much better. McDonald's needs A LOT of help!!

    Thanks for your vote!
    Staff

    Reviewed June 15, 2015

    We, as a family were at this restaurant on Saturday the 13th June night. Whilst having burger and French fries, we noticed a cooked big ant in our French fries. Pictures are attached herewith. On bringing to the attention of the duty manger, all he could say that he was happy to change the fires. We were flabbergasted as to that he could not see the seriousness of the issue of health risks involved in the matter from such an international chain. We did emphasize the seriousness of the matter to him but this was to no avail and he rather sauntered away, without taking this matter seriously. (His name was **). His behavior to say the least was a very cheeky to us. Such service is not expected from such a large multinational food chain.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed June 14, 2015

    I order 2 larger fries. As I wait there for my order the associates behind the counter took more orders and completed them first. As I still there now waiting for 10 min for my two orders of fries I witnesses them giving free drinks to friends. After 20 mins I finally was pretty mad, went up and got my money back. I have never seen customer service like that at a McDonald's. I was very disappointed.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed June 8, 2015

    Sarcasm to a customer that resulted in a confrontation and the results of the manager refused service and given money back because of his own stupidity playing and joking with customers. I was asking for fresh hash brown. The results: he told me he would make sure the ones in the garbage and it ended in confrontation in the store.

    6/6/15 2:00 pm me and my grand kids walk into the same Mcdonalds and one of the workers was outside smoking a blunt on her break. So in part this worker was influence of drugs. A blunt. So she must had to come back to her shift. So she comes behind me and with disrespect ask me about my grandson's shoes. I told her to ask him. He told her he paid 200.00 for the shoe so in part this women was already agitated from what I don't know but I was at the counter looking to decide what I wanted to order from the menu. She brushed me off and went to the next person. I was in line first so at that time it caused a shouting match between me and the worker.

    She used abusive language and in the process her man jumped in my face and telling me that I am disrespectful when I was trying to order and get out of there due to the surrounding is not safe for me and my family. So her boyfriend said that what he was going to do and I told him I will call my uncle a Minneapolis police officer. Then it escalated.

    I told him that he needed to the crack cocaine out of his pocket and then she shouted I start trouble. I am just a customer that wanted to be treated like a customer not an inhuman person. My grandkids are shaken from the situation and I fear for my life from these two gang members that work at Mcdonalds. He refused to serve us and put me and my grand kids out for their issues that are not professional in a workplace.

    Thanks for your vote!

    Reviewed June 8, 2015

    I love the frozen strawberry lemonade at McDonalds so me and my fiance went to get one and they gave me a smoothie when I told them that I ordered a frozen strawberry lemonade. She told me that's the new way they are making them now and that the picture and commercial was wrong. I asked for my money back and went to 2 more McDonalds today and they made them the right way so somebody's lying. I wonder who, LOL. Location Corner of Meacham and Biesterfield in Elk Grove Village, Il.

    Thanks for your vote!

    Reviewed June 6, 2015

    After taking medication for diabetes that made me feel dehydrated, I verified the order of an UNSWEET tea on the screen. I received it and and drove off. IT WAS SWEET. Due to dehydration I had to drink it. My sugar rose rapidly and I became ill.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed May 29, 2015

    I've had problems with the Atascadero McDonalds in the past and stopped going there. But when I heard that McDonalds got under new ownership, I decided to give them another try... When I went to the Atascadero McDonalds and ordered a small hamburger and fries, I was the only one there in the drive through, yet they made me go park my car and wait.

    I waited for 10 minutes. I started getting scared that I might be late for work and went inside. I asked about the status of my order and the manager just frowned at me and told me I need to wait like everyone else. When I got my order, they got me a different combo for my order. That part is no big deal... Mistakes like that happen sometimes. But what happened next was really horrible...

    When I walked up front, the manager grumbles, "What do you want now?" When I tell him I got the wrong order, he takes my order and slams it into the trash. Then he goes bad and starts yelling to young lady worker until she starts to cry. I then decided to leave and never come back to the Atascadero McDonalds ever again!

    Thanks for your vote!
    PriceStaff

    Reviewed May 28, 2015

    My friends and I continue to not receive condiments when I have asked for them. The food, which is not great, cost enough to receive condiments without having to ask for them over and over again. It would seem that McDonalds had moved away from a consumer-based operation.

    Thanks for your vote!
    Price

    Reviewed May 26, 2015

    Have tried 5 of the new create your own burgers and were expensive and tasted like **. Absolute con, $12 to $16 for rubbish, once McDonald's always McDonald's. Save your money and go to a small burger joint, always better.

    Thanks for your vote!
    Staff

    Reviewed May 26, 2015

    You are obtaining from me years of my experience rating places to eat. I have seen the good, bad, and ugly. The experience I have is so good, I must share it. Most McDonalds I go into in Florida I am treated so horrible, I do not return. Usually, its workers speaking Spanish while they take your order, and, they know you cannot understand them, then add your order being thrown at you. The worst place is the Haine City McDonalds.

    That being said, I had a very rare and wonderful experience at the E. Colonial Drive McDonalds. Usually I would drive into Taco Bell on my way to work at night. I work for the **, security. I drove into McDonalds one night. The night manager, I do not know his name, was so warm and friendly. At that point, McDonalds became a stop I made every night. I want to mention the names of Extremely friendly and kind employees. **.

    Unfortunately I cannot mention the very first employee's name that caused me to keep coming. He was transferred to the airport. Please, if you know his name, say a good word to him for me. He was a large black guy, with a winning smile. What a great manager. I have been a manager of Howard Johnson's in my past. I know good employees. I wish you would bring him back to E. Colonial, and put that woman that is there over at the airport. Thank you for having a store that really sends people off to their jobs in a happy moods.

    Thanks for your vote!
    Staff

    Reviewed May 24, 2015

    ** just ordered this Red Velvet McFlurry at McDonald located at 2781 Dufferin Street and the way it was prepared was disgusting - too much colouring and flavor was horribly sweeter than usual. Compared to the picture they advertise, nothing was similar; completely misleading its costumers. What a Rip-Off. Will never buy ice cream again there. Also my receipt was giving to me ripped into 2 pieces. Unprofessional, inadequate staff.

    Thanks for your vote!

    Reviewed May 21, 2015

    I ordered a Big Mac meal. After receiving it, I was putting ketchup inside the Mac and there was a smudge of Mac sauce on the corner so I asked if they can add more sauce. The ** that took my order said I needed to pay extra for the sauce. Are you kidding? There is no ** sauce on the burger. The two idiot managers came and said, "well, sorry that is the rules," and the other idiot said "there's sauce at the other bottom half." Talk about customer service. So I asked for my money back and yd them to ** off.

    Thanks for your vote!

    Reviewed May 18, 2015

    I eat ice as well as McChicken and fries. I was told to go to the Wesson grocery store to get/buy ice, what's wrong with me, buy cups of ice. I feel this is disrespectful.

    Thanks for your vote!

    Reviewed May 14, 2015

    I went to McDonald's with my friend ** and I ordered a McFlurry. They only filled it half way and refused to give me another one. I was gutted :( I still love it though! :)))

    Thanks for your vote!

    Reviewed May 12, 2015

    Located on 3223 Washington Blvd Baltimore Maryland 21230 United States. Fly is roaming around my food, I ate half of my food and realized that fly is having party on my food then I threw the food. I will never gonna eat food on that place again. Most of the other McDonalds is clean and I am regular customer of mcdonalds but this one was not clean.

    Thanks for your vote!

    Reviewed May 11, 2015

    No hair nets. Hair flying all over. NO gloves on ready to eat food. Touching money then food. Scratching head then touching buns. Dropping cup on floor picking it up and filling it. Absolutely will I never ever eat at a McDonalds until I see gloves and hair nets and your people trained a little better in the cleanliness department. I would rather eat from the floor, would be no different.

    Thanks for your vote!

    Reviewed May 10, 2015

    Just had a Dallas bbq burger. Absolute waste of money. Burger dry, limp lettuce all fell out, bread virtually disintegrated. Didn't even taste of bbq. Would not recommend at all.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed May 9, 2015

    Mental Duress cause by McDonald Malaysia Kuala Lumpur. April 20th 2015, I ** called up the toll free McDonalds number at 1300-13-1300 to make my order which was three Sunday cup chocolate ice cream and requested one of it with extra chocolate topping. I received my order within 30 minutes without any problems. The same thing, I called up the toll free number on the 23rd April 2015 to make the same order - only thing this time having two of my Sunday cup chocolate ice creams with extra chocolate toppings and the other cup normal which also means my order amount charges is a little higher compared to the last order 2 days back.

    However, the officer that answered my call by the name Mr. ** told me that my purchase limit was not enough. Having all my anger and bad experience for the past two week with McDonalds, I ended the call and decided to speak to the McDonalds branch manager Mr. **. I consulted him through Whatsapp simply because he was the manager who assisted me on my last issues a couple of weeks ago and because he told me that if in future anytime if I have issues with my orders... to buzz him.

    Having said, around 11.36 pm - My Whatsapp ("Dear Mr **, It's me **. Sorry to text you so late but I need to let you know that I am having trouble with my order which I was able to make the same thing couple of days ago."). He asked me which number was it I called. I told him the toll free number - the common number everyone uses.. As good as everything sounded he then replied me "(Mr **, minimum order from McDonalds is RM18 because all delivery order comes from the call centre. I think you should talk with the call centre Team Leader as they will give clear explanation and you can mentioned about the previous order.").

    And so I replied back "Okay - thanks Mr. **. Thank you for your assistance." In other words I WASTED my time. I was only told by him to call back the same toll free number that could not assist me. Now, if any of you was in my shoes... week by week, issues after issues with McDonald, wouldn't any of you be angry like me or would you still have a smile on your face ?

    One thing I noticed, learning to go an extra mile does ease angry customers, dissatisfaction and others related but McDonalds the workers, the team in my case fails to practice that. So I asked for my letter of apology to Mr ** on what happen to it? Mr ** was the last manager that communicated with me and it's been about two weeks that I have not received my letter of apology. He answered me "for the letter in regards to your email, they will send to me and I will send through post." Just to remind you, the letter of apology that I speak about is of an error that caused me survivor pain by McDonalds two weeks ago in simple words Why do we call for DELIVERY? I had to go pick up my own food order with pain that I already had, what more the fee that I'm charged and after falling down just as I was walking back after taking my own order. Do you know that it is me, myself and I following up my case when it should be them?

    Thanks for your vote!

    Reviewed May 9, 2015

    Asked for my salad with no meat, and someone just tried to pick bacon off. I'm vegetarian, and this is unacceptable. McDonald's in Auburn, Ga.

    Thanks for your vote!
    Customer ServicePriceStaff

    Reviewed May 7, 2015

    I don't know where McDonald's get their employees from at Star City Arkansas. But I think they need to either start from training them better or getting some good managers. The service is terrible. These people are loud and act like they're having parties. Talking & texting on phones while customers are in line to order.

    Talking loud & laughing. Very rude & uneducated if you ask me. I've even seen one girl leaning on register like she was sleeping. Drive through takes forever to get your order. Never say "Thank you" or nothing. Just a bunch unskilled, uncaring, lazy people. I've gotten so disgusted I take my business to Sonic. Their prices may be a little higher but their service is faster & the staff are friendly and better trained.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed May 4, 2015

    Complaint: Regarding Poor Service and Non-Professionalism by Manager. Orlando: Representative of McDonald's. On Sunday May 3rd at approximately 6:30 pm my family and I went thru the drive thru at McDonald's and ordered several Combo meal. The store location was 1216 E. 15th St in Tulsa Oklahoma. 74120 Item 918 Store 27356.

    Once we received our food we notice several problems; The first was a flat drink with no carbonation. The next Was extreme cooled and hard fries as well as a cooled Sirloin burger. We was very disappointed about the poor quality of food. My wife ask to have the drinks Replaced and the fries. The manager refuses to do so. I enter And informed the manager if he couldn't replace the fries I wanted a refund. Never in my countless years of going to McDonalds have I encounter such a situation. The Manager Wish was a hostile and poor representation of the McDonald's Corporation. He was un-identifiable as a Manager. He came to the counter in a dirty gray shirt with camouflage shorts and Flip flops not name tag or badge to identify himself as a Manager of McDonald's. His attire and Behavior was totally Inappropriate as a Store Manager of McDonald's.

    I came in as a loyal Customer to only have the police called on my wife, two young kids and myself, because we ask for a return for poor service. The officer advised us to file a complaint with the Corporation, And BBB as well as the State attorney General. The Manager Also handle our food and without washing hands. So we will Be contacting the Health Department and ask them to review the handling of food improperly, while having his hands on the cash register.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed May 3, 2015

    I made a complaint to the head office about McDonald's in Fort Birmingham. As l placed my order on Friday the food was off and they got my order wrong today. Went to the McDonald's only to be told l am banned from the store because l gave my feedback. The manager of the store was rude and defensive. He had too much attitude. One of the employees there said "You are an Asian and that is why he has done this. If it was someone else he would not have done that." l cannot mention the employee's name. l do not understand why l got banned. l was not rude or disrespectful. l just told about the way the manager spoke to me because l only said my order was wrong and by giving feedback they banned me from the store. l am still shocked. If the food is wrong we cannot even say anything.

    Thanks for your vote!
    Sales & MarketingPrice

    Reviewed May 1, 2015

    I went with my family at McDonald's in Resende after a movie session. I ordered then sandwiches from the Dollar Menu (McOferta) called Bacon for a price of R$6,50[sic] each. For our surprise the cashier told the promotion it was over. The big problem it was that the sandwich at menu so this is a false ads in Brazil because they didn't remove the promotion. I filed a complaint with McDonald's Administration here but they lied twice when they answered that they keep contact with me and this didn't really happened, so I'm very worried about this policy.

    Thanks for your vote!

    Reviewed April 28, 2015

    McDonald's new biscuit recipe is absolutely terrible. The biscuits are flat and they taste just like the great value biscuits that you get in a can from Walmart. I have stopped at McDonald's for the past few years for a biscuit every morning. Now since McDonald's has changed their biscuit recipe, I will no longer be getting a biscuit from McDonald's in the mornings. Please change your recipe back to the old-fashioned biscuits we are used to!

    Thanks for your vote!
    Verified purchase

    Reviewed April 27, 2015

    I ordered a sweet tea and it tasted like dirty mop bucket water. I also order a 20pc and only got 10. And I also got large fries and they only filled to half way. This was one of the worse experiences I have encountered in my entire life. I got sick after drinking the tea. This was the McDonald's on 400 Saints Pauls BLVD, Norfolk, Virginia 23510.. store number 11175!!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 27, 2015

    It took to a little bit long to make and when it came out it was on the tray and I had to ask them to put it in a to-go bag and when I got home they didn't put a bacon on my double qtr cheese, add 3h bacon and the cashier did put it in and the manager was the one in the back and the employee don't even put a smile on their face.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 27, 2015

    McCormick Pl McDonald's: Very disappointed with the onsite manager. Asked employee to change CO2, the soda is flat. Continued to wait, as everyone complains of flat soda. Asked again, and again. Finally, I finished eating fries and burger and still no soda. I request $ back and was told to go back to the end of the line. Lines are long, I'm at a convention, I find it unfair to have to wait for my $ back. Manager comes, I tell him I'm not waiting at the back of the line. "Ma'am, no one is asking you to go back to the end of the line." Funny, that's what the other employee told me. He treats me like I am out of control, whispers to each cashier as they look directly at me, and all I want is my $ back.

    I finally did get my $ back. I find it disappointing the manager did not act faster and more appropriately to where attention is needed, instead of just passing out orders, where there were other capable employees to do that job and were available. The manager showed poor decision-making skills and should not be in charge of such a highly profitable location. Visited 4/26/15 @ 1:15pm.

    Thanks for your vote!
    Price

    Reviewed April 24, 2015

    Their ice cream cone use to be less than a dollar and a reasonable size before Burger King decided to sell ice cream too. Then McD's brought down their price and shrunk the serving size. Ok I said, .50c price .50c size. Now that the Burger king next to McD's went out of business they have no one to compete. The same week BK went out of business McD's raised their ice cream cone's prices. Except that now they’re selling a .25c serving at a $1 price. The amount is even smaller than the .50c size and their excuse is that they were serving it wrong all of these years. It was always suppose to be a 3oz serving and no more.

    I guess they figure no one to compete with to keep them in the straight and narrow. Now they can do whatever they want. If it's wasn't bad enough that my order is wrong more times than care to count at least I could go and get ice cream. Not anymore. They can keep their prices and their ice cream. What a lame excuse. Who on earth is going to believe they had been getting the amount wrong for a decade now that I have been buying ice cream in the same store in Jenison, MI.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed April 23, 2015

    Horrible customer service. Will never again go to the McDonald's on 1050 N Broadway St, Wichita, KS 67214. I don't know if it is just me or if the management and the employees are rude to everyone. Everytime I go there I get either my order not made right or me not getting rung up for what I asked for and everytime I have to turn around and go back to get it fixed.

    I'm really frustrated with it and then it had like happened with me twice that when the person asks me for what I had ordered and I'm not even half way through finishing talking that they just go ahead with a show of hand like I know I know. Just recently happened this to me at McDonald's that I ordered two cheeseburgers plain and 1st things first I had to repeat the order like 5 times and then when I get the order it has nothing but meat and bun. It is called cheeseburger for a reason so even if I say plain you should be able to understand what I really want on it. So I go back to get it corrected along with my receipt and the manager does not even come up to just be courteous and say that 'I'm really sorry I will get it fixed right away' or something.

    She just went ahead and told the employee just pull it and the look on her face was not very customer friendly. Afterwards she sent the employee to give it to me. She never even faced me should I just say "how courteous of her"? After that I looked at the burger again while waiting there it was not plain this time I had everything on it instead of just meat and cheese. I mean how can you make such a big mistake even after me giving you the receipt back. I got so frustrated I didn't want to go back around at all, instead I just gave it away to someone else. It is such a waste of money for me to shop there so I would highly not recommend anyone to go there. But if only I am the one that is getting this reaction then it has to do something with racial discrimination for sure.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed April 22, 2015

    I went in to always get a vanilla ice coffee with whip cream on it. I get it all the time. Like many 2 or 3 days a week. Lately every time I Order it they seem like they didn't want do it and make unnecessary comments. They were rude to me. They call me names like stupid and white trash. I ask what I wanted and they always been difficult. My friends stop going to the one on Main Street. I can see why... But can someone do something about it?

    Thanks for your vote!
    Staff

    Reviewed April 22, 2015

    Me and my girlfriend walked into Fairfield McDonald's one day and I tried to order a plain double cheeseburger and the cashier said "There's no such thing as a plain cheeseburger, it's either a plain burger or a cheese burger with everything on it," so me and my girlfriend decided to leave and as we were walking, they used racist words towards us then said we were racist whiteys but we didn't say anything to them except when we tried to place an order. So we went to Burger King to have it our way. Am fed up with getting treated like this and I will no longer go to this establishment.

    Thanks for your vote!
    Price

    Reviewed April 19, 2015

    It's come as a shock at how small all the products are. If they are getting that small I'll have to use tweezers to eat the products. The price gets higher, the product gets smaller. We will be paying just to sniff it if it keeps up at this rate. Unfair price for such a small amount.

    Thanks for your vote!

    Reviewed April 18, 2015

    McDonald's on Ballenger Road in Flint refused to serve me this afternoon at the drive-through window since I arrived on my bicycle instead of motorized transportation. Instead, they invited me to come inside. But they don't care that there is no bike rack for locking bicycles. I elected to go to Little Caesars Pizza instead, a Michigan based company, and I am always served there as always regardless of my bike. McDonald's is stupid.

    Thanks for your vote!

    Reviewed April 12, 2015

    On 04/11/2015 at approx. 6:20 am, I went to McDonald's and got a bacon, egg and cheese bagel with the hash brown and Orange juice. At about 10:30 am, it all came back up. I was extremely sick and had to go to the emergency room. After all the meds, I'm still sick. Its food poisoning. They need to be checked out.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed April 12, 2015

    My family and I went to the McDonald's that was in Kentucky, at about 8:00. There was a big line, and only 7 people working and about half were working. An order number would be called about every 10 minutes. We asked one worker if he could possibly help, and he said "it wasn't his job to work that part". Many people were frustrated, and asking for discounts. After about 20 minutes, they started picking up the pace. We got out of the McDonald's around 8:45. Very frustrating!

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed April 11, 2015

    I went to Mcdonald's in New York City where the world's largest maceys is. I went to Mcdonald's and must have saw Mickey Mouse under the trash!!! It was crawling all on the rug and got its head caught in a mouse trap. That's ** nasty, so nasty I could not finish my food. I threw up in the trash can and told a manager, the manager had no idea what the hell he was talking about. He was talking about some "oh this place was the number one clean restaurant in the USA." **! He didn't even look at the dead mouse near my feet. I left and never came back. To this day I still am disgusted!!

    Thanks for your vote!
    Customer Service

    Reviewed April 10, 2015

    The McDonald's on Walnut st in Cary, NC. I order sweet tea. They gave me ICE COFFEE. They do not even sound the same. I DON'T drink coffee. I called them they gave me another cup it had the same taste. This time they forgot my sauce for my nuggets and the sweet tea had the same Taste. I will never go back to McDonald's again.

    Thanks for your vote!
    Profile pic of the author.
    Sales & MarketingPrice

    Reviewed April 9, 2015

    When I got home I found that 2 Hash browns were missing from my order of 2 Hotcakes and coffee. Very frustrating as it is inconvenient and not cost effective to drive back. This McDonald's has done a lot to improve its service but still needs a lot of help. This is part of the reason why your overall corporate sales are lagging.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed April 6, 2015

    Most worst meal ever on 4815 Hwy 17 north myrtle beach. First, I had to have my southern style chicken in a McMuffin and when my mother received her McMuffin, the muffin was burnt. To add, the staff has a staring problem. Also, one of the staff was on the phone and started yelling at someone on the other end in the restaurant. Loud.

    Thanks for your vote!

    Reviewed April 3, 2015

    Walked into restaurant rubbish over tables. Floor hadn't been sweep. Toilets very, very dirty. Laughed at the sign on entering -- "safe food, Australia, 5 stars" -- this was a joke.

    Thanks for your vote!

    Reviewed April 2, 2015

    I ordered a large Big Mac meal and when it Came the Friedrich Serena so oily it gave me heartburn. The burger fell apart when I picked it up and to add to that the ice cream in my waffle cone was not properly chilled and so was heavily melting. Also the service wasn't great at all and to top it all off it was so cold in the restaurant. This is my least favorite fast food restaurant I've been to.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed April 1, 2015

    8 months my family and I did not go to McDonald due to poor customer service, not getting to correct order, etc. Tonight I decide to give it another chance. They got my order wrong when I placed the order, okay no big deal they corrected it. They didn't give me half of my order at the window. Okay they corrected it. Got home and in my box that shows it to be a double quarter pounder I find a single quarter pounder. So I then place the call and ask for the Manager a girl named ** says "this is she". I explain this whole story to her and she says she will replace the order. I tried to explain this doesn't fix the problem as this is the same reason I stopped going there in the first place. She proceeds to say she is sorry. I asked for the number to the owner of the Lincolnton location she says “it’s on the receipt”. I explained that it was not then she says “it’s on the cup”.

    I explained that it was on the drive thru window that the one on the cup is for corporate. She pretty much refused to give me the number and handed the phone to some guy that would not give me his name. He then gave me what I now know is a bogus number for ** and laid the phone down while I am listening to ** talk about my "**" to her coworkers...Someone after about three minutes picks up the phone with me saying “Hello” and hangs up on me. Very poor customer service, very poor leadership and me and my family will Never return to any McDonalds.

    Thanks for your vote!

    Reviewed March 31, 2015

    When I go to McDonalds I never get the burgers from them anyway because my stomach always hurt afterwards. My children of course love McDonalds food - they always get cheeseburgers. At one location Onley, Va. my five year old vomited after eating a cheeseburger. A week pass we went to Pocomoke, MD., and my three year old vomited. We haven't been to McDonalds since.

    Thanks for your vote!
    Profile pic of the author.
    Staff

    Reviewed March 28, 2015

    March 27, 2015 at 23:57 ordered 1 Filet-O-Fish. Got home and open it up. Took the bun off and there was just the filet no sauce. Turn the filet over and no sauce. On the back side of the filet was a little bit of cheese that seemed to be peeled off and left as is. So angry, got my receipt and the gross filet-o-fish and went back inside. He greeted me well. I got the sandwich out and said, "What kind of ** is this? I want my money back." He apologized and refunded my money back and offer to make me a fresh one for free. I said, "Thanks but no thanks. Just want my money back. Period.

    In past we dealt with other issues at this same McDonalds. I don't know how many shifts these guys have but don't go there during the grave shift time at 22644 Pacific Highway South, DesMoines, WA 98198. Sad to say it has been the McD my family has been going to for years. Prefer Jack In the Box, Burger King or Wendy in the area for now on until they fix the problem of lazy ** people not knowing how to handle food with quality and heart!

    Thanks for your vote!

    Reviewed March 28, 2015

    Today March 27, 2015 if you go on the McDonald website you will see false prices included under their DOLLAR MENU... like the McDouble... it hasn't been a buck in years. There are about five other items too... They sneakily raised their side salad and then put less in the bowl... Bad business from such a corp.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 26, 2015

    On March 26, 2015 at approximately 6:35 I went to McDonald's to get a coffee and sandwich. What was so disappointing I realized there is no customer service. What happen to “May I help you?” What's up with this blank stare? Once I placed my order paid for it, no receipt- just walks away. After a few minutes I decide I can no longer wait so I say to her “can I just have my coffee black (I already heard they have no cream) and just forget the burrito?” She kept walking to the other side ignoring me the customer. I pray this is on camera - this would be a good training tool.

    Customer Service is everything at least it used to be. She appeared to be mad because customers came in (this is a.m.). Please watch the tape on March 26, 2015 at approx. 6:35a.m. Let these young people know it takes more to working than just being there. You have to show up or don't accept a job. You may have to smile, be pleasant and cheerful to the customer.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 22, 2015

    I went through the drive thru at the second window. I received my coffee and I ask ** for sugar and creme and she close the window in my face. I waited and waited for a good 5 to 10 mins and I blew the horn and still ** did not open the window. She stood there with the window shut like I was invisible. I knock on the window, she drop the sugar and creme in my hands. Very rude!!!!

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 21, 2015

    Almost every single time I go the food is messed up. Either it's my mcdouble is missing a patty or half my orders gone. The employees are so rude half the time. They roll their eyes and never speak in proper English. It's always "I ain't even responsible for your mess, I be working hard all day" and yes I've been told that. It's just disgusting of how little training they have.

    Thanks for your vote!
    Profile pic of the author.
    Verified purchase
    Customer ServiceStaff

    Reviewed March 18, 2015

    McDonald's West Park Avenue has rude employees and an incompetent General Manager. The owner of this franchise location is incompetent as well and does not care about customer dissatisfaction.

    Thanks for your vote!
    Staff

    Reviewed March 17, 2015

    It's known to me that your store in high St Belfast was refusing to sell homeless people in the morning. This is the first stop for our guys sleeping on the streets in the mornings for a bit of warmth and a hot coffee. I had feedback from your FB page saying you are a friendly store and are not allowed to refuse anyone. I spoke to one of your managers (night time) and he said same thing...

    From then I know of one guy still being refused and now I'm hearing they are being told they have 2 mins to eat their meal and drink their coffee... How can any of your staff pick on vulnerable adults if this continues? I'm going to the newspapers and Stephen Nolan as it seems to be an ongoing thing ... They are paying customers like anyone else and should not be discriminated against. Never have I been told I have 2 mins at a table with my meal. I think it's disgusting behaviour from your McDonalds team in Royal Ave Belfast.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 16, 2015

    We went to McDonald located at 1140 Ushy 441, Lauderhil, FL 33313. We ordered food and sat when a gang came inside of Mcdonald. They were loudly arguing and no one from the staff said something, instead they let these guys inside with no consummation. Why? The reason is because they were inside to steal person who pays. They stole my purse and inside of my purse, among other belongings, there was my key car which was also stolen. Finally, my husband was seating inside of the McDonald to watch the car while I went to my home for a spare key, and the manager came to distract my husband while at the same time they stole my car and had a crash at McDonald parking. The answer of McDonald is: "We have no liability if a group of person is arguing or steal something."

    Small detail: cameras are not working and any employee took action? When I called 911 for help and asked for the address, McDonald employees who were in front didn't know the address!!! Who was protected? The gang or the person who consumes and pays????

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 15, 2015

    I recently visited your store at 1050 s Main Ave Fallbrook CA 92028. Really I feel customer service is lacking very much at this location. They are very rude, and on top of that you don't always get what you order at the drive thru. This has happened on numerous occasions and I never complained. But I am fed up with it. This morning I ordered food in the drive thru and I asked, "What kind of smoothies you have?" and instead getting my question answered, the guy at the microphone laugh with a sarcastic way about it and raised his voice like saying "IT'S IN THE MENU".

    I usually won't say anything but my daughter was next to me and I feel so embarrassed in front of my daughter and that's the reason I'm making this review. I feel that I'm not alone on this. You tread people like nothing, because you know that one way or another you always will make money with or without my business. THIS IS TOTALLY WRONG. I told my daughter that we will going to drive somewhere else and get breakfast because if I complained probably I will get something bad on my food and treated bad again.

    I know there are some days that employees have a bad day, but for it to happen as often as it does, you have a problem there. I've always eaten at your restaurants, but I can go elsewhere and get treated better than I do here. I think you all should go to your restaurants and visit like you are a customer and see if you get treated as I was. I would really like to see this problem resolved at all locations. I can see why McDonald's has gone down in ratings and service.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 14, 2015

    I went through Mcdonald's drive thru to order food for my husband and son. We ordered triple cheeseburgers and went home to eat. My son bit into the burger and saw something black. He lifted the bun to find a broken black rubber gasket. I called the store to complain and the first thing I was told was "We don't have anything like that here" before they even saw it. They asked if I would bring it in so they could take a look at it and of all things asked if they could give me another burger. I told them I didn't want another burger as I am sure I won't be coming back there again. Then I drove back and showed them the piece.

    Once again the first thing they said was "We don't have anything like that here". Then proceeded to keep the piece. They offered me another burger again and I told them they could at least refund me the price of the burger, and that we wouldn't be back. I had taken a picture of it and put in a complaint with corporate and they had the store manager call me about it. The picture someone told me said looked like the gasket that holds an ear plug in. That in itself is enough to make me gag as this was given to my CHILD. When I mentioned this to the manager, she told me they don't employ people with plugs.

    Thanks for your vote!
    Price

    Reviewed March 13, 2015

    At my local McDonald's I ordered a M&M McFlurry which I order quite often. I usually request extra M&M's. This time however I was charged extra for the extra M&M's which I have never been charged for in the past. They do not have a sign posted saying that it extra M&M's will cost extra. I normally pay $1.92 but I was charged $2.34 instead.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 12, 2015

    Bloomington Indiana West Third Street, the most poorly managed and ill manner staff that one could experience. They chose Mar 11, 12th to close their only two stores in Bloomington, IN from 9 pm on the 11th till (so the sign read) 5 am on the 12th of March. Needless to say I was a faithful customer because it took me a very long time just to get them to listen and get my breakfast right. On to the story, SO I wait till 5 am and I am wondering like many circling customers in their cars waiting for them to open. I knocked on the door they ignored me.

    Finally when an employee arrived for work to be let in, a young girl came to the door to let her in and I ask why haven't they opened yet? She stated they were not ready and I would have to come back later, they ended up opening 5:30 am which is not too bad except the damage was done by the rudeness and disrespect that she showed me by saying I was "banned" because I got upset about the failure on their behalf to better inform the public about the so called maintenance stand down. So I ask fellow customers to join me in boycotting McDonald's in an online blitz campaign against for their lousy service and lack of self control when handling customers.

    Thanks for your vote!
    Staff

    Reviewed March 12, 2015

    My son loves the playhouse and we go usually for a desert and so he can interact with other kids in the play area during the past few cold winter months. On multiple occasions the staff brought out small cones for the kids. They were super friendly and I recommend taking advantage of the play areas when the weather is not cooperative.

    Thanks for your vote!

    Reviewed March 12, 2015

    Past employed, didn't received many hours and was hired for cashier but instead always had me cleaning. For my first Job, wasn't a great experience, sorry.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 10, 2015

    McDonald's Sheridan drive near Hopkins and Evans Rd - Went on my lunch break. Food took about 10 minutes which is whatever but when I finally got it the first thing I noticed was the smell... it was horrendous! It smelled like old deep fryer oil. Asked for ketchup and got 2 packets that were stuck together with this sticky light brown stuff. So gross!! Then my double cheeseburger was cold like it had been sitting out for awhile. The cheese wasn't even melted. I've never had a worse experience at a McDonald's in my life. I am always very polite especially to people who are preparing my food so I have no clue why this happened but I definitely think it was done intentionally. Never going to McDonald's ever again. I was warned not to go to McDonald's by many and I learned my lesson the hard way. Going to Five Guys next time I need a quick burger.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 10, 2015

    Communication Barrier, and wrong orders of my favorite ones. As the congenitally-deaf senior over 60, who is extremely-intelligent, but the well-educated Gallaudet University graduate, I ordered my favorite fish sandwich via my written notes, however, the employee misunderstood me! I walked out.

    Thanks for your vote!
    Customer Service

    Reviewed March 10, 2015

    Go figure, once again I'm dissatisfied with McDonald's. I will officially never eat at other one again. Apparently grill cooks don't look at the grill slips before making food. I'm lactose intolerant, and I've never had a problem until tonight when I received my burger with cheese and since I didn't notice until I got home with it, which is about a 15 minute drive, it has cheese on it, of course. I sent in a complaint with the company. However they did not take any of my info down. Doesn't seem like the type of customer service someone can trust. So now I sit here with a burger I can't eat, French fries that taste like sand, and a coke that clearly came from something that needed to be changed. Needless to say I will never return to this McDonald's, and will probably stay away from them all together.

    McDonald's store #33489 Sw blackstone, Tulare, Ca 93274.

    Thanks for your vote!
    Staff

    Reviewed March 10, 2015

    Today wasn't the first time because it's have been happened a lot. I decide to let you guys know the McDonald's at East Bay Drive on the plaza on the corner with Starkey Road at Largo always they give you the wrong order. Plus the people who works there is not friendly at all. I am so disappointed.

    Thanks for your vote!
    Staff

    Reviewed March 8, 2015

    I worked in mcdonalds as my first job, and let me tell you that people should be horrified! Mcdonalds only clean the day of mystery shop and when corporate visits. They wash the lettuce and tomatoes in the same sink that they wash the dirty mop to clean the floors! The smoothie and frappe machine has worms because they do not clean it! I remember drinking a smoothie and my manager and coworkers laughed at me because they said I drank worms. The next day I was sick throwing up. To make the french fries seem fresh they just redip them in the oil. They change the stickers on the parfait so it seems like it is not old. A few times burger meats or buns would fall on the floor and they would clean the dirt off of it and serve it to the customers.

    Employees get the worst treatment and they change our hours! That's why it was so important to keep up with them because they would take us for granted. Customers would order a decaf coffee and they would serve them caffeinated coffee with water added to it. Mcdonalds is the worst place! I can't speak for other fast food restaurants but I'm sure they are all the same. Two days ago I was really hungry and I wanted something fast, I should've known not to order from mcdonalds but I did. I ordered snack wraps and extra chicken. The next day I threw up and now it is the second day I've been throwing up. I remember the chicken tasting extremely funny. I might've gotten food poisoning!

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 5, 2015

    My daughter and I had recently encountered food poisoning "salmonella" from McDonald eating their McNuggets and McChicken sandwich last Thursday, Feb. 26th, 2015. I ordered a McNugget "Happy Meal" for my daughter and I ordered just the McChicken sandwich. The next morning at 4 am in the morning on Friday, my daughter vomited everywhere on the bed, on the floor, & in the bathroom. At first I thought she overate herself and the food didn't settle properly. All Friday at daycare, she continued to vomit and have diarrhea throughout the day. I had to rush to the babysitter to pick her up. On Saturday morning her condition didn't get any better, but gotten worst - she continued to vomit and have diarrhea every 5 mins and she looked dehydrated. She looked pale and weak. I also started to develop both vomiting and diarrhea myself.

    I immediately took her to the walk-in-clinic that morning. I discovered that we both have "salmonella" poisoning from the doctor diagnosis and observation of us. On Monday, we didn't feel any better and I took a day off to care for my poor sick daughter and myself. On Tuesday I went to work, I decided to raise a complaint with McDonald's Head Office to let them know the "salmonella" food poisoning we both encountered. I spoke with a rep at the McDonald head office, she took my detail complaint and was apologetic. She said that someone from corporate will call me back within 3-5 business days. Are you kidding me??? My daughter's life and mine is a 3-5 business days follow up?? I was very disgusted and furious with that statement.

    The girl then asked me "was there anything else I can do?" Yes there's something you can, pass this message to the corporate complaint manager that he/she better "hope and pray" that my daughter and I don't end up in the hospital, otherwise this will not end here. I will go above and beyond to get a call back and this issue dealt with. I still yet to receive a phone call back from the corporate complaint mgr. WHERE IS THE HUMAN COMPASSION AND PROFESSIONALISM HERE from a multi-millions or billions corporate??? None whatsoever!!!

    Update: I finally received a call back from someone by the name ** from McDonald head office in Canada. She started off being very apologetic about our terrible food incidents that we recently encountered with from one of the McDonald restaurants last week. Also, stating that McDonald take all unhappy food experiences or food incident cases very seriously. Unfortunately, to her finding that there were no other report "salmonella" food poisoning cases being reported at that particular restaurant, therefore she can't do nothing for me.

    I was shocked by her response. I told ** we were seen by a walk-in-clinic physician and the doctor has ruled out that what my daughter and I were experiencing was a high possibility of "food poisoning" known as salmonella from the Mcnuggets and Mcchicken sandwich we ate from McDonald's. She took our stool samples and we are still waiting for the results back. ** continued to ignore what my concerns were. She said that perhaps what we were experiencing could be a "stomach flu" outbreak that is going around. I reassured ** that what my daughter and I experienced weren't a stomach flu and the doctor wouldn't have taken our stool samples for testing if she thought we had the "stomach flu".

    Again, ** is oblivious to my reasonings and continue to say there's nothing she can do for us as a "corporate" standpoint. Are you kidding me? Both my daughter's life and mine are 'WORTH' that little to address our "pain and suffering" we went through the past 6 days as not meeting the corporate standpoint. That we are still alive so, therefore our case aren't that important and get toss aside like the rest of other food poisoning cases that numerous unhappy consumers encountered nationwide???

    What does it take to have this senseless, uncompassionate, and unprofessional billionaire corporate to WAKE UP and take some accountability, and responsibility and actions for their contaminated, mishandled food??? How many more complaints, unhappy consumers, and possibly deaths to have "McDonald" corporate to do something about it??? PLEASE WHOEVER IS READING MY consumeraffairs case, spread this message all around as far as it can go, to put a STOP to food poisoning from McDonald.

    Help save our poor and vulnerable children, grandparents, dads, moms, aunts, businessmen, employees, etc. who go to these thousands of McDonald restaurants out there everywhere from consuming their "life threatening" fast food. If McDonald failed to stand behind their consumers and do the right thing, then at least we all can step up and do something for all mankind. JOIN ME to raise awareness globally to PUT A STOP to all contaminated food from McDonald Corporation. BRING AWARENESS = SAVE LIVES!!!

    Thanks for your vote!

    Reviewed March 4, 2015

    I stopped by the Kilmarnock, Virginia McDonalds last year to pick up 20 pc chicken nugget box, large fry, large drink for my son. My son choked on a chicken bill that was inside the nugget. I filed a report, and because I refuse to send the nugget to corporate, my issue was dismissed...but to my surprise my money was never refunded, or an offer to refund. The manager took pictures of the nugget, but it was not enough. I will never purchase anything for him other than fries and drink.

    Thanks for your vote!

    Reviewed March 4, 2015

    My five year old son gets the nuggets. The last four times he's eaten them the next morning he'll vomit and have diarrhea. I know it's not healthy but really I will never eat there again plus they always ripping me off or something. Tired if it.

    Thanks for your vote!

    Reviewed March 3, 2015

    I absolutely hate McDonald's meat. Nothing about it is good. The texture and taste just screams processed, processed, PROCESSED!

    Thanks for your vote!
    Verified purchase

    Reviewed March 3, 2015

    I went to McDonalds and ordered two Big Macs and the kids happy meal went into Playland and my boy was playing. I needed to change him so I left my lunch in play land1 went to the men's bathroom and there was not a changing table which I think is a discrimination against single dads. I had to go to the female's bathroom and have a customer watch the door while I changed my boy in the bathroom on the changing table in the female's restroom... I think a lawsuit should happen because there is not a changing table in any men's bathrooms in all Mcdonalds I've been in... in Oregon...

    Thanks for your vote!
    Staff

    Reviewed March 3, 2015

    I was buying the $9.99 Family Dinner Box at McDonald's up until the other day when I went through the drive-through and ordered the $9.99 Family Dinner Box and the lady said they didn't have the $9.99 Box but they had a $11.99 Dinner Box. So I ask what was extra in the $11.99 Box and she replied "Nothing Extra same as the $9.99 Box. It has gone up to $11.99." What a shame - no more Family Dinner Boxes for me at McDonald's anymore!! Did Not Buy.

    Thanks for your vote!

    Reviewed March 1, 2015

    I live in Baltimore and every time I go to a McDonald's they tells Us that the ice cream machine is down and I can't get any ice cream. This is you losing my business. From now on I'm never going there for ice cream again. Also after they told us they could give us ice cream we still had to wait in the drive thru for 25 mins to wait for the other customers to get their food so we could leave!!! Worst experience ever.

    Thanks for your vote!
    Staff

    Reviewed March 1, 2015

    We went to McDonald's on Alta and decatur and we were disgusted by what we saw when we got home. The fries were old and burnt from the order of two Happy Meals. We ordered and one of the Happy Meals we had to take back because it seemed as though the chicken nuggets were not properly cooked. My boyfriend took them back and the manager inspected one of the chicken nuggets by splitting it in half and seemed disgusted herself. She gave us a refund out of her own pockets because she saw that the food was not edible.

    Ask yourself how you would feel if this happened to you? This is a horrible because what if my child would have ingested it and got sick from this uncooked and old meal. This is a horrible place to eat at and I can assure you we will never eat here again. And I will let family and friends know this so this does not happen to them. This happened on Feb. 28 2015. I recommend this McDonald's be inspected. We did not get a receipt for the order either.

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed March 1, 2015

    We ordered meals about a week ago. Upon arriving home, food was cold and disgusting. Children ended up not eating until very late because we now had to cook a meal. We called and complained. They said next time they would make it right. Well tonight we stopped already late, ordered our meals. No charge. They forgot a kids meal. We reminded them. Got home and YES, they forgot the poutine! So once again someone goes without! When will they ever get it right? There has not been a single trip to the Hinton store yet that has been 100 percent correct. Time to start going to A & W.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 28, 2015

    This is the 3rd time I have had Minalli as a person either talking through the drive thru mic to take my order and taking my money. The first time I was talking with other person in my car and was laughing and she thought it was at her so she told us to stop laughing because it is rude and slammed the drive thru window. 2nd time she took my order and laughed the whole time while I was. 3rd time, she didn't speak up loud enough at the window and accidentally mixed up orders with money. So she opened the window and told us that it was our fault, in a very mean tone. She then proceeded to close the window and talk with a manager. The manager was very kind and helped her out. She then gave us our credit card back and glared and slammed the window before we could say thank you. This is not the way a customer should be treated. Very rude to me. I won't be going to that McDonald's anymore because of how disrespectful she was. Thank you.

    Thanks for your vote!
    Staff

    Reviewed Feb. 25, 2015

    I only have a 30 minute lunch break and decided to run to McDonalds (on Oglethorpe Blvd, Albany, GA) to get a McDouble Meal. When I received the bag, I checked to make sure the sandwich and fries were in the bag. After I drove off and reached in the bag to start on the sandwich, I unwrapped the most horrible, thrown together, cold, trashy looking sandwich that I had ever received from McDonalds. They expect you to pay for money for this. And many of the employees act as if they are doing you a favor to wait on you, especially at the drive thru. When Burger King re-opens, I will not be going back and yes... I put a picture of this hideous sandwich on Facebook.

    Thanks for your vote!

    Reviewed Feb. 23, 2015

    I had finished my drink and opened it to eat the ice when I noticed a black spot about the size of two flies stuck together. I poured the ice out and there were two bugs the size of a fly. Don't know exactly what they are. Now my stomach is turned am grossed out and feel like throwing up. Am disgusted, I'll never eat at McDonalds again!

    Thanks for your vote!
    Reliability

    Reviewed Feb. 20, 2015

    Store #14136 - This McDonald's store has a defective credit card machine. I'm a regular and employees struggle swiping credit cards and I have to go to the ATM just to make a purchase. This store is so disappointing. On another occasion the food made me sick and I contacted management. As a customer, I have done enough pointing out their shortcomings. Something needs to change at this store location.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 18, 2015

    I got a happy meal from McDonald’s. And can I just say those things do not make me or my child happy whatsoever. So I went to get the toy for my son and what I saw was just wow. I got the SpongeBob toy and it was ** and picking his nose. And the food was awful and disgusting just so nasty I had to spit it out. So I will no longer be going there unless I'm getting fries. Man do I love those fries. :)

    Thanks for your vote!
    Staff

    Reviewed Feb. 17, 2015

    I had a great experience at this McDonalds and truly typically do every time I go through the drive thru. It's always very efficient, they never get my order wrong and the food is always very good. There have been other McDonalds where this is not the case. This location is always very consistent with get food and excellent service.

    Thanks for your vote!
    Staff

    Reviewed Feb. 17, 2015

    Went to McDonalds to order a happy meal for my son and other food for myself and my older son. We went through the drive and drove home and get the cheeseburger and fries out of the box for my son. I took a look and there was no beef patty in the cheeseburger. I had to drive all the way back to McDonalds and this must happen a lot because the manager did not even act like it was a big deal. Most of the time I purchase a double quarter pounder but they put a single quarter pounder in the double quarter pounder box. Its bad that after you get your order you have to take everything out of the boxes and wrappers just to make sure they put a hamburger patty on the sandwich. I left the receipt with the manager and the cheeseburger that had no patty so that he could find out who messed up, but I am sure he just tossed everything and joked about it when I walked out.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 16, 2015

    I eat at McDonalds at least 2 or 3 times a week and I usually try to stay away from the one by my house because they've messed up on every order I have made, no matter what time of day it was (except for the total of 4 times). The reason why I know the exact amount of time is because it became so normal for them to mess up, I wanted to keep track. I have actually ordered a Bacon McChicken and it came back without the McChicken. When I took it up to the counter to get it fixed, the staff had no problem fixing it. But when I got it back, I opened it up and the chicken was there this time, but the bacon was not.

    That's not my main issue with this McDonalds - my issue is anytime you order anything that is fried like chicken nuggets, McChicken, and fish it is always overcooked to the point where edges so hard, you can't eat it. So you try to take off the outer edge to save the middle and there's like nothing left. Or it's not overcooked but it comes back with grease that is almost the color of dirt and is so thick that if you were to squeeze the nugget, the grease would literally coat your fingers and would stay there and would be sticky and had a funny smell to it. And when I address the issue, I got every excuse under the sun except for the real reason. I've gotten "we're only allowed to change the oil once a week", "we have to strain the oil twice a week" and some other excuse that didn't even make sense.

    So you get to the point where you think if I order it fresh, it should be ok. So you order and that didn't work either. It comes back hot as can be and as brown as a tree. Instead of the employees putting asked me or fresh, they put well done on it. I've called corporate numerous times and they sound very sympathetic, say sorry and they're going to fix it. They ask me for my phone number and address so they can mail out something and call me back and the only time I've ever heard anything back from them was the very first time I called. Other than that nothing. I don't know how much money I've wasted and how much food thrown away because even if I take it back to have it fixed, it comes back the same way or worse, so I actually started going to another McDonalds 2 miles away.

    Lately I decided to give them a chance again and the last 2 weeks I have been there 5 times, and three of the five times and they messed up, and two of those orders were over $20. This last order I came in by myself and ordered a fish fillet meal with extra tartar sauce and please make it fresh. It came back brown as dirt and when I took it to the counter, they had no problem fixing it but I did hear the manager tell the register girl why she put well done on it. But that didn't matter because when I got it back, it was the same way again. I even have pictures of it now.

    Thanks for your vote!
    Profile pic of the author.

    Reviewed Feb. 14, 2015

    Went to McDonald's in Fox Chase section of Philadelphia, PA. Not only did I wait 15 mins for a Quarter-pounder, fries and McDouble cheeseburger, look at the burger I received. This is why you're losing customers MCDONALD'S. # I'm not loving it!

    Thanks for your vote!
    Staff

    Reviewed Feb. 12, 2015

    I don't ever complain but I found this ridiculous... STORE # 16759 NJ. I ordered for myself and kids. After I sat my kids down to a table I heard my order number. I collected my order and join my kids. As I was attending to my 2 year old, over my shoulder was the McDonald's employee reaching over to grab the sandwich my 4 year old was eating. My four year old quickly said "I'm sorry mom." thinking she did something wrong. The employee then said, "This was meant for the garbage, I'm sorry." Not in a polite manner.

    With all sorts of things going through my mind because my child had started to eat the sandwich. I went to the counter, asked for the manager. The individual said she's the manager so I began to explain what had happened. The employee who grabbed the sandwich shouted at me saying she's the manager... Now she's trying to tell me she gave an extra sandwich. Now tell me... She could have simply brought this to my attention before taking the sandwich away from my child and putting it into the garbage in front of her.

    Please note I did not check my order before all this happened because I was attending to my 2 year old. I just think that was an act of racism... Everyone in the restaurant was looking at me strangely. I am still trying to figure out who's the manager at that store. None of the employees had name tags but I was given a name on a piece of paper by the individual and she had the nastiest attitude towards me. It was definitely NOT a pleasant visit a McDonald's. I'm the owner of a business and I would never treat any of my clients and would not tolerate any of my employees to treat any of our customers with such behavior! The way I was treated today makes me feel as if I'm a second class citizen.

    Thanks for your vote!
    Customer Service

    Reviewed Feb. 7, 2015

    I have ordered a value meal on a recent visit to the McDonald's on 354 West 125th Street, New York, NY 10027. The Menu board indicated the item that I want to be $8.79. My understanding is that the price for the meal includes M fries and M drink. However, I was charged an additional "Drink Upcharge". The cashier at the restaurant tells me it's a charge for the drink. Her answer does not make sense to me. I believe this McDonald's "Drink Upcharge" practice is illegitimate. My receipt says 1 Bacon Clbhs Qtr Meal $8.79, 1 M Hi-C Orange. $0.20. Subtotal - $8.99, Tax. $0.80. Take-out Total. $9.79.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 5, 2015

    I want to complain about food, the food I had bought which was really cold. I am not happy with your service at all. I wish for an explanation. The amount I spent on the transaction was £16.15 and I am a regular customer. What can you do for me or how can you put this right?

    Thanks for your vote!
    Price

    Reviewed Feb. 5, 2015

    Every time I order a large fries, I always get a medium worth or less. This is frustrating and a rip off. It doesn't matter what McDonald's location it is this always happens. It literally never fails. This must be fixed.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Feb. 4, 2015

    I recently visited your store at 2220 Sherwood Forest Blvd in Baton Rouge Louisiana. I really feel customer service is lacking very much at this location. They are very rude, and on top of that you don't always get what you order at the drive thru. This has happened on numerous occasions and I never complained. But I am at my wits' end with McDonalds Restaurants.

    I know there are some days that employees have a bad day, but for it to happen as often as it does, you have a problem there. I've always eaten at your restaurants, but I can go else where and get treated better than I do here. I think you all should go to your restaurants and visit like you are a customer and see if you get treated as I was. I would really like to see this problem resolved at all locations. I can see why McDonald's has gone down in ratings and service.

    Thanks for your vote!
    Customer ServiceSales & Marketing

    Reviewed Feb. 2, 2015

    The Mcdonalds on 38th and Eagle Creek Parkway. Generally the worst service I have ever received but I'm trapped by a lack of choices. Still always got my food at any time. This time... at a 24 hour restaurant... Waited 6 minutes to hear.. we closed? No you're not. I've been here countless times and this is by far the most idiotic and irresponsible response I have ever heard. I work in this industry and this is unheard of. From this experience you have lost my business McDonalds. And I've spent a good amount of money here. No effect on your massive pool of sales but still absolutely ridiculous.

    Thanks for your vote!
    Staff

    Reviewed Feb. 1, 2015

    McDonald's Woods Mill Clayton Lamp and Lantern on Jan 30, 2015 drive through order specialist was given the order 4 times and still failed to have exact order. This person was from a country that to disrespect the United states American individuals. Time was 1730 hrs.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 29, 2015

    REALLY!? I open the bag. I have all of my stuff. When I checked my milk, it was yellow! What the hell? Then after that, I take out my burger, it literally tasted like crap. And I'm trying to be nice! There was nothing good about it. Hate it. Never going again. Oh and if you need an amazing alternative to McDonald's, go to Five Guys! They are, THE BEST.

    Thanks for your vote!

    Reviewed Jan. 29, 2015

    We went to McDonalds in St. Johnsbury VT on January 28, 2015. We ordered some burgers and 20 nuggets. My 4yr old had 6 of them (he'll only eat nuggets) and my 8 mth old who is just beginning to be able to eat real food had a nugget. Well we were in the car kinda passing food around and my baby handed his dad the nugget back. My baby can’t say anything but “dada” and a couple other things. Well I took a bite started chewing and something cut my mouth. I spit it out and it was a shard of bone!!! I would have gone back but we were an hr away already. But that was scary. Thank God my child or baby didn't eat that. I will not go to McDonalds again... Scary, my baby could have choked.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Jan. 27, 2015

    Rude and no basic common sense carpinteria Ca store 7887: First, I had to repeat 5 times my order. I speak English for over 30 years now. I said, "I could have a hard time to understand you as well. You have also a Hispanic accent." She got mad and said, "I dont. I am sick." I said, "You should not be working" (who wants to be contaminate by ill staff working with food). After it, it became nasty.

    I cancel the egg sandwich and only kept my previous coffee order earlier. When I went to the washroom, she had to stand behind the door. When I was into some personal (do i have to name that sort of business ) but apparently she was enjoining it because she refuse to leave me any discretion. Waiting with her stupid bloom ???? behind the tin door at 2 feet. Wow. When I mention it to the manager Vicky, she did not care at all. Did not get the point so I became vulgar from this nonsense and said, "do i need any witness when i clean my butt?"

    I ask if we are dogs or what? It has seem I was the one being rude when they had little self observation and basic common sense. I so like the Mexican people in general. Its my first bad encounter so far during my trip and those girls are not a match to the night male crew in this McDonald. They are much nicer. What a contrast. So sad. The time of the morning pass in that place was painful. 2 customer where fighting in the room. I ask politely to calm down. And previously when I ask to keep an eyes on them. Maybe I appear to be the problematic one. Should i just disconnect my brain? No. I will just stay away from massive stupidity

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Jan. 27, 2015

    I will never again go to the McDonald’s on Sylvania Ave. Toledo, Ohio. I have lived over by this McDonald’s for the last 4 years and they always seem to mess up your order. (I only go there because my daughter loves the McNuggets). Anyways the last time I went there, which was January 24, I ordered my order I said 2 Large Cokes. They gave me 1 and a medium. I let that slide, but then they only gave me 1 4-piece nugget when I said 4 4-pieces.

    So I told the lady and she said, "You only ordered 1." I said, "No. I ordered 4." She said, "You only paid for 1." I said, "Okay. Well can I pay for the other 3 now?" And she said, "No. You will have to go around back to the first window." Now why would I do that, so my other food could get cold more cold than it already is? Team members at McDonald’s need to care about customers. Is it a McDonald’s policy to be rude?

    Thanks for your vote!
    Staff

    Reviewed Jan. 24, 2015

    I was at Mcdonald of boggy creek in Kissimmee Thursday night 1/22/15. There was this young manager screaming her lung out to the employee with no respect. In my opinion when choosing a manager give them training in how to respect other people and that the title don't get to their head because if my daughter or son was working there and I see her screaming at the them I would slap her in the mouth so she can learn how to respect the rest. But the people in corp don't care because they just care getting their Check and being in air condition. They don't worry or care of any employee.

    Thanks for your vote!
    Price

    Reviewed Jan. 19, 2015

    Hi I'm taxi driver in London, and I'm regular mcdonalds customer. Every morning I order as a breakfast 1 egg muffin and big breakfast. But no sausage. Instead of that I preferring ex egg. Unfortunately this morning mcdonalds on city road london they trained to charge me for that egg. I spoke with manager and he told me new rule we charge ex for it. But I'm buying my breakfast from this branch many times never charge extra. This is very disappointing me.....

    Thanks for your vote!
    Profile pic of the author.
    Customer ServiceStaff

    Reviewed Jan. 17, 2015

    I choked on hamburger, grabbed cup for water, young Filipina told manager, manager confronted me and was rude! This Filipina does not like me for some reason and she lets me know it! Ignoring me, not bringing my food to me, telling me they're out of milk yet others are buying it! Why is that? Why do I continuously get harassed every time I go there? I'm an older disabled man and I take medications for high BP and severe anxiety! And being treated like that by the Filipina and verbally confronted and harassed by this woman and this manager are very unprofessional, and I don't understand why they are treating me like this! I'm a nice person until somebody treats me like this!!!

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed Jan. 15, 2015

    McDonalds just off I-244 and Utica in Tulsa - Every time I go to mcdonalds they get my order wrong, give me the wrong sauces, are rude and act like they just don't care. This is at almost every single McDonald's these days and I try to avoid eating there when possible. I have toddlers so sometimes they want nuggets or something, understandable but I try not to. It seems to be worse late at night. They all must be totally illiterate and about a 0 IQ. McDonald's literally hired ANYONE which is unacceptable. I also believe that you should be required to speak English if you work at a place like this.

    Thanks for your vote!
    Staff

    Reviewed Jan. 13, 2015

    Ok, so I don't ever complain but this is ridiculous! I orders a meal at McDonalds in Syracuse, NY and when I got my meal I thanked the girl and she didn't say anything. That's okay I don't care but when I got home to eat my meal, I look in the bag and found my large fry barely half full! When I took this pic I hadn't even had one fry! This is just laziness! But these people think they deserve more an hour? You can't even do a simple task! Get it together!

    Thanks for your vote!

    Reviewed Jan. 13, 2015

    I was in the bathroom washing my hands and as I looked in the mirror a male McDonald's employee and his full gear leave the bathroom and then proceed to walk behind the counter where food will be served at the intersection of independence and Haygood Road Virginia beach VA 23455. I decided I would not order anything and left to never come back.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 7, 2015

    I ordered food from McDonalds on west main st in Branford Ct, took my food home and sat down with my kids to eat and my 9 years old daughter took a bite of her chicken nugget and spit out something from the nugget which I have a picture and witnesses that saw it happen.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Dec. 30, 2014

    In September 2014, my mother, who is Spanish speaking only, when to a drive thru in my city. She was missing a soda and told the lady and the lady said "what? I don't understand you. I don't speak Spanish." My mom then told her she was surprised she didn't and the girl responded with a "ew no I don't speak spanish EW." My mom got offended and people came and asked what happened, yet other employees were holding back the employee because she was getting crazy. To this day, this girl works there, made 5 email contacts to corporate, and never once did they call back. The owner however called to tell me it was a lie, and that it was not discrimination? If my mother felt discriminated by someone telling her her language was "ew" in other words, gross, then it is. And not only that but my relative works there and just told me they have cockroaches. So best believe this will get somewhere. No one ** with my mother especially not McDonald's haha.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 27, 2014

    I have tried numerous times to speak with someone in charge of the restaurant located at 201 Rudy Circle Nashville Tn. It amazes me with all the technology today and the fact that one bad review can spread like fire that the owner and representatives have been so blase about the complaints and experience. The same store I have been to three times in the past two weeks. I have seen employees in tight inappropriate clothes, hanging out at the counter with friends whom I suspect are off duty employees and eat, verbal fights with the crew including the manager. The orders have been messed up all three times because the employees would rather interact with each other than with the customers. I have twice had an employee stop taking orders to communicate with the madness around the with their coworkers. I have seen employees come in from the outside, touch things under the counter, grab something out of someone's purse, eat and then hand food to customers - at no time did they wash their hands. Technically by McDonald's standards they should have at least washed their hands when they came back from break but this person chose to ignore it.

    The food is wrong, cold, hard and believe it or not tastes raw. I have reached out three times and the first response was ok we will forward the response. I replied that I would like to speak with someone over the phone that is going to be handling the situation so I could elaborate since there is limited characters on twitter and the complaint form. No response. Then after the last visit I sent pictures and the response was that they were allowed to dress down (Sorry any other place would have fired them). It wasn't till I mentioned that I was going to contact the Board of health, let my fellow coworkers know, and post on all forums and blogs along with the social media that someone actually tried to call. This store, franchise and corporate are ignoring the problem till they get another lawsuit for making people sick

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Dec. 23, 2014

    At 12:00 am ish Dec 23, 2014, the manager at the McDonald's on 78th St. Palm River Rd. in Clairmel, Florida was extremely rude, obnoxious, and messed up my order twice and refused to fix my order or even refund my money back. Instead she said insulted me and said she can't keep giving away free food. We got into an argument and she called the police on me cause I wouldn't leave from the drive through. While the police was asking me what happened she and another employee were trying to antagonize me with rude gestures while the cops back was turned. Very immature! I will see to it that they be removed!

    Thanks for your vote!
    PriceStaff

    Reviewed Dec. 22, 2014

    I'm a vegetarian. I know i can't very well expect anyone to cater to me and I don't have a lot of options in my small Southern town. So for a treat, sometimes I order the Big Mac, no lettuce no meat. Simple right? Not for a McDonald's employee. Meat will be on it (only reason I don't pluck it off myself is because the cheese will come off). Buns so stale that it crunches under your fingers. If I ask for extra sauce they charge me, notwithstanding that I have no meat on the burger. I also hate how they randomly upsize your order (either the drink or fries) without telling you and without you asking.

    Another thing I like, is the White Hot Chocolate. Everytime I order it (from 3 different locations), they give me freaking COFFEE. I don't know if they are illiterate, don't know the difference between cocoa and coffee beans, or simply don't care. But when I have to return, I ask if they will give me another or make my medium drink a large. Nope. They just shrug their shoulders and say 'sorry'.

    I asked for a manager one day. It was cold and rainy and my day was already hectic. I was polite, sir/ma'am, thank you'd in the drive through- get all the way back to work (10 min away) and coffee. So I asked, I mean do I get a refund or anything and he had the most vacant expression on his face. He just kept muttering "I'm thorry, thorry"

    McDonald's doesn't care. You fill out their stupid survey, no one follows up. If they wonder why their revenue is down, because you have unintelligent and/or slack people working for them. They just DO NOT care about messing up orders.

    I posted my complaint on facebook and one of my friends replied "they deserve 15$/hr". I used to be all for that, but with the work ethic most people display, not at all....more like they deserve to be fired. I'm DONE with mcdonald's. Guess I'll have to find somewhere else or bring in lunch. I'll also look around grocery stores and walmart for hot chocolate mix.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 21, 2014

    I recently held a job at McDonald's from August to December. They don't treat employees with any respect at all. Especially teenagers ages 16 and 17. Once I was hired, they had me take training for three days. The first day, I was put in between two coworkers to learn how to make the burgers and which wraps and boxes certain burgers go in. I couldn't hear what they were saying very well due to noise in the restaurant. They expect you to remember every single thing in less than three hours! The next day, I was put at the fry station after two tutorial videos on fries. I was actually doing fine until this rude and short shift manager told me to hurry up and drop some more fries. When I did, she claimed i fixed too much and as a result, they had to throw some away because you can't serve them to customers if they have been sitting there for more than 7 minutes.

    The managers there are not very friendly, and they DISCOURAGE you instead of ENCOURAGE you to work and smile. Your first three days there, they act like you have been working there for YEARS. In general, they never gave me the opportunity to learn all the areas such as the cash register, and drive thru. The training isn't really thorough. Their excuse for this was "I was too slow." How can you judge an employee's performance if you haven't trained them all the way? My experience working there was horrible.

    Thanks for your vote!
    Staff

    Reviewed Dec. 20, 2014

    It's right what the other lady said about the people who works there. They take your order, yes, but as soon some friends come into the store, the customer is number five or six. And I always see that with ** girls. I don't know why the manager don't see or hear about this problem. Where is his/her office???

    Thanks for your vote!
    Staff

    Reviewed Dec. 17, 2014

    I walk in, not walking a scene or anything. Calmly and quietly order my ice cream and the cashier rolls her eyes at me when I try to correct her when she read it off to me "One large big mac.." "Actually, I just wanted an ice cream cone." "Okay?" Tell me if I'm wrong but that's just plain rudeness. Hire people that don't just work there to pay child support okay?

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Dec. 16, 2014

    On Dec. 5th 2014 at 07:12am on my way home from work I stopped in the McDonald's in Republic Mo. as I have done many times before, I like to get the Sausage McMuffin on my way home. This time when I bit into the sandwich I heard a loud crack, it was not just one tooth but upper and lower tooth. I contacted the manager and he was nice and took down all my information to send into the main office insurance. I got a letter from CNA the outfit that handles their meat, first I get a letter telling me that it's ok to get my Tooth fixed, I contact the person and he sends me a letter (email) that my claim has been denied due to I was unable to find or had swallowed the item that broke my teeth. All I was asking for was for them to pay for a dentist to look at and fix the problem but they act like everyone is out to rip them off. They don't care about the people that buys their food just the people's money. I told the man that I will never eat at a McDonald's ever again.

    Thanks for your vote!
    Verified purchase

    Reviewed Dec. 13, 2014

    Tonight we bought our grand kids chicken nuggets and 3 large French fries. When I was getting everyone their food I noticed one of the fry boxes was pushed up about an inch and a half (1-1/2") and had small tears on each side from the bottom being pushed up beyond its pre-folded size. I checked the other 2 and they were the same way. So we paid for large fries and got mediums or small size instead.

    Thanks for your vote!
    Loading more reviews...

    McDonald's Company Information

    Company Name:
    McDonald's
    Website:
    www.mcdonalds.com