McDonald's Reviews

I went to this McDonald, I ordered 2 medium Mcflurry. When I reached the window, agree the cash exchange, the employee told me that one was put in a larger cup on accident. I said, that it's fine, she commented in a sarcastic tone "I'm sure it is" which was insinuating I am overweight. I felt very angry but I kept my composure and drove away I think some action should be taken. If you are not happy about the career you chose, that gives no reason to take it out on any customer. It was insulting coming from someone who was obese herself.

At 11:30 am on Sunday, 12/19/2010, I went through the drive-thru and ordered a large # 4 and a McChicken sandwich. The total should have been $9.29. I checked my bank statement the next morning and found that I was charged $35.37! When I went back to have this corrected, after an hour of wasting my time, I was told by a manager (Nora) that without the receipt, they will do nothing.

I believe I was food poisoned from the breakfast - it had a bad odor. I ordered an egg McMuffin #1 meal.

I purchased a Sr. coffee at Store #600 and it was "clear" brown water. It had no taste to it even when I used sugar and cream. I was surprised the coffee was so "weak" because I usually get my coffee from that location.There was "no" flavor to the coffee, for what reason, I don't know. It had to be disposed of.

First I want to say, I normally do not have any issues with McDonald's. Unfortunately, this morning, I did. I drove to the Henrietta, NY McDonald's and ordered a sausage and egg sandwich meal and the sandwich was hard as a rock and when I bit into it, there were egg shells in it as well as a long hair. Needless to say, I threw it out. Everything else was fine. Thank you for your time.

I've been trying to find the right contact information for the regional manager of this McDonalds. I've searched the internet and even called the McDonalds corporate office where I was told they couldn't give out that information. Finally I decided to call the McDonalds located at 1420 W. Manchester Blvd., Los Angeles, CA 90047. I called and asked for the number to the regional manager’s office. Whichever lady answered the phone gave me a wrong number because when I called another lady answered pretending like I’ve reached the correct office.

We ordered two large hot chocolates. They tasted terrible, water-down taste, and no whipped cream. This also happened at another McDonalds last night, located at Alquin Il at Alquin Rd. and Randal rd.

I bought a medium sized Double quarter pounder value meal. And I was not happy with the fries I received I have taken a picture of the fries next to my hamburger and compared to the illustrations in the in store advertisements their looks to be about half as many. I counted the chips as I ate them and there was a total of 44 French fries. As I said I have a picture of the fries and they don't come near to the top of the carton.

On Wednesday December 1, 2010, I pulled into the drive to make my for breakfast. Below are problems I had ordering my food:

Recently on November 24th, 2010, between 1:00 - 1:30 pm, I placed my order. The person who took the order never asked if my order was complete. When I asked her to add another item to my order, she told me (with an attitude) to come to the next window because she already put it in. When I pulled up to the window, she still had an attitude. The cashier and my cousin exchanged some bad words with each other. The next thing I know the cashier throws the change in my face saying, "Take your change, you stupid **." The right side of my eye was swollen from the change being thrown at me and a couple of my knuckles were sore.

No soap or toilet paper in the entire restaurant. I have never filed a complaint about anything of this nature. But after unsuccessfully obtaining toilet paper and being handed napkins from the cashier because that is all they had and my fiancé had the same shortage in the men's room. Our patience was lost once we discovered neither bathroom had soap.

I'm a regular customer of McDonalds in Eltham High Street ED9 . I have been using this branch for many years as a meeting point before work. The staff have been friendly and there has always been a lovely atmosphere but unfortunately in the last few months that has changed because of a woman you have employed by the name of Kubra. This woman is continuously rude to customers where they have left the building without a purchase and she is always rude to the staff she works with. On Friday, the 19th, she was shouting very loud at one member of staff until the young lady was in tears! I find it very sad that this woman is upsetting your staff and the public and making the restaurant a very unpleasant place to visit.

First, I would like to say how bad the service was and that was terrible. I had called to speak with a manager and the person who answered the phone was Andre. I only was explaining to him that my food was not fresh. I'll be honest, the sandwich was fine but the fries were old because they were hard. With what I was saying to Andre, he had the ugliest attitude. Not once did he say "I'm sorry, I'll make sure your service is better". Nothing. He just argued with me over the phone and told me, "first of all, I don't do call-in orders". Anyway, is that the type of manager you approve of having in your store? He even hung the phone up in my ear without saying a word.

I truly have never experienced this kind of service, mistreatment, prejudice and mismanagement before at any McDonald's restaurants I have visited in the past. Under prior management, we have frequent this restaurant since I have two small children. We, including my wife and two children, placed food order and requested two water cups since we don't allow kids to have other type of drinks with their meals. The cashier was very reluctant on giving us the cups and said that we get the drink with the meal. After we placed the order, we had to request for each food item and they had to be reminded for each item. We were the only ones there at that time so the place was not busy at the time of our arrival and clearly was not short staffed because I could see many workers behind the counter along with the store manager who was present during the entire situation.

On Thursday, last week, I pulled in the store.drive thru. The person asked if I would you like to donate a dollar to the Ronald Macdonald house, and I said no. She then said what do you want, with a very offensive voice. I waited for a price but she never came back. I pulled forward and waited for nine minutes, but still nothing. I had to pull out to go to work as did others in line.

Upon visiting your location at the Mississauga location this morning , I purchased a breakfast meal with an apple juice. Upon eating the breakfast meal, I realized that the apple juice again was rancid. This is the third apple juice I have purchased that has been rancid from this location and am finally filing a complaint. This is appalling for a chain company to be selling rancid apple juice and continue to sell this product to the consumer.

I live in Punta Gorda, FL. and I travel to Wauchula, FL everyday to work. I stopped in the drive thru on three different occasions at the same times between 7:45 and 8:00 am. I ordered the parfait. I was told every time that "the lady is not here yet or she just barely got here" and I either didn't get them or I was late for work because I had to wait more than 10 minutes. I didn't know there was a "parfait lady" and it was such a big job to put yogurt and fruit in a plastic cup. On the third trip after waiting and being late, the fruit was totally frozen and I had to wait half hour to eat it! Come on people, get with the program and be a little more professional. It doesn't take a degree to make a parfait!

We went through drive-thru and ordered 5 quarter pounders with cheese and fries. The fries were delicious but the onions were in huge pieces and the burger and cheese was more than 1/2 slid off all our burgers! I went in to complain because they were really sloppy and the server at the counter did not understand English very well and there was such a lack of communication. I couldn't make her understand, so I gave up. I took photos to email you but I could not find an email address and on your "contact" sites, there was no place to add them.

Yes I pulled up on Tuesday morning at 3:00 am and the lady said that somebody will take my order. Well let me tell you, I sat there for 10 min on my lunch and waste gas and somebody was in there but wasn't taking my order. Never again well I go there again.

I just got out from my night shift, and my husband and I, went for a drive-thru at McDonald's Lahug branch here in Cebu, Philippines around 10:00 am. We also decided to bring our 5-year-old nephew since he was also hungry. We ordered 1 chicken kiddie meal so that my nephew can have a toy, another 1 chicken meal, 1 nugget meal,1 sausage with egg and cheese meal, and 1 other extra sausage burger for myself. I was so hungry so I was excited to eat the chicken most especially.

As passing drive thru window, she stated to a guy with braids "gente pondose mas gorda de la quenta," loosely translates "people getting fatter than they are." One, she didn't think I could hear her and two, she didn't think that I would understand. This behavior is unprofessional. I don't plan on using McDonald's ever again.

October 29, 2010, approximately at 10:36 pm, I went through the McDonald’s Drive Thru at **** and purchased nine items off the dollar menu. The food was cold but that was fine, I could reheat them. When I got home to finish my meal, I saw at the top of my tea something black in the lid. When I took the top off, I discovered a live fly dying with the guts oozing out. The fly was then lodged in the groove of the lid that attaches to the cup. It had been floating in the cup. It was so nasty. I returned to the establishment and complained to the manager but he did not offer to refund my money nor did he make an attempt to apologize for the ruined product. He just looked at the cup and mumbled something indistinct. I asked for a refund and I only received one dollar and ten cents.

I visited the McDonald's restaurant and broke a tooth on a Big Mac. I proceed to tell the supervisor working that evening what had happened and was advised that I was the second person that month to break a tooth there. I have been trying to deal with their insurance company for months and can't believe how a billion dollar company is so cheap in trying to resolve my issue. I completed a root canal and had an infection on my tooth. I was very ill for 4 weeks and no sleep. I was advised by my dentist and a specialist that I needed gum surgery as my tooth broke under the gum line. I am now missing work without pay as I have no vacation or sick days. The settlement that they are offering barely covers the cost of my dental work, not to mention that caps only last 10 years at which time those will be my expenses. I was told that if I was a vegetarian, my crown would last longer. So I should be a vegetarian so that I dont break teeth?

I went thrrough the drive-thru on Saturday morning with my 2 kids. I ordered the egg McMuffin combo and there wasn't any of the Canadian bacon on it and my sons chicken biscuit was cold. I didn't go back because I was in a hurry with family out of town.

Today at 11AM, I went to McDonald's for a quick lunch while I was out running errands. I ordered a fillet of fish meal with a large strawberry shake instead of a drink. I also ordered my daughter a hamburger happy meal with apple dippers and chocolate milk. After I arrived home and looked at my receipt, I noticed that it was entirely wrong. It listed the following: no sauce, 1 ham/ad happy meal, 1 fillet of fish, 1 medium choco shake and 1 choco milk. So being annoyed that my receipt was wrong already, I sat down at the table with my daughter and opened our meals up. Not only was what I ordered not what was on the receipt, but what was on the receipt wasn't what we received!

I visited this McDonald's on October 23, 2010. I had just come from the hardware store and from the rental company in the same vicinity. I had not planned to visit McDonald's; however, I had my place in disarray due to stripping and waxing the floors. In the meantime, my children were at home and could use the stove to prepare breakfast; well I decided to go through the drive-thru around 9:40am. I got to the window to pay at approximately 10:07am. By the time I got to the pick-up window a man that does the maintenance told me to move forward due to him having to fix a machine.

Stopped at 5:30 PM on Oct 10, 2010 to eat and used bathrooms in Dalton, Georgia at McDonalds next to I-75. Men's bathroom was filthy dirty with used paper towels piled on top of waste container over three feet high. No towels left to use. Dirty diaper in commode enclosure. Floor filthy dirty. According to my wife the women's room was in a similar condition.

The mocha frappe drinks seem to always make me ill as well as always getting orders wrong as in getting less then you paid for and then getting harassed by the management when you complain and try and get the food you ordered. I spoke with a friend who works there and heard rumors of employees that spit on food. I got very sick and was refused the food I had paid for.

I ordered one hash brown and one medium smoothie. I drove forward to pick up my order and I was asked to pull up and wait for the smoothie. While I sat there, 6 more cars went past me before anyone came out. I only ordered two things and it should not have taken them that long to get me my order.

At 6:45 this morning, I stopped to get breakfast and my usual unsweet tea. I did not even put the straw into the cup until I was at my office at work. I drank on the tea until about 10:30 and it was getting watery, so I decided to put some lemon juice in it. I took off the lid and stuck to the inside of the cup is a dead fly! This is the most disgusting thing I have ever been by a restaurant. I have been drinking from this cup all morning!

This franchise has problems. This is the 3rd time out of 3 visits that there have been problems providing regular menu items. Quality of food is never the same. Quality of service is always questionable. It's really sad when you go to a hamburger place and give the simplest order for hamburgers and can't get them without being pulled over to the side and made to wait. McDonald’s needs to screen franchise owners more thoroughly. What's going on with this store? Just taking money for a franchise is hurting the McDonald's reputation. I called the telephone number that was given to me at the store, but no one returned my call. Here's my story for this visit:

A recent experience made me not want to eat at this location ever again. I have experienced bad service before but never to this extent. I went to this location, ordered my food and had to wait because I did not want any salt on my fries. I then took my food home and not only noticed the salt on my fries, but noticed that an open container of honey mustard spilled all over my fries and the boxes of my hamburgers. There was honey mustard all over my food as if someone opened it and shook it over my food! I called the manager and she was rude to me. This is one example of why I rarely eat at fast food joints because of the quality of their food and service. I should have kept my 12 bucks in my pocket.

On 10/4/2010, at approximately 2:25 to 3:00 pm, I went to McDonald's on Dennison Ave. in Birmingham, Alabama. Prior to purchase of my food, I went to the ladies restroom and there was another customer in there prior to me and she stated that there was no tissue. Therefore, we both left out of the restroom to get napkins from the dinning area but I stopped to tell management that there was no tissue in toilet. So she said okay upon my return to bathroom and the other customer as well. Prior to my going in the restroom a McDonald's employee went in before me.

Me and my wife stopped in around midnight to grab a late dinner on Thursday, Sept 30. We got two meals, super sized and 2 apple pies. When we got home, no apple pies. I called and reported the incident. They took my name and said I could come get them, I told them I would later. On Saturday, I was by McDonald's and decided to stop. I don't think I was treated very well. I had to talk to 4 people then the manager come over, looked at me, never said a word to me and told the girl to, "give them to him", as I told all others my name repeatedly. This is on going problem as it has happened before as we frequent this McDonald's often.

The McDonalds at Marked Tree, AR always has ants in the window sills. I also watched an employee put hamburgers on the grill without gloves on, matter of fact, I never see employees using gloves when I go there.

As with many of these complaints, we are regular customers at McDonalds. I have four children and they like the food. Well every single time I go there, I never receive all the food ordered. Now, when we are pretty far away before it's usually noticed. Example: my youngest always orders chicken nuggets with BBQ sauce. At every McDonalds I’ve been to, have never received sauce that was asked for. The other day we went through the drive thru and had an order. As before, we got up the road and didn't get our Oreo flurry. Now, I had paid for this.

I went to McDonald's to get a number two, which is a McMuffin meal and a hash brown with orange juice. My food was cold so I had my aunt take it back to the drive thru. I knew something was wrong because it was all attitude with these workers. I didn't get mad I only waited for over 20 minutes and finally I received my food. I could hear laughter from the girl giving me my food so I was really nervous about what I was going to get. I felt my food and it was warm so me and my aunt drove home. When we got home, I go to doctor up my sandwich and upon doing so, I can see two finger marks and a bite in my egg. I couldn't believe it so I showed my aunt and she confirmed what I didn't want to. I put the egg up and automatically began throwing up. My aunt picked the phone up and called McDonald's corporation.

I went in to get a number two at McDonald's, which consists of a sausage ,egg McMuffin and a hash brown with orange juice. My food was cold so I had my aunt take it back to the drive thru. I knew something was wrong because it was all attitude with these workers. I didn't get mad. I only waited for over 20 minutes and finally, I received my food. I could hear laughter from the girl giving me my food so I was really nervous about what I was going to get.

I eat at McDonalds regularly. I went at 400 on the 25th and got us 2 cheese burgers, 1 hamburger and 2 regular fries. Going down road, my granddaughter ate some fries she said, "Oh nanny, these fries taste so bad and they are very cold." So I took one and said, "Yuck." I said I'm calling them. I asked for the manager and the one who answered the phone said she was the manager. I told her about the fries and she kept on telling me she doesn't understand why until finally, it really made me so upset that she doubt my word.

I have to start by saying this is the first time I have ever complained about McDonalds. I am very disappointed and I will tell you why. I went to your establishment on September 25, 2010 at approximately 1:07 and proceeded to order A filet meal and another filet and 4 Mc Doubles. I request at the time of the order that I get the filets freshly made due to the fact they tend to be rubbery from sitting in the bins. So this is how I placed my order I said "I want the number 11 freshly cooked with extra cheese and extra sauce, and another one just like it but just the sandwich and 4 Mcdoubles.

I ordered the number 3, dinner meal, coke, coffee and a number 3, sandwich. When the order came, I only had one coffee, one coke and one hamburger so I told them what I ordered and they said that I owed for the number 3 meal. I asked if I got the coke or coffee free because they charged me $1.99 for the coffee and $1.00 for my coke and the hamburger, one of the people was a girl and I am pretty sure she was a manager and she said to me that the meal did not include a drink and I should have been charged for both drinks.

Well every time we go to McDonalds we always order sweet teas and I usually get a big breakfast with bacon. This morning we went and my bacon was not really cooked and no straws for the sweet tea. The straw thing has happened many times. I don’t know how hard it is to put the straws in the bag. But we called and let them know and she said thank you but really didn’t want to fix this matter and make it better .I am so tired of this McDonalds I don’t think I will go back I love the sweet tea though. Maybe someday they will get this right in the future. Thanks for listening.

Hello! I am writing to inform you of an experience I recently had at McDonalds .I pulled up to the drive thru at approximately 11:15 PM, I then had attempted to place my order and after each item was ordered the order taker would say, "Ok". Is that it 4 items were ordered total .Mind you, that it was very upsetting that I had been cut off many times trying to place my order. I then proceeded to the cashier window and to my surprise the cashier was talking to a co- worker and laughing the whole transaction. I pulled forward to the pick up window for my food and beverage, and I was faced with a store manager and the co-worker from the back that had been conversing to the cashier.

I eat at McDonalds regularly when I'm done my shift at work or during my break, being it is the only place open at 1:00 a.m. around my area other than Tim Hortons. My usual order is a Double Bacon Cheeseburger Meal no onions, with a coke. The past 4 times we have ordered there, I always get extra onions on my burger. My fries and burger are always cold and the fries are re-deep fried. I know because I work in a restaurant.

My complaint is how do you all hire violent criminals to work, with the community? I was visiting New Braunfels, and I noticed working the register was Burlinda **. This individual has a violent history, I felt intimidated and didn't feel comfortable at all. She was convicted of assault and did prison time. She was just recently put on probation for assaulting her husband.

My husband stopped in there to get us a Coke and a cup of coffee on the way back to my work from cashing my paycheck. I work right down the road taking care of a 99-year old lady. when he got there he realized he dropped his wallet. I called the store and they said no one had seen it. He went back there to check and a lady getting in her car said, "Honey, I found your wallet out here on the ground and I took it in and gave it to an employee." She also said she tried to get my husband's attention but we were leaving then.

Ok. Here is the truth of the matter. My name is Jude **. I and my girlfriend Amber ** started to work there about a year ago. She started the job with the intent of helping with the finances. I started to notice things were different with her after about a moth or so. I found out that people in the store were dealing drugs or giving them to her. My complaint is this happens at your store and the manager Michelle ** not only knows but participates in the drug use.

On the night of Sept. 13, 2010, my wife suddenly got fever at around 9:00PM. Hence, I decided to place an order with McDonald's in my area. I placed an order at 9:37PM for my family. Thereafter, I tried to contact them several times as I started to get worried as it gotten late. On inquiring, I got the answer that it would be there in a few minutes at 10:45. Finally, my order arrived at 11:40 and by then, my entire family was off to sleep. I had to wake them up for the food as they had slept with empty stomach waiting for the burger. Moreover, the time mentioned on the bill is 10:07PM (as the close time) and there is no way that I can prove it. It reached so late. I need your help to sort this out. I sincerely look forward for your help regarding this. Thanks and take care.

This is my neighborhood McDonald's for 15 yrs. In the past week, I have been there 3 times and all 3 times they have messed up my order. Every sat. & sun. I go there to get breakfast and this morning they messed it up yet again. I went back up there and walked inside to have them fix it and the manager is a very nice guy. I have known him for many years. He told me no problem and gave me all new food. Thinking that a manager took care of the problem the food would be right so I took it home and yet again they seemed to have messed it up.

My complaint is simple. There doesn't seem to be anyone at any McDonald’s down here that speaks English. If you ask for anything that is not on the menu, they just look at you! Sometimes you get a yes answer when that was not one of their choices. Last Sunday, the 5th, my wife asked at what age senior citizens receive free coffee. The counter person could not understand what she wanted and called the manager-in-charge over. Of course, the manager couldn't answer the question either. There were other questions, too, and each received the same blank stare. I will do my best to not shop at your eating establishment again as this has happened many times in the past and I am tired of it! I am not bilingual and never will be. Goodbye forever, golden arches!

McDonalds refuses to serve scooters, motorcycles, and bicycles after hours, or during the day. Also, they refuse to serve disabled individuals.

I am a frequent visitor of the Centerville McDonald’s as my 2-year-old loves the happy meal. My husband and I were excited for the opening of the new McDonald’s with a play land. Unfortunately, that excitement has been short lived. The play land is great. I love the fact that adults can walk into the big toy and not have to climb through a tube to rescue a scared or crying child. The musical instruments are great as well. However, the background music in the play land is so loud I cannot hear the musical sounds of the children's instruments. I can't hear a child crying in the play land. The only thing I hear is my brain saying, "Get me out of here so I can take some Tylenol!" Additionally, the music choice is totally inappropriate for the audience, it is much more appropriate for teenagers. I am confused as to why the music in the main area of the restaurant is several decibels lower than the kid's area. I'm not exactly sure why the kid's area needs music at all. Do people go to McDonald's to eat and visit or to listen to music? For me a happy meal is a quiet meal!

Worker repeatedly got order wrong as well as he twice placed the order on a tray after being told it was take out. It took over 30 minutes for management to come to the register to straighten my order out and refund the money I was overcharged. Management was very rude after I demanded my money back to go elsewhere to purchase food. After a confrontation with the aforementioned manager, she made me sign a receipt to get my money back and list my phone number and then ordered me to leave and never return to the establishment. I was treated rudely and was humiliated as a customer. I felt the humiliation over being talked to like a dog and not a human being in front of my friends and family.

On September 2, 2010, approximately 5:50PM, I ordered a side salad and a McChicken sandwich - KS#2. I did not tell the cashier it was a takeout order. He assumed that. I sat, eat my meal, but I had no more money to buy a drink. So I went up and asked for a cup of water. The cashier refused. However, another patron came in and sat down next to me. She was given a courtesy cup of water. So I got up and asked for the manager. I said, I just ordered my food and I am asking for a courtesy cup of water. The manager said, we don't give courtesy cups of water. I said, "look over there, the lady sitting beside me has a courtesy cup of water". She said, "sorry we don't do that here". But she looked right over and saw the other patron with the cup of water.

On Wednesday, September 1st at approximately 11:07 am, I walked into a McDonald's restaurant. Just as I stepped both feet inside, I noticed a man standing close to the counter. He's the first man I actually seen and also the only one. In his arms he held a snake which he was wearing that had wrapped itself around his arm. His hand was making a petting movement and that's what drew my attention to him. I screamed and nearly fell onto my fiance who was entering right behind me.I turned and walked out of the store very upset and frightened.

I was in the McDonald’s restaurant on highway 210 in Benson, North Carolina on Tuesday evening at/around 7:45 p.m. I happen to be on the phone while I was waiting for my order to be filled. At that time a manager, I believe named Victor, was coming around the counter. When the cashier asked Victor for a discount for an employee that was placing an order, he turned to the employee and rudely and loudly said, "Quit being stupid, ask me for that when I am back here behind the counter. Don’t be such an idiot.” I, along with 3 other customers, all looked at each other with disbelief. He spoke loud enough that the man on the phone with me heard him also.

I waited in line in their lobby for about a minute and a half and was very impressed with their speed of service. I placed my order and got it all in about thirty seconds. The crew member was very polite and I didn't have any complaints what-so-ever. I was shocked, I thought I would offer some compliments, and I asked the crew member if I could speak to a manager.

I am actually here to defend the good workers of McDonald's. Yes, there are nasty workers who don't care, but there are good workers, too. They usually get the blame for something they didn't do. I work at McDonald's. Today, I was verbally abused by a customer because she had to wait in the drive-thru line for 15 minutes. I would be mad, too, but it wasn't my fault because it was very busy and no one was helping me bag the orders. She made me cry because I felt so horrible. It's the management's fault, not mine. But of course I was blamed because I was the one at the window. All you people complaining have no right unless you've worked at a McDonald's and have seen what goes on behind the scenes. It is one of the hardest jobs out there!

I ordered home delivery and it took 1 hour and 40 minutes to arrive. Whenever I call the costumer service number, they say they are sorry. That is all they do. I told them I don't want their apology, I want better service! But this always happens. It is not the first time. Ironically, the advertisement campaign adopted by McDonald's is that they are the fastest delivery available. Yeah, right. I can see that now that they can deliver the fastest frustration and high blood pressure!

I didn't receive all of our food. I called to speak to a manager. We didn't get sauce for my chicken nuggets so she said, she will replace the food we didn't get and she is going give us sauce. Why the **** would I want sauce that's not going to do me any good know.

Okay, well, I didn't have any problems here to start out with until one employee told me to "shut up" one time. I am sorry I do not know her name. Then I came in one day when you had your guys coupons for a small frappe or smoothie and a manager named Ashley denied me service for one, because my boyfriend works here and he was with me, he may not be able to get them, but I am a customer she can not deny me service. Then I have a complaint about the cleanliness of this store. The lobby is always dirty and they never have a person out here cleaning it and you can see behind the counter and there is trash and food all over the floors. And I understand they can't keep it spotless but it could be cleaner than it looks. If you do not take care of this and don't get a hold of me about this I will take this a lot further than you know. I will be waiting for a response asap.

My family went out that Saturday evening and stopped at McDonald's for something to eat. I made my order, stopped at the first window and paid for my food, then my husband drove up to the second window to received the food. In doing so, my husband notice one of the staff at that window licking her fingers, as if she was eating something, we ignored it. We then were given the bags of food that we ordered and waited a while for our drinks. I looked for a buzzer to buzz, but there was none, so I tapped on the window and it opened.

At approx 11-2 pm, I had my friend purchased (2) 20 piece chicken nuggets. I received them right after she purchased. When my son and I took a bite into the third piece, we noticed the meat was cold and butter was undercooked and mushy. My son was in car with Roomate. 1 of the 20 piece nuggets were purchased for him. About an hour after, myself and my son got extremely sick, we had that same friend go to store and get Pepto bismo for the bad stomach ache. My son vomited all night, had chills, and diarrhea. I had same symptoms. When we both awoke in the morning. My son and I were still sick and could not eat anything.

The place looks like it was in Juarez, Mexico. The floors were filthy. It looks like it hasn't been mopped in about a good week. The flies are horrible. I thought I was outside, flies in the eating area (tables) mostly on the people eating, near the fryers, in the kitchen, the counter tops were filthy, not wiped off. I spoke with David the shift manager there and he said the flies were because WalMart doesn't let them use pesticides. That's no excuse for sticky black floors and dirty counter tops.

I want to 1st say that I don't like to complain. But, I sat in the drive thru for 12 minutes easily, and I don't mind waiting. But the wait is aggravating when you get ice cold food and employees inside laughing and making faces as I'm pulling away as if to say, "Hey look we robbed another customer with our laziness." Now if I were the only car in the drive thru I can understand how that can happen. But when a business has five to seven cars in the drive thru then food should come out hot.

The management there is very poor, they yell at their employees in front of the customers. Not only that, they are very rude too and when they give you your order, they do a sloppy job at it especially if they're in a bad mood.

I was yelled at and called a cracker! I am currently on a low carb diet and pulled in the drive-thru and asked if I could get a big breakfast with just 2 eggs and 2 sausages instead of the biscuit and hash brown.After sitting at the drive-thru menu for 5 min, I was asked to pull around and was greeted by a very rude manager and a young man working the window. The manager was loud and just flat out nasty when trying to charge me $6 for 2 eggs and 2 sausages. I felt that price was high and asked how much each item costs and she said $1 each. So I obviously asked why the extra $2 and she kept having problems trying to figure out how to ring it up and took it out on me. After being belittled and yelled at by her, she told me the total was $5.05 and I said whatever and gave her my card so I could just get out of there!

Well, I pulled up at McDonalds and went through the drive through and the lady said, "Can I help you?", she sounded rude when she said it. So I proceeded to tell her what I wanted which was " Big Mac meal with a Sprite, Quarter Pounder with Cheeze, girls Chicken Nugget Happy Meal with a Milk and a McChicken". I pulled up at the first window and paid, then went to the second window and the lady started to hand me the wrong food.

McDonald's customer service is horrible. They always get my order wrong. When I ask for sauce, they always forget to give it to me, and the food is never prepared well. McDonald's needs to stop hiring teenagers who don't take customer service serious. McDonald's just have horrible customer service!

When I pulled up at the drive through at approx 6:05am, the recording came on asking if I wanted to try the new Frappachino. I stated "no thank you". Then there was silence for approx 3-4min. I asked my daughter who was with me if she thought they were still closed. Then a lady came on the speaking yelling, "Talk louder, I can't hear you!" So I began to place the order after stating 2 orders of hash browns. She stated my total and said "pull around to pay". I told her I was not done placing the order. She then said. "Well, that's your total". I told her I wanted to speak to her supervisor because she was being so rude. She then stated in a sarcastic high pitched voice, "I am the supervisor, your total is $2, is that better?!" I told her to cancel the order and pulled away.

I ordered a diet coke at the drive thru. Halfway thru it, I took a sip and felt something come thru the straw. I went to take that "something" out of my mouth and it was a worm! So disgusting. I understand how people complain about the service, but come on, a worm in the soda? It actually came from the ice machine which they said they had a "problem" with. They fixed it, so it won't happen again. Really? I can't even drink anything, other than water, without ice, anywhere. I am so disgusted every time I think that I had a worm in my mouth. I didn't apply for "Survivor"! Nothing on the side of the cup says to "watch for worms" or "look out, there may be a worm in your diet coke"! Then that guy who had hot coffee in his lap gets a million, which clearly coffee is hot! He knew what he was getting.

I tried using a coupon for $1 off a smoothie. I didn't know the name of the smoothie, but the coupon had a giant picture of the very one you sell, the so-called Manager 'Marquita' was very disrespectful, offensive and rude to me and told me to name the name of the smoothie I wanted. Being a relatively new product to me, I didn't know the name of it as I just seen the new commercial and knew the one on the picture was the one you sell. I told her I wanted the very one that's in the ad and on the coupon.

I went into McDonald’s like each week I eat there. I like the Christian music and most of the time their customer service. Today is just stunk. I waited in line watching the register girl continuously get her order wrong with the people in front of me. I waited over 5 minutes watching others in another line get waited on. When I mentioned to the other register that we needed to be waited on too, she said, “Then get in line.” I was not understanding why she did not kindly get the other customers as well behind me who were there clearly first. She and the other register girl seem clueless about customer service. I care enough to at least let you know this is going on. My cheeseburger was cold as well. I hope you can get these things straightened out for the sake of customer satisfaction, which was low today at about 5:45 to 6:00 pm.

I cannot believe it when I read in McDonald's nutrition breakdown sheet (written in minute print) how misleading some of the products they sell are. Spicy veggie, not suitable for vegetarians! Sour cream and chive dip, apple pie! Smartie McFlurry, Fanta Orange! This is blatant and misleading as the assumption naturally is that a spicy veggie is for veggies! But a bigger issue on the same sheet is the complete lack of any vegetarian main meals! Well, except for fries.

They advertise "get a free any flavor 12 oz smoothie or frappe". But I went to a couple of stores, when I present the coupon, they always said they don't have that smoothies or frappe, even their menu has the items. If they don't want to give people free, why they advertised that? It is ridiculous. I was trying to go 3 stores in Staten island (Hylan Blvd, Forest Avenue, Richmond Ave) 1 store in Edgewater, NJ (river road).

I have been going to McDonalds in Everett for a while through the drive-thru. On the drive-thru menu, I noticed that the sausage biscuit with egg is $2.69 and the egg Mcmuffin with cheese and sausage is $2.69. I have talked to a young lady 3 times about the price on the drive-thru menu this past month and half; the price is wrong and this still has not changed. I went today and ordered sausage biscuit with egg and I was still charged with tax, $3.09. I thought you should know that this price still has not changed. I think this is wrong. I know that I am talking about pennies, but the point is that I said something and no one seems to care.

I went through the drive-thru and ordered a small fry and a McDouble. When I got to my destination, the fries were cold and they were soft and brown like they have been sitting there for hours; they were not hot at all. I was very upset and was not able to go back because I was on my lunch break and had to be back at work. Every time I go to this McDonald's at this location, there is always something wrong. I don't understand what's the problem there!

Never were all the order takers present. They have 3 registers and long lines, but still only one open for service. Drive-up windows seem to have their attention as the rest of us finally left. I would need a lot of time to use your place to eat. Many visits to this place had brought me to write this mention.

I was in the Westmount Mall at the dentist and awaiting a prescription, and when I came from the bathroom, Mcdonalds’ Kiosk was nearby and I asked for a drink of water with a straw. I had a hard time speaking as my mouth was full of gauze. I told them I had no money, just needed something to drink as I had just had a tooth pulled ( 2 of them). They declined me a drink of water so I walked away very disgusted with McDonalds as I spend many of our hard-earned dollars on McDonalds menu all the time on a regular basis. I just couldn’t believe they would not assist with a cup of water with a straw. Not very humanitarian.

This restaurant is truly a disgrace to Norfolk. I have witnessed food fights between employees late at night, arguments between employees, employees smoking right next to the entrance (although this has changed recently) and employees who are getting high in the parking lot on breaks. Just last week, a customer complained about her order (she was very appropriate) and the employee really got rude with her. I mean really rude. The customer asked for her name and that really set her off. I am a professional and work with the court system, probation, etc. and they do not want clients working at McDonald's because of the known drug use among the employees. I'm certain that if someone went in and did random UAs, you would be shocked; but not the managers or not the owner.

I went through the McDonald's in The Plains, OH on 7/12. Among the other food I ordered, I ask for a Steak and Cheese bagel. Once arriving at work, I noticed this and called them. Obviously, I wasn't going to drive the 10 miles back there to switch sandwiches. The lady I spoke with on the phone said to bring the receipt back the next day and they would give me the correct sandwich. The bagel they gave me had a slice of cheese and "2" slices of bacon. What kind of sandwich is that?

My husband and I went to Columbia to visit my brother. On the way home, we decided to get a burger for the road. I have had trouble with McDonald's before so I asked if I could please have my burger dropped fresh. They assured me that would be fine. After getting our food and starting down the road, my burger was so dry and the edges were brown like it had but sitting there all day. Not only did I not get a fresh dropped, this was drier than usual and it's getting so they are really bad. I've come to the point of not stopping at any of them, something is usually wrong. I didn't think dropping a fresh burger would be that much of a problem seeing as how I was the one willing to wait for it.

I was headed to work about 10:30PM when I decided to stop by Mcdonald's for a large mocha frappe, something I do get very often. After purchasing it, I headed to work. When I walked in, I was talking to some co-workers on the unit. I had drank some of the coffee on the way to work. When I got there, I started feeling little chips between my teeth and I pulled one out. I figured I may have chipped a tooth. I kept pulling stuff out of my mouth when I finally looked down and saw that there were small pieces of plastic shredded through my frappe. I called the Mcdonald's to tell them and they told me to go up and get another. I showed my supervisor so I could get permission to go back.

The Store number is 19492. To start with, I felt like I was outside. There were so many flies buzzing around and dead flies on the window seal. Over half of the tables were dirty and I saw guests cleaning their own table to sit down. The floor that the employees walk on behind the counter had fries and napkins all over it. The floor I walked on was just as bad. Trash cans overfilled. My food was not hot nor was it warm. The one in charge said, "well, it's fast food. What do you expect?". This was after 2:00PM.

they serve after 11:00 pm seem to get dipped back in the grease to make them hot, but they are so bad I end up putting them in the trash.

This is a copy of an email I sent to McDonald's. I also sent a copy to the Judge Executive and the Chamber of Commerce in my county.

Was waiting in line and placed my order. Every other McDonalds I go to, gives you your cup for your drink while you wait. They refused but everybody else that was waiting had a drink. I don't think they liked the way I looked. When I asked for a complaint card they refused to give me one. So I asked for corporates phone number, again they refused. I asked the manager Penny for the number and that I could find it myself. She stated that she didn't give a ** what I done that corporate would tell me the same thing.

The worst offenders are those fast-food chains operator who do not change the oil and it becomes rancid. In Sierra Vista, the McDonald's smell is so bad. It makes me want to gag because it smells so disgusting, from 50 feet away! The owners of McDonald's in Sierra Vista are not changing the oil at all. Gross and rancid-- smells like the grease trap from hell. Makes me want to puke when I bike ride on the sidewalk past McDonald's.

I went to the location at 4:15 June 26,2010 and when I got my food, I had mentioned to the server at the window that the fries where cold and old looking and hard as well. He just said "that's the way they are, and then I said no these are not acceptable", so he took the fries to the back and then proceeded to give me the same fries back again. I said, "what is this?", they are the same.

I love McDonald's, I was trying to find an address to send my comments to about this ridiculous Happy Meal suit. I buy Happy Meals for myself. I'm 74 years old. I collect the toys for me, many adults do. I will go to court for McDonald's any day. Stephen ** needs to get a life and leave you alone. This is suppose to be a free country. How dare them tell me I can't buy a Happy Meal. It's up to the parents to control their brats.The food is healthy, I always get the chicken nuggets,apple dippers and milk. Please send me the right address to contact these crazy people. Thank you.

I purchased a McDouble, double cheeseburger, and medium fry totaling $4.31. I gave the clerk a $10 bill and a penny, he gave me 70 cents in change. I told him I gave him a $10 bill and he said I didn't. A few minutes later he pulled out a fresh $5 bill that had not been folded and said that is what I gave him. I had my $10 bill folded several times in my coin purse and that was the only bill I had, the rest was change. I asked him to count his drawer, he told his co-worker he guessed he had to count it, instead he went to the back and came back and said he reviewed the camera and that it was a $5 bill I gave him. I requested to see that camera footage because I was sure I gave him a $10 bill. He said he couldn't let me see it, he appeared to text someone on his cell and said it was his boss and he would let me know when his boss got back to him.

Since we had bad storms in the area and we have been without electricity for two days, I decided to visit the local McDonald's for a nice cup of coffee and maybe a little breakfast. We left the house in ample time to get breakfast and for me to make it on time to work. I ordered a bacon/egg McGriddle "without cheese". This was also confirmed on the sales receipt the employee handed me after paying $4.44. At the second window, I was handed my coffee and then my food order and told to have a great day. I pulled forward slightly and opened the bag then sandwich wrapping only to find it contained cheese.

We were asked to wait in a waiting bay for over 5 minutes to receive old stale/cold food and 2 extremely hot coffees without there lids place on correctly. Both my husband and myself were scolded by these, due to their irresponsible and negligent service. Customers shouldn't be waiting so long at 6:30 in the morning when no other cars are around.

McDonald's sells side salads on their dollar menu now. On three separate occasions, I have purchased the side salad(s) to only find that once I get home, the salad(s) should not have been sold to me because the time and/or date had already expired when they sold me the salad. I called each time and was told "We will put your name on the book. The next time you come through, tell them your name is on the book."

This evening at 8 pm, my younger sisters and I decided to visit this McDonald's because it has a convenient drive-thru. We were the only customers in the drive-thru when we arrived, and we placed our order for 3 Big Mac sandwiches, 3 medium fries, 1 20-piece Chicken Nuggets, and 3 Ranch Sauces. When we arrived home and sat down to eat, two of us bit into our sandwiches and realized that there was nothing in between the top bun and the middle bun--no beef patty, no lettuce, no sauce, no nothing. When we looked at the next sandwich, we realized it too was missing everything between the top and middle bun.

I went to the store in Horn Lake, MS last night about 7 pm.The store was very nasty and the employees were very rude. I went to place my order and the woman told me they didn’t have any fries ready. I said to her that I would wait for some hot ones. She told me it would be a 5-mintu wait on the fries and if I was going to wait, I had to set in the lobby. I had no problem with that; the only problem I had was all the tables was nasty and she was very rude. After the 5 minutes was up she still didn’t call me for my order. When she did my food was cold.

At 9:30 pm on June 8, 2010, my husband entered the McDonald drive thru. After placing an order for one fish filet sandwich with lite tarter sauce, add ketchup, he was forced to wait in the drive thru for 30 minutes! When he finally made it to the pick up window, his debit card would not work. This was no fault of the McDonald's because the strip on the back of the card was scratched. So when he returned home, I left and went to the same McDonald's, arriving at 10:15 PM and placed the same order with an additional sweet tea.

I purchased a diet coke from the McDonald's drive-thru window at approximately 5am on June 4th. I went to work out, left my soda in the car. I was done around 7:20. After running some errands, I was going to pick up my son, I went to take another sip and felt something come through the straw and into my mouth. It was a worm! I was so disgusted, I didn't know what to do. I threw it on the console of my car and pulled over.

Me and a co-worker went over to the McDonald's across the parking lot from work on Saturday, June 5, 2010 at about 1:30PM. Our boss treated everyone to a sundae because it was hot at work and we were all working really hard. When we got to the counter, a lady who visibly had a bad attitude looked at us and when we read off of the list we had of who wanted what, she said "oh boy, they got a list". That made me want to turn around and leave right then. But we went on to tell her what we wanted and she kept getting really smart about how many sundaes we wanted. We ordered 13. She was slamming things around, saying rude comments like she had more things to do besides making a million sundaes. The sad thing is I don't even eat there because of the service. I was only there because my boss asked me to go get it. I will probably never go inside that particular McDonald's anymore.

I have been in many McDonalds throughout the USA. I have to say this particular one is the worse one I have ever visited! The place is filthy, flies flying everywhere. The floors from the kids play area is sticky and garbage on the floors. The staff had very poor customer service. The place was out of ketchup and honey mustard. I have to say I will never visit this particular or any other McDonalds this was a very sad and terrible experience for my family and me.

I ordered 2 Big Mac combos and another Big Mac and large fries. I also ordered a sweet tea with extra lemon. When I arrived at the window, I was handed my drinks. I asked the lady at the window if the tea had lemon. She said yes. When I opened the lid of the tea, I didn't see a lemon. I asked her again and she replied, "It's at the bottom." I proceeded to take my order and go home.

A McDonalds inside of a Walmart Supercenter states that it includes free refills for dine-in customers only. However, I along with a friend and my cousin went in there and ordered our food and I ordered a large soda. After sharing the soda, it ran out pretty quick. I got up to get a refill when one of the managers told me I couldn't.

I ordered two sausage biscuits and an orange juice this morning at 9:24. It was only one man ahead of me, no morning rush. I see why people pass up this business. I will not go there anymore. There is too many other McDonald's in the Algiers area. This is not the only problem I had at this location. I am surprised that this establishment is open for business. I ordered my two sausage biscuits with strawberry jelly and an orange juice. The manager took my order and the employees fixed my order and I heard the manager say, "Did you fix more orange juice?" And she replied yes. When I received my juice, it was as hot as it was outside. We are in New Orleans. It is 90 degrees easy this morning or any morning this time of year down here. Anyway, I wasn't given any option to choose ice in the juice or maybe another cold drink option. I am so fed up with McDonald's on General Meyer ave, store 794. I don't want to even eat McDonald's. We have plenty of places that fix food here. It is New Orleans, for God's sake.

I ordered a grilled chicken wrap only cheese. This is the way it is on the sales slip if you don't want sauce. First one, they made was crispy chicken so I returned it. Second one, I got grilled chicken with sauce. I returned it. Third one, I got only cheese. That's right no chicken. Unbelievable! By this time, when I took it back for the fourth time, the manager said they couldn't make it wrong any other way. She was apologetic, etc. I'm just sharing this because it is unbelievable.

i came to Osceola to visit my family. I went to McDonald's to get a caramel frappe. No one ever spoke to us. I ordered extra caramel, and my sister ordered a sundae with extra caramel also. We waited at least 15 minutes at the pick-up window for our items. My sister overheard a manager say to an employee "Tell them they can't get extra caramel." But we paid for it. The girl in the window never said anything at all. No thanks or anything.

I was going to drive through at the McDonald's on Bald Hill Road in Warwick, and I heard the boss telling the crew member to shave next time. The crew member said, "Sorry, I will, right now". And, the boss said screaming "I really want to punch you in the face!" I found this very disturbing.

We are a small town. There is no reason why every time anyone goes to the Fort Meade McDonald’s, we have to wait in line for the minimum of 30 minutes. Tonight, a school night at that, I had to wait in the drive-through for 57minutes. If Bartow or Wauchula wasn't so far, I would go to one of those. The comments in our little town is, if you only have an hour lunch break, don't go to our McDonald’s.

I am a driver for a company that transports railroad crews. I stop in at the particular rest stop where this McDonald’s is on a rather frequent basis. A few months ago I stopped using the rest room in this McDonald’s because it was always filthy. Well, today I followed the crew into the restaurant and went to the rest room as they ordered their food. This time at least for the stall I went into it was clean. However, when I came out and tried to wash my hands, I pushed on the container for soap and it fell apart and into the sink. There was no soap in the container. I thought if there is no soap for the customers to use after using the restroom, what are the employees using? The restroom at this particular McDonald’s is a consistent problem and someone needs to address it, especially when the employee's are not likely using soap either before handling the food. This resulted to nausea when I told my crew, who had already eaten their food.

I am so stunned and shocked about what I witnessed at a McDonald's last week! The McDonald's in Oro Valley, Arizona. (The restaurant is located inside of the Oro Valley Marketplace Walmart Supercenter). I heard a gentleman try to order a yogurt parfait. As I was watching I was surprised at the lack of response from the employee behind the counter. She did not smile or nod her head. She just stood there. The customer again tried to order in a pleasant manner. The girl continued to ignore him. At that moment, a manager stepped forward from the grill and said "good morning" back to the customer. He said that he would say the greeting for her since she wouldn't. The customer mentioned to the manager the lack of courteous customer service the girl had. At that moment the girl loudly said to the customer, "** you."

I was a very big lover of McDonald's but I had a very bad customer experience with McDonald's Egypt. They announced that there is a promotion as follows: by purchasing an upsized combo you will be granted a free cinema ticket when purchasing another one. We picked one from the listed cinemas and when we went there, they informed us that this in only valid for certain movies which have been produced by a certain movie production company. The Arabic company for production--and we didn't get the ticket, I don't mind at all but this is not mentioned by any means anywhere on the ticket or on the promotion flyer.

This goes to all McDonald’s on the Westside of City of Madera. The problem is that they could never get the order right! Every single time we drive thru or walk-in and order our food we're always correcting them. Could it be that these employees are not getting enough proper training? Doesn't seem like it. And on a separate case, I love to order desserts like choc cookies. Every time I order it, they always say they don't have any and they don't put an effort to make some but other cities (Fresno) were always kind to make some with no problem. I keep telling them if it's on the menu, you need to have them ready at all times! Correct?! Why is this so difficult to do? Are kids these days getting so lazy? I just want to have these managers contacted about this and to make sure they have their food items available when ordered. Thanks for your time.

On May 17, I walked to the cashier at McDonald's located in Wal-Mart. I said, "Good Morning, how are you?" She never said a word. Then I said it again, "Hi, good morning," but to no avail. Kasey, the cashier's name, was rude and definitely not customer service-oriented. I finally gave her my order. She never said a word to me. The assistant manager, Jesus, was right next to her and seemed to condone this behavior. I asked him if he approved of how she dealt with me, and he said he would say good morning for her. Totally unacceptable!

I was asked if I wanted some special coffee and when I said, "No thank you," some person started talking on the speaker that obviously knew no English. I think that McDonald's is hiring illegal immigrants. They spoke some English but not as well as they did when they asked me if I wanted some special coffee. They suddenly couldn't speak English when I was making my order. What is that? Is McDonald's hiring illegal immigrants? Or is that a recording? I don't think that's fair. They changed their water charging as long as somebody comes in with their own cup. Thanks to the letter that I sent in. They need to get rid of that recording. Even the lady that took my order complained about that.

All McDonald's never let the grease drain off fries. Then they salt them to death. It makes my blood pressure go up, that’s not healthy.

On May 6, 2010, I bought 2 happy meals which were for my kids, 3 and 5 year olds. At about 7:00 pm, my girls decided not 2 eat the last two nuggets. Then they changed their mind. I gave one to my 3 yr and the other one to my 5 yr old. When my 5 yr old bit into the nugget, she bit into a bone from the nugget. Thank God my 3 yr old didn’t bite into that nugget because she would have choked. And I have the nugget with the bone that clearly you can tell that the bone looks like a small leg bone of some kind of animal. I am one [upset] daddy with McDonald's because we eat there at least 4 times a week.

Second time this has happened at this McDonald's, two weeks ago at noon and tonight at midnight. I ordered off the $1 Menu, a double hamburger with ketchup and onion only. No mention of cheese at anytime. I pulled out of drive thru and off the side opened wrappers to find two loaded cheese burgers. I went inside and told the manager that if they were not able to get me what I ordered, to give me a refund. It appears, the manager felt they could not do it right so he gave me a refund. I wasted 18 minutes in drive thru alone with only 2 vehicles in front of me for what? Nothing. Maybe McDonald's should change their name to McDummies. Diesel fuel $3.15 a gallon waiting there, as well as hungry and not getting a correct order, then nothing at all, was frustrating and angered me causing blood pressure to rise. Good thing my sugar level was not too low at that time.

I went into my local McDonald's with an internet coupon (Buy 1 Frappe, Get 1 Free for McCafe club members) from the mymccafesd.com (My McCafe Club for San Diego County; McDonald's Official). The cashier told me "We don't take copied coupons". I explained to her it was an internet printed coupon directly from McDonald's. She then got the manager on duty. The manager told me the same thing. I then explained to her that it was not a "copy", and that it was a coupon printed directly from the San Diego McDonalds McCafe website. She kept insisting that it was a "copy", and told me "it’s considered fraud to use copied coupons". I then told her to feel free to verify the coupon. She then called on across the counter and "waved" the coupon to 4 employees sitting at a table (presumably on their break), and one of them shook her head and made a pretty rude smirk about it. After that she bluntly told me "we are not going to accept a copied coupon".

It is now April 29th. They have advertised the Shamrock Shake on the drive-through since Saint Patrick's Day. I have tried to order this shake several times, only to be told it was a promotion that has now ended. I mentioned to the assistant manager, and he said they would take it down. That was two weeks ago. McDonald’s continues to mislead the public that they offer this product. They do not care at this location, and they will never take this sign down. I figure if they are that adamant about leaving the sign on their drive-through menu, they should honor it and not continue to mislead the public.

This morning, I ordered a sausage biscuit while on my way to work. However, I saved my meal to eat only when I got to work. Unfortunately, when I did get to work, I come to find that there wasn't sausage on the sausage biscuit that I've ordered. My work is about 30 minutes away, so it didn't pay to go all the way back there. The workers at this particular restaurant don't greet their customers at all. They practically shove your food in your hand. I understand that maybe they are trying to get you fast service, but fast service isn't imperative if the order isn't correct. I was totally disgusted by this matter. They need to pay attention and maintain professionalism.

When I've had a Big Mac Attack, I've always ordered it no onion, sometimes extra sauce! I don't remember being charged extra in the past. Last week, I ordered the "usual" BM with an order of fries. I thought the total was a little high so I looked at the receipt. They charged me 60 cents for the extra sauce! $.60 for an extra squirt of sauce? I called the franchise owner's office that was on the receipt. They politely told me that there is an extra charge for anything "extra" added to the sandwich!

I went to this McDonald's over the lunch hour via the drive-through. I placed an order for one chocolate milkshake. I went to the window and paid for the milkshake. After waiting approx. 5-6 minutes, a McDonald employee came to the window and informed me that the chocolate milkshake maker wasn't working and would I like a different kind of milkshake. I informed her that I would not and that I would just take my money back and be on my way.

I went to the local McDonald's as we frequently do from Sun Coast Hospital ER. I was riding my motorcycle this day and went through the drive through as the dining room was closed. The person could not hear my order so I pulled up to the window and was told by the manager that I needed to go through the drive in. I said I was but was told I needed to give my order over the intercom.

Actually this has happened in all of the McDonald's Restaurants I have been to (at least 4 different locations here in Central FL). I really have a beef with McDonald's and the cash register girl/guy handling money and then turning around to handle food too! This is so nasty! Why don't you have certain ones only take orders and check out customers, so there is no cross contamination associated with handling of money then handling food/cups/ice cream cones? Being a nurse, I know just how unsanitary this is.

I walked into the above McDonald's last night after 7:00 pm to find a crowd of customers waiting for food and to place their orders. They were not waiting in lines, they were just crowded around the register. When I finally got to the register, a customer standing next to me asked me if I was on line and when I said yes, he accused me of jumping in front of him when all I did was be on the right side of the counter in front of the right register at the right time.

After waiting in the drive-thru for around 15 minutes, I paid for my food. While I was trying to put my change back in my wallet, the employee was shoving the food into my car window saying sir, sir and sir. I informed him that he could wait like he made me. When I looked in the bag and saw that the order was wrong, I tossed it back on the drive-thru shelf. This is when your assistant manager came over and informed me that he would not serve me because I was being rude. I asked for his business card and he refused to give me one. After waiting for another 5 minutes, I got the refund and was told that if I ever throw food at an employee again, he would call the police.

I am 43 years and worked at the McDonald's on Missouri in West Memphis when I was 16 years old. I went through 2 people in the drive-thru on March 28, 2010 about 7:00 pm. No one said thank you, have a nice night, would you like fries with that. My food was cold and my medium fry was actually or maybe a small one. I will not be back at that McDonald's again.

I have been there 4 times this month and I repeated my order twice and they still messed up. When I was inside to place an order, they just looked at me and started talking to their friends. I almost turned around and walked out. The customer behind me was getting the same treatment. Thank you for your time.

I have been there 4 times this month and I repeat my order twice and they still mess up when I was inside to places and order, they just looked at me and start talking to their friends. I almost turn around and walked out the customer behind me, was getting the same treatment. Thank you for your time.

I am at the corner McDonalds off the G,R,V subway station near 94th St. and 59th Ave.I go in and order 2 Fish Fillets and when I get back home, the buns are hard as rock and the fish is cold. Just because you have a special promotion doesn't mean you can make 6-8 boxes of the sandwiches and leave them to cool and become inedible. You are not treating the customers right and being very lazy about it. "Fast Food" means you make it fast on the spot, no? I never knew McDonalds made food and leaves it there for a prolonged time to sell to its victims. This is quite distasteful and disrespectful. We pay for what is expected and receive something far below par. You can see the black char on the inside of the buns and the cheese is solidified and looks like plastic. Do you want me to get sick or lose my appetite on purpose? Please remedy this and do your job properly.

There are so many, but I can't remember them all. But today took the cake. I use the drive-thru mostly. Every time I tried to order my Large Original Ice coffee without sugar, I got it with sugar. So today, I thought I would be smart and go inside to order it. I told the girl 3 times "No sugar." There was a young man helping her put the order in. He even made the ice coffee himself. I was so excited to get it right. Well, I got back to the shop to put Splenda in it, and I decided to taste it first. Lo and behold, he put sugar in it. This has happened to me no less that 10 times.

I was at the McDonald's in Hollywood by the Chinese Theatre on March 5th around the hours of seven thirty in the evening. The food was good and the cashier was friendly and helpful. In spite of this, what was unpleasant and what I consider both a bad and ridiculous policy is their rule that you can stay for only 30 minutes (who knows, the sign on the wall just asked for us to leave before thirty minutes), which gives the security officer power to boot anyone out whom he pleases after thirty minutes is up. Even though he lets his friend, he is palling around with stay there longer than this (I walked back almost 90 minutes later and the guy was still there in his quiet corner, maybe he is a law enforcement, but I doubt this since he is too young, too small and not dressed for the occasion, i.e., in a uniform. I highly doubt he is undercover).

We had a car with 3 children who we ordered 3 Happy meals with nuggets,fries and burgers. When we got away from there and parked up, everything we had to eat was stone cold. There were very few fries and the burger we just binned. In all the time we have visited, we were disgusted with the whole meals.

I am a Franklin College student in Franklin, IN. I go to McDonalds very rarely now because of the treatment I was given there on 3/3/10. I ordered a combo meal and received a sandwich which was rare as meat can get and also my fries were half filled up. It ticked me off so much I counted the fries in the carton. There were 21 fries and none of them were hot or even warm. This is ridiculous!

I was going through the drive thru and made my order which was four fish filet, two large fries and small coke. The bill came up to $12.38 which I paid and asked for extra ketchup. They gave me five ketchup packets already, anyhow, I wanted more ketchup which Kareema, the window lady, refused to give me any more saying that she already gave me enough. So again, I asked but she declined.

Lava hot coffee. It’s unsafe to drink or handle.

I have a couple of complaints about this McDonalds. First off, most of the people that works there are very rude and very rarely I get a “Thank You” or even a smile from the employees. This was over two months of going there, making trips from Rapid City to Omaha. This is by far the rudest and most unenjoyable to take a family.

There was a long, sharp edged piece of bone that my girlfriend choked on, which almost killed her. It was the McChicken that was suppose to be boneless. She was coughing blood, and I was shocked to see that big sharp bone in the chicken. Please help. I'm very angry with this Mcdonald's and I want some answers fast! She is not feeling well, and her throat is in great pain. She is in shock and is very upset. We have been loyal customers of McDonald's for along time. We are going to think twice on ever stepping into another McDonald's again.

I went into this McDonald's restaurant and went to use the restroom before I made my purchase. I was greeted by a heavy set ** employee at the restroom entrance. He asked me to see my receipt. I explained to him that I did not have a receipt yet because I needed to use the restroom before I made my purchase. He rudely told me that I had to get in line and make a purchase and get the receipt before he would allow me access. I walked away angrily got into line and finally made my way up to cashier and made $1 purchase when I was actually going to buy more. I then presented my receipt to the employee who looked at the receipt and rolled his eyes. I asked him what's the matter and asked him if I was expected to make a bigger purchase. He rolled his eyes again and pointed to the restroom.

Well, I can through to get my morning meal, and met the most awful woman. She was not only rude to me, but I overheard her talking to an employee like garbage. I can honestly say, I will no longer eat at such an unfriendly establishment. I will take my business to a more family oriented business.

I ordered scramble egg and sausage from either platter breakfast. Alecea was taking my order and said to give her the name. There are only two platters and I said give me big or deluxe, but either way all I want are the egg and sausage. No pan cakes, nothing else. Confused, she told me to look up the name on menu.

My husband brought me a sausage biscuit for a Saturday morning treat. As I was eating my biscuit I began to chock! My husband then saw I was having trouble, so he did a Heimlich to me and out came a piece of the biscuit with a long plastic which had been melted into the biscuit doe. I thought I was going to die. The manager offered me free food. This is awful and unsafe to serve to the public! I almost choked to death!

I went to get a chicken nugget happy meal, with chocolate milk for my son. This was the only thing I was ordering and according to the sign, it should be $3.59 before tax. On the sign at the drive-thru, the options for a drink on the happy meals is milk, chocolate milk, apple juice or soda. When I got my receipt, it showed that the subtotal was $3.79, 20 cents more expensive that what was on the sign. I brought this to the attention of the person working the window and she got the manager. I told the manager that I was overcharged and she looked at my receipt and said, "You only got overcharged 3 or 4 cents." My response, "If you could do math you would see I was overcharged 20 cents." The manager's rebuttal, "The sign says prices may vary." I then told her she should change the sign.

Having no time to sit down for lunch and having little time between my flights, I went to the McDonald's at Terminal 7 LAX and ordered a fillet-o-fish meal. In general, the meal includes a fish sandwich, French fries, and a small soft drink. But I was charged for a meal and a drink. If a meal in other McDonald's includes a soda drink, the McDonald's at Terminal 7 LAX should not charge its customers for a separate drink, unless it is not a soda drink or a larger drink. I believe the McDonald's at Terminal 7 LAX has mis-advertised its food and taken advantage of its customers. I called the restaurant later and talked to someone by the name "Jennifer S.," who claimed that she was the manager of the store. She said the meal included a drink but they charged the drink separately because customers might want different kind of drinks. I told her that I did not ask for any different type or size of drink, but I was charged for a mid-size drink.

I love McDonald’s food, but the service is awful. You have to check your order to even make sure it is right or all in there before you drive off. If you don't watch them, they will also keep your change. It is awful. We are a very small town and want to keep our store. But the way it is going that's not going to happen. People keep complaining we may not have one. I don't know if anyone else has turned them in but they need to so the problem can be corrected. It’s awful service. Please look into this one in Eupora, Ms. Thank you for your time. I sat in a parking space this mooring for about 15 minutes waiting on a sausage biscuit. They had to bring it out to me. Please help.

I ordered McAngus Deluxe Meal as a late lunch. I experienced food poisoning. I started feeling ill immediately after meal. I felt tired and awful at first, experienced severe stomach cramps, fever, diarrhea, headache and nausea all night. No energy and feeling lethargic upon awakening the following morning plus upset stomach.

My wife and I visited the above mentioned McDonald's drive through to purchase a couple of mocha coffees. We placed our order, paid for the items and proceeded to wait behind a single vehicle. After about 10 minutes, we were beginning to become concerned that our order of coffee would be cold before we received it. In addition, there were other customers behind us patiently waiting. Having a lane divider in the drive through kept us pinned in the lane with little options. We kindly give a quick beep of the horn to make the McDonald's employee aware that there was a growing line.

I booked a party for my daughter's birthday. There was supposed to have a hostess during the party entertaining the kids. They were supposed to give ice cream with the happy meals in which they didn't. The food was cold when they gave the food to the kids. They rushed me out before the time I paid for because they had another party booked. The manger set the alarm off during the party on purpose so I can leave. The alarm was close where there were little children was at. The manger was rude and disrespectful with unacceptable language in front of children. I asked to lower the price due to the fact they didn’t give what I had paid for in the package and made me pay full price.

I work directly across the street from this location and I am there often. For the past two years, I have not been been told "thank you" once. I say "thank you" and I would expect the same in return. I am the customer. I am disappointed in Mcdonald's, however, more disappointed in basic human skills.

I went to the McDonalds in Huntington, WVA, at the drive through window at about 11:30 pm. I got two new Frappo caramel and one mocha. When I got them my order was wrong. My Frappos was both mocha, so I told the girl she said it’s right I just messed up and put mocha topping on the caramel one and asked me if I still want it. I told her no. If I wanted mocha, I would have ordered one. Take it back and make it caramel. So she did and asked me to pull up and she would bring it to me. So I did. It took her 15 minutes to make the other one. Then when she came out with it she had another girl give it to me with a message for her. She told me this is the 3rd window, pointing at it with a hateful attitude. First of all this girl didn't ask me to pull to another window, then she know she messed up on my order and was gonna try to pass it out anyways. I will never go to Huntington McDonald’s again. I really like to see the places to do drug testing!

It was very late (23:54) on 8/29/09 (according to my receipt) and after washing 50 Little League Football uniforms at the Laundromat, I decided to reward myself with a late night snack. I had 2 helpers and decided to treat them as well. I drove to a nearby McDonald's and ordered through the driveway. As I was paying at the first window for my food, a car pulled in front of me up to the second window. I asked the cashier, jokingly, if he was going to steal my order. She responded, "Oh, somebody probably has a problem with their order."

It was 7:03AM in Balch Springs, TX when I walked up the doors to McDonald's noticing 2 other people standing, looking in. Doors were locked, but there were at least 8 customers already in there. They looked at us and shrugged shoulders. Two employees looked at us and nothing, so I walked around to the door by the drive-thru. Then, the manager looked at me after I began knocking on the door with my keys and stared and walked towards the other door and opened it. At first, I was joking with him and laughing it off, maybe it was just a misunderstanding. Then he said, "Damn, **. I didn't have to let you in and I told the other customers that I'd let them in, but they better not open the doors for anyone else." What? I must have heard wrong. Nope!

The last 3 times my boyfriend and I have ordered Rolo McFlurry, there has been a strong coffee crisp flavor to them. I could be wrong but I believe this means that they are not cleaning their equipment properly before they go from one flavor to the next. It has been very frustrating since I'm not a coffee crisp lover at all. And not to mention that knowing they aren't cleaning the equipment good enough for the McFlurry's makes me wonder what other equipment they are using without being cleaned properly! Yuck! I just simply feel as though I've thrown money away because of their lack of effort to clean.

We ordered 2 of the new Angus burgers. They were so salty that we could not finish them. After eating, we both developed headaches, and our legs and feet swelled up. The next day, we both felt strange, and we both urinated excessively.

The incident happened when I was having my breakfast with my colleague in McDonald's restaurant nearby Masjid Jamek, KL LRT station last Saturday, 8/8/2009 between 10AM to 11AM. It was an off peak hour as I could say because there were only few customers sitting on the table next to us and I remembered there was a staff cleaner who was mopping the floor while we were having our meal. After finishing our meal, when I was about to leave, I only realized that my bag was stolen! I was very surprised and shocked because my bag was on the table all the time and suddenly went lost! It was impossible, so I reported to the restaurant manager. I requested for her to show me the CCTV. She refused and asked me I need to make a police report first, only then will she allow it to show me.

I was highly disappointed with my visit to McDonald's near Full Sail University in Winter Park, FL on August 21, 2009 at 9:58pm. After being in class for 8 hours, I was looking forward to some good food. Me and my roommate decided to head over to McDonald's. Ordering went great but when we arrived at the pick up window, the employee rudely said, "Here," and basically pushed the food in the car. On our way home, I began eating the french fries I ordered and they were cold. After arriving home, I went to eat my fish sandwich and chicken nuggets. I could not believe how dry those nuggets were. It was like eating sand paper. Then, when I got to the fish sandwich, not only was the fish dry too, there was not even a slice cheese as I requested.

I ordered from a small Latino girl a Big N’ Tasty burger with cheese but no ketchup. When I sat down to eat, it was a burger in a bun with a blob of mayo. So, I took it back and told the manager, a large blonde woman. She yelled back to her people to make another with no ketchup, but she didn't tell them cheese. I told her and she yelled again. I did not like her attitude. She was rude and did not offer any apology and when they handed her the sandwich and she opened it up, lifted the bun to see ketchup and yelled again for them to make it again as she threw away the second sandwich. Her yelling had the poor Asian woman making the sandwich confused and, I'm sure, embarrassed. I also did not appreciate her lifting the bun of what may have been my sandwich with her hands which were not gloved.

New Angus burger has a picture of a burger, fries, and coke. The price for the burger is $3.99 and for the meal, it is $5.99. Upon delivery, we were charged extra for the coke as they said it isn't part of the meal(?). It cost $1.00 extra for the coke that they show in the advertisement behind the counter.

I waited approximately 15 minutes in the drive-thru, only to be told at the window when handing my debit card to the woman that they only took cash due to the system being down. I explained that I had just waited 15 minutes behind a truck, towing a boat, and that was unacceptable due to the fact that I was now late for work and wasn't going to be able to eat beforehand.

The McDonald's at I-20 and Almon Rd in Covington, GA consistently maintains a disgusting bathroom. Makes you wonder about the kitchen? My fries kind of smelled like urine!

For many years, my mother worked as a cashier at McDonald's, and a few incidents that have happened over that time I'd like to address that has to do with the general store management. While I was serving in the Marine Corps and deployed to Iraq, it was not often that I was able to call home and let my family know how I was doing.

On June 30, 2009, I visited the restaurant in drive-thru and it was about 10:50 PM that night. First of all, I used to work at McDonalds on Dawson Rd about 7 years ago and I know what the standards are, and I never known any restaurant to lower their standards. See, this is not really a complaint, more of a concern! McDonalds used to be the best place to go get great prices on service and food! Although, that's not the case here! I work at Hardee's of Albany, where I've been since McDonalds. I am a shift manager there! Our guest service is $6 and the service goes right alone with the $6 burger where our guest can receive the best experience as possible! In DT or FC!

On the morning of June 29th, I went through the drive-thru at the McDonald's located at 2341 West Ridge Road, Greece, New York and ordered three sausage biscuits. The girl repeated my order back to me on the speaker saying "three sausage biscuits". But when I arrived at work (which is 25 minutes away), I discovered that I had been given and charged for three egg and cheese biscuits. These were totally useless to me and I threw them in the garbage. When I returned to the same location after work that night and explained what happened, I was told that since I did not have my receipt that they would do absolutely nothing for me.

On June 27, 2009, I bought my two boys a breakfast combo with chocolate milk. Both became sick late afternoon, nonstop vomiting. I believe the chocolate milk was spoiled or it was out in room temperature at one time for a long period of time. We had breakfast at 8:30am. They started vomiting at around 4:00pm and did not stop until 3:00am the next morning. They became dehydrated. My son didn't attend his last baseball game. I just want McDonald’s to be more careful, especially when it comes to children.

Today, while visiting this establishment, I ordered items, including french-fries. One of the managers who was putting the food on the trays covered the tops of the fries with her bare hands after she had been touching other utensils. She was not wearing gloves nor did she wash her hands prior to handling my food. I then observed this same individual proceed to wipe her face, mouth and nose area with her hand and pick up someone else's food in the same manner. Again, she never washed her hands. I did not notice any of these employees wearing gloves nor did I observe a sink in the immediate area. When I confronted the cashier, I was told they did not have to wear gloves and their hands are clean and I was not given a refund.

I ordered a large coffee with sugar and cream from McDonald’s in Tustin, CA. I was driving from Southern California to Northern California and was already 30 minutes into my trip. The coffee I ordered was hot and being that my teeth are sensitive to hot and cold foods, I had waited for the coffee to cool down to a more tolerable level. By this time, as I had my first sip, the coffee was neither sweetened nor had cream added as I had requested when placing my order. It was not practical for me to drive back for a replacement coffee, so I held on till I got home to visit the McDonald’s nearest me for a refund or credit.

The restaurant was virtually empty and the cashier still took a long time to place my order. I was having to repeat myself several times because the cashier doesn't understand English well at all. When I received my food, it was cold. The tables were dirty and flies were flying everywhere. This is a frequent problem that I am having with this particular McDonald's. I only go there because it is close to my job but I am sick of the things that are happening in there.

I went into McDonald’s with my 2 kids. We ordered 3 meals and paid almost 18.00 dollars for 3 burgers, 3 fries and 3 drinks, with my little one talking away. I didn’t mention I needed a ranch dressing for my fries. I paid with my debit card and when my order was ready, I nicely ask for a ranch for my fries due to I just remembered I didn’t ask what was told. They would have to charge me 29 cents for this.

For the fourth time, I have had an extremely unpleasant experience with the McDonald's franchise store which is situated within the local Super Walmart store in Fallon, Nevada. I am disabled and in order to shop, I use the scooters provided by Walmart to get around inside the store. My service dog accompanies me. It has reached the point where every person who works for Walmart in the Fallon store knows my dog on sight. They know her name, but not always mine. They know that she is well-behaved and offers no harm or insult to anyone. Several years ago, a young woman at the same McDonald's told me I would have to leave. No dogs allowed. But I have and keep a copy of the ADA laws with me at all times. The first time there was any question about it, I showed the papers to the then-current manager. I even loaned them to him so that he could copy the pertinent laws.

We ordered a 10-piece chicken nugget and we asked for two sauces. The girl said I had to pay 25 cents for the extra sauce. But if you look at the picture of the 10-piece chicken nugget, it shows two sauces. You get one sauce with the 6-piece, so you should get 2 with the 10—especially if you are going to show it in your advertisement. I can go to Sonic and get as many sauces as you would like with your meal. Why is McDonald's being so stingy? This makes me spend more money than I need too at your fast food restaurant, and at this time a consumer shouldn't have to.

I just left McDonald's in Roscoe, IL at 5:15 pm. My fries were ice cold and there weren't even any left under the the heat lights. They tasted old and were ice cold. The Big Mac was also cold. They couldn't use the excuse that they were busy because there were only a few customers in the restaurant.

In a TV commercial for the new line drinks, someone is depicted as passing their finger through the whipped cream on top of the drink, presumably to put that finger with the whipped cream into their mouth. In today's environment of super germs, individuals should not be encouraged to engage in unsanitary habits.

Every time I go to either location at Patrick St. or Jefferson Rd, I never get my order correct. Something is always missing. When you call to complain, all you get is a coupon but the problem is never alleviated. Someone really needs to care about service or eventually people will stop going to McDonalds.

I ordered a number two breakfast and when she rang up the price, it did not match the sign of $4.09. I asked why this was and she became rude and insulting like I was stupid. She then goes through the order and said a medium coffee which I did not order. I told her I did not want a medium coffee just the size that came with the meal was fine. She and a fellow employee then started to make derogatory comments about me for asking why I was overcharged.