McDonalds

On Wednesday April 25, 2018. I woke up and sat at my computer. Where I literally went on myself. I had diarrhea and bad stomach cramps. I went to work and my daughter was calling me after I got there. Bad stomach pains as well. I left work and took her to the emergency room. We both were looked at and I was told that whatever I swallowed and we ate was in passing. We were told we had a stomach virus and was given an antacid and antispasmodic colon medicine which is a regimen for 7 days. Grew up on McDonald's but will never eat there again.

I immediately regurgitated and got sick to my Stomach and went to the emergency room at Wake Medical Hospital on New Bern Ave. in Raleigh, where I was there for many hours getting Flushed Out and treated for nausea and vomiting and stomach pains, I have yet, to hear from anyone concerning this matter and I am beginning to look at McDonalds in a different light. I do not deserve this kind of treatment, but I feel that the power and money that Mcdonalds have and success in business have drawn them to not care about the customers who Legitimately Complain against the imperfections, Therefore, I have a hospital bill and haven't heard from any Insurance Company or attorney to address any physical or punitive damages that I have endured since this happened.

Therefore, with my Church as my witness, I will if necessary, allow my Church and the community, to boycott this restaurant until this is financially settled. I have access to media and pictures and I am well respected in Raleigh, So before this happens, I offer you the opportunity, right now to get this right with me, and for future customers. Thank you much.

Then we drove off to get my daughter from school. Picked up my daughter asked her if she wanted a bite of my burger and she took a bit and said she didn't want anymore because she doesn't really like McDonalds or fast food. Then I took a bite and bit into something hard, thank God it wasnt my 5 year old daughter who bit it and thank God I didnt break a tooth. If I had chomped down hard I probably would of broke a tooth. Then I spit out the piece of burger that was in my mouth and felt the meat to find what it was I had bitten into. I came across what appeared to be a little piece of bone, I was so disgusted and traumatized, I've never experienced a piece of bone or whatever that hard substance was in my burgers before. My mom said maybe it's bone from them grinding the beef, but that isn't acceptable. If it had been my daughter who bit that piece instead of me she could of broke a tooth or choked.

I was so disgusted and said I'll never eat from McDonalds again. Like I said I was hungry and just needed something to put in my stomach and McDonalds was on the way home, but usually I wouldn't buy McDonalds because it's always something, but this was the final straw. I'm sure the seagulls enjoyed the burger though cause I gave it to them but I should of brought it back and got my money back and take a picture to show them. I was just too mad to drive back and I had to pick up my 5 year old daughter from school, so I didn't bother go back to McDonalds. I definitely will NOT be going back to McDonalds for any of their food EVER!

I asked the guy if he could just honor the coupon. He went to ask and came back and said no he couldn't. He needed to scan it. I played with the app a couple more minutes and finally got it to pull up and he scanned it and I paid for my food. I asked him what the managers name was and he wouldn't answer me. The manager came in the room just then and she ignored my question too acting like I wasn't there and closed the door. I gave up and pulled forward and she stood in the other window so I wanted to get her picture so I could tell corporate who she was because no one would give me her name and decided just to record the rest of my visit because of them ignoring me. She saw my phone and flipped out. Whatever. So I tried to get her name a couple more times but they wouldn't give it to me. I didn't realize it at first but they were not getting me my food and started to just have the other customers pull ahead of me.

The employees were smirking and having a good old time when they would pass the window. The kid that took my order came to the window and said he forgot what I ordered and I told him to, "Please stop playing. Just make the food" because I had to get to work. You can hear an employee tell a car behind me just to go around me and they'll get their food. I tried to get the girl ignoring me at the windows attention at the end of the video but she wouldn't acknowledge me. I waited over 15 min since I paid before I had enough and went inside. My camera had stopped recording then. One of the young teen boy employees said shes inside now all excited like he was having a good old time with what was going on.

The manager asked again what I had ordered and said she'd make it now. Everyone was smirking and laughing. I asked the curly haired kid from the video for the owners name and he said he couldn't help me with that. The owner came in and the lady tried to tell her she had already given me my food. She also said the employees told her I was trying to get my food for free. She wasn't concerned about them purposely making me wait about 20 min for an order she was able to make for me in 2 minutes. She told me It doesn't Matter if I contact corporate because it will just go back to her. I will never eat McDonalds again after how I was treated and I recommend you don't either.

Well, not if you're going to this tragedy of a McDonald's. Also the customer service is a joke and all you see working there are a certain ethnic group that cannot speak English and therefore communication is non-existent unless you enjoy repeating yourself over and over again (not worth the trouble or hassle). Dirty tables, non-existent customer service and stomach turning food equals McDonald's 21 Street McDonald's. If you like quality food and better service don't go there. Go to Wendy's instead.

After her, and then the manager, asking me twice if it was to go or for dining in the restaurant they still got it wrong and got the order wrong. The attitude was one of annoyance, like my son and my presence there was an annoying interruption. It's too bad Chik-fil-A is closed on Sundays. I've had unpleasant experiences so many times at the McDonalds locations in Rankin County Mississippi that I have decided we are not coming back. The food is not good then add the filthy/dirty facility and negative attitude and I'm done!!

I also didn't like how the girl and manager went from speaking English to Spanish thinking I couldn't understand what they were saying but I took Spanish in college and I don't like being called ungrateful entitled gringo just because I wanted to redeem my last frappe purchase. So anyway I decided to redeem my free frappe the next day so I decided I'd give them 1 more shot since the other McDonald's are more of a drive. So long story short there I had the same people in the drive through but this time even though it says buy 5 any size frappe then get any size frappe for free. Well she took one look at me said, "I give you medium. I said, "No I need a large" and she said, "No I still give you medium." I then got mad because who is she to tell me what size I get when I'm allowed to choose so I showed her and read coupon to her and showed it says any size so I said, "A large please." She said nope.

I asked speak to manager. I got same manager. She's an older Mexican lady and I showed her it said any size and I wanted a large. She noticed I was from the other day. I know she did and she turns around and says, "Ok I give you large", so I pull forward to the 2nd window. They give me my frappe and it was a medium!!! And wrong kind! So I go back inside and say, "I asked for a large and I asked for a caramel frappe. You guys gave me a medium mocha." What did she say. Well she tells me, "I still give you medium. You will not get large. I will not allow you large", and I said, "Excuse me and I go either way." I need a new one because it's wrong flavor so why not give me large. She had make new one anyway but instead she still gives me a medium instead! So if you ask me that McDonald's needs more English speaking workers because no one and I mean literally no one can understand them through the drive through.

Everyone I ask says they wish they had English speakers at the drive thru and I suggest more training and a good talking to with the morning manager out there. She's Mexican also but I didn't catch her name. I just know she is there every morning and so is the other women. They need to know they can't treat people like that. It's bad business. Me and 10 others will never go back there because they witnessed it or have had it happen to them there so please do something about this! It isn't right one bit to tell someone what they can and can't order when it's all on the menu. They didn't offer me anything in return for my troubles or done anything to fix it. When I went and did their survey I got a buy one get one free but I ain't buying anything from that place until they fix it! So it's useless. I'm not wasting money there until I know things got fixed. Until then McDonald's have lost a few customers.

I hope this review though will actually get read and maybe something good will come out of this and they can get the proper training because name calling and telling me I can't have what I ordered just because they didn't like that I corrected them the 1st time I went there and I waited until I went there with my granny this morning because she wanted a coffee and so we went there to see if maybe the review may of helped and we could deal with proper trained workers instead of ones looking for a fight but omg we were wrong.

Same argument again. Why don't your workers understand the frappe thing isn't a coupon. It's just to redeem points so if you use a coupon with your order and you also order a frappe they need to know they can scan the frappe thing also after the coupon but they won't listen to me about it not being coupon and like I said above this was last time. We ever go there until they decide to provide better business with their customers. I spent a lot there when I go so they just ruined having me as a loyal customer now!

A few days later I'm waiting for my order again and this poor little elderly woman comes in and is asked to use kiosk. I see this woman turn around, stare at this intimidating machine and after a few minutes I can tell she is very upset. I ask her, "Ma'am are you ok?" She asks "Is the register broken?" I say, "Ma'am, I'm not sure but I can help you if you like." Meanwhile, a staff member is literally doing nothing but staring at the computer expo screen and notices me, a customer, assisting another customer and does nothing. The woman was thankful for my help and I was yet again very dissatisfied with my visit to what used to be my favorite fast food joint. Yet another time (3rd time in a row) I notice one vehicle in drive-through. I walk in. I see two people have already ordered and they are waiting. I use kiosk to order three McChickens and a large Coke. I'm at the register for at least five minutes. The same two people are still waiting for their food.

In comes a young woman who was apparently from the drive-through. I can see she is genuinely angry. She says to one of the other patrons. "This is ridiculous, nobody even took my order." Now I'm there, two customers before me still waiting. And an angry drive-through customer. Staff members failed to notice or completely ignored the fact that we were there. Angry customer number one leaves now totally pissed off. That hurt me. I'm thinking she was probably craving that oh so good Big Mac but now has to go somewhere else. At least her presence will be valued. Now at this point I'm pretty much turned off. So I leave. I was there for literally 7 or 8 minutes with no greet, ring up or any kind of interaction from any staff member. That was two nights ago. (2/22/18).

I don't know why but I tried to go there again this evening for dinner... I stood at the register instead of going to kiosk. I was greeted with "Would you use the kiosk?" I say, "No. I guess ten dollars an hour isn't enough for you to give a half a damn so your employer is replacing you with a computer. Your job wont exist soon. I'll go to Burger King where a PERSON WILL SAY "HI WELCOME TO BURGER KING, HOW MAY I HELP YOU?" AHHH THAT'S NICE. FEELS LIKE BEING REINTRODUCED INTO CIVILIZATION... Please do away with kiosk. There are several reasons why it's just terrible. Epilepsy, blindness, people who are computer illiterate, and just unhealthy unhygienic people/children sticking their gross dirty nasty fingers on the screen. I'm surprised the health department doesn't ban them. You know, cold and flu spread fast. One sick person can create many.

Start regulating your establishments a little better or you will become a thing of the past. I can already see a local decline. Everything mentioned above was rather recent (the past two months or so). This never used to be a big problem before the computers or before minimum wage went to ten dollars an hour. (Specific location 2524 S 4th Street Fort Pierce FL, 34982) (store phone #7724651410). Somehow my order is never wrong but then again how difficult can it be to put 3 McDoubles in a bag and give them to the right person? You see I am a long time worker in the restaurant industry, I've even worked for McDonalds before so I'm not just some disgruntled customer. I understand what goes into preparing food. Even though I sometimes don't like my current chosen profession, I still never slack on customer service. Or cut corners just to avoid doing what is required of me while I'm on the clock.

I always care about quality control. I'm sorry but people who do not care about being at their job shouldn't be there. And definitely shouldn't be making that much money. I wish I could get a job where I can stand around and do the minimum of my duties. Just an extra body absorbing oxygen and space that other, smarter, more caring individuals could be using to get the job done... the right way. I would very much like it if someone from corporate could contact me. I would be thrilled to go in and video tape my experience. Then you would see what kind of people you have working in YOUR stores, dealing with YOUR SUPPOSED VALUED CUSTOMERS.

I couldn't afford to take him to the doctor so we went to buy meds over the counter at Clicks, I gave him the medication but he still couldn't keep anything down the whole day that day then he started to eat small amounts of food the following day, I tried to get hold of McDonalds and luckily I got them and found out which restaurant was that delivered as there were 2 McDonalds close to my house, The manager apologized and shifted the blame on their supplier for their carelessness and she transferred me to her boss and her boss only said he will refund me my money then try to send some form to their head office and they will get back to me till date (24/02/2018) I haven't heard from them. Now I am sitting here confused as to what else can I do or which other steps to takes cause I have been more than patient with them.

Despite their clear mistakes, and lack of business, the staff acted like they were soo tortured to be there and complained about guests the whole time! They're the first company to whine about low wages and they STILL don't do their job!!! The best part was contacting corporate, and they get the store manager to send me a refund. The manager sent me A PRE-STAMPED dessert card for an apple pie, I didn't even get to choose my dessert. First of all, I don't eat their desserts. Secondly, they give out those cards for drive thru errors all the time. Lastly, I asked for a REFUND. I'm not understanding what is so difficult to comprehend about this. I reached out one more time to corporate, they responded but the store manager has not. I don't even care anymore. They are not getting any money out of me at any of their locations. Poor way to treat your guests!

The MCD app deals are a scam. I have the bills and credit card (card not present alerts) and I have called and filled the contact us form several time but they refuse to give me an email where I can attach the bills and I just get the standard 'thank you for contacting us...' email. They don't want to fix the problem because it is bringing them extra revenue. This is a case for a class action and I have the proof. If it did it to me it is doing this overcharge for several others.