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There is a McDonald's store that I used to go to but it was so bad that I stopped going and even patronizing McDonald's altogether. This dirty, poor imitation of a fast food place is in Queens on Long Island City at 31-46 21 Street. Store is simply put gross, food if you can even call it that is among the worst food ever created. McDonald's has these constant advertisements making appear as though their food is so delicious and you should go there to be filled.
Well, not if you're going to this tragedy of a McDonald's. Also the customer service is a joke and all you see working there are a certain ethnic group that cannot speak English and therefore communication is non-existent unless you enjoy repeating yourself over and over again (not worth the trouble or hassle). Dirty tables, non-existent customer service and stomach turning food equals McDonald's 21 Street McDonald's. If you like quality food and better service don't go there. Go to Wendy's instead.
My 7 yr old loves to go to McDonalds, it's sort of a Sunday afternoon ritual he looks forward to every week...going to McDonalds with his dad, it's almost like one of their commercials! Unfortunately the experience gets worse every weekend. First of all the restaurant was absolutely filthy. He likes the locations with the play area. I mean dried mustard/ketchup on the tables, onions and pickles that had fallen off someone's hamburger. It was really awful, I cleaned our table myself with wipes. If there had been another McDonalds anywhere close by I would have left. Then I had to wait to place our order until the young girl at the register finished her conversation with a friend of hers who standing there chit chatting. Saying things like "may I help you," " thank you," will that be all," etc., are not required but at least eye contact or an acknowledgment that I was heard and understood.
After her, and then the manager, asking me twice if it was to go or for dining in the restaurant they still got it wrong and got the order wrong. The attitude was one of annoyance, like my son and my presence there was an annoying interruption. It's too bad Chik-fil-A is closed on Sundays. I've had unpleasant experiences so many times at the McDonalds locations in Rankin County Mississippi that I have decided we are not coming back. The food is not good then add the filthy/dirty facility and negative attitude and I'm done!!
A few months ago I was in McDonalds with a few friends of mine. We were there for lunch but had to get back to school, we ordered food and had to wait 25 minutes!!! We were late for school... I thought McDonalds always said "KIDS COME FIRST!" Well I guess not because all we ordered that day was: 1 wrap, 2 fries, 2 fountain pop and because of their new updates we had to wait 25 minutes for our food which I didn't like. Another time which happened recently my mom was at McDonalds in Dartmouth crossing and she was ordering a coffee for my dad. She had to wait 15 minutes for one ** coffee!! I don't like the service here. I think it should be a lot better maybe back to the days it used to be. Thanks. Hope to hear from you soon.
The McDonald's on the 31st and memorial are very disrespectful! Very! They literally argued with my grandma about scanning to redeem her frappe points on the buy 5 get 1 free. She wouldn't listen to us. She kept trying to tell us, "You can't use 2 coupons at same time." But it wasn't a coupon, it was to just redeem that I bought a frappe so eventually we could get the free 1. We asked to speak with manager and then the manager asked what was going on and finally scanned it for us. I find it very rude to that the Mexican lady at the drive through window was literally in a screaming fight with my granny! Not only do they not know how to do job correctly they don't respect anyone. I mean at least have the respect their elders. It was a terrible experience!
I also didn't like how the girl and manager went from speaking English to Spanish thinking I couldn't understand what they were saying but I took Spanish in college and I don't like being called ungrateful entitled gringo just because I wanted to redeem my last frappe purchase. So anyway I decided to redeem my free frappe the next day so I decided I'd give them 1 more shot since the other McDonald's are more of a drive. So long story short there I had the same people in the drive through but this time even though it says buy 5 any size frappe then get any size frappe for free. Well she took one look at me said, "I give you medium. I said, "No I need a large" and she said, "No I still give you medium." I then got mad because who is she to tell me what size I get when I'm allowed to choose so I showed her and read coupon to her and showed it says any size so I said, "A large please." She said nope.
I asked speak to manager. I got same manager. She's an older Mexican lady and I showed her it said any size and I wanted a large. She noticed I was from the other day. I know she did and she turns around and says, "Ok I give you large", so I pull forward to the 2nd window. They give me my frappe and it was a medium!!! And wrong kind! So I go back inside and say, "I asked for a large and I asked for a caramel frappe. You guys gave me a medium mocha." What did she say. Well she tells me, "I still give you medium. You will not get large. I will not allow you large", and I said, "Excuse me and I go either way." I need a new one because it's wrong flavor so why not give me large. She had make new one anyway but instead she still gives me a medium instead! So if you ask me that McDonald's needs more English speaking workers because no one and I mean literally no one can understand them through the drive through.
Everyone I ask says they wish they had English speakers at the drive thru and I suggest more training and a good talking to with the morning manager out there. She's Mexican also but I didn't catch her name. I just know she is there every morning and so is the other women. They need to know they can't treat people like that. It's bad business. Me and 10 others will never go back there because they witnessed it or have had it happen to them there so please do something about this! It isn't right one bit to tell someone what they can and can't order when it's all on the menu. They didn't offer me anything in return for my troubles or done anything to fix it. When I went and did their survey I got a buy one get one free but I ain't buying anything from that place until they fix it! So it's useless. I'm not wasting money there until I know things got fixed. Until then McDonald's have lost a few customers.
I hope this review though will actually get read and maybe something good will come out of this and they can get the proper training because name calling and telling me I can't have what I ordered just because they didn't like that I corrected them the 1st time I went there and I waited until I went there with my granny this morning because she wanted a coffee and so we went there to see if maybe the review may of helped and we could deal with proper trained workers instead of ones looking for a fight but omg we were wrong.
Same argument again. Why don't your workers understand the frappe thing isn't a coupon. It's just to redeem points so if you use a coupon with your order and you also order a frappe they need to know they can scan the frappe thing also after the coupon but they won't listen to me about it not being coupon and like I said above this was last time. We ever go there until they decide to provide better business with their customers. I spent a lot there when I go so they just ruined having me as a loyal customer now!
I picked up McDonalds in Hillside IL on Roosevelt Rd. on my way home from work. I went through the drive-thru to order my food and pay for it. When I got home I noticed the fries had a strange aroma. Upon closer sniff examination, I determine the fries smelled like strong cologne. I don't know if the fries were sprayed directly with cologne or if someone stood over the fries while applying cologne to themselves. Either scenario is unacceptable! I added a complaint on McDonalds' website and requested that the cameras be reviewed. How very disgusting and unsanitary! This complaint will be forwarded to the Board of Health, as well.
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The gentleman asked her "Do I have to?" Cashier pause then says "Yeah" not yes sir. Blank stare. Totally uncomfortable.
A few days later I'm waiting for my order again and this poor little elderly woman comes in and is asked to use kiosk. I see this woman turn around, stare at this intimidating machine and after a few minutes I can tell she is very upset. I ask her, "Ma'am are you ok?" She asks "Is the register broken?" I say, "Ma'am, I'm not sure but I can help you if you like." Meanwhile, a staff member is literally doing nothing but staring at the computer expo screen and notices me, a customer, assisting another customer and does nothing. The woman was thankful for my help and I was yet again very dissatisfied with my visit to what used to be my favorite fast food joint. Yet another time (3rd time in a row) I notice one vehicle in drive-through. I walk in. I see two people have already ordered and they are waiting. I use kiosk to order three McChickens and a large Coke. I'm at the register for at least five minutes. The same two people are still waiting for their food.
In comes a young woman who was apparently from the drive-through. I can see she is genuinely angry. She says to one of the other patrons. "This is ridiculous, nobody even took my order." Now I'm there, two customers before me still waiting. And an angry drive-through customer. Staff members failed to notice or completely ignored the fact that we were there. Angry customer number one leaves now totally pissed off. That hurt me. I'm thinking she was probably craving that oh so good Big Mac but now has to go somewhere else. At least her presence will be valued. Now at this point I'm pretty much turned off. So I leave. I was there for literally 7 or 8 minutes with no greet, ring up or any kind of interaction from any staff member. That was two nights ago. (2/22/18).
I don't know why but I tried to go there again this evening for dinner... I stood at the register instead of going to kiosk. I was greeted with "Would you use the kiosk?" I say, "No. I guess ten dollars an hour isn't enough for you to give a half a damn so your employer is replacing you with a computer. Your job wont exist soon. I'll go to Burger King where a PERSON WILL SAY "HI WELCOME TO BURGER KING, HOW MAY I HELP YOU?" AHHH THAT'S NICE. FEELS LIKE BEING REINTRODUCED INTO CIVILIZATION... Please do away with kiosk. There are several reasons why it's just terrible. Epilepsy, blindness, people who are computer illiterate, and just unhealthy unhygienic people/children sticking their gross dirty nasty fingers on the screen. I'm surprised the health department doesn't ban them. You know, cold and flu spread fast. One sick person can create many.
Start regulating your establishments a little better or you will become a thing of the past. I can already see a local decline. Everything mentioned above was rather recent (the past two months or so). This never used to be a big problem before the computers or before minimum wage went to ten dollars an hour. (Specific location 2524 S 4th Street Fort Pierce FL, 34982) (store phone #7724651410). Somehow my order is never wrong but then again how difficult can it be to put 3 McDoubles in a bag and give them to the right person? You see I am a long time worker in the restaurant industry, I've even worked for McDonalds before so I'm not just some disgruntled customer. I understand what goes into preparing food. Even though I sometimes don't like my current chosen profession, I still never slack on customer service. Or cut corners just to avoid doing what is required of me while I'm on the clock.
I always care about quality control. I'm sorry but people who do not care about being at their job shouldn't be there. And definitely shouldn't be making that much money. I wish I could get a job where I can stand around and do the minimum of my duties. Just an extra body absorbing oxygen and space that other, smarter, more caring individuals could be using to get the job done... the right way. I would very much like it if someone from corporate could contact me. I would be thrilled to go in and video tape my experience. Then you would see what kind of people you have working in YOUR stores, dealing with YOUR SUPPOSED VALUED CUSTOMERS.
I am very dissatisfied that I had to pay extra for ketchup that is in the cost of the food at other places. I went to McDonalds on Versailles Rd. I got my order to go. I asked for more ketchup. They wanted me to pay extra for it. I could just went about a mile down the road to Burger King. They do not charge for extra ketchup. The only way that I am going back to that McDonalds on Versailles Rd is to get my free sandwich for where I filled out their survey. They owe it to me for paying more for extra ketchup. The other McDonalds on Harrodsburg Rd do not charge for extra ketchup.
Bought a sharebox at the restaurant using their app on the 5 February 2018. At around about 14:30 my delivery was at my place, I took one of the burgers and gave it to my son as he was hungry after school and took mine put aside as I was going to eat it later and when I was about to eat it later I saw a dead worm in the burger then I tried to send an email to McDonalds as I couldn't call them cause I didn't know which restaurant it was that delivered my food as I didn't have the slip cause the driver that brought the food left my place with it, same night my son fell ill. He started to complain about his tummy is painful then few minutes later he started vomiting. It was around about 12 midnight when he started feeling ill then around 2 he started to go to the toilet. Now he was vomiting on the other side. He was busy sitting in the toilet, then he started to feel weak as he was losing too much water due to that vomiting.
I couldn't afford to take him to the doctor so we went to buy meds over the counter at Clicks, I gave him the medication but he still couldn't keep anything down the whole day that day then he started to eat small amounts of food the following day, I tried to get hold of McDonalds and luckily I got them and found out which restaurant was that delivered as there were 2 McDonalds close to my house, The manager apologized and shifted the blame on their supplier for their carelessness and she transferred me to her boss and her boss only said he will refund me my money then try to send some form to their head office and they will get back to me till date (24/02/2018) I haven't heard from them. Now I am sitting here confused as to what else can I do or which other steps to takes cause I have been more than patient with them.
Took my wife to doctor appointment, we were a little early, she said, "Do we have time to get something to eat." She wanted a fish sandwich, found a McDonald's close by. Went through drive and ordered two Filet-O-Fish. Got up to the window after about 10 min as the line was very slow, they did not have our order in the system, had to go to parking space and wait 10 more minutes for someone to bring out the food!
15th Cicero, Oak Lawn, IL had the Grand Mac. Bad. The bun was bigger and stale. The burgers seemed the same size as the regular Big Mac, the extra slice of cheese was hanging off the bun. Onion? Very little sauce? Not good.
I went to the McDonalds in Anderson, CA, because I hadn't eaten all day. I work retail, and spent almost what I make in one hour on food. In return, I got a greasy bun, burnt on the inside, three dots of mayonnaise on a rubbery tough chicken breast. Not to mention the long line of angry guests in the drive thru, which I pulled out of because the line wasn't moving. I went inside where it was not busy at all, and I STILL had to wait. While I waited, an angry drive thru guest returned twice due to McDonald's repeated errors on her order.
Despite their clear mistakes, and lack of business, the staff acted like they were soo tortured to be there and complained about guests the whole time! They're the first company to whine about low wages and they STILL don't do their job!!! The best part was contacting corporate, and they get the store manager to send me a refund. The manager sent me A PRE-STAMPED dessert card for an apple pie, I didn't even get to choose my dessert. First of all, I don't eat their desserts. Secondly, they give out those cards for drive thru errors all the time. Lastly, I asked for a REFUND. I'm not understanding what is so difficult to comprehend about this. I reached out one more time to corporate, they responded but the store manager has not. I don't even care anymore. They are not getting any money out of me at any of their locations. Poor way to treat your guests!
I visited again McDonalds here in Plumstead SA, Cape Town and outlet was closed, only drive through was open for service this at 07:30 in morning. I was there from 06:58 till 07:39 and several clients just walked off, even the outside benches were broken, several seats were missing. Isn't there complaints to be addressed here and service, gosh they losing money and this have a bad reflection on McDonalds SA, I'm disgusted, seems this happens also on regular basis even on some Mondays.
McDonald's app overcharges and auto deducts a high amount from your credit card without giving a bill at pickup. MCD assumes you will not notice so it is a scam to overcharge and get more sales and hope the customers to not find out. On 1/27/18 ordered on the app deal-Free sandwich with any $1 purchase. App showed $1.11 total but took 7.08 from my credit card, so I cancelled the order and got the refund. Store manager was not there and did not call back next day so I went back 1/28/18 and tried the order again and again it was wrong. They attempted to fix it and so I had 2 wrong charges of $7.08. I then realised that even if I bought the items individually without the deal the total was $1.11 and $5.64 which is $6.75 which is less than the app charge for the same items.
The MCD app deals are a scam. I have the bills and credit card (card not present alerts) and I have called and filled the contact us form several time but they refuse to give me an email where I can attach the bills and I just get the standard 'thank you for contacting us...' email. They don't want to fix the problem because it is bringing them extra revenue. This is a case for a class action and I have the proof. If it did it to me it is doing this overcharge for several others.
I have been visiting McDonald's since early 90's when McDonald's was still a decent business but these days McDonald's is not the only worst place to visit but it's uncomfortable to visit. Personnel that work there barely speak English and even worst the attitude is even worst. I miss the old McDonalds where I can actually understand the personnel working behind the counter. Therefore I am done sadly with McDonald's.
Today I visited my local McDonald's in park slope Brooklyn. I have been visiting this location for 25 years but will never go back. The self service kiosks are a disaster. They make the customer do all the work and don't save time or money. The kiosk make the customer input the order but doesn't give change. You still have to see a cashier anyway just to get your change unless your transaction is Visa. I was also shocked at the lack of workers at my favorite McDonald's. It seems the owner is using the kiosks as an excuse not to hire workers and trust me customer service is horrible now.
McDonald's as a corporation should ban the use of these machines and go back to basics. If you would drop the price in turn for the customer having to do all the company's work I might and I mean might think it's ok. But as of now I will not return with these horrible machines taking the place of American workers. You make billions McDonald's. What's wrong with you?
The McDonald's location at 32-55 31st Long Island City, NY 11106 is absolutely the worst McDonald's I have ever had the displeasure of going to. The tables are kept dirty and unkempt. The area is flooded with random High School kids who use the place as an after school hangout spot. The store Manager ** does not know how to operate the store and is also racist. As he was caught being racist to a customer at the store while I was there. In addition, the food is terrible, the employees can barely speak English and the overall upkeep is extremely poor. I will never set foot into this dump ever again!
I went to McDonalds at Berryessa Road in San Jose, CA and received very poor customer service. My order was done but was not handed to me and other orders that came after me were given to customers before me. When I told staff member she didn’t care! Would not go this McDonalds again! Always long wait time.
My mother and I drove to the McDonald’s at 290 Stratford Rd in WS NC. We waited for a few minutes and I even moved the car up and back a couple of times. A car pulled up behind me and waited at his speaker. Finally after a minute or 2 he decided to go around us and to the window. I thought he was leaving. Finally I heard, "Can I help you". I started to place my order and then heard, "Hold on hold on". I then saw an order coming up on the screen. It was the gentleman’s who had gone around me. And he had a very large order. I told her that I was coming up to the window and that I wanted to speak to a manager. When I got to the window she informed me that her headset was broken. I again asked for the manager.
The lady that arrived after hearing what happened looked like a deer caught in headlights. She had no idea what to say or do. All the while the young girl was laughing and arguing with me and snickering and the manager just kept trying to swoosh her away but she was not leaving. I could not believe that they have that type of incompetent people there. From the managers lack of care to the cashier who obviously was not trained right. They need more training on how to deal with a customer who is not happy with their service. It is not always about giving free food either. These young people need to learn good customer service now so they can use those skills in the future.
A few days ago I ordered a value meal and they forgot my fries. Today I go back knowing accidents happen and it isn't a big deal. My wife and I both order value meals and were asked to wait because the fries were cooking. The fries were half cooked and my sandwich was made completely wrong. It was suppose to be a crispy chicken sandwich. They gave me a sandwich with lettuce and a balsamic dressing. I really enjoyed biting into a frozen fry.
McDonald's store #1616 lacks customer service, accuracy, quality, and cleanliness. I have tried giving them several chances and end up highly dissatisfied every time. They overcharged my last order, and in previous orders they were not accurate and the food quality and speed is always awful! Every time I try to get it resolved, no one ever gets back to me, taking the surveys don't seem to make a difference either. It's so frustrating and definitely won't ever go back to that location, although the fact that nothing ever gets done, we may not go to any at all anymore.
Don't the burger cooks check the food before making the burger? Overcooked, too much for me. Only checked because I wanted to make sure it had bacon. It also took a long time to get this. I was inside and they had about 5 cars go through the drive thru while I was waiting for 1 burger. They refunded the money for the burnt food, but I still had my lunch ruined and had to go back for the refund. No more McDonalds. There are much better places that actually have quality.
McDonalds has slow service and poor management. Employees don't wear hairnets, Braids and long hair falls into and on food. Also, the facilities are not well kept and the pricing is too high.
Went to Manor Lakes McDonalds like I have many other times, staff confused order, repeated order twice. When I arrived home I see that I was given a fillet of fish and not an extra fish that I had ordered and a chocolate shake instead of a strawberry shake. That would have been okay, small mistake except they had charged me for the extra fish. Rang Manor Lakes McDonalds. Engaged for about an hour. I think phone was taken off the hook. Female identified as Sue answers and I tell her my complaint. She tells me I should have checked the order before I left and was extremely rude, I asked her how I can identify her as I want to put in a formal complaint about her rudeness, she tells me she's going to help but does not want me to put in a complaint and hangs up on me, I try ringing again but it just rings. No answer, absolutely disgusting service, give her job to someone who knows how to treat customers.
I am driving from Paso Robles to Thousand Oaks. I stopped in Buellton and ordered breakfast. It was a tiny bit slow but we got fresh hashbrowns which my husband loves. The little bit of a wait really didn't matter... Food was good and service was friendly!
My son ordered McDonald's as a breakfast treat after NYE so he ubereats it. It arrives cold and repulsive. One egg and bacon roll had a bite in it. The hotcakes were cold with no maple syrup, butter or anything. Just bland and the coffee's cold. Really??? That is just DISGUSTING!!! McDonald's Croydon Park Sydney shame shame shame...
Went to McDonalds here in Beecher. The person who takes order just stands there looking at you. Don't ask if they can help you or take order let alone no thank you. Order was wrong and when talking to someone who was supposed to be manager told me nothing she can do about it. Call back in a week when gen. manager will be back or call whoever I want. Also when they get paid more people will get more respect. This McDonalds thinks they have a monopoly because they are only ones in this village. They should go back and learn how to treat customers. Store number 30665.
During Christmas travel, I pulled into McDonalds drive-thru in Highland Ca off the 210, the lady said that my card may have been charged twice and I would have to come back to that store if it was and they would take care of it and I had to go into the store after pulling out of the drive-thru because my order was shorted. Discovering the next day that I had been charged twice, I phoned the store and was told to wait 48hrs to see if the issue would fix itself, if not to come in and they would take care of it. On the way back home I pulled into the McDonalds with receipt and bank statement on my phone verifying the double charge and was treated like I was someone trying to scam them and told I would have to mail them my bank statement proving the charge. I'm not about to send them my bank statement.
At the Boone McDonald's location, customer service is excellent. Food quality is always reliable, and prices are reasonable. The store is clean and well appointed.
I and my significant other's in our 60's are both 1/2 **and 1/2 **. On 12/26/2017 we went to this McDonald's for breakfast. I took my meds I needed to take before eating but that was delayed because it took a long time to get water from any staff there. Then as we started to prep our coffee, a female ** employee came over to our table talking in Spanish which I tried I did not understand.
About 15 minutes later the same ** lady came in our area of the dining room and started talking in Spanish to these bunch of male ** customers that we had been sitting there way before we ever sat nearby them. This McDonald's employee shortly then came over to our table and in perfect English said to us: "You only have 30 minutes to be here total and you need to leave." My male partner responded: "Well all these other people have been here way before us so if we have to leave so do they." I replied: "You can't racially discriminate against customers like that. I complained to manager named Emma."
Who eats at McDonalds anyway. I don't think it's even real meat. Eaten there 3 times in the last 4 years and every time I do eat at nasty McDonalds my stomach hurts. Same with my husband and kids. Forget that crap.
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