McDonald's Reviews

The new kiosk is awful. Employees are extremely rude and ignore customers. They have even remolded to ignore people more easily. It’s in all the McDonald’s that I have gone to in different states. People are discussing it on social media. They have rediscovered other fast food restaurants and are dropping McDonald’s. I am now one of the people leaving McDonald’s too. What a shame.

Never eat at McDonald’s but today stopped at the McDonald’s in Bolivar Missouri. Wow! Thought I’d stepped back in time. Actually greeted at the door. The young people were interested in me as a customer, and best of all the place was CLEAN! A rare experience of what McDonald’s used to be. Corporate could use them as a model!

Never had such a horrible sausage burrito at the Bourbonnais McD (#32404) on Rt. 50 and I've been going there for at least 2 years for this item. If I would have opened it in the parking lot I would have gone in and asked for another one but I was at work already. The tortilla was stuck to the paper wrapping. Half of it was totally stuck and I wasn't going to bite it off the paper! The entire burrito was very flat with little filling and the ends that were tucked in were pretty hard. Seemed like it had been sitting around for a while. I have given this particular restaurant good and bad reviews when one was needed. And this one is absolutely needed. Very poor product. 10/6/24 9:10am Order #** Mer#**.

The Mcdonalds next to flying squirrel in Calgary store number 21179 order number ** around 2.47 - 3pm on the saturday 5th October 2024. Filthy place, floors sticky, food greasy, fries and no crispy onions in the Archer burger. All round poor, dirty and not a very good experience. Server claimed short of staff when issues addressed. Check your cameras and you will see for yourself how it was at the time. Few pictures enclosed. My number **.

The local McDonalds does not honor the highly advertised $5 value meal. The meal is supposed to be for either a chicken sandwich or double burger along with nuggets, fries, and a drink. The Nanuet location charges an additional dollar for the burger.

I waited 40 mins in the drive thru to get my order. My fries were cold. I asked the manager for hot fries and she didn’t want to do anything. I’m complaining because this is unacceptable service. They need to get better managers there.

I was at your McDonald's in wheeling WV. Your crispy chicken sandwich sucked. Only had one pickle. Nothing else. I took one look at it and pitched in your trash can and left. That's one piss poor sandwich. I would have been better off going to the local soup kitchen.. Never again. Your food sucks.

Never do business with Mcdonalds! They don't care about the customer, we are never right, and when we show them the facts they still blame us! Maybe the employees need to take the Bluetooth headset jamming death metal out of their ears when taking an order. Then when you go inside to tell them they made a mistake they tell you you made the mistake! Like listen hear I know what I ordered... The managers are kids for Pete sake! A company with no customers isn't a company any longer.... and this is the Mcdonalds legacy.

This McDonalds is the worst, WORST, on the planet Earth!!! Sunday 9/29/24 I placed a mobile order around 825pm. I went to pick it up at 8:35 and they were CLOSED!!! They close at random ALWAYS! TODAY… I ordered a Quarter Pounder Deluxe, customized. Along with other items, nearly $30. And got home with a quarter pounder box, description of customizations, only to open it and find a crispy chicken breast on the bun!!! This is after we were the 3rd car pulled, AND a crew member came out and took my receipts to make the order as he stated “they were confused at the moment?” And LAST I tried to call to avoid a negative review (for 30 mins) and it appears the phone is off the hook!!! Luckily for them they are in a small town where residents have very few take out choices, otherwise they would go out of business!!!

Been happening to me at the drive thru at McDonald's on Lundy's Lane Niagara Falls Ontario 15 or more times through the many years, which I go once or more or less times per year, the person at the window informs me to wait at the 3rd window. Who exactly informs her (or him) of that information as she or him wears that ear headset because it happened to me so many times through the years. Today when it happened again, I feared it may take 5 or more minutes so I waited less than a minute at the 3rd window and drove around to get my order.

I realize there are a lot of places that have the timer for each step in fast food, but please stop having your employees and customers rushed. That is how mistakes are made and people get hurt. Some of us pay more than $3 at McDonald's, some of us spend closer to $40 and some people have disabilities and think and talk a little slower. McDonald's makes plenty of money not rushing people. I really hope corporate changes this ridiculous timed order. I use the app a lot now, but that's only because I hate feeling rushed.

The restaurant on 331 Nolensville road is very uncustomer like. My father ordered 2 Bigmacs on his mobile app for me And he accidentally put for drive through and I walked to the McDonald's to get the food he ordered for me and they refused to give me my order due to my father accidentally putting drive thru and not pickup inside.... Horrible service. Horrible workers and very disrespectful.

I order food through the McDonald's app all the time, food is good alwAys on time but the only thing that bothers me is that when I'm ready to eat there's no KETCHUP,, so why order through the app when I still need to get off my car and go ask for ketchup,,.. Just put some ketchup in the bags along with the straw and napkins..

I was hungry - don't usually eat fast food - figured it would be fast and not too expensive and I was on vacation. Bethany MO. 20 minutes later (!) I got my 1/3 lb (? maybe) medium order of fries for $4.20. What happened? I'm vegan - not much to pick from - not even sure the fries are vegan - probably cook them in the same grease as everything else and flavor them with otherwise unusable animal products. Corp SOP.

I went to the McDonalds in the Sayre, PA. location this morning. I went inside as the drive thru was extremely busy. I used the #1 kiosk. It would not take my card. I had to go to the check out. No one there. Waited several min. before anyone noticed me, I had to step into the prep. area. I used the Kiosk at 10:03. I only ordered a sausage, egg, and cheese muffin. I got out of the store at 10:46. People were waiting as long as I did just for a cup of coffee. This McDonald's has had this problem for a while. If you go to the drive thru. you also wait forever. Then when you get to the 2nd window, because no one to take your money at the 1st window, you are asked to pull over and wait. This has happened to me when I was the only one in line. This is a small town, and waiting forever isn't in anyone's best interest. I would add my receipt, but I never get one there. Also, I had to feel sorry for the poor young man that had to keep apologizing for the service.

Just walked out of the Clinton Utah location because we waited for 1 hour and never got our food and the Manager could have cared less! All they cared about was the drive through and the Door Dashers. There was one kid who waited longer than we did for a ten piece chicken nuggets! What the crap is going on?

I don't eat there anymore because of their prices. But the only people they really screwed over were the senior citizens that went in there every single morning for their breakfast. Shame on McDonalds.

I am writing to share my recent experience at McDonalds Sunrise Hwy in Valley Stream store # 19824 which left me quite dissatisfied with the service. I visited the drive- thru on Sunday 09/15/2024 at 10:37am, Initially, everything was going well. The server taking my order and the individual at the payment window were both pleasant and professional. However, when I arrived at the final window to receive my food, I was instructed to pull up and wait for my order.

All the tables were dirty while most employees are just talking to each other. No straws or lids. Never go again. I don't recommend this particular place again. I think there are too many employees for doing very little.

The store inside Walmart at Mississauga rd and Williams Parkway refused to take my order when I wanted to pay by credit card but take orders from someone paying by cash. They said the registers were not working at the moment. Also, they prepare the food with bare hands In front of customers in the kitchen. We complained but their attitudes were not acceptable. They even dare to tell us “Go ahead and complain to the head office.”

Drive thur order #1457 on 09/04/2024 at 9:36 am, it was not “welcome to McDonald’s may I help you?“ No, instead I received a “What do you want?“ I was dumbfounded at this response but proceeded to give my order and just thought to myself how rude employees have gotten. I was in customer service for 16 years and I have never been so dismayed at how lazy, rude, entitled people have become. Do better McDonald's at training your employees with attitudes. I understand how McDonald's has went downhill over the years.

They told me to park somewhere and wait for my food. I waited for over 7 minutes, finally, I decided to go inside and ask where my order was, they were just bringing it out, you would think it was hot and fresh, nope, cold and nasty. $11 bucks and change for this garbage and a long wait. They wasn't even busy. I should have stayed home and opened a can of soup. This was my 1st visit in several years because of the same problem. I guess I should have learned my lesson. I don't recommend this store in Bonner Springs Ks, why people go there is a mystery to me.

PSA: unless you like someone arguing with you or being rude to you, making your child cry, or if you enjoy your food coughed on…avoid McDonald's on Missouri Avenue and Jasper Street. The manager **, is the one that is causing issues. This is now the 6th issue we have had. We are no longer giving this McDonald’s our business. It started out as just him being curt, (which I chalked up to we all have a rough day, so I gave him the benefit of the doubt); escalated to staff calling me crazy lady because I counted my change wrong and missed giving them a nickel (she said it on the microphone to other employees in Spanish; I speak Spanish by the way!); escalated to him and staff being rude and laughing (making us question the safety of the food);.

In 1985 I purchased a hamburger. It had glass in it. Cut my mouth up. Manager wrote accident report and took the burger. There were 3 employees there. One was the cashier. They tried give me coupon for a free meal as I stood there bleeding. The corporate office called me a week later to take a statement. I asked if there was anything they could do to help me. I had no job. No medical. I needed to get my gums and teeth checked. She told me no. It's up to me to pay for my medical care and it was my problem not theirs. I got a really bad infection, lost teeth which lead to a lot my teeth going bad and losing them. I still have scar in my mouth.

McDonald's hires illegals not citizens. Their burgers are tiny and tasteless. They use to be ok but not anymore. Cheaper ingredients and low paid employees = a mess. They need to get their act together. Bad service especially in early morning. They're out of touch like most big companies.

I made a purchase at McDonalds / 1310 S Federal Highway Dania Beach, Fl. On my receipt it says fill out the survey and get a buy one / get one free sandwich code. I fill out a survey from my receipt per the details and I received the code. I take it back to the original store but was told they do not accept it. So you advertise a promo on the receipt to get feedback, but then you don't honor the deal at the same store that gave me the receipt to begin with. In summary don't bother filling out the survey because you will not get anything that they promised. Someone needs to start a class action lawsuit.

I went to McDonald's today and I ordered the Big Mac meal which I had to get the deal off the phone to make it 6.99 because the meal in store it's almost 12 dollars and I found out biting into a Big Mac that they actually cut the patties in half from what they used to be. Now they're thinner than paper on a Big Mac. Come on McDonald's. You guys can do better than that. Customer since 1974, I understand everybody needs to make money but God cutting patties in half is ridiculous, shame on you McDonald's

Went thru drive-thru yesterday in Cottonwood, AZ. Paid but order wasn't ready. Didn't even have my soda. Told to pull around and wait. Waited for 25 minutes. NOBODY ever came out with my order. So I left. Totally ripped off. Will never go back.

When I went they were so nice to me. That's the real McDonalds model right there. They gave me free nuggets and they gave my friend a free chocolate milkshake. They truly made my day. Hope you can continue to make customers happy.

I remember McDonalds being a good fast food chain. I used to take my kids there frequently. However, ever since they instituted the kiosk the McD’s between VA and NY that I’ve entered has become MUCH slower, less friendly and less than hot food. I can only assume they are hiring less qualified managers and less motivated personnel.

I went through the Drive Thru at 7915 N. Davis Highway in Pensacola yesterday at 11:59 am. Store #10120. I bought a Quarter Pounder with Cheese meal (including Diet Coke and Fries). I also bought just a Fillet-O-Fish sandwich with extra tartar sauce. It cost $18.04 total. I used my VISA credit card. I was eating while driving and didn't notice until after a while, that the hamburger was raw, red as can be. I took photos. Someone may get E. Coli or worse. McDonald's needs to do better. I did file a complaint at McDonald's website, but they said it might take 10 days to respond. That is unacceptable.

When the overall store manager is there everything seems to run smooth. But several times I've been told at the cashier window that they didn't have any change to give me or the individual walks away with my credit card for awhile. These are ploys a cashier will use to accumulate charge for themselves. This is stealing! It should be no reason for the window cashier to walk away with your card unless the credit card reader is broken but this wasn't the case. Service sucks! I never get asked if I'm using my mobile app. But the biggest complaint is asking you to pull into a parking space because the timer is running on the inside and they will be ding for a car at the drive thru sitting too long at the window! Really Mcdonalds? Everyone knows what is going on!

As a person who cares about the ingredients in food, I rarely eat at McDonald's. I like the breakfast Sausage Burritos but at 760 mg of Sodium each for 2 burritos, that is a whopping 1520 mg of sodium which can lead to high blood pressure. A Cheeseburger is also 760 mg of Sodium. Therefore, McDonald's food is unhealthy for middle aged and older age customers just on the basis of Sodium content alone. Even young people can get high blood pressure. Any foods with over 100 to 250 mg of Sodium are quite UNHEALTHY.

McDonalds as I remember is No More!! The food the burgers fails in Size and Flavor, its ground beef is poor. Double Quarter Pounder with Cheese, once a great burger in Flavor is like rubber with hard pieces of something in it. The thickness the size is closer to a regular cheap burger. I'm done with Mickey D's.

So yesterday My wife and Granddaughter went to grab something to eat at the local McDonalds, what a terrible experience that was. From cold almost frozen fries, to missing items from the orders it was a horror story. The employee came out and had to return 3 times to get the order correct. Ultimately the Managers are responsible for their employee's actions. They need to be re-trained to correct this problem, some might have to stop trying to be a friend and start being a manager. Customers are paying for good service. If you want good service don't go to the McDonalds here in Horizon City, El Paso TX 79928, you won't get it!

My grandson is 4 years old. He will only go to the McDonald's on Allegheny Ave, Pittsburgh, PA. He gets a 'pickle burger'. It's a cheeseburger, no onions, no mustard and extra pickles. This is the only McDonald's that gives him an extra souffle cup filled with pickles. The other McDonald's we have went to say they don't have anything to put extra pickles in even if I pay extra! I would like to thank Shay today for accommodating him. If he doesn't get what he ordered, he won't eat it.

McDonald's on 5th Avenue South in downtown Birmingham Alabama. Tuesday 6.4.24 approximately 6:30pm I waited about 15 mins to give code for 1 dollar French fries, I only had a dollar 50 at that time or I would have just paid full price, I go there several times a week. When I was asked for my code my phone had timed out and I couldn't use it again because something was going on inside the restaurant because they weren't taking orders for an unusually long time, the drive through was essentially shut down like between 10 to 15 minutes.

Just left McDonald’s. I ordered two jr hamburgers and a quarter pound. No bun. Opened the bag to find 2 jr chicken burgers and a quarter pounder that was stone cold. Not impressed especially after repeating myself to the girl that took my order so I drove back around to the drive through. Placed my order again. Finally got my order right. The only problem was everything was stone cold again. Not impressed with this establishment. Will never return to McDonald's again. Disgusted with how they treat the customers and by how they serve their food.. Centennial and Rymal is the poorest McDonald’s I have ever been to. I would never recommend this establishment to anyone. Not even my dog.

I am in my 50's and used to enjoy the original Big Mac in my teens, and 20's. But, over the years I have noticed a significant decline in the meat patty and overall size of the burger. It's really too bad you have shrunk the burger, but have substantially increased the prices. Therefore, I have only bought a few Big Macs in 30 plus years because of my disappointment. I have heard so many bad reviews of the decline of your burger size. Your competitor Burger King, for the most part, has kept the burger sizes constant. So, me and hundred of thousands of others my age are disappointed in your quality and refused to eat your food anymore!

During the "survey" I got hit by McD with a timed-out, meaning the 81% completion of their questionnaire was about to be wiped out while giving me an additional moment to right my wrong. I still timed-out. They wiped out my essay question too. I had given this McD (#4722) a 5 star rating which got deleted because I refused to start over again by entering a twenty-six digit survey code. So now I'm considering never returning to #4722. Cause I put the time in for that burger. Stupid.

I found ants crawling all over my Mcdouble. This was completely nasty. I wish I could show you a picture but I threw it away immediately. Never eating from McDonalds again. Please fix this. I should never have to see ants in my food.

Places a mobile order at midnight, we are visiting Las Vegas and don’t have a car and they refuse to help anyone without a car. Should I rent a car just to get food? When it is 3 buildings away from the hotel we are staying at? There is no restriction on the app for not having a car!

Food was terrible, hot cakes were stiff and stale. I asked for egg and bagel sandwich. They still left the cheese on. I had to repeat every order 3 times and they still got it wrong. I will never get food there again nor recommend it.

Most of the McDonalds we’ve been to in the past few years tell us their milk shake machine is down and we actually had an employee tell us it’s actually just laziness, take it off the menu if your employees are too lazy to make it.

I went to the McDonalds for a McFlurry. Cost about $4.50 for a cup less than 3/4 full with a big hole in the middle of the ice cream, so probably a 1/2 cup. It was a small cup to start with so the value for the money was NOT worth it... Very disappointed.

Back in the day, McDonalds use to have juicier nuggets that had dark meat nuggets too. Now the nuggets are dry. I also use to love McDonalds Cookies that was in a bag. I love dark meat chicken. Food ain’t like they use to be. I go to different fast food places and the McDonalds in Willingboro, Rancocas usually doesn’t give you what you order. They forget to put an item you bought in the bag. The fries are never hot but cold. McDonalds changed to the worst over the years.

I was refused service at location fairly new by a supposed to be general manager named Miguel. First I was served a burger meat was like warm and cheese cold. I asked to get it remade where then the manager came to the counter with what felt like same cold meat and cheese. Upon talking to the manager before she served me again I asked her, "Can I please get my sandwich made hot? My cheese is not melting because the meat is cold and also the bun." That's when someone who said they were the general manager came to the counter and said he can not give me a burger with cheese melted and that he can not get my burger made correctly. I told him I would like my burger how I would like it made, hot.

I was given the McNuggets that seemed to be a mix of the spicy ones. It tasted bad, like just over done pepper coating. I reported it to McDonald's and corporate say, "Sorry you have to go to the restaurant to resolve this." Corporate does not care about quality.

This is the 4th time we have ordered online only to get there and be told they don't have our order but our points also are gone, but not once were the employees inclined to apologize or offer any solution.

I am not a fan of MD in general just mainly because of the insane prices and I prefer to cook at home, but when I have the nephews and nieces over to visit I like to treat them and they love MD. I have a couple issues with my local McDonalds and I can only speak for the one I frequent here in Chowchilla Ca. My issues..

Used the app twice! I was missing part of my orders both times. The 1st time I just dealt with it! The second I called and the manager Dana was so rude about it! I actually decided to let them keep the my missing order once again, I would never write a bad review on a particular manager but I feel this person should not be in this position or at least needs more training. She was so rude and actually talked down and over me! This store messed my order many times in the past so now decided to stay away! They are so much better competition out there than McDonalds with great customer service. I am 50 years old and this was the worst experiences of customer service. This store use to be great but bad management ruined it. If you in the area Diary Queen across the street is better choice!

I recently decided to go to a McDonalds restaurant in Peterborough inside Walmart. I wanted the sausage mcmuffin without egg, which was cheaper than with egg outside of a combo. Then when I decided to have the combo, the sausage mcmuffin without egg, one hashbrown and a small coffee came to 5.99, the same price as if I had ordered a sausage mcmuffin With egg, one hashbrown and one small coffee. It didn't make sense why suddenly I had to pay for the egg in a combo when I wasn't getting it. I asked the manager why this was and she said they couldn't change the price in the till and that was all they could do, so I asked for the egg to be added anyway, since I was already paying for it. This is cheating in my opinion. The unfair pricing practices have confirmed to me I will never go back.

Lately, I went to Mc Donald's although I knew I would be disappointed again with the food quality and authenticity. This time it's the last time. Where the heck is the meat in your hamburgers? The meat loaf is as thin as a piece of paper and it tastes nothing. I'm not even sure if it's Beef! Dear Mcdonald's, aren't you ashamed to sell crap food like you do?

I just want to say when did kids meals take away from little kid toys..Went to MCDS for a toddler turning 3 today expecting a toy his age and what so we get some stupid dance 3 stupid bull crap a 3 year old don't care about. When are you going to make toys for younger ones more appropriate. I am very disappointed and this is why I don't do kids meals because it's not worth it!

Our recent visit to McDonald's at Nature's Walk left us deeply disappointed and frustrated with the apparent lack of care for their customers. It was a simple late-night drive-thru order that turned into a series of mishaps and unresolved issues, showcasing the company's disregard for customer satisfaction. Upon placing our order, which consisted of a children's Happy Meal, nuggets, two cheeseburger meals, and a fish sandwich meal, we unfortunately made the mistake of not double-checking the items before leaving. It wasn't until we arrived home that we realized our order was completely botched. Instead of the items we requested, we received McChicken sandwiches and fries. The Happy Meal, ordered with nuggets, was also incorrect, containing a hamburger instead.

Filled in online form on McDonalds website regarding dine in experience. Form offered an email coupon within 3 hours of form submission and contact from location manager within 3 days. Very nice service. Now 7 days and neither nor had happened. Phone reps claim to know nothing about this online process leading to seek more info from the customer than offering a solution.

I ordered a big Mac combo with no pickles and they put pickles on it anyway, the meat and bread was very hard. It taste like it was sitting out all day. They were out of Coke and the fries were barely warm. Just nasty!!!! I should have just settled for microwave popcorn. The receipt also did not state no pickles. I blame the girl who took the order!!!

Now, it's CEO is backpedaling his boasting that the chain can raise prices without denting sales. Customers are tired of mediocre food and being exploited on price while management and shareholders are the ones getting the best end of the deal.

I've had the steak and egg breakfast bagel a few times, and each times it's been very tasty! The meat is well seasoned, the sauce and onions are a big plus and the bagel is soft and tasty. Thumbs down on the bacon bagel...only 2 little half stripes. Haven't tried the sausage bagel.

The cashier was border line rude. She never made eye contact keeping her focus on the screen. She looked completely bored and wished she was elsewhere. Her voice was low and hard to hear. And we waited 10 minutes to get our order.

Very dry big mac! I was excited to have a double big mac and when I got it I couldn't even taste the sauce! I used to pay more money to have extra sauce and now I think I will have to do it again! That's if I go back?

Went inside this location and ordered a #2 with hash brown and no drink because they were out of OJ and I ordered an egg biscuit with a hash brown no drink. When I received my order it was missing a hash brown. When I told the manager who also took my order she became argumentative with me and tossed the hash brown in the bag and continued to argue with. I told her I don’t want to argue with she but she continues to berate me in front of the other customers. I was done having her embarrass me in front of other customers and I lost me cool and snapped back at her so she said she was calling the police. This manager has no customer service skills and could have easily said, "I’m sorry and give me the hash brown" but she not. She just wanted to escalate the issue.

For 1 what fast food restaurant has pull up waiting? Get a coffee handed to you dripping coffee, that gets all over you and your truck, then cups only 3/4 full, order 2 cheeseburgers plain, takes 30 mins and you get home and they're not plain.

Firstly, the staff was incredibly rude and unhelpful. They seemed annoyed by my questions and were dismissive of my concerns. It felt like they couldn’t wait to get rid of me. Secondly, the product I purchased was defective, and when I tried to return it, I was met with resistance. They insisted that it was my fault and refused to offer a refund or replacement.

On 12/29/2023 we went through the drive thru at McDonalds in Vienna, WV store #5282, for lunch. First I had trouble with paying. The young man at the window couldn't get the price right. He gave me the wrong change, to my benefit, and I had to tell him he gave me too much change. When I got the food I had to ask for napkins and the girl gave me two napkins. The Mcdoubles we ordered tasted like last year's meat. We threw them away. As we drove away my wife noticed we didn't get any straws for our drinks and she didn't get her holiday pie we paid for. We will NOT be wasting money there again. There are other McDonalds in Parkersburg that have good service. I'd advise everyone to stay away from that Vienna store.

I absolutely love McDonald's and would give it a 5-star rating! The delicious taste, variety of options, and affordability make it the perfect choice for a quick and satisfying meal. One of the main reasons why McDonald's is so good is the taste. From their iconic Big Mac to their crispy Chicken McNuggets, every item on their menu is bursting with flavor. Their burgers are always juicy, the fries are perfectly crispy, and the soft serve ice cream is a creamy dream. I have never been disappointed with the taste of any item I have ordered from McDonald's.

Big Mac was very disgusting, the meat was burned and didn't even look like hamburger,, the fries were old. I spent over 13.00 dollars and never again. If they can't make good food at night then why are they open late,,, maybe drunk people would get that food, but for someone just getting out of work and wanted food. I know they make good money there, why would they serve old food.

I had the app several months ago and deleted 'cause I was saving space on my phone. I went re install it and it wouldn’t let me log in. I contacted customer service and they kept telling me to uninstall and reinstall and to make sure I was using the correct Apple ID. Now mind you, I have had my Apple ID for 10+years. Still would not let me. I logged into my Apple ID with no problems so I know I am using correct email.

Three weeks ago my 12 old son came home with a muffin burnt and hard like a rock from McDonalds. Customer service had microwaved that muffin and burned it, then it was proposed to eat to my kid. I went there and spoke to a manager, she insisted that product was good to eat, moreover, she said that a kid was agree to take this burned not edible and dangerous to eat McDonalds muffin. A manager refused even to look into this burnt product, and she was very rude and unprofessional. She stated that my son took it and supposed to eat it. I complained to McDonalds Phone Customer Service Line, they created a ticket, promised that a supervisor would follow up with me in couple of business days: 3 or 5, but until not I did not hear back from them. I would like to know what was done to prevent such cases in a future and DO NOT POISON US!

I use the drive through at McDonald's pretty much every morning before work and order two large mocha frappes with a shot of espresso in each. The manager is really great at her job and the associates are pleasant, however this morning I drove up to order and the young man said machine was down and probably will be forever. I was concerned that I spend my hard earned money here almost every morning to be told this. I feel they said this because they did not want to do the service to me or mess with the machine. If this machine is constantly not working, then it needs to be addressed and fixed and not broken forever per associate at drive through.

It has been a while since I last ate at McDonald's well over a year. I just went today, ordered a McChicken sandwich, it had a medicine like aftertaste, I have mild pain in my tongue and mouth and sick to my stomach to the point that I feel the need to throw up. I left a review on the survey site that was on the receipt. I will not recommend McDonald's to anyone. I don't know what changes they made to this sandwich but this has been a horrible experience and I will continue to not eat there. I have never had a reaction like this in the past and I used to eat there often. However, the employees were courteous and prompt with service, for that reason I give them a one star.

So basically on an ordinary day where I go to Mcdonalds. Its start normal but you can't go through the drive through so I have to go inside the mcdonalds and it's me standing there and I order a 17* BIG MACS, 15*LARGE FRIES, 7*APPLE CINOMINNON PIES, 8* CHICKEN SANDWICHS and 8*KETCHUP PACKETS AND 2 MCFLURIES AND GUESS WHAT YOU GUESSED THE ICECREAM MACHINE WAS BROKEN and then this next part is outrageous. After ordering it took them more than ten minutes to serve my food and then they only gave me 7 ketchup packet.

McDonald’s in 4960 W Ajo Hwy in Tucson Az. I made a mobile order in the curbside where they took about half an hour so I went to go inside to check what was taking them so long. Instead of explaining to me they were telling me to cancel my order online. The manager was being even worse, after I told her I couldn’t cancel my order she kept insisting that she was right and that you could but she didn’t explain how. I told them I just wanted my food because it was had been 30 min and again she kept insisting it had not been 30 minutes. I ordered my food at 5:00 and went inside at 5:30 and I ended up getting my food until 5:50. They didn’t communicate well with me or didn’t care about getting my order or any people in the curbside. By the time I got my food it was also cold already. They should have a better way to deal with curbside and mobile orders and the customer service was horrible coming from the manager.

I go every once and a while when I feel like it, I enjoy the taste of the burgers and fries. Getting a little bit pricey though and very unhealthy. Wouldn't recommend to eat every day. I usually get a double cheeseburger, medium fries, four pc chicken nuggets and sauce and a soda.

Well I have to be honest. McDonald's has been the worst fast food place ever. The company has got soo greedy that they down sized all their sandwiches yet increased all pricing. They had major nerve even calling their Big Mac a Big Mac. It's the smallest burger compared to all fast food chains. This company continues to rob people and run simply from the company name. I wish all McDonald's closed down due to their horrible business organization to people who has been supporting the franchise for 70 yrs. Highly disappointed in this new era McDonald's. I would never go to any McDonald's anywhere.

There are pubic hairs in their damn sandwich. It was most disgusting thing I've ever seen, the add insult injury, they just replace the sandwich and didn't even offer me my money back. They probably spit in the second sandwich. Disgusting, disgusting, disgusting place. Stay away from McDonald's.

You have changed the taste I have loved for years with the grilled onions. Very disappointed. I'm 58 years old and have always loved McDonalds. You should have offered them as a choice not just put them on the burger. I will not return to McDonalds till the grilled onions are gone.

In Jupiter Florida I go to McDonalds pretty much every morning. I usually get the same meal. This morning I decided to get a refill on my small sweet tea, which the small cup even after the tea was gone was still 3/4 full of ice so that tells you how much tea I really did receive, Lol not much! I walked up to the counter and asked the employee if I could get a refill on sweet tea, they told me I could have refills on sodas but not sweet tea. I told them due to medical reasons with my stomach which has led me to the ER, l cannot have carbonated drinks and that's why I drink water or tea only! So therefore being a customer pretty much every morning at McDonald's and with what I pay I could not get a small refill on my iced tea, I'm not sure if this is all the McDonald's policies but if you're going to refill sodas, I really do believe it would be less money on the corporation?

I've ordered several times from this McDonald's and every time it's not correct. I stopped ordering from them and last night my friend ordered me a Double Quarter Pounder with Cheese, no pickles and no ketchup. I got ready to eat my hamburger and it was a happy meal hamburger-plain. No nothing. She paid almost $8.00 for a $2.00 plain-hamburger. What was printed on the receipt was clearly not what was in the box...

I spoke with the manager Sandra regarding my mistake order in the panel. I paid almost 7.00 dollars without pancakes. She told me I need to pay more than 5.00 more for the pancakes order. I think she can change my plate for good customer service because I'm 61 years old and that day I want the full breakfast plate. Also, in the restaurant more than 3 homeless charging their phones with all the carts full of stuff without eating any food. In my personal opinion I never going to visit this restaurant on Colonial Dr. Orlando Fl.

When they changed their menu and made 4 types of chicken sandwiches they also changed the size of the sandwich, the flavor and items on the sandwich. I ordered a spicy chicken sandwich yesterday. It was just a breaded chicken breast on a small bun. Nothing else. No lettuce, tomato, sauce nothing! I won't be back.

I stopped purchasing a McDonald's sausage biscuit and a senior black coffee when the price jumped from $3.29 to $3.81 in my town of South Holland, IL. I was in Rock Island, IL over the New Year holiday and purchased the same McDonald's meal of a sausage biscuit and a senior black coffee for $3.29. Shouldn't the prices be uniform at all McDonald's? I'm confused.

I stopped at the one located across from old Kmart Plaza location at 11 AM on Saturday 12/30. This location is located Holyoke Mass. I waited over 12 minutes for someone to help me. All the team members stood there and talked. They came out, looked at me and went back. I’ve gone to this location for years. Will never be going back.

This is not the first time I've been there just after 5:30am and they are not open. It is posted they open at 5:30am. I knocked at the door and the man putting garbage bags in the cans just looked at me and returned to what he was doing.

On our way back to Arizona after a brief visit with family in Colorado, we stopped for a quick bite at a McDonald's drive-thru in Colorado Springs. It was going on 4pm and we were booked into the Marriott in Raton, New Mexico, still a couple hours away, and we just wanted something to hold us over. We placed our order from the car, then drove to Window #2 as directed, only to be met there by a young man with very matted, blond cornrows sprouting out in all directions from his head. Now, the hair in itself would have been no big deal, and I wouldn't have given it a second thought if he hadn't been digging at his scalp the entire time we were waiting for our order to come up, grabbing one cornrow at a time and twirling it around his index finger, intending to give it "body", I guess, then digging around for another one to give the same treatment, all the while flashing a completely unattractive (and unappetizing!) armpit.

Every time I go to get a breakfast sandwich from McDonald's there is an eggshell in my sandwich every single time over the 1 year. I now only go to McDonalds for the burgers and fries. That's it but that's it.

I went to the drive through of McDonald's 7749 Moffett Road, Mobile, AL 36618. I used the McDonald's app. My will was $35. I immediately was told someone got my food. I was told in a nasty way to go to the 1st window where the woman kept asking me how I paid and she wanted to see my invoice. Then in another nasty way sent me to the last window where my food was sitting right there. She then came to that window and asked me to tell her what credit card I used. I never felt so dehumanized. I am ** hard working woman and was treated like that by other ** women. Long story short I got my food but I will never go back to that McDonald's as long as I live. Thank you.

From Hot Coffee to Cold Silence: McDonald's Shameful Legacy: And BTW McDonald's your three months of stone-cold silence after scalding me is bitter proof of your heartless corporate soul. Your callous indifference is a toxic stain, surpassing all levels of contempt. This isn't just negligence; it's a deliberate betrayal of trust. Shame on you for turning a customer's suffering into a festering wound of bitterness.

Food is nasty with potentially not even food at McDonald's at 186-194 3rd Ave. Paterson, NJ. This place needs to be checked to ensure food safety is consistent with McDonald's experience. Staff is neutral and it's just gross.

Mobile orders should have their own lane to be able to pick app order and go. Not wait in line for the same customers that are still there waiting. This app is good and great but there still should be especially just to pick up.

My wife and I had a business matter to attend in another city. So while traveling there we decided to stop at the McDonald's location in Trenton Tennessee for breakfast. These were the nicest most courteous employees we had ever witnessed at a McDonald's ever, we didn't have to lift a finger to do anything but eat. Kudos to the manager there for training by example.

I placed an online order to be picked up through drive-thru. I specified no diced onions on the Big Mac I still wanted the Big Mac sauce, also I specified no pickles. When I got home, the Big Mac had only the hamburger patties and lettuce on it. A few days later I placed an order through the app. I specified no diced onions and no pickles on the Big Mac, I wanted the Mac Sauce. I even called the store and repeatedly stated I wanted the Mac sauce, I did not want the onions that come on the bun itself. When I went to eat the Big Mac, it had no Mac sauce on it. I have spent money twice and not got what I ordered and wanted and left with lunch or dinner to eat. The McDonald's located at 3100 Oakland Avenue Indiana PA doesn't be able to make orders according to customers' specifications.

They are always in such a hurry that they just throw the food together, it looks a mess and you don't even want to eat it. In such a hurry yet I was the only one in the drive thru. They threw the chicken nuggets box in the bag upside down so when I took it out all but about 12 out of 40 hit the floor. And you should see this burger I took photos. It's ridiculous. I wish I could show you how sloppy and unappetizing it looks. And it's 9:00 p.m. on a Sunday.

Drive thru took my order. I pulled forward and paid. Next window, no one working. Saw one person behind customer counter talking on personal phone. After waiting 4-5 minutes went inside and asked to speak to the manager. I was asked for a number for my order. I explained that I went through drive thru, and never got my order, again asking for a manager. They found half of my order and gave it to me. I said I needed my shake and wanted to speak to the manager. I finally got my shake and again I asked to speak to the manager. They finally called into the back for the manager. I heard laughter from the kitchen area. Still the manager didn't show up. I left with out a receipt, napkins or a straw. And they locked the door behind me.

Ordered quarter pounder with cheese meal in drive thru. Came home, after couple of bites noticed my meat was very red, with raw parts. When I pressed meat, blood came out. Very disgusting, especially when I only eat well done. Immediately called manager. She said they are aware of griddle issues and someone repaired it. I told her not fixed and this is dangerous to people's health. She said to come back and I’ll get free burger. No thanks!

There was a very nice lady who was the morning shift lunchroom attendant. She was friendly and accommodating. She was helpful to new customers and had a rapport with regular customers. Thanks for the pleasant experience!

Went through drive thru. Didn't get all food. Went back to get food. Not received. Asked for my other meal to be made fresh since it had got cold due to me having to go back to get food not received but paid for. Was told that he wasn't remaking anything!? Have me a refund finally and I had to go back through drive thru to get food remake. Never apologized or anything for their mistake not mine. Never apologized for being rude and slamming register drawer and huffing and puffing at me for having to give a refund!!!

This is McDonald’s ad and yet when my husband attempted to get his free breakfast he was turned away and told we don’t do that. Nowhere did it say at participating locations. I am his wife and am offended by the fact that this store can’t honor a veteran a free breakfast one day out of the year after he risked his life for them to have their freedom. This McDonald’s is located at 1209 Branson Hills Parkway in Branson, Missouri. On Saturday, from 8 - 10 a.m., veterans and active-duty military can get a free breakfast combo with a hot coffee or soft drink at any McDonald's location. They can show their military I.D. or be in uniform

Everything was good but they messed up my drinks and then when my mom went to bite her burger it was RAW. That was gross. I have never been so grossed out. If you live in San Antonio make sure to check your burgers. It's not the first time they do this.

Had a very good experience with my order for McDonald’s in Exeter Pennsylvania. Food was hot, quality was good. Had a great experience. The workers were fast and made me good food. Thank you for your time

It's a disgrace that every McDonald's I went to this morning in Jacksonville Florida would not honor the free breakfast meal as advertised for Veterans Day. I went to several and all of them either lied to me and said Veterans Day was yesterday or they just plain said, "We don't participate." You know this is the breaking point for me. McDonald's has continually been looking for ways to save a dollar at the the expense of alienating the customer. Lately they have taken away the drink machine and moved it back into the employee work area. This penny pinching is so ridiculous, I am done spending my dollars at McDonald's. I will not take my family to another McDonald's. Wendy's and Burger King will be my stops from now on.

I am outraged by the way I was treated by the manager at McDonald's store number 2725 in Hallandale Beach, FL. Rude, negative, and unwilling to help anyone. I politely asked for 5 minutes of his time to explain something that had happened in the store, and he immediately responded, "No problem, I'll take 5 minutes from another customer to help you." What is wrong with this guy? I explained to him that I sought assistance from an employee on how to proceed because I had placed an order through the app at another store and didn't know if I could cancel it or how to place the order correctly. This employee told me it wasn't her job to help me. That's why I called the manager.

When, placing an order, the restaurant was not able to provide a soft drink, and asked her about a substitute, there was not an option, and there was no discount for the meal. Very unacceptable considering the prices.

What's going on McDonalds? It's getting where we can't even afford to eat at McDonalds anymore. Your prices keep going up and up and your food quality is getting worse and portions smaller. I have recently stopped my weekly breakfast purchases because of this.

Amanda was real nice and helpful. She made my order cheaper, saving me $3 by offering me a 2 for $6 deal. I would highly recommend anyone to visit this location. All the employees were nice, my food was hot and delivered in a timely manner.

I went to McDonald’s with my sister. We had a lot of kids. Food was missing so when my sis came to confront staff the lady came to front and said I read back your order. So my sister didn’t have the receipt. It was in car. She went to go get. The employee start talking bout her to all the customers. So I said she don’t have to steal and that’s not how you handle that. She started yelling at me so we go back and forth. Her kids come behind the register. All three. I have never felt so thrown in my life. I work in customer service. No matter how wrong the customer is I have to keep my composure in the end nothing got resolved. I will be speaking with general manager. Things have got to change in customer service. McDonald’s is awful now.

I usually come every weekend in which their wait (for just a coffee) is ridiculous. I spent 30 minutes waiting for a mocha. My order was placed at 9:26 & I got my drink at 9:58 only until I approached the employee after noticing that my # stayed in the EXACT SAME SPOT on their screen. Gave it a 2nd star because the employee did quickly jump in to make my drink.

Prepare for a chilling tale of horror and disgust. McDonald's, a place once associated with convenience, has descended into a den of filth and danger. Every aspect of this establishment is repugnant, and I implore you, dear reader, to never set foot in this wretched place again. From the moment I entered, a putrid odor assaulted my senses. The staff's lackadaisical attitude towards cleanliness was evident, with surfaces covered in grime and an army of flies buzzing around. This was a breeding ground for disease, a ticking time bomb of contamination.

The staff lied to me and told me my burger was being made, but 25 minutes later they still hadn't started it. When they finally did make my burger they had made it incorrectly, but at that point I just wanted to get home.

To say that I am dissatisfied is an understatement. I have always loved Mcdonalds but this one experience has completely changed my point of view. This afternoon I was on my lunch break and decided for once not to go to Wendy's... BIG MISTAKE. I ordered a Big Mac and was so excited to finally taste the special sauce again. But the moment I put it in my mouth I knew something was wrong. I started to taste the saltiest thing ever. I pull it out of my mouth and take the top bun off to get a better view. Lo and behold instead of a precious beef patty on that bun there was a raw CRAB!!!

I went to pick up Uber Eats order at McDonald's located at Heritage Woods Surrey. Assistant manager Komal was so rude. When I told her I am picking up two order with my order number. She mentioned in very rude tone,”I have 7 orders to prepare and wait.” Extremely dissatisfied with her communication being in management team.

I generally opt to go the route of speaking people's praises but in this case I feel it is warranted. I would like to first, acknowledge that the staff was very pleasant and did their job satisfactorily. This is a supplier quality issue that the staff is likely getting the guff for. Second, I’m not sure the employees should be taking any responsibility in the subject of my misgiving. Today, I ordered a deluxe chicken sandwich. What I actually received was a chicken nugget on a bun. It would have taken 4 of the same size pieces of chicken just to cover the bun.

Not only have their prices gone through the roof (literally cheaper to eat at a sit down restaurant and faster) but they also now ALWAYS make you park and wait for food. I’ve had wait times between 10-40 minutes. THIS IS NOT FAST. This chain/franchise has gone to trash and it’s time we all boycot.

We were at the McDonald's in Saginaw, Texas with our grandchildren. The staff was inattentive, they got our order wrong, the drink station sticky, the floors and tables dirty, the trash full, and the playground area was a mess as well. This used to be a well kept up McDonald's but no longer. When we talked to who was in charge they did not seem to care. We will travel further to another McDonald's for our grandchildren. Such a shame.

2 little bones found in Mcchicken. Bbit into it and hurt my tooth. Not suitable for children if eaten. Chicken was good though but again had bones in it. I had to spit out. Customer service was great and food was hot.

I ordered a Crispy Chicken Sandwich and it came with nothing on it except 2 pickles. No mayo or lettuce, nothing. It was overcooked and dry-like a salmon patty. I threw it away. Not a good experience at all.

I wanted to take a moment to recognize the exceptional service provided by one of your employees, Naina, during my recent visit to your McDonalds location. Naina's dedication to her role and her unwavering commitment to customer satisfaction truly stood out. Naina's welcoming smile and friendly demeanor made me feel valued as a customer from the moment I walked through the door. She exhibited a remarkable level of professionalism and efficiency, ensuring that my order was accurate and promptly prepared. Her attention to detail did not go unnoticed, and it significantly enhanced my overall experience.

Called in to cancel my delivery because ETA change 15-20 later. Agent hung up and when I called back, they indicated it's too late to cancel because driver pick up already. When I called the first time, the driver was not at the restaurant yet. So they ignore my cancel request so the driver can pick up the food so it's too late to cancel. Stay away from McDonald's delivery on their App.

I purchased chicken nuggets last night, as a treat to myself. To get a break from healthy food. Turns out the break wouldn’t last that long, till it broke me. I evidently received, what it seemed to be a mouses or rats Toe. Attached with a nail. Amidst in shock. I sat there thinking. Did I just eat and bite, Stuart little? Cause how the hell, does a Nail end up in food? If I knew how jaded, the food suppliers. Also how negligent, at their job they would be. I would have never ordered there.

Paid with card and of course no paper receipt. Was out of paper. They said no record of order. I showed them that it came out of my account and they STILL WOULDN'T GIVE ME MY ORDER. I WAS LITERALLY RIPPED OFF BY THEM FOR $5.08, NOT MUCH but the principle of it. They literally ignored me after I showed them the transaction. UNBELIEVABLE IDIOTS. MULTI BILLION DOLLAR CORP. HAS TO STEAL $5. WOW!!!!

I got there. We got into the drive thru. We ordered two cheeseburgers with pickles no ketchup. They ended up giving me no pickles on the first one, the second one there was one pickle and KETCHUP. It was terrible. The burgers in the commercials look delish but the ones in real life is tiny. It's disappointing. I ended up eating it anyway but come on. I mean the Sprite is good I guess but come on McDonalds. Do better. If there was an option for one star I would and don't tell me leaving no review is like zero stars. Ronald McDonalds is probably in the dispenser puking out all the condiments. DO BETTER MCDONALDS. IT S.U.C.K.S. READ THIS REVIEW. I WANT YOU TO CRY. Your Sprites are the best thing on your menu and they suck and don't say I'm just built different. Check all the other reviews. If you could spell out your menu it would be spelled 657576576 DO BETTER.

So hasn't anyone else noticed the way smaller quarter pounder buns? I wish they wouldn't jack up the prices and cut down on portions too. I mean we decided we will get our frappe and coffee needs here now and that'll be it. Nothing but disappointed. I'd rather you just jack up the prices then change surprisingly. Also cut the portion sizes too. And the worst thing for us is the fried apple pies they used to have were the best ever. I believe they screwed up big time going to them baked ones but we found they're same old tiny ones fried at KFC. I go by KFC every other day to grab them pies we eat like. 2 each every time too. I hate the surprise of the portion changes all of a sudden.

So, me and my friends just want some coffee at school, right? We Doordash some swag fries and coffee and you won't believe what happened. NO STRAWS. I understand that maybe you want to save the turtles, but how am I supposed to DRINK A BLENDED DRINK WITH NO STRAW??? HUH TELL ME??? You can't, you can't drink a blended coffee from McDonald's with NO STRAW. And you know what's even worse? This is the second time, the second time I tell yah. This is MY last STRAW. And while I was just trying to enjoy these beautiful god-blessed fries, I had to open a ketchup packet and while doing so, it went EVERYWHERE. And how am I going to clean this up you ask, well I'll tell yah. YOU DON'T. THERE ARE NO NAPKINS EITHER.

I said very clear in the drive-thru that I wanted a double cheese with ketchup only, no onions or pickles, but when I got home my burger had onions all over it and pickles. I don't care enough to drive back to the location on Lindbergh, but I feel like the younger aged cashiers should care more about the order so that mistakes happen less. I work in food myself, so I understand getting something messed up, but mistakes should happen less and less.

Me and my friends wanted McDonalds for lunch so we ordered it on the app and had to go to the restaurant for pick up. I wanted one of their apple pies and when I went to eat it, it was burnt. Not edible at all to the point where the cream in the middle was curdled. I also ordered it as an apple pie and it WAS COOKIES AND CREAM. NOT EVEN APPLE PIE.

I recently placed a mobile order. It defaulted my location to closest site, but I was headed to another location across town. My mistake for not verifying, but when I got to the wrong location looking for quick resolution, I waited in line for 20 min while the cashier staff were not helping customers in line but filling orders. It was the craziest environment, the manager watching the frustration of people like me in line but doing nothing about it. When I finally got to my turn, the cashier told me to go to the correct location. Nothing she could do. For a single cheeseburger, this seemed like a ridiculous ask. Me to drive across town for 1 item they could have filled but refused due to following process.

I get to McDonald's every morning at 5:10 5:15 every morning. I don't understand why I would get burned and dry sausage. I'm very disappointed in price and service. I get the same thing everyday. Almost every time it's the same.

Traveling through North Carolina and stopped in Sanford for something to eat. No employees in sight at the front and had to order at a kiosk. Was more interested in getting something to eat at an adequately placed restaurant, and didn't feel like expanding my technology skills, so went to Bojangles and got a nice sandwich from a real live employee. Avoid McDonalds.

I went to the McDonald's in Fountain Inn SC 300 MCCARTER Road Fountain Inn, SC 29844 around 8:00pm EST. It was a little busy, however, this was an extremely smooth-running shift. Everyone was in place and did their job accordingly. My order was an online order and my food was very fresh. While I was waiting for my food, I had the opportunity to watch everything and everyone. I would like to recognize the manager **, ** and the rest of her team. Her back line (cook area) was very structured and kept the food fresh and coming through so there wasn't a long wait time.

Indulging in the Spicy Grilled Chicken Sandwich at McDonald's in Highland was a culinary adventure. The first bite into the tender, juicy chicken revealed a burst of flavors that danced harmoniously on my palate. The spice level was just right – enough to excite my taste buds without overpowering the dish. The sandwich's crispy texture added an enjoyable contrast, making each bite a delightful journey of sensations. The Highland branch's service was swift and friendly, enhancing the overall experience. If you're in the mood for a satisfying, zesty meal, don't miss out on this gem amidst the fast-food offerings.

This morning, Aug 17, 2023, at 8:10AM I came to located at 2105 Richmond, No.10357 and I witnessed an extremely kind and friendly cashier who was a smart leader. She looked right at customers, listened and helped.

I buy breakfast and other meals for myself and grandkids and they know that McDonald's is out of the question due to everything tasting like syrup in breakfast menu and burgers are all way too small but pricey. This place is gone to hell in a waste basket.

Today I ordered the new cheesy jalapeño double bacon burger meal! First off they bring me a chicken sandwich with jalapeños tossed on top!! I come back and tell them I ordered a burger not a chicken sandwich. Then they bring me the burger. The squeeze cheese was freezing cold. The burger barely was warm so when I ate the burger it tasted cold with all that cold ** cheese squeezed on top! Ruined the whole experience of what that meal should taste like.

It was very bad, yesterday I went to McDonald’s around 7:50 pm for my break at work and I waited almost an hour to get my food and people were just doing other things instead of giving me my food. I’m not very happy.

I went to MD near me to redeem my over-the-phone resolution to a incorrect order. The manager told me that she could not find a slip to write to on for when I come to redeem the order, but let them know that "Teressa" said to give me another fish sandwich. The male at the register blurted out that, "She's lying! I'll take care of her when I see her, because the book is right here." I said, "Sir, I heard her telling someone that there were no more slips, so she'd write it on a paper." The male said it again, "She's lying!" I said, "Sir, whether she's lying or not, this should not be the way you talk to a customer about a fellow worker." He said, "I'll get her." I wanted to walk away, because his attitude was deplorable. I asked for his name to report the matter. He stated, "Go ahead and report it, I don't care." I took the bag and left. Never will I ever go there again!

McDonalds is not taking responsibility for their incompetence for my being burned by Hot Coffee in the drive thru on June 11th. They did not return my calls for weeks and now they just apologize for my “Inconvenience”. Seriously! I was burned, couldn’t work as I work on computer 10 hr days typing. Missed time with my Family and well as my SUV still smells like Coffee. My tears were real! My pain is real. I Matter!

Drive thru worker was rude as heck and on his phone the whole time. Manager was also rude. Her name is ** from Store 14491 Orlando FL. Nuggets burnt, no napkins and burger was very dry. Poor customer service ever.

All these foods suck because they don't have normal food. They put some ingredients that are not supposed to be in it. For example every fries usually have potatoes and oil on it, but McDonald's have like toxic in it and some ingredients that are not even a thing. The food tastes good but in reality it's not. So I suggested that we should eat McDonald's fries!

I always order my breakfast sandwich two egg biscuits subbed well done English muffins sub with round egg. It took me a long time and I only go to one McDonald's now because now they know me. It used to be they would continually mess up my order. Now when it comes to the hamburgers the quarter pounder meat is okay the 10 to 1 patties the small patties is nothing but junk full of additives and poison. When I say that I'm talking about chemicals that is not safe for your body. That is a reason why you can take a hamburger put it in the refrigerator for a year pull it out and never deteriorates.

I wrote down my order and handed it to the associate. Circled NO PICKLES. Quarter pounder with cheese had pickles, but wasn't bad after I removed the pickles, even though the meat patty was as thin as the one on the Big Mac. The Big Mac's bun was dried out and the fries were lukewarm. I placed my order around 4:40 pm and would swear it was all left over from lunch. What a disappointment that the prices have skyrocketed and the food was TERRIBLE!!!

A new Drive thru agent who didn't pick up 'two senior black coffee' yelled with starring eyes, "Why did you ran off (to next window to pay)!" And added while hand out the receipt, "Complete your order before you go!" And closed her window. Never seen any order taking agent this rude and what I got for Egg muffin thru app order were the toughest muffin ever. When we tried to cut it with a bread knife, it sounded like baguette cutting and the muffin was super chewy like a jerky. I don't get today's experience at this specific spot of McDonalds.

I asked if she could fill up my coffie more at the drive though. I asked because there was hardly nothing in there and she said no and I asked if I could have my strawberry smillie and she said pull up to number 1 because I still hadn't have my food 45 min later I go in to geet the smillie and they where just talking and on their phone.

I have tried using their app on many occasions. I usually stop for breakfast several times a week ... I have lost points... Number not working... Many reasons for issues and I have had the person at the window say they have trouble with it multiple times a day... This is ridiculous.... If you want to offer an app make sure the thing works most of the time... An occasional catch is one thing but this is almost every time I use it there is some sort of problem... Ridiculous ...

Yesterday, This was the first time that I placed an order online at McDonald's and I went to pick it up at the front counter at this particular establishment. When I walked in there, there was other people waiting as well. To my surprise, I could not believe the young people in the back that were working, they were talking very loud with cuss words so bad that you could hear it by the front door. For this, I will never go to that McDonald's again. That is very poor customer service. Plus to top it all off...The food was not even warm. This was at the McDonald's At 822 College Rd, Wilmington, NC.

On April 13, 2023 Island into the New Jersey location and spent $18.87 for two meals at the McDonald’s upon completing my meal. I went up to the counter to get a refill and was advised by the gentleman that they do no longer give refills. I’ve been requested to speak to a manager. The manager, with a very bad attitude, came up and said who wants to speak to a manager. I didn’t ask what his name was. He said he didn’t have to give me his name you’re the manager he said he was. I said I would like a refill. He said we don’t give out refills. You can pay for another drink, but it won’t be the full price I said you guys don’t give refills? He said we have not given out refills in about two months. I said, where is the sign that states no refills? He stated they didn’t have to put up signage. And then requested the number for corporate.

The app is kinda..well silly. An ice cream cone is like buck fifty, and you want 1500 points to get a free one? That's just silly. I just find it funny that such a successful company can be so cheap, 6000 points for a happy meal? I think these points should be carefully reviewed better.

I went to McDonalds, store 7231 in Ocala. The lady taking the order, did not apply my APP code, so why bother to have an APP? and promote it, if they are not going to be using it. I did not get the promotion I wanted, Ice Coffee Vanilla flavor for $.99. I also order 4 more coffees for my office. What a disaster, THEY FORGOT TO PUT VANILLA FLAVOR ON 2 the coffees. I brought this to the manager, to please train the people taking the order, she said they did it correctly!! What a joke! I was the ONLY person inside making an order. I went inside, because I wanted all 5 coffees correct. Please take the time to listen and type the correct orders.

I hate McDonalds more and more everyday. Got a chicken sandwich meal & my sweet tea was a little bigger than what use to be a small drink and my chicken sandwich looked like 2 chicken nuggets thrown on a bun with a pickle, nothing else for twice as much as what we use to pay. Disgusting!

McDonald's was once very good. Now they have declined so much. The big Mac is a shell of its once great self. Meat paper thin, they compensate with more shredded lettuce and sauce. It's half the size it once was. Their breakfast has also declined. Once I would stop Daily for breakfast now it been six month or more.

I get enough homeless people begging me for money on the street, It is very uncomfortable. Now McDonalds begs me for a donation when I pay for my food. SO OFFENSIVE! If I want to donate I will, I don't need someone putting me on the spot extorting money from me! I feel like I had better donate or they will spit in my food. If I wasn't hungry I would have just drove away. McDonalds needs to stick with selling food and stop extorting money from us poor customers.

I have visited this restaurant 3x, not one time have I ever made it home with the order intact. This Tuesday I ordered 2 Big Macs, 40 PC nuggets and a regular hamburger. Asked them to repeat order, got to pick up window, asked server IF everything is in the bag. With a rotten attitude said that whatever I ordered is in the bag. Made it home, only 1 box of 20 nuggets and 1 Big Mac. Called mgmt, she couldn't care less and hung up on me. I will NEVER come back to this place.

I used the McDonald’s app to order a McDouble and a free Friday fries they advertise on the app. Unknown to me the app errored and did not include the fries. When I showed up at the window they would not correct the problem so I did not accept the order. I contacted support. When I answer their questions they just pass me around to someone else and will not resolve the issue. McDonald’s is a rip-off artist!

From car, I ordered an egg McMuffin meal. The amount was $6.09. I gave the girl $20 and 10 cents. My change was $13.86. I decided to ignore the change. There was no potato in the bag. The sandwich was cold. The girl was very uncomfortable and, obviously, very poorly trained. That’s not how I remember McDonald’s.

I made a purchase and order yesterday 03/06/23 as a mobile pick up at 5707-13 Church Avenue Brooklyn NY 11203 approximately 8:11pm. However, my mom went pick up the order but the app did not provide any order number. There was one of the employees a gentleman who ask my mom if she had a Mobile order. She said yes for 4 frappes and other items. The guy knew what the order of was. But then there was a lady who stop my mom from receiving the order saying she needs an order number. My mom explained so many times that we did not retrieve an order number from the app. So she ask to speak to the manager. The woman then proceeded and say she’s the manager and that she needs an order.

Gosh since I was a kid McDonald's was the one I thought of when I craved a burger. The Sad thing is the McDonald's Commercials are the only place where their burgers look like a real burger!! The size in person is ridiculously Small. Let alone the Taste is stale so and salty. Sooo disappointing.

I went to McDonalds in Sicklerville NJ (store number 18576). I think they are stealing money. I ordered my meal and they did not give me what I had ordered so when I looked at the receipt I noticed it was a duplicate. I asked to speak to a manager and a guy who refused to give me his name came out and said that this is how they print them. He told me that he was the only manager yet when I mentioned I was going to call their corporate office suddenly the "real manager" arrived at the window. She wanted us to drive up and wait on the side while she helps other customers. I told her that she has not finished helping us so why would she start helping other customers? I guess because we are ** she said she was done (with no receipt). She then called the police. I walked in the store asking for the receipt and she refused to give me the original or any type of legible receipt. I truly think they are stealing.

No, just no. Shorted my change, food was cold, burger wasn’t assembled, refused to warm or assemble the meal and refused to refund cash paid. This entire experience was while working with the manager Betty. I was forced to leave the restaurant empty handed. I promptly drove around back and cut into the drive-thru. The first window refused to help me. I produced my cash receipt at the second window and demanded a refund. Betty initially refused to refund my money. After a short stalemate, she gave me a pile of quarters as change and shorted me a dollar. If you’re desperate enough to eat here and require a legitimate refund, be sure to ask for Betty.

I swear on a bible the ** manager spits on food. He spit at me and spit on my food. Just because there was no one to wait on me at the drive through. This guy is a sickening hot head.. Ex-con... This is the truth and nothing but... The ** manager spits on food.... He spit at me at the drive thru then spit on my food and threw out the window and called me a ** because they could not wait on me from the drive through.... They were so mixed up.... Gave people the wrong order... That bald guy was yelling at everyone. He is an ex-con. No doubt about it. Makes your skin crawl. What a creep.

At McDonald's, the breakfast, in my opinion, is wonderful! But the rest.... :( The food was terribly soggy, and barely had any flavor at all, and the sandwiches were EVEN WORSE!!!! The sandwiches looked nothing like the ones on the menu, and they tasted like like they were bought frozen from a cheapo-deapo store, not a $5.00 sandwich!!!! Overall, the experience was DREADFUL. I hope Mcdonalds can improve.

I visited the McDonalds on Blairstone Road, Tallahassee, FL. I can't give you more info, like a store number, because they don't give receipts. When I asked for a receipt, I was told, "we been out of receipts paper for a minute". I called to speak with a manager and he also said they were working on it but no luck. I asked about a hand receipt and the phone got quiet. The bottom line, if you need a receipt they won't (or can't) provide one.

Today I got McDonald's, as I drove off and parked in a nearby store's parking lot to eat, I discovered that the food was so good that my soul ascended to God and I spiritually high-fived him. Great job.

I stopped in McDonalds yesterday wanting 3 fresh hash browns and a large ice coffee reg. I waited over 5 minutes for someone to come to the register. I had to say, "Is anyone working here?" A woman appeared and I told her I wanted 3 fresh hash browns as the ones sitting under the heat lamp I known have been sitting for a while. The employee dropped 3 hash browns in the fryer and walked away never to be seen again. Another woman appeared and took three old hash browns and tried to give it to me, I explained I ordered fresh hash browns. She gave me three fresh hash browns and walked away. This morning I entered the same establishment and used a stop watch to see how long before anyone noticed me. Five minutes and 40 seconds it took before the woman at the drive through noticed me and asked what I wanted. I said three fresh hash browns, before I got to say the coffee she walked away.

Had to Wait with no one in line. Guess I should be glad they have some employees and not everyone is sitting at home on my dime. How Long does it take to zap some frozen hotcakes? At least employees were nice from the little I could understand from behind their STILL masked faces.

I placed the order on the app, put in my custom choices, no cheese, no ketchup. I got only cheese and ketchup. These people have a screen in front of them telling them the exact order. I don't understand why making a burger has become too hard for people to do. It's almost Every time I order from McDonalds and I don't notice until I get to work. So in the trash most of it goes. I will go to BK for my lunch from now on. I'm tired of wasting my hard earned money.

I went to the Mcdonald's on Dixie Highway in Louisville, Kentucky, and all of my fries and chicken were either undercooked or burnt. When I asked for a refund they declined and shut the window on me and stood there telling me to leave.

11/23/22. Went to the McDonalds on Greenway & Reems in Surprise, AZ. I arrived at 11:43, the site said they closed at midnight. There were no cars in the drive-thru line. I got in the line, and there was no response. Shortly after, I saw 1 male associate leave. I drove up to the window and saw a young male associate with a blue t-shirt sitting on the counter, but I couldn't get his attention. I drove up to the second window and saw a female worker with a black shirt and another with a pink shirt; neither acknowledged me.

Shake machine always down, terrible service, and never get my order right. I orderd with my mom from a kiosk. Order didn't go in. Went and order in person, terrible service. Never gave my food. Me want Big Mac! Oh and thanks McDonalds for running around like a chicken with their head cut off and only focusing on drive through.

Like McDonald's food once in a while, but any more I hesitate going to this restaurant at 2520 47th St. in Greeley, CO. because the service is so inconsistent, especially today 11/7/2022 at 4:20 PM. Several times before, I could not get waited on, or my order was incorrect, or I never got my order, but I figured today I would give them another chance. Poor decision. I went in the restaurant and I noticed immediately both computer ordering stations were down, so I couldn't use them to order like I usually do. So I went up to counter to order, and I noticed there seemed to be only two people behind the counter, and they were running around like a chicken with their heads cut off trying to fill orders from the drive-thru. Both of them looked lost, and they didn't know what to do. After waiting 15 minutes at the counter, I decided just to leave and go to Five Guys because I know I would get waited on there.

Never been so disrespected. I waited 20 minutes and decided to go check on the rest of my food ($50 order). I asked for fresh fries since they were now ice cold. They just repacked the same fries in a new bag. I asked if the food was fresh. They said yes (it was not and it was cold since it was not even in the food warmer and on the counter). I said okay and said I was upset about the 20-minute wait and everyone just chatting since they forgot about us. On the way out, they called me a ** before I made it out the door. I asked if they were talking about me, they said yes (this was the manager). I asked for a refund and they asked me to leave the premises.

I recently had dental work done so my eating options are limited but I'm addicted to your bacon egg and cheese biscuit but I finally got a half decent breakfast today. The biscuits were really soft edges not hard and I was able to eat it without hurting my gums. Thank you.

My family and I went to McDonald’s on Business Loop the roundabout basically in Columbia and we ordered a McChicken, McDouble a couple of drinks. Fanta, Coke and a Dr. Pepper and a Chicken Nugget Happy Meal. Most of the meal was good but the fries, oh the fries they were absolutely disgusting and undercooked. I might go again but will not get fries.

McDonald's Mega City in uMlazi south of Durban, the eat-in experience has gone from bad to the horid. Staff couldn't be bothered about being polite, let alone professional. I ordered 2 Big Mac Meals as eat-in at 16:30 yesterday, I got up and went to get my 'unfinished' order at 17:03, as a take-out. No apology, no attempt to salvage the situation. In-store management is as lost as the floor and kitchen staff. Mom and Son bonding session ruined. Considering we are still within International Customer Service week, this branch has certainly lost a patron. Guess I will have to travel to town for my family favorites.

9/2022 It had been about ten years since my last cheap Mcdonalds burger, so I thought I’d do an experiment & bought a cheeseburger a month ago, and OMG, it was still the worst inedible garbage EVER. How DOES this place stay in business? I’m thinking it must be because of their newish chicken thing. So today, I’m feeling brave, and I try the crispy chicken for the first time. OMG. It went in the trash. It is not actually crispy, but more like FULL of grease. Yuck! And you can see how they smoosh the layers of processed chicken together. Normally I do chicken filet, and yes, I will NOT EVER eat another chicken thing, or burger from McDonalds. The quality is so bad. They get a minus ten for their HORRIBLE so-called food.

Do is no go here!! Is very no good food. Me is order burger but guy say "which burger?" Plus me is MAD!!!! Worst service ever!!!! That is so rude. He knew burger. Why no understand? Me want BURGER!!!! Also me finally get burger but no taste burger. Burger is WRONG!!!! Burger is no has ketchup!!!! ME MAD AT MCDONALD'S!!!!

The store on Finley in Birmingham, Alabama just flat out horrible. The shake machine been down almost two months, the lobby never open, the employees attitude just no way to say it more than they are very disrespectful, food always cold, and never get the right order. This store needs a new crew.

McDonald’s in Dumas AR ON RT 65. Ordered at kiosk with pay cash option. Was Not crowded. Waited and waited. Two people ahead of us. All the employees seem to care about was the drive up window which was not crowded. Either it said our order was in progress and then it just disappeared. Also while we were waiting there was a panhandler that came in asking for us to buy him food. I’ve never experienced at other McDonald’s. Finally one of the employees turned around as all of us were getting a little disgruntled and she wanted to put our order in again. Didn’t get it. Walked out of the store.

I recently ordered an order from the Congress Ave location in Lake Worth, FL. I recently read an article that people noticed the burgers are smaller than before. Well I am here to tell you that McDonalds is yet another example of corporate greed screwing the public. I received a Mcdouble and the meat patties are smaller. Shrinkflation is happening here as well. I should thank McDonalds for completely turning me away ordering that garbage in the first place. I will no longer buy fast food especially from a crook company like Uber Eats with McDonalds. Good luck McDonalds. Keep this up and eventually your company will be a memory and not a good one. Your company was built on the servicing Americans. Now you are like every other corporate entity and take advantage of hard working people.

You get a good size sandwich at Arby's, the one you get from Burger King is not as big as Arby's but still your money's worth. McDonalds gives you a thinner piece of fish & smaller yet. All three have sold them for 2/$6. I have mentioned this to McDonalds & they don't seem to care.

If you're looking for a quiet place to eat, McDonald's is the restaurant for you. However, the food is incredible, and the staff does their best with the limited number of employees. Keep in mind that it's not the employees' fault if the restaurant is understaffed.

I was surprised to see on my receipt from McDonald's that they are rewarding customers ONLY if they leave a "Highly Satisfied" rating on their reviews (BOGO). This is akin to paying someone for their vote. Seems illegal or at least a highly unethical practice. The result is their reviews will be inaccurately slanted to positive just so people can get rewarded even if the experience was negative. Unfortunate, this website doesn't have a place to attach a picture. Otherwise I would have attached one. The receipt in question is from store #19145 in Summerfield, FL.

I ordered in store and it took over 30 minutes to receive my food. I asked one of the employees why the drive through kept getting their orders and not anyone in the lobby, he said they went in order of orders that they have, which was not true they had cleared the line three times while I was waiting. Then I saw one employee taking gum out of his pocket, stick it in mouth and keep on going without cleaning his hands. There were two employees that finally came up front and started helping. My wife did a complaint online to corporate and never heard anything back. This is not the first time we have had a problem with that store. Orange Texas McDonalds on 16th Street.

I have gone to the drive thru to get some food and the customer service is horrible, no matter what time of the day, they just seem miserable working there. No one ever says good morning, good afternoon or just how are you today how may I help you not WHAT CAN I GET FOR YOU, not even a thank you and when you go to the window to pay they don't say hi or thank you. Seriously, customer service is a -zero.

If you truly think the kiosks are not solely greed oriented! Then why not have a pay at the counter option that is easily understandable. Or actaully have one at all? You will be ordering from robots before long! Corporations get their greed satisfied, while people lose their jobs and have to depend on Their handouts!

5-26-2022 at 8:06pm. Went through the drive thru. Ordered 2 of the 2 for 6 (3 Big Macs and 1 Quarter Pounder with Cheese) and 5 McChickens with no lettuce and 2 large sweet teas and 1 iced coffee. Get to the pick up window to get our meal. They give us the drinks and tell us to pull around to the number 1 waiting spot... We wait over 20 minutes for our food. When it finally is brought out the whole order was almost cold.

I was disappointed when a manager hadn't reported the ice cream machine wasn't functioning. My little niece was really looking forward to a ice cream cone. The employee was rude and not trying to improve the issue there in Lemoore McDonalds.

When I went to the local Micky D's to get a 20 piece Chicken Nuggets I got a half eaten piece of chili pepper inside a piece of raw chicken that smelled like **. Not exactly the food I was looking for when I went to the place. WARNING::: DO NOT GO TO WATCHATOON'S MICKY D'S. IT MADE THE WHOLE TOWN SMELL LIKE **!!!

McDonald's in Camden, Delaware is fairly new. This was my second time visiting this McDonald but I've dissatisfied with both of my visits. My last visit was April 14, 2022 around 1900 hours. I placed my order and was asked to pull to the first window. Nobody was at this window so I went to the second window. Two young African American females seemed agitated. They said "you rode by my window." I said "because nobody was there." They asked if I would back up to the first window. I gave them my credit card and asked them to take it to the back window. They gave me my food which was nice and hot and seemed fresh.

My complaint is about McDonalds Corporate McDonalds App. The McDonalds App codes don't always work. McDonalds gets our personal information for marketing purposes via the McDonalds App, but the so-called perks of using the McDonalds App are not always received by the customers. I contacted corporate about one recent incident, but they told me that they couldn't trace the transaction with just the code and the cell number we use affiliated with that McDonalds App account. However, I am sure they have no problem tracing personal information from our McDonalds App for their marketing purposes benefit.

I guess the employee decided to buy their lunch with my card my card hoping I wouldn't notice but since it took so long to run my car I want to head and check my bank account and sure enough they had bought food on my card that I did not receive leave. Had to demand for and for a refund because they acted like it was my fault and told me the charges are still pending even though they are for 2 different amounts.

ANOTHER WRONG ORDER, thought I would give it a try again after saying I would never go back to McDonalds again after screwing up order after order in the past, so after a year I went back thru the drive thru and needless to say they screwed up my three item order, I swear and these people want a raise? They need to be fired or taught how to do business. Whatever happened to telling people what is in the bag they just handed them cause if they don't know (which they don't) I damn sure don't know what I'm getting. Terrible service, the worst. A bunch of lost zombies is what they make me think of, pitiful. I'm will copy and paste this in ever review board I can find.

I went to McDonald's and they charge me 50 for Big Mac when I only came with 49. The casher told me that I can't read correctly and told me to get glasses. I am file a report on your casher and now I'm mad.

What kind of toy is a paper pop up card for a kid? My son won't play with it. He don't think any kid would. Lately they had a lot of girls toys in there the last few months because of the new Disney movies and the toys they have you have to play on the cellphones to play with them. They won't work unless there is Wi-Fi or if the toy isn't new. Isn't fair for any kids. Can't play it with the cellphones. I don't know if they gotten cheap or they really don't care what they put in these happy meals as far as the toys.

I was at your McDonald's in Arcata, CA today (12/15/21) at 1:30 PM. I ordered an apple pie and a cinnamon roll on your app. In a few minutes, a young man came out and informed me that you wouldn't have any cinnamon rolls until 3:00, and that I would have to return after that to get one. I asked to speak to the manager. A young girl claiming to be the "manager" came out, and I informed her that I had just made a special trip for this order and could NOT return at 3:00. Therefore, since she was unable to issue a refund, I would like a rain check for the cinnamon roll to pickup on another day. The so-called "manager" was totally uncooperative, refused to do anything and merely repeated that if I wanted my order filled, I would have to come back at 3:00.

I went to McDonald's on Causeway in Brandon. The drive through was atrocious. The girl couldn't get my order right then disappeared for 5 minutes. I asked if she was still there and she said yes. I get my order, no sauce for nuggets, the girl that brought it out was upset she had to go get it. I get home, open a burger, and it only had one side of the roll. They can't even put a hamburger in together!

Employees left me out in the snow and wouldn’t answer the drive through. They locked the doors and it was freezing. I asked the employee a simple question and they were so stupid they answered a completely different question. Dumb employees and bad food.

I’ve never gotten one of my orders right and if it wasn’t missing hamburgers, fries, it was raw meat and when you go in they act like it's your fault lol. The employees are too good to be there on top of pay. That's nothing when you run around for 6 to 8 hrs like a chicken with its head cut off. Never again will I eat McDonald’s. Thanks for clogging up my organs and Arteries making my blood so thick throughout the years that you pass it off like ketchup packs in twos.

I used to want to go out to restaurants, or just eat out in general. But Now I’ve seen which ones are a good choice, and which ones are bad. I will be doing a review about Mcdonalds. Mcdonalds is a play a lot of people eat. They have one almost everywhere you go. But you have to realize how bad it is for you. “The beef patties are formed from ground beef in a factory, then flash frozen and sent to McDonald's restaurants. Before they are served, the patties are seasoned with salt and pepper, then grilled for 40 seconds.” According to a video from McDonald's Australia. Then the fries are overly packed with things you don't even need on a french fry.

No, Prices on menu in drive through. Lady that takes your order cannot speak English very well and cannot get order right and does not understand what you say and charges for a large when I order medium. I cannot understand why McDonalds would let this happen. Until this issue is rectified I will never eat at McDonalds again.

I ordered a Oreo mocha and paid for it. After that I had to wait for 30 to 40 mins before they told me that the Oreo mocha had finished. They gave me a refund and I ordered a hot fudge sundae. I am not satisfied with the service as I had to wait a long time and I did not get what I paid for. I would not recommend anybody to go there.