McDonald's Reviews

My husband was nauseated Sunday morning. We did not go to a doctor, as we need to have someone test the worms so we know what they are. I have photos, etc. The franchise store had a young girl call who said she was new and really didn’t know what to do. The second young girl who called said she was glad husband was feeling ok and said goodbye. I am appalled that McDonalds can get away with this. It ruined our entire Easter weekend and of course, we would never patronize McDonalds again.

I'm pressed for time to get to dialysis so I can't go back to get it corrected. A lot of times I go to McDonald’s to get the orange drink because I’m getting tired of carbonated drinks. But I have seen it where they are serving the Hi-C orange tasting like water for 2 weeks in a row. I complained to the person at the window, and he told me his manager tells them to serve it anyway. This makes me not want to give my business to any place that thinks that way and allows their people to make these mistakes this often. I'm thinking of not going to McDonald’s anymore.

I just stated that I'm 48 years old and don't recall half an order or when the box is opened naturally. Anyway, I'm sure you get the idea. The only problem was I asked if he could give me a full order. He snapped the box from my hands and accidentally knocked over a few boxes of forks, etc. that were on the counter. He proceeded to refill it. What's bad is he did the same exact thing and the box was 2-3 inches below the top full of fries. Anyways I didn't eat the fries and finished the Mac and again vowed to myself never to come back at this particular McDonald's. I called the franchise number listed on the receipt and there was no message so I just assumed and left a message.

The lady that did my x ray (Shelly **) said a lady came in the day before and had fell at the same McDonalds in the same oil spill. I called Angie after I got out and told her what they said, she told me the insurance company would be in touch with me and I told her if I hadn't heard from them in 3 days I would call her back she said ok. So 3 days went by, no calls from anyone. So I called her back 2 times got voice mail. I left 1 mess. for her to call me back. I gave her my cell, home and my husband's cell. As of Oct 20, 2008, I have not heard from anyone. Today Oct 20 about 12:30 PM, I Email McDonalds corp. office. I have not heard from them yet.

As a result, the employee communicated with a female who appeared to be but may not have been a customer. This female approached me in a hostile manner regarding a matter that did not concern her. I was then assaulted by a third party from behind. I was hit in the face, hair pulled and knee in the stomach (I am pregnant). I asked the employee for help to call the police - my life was in danger. The woman went outside to get a weapon. The employee would not call the police. At that time, I ran outside and called the police myself.

At 11:15 am, I talked to the police and then the ambulance took me to the hospital. I have a swollen nose. I could not take X-ray because of pregnancy. My sonogram shows that I have some internal bleeding inside my placenta. I just had a sonogram only three weeks ago and my baby was fine and now because I was assaulted, I have to go to the doctor in two days and make sure the bleeding is not getting any worse. I also made a report with Megan from McDonald's corporate headquarters.

The only people working were one person doing the drive-thru, and the one girl taking orders at the counter. They both acted like they were on drug or some things. They were so slow they might as well have stopped doing anything. It took them forever to take an order, then to turn around and fill it was ridiculous. After they finally took my order, I then waited for another 10 minutes. My order was 1 chicken nugget kids meal. After the manager heard me and another customer complaining about waiting so long and what bad service we were getting, she finally went and got a container for my nuggets. Then she says, "Where the nuggets?" She was told by one of the slowest cooks I've ever witnessed they hadn't put them down yet.

I just asked for my money back. Then she wants me to sign the refund slip. I asked her if she wanted me to put this is the worst service and ill ran fast food place I have ever witnessed. She said I didn't know what I was talking about. I told her I had owned a fast food place and when you have people waiting, everyone pitches in to get your customers served as quickly as possible. You Plan ahead, have food ready And you require the people you have working behind the counter to actually be alive. The role of manager is to make sure that things run smoothly, everyone is doing their job and your customers are happy when they leave. The manager's job is not to completely ignore the customers waiting and do absolutely nothing to help out. Her answer was, "Then why do you even come here?" I assured her I wouldn't be back. I was not the only one upset about the slow service. Others waiting in line also left. I guess McDonald's makes so much money they no longer require good employees, good service and don't really care if they have customers or not.

Then I asked to speak with the manager and asked her if the camera outside the McDonalds is the camera that the towing company uses to observe the costumer when they park, she said that she did not know. However, she did say that the camera was used to monitor the drive thru.

I will like a lawyer or someone who knows about law, because for one thing the towing company argues that they use the McDonalds camera to monitor parking violators and on the other hand McDonalds owns the camera and affirms that they do not know if the towing company uses the camera to monitor parking violators. This McDonalds manager argues that McDonalds have nothing to do with the towing of vehicles by this company but at the same time they have a camera in their building which they use for customer security and the twoing company argues that they use this same camera to monitor parking violators. I need to be advise on what to do and who to complain to, because this action by McDonalds and their parking lot towing company is fraudulent and totally unfair.

I had to pay 216.73 for my vehicle, and me and my daughters had to spend several hours for my vehicle to be returned.

I was with my two daughters and I had to go across the street for two minutes to buy something. I went back to McDonalds to order food. While I was waiting for the food, a guy from the twoing company who controls the McDonalds parking lot came inside the McDonalds and told the manager that 4 cars were towed away.

When I look outside my car wasn't there. Then I went outside and talk to the towing company guy. He told me that the camera that is located in the McDonalds buiding was the camera they use to see when people park their car and step out. I then call the police and eventually my car was returned. Then I asked to speak with the manager and asked her if the camera outside the McDonalds is the camera that the towing company uses to observe the costumer when they park, she said that she did not know.

However, she did say that the camera was used to monitor the drive thru. I will like a lawyer or someone who knows about law, because for one thing the towing company argues that they use the McDonalds camera to monitor parking violators and on the other hand McDonalds owns the camera and affirms that they do not know if the towing company uses the camera to monitor parking violators.

This McDonalds manager argues that "McDonalds have nothing to do with the towing of vehicles by this company" but at the same time they have a camera in their building which they use for customer security and the twoing company argues that they use this same camera to monitor parking violators.

I need to be advise on what to do and who to complain to, because this action by McDonalds and their parking lot towing company is fraudulent and totally unfair.

Again I asked for a glass of tap water. She said that there was NO tap water and that if I wanted water I could buy bottled water or go into the bathroom and take water from the sink tap. I refused and she again offered bottled water to buy. Had I not paid for the burger, I would have left. I told her I thought that in NY one cannot refuse a customer tap water. I look forward to hearing from you.

Thirst!

Lost the three dollars I paid plus twenty minutes of my life.

I left without ordering anything which is more costly than just giving me water or charging me twenty five cents for the paper products. I hope so many people leave without buying any products on account that Mcdonalds won't give any appreciation and offer a complementary water. i hope so many people leave that they will be pursuaded to give a free small soda with any purchase!

I left without ordering anything which is more costly than just giving me water or charging me twenty five cents for the paper products. I hope so many people leave without buying any products on account that Mcdonalds won't give any appreciation and offer a complementary water.

When I explained to the woman at the window that I have never had to pay for extra before, of course she didn't believe me and told me that they started it back up a month ago. When I explained to her that I was there last week and no one had mentioned it. She told me it was that person's mistake and she was right. I still did not get what I asked for and in my eyes, that is horrible service.

I will no longer give my money to that McDonald's.

I decided to ask the people working if they could double check and this time it was a lady and she said oh yeah and went to the back. My friend and I heard her say, that bag I found, I put it back here and now I can not find it. a man laughed in the bag and said haha you cant find it she came back and told me that the bag she found was no longer here and that someone had come to claim it. i asked what it looked like and she told me that it was purple with patchworks, which is what my bag looked like. I asked her if she had seen the person she gave it to and she said no i was taking a break, he actually gave it to the person. she then pointed at the same man who told me he hadnt seen a bag in a long time.

They then said that it had only been about a half hour since the guy claimed the purse. I hope to here back about what can be done about this situation and the fact that this guy gave me purse away and then lied about it to my face. I was thinking that maybe they could look at their security cameras or if i could find out their policy about the situation. Because they said they had the purse in their possesion but then falsly turned it over to someone or the guy behind the counter took it.

Since I am only 17 years old I do not have very much of my own money but I had about $50 dollars in their and a few other possesions. I also had jewlery in various forms.

On top of this, my co-worker was with me and she ordered chicken nuggets, well...as the cashier attempted to fill her order, she dropped the bag containing her food and it opened onto the floor. This cashier picked up the food and took it back to the cook, who replaced the box and put it back on the rack to be served to another customer.

As we stood in line, my co-worker saw that the cook simply replaced the 2 or 3 nuggets that fell on the floor and put the same box back out to be served! That is utterly disgusting! I believe that those at the top of the chain need to send a few people down to St. Croix to do a spot check on their employees service from start to finish. Despite the fact that the employees take forever and 3 days to serve the customers, they are very rude and not the least bit friendly. McDonalds has a bad reputation on this Island of being rude. However, since there isn't much more fast food competition on Island, McDonalds still has customers.

When we drove to the window to pay,there was a young male standing on the other side of the drive thru talking to the rude employee. When the employee took our interac cards,she interrupted what my boyfriend was saying to her,to ask the young male a question...he was undoubtly her boyfriend(you are not allowed to give pedestrians there meal through the drive thru...and thats what she did..right in the middle of our transaction.

Then she handed us our Mc Flury's and when she passed them to us they were not level,she held them so that it looked like the contents were going to fall out...when we got them..there was NOT 50 cents worth of extra stuff in them,they were a standard Rolo Mc Flury..when you ask an employee to put in extra toppings they HAVE to put it in,or basically its a form of freud..you pay for something you are supossed to get,and in return you get shorted for it.

When my boyfriend tried to get the rude girl's attention she slammed the drive thru window....I don't know why she acted like this...when we were very polite,we treated her with the most upright respect..and got treated awful in return.....I am very unhappy about what happened tonight,it was completely un called for,I did nothing wrong to this person,this is not allowed in the workplace to treat customers like this,especially to customers who have not prevoked the employee,many have bneen fired for this reason,and for less. I also work in the food service industry ...If ever I treated a customer like this...I can guaruntee,i would be fired the next day.

In addition, I had to ask for nuts and then wait while they searched the back for correct spoon with nuts packages for my sundaes. My order was not filled in proper order. I mean as priorities go, people who came in behind me were helped first, before my order was filled. If my son's sandwich was cooking, she could have at least filled the sundae part of our order. I had asked for water and I never received it. Not even a cup. I can understand having a bad day, but this was not the first incident I have had with this McDonalds and that is why I am writing a complaint.

I went through the Drive-thru a few months back and I had a very large order. I was shorted 4 sandwiches. I didn't want to drive back. It was too much hassle. I had had a long day already. Whoever is in charge of this franchise, please do something about the customer service there. I really think that would better serve your business than the remodeling that is going on. The time I was spending with my son was hampered because of this incident. I had meant to have some one on one time with him and instead I was having to babysit the staff of the restaurant. On the previous visit I was shorted $5 worth of food.

I then paid for my order and get to the second window, one of my items had been left off...! I then asked is there any way for them to charge my card and replace the items that had been left off. (As a manager I would have gave the customer the replaced order at no charge, it was'nt my fault the order had been messed up.) No the manager an ** handed my credit card back and told me they did not have time to ring up another items, I should have told the mexican american who a messed my order up in the first place to re-do my ticket. WHAT! She messed it up because she could not process the english language and now I'm supposed to go back through the process again! I took my order and my card and left!

On the second occasion, I try the drive through again, this time a ** teen took my order and I repeated it twice it was process correctly I took my ticket went to the second window....guess what I was handed one large order of fries by a Mexican American manager, I looked at her and asked her whose order is this? I gave her my ticket I had ordered a chicken sandwich, fries, and a coke. She looked at me and said keep the fries and started shouting at the ** girl who took my order...I said excuse me did you look at ticker order counter to make sure the order was correct...and did you not look at my ticket it is correct. I made sure of that before I got to the second window, now who handed me the large fries...not her! You did. she handed me my correct order and again I left.

The third time the same thing happen again this time it was two mexican americans same thing again...order correct in the back...wrong when I get to the second window (there is several weeks that go by between each visit same thing happens again and again). Fourth and final time 8/15/2008 I decide to go in no more of this drive stuff...well this must of being the morning of the mexican revolt. I go in and say "Good morning" this young lady acts as if I wanted to take her family hostage, the way she looked at me and never move her lips to say anything, I proceeded to place my order she got everything correct, she asked if my order was to go I said yes, she then proceeded to roll her eyes and look down as if to say, "I'm not feeling MCDONALDS today and neither you!"

Mind you now this is my first time seeing this young lady at all...never seen her before in my life. I had paid for a deluxe breakfast and a medium coffee guess what she put a small on my ticket 69 ks#04 store 6362 08/15/2008, I stated no I wanted a medium coffee what will I have to do for the correct size? She looked at me very cold and said nothing and walked off. I saw the manager was very busy, so I looked around for a customer service number and low and behold it was on the wall 1-866-250-4144 ext **, I did asked the manager was that the customer service complaint number? She stated it was I again took my order and left the store.

On four separate occasion I have put up with the worst customers from the management staff and their workers. All Mcdonalds is not like this I have been to a few; yet this one has the worst staff in the world minus the ones who really went out of their way to get the order correct! The consequences is a negative complaint! I won't go to this store again. Unless I take this form of complaint with me each time! W Britton Road Oklahoma City, OK 00007-3114

5 days work is $1,076 / 3 dentist visits at $59 each / $250 to extract the tooth

thay made me a new order and i left only to see when i got out of the drive thru that they hade lift out some of my food so i park in the car park and went inside i told the manager that i was not happy and then he gave me the rest of my food and he told me to leve i was not happy at all

Gave me s/hand food and told me to leve

I did avoided to cause a scene and just left the area because I think if the franchise owner can be asked to pull customers service training record for the tellers which were on that duty will come out with nothing. To make matters worse, Menlyn Mall Mc Donalds is not listed on the South African Restaurant Locator Website. I am a regular customer at Ekurhuleni and City Of Jozi Metropolitan Mc Donalds Craydon / Midrand / Kempton Park and dont question their Fast Food business approach ever if we will all agree that there is no perfectionist in this world while we dont convert that phrase to poor delivery service excuse. Please, supply an explanation as of why we pay for 100% drinks and receive only 80% ASAP. Best regards

Just Turn My Desire Of Entering The Mc Donalds Fast Food Franchise

As I looked at it, I noticed that this hair was dark in color, but I could not tell if it was actually from me. (My eyes are pretty bad, and the lighting wasn't real good). I then dropped the hair and swallowed my food. As I said, I was very hungry , so, (GROSS AS THIS MAY SOUND), I was not going to let one hair bother me. I began munching down on my big mac again. I took another small bite and it seemed to feel a little funny in my mouth (stringy like), but I swallowed again. Then I took another bite, but this bite seem to actually make my mouth feel as though I had a BALL of hair in my mouth. I then slowly pulled the bite I had just taken, from my mouth, and slowly turning it around in my hand to see if it in fact had more hairs in it. I then pulled a very thin light colored hair from it and dropped it to the floor. Still inspecting it I could see another hair attached to my Big Mac. It was more thick and curly then the others that I seen. Straining my eyes to see it, it seemed to me to resemble that of a chest hair/***** hair. (Getting nauseated typing this)

I then sat my bite that I had just pulled from my mouth into the carton, along with the chest hair/***** hair, with the other part of my burger that had not been chewed on. I then called for my husband to come see if he could see if there was more hairs in my burger. (He has VERY GOOD eye sight). I showed him the chest hair/***** hair. As he was looking at the cardboard carton that my partially eaten/chewed Big Mac was laying in, he was being VERY careful not to move it around alot, he said, " OMG, what the heck have they done to your burger?" I asked in a startled voice, "WHAT ARE YOU TALKING ABOUT?" (my eyes were still decieving me, and I could not see right off what he was actually talking about). He began pointing them all out to me. I strained to see what looks to be a ball of fuzz (maybe thin knotted hair), along with the chest/***** hair.

As my husband also pointed out to me, there is also some cheese that had melted on the side of the carton and it also looks to have a couple strands of hair that had been there with the melted cheese in it. I immediatly ran outside and gagged and vomited. After this, my husband and I went out to McDonalds and I asked to speak to a manager. The manager came walking up and I showed her the hairs. (Not sure of her name, but could point her out if need to). She said she could not see it. I said, "Well get your eyes on because it's right here". She then proceeded to put on her eye glasses. She then said, "Oh yeah, I see them", and went to take the carton with the Big Mac, as she was asking me at the same time if she could get me another one.

I pulled it back and said, "No, I will keep this, and NO I DON'T WANT ANYTHING FROM YOU. I WILL NEVER EAT HERE AGAIN!" She said," It's not like we did that on purpose". I said, "Maybe not, but it's VERY DISGUSTING to be eating a Big Mac and get a MOUTHFULL of hair. She said, "Let me get your money back for you." My husband & I started heading for the door, but turned to look at her again and I said, "I DONT' WANT ANYTHING FROM YOU OR THIS PLACE, BUT I WILL BE TELLING OTHERS AND SHOWING THEM WHAT I FOUND IN MY BIG MAC!" After arriving back home, I was so nauseated to my stomach as I could STILL FEEL the bite that I had taken, that felt like a BALL of hair in my mouth. I could still feel what felt like a hair stuck in the back of my throat. I kept trying to pull it out with my fingers, but was not able to get it out.

I felt as long as I was going to feel that hair, I was probably going to get sick again. My husband told me to try to eat a piece of bread, sometimes that helps. I tried that. No such luck! I kept trying to get this hair from my throat with my finger. No Luck!! My husband said, "Maybe it's really in your tooth and just feels like its in your throat". I then went to the bathroom and brushed my teeth, my tongue, the roof of my mouth, and gargled with water, (trying very hard not to vomit at the same time). Brushing my mouth must have broke something loose, as when I was done, I did not feel it anymore. But the rest of the night, No matter how hard I tried, I could not get the "HAIR-BALL BITE" out of my mind. I woke up in the middle of the night and thought I was going to be sick again when it flashed back into my mind again.

Luckily, I was able to go right back to sleep. Sitting here typing this has not been very easy but I feel someone besides McDonalds Cooperate office needs to be told of that HORRIBLE experience. I have called them on ONLY ONE occasion in my whole life. And that was to complain about a girl that I had never met before but I had seen her a few times at this window. This particular morning, I had ordered 6 Steak-egg-& cheese bagels. When I pulled up to the window, paid for my food, she asked me to pull forward to wait for my order. When she brought me my food outside the Mc D's door, I was joking around and told her, "These are not ALL for just me", and I chuckled. She said, " Oh I figured that, and I was gonna say, I know you don't cook at home". She then gave me a dirty look and walked away.

Needless to say. I was not happy about that, because this girl did not know me personally at all, and she did not even say thank you. I just spent over $22.00 there in one wack, and I did not feel I deserved that kind of treatment. The ONLY THING McDonalds Coop. office did about that situation when I called to complain, was explained that she would call the store I gave her, and have a talk with her supervisor and would send me 3 coupons for some breakfast sandwich that I had never tried before. Didn't know if I would even like the sandwich or not, but I settled up with her with that.

On several occasions, my food that I had ordered was shorted, causing my husband or me to have to go back out there, (Across town), and sometimes they have been VERY slow, and caused me to get late for my work, BUT..... I have to say once again. Yesterday was truely in fact, "as God as my witness", the worst day I have ever had with McDonalds or any other fast food restraunt. And that is "TRUELY MY LAST TIME EVER EATING AT ANY FAST FOOD JOINT!" If I cannot see my food being cooked, or cook it myself, I will starve!

On another note; I plan on keeping this burger refridgerated in it's cardboard box for a very long time, and if there is any attorneys out there that feel I have a case, Just to let you know, THE PROOF IS IN THE DNA of whose hairs these belong to. THEY ARE FOR SURE NOT MINE AND WAS NOT PUT THERE INTENTIONALLY BY ME OR ANYONE I KNOW! The way I see it, The manager at Mc D's stated that, "This was not done on purpose". Umm...well...I don't think her or anyone else could actually garrauntee me that it wasn't actually done on purpose!! And I will never be convinced!

Whether they actually put the hairs there or dropped it on the floor, and picked it back up and served it to me anyway! It was in fact done on purpose! Someone obviously was being VERY CARELESS to have let this many hairs get into one Big Mac sandwhich. The sickening part is, when I think back on what that felt like in my mouth, AND I have not even actually dug around into the Big Mac, (it is still sitting as when I sat it back into the card board box). I feel if I was to actually dig around, I will find more then what I can actually see, the way it is sitting. But I just cannot stomach it to dig around into the Big Mac.

Time, money and mental anguish. I immediatly ran outside and gagged and vomited after actually seeing how many hairs were in my burger. I could not get the disgusting thought out of my head. Woke up thinking about it all and felt sick to my stomach again. Still getting sick thinking, talking and typing about it, and a strong feeling that I need to let others know so they will be aware of what happened to me, so this same DISGUSTING experience will not happen to them.

I drove up ahead because a line was forming behind me and took my order inside. They took the cheese burger back and ONCE AGAIN handed me another incorrect cheese burger! Are you kidding my with this I said. 4 times it took them to get a simple order right. This is not uncommon for this store. It used to be back in the day when you screwed up you did something for the consumer. Not this store. It takes every fiber in their being just to apologize. I will be taking my business else where until this store can figure out how to run a business.

A complete waist of my time and others!

If this is the quality of food [they] are dishing out I am seriously thinking about ordering hungy jacks next time. Huge shame because the kids really loved McDonalds.

Angry that for your money you cant get what you are paying for. When I hand over my money there is nothing wrong with it, so when McDonalds hands over my food I would like to get the same in return.

I told one person behind the scences Hey, I'm leaving. she didn't care enough for my business to say hey, what do you need? so I left now I'm eating chef boyardee!

Why was it so congested? There were four (4) McDonald's employees sitting down and eating breakfast with no concern, whatsoever about customers. If this was the first time I had this experience, I would chalk it up to the boss being away, but it was not. This has become the norm. I have no financial damage, the consequenes are so much more dire. If this work ethic, that exists in every other fast food business in town, continues it will lead to more flight. I am moving on August 29.

I went back and forth with this person and was getting scared and nervous that he would do something to me and still no one did anything to hep me. I finally told him he better get out of my face and he finally left laughing, after waiting a few minutes and telling the whole staff there that they did nothing to help me and thank you for nothing I left.

I called McDonalds corportate and they are supposed to get back to me regarding the incident, but did not seem that bothered at all by the incident. I have other people in my office that have encountered this person at McDonalds and have been harrassed numerous times before and they do nothing to keep him out and to protect their customers. I was extremely upset leaving there and was emotionally and physical trained and could not sleep well. I am appalled that McDonalds would not take any action against such a person soliciting and bothering customers in side their own establishment and possibly putting their customers in harms way from a person that is obviously not right and capable of harming others.

I am still upset over this and my office is right across the street from this McDonalds and the man is around all the time and I am afraid he will see me and try to come after me.

I then called back and asked why i was lied to and they hung up on me. I called again and asked for a supervisor. There was not a supervisior to speak to...again very rude to me.I think this is a great dis-service and i dont appreciate being hung up on and lied to. I love McDonalds and will continue to eat there but i was very surprised of the treatment i recieved.

I ordered yogurt parfaits, they gave me peanuts instead of granola as a topping. (They have two different prices listed for the yogurt, when they are the exact same, small size. It is on the Dollar menu for $1, and the breakfast menu for $1.29, something they still cannot explain to me when I ask) I ordered crispy chicken salad w/ranch, they gave me a grilled chicken salad w/Caesar. I ordered a plain cheeseburger w/coke and a 10 piece nugget, they gave me a big mac and iced tea. Almost every other time I come, mine and my friend's orders are incorrect.

I have had enough, I will continue to complain until the manager hires someone who can get the orders right, (I guess I won't be able to find out, since I am not going back.) I have been keeping track of all the wasted time/money on this poorly managed establishment. I would love to help others by warning them before they walk in the door, though.

Once they were settled in my wife gets the salads. I prepare my salad add my croutons and dressing and me and my wife start talking and I'm eating, my daughter is looking at me so I reach over and give her a crouton with dressing to see if she wanted to eat sum more. She eats it and I started to eat some more. My wife starts to eat her salad and looks at her chicken and says don't eat the chicken its raw. Now I didn't look at my chicken I was just eating, she always checks her food before eating. When she pointed out to me and I looked it was disgusting, I mean you can litterly see that it was not cooked.

Luckily her being pregnant and all she didn't eat the chicken yet, neither did our daughter. We got upset looking forward to eating and then watching a movie, we ended up getting screwed again by a different McDonalds, me and my wife just talking about the food and how lucky we are that she noticed it and the way it looked. We didn't eat the salads or the chicken we wrapped them up. I still have the salads, chicken and receipt all in the bag if you need them. Now I would like to know what can we do about this incident?

It was a waste of time and money, we could have gone to a nicer place an ate in the restaurant. My wife being pregnant went to sleep hungry, lost of appetite. My daughter could have been real ill, as well as me and my wife. I went to sleep with stomach pain. Me and my wife are worried and stressed if any one of us will be sick.

The local police department is reluctant to enforce handicap parking on a private lot. The local franchisee states that he has met the minimum ADA requirements and local building code at this location, and for this reason does not want to add any additional handicap spaces. This restaurant was opened in the early 1980's and serves several thousand customers per day. He has recently added a DVD rental machine in his business near the handicap parking spots which has further exacerbated the problem. We would appreciate any help or suggestions regarding this matter.

I am a double diabetic amputee and can not walk long distances with a walker therefore I either not use the facility or I have to wait for one of the trespassing users to vacate the parking spot or I park in regular spots where I must hop between cars with my walker to reach one of the entrances.

She took the $20 and closed the window and never came back. I sat at the pay window for over 15 minutes and became frustrated. No one acknowledged me so I pulled up to the pick up window, I could see someone there and she was walking towards me and another employee stopped her and they both walked away, again I was not acknowledged. I pulled my car into a parking spot and asked went into the store. I asked to speak with a manager and the assistant manager told me that the manager was dealing with it and to wait a minute, but to stay there.

I becmae very upset at that point and walked out side back to my car to see that the police had been called. I spoke with the police officer and explained to him what happened. Apparently the cashier told her manager that the person in the passenger seat switched out the $20 bill with a counterfiet and we were tryign to pass a counterfeit $20. Not only was this humiliating but for the simple fact that this was done in public in front of other customers is concerning.

It is embarrasing, humiliating, insulting and most of this could have been prevented had the issue been communicated with me. I was not approached by the manager or the cashier, I only dealt with the police officer after that. I spent over an hour in the parking lot of this Mcdonalds to be humiliated. While I understand they were concerned that I may have been trying to pass a counterfiet $20 bill, this could have been handled differently.

As a cooperation, I could only assume that this McDonalds could have spared the embarrassment, especially over $20. I left the Mcdonalds with $80 from the $100 that I had given AND no food. I was out $20.

When I first learned of this policy, I asked the man guarding the restroom door what brought on the policy change. He answered that the facility had experienced difficulty, in the past, with the homeless and/or individuals who would go into the restroom and not come out so, he worked with management to devise this new policy. He also stated that the policy change had been successful thus far with a bit of opposition.

I, for one, find that this policy is no more than a tactic to get more money into their registers and a way to make the consumers in the community feel less than human. I have never dealt with such a policy in any of the downtown or mid-town facilities and I am certain that such a policy in those areas would create an immediate uproar and subsequent reversal of said policy. All I am saying is, as often I have purchased McDonald's in the past without making use of their restrooms, I find it ridiculous that this policy calls for one to have to stand on a long line with a full bladder, purchase food, and then go stand on line for the restroom, all while leaving their already-paid-for food unattended.

More recently, my fiance and I went to the McDonald's together. We both had to use the restroom so, I went to stand on the line for the restroom while he stood on line to make a purchase. The guard gave me a hard time because I did not have a receipt in hand. I explained to him that my fiance was on line and he said that he still needed to see the receipt before I could use the restroom. Perhaps, there is no law against establishments imposing policies such as these, but I would be in full support of getting one passed. I would also encourage an undercover shopper to go into this facility and see for themselves what I speak of.

I can not say that I have experienced any real damage aside from a bit of aggravation and a challenge in bladder control.

i was very unsatisfied by this delay and i ordered another meal from another restaurant N.B: i'm a mac customer for maore than 10 years

Upon arrival home, My daughter's nuggets was hard as a brick and stale, also my filet of fish sandwiches was stale, the fish had a power aftertaste. I called and spoke with the manager on duty, and spoke with him about the food I was given. I told him that I couldn't come back to the store because it was too late for me to walk back over there. He then became very rude an slam the phone, telling me not to call again and he didn't care about complaints with corporate.

As a medical professional, I can't help but notice the quality of food served here and the treatment of Hispanics employees towards ** customers. As a neighbor and frequent flyer, my treatment at Jack in the Box and Carl's Juniors (which is a couple of feet away from this McDonalds), to say the least is always courteous service. Financial lost (cost of my meal, upset stomach).

This restaurant will often close the dinning area at 10:30 pm and tell anyone who comes to the door that they must go to the drive thru. If the dinning area does not close until 11:00 pm why does this happen. I and others work either next door or close by and walk there. At that time of night the service is very poor and with a Wendy's and Burger King right close by also the inconvenience of having to cross Jericho Turnpike becomes less. I will be interested to see if this is even answered.

I will most likely spend my money elsewhere.

So, I get back home again and I start eating the hashbrowns and bagel then all of a sudden a funky smell overwhelmed a taste that I got in my mouth from the food. It smelled and tasted like cleaner. Immediately after I ate it. I got sick. I saved the **** and the food. I can't even bring myself to eat the burrito in fear that the cleaner is on that too because there potatoes on that as well. I think it may have been on the hashbrowns. I froze the food to preserve it and the **** for proof....

Sick and poisoned and right now. Light headed. No food poisoning yet but give it time. probably will take time to have that set in. Wasted my gas going there twice. From a gas guzzling car and a wasted my $7.56 cents that I spent to eat something! Now I lost my appetite and I sure in heck will never going to McDonalds there again. Maybe somewhere else but not at that location anymore. How they got an A 101 on that place is beyond me!

After standing in line for 15 min, I ordered a bunch of things of which the last thing was a cheese burger without the bun. I know the confused look he gave me wasn't due to my language skills since German is my native toungue. It's a familiar look I get when I order in the USA as well. He asked his supervisor about this and she refused to satisfy my request. She rudely replied I could take off the buns myself. With his disease, however, no food can touch wheat or it's contaminated. After telling her so she said she had never heard of such a thing and still refused to give me the patty. I told her how easy it is to have my request met in the USA. She came as far as bringing a piece of meat on a paper and asking if this is what I wanted. I told her that was right but to top of the tasteless meat with cheese, ketchup and onions. At this point she totally refused my order, took the patty away, and kept on saying no. I told her to tell my 8 year old that she wouldn't give him any food. Nothing helped at that point and I left swearing, crying and hungry.

My son was left to satisfy his hunger by eating left over chips in the car that night. For the rest of the vacation spent in Europe, everytime I had a relaxing minute, I had to think of how unjust and unfair McDonald's was to my already food suffering son.

Eventaully asking someone else for the manager-Denver comes along and just says sorry he doesnt even investigate my complaint-this even gets worse i raise my concerns with customer care line the manager Thuri find this too be very funny and laughs and says he cant believe what has happened and his solution is too return to the store and provide 2 free meals I said we are do not want to return to store he said he can offer us two free meals at another store-I said there were five of us sorry he only received authorisation for two free meals I told him mcdonalds can keep there free meals and your +/-R60.00 voucher when our bill was over R120.00 this is no compensation for your rude staff that have no idea how to handle clients in any event

None, other than you didn't want to go back there again.

The girl in front of us turned to me and yelled aint no body standin around talkin, Im ordering here. As we turned to leave she shouted a few more obsinities and myself, my husband, the gentleman behind us and a lady behind him left to avoid the irate girl.

I wasn't going to push the clock to 10 minutes of waiting,so I asked one of the workers for a refund.This is something i had never done at a restaurant before.I never had to wait this long for a burger.The restaurant wasn't even busy! The manager was polite about the incident,though I could tell that she was embarassed to have to refund a customers money because of their poor,slow production.I mentioned to her that the crew needed to get it together and try for better service.

I went to A&W for a burger instead.

As I was pulling out from not recieving any food, she proceeded to call me a [expletive], Now I know for a fact that Macdonalds has cameras outside in the drive thru,this was not professional by any means. I have never been treated like this anywhere at anytime in my life, I am absolutly appaled with the entire corparation for letting such an incompetant person hold the position of manager. I will never visit this location ever again.

1, my daughter suffered a huge bump and scratch on her head, resulting in a headache that lasted nearly two days. 2, ruined our day. Thankfully it didn't hit my youngest daughter, god knows what the consequences would've been.

Simply disgusted by the dont care attitude of Mcdonalds

My first encounter with McDonalds was about items that were paid for but not received. Only discovered after I was home. I wrote McDonalds Corp. Their response was independently owned and they would pass it on to the owner.

But what really made me to almost lose it, was this morning (15/04/2008), when I went to Mcdonalds and ordered a breakfast meal no.2 but without coffee. When I got my order, there was no hash brown with my coffee-less meal. So I asked the guy behind the till where is my hash brown (Crew id 13 MAKONDO), he said that I must ask for it, so I told him that I specifically asked for a full breakfast meal without coffee, so he started disagreeing with me, and then the franchise boss walked in and I told him what happened, and told the guy behind the till that he is a @#*&% and left! I did phone the franchise owner the previous day, complaining about their ordering system witch is not up to standards, because what we order and what we pay is not what we get. What must we do know, the kids are upset with me because I refuse to be associated with Mcdonalds further and I am very unhappy.

Our best fast food place has become like the rest of these other South African take away's. Im not going to leave it here, this letter is going to our local news paper, demanding better service, Ive never been in tears over service in anny shop in my life, but this morning at Mcdonalds in Polokwane, I even amazed myself.

`

About 1/2 hour after eating the sandwich I got horrible cramps in my stomach, ended up with liquid diarrhea, stomachache and massive headache for about 5 hours afterwards.

Recently, I had an argument with the manager at the time (Shannon), who persisted to follow me out to where I was parked and argued with me when I made the comment it was bad management. She told me she would refund my meal, and was persistent that it be refunded. In the end I told her to go away, and that I hadn't waited 15 minutes not to get my meal. She later returned with my meal and continued to badger me about my comment after I had already made it clear I did not wish to discuss this with her. She said that I spoke to her abusively and that she was just a teenage girl. At no time was I abusive; I just wanted my meal. I did not want to argue with the girl, but she persisted to try to debate with me even after I asked her to leave.

I was late back from my lunch break and did not get to enjoy my meal. I was promised to be sent a replacement meal letter; however, I am still waiting for this. It's been almost 2 months.

I then drove back to Macdonalds, which by this time was very busy and had to wait to be served by a helpful young lady who took the roll to the back and showed to Ben. He seemed to be in charge but was also serving on the counter, she apologized and asked Ben to refund my money as I did not want another roll but chose to have pancakes instead as I was not sure that the same mistake would be repeated. Ben offhanded to the lady to keep serving as they were busy. After a waiting period, I finally got my pancakes and was given a $2 refund (the difference between the roll and the pancakes). As the store was busy I did not want to make a fuss, but I do feel that as I explained to the staff that I had to drive all the way back from work and taken time out of my break I should have at least been offered a full refund on my original purchase and given my roll free of charge as at least a gesture of apology for the poor service I had received. I would like to know of this company's policy should this happen again.

No damages but time lost from break at work.

looks like some people dont care about there customers. what if i had've choked and died or what if my nephew had gotten that bone and choked and died and they dont even have the common decency to call and apologize or explain the bone being in my food. thanks mcdonalds. spread the word.

I got sick and had to go home. I can get a glass of water any place else so I will never go there again. I don't care to be laughed at, because I don't want to drink a lot of sugar, or pay for water and plastic. This is unthinkable.

So, I went to the counter and requested the sauce, and I recieved the sauce along with three extremely rude workers, that argued that I had tho pay $.16 for the sauce. I am very upset by this. I pay $27.00 for food and I got ignorance, rudness, and unacceptable behavior.

I will follow the rules like anyone else, but If a multi-billion dollar company hires employees to treats their customers like this I'll spend my money elsewhere.

Long story short. I was very unhappy with their response. I kept the pie, and I am waiting for the home office to call. All I wanted from them was an apology and call it to there attention. Maybe some teen employee thought it was funny. But after the way I was treated by the assistant and manager - they told me I had to fill out an incident report before they would give me the phone number I asked for. Then they made me feel as though I did something wrong. The manager even refused to talk to me personally. I had to deal with the assistant manager who ran back and forth.

Of course, this was the limit of what we were willing to tolerate, so we took our tray back up to the counter and said that we would like our money back. The female manager crossed her arms and said with a bit of attitude, "Why?" I went through the chain of events as described above, and her justification for the way I was treated was: "Well, you were very rude! I gave you your McMuffin, and you didn't even say 'Thank you'. So I just told you that you were welcome." I pushed the tray forward on the counter, causing the tea cup to tip over (the lid never came off and the contents stayed in the cup), and suddenly I have two managers accusing me of throwing a cup at her. When the male manager finally decided to refund the money, I was forced to put up with the female manager staring at me with wide, open-mouthed smile on her face the entire time.

No damage suffered other than irritation and anger. I just want other consumers to see things like this, with the hope that the majority of consumers who are treated this way and say nothing, will find their voice and speak out.

They reimbursed me for the overcharges.

No physical/economic/emotional damage occurred - just frustration and anger. I believe that the food preparer was simply being lazy.

So she turned around and gave me a new cup w/LIGHT ICE. But here's the really funny thing: the 3 others that were standing by the drive through window thought they could talk very rude about me in Spanish and laugh at me, and I wouldn't understand what they were saying. And guess what? I know Spanish! I was so appalled that I didn't even say anything; I just took my drink and drove away, but I guess thats how Mcdonald's trains their employees. I will never go back there again, and I will tell everyone I know to never go back to that Mcdonalds again. It should be against the law for Mcdonalds to rip people off. They are charging customers more for a large drink when it's the same amount of drink or ice as a medium and maybe even small (who knows?).



I now have to go to the dentist where the bills are going to be sky high. I don't have the money for large dentist bills.

Waste of my time and ruined my day because when you go out for steak or some other food at a restaurant you expect to get what you pay for.

After about 25 mins. they finally started getting the orders out, and they handed us an ice cream coupon. I do not eat ice cream so it does me no good. The gesture was nice but.... I used to manage Pizza Hut restaurants, and I would've givin every customer their money back and prayed they would come back and give us another chance to redeem ourselves. But I guess McDonalds has different idea's and trains their employees differently.

I would've have thought the manager should come out of her back office and make sure the customers were happy also but never saw her once either. It's very dissapointing I love your food and enjoy it occationally. But I will have my reservations about going back to that store. Thanks for hearing me out. Darren Chanlder