McDonald's Reviews

I was a very big lover of McDonald's but I had a very bad customer experience with McDonald's Egypt. They announced that there is a promotion as follows: by purchasing an upsized combo you will be granted a free cinema ticket when purchasing another one. We picked one from the listed cinemas and when we went there, they informed us that this in only valid for certain movies which have been produced by a certain movie production company. The Arabic company for production--and we didn't get the ticket, I don't mind at all but this is not mentioned by any means anywhere on the ticket or on the promotion flyer.

This goes to all McDonald’s on the Westside of City of Madera. The problem is that they could never get the order right! Every single time we drive thru or walk-in and order our food we're always correcting them. Could it be that these employees are not getting enough proper training? Doesn't seem like it. And on a separate case, I love to order desserts like choc cookies. Every time I order it, they always say they don't have any and they don't put an effort to make some but other cities (Fresno) were always kind to make some with no problem. I keep telling them if it's on the menu, you need to have them ready at all times! Correct?! Why is this so difficult to do? Are kids these days getting so lazy? I just want to have these managers contacted about this and to make sure they have their food items available when ordered. Thanks for your time.

On May 17, I walked to the cashier at McDonald's located in Wal-Mart. I said, "Good Morning, how are you?" She never said a word. Then I said it again, "Hi, good morning," but to no avail. Kasey, the cashier's name, was rude and definitely not customer service-oriented. I finally gave her my order. She never said a word to me. The assistant manager, Jesus, was right next to her and seemed to condone this behavior. I asked him if he approved of how she dealt with me, and he said he would say good morning for her. Totally unacceptable!

I was asked if I wanted some special coffee and when I said, "No thank you," some person started talking on the speaker that obviously knew no English. I think that McDonald's is hiring illegal immigrants. They spoke some English but not as well as they did when they asked me if I wanted some special coffee. They suddenly couldn't speak English when I was making my order. What is that? Is McDonald's hiring illegal immigrants? Or is that a recording? I don't think that's fair. They changed their water charging as long as somebody comes in with their own cup. Thanks to the letter that I sent in. They need to get rid of that recording. Even the lady that took my order complained about that.

All McDonald's never let the grease drain off fries. Then they salt them to death. It makes my blood pressure go up, that’s not healthy.

On May 6, 2010, I bought 2 happy meals which were for my kids, 3 and 5 year olds. At about 7:00 pm, my girls decided not 2 eat the last two nuggets. Then they changed their mind. I gave one to my 3 yr and the other one to my 5 yr old. When my 5 yr old bit into the nugget, she bit into a bone from the nugget. Thank God my 3 yr old didn’t bite into that nugget because she would have choked. And I have the nugget with the bone that clearly you can tell that the bone looks like a small leg bone of some kind of animal. I am one [upset] daddy with McDonald's because we eat there at least 4 times a week.

Second time this has happened at this McDonald's, two weeks ago at noon and tonight at midnight. I ordered off the $1 Menu, a double hamburger with ketchup and onion only. No mention of cheese at anytime. I pulled out of drive thru and off the side opened wrappers to find two loaded cheese burgers. I went inside and told the manager that if they were not able to get me what I ordered, to give me a refund. It appears, the manager felt they could not do it right so he gave me a refund. I wasted 18 minutes in drive thru alone with only 2 vehicles in front of me for what? Nothing. Maybe McDonald's should change their name to McDummies. Diesel fuel $3.15 a gallon waiting there, as well as hungry and not getting a correct order, then nothing at all, was frustrating and angered me causing blood pressure to rise. Good thing my sugar level was not too low at that time.

I went into my local McDonald's with an internet coupon (Buy 1 Frappe, Get 1 Free for McCafe club members) from the mymccafesd.com (My McCafe Club for San Diego County; McDonald's Official). The cashier told me "We don't take copied coupons". I explained to her it was an internet printed coupon directly from McDonald's. She then got the manager on duty. The manager told me the same thing. I then explained to her that it was not a "copy", and that it was a coupon printed directly from the San Diego McDonalds McCafe website. She kept insisting that it was a "copy", and told me "it’s considered fraud to use copied coupons". I then told her to feel free to verify the coupon. She then called on across the counter and "waved" the coupon to 4 employees sitting at a table (presumably on their break), and one of them shook her head and made a pretty rude smirk about it. After that she bluntly told me "we are not going to accept a copied coupon".

It is now April 29th. They have advertised the Shamrock Shake on the drive-through since Saint Patrick's Day. I have tried to order this shake several times, only to be told it was a promotion that has now ended. I mentioned to the assistant manager, and he said they would take it down. That was two weeks ago. McDonald’s continues to mislead the public that they offer this product. They do not care at this location, and they will never take this sign down. I figure if they are that adamant about leaving the sign on their drive-through menu, they should honor it and not continue to mislead the public.

This morning, I ordered a sausage biscuit while on my way to work. However, I saved my meal to eat only when I got to work. Unfortunately, when I did get to work, I come to find that there wasn't sausage on the sausage biscuit that I've ordered. My work is about 30 minutes away, so it didn't pay to go all the way back there. The workers at this particular restaurant don't greet their customers at all. They practically shove your food in your hand. I understand that maybe they are trying to get you fast service, but fast service isn't imperative if the order isn't correct. I was totally disgusted by this matter. They need to pay attention and maintain professionalism.

When I've had a Big Mac Attack, I've always ordered it no onion, sometimes extra sauce! I don't remember being charged extra in the past. Last week, I ordered the "usual" BM with an order of fries. I thought the total was a little high so I looked at the receipt. They charged me 60 cents for the extra sauce! $.60 for an extra squirt of sauce? I called the franchise owner's office that was on the receipt. They politely told me that there is an extra charge for anything "extra" added to the sandwich!

I went to this McDonald's over the lunch hour via the drive-through. I placed an order for one chocolate milkshake. I went to the window and paid for the milkshake. After waiting approx. 5-6 minutes, a McDonald employee came to the window and informed me that the chocolate milkshake maker wasn't working and would I like a different kind of milkshake. I informed her that I would not and that I would just take my money back and be on my way.

I went to the local McDonald's as we frequently do from Sun Coast Hospital ER. I was riding my motorcycle this day and went through the drive through as the dining room was closed. The person could not hear my order so I pulled up to the window and was told by the manager that I needed to go through the drive in. I said I was but was told I needed to give my order over the intercom.

Actually this has happened in all of the McDonald's Restaurants I have been to (at least 4 different locations here in Central FL). I really have a beef with McDonald's and the cash register girl/guy handling money and then turning around to handle food too! This is so nasty! Why don't you have certain ones only take orders and check out customers, so there is no cross contamination associated with handling of money then handling food/cups/ice cream cones? Being a nurse, I know just how unsanitary this is.

I walked into the above McDonald's last night after 7:00 pm to find a crowd of customers waiting for food and to place their orders. They were not waiting in lines, they were just crowded around the register. When I finally got to the register, a customer standing next to me asked me if I was on line and when I said yes, he accused me of jumping in front of him when all I did was be on the right side of the counter in front of the right register at the right time.

After waiting in the drive-thru for around 15 minutes, I paid for my food. While I was trying to put my change back in my wallet, the employee was shoving the food into my car window saying sir, sir and sir. I informed him that he could wait like he made me. When I looked in the bag and saw that the order was wrong, I tossed it back on the drive-thru shelf. This is when your assistant manager came over and informed me that he would not serve me because I was being rude. I asked for his business card and he refused to give me one. After waiting for another 5 minutes, I got the refund and was told that if I ever throw food at an employee again, he would call the police.

I am 43 years and worked at the McDonald's on Missouri in West Memphis when I was 16 years old. I went through 2 people in the drive-thru on March 28, 2010 about 7:00 pm. No one said thank you, have a nice night, would you like fries with that. My food was cold and my medium fry was actually or maybe a small one. I will not be back at that McDonald's again.

I have been there 4 times this month and I repeated my order twice and they still messed up. When I was inside to place an order, they just looked at me and started talking to their friends. I almost turned around and walked out. The customer behind me was getting the same treatment. Thank you for your time.

I have been there 4 times this month and I repeat my order twice and they still mess up when I was inside to places and order, they just looked at me and start talking to their friends. I almost turn around and walked out the customer behind me, was getting the same treatment. Thank you for your time.

I am at the corner McDonalds off the G,R,V subway station near 94th St. and 59th Ave.I go in and order 2 Fish Fillets and when I get back home, the buns are hard as rock and the fish is cold. Just because you have a special promotion doesn't mean you can make 6-8 boxes of the sandwiches and leave them to cool and become inedible. You are not treating the customers right and being very lazy about it. "Fast Food" means you make it fast on the spot, no? I never knew McDonalds made food and leaves it there for a prolonged time to sell to its victims. This is quite distasteful and disrespectful. We pay for what is expected and receive something far below par. You can see the black char on the inside of the buns and the cheese is solidified and looks like plastic. Do you want me to get sick or lose my appetite on purpose? Please remedy this and do your job properly.

There are so many, but I can't remember them all. But today took the cake. I use the drive-thru mostly. Every time I tried to order my Large Original Ice coffee without sugar, I got it with sugar. So today, I thought I would be smart and go inside to order it. I told the girl 3 times "No sugar." There was a young man helping her put the order in. He even made the ice coffee himself. I was so excited to get it right. Well, I got back to the shop to put Splenda in it, and I decided to taste it first. Lo and behold, he put sugar in it. This has happened to me no less that 10 times.

I was at the McDonald's in Hollywood by the Chinese Theatre on March 5th around the hours of seven thirty in the evening. The food was good and the cashier was friendly and helpful. In spite of this, what was unpleasant and what I consider both a bad and ridiculous policy is their rule that you can stay for only 30 minutes (who knows, the sign on the wall just asked for us to leave before thirty minutes), which gives the security officer power to boot anyone out whom he pleases after thirty minutes is up. Even though he lets his friend, he is palling around with stay there longer than this (I walked back almost 90 minutes later and the guy was still there in his quiet corner, maybe he is a law enforcement, but I doubt this since he is too young, too small and not dressed for the occasion, i.e., in a uniform. I highly doubt he is undercover).

We had a car with 3 children who we ordered 3 Happy meals with nuggets,fries and burgers. When we got away from there and parked up, everything we had to eat was stone cold. There were very few fries and the burger we just binned. In all the time we have visited, we were disgusted with the whole meals.

I am a Franklin College student in Franklin, IN. I go to McDonalds very rarely now because of the treatment I was given there on 3/3/10. I ordered a combo meal and received a sandwich which was rare as meat can get and also my fries were half filled up. It ticked me off so much I counted the fries in the carton. There were 21 fries and none of them were hot or even warm. This is ridiculous!

I was going through the drive thru and made my order which was four fish filet, two large fries and small coke. The bill came up to $12.38 which I paid and asked for extra ketchup. They gave me five ketchup packets already, anyhow, I wanted more ketchup which Kareema, the window lady, refused to give me any more saying that she already gave me enough. So again, I asked but she declined.

Lava hot coffee. It’s unsafe to drink or handle.

I have a couple of complaints about this McDonalds. First off, most of the people that works there are very rude and very rarely I get a “Thank You” or even a smile from the employees. This was over two months of going there, making trips from Rapid City to Omaha. This is by far the rudest and most unenjoyable to take a family.

There was a long, sharp edged piece of bone that my girlfriend choked on, which almost killed her. It was the McChicken that was suppose to be boneless. She was coughing blood, and I was shocked to see that big sharp bone in the chicken. Please help. I'm very angry with this Mcdonald's and I want some answers fast! She is not feeling well, and her throat is in great pain. She is in shock and is very upset. We have been loyal customers of McDonald's for along time. We are going to think twice on ever stepping into another McDonald's again.

I went into this McDonald's restaurant and went to use the restroom before I made my purchase. I was greeted by a heavy set ** employee at the restroom entrance. He asked me to see my receipt. I explained to him that I did not have a receipt yet because I needed to use the restroom before I made my purchase. He rudely told me that I had to get in line and make a purchase and get the receipt before he would allow me access. I walked away angrily got into line and finally made my way up to cashier and made $1 purchase when I was actually going to buy more. I then presented my receipt to the employee who looked at the receipt and rolled his eyes. I asked him what's the matter and asked him if I was expected to make a bigger purchase. He rolled his eyes again and pointed to the restroom.

Well, I can through to get my morning meal, and met the most awful woman. She was not only rude to me, but I overheard her talking to an employee like garbage. I can honestly say, I will no longer eat at such an unfriendly establishment. I will take my business to a more family oriented business.

I ordered scramble egg and sausage from either platter breakfast. Alecea was taking my order and said to give her the name. There are only two platters and I said give me big or deluxe, but either way all I want are the egg and sausage. No pan cakes, nothing else. Confused, she told me to look up the name on menu.

My husband brought me a sausage biscuit for a Saturday morning treat. As I was eating my biscuit I began to chock! My husband then saw I was having trouble, so he did a Heimlich to me and out came a piece of the biscuit with a long plastic which had been melted into the biscuit doe. I thought I was going to die. The manager offered me free food. This is awful and unsafe to serve to the public! I almost choked to death!

I went to get a chicken nugget happy meal, with chocolate milk for my son. This was the only thing I was ordering and according to the sign, it should be $3.59 before tax. On the sign at the drive-thru, the options for a drink on the happy meals is milk, chocolate milk, apple juice or soda. When I got my receipt, it showed that the subtotal was $3.79, 20 cents more expensive that what was on the sign. I brought this to the attention of the person working the window and she got the manager. I told the manager that I was overcharged and she looked at my receipt and said, "You only got overcharged 3 or 4 cents." My response, "If you could do math you would see I was overcharged 20 cents." The manager's rebuttal, "The sign says prices may vary." I then told her she should change the sign.

Having no time to sit down for lunch and having little time between my flights, I went to the McDonald's at Terminal 7 LAX and ordered a fillet-o-fish meal. In general, the meal includes a fish sandwich, French fries, and a small soft drink. But I was charged for a meal and a drink. If a meal in other McDonald's includes a soda drink, the McDonald's at Terminal 7 LAX should not charge its customers for a separate drink, unless it is not a soda drink or a larger drink. I believe the McDonald's at Terminal 7 LAX has mis-advertised its food and taken advantage of its customers. I called the restaurant later and talked to someone by the name "Jennifer S.," who claimed that she was the manager of the store. She said the meal included a drink but they charged the drink separately because customers might want different kind of drinks. I told her that I did not ask for any different type or size of drink, but I was charged for a mid-size drink.

I love McDonald’s food, but the service is awful. You have to check your order to even make sure it is right or all in there before you drive off. If you don't watch them, they will also keep your change. It is awful. We are a very small town and want to keep our store. But the way it is going that's not going to happen. People keep complaining we may not have one. I don't know if anyone else has turned them in but they need to so the problem can be corrected. It’s awful service. Please look into this one in Eupora, Ms. Thank you for your time. I sat in a parking space this mooring for about 15 minutes waiting on a sausage biscuit. They had to bring it out to me. Please help.

I ordered McAngus Deluxe Meal as a late lunch. I experienced food poisoning. I started feeling ill immediately after meal. I felt tired and awful at first, experienced severe stomach cramps, fever, diarrhea, headache and nausea all night. No energy and feeling lethargic upon awakening the following morning plus upset stomach.

My wife and I visited the above mentioned McDonald's drive through to purchase a couple of mocha coffees. We placed our order, paid for the items and proceeded to wait behind a single vehicle. After about 10 minutes, we were beginning to become concerned that our order of coffee would be cold before we received it. In addition, there were other customers behind us patiently waiting. Having a lane divider in the drive through kept us pinned in the lane with little options. We kindly give a quick beep of the horn to make the McDonald's employee aware that there was a growing line.

I booked a party for my daughter's birthday. There was supposed to have a hostess during the party entertaining the kids. They were supposed to give ice cream with the happy meals in which they didn't. The food was cold when they gave the food to the kids. They rushed me out before the time I paid for because they had another party booked. The manger set the alarm off during the party on purpose so I can leave. The alarm was close where there were little children was at. The manger was rude and disrespectful with unacceptable language in front of children. I asked to lower the price due to the fact they didn’t give what I had paid for in the package and made me pay full price.

I work directly across the street from this location and I am there often. For the past two years, I have not been been told "thank you" once. I say "thank you" and I would expect the same in return. I am the customer. I am disappointed in Mcdonald's, however, more disappointed in basic human skills.

I went to the McDonalds in Huntington, WVA, at the drive through window at about 11:30 pm. I got two new Frappo caramel and one mocha. When I got them my order was wrong. My Frappos was both mocha, so I told the girl she said it’s right I just messed up and put mocha topping on the caramel one and asked me if I still want it. I told her no. If I wanted mocha, I would have ordered one. Take it back and make it caramel. So she did and asked me to pull up and she would bring it to me. So I did. It took her 15 minutes to make the other one. Then when she came out with it she had another girl give it to me with a message for her. She told me this is the 3rd window, pointing at it with a hateful attitude. First of all this girl didn't ask me to pull to another window, then she know she messed up on my order and was gonna try to pass it out anyways. I will never go to Huntington McDonald’s again. I really like to see the places to do drug testing!

It was very late (23:54) on 8/29/09 (according to my receipt) and after washing 50 Little League Football uniforms at the Laundromat, I decided to reward myself with a late night snack. I had 2 helpers and decided to treat them as well. I drove to a nearby McDonald's and ordered through the driveway. As I was paying at the first window for my food, a car pulled in front of me up to the second window. I asked the cashier, jokingly, if he was going to steal my order. She responded, "Oh, somebody probably has a problem with their order."

It was 7:03AM in Balch Springs, TX when I walked up the doors to McDonald's noticing 2 other people standing, looking in. Doors were locked, but there were at least 8 customers already in there. They looked at us and shrugged shoulders. Two employees looked at us and nothing, so I walked around to the door by the drive-thru. Then, the manager looked at me after I began knocking on the door with my keys and stared and walked towards the other door and opened it. At first, I was joking with him and laughing it off, maybe it was just a misunderstanding. Then he said, "Damn, **. I didn't have to let you in and I told the other customers that I'd let them in, but they better not open the doors for anyone else." What? I must have heard wrong. Nope!

The last 3 times my boyfriend and I have ordered Rolo McFlurry, there has been a strong coffee crisp flavor to them. I could be wrong but I believe this means that they are not cleaning their equipment properly before they go from one flavor to the next. It has been very frustrating since I'm not a coffee crisp lover at all. And not to mention that knowing they aren't cleaning the equipment good enough for the McFlurry's makes me wonder what other equipment they are using without being cleaned properly! Yuck! I just simply feel as though I've thrown money away because of their lack of effort to clean.

We ordered 2 of the new Angus burgers. They were so salty that we could not finish them. After eating, we both developed headaches, and our legs and feet swelled up. The next day, we both felt strange, and we both urinated excessively.

The incident happened when I was having my breakfast with my colleague in McDonald's restaurant nearby Masjid Jamek, KL LRT station last Saturday, 8/8/2009 between 10AM to 11AM. It was an off peak hour as I could say because there were only few customers sitting on the table next to us and I remembered there was a staff cleaner who was mopping the floor while we were having our meal. After finishing our meal, when I was about to leave, I only realized that my bag was stolen! I was very surprised and shocked because my bag was on the table all the time and suddenly went lost! It was impossible, so I reported to the restaurant manager. I requested for her to show me the CCTV. She refused and asked me I need to make a police report first, only then will she allow it to show me.

I was highly disappointed with my visit to McDonald's near Full Sail University in Winter Park, FL on August 21, 2009 at 9:58pm. After being in class for 8 hours, I was looking forward to some good food. Me and my roommate decided to head over to McDonald's. Ordering went great but when we arrived at the pick up window, the employee rudely said, "Here," and basically pushed the food in the car. On our way home, I began eating the french fries I ordered and they were cold. After arriving home, I went to eat my fish sandwich and chicken nuggets. I could not believe how dry those nuggets were. It was like eating sand paper. Then, when I got to the fish sandwich, not only was the fish dry too, there was not even a slice cheese as I requested.

I ordered from a small Latino girl a Big N’ Tasty burger with cheese but no ketchup. When I sat down to eat, it was a burger in a bun with a blob of mayo. So, I took it back and told the manager, a large blonde woman. She yelled back to her people to make another with no ketchup, but she didn't tell them cheese. I told her and she yelled again. I did not like her attitude. She was rude and did not offer any apology and when they handed her the sandwich and she opened it up, lifted the bun to see ketchup and yelled again for them to make it again as she threw away the second sandwich. Her yelling had the poor Asian woman making the sandwich confused and, I'm sure, embarrassed. I also did not appreciate her lifting the bun of what may have been my sandwich with her hands which were not gloved.

New Angus burger has a picture of a burger, fries, and coke. The price for the burger is $3.99 and for the meal, it is $5.99. Upon delivery, we were charged extra for the coke as they said it isn't part of the meal(?). It cost $1.00 extra for the coke that they show in the advertisement behind the counter.

I waited approximately 15 minutes in the drive-thru, only to be told at the window when handing my debit card to the woman that they only took cash due to the system being down. I explained that I had just waited 15 minutes behind a truck, towing a boat, and that was unacceptable due to the fact that I was now late for work and wasn't going to be able to eat beforehand.

The McDonald's at I-20 and Almon Rd in Covington, GA consistently maintains a disgusting bathroom. Makes you wonder about the kitchen? My fries kind of smelled like urine!

For many years, my mother worked as a cashier at McDonald's, and a few incidents that have happened over that time I'd like to address that has to do with the general store management. While I was serving in the Marine Corps and deployed to Iraq, it was not often that I was able to call home and let my family know how I was doing.

On June 30, 2009, I visited the restaurant in drive-thru and it was about 10:50 PM that night. First of all, I used to work at McDonalds on Dawson Rd about 7 years ago and I know what the standards are, and I never known any restaurant to lower their standards. See, this is not really a complaint, more of a concern! McDonalds used to be the best place to go get great prices on service and food! Although, that's not the case here! I work at Hardee's of Albany, where I've been since McDonalds. I am a shift manager there! Our guest service is $6 and the service goes right alone with the $6 burger where our guest can receive the best experience as possible! In DT or FC!

On the morning of June 29th, I went through the drive-thru at the McDonald's located at 2341 West Ridge Road, Greece, New York and ordered three sausage biscuits. The girl repeated my order back to me on the speaker saying "three sausage biscuits". But when I arrived at work (which is 25 minutes away), I discovered that I had been given and charged for three egg and cheese biscuits. These were totally useless to me and I threw them in the garbage. When I returned to the same location after work that night and explained what happened, I was told that since I did not have my receipt that they would do absolutely nothing for me.

On June 27, 2009, I bought my two boys a breakfast combo with chocolate milk. Both became sick late afternoon, nonstop vomiting. I believe the chocolate milk was spoiled or it was out in room temperature at one time for a long period of time. We had breakfast at 8:30am. They started vomiting at around 4:00pm and did not stop until 3:00am the next morning. They became dehydrated. My son didn't attend his last baseball game. I just want McDonald’s to be more careful, especially when it comes to children.

Today, while visiting this establishment, I ordered items, including french-fries. One of the managers who was putting the food on the trays covered the tops of the fries with her bare hands after she had been touching other utensils. She was not wearing gloves nor did she wash her hands prior to handling my food. I then observed this same individual proceed to wipe her face, mouth and nose area with her hand and pick up someone else's food in the same manner. Again, she never washed her hands. I did not notice any of these employees wearing gloves nor did I observe a sink in the immediate area. When I confronted the cashier, I was told they did not have to wear gloves and their hands are clean and I was not given a refund.

I ordered a large coffee with sugar and cream from McDonald’s in Tustin, CA. I was driving from Southern California to Northern California and was already 30 minutes into my trip. The coffee I ordered was hot and being that my teeth are sensitive to hot and cold foods, I had waited for the coffee to cool down to a more tolerable level. By this time, as I had my first sip, the coffee was neither sweetened nor had cream added as I had requested when placing my order. It was not practical for me to drive back for a replacement coffee, so I held on till I got home to visit the McDonald’s nearest me for a refund or credit.

The restaurant was virtually empty and the cashier still took a long time to place my order. I was having to repeat myself several times because the cashier doesn't understand English well at all. When I received my food, it was cold. The tables were dirty and flies were flying everywhere. This is a frequent problem that I am having with this particular McDonald's. I only go there because it is close to my job but I am sick of the things that are happening in there.

I went into McDonald’s with my 2 kids. We ordered 3 meals and paid almost 18.00 dollars for 3 burgers, 3 fries and 3 drinks, with my little one talking away. I didn’t mention I needed a ranch dressing for my fries. I paid with my debit card and when my order was ready, I nicely ask for a ranch for my fries due to I just remembered I didn’t ask what was told. They would have to charge me 29 cents for this.

For the fourth time, I have had an extremely unpleasant experience with the McDonald's franchise store which is situated within the local Super Walmart store in Fallon, Nevada. I am disabled and in order to shop, I use the scooters provided by Walmart to get around inside the store. My service dog accompanies me. It has reached the point where every person who works for Walmart in the Fallon store knows my dog on sight. They know her name, but not always mine. They know that she is well-behaved and offers no harm or insult to anyone. Several years ago, a young woman at the same McDonald's told me I would have to leave. No dogs allowed. But I have and keep a copy of the ADA laws with me at all times. The first time there was any question about it, I showed the papers to the then-current manager. I even loaned them to him so that he could copy the pertinent laws.

We ordered a 10-piece chicken nugget and we asked for two sauces. The girl said I had to pay 25 cents for the extra sauce. But if you look at the picture of the 10-piece chicken nugget, it shows two sauces. You get one sauce with the 6-piece, so you should get 2 with the 10—especially if you are going to show it in your advertisement. I can go to Sonic and get as many sauces as you would like with your meal. Why is McDonald's being so stingy? This makes me spend more money than I need too at your fast food restaurant, and at this time a consumer shouldn't have to.

I just left McDonald's in Roscoe, IL at 5:15 pm. My fries were ice cold and there weren't even any left under the the heat lights. They tasted old and were ice cold. The Big Mac was also cold. They couldn't use the excuse that they were busy because there were only a few customers in the restaurant.

In a TV commercial for the new line drinks, someone is depicted as passing their finger through the whipped cream on top of the drink, presumably to put that finger with the whipped cream into their mouth. In today's environment of super germs, individuals should not be encouraged to engage in unsanitary habits.

Every time I go to either location at Patrick St. or Jefferson Rd, I never get my order correct. Something is always missing. When you call to complain, all you get is a coupon but the problem is never alleviated. Someone really needs to care about service or eventually people will stop going to McDonalds.

I ordered a number two breakfast and when she rang up the price, it did not match the sign of $4.09. I asked why this was and she became rude and insulting like I was stupid. She then goes through the order and said a medium coffee which I did not order. I told her I did not want a medium coffee just the size that came with the meal was fine. She and a fellow employee then started to make derogatory comments about me for asking why I was overcharged.

I had noticed the gentleman cleaning the fryer when he dropped the grate from inside the fryer onto the floor. He pushed the grate around on the floor until he was able to pick it up with the clean out hook. About a minute later, he then placed it on the counter alongside the basket for French fries. As I made the floor manager aware of this, I proceeded to take my bacon, egg and cheese bagel and unwrap it when I noticed that the bagel was green molded. I then took the sandwich back to the counter to get my money back and make the store manager, Leslie, aware of what was going on with both incidents. My colleague, Ed **, was waiting for me to lose my mind because everywhere I go, these types of thing just happen to me.

There are no breaks during 8- to 10-hour shift. I'm overworked because of lack of workers. I'm not allowed to go to the restroom.

My husband and I are both middle-aged professionals who travel from Wisconsin to Ohio and Michigan to visit aging parents. We stopped at the McDonalds on the Skyway in Illinois around noon on 4/11/09. My husband was driving, drinking his coffee when he swallowed something. He gave it to me to look and I did. There were two worms in the coffee on the bottom and droppings. Of course he got sick. McDonalds on the Skyway is a high-profile restaurant and I am concerned that other people have gotten worms in their food or drinks. We felt comfortable stopping there due to McDonalds’ reputation. This is a franchise store and they are not abiding by the health guidelines of Chicago.

There is too much confusion with the two ordering lanes in the drive thru. They need to go back to one lane.

My son's wife worked for McDonald's at two locations. She went to one store to get her W2 form, but when she went to the other, she got the runaround. We were finally sent to the main office in Anderson. We were told that it had been mailed and we would have to pay $5 to get a copy. We never received it and don't think we should have to pay to get another one. This is their responsibility. We have no way to know if it was really mailed. We were told they would order another one and it should be in on Tuesday, and we could pick it up after paying the $5. There is no guarantee that it will be in and we are running out of time. I know $5 is a small amount, but it is the principle of the situation. I thought it was their responsibility to get these to the employees before 1-31-09.

On 4/5/09, we went in to eat while traveling. This was the most filthy McDonald's I have ever seen. The dining area was worse than most service station rest rooms. When my food arrived, the box had a greasy hand-print on the top. There was something black growing all around the drink machine, and there were cigarette butts and puddles on the floor. I didn't eat the food because I was afraid to - I simply left and went elsewhere. But this place is a public health menace!

Over a 5-week period, the McDonald’s in Saginaw, MI on Tittabawassee across from the Fashion Square Mall has had my order wrong, forgot something, or just had bad quality food. I stop there at 6am on Mondays, Wednesdays, and Fridays on my way to dialysis. I order the same thing each time, 2 egg McMuffins with the egg folded and an orange drink. One morning, I got the eggs not folded. Another morning, they gave me sausage muffins. Another morning, there was no Canadian bacon in the muffin. Another morning, the Canadian bacon was so dried up I couldn't bite through it. Another morning, the muffin was so burned I couldn't eat them. And another morning, the orange drink was orange colored water.

It's just an ongoing problem that I feel is a problem at the same McDonald's in Sierra Vista. I actually go to many McDonalds in Tucson without the same problem. I ordered a standard Big Mac meal and upgraded to large. The only problem is that when you get your order, the fries are like half an order. I do realize if I was on a diet, this would be good for the diet but as I told this to the shift manager, he explained that if the box is squeezed tightly, the right amount is in that large McDonald's box.

I went to the drive-thru to get my breakfast as I do on occasion. I ordered the sausage bagel. The bagel was so hard it seriously could have broken a tooth had I actually tried to eat it. I do not understand how these idiots can serve something that belongs in the trash. If this ever happens again, I am going to bring the bagel back inside and slap it upside the head of the non-English speaking illegal immigrant that made it. Freaking **, I tell ya!