McDonald's Reviews

I called to speak with the manager (Miguel) at 10:29 am on 8/29/11 but all he really cared about was getting me a new sandwich and had no concern that I was complaining about mold on my egg. He just kept telling me, "I am trying to make you happy and replace the sandwich." Why would I want another one when you just sold me one with molds on it? I think this location needs to be inspected to make sure the food that they are serving is edible. I do have pictures of the sandwich!

When I pulled up to the window, the young lady was on her cell phone text messaging. I clearly proceeded to ask for her last name from looking at her name tag so I could report to manager. She told me her name and asked me why I was asking for her last name. I told her that I would like to speak with a manager and report the issue of her being disrespectful. She replied with, "There are no managers that have time to take customer complaints, if you want to you'll have to do at a later time."

I called the Corporate Office and once again told my issue. They say there are "no bones" in the advertised boneless chicken nuggets. I wanted to know why the manager of McDonald's said "it happens" and why there is no warning for choking or small bone hazard on the box. I get the run-around and nobody wants to address the very important concern. Should we wait for a child, or anyone, to choke to death? I have been to the doctors two times due to this. The insurer for McDonald's, Gallagher Bassett Services Inc., wanted me to keep him informed, but now seems to be ignoring me.

I went through the drive-thru and ordered a chocolate shake, only to hear the same lame excuse from them. So I ordered a smoothie. Now what are the chances of both Helena and Alabaster stores' shake machines being torn up at the same time? Seems to me that someone just didn't want to take the time to make me a shake, or maybe they were told by their boss to use that excuse only if someone comes up and just orders a milkshake. Hmmm!

After a few more minutes, I get my food and pull up to check it. Of course, it is incorrect, so I park and walk inside. After waiting in line for about ten minutes, I get up to the counter, show my receipt, and ask for the correct food. The cashier walks it over and asks them to remake it. So, I step to the side and wait another ten minutes. Once I get my food, I thank them and go back out to my car. Luckily I checked it before I went because it was wrong again! It's like they just gave me the same food back.

So, I walk back in, get back in line, wait about 5 minutes get cut in line so I have to wait even longer. I finally get back to the front and ask for a refund, hand them the food back, and place the drink on the counter. The cashier proceeds to tell the girl beside them to get the manager, so she screams to the back that there is a refund. Finally, another employee takes the food back and comes back with a partial refund. I let her know the correct price I was supposed to receive and she walks back again. Not once has the manager made an appearance and all the other employees are just staring at me. Finally the lady comes back the second time, still with the incorrect refund. A second employee walks to the back and after a few minutes, comes up and informs me with a very rude attitude that they will not give me the rest unless I bring the drink back, which as mentioned before, I had.

So I pick up the drink on the counter in front of her and show it to her telling her I had it. She proceeds to snatch up the drink, walks to the sink, dumps it out, and exaggeratedly throws it away. She also goes and picks up the food bag I had brought to do the same. After another few minutes of waiting, they finally came back with my full refund. Not once did they apologize and not once did the manager make an appearance.

They have horrible service, horrible staff, and horrible customer service. I will not be returning to this woodmer location or any other location for that matter. Mcdonald's Corporation has no place to contact them for franchise locations. If they don't care once they sell the franchise then it is no company I will support. Mcdonald's has lost my family and I as well and the business they would have received from my close friends. I know they will probably laugh at losing a few customers, seeing as they feed millions a day but if the few here and there add up...

When drinking the tea, I sucked a hard substance through the straw into my mouth. The substance poked the top of my mouth. I immediately pulled the substance out and discovered it was the leg of an insect. Gross! The leg was huge – at least 1-inch in height and contained hair!

My friend and sister were present and immediately went to seek management, while I sat in shock, and began snapping pictures of the foreign object. It took the police arriving on site just to get the cooperation of management to provide me with an incident report!

Not only that, the staff did not remove the tea containers from the lobby area for at least 20 minutes! Not joking! I literally have had no appetite the remainder of that day or today and even threw up shortly after leaving McDonald's.

That is one of the most disgusting and traumatizing experiences any customer could ever have! If we wanted to eat cockroaches and other insect parts, wouldn't that be free? I was already skeptical about my loyalty with McDonald's as their customer service and cleanliness is horrible, but this is definitely the killer for me! I am not sure how to work those stars above as far as rating my overall experience, but whatever equates to the worst experience ever, that is my rating.

I went through the drive-thru this morning and ordered my daughter and myself a couple of bacon biscuits, 3 hash browns and a medium orange juice. The biscuits were hard as bricks and the bacon was soft and cold. The hash browns were one step from being burnt. I had to throw the whole thing out because going back to complain usually involves me having to wait another million years (15 minutes) out front. I was told that the employees know my truck when I pull up and that's why I get mean mugged whenever I pull up. He also told me that he saw an employee spit in my drink. Needless to say, I will NEVER go back. The person who told me is a McDonald's employee!

So here's the deal! I'll be waiting for some sort of an apology on the occurrence that happened today and some sort of compensation for my cup of large coffee. I'm homeless and I won't give up on this. I've got nothing else to do with my time because me, being a citizen of the United States of America, is just about the time good old hamburger companies came in business. They embarrassed me in front of numerous customers and thought I was in the wrong. I just want respect as a human being and a paying customer. Thank you for having this website, I couldn't navigate on old Macdonald's.

Then, we stepped outside to make a phone call and complain to the manager about the incident. She said that she would take care of it. We were watching from the outside as I hung up the phone and one of the managers began laughing with the person I had spoken to.

That is the worst business I have ever worked for and I recommend to never apply there. They will treat you like crap and make you do all the work simply because you are the new person. In my opinion, most of the managers and crew members should be fired. I am filing charges against them. Also, there was a girl who got jealous because they had her husband helping me work and threatened to punch me in the face.

I hardly received any proper training, actually none at all but when I had to do something that I was never trained to do and I messed up or had to ask for help, I would get scolded and was treated very rudely. There is so much bad things to report I can't even finish!

I purchased two sundaes and two cones and was given a ticket with the number five to establish my place in line. Ms Quintana walked into the restaurant with two children, she seated her child to get her face painted immediately after the first person who was in line was done.

I asked her what her number was and she responded that she does not have one and that her child will be next because she is the owner. I advised her that placing her child first above all the other children who were waiting was unfair and unprofessional. I asked her again for clarification if she was the owner and she raised her voice in front of everyone, including my grandchild and quoted, "I am the owner. Do you want me to repeat it again, do you not understand? I am the owner and if it was you, you would've done the same thing and it will only take two minutes."

Celeste Quintana was very disrespectful and condescending and unprofessional. I asked to make a complaint and was given a book, which contained other complaints. I asked for a copy of the written complaint that I made. The cashier went to make the copy and returned empty-handed because she was told that she was not allowed to make the copy. While at the counter, Ms Quintana eventually approached my grandchild, apologized and gave her a balloon but I feel that she tried to humiliate me and I deserve a formal apology as well.

This was outrageous for me! My three-year-old son was thirsty and we had no more money and they wanted to charge me for the cup for water? This would seem to be a common courtesy if your soda machine is down!

I asked the cashier (I think her name was Lauren) about the charge and she stated that the 20-pc McNuggets come with four sauces and anything additional was extra. I asked her where this is posted and why she didn't inform me of this ahead of time before charging me. She stated that it is not posted and that it was basically a policy. She then proceeded to tell me that she only charged me for three sauces when it should have been more. She did not offer to refund me and could not give me a reasonable answer on why there was nothing posted about the additional charges for sauces.

Well, the manager of McDonald's that I went to, called me up and pretty much leaned on me to say it was my fault, and actually told me he would not argue with me over it. I just let it go. He really upset me and frightened me as he now knows my phone number and address. I'm not kidding, he really scared me. He was yelling at me, and I will never venture near his store again. I have learned a lesson to never complain to management or corporate.

I was placed to open without being asked I was put to be there 6 to 2. I had to find someone to send my kids to school and everything. When the beginning of the year started, I was told when we got mystery shop if we had a pass on our shift we would get a reward if we failed we would be written up. Well, 2 months ago I got mystery shop on my shift it was at 11:45. We passed, I had to leave early that day. So when I found out I was like O that was my shift but I wasn't being given credit. She was trying to take the credit herself. I confronted her and was like listen I was here she told me no you left I had to show her that I was still there and didn't do a deposit.

Then she was like okay you'll split it with another manager. One month passed, the other manager asked her what was going on with the prize, she said, "Oh, I have the check in my purse, I haven't cashed it to other manager was fired. She told me to keep her money but its been almost three months, I still haven't received anything. Something has to be done with this manager. She is very rude and is a bad example for the company, she makes false statements and took this money for herself when it wasn't for her plus this store is awful, it's literally falling apart. She mistreats her employees and is unfair. She tells your personal business to other employees. I get so much complaints from people. The night crew here is terrible as well, the store be a mess, very nasty, I had told her and she just ignores me about it, I can't tolerate working here anymore. I started classes and told her I couldn't run any shifts, I told her I have class from 9 to 1 and can open 6 to 845 then come work 1 to 3 that would give me at least 19 hours she dropped me down to 12 hours and told others I was quitting which isn't true.

Okay, no problem. I stayed home that few days hoping they would call me for orientation. I got the call and I was to go in for orientation on May 16 from 3 p.m. until 5 p.m. I was finished with the orientation and was handed my uniforms in a McDonald's bag. Andrew assured me he would have Tina call me either Thursday or Friday. When I got home from orientation on the 16th, I opened the bag with the blue uniform shirts (2) in them and they were filthy. They were very dirty and so was the visor.

Okay, well I washed them, even though I agreed on paper to have $25 dollars taken out of my first check for a uniform deposit, I washed them. I called McDonald's on May17 to let Andrew or Tina know the shirts were not the size we agreed on. I was told just then that neither Tina nor Andrew were on/at work that day at all. Okay so, mind you, here I am waiting for a call back about the uniforms, not to mention I did not know whether to cancel two appointments I had that week for my kids. I did end up canceling the appointments and made them for a later date (May 23) in case I got the call to start training.

So basically, I waited from the 17th of May and on for the call. Well I didn't wait any longer. I called McDonald's on May 21 and spoke with Tina. I asked Tina on the phone if she knew when I would start. She told me, "Well I know Andrew had to fix the schedule. You might want to call him Sunday" or she was going to have him call me. No call from anyone on Sunday until Sunday night while I'm in a sound sleep, my home phone rings at 10:15 p.m. I make it to the phone and it stops ringing. I opened both eyes to see who had the nerve to call my house at 10:15 p.m. Well, turns out the voice mail was from Tina, letting me know I was on the schedule on Monday(23) at 3 p.m.

Well, after the way I waited all week for the word about starting, and the fact I was given dirty uniforms and visor and the fact that I kept those appointments I already had set up for my kids and the fact I got a call on my home phone at 10:15 p.m. (when everyone's sleeping (my kids get up at 6 a.m. for school), I have decided when they call me to see where I am at 3 p.m. today, I'm not answering the call. That's a heck of a way to do business, and it showed me just how unprofessional they were about the hiring process. I'm not taking the job. I got a better offer and was hired in one day. I will return the clean uniform shirts and visor and that's it for me when it comes to needing a job so much that I let all my morals go to hell. I do not wait around for anyone, but I did. And now they can wait on the uniforms.

He also refuses to open the back door where I can put the trash out. I have to drag the trash across the entire parking lot and when the bag breaks, he stands in the window with his arms folded just looking at me. I was hired as the maintenance man making $7.25 per hour, whereby other stores start the maintenance men off with 8 or 9 dollars per hour. I have called all sorts of numbers and have not been able to get any straight answers as to my salary. I have been working there for three weeks and still on probation and still have questions and cannot get any answers. I pick up the parking lot and have not been supplied with gloves to protect me from germs or any harm to my hand. I am in desperate need of assistance and answers.

I feel like I am not a part of the corporation at all. I am treated so badly. I was embarrassed by the comment about me being 50 years old and needing CPR. I feel that if they noticed that I was having problems, they could have offered me water or a break at that time. Other employees have noticed this mistreatment as well.

I have noticed that over those 6 times, the sandwich makers, prepares, etc. located nearest the drive-through window across from the deep fryers (I'm sure you know where I mean), do not wear gloves when touching guests foods. It is sickening for me to realize that even my food may have been touched by human hands there, only because they are not forced to as I think it is required for health reasons, sanitary, etc. I have even seen this with managers present and, there is absolutely no way that the managers would not have noticed that they were not using the "light blue" gloves for protection. This is so very sad.

Now, you may be the franchise owner and unaware of this, so for that reason alone, and all this unknown to you, I did not bbc this to McDonald's headquarters, although, quite frankly, they should be made aware. I am hoping this letter alone wakes someone up and makes immediate changes. Something must be done. I am not certain of Florida law about making videos, etc., although that would be very easy to do, proving all I have said here. Hoping that is unnecessary, I hope I am writing to someone who actually cares about their employee's behavior and their guest's/customer's health. Someone needs to.

Just one more thing that I couldn't possibly have overlooked or two, possibly; one is that a manager was on their smoke break outside, near the tables as I was parking to go inside. I was inside no longer than 10 seconds after parking and noticed that one of the smokers was already behind the counter and helping with packaging food for the drive-through .There is absolutely no way she could have washed her hands in the amount of time from re-entering, when I saw her by the drive-through. It is impossible. Moreover, this makes absolutely no sense to me. I have always regarded McDonald's as an upstanding corporation that sets the highest standards for making safe food products, untouched by hands. This just sickens me.

The very next time I am in the store at 4145 49th St. N. St. Pete, FL and I notice someone touching other guest's foods. I will be telling the guest themselves when they are handed their food, not raising my voice or even making a scene. I would just be truthful. I have seen the YouTube video where some customers go nuts, but not me as I am a peaceful man. Would you want someone who is not using gloves touch your food? I think not; no, of course not, so why should unsuspecting guests have to tolerate such behavior? Again, it makes me sick and I have no answers. I do hope to hear back from someone with answers, even if this is brand new information to them.

All I am saying here is that this a ridiculous practice and it must be stopped immediately. Again, I did not bbc anyone else. I am hoping you or someone that you trust can stop this practice. It is utterly amazing to see them with no gloves, not just once, but again, over a half dozen times. I just refuse to be someone who does nothing about such behavior; hence, my commenting on foods handed to guests when I see for myself that humans have touched their food. Now, if the customer, after me calmly telling him about hands on his food, tells me to mind my own business, then I would only say to myself, "It's your health, my friend. If you do not care, then I can see where McDonald's doesn't either," and just shaking my head, but remaining quite. Again, not to be rude, but I wouldn't care if the managers, or anyone else heard my comment to the customer.

So, seeing them prepare foods without gloves is not a one-time thing, and I have mentioned it quietly to a couple of managers there so no one would feel embarrassed about it, but truthfully, some of those managers, I honestly feel, knew that no gloves were being used. It's sad but true. I hope this has been informative enough to help you.

I call the 1800 number to complain. The next day Kristina goes to work, gets off break. Felicia, Marvin's wife, who is a manager says if Brian tries to further this what I do to Marvin the manager in question he would do worse. He would probably end up killing as well as beat me up. She was harassed about this through out that day. Marvin called Kristina at work and said on the phone that if he would have continued the situation, he would have pulled me out of the car, all while she's at work so her boss Kathy tells her that it's all just playing around. She's not going to fire him for what he did and she will have him replace the coat. That's it, are you kidding me, right?

Okay, so she asks Kristina to have me and her come in today March 31 at 4:00 pm so we do and I taped the whole conversation. She said that his throwing was not assault and that she won't fire him for that no matter how upset I am. There are many details in the tape of her not letting us speak our side and not caring for the customer so we leave. Now her manager is Marvin, Felicia and Kathy that all do not take it seriously; the 2 of them are married so she's rude to her (conflict of interest) and the guy and to top all of it off, I can't get anything done because the McDonald's owner board ** the guy who runs it for McDonald's is Kathy's brother.

She calls 15 minutes after we get out of the meeting and starts chewing her out on the phone saying her job is on the line and other stuff ,she said I didn't understand what assault was and I grab the phone and had vulgar words for her and I didn't get much of that taped but a little bit I did just the end. I had to go get the recorder so now my girlfriend has to go to work where we have been assaulted by a manager, his wife is rude to her and Kathy is biased to the situation. We can't complain because her brother runs the building. All of this would not have been a problem with an apology and a free meal but we are seeking any help we can get. If you can help us please do. Oh. and in the meeting as we were leaving she tells us that we're off the wall? That meeting is on tape

So I asked them to put some more in the cup, they said they couldn't because the rest of the room in the cup was supposed to be for the ice, that I did not want. So when I was talking to the drive through person about putting some more orange juice in my cup, the manager walked up and asked, "What's the problem now? I already put bacon on your sandwich". It is quite sad for the manager to admit to that because if he was the one that added the bacon on the sandwich, then he would've seen that it was missing the sausage. I ended up receiving half of a $12.00 Meal.

I immediately went to the store and when I was to pay for my medicine with the $10.00 that the lady had given me from McDonald's, the money was a fake $10.00 bill. So, I went back to the McDonald's in less than five minutes and tried to explain to the lady that she made a mistake and had given me a fake $10.00 bill. She started getting loud and saying to me that I was the one who made a mistake because she never gave me a fake $10.00 bill. I tried to explain to her that it may have been placed in the registrar by accident. She still continued to get loud so I asked to speak with her manager and the manager walked up stating without listening to me that the fake $10.00 bill did not come from there. So, nothing was done and the manager told me that I was not getting my money back and she took my name and number so she could call me if the McDonald's owner came in tomorrow.

They have now lost a loyal customer. I would like this investigated and would like to get my money back from them. I know they have cameras and was able to see what happened with my money. I am sure that I am not the first customer that they have scammed out of their money at a McDonald's, of all places.

When I spoke to the gentleman with the nice uniform (group leader maybe), I informed him of the above and I was told the employees cannot go outside the building after 10pm (different neighborhood he said) Wow! So this is what ** must deal with? While speaking with him, a younger ** female told me I was holding up the line. I never ate the food - I threw it out! So sad!

Both men refused to give me their names. That day other customers defended me, saying that the security guard always harassed the customers.

The restroom was very dirty and not maintained and the odor of the breakfast should have told me not to eat it! I was vomiting and had upset stomach beginning eight hours after I ate.

You can clearly tell that someone was acting because she didn't answer the phone with the correct greeting. They gave me a cell phone number to another employee that works there. I can tell because when I called I heard the same background. I would like a follow up of the last complaint I filed December 1st, 2010 for this same McDonald's.

(1) The speaker I spoke into the volume was very low. I could not hear the person that I was giving my order to; (2) After stating my order another person asked me for my order; (3) I ordered a large orange juice and a bacon, egg and cheese McGriddle sandwich; (4) They did not have any orange juice or bacon, egg and McGriddle sandwich; (5) I ordered a chicken sandwich with butter; (6) Opened the bag, there was no butter but there were some jelly.

My concern is the food needs to be ordered in a timely fashion. The staff was very nice and professional.

Please explain to me how these employees are relieving themselves, wiping themselves with McDonald's napkins and washing their hands. Wait, there is no soap and they are serving food to lines of cars around the building.

I called back to speak with the store manager and I asked for her name, she said Mrs. Carolyn. I explained to her. Not once did she tell me I talked to him. She only acknowledged that she'll replace my fries. It's not about the food. Something needs to be done about him or I'll take this further. I was very unhappy with his attitude.

We reminded them of the water cups for the kids several times but once again was shown reluctance and felt like denial of service once the cashier, who took our order, just left without serving us. I expressed dissatisfaction at the service and requested to speak to the store manager. Upon discussing the service issue with her, she responded, "Did you get your food right?" I told her that I had to ask for each item/s and the service I had experienced was worse. She kept on saying, "you got your food, didn't you?"

So the expression I got from the manager was that she was more concerned about the fact that customers get their food, totally ignoring the issues with time management, quality of service provided, or mistreatment of customers. In addition, the trash at the Kids Play area was over flowing and was all over the floor--total negligence of hygiene. Since it was an unhealthy environment for kids to play, we decided to leave early, and not to return.

I stop at McDonald's at least three times a day. I can't donate every time. Her attitude was very bad and it upset me very much.

I will be following up with health Canada about this matter and I await your response.

I'm on social security and to even go out for dinner with my grand kids is a real big deal and these burgers gave a whole new meaning to the word 'sloppy'. They were also overcooked. I still have the photos if you tell me how to send them.

But it turned out that the chicken I ordered was very dry and hard to chew! In short, it wasn't freshly cooked at all! It seems that it was just heated because by the looks of it, it was already brown in the inside instead of white and juicy! I may not be a great cook but I can distinguish whether the food is fresh or not. I was so disappointed. But I can no longer go back since we were already far from the store where we bought it from and it would be hard for us to make a u-turn. The worst part is that my nephew both got a bony part. It was full of fried flour that made the chicken larger to look at and still dry, not chewy and had an intolerable taste!

I then walked out and returned to get the receipt. When I knocked on the door, an employee ignored me. I knocked again and he motioned with his hand to go through the drive thru. I then explained that I had just came from inside and was trying to retrieve my receipt. He ignored me again. I knocked on the door once more and he proceeded to leave the seat he was in and walked to the back. Another employee that was sweeping the front lobby just looked at me and kept sweeping.

I had to wait for the manager to notice me at the door in order to receive my receipt. I then left the premises and proceeded to go home to file this complaint. I am so dissatisfied with the customer service I received by the manager and employees. The store was filthy. The bathroom was disgusting. There was urine on toilet seats, toilet tissue all on the floor and around the toilets, and the soap dish was broken. I will never eat there again!

Sunday afternoon at 11 o'clock, my husband and I were on our way out of town and went through the drive-thru once again. He ordered a McDouble, coffee, 2 apple pies and my combo. I asked for no cheese on his sandwich. When we got the order, his coffee had no cream and sugar and his sandwich had cheese. I asked the girl in the drive-thru for cream and sugar. She had an attitude so I parked my car and figured I would go in to correct the sandwich and deal with someone with a nicer disposition. The girl behind the counter asked me what was wrong and I told her. She then told the cook in the back and he had an attitude and snatched the sandwich.

When the manager asked the problem, the girl explained to her what was wrong and she had an attitude and looked at me, rolled her eyes and walked to the back. My husband was in the restroom. When I got the order corrected, we met back at the car and I gave him his sandwich. He said he wasn't eating it because the restroom was nasty and smelled terrible and if they don't take care of the restroom that the public can see, he could only imagine what the kitchen looked like that we couldn't see.

Needless to say, we spent money to not eat and get treated terrible on top of that.

First of all, my large strawberry shake which was listed as a medium chocolate? Well, it was a medium vanilla. Second of all, my daughter's happy meal came with French fries when I ordered apple dippers, they were ice cold as was her burger and they forgot her toy. I threw out her meal and made her something else. $4 down the drain. My order was the fish fillet and it had so much tartar sauce on it that it was all over the inside of the box, the top of the hamburger bun and everywhere else. I had to scrape the sandwich to eat it. When I attempted to try my fries, they were freezing, soggy and disgusting. I threw them out as well.

In the end, I paid $9.00 for a shake I didn't want and food we couldn't eat. When I went to complain about it, I was informed that I should file a complaint with the company and yet, as I'm looking around, there is no way to do that. I should also mention that the woman at the drive-thru was lifting up her shirt as I pulled around to pay for my food. She laughed and said, "Oh sorry sweetheart, it gets hot in here". As if I cared about her body temperature and not the fact that I could see her body as she was raising her shirt. Absolutely disgusting. Something needs to be done about this.

There was a car ahead of me that had been asked to do the same. Someone came out and presented the first vehicle with their food. I was left sitting. I looked out of my rear view mirror and noticed a woman in the car behind me being handed soft drinks and a bag. The customer opened the bag and looked at the food and handed it back to the employee in the window. I immediately got out of my vehicle and walked up to the drive-through and informed the employee (Ms. **), "I don't want that food that you gave that lady. I saw her digging in the bag and she handed it back to you. "Ms. **, immediately said; "You didn't have to come up here like that!" I then told her that I had been asked to pull up and I was forgotten. Ms. ** said; "I wasn't going to send that food out, I was going to have them remake the food!"

It was now close to 10:30am and breakfast was going to be over with. I requested my money back and went to my vehicle. I waited another ten minutes and finally an employee by the name of Twanda ** came out with money in hand ($7.90). She asked me; "How did you pay for this food?" I said; "Credit card, but your restaurant always transact it as a debit." Twanda asked for the receipt. I wasn't going to give it to her because I wanted the receipt as proof that this transaction had occurred. She stood with money in hand and refused to give me my money. I held my hand out of the window and asked her more than five times to give me my money. She commented, "I know you?" I got distracted and said I don't know you and I'm not from here. She refused and went back into the store. I had now been at the McDonald's more than forty-five minutes. I had all of this work to do; I looked a mess and didn't want to go into the store. I looked on my receipt and called the store. A young man answered and I told him that I was outside and this employee refused to give me my money.

The employee Twanda hollered, "She won't take it!" However, I told the young man look out the window I have my hand out the window and she won't give me my money. I even said to her, "Would you give me my money." Twanda said, "You won't take it!" And she continued to hold my money in her hand. I called the Carbondale Police and was told that I had to call the non-emergency number and that I was on a 911 line. I told the Police that I would have called the non-emergency but I didn't know the number. I told her that an employee had come outside and had refused to give me my money. I was so angry that I was crying. I knew that my day had been shot and that I wasn't going to get the floor stripped and my kids hadn't eaten. While I was on the line speaking the McDonald's employee came out again and she said here's your money and I said "I'm on the line with the Police." Twanda holler, "Well we'll wait until the Police get here! She went back into the store again. Twanda came out again and started playing the game again, "Here's your money."

In the meantime, the office from the Carbondale Police is asking me if I see the Police coming, Twanda is listening comments; "I see them." When the officers came she lied and told them that I refused to take my money and gave the officer's the money and I was given the money by the officers. By this time, Ms. ** the manager came out and her and Twanda went over in a huddle with one of the officers. I was requesting that a report be filed and I was told that there had been no criminal activity; however, CAT notes would be written. The next thing I know the one office that was rude started asking me for my date of birth and name as though he was trying to run a report on me. Twanda was writing on a paper. I asked what is that, you told me you weren't going to take a report, what is she writing. Twanda had been instructed to write a BAN Order for me which would forbid me from coming to that particular McDonald's. I was upset. The police told me that any business can write a BAN Order.

I respected that right; however, to BAN customer after an employee was trying to illicit a confrontation or a physical altercation was "Stranger than fiction." Her behavior was not addressed by the manager. In the meantime, I told the manager that I had asked a young man to look out of the window and see me ask for the money. Twanda gets this young man by the name of Nate. Nate came out look scared and only said "Mam I only know what you said." He never acknowledged that I had told him to look out of the window. It has been twenty-four hours since the incident; however, I thought to myself..."That young man Nate had no idea that he had an opportunity to stand for integrity and he failed. The manager showed at that moment how she as well as Twanda had failed this young man by getting him in a conflict that they were part of and were trying to make me a scapegoat. At one point she Ms. ** claimed she would rip up the BAN Order if I didn't take the matter any further; however, proceeded in the restaurant to give the police a copy. I have a copy of this paper.

I went home after I visited the Sergeant at the Carbondale Police Station. Sgt. ** informed me that Twanda and Ms. ** told the police that I frequented the restaurant often and cause problems; however, these problems were not told to me and furthermore they didn't say this to me; they were in a huddle with another officer and said this. I got and contacted (Short Enterprises) the franchise office and the Supervisor, Mr. ** contacted me immediately. He informed me that he had received several calls that morning and had another to return after he finished my call. Apparently, a CO2 machine malfunction and no drinks could be dispensed in the store. Mr. ** said; "One customer said it was total chaos!"

In the meantime, I'm outside not aware of this chaos and endure a taunting by a crew trainer. I told him that I don't care about the Ban. It wasn't justified and I admitted that I had complaints on this particular restaurant in the past; however, I don't frequent it due to cleanliness issues and some of the ignorance with the ** managers. He justified Twanda by saying she probably was afraid because there had been issues with debit card transactions and it would cause the drawers to be short. Mr. Ackers further blamed me for not giving her my credit card. Twanda never asked for it.

If it was so important she should have requested it in front of the police; however, she finally decided to give them my money to give to me. Mr. Ackers said he would get a police report; however, never addressed this employees behavior. Mr. Ackers told me that there were two side to every story and still didn't address the actions of these two employees. Perhaps it was due to other people calling. I also realized that Twanda knows me because she is related to people in the area that sell drugs and has in the past been with these individuals when my property was being torn up and I was being bullied due to my calling the local police and reporting them to management.

Because of this familiarity she harassed me at the restaurant and reported a lie to the Police to get me banned. Her name is on the ban order. I wasn't able to do anything the rest of the day and still need to finish stripping and waxing my floor. Short's Enterprises should look into this Ban policy and to Ban a customer due to previous complaints is an absurdity and it is more serious when a person uses issues on the outside of their job and does such an egregious. What's next: If a customer complains about a old hamburger will they be banned? I wonder if Mr. ** banned the customers that contacted him. According to him there was chaos in the store and I have never created chaos or a disturbance. I only would complain about an order not being right. Nevertheless, if it necessitated me being banned. My question is why didn't I get banned when my complaint was about the service or the food? I get banned when this woman wants to play with my money?

When I called McGeorgia the next day which is the Georgia regional office to complain, I got transferred five times to different voice mails as none of them answered their telephone.

I finally left a voice mail complaint and as of three days later, never got a reply. I now have filed a complaint with the McDonald's national headquarters and am waiting a response. McDonald's used to be noted for their professionalism and clean restaurants, but unfortunately it appears that is no longer the case as I have seen other McDonald's that were almost as bad. However, this one takes the prize for filth.

I immediately call the store, a Hispanic male answers and I ask for the manager. He tells the manager there is a call, after about 5 minutes of the phone laying down. I hear him again tell the manager, "There is someone on the phone who wants to complain to you." This is the response that I heard word for word (as I wrote it down). "Tell them to shut up, we don't have time to hear nobody complain" After a couple more minutes of the manager not answering, I hang up and called the local owner's office. I spoke to Monica, advised the situation and what I had overheard.

Around 1:00, I received a call from the manager Connie apologizing for my inconvenience and stated if I brought back the tea, they would give me my $1 back or another tea. I advised I most definitely do not want another tea! I stopped by after work today about 4:50, spoke to Yasha and advised her of the situation. She gave me an envelope which contained $1.10 and a coupon for a free value meal.

I honestly cannot believe after the disgusting thing that happened, this is all this place has to offer! I am totally outraged. This is an absolute lack of customer service on behalf of the McDonald's #7755 and also on behalf of the owner's office located in Clinton, TN.

11:55 AM, 10/9/2010: Two cars in drive through. One in front of me was told to pull over for food. I was told to pull over for food. I asked for money back and they immediately gave me food. I sampled the food in drive through. It was cold. I went inside. No customers were in line and no cars in the drive through. I asked for a manager. He said "sorry" and gave all kinds of excuses for lack of service including his "goals". I thought giving me a hamburger was his goal. I don't care what he wants in the future. My goal was to get a hamburger today. I asked him how many people were behind the counter. He said 11. I said 11 people and no hamburgers? I feel sorry for anyone trying to get a hamburger here at 12:05. This is a shame. It’s a good location and could be a good place to eat.

While we were in there since, she was next in line. I told her there was no tissue, whereas, subsequently thereafter, the employee, in aloud harassing, provocative, intimidating voice, asserted: "I am off the clock. I am next in line and it looks like you are going to just get in front of me and take over. I guess I need to go and find her another bathroom to use." She said it very rudely. What she didn't know is that another McDonald's employee was standing in the door and witnessed her behavior. I was almost provoked and if it had not been for this other employee telling me she would handle it, I don't no what would have taken place.

When I say she was way off the chain, I am not joking. She took me off guard with her attitude. I went to the front to talk to manager on duty; the employee that witnessed the incident assisted me and referred me to the store managers on duty. They both asked me what happened and I explained that they really need to do something about her attitude. They said they would address the young lady the next day. The young lady was sitting in the dinning room, but while I was discussing with managers she left before they talked to her.

The managers were very nice and the other employee that witnessed this behavior. I was offered a free meal on my next visit. I am not interested in a few meals but I am interested in customers being treated right and tissue being kept in the toilets. Apparently, the store was out of tissue because they brought napkins to toilet room. You are McDonald’s and there is a Family Dollar and a Dollar General next door: how hard is it to purchase form one of these stored? I perceived this to be harassment, false accusation and abusive hostile environment. This was public humiliation and embarrassment.

Through the years, McDonalds has made quite a bit of money off of us. I'm about to take action on paying for a product that was not received. They are ripping me off. And like I said it's not just one, everyone that I’ve been to has ripped us off one way or another. (This is another example) Driving up the road away from McDonalds and have 6 drinks with no straws! Imagine that. I had to waste my gas money to go back to McDonalds for straws. And when you complain they act like "what's the big deal". I want action on this franchise.

They assured us that this would be taken care of and we would be called back. I wanted to take all the right steps so I called the McDonald's and asked to speak with the manager. I was put on the phone with a women who wasn't the manager, talked to rudely and then hung up on. I preceded to call back and the the manager answers. I thought that he would care but he didn't. He was ruder than the girl who I first talked to! He then tells me that McDonald's never makes mistakes and that it was my fault and if I had a problem to sue him.

So now I'm taking the steps to have something done. I don't want others to go through what I did and I know if this happened to me, it's happening to others and this needs to change. I've worked at McDonald's so I know what goes on there but I never thought something like this would happen to me!

I felt my food and it was warm so me and my aunt drove home. When we got home, I go to doctor up my sandwich and upon doing so I can see two finger marks and a bite in my egg. I couldn't believe it so I showed my aunt and she confirmed what I didn't want to. I put the egg up and automatically began throwing up.

My aunt picked the phone up and called McDonald's corporation.They assured us that this would be taken care of and we would be called back. I wanted to take all the right steps so I called the McDonald's and asked to speak with the manager. I was put on the phone with a women who wasn't the manager, talked to rudely and then hung up on. I preceded to call back and the the manager answers. I thought that he would care but he didn't. He was ruder than the girl who I first talked too! He then tells me that McDonald's never makes mistakes and that it was my fault and if I had a problem to sue him.

So now I'm taking the steps to have something done. I don't want others to go through what I did and I know if this happened to me it's happening to others and this needs to change. I've worked at McDonald's so I know what goes on there but I never thought something like this would happen to me!

I even told her that McDonalds has the best fries. I just want let them know that they need throw those out and cook fresh ones. But she doubted my word and she was so rude. I told her I drove 10miles and passes by many fast food just to get McDonalds fries and then we get this. So I asked for her name also and she told me her first name was Sabrina. Sabrina was so rude.

I paid for my order which came to $14.50. And in less than a minute from the time I placed my order my food was ready, but there is a problem if I had said freshly cooked there would be no way for my food to be ready, only because this is the way I order my filet o fish sandwiches all the time and it tend to take about 5 minutes for them just to cook the filet. So I asked them to please make me 2 different ones because I opened them and the fish of course was cold in the middle and rubbery on the outside. So they remade the sandwiches, so everything should be fine right.

Not so fast they recooked it alright but they either did one of two things they redropped the filets in the grease or they heated it up in the microwave to make it hotter, in any case though it was or is the worst tasting sandwich I have ever had from McDonalds and I would think for 10.00 for just the 2 sandwiches and paying that kind of money I could at least get a sandwich worth eating.

I am very disappointed to know that this is the kind of product someone gets for choosing their establishment. I guess it tells me that I should be very wary about where I choose to purchase and eat my food from now on. I appreciate that fact you offer this site for individuals to speak I wish it was that I was raving about your food instead of complaining. Thank you for your time and consideration.

I am very mad because I know first of all she screwed my order up and I had to wait and then to tell me I was wrong when it says on the sign of the meal that the drink is included. I am not a happy person. I have been working with the public along time. This should never happen to anyone and I am sure this has happened to a lot of people and I want to hear from you about this. I think the management should know when things happen that will hurt the business. Thank you.nk you Glenda*****

.The cashier was asked by me very politely if I could please have my fries with out salt. Wow! She replied they are already ready and have salt on them. I said please no salt and she asked the manager and she turned to me and said they are already salted. At this point, I was very upset and asked please no salt on my fries. How is that not possible? She then replied, "Okay, we will do them but you are going to have to wait a long time." I said, "Sure, no problem."

I received the McDoubles and all of them were made regular, how disappointing. I returned them and the manager asked, "What happened?" I told her and she gave me my McDoubles, how I had ordered them. So, here I am again at the same McDonalds on Sept 18, at 1:00 pm and said to my self what more could happen, LOL. I had ordered a 20 piece nugget and 13 McDoubles and took it to go, it was my son's birthday party food.

Well, all went great till the last 10 piece nugget was raw, yes raw. I had talked to the store manager Brandon regarding my first two visits and was entitled to come back for 2 value meals any day. He is a wonderful Manager. So, the nugget incident I spoke with a manager named Beatrice, she said to come in any time and get a 10 piece nugget .

I went in on Sept. 20, to get the food that we were told we could order and a manager helped us and her name was Jessica. I believe very rude and tried to say we need to pay for the nuggets, how upsetting. Well, we finally were given our food and went to restroom to find boogers on wall and trash all over floor and dirty sink. Please don't let this go on, you may lose some great customers to that store. I have 4 children and we all love McDonalds but sadly we have to drive to another location. Please email me so that at least I know my complaint has been read. Thank you so much for taking the time to read my letter.

The 3rd time we order there, we got 2 extra burgers with no onions and we only received one and paid for two. But the one we did receive had onions on it. The manager asked if we could wait a few more minutes so she could have them make another one. I told her not to worry because it wasn't the first time and we were getting used to it by now. Every time we went, we were the only ones there, so our order should not have been messed up. Where I work, we receive at least 400 calls a night for orders and we very rarely have people call back because their orders are messed up. Why is it so hard to read a screen and not put onions on a burger?

I am wondering, do you all do criminal background checks? And why is this women taking orders at the front lobby? Not good for business.

While he was gone, I called again and ask if anyone had found it and told them that my husband was coming to look for it. The manager told me that one of the girls brought it to her but nothing was in it. Two employees were seen going to the bathroom together during all this. I feel as though someone should be responsible for their employees. The lady who saw the wallet told my husband that she was a regular there and that she would be willing to say who she gave it to. This is wrong, I worked hard for that money and I have been very upset.

I have to drive to Owensboro everyday to work, but now I have no gas money and I can't make my car payment. They said they have videos but the manager on duty would not check the tapes at that time. So we are going there in the morning to see what we can get done. I hope someone will look in to this. If your employees will take from a customer then what will they take from your company. Your concern in this matter would be greatly appreciated. Thanks so much.

I believe there are a few people that got fired over exposing the truth, but I only have one, the mother of my child, the girl I fell in love with and this doesn’t seem right. It’s a bad place for people. Now, I walked in yesterday and see an employee walking out of the bathroom sniffing and rubbing his nose. There are some problems in your store and I suggest you deal with them before I go to the police and papers and blow this way out of proportion. I know I sound like I’m mad. I am. But I will protect my family by any means possible.

The facts are my girl started a job to help and is now involved with an employee that sells drugs in the store and Michelle knows this and hangs out at her home with them. She’s an adult and some of these people are 18 years old and 21 years old. She broke up two good families by playing like a child in your store.

The other night I was there & they overcharged me and the whole order was wrong and the lady in the drive thru was trying to charge me for extra sauce for my ten piece nugget when all I had was one sauce in the bag. Please help them get it together at this particular McDonald's for I don't want to have to become a customer of Burger King!

Last Sunday, when we were there for breakfast, I told my husband I was going to ask management about the volume. My husband said, "Don't bother; they will just say it is controlled by corporate." Ridiculous, I thought. Today we went to McDonald’s for lunch, again the music was blaring! The person who took my order was wearing a badge that said "Store Manager." Perfect, I thought. I asked, "Why is the music so loud in the kids play land, can't it be turned down?" He looked at me and smiled and I am not joking, he said, "It's the community standard." Are you kidding me? The community has a standard for how loud the music in a play land should be? Where is that standard defined? Have you surveyed parents in the community? Because if you did, I sure didn't get asked. He then told me he would call my name when my food was ready. I told him I wouldn't be able to hear him because I would be in the play land. Again, he just smiled. I would smile too but my auditory nerves are in spasm.

I went back to the table and told my husband I had asked about the music and the response. My husband laughed and said, "What did you expect?" What did I expect? I expected someone to say, "I'll turn the music down," or, "I will survey parents and see if the consensus is the music is too loud." No, instead I got an apathetic, underpowered response. "It's not my fault, it's corporate." I assume somewhere in Illinois there is a safe and in that safe there is a volume controller for all the play lands in the world. I am asking ever so nicely if you could ask Ronald McDonald or whoever is holding the remote to turn the music down! Even better, while Ronald has the remote in his hand, change it to a child friendly station or turn it off. While I understand that the volume of music at my local McDonald’s certainly does not compare to real problems in the world such as cancer, global warming, double digit unemployment, the war in Afghanistan and a tanking economy, it appears to have about the same chances of any foreseeable resolution.

My experiences with this McDonald's is always distressing and humiliating. I was given a side salad without the croutons. I don't pay my money to be humiliated, offended and belittled by a Latina Manager who has no respect for an American Citizen of color in the District of Columbia.

This is a dining room and there is no need for reptiles to be there or for people to think they will see one. This was a very large snake that the man had with him and I'm sure he could of stayed outside. Dogs and Cats, nor birds or gerbils are allowed in eating establishments. Why should snakes be allowed? This totally ruined my whole day. I sit now and can still see this reptile and I feel just terrible knowing how close I actually came to it.

Then no more than 5 minutes later, he rudely spoke to an employee female that had asked for a cup on her break when he told her, "Don’t be lazy. Come back here and get it." This type of behavior made me and other customers uncomfortable. I felt that was rude to the employees and the customers as well. I feel that I can not go into this restaurant feeling comfortable no longer when this manager is on. Being that this is the only McDonald’s around, I guess I will not be eating at that establishment no longer. I feel the manager should definitely be reprimanded and I should be compensated along with the two employees and anyone else involved with this situation. I have spoken with the 2 employees and they say this man treats them like this daily. This is not the first time I have witnessed this. It is now gone too far for my liking and the employees are fearful of job loss if they say anything. So I am the voice for them as well for now. I hope we can resolve this matter before legal action needs to be taken. Please feel free to contact me via e-mail or cell at anytime.

The manager comes up to me and says, "What? " But with the tone as if I were a piece of scum. I told her that her employee was polite and that I was very impressed with the store and the manager said, "Yep and I suppose you want something for free, don't you? " Rather than just taking the compliment, she basically attacked me for no reason as if I had complained. I mean, I worked at a McDonald's for a few years and I know you hear the negative more often than the positive but when you hear the positive, shouldn't you, I don't know, be grateful rather than an a***e?

The employees were standing there, so I apologized that for the window opening and I asked for my drinks. I was told rudely that the drinks are coming and the window was closed abruptly in my face. I opened the window again and expressed to the female employee that I did not appreciate her being rude to me and that she need to learn good customer service etiquette which is probably the reason why she is working at McDonald's. She in return closed the window again and I overheard her telling her colleague, "That's why customers have to get their food spit in." I got up out of my vehicle and took the food inside. I asked the cashier to see the manager on duty, and in minutes the manager came and I had told her what had happened and asked for a refund on my food.

While standing on the inside, the employee was still talking, so an argument ensued between her and I. The manager did not do anything about her derogatory remarks against me and the security officer made it seem like I was the bad person. After about 5 minutes standing there waiting on my refund, I walked out and went home.

That Monday, I called the head office here in the Bahamas spoke to the Vice President who was suppose to call me back with results. It is now one week later and I have yet to receive a call. I am very saddened and desolated about the entire situation.

Please listen to me, I take eating very serious and quality even more serious. I know were talking fast food but all food for all customers should be at least warm and fresh! I don't want my money back and I'm not angry, I want to provide a service for McDonalds. Give me a secret shopper job, and I'll bring the quality of McDonalds up wherever I cover.

People's money is more valuable than ever to them, and we deserve to have someone stand up for us, instead of McDonalds giving food coupons. Doesn't fix bad or even no dinner we just had. I really want to help with this problem, and [their] biggest problem for quality lies at night. Never had a bad breakfast from McDonalds, so the problem is at night mostly, and I'm willing to shop these stores at night. I had a cold dinner. Threw the fries away as usual cause they were hard and cold. I'm growing tired of such an easy fix, fresh! I waited 12 minutes to get cold food that tasted like it came out of the fridge.

They never ever smile and I'm taking about the managers here. The regular employees give better service than them except a couple. There are some that are also very rude, however the Lamont location has excellent service. They are losing their customers because most of my family prefers going to the McDonald's in Lamont than Arvin, due to their better service.

Then the receipt she handed me said $4.22. The manager obviously had no idea how to even ring up an order! As she walked off she started telling another employee what an ignorant cracker I was and laughed. The very young man that was working the window felt so bad, he apologized for his superior! All I wanted was breakfast but all I got was a hard time and intend on taking this as far as I have to, maybe in court. To see that no one else has to go through what I did from her!

I said that, That wasn't what I ordered" and she said, "Okay, your the kids meal order" and I said "yes I am". She hands me my food and forgets to hand me my sprite so I tell her about it , she gives me a sprite. When I got home the food was cold and there was no fries, the sprite had a pin hole in the bottom of the cup. Broken sprite, no fries, cold food and poor service

With the economy as hard as it is, it's not too often we get any restaurant food. I take care of my son & daughter, and my two grandchildren on my job alone. My son and grandson who are both three years old in the back of the car said, "Was she nasty mama?" I base where I spend my money on the customer service I receive for myself and family. Me and family do not deserve to be treated so rudely because we are trying to spend hard earned money at a fast food restaurant. I would hope McDonalds doesn't want their customers treated like this on an everyday basis.

She twisted the conversation around and went ballistic on me and told me she was through with me, and I was no longer welcome at that restaurant. She did not serve me. I have a condition where I have to eat on time. I am a war time veteran and she also served the customer behind me and told me to leave the store. No one posed a threat or was disrespectful to her, yet out of pure frustration and lack of respect for her own race, she did not serve me simply because I did not know the name of a new smoothie!

I've patronized this McDonald's since it has been open and to not feel comfortable going to a location in my area is very disturbing. Something definitely needs to be done about this incident as its the second disrespectful trip to a local McDonald's in Akron, OH within a month. It's the corporation who is right these days, they don't need our, the customer's, money anymore, or so they act like it. Who disrespects the very people who are trying to buy food from them? I need to eat on time everyday with my condition with my blood fluctuating and this manager refused to serve me and told me I wasn't welcome at that location anymore! The damage was done then and there.

Why are they allowed to get away with this?

I was not able to eat on my lunch break and was still hungry which had affected my duties at work. I was not able to perform to the best of my ability because I was hungry.

Compare it to the two Burger Kings where the owners are there all the time and monitoring what goes on, a drastic difference. This is not just idle gossip or I'm guessing. Do you have some good workers? Yes. But the other ones make going here really undesirable. Of course, McDonald's will always have customers, so I guess they don't care if they lose some. I personally would not let any of my children apply for a job here and this is really the overwhelming consensus of many people in the community. This place needs to be cleaned up.

Anyway, the next day I drove there I was told they couldn't give me a replacement sandwich since I didn't bring back the original sandwich. Honestly, I wouldn't have asked that they replace the sandwich, chalked it up to "they made a mistake." But this has happened to me 3 times alone in the last 6 months. I do not plan on returning there again. That was horrible customer service!

When I got there, the drive-thru staff was very kind and apologetic. While the manager was making me another, she asked about the situation and I told her. I asked for a refund and she said "okay, I thought you wanted another frappe". She was very rude and acted like she didn't care or anything. I went into work and noticed that the second cup as well had plastic in it. I called to let them know and she was very ignorant saying, "I'm sure you want another drink". I didn't end up going back.

The next morning, when I got home, I called to the "How was your last visit?" number. They said they would take care of it. 2 days later, I got 2 free coupons for a small frappe. The envelope was addressed to me, but the letter inside was for someone else. I called corporate and they said someone would be contacting me within 24-48 hours. Still waiting, 5 days later. I never complain when I get crappy food from there that is cold. But some plastic in a cup small enough to swallow is another thing. I hope I get some sort of response.

The problem is that this is a 24-hour restaurant and the food just sits there till someone comes to buy it. I guess I am not the lucky one to get fresh food each time I visit there. You would think if it is on the menu, that you would be able to buy it and also it would be fresh if they have it, don't believe what you see on TV. Also if you have a dollar, you can buy something off the dollar menu but they never say on TV you need to pay for taxed. If I could have that changed, I would, because all the people watch TV and it says if you have $1 you can get an item off the dollar menu. But they don't say to bring the extra tax money also.

I just returned from your Dry Ridge, Kentucky location that advertises that it is open 24 hours, and yet I came home with nothing. I guess your employees do not want to work because they were obviously there and before I left five or six more pulled up. Yet with all those people on the premises no one could operate the drive-thru? I work a third shift and I do not like not being able to sleep on the weekends. Being ignored is even more irritating. It’s either your open or you’re not. I'm not impressed with the lying, if that is what is going on?"

Every other Mcdonalds I have ever been in, gives you your cup while you wait. Also I don't appreciate the manager treating me with such disrespect. She should not be a manager in my eyes. You should treat your customers with respect. All I wanted was my cup so I could have something to drink while I waited on my food. I did not come into your establishment to be disrespected and treated like **. I will never step foot in this Mcdonalds again. If it is policy that the customer is always wrong this is a bad policy and I will tell everybody I know how badly I was treated over a ten cent cup that I had already paid for.

Maybe she is right, maybe you all won't do anything about it but this is bad business. While I standing there waiting on my food, there was three other customers she done the same way. I asked for there names and they would not give them to me. The name I listed come off the receipt. This happened at store number 28790 on July 02, 2010 at 17:00hrs order # 333.

He just shrugged his shoulders and said again "that's the way they are." I said, "I have never had them this way, they look hard and crispy" and then he turned away from me and began to walk away in the back, and the manager (female) that was there just stood there and said nothing. So before I drove off, I said "whatever" nice service.

I phoned that store when I got home and not only where the fries horrible, but the meat patty was over salted. The server just seemed like he didn't give a crap whether I had good service or not or had concerns at all. I am not happy about the way I was treated or the food. The manager wanted to know if I wanted free fries but I'm not about to go back to the location after just coming from there, just for fries.

She should have asked me that when I was at the window. Not trying to be difficult, but that was really not acceptable service especially when I'm a single mom and work very hard for the $10.00 that I had spent that day like everyone else in this world. I think you should get your money's worth, and be treated fairly as I know your company is big on family and pride. Thank you for reading my complaint.

I sat in the store for quite a while and I kept checking with him, his co-worker. After about an hour came over and said they finally counted the drawer and it was right. We all make mistakes and if this was mine I will be accepting it but I should have the right to see that camera footage to know it was my error, although I still believe at this point it was not. I have tried to call the phone number on the receipt, which is hard to read. I have left 3-4 messages for a plea of response to the manager of the store there and no one has responded to my call. If I was in error I would be the first to apologize for any inconvenience. If I am not in error I expect to get my additional $5 in change back.

This clerk is always rude, guess he doesn't like people ordering off the dollar menu. I don't know, but I just want a manager, not shift manager to recheck things and perhaps allow me to see the tape also if indeed it does show it was only $5. Again, I know we all occasionally make mistakes and I will admit a very slim possibility that I was the one with the mistake, but I truly believe I gave him a $10 bill. I hope that I will get a response from someone to show in good faith that this matter is being double-checked by a company who cares about their customers, and not that they feel they are so big that the customer doesn't matter. Thank your for your time.

After parking the car, I went inside where I waited over 15 minutes until a blue-shirted person (assistant manager) asked if I had a problem. Showing her my order, she went to the back to fix it (screaming out what she needed as she entered the inner sanctum). A few minutes later, she returned and told me that they no longer had any "folded" eggs but wondered if I wanted scrambled instead. I told her I wanted what I originally ordered and for time to go backwards since now I was late for work. The assistant manager kept asking what she could do for me but never told me what she would do for my inconvenience. She seem annoyed that I wouldn't tell her what I wanted yet she couldn't give me what I asked for.

As I left (without a refund) she yelled, "forget it, she doesn't want nothing". At this time I returned to the counter and asked for a name and number to complain about the service. The assistant manager asked again what I wanted but still did not try to make the wrong right. She wrote down the exact phone number which was on the printed receipt and nothing further. A letter will be sent to the owners and hopefully corporate retail operations.

And then to receive cold/stale food after the wait is ridiculous. I don't mind waiting for hot food, but not cold. We were both okay, other than having to go home and change and clean the inside of my new car due to the coffees being over filled and lids not on. But this could have resulted in a serious injury and the manager needs to be held responsible, and change his attitude to his service. He was the one that delivered the coffees to us in the waiting bay, he should have noticed the safety hazard. I don't want to cause any dramas, I just want to make sure this issue does not happen again. Respect customers and serve them safely, and supply decent food, is all I ask!

The last incident took place on June 14, 2010, Monday night. I purchased two side salads from the drive-through. I even told them when ordering to check the salads because there had been issues previously. Sure enough, when I got home, one of the salads should not have been sold to me. The time on the one salad was used by 4:15pm; I did not get off work until 9:21 pm.

I called once again and told my name would be on the book. Last night, I returned to McDonald's to get my salad from Monday night. This salad did not have a sticker on it at all. I believe the salad was beyond the date and/or time; therefore, they removed the sticker. I did not eat the salad. I threw it in the garbage. The manager told me "Things are starting to look suspicious with you continuously being on the book for salads!"

I am highly upset. First of all, I did nothing wrong. McDonald's continue to sell food that should not be sold, and you accuse me of stealing dollar side salads. McDonald's may be a giant in the industry, but I will go up against them. Wrong is wrong. What if I had gotten sick (food poisoned)? The first thing McDonald's would have said is it was not their food that made me sick. If this has happened to me, I am sure they continue to sell bad food.

If this had happened on 1 sandwich, that's one thing. But for it to happen on all 3 sandwiches, it's just not right. I'm unemployed, so eating out is a huge treat for us, even if it is just McDonald's. And this leaves a really bad taste in my mouth, and I can't say I'll be treating my self to McDonald's anymore. I spent over $20.00 on this meal, and it was certainly not what we ordered. For the sandwiches that we ordered, we could have just ordered cheeseburgers off the Dollar menu instead of paying for 3 Big Mac sandwiches.

When I asked for a manager, a lady name Amand come to the front. She had stuff coming off her face that looked down right nasty. She looked at me and said it was nothing she could do to help me. So I told her to just give me my money back and when she did she put it in the girl’s hand like she didn’t want to touch me. I eat at that McDonald’s all the time because it’s right there where I live at, but after that I won’t be eating there again. I asked for the store manager’s name. Another girl pulled me to the side and said that his name is Drew ** and don’t waste my time calling and talking to him because he doesn’t care about nothing that go on at that store. I would like something, anything, that you can give me for the problem that I had at your store. I mean a coupon will be ok. I can take it to another McDonald’s.

I waited in line for about 7 minutes after placing my order. When I arrived to the pick up window, I was handed my bag and drink but did not receive a receipt. When I opened my sandwich, it was the exact same sandwich that my husband had ordered 45 minutes ago! The fish was so hard that I could not break it with my fingers! I was so angry that I threw it out the window and left!

I had been sick all day and had not eaten so this was going to be my one meal of the day and I was given a fish sandwich that was at unsafe temperature. Good thing I did not eat it!

After a few minutes of gagging, I decided to take the worm and my soda back to the McDonald's where I got it. I took a couple pictures of it before taking it in the store, and good thing because the manager I spoke with threw it into the garbage! They offered me a free drink and two free coupons! No way! I will never order and am telling everyone not to order anything from there! If it's in my soda, I can't even imagine what other slippery suckers there must be crawling around!

When I arrived home, I poured my tea in a glass. There was no lemon. When my children and I started to eat our Big Macs, we found that they had no sauce! Now, this particular McDonalds has two drive thru ordering stations, then goes into one line. I don't know if I received someone else's Big Macs or not. I looked up the phone number to the restaurant, but no one ever answered or returned my call.

I called the 1800 number found on the receipt, but I have never received a response. I am very disappointed at my order at this restaurant and no one has bothered to offer an apology or try to correct the mistake. I also do not appreciate the dishonesty of the employee about my tea when I specifically asked her twice. If she wasn't sure, she should have just given me some lemon! I hope that you can provide some kind of assistance. Thank you.

However just about two minutes prior to me going up for a refill, an ** adult went up and got a refill without conflict while the manager watched her. This puzzles me, I'm a ** male adult, but I was discriminated against. The manager was a ** female adult. However, any time an ** went for a refill, they weren't stopped. I saw the Walmart employees went in, bought a soda cup and filled it and walked out and went back to work. Ten minutes later they came right back in and refilled it and walked back out. They did this for the entire time I was inside the store.

Of course, I only saw the ** Walmart employees doing this. The ** Walmart employees don't take advantage of the system, or perhaps this racist manager has yelled at them as well. I will not tolerate this type of management. While this angered me and I thought maybe I should listen and not refill my soda, it said right on the soda fountain that free refills are allowed for dine-in customers, so I refilled my cup even though I was told I couldn't. It's not fair for us ** people that the ** get a free refill but we don't. I am pretty upset that the manager lady allowed only the ** to get a refill during my visit.

McDonald's can have all the biscuits, all the fries, all the burgers that the employees can eat for free and when McDonald's franchise have to close more restaurants just maybe someone will be on staff to make sure that the orders go out okay. I had to go back into the store and get the strawberry jelly that I asked for when I placed my order. They forgot to put it in my bag. Look at the tile out receipt from today at this time and you will see it was no morning rush they had one car in the drive-thru and one customer ahead of me and one eating in the restaurant. Now I see why I'm not the only one disgusted. I was planning to inquire about a franchise. I will becoming into a lot of money soon but one thing I do know, if you had bad experience at one franchise a person tend to carry that experience with them to all franchise with the same name. One bad apple will ruin the whole bunch.

My sister called the number on my cup. That person said, "I'll have a manager call you back." No one ever called back. This was about 3:15 in the afternoon. We are very disappointed with the service we got. I would not recommend anyone going to McDonald's. I work for fast food, and I treat people with respect; these people didn't,

I couldn't believe what I heard! Then she said, "** again! Even more shocking was the manager's response. He did not reprimand her or remove her from the front counter, but continued to allow her to work with other customers. The manager totally disregarded the customer and acted as if nothing had happened. I am stilled shocked and stunned by what happened and especially by the way the manager did not handle the rude and profane remarks! I have forever lost my respect for McDonald's restaurants, especially the franchise in Oro Valley, Arizona.