KFC Reviews

This is the third time that I visited the KFC Avondale Reading Road location in Cincinnati, Ohio after 9pm. Each time, I've questioned the limited items that they have because of different reasons. For example, "The grill is being cleaned, so we don't have strips," "No biscuits and a limit of crispy chicken, some breast in original only." The second time, they didn't give a reason why they didn't have anything but legs and thighs, no mac & cheese or mashed potatoes, and the biscuits hard like a brick. Today was the third strike - cold and dry chicken, hard biscuits and cold mashed potatoes and gravy.

On Friday evening, I went to the KFC location on Bell Rd. in Surprise, AZ. I walked in and ordered my dinner. The girl working behind the register was squeezing a huge pimple on her face and showing it to her fellow employees who seemed impressed by the amount of puss she was able to get all over her fingers. I told her that was disgusting, and in her defense, one of her ** coworkers said, "It's okay, she's not handling food!" I can't tell you how many times I have gone to this location (at dinner time, between 5:00-6:00) and been told that they had no chicken! You don't make pizza, or cheese burgers, you make chicken, just chicken!

I went to the Ozark KFC. The manager was very rude. Place was very dirty. I can’t believe this place is still open. The strips were hard as a rock and mash potatoes were burnt. I will never be back.

Coupon complaint. I was buying a 16-piece bucket with a coupon. They said it’s not taken at their place because it was a franchise, even though we got it off line. This is the Hwy 14 store in Rochester, MN.

Changing hours without any notice - My sister was in Navarre with me this weekend and she hasn't been to work since Thursday. Katie **, my sister, got a phone call about 12:20 in the afternoon telling her that she's supposed to be at work in a little while. Well she always closes the store on Mondays and they go and change her schedule without giving her any notice. She was so mad. I think that was not right.

I visited the KFC/Taco Bell restaurant on my lunch hour today and was totally disrespected and shown bold racism by the clerk and on-duty manager ** during my visit. I placed an order for the buffet at 11:30 AM and the clerk rang up my order and stated to me that the total would be $9 and some change. Well, the sign says $6.99, so I asked the young lady, “Why the total is so high?” Well, the lady added a drink to my order without my request and I had her take it off the total because I wanted to drink water. I handed the young lady my debit card and she swiped the total and literally threw my card on the counter for me to pick up. I asked the young lady to please hand my card back to me. She ignored me and walked away and returned to find me still standing there waiting for my card to be handed to me.

I paid a visit to KFC on Delhi Pike in Cincinnati, Ohio and ordered the 20pc meal on a Wednesday evening with three extra chicken breasts along with the sides. When I arrived home not only were there 3 breasts not with the meal, but there were no breasts at all. The Chicken was also like biting into freshly cut wood (Not at all fresh and possibly unsafe to eat). The sides were also flavorless and not fresh. When attempting to speak with the general manager **, an older gentleman about 50, He told me that he did not have time to deal with me during his dinner rush in a hostile tone and walked away from me. I told him that I would like to speak with him again and he began arguing with me in front of customers and his staff and told me to fill out some paperwork and leave!

My daughter and I visited South Africa last November. During our visit, we stopped at a KFC. In the 20 or so minutes, we were in the store and the female behind the counter (native) totally ignored us. She carried on a lively conversation with a male (native) until he left the store (approximately 5 minutes). Then she continued to ignore us. I called to her, asked if we could use the restroom, she said she'd check with the manager, and she disappeared. She continued to ignore us, only because we are **.

I went to my local KFC tonight and ordered a 12-piece meal and informed the clerk that I had a coupon for $3.00 off. He proceeded to take my order, I added a side of mac and cheese. After my order was ready, I politely asked for my free bundle cake "as advertised". The clerk then hastily replied that I was not able to receive the cake because I used a coupon with my purchase. I then replied that for the price with the side, I could have received four sides with another order on the menu for a lesser price. The clerk then replied that "I don't tell you what to order or what coupons to use" and then replied that "you are just mad because you didn't get the free cake!"

I asked in the drive thru for a dark chicken special. None were available. So I went with an 8-piece with 3 sides dark and she told me $28 and some change after taking my card. I repeatedly knocked on the window to be ignored for at least 2 minutes while she stood by the window with my card talking to someone else. Finally, opening the window, I asked for my card back. There is rude service and unfriendly people at this location. I don’t think I’ll ever go back. The location is Hwy 80 Pooler, GA.

I have been a loyal customer since the 1960’s. I am tired of filling out bogus email surveys that promise a $100.00 gift card that never materializes. I have always felt KFC had the finest chicken offered and will always enjoy their fine products. Please do not insult my integrity or patronage. I did not ask for these promotions; rather, they spam their way onto my computer. I am very angry that I am a target for false promises and promotions. Harland Sanders would never have treated me this way.

On my way home, at 5:09 pm on 03-27-12, I bought an 8pc. mixed original/crap for dinner. After getting home, making plates, and sitting to eat. I ate one piece of chicken when my dad said his piece smelt rotten. It was rotten to the touch and most assuredly to the smell.

I'm am a bus operator, and I spend my break every Saturday around the area of North Avenue and St. Paul Street. I no longer go to KFC on my breaks. They never have anything I want. The place is very dirty, and the bathrooms are a mess. The last time I did go there, I made it my last time. The chicken was so greasy that I had to use a napkin to drain the grease out. By the end of the day, I was sick. Someone needs to really go past that place and clean it up.

I have been a big fan of your pot pies since they began. Sadly, the last 6 we have purchased were more vegetable pot pies than chicken. I'm talking about less than two ounces, which was more like pulled pork than chicken. I hate to return to another product such as Swanson's, but they do seem to have more chicken. Thank you for listening.

The restaurant was horrible; it's very dirty! All tables were dirty; windows and sills are horrible, even the counter had empty straw papers laying there. Workers were not busy; they were talking and laughing but could not find the time to do a wipe down in the dining room.

We visited the KFC outlet at Larkana on 6th March with KFC deal voucher received by Abbott Laboratories Ltd. Very bad smell was found in small chicken piece. It seems spoiled. The freshness of other food was also not up to the mark. The next day, I and members of my family suffered from diarrhea and vomiting. The quality of food and services must be improved, especially at the Larkana KFC outlet. Regards.

I came to the restaurant on the 9th of March, 2012. It was my third visit, and the workers treated me nicely before. But on that night, the woman supervisor disappointed me. I'm just an old generation, not really familiar with the menu. She treated me badly, asking me with bad voice. I heard her say a rude word that brings me to this complaint. What is KFC's qualification to be a supervisor?

I am so mad at KFC store # j625037 on 5240 Spring Valley Road, Dallas, 972-322-9611. This is the 3rd time this has happened to me with 3 different reps/cashiers. One of them is ** who served me wrong food/order. I have spoken to the manager ** 2 twice already about the stupid customer services. The first 2 times, I didn’t take it as serious as today, 03/05/2012. After driving 4 miles from the store, I came back mad. I spoke to the same manager Frank. I left the food on the counter and went away. I didn’t even bother to ask for my money back. As black as I am, I was so red. I couldn’t believe they drop the ball 3 times.

The Number of Chicken Pieces: I have attended Morningside KFC for 'The Big Eat Treat', for five times during the last six months. It has happened four times that I only received 14 not 15 pieces of chicken.

We saw your commercial for pot pies and they looked so good that we decided we'd try them. So I drove 10 minutes to the KFC store on Four Seasons Blvd in Hendersonville, NC. I think the store number is E320016. The clerk was not at the counter. When he showed up after about a 2 or 3-minute wait, he said brusquely: "We outta them." No "sorry sir" no apology at all. Just that "we outta them.” Frankly, I'm surprised that you would spend so much on advertising and not anticipate the demand. I was also disappointed with the discourteous response by the counter clerk. Just thought you should know.

I love KFC and hate complaining about anything. Nevertheless being so angry and always being in the business, I felt the way I was treated was wrong. I went to the KFC in Passaic, N.J, since it was the closest location to my house. When I walked in, the lady behind the counter was too busy to take my order to start off with because she was talking to her male friend. After about ten minutes of waiting for my order to be taken, I received an attitude to the point where I felt I should have not been there. After my order was taken, I left frustrated only to get to my house to find out that I did not get what I had paid for.

I love to eat at KFC. I like the buffet, but there is one problem. There is that no chicken on the buffet. We have to wait for it while the mashed potatoes are getting cold. There was also no coleslaw. I would eat there, but my wife and I won't go back, if there is no chicken.

Went to the Harlan KFC in Harlan Kentucky with my family to have what I thought would be an enjoyable evening but instead had to listen to one of the employees constantly swear and use foul language. I was so embarrassed by this little punks language that we left early and did not have an enjoyable meal. I will never return to this establishment. On the way out, another employee was sweeping the floor and I asked her his name. According to her, his name is Kenneth. Thanks Kenneth for one lousy evening.

I have not gone to KFC in months here in Hemet, CA because they never fill the orders right or leave something out. I decided to give it another try last night and guess what, order was filled okay but no plates. So when I got to my destination with my family traveling, we had to eat out of the containers. Such a simple request. Again, not happy, will not go there again. Time and time orders are not filled correctly.

I just contacted KFC's customer comment website to suggest they formulate a less salty recipe for their chicken and sides. My tongue burns if I don't water it down with something while I eat. And this appears to be true in all their restaurants. After submitting my suggestion, I took a look at the KFC nutrition pages and discovered that salt is mentioned several times in a singular food item. It may have been the 5th most prominent ingredient, and the 13th, and the 21st, for a single item. This was true for many items on the list.

Every time there is a commercial on TV about KFC, I go to our local KFC and they have an excuse to not offer the special. Yesterday, I asked them if they had the bacon bowls and their excuse was they did not have the smaller bowls. So instead of getting the special for $3.99 I could have the normal size for $6.99. I told them, "not interested". They have never had the specials. They don't have the boxes either. The guy is so cheap and it now is the only KFC around. The others have gone out of business.

The KFC coleslaw was expired and rotten, which resulted to an upset stomach.

This was the worse experience I have ever had with a fast food restaurant. We have visited this KFC a lot of times, usually on Fridays which was tonight about 5:30 PM. We were about the only ones in there. Yet, would you believe a lot of people started coming in, and we ended up being the last ones to leave. They had screwed up several people’s orders, and everyone was getting upset with the store. When we finally got our order about 45 minutes later, we went home. Would you believe we had ordered ten (10) pieces of original fried chicken (in a bucket), and my receipt said what pieces I should have. It said 3-three (3) legs. There were no legs in the bucket. Just thighs and wings and that was all. It even tasted funny. Everyone in my family threw their fried chicken away. It was terrible. I wasted almost $35.00 for nothing.

This afternoon, I experienced a horrific and pathetic service from KFC Durban North branch. I work in the Durban North area and since today, being an eve of a public holiday, I decided that my fiancee would take a break of cooking and that I would get some takeaways. Now, this is not something that I usually do as I believe that takeaway services are pathetic and you get robbed--yes, robbed. Just like how I got robbed today, this evening at the Durban North KFC branch.

I had supper there today with my family. To start with, the counters which our food was put on were really nasty dirty, something a hot washcloth with cleaner on it could take care of it in a moment. The floors looked like they hadn't been swept or mopped in over a week, considering the traffic that comes in and out of there throughout the week, it was bad.

I called to see if they were accepting the coupons from the Oprah show. They said they couldn't as too many people showed up. It was hard to get a coupon actually. I couldn't print one at first. By the time I was able to get the coupon, the offer was over and they wouldn't extend it.

Me and my family ordered a meal and took it home. We all sat down to eat. While eating my meal in the coleslaw, I choked on a piece of plastic in it. My wife ran over and hit me on my back. I finally got the piece to the inside of my cheek where I removed it. I still have the plastic and the date it happened. I called the manager Justin and told him what took place. He was rude and said there was people out there doing this type of stuff. I asked, "what are you implying? That I was like those who had done this to them?". He said, "what do you want me to do?". I told him had I choked on a chicken bone, it would be my fault. But I didn't, it was your product. Did you go to the hospital? I said, "if i had, you wouldn't be talking to me but my attorney". I told him I want to take you to your district manager and he told me that it would not go that far. So I waited a week, nothing. No call.

Now that there is a law preventing the watering-down of honey, please have someone go after KFC. They serve this "honey sauce" and it is an abomination. KFC hasn't offered real butter, nor real honey ever since some mystery company bought the brand. The chicken is decent, but the other ** is, well, **.

In today's incident, I and my friend went to KFC located at City Center, Kolkata. There was no crowd as it was midday, near about 1:30 pm. We had our food, and thereafter, a lady came to us and asked us to fill the feedback forms. While we were filling the form, a KFC executive named Suman came to us and said to make a fast move in a very rude way like "Hello, you two. The food is finished. Now make a fast move from here." I didn't expect this misbehavior from KFC, though I am a weekly visitor there. After that, I asked for the duty officer for complaining about him, and he said, "Tell me whatever you want to say. I'm the officer-in-charge here, and I am everything. Now, get off from here or I have to pull you out." Now, I have decided not to visit KFC anymore.

There is nothing more upsetting when I, an American, goes to an American store to buy something as American as fried chicken, cannot understand the people that work there. If I was in India, this would be on me. Several times, I went to the drive up window and absolutely could not understand what they said. Last night, I went to the counter and ordered a bucket of grilled chicken and was told they do not have that anymore and I asked, "Do you not sell it as I got it here last week?" She said something which I could not understand. This exchange went on for a minute, so in frustration, I threw my hands up and walked out. I went to the Chinese take out across the street and ordered Chinese food. At least there they speak English. I wonder what Col. Sanders would say if he ever walked into one of his stores.

Kentucky Fried Chicken food chain isn't giving out raincheck coupons as promised. The free chicken coupons couldn't be used at KFC restaurants as promised by June 19, 2009. I was told by KFC to mail the coupons by June 19, 2009 midnight. I have emailed KFC twice regarding my raincheck coupons (2). This food chain has not responded to my emails or sent out my raincheck coupons (2) as of yet?

I took a night off from cooking and decided to treat my family to KFC. It’s pouring rain. I went to the drive-thru. There is an advertisement for: 10 Piece Grilled Chicken, 4 Biscuits, 2 Large Sides and a Mega gallon of Lemonade for $19.99. Instead, I see a meal exactly the same for $17.99. I asked the cashier what was the difference between this one and the promotion. Per the cashier, only difference is you get a drink. I got the meal for $17.99. In total, I spent $32 at KFC. I got home cleaned up for dinner, relaxed opened up my items only to notice I had no biscuits and only legs and thighs were in the bucket.

The first time I went and had a bad experience, I ordered a 21-piece meal at 5:45 pm dinner time and was told there was only drumsticks and thighs available and it would be 12-15 minutes before they could fill the order. So we had to wait, even though it was dinner time, they had no chicken ready. The second time I went was at about 5:10 pm and went through the drive thru. I asked for a 21-piece crispy and original mixed bucket and was told that they did not have enough chicken unless they used the new grilled chicken to complete the order. So I said yes but then I got to the window and was told that they didn't have any breasts and it would be at least 10 minutes because they didn't have any chicken ready. I just cancelled my order. I just don't understand how a fastfood chicken franchise doesn't have chicken! It's like going to McDonald's and them not having burgers! Although, I believe KFC has the best chicken, I have to find a new franchise. Service is important and if you can't deal with the amount of customers at a busy time of day, you don't deserve my business when other fastfood facilities can meet demand such as Popeye's and Church's.

I was very upset with my visit to KFC lately. I purchased a bucket of chicken for $10, at what was supposed to be a deal. I got my food and it was like I bought a mini bucket. The chicken was so small. It seems like as the years go by not only does the prices of KFC chicken seem to increase over all but the chicken pieces seem to decrease. I wanted to try the grilled chicken to see what the hype was about and it was nothing more than bland. I don’t see what the big deal was and with the fact that it was very small, I was very upset. I think I will stick to buying Popeye's and Mrs. Winner's.

When paying with my credit card I never recieved my customer copy. Then when I asked about it the girl (samantha) said yes that I was supposed to have gotten one then acted like she gave it to me.I never recieved it and mysteriously she could not find it. I asked to see the one in the drawer and the attitude I got from her and the mgr was terrible. I have had my card # stolen this way 4 times in the past all by restaraunt employees. Neither one of the mgrs there would admit that the number was on there when I seen the one from the drawer....I had to mark my # out....

I had a gut feeling (no pun intended) when standing in line at a local KFC restaurant, to turn and leave, but instead remained & ordered the chicken liver meal. I live approximately 10-15 minutes away and by the time I got home, I was very ill. I suffered all afternoon and evening from eating this food. Today, I read your article about KFC's trans-fat cooking custom and knew immediately, I should have listened to my "gut" instinct! Next time, I won't be so uninformed! thank you very much for your article!

I know a person that work there and she has told me the way they get treated in the store. They have been working there for a long time and yet they don’t get their raise every three months like it supposed to be. They have tried all their best and yet they get ignored. But when it comes to over-working them, they don’t even give them a break as it is told in the work manual. Sometimes they say they being made fun of by the manager. Others get embarrassed in front of the customers and sometimes the manager is rude. I’ve seen the manager make faces to the employees and customers behind their backs. The workers don’t get appreciated at all.

I asked for complimentary senior soda drink. Lady said I should have mentioned the free drink before I ordered. I am 76 years old. I should have asked for the free drink before I paid for my order. The lady looked at me as if I was stupid and should have known better.

My husband and I stopped in there on March 31st for supper. I did not look the place over before we ordered the buffet, but I should have. It is the filthiest restaurant I have ever been in. There is filth from floor to ceiling, including pictures and light fixtures. I will never go back there and someone needs to do something before someone gets very ill. The workers, all I saw were kids, were too busy goofing off to do any cleaning. I am very angry. I should have demanded my money back as soon as I saw all the filth, but I had to eat because of a medication that I am on and could not wait to do so. I am very disappointed! I am sending a letter to the manager of the KFC in Monticello and also to the KFC headquarters.

On several occasions I have been treated very rudely. On one evenning I pulled up to the speaker and was told cant you see we are closed. And out of the last 10 times I have been to this KFC I was told either there was a wait of 35 minutes for chicken after I placed my order and waited in the drive threw, or we have no legs or breast we will have to give you wings and theighs. I had one last encounter at this location were the clerk shoved my food out to me and was very rude. I came home and called the manager number on the side of the building. I was told I would be contacted and never recieved a call. Since then I have not returned to KFC in pawleys Island sc.

I came through Kentucky Fried Chicken's drive-thru on August 31, 2004 at 12:19 pm on my lunch hour. When I got back to work to eat my lunch, the lunch was awful. The Country Fried Steak tasted like rubber and it tasted like it had a spoiled taste to it. The coleslaw was very dry also. I was very displeased with my order. So, I called back to the store and asked to speak w/ the manager. Her name I didn't get at that time. After I explained to her about the lunch I received, she asked me what I wanted her to do. I told her, "You are the manager and you should be able to make that decision."

I ordered a large box of KFC Hot Wings to go. I went home and after eating on my third wing, I found a shaved-like piece of sharp wire that was coiled and about 2" long. I called the restaurant manager and he said the chicken comes prepared in a bag and I should call 1-800-CALLKFC. I called the number and reported what I had found (which also included two more smaller pieces of shaved wire). This happened approximately in July 2003 and to this day KFC has said nothing to me. Shouldn't I have at least gotten an apology?

I went to the drive-thru at this restaurant on 5/9/03 at 9:00 pm. I waited 15 min, with no acknowledgement of my presence. I drove around and went in to the counter. The employees were very rude, and said they were closed. Who the hell closes a fast food restaurant on a Friday night at 9 pm in a very popular vacation destination? The employees acted like they could not wait to leave by shooing customers out of the store. Other customers leaving with me, remarked at how rude the employees were. I will not patronize KFC again and recommend the same thing to everyone I know.

I have noticed that they keep ripping kids (teens) off. When I send my daughters to buy the orders, I noticed that the orders of French fries that I send them to buy are half empty. It has happened over five times. When I was the one who used to go buy the order of fries, they would fill up the bags all the way to the top. Now, when we get ready to eat and pour the fries out onto a plate, I ask myself where the fries are. They are ripping kids off just because they are not adults.

I waited 45 minutes for an order, with an empty store and no one on the drive thru line. I waited 15 at the drive through window when I was told to pull up because the chicken strips had to be cooked fresh because they had no more. I asked how long this would be. The boy at the drive thru said about 5 minutes. I said okay and pulled up. Ten minutes later, I went into the store to find out what was taking so long. I was told they were still cooking and after an additional 20 minutes, my order will be ready. I asked to speak to a manager and she acted like it was a big joke. To make a long story short, she offered me two kids' meals whenever I wanted them for my troubles. Today, I tried to get the kid's meals and got a big runaround. Needless to say, I could not get them. I called the GM, Mike **. I am awaiting his call but I think this is a real turn off for me to ever go back to KFC.

My wife and I ordered popcorn chicken through the drive up window. My wife handed me, the driver, $20 to pay for it and it cost just under $10. When she gave us the change, it was just the quarters, nickels, dimes, pennies. We weren't thinking and when we drove off, my wife said, "Where is the $10?" and I told her, "I don't know." We couldn't find it and found out the lady didn't give it to us. So, I drove back and talked to the same lady. She said she didn't remember and then said, "Oh yeah, you gave me a $10." I told her no, it was a $20. She took my name and phone number, and said she would call me. We are still waiting.

I went in to Kentucky Fried Chicken here in Chico, CA on Mangrove Avenue and really left shocked and disgusted! I was ordering in one line and my friend was ordering his food in the next line. I was immediately distracted and so were the other customers inside by the employee who was waiting on my friend. I noticed that he basically tossed a plate of food to him with his french fries tossed all over the place and a rude look on his face. This employee's name is Ryan! My friend asked Ryan, "What did you do, drop this on the floor?" Ryan replied with a rude glare in his eyes, "Yes! That is exactly what I did, dropped it on the floor!" (loud enough for everyone in the restaurant to hear.)

I ordered a nine-piece chicken meal along with a large potato salad and large fries. I specified that I wanted both spicy and original chicken pieces; however, while ordering the meal, a cameraman was telling us to move out of his way so that he could take the cashier's (in question) picture. To our surprise, when we reached home, we only received spicy chicken. On realizing this, we called to complain to the manager. We told her that we needed original chicken for the children who could not eat spicy. She then told us to come back and exchange the meal. Unfortunately, we had no access to a motor vehicle and had no money to take the public transportation. However, the manager still persisted on us coming there for the food and gave no alternative in helping us.