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KFC

KFC
Overall Satisfaction Rating 3.63/5
  • 5 stars
    161
  • 4 stars
    197
  • 3 stars
    192
  • 2 stars
    70
  • 1 stars
    49
Based on 669 ratings submitted in the last year

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    KFC Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 24, 2021

    I look on the menu and think as everyone does ordering from a fast food place. KFC has been my favorite for years and for 10 years we have gone to the Waynesboro, PA KFC. The best service ever and the employee make you feel like family.Lately, the past few months when I order a meal for 4 The sides are only for 2 people. I was told the regional manager told them only 1/3 cup of filling in the pot pies and only 2 spoonfuls in the sides. This is not stated on the menu. When the pot pie cools the crust goes down to a total filling and crust together 1 inch. I have photos. The mashed potatoes is filled only 1/3 to 1/2 full. One time I could still see the bottom of the bowl. The photos on the menu I take as a full bowl.

    Now they have the sides and chicken heaped up and I know that is for show, but I do take it that it means you get a full bowl. They are ripping customers off. I believe this is done so the regional manager can fill his pockets for not getting enough money during this pandemic. I did a web search for the corporate office and the number is not the corporate office and they said they did not know the number or who to contact there. I was first told they take my complaint seriously and then I was told the regional manager if he feels he lost revenue he can recoup the loss in any way he wants even if it meant skimming the top off customers' food.

    I feel this is unfair and deceptive. They are stealing and no one knows the corporate office number since the one that states corporate is in fact only customer care. One tells you one thing and another tells you something else. The chicken has shrunk over the past few years and the prices go up and now they even take more by only giving you 2 spoons of filling in your sides whatever they are. I ordered two mashed potatoes and gravy, put them together and the bowls were still not full.

    That regional manager is stealing from people in Waynesboro PA and I wish I knew what to do to get the word out to warn the people wanting to stop by there for the first time. Just bad business practices and they are constantly stealing from people. Again I have photos I am willing to show the owner of this website and I still have a receipt that I have not turned in for my free chicken sandwich to prove what I said. If KFC wants to give a little bit of food in a bowl they should state that on the menu or get smaller bowls so people know what they are getting before paying for food upfront before getting the food.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 21, 2021

    This would be my first bad experience with KFC. I went to the KFC on Crosstimbers and 45 North in Houston, TX. I wanted the special they had for 4 piece extra crispy combo. I ask the lady was it for tenders or chicken, She told me that they was not doing specials on today. Why have specials posted and not honor them. Well I got the 2 piece extra crispy chicken combo. I received 2 piece original that looked 2 days old, and a mac and cheese, no drink with the combo. The only thing that I was able to eat was the mac and cheese. I am very upset, never received this kind of treatment before. Very Very Very upset to spend almost $7 for a meal and get something you can't eat.

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      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 31, 2021

      Hello I live in Sudbury, On Canada and ever since our KFC restaurants have been taken over I have not gone there yet and been satisfied. They have very bad bed side manners and can't understand me most of the time. I seen the advertisement for this new chicken sandwich and was totally disgusted. I don't know what they gave me but it did not look anything like what they advertised, so I went back in the store and showed them it and said what is this and it certainly did not look anything like the picture. She didn't understand what I was trying to tell her so she asked if I wanted another one and said, "No just give me my money back or a couple pieces of chicken." I received one chicken leg lol. I also want to say the gravy has no flavour at all.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Jan. 11, 2021

      Despite the obvious, in the title to this review, I am thrilled that KFC still offers the same quality ingredients and products for consummation that I remember so well, as a child. I remember, as a very small boy, being in the back seat of an American car with my sister and father at the wheel, my mother in the driver's side, and being simply famished from having driven all morning and well through the evening, without food.

      We hadn't eaten anything all day. When we reached our destination, Washington D.C., my father bought the family all a family-sized amount of delightful chicken and condiments from "Kentucky Fried Chicken". I'm not sure if I had ever heard of it before. This was in the early Seventies, and we had been traveling through Canada into the United States. I can tell you, as my family were not very wealthy at the time, this modestly priced food, the succulent taste, a very high par above other quick food eateries, is simply marvellous. I recall the horrid gustatory delight I experienced, devouring my meal in the backseat of our car, parked next to one of the city's many green park spaces, and I was in Heaven. Apparently, this first moment of satisfaction, and KFC, have not changed over the years. Thank you, KFC. Normally a vegetarian until the Crisis, Kentucky Fried Chicken still delivers. Delightful, affordable and nutritious food, as always.

      3 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer Verified Buyer
      Original review: Jan. 5, 2021

      I ordered online 5 piece tenders meal. The Nashville sauce was so burnt and thick like someone spread burnt mashed potatoes on top as a sauce. I took it back as it wasn't edible. When I got there they asked what happened, I told them to just look. So he gave me my replacement tenders (I asked for NO sauce this time thinking they might repeat that nasty stuff) so fast and said sorry. Didn't give me an explanation nor my biscuit that was in the box. So I called the customer care number and told them that I took a picture and I will be forwarding that pic. Bottomline, they refunded my 8 bucks. I know like this seems like a lot for 8 bucks but I'm tired of companies' poor service.

      6 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Dec. 7, 2020

      KFC's food has declined in quality it's very disappointing. The Chicken went from tasty to very disgusting in the past two years! I don't think I will ever eat from KFC again! Save yourself the hassle and go with Popeye's or Jollibees.

      13 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Nov. 26, 2020

      Something has gone severely wrong with the Colonel's recipe and chicken in Malaysia under the franchisee QSR Malaysia sdn bhd. The chicken coming out of all KFC outlets are tasting like Muslim roadside chicken stall! I'm writing this because I want to warn my fellow Malaysian and foreign consumer to be careful! Go taste for yourself if you don't believe what I have shared! If you agree please come back and support me.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 2, 2020

      There were East Indians. Not to be racist or anything but they barely understand me and they couldnt even put in orders, this is in Thunder Bay Ontario. They barely couldnt even speak English. I'm very upset with the employees they hired. They need people with more understanding with English.

      7 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Oct. 5, 2020

      Two stars because the chicken was edible. Online order was supposed to be ready at 6:15. They were busy and asked me to wait, thanked me for understanding. No problem. At 6:40, finally got the order and went home. On the plus side, got everything as ordered. The chicken, I assume, was fried at some point. 16 pieces were crammed into a bucket, drumsticks on the bottom, thighs on top. It was a gooey, stuck together mess. It looked like steamed chicken. When I tried to take out a piece, it completely fell apart with half of it sticking to the mess underneath. And I paid $41.14 for this meal. We swore off KFC three years ago after an overpriced fiasco in Grainger IN. Our local fried chicken place closed earlier this year leaving us with KFC as the only option within 15 miles. So...I guess we'll be making that drive again from now on.

      5 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Sept. 28, 2020

      I did get a greeting, then I heard the young lady said free Pepsi. I replied "that's nice I get a free Pepsi", she replied "no I wasn't talking to you". I inquire about the $20.00 dollar fill up meal. She Said "yes". I asked her "do I have it with 2 mash potatoes and gravy". I explained why that the gravy Does not have no taste and it’s too bland. He said "that's not my fault I cannot change it". I Mentioned to her that I would get it and go to Popeye’s, by walking over to Popeye's chicken and Get the thing of their gravy because it tastes good. She said that that's your choice. She Acted like she didn’t even care.

      I asked her do you do military discount. She said "no we don't do Military or senior discount". I explained to her that I'm a veteran and she replied with another Smart remark, what does that have to do for me. I asked her when I come to the window I Wanted to talk to the manager she was like okay. When I talked to the manager and explain to Him and her attitude he acted like he didn’t care. I said that I didn’t care for the gravy. He says "Well there's nothing I can do to change to change it. Do you want to meal or not?" I said yes. He Hand me my food, didn't say thank you or nothing. I always checked my food before I go. My meal Was incorrect. I brought it to the manager attention. The mashed potatoes is incorrect as I told him I wanted them plain. His whole thing was he didn’t care. When I left I could hear them laughing Making a joke out it on my behalf. I’m requesting a senior management person contact me please.

      8 people found this review helpful
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      KFC Company Information

      Company Name:
      KFC
      Website:
      www.kfc.com