KFC Reviews

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Overall Rating
2.5 out of 5
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KFC Reviews

ConsumerAffairs has collected 533 reviews and 2,556 ratings.

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Page 1 Reviews 0 - 10

Reviewed Dec. 3, 2023

Well 1st off you may pay extra to upsize your side but don’t have high expectations. Instant mashed potatoes and gravy are inexpensive but they refuse to give you bigger. Expect many small amounts to feed a family with a hefty price tag. Always enjoyed the food but it’s a delicacy to try and eat there.

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Reviewed Nov. 14, 2023

When October 17 of 2023 my wife and my son went to a KFC on E. Washington St. and purchased a two piece chicken dinner. Upon my son eating the dinner here found a chicken brain in his dinner. My wife I took all the pictures and we had confirm what it was. We also had called the Kfc. Only to be told that they do not check the chicken when it comes in. We were offered another meal, but at that time I’m thinking to myself who will win another meal after finding a chicken brain in your meal, and then being told by an employee that has a chicken comes in it is not being properly checked. My wife had left several reviews on Kfc about her experience.

I took it a Step for in call corporate office, wanting to be to be told by two different representatives, that I will receive a call back from upper management. I have never received a call still to this day. It was very disturbing to grow up eating this chicken as a child, and to know that I cannot even get a call back. Based off the experience that my family had they’re not a KFC, we also took documentation and we also have pictures and receipts to prove its existence still to this date.

It was definitely overwhelming to know that I had a similar situation with a complaint with Jiffy Lube but I was promised that they would call me a week later, only to receive a phone call back the same day from the district manager. He was such a polite gentleman. Nt only did he listen to all my concerns, but he addressed the issue that very same day.

I also received a phone call from the Jiffy lube manager from the location in which I had my problem. It was very disturbing to me how one company will call me the exact same day within another company. I called two different occasions. Never return my phone call as if I did not matter or what happened to my family do not even exist. I am very disappointed that Kfc has lowered his standards, and its reputation. This may fall on deaf ears, and that’s OK, but I prayed hope this gets in the right hand of someone in Corporate that they take care of this issue, because this was not right and this is not fair to spend our hard earned money on food only to find something in that which was so disgusting and then not only that it was very disheartening to not receive a phone call.

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    Reviewed Oct. 31, 2023

    10/29/23. KFC, Grand Blanc, Michigan. I used the drive thru to obtain 2 small items for my elderly mother. I was told to proceed to the window where I waited for my order 1/2 minutes. The problem came when I gave her my $20, she gave me my food at window, but never my change of $13.03. She closed the window and left. I realized she had to get change from the manager. I waited AND waited. I finally got her attention after 3 minutes. She stated she was waiting for the manager. The food was getting cold. I'm staring through the window attempting to someone's attention. By this time there were 3 cars behind me. The clerk FINALLY gave me my change at 4:19pm. This is absolutely unacceptable!

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    Customer ServiceStaff

    Reviewed Oct. 27, 2023

    *** On Sunday 08/06/2023: KFC 770 34th St N, St. Petersburg, FL. Ticket # **, at 1:34PM, went through the drive through and spent $10.69 receipt is attached to documents. Returned inside of the building and asked the Manager for a fresh meal because my fries were cold. He stated it will take 6 minutes. He left the chicken on the counter and brought fresh fries back, after he cooked them.

    I then informed him my chicken has been sitting out and I asked for a fresh meal. He snatched the bag and said, "You only said your fries were cold." I then I said, "Would like a refund because I don't want anything from a company that is disrespectful like this." He said, "Do you have a receipt?" I said, "Yes. Then went to my truck to retrieve the receipt and my card." I gave them to him and asked, "What is your name?" He ignored me. I then took a picture of him and stated, "I'm sending this to Corporate so they can see who you are." He threw my receipt and card over the countertop and told me to get out of his store, I have my food. I have a video and picture.

    *** I called the police 911 at 1:46PM. Was advised to contact KFC's office and my card holder. *** I called KFC Customer Service 800-225-5532 at 1:52PM. Per: DJ took my complaint and stated someone will give me a call back to refund me my $10.69 and to let me know how this will be handled. *** I called Capital One 877-383-4802 at 2:00PM. Per: Dave stated it's pending, and I would need to wait until it processes and then call back.

    *** I called Capital One back on Wednesday 08/09/2023 at 5:13PM to filed a dispute for my refund. Case #, Per Kris ($10.69 KFC on 8/6.) *** I then Called KFC at 5:57PM and spoke with Anthony. He stated the 1st complaint went to the "Leadership Team". He is now sending this one to "Corporate." Case #**. NO ONE HAS EVER REACHED OUT TO ME FROM KFC. I'VE REQUESTED A MANAGER TO CALL ME BACK.

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    Reviewed Oct. 24, 2023

    What happened to the old Kentucky Fried Chicken? When KFC cared about the quality of the food they were selling to the public. Now the chicken taste like trash. The chicken I recently purchased tasted like it was old and refried. I've been to a least 3 different locations and each one had bad tasting chicken. Now, I'll go somewhere else rather than KFC.

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    Reviewed Oct. 5, 2023

    I just spent $70.00 at the Medina location. The person behind the counter had NO business being there. She had me repeat my order 3 times before she understood what I wanted. The chicken was dried out, the skin dry and hard, the flavor left a lot to be desired. The potatoes were cold. This was the WORST experience Ever. I will not be going back there that's for sure. For $70.00 I expected a better dinner.

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    Reviewed Sept. 26, 2023

    Order 2 meals with checked and the entire order needed to go in the garbage because the chicken was not real chicken. It was nasty plastic fake chicken now. I will never eat from KFC again. The coleslaw was also old and spoiled. How can you sell fake and spoiled food? Very disappointed. I have loved KFC for many years and now it's just gross. I will never eat here again.

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    Reviewed Aug. 18, 2023

    OK. I understand about cutting corners to lower the costs of production and maintain your profit margins, but the last few times I purchased your 3-piece original recipe dinner, I was not only disappointed to discover that you’d done away with the coleslaw and reduced the portion size of your mash potatoes and gravy, but there was something different and less appealing about the flavor of your chicken…so much so that I will not be buying it in the near future.

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    Reviewed Aug. 11, 2023

    My son and I went into KFC. Got a twister and fries. I did request a receipt but the employee did not provide it. My son ate half the twister, got stomach pains and threw up 3 times immediately after eating. I complained to their customer service. They called it a priority saying they would call me to resolve the issue but when no one called I called a second time. Despite that Nothing has been resolved and no one has called me. If this is how they resolve issues then it's not a good idea to eat their food. After 40 years of being a loyal customer I feel I can no longer Trust KFC's food. It's not worth risking our health.

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    Reviewed June 30, 2023

    We all know the KFC ** guy stole the recipe from a ** women who had the food tasting like a money maker_. But since KFC lost the recipe payback is a ** - this was a waste, the food was gross & I'm out of $50 bucks. NEVER AGAIN!!!

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