KFC Reviews

Nasty store, nasty employees, nasty attitudes, eating on the line, taking 30 mins to fill orders, upcharging, not wanting to get refund, order took 30mins for sides slaw and wedges in drive thru with I was car #1. 8 cars in drive thru and 3 cars behind me got their orders. I had to come in and request a refund and they didn’t want to give me a receipt! They eat on the line! Don’t y'all have cameras? And customer care is a joke!!!!

First off, I love their original chicken and coleslaw so I have been quite understanding about little things.... Now this is after 4-5 times of issues that I actually contact their CS. I usually order a bucket of chicken, biscuits, and 4-5 sides.... So I asked for some plates, sporks and sauce to eat with. Did not give any plates, no sauce... But was nice enough to toss in 3 sporks. Then Shaine ** KFC Guest Services, has the nerve to tell me to take it up with Grubhub because I ordered through them. I am not going to blame GH for KFC chitty service!!!

I called to inform them that they did not give me a cake that I ordered. I Called the manager to inform him that I did not get my cake. He informed me that he could not give me a refund but would put my name in the book and the next time I stopped in that they would give me two cakes for the inconvenience. Well I called the store and asked if they had cakes in stock. The manager informed me that they do so I told her my name and would be by in about fifteen minutes to pick it up. I stopped and gave them my name at the drive through, gave them my name and the reason for stopping and there was some wait before she said come to the window please. I came to the window and said that she would give me one cake and that I would have to pay for the second. After a ten minute stand off I did not get the second cake and was treated horribly. Now I know why almost all the KFCs in the area have closed their doors.

Place an order, paid for it online, and when I went to the store not only didn’t they give me my food, they gave me a note to call the office, how that became my responsibility I don't know. Guess the order number wasn’t enough. Instead of trying to help they just ignored me, I can see why the place turn violent, like I have money to just put out there with no return and it always seem to happen at the KFC on Wise Ave in Dundalk, I would never order from this location again cause there’s always an issue. So if you want to waste your time and money be my guest but neither me or my friends and family or anyone I meet will not order from there again. I know my complaints don’t matter because it seem your employees are more important than the customers.

My family had sworn off of KFC a few decade ago. We were tired of soggy, dark brown, overcooked and dried out chicken. I had a yen for fried chicken a couple of weeks ago and a KFC competitor's customer service and food product was even more disappointing than KFC. My desire for fried chicken overcame my previous disappointing experiences at KFC, so I took a chance and decided to eat inside your restaurant on Lakeview Pkwy, in Rowlett, TX 75088l. Boy, was I in for a pleasant surprise! The chicken was the best I had tasted in more than a decade. It was the high quality it used to be when I was a kid. The chicken was light golden brown (but thoroughly cooked through), as well as crisp and moist inside. The quality of the chicken pieces had declined, sometimes to the point of looking like juvenile rather than full grown birds. At other times, the pieces looked large enough, but were mostly bone, not meat. Not on my most recent visit.

Went to KFC and Long Johns in Marysville MI, tonight and our fish was frozen when served and we waited 35 minutes; they made us more, and it was greasy and my husband never got his fries. We were told it would be a few more minutes. We were not the only ones with wrong order, 2 other customers waited over 45 minutes, and their orders were wrong asked for their money back and will never go back here again.

I have no clue how this restaurant is still open. No menus, no service; they close the salon very often and/or early, doesn't taste the same. The only products available. Sometimes, when it is very late at night, almost about to close, they don't accept credit cards, only cash.

New KFC in Belton. SC. PASSING through. Ordered 2 meals. Chicken had no KFC seasoning, chicken not done, and had no tea. Worse experience ever.

Do not go to KFC in Dillon, very unprofessional, waited over 20 minutes for food. Went to check and they forgot about the order and could care less!!!! Rude and nasty looking. Can't hear or see the cashier.

Went to the Kirtland Nm drive thru, worst customer service. Told me that pot pie seasonal, seems to give customers a hard time when ordering food, and when I received my food, there was white hair on my chicken and I was tossing up. I called KFC to have a lady answer the phone "Yeah, this is KFC, I miss your call," and only to find out she was the one working the drive thru also and I asked her for the corporate number; she was saying it too fast.

The chicken was under cooked and slimy. Took it back to the counter and the worker called the manager up. She stated it was cooked to the timer and I said it was not done pink and rubbery at the bone. Never asked to replace it just oh well. I eat here at least once a week for several years. The management has changed several times and the quality is now at the bottom of the barrel so I will not be back. With the attitude of the manager and not wanting to address and fix the problem.

We enjoyed the KFC on Midlothian Turnpike until this week. The cashier, Tarsha, refused to let us order the 2 piece chicken meal for $5.99 that is on the website for this location and has been offered for a year or more- She charged us $8.49. That was on July 29 (3 days ago) at 2:24 in afternoon. We will go elsewhere for ALL our chicken take out in the future!!!

KFC wants to get their market share back. They need to go back to the old recipe, their new recipe tastes like SHIT. Go back to the old days or just close up.

Service is crappy, they gave me a biscuit that was hard as a rock, my country fried steak was cold. When I told them about it, they said Well you took a bite so we can't replace or give you a refund the manager is the one who made the decision. We will not be going back there.

Just every time you go there, it's always something don't have this, but my husband really likes KFC, so I went through yesterday around 7:00 pm, drive-through, a car in front. It was forever before they moved to the window. Should have given me a clue. Then I pulled up, still waiting, a lady came on and said, "I'll be with you in a minute." So I was there another 30 min. I asked her, "Should I just leave?" Ughh

It's always something with the store on Jenning Station Rd in St. Louis. No chicken at dinner time is terrible.

I ordered a $10 Bucket of Chicken Nuggets on Friday, 7/17/26. The drive-thru attendant was speedy but was not courteous at all. When I got home my wife and I dug into our nuggets and to our horror they were over cooked, hard and dry as could be! Bad decision and I seriously doubt that we will ever try KFC again.

We're extremely disappointed and dissatisfied with the KFC in saint Petersburg Florida. **. We purchased 2, #1- 2 pieces chicken dinner. The chicken was soggy, greasy, and dry (if that's even possible!!). I had to pull everything off just to try and eat the chicken. It absolutely was not original recipe. The biscuits were dried out and crumbled. I hardly ate it. Most of it went in the garbage. The cashier was not helpful. She didn't even ask if we needed condiments. Guess we'll never waste our time and money at KFC. Definitely NOT WORTH THE MONEY. 🤢

Pulled in and ordered one chicken breast. It was almost five dollars when I got home to eat it. It looked like it had been reheated up about ten times the skin was burnt and hard, and the chicken was so dry, it was ridiculous. KFC and saint alban's west virginia has went to the pits. I've tried and tried to use this place And their service and their quality is nasty.

Waited 10 minutes when there was absolutely nobody in line, the food wasn't fresh and we were told it was only a 4 min wait for our food that was completely nasty

Place should be shut down and do a really good cleaning. Place is dirty, disgusting. Hopefully health dept shut them down.

2 weeks in a row. To go order has been wrong. Also Kiosk price is different than the register. The register is more expensive.

I visit a Kentucky Fried Chicken in the Atlanta area on a Tuesday. I wanted 2 eight pieces for $10. It was going to be on separate orders because I was ordering for somebody else. The lady cashier told me she put in 2 eight piece chicken only that is going to cost $46. She would not change the order and she would not give me my money back. I'll call the police. They said it was a civil matter. I'm still waiting to hear back from the headquarters which is going on two weeks now. What kind of business is this.

Food hot, fresh. Good service, good speed, made me happy.

Ordered a large order of fries and a medium cup of ice. The girl at drive-thru tried to charge me over $8 for an order of fries that cost $4.79. I informed her I'm not paying $8 for fries and a cup of ice. She told me she had to do what she had to do and offered a smaller cup for free. I agreed for at 1st, but then she pushed the button on her headset and said something to whomever was on the other end about me not wanting to pay over $3 for a cup of ice. I told her to cancel my order, she got a little bit pissed, so I confirmed cancel order and I left. Over $3 for a cup of ice...? Seriously

More than 3 weeks ago, I ordered KFC via their online website and opted for delivery service. You would not believe what was delivered to me - something I would not feed to a dog. See pic below. The food, especially the chicken, looked beat up and horrible. I took a pic right away and called the complaint line (1800-225-5532) to request a refund. I was told that a manager would get back to me to take care of the refund. I called 2 more times since and still no one called to right the wrong. We’re talking about almost 4 weeks! Shame on you KFC!!

I wish I could be saying this experience for Saint Lucie West, FL. 34986 KFC was a good meal! NO, it wasn't! I received cold 12 piece chicken and cardboard tasting, cold fries! HORRIBLE experience!!! The reason for 2 stars: previous orders were acceptable. Based on that I gave 2 stars instead of ONE STAR!

I ordered KFC for my son’s graduation party 105.55. Order # **. I went to pick up my chicken on Sunday June 7,2026 in Rockingham NC to find out that my order had been canceled. No one had called me. I had no chicken to serve anyone. That’s not the bad part they still have not refunded my money. I have called everyday. They give me the run around. This is awful. This was a special day for my son. Big name companies don’t care anymore. They treat consumers awful.

Extremely bad on having any chicken ready. Seems like after 7pm the management gets lazy and don't make any more products. They need better management skills and know how to keep customers at least satisfied with their service.

We like your chicken but the problem is the drinks you serve!! Texans drink dr pepper and coke not Pepsi!!! Pepsi is what ** drink so your home office must be in a northern state! But you should serve all people not just **!!! Far too many places play this game of taking away a customer's freedom to choose what they wish to drink and I am tired of this practice!!! Stop making deals with one company over another!! Every one deserves a choice but you have taken that away!!! Will not eat here again!!

I went today and picked up a 3-piece original meal. When I got home about 4:30, the chicken was dark and so hard that my husband could not eat it. I spent right at 20.00 for his and my meal. This is terrible food. We like to eat at the one in Malden, Missouri, it is always fresh and good quality chicken. This has happened to us several times now. We won't be going back again. They did not give me a receipt.

This store has consistently has had bad customer service and their knowledge of their menu is not what I call good. Yesterday for example I order chicken tenders for pick up through the app. When I arrived home about 10 minutes later I open the bag and the tenders to be cold, very dry and very chewy, & hard. The sauce didn't help them a bit, so my dog and I ate them together. I am not sure if I will ever order them again.

It cost us $80 for a 12 piece family meal & a 6 pc chicken strips. The chicken wasn't great & now they give you mashed potatoes with gravy included instead of a separate container for it. Didn't give us the corn we wanted. Guess it's typical nowadays to get bad service, low quality food yet with ridiculously high prices.

Ordered a meal at Jericho KFC. Wanted BBQ Honey but they didn't serve it but said they could coat it with BBQ sauce. Took it home and it was gross. Threw it in the garbage. Needless to say, will never go back to KFC.

Cameron Missouri. The worse food I have ever seen. Will not eat at a KFC again. 2pc original wedges. Over done chicken. Just gross.

KFC is cheating people out of food they order and pay for. The company doesn't even care. I sent a complaint to them just over a week ago. They didn't even have the courtesy to reach out to me. This has happened twice to me. I will now take my business to Chick-fil-A.

My food was hot and fresh. Fast and looked like they had good team for the most part, and the person taking my order was very helpful.

I ordered through mobile order. The employee at window has a strange look on her face when she handed me the bag as she looked back at a coworker. The box was smeared with BBQ sauce. When I opened box it was worse. The chicken wings were small and burnt black wings. They was disgusting looking. I threw them away. This is probably why the women at window had strange look. She knew it's not what you serve to customers. Wings that should've been thrown away before I got them.

Horrible customer service. Waiting time for food was nearly 45 minutes. My son ordered food, which he received before myself. Had to go to counter to requests my order after already telling one lady that my order was separate from my son's. And then the super pulls gravy from another order just to fill mine. Unbelievable.

I stopped & ordered food from KFC in Mt. Vernon, needless to say was not good, I ordered an 8-piece tender meal & asked for 2 cole- slaw, 2 mashed potatoes, a plain chicken sandwich, mind you I asked for bun & chicken only. Paid 58.00 for & left to go home. No cole- slaw, no mashed potatoes. Plain chicken sandwich had mayonnaise, pickles & cole- slaw on it. Called KFC & guy acted lost. Said can you come back in, sorry I live out in the country & was waiting on grandkids off bus. Not Happy! I know mistakes happen, but come on....