KFC Reviews

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About KFC

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KFC has specialized in fried chicken menu items since 1952. The chain offers various chicken meals, including buckets, sandwiches and tenders, complemented by sides like mashed potatoes and coleslaw. KFC features its Original Recipe seasoning and aims to provide hearty, Southern-style meals with a blend of traditional and contemporary flavors.

Pros
  • Quality food served hot and fresh
  • Positive dining atmosphere
Cons
  • Frequent order inaccuracies
  • High prices for menu items

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KFC Reviews

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    How do I know I can trust these reviews about KFC?
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    Page 1 Reviews 0 - 6
    Verified purchase
    Staff

    Reviewed June 14, 2025

    I recently stopped at the KFC I Cobleskill NY. My experience was the best ever. My order was accurate, my food was hot, cooked perfectly, the best was the staff. They did you proud by being delightful. They made my evening, thank you all.

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    Staff

    Reviewed April 22, 2025

    I love the KFC on New Hope Street in Gastonia North Carolina. The employees there are very friendly. They're efficient with the order. I want order for Tuesday T-Mobile Tuesdays nuggets. I place another order for order for myself for dinner as well.

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      Staff

      Reviewed Oct. 30, 2024

      Veronica is the best employee I've ever came across. Not only did she go outta her way to make our visit the best ever. She should be running that KFC in fort worth on Jacksboro hwy. She knows her stuff and she makes sure customers are satisfied. I love love love her. Keep her as your employee and give her advancements to keep such a valuable employer. She's the best out there.

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      Customer ServiceStaff

      Reviewed Sept. 15, 2024

      My husband and I stopped at KFC in Cedar Hill on Tuesday, 9/10, we wanted wings. The manager was nice enough to help me with my order even though they didn’t sell wings and a meal. The service and food was great! On Sunday, 9/15, we returned to this location to order more wings! Courtney waited on me and was very pleasant. The manager was sitting at a table doing paperwork. As I was leaving, both Courtney and the manager thanked me for coming in. I live near a KFC, but chose to return to the Cedar Hill location for the their food, but also their great customer service!

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      Customer Service

      Reviewed July 12, 2025

      I have been to the south point Ohio location and it wasn't good. Gave them another try and spent 30.00 and had to throw it away. It was so greasy and the biscuits were so hard. Emailed and complained and they credited me 7.62. Seriously?? I will not go back. Did not want to give any stars but had to so my review would take.

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      Verified purchase
      Staff

      Reviewed June 26, 2025

      Today at 7:50 pm I placed an order for three pieces of chicken (only) for Quick Pick up using the app. I received an email confirmation showing 7:55. I arrived at 8:08. There was no order in the Quick Pick Up window. There were no customers in line. I waited about 10 min and someone finally asked if I needed help (8:18). I told them that I had a Quick Pick Up. He asked my name. I told him and he said that he would go get it. While waiting several people came in, placed orders, and received them. At 8:42 he said he had my order ready. It consisted of three large bags and a lot of drinks. He asked if I would like a holder for my drinks.

      I informed him that was not my order. He asked my name again. I told him. He then said that they had no order in the system under my name and asked to see my order receipt. I showed it to him. He looked embarrassed and handed me a bag that had been sitting on the counter right "NEXT" to and "BEHIND" the Quick Pick Up window the whole time. He said "I'm sorry" with a big cheesy grin and walked away. I was too hungry and tired to make a deal out of it. So, I just went out to my car to eat it. Instead of being crispy the breading was moist and soggy and slid off in chunks when I picked the chicken up. It was kind of slimy and doughy when eating. Not a remotely satisfying experience. Plus, I left out all the really frustrating app issues.

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      Price

      Reviewed June 17, 2025

      Amazing how with all other prices rising, so has KFC. But even more disappointing, is their chicken just doesn’t taste like real chicken anymore, but probably like other fast food chains, only breaded with real chicken meat, but not 100 percent chicken anymore. Chicken doesn’t taste real, but more fillers than real chicken. Mashed potatoes thin quality & more like instant than real potatoes. To pay this much & experience such poor food quality, means surely it will be a long time, before I buy KFC again. Colonel Sanders would turn over in his grave if he knew what his restaurant & chicken had become.

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      Customer ServiceContract & TermsPunctuality & SpeedOnline & AppStaff

      Reviewed June 15, 2025

      Signed up for the Rewards program today. Didn't download the app. I received a $5.00 off discount. I proceeded to order and charge it to my Apple Pay. When I got to the store the young man said that the order must not have gone through. Fair enough. He told me to delete the order on my phone and start over since he was not connected to "The App" and couldn't give the discount. I did that but it caused me to lose the discount ! He wouldn't do anything for me. I said "but I did what you told me to do!" Crickets. I asked for the manager. She seemed really mad that she was pulled from the back. I repeated the situation. Crickets again! I ordered the food anyway and politely asked for contact info to the KFC regional office. She said, "If you're asking me for a phone number, I'm not giving it to you" (email would have been fine). When I noticed she was slurring her words and her eyes rolled around I decided the best thing to do was walk out.

      Mind you, I was polite the whole time. I realize that these are franchises, but they are still controlled by contract with the KFC brand. My advice would be to have a professional outfit do your interviews when you hire your managers. If the market is so tight that you have to take what you get, close your doors.

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      Staff

      Reviewed June 12, 2025

      KFC. Wow how far you have come and lost all your values. I am 60 years old. I remember when Kentucky was good. Along with Pioneer Chicken in So Cal. Time has change. You know why all the fast food gone to crap. Because all that fake food you put in and hiring people who just don't care anymore. Don't take pride in job. Sad how everything has gone to crap. Maybe it's a good thing to deport all illegals and law breakers. Sad Taco Bell to gone to crap.

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      Staff

      Reviewed May 31, 2025

      I recently visited the neighborhood KFC and was met by a surly employee who got my order wrong. I called to report the mistake and was told to bring the food back. I guess that's reasonable but it's very very inconvenient. The food wasn't even tasty. Overcooked Scrappy sizes of meat. I was not given a receipt. I shall never go to KFC again.

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      KFC Company Information

      Company Name:
      KFC
      Website:
      www.kfc.com