KFC Reviews

Food hot, fresh. Good service, good speed, made me happy.

Ordered a large order of fries and a medium cup of ice. The girl at drive-thru tried to charge me over $8 for an order of fries that cost $4.79. I informed her I'm not paying $8 for fries and a cup of ice. She told me she had to do what she had to do and offered a smaller cup for free. I agreed for at 1st, but then she pushed the button on her headset and said something to whomever was on the other end about me not wanting to pay over $3 for a cup of ice. I told her to cancel my order, she got a little bit pissed, so I confirmed cancel order and I left. Over $3 for a cup of ice...? Seriously

More than 3 weeks ago, I ordered KFC via their online website and opted for delivery service. You would not believe what was delivered to me - something I would not feed to a dog. See pic below. The food, especially the chicken, looked beat up and horrible. I took a pic right away and called the complaint line (1800-225-5532) to request a refund. I was told that a manager would get back to me to take care of the refund. I called 2 more times since and still no one called to right the wrong. We’re talking about almost 4 weeks! Shame on you KFC!!

I wish I could be saying this experience for Saint Lucie West, FL. 34986 KFC was a good meal! NO, it wasn't! I received cold 12 piece chicken and cardboard tasting, cold fries! HORRIBLE experience!!! The reason for 2 stars: previous orders were acceptable. Based on that I gave 2 stars instead of ONE STAR!

I ordered KFC for my son’s graduation party 105.55. Order # **. I went to pick up my chicken on Sunday June 7,2026 in Rockingham NC to find out that my order had been canceled. No one had called me. I had no chicken to serve anyone. That’s not the bad part they still have not refunded my money. I have called everyday. They give me the run around. This is awful. This was a special day for my son. Big name companies don’t care anymore. They treat consumers awful.

Extremely bad on having any chicken ready. Seems like after 7pm the management gets lazy and don't make any more products. They need better management skills and know how to keep customers at least satisfied with their service.

We like your chicken but the problem is the drinks you serve!! Texans drink dr pepper and coke not Pepsi!!! Pepsi is what ** drink so your home office must be in a northern state! But you should serve all people not just **!!! Far too many places play this game of taking away a customer's freedom to choose what they wish to drink and I am tired of this practice!!! Stop making deals with one company over another!! Every one deserves a choice but you have taken that away!!! Will not eat here again!!

I went today and picked up a 3-piece original meal. When I got home about 4:30, the chicken was dark and so hard that my husband could not eat it. I spent right at 20.00 for his and my meal. This is terrible food. We like to eat at the one in Malden, Missouri, it is always fresh and good quality chicken. This has happened to us several times now. We won't be going back again. They did not give me a receipt.

This store has consistently has had bad customer service and their knowledge of their menu is not what I call good. Yesterday for example I order chicken tenders for pick up through the app. When I arrived home about 10 minutes later I open the bag and the tenders to be cold, very dry and very chewy, & hard. The sauce didn't help them a bit, so my dog and I ate them together. I am not sure if I will ever order them again.

It cost us $80 for a 12 piece family meal & a 6 pc chicken strips. The chicken wasn't great & now they give you mashed potatoes with gravy included instead of a separate container for it. Didn't give us the corn we wanted. Guess it's typical nowadays to get bad service, low quality food yet with ridiculously high prices.

Ordered a meal at Jericho KFC. Wanted BBQ Honey but they didn't serve it but said they could coat it with BBQ sauce. Took it home and it was gross. Threw it in the garbage. Needless to say, will never go back to KFC.

Cameron Missouri. The worse food I have ever seen. Will not eat at a KFC again. 2pc original wedges. Over done chicken. Just gross.

KFC is cheating people out of food they order and pay for. The company doesn't even care. I sent a complaint to them just over a week ago. They didn't even have the courtesy to reach out to me. This has happened twice to me. I will now take my business to Chick-fil-A.

My food was hot and fresh. Fast and looked like they had good team for the most part, and the person taking my order was very helpful.

I ordered through mobile order. The employee at window has a strange look on her face when she handed me the bag as she looked back at a coworker. The box was smeared with BBQ sauce. When I opened box it was worse. The chicken wings were small and burnt black wings. They was disgusting looking. I threw them away. This is probably why the women at window had strange look. She knew it's not what you serve to customers. Wings that should've been thrown away before I got them.

Horrible customer service. Waiting time for food was nearly 45 minutes. My son ordered food, which he received before myself. Had to go to counter to requests my order after already telling one lady that my order was separate from my son's. And then the super pulls gravy from another order just to fill mine. Unbelievable.

I stopped & ordered food from KFC in Mt. Vernon, needless to say was not good, I ordered an 8-piece tender meal & asked for 2 cole- slaw, 2 mashed potatoes, a plain chicken sandwich, mind you I asked for bun & chicken only. Paid 58.00 for & left to go home. No cole- slaw, no mashed potatoes. Plain chicken sandwich had mayonnaise, pickles & cole- slaw on it. Called KFC & guy acted lost. Said can you come back in, sorry I live out in the country & was waiting on grandkids off bus. Not Happy! I know mistakes happen, but come on....

I ordered on Uber Eats. I don't know where it came from, but it was gross.

Went to KFC in Fulton, MS. I ordered nuggets and they was so hard a dog couldn’t eat. I drove 10 miles to get them. And 10 miles back, called manager Barry and he said would make it up and give me a bucket of chicken. Drove another 10 miles again, and Barry said the other manager would not let him. They gave 2 pieces of chicken wings and nuggets will never go there again and will tell others.

The Extra crisp chicken was greasy and dry. They have changed the ingredients on the coleslaw. The biscuits aren’t the same and potatoes aren’t as good and they used to be a lot more of them. We haven’t been there in 3 years and we are not going back. The prices are ridiculous. They used to be great. Not no more.