KFC Reviews

I don't go to KFC anymore because of the small sizes of chicken you get. The last time got a three piece meal it was more like a appetizer. When I order chicken I want chicken not pigeon. They are building a new KFC in Mountain Home, AR. and I definitely will never walk thru their door. To bad I can't give a 0 star review.

Aug 22, 2025. This place doesn't even deserve a single star. I walked in and a female employee yelled at me, "YOU MUST USE THE KIOSK!" We only have two workers here, but I needed her help. I tried using the online service, but the link was broken (an ongoing issue). So, I came here to honor my $5.00 2-piece chicken and showed her my phone. She refused, so I asked for a manager. I explained the problem, but he said no and told me to leave and go eat a Taco Bell. The rudest people I've ever encountered! Both employees should be fired immediately. Wow, KFC, what's going on here? Date: Friday, August 22, 2023. Time: 11:10 am. Location: 3203 Lemmon Ave, Dallas, TX 75219.

We decide to have a picnic type dinner with our children Wednesday August 13th 2025. Total family vote for KFC. We arrived and ordered a 14 pc bucket with all the fixing fries, gravy, Mac salad as well as a coleslaw. We order an additional popcorn and onion ring, let me tell you the onion rings were absolutely divine. Our other food was taken quickly and accurately, it was also prepared very quickly. The food was very delicious and hot. We had a great dinner making precious memories with our children…. Thanks KFC Tilbury. You are the best!!!

False advertising on the app. I purchased 30$ on food so I can get a free coupon of bucket of chicken as they said on the advertisement (redeemed on my checkout), but my surprise was that when I got to the store they told that is a error on the system that I can get my free bucket free. The store mgr advised me to call customer service and talk to them to see if they can help me. My point to this case is that store mgr told that I'm not the only customer with the same issue about error in the system. As a customer we expecting to receive what advertising said. Customer service will refund my money. Was 40$ but they only returned 15.99$. Still missing money. Company is not serious.

If you need to speak with a real human forget it. Called twice today and was on hold for over 20 minutes each time. The bot, as are all bots, is worthless. Asked if I wanted to speak with a live agent and when I said yes said all agents are busy!!!! Then asked again if I wanted to speak with a live agent and the merry go round continued!!! Filled out KFC's form yesterday and today. Have not heard back from anyone yet!!!

Store # G135110, I have been a frequent customer of this store since 1995. In 2019, I moved out of the area, but I will walk in if I'm working in the field in the area, possibly once or twice a year. on 7-14-25 I walked into KFC notice they had a kiosk to place orders it was one customer at the counter and no cars in the drive through. The kiosk was slow and I went to the counter to place the order instead. At 6:17 pm, I was told that I had not yet received my food, so I requested a refund at 6:28 pm. This child looked straight at me and said they don't give refunds. I said, "That's not corporate policy. I'm very familiar with KFC policy for more reasons than you know".

They didn't have anything we ordered online, not willing to make substitutions. We left with nothing and they completed our order so I had to call customer service to get a refund that will take 3-5 business days.

My husband and I dined at KFC in Tuscaloosa Alabama. The food was hot and fresh. The restaurant was clean. Restroom was clean. The cashier was so friendly and professional. I watched her as we ate and observed that she smiled the whole time she was waiting on each customer. She even helped one customer with her online app. And she didn’t rush. This customer was an older lady who didn’t seem to understand what she needed to do to get a discount (I’m assuming). This cashier’s name was Shawndel. She made our dining experience a very pleasant one.

It's a place to go if you want to starve, because you're not going to get the chicken that they have advertised in the ventures, not even close the $7 fill up is not filling? They are serving the smallest chicken parts they can find.

Be nice if they would cook it never done at the bone, never eat there anymore for that reason. Like the spices but would like it done. Lots of people tell me that why they don't eat there, don't matter what state or restaurant they are all the same.

They were out of several items. The app does not take coupons and no way to scan the app in the store. All other food businesses scan in store. Tables were dirty and we were the only ones there. I only saw 2 employees. The food was over cooked and the biscuit have no flavor. They were out of honey and ran out of white meat according to the manager. Worst visit ever and will never return. Not sure how this location is still open. Restaurant #C521015.

I have been to the south point Ohio location and it wasn't good. Gave them another try and spent 30.00 and had to throw it away. It was so greasy and the biscuits were so hard. Emailed and complained and they credited me 7.62. Seriously?? I will not go back. Did not want to give any stars but had to so my review would take.

Today at 7:50 pm I placed an order for three pieces of chicken (only) for Quick Pick up using the app. I received an email confirmation showing 7:55. I arrived at 8:08. There was no order in the Quick Pick Up window. There were no customers in line. I waited about 10 min and someone finally asked if I needed help (8:18). I told them that I had a Quick Pick Up. He asked my name. I told him and he said that he would go get it. While waiting several people came in, placed orders, and received them. At 8:42 he said he had my order ready. It consisted of three large bags and a lot of drinks. He asked if I would like a holder for my drinks.

Amazing how with all other prices rising, so has KFC. But even more disappointing, is their chicken just doesn’t taste like real chicken anymore, but probably like other fast food chains, only breaded with real chicken meat, but not 100 percent chicken anymore. Chicken doesn’t taste real, but more fillers than real chicken. Mashed potatoes thin quality & more like instant than real potatoes. To pay this much & experience such poor food quality, means surely it will be a long time, before I buy KFC again. Colonel Sanders would turn over in his grave if he knew what his restaurant & chicken had become.

Signed up for the Rewards program today. Didn't download the app. I received a $5.00 off discount. I proceeded to order and charge it to my Apple Pay. When I got to the store the young man said that the order must not have gone through. Fair enough. He told me to delete the order on my phone and start over since he was not connected to "The App" and couldn't give the discount. I did that but it caused me to lose the discount ! He wouldn't do anything for me. I said "but I did what you told me to do!" Crickets. I asked for the manager. She seemed really mad that she was pulled from the back. I repeated the situation. Crickets again! I ordered the food anyway and politely asked for contact info to the KFC regional office. She said, "If you're asking me for a phone number, I'm not giving it to you" (email would have been fine). When I noticed she was slurring her words and her eyes rolled around I decided the best thing to do was walk out.

I recently stopped at the KFC I Cobleskill NY. My experience was the best ever. My order was accurate, my food was hot, cooked perfectly, the best was the staff. They did you proud by being delightful. They made my evening, thank you all.

KFC. Wow how far you have come and lost all your values. I am 60 years old. I remember when Kentucky was good. Along with Pioneer Chicken in So Cal. Time has change. You know why all the fast food gone to crap. Because all that fake food you put in and hiring people who just don't care anymore. Don't take pride in job. Sad how everything has gone to crap. Maybe it's a good thing to deport all illegals and law breakers. Sad Taco Bell to gone to crap.

I recently visited the neighborhood KFC and was met by a surly employee who got my order wrong. I called to report the mistake and was told to bring the food back. I guess that's reasonable but it's very very inconvenient. The food wasn't even tasty. Overcooked Scrappy sizes of meat. I was not given a receipt. I shall never go to KFC again.

Worst chicken, worst customer service. Rude. Spent $80 then they said they won't make us new chicken and they were still open for 2.5 more hours. Told us to call doordash and hung up on me. The manager shouldn't be a manager.

When I ordered my meals, I ordered all white meat. When the meals came out they were boxed to go, but, we were eating in. We opened our boxes to dark meat. I paid for white. I feel like they knew they were out , because they were telling other customers that, as we were waiting on our order. I believe that they knew they were giving us dark meat in hopes that we would get down the road only to find out we didn't get our white pieces we paid for. Integrity is lacking. I feel sorry for all those drive thru people who paid for white meat and got dark! Come on do better.

I wouldn't mind if this place vanished for good, their prices are just too high. It's good food and fast service, but I have a problem when they want to sell you a meal without the drink such as the $5 meal. When you're no longer allowed to fill your own container at the fountain, I have problems with that and I won't shop there. I took my business elsewhere and with a smile, I gave them a loud BYE! Selling a meal without the drink and not letting you use your own container at the fountain is **, especially for the prices they charge for a little bit of food.

Thank you! Here's your revised review, including the specific location and customer service experience: --- I was very disappointed with my recent visit to the KFC on Windsor Spring Rd. The chicken I received looked like it had been sitting out for hours — definitely not fresh. It wasn’t even warm enough to eat, and I had to heat it up myself. The taste was bland and unappetizing, far from what I expect from KFC. I was completely unsatisfied with the food, but what made it worse was the customer service.

DO NOT BUY KFC GIFT CARDS!!!! Their store bought gift cards are made of paper and easily disintegrate in the wash. At best this not in the customer’s best interest. At worst KFC is intentionally swindling customers. I contacted KFC’s customer service hotlines about the issue and they would not right the situation, despite my efforts to send the card back for them to see the damage. I will never buy another gift card or piece of chicken from KFC again. The entire situation was entirely avoidable. What a terrible way to lose a whole family of customers.

$38.00 for some crappy ** chicken. I should have taken the hint when a Chicken place told me they were out of Chicken. Oh I am sorry. Did I go to Kentucky Fried Tacos by mistake.. $38.00 down the drain, and had to wash my undergarments out by hand because I ate your nasty chicken. I need someone to find Colonel Sanders and send him to KFC on Belsay Rd in Burton. Take back your extra crispy chicken Recipe.

I love the KFC on New Hope Street in Gastonia North Carolina. The employees there are very friendly. They're efficient with the order. I want order for Tuesday T-Mobile Tuesdays nuggets. I place another order for order for myself for dinner as well.

KFC is a well liked place to eat. This time the order was wrong. Instead of receiving a 3-pc meal, I received a 2-pc. Was not noticed until arrived at home. The 7-Up from the fountain machine did not taste as should. Called the restaurant to let them know. They hung the phone up. Not what I expected.

We went to KFC on wonderland in London not. We had to use the kiosk and we ordered a wrap and chicken sandwich the sandwich only. When our order came it had fries and nuggets that we did not order. The girl said, "That’s what you ordered and paid for." We told her no we just wanted the sandwiches so we asked for our money back and then reorder. She said she could not do it because we ordered with the kiosk. We took our order but will never return to kfc. There are lots of places to get chicken with customers relations just not kfc.

How hard is it to be accurate? I ordered a 3-piece combo with a side of slaw. What I got was about a 2.5 piece with fries. Fries are not even an option on the "sides" menu. The chicken was dried out and barely warm.

I have gone to KFC multiple times and didn't have any issues. My experience was always a good one...until now. I've gone to KFC 3 different times within the past two months and they were either closing early, told me it takes 30 minutes to cook the chicken or they were out of everything. It's the only location in Lafayette, La. I won't be going back.

Buyer Beware for this KFC Location, 6081 Gender Road, Canal Winchester, Ohio 43110. They give you burnt (Dry rotted) food that was not edible plus we had also ordered extra food that was missing, then they told us after we paid that they don't give refunds when we went inside the restaurant to return the burnt, inedible food back. We purchased a family meal plus extra food at the drive thru window and paid $72.24 cash during a period of bereavement, we were grieving from the loss of a loved one. ** took the food back after pretending that she was going to give us a full cash refund and stole our money (**).

I was at the KFC on 5444 n lovers lane ticket #**. It was 748. I tried the drive thru. They said it don't work so come inside. I had 8 piece chicken. They gave me all drum sticks. Biscuits were dry and I ordered chicken sandwich but they had no buns. I asked for 3 chicken strips meal instead. When we got home there were no chicken strips. I tried to call. They will not answer the phone. I tried 10am, 11am, 12pm, 1pm, 2pm, 3pm, 5pm then I tried the next day. Still nothing. I just want my food. You should not steal from us.

** at KFC, 243 Cedar Ridge in Duncanville is rude each and every time I go there. I decided to drive 10 additional miles to another KFC. I can't accept that verbal abuse anymore. Something needs to be done about this. I was a frequent customer and he's very RUDE and Nasty towards the customers. His appearance is very sloppy as well.

Do not eat here. During visit I witnessed employee scratching his scrotum and packing food. I guess he figured the gloves were made to protect himself… Bojangles is close by so we went there. They are hiring so maybe that will help.🤞

I live in Mankato MN. I quit going to KFC years ago, crap food, high prices. I decided to try it again, the 16 piece meal. The potato containers were only 1/2 full, three small scoops in each of the two. Also more wings and drums than anything else. Totally wasted my money. I should of returned and tossed it all over the store. To nay other places like Quik and HyVee to mention two. KFC KMA. Ron **

What has happened to KFC? Bought 3-piece combo in Lasalle, Quebec. Chicken was bigger than usual and tasteless. Something happened to the spices too. Not the same. Disappointed. Will not return to any KFC in the future.

Haven't had KFC in a while. Passing by tonight really hungry it sounded like a great idea. Service was quick and polite but when I got home the chicken was dry and tasted like dirty oil. Horrible. Where is the KFC I grew up on. Mashed potatoes had barely a teaspoon of a different type of gravy that I remember. Cole slaw was as good as I remember. 2 bites of the drumstick and into the trash it all went. 20 bucks and a lesson learned.

I'm not one to complain a lot, especially when it comes to fast food. However, the Kentucky Fried Chicken on Central Avenue in Orange, New Jersey, serves the worst-tasting chicken I've ever had. I went there once before and thought it might have just been a bad day. I just went back because I was craving some chicken, and I don't know if it's the oil they're using to fry it, but the chicken tastes nothing like Kentucky Fried Chicken. It's simply horrible. I don't know if anyone else has had this experience. The staff there seems to be nice, but something should be done about the way the chicken tastes. It's truly terrible.

Old greasy tasty chicken. 12 14 24 after church. #1 charged to Amex. Did receive a receipt. Charged tomorrow Amex. What use to be the best chicken is no longer edible. Biscuit half done. Just awful.🤢🤢🤢

We went inside to eat in the diner and they did not give us everything we ordered and when we asked for our missing items, they went to our table to check as if we were lying to them and we’ve always had problems with this location only. The coleslaw was bad and seemed rushed. The CRISPY chicken was soggy and seemed like it was sitting there for hours. And the employees were rude.

KFC Mount Vernon been there several times and it gets worse every time, it need a new staff with manners professionalism and courtesy towards customers. The food is very old and dreary as the oil needs to be changed as needed. With staff like these with no etiquette and empathy the business will be running down the drain

On a seldom occasion anymore, we try KFC on NW Blvd., Spokane, WA, and today again are disappointed. KFC doesn't even bother that the food they serve is desirable for the enormous cost. Thank goodness we have grocery store delis who serve up great fried chicken and even better side dishes. What happened KFC?

ZERO STARS!!!! KFC Holland, MI. There is only 1 and it needs to go! Rude, rude, aggressive employees. We don’t eat fried chicken, but my hubs had a little craving. With Chick-fil-A closed on Sunday we stopped at KFC. Employee swore and threatened us. Never again. Bad reviews is the norm for this location and I guarantee the few positive reviews are employees friends and family.

I order a 16 piece bucket, it supposed to be 4 breast, 4 wings, 4 thighs, 4 drumsticks. I had 8 drumsticks, 7 thighs and 1 breast, no wings. The chicken was hard and dried out. I went back today and they did not replace the chicken. Don't go to 3277 lawrenceville suwanee.

KFC was once a staple for my family on special occasions and even more rarely our family Sunday dinner when I was growing up. I always loved getting an original recipe breast with mashed potatoes and gravy and Mom's sweet tea. Well fast forward 50 years and here I am taking the time to finally use the only way that I know exists to communicate to headquarters and in general to the John Q public types. Issues here locally to me in Hampton Virginia may not be typical elsewhere, but it's VERY typical here nowadays.

Have loved KFC for our go to meals on a day I didn't feel like cooking. I move to MA. From CA. Went to their drive thru in west springfield Ma. and had the worse customer experience ever. Made me wait over an hour and girl in "charge" was extremely rude. This was the weekend of Father's Day 2024. I called their customer service (headquarters) multiple times and I've gotten nowhere. Same answer every time. "We have submitted your complaint to the proper people" (the higher ups). Well here we are in the end of November and no email, no calls, no answers and no refund. They lost a good loyal customer. I will not be going to their Riverdale KFC while that "manager" works there. Very rude, unprofessional and does not know how to communicate.

OMG it sucks! Ordered a bowl. Got 4 pieces of chicken, a little mashed potatoes and all was swimming in gravy! No cheese! No corn! Just disgusting! Never again!! Not sure how they can advertise these bowls at a discount when there is nothing in them?

I ordered food online on the site not the app as I normally and to no avail every time I do and pick up my food there's something missing or wrong with it. This store in Indianola Mississippi is the absolute worse. Their workers are always playing or talking and not paying attention to what they are doing, I've even witnessed flirting among the managers and workers even verbal altercations between employees that would get a bit loud. Drive-thru is always slow with someone having an attitude or being snappy on the intercom when you order. Maybe a fresh crew of serious workers or something. Having food that you actually order and if not at least be able to substitute, which you can never. Wait time on the inside is ridiculous especially if there isn't anyone in there to serve. Crazy. I guess good customer service is few and far in between. Hoping for better days from this restaurant...

Spent $70 at Bennington Vermont KFC. Absolutely disgusting. Their chicken was dry. Potatoes were gross. Biscuits were drier than normal. I will never visit another KFC. Not worth the 1 hour drive nor the money.

Horrible service, had to wait all together about an hr for an 8 piece family meal, only to get the wrong order, went back and had to wait more time, I’m very disappointed and will never go back and will let friends and family not to go as well, there needs to be a change or people are going to stop going there.

I went to KFC yesterday evening I live in Lake Village Arkansas, I ask for a 8 piece meal with sides being coleslaw and mashed potatoes when I placed my order she said it would be 15 minutes I told her I would wait. So after waiting like 20 minutes the young lady bought our food. When she bought it she told she made an adjustments to the order and she gave us some extra biscuits. I thought it was due to our wait time. I drove home and got ready to eat and all I had was 1 wing and the rest was legs and thighs. If I didn't live 28 miles from Greenville Ms I would have taken it back but I didn't feel like making the drive back, I have never had a problem until yesterday. I was very disappointed.

The chicken pieces were so small and dried out I couldn't eat. My dog and cats also wouldn't eat. KFC was number 1 at one time but know they are they are the bottom of chicken providers. I will continue to purchase chicken from other providers but NOT KFC.

I just picked up food at the drive thru at the KFC on Old Preston Hwy in Hillview, KY. The food was good but the person at the window (** man in his 30’s) had sagging pants well below his rear end and unfortunately at the height of the window, all I could see is his underwear. Kind of killed my appetite! I didn’t mention it to him but thought someone should be aware so it doesn’t turn other customers away!

While I absolutely adore KFC chicken, the company is terrible. I ordered some food and they used DoorDash. The Dasher ended up giving my food to someone at another address and I've been trying to get a refund ever since. This was on October 26, 2024. I call KFC, they say call DoorDash. I call DoorDash and they say contact KFC. They've been giving me the runaround. NEVER have I had such problems with an order. Most of the time if other fast food mess up my order, they just refund it, and they sometimes send me an apology coupon. But KFC just doesn't care.

SMARTEN UP MANAGEMENTS .STOP HAVING KIDS DO AN ADULT JOB! MY 6 YR OLD NIECE IS SMARTER THAN THIS MANAGER I DEALT WITH TONIGHT!! I placed an order for myself and a co-worker online order paid for it but when I went to pick it up they said "We are gonna have to refund you". I asked why, they said "there is no food left". I said, "You have no food left?" he said the "the cook left at 11pm." it was 11:13pm. They close art 12am, I was appalled the whole time being very rude.

Ordered two pot pies. One had slithers of chicken and the second had no chicken. This is terrible. They cost too much to not have meat in them. The company needs to do better. I will not order pot pies again.

I think KFC should bring back the popcorn chicken. It has not been the same since you got rid of it. I loved the mash potatoes bowls and now it is ruined with those nasty chicken nuggets you thought would be better to replace the popcorn chicken with. Well it's not so please do away with the nuggets or keep them if you wish to. I don't really care but please bring back the popcorn chicken. That's all. Other than that KFC is the best!

Veronica is the best employee I've ever came across. Not only did she go outta her way to make our visit the best ever. She should be running that KFC in fort worth on Jacksboro hwy. She knows her stuff and she makes sure customers are satisfied. I love love love her. Keep her as your employee and give her advancements to keep such a valuable employer. She's the best out there.

I walked in to eat in the 700 N 14th st Leesburg Fl KFC, I understand that if the employees are really busy I have to use the kiosk, there were two ladies chatting with no customers, not even drive thru, and they just was passing by my husband and I, so after a while that I felt invisible I asked if I can order, and one of them told me that I have to use the kiosk that I didn’t see at first, to start with.

Every single KFC around me no longer accepts the app for making orders nor can you order online through the actual website you have to go in person nor can you get any of the deals that you can get on the App online when you order in person. I have sent email after email asking about this. I have spent time on hold never getting through to an actual person. Only for them to say, "Well we're just really busy and we'll get back to you" to never have anyone get back to me. This is no way to run a business and if you keep running it this way I hope you lose your business. This is no way to treat your customers

I am giving 1 star because I do not have an option for negative stars. I will say the food tasted fine, my issue was with the staff and the KFC ordering process. I attempted to place an order using the KFC App from my phone. The app showed that the location was not currently accepting orders through the app. I went into the store to place my order and let the clerk know what the app said. her response was "You have to order online". I told her I was using the app and she rudely said "well that don't work". I placed my order and asked her if she needed to scan something from my app etc to apply the points. She replied "We don't got no scanner, we don't do that".

The Upper Marlboro Store 5785 is so nasty. The bathroom looks like outside gas station bathroom. The entire Store looks nasty.. The food especially the chicken didn't look cooked. Spoke with the manager, he didn't seem concerned. I will visit that store again.

Feel taken advantage of and will never order again! Been stranded in Hurricane 8 Daz..Church gave us $ on a gift card for a hot meal. St Petersburg, Fla. I'm 70 years old...I made a mistake and ordered as pick up. Immediately, like 2 min, tried to cancel and do delivery..KFC said could not be canceled and took the money w no way for me to go 6 miles and get food. Even when I get back to Indiana, will never, ever order KFC.

I was in Nepean (Ottawa) area on Sunday and decided to try my luck with KFC on 2015 Robertson. While waiting for them to open up, I noticed they were advertising sign up on the KFC app and get 6 chicken fingers free on your first order of $15.00 or more. Well I did. However when I placed my first order their payable would not load up .. I waited 30 plus mins and it just wouldn't load!! I went into the shop. Now it had been open .. Showed them behind the counter that there was something wrong with their system yet was told .. NOTHING they could do about it!!! What a waste of my time ... I'm wondering if they just decided it was not worth gaining a customer comeback since it was a small order?? Anyone else have this problem?? False advertising??

I went to KFC in Riviera Beach (Blue Heron) and the service was horrible. It's like the pieces of chicken were already bitten. When I complained about this situation, the manager just give me the silence treatment and didn't take the food back. She left me at the counter for more than 5 minutes. I called her several times, with no answer. A lady came and took the food back and gave me fresh ones. My advice to this manager, if she doesn't like her job, just quit, don't make customer felt bad for spending their money at this store.

My husband and I stopped at KFC in Cedar Hill on Tuesday, 9/10, we wanted wings. The manager was nice enough to help me with my order even though they didn’t sell wings and a meal. The service and food was great! On Sunday, 9/15, we returned to this location to order more wings! Courtney waited on me and was very pleasant. The manager was sitting at a table doing paperwork. As I was leaving, both Courtney and the manager thanked me for coming in. I live near a KFC, but chose to return to the Cedar Hill location for the their food, but also their great customer service!

On 9/06/24 I placed an online order to KFC through Uber Eats. When I received my food I began to eat my potpie and about 5 bites in noticed something hard in my mouth. When I spit out my bite I nearly vomited when I realized what I was chewing. It was the tip of a finger nail! I contacted KFC via their website chat and was basically disconnected after they offered no resolution and pawned it off as an Uber Eats issue. Contacted Uber Eats again with no resolution, not even a refund for my purchase. I'm frustrated and appalled that this is being brushed off. I'm currently dealing with major health issues and this has done nothing but exasperate them. Something needs to be done! This is a major health and safety violation!

I ordered a Door Dash from the KFC in Weirton, WV. First issue came when the Dasher sent me a message saying the food would be done sooner, except most of the staff was outside smoking. They then proceeded to only give me 2 out of 4 of my items. I called the store to tell them, manager was rude and said there was nothing they could do, and I should contact Door Dash. I'm now sitting here with nothing to eat because they forgot my food. I also called the KFC corporate and they were not much more help than the store, they were however pleasant. I guess that might count for something, but not to a guy sitting here hungry.

The KFC in Kennett Mo is horrible. The food is always old and they can get a order right at all. It's as if they don't care one bit, they always have you too pull up and wait and sometimes 15-20 minutes and then the food is still cold. Never fresh.

Food at New Castle, DE 19720 was very bad order 08/14/2024. Coleslaw was sower I told the guy at the counter who was wearing a mask, he looks at me and did not say anything about the bad food. Chicken was cold and greasy. I manage to peel off about 1/2 pound sink from 06 pieces. No ice in the soda machine. The place was not clean. I will NEVER eat at Kentucky fried chicken again in this life.

I ordered from Middletown Ohio on N. Verity. The fries were exceedingly salty. I ordered four extra crispy wing. Threw away too. One, they also were too salty. Two, these were so small that there was hardly any meat. Mostly the crispy coating. I also tried your new honey b-b-q nuggets. They were tasteless and hardly any honey bbq flavor plus there was a strong pepper taste. I will not be ordering KFC again.

Your Online App ordering sucks. It needs to have more options for the bucket meals. Sometimes I need to feed Adults and they would like to have breast. Yes, I know there is a up charge for this option! I cannot order this online, nor can I call an order in as I have been told multiple times when trying to order this. So, I politely called around 2:00pm to the Sterling Illinois Store to give them a heads up about an order I would be going through the drive thru to order. Just so they could have 8 breasts made up and 5 orders of mashed potatoes ready. I needed to have this order by 4:15 to drive home 15 minutes to feed people before they left for work at 5:00pm. The girl was very nice on the phone for giving a heads up and said they would make sure they had enough. I do not like to wait 20 minutes for chicken to be cooked or do I want to take all the chicken for others.

I went to the local KFC after ordering online. When I got to the order mic and told them I had an online order I was told to pull up to the second door not pickup window. I did as advised then waited there for 10 minutes wondering where my order was. There was also a pickup in front of me apparently waiting for his order. I actually watched another car pull up to the mic order come to the window pay and drive off with their order. At that point I decided to go in and investigate.

Salty. Salty. Salty. Barely edible. The mash was good but the pot pie and chicken was ruined by the excessive amount of salt. Had to throw it out. Even my guests and kids would not eat it. Ended up making sandwiches. You people should be embarrassed.

My complaint is in regards to the KFC on GAR highway in Somerset MA.. I placed an online order with the app which is garbage. I made a mistake on my order because we decided on an 8 pc tenders instead of a 12 pc but I forgot to take the 12 piece off the order. I realized it right after put the order in. I was trying to find a way to change my mistake on the app but could not find a way. I called that store and asked them to change the order when I was informed with an attitude that I needed to call 1-800-CALL KFC.

It's too bad almost all KFC in Pasco FL don't recognize deals in their app. You can make your own KFC chicken with Marion Kay..(Chicken Season Plus). KFC's original from the start. Tastes really close.

Peoria, Illinois. Allen Road location. Staff & service is terrible. especially the female manager. Many reasons why not to go there but my my number one reason... manager arguing with the customer. Terrible service. Staff yelling at each other. Staff smells like pot. Don't take my word for it, go in there and see for yourself (for a special experience, try the drive thru)

The chicken, extra Crispy, was tasteless. More than $20 of the chicken went into the garbage. KFC used be be very good. Obviously, they've changed and/or stopped even trying. The gravy on the potatoes is tasteless as well. Again, used to be fantastic. Even the coleslaw has suffered. I don't know what they have done, but they're losing customers. I gave them 2 opportunities in the last year, but I won't be back at all. The Colonel Harland David Sanders would be truly ashamed.

The chicken was so salty I could hardly eat it. KFC is supposed to be the best but this was the 2nd time I've ordered from this store and can't believe it was so bad. One side of my chicken was soggy. Looked like it had been sitting in water.

I ordered from the app for the first time and I arrived when my the app said my order was ready. I was told to “pull over in the parking lot for 17 minutes!” This was very inconvenient because I was late to the picnic.

KFC has gone downhill as far as service to their customers. Their online app is a joke. Didn’t receive my order until 25 minutes after promised time, even though the app said it was ready. Tried another KFC and had the same issue. Made my comments known on the survey that was sent to me via email. Was suppose to hear from someone within 48 hours. As of 5 days later haven’t heard anything. KFC has lost my business.

Experience was fine but not one person was wearing a hair net and all of the workers should have been with their long hair. Not trying to get anyone in trouble but the food serve classes state a hair net has to be used.

The oil, in where the chicken was was old, not FRESH, I was sick all night. The location is 3777 Keele Street, North York, ON, Canada. Please one of your supervisors, need to go check, What I say is TRUE.

My experience with ordering a 3 piece crispy meal with 2 sides Monday 5/13/2024 was the worst experience I have ever had anywhere in my 67 years of life! I ordered thru the drive through speaker and the lady stopped me in the middle of telling her what I wanted with “hold on!”… so I waited several minutes till she came back and started all over again to tell her my order at her request. When I got to the pay window, the lady says “So your order is the chicken nuggets meal?”.. I kindly told her “No mam, I ordered a 3pc crispy chicken meal with cole slaw & Mac n cheese as my 2 sides and MTN dew as my drink." She then takes my charge card and rings up my meal informing me that I would have to wait 12 minutes at the front parking lot for the crispy chicken that just got put in the fryer. I said okay and proceeded to move my SUV to the front waiting area… noting the time was 5:24PM.

844 Shurling Drive Macon, GA 31211. Ordered a 8 piece all dark meat extra crispy, sides of mashed potato and coleslaw at drive through. It was horrible, the meat was so greasy, the but was saturated by the time I got home. The crust was rock hard and unedible. The meat was dried out and over cooked. As well as it had 3 white meat pieces. The mashed potatoes was clumps of powder. This was not my first time of getting a bad outcome of food here. But it will be the last.

Paid the premium for all white meat in a 8 pc bucket at the drive thru. After driving home, we discovered there were 4 pieces of white meat on top and 2 wings and 2 drumsticks in the bottom. This restaurant was a 20 mile round trip. Called the restaurant and was told employee probably got confused. They have employees that don't know the difference between white and dark pieces? They did offer 4 pieces of chicken to compensate, not worth the 20 mile trip. They can train their employees to up-charge, but not how to tell a piece of white meat from a wing? Check your order at the window.

Ate at the Lexington Avenue restaurant in Mansfield Ohio. I got charged for food I neither ordered or received. I contacted the manager to get this corrected. She was very, very rude. Said there was nothing she could do. They have lied about trying to call me back, about seeing me on video.

Today, Tuesday, May 7th, 2004, placed an order with KFC app for two pot pies. Order was confirmed and said it would be ready for pickup at 1:20 pm. My wife and I arrived at store and we were told the store was out of chicken pot pies. When I showed my confirmed mobile app order to the employee, she turned around and walked off. When I asked further about the order, two female came to counter (identified only as managers/supervisors) and offered no apologies, only that the store was out. I again showed my confirmed order and payment charged to my credit card. I stated this was ridiculous. One manager said I could get an online refund and ordered me to leave the store.

Disgusted and very disappointed, this place a fraud. KFC promoted its 4.99 meal and when you go to the restaurant they charge you for the entire price and they argue that you didn’t asked for the special! Like don’t they work there? Don’t they know their own promotions? Not only that but they gave me the order wrong. Disgusted by this restaurant in Lake in the Hills. No wondering they’re going out of business.

Paid $37.00 for an 8 Piece meal that was terrible. The chicken was dried out and tasted old. I’m guessing they recooked it in the fryer to pass for freshness. They have changed the mash potatoes and gravy and they terrible. Horrible expensive food. Last time I will spend my hard earned money here! I wouldn’t even give it 1 star!

I ordered a 2 piece meal. It was supposed to be two pieces of chicken, mashed potatoes and gravy and a biscuit. When I got it, all that was in the container was 2 rewarmed pieces of chicken. You can tell that the chicken had been left over so they just threw it back in the fryer. It was absolutely disgusting. No mashed potatoes, no gravy, and no biscuit.

Helpful team and fresh food. Keep it that way.... Well done guys and also the store very clean as well as team, working for restaurant is very difficult. Keep on hanging 1 day thing will align together.

Chicken was slimy, greasy and nasty. I use to love KFC. I had it two times recently. The first time it was nasty, poor quality, greasy, was old then I tried a different location and the same outcome. Chicken was horrible. KFC definitely fell off.

Went to purchase a KFC chicken pot pie. Could have waited for it to be prepared. Instead I was told they were only offering orders made on the internet so I left hungry. I DO NOT have the ability to order on the internet. This let me know that I am not welcomed as a cash customer at my local KFC, in downtown Ypsilanti, Michigan, USA.

Well I ordered two of the boxes there not cheap. THE GIRL that took the order said oh yeah they have enough to fill your tummy. We got home those boxes that we paid 32 bucks and change..were enough to feed two children, what a mistake I will not...be going back after this order today 4-13-2024 & no ketchup for the fries. She gave us hot sauce for what??? I UNDERSTAND THE COST OF LIVING AND WAGE INCREASES WE GET A LOT LESS food now. I will be cooking at home for 32 bucks. I can make papas and chorizo, some fried eggs and some salsa for about 10 bucks..

Ordered with my girlfriend's phone. They had a promo "orders over $10 get a free nuggets order" which was added to the online order. Pretty simple: a Famous Bowl and 5 piece Tenders Box with 2 sauces listed. When I picked it up, it shows on the sticker on the bag "Your meal was packed and double-checked for accuracy by:" There were no sauces in the bag. The "promo" item was not in the bag either. I went back and instead of just at the least giving me a few sauces, the manager went through the bag to prove me wrong. It was kind of a shock. When I asked about the "promo" item which was CLEARLY on the order when it was placed on the phone, the manager said, "well, I don't see it on our end so I can't give you anything free".

I just have to say I was very impressed at the KFC Port St John location on March 31, 2024. I went there for lunch and for dinner, and the employees had a smile on their face, very friendly and quick to assist me. It was very clean and I definitely wouldn’t choose anywhere else but this restaurant.

We live in Roberta but came to Macon to get some chicken. The guy at the drive thru window was very rude! He cut my husband off while he was ordering, then while handing us our order, we said thank you and he basically slammed the drive thru window shut!! We won't be back. If you don’t like your job then work somewhere else!

Why does KFC change the 20$ family meal deal? Please work on bringing it back. It was a great deal even if you have to take the wings off who cares, besides I think you and many other chicken restaurants restaurants are very over priced and way too many issues going on, try and get a good group or team and run a smoother ship, chicken is really cheap! And not expensive to fry, what's going on?

The food looks beat and tastes like the grease is 10 years old. This is the last time I eat here. I’ve been to KFC all over and the one in Kentucky was a dump and tasted like it too. Now I’m in upstate New York and same garbage.

KFC's cannot get the orders right. They do not give you what you asked for, pay overcharge on what they give you. I went to three different KFC's and had the same problems with all three of them. Let alone most of the time it's like the chicken sat most of the day. They have just Fallen apart from what they used to be. I will start going to the other chicken places now

Ordered chicken strip meal for take-home supper. Got it home and it was burnt (couldn’t crunch some of it, too hard) and dry. The Mac and cheese was burnt and nasty and the Cole slaw was dry. It was so discouraging because we live 45 minutes away. I do not know what happened to the Ellsworth, Maine KFC but it’s been going downhill for so long now. Please please get people in there that can cook and care about their damn job!

My order was missing several items and when I called tonight to get it corrected or refunded, the first girl put me on hold abruptly then Dennis picked up and was rude! Told me I would need to pack up my little kids and drive there to get the rest of the order that I PAID for. Horrible food and customer service!

The portions have been reduced. The kid's meal was appalling, milk, 4 tiny pebbles of chicken nuggets. An applesauce. The server was rolling her eyes, sighing and going, "Uhh a nasty woman, for a Fifty dollar order." This was the Del City Oklahoma KFC.

The chicken nuggets shown on the app are much bigger than the scraps they give you for 12 nugget pictured. What a rip off!!! Most of the nuggets are just fried breading. Don’t be fooled into going to this location.

I haven't been to this fast food location in some time. One of my favorite items is the Famous Bowl, or course the price increased, BUT NOT THE PORTIONS!! I purchased a full bowl, received a Kid's bowl??

On January 31, 2024 I went thru the KFC on 2407 E Main Street in Springfield, Ohio 45503. My order of chicken strips along with other items I ordered were going to have a 5 minute wait time so, I pulled into the area as directed to wait for my order. After 25 minutes I call into the restaurant to ask about the status of my order and the manager giggling like it was funny asked which order was mine, and as I named the items she tells me that "she will have it ready in minutes?" I waited out as I was a 30 minute drive from home and still had a family to provide a dinner for. When the person that took my order appeared at my car window his explanation was that "The order got handed to someone and they just didn't do anything?"

DO NOT EAT AT THIS KFC!!!! I placed an order on the mobile app. I realized I forgot an item so I ordered it when I arrived inside the restaurant. After I ordered, I grabbed my mobile order off the pick up shelf and stood aside waiting for my other order. The idiot woman behind the counter came up and asked to see my email confirmation for the pick up order I was holding; insinuating I had taken someone’s order. I did not say a word to this idiot and chose to post my experience and to report this to their corporate. I spend quite a bit of money here and am appalled at how I was treated. Horrible customer service. This woman who looked to be the manager should be fired! Offending location is the SE Butler store in Hillsboro, Oregon.

I ordered a $30 meal online at 6 o’clock and when I got there in 10 minutes they said they had no more food for me. They would give me a sandwich. I said, I just wanted my food or money back. They started yelling at me. Said they couldn’t help me so I called your customer service and they wouldn’t do a thing for me neither. Me and my wife is coming to KFC for many years. Has been lots and lots of money and I don’t like to be treated that way.

We went through the drive thru at the S Battlefield location in Chesapeake VA on Sunday, 21st of January 2024 at about 1:00pm. While paying for food we were told that our debit card did not go through on their side so they needed to swipe our debit card again. We didn't ask any questions and we left after getting our food. After getting home and checking our bank statement KFC processed that same payment twice. My husband went back to the restaurant to fix the issue and was told that one of the charges would go away once the payment processed through our bank.

It’s sad when you expect to get some chicken from KFC and they don’t deliver. The legs looks old and chicken thighs looks awful. It wasn’t no wings, no breast. It doesn’t make any sense how companies try to get over on folks. If am paying for chicken I expect to get what I paid for.

I bought 12 pc Chicken from KFC in Willingboro, Rt 130 and the chicken pieces were small for very high price of $29.75. The worst of all is find small piece of hair on the food. That’s disgusting. They can’t even count that I received 11 pieces instead of 12 pc. I don’t know who manages this location now but the last female manager was horrible and unprofessional. I will never go to this KFC location again.

Well 1st off you may pay extra to upsize your side but don’t have high expectations. Instant mashed potatoes and gravy are inexpensive but they refuse to give you bigger. Expect many small amounts to feed a family with a hefty price tag. Always enjoyed the food but it’s a delicacy to try and eat there.

When October 17 of 2023 my wife and my son went to a KFC on E. Washington St. and purchased a two piece chicken dinner. Upon my son eating the dinner here found a chicken brain in his dinner. My wife I took all the pictures and we had confirm what it was. We also had called the Kfc. Only to be told that they do not check the chicken when it comes in. We were offered another meal, but at that time I’m thinking to myself who will win another meal after finding a chicken brain in your meal, and then being told by an employee that has a chicken comes in it is not being properly checked. My wife had left several reviews on Kfc about her experience.

10/29/23. KFC, Grand Blanc, Michigan. I used the drive thru to obtain 2 small items for my elderly mother. I was told to proceed to the window where I waited for my order 1/2 minutes. The problem came when I gave her my $20, she gave me my food at window, but never my change of $13.03. She closed the window and left. I realized she had to get change from the manager. I waited AND waited. I finally got her attention after 3 minutes. She stated she was waiting for the manager. The food was getting cold. I'm staring through the window attempting to someone's attention. By this time there were 3 cars behind me. The clerk FINALLY gave me my change at 4:19pm. This is absolutely unacceptable!

*** On Sunday 08/06/2023: KFC 770 34th St N, St. Petersburg, FL. Ticket # **, at 1:34PM, went through the drive through and spent $10.69 receipt is attached to documents. Returned inside of the building and asked the Manager for a fresh meal because my fries were cold. He stated it will take 6 minutes. He left the chicken on the counter and brought fresh fries back, after he cooked them.

What happened to the old Kentucky Fried Chicken? When KFC cared about the quality of the food they were selling to the public. Now the chicken taste like trash. The chicken I recently purchased tasted like it was old and refried. I've been to a least 3 different locations and each one had bad tasting chicken. Now, I'll go somewhere else rather than KFC.

I just spent $70.00 at the Medina location. The person behind the counter had NO business being there. She had me repeat my order 3 times before she understood what I wanted. The chicken was dried out, the skin dry and hard, the flavor left a lot to be desired. The potatoes were cold. This was the WORST experience Ever. I will not be going back there that's for sure. For $70.00 I expected a better dinner.

Order 2 meals with checked and the entire order needed to go in the garbage because the chicken was not real chicken. It was nasty plastic fake chicken now. I will never eat from KFC again. The coleslaw was also old and spoiled. How can you sell fake and spoiled food? Very disappointed. I have loved KFC for many years and now it's just gross. I will never eat here again.

OK. I understand about cutting corners to lower the costs of production and maintain your profit margins, but the last few times I purchased your 3-piece original recipe dinner, I was not only disappointed to discover that you’d done away with the coleslaw and reduced the portion size of your mash potatoes and gravy, but there was something different and less appealing about the flavor of your chicken…so much so that I will not be buying it in the near future.

My son and I went into KFC. Got a twister and fries. I did request a receipt but the employee did not provide it. My son ate half the twister, got stomach pains and threw up 3 times immediately after eating. I complained to their customer service. They called it a priority saying they would call me to resolve the issue but when no one called I called a second time. Despite that Nothing has been resolved and no one has called me. If this is how they resolve issues then it's not a good idea to eat their food. After 40 years of being a loyal customer I feel I can no longer Trust KFC's food. It's not worth risking our health.

We all know the KFC ** guy stole the recipe from a ** women who had the food tasting like a money maker_. But since KFC lost the recipe payback is a ** - this was a waste, the food was gross & I'm out of $50 bucks. NEVER AGAIN!!!

Bought 4 new chicken sandwiches and they suck. Very little sauce on their Diablo, reg, sandwich. Chicken had a strange taste. I pd 5.49 each. Worth maybe 1.00?? Don't waste your money. Didn't Tyson have a recall??

Today I went to Kentucky fried chicken. I ordered me a wing and breast combo with coleslaw, coleslaw rotten and sour chicken has so much fat under it it’s so dirty it’s ridiculous. I will never eat from Springfield Avenue in Irvington, New Jersey KFC again Springfield Avenue and Grove Street.

When you go to KFC you expect to get fresh chicken. What we got was what looked like day old chicken that was tough and tasted like banquet chicken. $60 for horrible chicken for the family. I wouldn’t recommend it to anyone.

Mashed potatoes with gravy was on point. The original recipe is still a great alternative to the fried chicken at Church's Chicken. Both have 2 distinct tastes so I like them both for that reason. I just don't like to eat the same crap all the time.

This KFC is very inconsistent every time I order, there is wrong food, old food, short, on 4/4/42023 ordered 4 original thighs, three pieces were huge, no flavor, just salty, the fries were old and wimpy even though I requested fresh fries, I filed a claim with kfc. Cm # **, automatic reply says someone will be contacting me soon. No one has contacted me. The phone number 800-2255532 is a Joke. No one picks up the call. On the other occasions, short of Biscuit, old chicken, was experienced.

I ordered KFC through SkipTheDishes. The order came in a regular brown paper bag and it was the worst fried chicken I ever had. The chicken. Was so dark and dried as if it was sitting on the heat rack for an entire day. All 14 pieces were a thighs and legs. It was the worst fried chicken I ever ordered. Don't ever order KFC delivery.

We ate at Mount Dora, Florida restaurant, food was amazing. Was hot and got it fast. Also while there a Lady was putting in 10 orders not only was the cashier keeping up with her. But the food came out by the time she was putting in the last order. I call that excellent service.

Pot pie hit the spot. Crust was flaky, inside was creamy. Would have liked more veggies. So glad no corn was in filling. Chicken was nice and shredded versus cut into squares. Was bland, if you like that? It was fine for me, as you can always add what you want if need be. Would get it again!

I made an order online with diet restrictions. When My UBER went to get my food at the pick up he was told that what I ordered was not available and had been discontinued By the person running the drive-thru who asked the driver (Who was supposed to ask me if this was ok) Who didn't They decided to change my order. My ticket has my request for grilled Chicken. The only communication with UBER was to wish me "Happy New Year" But Drive thru said change was authorized.

Went to KFC SHIRLEY NY and whole family of 5 got sick. $42.00 of food in garbage. Went back to complain and they said there was nothing they could do and to call corporate! Well got same. We don't really care from corporate also! Called back everyday and get told someone will call you back, that they escalated it to important due to we got sick! Still nothing as of today. Plan on calling NYS HEALTH DEPT. This location needs to be inspected! Not a clean location! Nasty dirty look.

Cashier who doesn't have any name tag on, rude services, store not clean enough, parking lot have rats running around, while taking orders for a customer and holding money for change and running to serve the food without gloves or washing hands.

We used to get the big buckets of chicken from KFC on a regular basis. Chicken is the cheapest meat you can buy but KFC has raised their prices to ridiculous levels. We are not poor but we can go out and have a nice steak dinner at a premium restaurant now for less than fried chicken. Not sure how KFC is staying in business. Too bad because I like their chicken.

After getting home we found half the meal missing so I called the manager. He admitted to making the mistake and I could drive back. I could not so he tells me to come in in the next two weeks and he will replace my order. Went in a week later and you know he didn't write down my information like he said. Now nothing. I have to put a claim in with bank. In short, the service is slow, the chicken is small, and you get a 50 50 shot at getting what you paid for. Don't Go There.

A KFC in the western part of NC completely ruined any chance of me ever going back to another KFC establishment ever again. I will never for as long as I live spend money to eat here again. AND YOUR MASHED POTATO BOWLS NEED MORE SALT.

The employees and management at this restaurant are incredibly unprofessional, after filling out an unfavourable customer review following a horrendous experience at the restaurant (that I won't even get into), I was called by the "manager" of the restaurant who's sounded all of about 17, who illegally took my contact information from my mobile order and proceeded to blame me for the poor interaction! I followed up by calling corporate to express my outrage at the misuse of my information, to which I received a call from the same creepy manager to say I lied about him to corporate!!! I will be escalating this issue to Better Business Bureau as this is an astounding misuse of the required information to place an order and borders on harassment! So unprofessional.

We ordered our food online. I had 3 separate orders and when we arrived to pick it up they hadn't got anything together and they didn't have some of the order and we had to wait for the order at least 30 minutes before we were served. They were out of fries. We didn't get any silverware or condiments and we didn't get all of our drink orders.

Tried to order at 8:15 from both Keyser Ave Scranton and Clarks summit location in PA and were told they couldn’t make chicken extra crispy! We will not be ordering From KFC anymore. Completely disappointing

Worse fast food place for seldom getting order correct. Today I ordered the 2 pc special - leg, thigh, mashed potatoes, cookie and drink. I said I want 2 of them w bottled water. They are $6 apiece. First he tried to charge me almost $20. Then when I said WHAT? He said $12. First no water or receipt. I wouldn’t leave the window and asked for my receipt. He said here’s a bottle of water. I want my receipt. He leaves, returns hands me another water (they were sitting at the window the entire time). He leaves, returns, I said I want my receipt. He said he had a line of people to wait on. I want my receipt - I had used a card and wanted to make sure he didn’t overcharge. He said pull up and I’ll bring it out. Waited 5 minutes- no receipt so I go inside and ask for a manager- she wouldn’t come.

The store hours for the Clinton Highway, Knoxville location are a lie, the location knows they are incorrect, KFC corporate knows they are incorrect, but they will steal money from you and hold on to it for weeks if you place an order at that time, yet they cannot be bothered to fix it. Nor can they even be bothered to apologize for wasting your time driving there to pick up food they know they have no intention of serving you when they accept the order.

I went to KFC today after not having gone in probably 15 years due to dietary issues. Thought I would splurge today and get some of the best chicken on the planet or at least that's how I remembered it. I don't know what happened to KFC but everything was awful. Is definitely not the chicken that I remember. The seasoning was off, the breading was off, the meat itself was mushy and awful.. The only thing good about the meal was the Kohl sloth, still very good coleslaw but the rest of the meal definitely not worth the $40 I paid. However I can say the staff was exceptionally attentive, generous, With great service and attitudes.

On September 12 2022 my family and I went to KFC for a carry out dinner at the Layton Utah restaurant off of Hillfield RD. I purchased the 16 piece meal. I got it home and started serving. First the chicken was original and extra crispy. The crispy was soggy and the org was a sponge. The biscuits was very hard like they sat all day and just crumbled. I never had this before. I will not return anytime soon. WHAT HAPPENED?

56 years old. Grew up with 13 herbs and spices. FABULOUS. Bought chicken last night. Horrible. What has happened to their original recipe? The chicken skin has always been my favorite part. Yuck. Yuck. Yuck. I don't know what "original recipe" they are using these days. I will not spend my money on their "new original recipe" gross again. YUCK.

I went through the drive thru on Union Rd today in West Seneca NY. I asked to place two separate orders and told them I had disabled people in the van. They told me they could not do separate orders and to come in. I just drove away and went elsewhere. They always do separate orders at McDonald’s and Arby's. How ignorant they are at KFC..I have a big van with people with disabilities and you couldn’t help me.? Wow. Never will go there again.

Horrible service. I placed my order online. Order stated pick up at 9:40. I gave 5 mins. extra so that I wouldn't have to wait...WELL WAS I EVER WRONG!!! I waited 25 mins...So I ask the lady if my gravy is in the bag? She takes the bag back from me and says she's going to check. Fine, so I follow her back into the restaurant, she looks in the bag then she turns around and tosses my $25 bag of food on the GARBAGE where customers put trays that they've finished with and the bag isn't even closed. I WAS SHOCKED>> I am still in shock. So, I recover and I ask her politely to fold and close the bag properly for me and hand it to me nicely because I am in fact a human being. I let her know that it was a $25 bag and she was wrong to treat it that way as I had waited a very long time to get it.

Ordered 2 ea. Chicken Breasts & 2 ea. Thighs & 2 ea. Sides Takeout & $40.00 Bucks!!! The Chicken Was Mostly Bone! Very Little Meat! Have Ordered From Same Location For years! With No Issues! Not Any More!...Even If This Meal Was Free! I Still Would NOT WANT IT! The Employees Were Very Nice! KFC Will Bite The Dust! Sadly! Very Soon! Shame On You Pepsico!

KFC LOCATED RIVERDALE AND SHELBY DR. I had to stop and enter this review. I can’t wait another day. It’s 1pm on Monday, 4/11/2022. I pulled up to place my order. The young lady’s voice was rude and it wasn’t any better as I pulled around to pay for my order. I had stopped going to this location because of the horrible customer service. Today was the last straw. Whoever owns this location should do something about the customer service.

They have a lot of mistakes with the order always and very bad services. My order deliver part and after 2:30 hours they say your food will deliver after 15 minutes. I will never deal with them as they unrespected restaurant

My husband went to pick up dinner for us tonight at the KFC in Arnold, MO. Just tried to order chicken from this same location last weekend and we were told it would be 30 minutes before they had any chicken. This time we ordered hot wings and were told by a girl working the drive thru it would be a 20 minute wait. My husband kind of laughed and said, "Do you ever have chicken done to just order," and and all of a sudden a male voice came on YELLING how no one ever orders hot wings so they have to cook them. Of course my husband told him not to be copping an attitude with him and yelling and then of course cursing ensued. I was on the phone in the truck and I don't think the person working knew this. This was uncalled for behavior and I do not appreciate it. If this employee has a problem with his job maybe he should go get a new one. Very unprofessional. WILL NOT BE RETURNING. Donna **

I paid 50 dollars for a 12 piece tender meal and a 5 piece Nashville meal, the tenders were the size of long sliced pickles some of them the size of nuggets they were dry and hard. What happened? KFC has gone so far downhill. I'm never going there again. Whoever it is that took over ruined it. This will be the next chain to go out of business.

It's been 1 1/2 weeks now. I just videoed the chicken I had kept for proof as I threw it out today. I had ordered a bucket of original and box of wings original plus sides. Spent over $32 on the meals. It was freezing cold so when I got home and saw they gave me extra crispy which we hate and wrong sides, I called. I was told I could come back on another day. So I went in the next day. Stood at front counter for at least 5 min before anybody approached me. I was only customer there. I explained the situation. Lady had to get manager. I repeated again. She brought me back a box of chicken. I explained again I had a bucket of original chic and box of wings. She grumbled and said something I couldn't hear. She went to other side and threw box down hard on table saying I never said able and was still mumbling. She came back around with bucket in bag.

Very terrible experience. Waited in line in drive thru for 30 minutes and when I got to the window and asked why not just move the person with the 15 minute big order to pull to the side and for corporates number, one of the workers came and swung on me and was acting like they wanted my receipt. The worst thing about is the General Manager was there and banned me for it. I had to call the police about the attack. I even contacted KFC and no response. The whole ordeal is on cam. I will be going to the courthouse about this and that worker.

I went through the drive thru. I ordered 12 Chicken Tenders, got to the window to pay and he tells me that will be $37.52...WHAT??? Are they made of gold?? You have got to be kidding me??? You can cancel the order if you'd like, darn straight I want to cancel the order!! That's more then $2.00 per tender, that's a rip off, highway robbery!!! Never again!!

So disappointed. KFC on Clinton Hwy in Knoxville Tn., I normally have great service from them but today I decided to order from the app, thinking that "how convenient and quick." MY Mistake. I ordered two (2) $30.00 each meals that included an 8 piece bucket of chicken and 8 piece tenders, 1 large mash potatoes and gravy,1 large coleslaw and large fries. Again I ordered two of these meals, 1 Xtra crispy and the other in original. And added a half gallon of lemonade and a redeemed a free chicken sandwich with no pickles. They had over an hour to get this ready. My spouse and grandson picked up the order on their way home and it was missing 1 of the entire $30 meals and the one we did get was cold. Then the chicken sandwich not only had pickles on it but it had extra pickles on it. I also asked for barbecue sauce for the tenders and got everything but the barbecue sauce.

I ordered food through kfc.com for a "quick pick up". I was charged 33.09. upon arriving to pick up my food and receiving a confirmation email I am told they do not have my order. I said I'm not going to argue. I'll get the refund later. Let me place another order. ** says, "Would you like chicken?" Well it is Kentucky fried CHICKEN! She then states, "We just ran out of chicken." So you took my money and didn't give me anything but an attitude. I'm sure they are doing this to a lot of people at 8036 Pacific Ave Tacoma, WA 98408. Fraud! So disgraceful. Foolery.

Ordered $19 worth of food through the KFC app for pickup. Wasn't given any time or date option. Order went through and I drove 10 minutes to the KFC to find they are closed. Double checked and it was the right location for pickup. Now KFC won't refund or give me the food. Keep saying the same thing...."We will escalate your case and someone will call you back."

Not sure what happened with KFC. I've been going there with my family since the 60's. Their food is bland. The "new" original chicken is horrible. Their "new" Fries are horrible. I seldom get the correct order when I go. KFC, GET IT TOGETHER OR GET OUT.

He was very rude, unfriendly, he gave me bad service. I don't know why they would have someone like him working there. He had no smile at all. He made me feel like I was unwelcome there I think he even flipped me the bird.

I had a problem with my food. Made a complaint. ** the manager at 680 East Horizon Ridge called. Was very kind and polite. He made it right. Thank you **. I would return to this KFC again. Very clean and efficient.

I asked for 6 pieces of chicken only. I was told I would have to pay for the sides anyway. I said, "I don't want sides, just chicken. Will I get a better price without the sides." He said no. So I paid in total $24.28 with tax for 6 pieces of chicken, big box of fries, and a package of corn, both sides I did not want. The location was at KFC 6555 Lundy's Lane Niagara Falls Ontario. Very disappointing as I travelled from Fonthill to get the chicken as I had had it before 4 pieces no sides for a good price. And it was delicious and I told others how good the chicken was. Today however the chicken was dry.

Ordered the "#1 Combo". Drove all the way home in traffic. Relaxed on the table. Prepared the napkins. Opened the box. And could not believe my eyes. A freaking COOKIE. Where the ** is the ** coleslaw? Who controls this? A "#1 combo" needs to come with: CHICKEN, SLAW, AND MASHED TATOS. NO FREAKING COOKIE. Who thought to do that?? I just threw away my whole meal. I REFUSE to eat it without the REQUIRED coleslaw that these idiots DO NOT INCLUDE.

Hello! Today my husband and I tried your new chicken sandwich. While it was very good, I noticed that the breading did not contain the 11 herbs and spices as your regular chicken. When I think of KFC I think of 11 herbs and spices. I've eaten KFC since the mid-60s. I really expected the herbs and spices to be there. So disappointed in that. Any way to make a change? I think your product would sell better by adding the herbs and spices. Thank you for having a forum that I could pass on my suggestion. Carla **

Ordered 8 pc. chicken, 12 pc. tenders and large fries. $40 worth. Fries was the only "tasty" item, but for $4.39, I would have expected a lot more than the handful I got. Chicken was bland, tasteless, greasy and the smallest pieces I have ever seen for twice the price of Popeyes. 11 herbs my **! I cannot believe KFC remains in business. Worst product ever-I will never again bring my business to KFC. As far as I am concerned, their offerings are nothing short of garbage! Purchase was made on 4/23/2021 @ 01:48 PM.

I look on the menu and think as everyone does ordering from a fast food place. KFC has been my favorite for years and for 10 years we have gone to the Waynesboro, PA KFC. The best service ever and the employee make you feel like family.Lately, the past few months when I order a meal for 4 The sides are only for 2 people. I was told the regional manager told them only 1/3 cup of filling in the pot pies and only 2 spoonfuls in the sides. This is not stated on the menu. When the pot pie cools the crust goes down to a total filling and crust together 1 inch. I have photos. The mashed potatoes is filled only 1/3 to 1/2 full. One time I could still see the bottom of the bowl. The photos on the menu I take as a full bowl.

This would be my first bad experience with KFC. I went to the KFC on Crosstimbers and 45 North in Houston, TX. I wanted the special they had for 4 piece extra crispy combo. I ask the lady was it for tenders or chicken, She told me that they was not doing specials on today. Why have specials posted and not honor them. Well I got the 2 piece extra crispy chicken combo. I received 2 piece original that looked 2 days old, and a mac and cheese, no drink with the combo. The only thing that I was able to eat was the mac and cheese. I am very upset, never received this kind of treatment before. Very Very Very upset to spend almost $7 for a meal and get something you can't eat.

Hello I live in Sudbury, On Canada and ever since our KFC restaurants have been taken over I have not gone there yet and been satisfied. They have very bad bed side manners and can't understand me most of the time. I seen the advertisement for this new chicken sandwich and was totally disgusted. I don't know what they gave me but it did not look anything like what they advertised, so I went back in the store and showed them it and said what is this and it certainly did not look anything like the picture. She didn't understand what I was trying to tell her so she asked if I wanted another one and said, "No just give me my money back or a couple pieces of chicken." I received one chicken leg lol. I also want to say the gravy has no flavour at all.

Despite the obvious, in the title to this review, I am thrilled that KFC still offers the same quality ingredients and products for consummation that I remember so well, as a child. I remember, as a very small boy, being in the back seat of an American car with my sister and father at the wheel, my mother in the driver's side, and being simply famished from having driven all morning and well through the evening, without food.

I ordered online 5 piece tenders meal. The Nashville sauce was so burnt and thick like someone spread burnt mashed potatoes on top as a sauce. I took it back as it wasn't edible. When I got there they asked what happened, I told them to just look. So he gave me my replacement tenders (I asked for NO sauce this time thinking they might repeat that nasty stuff) so fast and said sorry. Didn't give me an explanation nor my biscuit that was in the box. So I called the customer care number and told them that I took a picture and I will be forwarding that pic. Bottomline, they refunded my 8 bucks. I know like this seems like a lot for 8 bucks but I'm tired of companies' poor service.

KFC's food has declined in quality it's very disappointing. The Chicken went from tasty to very disgusting in the past two years! I don't think I will ever eat from KFC again! Save yourself the hassle and go with Popeye's or Jollibees.

Something has gone severely wrong with the Colonel's recipe and chicken in Malaysia under the franchisee QSR Malaysia sdn bhd. The chicken coming out of all KFC outlets are tasting like Muslim roadside chicken stall! I'm writing this because I want to warn my fellow Malaysian and foreign consumer to be careful! Go taste for yourself if you don't believe what I have shared! If you agree please come back and support me.

There were East Indians. Not to be racist or anything but they barely understand me and they couldnt even put in orders, this is in Thunder Bay Ontario. They barely couldnt even speak English. I'm very upset with the employees they hired. They need people with more understanding with English.

Ordered KFC 8-piece FAMILY FILLUP meal. Chicken was hammered! So dry and overcooked... Pretty much inedible, unless you were really desperate. The best part of the meal was the instant mashed potatoes and gravy... Pretty sad. What a waste of money. Will NEVER get KFC again.

Two stars because the chicken was edible. Online order was supposed to be ready at 6:15. They were busy and asked me to wait, thanked me for understanding. No problem. At 6:40, finally got the order and went home. On the plus side, got everything as ordered. The chicken, I assume, was fried at some point. 16 pieces were crammed into a bucket, drumsticks on the bottom, thighs on top. It was a gooey, stuck together mess. It looked like steamed chicken. When I tried to take out a piece, it completely fell apart with half of it sticking to the mess underneath. And I paid $41.14 for this meal. We swore off KFC three years ago after an overpriced fiasco in Grainger IN. Our local fried chicken place closed earlier this year leaving us with KFC as the only option within 15 miles. So...I guess we'll be making that drive again from now on.

I did get a greeting, then I heard the young lady said free Pepsi. I replied "that's nice I get a free Pepsi", she replied "no I wasn't talking to you". I inquire about the $20.00 dollar fill up meal. She Said "yes". I asked her "do I have it with 2 mash potatoes and gravy". I explained why that the gravy Does not have no taste and it’s too bland. He said "that's not my fault I cannot change it". I Mentioned to her that I would get it and go to Popeye’s, by walking over to Popeye's chicken and Get the thing of their gravy because it tastes good. She said that that's your choice. She Acted like she didn’t even care.

I have always loved KFC. We decided to try their new fries. We ordered chicken, biscuits, fries, gravy and the cookies. The only things worth eating were the cookies as everything else was soooo greasy it was hard to hold let alone eat. I think KFC has seen its best days way in the past and should just close the doors. We ordered online, and I was there at the time requested to pick up the order. The order had not even been started. Once they handed the order to me, I started to check the order and she told me she forgot a piece of chicken. So she fixed that. Then I asked about the cookies and gravy, and she went back and grabbed another bag to add to the order. I was the only customer inside. Needless to say, no more KFC for this family.

Had a hankering, (is that even a word?) For KFC's two can fine for $10.99. Went in, stood in line, ordered, went to pay and the girl looked at me like I had three eyes. She stated, as a matter of factly, "we don't take cash, only preorders is charge card". I mean if they had advertised it at the entrance I would have not even bothered going in. What a waste of time. I emailed head office but that fell on deaf ears. My no more KFC for me. I'll take my hankerings elsewhere.

Terrible. Food missing. No napkins. No butter for biscuits. No utensils. Actually 10 chicken tenders missing. Contacted them online. No response. We had just gotten on the busy interstate for a long ride home. No dinner for us. I guess we were supposed to eat mashed potatoes and coleslaw with our fingers. The bone in chicken had very little meat on it. Angry beyond words.

Ordered food from their store located at 900 Dufferin St, Toronto. Hair in my food and portions were half size. Contacted the store and was hung up 3 times on!!! "WE ARE BUSY NOW SO CALL BACK LATER." Exact words from their so called manager!!!!

I have eaten KFC for all my life just about ALWAYS wonderful until today. I know that there have been a lot of problems because of the pandemic But if a food place is going to stay open they should still make their food as good as possible, Correct? I had a craving for KFC today so because you have a special on dark meat in bucket I stopped and purchased one, came home and sat down to eat and it was HORRIBLE!!! Wasn't KFC!!!! Don't know what food place it was but it sure didn't even resemble KFC taste, texture and was so greasy. bucket has a pool of grease in bottom. What happened to you KFC? SORRY not going back. Broke my heart!!! receipt # ** 8-26-20 124pm. KFC survey code bottom of receipt **.

This is for the store in Bixby, OK. We ordered the $20 fill up with an extra Mac and cheese. Got home, no biscuits. Instead of of the coleslaw we ordered, we got green beans. I HATE green beans. I called the store immediately and no one would pick up the phone. Literally let it ring until the phone disconnected automatically. After trying to call 3 times I finally called the Customer service number. Filed a complaint. Responded to survey on my receipt and also stated the problem. That was 06/14/20.

My husband stop by KFC on Windward Pkwy in Alpharetta, GA on July 23, 2020 to bring home our dinner. He bought a bucket of chicken with mashed potatoes and gravy, slaw, and biscuits. The biscuits were so hard they could be considered a lethal weapon; the overcooked chicken sat in at least 1/2 inch of burnt oil in the bottom of the chicken bucket; the gravy looked like burnt blood; the instant potatoes were very dry; and the slaw was limp, how do you make limp slaw? I tried to call this KFC store and they did not answer. I have never experienced a KFC like this store, ever!

Months ago we ordered online and was given a 20 minute time for order to be ready for pickup. Arrived 22 mins later. Told to pull around front. 1 hr and 15 mins later received food. Complained to headquarters, received a $5 voucher after spending $40 and wasting over an hour and a half of our lives. What a joke!! I will never go back to any KFC. Overpriced and overrated.

Last 4 visits to KFC have been TOTALLY unacceptable! My last 4 visits of just chicken only, original recipe, looked and tasted like it came from some Gas Station hot plate. Greasy, tough and overcooked. Dark means meat not dark fried right? What happened? The restaurant: Cabot, AR KFC.

I came in at 10, the door is still locked. Store Hours' sign says that they open at 10. After I was let in, They said that it would take 8 mins for my sides to get cooked. I only get so much break. I just feel like they could provide a better service.

Went to the Evans Mills KFC 2 days ago, went home to eat the chicken and the it was raw. My fiance opened his $ 20 fill up and it was burnt and hard. Couldn't eat it at all. I was sick after I ate a small piece of my chicken tenders. We had to throw it all in the garbage. THE STAFF SHOULD BE ASHAMED OF THEMSELVES..

After I went through several different channels, and repeating myself so much that I copied and pasted everything-twice, I was sent an email that they will be refunding me. This was through Grubhub. Kfc on Facebook got me through to them. I was told the refund will be on my card soon. Great response time. If you can get anyone. Takes time to find the right place, but they responded quickly once I did.

We had been on the road for 2 days and were finally home in Walsenburg, Colorado. We decided since it was late, almost dark and we did not want to have to make dinner that we would stop at the Walsenburg KFC. We ordered 2 of the $4 chicken tender fillup meals. Well they did not have that item there but they had a $12 tenders box that had 2 more tenders than the 5$ fillup box. Well we were hungry and tired so we ordered 2 of the $12 tender boxes. The lady at the window said that they were cooking more tenders and asked us to pull up front and wait... We waited about 10 minutes and she brought us our meals. Without checking we headed home 12 miles away.

I went to KFC on Bergen street Newark NJ. Employee not using face mask and gloves when taking ordér and handling food. The manager was right there and seeing all this and did nothing I took pictures of person who served my food without mask and gloves.

So mad, we did a mobile order for KFC and then we had to wait in the drive through, even though we already ordered food. And another man did the same thing but went In the drive though again cause his food was wrong. What is the point?

My husband told KFC several times of my allergy several times!!!! The manager even gave us the food and said they were cautious. They smothered my potatoes with the very ingredient that My husband made them very aware that I was allergic to! The worst part is not having to go to the hospital because I almost died!!! But the spit in the face they gave me by sending me a damn $20 check basically telling me, “oh well!” TF why I don’t eat at ** holes like this place! He wanted to go is the ONLY REASON why tf I gave them a chance!!!! Not only did they really mess up and jeopardize my life’s breath and well being but gave me a slap in the face!!!! They will so apologize when I have a lawyer call the CEO!!!! So if you have any allergy you should skip this place because they surely don’t give a crap if they kill you!!!!

I went to the KFC on route 38 in Cherry Hill, New Jersey on April 9, 2020. I purchased the $20.00 fill up box; which consists of 2 large sides, 4 biscuits and eight pieces of chicken. I should've known that this was going to be not totally satisfying by the tone of the worker's voice and when she offered the crispy chicken instead of original. When I picked up my order, I noticed that the worker was wearing a long wig with just a hat. Regardless of it being her real hair or not, her hair should have been covered. Even if management didn't require her to do this, it is common sense to have all hair covered. When I arrived home it was about 730pm, and began to eat with family, I found a strand of hair embedded in the breading of the chicken. I had not seen this before.

I am so done with KFC!!! Every time I have gone in over the last few years I have swore I would never go back. About 18 months ago I went to three different stores and none of them had any chicken! A couple of months ago I tried again and surprise, no chicken. How can you stay in business when you never have any product? I decided to try again today, I went in for take out. The counter has a big chunk broken on it. I asked how long it had been like that and the guy said it had been several months. I should of turned around and left. If you can't maintain your counter that everyone can see what does your back areas that aren't visible look like? Yuck!

KFC advertises a $5 fill up but not one KFC has one!! False advertising!!! Sounds like a class action lawsuit looking for a place to happen. Total scam on the public!! Don't eat there and let the corporation know what is going on.

Depending on the KFC you visit will determine your experience. We recently moved from Roseville to Brentwood. The one in Roseville is clean, great food and customer service. The one here in Brentwood is dirty, bland food and surly customer service. We tried the famous chicken sandwich in Brentwood and there was no pickles or sauce on the sandwich. I contacted KFC headquarters and they did reply with a sorry and hope we'd try again, but no coupons to entice us back. My parents have had the same experience in the Bay area. They don't go to their nearest KFC as it is not good. They travel to a farther one.

I bought the 20 fill up. 8 pieces of chicken, 3 lg sides, 4 biscuits. Let me tell you the chicken was so small I just could not believe it. Like the breast was as long as a standard cigarette. And a leg was the size of a wing. I promptly called the 1800 number and told the lady about my bad experience. She told me someone would call me maybe later. No call as of today but I will be calling back! This also happened about 2 yrs ago. I got a 10 gift certificate then. By the way this KFC is in Collinsville. Va near Martinsville. Va 24112. I dont think I will ever go back. Too many times this has happened.

On my way to the Hilo airport, I paid $13+/- for a 12 piece of Nashville Hot Chicken Wings to eat while waiting for my flight. What I received as a box full of grease. There was so much grease, it soaked through the container and bag. I placed in another bag and it soaked through it. When I went to eat the chicken, it was soaked with grease and no taste. I threw the whole box into the nearest trash can. NASTY -- NEVER AGAIN! I would have gotten more satisfaction throwing the $13+/- out of the car window.

I purchased a box of popcorn chicken at KFC in Margate Fl. It was dry, salty and cold. When I tried to get my money back I was informed I can only get another popcorn box. I called the consumer phone number, they confirmed they will mail me a voucher and I would have to wait. I presented the box of unhealthy popcorn chicken with my receipt and they still did not want to give me my money back. So KFC can sell any junk and unhealthy food and there arw no consequences. While other competitive fast food restaurants are trying to help consumers to eat healthier, KFC is doing just the opposite; contributing to high blood pressure, cholesterol and other related diseases caused by unhealthy eating practices. No accountability. SHAME ON YOU KFC!

As my family walked into KFC at 7:30pm on 12-29-19, an employee of KFC says, “well crap!”. It took several minutes for another employee to appear from behind the wall beside the cash register to ask us what we wanted. She then proceeded to tell us they were almost out of chicken and since it was so late, they weren’t frying any more chicken. A few of us had to use the restroom but decided not to because of the stench and uncleanliness. We ended up going somewhere else because we clearly were not welcome.

This KFC really needs to get shut down. The food is horrible even the drinks was disgusting. Please hire better employees who cares about Good quality food. This is my last time going to KFC which sucks because this is one of me and my kids favorite places to eat.

The Cornelia Georgia KFC has horrible service. Waited almost an hour for my order and was eventually told it was given to the incorrect customer. Asked for my order to be refilled and the manager said she would check and asked for my receipt and walked away. My order never came and I requested a refund which was slowly given with no apology for the problem. Very poor location for KFC. We will never eat at this location again.