Dunkin' Donuts Reviews

Well this happened to me on the night of December 5th. Again I'm a regular customer. Every day I get my coffee more than 2 times in 1 night. They already know my order without me speaking. On the night of Dec 5th, around 11 or 12 am, my mother & I were sitting inside Dunkin Donuts eating our meal & talking until suddenly the male Indian employee came over to us & said we have to leave because my mother been there since 10 pm. Now it's 12 & it's been more than 25 minutes. The man stood there as we were still eating with his arms folded, waiting for us to pack up & leave. We were the only ones inside eating at that time & I couldn't believe how demanding he was about us getting up.

Pointing to the sign saying the estimate eating time. He stated, "I want to mop. Get out!" I couldn't believe how he was talking to us & we refused to leave. I went outside to speak to the officer to make a complaint. The officer said he will talk to him. The officer then said he spoke to him & the man will leave us alone. I went back inside to finish our meal with my mother. We were talking. Then all of a sudden, all these police cars came. The wife called the police on us because the officer outside didn't make us leave & told the husband to leave us alone. Previous before this incident, I complained to the manager Ms. ** about the employees' customer service. When I informed her about their behavior, she admitted to me a lot of customers complain about them. This has to stop!

I tried to call the location, no answer. I'm furious now so I go back to the location and ask to speak to a manager. They say no manager available, at 9am in the morning busiest hours and no manager, I didn't believe her, but gave her the bag and asked her if she would eat that. She asked me what I was supposed to get and said she would make sure I got the correct item this time. She asked if I wanted cheese and I said NO! She went over the station and told the guy what to make.

I waited and waited. Finally the same employee that gave me the wrong item the first time, asked me, "What are you waiting on?" Are you kidding me! This was now getting comical and frustrating since I had to be back to start work soon. He went over to the station I thought to get my item, but a few minutes later came back and asked me if I wanted CHEESE! Some other customer came up and asked me what I got that was wrong, because they had served him the wrong item too. I told him mine was a simple order, a breakfast sandwich and they can't even get it right! I'm not going back there again. The sandwich I did finally get that was correct was still awful.

Something is truly wrong when you are caught doing something wrong and try to twist things. Talk about no etiquette or morals; so ignorant. This chick was old enough to be my daughter. Thank GOD my daughter has morals, manners, and etiquette and respect. In initially making conversation, this chick stated that she drinks coffee to stay awake because she works two jobs. WOW. Seems to me somebody is doing more than that and no wonder she is angry. If I changed two jobs every 3-6 months trying to survive, well you know the rest. It's sad when some people just are like a dog chasing their tail trying to get ahead but always lack in all areas of their life. Then they are mad at the world.

It takes a woman and/or man to be able to take constructive criticism. Only when you are not willing to take constructive criticism you make the same stupid mistakes over and over again. Only then would a light bulb come on in your head if ANYONE IS HOME. HELLO IS ANYONE HOME. Some people just don’t get it business wise the customer is always right. Only when you carry yourself correct morally, ethically, with etiquette, treat people the way you wished to be treated, being able to take constructive criticism you can and will get ahead in life. Those who can't humble themselves or submit in a respectable manner with people have a hard way in life. Nothing seems to go their way because life is what you make it. How you treat people comes back to you.

For the young lady who made a complaint about DD in Florida with the little girl being mistaken for another person who harasses DD. Since the entire DD staff vouched for you that you aren't that lady and your girlfriend even witnessed the DD employee violent behavior towards you. I would seek an attorney and let my attorney speak with them. Only then will the owner humble themselves a bit too late. You tried don't beg them as if it was videotaped of that other lady and you have proof. I'm sure DD owner will want to settle out of court.

As for that employee that threatened you as though she was coming after you, two words “TERRORISTIC THREATS". She can go to jail for that. Especially, in a case of mistaken identity. Please never forget as I'm sure you head of this. The pen is a mighty sword. I would file a police report against that DD employee if they were threatening my life. Then we would see what the JUDGE in court has to say. You have to stand up for your rights. Remember whether it’s an old or young fool. No one is too young or old to be taught a lesson.

Hit them in the pocket with an attorney including the terroristic threats you have witnesses. Subpoena will be served to all witnesses. I'm sure DD will get rid of that crazy employee. Good Luck! Where is DD getting some of the employees from, REALLY! Don't get me wrong, there are some good DD employees. It just seems the bad are outweighing the bad. DD might end up losing a lot of money if this terrible customer service continues. If it happened to other companies it can happen to you.

I called and filed a complaint, HA HA. Later on the following week, we stopped at the store and told the assistant manager what had happened. To our dismay, she told them we hung around in the parking lot and stalked her and when she got in her car, we followed her. That assistant, whatever he is, should not be in charge of anything. That woman is a psychopath and shouldn't be working at a place like that. She needs a straitjacket. SHAME ON YOU, DD.

After about 10 minutes of going back & forth she finally agrees to serve me. I order my usually ice coffee. While all of this is going on a customer behind me walked out before making his order. The lobby is filled with customers sitting down and watching TV & the scene she is causing & I am completely embarrassed. I never felt so insulted. All I wanted to do is walk in & grab a cup of coffee. As I go & get my coffee she replies, "Here is your drink but I know that was you & my manager will see you on the camera." I replied with again "I WAS NOT IN ON Friday & I DO NOT CAUSE A SCENE WHEN I COME IN HERE, MA'AM." Her co-worker again is telling her "The lady you are talking about is a crack-head that comes in with her boyfriend and steals and causing a problem... THIS LADY," pointing at me, "IS NOT HER".

"Hyppolite" continues to have a nasty attitude towards me and speaking down to me like I did something wrong. I told her I wanted to leave my phone number for her manager to call me because she is a making a HUGE mistake & I want a apology for embarrassing me in front of all of these people. She refused to take my number down & "Mendez" answered my response when I asked when the manager would be in he said between tomorrow (Sunday) from 6am-3pm. I was hurt, humiliated and was thinking what if I had my little girl was in here with me like I usually do what if she verbally attacked me in front of her? I was in tears the drive home. I have been coming to this store for the past 4 years & come in 1-3 times daily at Dunkin Donuts with my child. I am a regular & paying customer & have never caused a problem in this store.

On Sunday I wanted to come in around 8am. When I woke up to get my usual coffee but I didn't want to bother the manager because I assumed they would be very busy so I waited until 11am. I came in & spoke to this manager & explained this employee kicked me out of the store & refused to serve me for 10 minutes because she thinks I am another person that came in on Friday evening and caused a problem. The manger says there must be some mistake & she come in at 4pm and will talk to her. As I was talking to the manager another lady co-worker says, "I know that lady that comes in & that is not you." I agreed with her & the manger says "the lady we are talking about comes in all the time & causes problems in the afternoon with her boyfriend" and they had to call the police on her Friday whenever this happened. The manager tells me they are in the middle of "Rush Hour" and says he will talk to her when she comes in at 4pm & gives me a free cup of coffee. I thought it would have been resolved but Personally the manager was more concerned with the line behind me & getting me out of the store @ least it felt like that.

When I was getting my straw the co-worker young girl with purplish hair came up to me & assured me that she would tell the manager who "This lady" is and also confirm that I was not that person. Later on in the day it was over 90 degrees and I went through the drive thru this time around 2pm & ordered a Iced Mocha Latte and the young guy "Mendez" served me and said "I apologize for Hyppolittle. She was in the wrong. You were completely right.. I tried to tell her several times that was not you that came in Friday & caused a scene that you always come in with a little girl that gets ice-cream & you get your coffee never caused a problem but she is hard-headed & would have caused a fight with him as well. Around 5:15pm a few hours later I came through the drive thru again to grab a Coffee Coolata this time & "Mendez" went to give me my drink all of a sudden "Hyppolite" came charging to the window saying, "I know that was you. I saw you on the camera Baby & screaming and yelling at me." She came almost out of the window and the other co-worker had to pull her back multiple times out of my face as she is yelling at me..

I am telling her for the 50th time, "Ma'am I was not here on Friday. I don't cause any problems. You have the wrong person." I drove away fearful & upset she was so close in my face like she wanted to fight me over this situation. I also had my mom on the phone as all of this was happening and she witnessed the whole conversation. I was treated like a criminal & a drug addict. I am completely appalled by this. Today I walked in after I dropped my daughter off at school with a friend of mine because I was scared if she was there she would embarrass me again. We asked the cashier to speak to someone who was in charge which was "Patrice" my friend explained to her with me as well that their employee is harassing me when I come in here accusing me of being someone else & this is uncalled for embarrassing me in front of other people & we would appreciate if this harassment would stop. "Patrice" agreed with me again saying the same thing I come in all the time with my daughter & never caused a problem & she will make sure she has a meeting with her today & Patrice actually asked me for my phone number which was nice because I tried to leave my contact information with Hyppolite & the manager & both of them refused it.

I am not a criminal. I am a paying customer that should be treated like one & not be yelled out & verbally attacked by their employee when I did nothing wrong. I would appreciate some type of contact back & this be resolved immediately. I don't know at this point if I need to contact an attorney because she is harassing & now almost attacked me for the past 2 days. I like Dunkin Donuts. I have been going to this one for the past 4 years and this is just wrong she can treat me like complete crap for no reason. I would also like to see the "Video" that she keeps accusing me of. I am very upset! Today was my daughter's 1st day of school and I did not want to bring her in Dunkin in case "Hyppolittle" was there. Pretty sad my kid could not get her breakfast sausage from this store because of an employee whose behavior is uncalled for.. I contacted Corp & they were outraged. She told me DD has 48 hours to respond to the complaint. I am waiting for their call as of now.

So I'm here doing an event not to mention a huge event that's going to bring a lot of money for their store so I thought it would be nice and drop some flyers off. The same girl that refused to refund my drinks got all nasty with me. So I had to get nasty back. She said she would leave them in the break room. I said, "I don't want to waste my paper on you guys. Oh by the way, do you recycle? Because my cup is outside." This whole situation made me so upset so I called corp. Then the owner called me and basically said nothing. I wouldn't spend a dime in this joint!!!!

I said, "Well that is going to end up getting you in a lot of trouble one day." He then said, "It's the fourth of July. It's time to just have fun and relax." I then said, "Well what you said was very rude." He said, "Well, I'm sorry" and randomly said "at least your nails are real." That just made things worse. I grabbed my food and drove off as he kept trying to apologize for being completely rude and offensive. He was a Hispanic male, looked as if he was in his late 20s. I have been to this particular Dunkin' Donuts plenty of times and have never experienced customer service like this before. He shouldn't be working at an establishment when he doesn't even know how to talk to the customers properly.

I can say I will never go to this location ever again just because of this one bad experience. I'm assuming he does this on occasion and has never had anything said to him. Being his age, he knows better than to let an obscene comment like that come out of his mouth.

One employee stormed out frequently, swore around customers, made fun of customers to their face, and harassed them so they would never return. She was not terminated. We had an awful cockroach infestation and flies everywhere. The ceilings leaked every time it rained. Multiple employees stole from the store. Eventually, my manager was moved up to district manager and she did not come around to our store for over 6 months. We were left without a manager and many of our machines were broken. We never had coolattas. Our espresso machine was broken for 2 months, toaster broken, cockroaches everywhere, not enough employees... and upper management never did a damn thing no matter how many times we called for help. I worked so hard cleaning the store for hours. I was even told to work off the clock after hours.

Another employee and I were the only thing keeping that store running. I worked 10-15 hour shifts because the nighttime employees would not show up to work (and were not terminated for it. And I was not thanked.) Eventually, my manager was fired for falsifying documents and not taking care of our store. During this time, I was told by the new district manager that I would receive a raise and a promotion for all of my hard work for the store. She told me to begin my shift leader training and that I would receive the raise and title within a month. Our new manager also told me the same thing, that he would do everything in his power to get me a raise. I waited and waited and waited, completed my training, worked 40+ hours a week until I got tired of waiting around and asked if I was getting my raise. "Give me 2 weeks." I waited 2 weeks. "2 more weeks! I promise." Waited again.

After 2 months, I was fed up. I approached my manager (politely) and asked what was going on. He told me that I wouldn't even get a raise, that he couldn't guarantee anything. He hired new employees and started them out at a wage higher than mine, and higher than others who have worked at that store for 3+ years. He told me that I was rude and made me feel worthless to the point where I was crying in the cooler every single day. The other employees would make sexual comments about women who came into the store, rating them, saying what they would love to do to them. My manager didn't care, he thought it was cool. Eventually, I was fed up and have found a job that started me out at a higher pay, has benefits, and treats their employees very well. I am just completely baffled at the fact that a Dunkin' Donuts store can go to complete ** and upper management doesn't care that they are losing so much money and putting their employees under so much distress.

I turned down many other jobs because I was promised a raise. I was excited and worked as hard as I possibly could for that store. Since then, my manager has lowered all of the women's hours and gave the men in the store more. He hires his friends even though they have terrible customer service. I'm appalled and upset, betrayed, etc. I wish something could be done but literally, nobody cares. I just hope that people stop visiting this location (and many have, they've lost a lot of customers because of the rude employees, loss of good employees, and worse quality of food and service). All of the other stores around here aren't much better off; irresponsible managers, employees who show up to work high, incredibly filthy... Good luck, Dunkin' Donuts, and good riddance.

Learn how to run a business, you **. I want my ** Coolattas, you **. I ended up giving McDonald's my business finally to get my ** iced coffee. You lot of incompetent ** were not able to four times, actually five times in total, since the location in Montgomery opened. I only got my ** Coolatta twice. Learn how to clean the ** machine when the store is closed, and if not, find out a way to make the ** drink you advertise.

We waited beside the register until 4:12pm (per my cell phone). While we waited, another customer came in and purchased 3 Lattes at full price (he didn't notice). While we were placing our order at 4:12pm, the customer came back in to complain that he didn't get his beverages 1/2 price. The cashier told him the same thing she told us! Finally, he got 1/2 of his money back. We waited 10 minutes for the clock to change; this is just plain wrong. This Dunkin Donuts should be made to change their clock. I also think I should get a $25 gift card for Dunkin Donuts for wasting my time waiting for 1/2 price coffee.

This is the rudest, most unprofessional gesture that I have ever encountered at a public restaurant! At every restaurant that I have been to, If I arrive before they close, I can continue to eat my food in the restaurant after they have closed until I am done while the employees are cleaning up. Because they are closed, they lock the doors so no other customers can come in. But if there are customers that arrived just before closing, they are allowed time to eat and finish their meal without being rushed. This was not the case at this particular store. This guy was rude, he rushed us, turned the lights out while we were eating and kicked us out.

Someone could have choked and Dunkin' Donuts would have had a lawsuit on its hands. The Dunkin' Donuts corporate office may not even be aware that this sort of thing goes on but they need to know what goes on at these stores! I am going to call them today to report that supervisor/manager! I will never go back to that store again. The address of this store is, 3725 Club Drive, Duluth, Georgia , Store #307881. I advise everyone to avoid this store by going to another store or a different restaurant altogether.

I insisted that since she doesn't own the store, there is higher management. She advised me that this was coming from upper management. I found the number for the exec offices and attempted to contact one of the franchisees (owners) and they weren't in. I reported the incident to the DD 800#, and then I found a cell number to Roy ** (franchisee). I spoke with him and he referred this to Marcia, a district manager. She called me and told me that Briana, the store manager, said that I show up there without the coffee that was made wrong all in an attempt to get free coffee. This is not the case!

I went there today and Briana is on vacation, but a manager in training is there as was Marcia. I spoke to the manager in training first, and he acknowledged that "we screw up your coffee almost every day" as well as, "you circle back around to the drive-thru with the coffee that is wrong to have it replaced." I even have this on tape now. He brought Marcia over to talk to me, and repeated for her what he had said - that I am not trying to get free coffee out of nowhere, that I drive back around with the coffee that needs to be replaced. I ask that you call Roy ** at ** and let him know how disgusting it is that the manager, Briana, is treating a customer this way and that she should indeed be fired for doing so. To tell a customer to shop somewhere else because they can't get an order right, and subsequently lie about the customer is simply unacceptable.

I think it's very unprofessional for an owner to be doing this in front of customers, and there was quite a bit of people in the lobby the times I witnessed this. I definitely think that the corporate should call her and talk to her about the way she treats them or at least send someone there to watch her, because she will lose costumers if she keeps it up. No one wants to feel that way when they are just trying to buy a cup of coffee.

I called Philadelphia police and made a report. All they said for me to do was talk to manager who I cannot reach I want to file charges. I asked the girl, “You are going to let him do that to me, throw pens?” The lady said, “I can't do nothing.” Why couldn't she call her manager or the police instead? She mouthed off as well.

Please help me. They can't get away with this. What would have happened if my eyes got stabbed? You know, he is still working as if nothing happened. The police are not doing anything. They said I have to talk to manager. I'm about to call news station and make it known what happened. I want to call lawyers ASAP. What can I do?

He didn't use my gift card and used the cash for the entire purchase. I explained what I wanted to do and he said he couldn't do it. I asked him to fix it and said no. I said there must be a way to correct it and he said he would have to ring it up again. I then asked him to do and with that he starts calling me names under his breath which included **. I am beyond offended and insulted. Not to mention, my 2 year old son was with me. This is completely unacceptable behavior. I contacted Dunkin’ Donuts but have not received a response from anyone.

This to us seems like a very bad, bad business decision. Why was the sandwich discontinued? The ones that are left leave a whole lot of to be desired. They have now lost a whole office of customers (15). I sure that will not make a ripple in the stream of their company's conscience. However, they have disappointed a group of people who will tell everyone they know not to go there for anything. I don't think that this email will be acknowledge or a reply to be issued. They just need to know that they have dissatisfied some customers and in this economy they need to rethink their decision.

I want numbers--current numbers for the Dunkin' Donuts in the Mesa, AZ area, period. I need one that works and where people actually answers. I was given a district number by the only location (Greenfield and Baseline) by Don, who was helpful, understanding and apologetic. He gave me the district manager's number--not a working number either. Even the employees are at a loss as to how to reach the other stores, managers, district reps and corporate. This is unacceptable. The fact that this is my second email is unacceptable. You need to get this all straightened out.

As I drove around, he had time to open his window and yelled that he would be right with me. I yelled back and said that he needed help. He said that I needed ** help and to leave and do not come back.

Needless to say, I left and will never go to a Dunkin Donuts again. What a shame. I used to be an everyday consumer but not anymore and not ever!

Which I then told her, "I didn't make it but I'm sorry." I also told the customer I was sorry as well.

She was screaming at me in front of a store full of customers, while Steve stood there in the doorway of the office laughing while her unprofessional conversation was happening. She then made his two orders of hash browns and Coolatta free of charge due to my mistake. She, after doing that, returned back into the office. A number of customers over hearing and seeing what just happened apologized to me, for having to be embarrassed like that and disrespected due to an error with the headset, an honest human mistake. I replied that it was my fault. And many customers replied, "No honey. It was an honest misunderstanding. We all witnessed the situation from beginning to end." As they were leaving, they wished me a better day.

After helping all the customers and them all exiting the store, I was standing at the front counter about to cry. It was due to the embarrassment, humiliation, disrespect, and unprofessionalism that came from Sandy. She then came up to me and screamed at me again. She said, "Don't just stand there Alyssa. There's plenty to do!" So, I began to do my work, swallowing back my tears. I dealt with what had just happened. I kept doing all that was needed to be done. As Sandy was getting ready to leave, her son dropped off her granddaughter. She was finishing up what she needed to do since Lorie ** was on vacation. And she was in charge till she returns. She made a comment to the other two co-workers, "Now, I get to go home and babysit a 2 year old chuckling." She then said, "It really isn't much different than being here at work. I still watch a 2 year old." This explains why I no longer work for your company. Thank you for giving me the opportunity to work for you.

I called the store. The workers keep on telling me I need to call back. I called the corporate Dunkin Donuts on Friday, Sept. 16. I spoke to Michelle and I explained to her what happened. She told me that each store is individually owned and that the owner will call me (no one has). I need the information on who I should I send the bill from the ER. I missed two days of work.

Now, understand my frusration on this matter I called back and he did not want to speak to me. I told him if he was busy then to put me on with someone else who wasn't busy but he refused. I called back after he hung up a second time and he just picked up the phone- didn't answer (say anything) and hung it up. I called repeatedly back, (at this time all I wanted was his name to file a complaint) but he ignored my call (rang about 20-30) times and then just disconnected automatically. I tried to relay to him that I was a customer just like anyone else and I wanted to be treated with respect and proper courtesy. He repeatedly hung up when I tried to ask foir his name and employee ID # (if posssible) like any business should provide if there is an issue. He also lied multiple times by saying this was a grocery strore and continued acting rude. He claimed his name was Sunny and I knew he was lying so when I relayed that to him he hung up again.

The last time I called he picked up and stated using multiple curse words and vulgarities at me- I was verbally abused. He also threatened to call the cops on me (even though I did nothing wrong- just wanted his real name and id number if possible). I come to this Dunkin Donuts frequently and I think I recognize who the guy is based on his voice and I think he knows who I am becuase on July 25, (forgot to mention this) I walked into the store and relayed what happened and they said I had to come back another time. I feel not only that I was verbally abused and threatened but I was discriminated against because of my religion. (I have seen him making multiple remarks about people of my religion in the past.) I am deeply frustrated, angry, shocked and I feel abused by the situation that occured.

After making our initial order, I literally had to repeat the order 6 times to let them know what and how we wanted our sandwiches (part of the order were one croissant with egg, cheese, and bacon and one croissant with only egg, no cheese or bacon). In the end, we asked if she got everything right for us and she stated yes. The minute we drove off and opened the bag, both the receipt and the order was screwed up. One croissant with egg, cheese, and bacon only included egg and cheese with no bacon and one croissant with only egg, no cheese or bacon was not even in the bag that she gave us.

We drove and went back in to D&D to complaint as this was too much. The supervisor there on duty (Megan) was really rude and prejudiced towards us. She said sorry in a way like she is doing us a favor and with no empathy whatsoever for the mistake they made. She even was not listening to us and so I got frustrated and said, "Do you need me to write out the order for you to understand?" I just got really upset and mad and stated that I want my money back as per your policy (Dunkin' Donuts) since you screwed up the receipt and the order.

Their policy in writing in front of the counter states that if the order is not correct (receipt) you get your full refund back. However, she refused to give us a refund and had so much difficulty apologizing for an order she screwed up on, even after we repeated it 6 times for her. She talked to us with a really bad attitude. She was the rudest and most insensitive person there. When I asked for her full name (Megan), she refused to give me her last name. I then asked for her manager's name and she only gave me the first name also (Rick) and not the last as she stated that they cannot give this information. She was so ridiculous.

After arguing back and forth, he started ignoring me and making me wait by serving other customers. He even asked me to move aside, which I refused. I asked for a manager and he said he was the manager, then proceeded to ignore me even longer by helping other customers. I said, "That's four people that you decided to help now, instead of me" and he snapped at me saying, "I need to help people in line". Finally, he took my receipts and gave me a refund. However, when he was doing that I said, "I don't want a refund, I just want to be charged the correct amount for the combo deal that I ordered". Then he looked at me and said he was going to refund my order and not serve me. He actually refused service to me! I took the money and said I would report him and then stormed out.

He made me feel bad about myself for feeling like a hassle, then seriously looked me in the eye and said he wouldn't serve me after refunding my money. All for disagreeing with him. I've never in my life been treated this way and this was a manager. That's ** up! After thinking about the whole transaction, I am positive that I was mistreated and am going to report this to DD's corporate office. No one deserves to be treated this way for simply mixing an order up. He was clearly pissed for me challenging the receipts after the order was put through.

I did not get the soda out of the cooler before getting rung up so I just told the girl at the register to charge me for it and I would grab it on the way out. I completely forgot about the soda and went to wait for my food. A few minutes later the person making the food called out that he had my bacon egg and cheese wrap and two everything bagels. I took the bag without checking it and we left. When we got back to the house I realized I forgot to grab the soda, no big deal. Then when I opened the bag I realized the clerk did not give me the bacon egg and cheese wrap.

On our way to the airport we decided to stop to pick up the wrap and soda. I walked up to the counter with, the girl whose food I had forgotten, and told the man working there that I forgot my soda and wrap. He said he would get us the wrap, but that we should have checked our bag in a pretty confrontational tone. While I was waiting, I went and got the soda I had paid for. The same man I had just spoken to then came over and informed me that we could pay for the soda at the register.

I again explained to him that I had already paid but forgot to pick up the soda, to which he replied loudly and in front of approximately 30 patrons of the restaurant, “No, you didn’t, you are lying.” I again tried to explain what happened to which he replied, “You’re a liar, you’re lying,” in an even louder voice. I then raised my voice and told him to stop calling me a liar at which point he went back to his register with a smirk on his face. We were then given the wrap and we left. I was absolutely mortified. I am a 30-year-old lawyer who can afford to pay for a soda. A Dunkin' Donuts employee humiliated me in front of a crowd of people over a $1.50 softdrink!

Unfortunately, I was so put off by the confrontation that I did not get the individual’s name. He was a young man of Middle Eastern descent working at your 1906 Clint Moore Road, Boca Raton, FL 33496 between 10:40 and 12 on Sunday, April 3rd. I am sure he remembers our encounter, unless this is something that Dunkin' Donuts employees do on a regular basis. Unreal!

She was going on about how if she could leave the store, that she could depend on this employee to not mess things up and that another employee is very undependable. I don't recall the name of the employees she mentioned. Back to my order, once I received my coffee and my receipt, paid by my debit card, I noticed when I was leaving the store that the receipt was marked incorrect. I was charged for a small iced coffee priced 2.33 (? ) when the medium hot coffee itself is just 1.98. The price difference didn't matter to me, it was just a couple of cents. However, I still wanted a correct receipt for my records, so I went back to the cashier who gave me my order (again not sure what her name was, might have been Sheryl.) She didn't know how to refund the money back to my debit card, so she called over Jamie **.

When Jamie came to the cashier after seeming quite upset, she looked at me and asked me "Okay, so what's the problem?" I told her the order on the receipt was wrong, and she responded something like, "My God, these people" or "I'm not going to be able to even leave today," very loud and totally inappropriate. She took the receipt and started subtracting from what the iced coffee was priced, to the medium hot coffee that I ordered. She looked like she was having trouble also putting the money back on the card, so I simply said just give it back to me in cash. When she was planning on giving me back cents, I told her about her store's policy.

When I showed her the store policy which was stamped all over the store (which stated if your order is incorrect on the receipt your order is free) she flipped. She yelled at me, asking me if I was "busting her ** and if I was ** serious. " I asked her to calm down, that its your store's policy to do what is required. She continued to yell and say "Your ** kidding me", and asked me what is it that I wanted for free. I told her that again, that her policy was that my order was free, so I would just take my coffee.

And again, she yelled and responded back that if I was ** with [her]" I told her she needs to calm down, and asked her for her name. She wrote it on the receipt and practically threw it at me, saying Jamie **. She then yells at me saying she's having a "Great day" so I responded when I received the receipt "Yea, I'm having a great day too, and it's about to be wonderful once I make this complaint."

She told me that I can do a complaint online (which I know is not true, and if it was, I would rather speak to someone directly in charge.) So, she continued to yell, and stated that she was going to call her boss. I told her that's great, because I can talk to him as well. She told me "Oh well, that's your problem now, isn't it?" Your not going to speak to my boss." And I told her, so let me speak to your manager. She snapped back at me telling me that she is the manager. I told her "That's great, you're showing your employees how real customer service works."

She started to call her boss saying out loud that she doesn't need this. "While she was speaking to her boss, she asked him, "Do you want to speak with this sir, because he's just standing here and wants to speak with you." Seconds after talking to him about the incident, Jamie ** was yelling in the background saying that "Don't lie sir, don't lie."

I simply told her "I'm lying? Sorry, but lying isn't something I do." Then she was screaming to get her cellphone back, which I did shortly after I asked her boss for his cellphone number. I called him on his cellular phone and he told me he will send me an email and try to deal with this incident. I called him the next day and asked him as a reminder on what was the manager's name. He said Jamie. I asked for a last name and he simply said he didn't know. I then asked him for his full name which I didn't get when I first spoke to him. He said Sheriff. I asked for a last name and he refused to give it. I reminded him that he hasn't send me the email, and email that I thought was to report the incident. The email he said, was only just to receive a complimentary meal at his establishment. That's not what I wanted however, I wanted a professional email to receive my complaint and save it on file.

I got home and my kids ate and I did too. When my husband picked up a boston creme one, he took the first bite and he found hair sticking out of the donut. It was very disgusting. We found hair before when we bought from the same place and we complained to them but I guess they don't care. But this time, my husband took pictures of the donut because he was very mad. I mean, come on. They have to get cleaned up there. I will call my lawyer and have him take care of it plus I still have the donut and I have the pictures. Please tell me who can I contact to complain about this?

I asked the manager Tracy ** that I would hope this would not affect her job. Since I called her the job got harder Manager found it convenient to yell at her yesterday in front of customers, "real professional." Today she got fired by text on cell phone. I've never heard such a thing management grow some dunkin dog balls and sit down with your employees and fire them in person not by texting them. And just so you locals know you are buying old food they are to put new donuts on racks by 8 am they are not doing this until 3 pm. I use to go DD a store 3 times a week but haven't gone in 4 years because the coffee is weak product has gone downhill. Kwik Fill coffee is better and cheaper!

The manager has been doing this for the past 6 months out of his 1-1/2 year of management of this Dunkin Donuts store. Sometimes, he even yells and curses at co-workers when they ask for breaks or vacation time. He has been harassing more than 4 co-workers in the past 6 months. His harassment is exceeding the limit and putting warrants on his co-workers for non-violated reasons or any work complication reasons.

I highly recommend you all to check into this and get a new manager as soon as possible. I, myself, (son of **, a co-worker) also noticed that less customers have been stepping in the store due to the management problems and poor customer service quality. I really hope you all look into this and really hope the business is run the way it's supposed to with the right code of law as well as rules and regulations.

The matter was never resolved because those same franchisees are still overcharging for their Coolattas. Corporate offices should contact franchisees themselves to correct complaints that come in.

This is not a first time he had done like that once he has been working this store i was not never happy with him. afternoon when i came back from my job,i went to get the phone number he refuse me to give.I came back and tried long to get to store phone # and the owner phone #.He did not give me and the way he behaved with me it was not nice to run a company.He was too bad and routh.I send my brother to get the number then he was asking a lot of question why, what u will do with the store number and etc. I got the # from other people. However, he is not a right manager to maintain the store well, he does not know how to take care the customer. If he does not know what to do and how to do, then how he will teach his employees to learn.

i am a U.S. citizen and my home is here.20 years i'm living here. However, i beleive he is not capible to go his work. He can not be an employee how come he is a manager.He should be an employee for long in a training period then he may get promotion for next position.He is killing Dunkin'Donuts business. i will never go back to the store as long he is there and all friend, family members also are not happy with his deal. they will not go there either.

Although there wasn't any ecomonic or physical damage, she was humiliated after not being able to control her bladder.

This was in Nov 2007; She was to call me back with updates; instead on Dec 24th 2007 Sherri told my Mother (also an employee at Dunkin Donuts)that the two checks had been cashed and there was nothing she could do. I contacted Sherri that day and asked for clarification; she claimed the accountant just recieved notice the checks had been cashed; i asked for signatures to be verified and the location of where the checks had been processed so camera's could be reviewed; she laughed and said there was nothing she could do; i told her i had no choice but to contact the labor board and move forward with investigating this situation; she replied with you do what you have to do I asked for the accountants name and contact info, photocopy of both checks, banking info, and her superiors names and contact info- she refused to give me any of it

I I had not questioned him he would have kept the rest. Think of all the people who service Dunkin donuts. I know I am not the only customer thet do that to. I bet it all adds up. I think it's consumer fraud regardless if they have a language barrier. Is there an agency that monitors that? I wont go there again.

The sign (which is still on the frount door) says open 24 hours a day seven days a week. I have repeditly shown up for coffee after the forth of july fireworks, or on christmas morning, and so on and they were closed. No sign anywhere saying that they were closed, or would be closing eairly that day. The employees still in the store, tell us as we walk up to go in, go through drive through we are closing the frount, but their personal vehicals are blocking drive through as they refuse to answer the page of a customer is there. They look at us and laugh.

To make matters worse, they have been locking their frount doors and using drive through window only after 10 pm. Due to this they only people who can purchess coffe would be those who drive a car through. Totally discriminating against over half of the Maine population who do not drive. People like my husband who is in a wheel chair, or people like I was in September of 2005 when my car had broke down and was in the shop for repairs.

Only potential consequences. Instead of handing me both credit card receipts, the female server decided to take it upon herself to crumble one up & through it away. If the numbers were XXXed out the way they are supposed to be, it would not have mattered. I asked her for the receipt and she did give it to me.

The manager explained that $200.00 was missing. But I said to the manager she was never cashed out a drawer, she is not allowed to, how can she beheld responsible for something she wasn't suspose to do. He said that the tape showed that the money was in the drawer after she left, but when the next cashier cashed out it wasn't there. He insist that it was Amanda fault because she didn't cash out.

I keep asking how, if she wasn't suspose to cash out. What I think happened is that he knew he goofed, because he didn't realize that Amanda wasn't suppose to cash out, and they hadn't trained the person she was working with to cash out. This was stated by his own employees. Now, if that money was in the drawer after she left, that would leave me to believe that either next person should be questioned that took the drawer after her or the manager.

I stated to manager after the next person cashed out, did you take the tape for the whole day, and subtract, what should have been left was the money that wasn't cashed out. He was stunned. He still insist that it was Amanda fault. I told him that this was right, and I would take the necessary steps to insure she is paid back wages from the time she was suspended and to find out what happened to the money.

Now, I know the exact prices of my favorite meal at Dunkin Donuts and all together it was priced seventy cents over. So I asked him why it costs more that at the other DD. He said all the prices were the same. So I left and went to the other one down the road about a quarter mile. When I got there the only person working was on his cell phone and when I pulled up he looked at me real hard and then turned around and started talking with him hand over his mouth.

I made the same order again and took down the prices on the Drive Thue so I could note the difference. When I got up there he gave me the same price that the guy at the last DD had. So I asked him why the price he gave me wasn't the same at on the Drive THru sign. He said that they hadn't changed it yet. RIGHT!!! I am totally upset and I am going to report them to the BBB. Thank you and tell a freind