Dunkin' Donuts Reviews

They didn’t have some of the items we ordered, and the coffees we received tasted dirty. The place as a whole is very unsanitary. We saw them putting their hands over where we drink our drinks without gloves and multiple different times. We ended up just throwing the entire order out. Overall awful experience.

On Friday, November 22nd about 8:15 a.m. I stopped at the Dunkin' Donuts store at 8000 Chester avenue in Cleveland, Ohio. I would never ever go there again and I suggest that you don't as well. It was my turn at the register. The young man behind the register began to take a tissue out and blow his nose and dig all up in his nose, then walk away from the register and continue to do what he was doing and then throw the tissue in the trash and come back to the register without even washing his hands. I asked him was he going to wash his hands? He gave me some answer. "I use hand sanitizer." Which I never saw. I informed him that is not enough to get rid of Bodily Fluid germs.

I had an incredibly frustrating experience at this Dunkin' Donuts location. I simply asked the employee to repeat my order to ensure accuracy, but she refused, insisting I move forward because of "a long line." I pointed out that only two cars were behind me, but she still wouldn’t confirm my order. When I asked for a manager, I was told no one was available. Instead of handling my request professionally, the employee began ranting and even raised her voice, claiming my order was “too large to repeat.” Ultimately, this lack of basic courtesy led to mistakes in my order. I’m genuinely disappointed with this level of service and hope that management will address these issues to improve the customer experience.

Ignored at drive thru. Had to go to window. No other customers. Long wait. Courteous but screwed up order. No sugar. Fixed by adding too much sugar. This has happened many times before. There are good Dunkin's out there. I will limit my visits to those that get my order correct.

Went into store at 84th and College Park Dr., LIncoln, NE location. Most of the half dozen or so employees in the store were practically lethargic. Ordered breakfast sandwich with no cheese and coffee. While waiting quite a while for my order, sacks were stacking up at pickup counter as numerous other customers were waiting for order, and employee that was there was just staring at the receipts without handing out any sacks. Finally, another employee came over and handed me one of the sacks that had my sandwich, but my coffee had not been included, so she had to rummage around for that part of my order and finally just asked what I had ordered and gave it to me. When I got home, I found that my sandwich had cheese even though the receipt indicated no cheese. Removed half with cheese and ate the rest, but the sandwich was not good at all. Food and service bad.

The store, located at 42851 VanDyke in Sterling Heights, Mi. 48314; had construction materials in front of the counter. Half of the chairs were on the tables. I went to wash my hands wondering why was there such disarray? The bathroom was beyond filthy with a large, animal-like pile of feces on the floor, partially beneath a garbage can lid. No garbage can was present. The toilet was filthy and filled with feces also. I was afraid to touch anything! The smell was abhorrent! I couldn't bear the smell long enough to take pictures. I knew I would not be purchasing anything and exited the restroom. The other restroom had an "OUT OF ORDER" sign.

Today I went and seen a bacon, egg and cheese bagel with hash browns and a coffee for $6.00. I ordered it and said 'I cannot have bacon can I just have egg and cheese?" I was told NO, you MUST get bacon to have that price. We went back and forth then she says, that's the way corporate wants it, bacon or no deal. The sandwiches are not premade, everything frozen, egg circles, bagels, everything comes separate and not premade right? So what is the problem? Doesn't it save you money not adding the meat? How many people due to religion or being a vegetarian cannot have bacon?! For me to order same food without bacon was about double the price!! She WOULD NOT give me no bacon at the special price. I find this offensive. I do not want bacon! Let alone their soft undercooked bacon! If there is a class action for discriminatory reasons, I want to sign up. It's not OK. The sandwiches are NOT premade. Just stop it. I will not be back.

Went to 175 TN-76, Clarksville, TN 37043 this past Saturday morning. Tried to order on two different kiosks. Both individually told me at the end that they were broken. $6 sandwich - out of eggs… no discount. Out of apple fritters. Waited 10 minutes with another customer that came and got served and left before they even started making my sandwich. Lady forgot to tell the kitchen to make. They literally made it after that in about 45 seconds. They didn’t heat it. I will not go back. Sorry, too many issues Dunkin!

Store number 357B on Highway 36 what a total nightmare. I went in a 6:50 in the morning. I left it 10 minutes after. That’s 20 minutes for one iced coffee, one espresso and one regular hot coffee. Unbelievable. I can’t believe how gosh darn slow. This group is never never, never never again.

I've been a loyal customer for over 50 years. I'm addicted to their coffee which I love. Drink 1-3 cups daily. The Simpsonville SC store on Fairview Rd is the worst of all the states I've traveled. Over the past year I have ordered a bagel with cream cheese. Each one was like chewing leather, old stale bagels. Ugh, not enjoyable and had to throw it out. I complained to Corporate and the told me the franchise would call me within 48 hours to address my concerns. Well a week had passed and No one reached out to me. I also emailed Corporate customer service to let them know I had not been contacted. Not even a reply back from them. I'm done with them after 50 years supporting them! POOR CUSTOMER SERVICE!

Anyone going to the New Castle Indiana Dunkin beware. The parking lot is way too small. If a semi is delivering the only way out is through the one drive-thru. There is no turnaround. The staff inside will let you stand waiting until they are completely done with whatever task they are doing. Not worth it.

Dunkin’ Donuts is got to be the most cleverly designed application or website. No kidding. You are able to sign up quickly and definitely able to verify the account through email for sure and reps are always available 24/7 to respond to your every need because they value your business.

Glad Dunkin dropped donuts from its name since super market donuts are often better. I have follow Dunkin Donuts across the country over the years but now they are offering an anemic version of past glory. When the company dropped its classic signature Dunkin Donut it began a downward slide in search marketing position.

I went in the drive through yesterday in Superior Wisconsin for a coffee and was very excited because it had been so long, I asked for my normal and they proceeded to tell me they could not make my drink because there was no way to ring it up, I proceeded to say that's the way I've always got the drink for the last 6 plus years, mind you I also used to work for Dunkin and I know how easy it is to accommodate to what a customer wants. Each person was different and wanted stuff that may not be on the menu but you make it anyways. Well they still would not make the drink for me and I was running late so I left, today I went back to see if someone else was working and would make my drink, nope same thing, she told me the same thing, but I still wanted it how I did so I asked if she could just ring it up as regular and just make it how I wanted it, she said no.

They do not hear listen to customer complaints, and some of the workers there are awful. I was going there every morning, and I used 500 points for a free coffee. The points were removed from my phone, but they did not give me the coffee. I show them on my phone the points were taken but they still refuse me my coffee. I was a everyday customer and was upset after they took the 500 points which they could see. All the money I have spent there everyday on my breakfast and they refused me a coffee when the points were removed. I stormed out mad telling them I was going there every day. And was going to call the corporate office. I did call and explained they treated me rude, the only thing they did was reimbursed my 500 points. I stopped going there every day. Finally, a few weeks later I did return, and they refused to serve me. UNBELIEVABLE!!!

This place needs some serious help! Ordered on the app and when I got there the order was not in the mobile pickup area nor was it even complete. After waiting for 5 minutes I finally stood at the pickup area and waited another 5 minutes before someone finally asked what I needed. The wrap I had ordered was no longer hot as it had been sitting out this whole time and 2 items were not even bagged yet and it was 2 Boston Creme donuts (already made) which the girl then basically crammed into a small sleeve and in the process smeared off the chocolate frosting all over the side of the bag. No apology for the mess either. Will not be going back to this location. Terrible customer service and a terrible experience for the $ spent. And would NOT recommend this location to anyone else.

Not sure what’s going on here at this location but for the last few months, you’ve had great customer service and now we’re back to lazy customer service where they let you sit at the drive-through for 10 minutes without even greeting you so you don’t even know if it’s working or not.

Went to Dunkin’ on 60 E unit Broadway inside Mall of America and the staff told us that they no longer cash and only card payment because they counted the tills. However, keep in mind this is only 7pm and the store closes at 9pm. Had it been closer to closing then sure we can understand. Manager said, "We don’t care if cash is legal tender, we already made the deposit." Staff was two ** descent who was on their phone the whole time. Also, dine in area was Filthy. It was disgusting.

They only get one, zero is not an option. I store in 6/25/25 at about 7 pm. Drive thru. I have a Dunkin' mug I bought. They said they don't do refills, I said OK. Since I was traveling I asked if they could just pour the coffee into the mug. They said they can't accept "trash" in their store. I said it's a Dunkin' mug! They said again, "We don't allow trash in the drive through windows." So I drove off and they were yelling at me. I have NEVER been disrespected when getting a refill. I guess they are working for Starbucks while getting paid by Dunkin'.

I know prices have increased, but I don't expect a decrease in quality. There's no more than a dab of jelly. If I wanted a plain donut, I would have ordered that. Also, they never have lemon filled, so my husband went across the street to Tim Hortons.

I have been going to Dunkin' for years but the Dunkin at 9100 Carothers is the worst. The place is dirty, customer service is poor but the blame there lies on lack of MGT at store and District level. Latest and last visit to this one besides being dirty had roaches out in plain sight in restaurant. There are others in the area that are clean and neat so skip this one.

I have used the Dunkin' Donuts app 3 times and have had issue twice and don't plan on using again. The first issue was that the product (Avocado Toast) was not available and they substituted with a lower priced item (bagel with cream cheese). The most recent issue was ordering Bacon and Cheddar omelet bites and the store did not receive the order after 15 minutes. They asked me if I wanted to order something else and I was not going to spend additional money. Supposedly my credit card will be refunded the $5.11 within 2 weeks. Too much of a hassle. Never had an issue with any other restaurant app.

It’s amazing how Dunkin' used to have the best donuts but when the super market like Big Y has donuts that makes Dunkin look sick! I mean that’s your primary business and they go downhill it’s a shame, the coffee's good but the donuts need help.

I'd like to know why Dunkin' Donuts doesn't have a more user-friendly app to redeem our points. You're making it very difficult for the customer and the clerks at every Dunkin' Donuts. Please make improvements.

I used to stop at Dunkin' in Freeville, NY mornings on my way to work. I have cut back my visits mainly due to the filthy conditions inside. I have stopped a few times through the drive through and the quality or lack thereof their food is absolutely disgusting. I stopped on Friday 5/3 for a sausage egg and cheese and bacon croissant, with a side of bacon. The croissant sandwich was horrible and, the side of bacon was cold. Am I wrong to expect the side of bacon to be warm at the very least?

Waited in drive thru for 20 minutes. I bought 6 glazed donut. They were not glazed yeast donuts. They were dense and not well made. Did not taste like donuts but pizza dough with icing. They cost 9.37 for 6 overpriced nasty donuts.

Disappointed in Dunkin Donuts (El Paso, Texas, George Dieyer location). Bought two kolaches and the dough was raw—I could not eat it. I called the location and let them know, but one of the managers stated that that's the way they cook. Ok, beware, customers.

Yesterday I went into the Dunkin' Donuts store that I used to go in often 25 years ago. I always bought an Apple/Cinnamon filled and a blueberry jam filled to go with my coffee at work. Well they didn't have these varieties. I settled for some jelly donuts but blanched at the $1.50 each price. I tried them this morning and they were stale and hard--not the tender , sweet delight that I used to love. There is a new store now near my current home. They also have a very scant selection of un-appealing donuts. I would recommend an ousting of the current CEO and the election of a new board. This appears to be a moribund enterprise.

This is my 2nd visit to Dunkin (2 separate stores) within 3 months. DD#1 I bought dozen donuts in store. They looked ok but were all stale. I was embarrassed because I was taking them to a relative's house. I could not believe a store SPECIALIZING in DONUTS offers staled ones! Seriously? 2 months later I tried again at a different location. I went into store and saw all front cases empty. I asked about buying donuts. Clerk pointed to a rack of donuts that was behind the counter and towards back area, literally 10ft away. I said I can't see them so she brought one of the trays. Guess that's fine for online but I want to see my donuts. They were not impressive but I bought 10. Took them to my grandkids immediately and they were staled AGAIN!! That's it for me, no more DD. Groceries have much better and fresher donuts

I contacted customer service because I tried to use a gift card on the app and the remainder of the purchase on my debit card. The total was $20.74, and my gift card was for $20. They charged my debit card for the whole purchase. I contacted them the day it happened and they strung me along for three weeks saying they were going to help me. I just wanted my debit card refunded and my gift card charged. They made me add more money to the gift card to accomplish this task, claiming I had to have the full $20.74 on the gift card. The app only allows a $2 minimum. I let them know that it was all set to be charged and didn't hear from them for a week. When I did finally hear from them they asked for my card information so they can refund my card, I gave them my card information along with the gift card information.