Dunkin' Donuts Reviews

Friday morning, cashier lady lack of professionalism, tactless, and inept. I will no longer go here. I will order at other cafes, deli, and restaurants, where I am valued. Also, I didn't like, that the other toxic worker, an old and plump looking lady, was giving me a venomous smirk while I had the interaction with cashier this morning. Not a happy place!

I love Dunkin' Frozen Coffee! Let me say this first. This Dunkin' was remodeled 1 to 2 yrs. ago. I stood at the counter with the cashiers back to me while she was laughing on the phone for approx. 50 secs. Doesn't seem like much, but when you are ignored feels like eternity.. I sat down with my donut and coffee at 2:58pm 1-30-25. This poor Dunkin' is so Disgustingly gross and filthy. The blinds are so dirty I wanted to get up and leave. The floors are nasty. Food all over the window sills. Don't know why I ate my Donut. Sick. The girl took my cash with her hands, touch my donut and put it in a bag with no paper. Ugh I just realized this. Puke. I never got a receipt but this is all true. Sooo Sad. Iron Gut.

Jan 22,2025 Wednesday at 6325 9th St N. My wife & I went at 10 am after physical therapy. We mobile ordered 2egg wraps & 2 coffees. Later, 2 cinnamon rolls. We noticed a sign on the door stating free doughnut with order of a drink on Wednesdays. We tried to claim this, & finally spoke with store manager. She said, “Sorry honey, that sign is old.” I then asked her to remove it, but she couldn’t & she just walked back to hide behind the counter. False advertisement at its best. She should have honored her display, if she was an honest manager.

This is for the Alexandria, VA 22309 location. Manager stole 8 dollars. Deliberately overcharged and when I noticed and pointed it out, he refused to fix it. Tried to make me look dumb. However his math is F-.

Terrible overpriced coffee that tasted chemical & burnt. Don't have the regular non dairy creamer at a coffee place that every place has!?! Are you serious? Best part after I paid a stupid amount for 12 cents worth of coffee? "Ok we have to brew the coffee now." WHAT? Had to wait 5 minutes. I only came here because my kitchen is being renovated, going to brew coffee in my garage tomorrow. DD has awful service and disgusting coffee. Most gas stations have better and much cheaper coffee. Sadly this IS the coffee at the gas station in my podunk trashy town.

12/25/24 - 12noon - Allegany, NY location — ordered 2 small black coffees, 1 toasted 12 grain bagel w cream cheese. Coffee tasted as though it was boiled since early morning, bagel was burned around the edges, and all the seeds looked like burned black dots. Went through the drive thru and politely requested a fresh order, due to the condition of the order. Staff member at window replaced order, but demonstrated 0 accountability, noted in her tone. Staff member did not respond to conversation starters and endings such as please and thank you. $9.60 wasted. I just wanted to treat my mom after Christmas Mass. T.

I ordered CUSTOM (Dec. 12) gift cards for my kid's teachers for the Holidays. Website said ordered processed in 2 days, and I paid for overnight shipment. Confirmation check says cards were shipped Dec. 17. However Fedex says cards are coming tomorrow Dec. 20, too late for me to give to my teachers. I can't return custom photo cards so now I am stuck with 6 cards with my kid's photos on them and had to buy new cards from somewhere else for my kid's teachers. I would give LESS than 1 star if it was possible.

My family and I just visited store #310171 in Ocala, FL, and experienced the worst customer service I have ever encountered. First, we had to repeat our order of 2 iced coffees several times through the drive-thru. The girl taking our order could be heard talking and laughing to other employees, so she did not listen to us order. She asked three times if it was hot or cold and was told three times: "Cold." We get to the window, and a guy brings over hot drinks. We told him we ordered iced, and he turned to tell someone that we ordered iced.

I stopped going when they changed the Rewards programs. It used to be simple, easy, worth it, but too difficult now and doesn't work with the app and they expire quickly. Ever since they changed it, I can't apply it to my order so....Pointless.

They didn’t have some of the items we ordered, and the coffees we received tasted dirty. The place as a whole is very unsanitary. We saw them putting their hands over where we drink our drinks without gloves and multiple different times. We ended up just throwing the entire order out. Overall awful experience.

On Friday, November 22nd about 8:15 a.m. I stopped at the Dunkin' Donuts store at 8000 Chester avenue in Cleveland, Ohio. I would never ever go there again and I suggest that you don't as well. It was my turn at the register. The young man behind the register began to take a tissue out and blow his nose and dig all up in his nose, then walk away from the register and continue to do what he was doing and then throw the tissue in the trash and come back to the register without even washing his hands. I asked him was he going to wash his hands? He gave me some answer. "I use hand sanitizer." Which I never saw. I informed him that is not enough to get rid of Bodily Fluid germs.

I had an incredibly frustrating experience at this Dunkin' Donuts location. I simply asked the employee to repeat my order to ensure accuracy, but she refused, insisting I move forward because of "a long line." I pointed out that only two cars were behind me, but she still wouldn’t confirm my order. When I asked for a manager, I was told no one was available. Instead of handling my request professionally, the employee began ranting and even raised her voice, claiming my order was “too large to repeat.” Ultimately, this lack of basic courtesy led to mistakes in my order. I’m genuinely disappointed with this level of service and hope that management will address these issues to improve the customer experience.

Ignored at drive thru. Had to go to window. No other customers. Long wait. Courteous but screwed up order. No sugar. Fixed by adding too much sugar. This has happened many times before. There are good Dunkin's out there. I will limit my visits to those that get my order correct.

Went into store at 84th and College Park Dr., LIncoln, NE location. Most of the half dozen or so employees in the store were practically lethargic. Ordered breakfast sandwich with no cheese and coffee. While waiting quite a while for my order, sacks were stacking up at pickup counter as numerous other customers were waiting for order, and employee that was there was just staring at the receipts without handing out any sacks. Finally, another employee came over and handed me one of the sacks that had my sandwich, but my coffee had not been included, so she had to rummage around for that part of my order and finally just asked what I had ordered and gave it to me. When I got home, I found that my sandwich had cheese even though the receipt indicated no cheese. Removed half with cheese and ate the rest, but the sandwich was not good at all. Food and service bad.

The store, located at 42851 VanDyke in Sterling Heights, Mi. 48314; had construction materials in front of the counter. Half of the chairs were on the tables. I went to wash my hands wondering why was there such disarray? The bathroom was beyond filthy with a large, animal-like pile of feces on the floor, partially beneath a garbage can lid. No garbage can was present. The toilet was filthy and filled with feces also. I was afraid to touch anything! The smell was abhorrent! I couldn't bear the smell long enough to take pictures. I knew I would not be purchasing anything and exited the restroom. The other restroom had an "OUT OF ORDER" sign.

Today I went and seen a bacon, egg and cheese bagel with hash browns and a coffee for $6.00. I ordered it and said 'I cannot have bacon can I just have egg and cheese?" I was told NO, you MUST get bacon to have that price. We went back and forth then she says, that's the way corporate wants it, bacon or no deal. The sandwiches are not premade, everything frozen, egg circles, bagels, everything comes separate and not premade right? So what is the problem? Doesn't it save you money not adding the meat? How many people due to religion or being a vegetarian cannot have bacon?! For me to order same food without bacon was about double the price!! She WOULD NOT give me no bacon at the special price. I find this offensive. I do not want bacon! Let alone their soft undercooked bacon! If there is a class action for discriminatory reasons, I want to sign up. It's not OK. The sandwiches are NOT premade. Just stop it. I will not be back.

Went to 175 TN-76, Clarksville, TN 37043 this past Saturday morning. Tried to order on two different kiosks. Both individually told me at the end that they were broken. $6 sandwich - out of eggs… no discount. Out of apple fritters. Waited 10 minutes with another customer that came and got served and left before they even started making my sandwich. Lady forgot to tell the kitchen to make. They literally made it after that in about 45 seconds. They didn’t heat it. I will not go back. Sorry, too many issues Dunkin!

Store number 357B on Highway 36 what a total nightmare. I went in a 6:50 in the morning. I left it 10 minutes after. That’s 20 minutes for one iced coffee, one espresso and one regular hot coffee. Unbelievable. I can’t believe how gosh darn slow. This group is never never, never never again.

I've been a loyal customer for over 50 years. I'm addicted to their coffee which I love. Drink 1-3 cups daily. The Simpsonville SC store on Fairview Rd is the worst of all the states I've traveled. Over the past year I have ordered a bagel with cream cheese. Each one was like chewing leather, old stale bagels. Ugh, not enjoyable and had to throw it out. I complained to Corporate and the told me the franchise would call me within 48 hours to address my concerns. Well a week had passed and No one reached out to me. I also emailed Corporate customer service to let them know I had not been contacted. Not even a reply back from them. I'm done with them after 50 years supporting them! POOR CUSTOMER SERVICE!

Anyone going to the New Castle Indiana Dunkin beware. The parking lot is way too small. If a semi is delivering the only way out is through the one drive-thru. There is no turnaround. The staff inside will let you stand waiting until they are completely done with whatever task they are doing. Not worth it.

Dunkin’ Donuts is got to be the most cleverly designed application or website. No kidding. You are able to sign up quickly and definitely able to verify the account through email for sure and reps are always available 24/7 to respond to your every need because they value your business.

Glad Dunkin dropped donuts from its name since super market donuts are often better. I have follow Dunkin Donuts across the country over the years but now they are offering an anemic version of past glory. When the company dropped its classic signature Dunkin Donut it began a downward slide in search marketing position.

I went in the drive through yesterday in Superior Wisconsin for a coffee and was very excited because it had been so long, I asked for my normal and they proceeded to tell me they could not make my drink because there was no way to ring it up, I proceeded to say that's the way I've always got the drink for the last 6 plus years, mind you I also used to work for Dunkin and I know how easy it is to accommodate to what a customer wants. Each person was different and wanted stuff that may not be on the menu but you make it anyways. Well they still would not make the drink for me and I was running late so I left, today I went back to see if someone else was working and would make my drink, nope same thing, she told me the same thing, but I still wanted it how I did so I asked if she could just ring it up as regular and just make it how I wanted it, she said no.

They do not hear listen to customer complaints, and some of the workers there are awful. I was going there every morning, and I used 500 points for a free coffee. The points were removed from my phone, but they did not give me the coffee. I show them on my phone the points were taken but they still refuse me my coffee. I was a everyday customer and was upset after they took the 500 points which they could see. All the money I have spent there everyday on my breakfast and they refused me a coffee when the points were removed. I stormed out mad telling them I was going there every day. And was going to call the corporate office. I did call and explained they treated me rude, the only thing they did was reimbursed my 500 points. I stopped going there every day. Finally, a few weeks later I did return, and they refused to serve me. UNBELIEVABLE!!!

This place needs some serious help! Ordered on the app and when I got there the order was not in the mobile pickup area nor was it even complete. After waiting for 5 minutes I finally stood at the pickup area and waited another 5 minutes before someone finally asked what I needed. The wrap I had ordered was no longer hot as it had been sitting out this whole time and 2 items were not even bagged yet and it was 2 Boston Creme donuts (already made) which the girl then basically crammed into a small sleeve and in the process smeared off the chocolate frosting all over the side of the bag. No apology for the mess either. Will not be going back to this location. Terrible customer service and a terrible experience for the $ spent. And would NOT recommend this location to anyone else.

Not sure what’s going on here at this location but for the last few months, you’ve had great customer service and now we’re back to lazy customer service where they let you sit at the drive-through for 10 minutes without even greeting you so you don’t even know if it’s working or not.

Went to Dunkin’ on 60 E unit Broadway inside Mall of America and the staff told us that they no longer cash and only card payment because they counted the tills. However, keep in mind this is only 7pm and the store closes at 9pm. Had it been closer to closing then sure we can understand. Manager said, "We don’t care if cash is legal tender, we already made the deposit." Staff was two ** descent who was on their phone the whole time. Also, dine in area was Filthy. It was disgusting.

They only get one, zero is not an option. I store in 6/25/25 at about 7 pm. Drive thru. I have a Dunkin' mug I bought. They said they don't do refills, I said OK. Since I was traveling I asked if they could just pour the coffee into the mug. They said they can't accept "trash" in their store. I said it's a Dunkin' mug! They said again, "We don't allow trash in the drive through windows." So I drove off and they were yelling at me. I have NEVER been disrespected when getting a refill. I guess they are working for Starbucks while getting paid by Dunkin'.

I know prices have increased, but I don't expect a decrease in quality. There's no more than a dab of jelly. If I wanted a plain donut, I would have ordered that. Also, they never have lemon filled, so my husband went across the street to Tim Hortons.