Dunkin' Donuts Reviews

Manager ** is very unprofessional. He was yelling at an employee in front of customers and employees. Store has roaches. 9100 S Commercial 60617.

This location has roaches, manager is rude. He was yelling at a young female employee in front of customers. 9100 S Commercial Chicago IL 60617

The shift lead in the 7-8 am in Hickory, NW at 1445 2nd Ave NW, has very poor customer service skills and should be fired! My husband and I ordered 2 coffee and a sandwich. We asked for a napkin, and she said: "We don’t have a napkin." And that’s it. Another crew came out shortly and offered at least a paper towel. Then on our way out, I asked for a water. She asked me if I ordered and paid for it thru the kiosk. I said no, and I thought I am just requesting for a water. She said she can it ring for me. How can a shift lead not learn how to deal with a free water after a customer who bought some coffees and a sandwich! She said she only follows orders! Gosh! Can’t she offer a free drinkable water!

I was just at the worst Dunkin' I’ve ever been to, If I could give this Dunkin' zero stars. We waited over 20 minutes for our food. The drive thru cars were taken care of right away. Don’t go to Dunkin' in Victor on West Main Street. No apology was given.

16630 Sheridan St, Davie, FL - AVOID THIS LOCATION. This place has the absolute worst customer service of any Dunkin Donuts, or most any other restaurant I have ever been to. The attitude of the staff is very toxic and they only change their vibe when someone of their own race walks into the restaurant or is in the drive thru. Once they see a Caucasian or Hispanic walk in they immediately treat them with disrespect. I tested this on multiple occasions. Walked in a few times, dealt with the attitude, had to wait way too long to place an order, and never got a thank you, or anything from the staff. They look miserable. Every...single...time. However, when someone of the same race enters or I saw them at the drive thru window the mood suddenly changed. It was like a switch was turning on and off. Very obvious.

The ladies at this store provided me with excellent customer service. They welcomed me into the store with a smile and made suggestions on what I should order. Cadence, Yasmin, Danielle, and Ann were the best.

Atrociously bad customer service. I placed an online order for an early pickup for 2 dozen donuts and 2 boxes of coffee. I arrived at the appointed time and the order was in work. They got the coffee wrapped up, and I was handed 2 boxes of coffee and 2 large boxes. I am handed it by the wait staff, and off I go. I get 20 miles away, open the boxes, and find cups; no donuts! What?! I try to find a phone for the store to get a credit. I get the Philippines. After explaining the situation, I'm told that they will contact the franchise. The Offshore assistance offers no assistance.

I actually like this DUNKIN on Richmond Road Williamsburg VA. This is the second time I have ordered the black pepper bacon croissant and have gotten something else. The first time it was a croissant with only egg and cheese. I was too far away to get the correct sandwich. The second time which was today 8/11 2026 I was given a sandwich with sausage, bacon, egg and cheese. Horrible. I don't care for sausage. Do better.

Been awhile since we ordered Donuts. A week ago in the morning we decided on a half dozen even though it was just two of us. I asked for coconut... I was told Dunkin never had toasted coconut, I asked for Apple filled, I was told they never had those. I asked if they had Bavarian filled... yes, I asked for Glazed.. and yes. The Bavarian filled were actually Chocolate Boston Cream (I can't eat Choc, = disappointment), The glazed... Glazed on one side, one time only, very thin, almost invisible = disappointment. They were all stale and tasteless. Dunkin.... You really have gone downhill on what founded you.

Make better bagels and bring back the corn muffins. Sick of paying top dollar for Very low quality food

Purchased a box of Dunkin Decaf Pods at Publix near me. The first pod made a perfect cup of coffee. The second, grounds clogged the needle. Coffee and water everywhere. The next pod was fine. Made a perfect cup of coffee. The very next morning I had another disaster. The next pod was fine and then the very next pod was a mess. Once is a fluke. But three times. I’m using a Hamilton Beach FlexBrew. What could be wrong? I never had this problem before.

I recently visited this Dunkin' Donuts location and unfortunately had a pretty disappointing experience. I ordered a meal that included a breakfast sandwich, coffee, and hashbrowns. Upon placing my order at the speaker, I was told they were out of hashbrowns, which was fine, and I proceeded to the window. When I arrived at the window, I provided my name and confirmed that I had a mobile order. To my surprise, I ended up waiting for 10 minutes with no communication about my order. A female employee eventually opened the window and asked what I was waiting for, which seemed a bit disorganized. I let her know I was waiting for my food and drink, and she went to check with another coworker who was polite but confusingly asked me if I received anything, despite my clear answer of "no."

If I could give this zero stars I would. Especially, for service. I just had a terrible experience with your "manager" at a Manchester CT location, extremely unprofessional. Extremely rude. Refused to help. Made tons of sarcastic comments. Spoke to me like dirt when all I wanted to know was if my Uber Eats order went through. You should be ashamed of hiring such a poorly trained, disrespectful and rude person and giving them a position representing your company and interacting with customers.

I had an awful experience with the cashier and two other employees. One being a manager. I’m 68. I was talked to in the most inappropriate way. They had me step aside for a black coffee, to wait. She kept taking other customers and when I asked for my coffee, I was told she was very busy and make a remark to the whole store that I couldn’t wait 2 seconds for my coffee! I asked for my money back, told to wait. I was so mad, they threatened to call police, which was okay with me! So rude, disrespectful. I’m here writing this because I was contacted by customer service. They said they would talked directly to field manager and someone would be in touch within 2 days. Nobody has responded to me yet! Happened two weeks ago. I’ll never go back and I’m so disgusted with the whole thing! They must not care enough about their customers. They don’t address complaints.

I was just at Dunkin' in McConnellsburg, PA today and was greeted with friendliness and fast service. Of course, I love the drink and food selection at any of the locations. They can put a smile on a rough day! Thanks, McConnellsburg Dunkin' for today!

Today was my worst experience but it is usually pretty bad when I go in there but today five people were working standing around as I stood at the counter for over 5 minutes waiting to get two donuts. After I said something nobody moved. I then moved to the second window, said something again and got yelled at that they'll get to me when they can as they all were standing around. Worst Dunkin' Donuts ever. Do not go there.

On 3-6-26 at 8am at Baldwinsville NY on Genesee St, waited 25 minutes in drive thru line before order was taken. Gal at window exchanged my small coffee not once, but twice. Waited over ten minutes at window. Finally got the order except for my plain toasted bagel which she said she was waiting for. Not true! There was at least 9 bags sitting at the sandwich area that had not been picked up AND mine was one of them. Got home and discovered the bagel was not fresh and the two blueberry muffins were chocolate chip. The gal at the window should never be in charge of anything and the gal making the sandwiches should be promoted.

I went to my local Dunkin’ Donuts to get a Hazelnut latte. Nobody was at the counter so I used the Kiosk. I didn’t find my flavor and needed to speak to an employee, I waited at the counter for over 5 minutes for someone to see me. No one showed up, so I looked in the back and saw someone. She looked at me and said one minute. l waited 10, looked in the back again and another looked at me and asked rudely asked me if I used the kiosk and said if I didn’t, I would just have to wait!!!! I gave up and left.

Five stars man. I tell you if you go into a DD with a camera and an important look on your face you will get free food. They gave a free large coffee of my choice and 2 dozen of donuts FOR FREE. I love America.

In December 2025 I purchased 2 bacon, egg + cheese croissants at the Dania beach Florida location 550 S Federal Hy. I noticed the bacon looked a little limp so I opened up the sandwich.The bacon wasn't even cooked. (See picture) I contacted Dunkin via their website and asked why this happened and that I wanted a refund or credit. I was told someone would get back to me but that never happened even though I gave them over a month and multiple emails. Shop elsewhere or take a chance of getting food poisoning.

My family and I were en route to Orlando from Miami. We stopped at the DD at the Ft Pierce plaza. We waited 40 mins for food that was cold. Burnt and unappetizing. Customer service was of no help. Don't stop here!

I live in Clinton Md, I have visited the Dunkin here twice and both times there is no one up front, and when they did see you they act like I'm a bother, everyone is in drive thru. When someone does wait on me, I feel like I am a real problem. With the doughnut shop down the street I would think that we would get better service, even without competition it's plain customer service.

I was encouraged to try Dunkin' Donuts instead of my usual Panera's for my morning coffee and breakfast sandwich. I went to the mall and saw a good-looking croissant sandwich with bacon and a folded egg for 7 dollars. I ordered that, along with a coffee. Prices were comparable to Panera's, although without the coffee refills. When I got my croissant, however, I was taken aback. It was a squished, with half the top missing, and the egg was hanging over the edge. The cheddar cheese was barely lukewarm and frankly, it looked like it had been frozen, and then popped into a microwave for 30 seconds. I was going to bring it back, but there was a long line for coffee, so I didn't. It tasted as unappetizing as it looked. There is no way this overpriced slop compares with Panera's. I won't be going back.

Ordered on app. Pumpkin spice latte. It was half full and cold. Salted dark chocolate munchkins. They were out of. Would not refund. So took glazed. Opened bag, 2 glazed, one blueberry. Really. Will never go back. Employee at window was rude and how could he not get 3 muchins correct

I asked for a strawberry lemonade refresher and she handed me a green drink that has a label that is a strawberry lemonade refresher. When I say something she slams the window in my face so I drive off. Why is my STRAWBERRY drink green?

I just went to Dunkin' Donuts in Bourbonnais, IL and I am completely disappointed for the $39.00 that it cost for 2 dozen donuts. The donuts taste frozen and the frosting used tasted very bad and granulated. Also at 6 AM the selection was limited and they were out of most of the variety they have. It seems like they no longer make the donuts but buy them. I could have went to Walmart and spent less money and got better donuts.

The donuts have no flavor. If you go after noon the donut selection is terrible. Had a problem with check out. They charged me for a gift I was using. Went back with my receipt and they refuse to refund me my money.

I had a terrible experience at the Paoli, Pennsylvania store/location. I purchase my Christmas gift cards there every year and won’t be going back. Probably no more Dunkin’ donuts gift cards. Sorry kids!

Awful customer service within a local store and also corporate complaint escalations. Neither were helpful and were extremely rude. I was served raw and frozen food and no one will take it seriously and compensate me. Was also told by corporate that no manager is available to talk and told by store employee that the district manager wouldn't get on the phone with me.

I went through the drive through where I was never asked what I wanted to order. I ordered at the window with manager who asked what I wanted several times. My coffee was made very sloppy. The syrup was all over the top of the cup. Staff never considered wiping the cup. I am done with Dunkin.

Customer service was laughing at me and my friend (we have disability). I went there to get coffee with a friend like I usually do and the guy with his 4 friends start asking why I was there again. I pretend not to hear. Then after I sat down they made us very uncomfortable, they would look and laughed at us. At 5 pm they asked us to leave because they were closing. They close at 6pm. No problem. We will never bother you with our money. NICE JOB!!!

I have just had the worst experience ever @ Dunkin! I waited @ the drive thru for 40 minutes just to get my 2 donuts I ordered thru the app. The address is: 9705 N. May, Oklahoma City, ok. I decided to not even attempt to go here at least on weekends for now. There is no organization, no urgency, no training, no hurry to get the order out. The workers and the so-called manager walk around in a daze without any direction! By the way, this also goes for walking in too. This store needs an upgrade on personnel! I may make a decision as to if I keep going there at all! Very frustrating to start your day with a 40 minute wait. I suggest don’t even go to this particular store at all! Even the 1 star rating is way too high!

Dunkin Donuts have gone overboard with the prices, paying $6.00 for a Croissant sandwich is ridiculous for the size. Someone needs to visit and see the upsweep of charges. I just paid $14.75 for an extra-large Butter Pecan that tastes like regular coffee, Croissant Sandwich with Cheese and Sandwich, no Egg, Cinnamon Roll and donut. This is ridiculous.

Forget it if you have an issue. I have emailed with no response, called with an 8 minute wait and was told I'd receive a credit which never happened, called back later and after 35 minutes was disconnected, called back immediately and was told they aren't accepting calls and to call back in 3 hours!

As a result of our boycott of Starbucks due to politics and pricing we have been loyal DD customers for 15 years. The food has always been consistent and the coffee delicious. We like no gimmicks! However, staff has been spotty at best, really hit or miss. We now frequent the Fairbanks store and to our delight the staff is courteous, friendly, respectful and completely accommodating. It's amazing what a positive upbeat staff does for a fast-food experience. Bravo to your staff. Please ask your corporate to focus on the same service that happens at the Fairbanks store. John

The worst grill cheese sandwich. CVG airport Cincinnati Oh, I purchased a grill cheese sandwich from Dunkin Donut, it was the worst sandwich I've ever had. I could not find the cheese, because it melt through the bread. I returned the sandwich and asked for more cheese in which I had to pay another $0.75 cent. The extra cheese still had no effect on the sandwich. The cheese was not cheese. Dunkin' Donuts need to do better. The young lady Haley had great customer service. DO BETTER DUNKIN' DONUTS.

Sometime in July 2025 I went to the Dunkin' Donuts in Rosedale NY and a few weeks ago I went to the Dunkin' Donuts in Jamaica center and my experience was horrible. If you are ** they put a laxative in your iced tea and give you a bitten donut.

I usually go to the location on 257 Lyons Avenue. I never get good service or quality drink or food! Customer service is horrible and the ladies including management is always aggressive for no reason. If you ask to correct someone, they typically go back and forth with the customer before handling the problems... I kept going back because of convenience. But, today July 6, 2025 is my last purchase from that location. Nothing beats the Manhattan locations and customer service experience.

Frequently when I order Avocado toast with bacon they leave off the bacon. This time I mentioned it to them. They took it, went around the corner giggling, and 10 seconds later, gave me this! They need customer service seminar!

This company and app is a total scam. The app glitches and charges you double orders. Then when you try to get a refund for the duplicated order, the location tells you they are not affiliated with the app and you must contact the online app customer service people. The customer service people just about play games with you until you give up on getting your money back. Back and forth but do nothing but send automated fake messages. They literally took $26 extra of my money and are not refunding it. There are numerous other reviews of people stating Dunkin' did the same thing to them. Scammers. Dunkin runs on deception it seems.