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Dunkin' Donuts
Dunkin' Donuts
Overall Satisfaction Rating
1.41/5
  • 5 stars
    2
  • 4 stars
    1
  • 3 stars
    1
  • 2 stars
    1
  • 1 stars
    38
Based on 43 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Dunkin' Donuts

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Last updated: May 18, 2018

306 Dunkin' Donuts Consumer Reviews and Complaints

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Verified Reviewer
Original review: May 18, 2018

Their website doesn't work. You can't add or edit DD card. The people who run the website are incompetent as hell. They can't even fix it. I give up and won't be buying much from Dunkin' now. It's getting overly expensive too. I'll learn to make my own. Probably better for you that way.

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Verified Reviewer Verified Buyer
Original review: May 9, 2018

I have been going to the Dunkin' Donuts in Concord NH address 101 Loudon Rd for over a year now. EVERY DAY and for months now I have been disrespected and harassed by the manager there ** starting with her lying and saying my husband and I are not allowed to request people to make our coffees. Something we did because people there would mess it up. We would wait patiently even to have certain People make it if at the time they were busy. It got to the point where if she saw us coming she would pull people off the register just to prevent this. It has now escalated to her lying. Tell us we could not have our drinks made anymore cause of allergies but both items used are on the menu too.

Now telling us one day she is going to charge us 3 of these drink for the amount of chi I have in it to the next day it being 2 only to prove this to just be her lying. We have walked in to hear her rudely talk about us or how she was going to try to make it so we don't keep coming back. I have never had to deal with such unprofessional people until going to this Dunkin' Donuts. It's now to the point I won't even go in. I sit outside with my children and have my husband go in for us cause I don't want my children around her and the way she speaks to us it has gone so far I'm considering looking into harassment lawsuit against this location if nothing is done about this.

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Verified Reviewer
Original review: May 7, 2018

Apex NC Store. Went Friday evening 6.30 pm, 2 coffees one decaf cream and Sweet and Low and 1 regular cream and Sweet and Low, sounds easy... right. She needs us to repeat it 3 times. We wait 10 minutes for 2 cars in front of us and she gets it wrong, I went off at this time. Are you kidding me people, I am surprised after all the reviews I read about this store that DD lets them keep this open. They franchise I realize but it gives DD a bad name and I wont go back, I went to Starbucks the very next day, I'll pay more for good service. And I've called 2 times today and they wont let me talk to the manager, what a store, oh the kid that works in the back was yelling at me through the window and he had nothing at all to do with my order at all. Avoid this store for the sake of your humanity.

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Verified Reviewer Verified Buyer
Original review: May 7, 2018

I ordered in advance 13 dozen donuts for a company event this morning and I asked for a variety of donuts and when I got back to office and opened the boxes only one dozen were filled donuts out of the 13 and the balance were a few glazed a few chocolate a few with icing and sprinkles. Obviously of 156 donuts more than 12 should have been filled. I should have went to a local bakery or bakery in the grocery store. Very disappointed.

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Verified Reviewer
Original review: April 27, 2018

Most of the time they're out of different varieties of donuts. Or the oil is old with them having a nasty taste. Last and final visit got 11 donuts asked for a dozen... I guess that's their baker's dozen.

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Verified Reviewer
Original review: April 23, 2018

I love the coffee at Dunkin' Donuts and when I'm traveling or at home I am always looking for a Dunkin' Donuts coffee shop. I moved to Weston Florida 4 months ago to attend school for a new career. I decided to stop in the Dunkin' Donuts near the Mission Barbecue in Weston and the young man behind the counter was training with 1 other person completing the orders. There were about 5 people in line and about 6 people waiting for what they ordered. The customers had to show their receipts to the person making the orders because she couldn't keep up. Both employees were doing the best they could and apologizing for the long wait.

I felt bad for them because they shouldn't have to be put in this position. The owner of this business should be aware of what's going on and it's not the employee's fault. Employers wonder why so many employees quit and the turnover rate with new employees happen. Is it really worth not having additional help and to know that at least 20 people will remember this bad experience? Business owners pay attention.

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2 people found this review helpful
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Verified Reviewer
Original review: April 19, 2018

I am a serious Dunkin coffee regular customer and I suggest the local Long Branch train station NJ store. Danielle, Myesha and Jenn are excellent employees. Always super nice and the coffee is amazing every time. NO complaints here. I do sometimes go to other Dunkin locations but they are never as clean, friendly or hot fresh coffee. AAA☆☆☆☆

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Verified Reviewer Verified Buyer
Original review: April 12, 2018

I have been a DDPERKS member for a number of years and found out recently that you have stopped the AARP free donut for senior citizens free donut program recently and am very disappointed. I wish you would reconsider implementing it again. I am 86 years old and look forward to my morning donut.

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Verified Reviewer Verified Buyer
Original review: March 8, 2018

We are Dunkin' Donuts customers for a very long time. A fairly new Dunkin opened up near my home a few years ago Sidney, NY. I use a perks card. I can prove that. I have been having problems with my coffee tasting funny. Sometimes like perfume or skim milk instead of cream. Loaded with too much sugar things like that at first I thought maybe stupidity or hand lotion but then I started to notice only in the mornings. So I started to return them. That's when I noticed the manager always giving me a hard time about returning. From going there so long I have made a few friendly worker friends who told me she has been poking fun at how she puts skim milk in my coffee instead of cream.

Now the lightbulb goes off in my head all the funny tasting coffees I been getting. She has been sabotaging my coffees so I return them or to make us sick. I don't know. When I confronted this to her she told her boss I am a constant returner. Now I am not allowed to return. I called Dunkin main #. They said they are individually owned and I guess the owners are not willing to talk to me and make this right. They don't care about us. They just covering for her I guess. Should I contact the health dept? Friendly employees also told me I'm not the only one she does stuff like this to! Store #351023 Sidney, NY.

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6 people found this review helpful
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Verified Reviewer
Original review: Feb. 28, 2018

I purchased $300 worth of DD gift card about a year ago. While I visited DD daily, I found out they frozen my gift card stating that they had an invalid PIN after I had used them for months with a leftover balance of $155. I made several calls but failed to connect because of their long wait time. I emailed them and DD eventually responded by asking me to call customer service, which took 30 mins but still no solution. A ridiculous reason was provided, and I hang up the call in disbelief. I started making complaint/comment on some social websites. They asked me to call again and gave me the same answer which is unbelievable. I have given up the pursuit and vowed not to give DD any more business, as they can bluntly ceased your paid gift cards with balance well over a hundred dollars. Really bad business practice and customer service.

6 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Feb. 7, 2018

I was in purchasing coffee as Dunkin' Donuts (Stroudsburg, PA Store #302369 823 Main Street) employees continued talking to their friends and offering them free coffee. The two friends were standing by the register as one of the males repeated talked about killing young children by running them over with his car in the snow as we are experiencing a snow storm at the moment. Rather than asking her friends who were NOT paying customers to refrain from threatening the lives of school children in a place of business, she said nothing. I stated to the employee that what they were saying was very serious and she immediately verbally attacked me and told me that I should take it as a joke. Then the two men began shouting across the store at me, joining in with the employee.

Then the "manager" came in with a disgruntled look on her face. She kept yelling asking me what happened and once again, she defended the man for his comments about killing children with his car. I told her that she ought to be objective despite them being her friends and she screamed in my face that they were not her friends. I asked for the owner's information and she got even more angry and actually asked me to get out. I was appalled! I have been coming here for years even before these unprofessional, incompetent workers were employed there.

People like these friends of theirs are the reason many young children die from vehicular manslaughter. And these workers believe that it is ok to verbally attack a paying customer who is in the right. I will never spend another dime in that place nor will any friend or family member of mine. TWO THUMBS DOWN! Starbucks is a much better environment, I will be encouraging every to dine/drink there instead.

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6 people found this review helpful
Verified Reviewer
Original review: Feb. 7, 2018

3 very rude employees! I attempted to buy donuts at my local Dunkin Donuts store. Since I apparently parked in the wrong parking spot I got major attitude. The female employee was rude and refused to sell me donuts. I left immediately, I don’t recommend the Rice St. Dunkin Donuts in St. Paul Minnesota.

7 people found this review helpful
Verified Reviewer
Original review: Jan. 30, 2018

This is the second time I’ve visited this Dunkin' Donuts and will not be back again. The service is beyond poor, very unfriendly employees, no "Hi", "Thank you", "Welcome"! In fact nothing. The food was not good either, burnt hash browns and overcooked croissant, and my son who btw been sick with Stomach flu first time he gets to eat and they got his order wrong we order egg, sausage on biscuit (we got a croissant , sausage, egg with cheese). If this was my company or franchise I’d look into some retraining of employees on food prep and customer relation skills.

6 people found this review helpful
Customer increased Rating by 3 stars!
Verified Reviewer
Original review: Jan. 22, 2018

We've been going to Dunkin’ Donuts for several years and use their rewards program and have loaded numerous gift cards to our account. Recently this holiday season I load it several gift cards as well as the Masterpass bonus of $10 as well as a bonus of $10 when I ordered a $20 gift card. Subsequently going in at a later date there is no money on my account. It was about $50. Yes. I've made several attempts to call Dunkin’ Donuts and have been in the hold for over an hour and then either it was too late and no one came to the phone after 7 or the phone hung up. This is without a doubt one of the worst customer service companies I've ever dealt with and frankly I thought they were a national company.

I think the owner's the only one that answered the phone and he's not doing that or she. At this point I need some help in resolving this. They got back to me subsequently by email saying we have no money on her account. Well I know that already because it doesn't show any but we didn't use all $50. Maybe one or two coffees. Something's going on with this company and it's not good.

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4 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 17, 2018

75 E Washington, CHICAGO: I go to this Dunkin’ 3 times each week. On 1/14/18 I went to this Dunkin' Donut. Ordered my hot tea and again, as is too frequent. No individual creamers were available. By not having the creamers, I could not enjoy my tea.

5 people found this review helpful
Verified Reviewer
Original review: Jan. 5, 2018

I found myself a few times recently getting DD coffee at a gas station or a highway and I have to say that every damn time I thought they gave me tea instead of coffee, then I realized how weak and tasteless the coffee is, just pure crap, over $2 for a small cup of water with cream and too much sugar.

8 people found this review helpful
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Verified Reviewer
Original review: Jan. 3, 2018

Customer service phone wait 30 minutes? I thought that was a mistake but literally waited forever and had to hang up. I am calling again because they offered 10$ free if you reloaded using Masterpass, my bonus money never showed up. I am yet to speak to a representative. Not sure if they are going under or what? No customer service representatives on the East Coast? Unbelievable.

5 people found this review helpful
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Verified Reviewer
Original review: Jan. 3, 2018

The drive thru attendant was rude. Had an attitude. She hastily gave me my order. When I asked for a straw she threw it and closed her window. Horrible way to treat a paying customer. She gave me no receipt.

7 people found this review helpful
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Verified Reviewer
Original review: Dec. 28, 2017

Dunkin' Donuts at Astoria Blvd. Queens across the street from a supermarket zip code 11369... Worse service Ever! They treat you're like an animal. The person who make your sandwich is always mad and throw your bag in the counter, call your number like she hates her job, the cashier is always ready to argue with you because they make an error and you have not right to ask, they love to speak in their language in front of you in a tone of anger, they always mess up the order. This staff needs training. They don't know what they doing, I see them arguing with customers and myself because they treat you very disrespectful and they are extremely RUDE. The atmosphere in this place is negative, I'm not going there anymore and neither my family. Also I'm telling my friends, if you go there be prepare to rude attitude. They prepare your food very slapped and careless.

8 people found this review helpful
Verified Reviewer
Original review: Dec. 7, 2017

I often stop at one of two Dunkin' Donuts stores on way to work at night. Why are they open 24 hours, they NEVER have anything in there. Most all of doughnuts are gone and what is left is usually dried out! If they are going to be open 24hours they should be able to sell the same products during the night as they do during the day. I like my doughnuts fresh also, not hard and dried out and they will still sell it. Not good, I have gone through your drive-thru only to get to work and have a bag of crappy doughnuts. Very unhappy!

10 people found this review helpful
Verified Reviewer
Original review: Dec. 7, 2017

This morning (12/7/2017 @ 8:03am) visited Dunkin Donuts location at the Lake/Randolph Redline Train Station in Chicago, IL - Store #350753. For one, poor service - you get nothing but attitude when you ask for something out of the norm (I guess it is out the norm for them - when you ask for black coffee, no sugar and cream, and bacon, egg with NO CHEESE on a croissant) - I am allergic to dairy products - cheese and cream upset my stomach. On my way to work - do not need to be spending a whole day in the washroom.

Secondly, food is terrible! RECEIVED a STALE croissant bun and the bacon was spoil. This hasn't happened once!!! It has happened to me four time already now within three months. I have reached my point where I have to complain (I am not a person who make noise just to be making noise. Most of the time, I let things go.) I've said something to the manager before - she acted like she didn't care - acted like resolving the issue was a problem for her. In addition, it is not sanitary - I saw them making my sandwich on the nasty counter without using the wrapping paper and one plastic glove on instead of having two gloves - that time I have refused the sandwich and asked for my money back.

This is when I had to come back to have them redo my sandwich because it had cheese on it - when I clearly stated did not want cheese! I had stopped going to Dunkin Donuts for a while and decided to try them again - then received a sandwich with spoiled bacon. This morning received spoiled bacon, stale bun and coffee with cream. I done with Dunkin Donuts!!!!

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4 people found this review helpful
Verified Reviewer
Original review: Dec. 1, 2017

I never complain about businesses but this needs to be reported. The DD on Delsea Drive made me horribly SICK. I was violently throwing up after drinking their coffee, had to miss a day of work! I knew there was something wrong with it the minute I tasted it, it just tasted old like they never changed it. But I was on my way to class and drank it thinking so what if it's been sitting a little? I was wrong. When I went to call corporate I WAS ON HOLD FOR 2 HOURS UNTIL SOMEONE ON THE PHONE!!! THE girl had no sympathy for my situation at all and transferred me over. ALL DD need to be closed down until they are INSPECTED!!! I know a few girls who have worked at the DD on Delsea Drive near the car wash and they said they have rats and roaches. Someone needs to look into this! These places are ripping people off and making us sick!!!

14 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 29, 2017

I went to Dunkin today as it is located across the street from my office. My order included a chocolate frosted donut. The lady at the drive thru handed me the bag of donuts, I opened it and pulled out the napkins on top which in turn pulled off all the chocolate on the donut. I took the napkins and passed them to the employee, she refused to take them. Stated she had nothing to put them in. I told her they were from the donuts she just gave me and she told me to use the garbage can in the parking lot, I responded by telling her that these napkins were on top of the donuts and have ruined the donuts. She then pointed to the parking lot and said nothing.

I got irritated and said that she needed to stop being ** and listen to me. Her response was, "I am not taking your ** trash. I don't ** have to." She kept swearing ** this and ** that. Another person came over and asked what the problem was... She never spoke to me... Went and got another donut and handed the bag to me. I said, "Excuse me but this is my third time here and you guys keep putting napkins on wet chocolate frosting. She looked at me, said sorry, turned her back and walked away. I get to work and the donut she handed me was without frosting thanks to a napkin. I realize I shouldn't have said the word ** but the employee should have never told me ** over and over again. This is ridiculous.

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3 people found this review helpful
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Verified Reviewer
Original review: Nov. 1, 2017

I went to Dunkin’ Donut, ask for a Caramel Latte with Almond milk before I order it on the go, to make sure the young men doesn’t get cow milk to my Latte. So he say ok. When I get my Latte I left thinking it was Almond milk. Latte was really hot so I can’t sipping on it at all. I start driving and got into a red light, I got the Latte and took a sips twice, I keep on driving, two minutes later my throat start aching so like swollen, I desired to stop the car on the next exit. While stop there I call the Dunkin Donut twice asking the guy if he got Almond milk on my late, he didn’t answer.

I always carry an EpiPen with me, because of my allergies to a lots of fruit, animals, plants, even Milk, soy as well. I decided to call another number to complain and no one answered. I was desperate, so I left a message in which I got someone who call me back in like 10 minutes away from my message. Spoke to him and he understands, later protecting the guy at the Dunkin place. I call corporate office. No one got back to me. Consequences on this day, I end up having an endoscopy and another test run by the allergy clinic. They haven’t take responsibility on this matter. I am asking to be reimbursed also to be paid for everything they did and the treatment I have to be going through it.

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11 people found this review helpful
Verified Reviewer
Original review: Oct. 26, 2017

I've been using Dunkin's app for quite a while. As I feel comfortable using the app and purchased hundreds of dollars of cards for my daily consumption. It stopped working 2 weeks ago. Emailed and Facebook support days ago with no reply. Very bad customer services. Got to switch to something else.

5 people found this review helpful
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Verified Reviewer
Original review: Oct. 16, 2017

Self with son visited your outlet at City Centre, Dwarka Sector 12, Delhi today at 2000h. We purchased a box of 9 donuts. The salesman, Jitender gave a booklet for free coffee. I asked him if we can get two coffees free against our purchase to which he answered in the affirmative. I gave two coupons and waited for around 10 minutes. There was no sign of the coffee. Then when I asked him again, he told that I have to purchase two donuts again for that. This has been a humiliating experience as he should've told us clearly in the first place. I'm real wild due to this experience and am planning NOT TO VISIT any of your outlets in future. Thanks for spoiling our day.

7 people found this review helpful
Verified Reviewer
Original review: Oct. 1, 2017

I went to the drive up window at the Diamond Hill, Cumberland, R.I. Dunkin' Donuts. My husband wanted a chocolate frosted coffee roll. There were other things in my order a coffee, tea and 2 doughnuts. The female staff on the speaker said they had maple frosted and plain. I asked if they could frost the plain and she said "no". There was no one behind me in line and you could see the inside of the shop had no other customers. She said "do you want the plain or maple or not?" I took the plain. When I got to the window to pick up my order I asked why they couldn't frost the coffee roll and was told "too many people were asking us to frost donuts and we were running out of frosting". Maybe you are making the wrong type of donuts for this area market???

4 people found this review helpful
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Verified Reviewer
Original review: Sept. 9, 2017

September 4th. Keyport NJ location. Broad St. After coming home to find my complete order wrong, I called DDs store. The manager told me, "No problem, come in the next day and it would be fixed." The cashier the next day pretty much called me a liar in front of the other customers. I explained the mistakes on the order and who I spoke to about it. I didn't have a receipt, (I found it later) but the manager was aware of the situation. I was told the manager could not be reached. Then, I was told he was on vacation. This cashier, who has as probably around 19 years old, then told me I was probably in the wrong location. What? Also, that I could not have gone to that DD's because they did not to open at that time. I went there at 8:30 am. Was this a joke? They open at 5.30 AM. I only go the same DD. He kept asking questions treating me like I was lying.

I left embarrassed and offended. He was rude and arrogant. That night, I came across my receipt so I took it back to the same cashier the next day. He offered no apology. Just scrutinized the receipt. Finally, he gave me my money back. When, I told him he shouldn't treat customers like that, he said he didn't know what I was talking about. I then asked for a copy of the receipt I had just handed him. He refused. I asked for the GM number, he just shrugged his shoulders. That's the last time I will ever go a DDs. Sorry I can't provide the receipt. The cashier, Lewis, would not give it back, nor would he give me a copy. I've called back to speak to a manager three times. No one is ever available. I guess I'll call corporate. But, my family are no longer customers at this establishment.

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16 people found this review helpful
Verified Reviewer
Original review: Sept. 5, 2017

I write more unethical reviews than good ones. I try but they are harder to get printed. But I am a KK person and never DD. But this one is outside of a hospital I have been to 5 times and every time my friend wants his doughnuts especially after hospital food. But in NYC and I am not exaggerating, but it's hard to find great service with a smile and to add to it a big heart with a conscience. Every time I get the same kid and the 1st time I only needed change for bus home. And they are not supposed to do that without a sale. But I know there's a button on the bottom and it is used at their discretion. So I never forgot that because I'm used to mediocre service and after 7 years in NYC, I'm immune to it.

But this last time I went in for change because I was leaving the hospital after being released. I needed change and bought 2 doughnuts as not to take advantage of the button. And I paid and he gave me change and I said please keep a dollar, and he said that's too much. This kid is so humble and I wish I knew the name on the ticket was him. Because I'd call DD home office and give him a great review. The whole truth, this store is too clean to be a franchise. And usually the owner is out there eyeing everything. But every time all college and or hs kids. In the south including W. VA & Maryland things are different in personality and great pride is taken. I do not notice the same persona here.

I know that on 9/1/17 @ 6:36 pm I had the same cashier but I noticed everyone else & don't want to single him out but he's the only one I had and the store was all times spotless and customers were respectful. And too bad I am a picky KK person and not a DD person. In Ga in the 80's, working age was 13 with a parent's consent. For 35 year's I was in customer service and I would have never gotten away with calling someone an unthinkable name or show an attitude towards the customer. I hope this review makes it on the list of Consumeraffairs.com of ethical standards on a business.

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5 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Sept. 1, 2017

Dunkin’ Donuts passes on price increase to customer. Went from $2.10 to $2.18 to $2.28 for a medium hot regular coffee. I don't care if it's cheaper than Starbucks. It's still too much for a cup of coffee. It's unfair the company makes so much money. Are you kidding me? Stop being greedy and raising cost!

12 people found this review helpful

Dunkin' Donuts Company Information

Company Name:
Dunkin' Donuts
Website:
www.dunkindonuts.com

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