Dunkin' Donuts Reviews

You walk in and you have 2 people. They focus on drive thru and I wait 15 minutes to even get their attention to get one cup of coffee. I was the only one in the store. I am a rewards member but rethinking my options. Please get workers.

I had my order messed up twice, got it fixed partially and was told to come back around for them to fix it and when they told me they’ll fix my order they said they’ll fix it at the window and instead of giving me the 12 frosted donuts I asked for they only gave me one and I wanted a refund if that’s all I was gonna get for them messing up and giving me 12 of the wrong type of donut.

I used the drive thru for my order and ordered chai tea and cafe con leche both with almond milk, also got a a glazed donut and croissant with bacon and egg, cheese. The quality of the food was horrible. The chai tasted like it was rancid, cold. The taste was the worst I have come across, since I do love Dunkin. The coffee was worst. Cold and tasted worst. The donut was old and almost hard, which to me it says that it was old. I got so upset that I don't plan to go back to that location anymore. I threw everything away, $18 and change. Just throw out to the garbage. Worst ever. The location I went to is: 1111 Bartow Road, Lakeland Fl 33801.

The staff was busy with online ordering. After 5 minutes of waiting I notified the staff that I am waiting for ordering. After another 15 minutes gone by. She still didn’t care. I believe I am patient enough

I enjoy going to my Myrtle Beach Dunkin' Donuts, but for the last year or so the amount of frosting and cream filling has dwindled. Today, not only was the frosting not even covering the top of the donut, I could see through the frosting in places because it was so thin. The cream filling was also skimpy. I gave the 3 stars because the service and cleanliness were very good.

I have been ordering from various Dunkin' stores for the past four years. Their Caramel Iced Lattes were good until the past six months. I think that they are cutting back on the caramel and espresso. It tastes like a cup of cold milk. I’m tired of going in the store and asking them to fix it. I’m not going back. Don’t waste your money! I do not recommend!

I always go to the Dunkin on Battleground on Greensboro. The drive-thru lady older ** woman was so nasty to us because they got the order wrong and we told her nicely and she got mad and said, "That’s what the hell y'all ordered" and close the window. I then went inside and she cursed me as I was talking to the manager who was quiet and scary looking. The manager didn’t say anything as the lady sat there cursing at me. I then had to let the lady know I may look like a kid but I am not a kid. I asked for corporate number so I emailed them and they said someone will get back to me on 2 days, nobody reached out to me. I will drive out my way to go to another Dunkin every time. Until something is done I will never go back. That lady was wrong and nasty.

How in the heck can a donut place that is open all day run out of donuts by 930 am?! This is ridiculous and not the first time this has happened, They need to get it together. They either need different help or to care.

I went by the Dunkin’ Donuts in Greensboro Georgia to get my hot chocolate and breakfast it was the best I ever drink in an long while. These two guys Chrys and Quan is and pro with there excellent service. Thanks you guys.

I went to Dunkin' Donuts this morning to grab some sausage egg and cheese croissant sandwiches. They were out of croissants I would have had to wait for half an hour for them to make more! I feel that if you were going to be in competition with other restaurants you'd better make sure you have plenty of quantity on hand! I feel that with this Sandwich I could have went to McDonald's and save me a lot of money instead of paying this amount for these sandwiches! I will never go back to Dunkin' Donuts again for breakfast these people need to learn how to make more Instead of less! The staff was friendly. That's about all I can say about this store. I have no good reviews for it!

I want to give Shout Out to Mikayla an Associate at the Penrose Ave. South Phila Store. Mikayla is a Sweet, Kind young lady who always has a Smile and Hello. She is very thorough and terrific in her role.

I ordered a medium coffee and a bagel at Dunkin Donuts in East Meadow NY and paid in cash. When I looked at the receipt it had an additional charge of 50 cents for a beverage. When I asked the manager about the beverage charge, she said it was for sales tax. I questioned why it appears on receipt as a beverage and not as sales tax. I told her that this appears to be fraud. She had no answer.

Good afternoon. I am writing regarding a recent visit to Dunkin Donuts at Detroit Airport. The staff, including the supervisor, were extremely rude to me and other customers. I am a frequent shopper and have never experienced such distasteful and unprofessional behavior as I did in store #2201 (PC# **). At 4 am, when the other stores were opening, I asked Makayla if they were open, and she rudely told us to stand against the wall outside and wait until around 4:15am. Thereafter, she came and started to open the store and shoved the dividers and signs where we were all standing without saying anything.

My son went and purchased three glazed donuts. Turns out there wasn’t any glaze on them so he wanted to return them for another kind. The worker was really nasty. Told him he couldn’t change the donuts without supervisor!? So I went down and ask to change them out and asked, "Why you need a supervisor to change out donuts." The guy was still really rude. If he has an issue with people because of their color he needs another job!!!!

The only reason I even give it 2 stars is because the mango/pineapple drink. The food was horrible like it's been sitting forever and it was only 9am! I ordered hash rounds, which they only gave me 6, a ham & swiss croissant stuffer, which had 1 small piece of ham wrapped around a piece of Swiss in ALL THAT BREAD! Ridiculous and a waste of money.

Coffee and service are fine. I am tired of the leaking from the lids. Employees should be checking to make sure this doesn’t happen. All facilities have this issue. The quality of cups are cheap. I drink coffee every day and the last year cups are leaking from the cap more than ever.

What I don't understand is that how only a couple of the Dunkin' Donuts do the refills on their cups that we purchase at their stores and others do? And when you ask them they give all different kinds of excuses. Some say "O we can't take your cup." Others will say "We don't do refills." Others say "We have to charge you for a small". We paid for the huge cups so we can walk around marketing Dunkin' Donuts and when we go to get the refills and it's not like we getting a free refill 'cause we still have to pay something. And it sucks that I have to check which Dunkin' does the refills cause I've gotten to the point where I walk out and go find a different one. And I get Dunkin' every single day two or more times a day and I also bought almost every cup you sell. That should be fixed.

I have asked multiple times for a sliced not toasted sesame bagel with Snakin' Bacon, every time they have forgotten the snakin bacon, toasted the bagel and put cream cheese for no reason. Never going there again!

I am a regular at this Dunkin Donuts and was disappointed in the service @ 5:15 am no other customers and because my order was longer than their guidelines the requested we come inside. We we're running late for a train, maybe they can make an exception especially for a repeat customer for 2 years. But now I won't ever go back!

I have been working near the Dunkin on Pond St, Ashland for about 5 months, every single day I go in there to buy my breakfast. There’s not a single day where I don’t have a bad experience. My orders are ALWAYS wrong, the staff are slow. Today I asked for a Signature Latte and they first thought it was a Pineapple drink (which I don’t know the name) and I said “no, I want a hot signature latte and a stuffer croissant”. When I go pick it up at the window they gave me a ICE signature latte. I said to the guy that I asked for Hot and got into a argument with about how did I asked for ICE. I told him that I know what I asked for and he went change my order. I just notice right now that he gave me a regular medium coffee.

The bacon is crisp, the staff are superior! This is my favorite spot in the morning! They are always so professional and courteous. This is better than any Starbucks I've been to! They really care and the food is fresh!

The store refuses to give me a refund. Zia a worker was very disrespectful, he called me stupid and told me I had to come back tomorrow to get my refund. Please train the staff on customer service. Thanks.

There was nearly nothing in my taco. I’ve had better 99cent tacos. Is it supposed to be filled or not? For $3.19? Definitely NOT WORTH IT! Please remove from menu or learn how to make better tacos! Will not order again.

Worse experience. Employees screamed at me when I was try to order. Wrong food worse service. I spend 24.61 on food and my order was wrong. Employee refuse to Provide her name also did not change my order.

This is my favorite place to go for cold drinks and good eats. Staff at this store is very friendly and helpful. This is a Dunkin go restaurant that offers walk up service and has outdoor seating for summer. Opens at 5am and closes at 8pm every day.

I usually go to Dunkin in Westampton, NJ and the experience there is horrible since they hired new employees. I ask for coffee, cream and sugar and they must put a couple drops of cream cream because my coffee lately has been too dark, their donuts barely has filling and their donuts be hard. A couple times my coffee cup was 3/4 cup filled with coffee. This isn’t the only Dunkin I went to that has gotten bad. Dunkin has gotten bad in all states. You complain and they still continue to do the same thing. I guess I will have to stick to Krispy Kreme. I emailed corporate with pictures of fonts with barely no powder and cream and coffee given to me 3/4 full. Nothing has been done. Donuts still have barely no cream, hard as a rock and I got it at 12:45pm and there isn’t barely powder on the top.

I went to the Dunkin Donuts in Pueblo, CO yesterday and had one of the best cups of coffee I've had in a few years. The order was completed by the shift lead and she went out of her way to customize it for me. Better than Starbucks and cheaper too! Thanks!!

I simply said hello, and the worker said “Do i know you?” in a very rude way. Unacceptable. I am never coming here again, this offended me very much and I will never simple start a conversation with anyone else again. Very very rude staff.

It was small and very sad breakfast taco. It cost 2.99 and it was pathetic. Even though it tasted good I was not happy with the finish product. The picture was way different from what I ordered. It wasn’t even warm.

This was the worst old fashion donut I have ever got from them. It was dry and hard. I went to the same one about a week ago and got a bagel with cream cheese and it was just as hard. That’s why today I wanted a donut. I have always loved Dunkin' Donuts but after these two visits I’m not sure if I will ever buy any food from them again.

I ordered size XL sweatpants (marketed as unisex sizing) for a jumpsuit bar crawl with friends. I am a woman who typically wears size 12 jeans, and thought the XL would be a bit on the larger side, but I was ok with that because I'd rather they be too big than too small. The XL looked ridiculous on me and barely went up over my hips. I returned them (had to pay $12 for shipping after an email exchange to initiate the return) and purchased XXL, but these were not much better. While they did go up over my hips, it looked like I was wearing a diaper underneath and the waist of the pants did not go up very high. Super disappointed in the size options. As a larger company, one would imagine that they would have Mens and Womens sizing available, or at least have better size quality for their unisex sizes. I am a Dunkin fiend (get my iced coffee every morning before work) so this was super disappointing for me.

While leaving Henderson, NV for a long drive home early one morning, I wanted a good breakfast which is exactly what I didn’t get. First of all, don’t waste your money on a breakfast bagel. Honestly, the worst bagel I have EVER eaten!! It was hard, burned and tasted bad. Poor, poor quality. The worst of all was when ordered a soda. It came in a bottle, so I requested a glass of ice. I was charged $2 for a plastic cup with ice!!! Isn’t it common to go to a restaurant and expect a glass of ice?!? Never returning to a Dunkin Donuts again!

First I like to start off with cups. The large cup is the same size as the medium. It looks bigger but isn’t because the bottom of the cup is higher than the medium so this is a total ripoff. Second is I been charged $0.60 extra for an extra pump of flavor coffee. Really that’s a ripoff also. Dunkin’ Donuts is just ripping the people off. Something should be done about this.

It appears DD has resorted to freezing their food items & thawing out for purchase later. Cruller donuts dried out in the middle instead of wet like they should be if fresh. Eggs on breakfast items still ice cold, & bagel tasted hard & chewy like bread gets when it's microwaved. I'm guessing people running DD wouldn't eat this food, so why ask people to pay to eat it?

Liberty, MO: For a donut shop they are always out of most donuts asked for. Even food. Time of day doesn't matter. Other shops don't seem to have this consistent issue. I will drive the extra distance to another Dunkin' or another company.

Kimberly ** is the most unprofessional manager I’ve ever met! She works at Dunkin in Elkhart on Napp St. She is rude! She only cares about her own personal problems. She told the lady standing in front of me in line “I’m the GM. If I said we can’t make it, it means we can’t make it and you need to go elsewhere.” She also told a co worker behind the counter to “Go home if you need help. You're too incompetent to work here.” I’ve never seen such disrespect. As long as that company allows her to be employed my family and I will never return. This is unacceptable and a disgrace to the company!

Placed a order and was waiting & waiting then I noticed people that were pulling up in the drive through kept getting their food: people that was coming in after me was receiving their food, by the time I got my stuff my friend's food and coffees were already cold then I had to wait more because they gave my food to someone in the drive through. No apologies. All I got was, "Here is your food" and "We can’t help. What happen. We are short people today…" Wow. Just wow!! But yet you helped your drive through over and over and the people behind me, Very disrespectful and disappointing, to where I constantly go here but today is the 1st time I made an account to make this report!! Now that should speak volumes to your company and your managers / owners/ team lead.

Got a grilled cheese sandwich at the west Tallahassee Dunkin the other day and it was by far, the worst sandwich I have ever tried to eat. It was as if they grilled it the day before then overcooked it in the microwave when I ordered it. The edge was very hard (especially the overcooked cheese) and biting/tearing the bread was nearly impossible. I ate about 1/3 of it before I threw it away. Then I got really sick later that day. Needless to say, no more Dunkin for me.

I live in Tampa ( Temple Terrace) Florida. I live next door to Dunkin' Donuts on Fowler. I do NOT use this one. I go to the one on 5302 E Busch Blvd, Tampa, Fl. They are fast, efficient, kind, and they know you, when you walk into the door. Amazing Crew! I've been there with 12 people ahead of me and I'm served quickly and in my car in about 5-7 minutes. The one on Fowler is slow & very rude. I commend this store# 302055 located at 5302 E Busch Blvd, Tampa, Fl 33617 (813) 989-2039. I am a Manager 30+yrs for a chiropractor located around the corner from them. I know what customer service is. This crew has it!!! ** is a fantastic manager..Just wanted to recognize this store for Dunkin Donuts.

Came into Mount Prospect Dunkin, while waiting to get into doctor. Had a coffee & doughnut. I finished coffee & needed a refill & girl today me they dont do refills! Wth! I had to pay another 2.83 for another small coffee! Not even as good as McDonald's! Don't understand how people love this coffee! McDonald's does free refills! I'm even able to get a senior coffee there! Just RIDICULOUS how mych they charge for a SMALL COFFEE!! Robbery!!! Also their chairs in store are SO incredibly noisy when moved! Company needs to invest in better quieter chairs & offer free refills on coffee!! Please look into it! I won't buy another Dunkin coffee ever again, unless they're the last place! Disappointing!!

My boyfriend and I were trying to order our food and drinks. But our cashier was very rude. After several attempts to order they kept walking away to make other people's food. I am very disappointed at this point. Even after the order the employee was very rude to us. She accidentally forgot something on our receipt and rudely told us to get back in line. And snarkily said "You can say thank you to the guy who just paid for your doughnut." Customer service is out of hand here! I work in retail myself but I would never treat a customer like this. So disrespectful!

Orlando Florida 1105 South Semoran Blvd 32807 near La costa Dr. I have been going to this store for 22 years and up till the last year I never had a problem with this store. Almost the entire staff with exception to some night staff, is made up of nasty, rude, abusive people. This staff has no clue about the meaning of customer service. I however have dealt with nearly a million guests and know the meaning of good customer service. It's saying hello, how can I help you. have a nice day, please come back and Thank You for coming. What it is not. Is saying what do you want, are you going to order something or you're rude. I won't serve you. Sometimes customers come in screaming and cursing and you simply say "Sir I will be happy to help you, If you just stop using that language.''

This company, all franchises, owe me $15 for all the times I have paid for extra pumps of caramel, but have NEVER gotten. Why do they charge you for things you DO NOT get? It does not matter what location you go to, they all charge you for asking, but don't give you what you paid for.

Great service at RochesterNY DD on Hudson/Irondequoit. Lady was obviously trying to close but very friendly and helpful. Great experience for someone who needed some caffeine. I would recommend for great service

Dunkin Donuts has a Rewards Program which they recently changed over the Summer of 2022. The program used to offer Loyalty Rewards for purchases when you used their DD PERKS card at the store. When you accumulated enough points, you would earn a free beverage of any size. They have now changed the rewards program, where it requires you to use their DD APP in order to cash in on the rewards. I can still use my DD PERKS card to make my purchases (and continue to accumulate points); however, I do NOT own a device to which I can download their DD APP in order to cash in on any rewards I have now earned.

I am complaining about Dunkins new rewards, system. Before, once you accumulated 200 points you got a free beverage. Now you have to accumulate 900 points for a premium drink and you have to purchase something extra to get it. That is not right. We already paid through the nose for their products to accumulate our points, we shouldn't have to pay again to use them. They claim the products are free with our points so why do we have to buy additional items to redeem them. This should not be legal and it is misleading and unfair to the customers.

I visited the Portland, TN location on 10/29/22. I asked for a frape, chicken biscuit, and a Carmel machiatto. Everything I asked for the machine was 'broken'. After the third item not being available I asked, "what do you have?" She replied, 'donuts and coffee, there are only two of us so machines are down and everything is broken'. The employee was very rude and I'm highly dissatisfied that this was handled like this. A kitchen doesn't simply close because you are understaffed, things may take longer but not close.

Ok, we all know how great Dunkin' Donuts was in the past, and that they changed their name to Dunkin, though why is still under debate. Well, we just completed a month-long trip over 15 states, stopping at Dunkin for coffee almost daily. But, the donuts! The quality, variety, freshness, all pitiful! We didn't find a single one with the Apple & Spice, rarely a Boston Cream, no Coffee Rolls anywhere, and whoever heard of doing away with the plain cake donut. By the Way, LaMar's Donuts in Colorado are the best, try their Apple Sauce Donut.

I went to Dunkin Donut Khalifa street. Alain around pass 6 evening to drop by to purchase donuts for the birthday of my friend. When I went inside I was greeted by the personnel, duty that time it was Krishna and Tiffany so I started choosing different varieties of donut since I brought a bunch of it for the party, Tiffany suggested that they have ongoing promotion which is the 46 dirhams with free 6 donuts so I heard amazing and of course a little save of money.

I go to Dunkin all the time. They never seem to get my decaf hot coffee right. It always dark as hell. Consider 5 cream and 5 sugar I would expect my coffee light not dark. They always have an attitude when I ask them to remake it. Dunkin Do Better.

Why does DD have so little crème in them? There is about a spot the size of a quarter that’s it in those big donuts. All locations are the same as well. Krispy Kreme puts lots in theirs so please make changes.

This is the 3rd time in a row I've asked for a simple vanilla cappuccino and they have screwed it up all 3 times. Today I basically got froth with a little coffee in the bottom. No vanilla. Their whole dept is terrible!!!

I sent to the Naples store on Airport Rd and Pine Ridge to get a Macha drink. I asked for very little ice. The cup was full of ice. I reminded her that I didn't not want too much ice. She didn't care and have it to me without a word.

I don’t normally go to Dunkin’ Donuts but today I went before my college class to get a cup of coffee. I like sweet froufrou drinks so I tried a frozen caramel latte and it was AMAZING!!! Plus the customer service was great, thanks DD!

Going to store # 346783 is a Sunday morning tradition before church. I was never ignored and treated this poorly before, not even when the last manager was there. All I was missing was bacon on the avocado toast. I went in to tell them and the worker was friendly but the female manager was very rude and didn’t even look at me, she stayed on the other side by the back. I’m always very understanding about mistakes but rudeness is just not necessary.

I have been a pretty loyal DD Customer. There are 2 locations (1) by my work and (1) by my home. I have had nothing short but horrible experiences. Last month, I was told I was "Annoying" for requesting allergen info because I could not get my app to load. Normally I order through the app so I can check that info and customize.

Worst customer service I’ve ever seen, they never look up the long line of customer right in front of them, someone had to call the attention and complain before an employee (laughing on us) said to us “you guys don’t see there’s a bunch of computer screens right behind?"

I sent in a complaint to customer service. I feel like I should get compensation since I had to throw out the coffee and didn't eat the donuts!! I had to go to a doctor appt. so I couldn't go talk to employee at the counter. I want compensation for the prices they charge!

I love Boston Crème donuts. Now what I'm about to say I have experienced at EVERY DnD in multiple states...My question is Why are employees taught to throw a frosted donut upside in a bag? Is it a time thing? Just how many seconds would be wasted but ensuring the frosting side isn't flat at the bottom? Does no one think of it? Or do you simply not care? Either way it's just careless. So done with your lack of caring.

DD's food is OK but its coffee is crap and the Perks program is a joke, On top of it, many DD shops do not have a public toilet. Some of those who do keep it closed. I try to avoid DD whenever possible.

This is related to the Dunkin'Donuts at the Terrapin Row (College Park) , Maryland , US store specifically and the communication with their customer service followed by an email on 06/20/2022 to which there's been no response from the company which clearly shows their lack of service, care and no care attitude towards the customers.

Oneida NY Dunkin donuts coffee is trash. I stopped going there a year ago and I started driving 15 minutes instead of 3 minutes to go get my coffee because they can never get it right. I was in a rush with my children today so I decided to try Oneida again. Absolutely horrendous. I had to go in and when they corrected my order they gave me a worse coffee. Then I do not receive an apology or a have a good day or anything. The customer service is lacking in the coffee is the worst trash I've ever tasted. I tried my coffee and I spit it out immediately and it made me gag. I cannot believe that this place cannot employ people to make coffee the way people order it. Trash. Rt31 Canastota NY is where it's at. Go there. Oneida is for people who don't care what their drinks taste like. You want flavor and care, Canastota.

On July 15/22 I was traveling with my family to Poconos. We stopped at Dunkin' Donuts located on I-80 Exit 37, at 2:00 PM to get something to eat and drink. We made the order electronically. This location has the worst Customer Service I have seen at any Dunkin in my whole life. Our order was delayed and served incomplete. We were inside the store, not the Drive -through. When we claim the remaining order, the male employee responsible for that was so rude, disrespectful, and foul mouthed we have ever dealt with. Even when we requested to talk the Manager in charge, he tried to calm down that guy, but it was an awful spectacle. We courteously recommend that the Company pays more attention when hiring people to serve customers on the road. We will never visit any Dunkin Donuts in this country in the future. All my family, and especially my little grand-daughters, were so scared and traumatized.

Orlando Florida July 10 2022 on 1135 south Semoron Blvd Orlando Fl 32807 near la costa Drive. This store is the worst run store of any Dunkin that I have ever been to in more than 55 years. From NYC to California, Texas all over the country. The crew that is there around 11 am on Sundays is the most abusive, rude, nasty foul mouthed group of employees I have ever dealt with. The Girl ** was very nasty giving me nasty mean looks, being rude and when she thought I did not hear her using foul mouth words to describe me, then when I rolled my eyes, She (Go head and roll your eyes Blank Blank I don't give a ** ).

Stopped by the 408 Elmira Rd Dunkin and ordered 3 turkey sausage sandwiches and 3 drinks. The person repeated back sausage rather than turkey sausage so we corrected the type at the speaker. When we got to the window, we asked to add 3 hash browns, which they did for us. When they handed us our order though, there was only 1 sandwich in it. When we brought it to the attention of the young lady at the window, she cocked her head to the side and gave us attitude, telling us "well you are going to have to drive back around because we don't have time to add that to your order now - we still have to make the sausages". We would have been happy to accommodate, but the attitude was unacceptable and she made no effort to apologize for their mistake. Instead, we told her we would go somewhere else for the rest of our order. We went to the Meadow St location next and they did everything right, including repeating our order.

I frequent this location about 5 times a week. The lady that took my order had a wave cap on her head and she was very unprofessional. My order was incorrect- I tried to get her attention. She came over to the window and slammed the window. I parked my car and I went into the store and the lady that was waiting on me told me that she shut the window because I wanted special treatment. While I was in the lobby the same lady told everyone that was ordering they would need to leave because they were understaff. The lobby was full of Midway ISD students who looked confused and unsure as to what to do next. By far the worst experience.

Our hot sandwiches were served cold. Even the cheese on my bacon and egg croissant was hard and the egg was hardly lukewarm. They were clearly busy as the lady behind making our food told the rest of the customers that she will no longer make hot food. I would have rather waited patiently for hot food. Even if they were understaffed, I would prefer to just wait patiently.

Order a coffee with 2 Sweet and Lows and a apple fritter at Dunkin At Corlies Ave and Route 35 in Neptune NJ. Received coffee with cream and sugar and no apple fritter. At the window I e-ordered the apple fritter and paid with credit card. Received rest of order, but no receipt. I had to sound car horn to get any person to come back to window to get receipt. Not only was I given both receipts, but also received attitude. Poor service and the receipts were missing Store # and Survey Code numbers.

Almost every other day I order at drive thru speaker. It’s this one worker constantly give me attitude for no apparent reason. Today she slam the window in my face. While arguing and threatening me to have somebody come to job and whoop my **. Very unprofessional. Will be taken further action if I come back and she’s still employed!

Dunkin' Donuts chain make their chickens suffer from overcrowded and inhumane conditions. They have no room to move because they are forced into cages with way too many other hens. These cages are filthy and many of the chickens suffer severe claw disease from going through the crates or cages they are forced to stand on. They state they will make changes, but they DO NOT follow through.

My husband went to Dundee Rd Palatine Illinois Dunkin and order at drive thru my coffee. Large caramel macchiato that most of the time I order at Elgin during my work day but this specific store the coffee or the machiatto taste gross, first my husband order hot then when he got at the window they give him cold. And my husband said he order hot first. The register even give my husband dirty looked and when she check the receipt she saw it it’s hot that my husband order and they make the coffee. But machiatto taste so gross. They rush how they just pump caramel. I paid more than $5 in machiatto that taste so gross. I’m very very angry.

When I pulled up to the drive-through, I have a disability where it takes me a minute to get out what I need to say, the man taking my order was very rude and wouldn't even give me a chance to speak. Even when my caregiver said, "Give him a minute, he's trying" and he kept repeating, "Are you ready to order?" when I was speaking and when my caregiver said it, he still didn't get it right. Very annoying day there at the drive-through. I've been a weekly loyal customer for years.

However do not recommend the toast. It is not worth the price. One piece of toast with hummus and 4 pieces of sundried tomatoes. I can make the same thing at home for way less than they charge. I could see if this was outstanding but it is average at most for $3.99. Should cost $1.99 because that’s all it’s worth. Not very happy for the money I spent.

We have ordered Boston Creme many times. We've noticed an increasing shrinkage of fillings while being charged increasing more. Calls to the store were left unanswered. DDC has seemingly slipped from a pinnacle to the gutter!

I recently made my weekly trip to Dunkin' Donuts to purchase Donuts for the coworkers as I do weekly. When we opened the box we found heart shaped donuts (About half the size of normal). This is a total ripoff. If Dunkin wants to be cute about Valentine's Day with their donut shapes they should at least reduce the price. I'm sure these heart donuts are only 1/2 the size of normal. Dunkin has lost a regular customer. It's crap like this that puts a bad taste in the mouth of customers.

I go through Dunkin’ Donuts drive-through daily and since there has been new management they cannot get my coffee right. I use the Dunkin’ Donuts app, so there should be no question, however even if I go during peak times the coffee is cold when it supposed to be hot. Very disappointed, might start going to Starbucks.

I ordered 2 muffins, 2 glazed donuts, 2 coffees and a breakfast wrap through the drive through. When I got home I had only 1 muffin and a no breakfast wrap. It is too cold to go back to get the rest of my order. Why is it incompetent people think they should be paid $15 an hour. Later, as I read through their reviews, this behavior is fairly common.

My experiences are between Baltimore, MD 21229 and Silver Spring, MD 20904. Why is Baltimore Natl Pk one of the only restaurants that CHARGE MORE money and give less? I ordered the same Med Coffee, Bagel toasted with butter, egg and bacon on Frederick Ave. I was charged $6.98 before tax and given 3 strips of bacon, plus they charged $.50 for butter. I was charged $7.?? (tossed the receipt) on Baltimore Nat'l for 2 strips of bacon. In Silver Spring 20904 they did not charge for butter and gave 3 strips of bacon for $6.28 before taxes. Baltimore Natl Pk in my travels are the ONLY of the three that gives 2 strips of bacon and charge MORE. I also noticed that the bagel was a little smaller at Silver Spring, but much more tastier and fresh. WHY the difference?

I have always been a fan of Dunkin over Starbucks. I like being able to place an order on the app ahead of time, but I have to say that it’s worthless. They have never gotten my order right! I shouldn’t have to check my order to make sure that the 3 things that I ordered are correct!

Went to the Dunkin Donuts on J Clyde Morris Blvd and after ordering & paying we were given something totally different than what was ordered & tasted horrible. Can not reach the store or any other store via telephone! VERY FRUSTRATING!

We arrived at Dunkin Donuts on Winfield Dunn Parkway at around 12. It took them nearly ten minutes to address that we were there in the drive through and then proceeded to tell us that they were out of nearly everything we attempted to order. I ended up ordering a Caramel Craze signature latte and blueberry donut. Both of which ended up being incorrect when they handed them to us. When we pulled up to the window it took around another ten minutes for them to tell us our total because the girls working there were standing around chatting and laughing with one another. The girl that took my card was rude. My order was completely incorrect. I got an orange cranberry muffin and a hot peppermint mocha. I will never go back to this location again.

I can't believe this business even bothers to open its doors. Chances are they're out of whatever you want or they make it very sloppy and recently sat at the window for 5 minutes just for coffee I drove off without the coffee. Talk about the week. The stupid in the useless.

Dunkin' Donuts on NW 103 Street and NW 7 Avenue. Store operation is a nightmare. I entered the store at 6:18 am, only to be told they were not open to the public. On the sign it clearly states they open at 6am. This store has a number of professionalism issues that need to be addressed.

Usually 4-5 people standing around. Ordered stuff mini bagels this am. Order was frozen solid. Waited in line ordered again - same issue. Waited in line and requested that they at least try - order was heated so much the cream cheese disappeared. No "I’m sorry for the inconvenience" just “Here you go”. I go here a lot. Never again. Good coffee today but the experience is usually disappointing. The big, curly haired young man was pretending to shoot baskets as I waited. Do yourself. favor and go to Capital Blvd or Dunn Rd stores. This Dunkin’ is awful.

A while back I contacted Dunkin about my experience with coffee in one particular store. They gave my information to the manager who contacted me to describe the problem. He thanked me for my input and hung up. At no time was l offered a replacement for the coffee I paid for.

Ordered 2 bagels online and get to the store to find out they're out of bagels and had no substitutes. Asked for a refund of $4.28 and was told I had get thru the online app where I ordered. Have yet to receive it. Called several times to no avail. Sent two emails and still haven't received my refund. Very disappointed with Dunkin and their staff.

The name on the building is donuts, sad. Duncan needs better help.

I went through the drive through and ordered 2 medium pumpkin spice signature lattes and the sign said they were 3 dollars. The person told me the total which came out to 6 dollars plus tax. I get to the window and the person working there had no idea what we ordered and asked if I had ordered cold brews. When I told her again what I ordered the price went up and she told me that the sign was wrong and the prices were changed. Fine it's only a dollar or so more. They ended up taking the cold brews they made adding some milk or creme and then passing it off to me as pumpkin iced lattes which is not what ordered. At that point I was done so I took them and left. How is it possible that the person at the drive through knew exactly what I ordered and gave me the price but the person at the register had no idea?

Waited in line for over 20 minutes. By time I got to the intercom they waited 3 minutes before even addressing me. From the order being placed to receiving it took 10 minutes keeping me in line for 30 minutes. There was only 4 cars in front of me including the one at the window. Service time is terrible. Only ordered 2 drinks.

With the exception of a few stores, the donut quality is terrible. The donuts are not baked at the store and are delivered, and most of the time are not fresh and are doughy even in the morning. It seems like they heat or keep them under a heat lamp. For $11 a dozen, it's a rip-off!

Went there for breakfast and found an invoice folded in my egg sandwich, very unpleasant experience. Who knows what kind of germs I digested, call the headquarters and they took the info and say the store manager was going to call me and never got a call, definitely never go back to that location, Naples (Golden Gate Parkway location).

I was a passenger while my wife drove thru the drive-thru. The lady didn't understand what we were saying, so we drove on up to the window. She ignored us a while and when she did come to the window, she said somewhat angrily that they didn't take orders at the window, and said, "What do you want?" We decided to just leave. My wife is Asian, so I don't know if that had anything to do with it; But another time, they didn't understand my order and asked me to drive up. The lady had a key tattoo on her neck. I usually let it go if someone is rude to me, but when someone's rude to my wife, I have to say something.

Love this store. The employees always get and make my order exactly the way I want to. They are always really nice especially the girl wearing the hijab. I absolutely love her service. She is polite, and is patient enough to get my order and make it just right.

Today my husband and I went to the Mocksville, NC Dunkin Donuts. We have been avid customers for years, especially him. We pulled up to the drive thru and someone over the intercom said "Welcome to Dun....oh wait no one is there" and disappeared. We waited for about 10 minutes with my husband constantly saying "Hello, hello? I'm here. Can I place an order?"

I pre-ordered mine on the app which is supposed to help cut down on time you spend in line. They didn't start the order till arrival nor did they call to tell anyone they didn't have products available. More than one of my items were incorrect. None of which they corrected when told. Dunkin On Milligan is doing a terrible job at customer service and time with orders.

Me & my sister stopped here in between our work schedules today & the drive thru did not move at all for about 15 minutes, we then tried to go inside & the doors were locked in the middle of the day while the workers just stared at us from the inside. Also, upon arriving there was a full lobby of people inside, so they must have locked the doors for a reason unknown because they weren’t focused on their drive thru customers at all. I love this place but it was just extremely inconvenient with an immense lack of urgency regarding a time crunch & the workers were disinterested in what they were doing as a whole. This location was the one off of Kipling & Belleview in Littleton, Colorado.

Tried the new strawberry coconut milk refresher drink yesterday. It had a fake nasty flavor taste! Was horrible! Nowhere near Starbucks pink drink! I love their hot black coffee which I get almost everyday.

This afternoon my regular donut shop was out of Chocolate raised donuts. I decided to check out Dunkin on Snell Avenue a couple miles away. Line seemed short and I was optimistic it’d move fast. 45 minutes later I finally got to the place order part. Alleluia!! I ordered 3 chocolate raised donuts and 1 Boston Cream. Another lengthy wait to cashier and finally on my way home ready for my donut. Opened the bag and it contained the one Boston Cream and 3 CAKE CHOCOLATE GLAZED DONUTS!!! Argh!!!! Gave my hubby the Boston Cream and as mad as I was with the whole horrible experience threw out the others!!! That was my first and last Dunkin experience. It has felt good to take my frustration out with this review but .... will never return or recommend EVER!!!!

I purchased a dozen this am at around 10:30...of the 6 varieties bought, all were drying out already. But my biggest complaint was the lack of filling in the supposedly "filled" donuts: it was less than a tablespoon! So disappointing for something that used to be awesome.

Dunkin app has a glitch and is overcharging for the coconut milk refreshers (the stores systems are too). It's adding 50 cents on for the coconut milk when advertising at the store and the app says mediums are $3. Corporate is saying each franchise store can charge what they want. The sign AND mobile app say a medium is $3. How are they going to charge you an extra 50 cents for a main ingredient for the drink?!? Supposedly the district manager is going to call me. I will boycott them for price gouging in a heartbeat and take it to the media. Watch me.

First off let me say that I LOVE grilled cheese. So when my local Dunkin started offering grilled cheese as an option I was all over it. I ordered mine with ham. The sourdough bread, cheese and ham were terrific together. The biggest issue is the fact that it’s not GRILLED or even TOASTED! My sandwich was a soggy mess!!! I figured it’s a new product so I cut them some slack hoping they’d figure out the proper process to make a grilled cheese. Two weeks later and this morning I, once again, ordered a grilled cheese with ham. And once again - I got a soggy mess!!! Come on Dunkin - it’s not rocket science! Get it right or stop offering it as a viable option!!!

Since March of 2020, I have not been able to get a plain yeast doughnut with white icing. They always have sprinkles. I have tried at all times of day - even a few minutes after they open. Why is it so hard to have plain doughnuts. They have often been out of regular yeats doughnuts too. If you want to only sell coffee, change the name of the store.

The above store never can open on time, and or when I arrive at 4:00/4:05am I am told the coffee isn't ready and they just opened, when in reality they are suppose to open at 4am. At times this causes me to leave without getting coffee or just getting to work with 3 minutes or less to spare to clock in. There is NEVER AN HELLO, GOOD MORNING NOR THANK YOU and I feel as though that's poor customer service.

Dunkin Donuts this morning....YUCKKKK I have NEVER had bad at Dunkin but today...EVERYTHING HORRIBLE. So disappointed!!! Customer Service was horrible. Half food missing. Rest food horrible taste and wasnt even done. Ordered Sausage Egg and egg was runny. Blueberry Matcha tasted like watery paste. This location was on Harshman Dayton Ohio.

I ordered a bacon snacker and 2 avocado toast... The bacon was raw and the avocado toast wasn’t toasted and there was barely even a smear of avocado on the bread! I spent over $9 on awful food from the Macon Rd Columbus GA location... Customer service is awful as far as they don’t greet you at the speaker or window.. They state your total then hand you some awful food to go with their awful attitude! I WOULD NOT RECOMMEND EATING AT THE DUNKIN DOUGHNUTS ON MACON RD. COLUMBUS GEORGIA.

I downloaded Dunkin’ Donut app last Thursday to check out menu and 3 days later they tried to charge my credit card for a $15.00 gift card and I never entered any financial info, so be careful!! Not sure how they accessed my financial info.

I have been using Dunkin’ Donuts for years, including the app for mobile orders. However, I also go inside to order at the register at times, like when it’s a group order. Tonight my boyfriend and I went to a Dunkin’ and unfortunately it wasn’t good service, unlike other Dunkin’s we’ve been to! There were three bow tie donuts left so we asked for them and the cashier said “Those are for mobile orders.” My boyfriend asked, “Then why are they still there?” And she said because she hadn’t grabbed them yet. First off, when I worked at a store I learned that if a customer requested an unavailable product then something you absolutely should say is “I’m sorry but..”... this woman didn’t even apologize for the mistake. Her “Oh well” attitude in responding made her sound extremely careless.

I was on my way to work, went through the drive-through. Didn’t receive full order. I was upset because I was on my way to work. Went down the street to get on the interstate. I went back I asked where was my sandwich? The young man said he didn’t know what I was talking about. Then begin to tell the customer in the driveway, with a attitude like that I bet she sleep good at night! I didn’t need his smart mouth! Then as I was walking back to my car, he’s at the driveway with a smirk on his face! When they messed up my order!

Coffee at all locations is always inconsistent with quality and service. This business is supposed to be the experts and specialize in delivery of coffee products that are top notch. Price is heftier than Starbucks who we all know is the king of drinks! One large cup of coffee with a shot of espresso is 4.46. I can’t even order cream in my coffee at these locations because the variations of cream differs from who is actually making my drink. I order my cream on the side and anything else I put in it because there is no expertise in delivery or service.

It seems that unless it is before 10AM, one is unable to purchase a latte of any sort at any Dunkin in Southern New Hampshire. The machine is "down for cleaning" is what I have been told at 11AM, at 2PM, at 6PM. Like the mythical McDonald's ice cream cone, the Dunkin latte seems not to exist, and yet one can still pre-order a latte on the app. When one arrives to pick it up the staff will ask if they can give you something in place of your latte. Otherwise you have to call a phone number on the app and jump through hoops to receive a refund. It's a good thing Starbucks is just down the road.

I’ve been coming to the Dunkin’ Donuts in Barefoot Bay Florida since October when I took a new position with a nursing company. Every single visit there’s an issue from a dirty bathroom, to being out of product, to poor customer service. Why do I come back? Because it’s the only coffee shop that I know of in Barefoot Bay. Today I went in to get a vanilla CHIA and the girls stared at me with no response and I said, "Is there an issue" and she said, "We don’t carry that." Then she spoke up and said, "You’re not seeing it correctly" and rolled her eyes. I guess I’m going to have to go to Sebastian out of my way because this is the only Dunkin’ Donuts that there’s an issue with every time I go which is at least three times a week. And unprofessional sloppy manager to people who do not know how to speak to the general public.

Dunkin' Donuts in Northfield Center, Ohio situated next to Giant Eagle on State Route 82. Time 7:00 PM, Thursday, 12/17/20. Pulled up to drive-thru and asked if the Glazed Donuts were fresh. Clerk said yes so I ordered a half dozen. I then asked if the Crullers were fresh and the clerk responded yes so I ordered a half dozen and took home my order of a box of 12 donuts. When I arrived home I immediately sat down to eat my Donuts and Crullers. Wow...was I ever disappointed. The first Cruller I picked up was very hard...I had to break it into pieces in order to get it into my mouth to chew it...It definitely was not fresh.

This DD í have been going to for years. So has my family. We go through the drive through. But the guy who sells the bananas is very aggressive. He literally refuses to give me back my change.. whether it's $4 or $.50. Now he has a tip jar. So now he slams it and shakes it. He has harassed me multiple times, but then hits on me, making me uncomfortable. I cannot spell or pronounce his name, but I will leave a update. He is working right now. In the evenings he is usually not there.

Stopped at the drive-thru at the Dunkin in Bellevue, NE. Ordered the "Express Dozen" donuts. Got back to the office and the box contained only 11 donuts. Not sure which is worse, that they can't see a donut is missing in a box that holds just 12, or that they hire idiots that can't count to 12.

Ordered 2 cream sticks and 1 box of donut holes. Gave the drive-thru guy a $10 bill. "We have no change...is that OK?" What? You mean I don't get change for a ten?" "No, I mean coin; no coin change." Ok, then just give me MORE donuts in place of my change. "Can't do that." Wait, what? Kinda stupid policy, isn't it? "I can add more donuts but it will cost you more." OK, give me my cream sticks and donut holes and change. I drove away with 4 bucks change, two custard-filled (yuck) baby donuts, and a box of VERY stale donut holes. That place is a joke, but not so funny. Mental note: AVOID THAT Dunkin like the Covid!

Why was the ingredients in the Vanilla Chai tea changed? It is now made with liquid and the taste is disgusting. It was our favorite everyday drink. We will go somewhere else for our Chai. “Don’t fix what ain’t broken”. YUCK!!

9 times out of 10 I can not order. The App always says there is a connection issue or can not connect to the store. Takes longer to load the menu items than you actual wait in line. Pulling up to drive thru or ordering inside is actually faster.

The charli was shown to have caramel and it had none. It was by far the nastiest thing I have ever tasted. I would give it -500 if I could. Tasted like I was drinking watery dog poop. I can't even drink it all.

I go through the drive-through to order a cuppa coffee and a sandwich and I specifically asked for a cream and sugar and stirred. There was a line behind me so I decided to drive up a little bit then test my coffee and I physically had to go inside and have them either stir it or add more sugar. They stirred it. It didn’t work so they had to add more sugar. Apparently they did not pay attention to how many sugars they were putting in it.

Dunkin’ Donuts canceled my order after I put it in with Grubhub which is ridiculous because I ordered my coffee and drinks 30 minutes before closing time. I waited a hour until I got a text from grub hub that my order has been cancelled. Dunkin’ Donuts need to improve their customer service. I don’t appreciate getting my order cancelled when all I ordered was a few drinks, I gave them 30 minutes to make them and bring them to me. FYI I’m only 5 minutes away. I’m just not allowed to leave my work site so I tried ordering from Dunkin’ to get a few drinks.

I'm old enough to remember when Dunkin Donuts actually carried DONUTS!! I stopped this week and found a glazed, bavarian creme and possibly a chocolate donut on the menu. I remember donuts with sprinkles, nuts, cream filled, powder sugar and so many varieties it was hard do choose. If you're gonna have donuts in the name, ya gotta have DONUTS!!! Maybe call it Dunkin Sandwiches or Dunkin Soup and Salad. BRING back DONUTS.

Whenever there is a problem with app. or rewards it literally takes weeks to hear back, if ever. I have called, no answer after hours. Emailed, still no response, weeks can pass!!!! I am still waiting after reaching out last week. It should not take this long to respond!

Frankly this is my fourth poor experience at a brand new Dunkin' Donuts in my area of Petersburg, Va. Today I was handed a chocolate covered medium coffee cup. Who does that? The cashier noticed the chocolate on the cup, turned around as if she was going to wipe it off, and decided not to and brought it to me anyway. Last night I went for coffee and donuts I was first misquoted my total and the young lady apologized. No big deal but I'm waiting for my donuts and another girl comes to the window after my long wait, passes the donuts to me without a thank you for waiting have a nice day or anything. A time before I called asking if they had 6 Bavaria cream (yes I called because they never have any popular donuts available). I was told they had 6. When I got there they only had 2. When I mentioned I called the response was, "Oh that was you?".

Employees wearing insulting obnoxious and offensive political masks at work on 08/10/2020. On 08/12/2020 I complained about the restrooms being close. An employee Donald C. responded with threats of PHYSICAL VIOLENCE.

I am physically disabled and often order from Dunkin’ Donuts in my neighborhood of Bayside Queens. I use the DD app to place my orders. There is always something missing from my orders on more than 1 occasion. I’m constantly have to check my orders to see if anything is missing. I have to say I enjoy the product.

Every time I get an iced coffee from Dunkin I can't finish it because it's so watered down. It's like drinking water with flavor. I end up throwing it away. I order a small and I have to toss half!