Dunkin' Donuts Reviews

I ordered CUSTOM (Dec. 12) gift cards for my kid's teachers for the Holidays. Website said ordered processed in 2 days, and I paid for overnight shipment. Confirmation check says cards were shipped Dec. 17. However Fedex says cards are coming tomorrow Dec. 20, too late for me to give to my teachers. I can't return custom photo cards so now I am stuck with 6 cards with my kid's photos on them and had to buy new cards from somewhere else for my kid's teachers. I would give LESS than 1 star if it was possible.

My family and I just visited store #310171 in Ocala, FL, and experienced the worst customer service I have ever encountered. First, we had to repeat our order of 2 iced coffees several times through the drive-thru. The girl taking our order could be heard talking and laughing to other employees, so she did not listen to us order. She asked three times if it was hot or cold and was told three times: "Cold." We get to the window, and a guy brings over hot drinks. We told him we ordered iced, and he turned to tell someone that we ordered iced.

I stopped going when they changed the Rewards programs. It used to be simple, easy, worth it, but too difficult now and doesn't work with the app and they expire quickly. Ever since they changed it, I can't apply it to my order so....Pointless.

They didn’t have some of the items we ordered, and the coffees we received tasted dirty. The place as a whole is very unsanitary. We saw them putting their hands over where we drink our drinks without gloves and multiple different times. We ended up just throwing the entire order out. Overall awful experience.

On Friday, November 22nd about 8:15 a.m. I stopped at the Dunkin' Donuts store at 8000 Chester avenue in Cleveland, Ohio. I would never ever go there again and I suggest that you don't as well. It was my turn at the register. The young man behind the register began to take a tissue out and blow his nose and dig all up in his nose, then walk away from the register and continue to do what he was doing and then throw the tissue in the trash and come back to the register without even washing his hands. I asked him was he going to wash his hands? He gave me some answer. "I use hand sanitizer." Which I never saw. I informed him that is not enough to get rid of Bodily Fluid germs.

I had an incredibly frustrating experience at this Dunkin' Donuts location. I simply asked the employee to repeat my order to ensure accuracy, but she refused, insisting I move forward because of "a long line." I pointed out that only two cars were behind me, but she still wouldn’t confirm my order. When I asked for a manager, I was told no one was available. Instead of handling my request professionally, the employee began ranting and even raised her voice, claiming my order was “too large to repeat.” Ultimately, this lack of basic courtesy led to mistakes in my order. I’m genuinely disappointed with this level of service and hope that management will address these issues to improve the customer experience.

Ignored at drive thru. Had to go to window. No other customers. Long wait. Courteous but screwed up order. No sugar. Fixed by adding too much sugar. This has happened many times before. There are good Dunkin's out there. I will limit my visits to those that get my order correct.

Went into store at 84th and College Park Dr., LIncoln, NE location. Most of the half dozen or so employees in the store were practically lethargic. Ordered breakfast sandwich with no cheese and coffee. While waiting quite a while for my order, sacks were stacking up at pickup counter as numerous other customers were waiting for order, and employee that was there was just staring at the receipts without handing out any sacks. Finally, another employee came over and handed me one of the sacks that had my sandwich, but my coffee had not been included, so she had to rummage around for that part of my order and finally just asked what I had ordered and gave it to me. When I got home, I found that my sandwich had cheese even though the receipt indicated no cheese. Removed half with cheese and ate the rest, but the sandwich was not good at all. Food and service bad.

The store, located at 42851 VanDyke in Sterling Heights, Mi. 48314; had construction materials in front of the counter. Half of the chairs were on the tables. I went to wash my hands wondering why was there such disarray? The bathroom was beyond filthy with a large, animal-like pile of feces on the floor, partially beneath a garbage can lid. No garbage can was present. The toilet was filthy and filled with feces also. I was afraid to touch anything! The smell was abhorrent! I couldn't bear the smell long enough to take pictures. I knew I would not be purchasing anything and exited the restroom. The other restroom had an "OUT OF ORDER" sign.

Today I went and seen a bacon, egg and cheese bagel with hash browns and a coffee for $6.00. I ordered it and said 'I cannot have bacon can I just have egg and cheese?" I was told NO, you MUST get bacon to have that price. We went back and forth then she says, that's the way corporate wants it, bacon or no deal. The sandwiches are not premade, everything frozen, egg circles, bagels, everything comes separate and not premade right? So what is the problem? Doesn't it save you money not adding the meat? How many people due to religion or being a vegetarian cannot have bacon?! For me to order same food without bacon was about double the price!! She WOULD NOT give me no bacon at the special price. I find this offensive. I do not want bacon! Let alone their soft undercooked bacon! If there is a class action for discriminatory reasons, I want to sign up. It's not OK. The sandwiches are NOT premade. Just stop it. I will not be back.

Went to 175 TN-76, Clarksville, TN 37043 this past Saturday morning. Tried to order on two different kiosks. Both individually told me at the end that they were broken. $6 sandwich - out of eggs… no discount. Out of apple fritters. Waited 10 minutes with another customer that came and got served and left before they even started making my sandwich. Lady forgot to tell the kitchen to make. They literally made it after that in about 45 seconds. They didn’t heat it. I will not go back. Sorry, too many issues Dunkin!

Store number 357B on Highway 36 what a total nightmare. I went in a 6:50 in the morning. I left it 10 minutes after. That’s 20 minutes for one iced coffee, one espresso and one regular hot coffee. Unbelievable. I can’t believe how gosh darn slow. This group is never never, never never again.

I've been a loyal customer for over 50 years. I'm addicted to their coffee which I love. Drink 1-3 cups daily. The Simpsonville SC store on Fairview Rd is the worst of all the states I've traveled. Over the past year I have ordered a bagel with cream cheese. Each one was like chewing leather, old stale bagels. Ugh, not enjoyable and had to throw it out. I complained to Corporate and the told me the franchise would call me within 48 hours to address my concerns. Well a week had passed and No one reached out to me. I also emailed Corporate customer service to let them know I had not been contacted. Not even a reply back from them. I'm done with them after 50 years supporting them! POOR CUSTOMER SERVICE!

Anyone going to the New Castle Indiana Dunkin beware. The parking lot is way too small. If a semi is delivering the only way out is through the one drive-thru. There is no turnaround. The staff inside will let you stand waiting until they are completely done with whatever task they are doing. Not worth it.

Dunkin’ Donuts is got to be the most cleverly designed application or website. No kidding. You are able to sign up quickly and definitely able to verify the account through email for sure and reps are always available 24/7 to respond to your every need because they value your business.

Glad Dunkin dropped donuts from its name since super market donuts are often better. I have follow Dunkin Donuts across the country over the years but now they are offering an anemic version of past glory. When the company dropped its classic signature Dunkin Donut it began a downward slide in search marketing position.

I went in the drive through yesterday in Superior Wisconsin for a coffee and was very excited because it had been so long, I asked for my normal and they proceeded to tell me they could not make my drink because there was no way to ring it up, I proceeded to say that's the way I've always got the drink for the last 6 plus years, mind you I also used to work for Dunkin and I know how easy it is to accommodate to what a customer wants. Each person was different and wanted stuff that may not be on the menu but you make it anyways. Well they still would not make the drink for me and I was running late so I left, today I went back to see if someone else was working and would make my drink, nope same thing, she told me the same thing, but I still wanted it how I did so I asked if she could just ring it up as regular and just make it how I wanted it, she said no.

They do not hear listen to customer complaints, and some of the workers there are awful. I was going there every morning, and I used 500 points for a free coffee. The points were removed from my phone, but they did not give me the coffee. I show them on my phone the points were taken but they still refuse me my coffee. I was a everyday customer and was upset after they took the 500 points which they could see. All the money I have spent there everyday on my breakfast and they refused me a coffee when the points were removed. I stormed out mad telling them I was going there every day. And was going to call the corporate office. I did call and explained they treated me rude, the only thing they did was reimbursed my 500 points. I stopped going there every day. Finally, a few weeks later I did return, and they refused to serve me. UNBELIEVABLE!!!

This place needs some serious help! Ordered on the app and when I got there the order was not in the mobile pickup area nor was it even complete. After waiting for 5 minutes I finally stood at the pickup area and waited another 5 minutes before someone finally asked what I needed. The wrap I had ordered was no longer hot as it had been sitting out this whole time and 2 items were not even bagged yet and it was 2 Boston Creme donuts (already made) which the girl then basically crammed into a small sleeve and in the process smeared off the chocolate frosting all over the side of the bag. No apology for the mess either. Will not be going back to this location. Terrible customer service and a terrible experience for the $ spent. And would NOT recommend this location to anyone else.

Not sure what’s going on here at this location but for the last few months, you’ve had great customer service and now we’re back to lazy customer service where they let you sit at the drive-through for 10 minutes without even greeting you so you don’t even know if it’s working or not.

Went to Dunkin’ on 60 E unit Broadway inside Mall of America and the staff told us that they no longer cash and only card payment because they counted the tills. However, keep in mind this is only 7pm and the store closes at 9pm. Had it been closer to closing then sure we can understand. Manager said, "We don’t care if cash is legal tender, we already made the deposit." Staff was two ** descent who was on their phone the whole time. Also, dine in area was Filthy. It was disgusting.

They only get one, zero is not an option. I store in 6/25/25 at about 7 pm. Drive thru. I have a Dunkin' mug I bought. They said they don't do refills, I said OK. Since I was traveling I asked if they could just pour the coffee into the mug. They said they can't accept "trash" in their store. I said it's a Dunkin' mug! They said again, "We don't allow trash in the drive through windows." So I drove off and they were yelling at me. I have NEVER been disrespected when getting a refill. I guess they are working for Starbucks while getting paid by Dunkin'.

I know prices have increased, but I don't expect a decrease in quality. There's no more than a dab of jelly. If I wanted a plain donut, I would have ordered that. Also, they never have lemon filled, so my husband went across the street to Tim Hortons.

I have been going to Dunkin' for years but the Dunkin at 9100 Carothers is the worst. The place is dirty, customer service is poor but the blame there lies on lack of MGT at store and District level. Latest and last visit to this one besides being dirty had roaches out in plain sight in restaurant. There are others in the area that are clean and neat so skip this one.

I have used the Dunkin' Donuts app 3 times and have had issue twice and don't plan on using again. The first issue was that the product (Avocado Toast) was not available and they substituted with a lower priced item (bagel with cream cheese). The most recent issue was ordering Bacon and Cheddar omelet bites and the store did not receive the order after 15 minutes. They asked me if I wanted to order something else and I was not going to spend additional money. Supposedly my credit card will be refunded the $5.11 within 2 weeks. Too much of a hassle. Never had an issue with any other restaurant app.

It’s amazing how Dunkin' used to have the best donuts but when the super market like Big Y has donuts that makes Dunkin look sick! I mean that’s your primary business and they go downhill it’s a shame, the coffee's good but the donuts need help.

I'd like to know why Dunkin' Donuts doesn't have a more user-friendly app to redeem our points. You're making it very difficult for the customer and the clerks at every Dunkin' Donuts. Please make improvements.

I used to stop at Dunkin' in Freeville, NY mornings on my way to work. I have cut back my visits mainly due to the filthy conditions inside. I have stopped a few times through the drive through and the quality or lack thereof their food is absolutely disgusting. I stopped on Friday 5/3 for a sausage egg and cheese and bacon croissant, with a side of bacon. The croissant sandwich was horrible and, the side of bacon was cold. Am I wrong to expect the side of bacon to be warm at the very least?

Dunkin is the best place to go if you want a quick cup of coffee or a little bite to eat. The employees when I’m in there are working really hard and it’s a great sight to see. Thanks for great donuts.

Waited in drive thru for 20 minutes. I bought 6 glazed donut. They were not glazed yeast donuts. They were dense and not well made. Did not taste like donuts but pizza dough with icing. They cost 9.37 for 6 overpriced nasty donuts.

For a taste of the extraordinary, Dunkin' Donuts delivers with its inspired menu and impeccable execution. Indulge in the flavors of the world at Dunkin' Donuts, where every dish is a passport to culinary adventure.

Disappointed in Dunkin Donuts (El Paso, Texas, George Dieyer location). Bought two kolaches and the dough was raw—I could not eat it. I called the location and let them know, but one of the managers stated that that's the way they cook. Ok, beware, customers.

AMAZING customer service (staff Kara) and delicious donuts at the new Roanoke St Duncan Donuts in Christiansburg VA! This is my family's go-to for something yummy and sweet AND for friendly/fun service! Highly recommend!

Yesterday I went into the Dunkin' Donuts store that I used to go in often 25 years ago. I always bought an Apple/Cinnamon filled and a blueberry jam filled to go with my coffee at work. Well they didn't have these varieties. I settled for some jelly donuts but blanched at the $1.50 each price. I tried them this morning and they were stale and hard--not the tender , sweet delight that I used to love. There is a new store now near my current home. They also have a very scant selection of un-appealing donuts. I would recommend an ousting of the current CEO and the election of a new board. This appears to be a moribund enterprise.

This is my 2nd visit to Dunkin (2 separate stores) within 3 months. DD#1 I bought dozen donuts in store. They looked ok but were all stale. I was embarrassed because I was taking them to a relative's house. I could not believe a store SPECIALIZING in DONUTS offers staled ones! Seriously? 2 months later I tried again at a different location. I went into store and saw all front cases empty. I asked about buying donuts. Clerk pointed to a rack of donuts that was behind the counter and towards back area, literally 10ft away. I said I can't see them so she brought one of the trays. Guess that's fine for online but I want to see my donuts. They were not impressive but I bought 10. Took them to my grandkids immediately and they were staled AGAIN!! That's it for me, no more DD. Groceries have much better and fresher donuts

I contacted customer service because I tried to use a gift card on the app and the remainder of the purchase on my debit card. The total was $20.74, and my gift card was for $20. They charged my debit card for the whole purchase. I contacted them the day it happened and they strung me along for three weeks saying they were going to help me. I just wanted my debit card refunded and my gift card charged. They made me add more money to the gift card to accomplish this task, claiming I had to have the full $20.74 on the gift card. The app only allows a $2 minimum. I let them know that it was all set to be charged and didn't hear from them for a week. When I did finally hear from them they asked for my card information so they can refund my card, I gave them my card information along with the gift card information.

You walk in and you have 2 people. They focus on drive thru and I wait 15 minutes to even get their attention to get one cup of coffee. I was the only one in the store. I am a rewards member but rethinking my options. Please get workers.

She is amazing, funny person and she makes the environment amazing. She made my latte coffee craze. It is so good that I got another one on the next day but different flavor lol! Thanks mariam!!!! I will for sure come back.

I had my order messed up twice, got it fixed partially and was told to come back around for them to fix it and when they told me they’ll fix my order they said they’ll fix it at the window and instead of giving me the 12 frosted donuts I asked for they only gave me one and I wanted a refund if that’s all I was gonna get for them messing up and giving me 12 of the wrong type of donut.

I used the drive thru for my order and ordered chai tea and cafe con leche both with almond milk, also got a a glazed donut and croissant with bacon and egg, cheese. The quality of the food was horrible. The chai tasted like it was rancid, cold. The taste was the worst I have come across, since I do love Dunkin. The coffee was worst. Cold and tasted worst. The donut was old and almost hard, which to me it says that it was old. I got so upset that I don't plan to go back to that location anymore. I threw everything away, $18 and change. Just throw out to the garbage. Worst ever. The location I went to is: 1111 Bartow Road, Lakeland Fl 33801.

The staff was busy with online ordering. After 5 minutes of waiting I notified the staff that I am waiting for ordering. After another 15 minutes gone by. She still didn’t care. I believe I am patient enough

I enjoy going to my Myrtle Beach Dunkin' Donuts, but for the last year or so the amount of frosting and cream filling has dwindled. Today, not only was the frosting not even covering the top of the donut, I could see through the frosting in places because it was so thin. The cream filling was also skimpy. I gave the 3 stars because the service and cleanliness were very good.

I have been ordering from various Dunkin' stores for the past four years. Their Caramel Iced Lattes were good until the past six months. I think that they are cutting back on the caramel and espresso. It tastes like a cup of cold milk. I’m tired of going in the store and asking them to fix it. I’m not going back. Don’t waste your money! I do not recommend!

I always go to the Dunkin on Battleground on Greensboro. The drive-thru lady older ** woman was so nasty to us because they got the order wrong and we told her nicely and she got mad and said, "That’s what the hell y'all ordered" and close the window. I then went inside and she cursed me as I was talking to the manager who was quiet and scary looking. The manager didn’t say anything as the lady sat there cursing at me. I then had to let the lady know I may look like a kid but I am not a kid. I asked for corporate number so I emailed them and they said someone will get back to me on 2 days, nobody reached out to me. I will drive out my way to go to another Dunkin every time. Until something is done I will never go back. That lady was wrong and nasty.

How in the heck can a donut place that is open all day run out of donuts by 930 am?! This is ridiculous and not the first time this has happened, They need to get it together. They either need different help or to care.

I went by the Dunkin’ Donuts in Greensboro Georgia to get my hot chocolate and breakfast it was the best I ever drink in an long while. These two guys Chrys and Quan is and pro with there excellent service. Thanks you guys.

I went to Dunkin' Donuts this morning to grab some sausage egg and cheese croissant sandwiches. They were out of croissants I would have had to wait for half an hour for them to make more! I feel that if you were going to be in competition with other restaurants you'd better make sure you have plenty of quantity on hand! I feel that with this Sandwich I could have went to McDonald's and save me a lot of money instead of paying this amount for these sandwiches! I will never go back to Dunkin' Donuts again for breakfast these people need to learn how to make more Instead of less! The staff was friendly. That's about all I can say about this store. I have no good reviews for it!

I want to give Shout Out to Mikayla an Associate at the Penrose Ave. South Phila Store. Mikayla is a Sweet, Kind young lady who always has a Smile and Hello. She is very thorough and terrific in her role.

I ordered a medium coffee and a bagel at Dunkin Donuts in East Meadow NY and paid in cash. When I looked at the receipt it had an additional charge of 50 cents for a beverage. When I asked the manager about the beverage charge, she said it was for sales tax. I questioned why it appears on receipt as a beverage and not as sales tax. I told her that this appears to be fraud. She had no answer.

Good afternoon. I am writing regarding a recent visit to Dunkin Donuts at Detroit Airport. The staff, including the supervisor, were extremely rude to me and other customers. I am a frequent shopper and have never experienced such distasteful and unprofessional behavior as I did in store #2201 (PC# **). At 4 am, when the other stores were opening, I asked Makayla if they were open, and she rudely told us to stand against the wall outside and wait until around 4:15am. Thereafter, she came and started to open the store and shoved the dividers and signs where we were all standing without saying anything.

My son went and purchased three glazed donuts. Turns out there wasn’t any glaze on them so he wanted to return them for another kind. The worker was really nasty. Told him he couldn’t change the donuts without supervisor!? So I went down and ask to change them out and asked, "Why you need a supervisor to change out donuts." The guy was still really rude. If he has an issue with people because of their color he needs another job!!!!

The only reason I even give it 2 stars is because the mango/pineapple drink. The food was horrible like it's been sitting forever and it was only 9am! I ordered hash rounds, which they only gave me 6, a ham & swiss croissant stuffer, which had 1 small piece of ham wrapped around a piece of Swiss in ALL THAT BREAD! Ridiculous and a waste of money.

Coffee and service are fine. I am tired of the leaking from the lids. Employees should be checking to make sure this doesn’t happen. All facilities have this issue. The quality of cups are cheap. I drink coffee every day and the last year cups are leaking from the cap more than ever.

What I don't understand is that how only a couple of the Dunkin' Donuts do the refills on their cups that we purchase at their stores and others do? And when you ask them they give all different kinds of excuses. Some say "O we can't take your cup." Others will say "We don't do refills." Others say "We have to charge you for a small". We paid for the huge cups so we can walk around marketing Dunkin' Donuts and when we go to get the refills and it's not like we getting a free refill 'cause we still have to pay something. And it sucks that I have to check which Dunkin' does the refills cause I've gotten to the point where I walk out and go find a different one. And I get Dunkin' every single day two or more times a day and I also bought almost every cup you sell. That should be fixed.

I have asked multiple times for a sliced not toasted sesame bagel with Snakin' Bacon, every time they have forgotten the snakin bacon, toasted the bagel and put cream cheese for no reason. Never going there again!

I am a regular at this Dunkin Donuts and was disappointed in the service @ 5:15 am no other customers and because my order was longer than their guidelines the requested we come inside. We we're running late for a train, maybe they can make an exception especially for a repeat customer for 2 years. But now I won't ever go back!

I have been working near the Dunkin on Pond St, Ashland for about 5 months, every single day I go in there to buy my breakfast. There’s not a single day where I don’t have a bad experience. My orders are ALWAYS wrong, the staff are slow. Today I asked for a Signature Latte and they first thought it was a Pineapple drink (which I don’t know the name) and I said “no, I want a hot signature latte and a stuffer croissant”. When I go pick it up at the window they gave me a ICE signature latte. I said to the guy that I asked for Hot and got into a argument with about how did I asked for ICE. I told him that I know what I asked for and he went change my order. I just notice right now that he gave me a regular medium coffee.

The bacon is crisp, the staff are superior! This is my favorite spot in the morning! They are always so professional and courteous. This is better than any Starbucks I've been to! They really care and the food is fresh!

The store refuses to give me a refund. Zia a worker was very disrespectful, he called me stupid and told me I had to come back tomorrow to get my refund. Please train the staff on customer service. Thanks.

There was nearly nothing in my taco. I’ve had better 99cent tacos. Is it supposed to be filled or not? For $3.19? Definitely NOT WORTH IT! Please remove from menu or learn how to make better tacos! Will not order again.

Worse experience. Employees screamed at me when I was try to order. Wrong food worse service. I spend 24.61 on food and my order was wrong. Employee refuse to Provide her name also did not change my order.

This is my favorite place to go for cold drinks and good eats. Staff at this store is very friendly and helpful. This is a Dunkin go restaurant that offers walk up service and has outdoor seating for summer. Opens at 5am and closes at 8pm every day.

I went to the Dunkin Donuts in Pueblo, CO yesterday and had one of the best cups of coffee I've had in a few years. The order was completed by the shift lead and she went out of her way to customize it for me. Better than Starbucks and cheaper too! Thanks!!

I simply said hello, and the worker said “Do i know you?” in a very rude way. Unacceptable. I am never coming here again, this offended me very much and I will never simple start a conversation with anyone else again. Very very rude staff.

It was small and very sad breakfast taco. It cost 2.99 and it was pathetic. Even though it tasted good I was not happy with the finish product. The picture was way different from what I ordered. It wasn’t even warm.

This was the worst old fashion donut I have ever got from them. It was dry and hard. I went to the same one about a week ago and got a bagel with cream cheese and it was just as hard. That’s why today I wanted a donut. I have always loved Dunkin' Donuts but after these two visits I’m not sure if I will ever buy any food from them again.

I ordered size XL sweatpants (marketed as unisex sizing) for a jumpsuit bar crawl with friends. I am a woman who typically wears size 12 jeans, and thought the XL would be a bit on the larger side, but I was ok with that because I'd rather they be too big than too small. The XL looked ridiculous on me and barely went up over my hips. I returned them (had to pay $12 for shipping after an email exchange to initiate the return) and purchased XXL, but these were not much better. While they did go up over my hips, it looked like I was wearing a diaper underneath and the waist of the pants did not go up very high. Super disappointed in the size options. As a larger company, one would imagine that they would have Mens and Womens sizing available, or at least have better size quality for their unisex sizes. I am a Dunkin fiend (get my iced coffee every morning before work) so this was super disappointing for me.

While leaving Henderson, NV for a long drive home early one morning, I wanted a good breakfast which is exactly what I didn’t get. First of all, don’t waste your money on a breakfast bagel. Honestly, the worst bagel I have EVER eaten!! It was hard, burned and tasted bad. Poor, poor quality. The worst of all was when ordered a soda. It came in a bottle, so I requested a glass of ice. I was charged $2 for a plastic cup with ice!!! Isn’t it common to go to a restaurant and expect a glass of ice?!? Never returning to a Dunkin Donuts again!

First I like to start off with cups. The large cup is the same size as the medium. It looks bigger but isn’t because the bottom of the cup is higher than the medium so this is a total ripoff. Second is I been charged $0.60 extra for an extra pump of flavor coffee. Really that’s a ripoff also. Dunkin’ Donuts is just ripping the people off. Something should be done about this.

It appears DD has resorted to freezing their food items & thawing out for purchase later. Cruller donuts dried out in the middle instead of wet like they should be if fresh. Eggs on breakfast items still ice cold, & bagel tasted hard & chewy like bread gets when it's microwaved. I'm guessing people running DD wouldn't eat this food, so why ask people to pay to eat it?

Liberty, MO: For a donut shop they are always out of most donuts asked for. Even food. Time of day doesn't matter. Other shops don't seem to have this consistent issue. I will drive the extra distance to another Dunkin' or another company.

Kimberly ** is the most unprofessional manager I’ve ever met! She works at Dunkin in Elkhart on Napp St. She is rude! She only cares about her own personal problems. She told the lady standing in front of me in line “I’m the GM. If I said we can’t make it, it means we can’t make it and you need to go elsewhere.” She also told a co worker behind the counter to “Go home if you need help. You're too incompetent to work here.” I’ve never seen such disrespect. As long as that company allows her to be employed my family and I will never return. This is unacceptable and a disgrace to the company!

Placed a order and was waiting & waiting then I noticed people that were pulling up in the drive through kept getting their food: people that was coming in after me was receiving their food, by the time I got my stuff my friend's food and coffees were already cold then I had to wait more because they gave my food to someone in the drive through. No apologies. All I got was, "Here is your food" and "We can’t help. What happen. We are short people today…" Wow. Just wow!! But yet you helped your drive through over and over and the people behind me, Very disrespectful and disappointing, to where I constantly go here but today is the 1st time I made an account to make this report!! Now that should speak volumes to your company and your managers / owners/ team lead.

Got a grilled cheese sandwich at the west Tallahassee Dunkin the other day and it was by far, the worst sandwich I have ever tried to eat. It was as if they grilled it the day before then overcooked it in the microwave when I ordered it. The edge was very hard (especially the overcooked cheese) and biting/tearing the bread was nearly impossible. I ate about 1/3 of it before I threw it away. Then I got really sick later that day. Needless to say, no more Dunkin for me.

I live in Tampa ( Temple Terrace) Florida. I live next door to Dunkin' Donuts on Fowler. I do NOT use this one. I go to the one on 5302 E Busch Blvd, Tampa, Fl. They are fast, efficient, kind, and they know you, when you walk into the door. Amazing Crew! I've been there with 12 people ahead of me and I'm served quickly and in my car in about 5-7 minutes. The one on Fowler is slow & very rude. I commend this store# 302055 located at 5302 E Busch Blvd, Tampa, Fl 33617 (813) 989-2039. I am a Manager 30+yrs for a chiropractor located around the corner from them. I know what customer service is. This crew has it!!! ** is a fantastic manager..Just wanted to recognize this store for Dunkin Donuts.

Came into Mount Prospect Dunkin, while waiting to get into doctor. Had a coffee & doughnut. I finished coffee & needed a refill & girl today me they dont do refills! Wth! I had to pay another 2.83 for another small coffee! Not even as good as McDonald's! Don't understand how people love this coffee! McDonald's does free refills! I'm even able to get a senior coffee there! Just RIDICULOUS how mych they charge for a SMALL COFFEE!! Robbery!!! Also their chairs in store are SO incredibly noisy when moved! Company needs to invest in better quieter chairs & offer free refills on coffee!! Please look into it! I won't buy another Dunkin coffee ever again, unless they're the last place! Disappointing!!

My boyfriend and I were trying to order our food and drinks. But our cashier was very rude. After several attempts to order they kept walking away to make other people's food. I am very disappointed at this point. Even after the order the employee was very rude to us. She accidentally forgot something on our receipt and rudely told us to get back in line. And snarkily said "You can say thank you to the guy who just paid for your doughnut." Customer service is out of hand here! I work in retail myself but I would never treat a customer like this. So disrespectful!

Orlando Florida 1105 South Semoran Blvd 32807 near La costa Dr. I have been going to this store for 22 years and up till the last year I never had a problem with this store. Almost the entire staff with exception to some night staff, is made up of nasty, rude, abusive people. This staff has no clue about the meaning of customer service. I however have dealt with nearly a million guests and know the meaning of good customer service. It's saying hello, how can I help you. have a nice day, please come back and Thank You for coming. What it is not. Is saying what do you want, are you going to order something or you're rude. I won't serve you. Sometimes customers come in screaming and cursing and you simply say "Sir I will be happy to help you, If you just stop using that language.''

This company, all franchises, owe me $15 for all the times I have paid for extra pumps of caramel, but have NEVER gotten. Why do they charge you for things you DO NOT get? It does not matter what location you go to, they all charge you for asking, but don't give you what you paid for.

Great service at RochesterNY DD on Hudson/Irondequoit. Lady was obviously trying to close but very friendly and helpful. Great experience for someone who needed some caffeine. I would recommend for great service

Dunkin Donuts has a Rewards Program which they recently changed over the Summer of 2022. The program used to offer Loyalty Rewards for purchases when you used their DD PERKS card at the store. When you accumulated enough points, you would earn a free beverage of any size. They have now changed the rewards program, where it requires you to use their DD APP in order to cash in on the rewards. I can still use my DD PERKS card to make my purchases (and continue to accumulate points); however, I do NOT own a device to which I can download their DD APP in order to cash in on any rewards I have now earned.

I am complaining about Dunkins new rewards, system. Before, once you accumulated 200 points you got a free beverage. Now you have to accumulate 900 points for a premium drink and you have to purchase something extra to get it. That is not right. We already paid through the nose for their products to accumulate our points, we shouldn't have to pay again to use them. They claim the products are free with our points so why do we have to buy additional items to redeem them. This should not be legal and it is misleading and unfair to the customers.

I visited the Portland, TN location on 10/29/22. I asked for a frape, chicken biscuit, and a Carmel machiatto. Everything I asked for the machine was 'broken'. After the third item not being available I asked, "what do you have?" She replied, 'donuts and coffee, there are only two of us so machines are down and everything is broken'. The employee was very rude and I'm highly dissatisfied that this was handled like this. A kitchen doesn't simply close because you are understaffed, things may take longer but not close.

Ok, we all know how great Dunkin' Donuts was in the past, and that they changed their name to Dunkin, though why is still under debate. Well, we just completed a month-long trip over 15 states, stopping at Dunkin for coffee almost daily. But, the donuts! The quality, variety, freshness, all pitiful! We didn't find a single one with the Apple & Spice, rarely a Boston Cream, no Coffee Rolls anywhere, and whoever heard of doing away with the plain cake donut. By the Way, LaMar's Donuts in Colorado are the best, try their Apple Sauce Donut.

I went to Dunkin Donut Khalifa street. Alain around pass 6 evening to drop by to purchase donuts for the birthday of my friend. When I went inside I was greeted by the personnel, duty that time it was Krishna and Tiffany so I started choosing different varieties of donut since I brought a bunch of it for the party, Tiffany suggested that they have ongoing promotion which is the 46 dirhams with free 6 donuts so I heard amazing and of course a little save of money.

I go to Dunkin all the time. They never seem to get my decaf hot coffee right. It always dark as hell. Consider 5 cream and 5 sugar I would expect my coffee light not dark. They always have an attitude when I ask them to remake it. Dunkin Do Better.

Why does DD have so little crème in them? There is about a spot the size of a quarter that’s it in those big donuts. All locations are the same as well. Krispy Kreme puts lots in theirs so please make changes.

This is the 3rd time in a row I've asked for a simple vanilla cappuccino and they have screwed it up all 3 times. Today I basically got froth with a little coffee in the bottom. No vanilla. Their whole dept is terrible!!!

I sent to the Naples store on Airport Rd and Pine Ridge to get a Macha drink. I asked for very little ice. The cup was full of ice. I reminded her that I didn't not want too much ice. She didn't care and have it to me without a word.

I don’t normally go to Dunkin’ Donuts but today I went before my college class to get a cup of coffee. I like sweet froufrou drinks so I tried a frozen caramel latte and it was AMAZING!!! Plus the customer service was great, thanks DD!

Going to store # 346783 is a Sunday morning tradition before church. I was never ignored and treated this poorly before, not even when the last manager was there. All I was missing was bacon on the avocado toast. I went in to tell them and the worker was friendly but the female manager was very rude and didn’t even look at me, she stayed on the other side by the back. I’m always very understanding about mistakes but rudeness is just not necessary.

I have been a pretty loyal DD Customer. There are 2 locations (1) by my work and (1) by my home. I have had nothing short but horrible experiences. Last month, I was told I was "Annoying" for requesting allergen info because I could not get my app to load. Normally I order through the app so I can check that info and customize.

Worst customer service I’ve ever seen, they never look up the long line of customer right in front of them, someone had to call the attention and complain before an employee (laughing on us) said to us “you guys don’t see there’s a bunch of computer screens right behind?"

I sent in a complaint to customer service. I feel like I should get compensation since I had to throw out the coffee and didn't eat the donuts!! I had to go to a doctor appt. so I couldn't go talk to employee at the counter. I want compensation for the prices they charge!

I love Boston Crème donuts. Now what I'm about to say I have experienced at EVERY DnD in multiple states...My question is Why are employees taught to throw a frosted donut upside in a bag? Is it a time thing? Just how many seconds would be wasted but ensuring the frosting side isn't flat at the bottom? Does no one think of it? Or do you simply not care? Either way it's just careless. So done with your lack of caring.

DD's food is OK but its coffee is crap and the Perks program is a joke, On top of it, many DD shops do not have a public toilet. Some of those who do keep it closed. I try to avoid DD whenever possible.

This is related to the Dunkin'Donuts at the Terrapin Row (College Park) , Maryland , US store specifically and the communication with their customer service followed by an email on 06/20/2022 to which there's been no response from the company which clearly shows their lack of service, care and no care attitude towards the customers.

Oneida NY Dunkin donuts coffee is trash. I stopped going there a year ago and I started driving 15 minutes instead of 3 minutes to go get my coffee because they can never get it right. I was in a rush with my children today so I decided to try Oneida again. Absolutely horrendous. I had to go in and when they corrected my order they gave me a worse coffee. Then I do not receive an apology or a have a good day or anything. The customer service is lacking in the coffee is the worst trash I've ever tasted. I tried my coffee and I spit it out immediately and it made me gag. I cannot believe that this place cannot employ people to make coffee the way people order it. Trash. Rt31 Canastota NY is where it's at. Go there. Oneida is for people who don't care what their drinks taste like. You want flavor and care, Canastota.

On July 15/22 I was traveling with my family to Poconos. We stopped at Dunkin' Donuts located on I-80 Exit 37, at 2:00 PM to get something to eat and drink. We made the order electronically. This location has the worst Customer Service I have seen at any Dunkin in my whole life. Our order was delayed and served incomplete. We were inside the store, not the Drive -through. When we claim the remaining order, the male employee responsible for that was so rude, disrespectful, and foul mouthed we have ever dealt with. Even when we requested to talk the Manager in charge, he tried to calm down that guy, but it was an awful spectacle. We courteously recommend that the Company pays more attention when hiring people to serve customers on the road. We will never visit any Dunkin Donuts in this country in the future. All my family, and especially my little grand-daughters, were so scared and traumatized.

Orlando Florida July 10 2022 on 1135 south Semoron Blvd Orlando Fl 32807 near la costa Drive. This store is the worst run store of any Dunkin that I have ever been to in more than 55 years. From NYC to California, Texas all over the country. The crew that is there around 11 am on Sundays is the most abusive, rude, nasty foul mouthed group of employees I have ever dealt with. The Girl ** was very nasty giving me nasty mean looks, being rude and when she thought I did not hear her using foul mouth words to describe me, then when I rolled my eyes, She (Go head and roll your eyes Blank Blank I don't give a ** ).

Stopped by the 408 Elmira Rd Dunkin and ordered 3 turkey sausage sandwiches and 3 drinks. The person repeated back sausage rather than turkey sausage so we corrected the type at the speaker. When we got to the window, we asked to add 3 hash browns, which they did for us. When they handed us our order though, there was only 1 sandwich in it. When we brought it to the attention of the young lady at the window, she cocked her head to the side and gave us attitude, telling us "well you are going to have to drive back around because we don't have time to add that to your order now - we still have to make the sausages". We would have been happy to accommodate, but the attitude was unacceptable and she made no effort to apologize for their mistake. Instead, we told her we would go somewhere else for the rest of our order. We went to the Meadow St location next and they did everything right, including repeating our order.

I frequent this location about 5 times a week. The lady that took my order had a wave cap on her head and she was very unprofessional. My order was incorrect- I tried to get her attention. She came over to the window and slammed the window. I parked my car and I went into the store and the lady that was waiting on me told me that she shut the window because I wanted special treatment. While I was in the lobby the same lady told everyone that was ordering they would need to leave because they were understaff. The lobby was full of Midway ISD students who looked confused and unsure as to what to do next. By far the worst experience.

Our hot sandwiches were served cold. Even the cheese on my bacon and egg croissant was hard and the egg was hardly lukewarm. They were clearly busy as the lady behind making our food told the rest of the customers that she will no longer make hot food. I would have rather waited patiently for hot food. Even if they were understaffed, I would prefer to just wait patiently.

Order a coffee with 2 Sweet and Lows and a apple fritter at Dunkin At Corlies Ave and Route 35 in Neptune NJ. Received coffee with cream and sugar and no apple fritter. At the window I e-ordered the apple fritter and paid with credit card. Received rest of order, but no receipt. I had to sound car horn to get any person to come back to window to get receipt. Not only was I given both receipts, but also received attitude. Poor service and the receipts were missing Store # and Survey Code numbers.

Almost every other day I order at drive thru speaker. It’s this one worker constantly give me attitude for no apparent reason. Today she slam the window in my face. While arguing and threatening me to have somebody come to job and whoop my **. Very unprofessional. Will be taken further action if I come back and she’s still employed!

Dunkin' Donuts chain make their chickens suffer from overcrowded and inhumane conditions. They have no room to move because they are forced into cages with way too many other hens. These cages are filthy and many of the chickens suffer severe claw disease from going through the crates or cages they are forced to stand on. They state they will make changes, but they DO NOT follow through.

My husband went to Dundee Rd Palatine Illinois Dunkin and order at drive thru my coffee. Large caramel macchiato that most of the time I order at Elgin during my work day but this specific store the coffee or the machiatto taste gross, first my husband order hot then when he got at the window they give him cold. And my husband said he order hot first. The register even give my husband dirty looked and when she check the receipt she saw it it’s hot that my husband order and they make the coffee. But machiatto taste so gross. They rush how they just pump caramel. I paid more than $5 in machiatto that taste so gross. I’m very very angry.

When I pulled up to the drive-through, I have a disability where it takes me a minute to get out what I need to say, the man taking my order was very rude and wouldn't even give me a chance to speak. Even when my caregiver said, "Give him a minute, he's trying" and he kept repeating, "Are you ready to order?" when I was speaking and when my caregiver said it, he still didn't get it right. Very annoying day there at the drive-through. I've been a weekly loyal customer for years.

However do not recommend the toast. It is not worth the price. One piece of toast with hummus and 4 pieces of sundried tomatoes. I can make the same thing at home for way less than they charge. I could see if this was outstanding but it is average at most for $3.99. Should cost $1.99 because that’s all it’s worth. Not very happy for the money I spent.

We have ordered Boston Creme many times. We've noticed an increasing shrinkage of fillings while being charged increasing more. Calls to the store were left unanswered. DDC has seemingly slipped from a pinnacle to the gutter!

I recently made my weekly trip to Dunkin' Donuts to purchase Donuts for the coworkers as I do weekly. When we opened the box we found heart shaped donuts (About half the size of normal). This is a total ripoff. If Dunkin wants to be cute about Valentine's Day with their donut shapes they should at least reduce the price. I'm sure these heart donuts are only 1/2 the size of normal. Dunkin has lost a regular customer. It's crap like this that puts a bad taste in the mouth of customers.

I go through Dunkin’ Donuts drive-through daily and since there has been new management they cannot get my coffee right. I use the Dunkin’ Donuts app, so there should be no question, however even if I go during peak times the coffee is cold when it supposed to be hot. Very disappointed, might start going to Starbucks.

I ordered 2 muffins, 2 glazed donuts, 2 coffees and a breakfast wrap through the drive through. When I got home I had only 1 muffin and a no breakfast wrap. It is too cold to go back to get the rest of my order. Why is it incompetent people think they should be paid $15 an hour. Later, as I read through their reviews, this behavior is fairly common.

My experiences are between Baltimore, MD 21229 and Silver Spring, MD 20904. Why is Baltimore Natl Pk one of the only restaurants that CHARGE MORE money and give less? I ordered the same Med Coffee, Bagel toasted with butter, egg and bacon on Frederick Ave. I was charged $6.98 before tax and given 3 strips of bacon, plus they charged $.50 for butter. I was charged $7.?? (tossed the receipt) on Baltimore Nat'l for 2 strips of bacon. In Silver Spring 20904 they did not charge for butter and gave 3 strips of bacon for $6.28 before taxes. Baltimore Natl Pk in my travels are the ONLY of the three that gives 2 strips of bacon and charge MORE. I also noticed that the bagel was a little smaller at Silver Spring, but much more tastier and fresh. WHY the difference?

I have always been a fan of Dunkin over Starbucks. I like being able to place an order on the app ahead of time, but I have to say that it’s worthless. They have never gotten my order right! I shouldn’t have to check my order to make sure that the 3 things that I ordered are correct!

Went to the Dunkin Donuts on J Clyde Morris Blvd and after ordering & paying we were given something totally different than what was ordered & tasted horrible. Can not reach the store or any other store via telephone! VERY FRUSTRATING!

We arrived at Dunkin Donuts on Winfield Dunn Parkway at around 12. It took them nearly ten minutes to address that we were there in the drive through and then proceeded to tell us that they were out of nearly everything we attempted to order. I ended up ordering a Caramel Craze signature latte and blueberry donut. Both of which ended up being incorrect when they handed them to us. When we pulled up to the window it took around another ten minutes for them to tell us our total because the girls working there were standing around chatting and laughing with one another. The girl that took my card was rude. My order was completely incorrect. I got an orange cranberry muffin and a hot peppermint mocha. I will never go back to this location again.

I can't believe this business even bothers to open its doors. Chances are they're out of whatever you want or they make it very sloppy and recently sat at the window for 5 minutes just for coffee I drove off without the coffee. Talk about the week. The stupid in the useless.

Dunkin' Donuts on NW 103 Street and NW 7 Avenue. Store operation is a nightmare. I entered the store at 6:18 am, only to be told they were not open to the public. On the sign it clearly states they open at 6am. This store has a number of professionalism issues that need to be addressed.

Usually 4-5 people standing around. Ordered stuff mini bagels this am. Order was frozen solid. Waited in line ordered again - same issue. Waited in line and requested that they at least try - order was heated so much the cream cheese disappeared. No "I’m sorry for the inconvenience" just “Here you go”. I go here a lot. Never again. Good coffee today but the experience is usually disappointing. The big, curly haired young man was pretending to shoot baskets as I waited. Do yourself. favor and go to Capital Blvd or Dunn Rd stores. This Dunkin’ is awful.

A while back I contacted Dunkin about my experience with coffee in one particular store. They gave my information to the manager who contacted me to describe the problem. He thanked me for my input and hung up. At no time was l offered a replacement for the coffee I paid for.

Ordered 2 bagels online and get to the store to find out they're out of bagels and had no substitutes. Asked for a refund of $4.28 and was told I had get thru the online app where I ordered. Have yet to receive it. Called several times to no avail. Sent two emails and still haven't received my refund. Very disappointed with Dunkin and their staff.

The name on the building is donuts, sad. Duncan needs better help.

I went through the drive through and ordered 2 medium pumpkin spice signature lattes and the sign said they were 3 dollars. The person told me the total which came out to 6 dollars plus tax. I get to the window and the person working there had no idea what we ordered and asked if I had ordered cold brews. When I told her again what I ordered the price went up and she told me that the sign was wrong and the prices were changed. Fine it's only a dollar or so more. They ended up taking the cold brews they made adding some milk or creme and then passing it off to me as pumpkin iced lattes which is not what ordered. At that point I was done so I took them and left. How is it possible that the person at the drive through knew exactly what I ordered and gave me the price but the person at the register had no idea?

Waited in line for over 20 minutes. By time I got to the intercom they waited 3 minutes before even addressing me. From the order being placed to receiving it took 10 minutes keeping me in line for 30 minutes. There was only 4 cars in front of me including the one at the window. Service time is terrible. Only ordered 2 drinks.

With the exception of a few stores, the donut quality is terrible. The donuts are not baked at the store and are delivered, and most of the time are not fresh and are doughy even in the morning. It seems like they heat or keep them under a heat lamp. For $11 a dozen, it's a rip-off!

Went there for breakfast and found an invoice folded in my egg sandwich, very unpleasant experience. Who knows what kind of germs I digested, call the headquarters and they took the info and say the store manager was going to call me and never got a call, definitely never go back to that location, Naples (Golden Gate Parkway location).

I was a passenger while my wife drove thru the drive-thru. The lady didn't understand what we were saying, so we drove on up to the window. She ignored us a while and when she did come to the window, she said somewhat angrily that they didn't take orders at the window, and said, "What do you want?" We decided to just leave. My wife is Asian, so I don't know if that had anything to do with it; But another time, they didn't understand my order and asked me to drive up. The lady had a key tattoo on her neck. I usually let it go if someone is rude to me, but when someone's rude to my wife, I have to say something.

Love this store. The employees always get and make my order exactly the way I want to. They are always really nice especially the girl wearing the hijab. I absolutely love her service. She is polite, and is patient enough to get my order and make it just right.

Today my husband and I went to the Mocksville, NC Dunkin Donuts. We have been avid customers for years, especially him. We pulled up to the drive thru and someone over the intercom said "Welcome to Dun....oh wait no one is there" and disappeared. We waited for about 10 minutes with my husband constantly saying "Hello, hello? I'm here. Can I place an order?"

I pre-ordered mine on the app which is supposed to help cut down on time you spend in line. They didn't start the order till arrival nor did they call to tell anyone they didn't have products available. More than one of my items were incorrect. None of which they corrected when told. Dunkin On Milligan is doing a terrible job at customer service and time with orders.

Me & my sister stopped here in between our work schedules today & the drive thru did not move at all for about 15 minutes, we then tried to go inside & the doors were locked in the middle of the day while the workers just stared at us from the inside. Also, upon arriving there was a full lobby of people inside, so they must have locked the doors for a reason unknown because they weren’t focused on their drive thru customers at all. I love this place but it was just extremely inconvenient with an immense lack of urgency regarding a time crunch & the workers were disinterested in what they were doing as a whole. This location was the one off of Kipling & Belleview in Littleton, Colorado.

Tried the new strawberry coconut milk refresher drink yesterday. It had a fake nasty flavor taste! Was horrible! Nowhere near Starbucks pink drink! I love their hot black coffee which I get almost everyday.

This afternoon my regular donut shop was out of Chocolate raised donuts. I decided to check out Dunkin on Snell Avenue a couple miles away. Line seemed short and I was optimistic it’d move fast. 45 minutes later I finally got to the place order part. Alleluia!! I ordered 3 chocolate raised donuts and 1 Boston Cream. Another lengthy wait to cashier and finally on my way home ready for my donut. Opened the bag and it contained the one Boston Cream and 3 CAKE CHOCOLATE GLAZED DONUTS!!! Argh!!!! Gave my hubby the Boston Cream and as mad as I was with the whole horrible experience threw out the others!!! That was my first and last Dunkin experience. It has felt good to take my frustration out with this review but .... will never return or recommend EVER!!!!

I purchased a dozen this am at around 10:30...of the 6 varieties bought, all were drying out already. But my biggest complaint was the lack of filling in the supposedly "filled" donuts: it was less than a tablespoon! So disappointing for something that used to be awesome.

Dunkin app has a glitch and is overcharging for the coconut milk refreshers (the stores systems are too). It's adding 50 cents on for the coconut milk when advertising at the store and the app says mediums are $3. Corporate is saying each franchise store can charge what they want. The sign AND mobile app say a medium is $3. How are they going to charge you an extra 50 cents for a main ingredient for the drink?!? Supposedly the district manager is going to call me. I will boycott them for price gouging in a heartbeat and take it to the media. Watch me.

First off let me say that I LOVE grilled cheese. So when my local Dunkin started offering grilled cheese as an option I was all over it. I ordered mine with ham. The sourdough bread, cheese and ham were terrific together. The biggest issue is the fact that it’s not GRILLED or even TOASTED! My sandwich was a soggy mess!!! I figured it’s a new product so I cut them some slack hoping they’d figure out the proper process to make a grilled cheese. Two weeks later and this morning I, once again, ordered a grilled cheese with ham. And once again - I got a soggy mess!!! Come on Dunkin - it’s not rocket science! Get it right or stop offering it as a viable option!!!

Since March of 2020, I have not been able to get a plain yeast doughnut with white icing. They always have sprinkles. I have tried at all times of day - even a few minutes after they open. Why is it so hard to have plain doughnuts. They have often been out of regular yeats doughnuts too. If you want to only sell coffee, change the name of the store.

The above store never can open on time, and or when I arrive at 4:00/4:05am I am told the coffee isn't ready and they just opened, when in reality they are suppose to open at 4am. At times this causes me to leave without getting coffee or just getting to work with 3 minutes or less to spare to clock in. There is NEVER AN HELLO, GOOD MORNING NOR THANK YOU and I feel as though that's poor customer service.

Dunkin Donuts this morning....YUCKKKK I have NEVER had bad at Dunkin but today...EVERYTHING HORRIBLE. So disappointed!!! Customer Service was horrible. Half food missing. Rest food horrible taste and wasnt even done. Ordered Sausage Egg and egg was runny. Blueberry Matcha tasted like watery paste. This location was on Harshman Dayton Ohio.

I ordered a bacon snacker and 2 avocado toast... The bacon was raw and the avocado toast wasn’t toasted and there was barely even a smear of avocado on the bread! I spent over $9 on awful food from the Macon Rd Columbus GA location... Customer service is awful as far as they don’t greet you at the speaker or window.. They state your total then hand you some awful food to go with their awful attitude! I WOULD NOT RECOMMEND EATING AT THE DUNKIN DOUGHNUTS ON MACON RD. COLUMBUS GEORGIA.

I downloaded Dunkin’ Donut app last Thursday to check out menu and 3 days later they tried to charge my credit card for a $15.00 gift card and I never entered any financial info, so be careful!! Not sure how they accessed my financial info.

I have been using Dunkin’ Donuts for years, including the app for mobile orders. However, I also go inside to order at the register at times, like when it’s a group order. Tonight my boyfriend and I went to a Dunkin’ and unfortunately it wasn’t good service, unlike other Dunkin’s we’ve been to! There were three bow tie donuts left so we asked for them and the cashier said “Those are for mobile orders.” My boyfriend asked, “Then why are they still there?” And she said because she hadn’t grabbed them yet. First off, when I worked at a store I learned that if a customer requested an unavailable product then something you absolutely should say is “I’m sorry but..”... this woman didn’t even apologize for the mistake. Her “Oh well” attitude in responding made her sound extremely careless.

I was on my way to work, went through the drive-through. Didn’t receive full order. I was upset because I was on my way to work. Went down the street to get on the interstate. I went back I asked where was my sandwich? The young man said he didn’t know what I was talking about. Then begin to tell the customer in the driveway, with a attitude like that I bet she sleep good at night! I didn’t need his smart mouth! Then as I was walking back to my car, he’s at the driveway with a smirk on his face! When they messed up my order!

Coffee at all locations is always inconsistent with quality and service. This business is supposed to be the experts and specialize in delivery of coffee products that are top notch. Price is heftier than Starbucks who we all know is the king of drinks! One large cup of coffee with a shot of espresso is 4.46. I can’t even order cream in my coffee at these locations because the variations of cream differs from who is actually making my drink. I order my cream on the side and anything else I put in it because there is no expertise in delivery or service.

It seems that unless it is before 10AM, one is unable to purchase a latte of any sort at any Dunkin in Southern New Hampshire. The machine is "down for cleaning" is what I have been told at 11AM, at 2PM, at 6PM. Like the mythical McDonald's ice cream cone, the Dunkin latte seems not to exist, and yet one can still pre-order a latte on the app. When one arrives to pick it up the staff will ask if they can give you something in place of your latte. Otherwise you have to call a phone number on the app and jump through hoops to receive a refund. It's a good thing Starbucks is just down the road.

I’ve been coming to the Dunkin’ Donuts in Barefoot Bay Florida since October when I took a new position with a nursing company. Every single visit there’s an issue from a dirty bathroom, to being out of product, to poor customer service. Why do I come back? Because it’s the only coffee shop that I know of in Barefoot Bay. Today I went in to get a vanilla CHIA and the girls stared at me with no response and I said, "Is there an issue" and she said, "We don’t carry that." Then she spoke up and said, "You’re not seeing it correctly" and rolled her eyes. I guess I’m going to have to go to Sebastian out of my way because this is the only Dunkin’ Donuts that there’s an issue with every time I go which is at least three times a week. And unprofessional sloppy manager to people who do not know how to speak to the general public.

Dunkin' Donuts in Northfield Center, Ohio situated next to Giant Eagle on State Route 82. Time 7:00 PM, Thursday, 12/17/20. Pulled up to drive-thru and asked if the Glazed Donuts were fresh. Clerk said yes so I ordered a half dozen. I then asked if the Crullers were fresh and the clerk responded yes so I ordered a half dozen and took home my order of a box of 12 donuts. When I arrived home I immediately sat down to eat my Donuts and Crullers. Wow...was I ever disappointed. The first Cruller I picked up was very hard...I had to break it into pieces in order to get it into my mouth to chew it...It definitely was not fresh.

This DD í have been going to for years. So has my family. We go through the drive through. But the guy who sells the bananas is very aggressive. He literally refuses to give me back my change.. whether it's $4 or $.50. Now he has a tip jar. So now he slams it and shakes it. He has harassed me multiple times, but then hits on me, making me uncomfortable. I cannot spell or pronounce his name, but I will leave a update. He is working right now. In the evenings he is usually not there.

Stopped at the drive-thru at the Dunkin in Bellevue, NE. Ordered the "Express Dozen" donuts. Got back to the office and the box contained only 11 donuts. Not sure which is worse, that they can't see a donut is missing in a box that holds just 12, or that they hire idiots that can't count to 12.

Ordered 2 cream sticks and 1 box of donut holes. Gave the drive-thru guy a $10 bill. "We have no change...is that OK?" What? You mean I don't get change for a ten?" "No, I mean coin; no coin change." Ok, then just give me MORE donuts in place of my change. "Can't do that." Wait, what? Kinda stupid policy, isn't it? "I can add more donuts but it will cost you more." OK, give me my cream sticks and donut holes and change. I drove away with 4 bucks change, two custard-filled (yuck) baby donuts, and a box of VERY stale donut holes. That place is a joke, but not so funny. Mental note: AVOID THAT Dunkin like the Covid!

Why was the ingredients in the Vanilla Chai tea changed? It is now made with liquid and the taste is disgusting. It was our favorite everyday drink. We will go somewhere else for our Chai. “Don’t fix what ain’t broken”. YUCK!!

9 times out of 10 I can not order. The App always says there is a connection issue or can not connect to the store. Takes longer to load the menu items than you actual wait in line. Pulling up to drive thru or ordering inside is actually faster.

The charli was shown to have caramel and it had none. It was by far the nastiest thing I have ever tasted. I would give it -500 if I could. Tasted like I was drinking watery dog poop. I can't even drink it all.

I go through the drive-through to order a cuppa coffee and a sandwich and I specifically asked for a cream and sugar and stirred. There was a line behind me so I decided to drive up a little bit then test my coffee and I physically had to go inside and have them either stir it or add more sugar. They stirred it. It didn’t work so they had to add more sugar. Apparently they did not pay attention to how many sugars they were putting in it.

Dunkin’ Donuts canceled my order after I put it in with Grubhub which is ridiculous because I ordered my coffee and drinks 30 minutes before closing time. I waited a hour until I got a text from grub hub that my order has been cancelled. Dunkin’ Donuts need to improve their customer service. I don’t appreciate getting my order cancelled when all I ordered was a few drinks, I gave them 30 minutes to make them and bring them to me. FYI I’m only 5 minutes away. I’m just not allowed to leave my work site so I tried ordering from Dunkin’ to get a few drinks.

I'm old enough to remember when Dunkin Donuts actually carried DONUTS!! I stopped this week and found a glazed, bavarian creme and possibly a chocolate donut on the menu. I remember donuts with sprinkles, nuts, cream filled, powder sugar and so many varieties it was hard do choose. If you're gonna have donuts in the name, ya gotta have DONUTS!!! Maybe call it Dunkin Sandwiches or Dunkin Soup and Salad. BRING back DONUTS.

Whenever there is a problem with app. or rewards it literally takes weeks to hear back, if ever. I have called, no answer after hours. Emailed, still no response, weeks can pass!!!! I am still waiting after reaching out last week. It should not take this long to respond!

Frankly this is my fourth poor experience at a brand new Dunkin' Donuts in my area of Petersburg, Va. Today I was handed a chocolate covered medium coffee cup. Who does that? The cashier noticed the chocolate on the cup, turned around as if she was going to wipe it off, and decided not to and brought it to me anyway. Last night I went for coffee and donuts I was first misquoted my total and the young lady apologized. No big deal but I'm waiting for my donuts and another girl comes to the window after my long wait, passes the donuts to me without a thank you for waiting have a nice day or anything. A time before I called asking if they had 6 Bavaria cream (yes I called because they never have any popular donuts available). I was told they had 6. When I got there they only had 2. When I mentioned I called the response was, "Oh that was you?".

Employees wearing insulting obnoxious and offensive political masks at work on 08/10/2020. On 08/12/2020 I complained about the restrooms being close. An employee Donald C. responded with threats of PHYSICAL VIOLENCE.

I am physically disabled and often order from Dunkin’ Donuts in my neighborhood of Bayside Queens. I use the DD app to place my orders. There is always something missing from my orders on more than 1 occasion. I’m constantly have to check my orders to see if anything is missing. I have to say I enjoy the product.

Every time I get an iced coffee from Dunkin I can't finish it because it's so watered down. It's like drinking water with flavor. I end up throwing it away. I order a small and I have to toss half!

I went to DD and was being waited on by a young woman behind the counter. As I received my order, a second female clerk asked another customer if she could have his order. He had some kind of automotive or construction job, and was covered in grime and grease. He stepped up to the counter, he was wearing no mask and was about one foot away from me. I had paid with a twenty, and was waiting for my change. I got my change and left as quickly as I could. The clerk should have waited till I was away from the counter before helping him, or at least, assisted him further down the counter so that there was some distancing between us. The DD I visited is at the Lukoil service station at 2193 Route 27 in Edison NJ. Be careful at this shop.

Like many Americans I have tried to limit my exposure to the public unless absolutely necessary. After being forced back to work by my employer ADP, (my job entails face to face meetings with business owners, super dangerous!) I am on the GO 24/7 and live in my car. I was hesitant about going inside any public business and almost had a panic attack when I was going to pick up my Seasonal Butter Pecan Flavored Coffee I look forward to all year. To my surprise not only was my Butter Pecan Flavored Coffee amazing, but every employee was wearing a mask and made me feel safe. It's evident Dunkin' Donuts cares about their customers and employees.

When in drive thru get wronged change or drink or bad product. They will not fix problem. They just say, "Get the hell out of here, why do you come here go!!" They are rude, if otamt people who do not care about product quality or their customers and do not deserve anyone's business.

Diann L always has a smile on her face when she sees us and is very sweet, kind and courteous. Our order is always perfect. She is the reason that we will only go to Dunkin Donuts in Hudson Florida!

I ordered coffee at Leicester Dunkin' Donuts and the kid at the register threw my .80 in his tip cup without even asking me, and the way he did it I could tell it wasn't the first time! It was habit. What makes DD's workers so special? I stand in line everywhere I go! My family will never go to Dunkin' Donuts again. The coffee is just water to sell turbo shots.

I enrolled in Dunkin' Donuts Perks program for years and used the website to add funds to my card. A few months ago I tried to add funds and the system stated I needed to provide a cell number to be sent a code to verify my identity. I use The two step verification process with other companies, but I have always been provided with options, email or a phone call. Not with this company, it's cell number only! They are trying to force me to buy a cell phone or use someone's else's! That is not good customer service!

My wife recently had a stroke so we go to a rehab center in Woburn two or three times a week for rehab. We usually stop at the Four Corners Dunkin Donuts at 188 Cambridge street for breakfast before or after her therapy. The shift leader, Michele in the morning is one incredible caring woman. She knows many of her customers, treats them (and the other workers) like family and takes individual care of everyone there. I simply can't say enough about her. She is so caring and sweet and she deserves special recognition for what she does. When you leave this store, you leave with a smile on your face thanks to her.

The Dunkin' Donuts in my town has very pleasant employees, but you have to wait a long time even when there is no one else in the drive-thru. They NEVER have French Crullers and, as often as not, they don't have eggs either. How can you keep a breakfast place open without eggs?

The Staff here are always Perfect! They greet me with a smile and the service is fast and correct every time. 2209 Panama City Beach Pkwy on Panama City Beach Florida is the best location I've ever been to.

I buy the extra large dark roast daily on my way to work.. For some reason, the coffee must get inside the edges of the lid and drips down on my cup! This makes my cup look disgusting and all sticky. It's been happening to my brother as well! We can't even put our coffees into the cupholders because there will be an inch of coffee in the bottom by the time we get to work.. why is this happening?

I have been going to the Dunkin' Donuts on US Highway 14 in Crystal Lake, Illinois daily for over 4 years. I order the same coffees at least once a day, sometimes twice a day and I will on occasion order for extra people that are in my car. I have had nothing but problems with the staff at this location. I have been going there for so long that I am on a first name basis with many of the staff members there. I have been dealing with rude behavior, messed up drinks (even though my order is usually the same two drinks every single day), delay in order prep. (Sometimes waiting 15 minutes in the drive up even if I am the only car in line), and the branch running out of things almost daily.

Read a news article today that Dunkin' wants to entice customers by making better coffee. I have a novel idea, how about better donuts! Dunkin' Donuts (yes, I purposely used the old name), used to be a great place to go for donuts. Business changes over the years (like no more onsite making of fresh donuts) has made the quality decline significantly over the years. But instead of bringing back the quality of the thing that made them a household name, they are trying to pretend to be someone else [insert brand name coffee shop here].

Can someone please explain to me why the Dunkin' Donuts on Queens Blvd. across the street from the courts charge me a different price for my coffee every morning?? I order the exact same thing every morning and every morning it's a different price. I believe these people are taking money off the top and charging whatever they want.

Charging $.80 for butter. I visited Dunkin' Donuts in Hollis, ME on 1/30/2020 and ordered a blueberry muffin with butter. The cashier told me I owed $2.04. As I was getting ready to hand her the money, she said, "I'm sorry, that is $2.84". When I asked why, she stated it was for the price of the butter and apologized stating that she doesn't agree or set the prices. This surprised me that this store would charge extra for the butter. When I got the muffin, I read on the receipt, "ButterSprd w/Canola." This is ridiculous that I just spent that much on imitation butter.

This is the Dunkin in Yonkers NY at 1 Palisade ave. If I could give this place a zero I would have. ** is the most unprofessional and disrespectful person I ever came across. In the middle my order, she got into it with the customer before me. I had to wait until she was finished arguing with this person. Then she yelled at me and said put your card in. Long story short, I told her she was being very disrespectful. She preceded to argue with me the whole time she was making my food. EVEN When I Was Quiet. When she was finish making my food, she shoved it to me and said Have A Bad Day!! This place needs to be shut down.

I am not one to write reviews, if something is not good I always look at it as sometimes things happen. No one is to blame etc. Unfortunately someone is to blame for this review. I am not sure whose bright idea it was to change coffee cups but you must go back to the styrofoam brand. The coffee in the new cardboard does not stay hot very long. Maybe 5 minutes. If I am driving with a fresh newly bought coffee I need it to stay at hot. Lukewarm does not work for me. I love Dunkin’ coffee and staff where I go is always pleasant, but the cups need to gooooo!!!!

I am so pleased with the Dunkin’ Donuts off US Highway 1 in Juno Beach Florida. They are so consistent and they have the best service. I am never disappointed. Some locations the coffee tastes burnt or like it sat too long but they get it right every time. It never tastes burnt or stale and they get the specifics right every time. If you are in Juno Beach you’ve got to stop by! You will be glad you did. They are amazing!

This involves address 390 N ROCK ISLAND ROAD MARGATE FL on 1/10/2020. I went to the drive through. Cashier was **. The cashier was very rude and disrespectful. He told me in a loud aggressive voice to turn down my music!!! Like really?? I ignore him saying I’m probably not hearing him correctly!! He yelled again, “Turn down your music.” I said, “Sir give me my coffee.” He scream again turn down my music. He then slam the glass window. He threw me my change that was left over. Some coins drop on the floor. He then told me after he waited in a spiteful way before he gave me my coffee, he went to the back. Dont know what he did to my coffee so I did not drink it!! He then told me, “Get out of here!!” I will never go back to this location and I will file every complaint there is to file!! This is disgusting to treat a customer that way!! They need to be train to be more professional.

Always consistently good, good price. I can count on excellent caffeinated drinks and excellent donuts. The menu has expanded and ice cream is excellent too. I don't know what else to say. I don't frequent other fast food restaurants.

The Dunkin’ in the Elmira Airport is ran by the most horrible manager I have ever seen in my 40 years of employment with myself and husband owning a business ourselves. This lady yelled at one of her employees for she had her socks over her pants and above her boot line! Really lady! And also lets her employees work while sick with sinus infections and coughing and throwing up so she doesn’t have to work! I would never recommend employment by these people to anyone I know and will not eat there either with sick people working there all the time!!

Just want to let you all know that my fiance and I went to one of the stores in Amarillo Texas, and had some of the worst food we've ever had. We bought a 2 for five, and the eggs were not cooked, the bacon was burned black and the croissant was barely cooked (still doughy). We decided to order two doughnuts to make sure we were not just being harsh, and my fiance bought an eclair, one of the normal vanilla ones. We had to rush him to the store to buy Benadryl, and might have to take him to BSA hospital because they gave him a doughnut with banana and pineapple! He is deathly allergic to pineapple, and we are now extremely upset. All we wanted was a nice treat, and we got an emergency instead. Thanks for that Dunkin Doughnuts. Would give (-100) rating if I could.

Okay. So I just bought myself a new smartphone for $25 @ Wal-Mart. Reason why is, to go all digital for rewards programs. So my number is changed. (I will not give out my new number for reasons on not wanting to get doxxed.) So I sign in to my account with the app I downloaded to my phone, verification runaround strikes as my old number. Why?! Why must we have to stick to our old numbers that are defunct?! I have heard about in New York City that they want to sue Dunkin' for security breaches. So it's a no go on Dunkin' anymore. I had to use up my last reloadable gift card with intent to dispose of.

Service at all outlets is very spotty. The staff spends most of the time with drive thru and walk ins are always waiting. Always seem to be short on staff. All varieties are not always available. The service has been declining over the years.

Although I try to avoid the Dunkin Donuts located at 171 Lefante Way in Bayonne, NJ because they regularly get my order wrong In the most ridiculous ways and usually only fill the cup 3/4 of the way with hot beverages, on occasion I do use the drive thru when I’m short on time and on the way out of town. However, after being given a medium hot macchiato in place of a large one on three separate occasions, where I was charged for and the sticker on the cup specified a large, I refuse to go back there. The first time it happened, I assumed it was an honest mistake. The second time, I was annoyed, but again, as I only visit this location when I’m short on time, just didn’t have the time to deal with it. The last time I reluctantly ordered while in the car with a friend because they wanted to stop there.

I only started going to DD to get the Beyond breakfast sandwich because I’m a vegetarian and wanted to try the sandwich. But getting coffee there is a no-go. Why am I charged 69 cents TWICE for almond milk? The milk you use isn’t even organic like Starbucks’ milk and they only charge 60 cents – one time! No matter the size of the drink. DD charged me (on several occasions) 69 cents twice - for the same drink, medium and large sized. They said it was because the milk is expensive and takes a lot to make a latte. That is the dumbest thing I’ve ever heard! This is a scam and the latte is nowhere near as good as the one at Starbucks or Biggby and they don’t overcharge for alternative milk. I won’t be going there again. They can keep the sandwich.

We buy DD dark roast throughout the country and 95% of the coffee is hot. Lisbon Ohio has a fairly new store. The first time we got warm coffee we accepted the mistake, the next time we stopped we got 3 coffees and again it was warm. Hence the review. Hopefully management reads the reviews and corrects these kind of issues. It is their job!

The biggest problem with Dunkin' is their quality of a coffee after it's made and keep in mind this happens at 90 percent of the Dunkin' Donuts in Ma. They never mix the coffee so it taste correct or even stir or shake it to mix the sugar ever so all your sugar and flavor is in a pile at the bottom of the cup. Then causes a mess trying to mix it in a car or truck while driving or parked and a bunch of napkins so it doesnt spill everywhere. It's always a disaster getting coffee from dunkin' this has been going an on going huge issue and hence why paying an extra dollar or two for Starbucks is better. For one it's always made correctly, stirred correctly or shaking so it taste correct and there's no pile at the bottom of whatever flavor and sugar you had them put in it. So problem list is.

After spending the afternoon at a Dr's appt and Christmas shopping, I stopped at a Dunkin Donuts in the Apponaug shopping plaza, in Warwick, RI and ordered half a dozen donuts with a large hot coffee. Once I was settled in at home I was looking forward to enjoy my "treats". Much to my disappointment the 2 Boston Creme donuts, which are my favorite, had no Bavarian creme!! The coffee was weak and watery. With this being said, they don't give a senior's discount!

I regularly place online orders for pick up through the car line. In many instances I get a free coffee which is visible on the order and the local Dunkin' branch doesn’t want to accommodate claiming it's not in their system. This morning Emily who served was extremely rude claiming I don’t know how to place an order. If that was the case how would my receipt show clearly a free coffee!?! No manager to complain to... The small experiences in life leave a lasting impression. This one was certainly a horrible one!

Everything Dunkin' Donuts sells is artificial. The donut recipes have been changed cause I have been buying them since 1984 & that's when they were "good"! But since all of the stores have been taking over by Arabs/ Pakistani the quality has become garbage. Period! The only decent product they sell are the milkshakes & ice cream oh & some do like their strong coffee. I go to a real donut store now that has real ingredients not the fake ingredients that are now how dunkin' makes. There's it also the same reason Krispy Kreme is going down fast. They changed their recipes. Too big mistake. No one wants fake artificial donuts!

A staff member skipped people online to take the order of a customer she either knew or spoke her laughing (creole). I spoke to her and said that is not right skipping over someone to take another customer. A guy on line told me I should worry about myself and the employees at Dunkin' Donuts started laughing which is unprofessional. Dunkin donuts 289 Utica Ave Brooklyn NY 11213.

I went to the Dunkin' on 59th ave and bell, which I go to at least TWICE a day. When I asked for 2 sides of whip cream I was told by the MANAGER NO. He saw I had a dog and assumed it was for my dog and said, "We don't do pup cups." I said, "I come every day and I've never been denied a side of whip cream." He said "we dont give away free food so no." It took me going off on him saying I will pay for a god damn side of whip cream which he charged me 50 cents for a side of almond milk because he didnt have a way to charge me but was such a rude **. He had to collect 50 cents. I will never go there for anything again. This manager needs to be fired. He is completely rude and disrespectful!!!

I bought the 2 for $4 bagel and cream cheese sandwiches based on their commercial which made them look delicious. There was barely any cream cheese on them! I called and complained to their manager who assured me they would remake them properly. The 2nd ones I received had even less on them than the 1st ones! I emailed their corporate office and was told someone would get back to me and no one ever has. Very disappointing!

The mobile App advertises your coffee will be ready when you arrive... Mine is always cold or I have to wait... They make it extremely difficult to get your money back!!! They never have it ready and how hard is it to serve hot coffee, it might just be the Murray one but it is absolutely horrible!!

I love Dunkin' Donuts coffee. I brew it at home. If I were rating just the coffee I'd give it 5 stars. The rest of their products are pretty average or below. They do have good muffins but their donuts are rather average. I stopped buying their breakfast sandwiches because they are lousy. They have these round doughy things they try to pass off as bagels. Their English muffins are even English muffins anymore. A couple of years ago they substituted these dinner roll type things for English muffins. (Note to DD: English muffins are suppose to be crisp.) Even their eggs are not eggs. They are actually made with 12 ingredients, most of which are decidedly not part of an egg.

I went to Dunkin' Donuts on Sibley right up from my house and order a cake. It was a small 1 & the manager decided to give me a discount which I should have known the cake was going to be bad. When I got home and we tried eating it you could tell it was old, so I called in to let them know. They handed the phone to 3 different people before hanging up on me. I never took the cake back because I have to be at work early in morning. I should have just went to Food 4 Less.

I very specifically ordered 3 jelly donuts, 1 chocolate iced donut and one vanilla iced donut. I received 3 jelly donuts, one chocolate glazed cake donut (horrible tasting) and 1 powdered donut. Very disappointing as they also offered a variety pack that they choose which I declined so I could pick my favorites. Will not order again.