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Reviewed Oct. 2, 2022
Why does DD have so little crème in them? There is about a spot the size of a quarter that’s it in those big donuts. All locations are the same as well. Krispy Kreme puts lots in theirs so please make changes.
Reviewed Sept. 29, 2022
This is the 3rd time in a row I've asked for a simple vanilla cappuccino and they have screwed it up all 3 times. Today I basically got froth with a little coffee in the bottom. No vanilla. Their whole dept is terrible!!!
Reviewed Sept. 12, 2022
I sent to the Naples store on Airport Rd and Pine Ridge to get a Macha drink. I asked for very little ice. The cup was full of ice. I reminded her that I didn't not want too much ice. She didn't care and have it to me without a word.
Reviewed Sept. 9, 2022
I don’t normally go to Dunkin’ Donuts but today I went before my college class to get a cup of coffee. I like sweet froufrou drinks so I tried a frozen caramel latte and it was AMAZING!!! Plus the customer service was great, thanks DD!
Reviewed Aug. 21, 2022
Going to store # 346783 is a Sunday morning tradition before church. I was never ignored and treated this poorly before, not even when the last manager was there. All I was missing was bacon on the avocado toast. I went in to tell them and the worker was friendly but the female manager was very rude and didn’t even look at me, she stayed on the other side by the back. I’m always very understanding about mistakes but rudeness is just not necessary.
Reviewed Aug. 19, 2022
I have been a pretty loyal DD Customer. There are 2 locations (1) by my work and (1) by my home. I have had nothing short but horrible experiences. Last month, I was told I was "Annoying" for requesting allergen info because I could not get my app to load. Normally I order through the app so I can check that info and customize.
Today, I waited 10 minutes behind a car only to watch him be handed 1 drink. I then waited another 5 to get my items, I was running late so I did not double check. I got the wrong items. I attempted to call the store, no answer. So I called corporate and asked for a full refund, as well as additional credit because I had to reorder through UberEats to get my food. I was told this was "not possible." I tried the store again and I was told that "new staff" was to blame. I told this person that you cannot blame new staff. I asked if they could send someone to bring my food because I was literally less than 2 blocks, and they said no. I will use up the funds on my rewards card and then I am done.
Reviewed Aug. 15, 2022
Worst customer service I’ve ever seen, they never look up the long line of customer right in front of them, someone had to call the attention and complain before an employee (laughing on us) said to us “you guys don’t see there’s a bunch of computer screens right behind?"
Reviewed Aug. 9, 2022
I sent in a complaint to customer service. I feel like I should get compensation since I had to throw out the coffee and didn't eat the donuts!! I had to go to a doctor appt. so I couldn't go talk to employee at the counter. I want compensation for the prices they charge!
Reviewed Aug. 9, 2022
I love Boston Crème donuts. Now what I'm about to say I have experienced at EVERY DnD in multiple states...My question is Why are employees taught to throw a frosted donut upside in a bag? Is it a time thing? Just how many seconds would be wasted but ensuring the frosting side isn't flat at the bottom? Does no one think of it? Or do you simply not care? Either way it's just careless. So done with your lack of caring.
Reviewed Aug. 5, 2022
DD's food is OK but its coffee is crap and the Perks program is a joke, On top of it, many DD shops do not have a public toilet. Some of those who do keep it closed. I try to avoid DD whenever possible.
Reviewed July 25, 2022
This is related to the Dunkin'Donuts at the Terrapin Row (College Park) , Maryland , US store specifically and the communication with their customer service followed by an email on 06/20/2022 to which there's been no response from the company which clearly shows their lack of service, care and no care attitude towards the customers.
I had ordered online via the app and at their said store the order was not reflecting as erroneously I had selected whatever the closest location was displayed in their app. However when I requested the staff, they refused to assist and rather asked to contact the call centre since the payment was already made in advance to save time. The lady at the call centre took ages and transferred to another lady who assured the necessary steps will be taken, it's been more than a month and to this day neither have I received my coffee nor the refund and no apologies for this behaviour. It's a big brand and it sells so a loss of one customer will not make any difference to their pockets however these companies forget that it's us (customers) who have made them big. It may be just a single incident and sincerely hope that the company takes note of it and improve their services and reach out to me.
Reviewed July 22, 2022
Oneida NY Dunkin donuts coffee is trash. I stopped going there a year ago and I started driving 15 minutes instead of 3 minutes to go get my coffee because they can never get it right. I was in a rush with my children today so I decided to try Oneida again. Absolutely horrendous. I had to go in and when they corrected my order they gave me a worse coffee. Then I do not receive an apology or a have a good day or anything. The customer service is lacking in the coffee is the worst trash I've ever tasted. I tried my coffee and I spit it out immediately and it made me gag. I cannot believe that this place cannot employ people to make coffee the way people order it. Trash. Rt31 Canastota NY is where it's at. Go there. Oneida is for people who don't care what their drinks taste like. You want flavor and care, Canastota.
Reviewed July 19, 2022
On July 15/22 I was traveling with my family to Poconos. We stopped at Dunkin' Donuts located on I-80 Exit 37, at 2:00 PM to get something to eat and drink. We made the order electronically. This location has the worst Customer Service I have seen at any Dunkin in my whole life. Our order was delayed and served incomplete. We were inside the store, not the Drive -through. When we claim the remaining order, the male employee responsible for that was so rude, disrespectful, and foul mouthed we have ever dealt with. Even when we requested to talk the Manager in charge, he tried to calm down that guy, but it was an awful spectacle. We courteously recommend that the Company pays more attention when hiring people to serve customers on the road. We will never visit any Dunkin Donuts in this country in the future. All my family, and especially my little grand-daughters, were so scared and traumatized.
Reviewed July 10, 2022
Orlando Florida July 10 2022 on 1135 south Semoron Blvd Orlando Fl 32807 near la costa Drive. This store is the worst run store of any Dunkin that I have ever been to in more than 55 years. From NYC to California, Texas all over the country. The crew that is there around 11 am on Sundays is the most abusive, rude, nasty foul mouthed group of employees I have ever dealt with. The Girl ** was very nasty giving me nasty mean looks, being rude and when she thought I did not hear her using foul mouth words to describe me, then when I rolled my eyes, She (Go head and roll your eyes Blank Blank I don't give a ** ).
Then when I questioned the bill the tall ** man got unpleasant and loud. I have been in Customer service for Twenty years dealing with hundreds of Guests a day sometimes thousands, They got rude all the time =, but I never mistreated them, The companies I worked for would have either terminated or punished me if I had been rude, even to be perceived as being rude. These people should not work there and the manager needs to act.
Reviewed June 18, 2022
Stopped by the 408 Elmira Rd Dunkin and ordered 3 turkey sausage sandwiches and 3 drinks. The person repeated back sausage rather than turkey sausage so we corrected the type at the speaker. When we got to the window, we asked to add 3 hash browns, which they did for us. When they handed us our order though, there was only 1 sandwich in it. When we brought it to the attention of the young lady at the window, she cocked her head to the side and gave us attitude, telling us "well you are going to have to drive back around because we don't have time to add that to your order now - we still have to make the sausages". We would have been happy to accommodate, but the attitude was unacceptable and she made no effort to apologize for their mistake. Instead, we told her we would go somewhere else for the rest of our order. We went to the Meadow St location next and they did everything right, including repeating our order.
Reviewed May 23, 2022
I frequent this location about 5 times a week. The lady that took my order had a wave cap on her head and she was very unprofessional. My order was incorrect- I tried to get her attention. She came over to the window and slammed the window. I parked my car and I went into the store and the lady that was waiting on me told me that she shut the window because I wanted special treatment. While I was in the lobby the same lady told everyone that was ordering they would need to leave because they were understaff. The lobby was full of Midway ISD students who looked confused and unsure as to what to do next. By far the worst experience.
Reviewed May 20, 2022
Our hot sandwiches were served cold. Even the cheese on my bacon and egg croissant was hard and the egg was hardly lukewarm. They were clearly busy as the lady behind making our food told the rest of the customers that she will no longer make hot food. I would have rather waited patiently for hot food. Even if they were understaffed, I would prefer to just wait patiently.
Reviewed May 6, 2022
Order a coffee with 2 Sweet and Lows and a apple fritter at Dunkin At Corlies Ave and Route 35 in Neptune NJ. Received coffee with cream and sugar and no apple fritter. At the window I e-ordered the apple fritter and paid with credit card. Received rest of order, but no receipt. I had to sound car horn to get any person to come back to window to get receipt. Not only was I given both receipts, but also received attitude. Poor service and the receipts were missing Store # and Survey Code numbers.
Reviewed May 3, 2022
Almost every other day I order at drive thru speaker. It’s this one worker constantly give me attitude for no apparent reason. Today she slam the window in my face. While arguing and threatening me to have somebody come to job and whoop my **. Very unprofessional. Will be taken further action if I come back and she’s still employed!
Reviewed May 1, 2022
Dunkin' Donuts chain make their chickens suffer from overcrowded and inhumane conditions. They have no room to move because they are forced into cages with way too many other hens. These cages are filthy and many of the chickens suffer severe claw disease from going through the crates or cages they are forced to stand on. They state they will make changes, but they DO NOT follow through.
Reviewed April 23, 2022
My husband went to Dundee Rd Palatine Illinois Dunkin and order at drive thru my coffee. Large caramel macchiato that most of the time I order at Elgin during my work day but this specific store the coffee or the machiatto taste gross, first my husband order hot then when he got at the window they give him cold. And my husband said he order hot first. The register even give my husband dirty looked and when she check the receipt she saw it it’s hot that my husband order and they make the coffee. But machiatto taste so gross. They rush how they just pump caramel. I paid more than $5 in machiatto that taste so gross. I’m very very angry.
Reviewed April 20, 2022
When I pulled up to the drive-through, I have a disability where it takes me a minute to get out what I need to say, the man taking my order was very rude and wouldn't even give me a chance to speak. Even when my caregiver said, "Give him a minute, he's trying" and he kept repeating, "Are you ready to order?" when I was speaking and when my caregiver said it, he still didn't get it right. Very annoying day there at the drive-through. I've been a weekly loyal customer for years.
Reviewed April 6, 2022
However do not recommend the toast. It is not worth the price. One piece of toast with hummus and 4 pieces of sundried tomatoes. I can make the same thing at home for way less than they charge. I could see if this was outstanding but it is average at most for $3.99. Should cost $1.99 because that’s all it’s worth. Not very happy for the money I spent.
Reviewed Feb. 18, 2022
We have ordered Boston Creme many times. We've noticed an increasing shrinkage of fillings while being charged increasing more. Calls to the store were left unanswered. DDC has seemingly slipped from a pinnacle to the gutter!
Reviewed Feb. 4, 2022
I recently made my weekly trip to Dunkin' Donuts to purchase Donuts for the coworkers as I do weekly. When we opened the box we found heart shaped donuts (About half the size of normal). This is a total ripoff. If Dunkin wants to be cute about Valentine's Day with their donut shapes they should at least reduce the price. I'm sure these heart donuts are only 1/2 the size of normal. Dunkin has lost a regular customer. It's crap like this that puts a bad taste in the mouth of customers.
Reviewed Jan. 21, 2022
I go through Dunkin’ Donuts drive-through daily and since there has been new management they cannot get my coffee right. I use the Dunkin’ Donuts app, so there should be no question, however even if I go during peak times the coffee is cold when it supposed to be hot. Very disappointed, might start going to Starbucks.
Reviewed Jan. 19, 2022
I ordered 2 muffins, 2 glazed donuts, 2 coffees and a breakfast wrap through the drive through. When I got home I had only 1 muffin and a no breakfast wrap. It is too cold to go back to get the rest of my order. Why is it incompetent people think they should be paid $15 an hour. Later, as I read through their reviews, this behavior is fairly common.
Reviewed Jan. 6, 2022
My experiences are between Baltimore, MD 21229 and Silver Spring, MD 20904. Why is Baltimore Natl Pk one of the only restaurants that CHARGE MORE money and give less? I ordered the same Med Coffee, Bagel toasted with butter, egg and bacon on Frederick Ave. I was charged $6.98 before tax and given 3 strips of bacon, plus they charged $.50 for butter. I was charged $7.?? (tossed the receipt) on Baltimore Nat'l for 2 strips of bacon. In Silver Spring 20904 they did not charge for butter and gave 3 strips of bacon for $6.28 before taxes. Baltimore Natl Pk in my travels are the ONLY of the three that gives 2 strips of bacon and charge MORE. I also noticed that the bagel was a little smaller at Silver Spring, but much more tastier and fresh. WHY the difference?
Reviewed Jan. 2, 2022
I have always been a fan of Dunkin over Starbucks. I like being able to place an order on the app ahead of time, but I have to say that it’s worthless. They have never gotten my order right! I shouldn’t have to check my order to make sure that the 3 things that I ordered are correct!
Reviewed Dec. 14, 2021
Went to the Dunkin Donuts on J Clyde Morris Blvd and after ordering & paying we were given something totally different than what was ordered & tasted horrible. Can not reach the store or any other store via telephone! VERY FRUSTRATING!
Reviewed Dec. 14, 2021
We arrived at Dunkin Donuts on Winfield Dunn Parkway at around 12. It took them nearly ten minutes to address that we were there in the drive through and then proceeded to tell us that they were out of nearly everything we attempted to order. I ended up ordering a Caramel Craze signature latte and blueberry donut. Both of which ended up being incorrect when they handed them to us. When we pulled up to the window it took around another ten minutes for them to tell us our total because the girls working there were standing around chatting and laughing with one another. The girl that took my card was rude. My order was completely incorrect. I got an orange cranberry muffin and a hot peppermint mocha. I will never go back to this location again.
Reviewed Dec. 14, 2021
I can't believe this business even bothers to open its doors. Chances are they're out of whatever you want or they make it very sloppy and recently sat at the window for 5 minutes just for coffee I drove off without the coffee. Talk about the week. The stupid in the useless.
Reviewed Nov. 20, 2021
Dunkin' Donuts on NW 103 Street and NW 7 Avenue. Store operation is a nightmare. I entered the store at 6:18 am, only to be told they were not open to the public. On the sign it clearly states they open at 6am. This store has a number of professionalism issues that need to be addressed.
Reviewed Oct. 11, 2021
Usually 4-5 people standing around. Ordered stuff mini bagels this am. Order was frozen solid. Waited in line ordered again - same issue. Waited in line and requested that they at least try - order was heated so much the cream cheese disappeared. No "I’m sorry for the inconvenience" just “Here you go”. I go here a lot. Never again. Good coffee today but the experience is usually disappointing. The big, curly haired young man was pretending to shoot baskets as I waited. Do yourself. favor and go to Capital Blvd or Dunn Rd stores. This Dunkin’ is awful.
Reviewed Oct. 8, 2021
A while back I contacted Dunkin about my experience with coffee in one particular store. They gave my information to the manager who contacted me to describe the problem. He thanked me for my input and hung up. At no time was l offered a replacement for the coffee I paid for.
Reviewed Sept. 30, 2021
Ordered 2 bagels online and get to the store to find out they're out of bagels and had no substitutes. Asked for a refund of $4.28 and was told I had get thru the online app where I ordered. Have yet to receive it. Called several times to no avail. Sent two emails and still haven't received my refund. Very disappointed with Dunkin and their staff.
Reviewed Sept. 26, 2021
The name on the building is donuts, sad. Duncan needs better help.
Reviewed Sept. 21, 2021
I went through the drive through and ordered 2 medium pumpkin spice signature lattes and the sign said they were 3 dollars. The person told me the total which came out to 6 dollars plus tax. I get to the window and the person working there had no idea what we ordered and asked if I had ordered cold brews. When I told her again what I ordered the price went up and she told me that the sign was wrong and the prices were changed. Fine it's only a dollar or so more. They ended up taking the cold brews they made adding some milk or creme and then passing it off to me as pumpkin iced lattes which is not what ordered. At that point I was done so I took them and left. How is it possible that the person at the drive through knew exactly what I ordered and gave me the price but the person at the register had no idea?
Reviewed Sept. 16, 2021
Waited in line for over 20 minutes. By time I got to the intercom they waited 3 minutes before even addressing me. From the order being placed to receiving it took 10 minutes keeping me in line for 30 minutes. There was only 4 cars in front of me including the one at the window. Service time is terrible. Only ordered 2 drinks.
Reviewed Sept. 4, 2021
With the exception of a few stores, the donut quality is terrible. The donuts are not baked at the store and are delivered, and most of the time are not fresh and are doughy even in the morning. It seems like they heat or keep them under a heat lamp. For $11 a dozen, it's a rip-off!
Reviewed Aug. 7, 2021
Went there for breakfast and found an invoice folded in my egg sandwich, very unpleasant experience. Who knows what kind of germs I digested, call the headquarters and they took the info and say the store manager was going to call me and never got a call, definitely never go back to that location, Naples (Golden Gate Parkway location).
Reviewed Aug. 3, 2021
I was a passenger while my wife drove thru the drive-thru. The lady didn't understand what we were saying, so we drove on up to the window. She ignored us a while and when she did come to the window, she said somewhat angrily that they didn't take orders at the window, and said, "What do you want?" We decided to just leave. My wife is Asian, so I don't know if that had anything to do with it; But another time, they didn't understand my order and asked me to drive up. The lady had a key tattoo on her neck. I usually let it go if someone is rude to me, but when someone's rude to my wife, I have to say something.
Reviewed July 18, 2021
Love this store. The employees always get and make my order exactly the way I want to. They are always really nice especially the girl wearing the hijab. I absolutely love her service. She is polite, and is patient enough to get my order and make it just right.
Reviewed July 16, 2021
Today my husband and I went to the Mocksville, NC Dunkin Donuts. We have been avid customers for years, especially him. We pulled up to the drive thru and someone over the intercom said "Welcome to Dun....oh wait no one is there" and disappeared. We waited for about 10 minutes with my husband constantly saying "Hello, hello? I'm here. Can I place an order?"
After a long wait and the drive thru backing up, we decided to pull forward and order at the window. We told the manager what had happened and she insisted we were lying. Did not even try to resolve the situation. She told us to leave. My husband told her "no". I never got to place an order, I would just like some coffee and I'm not moving. She cussed at him and called the law. Now he is banned from this Dunkin. She was rude, insensitive, and did I mention she cursed at us calling us liars. I have contacted corporate, the BBB, and now I'd like to warn others by leaving this review of my horrible experience.
Reviewed June 26, 2021
I pre-ordered mine on the app which is supposed to help cut down on time you spend in line. They didn't start the order till arrival nor did they call to tell anyone they didn't have products available. More than one of my items were incorrect. None of which they corrected when told. Dunkin On Milligan is doing a terrible job at customer service and time with orders.
Reviewed May 23, 2021
Me & my sister stopped here in between our work schedules today & the drive thru did not move at all for about 15 minutes, we then tried to go inside & the doors were locked in the middle of the day while the workers just stared at us from the inside. Also, upon arriving there was a full lobby of people inside, so they must have locked the doors for a reason unknown because they weren’t focused on their drive thru customers at all. I love this place but it was just extremely inconvenient with an immense lack of urgency regarding a time crunch & the workers were disinterested in what they were doing as a whole. This location was the one off of Kipling & Belleview in Littleton, Colorado.
Reviewed May 4, 2021
Tried the new strawberry coconut milk refresher drink yesterday. It had a fake nasty flavor taste! Was horrible! Nowhere near Starbucks pink drink! I love their hot black coffee which I get almost everyday.
Reviewed May 1, 2021
This afternoon my regular donut shop was out of Chocolate raised donuts. I decided to check out Dunkin on Snell Avenue a couple miles away. Line seemed short and I was optimistic it’d move fast. 45 minutes later I finally got to the place order part. Alleluia!! I ordered 3 chocolate raised donuts and 1 Boston Cream. Another lengthy wait to cashier and finally on my way home ready for my donut. Opened the bag and it contained the one Boston Cream and 3 CAKE CHOCOLATE GLAZED DONUTS!!! Argh!!!! Gave my hubby the Boston Cream and as mad as I was with the whole horrible experience threw out the others!!! That was my first and last Dunkin experience. It has felt good to take my frustration out with this review but .... will never return or recommend EVER!!!!
Reviewed April 30, 2021
I purchased a dozen this am at around 10:30...of the 6 varieties bought, all were drying out already. But my biggest complaint was the lack of filling in the supposedly "filled" donuts: it was less than a tablespoon! So disappointing for something that used to be awesome.
Reviewed April 28, 2021
Dunkin app has a glitch and is overcharging for the coconut milk refreshers (the stores systems are too). It's adding 50 cents on for the coconut milk when advertising at the store and the app says mediums are $3. Corporate is saying each franchise store can charge what they want. The sign AND mobile app say a medium is $3. How are they going to charge you an extra 50 cents for a main ingredient for the drink?!? Supposedly the district manager is going to call me. I will boycott them for price gouging in a heartbeat and take it to the media. Watch me.
Oatmilk latte again Oatmilk being main ingredient charge is between 50c to $1 extra for the oatmilk which is a main ingredient. This is also not advertised that you will incur a charge for this main ingredient. If you order an iced americano and add oatmilk then yes there should be an additional charge but how are they charging extra on a main ingredient?!?! I contacted their corporate, the BBB and the news media about their deceptive practices.
#BoycottDunkin #chargingextraformaindrinkingredients #priceguaging #unethicalbusinesspractices #dunkindroppedtheball #dontpurchasedunkincoconutrefreshersuntiltheyfixtheirprices
Reviewed April 21, 2021
First off let me say that I LOVE grilled cheese. So when my local Dunkin started offering grilled cheese as an option I was all over it. I ordered mine with ham. The sourdough bread, cheese and ham were terrific together. The biggest issue is the fact that it’s not GRILLED or even TOASTED! My sandwich was a soggy mess!!! I figured it’s a new product so I cut them some slack hoping they’d figure out the proper process to make a grilled cheese. Two weeks later and this morning I, once again, ordered a grilled cheese with ham. And once again - I got a soggy mess!!! Come on Dunkin - it’s not rocket science! Get it right or stop offering it as a viable option!!!
Reviewed April 20, 2021
Since March of 2020, I have not been able to get a plain yeast doughnut with white icing. They always have sprinkles. I have tried at all times of day - even a few minutes after they open. Why is it so hard to have plain doughnuts. They have often been out of regular yeats doughnuts too. If you want to only sell coffee, change the name of the store.
Reviewed April 2, 2021
The above store never can open on time, and or when I arrive at 4:00/4:05am I am told the coffee isn't ready and they just opened, when in reality they are suppose to open at 4am. At times this causes me to leave without getting coffee or just getting to work with 3 minutes or less to spare to clock in. There is NEVER AN HELLO, GOOD MORNING NOR THANK YOU and I feel as though that's poor customer service.
Reviewed March 22, 2021
Dunkin Donuts this morning....YUCKKKK I have NEVER had bad at Dunkin but today...EVERYTHING HORRIBLE. So disappointed!!! Customer Service was horrible. Half food missing. Rest food horrible taste and wasnt even done. Ordered Sausage Egg and egg was runny. Blueberry Matcha tasted like watery paste. This location was on Harshman Dayton Ohio.
Reviewed March 14, 2021
I ordered a bacon snacker and 2 avocado toast... The bacon was raw and the avocado toast wasn’t toasted and there was barely even a smear of avocado on the bread! I spent over $9 on awful food from the Macon Rd Columbus GA location... Customer service is awful as far as they don’t greet you at the speaker or window.. They state your total then hand you some awful food to go with their awful attitude! I WOULD NOT RECOMMEND EATING AT THE DUNKIN DOUGHNUTS ON MACON RD. COLUMBUS GEORGIA.
Reviewed March 13, 2021
I downloaded Dunkin’ Donut app last Thursday to check out menu and 3 days later they tried to charge my credit card for a $15.00 gift card and I never entered any financial info, so be careful!! Not sure how they accessed my financial info.
Reviewed March 13, 2021
I have been using Dunkin’ Donuts for years, including the app for mobile orders. However, I also go inside to order at the register at times, like when it’s a group order. Tonight my boyfriend and I went to a Dunkin’ and unfortunately it wasn’t good service, unlike other Dunkin’s we’ve been to! There were three bow tie donuts left so we asked for them and the cashier said “Those are for mobile orders.” My boyfriend asked, “Then why are they still there?” And she said because she hadn’t grabbed them yet. First off, when I worked at a store I learned that if a customer requested an unavailable product then something you absolutely should say is “I’m sorry but..”... this woman didn’t even apologize for the mistake. Her “Oh well” attitude in responding made her sound extremely careless.
Second, the mobile order customer is not there yet while we’re standing right in front of the cashier and the bow ties were still on display. She may have not taken them off display fast enough but that is not our problem. I recall doing a mobile order once where they didn’t have the donut I ordered so they told me when I got there and let me choose a different one. When you do a mobile order you should know there’s a possibility that what you’re ordering is not there but you don’t know until you get there (which technically is a whole different other complaint) so give the requested product to the people who are right in front of you!
Reviewed March 8, 2021
I was on my way to work, went through the drive-through. Didn’t receive full order. I was upset because I was on my way to work. Went down the street to get on the interstate. I went back I asked where was my sandwich? The young man said he didn’t know what I was talking about. Then begin to tell the customer in the driveway, with a attitude like that I bet she sleep good at night! I didn’t need his smart mouth! Then as I was walking back to my car, he’s at the driveway with a smirk on his face! When they messed up my order!
Reviewed March 2, 2021
Coffee at all locations is always inconsistent with quality and service. This business is supposed to be the experts and specialize in delivery of coffee products that are top notch. Price is heftier than Starbucks who we all know is the king of drinks! One large cup of coffee with a shot of espresso is 4.46. I can’t even order cream in my coffee at these locations because the variations of cream differs from who is actually making my drink. I order my cream on the side and anything else I put in it because there is no expertise in delivery or service.
Reviewed Feb. 14, 2021
It seems that unless it is before 10AM, one is unable to purchase a latte of any sort at any Dunkin in Southern New Hampshire. The machine is "down for cleaning" is what I have been told at 11AM, at 2PM, at 6PM. Like the mythical McDonald's ice cream cone, the Dunkin latte seems not to exist, and yet one can still pre-order a latte on the app. When one arrives to pick it up the staff will ask if they can give you something in place of your latte. Otherwise you have to call a phone number on the app and jump through hoops to receive a refund. It's a good thing Starbucks is just down the road.
Reviewed Jan. 29, 2021
I’ve been coming to the Dunkin’ Donuts in Barefoot Bay Florida since October when I took a new position with a nursing company. Every single visit there’s an issue from a dirty bathroom, to being out of product, to poor customer service. Why do I come back? Because it’s the only coffee shop that I know of in Barefoot Bay. Today I went in to get a vanilla CHIA and the girls stared at me with no response and I said, "Is there an issue" and she said, "We don’t carry that." Then she spoke up and said, "You’re not seeing it correctly" and rolled her eyes. I guess I’m going to have to go to Sebastian out of my way because this is the only Dunkin’ Donuts that there’s an issue with every time I go which is at least three times a week. And unprofessional sloppy manager to people who do not know how to speak to the general public.
It’s very sad because it’s not like it’s occasional. It’s every single time and as I read reviews or local reviews they’re all bad. So whoever is above the manager has an issue with this branch to where it’s going to close eventually. Perhaps if they paid a manager with good experience starting with customer service training and went to purchase product so you don’t keep running out, maybe then the branch will be successful.
I went through the drive-through last week, all three drinks I asked for she reported they were out of so I tried something new and she gave it to me for free because she was upset whoever was running the window, that they were out of everything. I’ve been going to Dunkin’ Donuts for years and I’ve never once went to any branch in any state that I’ve been in where they ran out of everything. My hope for the bay customers they clean this branch up with all new staff. As for me I’ll drive 3 miles out of my way to go get my coffee in Sebastian. Very disappointed.
Reviewed Dec. 18, 2020
Dunkin' Donuts in Northfield Center, Ohio situated next to Giant Eagle on State Route 82. Time 7:00 PM, Thursday, 12/17/20. Pulled up to drive-thru and asked if the Glazed Donuts were fresh. Clerk said yes so I ordered a half dozen. I then asked if the Crullers were fresh and the clerk responded yes so I ordered a half dozen and took home my order of a box of 12 donuts. When I arrived home I immediately sat down to eat my Donuts and Crullers. Wow...was I ever disappointed. The first Cruller I picked up was very hard...I had to break it into pieces in order to get it into my mouth to chew it...It definitely was not fresh.
In fact when I picked up another one to eat I dropped it on the table and it made a thud noise. The same thing happened when I ate the Glazed Donuts. Suffice it to say that the four items I ate were absolutely not fresh and could have been a day old or more. I am now sitting here typing this review waiting to throw up. Thanks for lying to me DD employees, I doubt very much if I will ever go to Dunkin' Donuts again.
Reviewed Nov. 29, 2020
This DD í have been going to for years. So has my family. We go through the drive through. But the guy who sells the bananas is very aggressive. He literally refuses to give me back my change.. whether it's $4 or $.50. Now he has a tip jar. So now he slams it and shakes it. He has harassed me multiple times, but then hits on me, making me uncomfortable. I cannot spell or pronounce his name, but I will leave a update. He is working right now. In the evenings he is usually not there.
Reviewed Nov. 9, 2020
Stopped at the drive-thru at the Dunkin in Bellevue, NE. Ordered the "Express Dozen" donuts. Got back to the office and the box contained only 11 donuts. Not sure which is worse, that they can't see a donut is missing in a box that holds just 12, or that they hire idiots that can't count to 12.
Reviewed Oct. 26, 2020
Ordered 2 cream sticks and 1 box of donut holes. Gave the drive-thru guy a $10 bill. "We have no change...is that OK?" What? You mean I don't get change for a ten?" "No, I mean coin; no coin change." Ok, then just give me MORE donuts in place of my change. "Can't do that." Wait, what? Kinda stupid policy, isn't it? "I can add more donuts but it will cost you more." OK, give me my cream sticks and donut holes and change. I drove away with 4 bucks change, two custard-filled (yuck) baby donuts, and a box of VERY stale donut holes. That place is a joke, but not so funny. Mental note: AVOID THAT Dunkin like the Covid!
Reviewed Oct. 11, 2020
Why was the ingredients in the Vanilla Chai tea changed? It is now made with liquid and the taste is disgusting. It was our favorite everyday drink. We will go somewhere else for our Chai. “Don’t fix what ain’t broken”. YUCK!!
Reviewed Sept. 14, 2020
9 times out of 10 I can not order. The App always says there is a connection issue or can not connect to the store. Takes longer to load the menu items than you actual wait in line. Pulling up to drive thru or ordering inside is actually faster.
Reviewed Sept. 13, 2020
The charli was shown to have caramel and it had none. It was by far the nastiest thing I have ever tasted. I would give it -500 if I could. Tasted like I was drinking watery dog poop. I can't even drink it all.
Reviewed Sept. 11, 2020
I go through the drive-through to order a cuppa coffee and a sandwich and I specifically asked for a cream and sugar and stirred. There was a line behind me so I decided to drive up a little bit then test my coffee and I physically had to go inside and have them either stir it or add more sugar. They stirred it. It didn’t work so they had to add more sugar. Apparently they did not pay attention to how many sugars they were putting in it.
Reviewed Sept. 5, 2020
Dunkin’ Donuts canceled my order after I put it in with Grubhub which is ridiculous because I ordered my coffee and drinks 30 minutes before closing time. I waited a hour until I got a text from grub hub that my order has been cancelled. Dunkin’ Donuts need to improve their customer service. I don’t appreciate getting my order cancelled when all I ordered was a few drinks, I gave them 30 minutes to make them and bring them to me. FYI I’m only 5 minutes away. I’m just not allowed to leave my work site so I tried ordering from Dunkin’ to get a few drinks.
Reviewed Sept. 2, 2020
I'm old enough to remember when Dunkin Donuts actually carried DONUTS!! I stopped this week and found a glazed, bavarian creme and possibly a chocolate donut on the menu. I remember donuts with sprinkles, nuts, cream filled, powder sugar and so many varieties it was hard do choose. If you're gonna have donuts in the name, ya gotta have DONUTS!!! Maybe call it Dunkin Sandwiches or Dunkin Soup and Salad. BRING back DONUTS.
Reviewed Sept. 1, 2020
Whenever there is a problem with app. or rewards it literally takes weeks to hear back, if ever. I have called, no answer after hours. Emailed, still no response, weeks can pass!!!! I am still waiting after reaching out last week. It should not take this long to respond!
Reviewed Aug. 29, 2020
Frankly this is my fourth poor experience at a brand new Dunkin' Donuts in my area of Petersburg, Va. Today I was handed a chocolate covered medium coffee cup. Who does that? The cashier noticed the chocolate on the cup, turned around as if she was going to wipe it off, and decided not to and brought it to me anyway. Last night I went for coffee and donuts I was first misquoted my total and the young lady apologized. No big deal but I'm waiting for my donuts and another girl comes to the window after my long wait, passes the donuts to me without a thank you for waiting have a nice day or anything. A time before I called asking if they had 6 Bavaria cream (yes I called because they never have any popular donuts available). I was told they had 6. When I got there they only had 2. When I mentioned I called the response was, "Oh that was you?".
Here is the icing on the cake. My very first visit during COVID 19, after the excitement of waiting for them to open we get dressed up to go get our favorite coffee and donuts. I order my delicious XL coffee extra cream regular sugar, the cashier gives it to me. We pull off. I go to drink it and she has not put the top on all the way, coffee all over my nice white top. I am a serious coffee drinker, Dunkin' Donuts is my favorite, but I don't feel like Dunkin' Donuts values my business. You don't value me enough to train your staff to get it right the first time so your customers rush to come back. I am so disappointed but in the end, it is your loss.
My purchase of coffee and donuts at your establishment should be a pleasure for your staff and your bottom line for every guest who pulls into your drive-thru or opens your business door. Anything less is not acceptable to me, my dollar, my time, or my gas! You lost a loyal customer and I will not give Petersburg Dunkin' Donuts another opportunity to let me down!
Reviewed Aug. 16, 2020
Employees wearing insulting obnoxious and offensive political masks at work on 08/10/2020. On 08/12/2020 I complained about the restrooms being close. An employee Donald C. responded with threats of PHYSICAL VIOLENCE.
Reviewed Aug. 7, 2020
I am physically disabled and often order from Dunkin’ Donuts in my neighborhood of Bayside Queens. I use the DD app to place my orders. There is always something missing from my orders on more than 1 occasion. I’m constantly have to check my orders to see if anything is missing. I have to say I enjoy the product.
Reviewed July 29, 2020
I went to DD and was being waited on by a young woman behind the counter. As I received my order, a second female clerk asked another customer if she could have his order. He had some kind of automotive or construction job, and was covered in grime and grease. He stepped up to the counter, he was wearing no mask and was about one foot away from me. I had paid with a twenty, and was waiting for my change. I got my change and left as quickly as I could. The clerk should have waited till I was away from the counter before helping him, or at least, assisted him further down the counter so that there was some distancing between us. The DD I visited is at the Lukoil service station at 2193 Route 27 in Edison NJ. Be careful at this shop.
Reviewed July 6, 2020
Like many Americans I have tried to limit my exposure to the public unless absolutely necessary. After being forced back to work by my employer ADP, (my job entails face to face meetings with business owners, super dangerous!) I am on the GO 24/7 and live in my car. I was hesitant about going inside any public business and almost had a panic attack when I was going to pick up my Seasonal Butter Pecan Flavored Coffee I look forward to all year. To my surprise not only was my Butter Pecan Flavored Coffee amazing, but every employee was wearing a mask and made me feel safe. It's evident Dunkin' Donuts cares about their customers and employees.
Reviewed June 18, 2020
When in drive thru get wronged change or drink or bad product. They will not fix problem. They just say, "Get the hell out of here, why do you come here go!!" They are rude, if otamt people who do not care about product quality or their customers and do not deserve anyone's business.
Reviewed June 13, 2020
Diann L always has a smile on her face when she sees us and is very sweet, kind and courteous. Our order is always perfect. She is the reason that we will only go to Dunkin Donuts in Hudson Florida!
Reviewed June 12, 2020
I ordered coffee at Leicester Dunkin' Donuts and the kid at the register threw my .80 in his tip cup without even asking me, and the way he did it I could tell it wasn't the first time! It was habit. What makes DD's workers so special? I stand in line everywhere I go! My family will never go to Dunkin' Donuts again. The coffee is just water to sell turbo shots.
Reviewed March 8, 2020
I enrolled in Dunkin' Donuts Perks program for years and used the website to add funds to my card. A few months ago I tried to add funds and the system stated I needed to provide a cell number to be sent a code to verify my identity. I use The two step verification process with other companies, but I have always been provided with options, email or a phone call. Not with this company, it's cell number only! They are trying to force me to buy a cell phone or use someone's else's! That is not good customer service!
Reviewed March 6, 2020
My wife recently had a stroke so we go to a rehab center in Woburn two or three times a week for rehab. We usually stop at the Four Corners Dunkin Donuts at 188 Cambridge street for breakfast before or after her therapy. The shift leader, Michele in the morning is one incredible caring woman. She knows many of her customers, treats them (and the other workers) like family and takes individual care of everyone there. I simply can't say enough about her. She is so caring and sweet and she deserves special recognition for what she does. When you leave this store, you leave with a smile on your face thanks to her.
Reviewed Feb. 27, 2020
The Dunkin' Donuts in my town has very pleasant employees, but you have to wait a long time even when there is no one else in the drive-thru. They NEVER have French Crullers and, as often as not, they don't have eggs either. How can you keep a breakfast place open without eggs?
Reviewed Feb. 24, 2020
The Staff here are always Perfect! They greet me with a smile and the service is fast and correct every time. 2209 Panama City Beach Pkwy on Panama City Beach Florida is the best location I've ever been to.
Reviewed Feb. 18, 2020
I buy the extra large dark roast daily on my way to work.. For some reason, the coffee must get inside the edges of the lid and drips down on my cup! This makes my cup look disgusting and all sticky. It's been happening to my brother as well! We can't even put our coffees into the cupholders because there will be an inch of coffee in the bottom by the time we get to work.. why is this happening?
Reviewed Feb. 17, 2020
I have been going to the Dunkin' Donuts on US Highway 14 in Crystal Lake, Illinois daily for over 4 years. I order the same coffees at least once a day, sometimes twice a day and I will on occasion order for extra people that are in my car. I have had nothing but problems with the staff at this location. I have been going there for so long that I am on a first name basis with many of the staff members there. I have been dealing with rude behavior, messed up drinks (even though my order is usually the same two drinks every single day), delay in order prep. (Sometimes waiting 15 minutes in the drive up even if I am the only car in line), and the branch running out of things almost daily.
On Sunday, I went to the branch drive-up to order my usual, plus some extra coffees for my guests at my house. I started to order, but the girl at the drive-up (Bridget) finished my sentence for me, assumed my order, then said "see you at the window, goodbye!!" Then did not answer when I said "wait" repeatedly. So I drove up to the window and politely asked her to please not interrupt me when I am ordering and that I thought it was rude, besides, if I had wanted to order something else, I was not given the chance. The manager on staff stood next to her listening and did not attempt to intervene. Bridget's response was, "Well I was trying to get you out of here quickly. If you want to take your time then you should come inside!"
My son was in the car with me and has been there many times when the staff talks to me rudely on a regular basis and it made him so angry that he yelled back at her, because he had "had enough of them treating his mom this way". I love my Dunkin' Donuts coffee, but unfortunately, this is the only Dunkin' in town and if I want it I have no choice but to go to this location. I feel like from now on I may drive the extra 15 minutes to the neighboring towns to get my drinks, but this really is inconvenient and it means I can no longer get my coffees at lunch unless I go to this US Highway location, and I really do not want to give the Crystal Lake location any more of my business. It is unfortunate and rather sad that they treat their regulars this way. I am disappointed and angry. I guess when I am in town I will go to Country Donuts instead, but I really will miss my Dunkin'. I just cannot bear the thought of going back to this Crystal Lake Dunkin' Donuts.
Reviewed Feb. 7, 2020
Read a news article today that Dunkin' wants to entice customers by making better coffee. I have a novel idea, how about better donuts! Dunkin' Donuts (yes, I purposely used the old name), used to be a great place to go for donuts. Business changes over the years (like no more onsite making of fresh donuts) has made the quality decline significantly over the years. But instead of bringing back the quality of the thing that made them a household name, they are trying to pretend to be someone else [insert brand name coffee shop here].
Maybe they should take a glance over to that other establishment that specialized in pancakes, but tried to insert "burgers" in their name and change the paradigm of their company. Did it work for them? No! Of course not. People have favorite burger places they go to, and it's not the place they've grown to love for pancakes. I will never go to Dunkin' for coffee. I have a specialized coffee franchise that I do for that. I used to go to Dunkin' for donuts, but it doesn't look like they plan on maintaining/improving the quality of those. So I guess Dunkin' is off the visit list altogether. Sad. Used to LOVE Dunkin'!
Reviewed Feb. 4, 2020
Can someone please explain to me why the Dunkin' Donuts on Queens Blvd. across the street from the courts charge me a different price for my coffee every morning?? I order the exact same thing every morning and every morning it's a different price. I believe these people are taking money off the top and charging whatever they want.
Reviewed Jan. 30, 2020
Charging $.80 for butter. I visited Dunkin' Donuts in Hollis, ME on 1/30/2020 and ordered a blueberry muffin with butter. The cashier told me I owed $2.04. As I was getting ready to hand her the money, she said, "I'm sorry, that is $2.84". When I asked why, she stated it was for the price of the butter and apologized stating that she doesn't agree or set the prices. This surprised me that this store would charge extra for the butter. When I got the muffin, I read on the receipt, "ButterSprd w/Canola." This is ridiculous that I just spent that much on imitation butter.
Reviewed Jan. 18, 2020
This is the Dunkin in Yonkers NY at 1 Palisade ave. If I could give this place a zero I would have. ** is the most unprofessional and disrespectful person I ever came across. In the middle my order, she got into it with the customer before me. I had to wait until she was finished arguing with this person. Then she yelled at me and said put your card in. Long story short, I told her she was being very disrespectful. She preceded to argue with me the whole time she was making my food. EVEN When I Was Quiet. When she was finish making my food, she shoved it to me and said Have A Bad Day!! This place needs to be shut down.
This location is also very dirty and the staff touch garbage cans without changing their gloves. I rather spend my hard earn money at Starbucks (great customer service) than this place. I will also encourage my friends and family not to support this place. Matter of fact, I will not be supporting any more Dunkin’ Donuts because of **.
Reviewed Jan. 16, 2020
I am not one to write reviews, if something is not good I always look at it as sometimes things happen. No one is to blame etc. Unfortunately someone is to blame for this review. I am not sure whose bright idea it was to change coffee cups but you must go back to the styrofoam brand. The coffee in the new cardboard does not stay hot very long. Maybe 5 minutes. If I am driving with a fresh newly bought coffee I need it to stay at hot. Lukewarm does not work for me. I love Dunkin’ coffee and staff where I go is always pleasant, but the cups need to gooooo!!!!
Reviewed Jan. 14, 2020
I am so pleased with the Dunkin’ Donuts off US Highway 1 in Juno Beach Florida. They are so consistent and they have the best service. I am never disappointed. Some locations the coffee tastes burnt or like it sat too long but they get it right every time. It never tastes burnt or stale and they get the specifics right every time. If you are in Juno Beach you’ve got to stop by! You will be glad you did. They are amazing!
Reviewed Jan. 10, 2020
This involves address 390 N ROCK ISLAND ROAD MARGATE FL on 1/10/2020. I went to the drive through. Cashier was **. The cashier was very rude and disrespectful. He told me in a loud aggressive voice to turn down my music!!! Like really?? I ignore him saying I’m probably not hearing him correctly!! He yelled again, “Turn down your music.” I said, “Sir give me my coffee.” He scream again turn down my music. He then slam the glass window. He threw me my change that was left over. Some coins drop on the floor. He then told me after he waited in a spiteful way before he gave me my coffee, he went to the back. Dont know what he did to my coffee so I did not drink it!! He then told me, “Get out of here!!” I will never go back to this location and I will file every complaint there is to file!! This is disgusting to treat a customer that way!! They need to be train to be more professional.
Reviewed Jan. 9, 2020
Always consistently good, good price. I can count on excellent caffeinated drinks and excellent donuts. The menu has expanded and ice cream is excellent too. I don't know what else to say. I don't frequent other fast food restaurants.
Reviewed Jan. 8, 2020
The Dunkin’ in the Elmira Airport is ran by the most horrible manager I have ever seen in my 40 years of employment with myself and husband owning a business ourselves. This lady yelled at one of her employees for she had her socks over her pants and above her boot line! Really lady! And also lets her employees work while sick with sinus infections and coughing and throwing up so she doesn’t have to work! I would never recommend employment by these people to anyone I know and will not eat there either with sick people working there all the time!!
Reviewed Jan. 7, 2020
Just want to let you all know that my fiance and I went to one of the stores in Amarillo Texas, and had some of the worst food we've ever had. We bought a 2 for five, and the eggs were not cooked, the bacon was burned black and the croissant was barely cooked (still doughy). We decided to order two doughnuts to make sure we were not just being harsh, and my fiance bought an eclair, one of the normal vanilla ones. We had to rush him to the store to buy Benadryl, and might have to take him to BSA hospital because they gave him a doughnut with banana and pineapple! He is deathly allergic to pineapple, and we are now extremely upset. All we wanted was a nice treat, and we got an emergency instead. Thanks for that Dunkin Doughnuts. Would give (-100) rating if I could.
Reviewed Jan. 6, 2020
Okay. So I just bought myself a new smartphone for $25 @ Wal-Mart. Reason why is, to go all digital for rewards programs. So my number is changed. (I will not give out my new number for reasons on not wanting to get doxxed.) So I sign in to my account with the app I downloaded to my phone, verification runaround strikes as my old number. Why?! Why must we have to stick to our old numbers that are defunct?! I have heard about in New York City that they want to sue Dunkin' for security breaches. So it's a no go on Dunkin' anymore. I had to use up my last reloadable gift card with intent to dispose of.
Reviewed Jan. 4, 2020
Service at all outlets is very spotty. The staff spends most of the time with drive thru and walk ins are always waiting. Always seem to be short on staff. All varieties are not always available. The service has been declining over the years.
Reviewed Dec. 28, 2019
Although I try to avoid the Dunkin Donuts located at 171 Lefante Way in Bayonne, NJ because they regularly get my order wrong In the most ridiculous ways and usually only fill the cup 3/4 of the way with hot beverages, on occasion I do use the drive thru when I’m short on time and on the way out of town. However, after being given a medium hot macchiato in place of a large one on three separate occasions, where I was charged for and the sticker on the cup specified a large, I refuse to go back there. The first time it happened, I assumed it was an honest mistake. The second time, I was annoyed, but again, as I only visit this location when I’m short on time, just didn’t have the time to deal with it. The last time I reluctantly ordered while in the car with a friend because they wanted to stop there.
Reviewed Dec. 26, 2019
I only started going to DD to get the Beyond breakfast sandwich because I’m a vegetarian and wanted to try the sandwich. But getting coffee there is a no-go. Why am I charged 69 cents TWICE for almond milk? The milk you use isn’t even organic like Starbucks’ milk and they only charge 60 cents – one time! No matter the size of the drink. DD charged me (on several occasions) 69 cents twice - for the same drink, medium and large sized. They said it was because the milk is expensive and takes a lot to make a latte. That is the dumbest thing I’ve ever heard! This is a scam and the latte is nowhere near as good as the one at Starbucks or Biggby and they don’t overcharge for alternative milk. I won’t be going there again. They can keep the sandwich.
Reviewed Dec. 23, 2019
We buy DD dark roast throughout the country and 95% of the coffee is hot. Lisbon Ohio has a fairly new store. The first time we got warm coffee we accepted the mistake, the next time we stopped we got 3 coffees and again it was warm. Hence the review. Hopefully management reads the reviews and corrects these kind of issues. It is their job!
Reviewed Dec. 16, 2019
The biggest problem with Dunkin' is their quality of a coffee after it's made and keep in mind this happens at 90 percent of the Dunkin' Donuts in Ma. They never mix the coffee so it taste correct or even stir or shake it to mix the sugar ever so all your sugar and flavor is in a pile at the bottom of the cup. Then causes a mess trying to mix it in a car or truck while driving or parked and a bunch of napkins so it doesnt spill everywhere. It's always a disaster getting coffee from dunkin' this has been going an on going huge issue and hence why paying an extra dollar or two for Starbucks is better. For one it's always made correctly, stirred correctly or shaking so it taste correct and there's no pile at the bottom of whatever flavor and sugar you had them put in it. So problem list is.
Problem list:1) Sugar is always a pile at bottom of cup and flavor.
2) Xx means more than 1-2 sugars and sane for cream not everyone likes dark coffee so extra extra (xx) means extra!
3) When asked to melt sugar because the coffee is never properly made means melt sugar with hot coffee because the sugar never gets mixed in and I mean never!!!
Also when there's a sale or deal it helps to be clear on the deal specially the order board like after 2pm certain coffee is 2$ but shouldn't have to go on google to see why I didnt get charged 2 dollars because it's a signature flavor which wasnt on order board saying so then spent 10 mins on google making sure I didnt get ripped off cause some places will do it and others won't!!! Thank you. Customers are lost to your competitors due to these issues like coffee being constantly never mixed or stirred enough!!! Which never happens at starbucks ever!!!!
Reviewed Dec. 12, 2019
After spending the afternoon at a Dr's appt and Christmas shopping, I stopped at a Dunkin Donuts in the Apponaug shopping plaza, in Warwick, RI and ordered half a dozen donuts with a large hot coffee. Once I was settled in at home I was looking forward to enjoy my "treats". Much to my disappointment the 2 Boston Creme donuts, which are my favorite, had no Bavarian creme!! The coffee was weak and watery. With this being said, they don't give a senior's discount!
I do agree with previous reviews, when Dunkin first came into existence in the New England area many years ago, their donuts were delicious, larger, fresh and full of filling ingredients! Through the decades this is certainly non-existent! A huge disappointment. Poor food and high prices. I would not recommend going to any Dunkin Donuts! I'll be bringing my business to other donut & coffee shops! So much for these "chain" businesses! Bring back the small families with quality foods & drinks who take PRIDE in their products!
Reviewed Dec. 7, 2019
I regularly place online orders for pick up through the car line. In many instances I get a free coffee which is visible on the order and the local Dunkin' branch doesn’t want to accommodate claiming it's not in their system. This morning Emily who served was extremely rude claiming I don’t know how to place an order. If that was the case how would my receipt show clearly a free coffee!?! No manager to complain to... The small experiences in life leave a lasting impression. This one was certainly a horrible one!
Reviewed Dec. 3, 2019
Everything Dunkin' Donuts sells is artificial. The donut recipes have been changed cause I have been buying them since 1984 & that's when they were "good"! But since all of the stores have been taking over by Arabs/ Pakistani the quality has become garbage. Period! The only decent product they sell are the milkshakes & ice cream oh & some do like their strong coffee. I go to a real donut store now that has real ingredients not the fake ingredients that are now how dunkin' makes. There's it also the same reason Krispy Kreme is going down fast. They changed their recipes. Too big mistake. No one wants fake artificial donuts!
Reviewed Nov. 27, 2019
A staff member skipped people online to take the order of a customer she either knew or spoke her laughing (creole). I spoke to her and said that is not right skipping over someone to take another customer. A guy on line told me I should worry about myself and the employees at Dunkin' Donuts started laughing which is unprofessional. Dunkin donuts 289 Utica Ave Brooklyn NY 11213.
Reviewed Nov. 20, 2019
I went to the Dunkin' on 59th ave and bell, which I go to at least TWICE a day. When I asked for 2 sides of whip cream I was told by the MANAGER NO. He saw I had a dog and assumed it was for my dog and said, "We don't do pup cups." I said, "I come every day and I've never been denied a side of whip cream." He said "we dont give away free food so no." It took me going off on him saying I will pay for a god damn side of whip cream which he charged me 50 cents for a side of almond milk because he didnt have a way to charge me but was such a rude **. He had to collect 50 cents. I will never go there for anything again. This manager needs to be fired. He is completely rude and disrespectful!!!
Reviewed Nov. 12, 2019
I bought the 2 for $4 bagel and cream cheese sandwiches based on their commercial which made them look delicious. There was barely any cream cheese on them! I called and complained to their manager who assured me they would remake them properly. The 2nd ones I received had even less on them than the 1st ones! I emailed their corporate office and was told someone would get back to me and no one ever has. Very disappointing!
Reviewed Oct. 17, 2019
The mobile App advertises your coffee will be ready when you arrive... Mine is always cold or I have to wait... They make it extremely difficult to get your money back!!! They never have it ready and how hard is it to serve hot coffee, it might just be the Murray one but it is absolutely horrible!!
Reviewed Sept. 27, 2019
I love Dunkin' Donuts coffee. I brew it at home. If I were rating just the coffee I'd give it 5 stars. The rest of their products are pretty average or below. They do have good muffins but their donuts are rather average. I stopped buying their breakfast sandwiches because they are lousy. They have these round doughy things they try to pass off as bagels. Their English muffins are even English muffins anymore. A couple of years ago they substituted these dinner roll type things for English muffins. (Note to DD: English muffins are suppose to be crisp.) Even their eggs are not eggs. They are actually made with 12 ingredients, most of which are decidedly not part of an egg.
Reviewed Sept. 20, 2019
I went to Dunkin' Donuts on Sibley right up from my house and order a cake. It was a small 1 & the manager decided to give me a discount which I should have known the cake was going to be bad. When I got home and we tried eating it you could tell it was old, so I called in to let them know. They handed the phone to 3 different people before hanging up on me. I never took the cake back because I have to be at work early in morning. I should have just went to Food 4 Less.
Reviewed Sept. 19, 2019
I very specifically ordered 3 jelly donuts, 1 chocolate iced donut and one vanilla iced donut. I received 3 jelly donuts, one chocolate glazed cake donut (horrible tasting) and 1 powdered donut. Very disappointing as they also offered a variety pack that they choose which I declined so I could pick my favorites. Will not order again.
Reviewed Sept. 16, 2019
Under the guise of added security, Dunkin now REQUIRES your mobile phone number to access your Perks account online or to use the mobile app. They never required a mobile phone number before and say they want it to send a security code. I suggested they enhance the security by sending the security code to my email address (which they already have), just like my bank or retirement fund administrator does. The agent apologized but that didn’t change anything.
They say they won't sell your phone number but if there is another breach of their system, why do they want to have more personal, private, confidential information in their database than necessary… especially when the customer doesn’t want to give up the number, or if the customer doesn’t have a cell phone, or text service. That’s NOT customer satisfaction. Let’s fix this Dunkin’! ALLOW FOR SENDING THE SECURITY CODE TO AN EMAIL ADDRESS!!!
Reviewed Aug. 27, 2019
This year's promo on the cups is a huge disappointment. I would have had at least a few free items by now compared to previous years. All the tickets I got so far direct me to enter a code at a different website for a chance to win a sweepstake prize, and we all know how that goes. Time to re-think Dunkin!!! The only thing lately you can depend on with them are higher prices and lousy service.
Reviewed Aug. 26, 2019
I like to use my DDPERKS Card to pay for things I buy at Dunkin' Donuts stores. But Dunkin' Donuts has made it increasingly aggravating to add value to the card by requiring to take multiple steps to do so. Now they want to know my Email Address, my Password, my DDPERKS Card number and Pin number, and finally my cell phone number. This is really asinine! Why not require my mother's maiden name? I suffer enough abuse of my cell phone number already and I'm not going to divulge it to yet another business.
Reviewed Aug. 22, 2019
It does not take like cookies and cream if you have ever ate cookies and cream ice cream. With a spoon of coffee would of been the ideal taste. No it taste straight up watered down mocha and bitter at that.
Reviewed Aug. 12, 2019
I go frequently to the Dunkin' Donuts on Midlothian in Richmond Virginia and they are wonderful! And always have the freshest coffee and donuts! The people are always smiling and very helpful and friendly. Love it!
Reviewed Aug. 6, 2019
Stopped on at 811 S Holden Rd. in Greensboro, NC this morning and I will never stop here again, the drive thru service was horrible. I pulled to the window to pay for my order the elder lady at the window looks at me, turn to another employee, says somethings then turn back and sticks her hand out for my payment. At first I pay it no mind but every time she came back to the window she was rolling her eyes then would slam the window. I tried to ask for ketchup. She had already slammed the window, so I sat there and she come back after a couple secs and says, "What are you waiting on?" I said, "Some ketchup." She yells, "Oh WOW!" Slam! There goes the window again, she opens it and hands me the ketchup and guess what slams close again!
Reviewed July 15, 2019
I drink Dunkin's coffee all the time. I had been a customer for as long as I can remember, so I got the app. However, when trying to reload money on my app in an area with spotty service, it charged my bank account but did not credit me the funds to bank account. So, I called customer service and they made it sound like I was crazy and the app worked fine. It is frustrating after being a loyal customer that they treated me so poorly and did not put my deserved funds back on my account. HORRIBLE CUSTOMER SERVICE AND THE APP SUCKS!
Reviewed July 14, 2019
In this particular store (199 Littleton Rd, Parsippany-Troy Hills, NJ 07054) a young girl who works there is very rude and gives attitude. Also, others can improve as well. Nobody goes to a shop pay to get an attitude, that's common sense and basics of customer service.
Reviewed July 14, 2019
I wonder sometimes how Dunkin' Donuts continues to stay in business. You watch the commercials on TV and they show a bagel with cream cheese 1/2 inch thick. Yet every establishment I go to you can barely see the cream cheese. This is false advertising and it insults me. They think people are so stupid.
Reviewed June 21, 2019
CSR Zak you ROCK! Only waited an acceptable 15-20 minutes on the phone before being connected with a courteous, respectful CSR (Zak) who resolved my issue in 2 minutes!! My app wasn’t working, (iPhone 6) yet I was my bank account was still auto loading 20$ per month. App wasn’t linked to a card so I feared great difficulty in attempting to get a refund, especially after reading horrible reviews. Zak was a true angel of God as I’m having a financial crisis & needed the 60$ in cash if possible, not being held ransom & inaccessible on an app that doesn’t function. Reviews did report receiving gift cards for refunds. I was so grateful to God that Zak offered FULL REFUND TO MY BANK ACCOUNT without my requesting it. This is my first review ever. THANKS DD! My favorite ☕️
Reviewed June 16, 2019
I don't really have a problem with any particular Dunkin' Donuts because it seems like it's a global hustle they got going on! I honestly love the flavor and taste of the iced cappuccino BUT once all of that foam settles you're left with about 4 oz. of actual drink which would be ok if I had ordered a small drink.. I ordered a large drink and got a big ** cup of foam..RIDICULOUS!! Dunkin' Donuts needs to be called out on this ish!!
Reviewed June 12, 2019
I went to the Dunkin' Donuts in Lawrenceville, New Jersey which right beside Costco with my daughter to have ice cream. My daughter is very fond of Baskin-Robbins ice cream and she had been having the ice cream from Dunkin’ Donuts last 5 years constantly. Never have seen any sales person in Dunkin' Donut being so rude and refused us to taste the ice cream after second time. The girl’s name is ”Hardy”. She simplest in a rude tone denied to let me taste the desired ice cream I wanted to taste. I told her I have never faced this attitude in Dunkin’ Donuts and it “As many times as you want” and whoever eats Dunkin’ Donuts they know it very well. She simply told me in a rude voice that “Not in this store“. I was surprised by her behavior that she wants to change the Dunkin' Donuts policy?
Is this the new policy of Dunkin’ Donuts or is it the rude salesperson who didn’t wanted to put effort to serve a customer. Customer satisfaction comes more within the service rather than the product itself. Dunkin' Donuts must train and recruit right kind of people who can make good relation with customer not drive them away with bad attitude and behavior.
Reviewed June 4, 2019
I visited a DD in Meriden CT several times before writing this review. I order ice coffee and barely get coffee because the cup is full of ice. 4. And change, I expect to get what I asked for. Returned it, they took out ice to replace it with milk. Then given back with an attitude. I had told them before order, "Please not too much ice," but still given an expensive cup of ice... Not worth my money!
Reviewed May 22, 2019
The man behind the counter flat out refused to accept my order. He just kept telling me he could not take my order and to move to the other line after I waited in line already. He refused my order and proceeded to assist the next customer. I asked to cashier if there was a difference in her line vs. the other I was in earlier. She said no and I asked why I was refused service. She just apologized and kept apologizing. My rec. # was 79, why where they filling order # 93 before I received my French Vanilla Medium Iced Latte.
I later called the manager of the store, Rocky and he acted as if he was oblivious as to what I was talking about and could not understand English. He kept saying, "I can't understand, I can't understand." The other man behind the counter did not have a name tag on and refused to give his name when asked. I have let all my co-workers know NOT to go to this establishment because of the poor service I received. I feel discriminated against. I feel like he refused my order because of the color of my skin. I have never made any type of claim like this before and I hope I will never have to again. I will be reaching out to the HQ OFFICE today to inform them of how I was treated.
Reviewed April 17, 2019
Back in the day, they made a good doughnut. Their cinnamon crullers were at once crispy and soft, so great with coffee! These past decades, and especially currently, most are so sugary, that they border on being candy. It seems they only want to push the seasonal, sickening sweet novelty doughnuts. Cinnamon is gone as is the powdered Bavarian cream. My food store within house bakery, is where I get decent doughnuts now.
Reviewed April 12, 2019
I recently moved to Quincy Massachusetts last year and was going to try out the original Dunkin Donuts location which I knew that day I was going to come every day and be treated with such excellent customer service. I continued going there as I saw how well they treated their customers with perfect attitudes professionalism in fast-paced environment.
For a few months I began to make very good relationships with all the employees that work there. This has to be the best Dunkin Donuts I ever been to. I would like to thank all the customer service that I've had. I had employees like Lorna what has a very good and sweetly friendly sense of humor and always grateful. The original should always the original. Thank you to all you guys. I look forward to coming into this location every day for my whole life. The best coffee flavors for all seasons are peep marshmallows, cherry chocolate, pistachio, butter pecan, pumpkin spice, cookie dough, the original French vanilla swirls and the original caramel swirl. These are all the best flavors with my opinions.
Reviewed April 8, 2019
For many years I've been a regular customer...within the last 5/6 months their service/products have been TERRIBLE. I always get a small iced coffee with cream/equal. Terrible terrible terrible..watered down. When you return to get a replacement, it's a problem. Definitely won't be returning nor do I recommend.
Reviewed April 5, 2019
Unsanitary Liar ruined my appetite. While waiting for my order, a worker wiped her nose with her hand. I said in a nice way to "remember to wash your hand before touching the food." She replied in a snotty way that she was a manager so she knows that. I said, "How would I know that" and that it was just a reminder. Then she started slamming things around. Her name is Aiesha at the Hargraves, Dripping Springs store. PC#**. A coworker said she was a shift chief, not a manager. Yuck!!! Not a pleasant way to start my day!
Reviewed April 3, 2019
DD no longer makes own donuts! They receive shipment at 5 am. Go then if you want fresh. Do not buy later in the day, they sit and grow hard. I bought a doz and went to a meeting. Embarrassing, all were hard, threw out. Called store and was told I could get another dozen free, but to come early. Went in store to retrieve donuts. Manager in training called regional. I could hear her describing me, what I was wearing! Seriously? I was treated like a criminal.
I knew the manager's name, day I talked with her, who owned the stores in my area. How could I have known all that if I hadn't talked to someone? I had just come from dumping leaves at the compost facility. I was not in my professional garb. I feel that I was profiled and discriminated against. Ironically, right before I arrived, a group of four younger people had come in, poured drinks and ran out door without paying. I was a paying customer that gave helpful feedback. The regional needs to be fired and the staff effectively trained. Products and service are awful. Sadly, I am done with Dunkin'. Casey's makes fresh donuts I hear.
Reviewed March 25, 2019
I have tried 3 different Dunkin' Donuts and ordered Ice Coffee and they are horrible tasting. After 15 years of enjoying DD Ice Coffee. They have changed the Ice Coffee product. I have asked and they have replaced the Ice Coffees and they still taste bad. I have asked other DD Ice coffee drinkers and they said the same. It taste different now. GOODBYE DD.
Reviewed Feb. 28, 2019
I visited DD on 60th Valrico, FL. The worst experience I ever had. Every morning I order chai tea with an extra whipped cream sometime croissant sandwich (sausage/egg without cheese) and grape jelly on the side. The employees never repeats the order. I pull up to the window get chai tea (sometimes no whipped cream) croissant sandwich/with cheese and a donut (I do not eat donut). My order is wrong every time. So I stopped going to that particular location. The location is a convenience because it was closer to home. NOTE: I believe there are too many service employees at the window; maybe the reasons why their service is poor. Please have management revisit the location or undercover boss.
Reviewed Feb. 12, 2019
I ordered a power sandwich and as I biting into it, I felt a stringy on side of my mouth. Tried numerous times getting it out and finally got it out. Piece of small blue string. Complained and even showed it to cashier and they asked, "Do you want a refund or another one."
Reviewed Feb. 8, 2019
Two of my favorite Dunkin donuts have been their Apple Fritters and Boston Cream donuts, They make a premium charge for the apple fritters and my recent experience has shown the apple filling to be sparse or non-existent...just some fried dough. In addition, the 'cream' in Boston Cream donuts is getting harder and harder to find. Also, it's a wonder they don't charge you to breathe their air. I was there recently with a friend who, in addition to her order, needed a cup of water for her pills. They charged her a quarter for the cup! I have found a local donut shop whose donuts run circles around DD charge less for their products.
Reviewed Feb. 6, 2019
I enjoy going to the downtown, Montclair Dunkin' Donuts. Queen ** is Great and she is a sweet Manager and Princess **, her Server is extremely focused on Customer Satisfaction. This is the trademark of well run Restaurant. The coffee is great as well as the donuts! These two ladies knock the ball out of the park and hit home runs all the time. Great Restaurant, People and service staff. Michael ** loves going to this Restaurant all the time, located in the beautiful downtown Business District of Montclair, NJ. The restaurant has a very professional staff.
Reviewed Jan. 30, 2019
Tried to contact Dunkin' Donuts via phone AND 2 emails about my missing points due to THEIR app malfunctioning. No response to either email after a week, and as of right now I'm still waiting for my call to be answered (it's been 40 minutes). Absolutely the worst customer service, might be better off with Starbucks to be quite honest!
Reviewed Jan. 22, 2019
This morning, in the drive-thru I ordered 2 ham-egg-cheese croissants - the 2 croissant sandwiches for $5 which is advertised. BUT the total was $7.19! I said I wanted the Dunkin' Go2s special and I was told it's only with BACON!!! 1. The print at the bottom of the ad is too tiny for anyone to see. 2. Ham instead of bacon (both pork) costs $2.19 more? That's hard to believe. 3. The photo in the Dunkin' Go2s ad is misleading because it shows 2 DIFFERENT bagels with 2 DIFFERENT cream cheeses. And this is what I looked at before ordering. I cancelled the order and drove away. I won't be going to Dunkin' again and I will be complaining about this on every website I can find. Dunkin' at 100 Mulberry St., Scranton, PA 18503.
Reviewed Jan. 6, 2019
First time visiting was not good. Lack of choice of donuts, lukewarm coffee after waiting 15 minutes to finally get it after I already got my donuts. I thought they forgot me, so I had to yell over to ask if they forgot my coffee. He said he had to go in order of the drive thru. Employee appeared to be very inexperienced concerning the transaction and customer service itself.
Reviewed Dec. 13, 2018
BEWARE! I have purchased The DUNKIN' LATTE CARD. You supposed to get 5 beverages, after ONE purchase, the system does NOT accept the card. The store referred me to Corporate. I called customer service, 45 min on the line and NO ONE ANSWERS. WHY SHOULD THEY CARE ABOUT THEIR CUSTOMERS? SHAME. Should be ZERO stars.
Reviewed Dec. 10, 2018
Hot Latte card is 5 medium lattes for $10. I purchased 3 lattes in total on different days. Just went to use card yesterday and was told there’s nothing on the card. Why??? I’ll tell you why. It’s a rip-off. Especially since the lattes have only been $2. Never again! There’s not even a phone # on the card.
Reviewed Nov. 29, 2018
In the last year of frequently stopping at Dunkin' Donuts I've noticed the selection has diminished except for donuts. Lots of bagels & sandwiches are phased out along with quality. I'm normally ordering sandwiches and I've come to realize that the eggs basically fall apart now, the bacon is paper thin and the freshness of a bagel is now a thing of the past as well. I believe the quality of the coffee has stayed the same and yes I would continue to buy this as frequently as I do (normally 2Lg hot coffees a day as I drive for a living) but as far as food, I'll be buying it elsewhere now.
Reviewed Nov. 24, 2018
The Dunkin' Donuts at Grande Oaks Shopping Center in Estero, FL is misleading customers and overcharging for advertised products. For three days now I have gone to this Dunkin' Donuts and the drive-through sign says cappuccino is $2. When I get to the check-out, they charge the regular price unless you remind them of the $2 posted price. This habit is bilking the public if it is not paying attention.
Reviewed Nov. 4, 2018
What did they do to their bagels. Stopped in the Ogdensburg NJ store. Got a bagel with cream cheese because they don't know how to butter a bagel. Opened the wrapper and they downsized it but still charge the same price. Will never again go to DD.
Reviewed Oct. 29, 2018
I visited Dunkin' Donuts today and no one was at the counter. There were two cars in line and the employees were more interested in serving the drive thru crowd. I stood there for several minutes and finally an employee came over and said he would be right with me. I waited again and then walked out. I guess Dunkin' didn't want me buying their product today. This has happened several times in the last couple of months. I do receive better service at other locations, but it seems this location is short on help and wants to save money by ignoring the walk-in trade. I don't understand their emphasis on the drive thru crowd. I don't intend on patronizing this location in the future. I think they want their donuts and coffee more than me.