Dunkin' Donuts Reviews

I live right across the street from this location & easily spend around $400 a month there. I didn't even mind waiting in their outrageous line every morning just to get my coffee which was always inconsistent. I have repeatedly given them chances thinking oh it was that employee or whatever excuse but the truth is they have inferior training for these moronic young people who want money but don't want to work! The old manager lady is so overworked & run ragged that she doesn't even care about customers anymore. Day after day they give the wrong item even after repeating out to me when I order, to the extreme of I ordered a big & toasted with sausage & got a croissant with egg & no meat! Maybe they were concerned about my cholesterol? Yeah right!

I get Dunkin Donuts a lot. But recently I noticed the donuts there aren't fresh anymore. Every time I have got them they have always been soft as a cloud and like they just came out. But about 6 times now that has changed. I usually go during the morning and I would expect them to be fresh. But they taste very dry and kinda hard. I don't know what changed, but they use to be very recently made. Their coffee is fantastic, but the donuts do not please me anymore. This has happened over and over. This was at Peachtree City, Georgia Dunkin Donuts.

They are consistently inconsistent. The last time I went there, the coffee was crunchy with all the sugar being at the bottom. The time before that they were out of things. Every time I used to go there, they were out of stock with something, whether it was chicken salad, or a coffee flavour. They were out of something and I had to order something else. Save your money and get McDonald's and Krispy Kreme. McDonald's coffee is always the same and you get what you order. And Krispy Kreme doughnuts are way better.

Dunkin Donuts was my go to for coffee and donuts in college since they provided good service and products for affordable prices. After not having visited one for a long time, I decided to drop by a Dunkin Donuts for a quick cup of hot chocolate and some donuts. I was greatly disappointed at how the quality of their products has declined. Instead of preparing the hot chocolate themselves using their machine or whatnot, they served me hot water and a pack of their ready to mix hot chocolate. That was fine I guess, but I couldn't get the same consistency of the hot chocolate that I was used to. The donuts were another story. They were not fresh and were a bit hard to chew on, to be honest. Their prices have increased too, but that would not have been a problem if the same quality was maintained.

I've been going to Dunkin' Donuts for over a year. They used to make my coffee correctly everyday but the Wexford, PA location is the worst location ever!!! Don't go there!!! The manager is the fakest ** ever. My order isn't even difficult. All I ever order is a large iced cookie dough coffee with 3 creams and 1 sugar. At first they started putting so much sugar in it that it wasn't even drinkable and they said they don't even follow our orders. Then they started putting less and less cookie dough flavor in our coffee so we started asking for extra. EVERYDAY they mess up my order so I have to ask for it to be remade.

I and my nephew love Dunkin' Donuts munchkins. We like that it's small and bite sized. I always buy him a box before I go home. On Friday nights, we usually watch our favorite movie at home while eating munchkins. For us, they are better than popcorns when watching movies. And we always fight for the last piece. And of course, I ALWAYS lose!! Hahaha. We love it so much that we once planned to have our own Dunkin' Donuts store in the future.

It seems that through the years, Dunkin' Donuts' donuts are getting smaller and smaller. I don't know if I just grew or if it really did became smaller. I went to one of their branches recently and the photos of their sandwiches looked good. So I tried their egg sandwich. It was nasty! I gave them another chance and came back to try out the three mushroom sandwich. Still nasty! I think they should just focus on their donuts. They should just make larger sized donuts. I would've given them 1 star, but at least the taste of their donuts did not change.

Dunkin' Donuts signifies that 'first love never dies'. Since it is my first love, although there are already many donut stores that opened in our city, once in a while I would always go back to their nutty choco, coco choco, apple filled donuts, brownies, and munchkins. It stays affordable compared to other donuts, and it tastes good. The dough is not as overwhelmingly sweet unlike all others. They have all the simple classic flavors that I have loved since I was a kid. But I cannot always say they are serving fresh donuts. There's one particular branch in our city that we never go since they tend to serve already dried donuts.

I am an avid fan of Dunkin' Donuts. They were the very first doughnut franchise that reached here in the Philippines and I have been enjoying them since I was a kid. But with the influx of these other doughnut chains, it seems that DD has been struggling to have a piece of that market share. It all started when they sold their classic all-time favourite doughnuts at a higher price which they said they did in order to maintain the quality of their products. I'm okay with that, however, these couple of years they seem to take the consignment route where they consign their doughnuts to convenience stores and small stalls around the mall.

I sat down to eat and while I was eating they were sweeping and mopping in between my legs and seat while I was eating. I told the young lady to stop until I finished and she kept on. I then talked to the manager Carlos and he said nothing to her while he watched her doing this then she said something to the co-worker in the language which was Indian and they started laughing. I then told them that they were acting unprofessional and disrespectful as well. With what happened I will surely let my friends and family not to visit that location. I threw out my cash receipt. I didn't know that I needed it to make a complaint.

I don't really care for fancy overpriced donuts. I want simple homey donuts like Dunkin'. Have you ever tried a Choco Butternut munchkin? I imagine that's how crack must taste like because it is addicting as heck. I could eat 25 pieces of those bad boys easily. Their coffee is pretty bad-ass, too. Their muffins aren't bad, either. Just thinking about eating there makes my mouth water. Yum. Delicious affordable donuts that give you fond memories of your childhood... What more can you ask for from a donut?

I stopped a couple times at the new Dunkin Donuts on Michigan Ave in Mobile, AL on the way to work. Both times buying filled doughnuts that barely had anything in them, one doughnut costing 2.49 and was worth 75 cents, a 1.99 cup of coffee that was kid size. Overall complaint is cost too much for too little.

Why is it that I could go to 10 different Dunkin' Donut locations and order my coffee the same exact way at every location and get home with 10 different coffees. If I'm lucky 2 of the 10 might be drinkable... I have dumped more coffees out than I have been able to drink... think it's time to stop going to Chippies... very disappointed.

Their donuts are delicious especially the Boston Creme. Plus, their donuts are cheap. In the Philippines, the regular donuts (in terms of size) costs 20 pesos per piece, which is MUCH LOWER than the prices of "luxury" donuts such as J.CO and Krispy Kreme, which costs from 36-42 pesos per piece in their regular-sized donuts. Therefore I conclude, I highly recommend Dunkin' Donuts to those who cannot afford J.Co and Krispy Kreme.

Bought e-card online. I did not receive confirmation. 50.00 taken out of my debit ck. account. Taken by dunkindonuts.com. I called customer service with proof of purchase to no avail. I had to dispute the 50.00 charge with my bank which meant they had to cancel my present debit card and issue a new one. I never dealt with this type of problem before with any business as long as my bank account showed proof of purchase. Don't trust Dunkin Donuts website! I am very disappointed in this company.

Dunkin' Donuts doesn't sell one of the most popular donuts anymore the jelly cream filled and the jelly sticks. I used to be able to go and get them whenever, but they now have stopped selling something that would sell like hot cakes. Very disappointed.

I am a regular 3 times a day. Stopped at Dunkin' Donuts on Dempster just east of Crawford at 7 pm. I asked for an iced decaf. She said "No iced decaf. When we run out at this time we don't make more." What??? Then put a sign up stating that after 7 pm you will not have decaf. And you are open until 11 pm. Make iced decaf if that's what the customer wants! I don't care if it's 10:45! I will call corporate tomorrow. Hope it does some good. Never have this problem at other Dunkin' Donuts or Starbucks for that matter.

I was hungry and wanted something to eat. So I went in Dunkin Donuts. I ordered a small coffee, a everything bagel toasted with ham, egg and cheese with a side of hash browns. Well, guess what they did not toast my bagel, they microwaved it. How bad is that? Shall we say LAZY! It was so hard to take a bite off my sandwich, if it wasn't because I was already at work I would have taken back and requested my money back. I rather eat from a hot dog cart!!!

I go to Dunkin Donuts 5 days a week. So it's safe to say I spend a ton of money there because I like the food. This morning I went to a different one than usual because I needed a drive thru. I ordered a peach sweet tea. I tasted it before I left and it didn't taste anything like a peach sweet tea. I asked the worker at the window and he asked me 3 times why I was asking for a different drink. He kept acting like he didn't understand me. He takes my drink with an attitude and slams the window shut. I see him talking to his manager. Next thing you know, my drink isn't coming out but the manager opens the window and says "If you do this again, I am not switching your drink."

I went to Dunkin Donuts with my mother and brother one day after church. We ordered 2 jelly filled donuts and 1 chocolate donut with sprinkles. We got our order and my brother got this chocolate glazed donut with sprinkles, big difference actually. My mom and I had normal jelly filled donuts. I looked at my donut, I saw jelly, thank God. I take a bite... where the hell is goddang jelly, all I taste is cold mushy bread. Screw Dunkin Donuts off the planet. I wouldn't eat there if it was the last food source on earth. Period. Screw you Dunkin.

My daughter ordered a sandwich. Before she could finish placing the cashiers said "Next". The cashier picked the donut with almost half of the paper hanging out and no gloves. Asked why he said "Have a good day". The receipt doesn't have a name of the cashier who served my child. I called DD. Requested the manager, he said "don't come to our store if you don't like it. Go away." I called and filed a complaint with my town. Will follow up in a week.

It is alarming that the Woodhaven Blvd. location in Rego Park, NY cares so little about customer safety. On more than 5 occasions, when using a discount card or a refillable cup, the cover is not properly secured. Despite speaking to the general manager this continues to happen. Today is the end for me. I ruined clothing, have coffee all over the car and suffered some mild burning. The take away for the location manager, "We will give you replacement coffee". Keep it! You are only concerned with $ not customers. I would love to provide supporting documentation, but the printer for receipts never works in that location... Yeah right. They don't want accountability.

Every time I get a Boston cream donut, it's basically void of the CREAM part. The point of a Boston cream donut is the CREAM. This is a multi-million dollar company. YOU CAN STOP BEING SO STINGY WITH THE CREAM IN YOUR BOSTON CREAM DONUT!!!

I have never had such a problem with another company in my life. There are 3 Dunkin' Donuts in my town and they are all horrible. They NEVER get my coffee right. How hard is it to read a damn order and get it right??? I am a very relaxed and calm person so even though they get my coffee wrong almost every time, I am very polite about it and they get so angry. The employees are dreadful depressed people. I swear I can count on 2 hands the amount of times they got my coffee right, out of the probably 200 coffees I've bought in the past year. I made an account just to complain about this company, how sad. And yet I still go back for a coffee - good job Dunkin'. *claps hands*

Several weeks after the promotion of offering a free to-go cup and free refills was offered, they were not available. Yes, They said there was a limited supply, but the promotion was for almost three months.

All of the Dunkin' Donuts shops in my area of Maryland are retiring their slushy ice making machines and substituting shaved/chopped ice from a blender. In my opinion, the flavor of a Coffee Coolatta is nowhere near as good with chopped ice as when the drink is made with slushy ice. The store owners don't seem to have an explanation for the switch. Is this a nationwide trend or just local to Maryland? Anyone know why this switch is occurring?

Sun. morning 2/14/16 at 6:30 am bought a small hot choco at the Ridge Shop, when I got home it was only 2/3 full and tasted watered down. Then on 2/15/16 bought a med size hot choco from the Wading River Shop at 12:15 pm and it also tasted watered down. SO WHY ARE YOU GUYS USING LESS CHOC.??? 7 ELEVEN MAKES A BETTER ONE???

Dunkin Donuts opened up a new location here in Butler where I live. I was so excited for them to open because it is in walking distance to my home. Most of the time all I get is a large iced caramel latte and the first day they opened it was mad crazy so, I gave them the benefit of the doubt and said ok some orders maybe messed up like mine, I got a large iced macchiato. So I asked for the right drink and I got it. Here it is maybe six months later and each and every time I go I get the wrong thing passed to me. The attitudes of the people that work at this location are horrible, they act like they hate it there.

Two days before Christmas, I purchased three bags of beans. When I got home, I noticed I got all Original and I wanted one to be dark roast, so I took back two of the coffees for dark roast two days after Christmas. I waited patiently in Line for my turn and then explained my circumstances. The young man, identified himself as the manager, told me that beans didn't come in dark roast, which he didn't tell me when he sold them to me. He refused a refund because the coffee was SO expensive. I withheld a giggle, it was under 30 dollars for three bags! Then he squeezed the bags down, and said they didn't look full. He walked over to a display, grabbed a bag from it, and said "see, this one is full!"

The other day I was trying to sign up for Dunkin' card on my iPhone, but the app dropped when I was making a payment. Although the app was disconnected before I enter any of my info, the amount was deducted from my checking account. I have been calling the customer service, but the wait is incredibly long every day. I finally got to speak to someone from the department that couldn't help this kind of issue. He told me that 1/3 of million people are having the same issue and the appropriate department is very busy. I contacted my bank to dispute the amount, which has not been solved.

I've been calling Dunkin Donut for a week now. I've been put on hold three times for 30 min plus and then I'd disconnects. When you call back you get a message stating they are having technical difficulties and to call back. I called back at today 12/03/2015 and was on for an hour and 45 minutes and got nothing. I sent them an e-mail and response was they will get back to me in 7 days. Hopefully they will.

I am so upset with Dunkin Donuts. This is the third time that I have used the app and it was supposed to give me a free coffee and it deducted from my card balance. I don't have anyone to call. I have to submit an internet complaint and they say it may take more than 7 days to process! If you use your DD Perks at Dunkin Donuts always double check that the correct amount came off because it is not easy to get your money back from them.

I ordered two breakfast sandwiches and two small coffees at your brunswick ny Dunkin Donuts shop. She charged me $9 and change then when she saw she got order wrong she gave me back $3 dollars and change. Then she charged my account another $8.40 which would make my small coffees six dollars instead of $3. I go there all the time but now I don't know if I will. They are not being fair. I tried to argue with her but she insist it's right. Now a $12 meal cost us $17.00. She did not give me my first receipt.

I have been calling the number given and pressing opt #2 and nobody ever answers. When you press the other option they said they get sooooo many complaints and we should take it to social media because they don't know what's going on.

I was at a local Dunkin Donuts in 186 Elmora Ave and then this employee named ** I believe, talks very harshly to me and then gives me a wrong order and she never seems to be happy at all.

I ordered a small FROZEN Dunkaccino (sp?) then paid. When a guy handed me my drink, he handed me a hot Dunkaccino. I said to the man "Sir, I ordered a frozen." Then he gave me back my change and said "It's already made, too bad." I tried arguing because if I'm going to spend money on drink, I'm getting what I ordered. He fought back until I just gave up. I am so infuriated! I am not going to be told what I can't have when the worker messes up and then tells me "NO," and I'm paying his paycheck. Isn't the customer always right? My experience was horrible and I haven't even gone to Dunkin since then (I go at least everyday or every other day). Fix your staff. No receipt was given.

I have been buying my morning coffee and sandwich at Dunkin Donuts for decades, most recently for the last 3 years at the store located at 2517 Tamiami Trail in Punta Gorda, Florida. About 2 months ago, I stopped going there due to wrong orders delivered to me. Today I decided to go back and see if anything had improved. I ordered a ham and egg on a plain bagel, NO CHEESE, NO BUTTER, NO DAIRY! Obviously, I am highly allergic to dairy products. The girl at the window repeated my order as she handed it to me and said, "Ham, egg and cheese on a plain bagel"! I said NO CHEESE and she said "OH YEA, no cheese".

This is for the location at RT 19 and 33 in Bergen NY. POOR customer service and crap for food! I go there 6 days per week and spend about 100.00 per week so I can get cold coffee (ordered Hot)... Burnt bagels, smashed food because it's just thrown into the bag. I also get wrong items every time. How hard is it to get an order right??? I went there this morning 10/28/15. Order 2 everything bagels toasted and butter... The first ones I got was toasted with cream cheese, the second group of bagels came out not toasted also with cream cheese, the third group came out toasted, plain no butter!!! I had to ask for a side of butter and stand there and buttered my bagels myself. I was told that I am too picky by one of the girls that work there... WTF!

Not happy with the Dunkin Donuts over here at Prospect Avenue by the Western beef - cashier seem to not understand English. Well try to convince customers to purchase things that they do not want. Example I want small coffee cashier push customers to want a medium coffee. Not happy with their service. Cashier seems to argue in front of customers, make mistakes on my order and then it was worse than it was before. Very unhappy with them

I have been trying to reach DD Perks customer service for over a week to move my $25 from a card I mistakenly deleted from their site to my remaining card. I've stayed on hold for up to an hour without getting through! This company's too big to have this sort of problem. I also emailed and after 7 days I received a response that seemed to indicate I was out of luck and they were keeping my $25! I really didn't expect to have these sort of problems with a company of this stature!

I happened to visit Dunkin donuts in Main St. West Haven, CT this morning. I ordered for munchkins and 2 sandwiches and it took them 11mins. I told the lady in the register to cancel my order because I will be late already and she said she can't because the cash register is close (she was rude). What upsets me is that there was a lady who ordered bagels who was 2 persons behind me got hers already and that was she started to asked about my orders. The service is poor where there are a bunch of them working. The sad part there when I left heard them laughing! Really? You are making fun of the upset customer?? And I can't even put my order number because she did not give me my receipt as well.

***WARNING*** DD Perks is SEVERELY FLAWED! Their system frequently crashes and you can't even pay with your Rewards card to get the reward points! I'm at DD twice a week and for the past 2 weeks I have NOT been able to use my card! There is no way to add the rewards yourself on their website using information from your receipt. This forces you to email them to get your points for every receipt you need credit for. You only get drink rewards (with expiration dates). I've never seen a DONUT or FOOD discount/reward. You have to load the card with funds first (only if their system isn't down), then pay with it to get the rewards.

I was at the store on Route 33 in Freehold, NJ this morning of Monday October 12. The New York Giants had won the night before so coffee is supposed to be .25! It took the cashier, who's name is Chetan **, 4 tries - it kept saying the card on my app was not found. Then finally he typed it in and I was charged the full amount: $2.88! The transaction No: **. I told him that the Giants won last night and on my app it says any coffee is .25! I was told by him that there is nothing he can do and it was the computer/app issue and that I had to contact corporate. He would not even give me the difference in cash back. I am very disappointed in this store. This is not the first time I had an issue with them. It is not right and needs to be fixed.

This is a problem with the Dunkin' Donuts that just opened in Whitestone Queens. I understand that Dunkin is no longer just a coffee and donut shop. It pains me that I cannot get a fresh cup of coffee. I don't know how many times I have seen the server take a pot of old coffee and pour it into a freshly brewed pot thus contaminating the new pot of coffee. I had gotten into the habit of specifically asking for a FRESH cup of coffee. Rather than aggravate myself first thing in the morning, I now drive to 7-11. Why is there no quality control? Because the owners are greedy and could care less about being a good neighborhood business.

This is the second time this week that my order was wrong. Please tell your employees to actually listen to the customer's order and read it back! I could not go back 'cause then I will be late for work! Very disappointed!

I have visited the Dunkin' Donuts in Franklin Lakes and in the last 2 weeks I have received 3 different prices for the same size cup of coffee. Another visit was I was not given a coffee as advertised for 25 cents in the Giants or Jets win. I was charged full price. Even though I complained there was not refund. The third incident in the 2 week period was when I gave my receipt which was for a free cup of coffee based on the 200 points earned. I was not given the free donut even though the survey was filled out. This store owner only cares about money and not goodwill towards the customer.

I was on my way to drop my sister home when I came across a Dunkin Donuts at 1305 Webster Ave, Bronx, NY 10457, when I decided to stop and get a hot chocolate - worse $2.38 ever spend. I had two sips of my hot chocolate when I was choking on a piece of plastic. You cannot imagine how gross-out I am, not counting the fact that I am pregnant, my throat itches like crazy. I began calling the place on the number that was on top of the receipt and no one answers. This is a very nasty place. I'm willing to take legal action against this nasty company.

This is the 3rd time I have gone to this Dunkin' Donuts and have gotten terrible service, attitude and moodiness. 5:10 Am - Number 1, I ordered a Multigrain bagel with butter, "can you please cut it in half", with a hazelnut coffee with cream and sugar. The coffee was right, but I received a cold cinnamon raisin bagel with butter smeared all over the outside also.

I went to Dunkin Donuts this morning in Commerce, Georgia to get donuts for my clients and order 4 dozen. The manager came up to me and ask me to make his life easier and if I would call the order in next time I had a large order. I looked at him and laughed. Tomorrow I will go to Krispy Kreme.

Every Saturday we look forward to our D&D breakfast. The service is getting worse and worse every weekend. Orders are wrong, getting an attitude from employees, handed a balled up clump of napkins for my meal in my hand and most annoying is missing or wrong items. We called to complain and a manager told us their manager was out and they would replace a blueberry muffin that was supposed to be heated and buttered but was just put in the bottom of the bag with no wrapper, not heated and no butter crushed. Nice job! This is the fifth time my order has been a problem or I wouldn't even waste my time writing this! Breakfast is the most important meal of the day TO GET CORRECT! Getting sick of people not wanting to do their job properly. If they don't like it they should quit, or not be working there.

I originally went into DD and ordered a croissant sandwich and a pretzel roll sandwich. The croissant was hard as a rock and the pretzels were ALL burnt. When I complained I was told very rudely that all the pretzels were like that! They should not served them then. There was green mold on the muffin also. I contacted DD to inform them. I was promptly spoken with and happy that they tried to solve the problem. They generously sent me a coupon for a free sandwich. I went in to redeem it and saw that there were hundreds of bugs flying around and on the croissants and donuts! This store is obviously having too many problems keeping their food clean, fresh and bug free! Disgusting!

The Dunkin' Donuts on rt 9 in Bayville is out of control. Last week I order a large iced coffee, get charged for a large iced coffee and I'm given a medium. When I asked why I didn't receive the large she said they ran out the day before. So I asked her why they accepted the order and still charged me for a large. She had no answer. I was never refunded.

The new lids suck - I am sick and tired of having my morning coffee spilled all over my clothes. You don't mix the coffee when served, To go window, and if you try to shake the cup - it spills. The other BIG problem with the lids - is the lip around the lid that holds the coffee so that when you drink it - it spills on your clothes - coffee gets in there cause cars move and shake - causing coffee to come out and lay waiting for you to drink so it can spill all over you. Either fix the lids or change back otherwise - to Starbucks I go.

It's raining outside so my husband said "let's get some donuts!" He went & brought home Boston Cream & vanilla filled donut. I was so excited until I had my first bite, ECH... It was white frosting in Boston cream donut! What happened to the creamy yellow custard filling?? Same filling in cream donut. I want the old DD donuts.

I entered the Dunkin Donuts in Saint John, IN 46373 and purchased two gift cards. Each gift card was for $75.00 so the total purchase was $150.00. I asked for an empty cup with a lid so I could place the gift cards in as a gift. The lady behind the counter told me she would have to charge me for the empty cup/lid. I just spent $150.00! I said to her, "This is ridiculous. I come here at least 3-4 times per week, my husband comes in every morning and my son who I am purchasing these gift cards for comes in everyday." Her reply was, "Sorry, I still need to charge you." I then asked for the headquarters' phone number and she said she did not have it. I wonder if they make a mistake on their coffee order, do they just pour out the wrong order and replace it with the correct one?

I go to my local Dunkin' Donuts often but in my last few visits I noticed ants crawling on the counter. I saw them where the employees were cooking and it disturbed me. A few days later I visited another Dunkin' Donuts and got a mango passion fruit coolatta for my daughter and a number 14 which I always order. There were multiple ants in the drink, which was a quarter drank, and a dead ant melted in the cheese of my sandwich. I definitely will not be recommending either of those places and I will be making it a statement if I do go again.

I would like to make everyone aware of some practices that I have encountered at several Dunkin' Donuts locations, in relation to their order taking and pricing practices. I would encourage everyone to check/ask for your receipt to review your charges, or to pay attention to how the order is entered. For the most part, I do enjoy their coffee, so I'll order iced and hot coffees a few times a week and/or on weekends.

I am a faithful Dunkin' Donuts customer and have been for many years. Today I went into one on Rt 33 3701, Neptune NJ for a large iced coffee around noon. There were no customers inside the store at that time. There were 3 girls working, 2 on cell phones, one not paying any attention and one of them sitting on the counter. I waited about a minute, respectively for them to notice me at the counter. I ordered a large iced coffee, only to be told they did not have large, so I ordered a medium. They were obviously not interested in serving me. One of them then came up, took money out of the tip jar and left. I paid with my Dunkin charge and left. Whoever owns this franchise, should rethink these employees. I will NEVER return to that location!

I have 2 Dunkin' Donuts stores near to my home. When I get the right order I feel like I won a football game!!! They always make it wrong. If I ask for 2 sugar they don't do or sometimes gives 4 sugar. If I ask for a tea with milk they forgot the milk or give me half and half. Horrible! In Hylan Blvd, Staten Island, they have a big store beside a Gas Station. In this store there is an employee who never never never smile. She is treating customers very bad, always work at morning. I decided not to go to Dunkin' stores again because of her.

I ordered a med milkshake. And the worker at this DD decides charge me for a large, so his partner creates a large drink for me which cost more than a dollar more. When I complained they waved me off. Uttering I want make trouble - "Always with Black guys, there's problems," one of them says.

I like sesame seed toasted bagel cream cheese. Dunkin' Donuts on Gramatan Ave, Mount Vernon, NY - it goes from bad to worse. I used to order my regular toast bagel, and instead you get warmed up bagel. By knowing that toasted is warmed up started ordering "Dark Toast" bagel. What I order was a "dark toast bagel with cream cheese" and I got instead is a uncooked and warmed up bagel with cream cheese... What is wrong? Does workers know what a cooked doughnut is? Do the workers know what warmed up vs toast and toast vs dark toast?

Ordered 4 dozen donuts at 6:50 am and was told I could not get that many at one time without calling ahead. Said that they wouldn't have enough donuts for other customers. I left and did not order anything. This is the third time in less than a month this has happened. I called Dunkin Corporate and was told I'd hear back from someone by next Wednesday. They apologized for my experience.

Dunkin Donuts, store#1277 Blackwood, NJ - I ask my son to go to DD for me to get my usual because I was running late. Because he was ordering for me and his self he wasn't sure what he wanted, so the lady in the store kicked him out. I went over there, asked her, "Was he disrespectful?" She said, "No, I had other customers so I told him to leave." I have never been so upset in my life. TERRIBLE customer service! I called the corporate office I was on hold a hour with no satisfaction!

I go to the Dunkin' Donuts every morning and the last couple of morning the manager is a Mexican or something of the sort do not acknowledge. As matter of fact when he sees me coming in moves around his employees to avoid me. I let this go twice. I finally to him that "You have a way a making me feel unwelcome and I cannot help it if I am a black man." I ask him for his district or regional manager information and he could barely speak English and he is being racist toward me. Wow. His name is ** and he is at the 6100 Lake Worth location. He is very racist.

No matter how many perks cards I buy and then put my good money on when I go to use them, the price is always full price and never the advertised special. What is worse is when I notice and tell them “I do not want the item,” they say we can't credit your account. So I lose about 4 dollars each time I try to use a new card. So far happened 5x in 5 different Dunkin Donuts.

Incident happened at 4PM Friday 07/31/2015: This happened to one my colleague in front of me. I had to write this as I could not stand the way that lady behaved. My colleague asked for the two donuts and she gave the it in one bag. Then my Colleague asked if she could put in a separate bag. The lady just threw the bag of donut at her side being very angry and gave other donut in separate bag in rude manner as if it was too much of work for her to put that in separate bag. This is not how you behave in front of your customer. She wasn't asking anything extra just requesting to put the donuts in separate bag. Do you think by seeing this me or my colleague would like to go back to any Dunkin' Donuts? NO, Never.

I never received my free drink from my points. It takes long enough to get the darn amount of points but then not to get the free drink is wrong!!! I never received the receipt.

This girls that work at DD at 1470 SW 8th St Boynton Beach, FL are so rude. When I asked them to add more milk to my ice coffee she started complaining!!! It's her job. She was sarcastic, obnoxious person I ever encounter in my life. She should retrain cause it's obvious she is in the wrong business!!! Shame of you DD for not taking the time to give the proper training. I would never recommend this place!!!

Route 27 Edison (next to Costco) - Unless you HAVE to go there, do not bother. I have been going to this DD for over TWO YEARS NOW and they have NEVER put even one napkin in the bag, and sometimes when I get to work my coffee has NO SUGAR AT ALL and ask for very sweet coffee. They also always give me plenty of pennies which I wouldn't mind IF THEY DID NOT MAKE STUPID COMMENTS WHEN I BRING THEM BACK THE NEXT DAY OR SO. I WOULD LIKE NOT TO EVER GO TO THEM, BUT IT'S THE CLOSEST TO MY JOB.

I will never go back to this place again. The girl who took my order was a total airhead. It's two girls working there and all they do is talk while the line gets longer and longer. Well anyway on this day the one girl put all my doughnuts in a small bag--not a box and I had 5 doughnuts. When I informed the other girl she came over to help me while the other snickered in the back. Plus they have the nerve to have a tip jar.

Very unsatisfied customer.

Every time I go through the drive-thru, all the employees are hanging around the drive thru area touching all subjects in their lives for everyone to hear. I even heard one of the employees say the N word! As a black woman, I find that very disrespectful. It seems like most of the employees are just out of high school or at least they act like it. Need more professional young people that aren't ignorant and talking about their daily lives in an ignorant manner.

I went through the drive thru, store #342149 and I ordered an cookie dough ice coffee with vanilla flavoring. The person over the headset reply was to pull around, she didn't give me a total nor did she repeat my order back to me to make sure it was right. When I got to the window it was the African American manager on duty. She was rude and spilled it down my arm, didn't apologize just closed the window. Not the first bad experience with her either.

I have had at least 100's of sausage and cheese on English. Due to some diet regulations, I had to quit for a few years. Now that I am cleared to eat anything I want, I made my first stop for a De-Caf ice coffee, and as stated above, a sausage egg and cheese. Little not known, you do not use scrambled eggs anymore. Like me and a lot of others, cannot even see the sight of egg whites. Even "Guy Fieri" from the food channel will not eat a sunny side up, or down egg. Bring back the scrambled eggs and don't alienate us. We need choices! For now I have to make them at home. :(

On March 27, 2015 I visited the Dunkin Donuts located on 10 S Howard St., Baltimore, MD between 11:00am and 11:30am to redeem the coupon circular for a free travel mug (PLU 966). The African American male manager on duty at this time refused to honor my coupon and stated I get the ** out of his store. When I questioned why, he stated again to get the ** out of his store and if I did not he would call the police. I left the store. I have been a customer of this location for over 10 years and have always received excellent service. I am hoping you will be able to address this issue to my satisfaction so I may return to this location without a problem.

I found this to be a TERRIBLE experience! I will not return. First I ordered a combo meal. The only beverage choices were iced tea or coffee which I drink neither. They said I could substitute the tea with a small hot chocolate for a "small" fee. IT WAS $2.00 MORE!! THAT IS RIDICULOUSLY EXPENSIVE FOR A TINY CUP OF HOT CHOCOLATE!! Then they got my order wrong and I had to wait several more minutes for them to get my order correct. I ordered a chicken sandwich with ranch sauce and they tried to give me one with honey mustard.

2nd visit to Tavernier Dunkin' Donuts, worst than the 1st. Employees look miserable, unwilling to help and unfortunately this includes the Manager. Order tossed on counter, rang up wrong, item left out. Went back in to get missing item... Stood there waiting. The Manager is working drive-thru while employee on cell phone. Manager had to help with wrong ring up, but yet did not acknowledge presence. Finally said to Manager, "Can the employee on the cell phone missing item with you busy doing the drive-thru, please"?!? Manager said nothing, got the hash brown and still said nothing.

Dunkin' Donuts on W. Wade Hampton Greer SC. I order the same thing. Large coffee add cream and sugar. What do I get? I get the chic at the window asking if I'm married. Wtf. Just give me the coffee. Coffee had no sugar. That was the last time I said I would stop going. Today bc I was lazy and didn't want to go into gas station which has much better coffee, I went to Dunkin. What did I order? You guessed it, large coffee add cream and sugar. Completely void of sugar. Guess who served my coffee, yep right again, the girl who asked if I was married. I previously called the GM and was only offered a gift card, which I declined. Why would I want more messed up orders, and apologies were offered.

The second time it was the same issue - again I did pay for my purchase with cash...

When I go to Dunkin to get a coffee I always have to tell them fresh. The employees always tell me it always fresh when I know it isn't. I get a medium with 4 creams, so I know what color it's suppose to be. I know they don't rinse out the pots after every brew, or they'll take and make a fresh pot with still a little bit of coffee in the pot that ruins the whole pot. I always thought Dunkin Donuts was known for their good coffee LOL. I spend $30.00 a week at Dunkin now times that by 52. This past week I've been going to Starbucks - I have to order it 3 quarter coffee and 1 quarter water. I would like to go back to Dunkin but not till Dunkin goes back to the old ways I won't be coming back. I know I'm just one customer but I'm not, it's my whole family and I'm sure there's more. You don't mix the coffee and rinse out the pots after every use.

I made a complaint about sanitary conditions and a week later, I was given a letter with a Dunkin' Donuts letter head stating this was to inform me that I was suspected of taking pictures of employees and that it was not allowed, to consider this as a warning and if it was suspected that I was still taking pictures, that I would be forbidden from coming unto the property. Because I've been coming everyday for two years with friends, I told them how embarrassed and persecuted I felt to be singled out seeing as though others in my group had complained to some degree in the past.

On Tuesday morning around 10:35 am I encountered the most rudest and worst customer service ever. I went through drive-thru at 4727 forest dr. Dunkin donuts. There was two people who took my order a guy and a female. The guy's name was ** and no one would give me the female name. She was very rude and she seem like she didn't want to be at work. Before I ordered I asked for a moment and instead of any one saying "Ok let me know when you are ready" or any kind of greetings - they didn't say anything. Once I was ready to order it took them a while to get the order correct. I waited for someone to tell me my price and the female said it with an attitude and said "drive around". When I got to the window no one spoke took my card swiped it and handed me my card and blueberry donuts.

Every time I go the dunkin' on in Camden next to Save A Lot I be wanting a donut I don't get because the guy in the red shirt be put them up with no gloves. For sometimes it the lady doing the same thing.

On May 23, 2015 I went to Dunkin' Donuts near me around 9:38 p.m. I got 2 Cool large coffee drinks. The lady had put too much and didn't make sure the caps were on tight and it spilled all over my car. This has happened too many times. I will never go there again.

Went thru the drive-thru with in my two daughters. ** (Employee) said, "Welcome to Dunkin Donuts! Can I take your order?" I said, "Can you give me a minute?", then not a minute later she asked to take the order. She had a attitude while talking to me. Gave her the order, went to the window, paid for my order, then she handed me my order. She didn't say anything to me. Checked my order, she gave me wrong donut. Went in the store to talk to the manager and get the right donut. The shift supervisor apologized then had me wait till she washed her hands to get me the donut. Waiting.. another employer asked me, "What kind of donut? I'll get it for you." Then the shift supervisor said she was sorry then said she would talk to her. Personally, if I treated a customer like that I would get fired and if I was the supervisor, I would offer the customer something for the inconvenient.

My boyfriend and I stopped for some coffee at Dunkin' Donuts in Pembroke, MA. We walked in and were looking at the menu to decide what we wanted. There was a blonde girl at the counter about my age, early 20's. She was talking to an older man and glared at us and apologized to him, as if we were an inconvenience. I have severe social anxiety, so I was already feeling uncomfortable. She then said to us, very rudely, "ARE YOU GONNA GET SOMETHING??" I was shocked. I was forced to go sit in the car because of how uncomfortable she made me feel. My boyfriend got the coffees and he said that she continued to be very hostile toward him. Dunkin' Donuts, these are not the kinds of people you want representing your company. And to the girl who waited on us, I hope that treating us that way made you feel better.

My husband just bought an Ice coffee at Dunkin Donuts in Joliet Rd, La Grange Il and found mouse poop on the bottom of the cup.

I went to dunkin donuts ordered a pretzel chicken sandwich, drove home and noticed the sandwich was toasted and the top of it was a, but I figured I still eat it. It was a bit hard and when I took a bite it was so hot on the inside it burned the top part of my mouth to were it took some skin off. I iced it and had to put Orajel to numb it. Next day still hurting.

There are six-eight Dunkin Donut stores in the Langhorne, Fairless Hills, Bristol, Levittown PA area owned and operated by Egyptian immigrants. Tall, plastic, reusable cups are sold for iced coffee refills. I observed employees taking dirty, unsanitized cups from customers and dipping them directly into ice bins for iced coffee refills. It is a number 1 PA health code violation to EVER reuse customer cups or to dip them into an ice bin without using a scoop. You can contaminate that ice and spread staphalococcus, streptococcus, hepatitis A, B, and C, viruses and any kind if microorganism that can be spread by blood and body fluids to other customers.

West Milford, NJ Dunkin can't seem to get ANYTHING right - I go to this location only because it's the most convenient. However, at least 80% of the time my order is incorrect. I GET THE SAME THING EVERY DAY... DECAF coffee, extra cream, 1 splenda. THAT'S IT. Not difficult! Recently I switched my drink because I cannot count on them giving me decaf and spent half a day in the emergency room (I am allergic to caffeine!). Yesterday they were out of large Iced Tea cups. Today they were out of extra large coffee cups AND large and medium Iced Tea cups... so I could only get 2 medium sized drinks, and my iced tea was in a coffee cup, with lemon juice packets on the side... They are TERRIBLE (except for ** who gets it right EVERY time and I will only allow him to make my coffee as he "gets" that it's an allergy, not a preference).

Worst service EVER!!! I stopped at Dunkin' Donuts on Washington st. Middletown Ct. And was told they were no longer serving breakfast sandwiches this day, so I asked for a toasted bagel with cream cheese. And she told me they were NOT serving those either, because she turned off the toaster. This was the most ridiculous trip I've ever taken to Dunkin' Donuts, and will never go back. I can make my own coffee, and would prefer to do so after the way I was treated. I'm very disappointed!

About a month ago, I went to the nearby DD to buy a box of doughnuts for my mother in the hospital. The lady in the store was ok, not discourteous but not friendly either. I ordered three premium doughnuts, three normal ones, and a dozen munchkins. I paid her and left. When I got to the hospital and opened the box, I saw that it was obviously haphazardly thrown in. Some where squished. When I took one munchkin, to my horror, there had been black ants on it! I inspected the box closely and saw that there were MORE ANTS!! I was completely appalled and threw the box away. I'm guessing those doughnuts are from a week ago or so.

I went into the Dunkin Donuts at 7595 4th St N in St. Petersburg and the worse service I've had from a fast food chain. It was around 7:30 a.m. and there were 2 people in front of me and about 8 cars in the drive thru. They served up the 2 people in front of me pretty quickly. I could see that the cars were moving pretty fast too through the drive thru. The cashier took my order and I stood at the end of the counter where they hand you your purchase. I waited about 10 mins. and I finally asked when my order was coming up. The lady behind me got served and I could see the drive thru was moving pretty quick.

On one day my order was wrong. To their credit they fixed it. I stared at the person who got my order wrong. The next day I came in again to the store. The manager (the ONLY black employee who works there) asked me what I "said" to her employee. I said nothing. I stared her down. She then said "Well, my employee was upset." I then replied, "Maybe she is in the wrong line of work." The manager replied "Do I sense you're getting an attitude with me?" This was NOT acceptable to me.

My husband went to the Dunkin Donut Rest. on University Pkwy. in Sarasota, Fl. He ordered a sausage and egg bagel & hash browns and an egg & bacon bagel & hash brown. He came home and the sausage & egg bagel were not in the bag! He had to drive all the way back & get the bagel! The food he did bring home was cold and both of the bagels were so dry you could hardly eat them. Don't go to the Dunkin Donut on University Pkwy. in Sarasota. Lousy service and lousy food!

I have just recently been hired to Walgreen’s on Rahway Ave Elizabeth NJ so I always go to Dunkin Donuts during my breaks and every single time I've been there the employees were very disrespectful. I have a very disrespectful mouth but I didn't want to say anything to them because I assumed that they're always tired but they've all done it more than once and they make my orders sloppy. They add stuff to my order that I never ask for without knowing if I'm allergic to them or not. Their menu options aren't even accurate.

I have often gone to this DD, but have discovered that there is a very rude person who works there, so I walk out or pass by if she's at the counter (it's inside a Cumberland farms store in Bridgewater, MA, so it's very convenient). I don't particularly like DD anyways. I am usually picking up a decaf coffee for an elderly person who has been brainwashed like them all into thinking that it tastes good. This last time I went there. I was on my way to a meeting and also ordered a small coffee for myself, and some munchkins. When the girl behind the counter asked if I want anything else, I said I might get some munchkins.

My name is Patrice **. I was employed by Dunkin Donuts in May 2014 until present. I was an excellent employee always got wonderful customer reviews and even received a raise after 3 months. I started with 20 hrs. a week which I applied for them eventually up to 39 hrs until they were able to hire more employees. In February 2015 my hiring manager left for Brazil in a 6 week vacation, when they let a long time employee fill his position while he was away. On March 16th I started feeling very sick. I called my work about 24hrs before my shift was supposed to start on March 17 and told them I would not be in due to my illness. I went to my dr that afternoon when I was diagnosed with bronchitis.

Well it was another day. I went to get my coffee as I do every day at this same Dunkin' Donuts. However, this time was appalling, due to the fact the girl at the drive thru window said a racial comment that was not necessary. I am white, however my daughter is mixed with white and black, whom was in the car when the statement was loudly exploited. As I proceeded to the window, she proceeded to tell me that I needed to stop dating **! I didn't know what to say at that point in time. I was shocked and appalled from the statement, and now don't know what to do. I feel I need to stand up for my daughter's rights and show her that is not professional and was not called for any reason whatsoever. Please contact me if this is a matter your company honestly concerns itself with.

I go to the Dunkin' Donuts on Sugar Creek, Charlotte almost every day to get my wake up wraps, the only food I buy from them in the morning. I cannot eat yellow cheese so I asked for 2 wake up wraps, white cheese, sausage and egg. They got me the wraps with yellow cheese!!! In the morning rush going to work, I didn't notice. When finding... too late, already at work. Next day, went there and brought with me the wraps from last day, the manager make me pull over to the parking and told me "we didn't have white cheese yesterday, that's why you got yellow...sorry" charged me for my order and bye bye. HE DID NOT reimburse my money or got me new wraps!!!!!!

We stop at this location almost every night. The other night the clerk told us that they will no longer honor and give seniors a discount. When we asked why they said the manager said it was to keep the cost of the donuts down. If this is the way that Dunkin' Donuts treats seniors I feel that it is an insult. 10% on a cup of coffee and a muffin is nothing and if they are that concerned in keeping cost down then they should cut the owner's commission or salary. I'm sure he makes enough.

Dunkin Donuts What IQ level do you need to work there? I've gone to Dunkin Donuts for years now and it has just gone downhill for a long time now. 115 Providence Hwy. Westwood, MA 02090. By far hands down the worst Dunkin Donuts ever. They may as well have apes working there, they might actually get an order right.

So I go to Dunkin Donuts every day and order a combo meal. They sometimes ask me if I want hash browns and I say, "I want a #8 combo" and in most combos it shows a picture of hash browns included. For no apparent reason some days I go there and order a number 8 and they do not put the hash browns in the bag and charge me roughly the same price. It might be 10 or 20 cents of a difference. This all started when they came out with the hash browns in the meals. On the sign it clearly shows a picture of a sandwich, hash browns and a coffee. That would indicate to me and any other normal person that the combo meal comes with what is listed on the sign. This is a major scam because if you don't get the hash browns, they save 1.00 of product on every combo but if they do include them, it's only an additional 20 plus it's super deceptive on the sign because it clearly states combo meal sandwich and hash browns.

I usually go to the Dunkins on Squire Road Revere near Wendy's. There was an assistant manager there by the name of ** who was amazing. I went in today and the girl in the front was very rude. She was tall, not sure her name. I asked for ** and was told she left. So I guess they scared her away. Whoever owns that store needs to get rid of the rude workers and get ** back. A few times in drive thru they are rude.

I had the worst ever customer service at the Dunkin' Donut location in Hickory, NC. One of their employee called me a "**" because I told her that she had awful customer service. I use to get coffee 2-3 daily and I will never go there again. I will share my experience with everyone I know and take my business to another coffee shop that hires better trained people. The two large coffees I bought tonight for me and my friend, I throw away because they taste like water. If I could rate my experience a zero in stars I would love to.

I waited in line for 15-18 minutes to get the chocolate cream-filled donuts at Dunkin Donuts on Potranco Rd., but when I got in front of the line the other employee took the entire tray from the shelf. I told the cashier those are the donuts I am here for. But the employee who pulled the donuts said it was for their director or manager... It was pretty loud in the building and lots of people, so I couldn't hear clear. There were at least 14 donuts on that tray, and I begged to have at least a couple because I did earned it by standing in line for so long and being a loyal patron.

Went to the local Dunkin Donuts in Clarksburg, MD and once again received an inedible meal. Ordered a bagel with cream cheese. The entire bagel is burned. How can someone put this in a bag and serve it to a customer and charge them, when it should have gone in the garbage? They didn't even have donuts today. Manager doesn't arrive until 10am. This Dunkin Donuts is taking advantage of the children that go in there on their way to school and serving them garbage. This is not the first time that we have had a bad experience, but it is the last time we will ever spend our hard earned money on a restaurant that rips people off.

I order 1 Tuna Fish reg Cros and 1 Trk Anc Wc Bcn Roll, 2 Ht Cof Md OrigBlnd, 2 6pc Hash Brown Friday 27 2015 8:57:43 am. I Eat In. I pay 12.97 for my Order. When I eat my Tuna Fish cros sandwich the flavor is vinegar so terrible flavor and I experienced Stomach Pain, Diarrhea, nausea, vomiting. I go to a Saint Joseph hospital in Reading PA Sunday 03-01-2015. I take medication and today I have Diarrhea. My stomach is upset. I continue with Diarrhea, nausea and vomiting and tomorrow I am going to the gastroenterology. I feel terrible. I can't eat. I Can't sleep. It's terrible when you go to any restaurant and you feel terrible.

Usually I go to McDonalds, Burger King, Bojangles, Martins. If I have enough time I'll stop by Waffle House this morning. I was in a rush just like always and I needed something to eat. I was hungry so I stopped and I got the number four with hash browns and a coffee. I upgraded my coffee to a iced coffee medium and when I got the order I was satisfied with my sandwich though the sausage did look like it been cooked in the microwave though I mean it was kind of dry. One side like sausage does when you put it in the microwave maybe that's just me.

Whenever my mom tries to order a donut, they never have any. She lists off like 5 of them, and they have none. So my mom asked "which one do you have?" She said, “Well we have ones that have chocolate on them, that's it.” I mean it's Dunkin Donuts... It's ridiculous that they don't sell donuts.

Here in Ocala Florida, we are well past Valentine's Day, yet there are these tiny stupid cute heart-shaped donuts that are half the size of normal donuts along with a 10 oz cup of coffee for $3.29. "Well we have to use up the heart-shaped donuts." Does that mean they are three days old?

I placed an order that came up to $31 at Dunkin' Donuts located at 203 Broadhollow Rd in Farmingdale, NY. I gave my debit card to the cashier to pay for the order and was told the transaction was coming back "declined" voice over. Told her that was impossible because my card had a significant amount on it and she had to be doing something wrong. This resulted in my mother and I giving her 4 additional debit/credit cards in which she stated all came back declined with the same message (the 4 additional cards also had significant amounts on them as well). She went to get her manager ** to complete the transaction and the same situation occurred when he ran my card as well. His suggestion was to split the order, and then process the transaction. I asked why would you have to split a $31 order in order for it to go through... it's $31. He rudely responded "I don't know! I don't work for the credit card companies!!"

I went to the store on Atlantic Ave. in Delray Beach 2/08/15 and asked for a large coffee with cream light, and no sugar. I went back to work and took a sip and tasted sugar in my light coffee. It was marked cream, but it had plenty of sugar. I went back later and told them and got no response. I also got a chicken wrap where as they cooked a whole chicken breast then cut it in half and gave me the half. What happens with the rest of the breast? I was not impressed with your staff there.

This is an ongoing experience at dunkin donuts in wellington circle, Medford, Massachusetts. You sit at the drive thru for obscene amounts of time and never get acknowledged. The workers are so incredibly rude, coffee is old and cold. I WISH someone would come and start a coffee place that had decent pricing and his coffee, I'd bet anything that dunks would be out of business, and they would deserve it!!! I'm sick and tired of giving them my hard earned money. Its actually pitiful. It's the worst establishment out there in my opinion. I also know it's others too, as a hair stylist I talk to people all day.

I had a good experience at Dunkin' Donuts. I would definitely recommend it. Great service! Very polite to us!

This is a monotonous, minimum wage job where your shift leader and crew must be able to work as a team or you are screwed. Speed of service, from taking an order to when they leave with it, is 120 seconds. Say you are on register facing a line and your co-workers are just standing there yapping... The clock is ticking, and it'll be used against you. Also if you are understaffed, they will work you until you collapse, because the budget won't justify the sorely needed help. Those highest on the chain to shift supervisors often don't possess any conflict resolution skills or even decent interpersonal skills. An ok transitional job, but they will suck your soul the longer you stay there, no matter how hard you try to be an asset.

I went in on January 18 in mid-morning. And usually I get nice people who work there. I ordered a Turkey flatbread sandwich with no egg and hash browns (it was a stingy order. 6 lousy pieces). I looked at my order and on my sandwich there was an egg. I told the person nicely I didn't want egg and could they please take it off. The woman who cooked it gave me a nasty look like you wouldn't believe. I left and the next morning I had it for breakfast and what a surprise I got!

I live in Las Cruces NM - I went to get some lunch for my gf, she likes the coffee. I order on the drive thru, they make me park by the door to wait for the order and when I get the food, they don't say anything - no thank you, no nothing. When I'm almost 2 miles away I see that I don't have what I order so I have to go back. When I get there I get off and go inside. The girls working there look at me like if I'm no one - no 'hi, how can we help you' or 'can we take your order' - no nothing so I tell the worker that I'm missing my donuts. She grabs the bag and walks to the back and comes back, puts the bag on the desk, don't say a word, she's just looking at me. I get my bag and leave. When I get to my gf work I tell her what happened and she takes a drink of her coffee. I paid for a coffee with vanilla flavor (its just dark coffee, no flavor) a sausage and egg sandwich (the sausage - it's burn and dry - no flavor like if they just threw it in the microwave and warm it up but they forgot and it got hard on the ends).

I visited a Dunkin' Donuts in Auburn Maine, ordered a combo meal with coffee and a muffin. I had to pay an additional .10 to have the muffin warmed and then asked for a cup of tap water and was told the water would cost me an additional .35. I just don't feel it's good business to be charging people who made purchase for a cup of tap water. Next time I'm stopping at Cumberland Farms for a .99 coffee (any size) and get a free cup of water. BTW I spent $3.59 at Dunkin' this visit. Oh well American corporate greed in progress I suppose...

This is Christmas eve and I do understand that you close early but I call to give them heads up so I wouldn't have them run out when I get there for donut holes and she tells me they don't have that many and they aren't making anymore, that irritated me. 9:30 in the morning!

On December 24, 2014 around 8:30 am, I went to one of dunkin’ donuts companies on Lexington between 46 & 45 st. Remind you it's not the first time I've been in there. I been in there over a dozen times before. Of course they made mistakes who doesn't but the only thing that went wrong is when the manager told me she don't care with a genuine face expression. I ordered a #9 with a coffee and an extra hash brown. After I ask her where is my extra hash brown, "she" told me to pay for it. When I showed her my receipt that is when she said, "I don't care."

Dunkins Donuts, Springville, NY 14141 - Stopped by December 10, 2014 at approximately 3pm for coffee and muffin. The young girl at the counter taking the order was extremely rude and nasty. I will think twice next time I want to get a cup of coffee.

Having a problem with my perks card and I have been calling the number on the back of the card for 4 days. Monday Dec. 1, I was on hold for an hour and a half. I called the main # and they just give me the same #. Today the message there was a staff meeting till 9 a.m. This is the worst customer service I have ever had. I go to D&D 2 times a day. Don't understand this. Message was never returned also. Angry.

I would give 5 stars, but I shouldn't have had to complain in order to get a response. Want to make it clear that I wasn't really aggravated at the Fayetteville, AR location. Had issues with the perks card, contacted customer support (more than once) with no response. The manager of the Fayetteville, AR restaurant contacted me and bent over backwards to make things right.

I have been with the company on and off for 16 years. I was told that since I came back I had to start at minimum wage, then watched the owner bring someone back after leaving for another job and start paying him what he originally made. I watched another guy just come to our store for the last 5 months and he makes $8.25 an hour. I have been at the same store for almost 2 years now and NEVER once got a review or a raise. I get the run around about it.

The employee handled dollar bills and change using the same hand he grabbed my donuts with. This disgusts me, given how dirty money can be.

Dunkin Donuts - 116 Broadhollow Rd, Melville, NY 11747 - Since I am lactose intolerant, I was overly excited about DD having almond milk now. I have been at this location twice and have requested extra almond milk only to continue drinking my coffee black. I did observe the attendant however not shaking the container prior to pouring and when I finally did call to complain, I was told I had to pay above and beyond the extra $0.50 charge. I further did explain that I requested my order three times and should have been charged accordingly during this time. There is a communication barrier at this location and furthermore, I will not be visiting this facility in the future. This will avoid future disappointments.

Last week me and my boyfriend went to the Dunkin' Donuts drive thru...after the manager couldn't hear my order I drove up to the window. They then told me I had to drive to the end of the line. So I asked to speak to the manager which was talking about me in the back ground already. She yelled at me saying I was messing up the orders and holding up the line. Also that she try to take my order five times which was a lie. So after being yelled at she asked me what I wanted and I said ** you. Then she hacked up a huge spit ball and I drove off....she then called my cell phone and offer me 20 buck. This is after I reported her to the owner of okeechobee Dunkin' Donuts. I refused and the owner of Dunkin' Donuts offer me two dozen donuts, I also refused. I have pictures of the spit on my car. I need help finding out what to do now because I'm scared to see this manager in public.

The Dunkin' Donuts store #302068, 1525 Broad River Road, Columbia SC, is fantastic. Lead supervisor **, a very nice woman from Africa, is absolutely attuned to what her workers are doing. Dining area spotless. Bathrooms immaculate. Total variety of doughnuts and coffee at all times. My children and I patronize this location very often. I wonder if some of the problems that are outlined in other reviews are due to the customers' attitudes toward the DD clerks and managers. If you treat people with dignity and respect, the same treatment will come back to you.

I bought a dozen donuts from Livingston Ave, Livingston,NJ. The donut size very small compared to donuts I bought from other stores. I don't feel like this is something Dunkin Donut as a company reduced the size. Please check the picture to see the space inside the Dozen Donut case. Unfair deal.

While visiting family in Maine, we stopped into one particular DD in Portland. The restroom was beyond any horribly filthy restroom we had ever seen. Mostly the toilet was worse than anything we would write on here. So unacceptable and to think that employees would use this and go back to work. Wow! It was awful!

When I went through the drive through at my local Dunkin Donuts I decided to get a small iced pumpkin latte and I looked at the price and it was $2.57 and when I went up to the window they charged me .80 cents tax - that is just tax. I asked about it and they said it was tax! Really, .80 cents of tax?

I am a regular customer for the past 7 years. I have seen so many employees and managers! I usually get what I need and take my seat to enjoy my morning coffee. But these past 2 months have been ridiculous. I loved seeing some of the faces that have been there a while. They hold good conversation but recently I'm not feeling the good energy anymore, I don't even sit in the store. I get my coffee and pastry and leave! Last week I walk in to get some coffee for me and my boss and I see the actual Manager and Owner arguing and fighting with the guy that makes the sandwiches causing the biggest scene ever. This store has went from 75% to 0%. Everyone in the store left the store including the customers. Every last one of us. This store is always missing an item. The coffee isn't even good anymore. The only reason I come here is because it's closest to my job! But I think I'll take my chances at another Dunkin donuts. I will never come back to this store again, the management is unorganized!

I went to three different Dunkin Donuts in our area. The employees clearly are not trained properly and I have never seen a manager on site any time I went. At one location, the speaker to the drive did not work well for over a 6 month period, and the staff has continual problems hearing the customer. On one such occasion, the staff member cursed at me - then not realizing the speaker was still on, continued to curse and berate me to another employee. At a second DD in our area, they are constantly out of donuts. You end up settling for whatever they have left even early in the morning (they are not a 24 hour operation so they should have merchandise in the mornings or why open at all). When I ordered a dozen and a half bagels, they were handed to me in 5 separate bags that ended up tearing open before I got home.

I love Dunkin Donuts coffee and it's very close to my work. Unfortunately my order at Dunkin Donuts is wrong about 1 out of 4 times. I've completed the surveys and been contacted by the general manager apologizing for the inconvenience. While I appreciated the coupons he sent, all I really want is the coffee that I ordered. The new hazelnut swirl has made ordering a hazelnut coffee a nightmare. I have started telling them at the drive-thru to make sure it's the unsweetened shot. Today I told them and then asked the girl at the window who said "yes" only to taste it and it had the swirl flavor. My receipt evens says "swirl" on it. Whenever my order is wrong I take it back and make them do it again..... even if it's a day later because it's totally inconvenient to drive back.

Went to the Rumford ME store, ordered a Buffalo chicken rap and when I got home and open the bag, they had given me an apple cinnamon donut. This is not the first. Last week I order a regular hot coffee and got a mocha coffee and I don't do chocolate.

I took a job with Dunkin Donuts until I could get my certification renewed (certified medical assistant). I was training for a assistant manager's position. I was started as a line person and worked like a 18 year old. I worked and came in early when they would call me in because they were short. I listen and learned as much as I could and it wasn't long and I was hearing employees say they were promised the same job I was hired for. Then I hear they are short on their budget and can't order supplies for the store so they borrow. I never received an apron or name tag, I got them as hand me downs. But they were deducted out of my pay. I worked from August 19 to September 13, 2014 and I have not received a paycheck. I asked the training supervisor and she said "Oh we over spent this month so we will pay you in two weeks, everything that we owe you we will just retroactive it". I just stood there staring at her in total astonishment and said oh ok???

I usually stop at the Dunkin Donuts at ShoppingTown Mall in Syracuse, NY when I'm going to see a movie. The service is usually adequate. Today, there was a girl there who clearly didn't know what she was doing. I usually give them a break because this particular D.D. is short staffed and run by kids who aren't properly trained, left there all by themselves too soon, or a combination of both. She asked me what I wanted, was confused about what I ordered, (egg, cheese, and ham on a biscuit).

I witnessed your manager too many times yelling at the crew. This morning she was yelling at your best worker (**) and was clapping her hands. This manager is rude and never helps her crew. She is always yelling or never there. I will not be going to Whiskey Rd DD anymore. I will start going to the North side.

First off, let me start by saying I love Dunkin' Donuts. Almost everything I have had, I enjoy. I would really like to continue enjoying your product but the Dunkin' Donuts down the street from me gets my order wrong at least every other time. I would not get on line and complain but it happens at least twice a week. It is a drive-thru only and usually in kinda a rush so don't have time to go back to complain, but this is getting out of hand. I get the same thing almost every time - a croissant with ham and AMERICAN cheese and a coffee. I am getting ham and swiss, sometimes no cheese, sometimes on English muffins. I have worked for Dunkin' Donuts as a teen so I understand during rushes mistakes can happen, but this happen way too much at all times of the day. I am not usually the person to ask for a refund but this is getting old - getting something that is not what I ordered. Any response is welcome if you care about your customers.

I go to my dunkin donut everyday on my way to work (257 providence st Worcester. 01607), order my usual which is med ice 2 cream 2 sugar with a turbo shot added for an extra kick. Haven't bump nor had a problem till yesterday. As I drive up to the drive through and the cashier handed me my coffee, I has notice my coffee was heavily cream so I asked her if she could remake my coffee cause it looks too light. She grab the coffee out of my hands and laugh at me as she walk toward the coffee maker and pours more hot coffee into it making my coffee darker but of course by pouring more hot coffee into it melts my ices. I was really upset and didn't want to hold up the line. As I was getting ready to drove off, she rolled her eyes at me and laugh at me again. I would never go back there again ever!!! She is really rude.

I ordered a breakfast sandwich. I watched them make it. Place it in the thin paper sleeve. Drop it on the floor. Pick it up. Place it in a brown paper bag and hand it to me. I of course refused it. The manager apologized for the wait while they made another one.

Our family often tries to give Dunkin Donuts a chance, that they might have food for our children to eat other than pure sugar. Our kids like bagels, and will eat bagels w/ cream cheese or butter. Too bad DD has no bagels for sale- frequently. Today we were in DD at noon, and no bagels in the store except a few burnt onion ones, one burnt cinnamon raisin bagel, and 4 bagels slathered in melted pepper jack cheese (obviously not kid-friendly). It's only noon, and there will be no more bagels cooked today. The manager at this store (I've spoken to in the past) has a hard time believing that there has ever been a time they've been out of bagels. Telling her it happens often doesn't register w/ her.

Was traveling on the turnpike today. Stopped at the Plaza outside Orlando, FL. Bought two donuts--one apple spice and the other double chocolate. The "apple spice" was stale and tough. I did not even get any apple spice until the next to last bite. That was all it was, a small bite. The last bite, there was no apple. I paid $1.09 for nothing. Of course I was traveling, so couldn't return to the shop. I guess this is the way they save money because they know people leaving the plaza will not be returning to make complaints. The chocolate donut was cracked and fell apart in my hand. Will not be a repeat customer, "fool me once, shame on you, fool me twice, shame on me". What a rip-off.

My son worked 2 weeks as a trainee, and got paid for only one week. The manager, Stephanie, told him the check is in the mail... Call several times and last time my son spoke she said for November he will have the check. What goes around comes around.

This was a sunny afternoon, 12:25 pm 7/8/14. I stopped by Dunkin' Donuts store #33580, 3804 Boston Post Rd, Bronx with my six year old who want some Donuts. "Next on line," this was the attendant. As soon as I opened my mouth, my little boy changed his mind and said I want number 12. Just as I was about to open my mouth again, the attendant said, "Next." She snubbed me and started serving other customers. One of her colleague came to my rescue. Before leaving I asked her name, shaking her head and said, "My name is ** and am the manager." She walked aside. I went close to her (even though I was behind the counter) and I said, "Can I talk to you for a second." She said, "I don't have time. I am about to have lunch. You can go to hell." I will be glad if something is done about her behavior.

I went to the Dunkin Donuts at 550 W. Crossville Rd., Roswell, Ga one morning where I've experienced the worst visit. I watched who I believe to be the manager mistreat one of her great employees that I've had the pleasure being served by. I watched one of the other employees take money from the register and place it in her pocket. The manager must have had a very bad day because her attitude was very unprofessional and nasty. So I decided to leave which was my last day ever going to that Dunkin Donuts. I visit there today and nothing has changed as far as the manager's attitude.

I was hired as full time employee. I have worked for more than 30 days. Not full time lucky to get 20 hours a week. I ask my mgr on a daily basis face to face or call regarding where is my pay. I have 70 hours. I have never been paid since I started.

Someone needs to do something about. Humans cannot be treated like that. They cannot work in that form.

Last Sunday June 29th, 2014, I went to the drive-through of the store of Dunkin' Donuts localized at 316 Applegarth Rd. Monroe Township NJ 08831, to purchase a coffee latte. About a mile and a half down the road, when taking a sip of coffee, the lid popped off and spilled on my chest. I was forced to get medical attention (emergency room) to ensure my skin does not get infected and to ensure it heals appropriately. Moreover, not only was this very painful, I was diagnosed with second-degree burns on my left breast.