Dunkin' Donuts Reviews

Incident happened at 4PM Friday 07/31/2015: This happened to one my colleague in front of me. I had to write this as I could not stand the way that lady behaved. My colleague asked for the two donuts and she gave the it in one bag. Then my Colleague asked if she could put in a separate bag. The lady just threw the bag of donut at her side being very angry and gave other donut in separate bag in rude manner as if it was too much of work for her to put that in separate bag. This is not how you behave in front of your customer. She wasn't asking anything extra just requesting to put the donuts in separate bag. Do you think by seeing this me or my colleague would like to go back to any Dunkin' Donuts? NO, Never.

I never received my free drink from my points. It takes long enough to get the darn amount of points but then not to get the free drink is wrong!!! I never received the receipt.

This girls that work at DD at 1470 SW 8th St Boynton Beach, FL are so rude. When I asked them to add more milk to my ice coffee she started complaining!!! It's her job. She was sarcastic, obnoxious person I ever encounter in my life. She should retrain cause it's obvious she is in the wrong business!!! Shame of you DD for not taking the time to give the proper training. I would never recommend this place!!!

Route 27 Edison (next to Costco) - Unless you HAVE to go there, do not bother. I have been going to this DD for over TWO YEARS NOW and they have NEVER put even one napkin in the bag, and sometimes when I get to work my coffee has NO SUGAR AT ALL and ask for very sweet coffee. They also always give me plenty of pennies which I wouldn't mind IF THEY DID NOT MAKE STUPID COMMENTS WHEN I BRING THEM BACK THE NEXT DAY OR SO. I WOULD LIKE NOT TO EVER GO TO THEM, BUT IT'S THE CLOSEST TO MY JOB.

I will never go back to this place again. The girl who took my order was a total airhead. It's two girls working there and all they do is talk while the line gets longer and longer. Well anyway on this day the one girl put all my doughnuts in a small bag--not a box and I had 5 doughnuts. When I informed the other girl she came over to help me while the other snickered in the back. Plus they have the nerve to have a tip jar.

Very unsatisfied customer.

Every time I go through the drive-thru, all the employees are hanging around the drive thru area touching all subjects in their lives for everyone to hear. I even heard one of the employees say the N word! As a black woman, I find that very disrespectful. It seems like most of the employees are just out of high school or at least they act like it. Need more professional young people that aren't ignorant and talking about their daily lives in an ignorant manner.

I went through the drive thru, store #342149 and I ordered an cookie dough ice coffee with vanilla flavoring. The person over the headset reply was to pull around, she didn't give me a total nor did she repeat my order back to me to make sure it was right. When I got to the window it was the African American manager on duty. She was rude and spilled it down my arm, didn't apologize just closed the window. Not the first bad experience with her either.

I have had at least 100's of sausage and cheese on English. Due to some diet regulations, I had to quit for a few years. Now that I am cleared to eat anything I want, I made my first stop for a De-Caf ice coffee, and as stated above, a sausage egg and cheese. Little not known, you do not use scrambled eggs anymore. Like me and a lot of others, cannot even see the sight of egg whites. Even "Guy Fieri" from the food channel will not eat a sunny side up, or down egg. Bring back the scrambled eggs and don't alienate us. We need choices! For now I have to make them at home. :(

On March 27, 2015 I visited the Dunkin Donuts located on 10 S Howard St., Baltimore, MD between 11:00am and 11:30am to redeem the coupon circular for a free travel mug (PLU 966). The African American male manager on duty at this time refused to honor my coupon and stated I get the ** out of his store. When I questioned why, he stated again to get the ** out of his store and if I did not he would call the police. I left the store. I have been a customer of this location for over 10 years and have always received excellent service. I am hoping you will be able to address this issue to my satisfaction so I may return to this location without a problem.

I found this to be a TERRIBLE experience! I will not return. First I ordered a combo meal. The only beverage choices were iced tea or coffee which I drink neither. They said I could substitute the tea with a small hot chocolate for a "small" fee. IT WAS $2.00 MORE!! THAT IS RIDICULOUSLY EXPENSIVE FOR A TINY CUP OF HOT CHOCOLATE!! Then they got my order wrong and I had to wait several more minutes for them to get my order correct. I ordered a chicken sandwich with ranch sauce and they tried to give me one with honey mustard.

2nd visit to Tavernier Dunkin' Donuts, worst than the 1st. Employees look miserable, unwilling to help and unfortunately this includes the Manager. Order tossed on counter, rang up wrong, item left out. Went back in to get missing item... Stood there waiting. The Manager is working drive-thru while employee on cell phone. Manager had to help with wrong ring up, but yet did not acknowledge presence. Finally said to Manager, "Can the employee on the cell phone missing item with you busy doing the drive-thru, please"?!? Manager said nothing, got the hash brown and still said nothing.

Dunkin' Donuts on W. Wade Hampton Greer SC. I order the same thing. Large coffee add cream and sugar. What do I get? I get the chic at the window asking if I'm married. Wtf. Just give me the coffee. Coffee had no sugar. That was the last time I said I would stop going. Today bc I was lazy and didn't want to go into gas station which has much better coffee, I went to Dunkin. What did I order? You guessed it, large coffee add cream and sugar. Completely void of sugar. Guess who served my coffee, yep right again, the girl who asked if I was married. I previously called the GM and was only offered a gift card, which I declined. Why would I want more messed up orders, and apologies were offered.

The second time it was the same issue - again I did pay for my purchase with cash...

When I go to Dunkin to get a coffee I always have to tell them fresh. The employees always tell me it always fresh when I know it isn't. I get a medium with 4 creams, so I know what color it's suppose to be. I know they don't rinse out the pots after every brew, or they'll take and make a fresh pot with still a little bit of coffee in the pot that ruins the whole pot. I always thought Dunkin Donuts was known for their good coffee LOL. I spend $30.00 a week at Dunkin now times that by 52. This past week I've been going to Starbucks - I have to order it 3 quarter coffee and 1 quarter water. I would like to go back to Dunkin but not till Dunkin goes back to the old ways I won't be coming back. I know I'm just one customer but I'm not, it's my whole family and I'm sure there's more. You don't mix the coffee and rinse out the pots after every use.

I made a complaint about sanitary conditions and a week later, I was given a letter with a Dunkin' Donuts letter head stating this was to inform me that I was suspected of taking pictures of employees and that it was not allowed, to consider this as a warning and if it was suspected that I was still taking pictures, that I would be forbidden from coming unto the property. Because I've been coming everyday for two years with friends, I told them how embarrassed and persecuted I felt to be singled out seeing as though others in my group had complained to some degree in the past.

On Tuesday morning around 10:35 am I encountered the most rudest and worst customer service ever. I went through drive-thru at 4727 forest dr. Dunkin donuts. There was two people who took my order a guy and a female. The guy's name was ** and no one would give me the female name. She was very rude and she seem like she didn't want to be at work. Before I ordered I asked for a moment and instead of any one saying "Ok let me know when you are ready" or any kind of greetings - they didn't say anything. Once I was ready to order it took them a while to get the order correct. I waited for someone to tell me my price and the female said it with an attitude and said "drive around". When I got to the window no one spoke took my card swiped it and handed me my card and blueberry donuts.

Every time I go the dunkin' on in Camden next to Save A Lot I be wanting a donut I don't get because the guy in the red shirt be put them up with no gloves. For sometimes it the lady doing the same thing.

On May 23, 2015 I went to Dunkin' Donuts near me around 9:38 p.m. I got 2 Cool large coffee drinks. The lady had put too much and didn't make sure the caps were on tight and it spilled all over my car. This has happened too many times. I will never go there again.

Went thru the drive-thru with in my two daughters. ** (Employee) said, "Welcome to Dunkin Donuts! Can I take your order?" I said, "Can you give me a minute?", then not a minute later she asked to take the order. She had a attitude while talking to me. Gave her the order, went to the window, paid for my order, then she handed me my order. She didn't say anything to me. Checked my order, she gave me wrong donut. Went in the store to talk to the manager and get the right donut. The shift supervisor apologized then had me wait till she washed her hands to get me the donut. Waiting.. another employer asked me, "What kind of donut? I'll get it for you." Then the shift supervisor said she was sorry then said she would talk to her. Personally, if I treated a customer like that I would get fired and if I was the supervisor, I would offer the customer something for the inconvenient.

My boyfriend and I stopped for some coffee at Dunkin' Donuts in Pembroke, MA. We walked in and were looking at the menu to decide what we wanted. There was a blonde girl at the counter about my age, early 20's. She was talking to an older man and glared at us and apologized to him, as if we were an inconvenience. I have severe social anxiety, so I was already feeling uncomfortable. She then said to us, very rudely, "ARE YOU GONNA GET SOMETHING??" I was shocked. I was forced to go sit in the car because of how uncomfortable she made me feel. My boyfriend got the coffees and he said that she continued to be very hostile toward him. Dunkin' Donuts, these are not the kinds of people you want representing your company. And to the girl who waited on us, I hope that treating us that way made you feel better.

My husband just bought an Ice coffee at Dunkin Donuts in Joliet Rd, La Grange Il and found mouse poop on the bottom of the cup.

I went to dunkin donuts ordered a pretzel chicken sandwich, drove home and noticed the sandwich was toasted and the top of it was a, but I figured I still eat it. It was a bit hard and when I took a bite it was so hot on the inside it burned the top part of my mouth to were it took some skin off. I iced it and had to put Orajel to numb it. Next day still hurting.

There are six-eight Dunkin Donut stores in the Langhorne, Fairless Hills, Bristol, Levittown PA area owned and operated by Egyptian immigrants. Tall, plastic, reusable cups are sold for iced coffee refills. I observed employees taking dirty, unsanitized cups from customers and dipping them directly into ice bins for iced coffee refills. It is a number 1 PA health code violation to EVER reuse customer cups or to dip them into an ice bin without using a scoop. You can contaminate that ice and spread staphalococcus, streptococcus, hepatitis A, B, and C, viruses and any kind if microorganism that can be spread by blood and body fluids to other customers.

West Milford, NJ Dunkin can't seem to get ANYTHING right - I go to this location only because it's the most convenient. However, at least 80% of the time my order is incorrect. I GET THE SAME THING EVERY DAY... DECAF coffee, extra cream, 1 splenda. THAT'S IT. Not difficult! Recently I switched my drink because I cannot count on them giving me decaf and spent half a day in the emergency room (I am allergic to caffeine!). Yesterday they were out of large Iced Tea cups. Today they were out of extra large coffee cups AND large and medium Iced Tea cups... so I could only get 2 medium sized drinks, and my iced tea was in a coffee cup, with lemon juice packets on the side... They are TERRIBLE (except for ** who gets it right EVERY time and I will only allow him to make my coffee as he "gets" that it's an allergy, not a preference).

Worst service EVER!!! I stopped at Dunkin' Donuts on Washington st. Middletown Ct. And was told they were no longer serving breakfast sandwiches this day, so I asked for a toasted bagel with cream cheese. And she told me they were NOT serving those either, because she turned off the toaster. This was the most ridiculous trip I've ever taken to Dunkin' Donuts, and will never go back. I can make my own coffee, and would prefer to do so after the way I was treated. I'm very disappointed!

About a month ago, I went to the nearby DD to buy a box of doughnuts for my mother in the hospital. The lady in the store was ok, not discourteous but not friendly either. I ordered three premium doughnuts, three normal ones, and a dozen munchkins. I paid her and left. When I got to the hospital and opened the box, I saw that it was obviously haphazardly thrown in. Some where squished. When I took one munchkin, to my horror, there had been black ants on it! I inspected the box closely and saw that there were MORE ANTS!! I was completely appalled and threw the box away. I'm guessing those doughnuts are from a week ago or so.

I went into the Dunkin Donuts at 7595 4th St N in St. Petersburg and the worse service I've had from a fast food chain. It was around 7:30 a.m. and there were 2 people in front of me and about 8 cars in the drive thru. They served up the 2 people in front of me pretty quickly. I could see that the cars were moving pretty fast too through the drive thru. The cashier took my order and I stood at the end of the counter where they hand you your purchase. I waited about 10 mins. and I finally asked when my order was coming up. The lady behind me got served and I could see the drive thru was moving pretty quick.

On one day my order was wrong. To their credit they fixed it. I stared at the person who got my order wrong. The next day I came in again to the store. The manager (the ONLY black employee who works there) asked me what I "said" to her employee. I said nothing. I stared her down. She then said "Well, my employee was upset." I then replied, "Maybe she is in the wrong line of work." The manager replied "Do I sense you're getting an attitude with me?" This was NOT acceptable to me.

My husband went to the Dunkin Donut Rest. on University Pkwy. in Sarasota, Fl. He ordered a sausage and egg bagel & hash browns and an egg & bacon bagel & hash brown. He came home and the sausage & egg bagel were not in the bag! He had to drive all the way back & get the bagel! The food he did bring home was cold and both of the bagels were so dry you could hardly eat them. Don't go to the Dunkin Donut on University Pkwy. in Sarasota. Lousy service and lousy food!

I have just recently been hired to Walgreen’s on Rahway Ave Elizabeth NJ so I always go to Dunkin Donuts during my breaks and every single time I've been there the employees were very disrespectful. I have a very disrespectful mouth but I didn't want to say anything to them because I assumed that they're always tired but they've all done it more than once and they make my orders sloppy. They add stuff to my order that I never ask for without knowing if I'm allergic to them or not. Their menu options aren't even accurate.

I have often gone to this DD, but have discovered that there is a very rude person who works there, so I walk out or pass by if she's at the counter (it's inside a Cumberland farms store in Bridgewater, MA, so it's very convenient). I don't particularly like DD anyways. I am usually picking up a decaf coffee for an elderly person who has been brainwashed like them all into thinking that it tastes good. This last time I went there. I was on my way to a meeting and also ordered a small coffee for myself, and some munchkins. When the girl behind the counter asked if I want anything else, I said I might get some munchkins.

My name is Patrice **. I was employed by Dunkin Donuts in May 2014 until present. I was an excellent employee always got wonderful customer reviews and even received a raise after 3 months. I started with 20 hrs. a week which I applied for them eventually up to 39 hrs until they were able to hire more employees. In February 2015 my hiring manager left for Brazil in a 6 week vacation, when they let a long time employee fill his position while he was away. On March 16th I started feeling very sick. I called my work about 24hrs before my shift was supposed to start on March 17 and told them I would not be in due to my illness. I went to my dr that afternoon when I was diagnosed with bronchitis.

Well it was another day. I went to get my coffee as I do every day at this same Dunkin' Donuts. However, this time was appalling, due to the fact the girl at the drive thru window said a racial comment that was not necessary. I am white, however my daughter is mixed with white and black, whom was in the car when the statement was loudly exploited. As I proceeded to the window, she proceeded to tell me that I needed to stop dating **! I didn't know what to say at that point in time. I was shocked and appalled from the statement, and now don't know what to do. I feel I need to stand up for my daughter's rights and show her that is not professional and was not called for any reason whatsoever. Please contact me if this is a matter your company honestly concerns itself with.

I go to the Dunkin' Donuts on Sugar Creek, Charlotte almost every day to get my wake up wraps, the only food I buy from them in the morning. I cannot eat yellow cheese so I asked for 2 wake up wraps, white cheese, sausage and egg. They got me the wraps with yellow cheese!!! In the morning rush going to work, I didn't notice. When finding... too late, already at work. Next day, went there and brought with me the wraps from last day, the manager make me pull over to the parking and told me "we didn't have white cheese yesterday, that's why you got yellow...sorry" charged me for my order and bye bye. HE DID NOT reimburse my money or got me new wraps!!!!!!

We stop at this location almost every night. The other night the clerk told us that they will no longer honor and give seniors a discount. When we asked why they said the manager said it was to keep the cost of the donuts down. If this is the way that Dunkin' Donuts treats seniors I feel that it is an insult. 10% on a cup of coffee and a muffin is nothing and if they are that concerned in keeping cost down then they should cut the owner's commission or salary. I'm sure he makes enough.

Dunkin Donuts What IQ level do you need to work there? I've gone to Dunkin Donuts for years now and it has just gone downhill for a long time now. 115 Providence Hwy. Westwood, MA 02090. By far hands down the worst Dunkin Donuts ever. They may as well have apes working there, they might actually get an order right.

So I go to Dunkin Donuts every day and order a combo meal. They sometimes ask me if I want hash browns and I say, "I want a #8 combo" and in most combos it shows a picture of hash browns included. For no apparent reason some days I go there and order a number 8 and they do not put the hash browns in the bag and charge me roughly the same price. It might be 10 or 20 cents of a difference. This all started when they came out with the hash browns in the meals. On the sign it clearly shows a picture of a sandwich, hash browns and a coffee. That would indicate to me and any other normal person that the combo meal comes with what is listed on the sign. This is a major scam because if you don't get the hash browns, they save 1.00 of product on every combo but if they do include them, it's only an additional 20 plus it's super deceptive on the sign because it clearly states combo meal sandwich and hash browns.

I usually go to the Dunkins on Squire Road Revere near Wendy's. There was an assistant manager there by the name of ** who was amazing. I went in today and the girl in the front was very rude. She was tall, not sure her name. I asked for ** and was told she left. So I guess they scared her away. Whoever owns that store needs to get rid of the rude workers and get ** back. A few times in drive thru they are rude.

I had the worst ever customer service at the Dunkin' Donut location in Hickory, NC. One of their employee called me a "**" because I told her that she had awful customer service. I use to get coffee 2-3 daily and I will never go there again. I will share my experience with everyone I know and take my business to another coffee shop that hires better trained people. The two large coffees I bought tonight for me and my friend, I throw away because they taste like water. If I could rate my experience a zero in stars I would love to.

I waited in line for 15-18 minutes to get the chocolate cream-filled donuts at Dunkin Donuts on Potranco Rd., but when I got in front of the line the other employee took the entire tray from the shelf. I told the cashier those are the donuts I am here for. But the employee who pulled the donuts said it was for their director or manager... It was pretty loud in the building and lots of people, so I couldn't hear clear. There were at least 14 donuts on that tray, and I begged to have at least a couple because I did earned it by standing in line for so long and being a loyal patron.

Went to the local Dunkin Donuts in Clarksburg, MD and once again received an inedible meal. Ordered a bagel with cream cheese. The entire bagel is burned. How can someone put this in a bag and serve it to a customer and charge them, when it should have gone in the garbage? They didn't even have donuts today. Manager doesn't arrive until 10am. This Dunkin Donuts is taking advantage of the children that go in there on their way to school and serving them garbage. This is not the first time that we have had a bad experience, but it is the last time we will ever spend our hard earned money on a restaurant that rips people off.

I order 1 Tuna Fish reg Cros and 1 Trk Anc Wc Bcn Roll, 2 Ht Cof Md OrigBlnd, 2 6pc Hash Brown Friday 27 2015 8:57:43 am. I Eat In. I pay 12.97 for my Order. When I eat my Tuna Fish cros sandwich the flavor is vinegar so terrible flavor and I experienced Stomach Pain, Diarrhea, nausea, vomiting. I go to a Saint Joseph hospital in Reading PA Sunday 03-01-2015. I take medication and today I have Diarrhea. My stomach is upset. I continue with Diarrhea, nausea and vomiting and tomorrow I am going to the gastroenterology. I feel terrible. I can't eat. I Can't sleep. It's terrible when you go to any restaurant and you feel terrible.

Usually I go to McDonalds, Burger King, Bojangles, Martins. If I have enough time I'll stop by Waffle House this morning. I was in a rush just like always and I needed something to eat. I was hungry so I stopped and I got the number four with hash browns and a coffee. I upgraded my coffee to a iced coffee medium and when I got the order I was satisfied with my sandwich though the sausage did look like it been cooked in the microwave though I mean it was kind of dry. One side like sausage does when you put it in the microwave maybe that's just me.

Whenever my mom tries to order a donut, they never have any. She lists off like 5 of them, and they have none. So my mom asked "which one do you have?" She said, “Well we have ones that have chocolate on them, that's it.” I mean it's Dunkin Donuts... It's ridiculous that they don't sell donuts.

Here in Ocala Florida, we are well past Valentine's Day, yet there are these tiny stupid cute heart-shaped donuts that are half the size of normal donuts along with a 10 oz cup of coffee for $3.29. "Well we have to use up the heart-shaped donuts." Does that mean they are three days old?

I placed an order that came up to $31 at Dunkin' Donuts located at 203 Broadhollow Rd in Farmingdale, NY. I gave my debit card to the cashier to pay for the order and was told the transaction was coming back "declined" voice over. Told her that was impossible because my card had a significant amount on it and she had to be doing something wrong. This resulted in my mother and I giving her 4 additional debit/credit cards in which she stated all came back declined with the same message (the 4 additional cards also had significant amounts on them as well). She went to get her manager ** to complete the transaction and the same situation occurred when he ran my card as well. His suggestion was to split the order, and then process the transaction. I asked why would you have to split a $31 order in order for it to go through... it's $31. He rudely responded "I don't know! I don't work for the credit card companies!!"

I went to the store on Atlantic Ave. in Delray Beach 2/08/15 and asked for a large coffee with cream light, and no sugar. I went back to work and took a sip and tasted sugar in my light coffee. It was marked cream, but it had plenty of sugar. I went back later and told them and got no response. I also got a chicken wrap where as they cooked a whole chicken breast then cut it in half and gave me the half. What happens with the rest of the breast? I was not impressed with your staff there.

This is an ongoing experience at dunkin donuts in wellington circle, Medford, Massachusetts. You sit at the drive thru for obscene amounts of time and never get acknowledged. The workers are so incredibly rude, coffee is old and cold. I WISH someone would come and start a coffee place that had decent pricing and his coffee, I'd bet anything that dunks would be out of business, and they would deserve it!!! I'm sick and tired of giving them my hard earned money. Its actually pitiful. It's the worst establishment out there in my opinion. I also know it's others too, as a hair stylist I talk to people all day.

I had a good experience at Dunkin' Donuts. I would definitely recommend it. Great service! Very polite to us!

This is a monotonous, minimum wage job where your shift leader and crew must be able to work as a team or you are screwed. Speed of service, from taking an order to when they leave with it, is 120 seconds. Say you are on register facing a line and your co-workers are just standing there yapping... The clock is ticking, and it'll be used against you. Also if you are understaffed, they will work you until you collapse, because the budget won't justify the sorely needed help. Those highest on the chain to shift supervisors often don't possess any conflict resolution skills or even decent interpersonal skills. An ok transitional job, but they will suck your soul the longer you stay there, no matter how hard you try to be an asset.

I went in on January 18 in mid-morning. And usually I get nice people who work there. I ordered a Turkey flatbread sandwich with no egg and hash browns (it was a stingy order. 6 lousy pieces). I looked at my order and on my sandwich there was an egg. I told the person nicely I didn't want egg and could they please take it off. The woman who cooked it gave me a nasty look like you wouldn't believe. I left and the next morning I had it for breakfast and what a surprise I got!

I live in Las Cruces NM - I went to get some lunch for my gf, she likes the coffee. I order on the drive thru, they make me park by the door to wait for the order and when I get the food, they don't say anything - no thank you, no nothing. When I'm almost 2 miles away I see that I don't have what I order so I have to go back. When I get there I get off and go inside. The girls working there look at me like if I'm no one - no 'hi, how can we help you' or 'can we take your order' - no nothing so I tell the worker that I'm missing my donuts. She grabs the bag and walks to the back and comes back, puts the bag on the desk, don't say a word, she's just looking at me. I get my bag and leave. When I get to my gf work I tell her what happened and she takes a drink of her coffee. I paid for a coffee with vanilla flavor (its just dark coffee, no flavor) a sausage and egg sandwich (the sausage - it's burn and dry - no flavor like if they just threw it in the microwave and warm it up but they forgot and it got hard on the ends).

I visited a Dunkin' Donuts in Auburn Maine, ordered a combo meal with coffee and a muffin. I had to pay an additional .10 to have the muffin warmed and then asked for a cup of tap water and was told the water would cost me an additional .35. I just don't feel it's good business to be charging people who made purchase for a cup of tap water. Next time I'm stopping at Cumberland Farms for a .99 coffee (any size) and get a free cup of water. BTW I spent $3.59 at Dunkin' this visit. Oh well American corporate greed in progress I suppose...

This is Christmas eve and I do understand that you close early but I call to give them heads up so I wouldn't have them run out when I get there for donut holes and she tells me they don't have that many and they aren't making anymore, that irritated me. 9:30 in the morning!

On December 24, 2014 around 8:30 am, I went to one of dunkin’ donuts companies on Lexington between 46 & 45 st. Remind you it's not the first time I've been in there. I been in there over a dozen times before. Of course they made mistakes who doesn't but the only thing that went wrong is when the manager told me she don't care with a genuine face expression. I ordered a #9 with a coffee and an extra hash brown. After I ask her where is my extra hash brown, "she" told me to pay for it. When I showed her my receipt that is when she said, "I don't care."

Dunkins Donuts, Springville, NY 14141 - Stopped by December 10, 2014 at approximately 3pm for coffee and muffin. The young girl at the counter taking the order was extremely rude and nasty. I will think twice next time I want to get a cup of coffee.

Having a problem with my perks card and I have been calling the number on the back of the card for 4 days. Monday Dec. 1, I was on hold for an hour and a half. I called the main # and they just give me the same #. Today the message there was a staff meeting till 9 a.m. This is the worst customer service I have ever had. I go to D&D 2 times a day. Don't understand this. Message was never returned also. Angry.

I would give 5 stars, but I shouldn't have had to complain in order to get a response. Want to make it clear that I wasn't really aggravated at the Fayetteville, AR location. Had issues with the perks card, contacted customer support (more than once) with no response. The manager of the Fayetteville, AR restaurant contacted me and bent over backwards to make things right.

I have been with the company on and off for 16 years. I was told that since I came back I had to start at minimum wage, then watched the owner bring someone back after leaving for another job and start paying him what he originally made. I watched another guy just come to our store for the last 5 months and he makes $8.25 an hour. I have been at the same store for almost 2 years now and NEVER once got a review or a raise. I get the run around about it.

The employee handled dollar bills and change using the same hand he grabbed my donuts with. This disgusts me, given how dirty money can be.

Dunkin Donuts - 116 Broadhollow Rd, Melville, NY 11747 - Since I am lactose intolerant, I was overly excited about DD having almond milk now. I have been at this location twice and have requested extra almond milk only to continue drinking my coffee black. I did observe the attendant however not shaking the container prior to pouring and when I finally did call to complain, I was told I had to pay above and beyond the extra $0.50 charge. I further did explain that I requested my order three times and should have been charged accordingly during this time. There is a communication barrier at this location and furthermore, I will not be visiting this facility in the future. This will avoid future disappointments.

Last week me and my boyfriend went to the Dunkin' Donuts drive thru...after the manager couldn't hear my order I drove up to the window. They then told me I had to drive to the end of the line. So I asked to speak to the manager which was talking about me in the back ground already. She yelled at me saying I was messing up the orders and holding up the line. Also that she try to take my order five times which was a lie. So after being yelled at she asked me what I wanted and I said ** you. Then she hacked up a huge spit ball and I drove off....she then called my cell phone and offer me 20 buck. This is after I reported her to the owner of okeechobee Dunkin' Donuts. I refused and the owner of Dunkin' Donuts offer me two dozen donuts, I also refused. I have pictures of the spit on my car. I need help finding out what to do now because I'm scared to see this manager in public.

The Dunkin' Donuts store #302068, 1525 Broad River Road, Columbia SC, is fantastic. Lead supervisor **, a very nice woman from Africa, is absolutely attuned to what her workers are doing. Dining area spotless. Bathrooms immaculate. Total variety of doughnuts and coffee at all times. My children and I patronize this location very often. I wonder if some of the problems that are outlined in other reviews are due to the customers' attitudes toward the DD clerks and managers. If you treat people with dignity and respect, the same treatment will come back to you.

I bought a dozen donuts from Livingston Ave, Livingston,NJ. The donut size very small compared to donuts I bought from other stores. I don't feel like this is something Dunkin Donut as a company reduced the size. Please check the picture to see the space inside the Dozen Donut case. Unfair deal.

While visiting family in Maine, we stopped into one particular DD in Portland. The restroom was beyond any horribly filthy restroom we had ever seen. Mostly the toilet was worse than anything we would write on here. So unacceptable and to think that employees would use this and go back to work. Wow! It was awful!

When I went through the drive through at my local Dunkin Donuts I decided to get a small iced pumpkin latte and I looked at the price and it was $2.57 and when I went up to the window they charged me .80 cents tax - that is just tax. I asked about it and they said it was tax! Really, .80 cents of tax?

I am a regular customer for the past 7 years. I have seen so many employees and managers! I usually get what I need and take my seat to enjoy my morning coffee. But these past 2 months have been ridiculous. I loved seeing some of the faces that have been there a while. They hold good conversation but recently I'm not feeling the good energy anymore, I don't even sit in the store. I get my coffee and pastry and leave! Last week I walk in to get some coffee for me and my boss and I see the actual Manager and Owner arguing and fighting with the guy that makes the sandwiches causing the biggest scene ever. This store has went from 75% to 0%. Everyone in the store left the store including the customers. Every last one of us. This store is always missing an item. The coffee isn't even good anymore. The only reason I come here is because it's closest to my job! But I think I'll take my chances at another Dunkin donuts. I will never come back to this store again, the management is unorganized!

I went to three different Dunkin Donuts in our area. The employees clearly are not trained properly and I have never seen a manager on site any time I went. At one location, the speaker to the drive did not work well for over a 6 month period, and the staff has continual problems hearing the customer. On one such occasion, the staff member cursed at me - then not realizing the speaker was still on, continued to curse and berate me to another employee. At a second DD in our area, they are constantly out of donuts. You end up settling for whatever they have left even early in the morning (they are not a 24 hour operation so they should have merchandise in the mornings or why open at all). When I ordered a dozen and a half bagels, they were handed to me in 5 separate bags that ended up tearing open before I got home.

I love Dunkin Donuts coffee and it's very close to my work. Unfortunately my order at Dunkin Donuts is wrong about 1 out of 4 times. I've completed the surveys and been contacted by the general manager apologizing for the inconvenience. While I appreciated the coupons he sent, all I really want is the coffee that I ordered. The new hazelnut swirl has made ordering a hazelnut coffee a nightmare. I have started telling them at the drive-thru to make sure it's the unsweetened shot. Today I told them and then asked the girl at the window who said "yes" only to taste it and it had the swirl flavor. My receipt evens says "swirl" on it. Whenever my order is wrong I take it back and make them do it again..... even if it's a day later because it's totally inconvenient to drive back.

Went to the Rumford ME store, ordered a Buffalo chicken rap and when I got home and open the bag, they had given me an apple cinnamon donut. This is not the first. Last week I order a regular hot coffee and got a mocha coffee and I don't do chocolate.

I took a job with Dunkin Donuts until I could get my certification renewed (certified medical assistant). I was training for a assistant manager's position. I was started as a line person and worked like a 18 year old. I worked and came in early when they would call me in because they were short. I listen and learned as much as I could and it wasn't long and I was hearing employees say they were promised the same job I was hired for. Then I hear they are short on their budget and can't order supplies for the store so they borrow. I never received an apron or name tag, I got them as hand me downs. But they were deducted out of my pay. I worked from August 19 to September 13, 2014 and I have not received a paycheck. I asked the training supervisor and she said "Oh we over spent this month so we will pay you in two weeks, everything that we owe you we will just retroactive it". I just stood there staring at her in total astonishment and said oh ok???

I usually stop at the Dunkin Donuts at ShoppingTown Mall in Syracuse, NY when I'm going to see a movie. The service is usually adequate. Today, there was a girl there who clearly didn't know what she was doing. I usually give them a break because this particular D.D. is short staffed and run by kids who aren't properly trained, left there all by themselves too soon, or a combination of both. She asked me what I wanted, was confused about what I ordered, (egg, cheese, and ham on a biscuit).

I witnessed your manager too many times yelling at the crew. This morning she was yelling at your best worker (**) and was clapping her hands. This manager is rude and never helps her crew. She is always yelling or never there. I will not be going to Whiskey Rd DD anymore. I will start going to the North side.

First off, let me start by saying I love Dunkin' Donuts. Almost everything I have had, I enjoy. I would really like to continue enjoying your product but the Dunkin' Donuts down the street from me gets my order wrong at least every other time. I would not get on line and complain but it happens at least twice a week. It is a drive-thru only and usually in kinda a rush so don't have time to go back to complain, but this is getting out of hand. I get the same thing almost every time - a croissant with ham and AMERICAN cheese and a coffee. I am getting ham and swiss, sometimes no cheese, sometimes on English muffins. I have worked for Dunkin' Donuts as a teen so I understand during rushes mistakes can happen, but this happen way too much at all times of the day. I am not usually the person to ask for a refund but this is getting old - getting something that is not what I ordered. Any response is welcome if you care about your customers.

I go to my dunkin donut everyday on my way to work (257 providence st Worcester. 01607), order my usual which is med ice 2 cream 2 sugar with a turbo shot added for an extra kick. Haven't bump nor had a problem till yesterday. As I drive up to the drive through and the cashier handed me my coffee, I has notice my coffee was heavily cream so I asked her if she could remake my coffee cause it looks too light. She grab the coffee out of my hands and laugh at me as she walk toward the coffee maker and pours more hot coffee into it making my coffee darker but of course by pouring more hot coffee into it melts my ices. I was really upset and didn't want to hold up the line. As I was getting ready to drove off, she rolled her eyes at me and laugh at me again. I would never go back there again ever!!! She is really rude.

I ordered a breakfast sandwich. I watched them make it. Place it in the thin paper sleeve. Drop it on the floor. Pick it up. Place it in a brown paper bag and hand it to me. I of course refused it. The manager apologized for the wait while they made another one.

Our family often tries to give Dunkin Donuts a chance, that they might have food for our children to eat other than pure sugar. Our kids like bagels, and will eat bagels w/ cream cheese or butter. Too bad DD has no bagels for sale- frequently. Today we were in DD at noon, and no bagels in the store except a few burnt onion ones, one burnt cinnamon raisin bagel, and 4 bagels slathered in melted pepper jack cheese (obviously not kid-friendly). It's only noon, and there will be no more bagels cooked today. The manager at this store (I've spoken to in the past) has a hard time believing that there has ever been a time they've been out of bagels. Telling her it happens often doesn't register w/ her.

Was traveling on the turnpike today. Stopped at the Plaza outside Orlando, FL. Bought two donuts--one apple spice and the other double chocolate. The "apple spice" was stale and tough. I did not even get any apple spice until the next to last bite. That was all it was, a small bite. The last bite, there was no apple. I paid $1.09 for nothing. Of course I was traveling, so couldn't return to the shop. I guess this is the way they save money because they know people leaving the plaza will not be returning to make complaints. The chocolate donut was cracked and fell apart in my hand. Will not be a repeat customer, "fool me once, shame on you, fool me twice, shame on me". What a rip-off.

My son worked 2 weeks as a trainee, and got paid for only one week. The manager, Stephanie, told him the check is in the mail... Call several times and last time my son spoke she said for November he will have the check. What goes around comes around.

This was a sunny afternoon, 12:25 pm 7/8/14. I stopped by Dunkin' Donuts store #33580, 3804 Boston Post Rd, Bronx with my six year old who want some Donuts. "Next on line," this was the attendant. As soon as I opened my mouth, my little boy changed his mind and said I want number 12. Just as I was about to open my mouth again, the attendant said, "Next." She snubbed me and started serving other customers. One of her colleague came to my rescue. Before leaving I asked her name, shaking her head and said, "My name is ** and am the manager." She walked aside. I went close to her (even though I was behind the counter) and I said, "Can I talk to you for a second." She said, "I don't have time. I am about to have lunch. You can go to hell." I will be glad if something is done about her behavior.

I went to the Dunkin Donuts at 550 W. Crossville Rd., Roswell, Ga one morning where I've experienced the worst visit. I watched who I believe to be the manager mistreat one of her great employees that I've had the pleasure being served by. I watched one of the other employees take money from the register and place it in her pocket. The manager must have had a very bad day because her attitude was very unprofessional and nasty. So I decided to leave which was my last day ever going to that Dunkin Donuts. I visit there today and nothing has changed as far as the manager's attitude.

I was hired as full time employee. I have worked for more than 30 days. Not full time lucky to get 20 hours a week. I ask my mgr on a daily basis face to face or call regarding where is my pay. I have 70 hours. I have never been paid since I started.

Someone needs to do something about. Humans cannot be treated like that. They cannot work in that form.

Last Sunday June 29th, 2014, I went to the drive-through of the store of Dunkin' Donuts localized at 316 Applegarth Rd. Monroe Township NJ 08831, to purchase a coffee latte. About a mile and a half down the road, when taking a sip of coffee, the lid popped off and spilled on my chest. I was forced to get medical attention (emergency room) to ensure my skin does not get infected and to ensure it heals appropriately. Moreover, not only was this very painful, I was diagnosed with second-degree burns on my left breast.

At the Dunkin Donuts located on VanHouten Ave Clifton, NJ, I found a USED latex glove in my iced coffee. It was a hot day.... The ice melted and I saw the DISGUSTING USED glove float to the top after I had stirred it with the straw. I didn't realize right after buying it at the drive-thru window. I had gotten on the highway and was trying to drink it numerous times but nothing was coming out of it. I got off the highway and opened the lid and stirred and that's when I saw it!!! I took pictures and took pictures with receipt. Pursuing monetary reimbursement and reported them to Board of Health. Waiting for outcome. I am so GROSSED out by what I experienced!! Lawyers I have called say nothing can be done!

Everyone seems to be friendly in this location (Oakland Gardens location). I have been a regular customer that's why I was surprise on March 18, 2014 I ordered a turkey bacon cheese on a french roll and found a piece of (denture) tooth inside my sandwich, it was just disgusting. I brought back the sandwich and piece of tooth back to the manager's attention. She offered to give me another sandwich and/or coffee, but after what I found inside my sandwich I opted for the manager to just give me my money back which she gladly give back to me. According to the manager that they will do investigation, but it's almost a week and I have not heard from anyone from Dunkin' Donuts. I also have not gone back to any Dunkin' Donuts.

I was food poison (Ham and cheese croissant) on March 6, 2014 carried by ambulance and hospitalize.

The complaint is against 2 employees that work for Dunkin Donuts establishment. I'm a regular customer that is well known by every employee including the manager by name based at this establishment. This establishment stays open 24 hours. Every night a police van sits outside. Every night at 10 pm, 2 employees, husband & wife, work from 10 pm to 8 am & sometimes later. At night, these employees are very rude to customers especially African Americans. They have their picks with who they want to be nice too. At times, I witness how they were argumentative, spoke rudely to customers, yelling, confrontational & even calling the police because the customer stayed longer than the eating time which is 25 minutes.

I have a Dunkin Donuts near my home. I live close by and when I'm nearby, I stop in for a Sausage and Egg biscuit. Last time I stopped in this location when I got home I had a sausage and egg Croissant instead of a biscuit. 11/14/2013, I was nearby the Dunkin Donuts location and stopped in for my breakfast sandwich, ordered as usual sausage and egg biscuit. As always, they asked didn't I want cheese and I said, NO. I waited for a bit and then they gave me my sandwich in a bag and I left. When I arrived home I opened the bag to find a sausage biscuit, and the biscuit was hard as a rock and small. I couldn't believe they served me this crap.

On Sunday August 25, 2013, I received horrible customer service. I ordered a combo coffee with a sandwich. I then saw the Dunkin Donut employee make my sandwich with no gloves. As I'm watching her after touching my food she put on one glove so I asked her did you just put one glove on. She tells me no, then we argue back and forth, then she admits after I raised my voice. We could have resolved it when I first asked. Her manager apologetic makes me another sandwich, so she said but I know it was the same one. This angry employee then verbally lashes out at me. How ignorant.

Dunkin Donut, 3768 S.Orlando Drive, Sanford, Florida. August 2013. On my way home, decide to stop at DD. The person on the intercom was a female and very, very loud. We got to the window and asked who the person was. We were told it was the employee that's outside. As we were driving past her, I yelled out the window that her voice on the intercom was very loud and hurt my ears and went on our way. About a mile and a half down the road, we stopped at a light and there was this woman. She pulled up beside us, gave us the finger while saying something we didn't hear, make a U-turn and left.

I walked in on Saturday afternoon August17, 2013 around 4pm & I walked up to the counter & the lady whose last name is "Hyppolite" came up to me & tells me "I am not serving you. My manager says you are not allowed in this store." I was blindsided by this so I told her, "Ma'am, what are you talking about? I did nothing wrong" & her response was "You came in yesterday & you know what you did." As she was talking her co-worker I believe his last name is "Mendez" was telling her "You have the wrong person. I know what lady you are talking about" as he is pointing to me "& this is not her". I am repeatedly telling her "You are making a mistake, Ma'am. That is not me.." I come in here with my 8 year old daughter almost everyday & my little girl orders ice cream & I get coffee. "Hyppolite's" response is "I know it was you. My manager says the girl had a tattoo on her arm."

My cousin wanted to go there because there wasn't one by our house. The cashier didn't know what he was doing, didn't even give us the right drinks. He said there was no manager on duty, only a shift leader. They refused to give us our money back. Both of the drinks were horrible!!!!! I knew I should have gone to Starbucks which was the next store. I was so mad because of the customer service I threw the cup on the ground. They gave me some lame punch card that I can't use because I'm not from Indiana. I'm from IL.

So I went to Dunkin' Donuts on 1900 Dempster St in Evanston late on July 4th. I ordered a breakfast sandwich. When I pulled up to the window, a male employee by the name of ** said to me, "What is wrong with your hair? It's all over the place." I said, "Wow, so you're saying my hair looks bad?" His response was, "It looks a little messy." I responded by saying, "Well I find what you said completely offensive. This is the way I styled my hair." He then said, "Well, I didn't mean to offend you. It's just dark and I can't see it that well." So I said, "Well regardless, you shouldn't be saying things like that to customers." He said, "Well, you're taking this way too seriously" and that he didn't mean anything by it. I said, "I don't think before I open up my mouth. I just say whatever is on my mind."

Today, 7/3/2013, I stopped by the Dunkin' Donuts on Lexington Street in Waltham, MA around 3 o'clock. It is located a little across from Waltham Police Station. There was an elderly gentleman in front of me and he ordered a sweet tea, but because this gentleman had a hearing problem, I could see the body manner from the person who took the order and the person who filled the order had been making faces at this gentleman, showing their impatience toward him. We all get old someday. I certainly wouldn't want to be serviced this way at a public place. Dunkin' Donuts is always my favorite restaurant, but this kind of thing has been happening very often especially when these 2 persons work together. This kind of behavior is not acceptable. I am hoping the restaurant can look into this and make some changes.

I worked at Dunkin' Donuts for over a year. During that year, I was sexually harassed, unappreciated and promised a raise and promotion by my manager, and by the owner of the franchise, that I never received. The store let two 17-year olds close the store at night alone. I myself was 17 and left to close with another 17-year old boy who kept calling me baby, slapped my butt multiple times, kept grabbing my hands, and then went behind the shed to smoke weed with his friend. After this happened, he was fired but they did not change the fact that minors who were not shift leaders were allowed to close alone (a shift leader or manager is supposed to be in the store at all times). My manager hired her family members and all of her friends and nobody was disciplined. People would show up for shifts 30 minutes to an hour late, call out on a daily basis, and get high behind the shed. Nobody cared. Orders were constantly wrong and our customer service was awful.

I visited Dunkin' Donuts located on Rt. 130 Burlington, NJ during afternoon time. They forgot to give me creamer and sugar. By the time I have realized that there is no sugar and cream, I was already on the highway. I called the store manager to notify and that scum was so arrogant, rude and simply refused to admit his staff's mistake. Screw Dunkin' Donuts.

Employees working under the umbrella of Dunkin' Donuts' brand name are being harassed and discriminated and when the employees are informing corporate office, the corporate office is not ready to take any action. So if you, DD, can't control your brand name, why are you still in the market and have business? Why are we, as customers, still visiting you guys? We all should decide that we will not visit their stores anymore ever again.

Four times in a row, I have been to the Dunkin Donuts in Montgomery, AL and I ordered a Coolatta. Some snotty voiced jerk told me the machine is not working. This is not forgivable since it was three out of four times the same jerk told me the machine wasn't working. You will lose a lot of business if you don't get the damn Coolatta machine working. What is your deal, you **? Two times, I tried to get my damn drink, the machine was being cleaned, and this was during prime business hours.

We went into Dunkin Donuts (Store# 411) at 1500 Mount Hope Ave, Rochester, NY 14620 on Saturday, March 23, 2013 at 4:02 pm for their Happy Hour (1/2 price beverages 4pm to 8pm everyday). The cashier said that according to their cash register time, it was 3:52 pm and she couldn't honor the happy hour price. I told her that the clock was wrong and showed her my cell phone (even their clock on the wall said 4:05pm). She said "Yes, I know, the clock is wrong, but I like it because I can be late for work." I told her that it wasn't our problem, she had to give it to us 1/2 price. She said she couldn't because the register wouldn't compute it until 4:00pm.

I am not sure if every state or county does this, but here in Lee Co, Fl, they have "Teacher Tuesday" - you get a free medium hot coffee or a small iced coffee. Well, guess what? Teachers are not the only ones who make up a school or deal with the students, not to mention the parents and all of the teachers! If there is anyone out there who thinks the rest of us that are employed in the schools don't keep a school running for the teachers, you better think real hard again. I am sick of everything such as amusement park discounts, hotel discounts, etc., etc., etc., for teachers and not the entire staff. Wake up people.

This Dunkin' Donuts store may have opened 6 months ago. It's a very new store. We have gone there at least 3 times and all 3 times there are never any glazed donuts. The first time was around 12:30PM. The girl behind the counter said a customer bought every one they had. We did not purchase anything. That was about a month ago. Then we went last Friday at 6:30PM and the display was almost empty. They weren't closing for another 3 1/2 hours - never was told if they were having anything else available. I went today (2 days later) around 2PM. They had a few choices today, most of the trays were empty. I did notice today that glazed donuts was not an option. No display. If Dunkin' Donuts do not offer the glaze, no need for me to pass up the Krispy Kreme store. We just went out of the way for the Dunkin' Donuts to not have any options to purchase. Just a lot of overhead for your employees not to make the donuts! Your store location is in Lexington, SC #350817.

On Sunday, September 2, 2012, my boyfriend, his friend and I stopped to get two smoothies, a Sprite and a couple of doughnuts at 9:45 pm. There were several people in the store eating what they had purchased. There were maybe 7 at one table, 2 at another table and there was one guy at another table. I placed my order, received my order and we proceeded to sit down and drank our smoothies. As soon as we sat down to eat our food, an employee who was at the store, I believe, he was the store supervisor or a manager, told us that they close at 10:00 and we had to leave. I heard him but ignored him because I thought he was joking. He told us two more times that we had to leave. Again, I thought he was trying to be amusing so I ignored him. After he told us the third time, he turned the lights out on us while we were still eating forcing everyone out with their food and their drinks in their hands.

I am a relative of an employee that works at the Dunkin Donuts, store #300952, in Venice, Florida. This employee works hard, never misses work, works any hours given and has very good customer skills. The manager here, **, is very rude, obnoxious, disrespectful and terrorizes this employee. She discriminates against this employee. There are many ex-employees and current ones to testify to this. I called and talked with her and told her I was going to contact corporate and would daily until she was trained not to be rude, disrespectful and quit terrorizing the employees. Her reply was, "Is this about __?" she named the employee. I thought, OMG, she does do this to the employee. How many others does she have in mind to be this way to? She should never be in this position. She wants the employees to work off the clock. Many can testify to this also. It makes no difference. If everything isn't done at closing, you clock out and do it. Or if you don't clock out and do it, you're in deep ** with her. So tried of this thing happening. She should not be here. Re-train her or take her out of management.

All the employees and managers there know that my coffee is made wrong nearly every day. Yesterday, it was made wrong and the manager, Briana, told me to go somewhere else to get my coffee. I was dumbfounded and I told her, "I cannot believe you are turning a customer away because you can't get my order right (simple medium iced coffee extra cream, extra sugar, light ice)." I asked for contact information for someone above her, which she refused - telling me that there is no one above her.

The combo meal purchased was charged at a higher price than that on the price list. Surcharge at DD happens frequently. Upon request, the extra money charged was returned to me from the cashier. Still, the problem persists across DD branches.

I stopped at Dunkin' Donuts store #304563 located at 5150 W. Touhy Ave. Skokie, IL. A woman by the name of ** took care of me. I ordered Big N toasty Special with black coffee, two creams and two Splenda's on the side. The lady put the Splenda on the counter but not the cream. While I was waiting for the sandwich, I checked the coffee and found she added cream to the coffee (way too much). When she brought me the sandwich, I brought her error about the coffee to her attention and she corrected it. When I got to my destination, I unwrapped the sandwich only to find out she omitted the egg. All I had was bacon and cheese. I called the store to report the incident to the store manager. I was told the manager couldn't come to the phone because she was on a conference call. You be the judge. Fortunately, there is a McDonald's and Burger King nearby.

I have gone to the Dunkin Donuts on 34 Roosevelt Drive in Seymour a number of times to listen to Anna, the owner, screaming at her employees, threatening to fire them and also talking down to them. I find it very disrespectful, unnecessary, and uncalled for, for her to be talking to her employees as she does. It's very uncomfortable to watch and listen to. I had a girl wait on me who was on the verge of tears, because Anna had just got done yelling at her.

My uncle went to Dunkin' Donuts to order a coffee. He has speech issues. They gave him the wrong one and they were nasty to him because he couldn't speak right. I went in and asked who dealt with my uncle and this lady walked up and said, “All 3 of us did. We couldn't understand him. He was stuttering a lot.” I said, “Where's your manager?” She said, “Not here.” I said, “When will they be in?” The guy Juan started mouthing off to me and I said, “Mind your business.” I continue to drive thru. I'm talking to a lady at the front and Juan called me a **. He said, “** shut up.” I said, “Excuse me.” He said, “What are you going to do," and threw pens at my face.

Yesterday, I went to Dunkin’ Donuts and not only was the service horrible, I was insulted and called names. I purchased a coffee and donuts. I had a coupon for the coffee and a small amount left on a gift card. I gave the cashier, Aicha, the coupon, gift card and cash to cover the remainder of the balance.

Not living up to what they are supposed to. I have papers stating that seniors 55 and over get free coffee and they do not honor that. This is **.

A fellow office worker went to their store today in South Pasadena, Florida to pick-up breakfast for the office. We all had ordered our favorite breakfast sandwich which is the Flat Bread Sandwiches. And to his concern, he was told they are not being made any longer.

I got terminated because my district manager said they didn’t need a pregnant women working for them and that my doctor’s appointments would be a hassle, so they don’t need me. I thought they weren’t supposed to do that. Isn’t that discrimination? Also, I complained about my manager rubbing up against me all the time and nothing was done. I was told I was a liar.

I am a customer who cannot reach Dunkin' Donuts in the Mesa, AZ area. I have called eight numbers, six of them through Google search. No answer at seven of them. This is unacceptable. There is no reason, no excuse for this. My daughter is training in Mesa, and I can't reach her in an emergency situation. I emailed DD Corporate about her being in a hostile environment, to no avail, not even a response through email from you.

Terrible service, unsanitary, worker abuse (minors work for about five to six hours with no break) and they phone you repeatedly when you're in the E.R. with an injury or sick (vomiting), telling you that you still have to work that day.

The Dunkin Doughnuts in Hackettstown, NJ. is one of the dirtiest and mis-managed places ever. It is located on schoolhouse road I believe where I come down. One day, it was raining and they had cardboard boxes on the floor when entering the store. The counter is dirty and the service is something to be explained. One major failure: I ordered three sugars and cream in a large coffee, picked out various doughnuts and twists. Result: three large coffees and half the doughnut which mostly the same and the twists too were wrong. I asked the attendants what went wrong. They claimed that I was mis-understood. The next visit on the next day, the coffee was wrong again! Lord help you!

I had the worst experience at the Dunkin Donuts on 1900 Dixwell Ave in Hamden, CT on the 9th of Dec at approximately 9:30pm. The employees they have there for the evening shift are rude and very inconsiderate of their customers. Whoever did the hiring for that location needs to fire those people and rehire people with some class. Swearing is very inappropriate in a work environment, not to mention disrespectful. This location actually deserves to have no stars.

I'm a customer and I have a business. I also observe I go to Dunkin Donuts every single day. I don't like how the manager expresses himself. It's because he bothers the employees that are working. And those who do not bother are the people who don’t work. I saw that there was a long line. And I saw the assistant manager playing with the young ladies. He saw how long the line was but he didn't care. I think he doesn’t have a personality for manager. Same thing goes for the assistant manager. And I think the boss doesn’t put attention on how the managers (in general) work. I go all day to Prospect St. Dunkin Donuts and this is what I observe. I think the owner needs to put more attention!

I pulled to the drive window, only to hear a disgruntled employee and once he realized that someone was at the window, he responded in an offending voice. I waited two to five minutes and I then backed my car. I drove back to the window and the employee said that he will be with me in a minute. I responded that it is what he said six minutes ago. He then began yelling obscenities at me through the drive-thru speaker, so I left.

I'm a former employee to the Dunkin Donuts off of Rt. 7 near Rt. 22 managed by Lorie **. My absences are due to minor mishearing of an order, as I had to use the broken headset on the drive thru. That day, I worked with Erik, Andrew **, and Sandy (the shift leader). The customer was beginning to order as my headset shut off. I asked another co-worker to pick up with the order until I could turn back on the headset. He did. And then, I asked him to repeat what was ordered so I could save the order, until it was time to recall the order and have the customer pay. The orders were 2 large coffees and a medium Coolatta for $6. The customer paid. After receiving the drinks, he then with aggravation asked me where his 2 orders of hash browns were. With a smile I replied, "I'm so sorry sir. I didn't hear that part of your order. Would you like me to place another order in for the hash browns? It will only take a minute. I'm really sorry for the mistake in the order."

On Thursday, Sept. 15, approximately around 11:15AM, I was standing in line to order my coffee when one of the side panels on their ordering counter fell on my foot and ankle. I screamed and a worker came around to see what happened. It looked like they knew that panel was broken. They had one of their mats rolled up and leaning on that panel. The manager took the panel and slammed it back into their counter. My foot was swollen and cut up. I told the manager I want him to write an accident report. He stated that they didn't have a form. He wrote it down on paper. I stated, right now I can move my foot, but who knows if it's going to be worse as the day goes on? A couple of hours later, I had to go to the ER.

I have been spoken to very rudely and have witnessed "Carissa" throw money across the store on numerous occasions at customers. My major complaint is that I heard a very, very rude and racial comment come from her mouth about an African American customer. She used an extremely derogatory term of "**", referring to him as he walked away. I have never witnessed such unprofessional and discourteous behavior in my entire life. This girl should be fired and held accountable for her actions.

I have worked at this location for 5 days and in the second and third week of june 2011. It is now Agust and I still did not get payed for the days that i worked. I have called the manager everyday and he always tells me that he sent my paperwork to the franchise area manager. Everyday its the same story, while the store manager is overseas in india and his wife is taking over while he is gone and says she can't do anything for me. Also when he hired me, he didnt ask me for a social or any paperwork. he just asked me for an old payroll from my old job.

My situation is I go to this Dunkin ' Dounts located on Broadway in Newark, NJ 07104 everyday on my way to work even on my day off and I always get a Wheat Bagel with Grape Jelly and they always charge me $1.49 and then when I came in the evening time around 7:41pm on August 1, 2011 order the samething and I got a different price which was $1.53 and I order the samething the day before and the young lady tells me the price went up for the grape jelly it was all a lie. The next day I went back and it was the price it always was $1.49. I complained to them numerous of times nothing was done so I had to reach out to you guys for advice and guidance how do I go about this situation.

I frequently visit this Dunkin Donuts and always have to deal with their lack of service as well as customer service. On July 25, 2011 on one of my visits to this Dunkin Donuts I was overcharged for the products I ordered. I only realized this after I left the store and was back home. I called later that day to find out what was going on and to request a refund for the overcharge amount and was informed that nobody was able to take my call and I would have to call the following afternoon. I called the next day and it was the same story. On July 27, the time I was instructed to call the next day again. Today, July 28 2011 I called back at around 6:35 to 6:40 P.M. and the broken english speaking man who could barely put together a sentence picked up was extremely rude from the start and said he was busy and could not help me and abruptly hung up.

This Dunkin' Donuts location has the worse customer service. The people there are not friendly, unlike in the south. No good morning or anything-- just completely nasty attitude and being rude to the customers. I am scared to ask any questions when they're taking my order. I will never visit this location. It's not worth the gas.

I bought a donut. It was stale. I asked for a refund. Cashier got upset cursed me and told me I had to wait. He purposely took care of other customers and made me wait for a mere .89 cents. I asked for his name and he then cursed again and refused to give me his name. When he finally gave me my refund. I then told him I was going to report his rude behavior and he cursed again! No physical damage. Just humiliation.

We had a drive-through order this morning at D&D. I am so upset at the kind or service I received today at D&D. The whole staff was so rude and discriminating towards us that it was just ridiculous. I will never go to a D&D again due to this.

I tried ordering a number 6 (turkey sausage flat bread sandwich with coffee) with hash browns but instead, the cashier charged me for the items separately. Only after I pointed out that I wanted the combo deal with coffee (I got two receipts --one for the sandwich and hash browns, one for the coffee because I guess he forgot). After looking at the receipts and noticing I was being charged more than I would if it were a combo, I brought this up to the cashier. He started arguing with me, saying that I never asked for the coffee even though I clearly said to him that I'd like a "number 6" which is a combo meal with a coffee! Just because I wanted the hash browns doesn't change that fact. In fact, adding the hash browns should have been cheaper too since it would be added to a combo deal. But instead, this cashier tried charging for these items separately, which I now suspect he's done to customers before.

On Sunday, April 3rd, I was at the Dunkin' Donuts at 1906 Clint Moore Road, Boca Raton, FL 33496. My friends and I were in Florida on vacation and our flight home was at 1:40. At approximately 10:40, my friends and I went to the store to purchase food and drinks before we left for the airport. I was ordering for myself and a few other people. I got to the counter and ordered two everything, bagels, a bacon egg and cheese wrap, a coffee and a diet soda.

Watered down coffee (coffee tastes like grounds was used twice) not to mention flavored at times when I get regular coffee and the donuts taste like they have been frozen and are very stale. My boyfriend and I visited the same location sometimes 2-3 times per day and have been very dissatisfied with the products we get from this social street location.

My order came to $9.85 and I gave the clerk three Dunkin' Donut gift cards. I was told the first one had zero balance and the other two came to my exact order amount. I said it was hard to believe that my two cards together came to $9.85. I was told that I must be lucky. She took my cards and threw them under the counter. This deal smelled very bad, so I demanded my cards back. She reluctantly gave them back. I took them to an honest Dunkin' Donut store and had them reread. One had a balance of $6.48 and the other had a balance of $28.02. This store has quite a deal going. I wonder how many customers have been ripped off. Is this corporate wide or just franchisee money maker? It would be best not to go to Dunkin' Donuts; otherwise, pay by cash or using your own credit card.

I walked in, second time in my day, to order a medium hot coffee. My order was being taken care of from another employee whom I don't remember her name (Sheryl perhaps? ) Jamie **, was in the side room yelling and complaining about how she could only depend on another employee to not ** things up" (pardon the foul language.)

I went with my kids to Dunkin Donuts and I bought one dozen of donuts. First, they did not have much selection. The selection was very limited but I got it anyway.

I have 5-6 different accounts for my business. They all have been over charged and trying to solve over the phone is like climbing a mountain with Verizon. I have spent 2-3 hours on a daily basis and I have not been successful to solve my issue.

My daughter worked for this company for a year now, and she has been harassed by 2 managers at 2 different times. She never called in or was late, in fact she always came in after her drunken co-workers could not make it in because of their hang over the following morning (her days off). They would schedule her for afternoons and evenings (when her availability stated she was not able to work these shifts when she was hired (this is illegal to do in NY state) in another job with pension medical etc. I called a week ago concerned about this store and how she has been treated.

I am reporting a Dunkin Donuts store which is located at 710 McLean Ave., Yonkers, NY 10704-3841, phone number 914-965-5805 . The manager, **, has been harassing and discriminating co-workers. He has been breaking the law, rules and regulations, as well as violating the system by punching in his co-workers' cards an hour ahead before they even come to work since they're his friends, cousins, and families. Since he is the manager of the store, he actually put his family to work also. As for as I know, in the USA, when you work at a place, your wife, kids, or even cousins aren't allowed. He is also making the oldest co-workers work twice as hard whereas his friend co-workers are just doing easy simple jobs, such as cleaning the windows only and letting them rest anytime they want.

I went on the Dunkin' Donuts' website to complain about a franchise that kept overcharging me. I filled out an online form to file the complaint, which included fields for my name, address and phone number. The next day, I received an email from customer service saying that my complaint has been forwarded to the franchise owners. When I asked if my name and personal information was revealed, they emailed back saying that it's automatically given to the franchise owners so they can contact me directly. Now why would any public consumer want their private information given out to the people they're complaining about? The website does not indicate that private information will be shared with franchise owners nor does it state how the matter will be resolved.

If I'm buying hot chocolate, why isn't FDA or someone doing sampling to make sure these products are safe? I've consumed lots of hot chocolate at Dunkin so I want to know who's responsible for not checking? Probably not Dunkin Donuts, but the creator of the product! Who's checking this?

08/04/08 9:13 a.m. in the morning i went there to buy a coffce. He took too long to take care one customer like more than two minutes. He was very slow and he got confuse when he got order.i donot know how come he could be a manager,he doesn't know about the srevice.However,i had to catch my train to go to my job otherwise i could be late.

Dunkin Donuts released a press statement that were trans fat free. I have reviewed their website and have noted that partially hydrogenated oil is still an ingredient in their donuts. Yet the Nutrition fact information states there are no trans fats!! This is not only inaccurate but false advertising. Had I not inspected the ingredient list, I would have been deceived.

We were sitting inside Dunkin Donuts having our coffee. There are three tables inside with four chairs to a table. My mother, who is 76 years old, asked to use the ladies room and was told it is only for the employees. Shouldn't an establishment that offers food and drink have a restroom for customers?

Advertised inside the store (at the point of sale) 1 lb coffee for 7.99 and charged 8.99 per lb. For 3 lbs of coffee this atrocity cost me an extra 3.00 plus tax.

I was an employee for this franchise; i took a leave of absence due to issues at home; i chose not to return to work; spoke to the manager and made arrangements to turn in the work shirts the day i was to come in and pick up my last two paychecks; she (Sherri) informed me my paychecks had been picked up by me; i assured her they had not been; she then informed me this is not the first paycheck to go missing- so had another co-workers (Charlie)but his check had been cashed and he claimed he didn't cash it; She told me she would contact her superiors and let them know to track the two payroll checks;

Does Dunkin Donuts care about how there employees conduct themselves? I know they are individual franchises,but alot of middle easterners are trying to bilk their customers out of their change. Using the guise of a language barrier. In my area all the Dunkin donuts are run by middle eastern people. I stopped for a small coffee collatta. I handed the man a 5 dollar bill. He gave me 2 dollars change and said have a nice day. when i asked if the product was 3 dollars he he said oh and he did hand me 16 cents change.

I went in Saturday 7/14 at about noon. I bought two donuts and a carton of milk. I got back to my job took a bite of the donut and drank the milk only to realize it was spoiled. I looked at the date on the carton of milk and it was dated for 7/15. I had a horrible taste in my mouth at work and I vomitted once.

Since 1998 I have stoped at the local Dunkin Donuts to get a coffee whenever I was not at home, and was thuristy. This equals about two to six coffee's per day that I pay 2.45 each. The local Dunkin Donuts now under new management as of the last four years is getting worse to deal with. Beyond getting old coffee, or reciving a lesser value product due to a lack of supplys for the same price they are now discriminating against it's loyal customers along with falsely advertising their store.

A couple of days ago I realized that this, as well as other DD locations print credit card receipts with the full name, full account number, along with the expiration date on it. In these desperate times with identity theft on the rise, this is a very bad practice, as well as it being an antiquated system. A state law was enacted in NJ January 1, 2004 making it a requirement that all but the last four digits of the account number be X'd out.

My daughter,Amanda, works for Dunkin Donuts. Two weeks ago, the new manager informed me that he was suspending her, for failure to cash out her drawer at the end of her shift. I asked the manager if he was aware that the stipulation of Amanda working there was that I requested that she did not cash out a drawer.( I did this because Amanda is a little slow cognitively, and I know she would not remember to cash it out.)The manager stated I know she didn't take the money, but she was working with someone else and I have to suspend her also.

I went in to the Dunkin Donuts closest to Delaware State University on Rout 13 in Dover. They were out of plain dounuts, so I drove up a half a mile to the other one which is next to a gas station. I ordered the same thing, a plain bagel with strawberry cream cheese. He was making it and I asked for extra cream cheese. That's when the issue came, he said that the extra cream cheese would be $.99. THen he told me that the bagel itself was going to $1.79.

HE threw a coffee at me when i asked for a extra sugar i wasted money,i got burned,and i cried