Dunkin' Donuts Reviews

Always consistently good, good price. I can count on excellent caffeinated drinks and excellent donuts. The menu has expanded and ice cream is excellent too. I don't know what else to say. I don't frequent other fast food restaurants.

The Dunkin’ in the Elmira Airport is ran by the most horrible manager I have ever seen in my 40 years of employment with myself and husband owning a business ourselves. This lady yelled at one of her employees for she had her socks over her pants and above her boot line! Really lady! And also lets her employees work while sick with sinus infections and coughing and throwing up so she doesn’t have to work! I would never recommend employment by these people to anyone I know and will not eat there either with sick people working there all the time!!

Just want to let you all know that my fiance and I went to one of the stores in Amarillo Texas, and had some of the worst food we've ever had. We bought a 2 for five, and the eggs were not cooked, the bacon was burned black and the croissant was barely cooked (still doughy). We decided to order two doughnuts to make sure we were not just being harsh, and my fiance bought an eclair, one of the normal vanilla ones. We had to rush him to the store to buy Benadryl, and might have to take him to BSA hospital because they gave him a doughnut with banana and pineapple! He is deathly allergic to pineapple, and we are now extremely upset. All we wanted was a nice treat, and we got an emergency instead. Thanks for that Dunkin Doughnuts. Would give (-100) rating if I could.

Okay. So I just bought myself a new smartphone for $25 @ Wal-Mart. Reason why is, to go all digital for rewards programs. So my number is changed. (I will not give out my new number for reasons on not wanting to get doxxed.) So I sign in to my account with the app I downloaded to my phone, verification runaround strikes as my old number. Why?! Why must we have to stick to our old numbers that are defunct?! I have heard about in New York City that they want to sue Dunkin' for security breaches. So it's a no go on Dunkin' anymore. I had to use up my last reloadable gift card with intent to dispose of.

Service at all outlets is very spotty. The staff spends most of the time with drive thru and walk ins are always waiting. Always seem to be short on staff. All varieties are not always available. The service has been declining over the years.

Although I try to avoid the Dunkin Donuts located at 171 Lefante Way in Bayonne, NJ because they regularly get my order wrong In the most ridiculous ways and usually only fill the cup 3/4 of the way with hot beverages, on occasion I do use the drive thru when I’m short on time and on the way out of town. However, after being given a medium hot macchiato in place of a large one on three separate occasions, where I was charged for and the sticker on the cup specified a large, I refuse to go back there. The first time it happened, I assumed it was an honest mistake. The second time, I was annoyed, but again, as I only visit this location when I’m short on time, just didn’t have the time to deal with it. The last time I reluctantly ordered while in the car with a friend because they wanted to stop there.

I only started going to DD to get the Beyond breakfast sandwich because I’m a vegetarian and wanted to try the sandwich. But getting coffee there is a no-go. Why am I charged 69 cents TWICE for almond milk? The milk you use isn’t even organic like Starbucks’ milk and they only charge 60 cents – one time! No matter the size of the drink. DD charged me (on several occasions) 69 cents twice - for the same drink, medium and large sized. They said it was because the milk is expensive and takes a lot to make a latte. That is the dumbest thing I’ve ever heard! This is a scam and the latte is nowhere near as good as the one at Starbucks or Biggby and they don’t overcharge for alternative milk. I won’t be going there again. They can keep the sandwich.

We buy DD dark roast throughout the country and 95% of the coffee is hot. Lisbon Ohio has a fairly new store. The first time we got warm coffee we accepted the mistake, the next time we stopped we got 3 coffees and again it was warm. Hence the review. Hopefully management reads the reviews and corrects these kind of issues. It is their job!

The biggest problem with Dunkin' is their quality of a coffee after it's made and keep in mind this happens at 90 percent of the Dunkin' Donuts in Ma. They never mix the coffee so it taste correct or even stir or shake it to mix the sugar ever so all your sugar and flavor is in a pile at the bottom of the cup. Then causes a mess trying to mix it in a car or truck while driving or parked and a bunch of napkins so it doesnt spill everywhere. It's always a disaster getting coffee from dunkin' this has been going an on going huge issue and hence why paying an extra dollar or two for Starbucks is better. For one it's always made correctly, stirred correctly or shaking so it taste correct and there's no pile at the bottom of whatever flavor and sugar you had them put in it. So problem list is.

After spending the afternoon at a Dr's appt and Christmas shopping, I stopped at a Dunkin Donuts in the Apponaug shopping plaza, in Warwick, RI and ordered half a dozen donuts with a large hot coffee. Once I was settled in at home I was looking forward to enjoy my "treats". Much to my disappointment the 2 Boston Creme donuts, which are my favorite, had no Bavarian creme!! The coffee was weak and watery. With this being said, they don't give a senior's discount!

I regularly place online orders for pick up through the car line. In many instances I get a free coffee which is visible on the order and the local Dunkin' branch doesn’t want to accommodate claiming it's not in their system. This morning Emily who served was extremely rude claiming I don’t know how to place an order. If that was the case how would my receipt show clearly a free coffee!?! No manager to complain to... The small experiences in life leave a lasting impression. This one was certainly a horrible one!

Everything Dunkin' Donuts sells is artificial. The donut recipes have been changed cause I have been buying them since 1984 & that's when they were "good"! But since all of the stores have been taking over by Arabs/ Pakistani the quality has become garbage. Period! The only decent product they sell are the milkshakes & ice cream oh & some do like their strong coffee. I go to a real donut store now that has real ingredients not the fake ingredients that are now how dunkin' makes. There's it also the same reason Krispy Kreme is going down fast. They changed their recipes. Too big mistake. No one wants fake artificial donuts!

A staff member skipped people online to take the order of a customer she either knew or spoke her laughing (creole). I spoke to her and said that is not right skipping over someone to take another customer. A guy on line told me I should worry about myself and the employees at Dunkin' Donuts started laughing which is unprofessional. Dunkin donuts 289 Utica Ave Brooklyn NY 11213.

I went to the Dunkin' on 59th ave and bell, which I go to at least TWICE a day. When I asked for 2 sides of whip cream I was told by the MANAGER NO. He saw I had a dog and assumed it was for my dog and said, "We don't do pup cups." I said, "I come every day and I've never been denied a side of whip cream." He said "we dont give away free food so no." It took me going off on him saying I will pay for a god damn side of whip cream which he charged me 50 cents for a side of almond milk because he didnt have a way to charge me but was such a rude **. He had to collect 50 cents. I will never go there for anything again. This manager needs to be fired. He is completely rude and disrespectful!!!

I bought the 2 for $4 bagel and cream cheese sandwiches based on their commercial which made them look delicious. There was barely any cream cheese on them! I called and complained to their manager who assured me they would remake them properly. The 2nd ones I received had even less on them than the 1st ones! I emailed their corporate office and was told someone would get back to me and no one ever has. Very disappointing!

The mobile App advertises your coffee will be ready when you arrive... Mine is always cold or I have to wait... They make it extremely difficult to get your money back!!! They never have it ready and how hard is it to serve hot coffee, it might just be the Murray one but it is absolutely horrible!!

I love Dunkin' Donuts coffee. I brew it at home. If I were rating just the coffee I'd give it 5 stars. The rest of their products are pretty average or below. They do have good muffins but their donuts are rather average. I stopped buying their breakfast sandwiches because they are lousy. They have these round doughy things they try to pass off as bagels. Their English muffins are even English muffins anymore. A couple of years ago they substituted these dinner roll type things for English muffins. (Note to DD: English muffins are suppose to be crisp.) Even their eggs are not eggs. They are actually made with 12 ingredients, most of which are decidedly not part of an egg.

I went to Dunkin' Donuts on Sibley right up from my house and order a cake. It was a small 1 & the manager decided to give me a discount which I should have known the cake was going to be bad. When I got home and we tried eating it you could tell it was old, so I called in to let them know. They handed the phone to 3 different people before hanging up on me. I never took the cake back because I have to be at work early in morning. I should have just went to Food 4 Less.

I very specifically ordered 3 jelly donuts, 1 chocolate iced donut and one vanilla iced donut. I received 3 jelly donuts, one chocolate glazed cake donut (horrible tasting) and 1 powdered donut. Very disappointing as they also offered a variety pack that they choose which I declined so I could pick my favorites. Will not order again.

Under the guise of added security, Dunkin now REQUIRES your mobile phone number to access your Perks account online or to use the mobile app. They never required a mobile phone number before and say they want it to send a security code. I suggested they enhance the security by sending the security code to my email address (which they already have), just like my bank or retirement fund administrator does. The agent apologized but that didn’t change anything.

This year's promo on the cups is a huge disappointment. I would have had at least a few free items by now compared to previous years. All the tickets I got so far direct me to enter a code at a different website for a chance to win a sweepstake prize, and we all know how that goes. Time to re-think Dunkin!!! The only thing lately you can depend on with them are higher prices and lousy service.

I like to use my DDPERKS Card to pay for things I buy at Dunkin' Donuts stores. But Dunkin' Donuts has made it increasingly aggravating to add value to the card by requiring to take multiple steps to do so. Now they want to know my Email Address, my Password, my DDPERKS Card number and Pin number, and finally my cell phone number. This is really asinine! Why not require my mother's maiden name? I suffer enough abuse of my cell phone number already and I'm not going to divulge it to yet another business.

It does not take like cookies and cream if you have ever ate cookies and cream ice cream. With a spoon of coffee would of been the ideal taste. No it taste straight up watered down mocha and bitter at that.

I go frequently to the Dunkin' Donuts on Midlothian in Richmond Virginia and they are wonderful! And always have the freshest coffee and donuts! The people are always smiling and very helpful and friendly. Love it!

Stopped on at 811 S Holden Rd. in Greensboro, NC this morning and I will never stop here again, the drive thru service was horrible. I pulled to the window to pay for my order the elder lady at the window looks at me, turn to another employee, says somethings then turn back and sticks her hand out for my payment. At first I pay it no mind but every time she came back to the window she was rolling her eyes then would slam the window. I tried to ask for ketchup. She had already slammed the window, so I sat there and she come back after a couple secs and says, "What are you waiting on?" I said, "Some ketchup." She yells, "Oh WOW!" Slam! There goes the window again, she opens it and hands me the ketchup and guess what slams close again!

I drink Dunkin's coffee all the time. I had been a customer for as long as I can remember, so I got the app. However, when trying to reload money on my app in an area with spotty service, it charged my bank account but did not credit me the funds to bank account. So, I called customer service and they made it sound like I was crazy and the app worked fine. It is frustrating after being a loyal customer that they treated me so poorly and did not put my deserved funds back on my account. HORRIBLE CUSTOMER SERVICE AND THE APP SUCKS!

In this particular store (199 Littleton Rd, Parsippany-Troy Hills, NJ 07054) a young girl who works there is very rude and gives attitude. Also, others can improve as well. Nobody goes to a shop pay to get an attitude, that's common sense and basics of customer service.

I wonder sometimes how Dunkin' Donuts continues to stay in business. You watch the commercials on TV and they show a bagel with cream cheese 1/2 inch thick. Yet every establishment I go to you can barely see the cream cheese. This is false advertising and it insults me. They think people are so stupid.

CSR Zak you ROCK! Only waited an acceptable 15-20 minutes on the phone before being connected with a courteous, respectful CSR (Zak) who resolved my issue in 2 minutes!! My app wasn’t working, (iPhone 6) yet I was my bank account was still auto loading 20$ per month. App wasn’t linked to a card so I feared great difficulty in attempting to get a refund, especially after reading horrible reviews. Zak was a true angel of God as I’m having a financial crisis & needed the 60$ in cash if possible, not being held ransom & inaccessible on an app that doesn’t function. Reviews did report receiving gift cards for refunds. I was so grateful to God that Zak offered FULL REFUND TO MY BANK ACCOUNT without my requesting it. This is my first review ever. THANKS DD! My favorite ☕️

I don't really have a problem with any particular Dunkin' Donuts because it seems like it's a global hustle they got going on! I honestly love the flavor and taste of the iced cappuccino BUT once all of that foam settles you're left with about 4 oz. of actual drink which would be ok if I had ordered a small drink.. I ordered a large drink and got a big ** cup of foam..RIDICULOUS!! Dunkin' Donuts needs to be called out on this ish!!

I went to the Dunkin' Donuts in Lawrenceville, New Jersey which right beside Costco with my daughter to have ice cream. My daughter is very fond of Baskin-Robbins ice cream and she had been having the ice cream from Dunkin’ Donuts last 5 years constantly. Never have seen any sales person in Dunkin' Donut being so rude and refused us to taste the ice cream after second time. The girl’s name is ”Hardy”. She simplest in a rude tone denied to let me taste the desired ice cream I wanted to taste. I told her I have never faced this attitude in Dunkin’ Donuts and it “As many times as you want” and whoever eats Dunkin’ Donuts they know it very well. She simply told me in a rude voice that “Not in this store“. I was surprised by her behavior that she wants to change the Dunkin' Donuts policy?

I visited a DD in Meriden CT several times before writing this review. I order ice coffee and barely get coffee because the cup is full of ice. 4. And change, I expect to get what I asked for. Returned it, they took out ice to replace it with milk. Then given back with an attitude. I had told them before order, "Please not too much ice," but still given an expensive cup of ice... Not worth my money!

The man behind the counter flat out refused to accept my order. He just kept telling me he could not take my order and to move to the other line after I waited in line already. He refused my order and proceeded to assist the next customer. I asked to cashier if there was a difference in her line vs. the other I was in earlier. She said no and I asked why I was refused service. She just apologized and kept apologizing. My rec. # was 79, why where they filling order # 93 before I received my French Vanilla Medium Iced Latte.

Back in the day, they made a good doughnut. Their cinnamon crullers were at once crispy and soft, so great with coffee! These past decades, and especially currently, most are so sugary, that they border on being candy. It seems they only want to push the seasonal, sickening sweet novelty doughnuts. Cinnamon is gone as is the powdered Bavarian cream. My food store within house bakery, is where I get decent doughnuts now.

I recently moved to Quincy Massachusetts last year and was going to try out the original Dunkin Donuts location which I knew that day I was going to come every day and be treated with such excellent customer service. I continued going there as I saw how well they treated their customers with perfect attitudes professionalism in fast-paced environment.

For many years I've been a regular customer...within the last 5/6 months their service/products have been TERRIBLE. I always get a small iced coffee with cream/equal. Terrible terrible terrible..watered down. When you return to get a replacement, it's a problem. Definitely won't be returning nor do I recommend.

Unsanitary Liar ruined my appetite. While waiting for my order, a worker wiped her nose with her hand. I said in a nice way to "remember to wash your hand before touching the food." She replied in a snotty way that she was a manager so she knows that. I said, "How would I know that" and that it was just a reminder. Then she started slamming things around. Her name is Aiesha at the Hargraves, Dripping Springs store. PC#**. A coworker said she was a shift chief, not a manager. Yuck!!! Not a pleasant way to start my day!

DD no longer makes own donuts! They receive shipment at 5 am. Go then if you want fresh. Do not buy later in the day, they sit and grow hard. I bought a doz and went to a meeting. Embarrassing, all were hard, threw out. Called store and was told I could get another dozen free, but to come early. Went in store to retrieve donuts. Manager in training called regional. I could hear her describing me, what I was wearing! Seriously? I was treated like a criminal.

I have tried 3 different Dunkin' Donuts and ordered Ice Coffee and they are horrible tasting. After 15 years of enjoying DD Ice Coffee. They have changed the Ice Coffee product. I have asked and they have replaced the Ice Coffees and they still taste bad. I have asked other DD Ice coffee drinkers and they said the same. It taste different now. GOODBYE DD.

I visited DD on 60th Valrico, FL. The worst experience I ever had. Every morning I order chai tea with an extra whipped cream sometime croissant sandwich (sausage/egg without cheese) and grape jelly on the side. The employees never repeats the order. I pull up to the window get chai tea (sometimes no whipped cream) croissant sandwich/with cheese and a donut (I do not eat donut). My order is wrong every time. So I stopped going to that particular location. The location is a convenience because it was closer to home. NOTE: I believe there are too many service employees at the window; maybe the reasons why their service is poor. Please have management revisit the location or undercover boss.

I ordered a power sandwich and as I biting into it, I felt a stringy on side of my mouth. Tried numerous times getting it out and finally got it out. Piece of small blue string. Complained and even showed it to cashier and they asked, "Do you want a refund or another one."

Two of my favorite Dunkin donuts have been their Apple Fritters and Boston Cream donuts, They make a premium charge for the apple fritters and my recent experience has shown the apple filling to be sparse or non-existent...just some fried dough. In addition, the 'cream' in Boston Cream donuts is getting harder and harder to find. Also, it's a wonder they don't charge you to breathe their air. I was there recently with a friend who, in addition to her order, needed a cup of water for her pills. They charged her a quarter for the cup! I have found a local donut shop whose donuts run circles around DD charge less for their products.

I enjoy going to the downtown, Montclair Dunkin' Donuts. Queen ** is Great and she is a sweet Manager and Princess **, her Server is extremely focused on Customer Satisfaction. This is the trademark of well run Restaurant. The coffee is great as well as the donuts! These two ladies knock the ball out of the park and hit home runs all the time. Great Restaurant, People and service staff. Michael ** loves going to this Restaurant all the time, located in the beautiful downtown Business District of Montclair, NJ. The restaurant has a very professional staff.

Tried to contact Dunkin' Donuts via phone AND 2 emails about my missing points due to THEIR app malfunctioning. No response to either email after a week, and as of right now I'm still waiting for my call to be answered (it's been 40 minutes). Absolutely the worst customer service, might be better off with Starbucks to be quite honest!

This morning, in the drive-thru I ordered 2 ham-egg-cheese croissants - the 2 croissant sandwiches for $5 which is advertised. BUT the total was $7.19! I said I wanted the Dunkin' Go2s special and I was told it's only with BACON!!! 1. The print at the bottom of the ad is too tiny for anyone to see. 2. Ham instead of bacon (both pork) costs $2.19 more? That's hard to believe. 3. The photo in the Dunkin' Go2s ad is misleading because it shows 2 DIFFERENT bagels with 2 DIFFERENT cream cheeses. And this is what I looked at before ordering. I cancelled the order and drove away. I won't be going to Dunkin' again and I will be complaining about this on every website I can find. Dunkin' at 100 Mulberry St., Scranton, PA 18503.

I have had one bad experience with the Dunkin Donuts, S Eola Rd, Aurora IL store due to technology issues with mobile app not sending my order on time. As I was in a hurry I had to reorder using my personal credit card again and whatever I ordered before through my mobile app was still billed to me two hours after I left the store, which was weird. When I called customer service and left email, they got back to me and advised to check with store manager. I asked the store manager and he was happy to see me and recognized immediately. He not only refunded my whole amount but also treated my kid very good. I would definitely recommend people going to the store as most of the items are really good and served on time. I would only be cautious and be aware of mobile app which sometimes causes technical glitch.

First time visiting was not good. Lack of choice of donuts, lukewarm coffee after waiting 15 minutes to finally get it after I already got my donuts. I thought they forgot me, so I had to yell over to ask if they forgot my coffee. He said he had to go in order of the drive thru. Employee appeared to be very inexperienced concerning the transaction and customer service itself.

BEWARE! I have purchased The DUNKIN' LATTE CARD. You supposed to get 5 beverages, after ONE purchase, the system does NOT accept the card. The store referred me to Corporate. I called customer service, 45 min on the line and NO ONE ANSWERS. WHY SHOULD THEY CARE ABOUT THEIR CUSTOMERS? SHAME. Should be ZERO stars.

Hot Latte card is 5 medium lattes for $10. I purchased 3 lattes in total on different days. Just went to use card yesterday and was told there’s nothing on the card. Why??? I’ll tell you why. It’s a rip-off. Especially since the lattes have only been $2. Never again! There’s not even a phone # on the card.

In the last year of frequently stopping at Dunkin' Donuts I've noticed the selection has diminished except for donuts. Lots of bagels & sandwiches are phased out along with quality. I'm normally ordering sandwiches and I've come to realize that the eggs basically fall apart now, the bacon is paper thin and the freshness of a bagel is now a thing of the past as well. I believe the quality of the coffee has stayed the same and yes I would continue to buy this as frequently as I do (normally 2Lg hot coffees a day as I drive for a living) but as far as food, I'll be buying it elsewhere now.

The Dunkin' Donuts at Grande Oaks Shopping Center in Estero, FL is misleading customers and overcharging for advertised products. For three days now I have gone to this Dunkin' Donuts and the drive-through sign says cappuccino is $2. When I get to the check-out, they charge the regular price unless you remind them of the $2 posted price. This habit is bilking the public if it is not paying attention.

What did they do to their bagels. Stopped in the Ogdensburg NJ store. Got a bagel with cream cheese because they don't know how to butter a bagel. Opened the wrapper and they downsized it but still charge the same price. Will never again go to DD.

I visited Dunkin' Donuts today and no one was at the counter. There were two cars in line and the employees were more interested in serving the drive thru crowd. I stood there for several minutes and finally an employee came over and said he would be right with me. I waited again and then walked out. I guess Dunkin' didn't want me buying their product today. This has happened several times in the last couple of months. I do receive better service at other locations, but it seems this location is short on help and wants to save money by ignoring the walk-in trade. I don't understand their emphasis on the drive thru crowd. I don't intend on patronizing this location in the future. I think they want their donuts and coffee more than me.

DD: 243 Quincy Avenue, Quincy, MA 02169. The Sunday crew sucks, at least the Sunday crew on Oct 28, 2018 around 8:30am. The young boy at the window literally looks like he is being FORCED to work there, he didn’t say a word; not a “hi”, not a “you’re welcome”, NOTHING. He just grabbed my card & handed me the food. The bagel at 8am was somehow stale, so they clearly give out old bagels the next morning. The coffee was burnt, & the hashbrowns were solid as a rock. They suck, change your Sunday morning crew Quincy, MA Dunkin Donuts!!!

This is the WORST Dunkin EVER. I sat in the lobby and listened to managers and crew members talk about another employee in such a manner that was disgusting and degrading. It caught my attention after the young lady that I can only assume was the topic of their conversation left. The young lady in the blue shirt was going on and on about “her store” and how the one that stopped in should of came to work and helped out in the short staffed morning. I listened as they went on to talk about this person’s lifestyle her life choices and even went as far as “She should just be let go”.

Store Location:169-95 137th Ave Rochdale Village NY 11434. I ordered a XL large green tea using the to-go app. When I got to the store it was 10:50 am. I ordered approx 15 prior to coming. I go to the area where they keep the to go orders. My order is not there? So I ask where is my tea? They check their computer and it shows no order for my tea. I go into the app to pull up the receipt. My order #146 shows a paid receipt. The supervisor w/ no name tag ask to see the receipt on my phone. I show it to her. She looks and walks away. I’m assume she's making my tea. After watching them serve everyone around me for 15 min I tell them that I’m really upset that I’m still waiting for my tea.

Why don’t your employees EVER repeat my order?? Why don’t they EVER mark the cups??? This is probably why EVERY single time I go, my order is wrong. This morning I asked for an iced coffee with caramel cream and sugar and they gave me pumpkin spice??? Please tell me how you get pumpkin spice from caramel? What if I was allergic to pumpkin spice and I took a drink? ** absurd. Your employees don’t listen and the consistency between your drinks SUCK. I went to the Dunkin' off of Massillon rd and 224 that is connected with the Circle K there. Also the employees are not that nice either.

I frequently visit my local Dunkin' Donuts store located at 2517 Tamiami Trail A, Punta Gorda, FL 33950. I'm always disappointed. No matter what time I visit they are out of whatever I want. Even when I have two or three choices in mind. And I'm sick of them taking great, in demand items off their menus. Plus... don't offer new items if you are out of stock within a few hours. So tired of it. Won't be visiting again.

I visited the Dunkin Donuts on 29 in Concord across from the QT. Raiford Drive I believe it is. Anyhow I went in there to order a Iced Coffee and a donut. The staff was very rude and very unprofessional. There was no manager on site and the store lobby was dirty. Needless to say that I won't be going back to that one.

I have two tickets in front of me that say I can enjoy any size hot coffee or iced tea for $1 after 11 am excluding cold brew. I went there at 10 pm last night and told them I had a coupon. She said it won't work and scanned it and yes it did not work. If you look at the print under the UPC code it says "this coupon is not a winning game piece". This is deceptive advertising.

This DD has promotion material all over advertising the Sip Peel Win which is supposed to be on L and XL coffee. I purchased a large coffee two days ago and did not get a chance and again today, same thing purchased a large coffee, nothing. Then I tried the $2 pretzels, never again. Got 4, barely 1" square pretzel bits which were extremely salty and rubbery. Never again.

Ordered 2 bacon egg cheese, 2 sausage egg cheese and 2 sausage egg no cheese on toasted croissant from Dunkin' Donuts on 1513-1515 John Fitzgerald Kennedy Blvd, Jersey City, NJ 07305, croissant was not cooked, bacon & sausage very dry like was heated more than once, manager has an attitude doesn't care, even the owner doesn't care about all bad reviews and customer care of DD don't care either. But the question here is what's the solution? If we pay for the food and we get bad food and service I call that rip off.

I entered Dunkin' Donuts on 545 William Floyd Parkway in Shirley on the evening of November 26th, 2017. I was barely seventeen minutes into my meal (two Boston cremes and a soda) when the lady manager came over, and rudely ended my nice Melissa & Doug puppet show I was doing for everyone's entertainment, and threw me out of the place!! I was a legit paying customer. She had no grounds to expel me from this doughnut shop! She gave me this ** that a number of customers had complained about my impromptu thanksgiving comedy. I did not see anyone complaining about my humorous little show!! For a restaurant manager to be that way to a paying customer just because he is doing a charming puppet show is so much unprofessional **!!

Went to my local Dunkin' in Mountain Top PA for donuts I promised the kids. And there was flies buzzing all around donut and muffin case. Asked the employee if there was any other donuts available and got a reply that I should have came earlier. After getting that reply and seeing how much the owner really cares about cleanliness I will not be giving them any more of my business.

Went to Dunkin' this morning to get breakfast before work and as I’m leaving I take a bite out of my bacon egg and cheese wake up wrap to come to find out that half the egg was missing. Utterly disgusting.

I went into Dunkin on my lunch break, 3 employees in the store, one making waffle cones, and carrying on a conversation while the other one ran to serve the guest. After 4 min I placed my order. Diet restriction, no bread. I chose a turkey sausage patty and hash browns, the hash browns were tossed in a bag, the worker forgot the sausage, she then made the sausage and tossed it on top of the hash browns. I asked for catsup and a fork. I was offered a knife and nothing more!!! When I got to my table my food was cold, the sausage was like rubber, the hash browns at that point were cold and edges burnt. I took pics and then tossed the food in the trash and walked out.

DUNKIN DONUTS at 216 County Ave, Secaucus, NJ is consistently down on quality. (BURNT COFFEE, CURDLED MILK/CREAM). The last time I made complaint was for curdled cream. I was told it was from SPLENDA. I don't even use SPLENDA. What a load and the list goes on. For the money you pay for Cup of coffee you should get what you pay for good consistent product, not so here. McDonald has better coffee for half the price. Don't waste your time and hard earned money.

Their website doesn't work. You can't add or edit DD card. The people who run the website are incompetent as hell. They can't even fix it. I give up and won't be buying much from Dunkin' now. It's getting overly expensive too. I'll learn to make my own. Probably better for you that way.

I have been going to the Dunkin' Donuts in Concord NH address 101 Loudon Rd for over a year now. EVERY DAY and for months now I have been disrespected and harassed by the manager there ** starting with her lying and saying my husband and I are not allowed to request people to make our coffees. Something we did because people there would mess it up. We would wait patiently even to have certain People make it if at the time they were busy. It got to the point where if she saw us coming she would pull people off the register just to prevent this. It has now escalated to her lying. Tell us we could not have our drinks made anymore cause of allergies but both items used are on the menu too.

Apex NC Store. Went Friday evening 6.30 pm, 2 coffees one decaf cream and Sweet and Low and 1 regular cream and Sweet and Low, sounds easy... right. She needs us to repeat it 3 times. We wait 10 minutes for 2 cars in front of us and she gets it wrong, I went off at this time. Are you kidding me people, I am surprised after all the reviews I read about this store that DD lets them keep this open. They franchise I realize but it gives DD a bad name and I wont go back, I went to Starbucks the very next day, I'll pay more for good service. And I've called 2 times today and they wont let me talk to the manager, what a store, oh the kid that works in the back was yelling at me through the window and he had nothing at all to do with my order at all. Avoid this store for the sake of your humanity.

I ordered in advance 13 dozen donuts for a company event this morning and I asked for a variety of donuts and when I got back to office and opened the boxes only one dozen were filled donuts out of the 13 and the balance were a few glazed a few chocolate a few with icing and sprinkles. Obviously of 156 donuts more than 12 should have been filled. I should have went to a local bakery or bakery in the grocery store. Very disappointed.

Most of the time they're out of different varieties of donuts. Or the oil is old with them having a nasty taste. Last and final visit got 11 donuts asked for a dozen... I guess that's their baker's dozen.

I love the coffee at Dunkin' Donuts and when I'm traveling or at home I am always looking for a Dunkin' Donuts coffee shop. I moved to Weston Florida 4 months ago to attend school for a new career. I decided to stop in the Dunkin' Donuts near the Mission Barbecue in Weston and the young man behind the counter was training with 1 other person completing the orders. There were about 5 people in line and about 6 people waiting for what they ordered. The customers had to show their receipts to the person making the orders because she couldn't keep up. Both employees were doing the best they could and apologizing for the long wait.

I am a serious Dunkin coffee regular customer and I suggest the local Long Branch train station NJ store. Danielle, Myesha and Jenn are excellent employees. Always super nice and the coffee is amazing every time. NO complaints here. I do sometimes go to other Dunkin locations but they are never as clean, friendly or hot fresh coffee. AAA☆☆☆☆

I have been a DDPERKS member for a number of years and found out recently that you have stopped the AARP free donut for senior citizens free donut program recently and am very disappointed. I wish you would reconsider implementing it again. I am 86 years old and look forward to my morning donut.

We are Dunkin' Donuts customers for a very long time. A fairly new Dunkin opened up near my home a few years ago Sidney, NY. I use a perks card. I can prove that. I have been having problems with my coffee tasting funny. Sometimes like perfume or skim milk instead of cream. Loaded with too much sugar things like that at first I thought maybe stupidity or hand lotion but then I started to notice only in the mornings. So I started to return them. That's when I noticed the manager always giving me a hard time about returning. From going there so long I have made a few friendly worker friends who told me she has been poking fun at how she puts skim milk in my coffee instead of cream.

I purchased $300 worth of DD gift card about a year ago. While I visited DD daily, I found out they frozen my gift card stating that they had an invalid PIN after I had used them for months with a leftover balance of $155. I made several calls but failed to connect because of their long wait time. I emailed them and DD eventually responded by asking me to call customer service, which took 30 mins but still no solution. A ridiculous reason was provided, and I hang up the call in disbelief. I started making complaint/comment on some social websites. They asked me to call again and gave me the same answer which is unbelievable. I have given up the pursuit and vowed not to give DD any more business, as they can bluntly ceased your paid gift cards with balance well over a hundred dollars. Really bad business practice and customer service.

I was in purchasing coffee as Dunkin' Donuts (Stroudsburg, PA Store #302369 823 Main Street) employees continued talking to their friends and offering them free coffee. The two friends were standing by the register as one of the males repeated talked about killing young children by running them over with his car in the snow as we are experiencing a snow storm at the moment. Rather than asking her friends who were NOT paying customers to refrain from threatening the lives of school children in a place of business, she said nothing. I stated to the employee that what they were saying was very serious and she immediately verbally attacked me and told me that I should take it as a joke. Then the two men began shouting across the store at me, joining in with the employee.

3 very rude employees! I attempted to buy donuts at my local Dunkin Donuts store. Since I apparently parked in the wrong parking spot I got major attitude. The female employee was rude and refused to sell me donuts. I left immediately, I don’t recommend the Rice St. Dunkin Donuts in St. Paul Minnesota.

This is the second time I’ve visited this Dunkin' Donuts and will not be back again. The service is beyond poor, very unfriendly employees, no "Hi", "Thank you", "Welcome"! In fact nothing. The food was not good either, burnt hash browns and overcooked croissant, and my son who btw been sick with Stomach flu first time he gets to eat and they got his order wrong we order egg, sausage on biscuit (we got a croissant , sausage, egg with cheese). If this was my company or franchise I’d look into some retraining of employees on food prep and customer relation skills.

Great news. I reached out to another person at Dunkin Donuts and resolved the issue. Not sure how I had a totally different email sign in and that us where my money was. Thanks Marisol for all your help

75 E Washington, CHICAGO: I go to this Dunkin’ 3 times each week. On 1/14/18 I went to this Dunkin' Donut. Ordered my hot tea and again, as is too frequent. No individual creamers were available. By not having the creamers, I could not enjoy my tea.

I found myself a few times recently getting DD coffee at a gas station or a highway and I have to say that every damn time I thought they gave me tea instead of coffee, then I realized how weak and tasteless the coffee is, just pure crap, over $2 for a small cup of water with cream and too much sugar.

Customer service phone wait 30 minutes? I thought that was a mistake but literally waited forever and had to hang up. I am calling again because they offered 10$ free if you reloaded using Masterpass, my bonus money never showed up. I am yet to speak to a representative. Not sure if they are going under or what? No customer service representatives on the East Coast? Unbelievable.

The drive thru attendant was rude. Had an attitude. She hastily gave me my order. When I asked for a straw she threw it and closed her window. Horrible way to treat a paying customer. She gave me no receipt.

Dunkin' Donuts at Astoria Blvd. Queens across the street from a supermarket zip code 11369... Worse service Ever! They treat you're like an animal. The person who make your sandwich is always mad and throw your bag in the counter, call your number like she hates her job, the cashier is always ready to argue with you because they make an error and you have not right to ask, they love to speak in their language in front of you in a tone of anger, they always mess up the order. This staff needs training. They don't know what they doing, I see them arguing with customers and myself because they treat you very disrespectful and they are extremely RUDE. The atmosphere in this place is negative, I'm not going there anymore and neither my family. Also I'm telling my friends, if you go there be prepare to rude attitude. They prepare your food very slapped and careless.

I often stop at one of two Dunkin' Donuts stores on way to work at night. Why are they open 24 hours, they NEVER have anything in there. Most all of doughnuts are gone and what is left is usually dried out! If they are going to be open 24hours they should be able to sell the same products during the night as they do during the day. I like my doughnuts fresh also, not hard and dried out and they will still sell it. Not good, I have gone through your drive-thru only to get to work and have a bag of crappy doughnuts. Very unhappy!

This morning (12/7/2017 @ 8:03am) visited Dunkin Donuts location at the Lake/Randolph Redline Train Station in Chicago, IL - Store #350753. For one, poor service - you get nothing but attitude when you ask for something out of the norm (I guess it is out the norm for them - when you ask for black coffee, no sugar and cream, and bacon, egg with NO CHEESE on a croissant) - I am allergic to dairy products - cheese and cream upset my stomach. On my way to work - do not need to be spending a whole day in the washroom.

I never complain about businesses but this needs to be reported. The DD on Delsea Drive made me horribly SICK. I was violently throwing up after drinking their coffee, had to miss a day of work! I knew there was something wrong with it the minute I tasted it, it just tasted old like they never changed it. But I was on my way to class and drank it thinking so what if it's been sitting a little? I was wrong. When I went to call corporate I WAS ON HOLD FOR 2 HOURS UNTIL SOMEONE ON THE PHONE!!! THE girl had no sympathy for my situation at all and transferred me over. ALL DD need to be closed down until they are INSPECTED!!! I know a few girls who have worked at the DD on Delsea Drive near the car wash and they said they have rats and roaches. Someone needs to look into this! These places are ripping people off and making us sick!!!

I went to Dunkin today as it is located across the street from my office. My order included a chocolate frosted donut. The lady at the drive thru handed me the bag of donuts, I opened it and pulled out the napkins on top which in turn pulled off all the chocolate on the donut. I took the napkins and passed them to the employee, she refused to take them. Stated she had nothing to put them in. I told her they were from the donuts she just gave me and she told me to use the garbage can in the parking lot, I responded by telling her that these napkins were on top of the donuts and have ruined the donuts. She then pointed to the parking lot and said nothing.

I went to Dunkin’ Donut, ask for a Caramel Latte with Almond milk before I order it on the go, to make sure the young men doesn’t get cow milk to my Latte. So he say ok. When I get my Latte I left thinking it was Almond milk. Latte was really hot so I can’t sipping on it at all. I start driving and got into a red light, I got the Latte and took a sips twice, I keep on driving, two minutes later my throat start aching so like swollen, I desired to stop the car on the next exit. While stop there I call the Dunkin Donut twice asking the guy if he got Almond milk on my late, he didn’t answer.

I've been using Dunkin's app for quite a while. As I feel comfortable using the app and purchased hundreds of dollars of cards for my daily consumption. It stopped working 2 weeks ago. Emailed and Facebook support days ago with no reply. Very bad customer services. Got to switch to something else.

Self with son visited your outlet at City Centre, Dwarka Sector 12, Delhi today at 2000h. We purchased a box of 9 donuts. The salesman, Jitender gave a booklet for free coffee. I asked him if we can get two coffees free against our purchase to which he answered in the affirmative. I gave two coupons and waited for around 10 minutes. There was no sign of the coffee. Then when I asked him again, he told that I have to purchase two donuts again for that. This has been a humiliating experience as he should've told us clearly in the first place. I'm real wild due to this experience and am planning NOT TO VISIT any of your outlets in future. Thanks for spoiling our day.

I went to the drive up window at the Diamond Hill, Cumberland, R.I. Dunkin' Donuts. My husband wanted a chocolate frosted coffee roll. There were other things in my order a coffee, tea and 2 doughnuts. The female staff on the speaker said they had maple frosted and plain. I asked if they could frost the plain and she said "no". There was no one behind me in line and you could see the inside of the shop had no other customers. She said "do you want the plain or maple or not?" I took the plain. When I got to the window to pick up my order I asked why they couldn't frost the coffee roll and was told "too many people were asking us to frost donuts and we were running out of frosting". Maybe you are making the wrong type of donuts for this area market???

September 4th. Keyport NJ location. Broad St. After coming home to find my complete order wrong, I called DDs store. The manager told me, "No problem, come in the next day and it would be fixed." The cashier the next day pretty much called me a liar in front of the other customers. I explained the mistakes on the order and who I spoke to about it. I didn't have a receipt, (I found it later) but the manager was aware of the situation. I was told the manager could not be reached. Then, I was told he was on vacation. This cashier, who has as probably around 19 years old, then told me I was probably in the wrong location. What? Also, that I could not have gone to that DD's because they did not to open at that time. I went there at 8:30 am. Was this a joke? They open at 5.30 AM. I only go the same DD. He kept asking questions treating me like I was lying.

I write more unethical reviews than good ones. I try but they are harder to get printed. But I am a KK person and never DD. But this one is outside of a hospital I have been to 5 times and every time my friend wants his doughnuts especially after hospital food. But in NYC and I am not exaggerating, but it's hard to find great service with a smile and to add to it a big heart with a conscience. Every time I get the same kid and the 1st time I only needed change for bus home. And they are not supposed to do that without a sale. But I know there's a button on the bottom and it is used at their discretion. So I never forgot that because I'm used to mediocre service and after 7 years in NYC, I'm immune to it.

Dunkin’ Donuts passes on price increase to customer. Went from $2.10 to $2.18 to $2.28 for a medium hot regular coffee. I don't care if it's cheaper than Starbucks. It's still too much for a cup of coffee. It's unfair the company makes so much money. Are you kidding me? Stop being greedy and raising cost!

This is the complaint I sent to Customer Service. I would like to register a complaint about a couple incidents that happened to me at a local Dunkin' Donuts Shop which is located at 4305 Belmont Ave. Youngstown, Ohio 44505. A while back like maybe 3 weeks ago I tried to get a free small iced coffee on a Monday after a Cleveland Indian's (tribe) weekend win using my DD Card, but they said I would need to have the app on my phone to get the free drink so they denied me the free iced coffee.

My son and I were aboard Isarog bus whose terminal is in Cubao. This happened on the evening of Aug 29, 2017 at around 7:45 pm. While we were waiting for the bus to leave, a supposed Dunkin' Donuts employee (he was wearing the orange uniform but no name tag) went inside the bus and sold us a box of munchkins (15 pcs) worth 150 pesos. I thought it was too expensive at 10 pesos each and he told my son that they usually put just 15 otherwise it will be too expensive already. So I googled and it turned out that we were most likely scammed as a box of 25 munchkins will only cost 115 pesos or so. To the management of Dunkin' Donuts, kindly ensure that no one else fall victim to this kind of incident. I admit it was irresponsible of me not to check right there but I trusted the company that they would protect the interest of their consumers in all aspects. Thank you and I hope to hear from you.

Beware everyone. Today I opened my email and saw 4 emails from http://www.dunkindonuts.com/. They were able to purchase 2 gift cards of $99 each with someone elses credit card. I am very upset because in financial transaction at least should received one email with a link to confirm you are the owner of the account. This account was created and processed under my name and personal information. When I contacted Dunkin Donut customer service I was refer to the loss prevention department and I am still waiting on the phone call. Dunkin Donuts was negligent and does not offer the consumer the adequate security. I feel very helpless at this moment and I hope someone contacts me soon if I don't get arrested for something I didn't do.

A small iced coffee not special brew cost 2.70. I find that way too expensive for watered down iced coffee especially when you can get 3 times the size of their container for 99 cents this summer at 7 11 stores. It is advertised as the big gulp and you can make it yourself inside the store. I will not be going back to Dunkin Donuts especially after reading about one of their employees not serving police officers.

"America runs on donuts" or in this instance 'runs from them'. On Friday of last week I decided to go into the new Dunkin' Donuts store that had just a few days before opened in Dahlgren, King George, Virginia. On entering the store and standing at the counter not one of the 4 employees behind the counter greeted me, I was the only one in the store. Eventually I was acknowledged and my order taken. While standing there I noticed flies all over the trays of donuts. I quickly pointed out that there were flies on the food and the response was nothing. It was when they took a drive through order and proceeded to put the donuts, from the trays the flies had been on, in a bag and hand them to the customer. I was astounded, my order was then completed and paid for and as I left I proceeded to the trash and dispose of them. Still no one batted an eye, asked what was wrong or took any notice.

Ordered 4 ex-large coffee which weren't made properly, and a dozen apple fritters @ $1.49 each. There was hardly any apples in any of them. A waste of money. I am so mad that I placed a complaint to their corporate office as well. They need a proper training program on how to make very light sweet coffees, and a supervisor who has a brain to see that the donuts and fritters are made correctly.

7-10-2017 6:00 am bought ex-large coffee. When I got to work tasted the coffee, it was like hot water run through old coffee grounds to give it color. There was no flavor at all. Never had an experience like this before.

Can't or won't scan free rewards. Gives invalid transaction. This happened to 2 different people 3 weeks apart. Dunkin corporate knows about it. They gave me points to make up for the inconvenience. This applies to the 750 Mineral Spring Ave. store in Pawtucket only. Why they get away with doing this is beyond me.

I ordered a large iced coffee French vanilla! Again wrong! So $2.94 wasted AGAIN! I'm not sure how a business stays in business when they get it wrong 90% of the time! The Dunkin' Donuts on East State street in Rockford Illinois is not going to make it, people are going to get sick and tired of not getting what they ordered.

Although I live next door to a Krispy Kreme donut shop, I went to Dunkin' Donuts so I could get a Maple donut. Not made at KK. Imagine my surprise to discover DD no longer makes Maple donuts. I asked why they stopped making them and was told Corporate decided they didn't see well enough. I asked the clerk how many people have asked for Maple donuts since they stopped making them... He said, "a lot." Maple donuts are the go-to donut for breakfast... Maple bars, Raised Maple Donuts, Maple Frosted Cake Donuts. They were the only reason I kept going there. So now I guess there is NO reason to go there.

My boyfriend and I went to out to Dunkin Donuts in Port Richey, FL, area code 34668 between 1:30 and 2:00 am to get something to snack on before we went to bed. I am still up posting this even though I have to be up in an hour. I just feel insulted and disrespected. I just had to say something which normally I wouldn't. Just this was a bigger deal than I ever faced at a place before. We pulled through the drive through which nobody was behind us at the time I looked. I knew what I wanted just not how I wanted it. I asked the employee how much is the difference in price between having a veggie and cheese patty put on a flat bread or a bagel. I decided I wanted the bagel right away because I love everything bagels.

Went there at 945 am with 100 bill left with 74 $ trusted they have gave me right change back got down to a friend's appt I was running late to counted money I had left cost me 26 for 2 iced coffees. No receipt you shouldn't have to ask for 1. Went back 10 mins later they made me wait 10 mins to count draw said it wasn't short. Didn't count other draw at that. Took my name and number, they never called me back after going back there this am to complain. I just called them at 245. They said a man have me back right change on video and it was a young woman there was 2 at drive thru window today not a man.

We were coming into the door. The employee was on her phone and not paying attention to anyone who walked in to enjoy some coffee or donuts. She locked the door right at the time we were coming in. It looked as there was nobody inside. We knocked on the door so one of the employees looked at us, rolled her eyes, and walked away. MY DAUGHTER WAS VERY UPSET BECAUSE SHE DID NOT GET A DONUT ON HER BIRTHDAY. We are very upset at this kind of service.

I stopped into a Dunkin Donuts not far from my house on the way to work at about 6:15 in the morning and I usually go through the drive-thru. However there were about 10 cars in front of me and I did not have the time to wait, so I parked and went inside. I went up to counter and placed my order and paid for it and I went to the Men's room to urinate and wash my hands. When I entered the Men's room there was a very offensive and horrible odor that I almost gagged. I proceeded to walk up to the urinal, however there was a large hefty bag over it saying "Out of order". So I had no choice but to go into the only stall that was there and when I opened the door I actually jumped back and put my hand over my mouth and was completely shocked and became sick from what I seen and smelt.

April 23rd my mom Ericka ** entered Dunkin' Donuts Brooklyn, NY on Marcy Ave & Bway. The girl at the counter after asking her to be more attentive and put down her cellphone, she went ballistic called my mom a **, and cursed my mother's mom recently deceased harsh expletives I'm not at liberty to say all in Spanish and went back to her cellphone. This Euro sewage mouth parasite is what Dunkin' Donuts hired to represent this area. Shameful, we called for an update. They closed the case. No gift card, no email of apology and yes the latrine mouth is still employed at that location. She will not get away with this, it's condoned from her superiors not us.

I have been going to Dunkin Donuts for many years. The quality over the last year has gotten worse and worse, and I go to many different locations here in RI. I like Iced Tea. Please tell me how hard is it to provide your customer with a fresh cup - especially when you are charging such high prices for it? One day it is good, the next it tastes sour and I end up throwing it away. The inconsistent quality is really a turnoff. I love Cumberland Farms. They make a fresh batch every few hours and charge only.99 cents for it! Sadly I am going to stay away from Dunkin Donuts in the future.

I was at Dunkin Donuts the other day and a lady working there asked me if I liked to smoke. I said "no" and ordered my coffee. Then as I was sitting down with my friend there to catch up with her, a man working there came over with his broom and shoved it at my feet and said "I'm going to have to ask you to leave miss. You're in my way. Get up." I hate Dunkin Donuts. Never go there.

On the way to work I stopped for a large coffee at the nearest Dunkin Donuts. I went inside and ordered a large Caramel Macchiato from the counter. The staff member stated the other person in the store would wait on me but she was busy at the window filling orders. He finally went to the cash register and took my order. I was asked if I wanted beer or tequila flavoring in my coffee. I stated I did not believe that was a good idea when I was heading to my job at the hospital (I was wearing scrubs). The coffee I paid $4.90 for was a plain iced coffee with NO caramel or sweetener. After arriving at work and taking a couple of sips I threw the coffee down the sink telling my co-workers what had happened. To be honest the employee seemed to be drunk or high on something. What a horrible experience!

I visit Dunkin' Dunuts everyday. I am self employed, so I stop in different locations throughout the week. The location on Candler Road in Decatur, GA. is ALWAYS bad. I don't understand it! They have enough people working there to take care of you, but it seems customers are a bother! We are getting in the way of their cleaning! It's amazing how much they don't care if you have to wait. It doesn't matter if there are 5 people in line or only 1. The thing that pisses me off the most is when several employees behind the counter walk past you and don't even acknowledge you are standing there! Today, as I was the only 1 at the counter, 3 people walked by, noticed I was waiting to purchase, and kept walking! Not even a "hello"! This location is the worst I have seen. Can't understand why service is so bad! I will definitely take this location off my list. Pathetic!

Store: 3303 Monument Road 32225. Avoid at all costs! Ordered a dozen bagels not sliced or toasted. He asked me to step aside. Took 2 other orders and gave them their food. He told another guy to get my bagels, the other guy told him he could not. I told him "you have taken 2 orders and I'm still standing here. Just throw them in a bag, this is ridiculous." I finally left the store after 30 minutes. Horrible service.

After purchasing a cup of coffee at Dunkin' Donuts the Assistant Store Manager falsely made a claim that my car was illegally parked overnight as a reason for towing. The Store Manager ** explained to me that they are very busy during the week and her employees do not have room for parking. What I don't understand is how you can be so busy during the operating hours of the week and still have time to identify which cars to tow to make room for employee parking.

I've been a loyal customer at Dunkin' Donuts for the past 5 years. I am a commuter, working and living in one state during the week and heading home to rural Virginia on Fridays, sometimes, Saturdays, and they have been a God-send for my weekly stops to order my Iced Mocha Decaf with a twist of caramel. And I still love that drink, with an occasional donut. But sometimes I also need food -- like one of their previously delicious sandwiches. First of all I love the customer service at Dunkin' Donuts. At any one of their stores I've been to the staff is the best! My critique/review is on the rapid decline in quality of their food, which used offer healthy alternatives to some of the other fast food chains and I would like to know, what the heck happened?

I don't know why Dunkin' had to change their ways, assuming to stay profitable. Back in the 80's, 90's, you could get an awesome coffee and donut. People came in and Sat at the counters with friends and family to enjoy. Not anymore. I will not buy a coffee or donuts from them anymore. The coffee is horrible now, so weak, and the donuts are always stale. Even in the mornings when the manager told me they were the freshest. I only go in there for the Baskin Robbins, for the kids. My kids won't even eat their donuts!

I stopped by the location on Lawrence and California and was going to order Coffee and donuts for my department and changed my mind. Went to another location. This person working with their pants sagging down on their butt and you can see their dirty drawers. It is enough to have to see this on the street but to come in a restaurant and have them serve me, no. This is ridiculous that you as a franchise will allow employees to work in establishments dealing with food that have to serve individual with sagging pants and drawers showing. That should be against company policy across the board. I use to stop at this location all the time on the way to work for myself to grab a cup of coffee and a sandwich, but I don't know if that will be happening anymore.

I gave Dunkin' Donuts many many many chances this past year. I have even tried going to different locations hoping for different outcome but always the same stale bakery items. Last visit I finally swore to myself that it was the last time, but today I gave in again craving a chocolate chip muffin and sure enough "NOT" to my surprise when I got home realized again I had purchased a stale Chocolate Chip Muffin. I'm so disappointed and I just don't understand??? Dunkin' Donuts used to be amazing... C'mon It's a freaking Donut Shop. How can you and why would you sell stale bakery items? Anyway this is my last time going to Dunkin' Donuts... And as You're reading this you're probably saying to yourself No it's not... and you know what your probably right. LOL. C'mon Dunkin' Donuts get it together.

After being a regular customer at the location on 3801 W. Belmont on that afternoon I asked to please use the restroom. As I sat for a second because the bathroom was occupied I was told by a male worker that I was to leave if I was not buying anything. I talked to the person in charge at that time which was rude and not very helpful. This was in December 2016 and have yet to get a call, that really shows you what they are all about and no I never went back, thanks Dunkin!

Dunkin' Donuts prices keep getting higher and higher. They are the ONLY coffee shop that charges extra for almond milk vs. cream and sugar. Their cappuccino/latte prices are almost as high as Starbucks especially when you request almond milk that they add an additional 50 cents for. I'd rather go to Starbucks now, and for the same price get a true espresso/latte made properly with no added charges for almond milk. When you get a coupon for a free coffee drink, they still charge you for the almond milk, but it's suppose to be free right???

In the north Ridgeville Dunkin Donuts is poorly managed there in never enough of fresh doughnuts and the doughnuts sometimes sold are so stale you can use them as a baseball. I prefer the north Olmsted Dunkin Donuts. Would like to see an improvement so the place stays in business.

I go to Dunkin' almost every day for a Large Iced Caramel Latte (whole milk and 1 sugar) before work. Sometimes even on my days off. I have been going to DD for almost 6+ months now on a regular basis and I can say with total confidence that Dunkin' Donuts has a big problem with the quality of their services being consistent, at least around my area. I switch off between two different locations and despite me ordering the same thing every day, my Latte will vary in taste dramatically every 2nd or 3rd visit to either of these locations. Sometimes it tastes like burnt coffee, I don't understand how but they manage to make it wrong or differently so often. When they get it right it's amazing but I am reaching my limit with how often I get terrible tasting lattes.

I worked at two locations and was never paid. I worked October into November. I have called both my managers Brittany and Mike but they never return the calls. To put icing on my crappy cake -- these people even filed taxes stating that I had earned 500+ on my last check. I had to pay taxes for wages that were never paid to me!!! I need help getting my money, I am poor literally living at a shelter now. My managers were Brittany and Mike. They never return calls and purposely dodge me when I call even when I see their cars/expedition there.

I bought a large coffee cup and was promised in will ALWAYS pay only 99 for refills. I was at a location in Las Vegas on W. Charleston. They charged 1.61- I called corporate. They simply said "we can't help. Each location is independently owned and they can charge what they want!!" I never would have bought the travel cup had I known this. Other coffee places that unlike Starbucks, Coffee Bean, and even Bruegger's all adhere to the same prices you are originally told none of this in switch and bait business. At the very least because I was told an untruth they should have sent me a 30.00 certificate or anything to absorb the future costs. I believe this should be a class action suit for false advertising.

We've gone to DD for years. Recently we've been to 3 different DD and the coffee taste terrible. It's very very weak. The last purchase a few days ago was returned. They told us that DD has recently changed their coffee blend. What a bad move. We will not go back. We got a gift card for Christmas but I will give that away. The coffee now tastes like a cup of hot water with a spoonful of coffee added.

I stop in different Dunkin Donut locations in the Chicago area. I've noticed that the chocolate on top of the donuts is much darker, it hardens and is not as sweet as it used to be. I've asked store manager at 3 different locations if they have changed the chocolate. All said no. That is simply not true. Trust me, I'm an expert. I don't know why they have gone to this type of chocolate but I'm guessing it's more profitable for the company. That might be true as far as product cost but not when they consider all the customers that they are going to lose starting with me. Disappointed.

I have sent a note to Dunkin' Donuts how when I got in my car the large skinny latte slipped in my hands. Went to grab it from spilling and to stop it from falling it splashed my left eye lid, cheek, chin, neck and chest. It spilled on my shirt which made it burn more. I have sent a note. Nobody responded. I was on my way to the dentist, for witness and pictures. Thank you. No receipt given.

Dunkin' advertises perks and does not follow through! As of now they owe me $10 plus in perks and no response to the 5 emails. Have called several time with a 30 min or more hold. They have no intentions of correcting this app. Don't do the Perks, not worth the aggravation!! They don't deserve a *1!!

A new store opened in North Lima Ohio 44442. After 3 times stop to buy beans, they (assumed) were out. Asked and was told by clerk they do not carry beans. Her excuse was they are all different and this was privately owned. Not a good excuse. On that note headed out to Columbiana store, 44408. Purchased them many times there, but they were out. Asked a clerk and was told new manager of 1 month did not reorder. Gave benefit of doubt and stopped back as they are on sale now. Still none and not even an empty spot on shelf.

I stopped at the DD by my house because it was nearby. They opened at 5. I went at 6 in the morning. The racks are full. I ordered 2 dozen. The person behind the counter didn't seem to want to be there. I got home and the doughnuts tasted old. Within 3 hours they had become paperweights. I've had this happen plenty of times before but I figured this store by me at Bay Pines in st Petersburg Florida was new so I would give them a try. Well it was the old same thing at a new store. I guess next time I'll go the distance for quality. No receipt given so no order number.

I am new in this town and have visited the Dunkin' Donut four or five times...will never be back. The service is terrible, the doughnuts are stale, there are only a few selections, they are very overpriced and they only make my favorite sour cream on the weekend (only 5-6 MAYBE!). I was told this is the owner's instructions. Does this franchisee want to stay in business? This is not customer service... Corporate needs to do something about this.

Some years back all the DD were good, because the donuts were always fresh. Now things have changed and not for the better, not here in Delaware. I only know of 2 good DD with fresh donuts most all the time, the one in Glasgow DE and the other on RT 13 near the 13/40 split. Any of the others that I've been to unless it's first thing in the morning will sell you stale donuts and not even blink an eye. This just happened to my wife and me on 11/8/16 in Middletown, DE. I gave them good money for bad donuts. Had I given them bad money for good donuts they'd call the police.

Placed my order with one associate and while she prepared it, a second associate (the owner's father) went to take my order and after telling him I already ordered and was waiting to pay. He abruptly stop helping me, ignored me, and shouted to the following customer, "NEXT IN LINE". Very dissatisfied. Will not go there again.

What happened to Dunkin' Donuts coffee? When you get it at the coffee shop it is terrible. It tastes like the Styrofoam cup that the coffee is poured into! It wasn't long ago that it was the best tasting morning coffee available. I don't know if they changed the coffee they purchase, or they are using lighter cream, or it's a combination of both. The bottom line is it is just bad. Time to get my morning coffee from McDonalds. The Dunkin' Donuts company is making a mistake in getting cheap with their signature product. People are not stupid. They will leave. Interestingly, the bagged ground Dunkin' Donuts coffee I purchase at Stop N' Shop is has not changed and still tastes great.

Dunkin' Donuts sign outside of establishment. I stop by before going to work after seeing two billboards. I stop by to get breakfast... "So sorry. We don't serve donuts or hot meals only self-service Dunkin' Donuts coffee." I was really upset. What a waste of time!!!

DD in 60044 Lake Forest at Waukegan and Rockville Rd. Amazingly painful. Clerk overfilled a large coffee last winter, lid popped, burning my wrist with second degree burns. I am not someone who seeks recompense for things like this, but it sure hurt at work the next two weeks. Glad to hear they support the military overseas. Now I know why when we deployed, we bought 20 pound bags of Starbucks with us.

I bought a cake for my mom's 50th birthday from this store at 9 p.m. Well the cake was nice looking and everything. But when we tried to cut it at 10:30 pm we were struggling really hard. 4 to 5 people tried to cut it with a knife and we had to wrestle with the cake to cut it. The frosting started to melt but the cake was almost impossible to cut. At last when we were finally able to cut the cake after messing it up really badly it tasted like ice. It felt like it was an old cake. Well I bought cakes from dunkin donuts before and it was never that bad. It tasted like pure **. As it was my mom's 50th birthday it was really special for me and the cake made me so upset.

Usually Dunkin Donuts comes out with a new sandwich every six months or so and they are sometimes creative and somewhat tasty. For a fast and hot breakfast, this might fit the bill rather satisfactorily. However, in saying this, I just experienced their new Belgian Waffle Sandwich and I have to give this one the thumbs down in a very big way.

It never fails. EVERY SINGLE TIME I go here they get my order wrong. No toast means NO TOAST! I stopped going here for a while but decided I was being silly and tried again. Guess what, WRONG, WRONG order! OMG, people is it really that hard not to toast a bagel? I mean, seriously! Oh and ladies, pay attention to the female workers there. Last time my husband got a phone # in his bag with his doughnut, and yes, I was standing right there next to him. Can you say... Rude!

Ordered a decaf ice coffee, and was told by a very rude employee, "We don't have decaf coffee here". Walked away, and started on his cell phone texting. This particular establishment is located on 506 Clarkson Avenue. This was around 6:45pm, date, 8/7/2016. This is unacceptable. Dunkin' Donuts needs to give customer service classes to this individual. Totally dissatisfied.

I frequent DD on a regular basis since the introduction of the "Frozen Hot Chocolate". I have become a big fan of this delicious cooling drink when it's made as requested. I always ask for extra cream/milk and sugar to be added because I like the rich flavor it gives my frozen chocolate. Well needless to say I hardly ever get what I ask for. Being polite and asking me “What can I get for you” is nice, but why ask if you're going to give me what you want me to have, and 9 times out of 10 this happens. I don't need a lecture about what it already has in it. I'm a paying customer so give me what I ask for... Please!

I ordered a strawberry banana smoothie expecting a healthy smoothie made from strawberry and banana. The ingredients were: milk, water, sugar, strawberry powder, and then lots of chemicals. The main ingredients should have been: strawberries, bananas, ice. I took one sip then threw it in the trash.

When EVER have you entered a Dunkin' Donuts and they had ABSOLUTELY NO DONUTS? It happened to me on 7/9/2016 at 6:45am. I stood on the line for about 7 minutes before the workers even acknowledged me and I had to get their attention for service AND I was the only one on the line. Not only that they started speaking another language and looking at me as they laughed. At 6:45 am EVERYONE is expecting Hot Coffee and Fresh Donuts, NOPE not at this Dunkin' Donuts... And the sad part is that the workers found this funny. I didn't. I found this to be SAD. Never again will I enter this Dunkin' Donuts store or probably any Dunkin' Donuts establishment. I love Dunkin' Donuts but there is a BAKERY 2 blocks down, I'll pay the extra money. At least I'll know the donuts THERE are FRESH and the service is POLITE.

I go to Dunkin' Donuts almost every morning for a cup of coffee. I am feed up with the constant mistakes, the staff never gets the order correctly. I don't tolerate cream and always ask for whole milk, but for some reason always get cream, even though I specifically ask for milk. I complained directly to a store manager, and he apologized yet the mistake still keeps happening. This is not in just one location, this is in multiple locations. The cost of the coffee goes up yet the staff is so poorly trained and I think overwhelmed. I ask for milk and extra sugar. I get cream or I get dark coffee with no sugar. I have suffered from problems with my stomach due to the mistakes and I also am starting to worry about what they're doing behind the counter and nobody can see them making the coffee either. Very disappointed at the way Dunkin' Donuts handles their business.

I often go to DD for coffee and I'm satisfied with it. What I dislike are the old fashion donuts. I'm an avid fan of old fashion donuts, but the ones at DD taste and feel like they are deep fried regular unglazed donuts. They need to be more dense (not fluffy) and have a crunchy outer glazed texture. I have tried the old fashion donuts at several DD locations around me and I'm very disappointed because they are all the same. :(

When I get donuts and drinks, the donuts are hard and the drink is not correct. I give this place 1 star. They should replace all the Management.