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Reviewed Dec. 30, 2019
She spoke Spanish the entire time. Unless she was speaking to me. Which was three times. Go sit over there, what would I like and here is your check my coffee refilled by another wait person, who also rang up my order. Too rude. When I said something about writing on a blog she tried to keep my receipt. She was ready to walk away with it. I had to tell her to give it to me. So anyone wanting to visit Denny's on Stark St. in Portland , OR. Beware. It is now a Mexican restaurant .
Reviewed Dec. 23, 2019
The Denny’s on Northdale Blvd in Coon Rapids, MN is the worst Denny’s I have ever visited. This Denny’s is closest to my home so I have given it so many chances for an improvement in service and it just doesn’t happen. On National Pancake Day I received a msg from the rewards program reminding me of the day with a reminder they had pancakes for $4 (on value menu). At the Denny’s I asked a waitress about the pancakes for $4 but before I could finish my sentence I was told “we don’t have pancake offers for National Pancake day - we don’t do that here”. Cut off in mid sentence! When I finally found it in the ‘Value Menu’ after searching the web to get the info whether the $4 pancakes were available which they were - I ordered.
I shouldn’t have had to search the web to figure out it was in the ‘Value Menu’ when I had a waitress and asked specifically about $4 pancakes even before getting a menu from her with no mention of the other ‘Value Menu’ tucked behind things on the table. Instead she told me that Denny’s didn’t have pancakes for $4 even after I showed her the text on my phone from Denny’s. When I asked her why she gave me that incorrect info even after I stated the ‘rewards program’ sent me a text about $4 pancakes here. Before leaving after getting the check I asked her why she told me the pancakes weren’t available and her reply was “she thought I was going to ask about free pancakes.” Really! You get free from $4!?! Believe me when I say this is one of many instances at this Denny’s on Northdale Blvd. Drive a little further and just go straight to the Denny’s in Northtown. Save yourself the frustration in advance.
Reviewed Nov. 29, 2019
I had just gotten off my shift at five in the morning on Black Friday. The wait time is usually long but I don’t mind waiting for fifteen minutes for my food as long as it’s fresh. Service was okay but could’ve been better. It was nothing too bad at first. At the end I had decided to pay my bill ($10.50) with a 20 dollar bill and told her to round it up for a 20% tip. Cashier said she couldn’t do math so she said she was going to give me the “exact change”. She then proceeded to hand me eight and a half dollars back. When I say say half I literally mean that she gave me a half of a one dollar bill. Then she had the audacity to walk away from the registers and play it off. Worst customer service ever. I am never going back and I DEFINITELY would NOT recommend.
Reviewed Nov. 12, 2019
Thieves! They only delivered half my food and would not reimburse me for the food that was not delivered. They refused to deliver the rest of my food. They took my money and ran! Don't order online!!!
Reviewed Nov. 3, 2019
After waiting 25 minutes for a table for 5 and 10 minutes for the server to ask for our orders after we were seated, my sons were given watered down iced tea and sprite. Our food, veggie omelette, ultimate omelette and skillet did not have fajita mix. Hence, the food was tasteless. The veggie omelette did not have tomatoes too. I informed the manager on duty, Jessica **. No empathy, no apology. The long wait was not due to the restaurant being full, but due to lack of servers on the floor. Will never, ever go back to that Denny’s again.
Reviewed Oct. 21, 2019
Stopped on the way home at Denny's in Paso Robles, disappointed with the BLT sandwich my sister and I ordered... 2 thin strips of bacon, large slice of tomato and lots of lettuce. I had ordered the same sandwich at another Denny's in town and found it to be very good.
Reviewed Oct. 6, 2019
I was extremely disappointed in my experience for the second time at Denny's on Newtown. The first time I was there in person to pick up an order that I called in and it wasn't correct. Someone had to go and get the broccoli that I had order so my wait was another 10 minutes for that. Tonight I used door dash for my order. Not only did they forget to give the driver my full order and receipt, but I now have to wait until tomorrow to get a call back from management for a refund instead of me receiving what I had a TASTE for TONIGHT! I WILL NOT be returning to Denny's. The service is a 1 out of 10 and is so disorganized. Really disappointed in Denny's customer service.
Reviewed Sept. 29, 2019
I ordered online. Got there 5 minutes late. Order sitting on counter but told my order was not ready. 5 minutes after that she picks up the bag and brings it over. I said, "So it has been sitting there the entire time?" She said they were getting some of it ready. NOBODY TOUCHED THAT BAG THE ENTIRE TIME UNTIL SHE PICKS IT UP TO BRING IT OVER.
I took it to my car and checked the bag. The top of the food tray was not on the thing. No syrup or topping for the pancakes. I took it back in and asked for a refund. I was ignored and finally someone said that they would get the manager but nobody is moving. I got tired of waiting and told them to keep it. I was going to be late for work. I called back and was told I cannot get a refund from them. Could not figure out how to request one online so filing a dispute with the credit card company.
I AM SO SICK OF PAYING MORE THAN I SHOULD FOR ** SERVICE AND FOOD. The employees will stand there with grins on their faces because they think it is funny. I now get to work until midnight to eat when I have not eaten since midnight last night. I do not get a long enough break to go anywhere and there is nothing here that I can get. Located at Douglas and 29th in Midwest City OK. Good luck to anyone who walks in their door. I will never go back!!!!
Reviewed Sept. 22, 2019
Really disappointed with my Denny’s visit today. My omelette was burn from the side. My wife’s eggs didn’t get cooked the way she had asked and we also got some burn pancakes that we couldn’t eat because they are hard as a rock. San Luis Az Restaurant.
Reviewed Aug. 10, 2019
On June 20 2019 me and my family went to eat at Denny's in Killeen, Texas. It a while. What I am saying it was bad service. We all different meals so I ask for sweet tea. When I drink it I told my server to bring me another cause it was molding tea and my food was not cook all the way. The booth was dirty. I ask for a towel to clean the table so and it smell like piss when we sat there. And after we were done the bathroom was so nasty. After I got home I 6 hours later I was sick as a dog no matter what so I call the heath department and went there. They say I got salmonella poison bacterial ssso been so sick. Doctor said cause it was the service from Denny's with bad food. Now my tongue been yellow.
Reviewed Aug. 4, 2019
Customers Beware!!! August 2019. Denny’s Restaurant # 7471 located at 9046 Loop Road East in Lebec, California, at the bottom of the Grapevine on CA Route 5 heading north towards Bakersfield. This is the perfect place for vehicle break-ins. We stopped for breakfast at 9 am and our truck window was shattered by thieves, and all of our belongings were stolen. It happened in less than 2 minutes. The restaurant personnel know about all of the break-ins and so does the Kern County Sheriff’s Office. There were 3 break-ins the day before we visited, and it is a constant problem at this restaurant.
Nothing is being done to stop this illegal activity: no signs warning customers, no security at the restaurant, no patrols by the Sheriff’s department, and there are big posters advertising the food specials covering the windows so customers can’t see the parking lot. We were told that nicer vehicles are being targeted and vehicles with out-of-state license plates, but other vehicles are targeted also. I am writing this to warn people, so no one has to go through what we went through while travelling.
Reviewed Aug. 1, 2019
This manager went out of her way to help us. We had a problem where we might not be able to get to the restaurant on the right day. She (**) was not allowed to do much, but she did more than she was actually allowed to do. (1306 Del Prado Blvd, Cape Coral FL). Much more helpful than Carrabba's (Pine Island Rd, Cape Coral), which told us, basically, too bad. Even though ** could get in trouble for helping us, she went out of her way to help us. Which restaurant would you rather go to? I know which I will go to.
Reviewed July 17, 2019
Yesterday at night came to restaurant at truck stop. Ordered salad with Atlantic salmon. When I got my order, it was experience had never before. 1/4 of salad was spoiled black color. Just couple pieces of cheese and 1/3 piece of fish from what I usually had in other stores. It was truck stop in WV. Such a disrespect to your heir customers.
Reviewed July 11, 2019
I originally placed an order online. For unknown reason, I received an email that the order was cancelled. I called and was not given an understanding why it was cancelled, but that I should go back online & reorder. So, I asked if I could reorder while on the phone. She told me she could not accept order for delivery over the phone. So, we hung up.
I called back to place an order for pick up instead of delivery. At the end of ordering, I offered to pay while on phone, this second representative explained she cannot accept payment on phone, must pay when picked up. My pick up person didn’t have the funds on their person & was too far from me to come get my card then go pick up meals. So, I decided to call back to cancel the order.
On this third & final call, I politely told the gentleman that answered the call that I am cancelling my order. He responded in an aggressive, rude, unprofessional manner. He said: “It’s too late to cancel, it’s already placed, I heard my employee tell you that you have to pay when you pick up. You agreed to pay.” I tried to explain to him the situation that my nephew was already near the Restaurant, but did not have the money, and I was in a town not too close. However, the representative continued to insist, telling me that I should tell my nephew to come to me & get my card. I asked him why is he arguing with me, when I thought I was being considerate enough to call and let Denny’s know I was not going to pick up the order.... He ended the conversation by saying: ”That’s why you can not help people.” He then hung up on me.
Reviewed July 11, 2019
Sunday July 7 we stopped at this Denny's for breakfast. it was obvious from the number of dirty tables there wasn't enough help. Shortly after being seated the waitress brought food to the table across from us. The customer complained that the eggs were not cooked the way she requested. This was her second attempt to get well done eggs. The waitress took the eggs back to the kitchen and spoke to the cook.
Unfortunately the entire conversation/argument was heard by everyone in the restaurant. The customer was so embarrassed by the loud argument they walked out. I am not sure if the cook walked out but no food came out of the kitchen for the next 1/2 hour and arriving customers were told the would be a 30 to 45 wait delay even though the restaurant was 1/2 empty. Our food finally arrived cold and terrible. I ordered your signature vanilla creme crepes. there was no vanilla creme only cold strawberry juice poured over the crepes. My girlfriend's egg breakfast was not done as ordered. Denny's is off our list for future business. John.
Reviewed May 20, 2019
What happened to Denny's customer service? My father and I went to the Murphy, Texas location on 05.19.19, around 11:45 a.m., and we were told we would have to wait 45 minutes, and we waited longer while other people that came in after us were being seated. Then my father spoke and found out that his name was never written down, yet the woman stated she did not know why his name was crossed out by her manager, and then proceeded to help others. When I saw the woman, I stated I want a reason why my father's name was not written in the book, and she stated the same thing she told my father and started helping other people. We left. I did tell her tactfully she was being rude, and we are going to Starwood Cafe in Murphy.
My father and I were not pleased by the lack of customer service...the last time he was there the manager had placed his military I.D. and waved it by the security cameras, while we all looked; I was appalled. She stated there has been robberies, and she needs to make sure the cards she receives are valid. This is first I have ever witnessed a display of poor customer service especially to a veteran.
Reviewed May 19, 2019
I was foolish enough to think Denny's had changed. Never again! After waiting 2 hours for food, we got what was supposed to be bacon and completely inedible. We were also graced with a greasy and disgustingly steak, soggy cold fries and cold grease filled nasty onion rings. There was not one edible thing in the order. It would have been better to just get breakfast at McDonald's. It would have been edible, cost less and wouldn't have taken 2 hours. Never again, Denny's!!!!
Reviewed May 18, 2019
I ordered a Cesar salad. When I got it the lettuce was yellowish brown and was not crunchy. I ate the avocado and the few chicken pieces and left all the salad in the plate. I told the waitress I didn't eat it cause it was soggy. She offered a new one but I lost interest in eating. My son ordered strawberry pancake puppies and they were burnt. I was still charged for the salad and the hushpuppies and saw no discount.
Reviewed May 7, 2019
The manager of the Denny's at 161 Telegraph Rd. Bellingham, WA 98226 is very obnoxious. My entire family lives in the Minneapolis, MN area and so only Peggy and I could celebrate my birthday. My family sent us a birthday gift card to Denny's--knowing that I am a regular customer of the Bellingham Denny's. Unfortunately, this "manager-from-hell" ruined our birthday celebration. The servers know me and my regular or standard "build-your-own slam order--2 eggs, red potatoes, and 2 orders of mash potatoes with brown gravy." The server took my order--as usual.
Unfortunately, she came back to apologetically state that the manager reprimanded her for allowing me to choose mash potatoes. The server told us that the manager ordered her not to allow mash potatoes as a choice. Instead, the manager ordered her to charge me extra for the non-standard order of mash potatoes (additional $1.29 each). The server acknowledged that this manager is a bully to the servers. Then when we went to pay with our gift card and with our AARP card. The server again returned to apologetically say that the manager determined that this AARP card was not legitimate. The manager claimed that a "real" AARP card is different than the AARP card we submitted. The manager insisted that a legitimate card has a barcode on it for scanning. The manager told the server that our AARP card was a "teaser" card that is mailed out to potential members.
The manager said that all credit card companies sent out teaser cards hoping that the recipients will then choose to apply for a 'real' card. Now I am turning 75 years old on 11 May and Peggy and I have been using our AARP cards since each of us turned 50 years old. We were insulted by the manager believing that we were defrauding Denny's by using a "fake" AARP card. Now instead of thanking my family for their kindness in providing a Denny's gift card--we now have to inform them our our terrible birthday experience at Denny's. My family will all be boycotting Denny's in the future. Why do you have a manager who bullies the servers and insults the customers?
Reviewed April 23, 2019
Recently Denny’s has been advertising that they have crepes so I decided to try them even though I make delicious crepes at home and have had them many times in French restaurants. The only resemblance between what they brought me and crepes is the fact that they both are round and thin. I think they used pancake batter and spread it extremely thin to make a very crispy slightly burned attempt at making a crepe then put something resembling very sweet whipped cream which had melted down and smeared on it. It was very sweet and crispy like potato chips. They did not charge me for it, but I would much rather they had served me real crepes and charged whatever price they wanted. When I was paying my check I noticed a picture of a crepe stuffed with strawberries on a sign so I told my waitress to go get the chef and show him how a crepe is supposed to look. He obviously has never seen or eaten a crepe in his life.
The service was excellent. The manager came over to help the waitress find a suitable seat for me because I am on an electric mobility large scooter. The waitress was perfect. She was very attentive and polite and efficient. She never asked me if I wanted to have the crepe removed from my bill so I was surprised when it did not appear on the bill. I was glad not to have to pay for such a disappointment but that wasn’t why I complained about it. I just want them to learn how to make good crepes because I live about 2 minutes by scooter from their Denny’s and would go there often for good crepes. The coffee was fine. This Denny’s was on Plaza Drive in Hopewell, VA 23860, in the Food Lion Shopping Center parking lot, and the sign indicated it was an individual franchised store. Janet **.
Reviewed April 16, 2019
The restaurant was clean. I’ve been there when it has been a wreck. The manager was actually out there helping the servers cleaning tables, wiping them down. They were all happy and when I go in there sometimes it seems like everyone is miserable but I really enjoyed myself today and the food was great. It took a while but everybody was happy and it made me happy. Thank you Denny's staff. It was in the afternoon on the 16th.
Reviewed April 5, 2019
It's a shame that Denny's Restaurant has these type of people working for them. I've had very bad experiences. First of they serve your food and if you need anything while you're eating good luck. If you call them they come to your table and you can see on their faces how unhappy they are to serve you. It seems they take for granted being employed and keeping customers satisfied is the best thing for a business.
Reviewed March 27, 2019
This Denny's in Irving Texas across from Westin is horrible!!! The waitress we had was very rude. When my friend asked her to get some quarters for the toy machine she said NO!!! The food was just horrible. Our waitress wasn't paying attention so I asked another server to help us and she was more than happy to, but our server saw what was going on and got mad. This place needs to just close the doors!!!
Reviewed March 16, 2019
Because of Uber and outside orders we had to wait at least 45 minutes for our food. Our waitress was great and she took our order within a few minutes of arrival. This is not fair to us or the waitresses. The food was great but we will not go back again except early morning. Denny's is going to lose waitresses and customers. It is sad because we have always had good food. They need to hire more cooks during busy times and one waitress whose only job is outside orders.
Reviewed Jan. 23, 2019
I went to Denny's at 4400 north central expressway in Dallas TX 75206. My food was bad. I had ants in my syrup but no up there said that nothing they can do about it. The boss told me to go the doctor and now I got a bill and no one want to pay it and now I am stuck. I am piss off.
Reviewed Jan. 14, 2019
I went and ate at 5603 E Hillsborough Ave in Tampa, FL. Mildew board around both windows. Ask for to go utensils. They were out. They brought me dirty spoon and forks. Floor of business is dirty and nasty. To top it off I got to go cups of water. I starting drinking them and decided to look and the cup omg it was mildew from the bottom of cup to the top with brown stuff floating in the cup. Me, my baby and husband was drink nasty mildew water. The manager didn't care and offers me another cup. This is a nasty dirty restaurant that need to be closed down. I called the health inspector and all.
Reviewed Jan. 8, 2019
The manager took my order and told me how his country was better than American. I told if, "What are you doing here if it's better in the Middle East?" The order was screwed up and cost double what was advertise.
Reviewed Nov. 23, 2018
We ordered $40 worth of food Thanksgiving dinner and this was at 4:45. At 6:30 they still haven't showed up. They use DoorDash for delivery. DoorDash calls back at 7:15 and says they're not delivering it so now we have to get a refund and our Thanksgiving dinner is ruined. Never again Denny's.
Reviewed Nov. 2, 2018
Myself and two friends went to the Denny's next to PepBoys on George Dieter in El Paso, TX. First, my friend found a nasty old sucked on lollipop on our table behind the napkin holder. There were no napkins. I told the waitress and she handed me a stack of napkins. She left the nasty old sucked on lollipop at our table.
Reviewed Oct. 27, 2018
We stopped at the Denny's near Six Flags in Eureka, MO. I wanted the clam chowder, but I found out it is no longer on the menu period. I loved the patty melts and they no longer on the menu. Your changes not so good.
Reviewed Oct. 14, 2018
My friends and I were sitting down eating having a good time when all of a sudden the police came in. We really didn’t look into it because we were just eating and then one of the waiters told us that we had to get up and leave so we asked why and he said that some of our friends that were there walked out and didn’t pay but prior to that we told him that we were paying for some of our friends. So when he realized his mistake he Didn’t even apologize. He just said that he doesn’t want to see us there anymore. The police didn’t ask questions. They just stood by the door and we paid for our food and left. I ordered an all you can eat, and up til now I have not received my second serving, however I still paid for two servings. A group of ** kids can’t even enjoy a meal.
Reviewed Sept. 25, 2018
I ordered scrambled egg whites together with spinach and grape tomatoes. When I received my dish, there was brown mush on top of the scrambled eggs and spinach. I asked the waitress what that was, and she told me it was mushrooms, that they get mixed with the other ingredients while the dish is being prepared, which explained the mushy consistency. I did not remember mushrooms being a part of the dish, but thought that it was just my bad recollection. I smelled the food before taking a bite to make sure there was no bad smell to it and then put a fork full of egg and mud into my mouth.
The waitress was standing right there to make sure she saw me eat the mud. Her expression was pure exhilaration when I almost vomited right there on the table. I ran to the bathroom, and when I came out, my plate was gone, and a very happy waitress with a very big smile on her face told me that a manager is taking care of this incident in the back. I demanded she bring the plate back so I could take a picture of it, which she did. The manager came out and told me that he could not explain what was on my plate and that mushrooms were not even a part of the dish.
There were no altercations between me and the waitress whatsoever. Our only interaction was when I ordered the food. She never apologized once, and the happy big smile on her face was still there as we were leaving the restaurant. I never received an apology from Denny's and was offered a gift card or a check for $50 from the corporate Claims Resolution department for me to "move on".
Reviewed Sept. 3, 2018
Sat at a dirty table. Looked around kitchen. Greasy on stainless steel. Ceiling tiles in dining room near kitchen were brown. Pass thru window wall greasy near monitor. Carpet was black and matted down. Should be brown. Waitress finally showed up. Cleaned table. Took my order. Long time goes by no food. She forgot to put order in. Ordered spicy skillet. Menu says 2 chicken breast. Only 1 on it. When meal came out food was good. Go to cashier to pay. She has no change. More waiting. Only one side of kitchen in use. It has many people waiting to pay. Lobby is full. This was at Denny's on Atlantic Blvd in Jacksonville, Fl on Saturday Sept 1 2018 at 1100 am.
Reviewed July 13, 2018
I ordered a bacon, cheese and spinach omelette and was told they don't allow you to build your own omelette. When I attempted to leave I was told they would make my omelette as requested. I received an egg with spinach a piece of bacon on top with a few sprinkles of onions. The waiter told three other employees about me and they stood in the hallway just starring and whispering. The fork wrapped in the napkin was dirty. I Will never go to another Denny's because they truly left a bad taste in my mouth.
Reviewed June 27, 2018
Waited 10 mins to be seated, no one around. Once seated and ordered ahead of three other people. We waited 40 mins for our food, a grand slam breakfast meal, while they all received a dinner meal which should have taken longer to cook and received theirs before we received ours. The food was not HOT, sausage could have been cooked longer as well as the hash browns, I ordered over easy eggs, but yolk had been broken and slightly well done. Never going back.
Reviewed June 22, 2018
We sat down and three other groups were seated after us but ordered before us! We sat and waited and finally got someone’s attention. His response was “wait a minute”. Then we ordered build your own slam. We both ordered the same things. There was a picture of the options. We ordered the two pancakes, hash browns, two eggs over medium, and the two biscuits as shown on website build your own slam. We got two of everything except one biscuit even though the choices pictured showed two. Waiter said only one. I asked for the manager and he said it was a side order that had two.
However it was under the choices shown for build your own! Manager was rude and said it’s a side you pay $.89 for another. I said pancakes show 2, and we got 2. Eggs showed 2 and we got 2. Hash browns showed 1 and we got 1, biscuits showed two and we got one. Manager was rude. He was argumentative. I was trying to tell him that I owned a business, worked with the public and I was taught the customer is always right. He walked away when I was telling him my training working with the public. He argued over $.89. And refused to take off the 2-$.89 charges for two biscuits and then he said I’ll get your biscuits. When check came to me he charged me $.89 twice.
I told him it was incorrect and so I gave him the biscuits on the table. He was still very rude but went and deducted the 2- $.89 charges. He had a chip on his shoulder from the start. If I owned this Denny’s I certainly would NOT have a man who is rude, disrespectful, and determined that the information on the website was not correct to represent my restaurant and give the first impression of the store! It was at Denny’s in Katy, Texas and Katy Mills Mall. It was about 10:30. Friday June 22, 2018. He was a short Hispanic man. Poor management to say the least! I will never return to Denny’s ever again!!!
Reviewed June 14, 2018
We have generally enjoyed a good experience at the Albuquerque area Denny's however our recent visit to the Edgewood store was below par. Although the food was OK, the floor was not well swept and most of the staff seemed more interested in chatting among themselves instead of giving customers top attention.
Reviewed June 11, 2018
Today we visited Denny’s store 9284. OMG. It was so hot in there. It was miserable. I spoke to manager. She stated air has been out for 2 months. This makes no sense. Customer & employees are uncomfortable. I really don’t think corporate cares about anything but making money. I hate to be the bearer of bad news but this really messes with the morale of employees. They are hot and irritated. Come on. Really!!! I was told employees and customers have been complaining for the past 2 months and nothing has been done.
I placed a call to corporate to speak with someone. The person that handles complaints was out to lunch. Her name is Gabby. I provided receptionist my name and call back number. If I don’t receive a call before end of day I will be calling back until this is taken care of... If you usually visit the Denny’s in Murphy, Texas please take the time to stand up for the employees and help get the air fixed... If you would like to call number is **... Thank you.
Reviewed April 21, 2018
I think Mrs. Tammy ** should be the manager of the Denny's at Stockbridge, Georgia, 30281. She is fast, alert and has years of experience. Currently management is ineffective service is slow. The problem is LEADERSHIP. She has the supervisory skills and maturity.
Reviewed April 18, 2018
Today at 3 o'clock ind. time 11 people total customers it took 41 min. to get our food after we had order. I can't imagine how long it would have been if it would have been busy. 2 waitress 1 cook. I asked because I was a little upset. There were several employees over in the corner but they were too busy with the boss. What a way to run a business. Won't be back.
Reviewed April 2, 2018
The price of their food, run-of-the-mill food, has skyrocketed! I just wanted a hamburger. One burger that is not cooked to order, being that they do not ask how you want the meat cooked, was just under 11.00 dollars. I tried to get a "new" featured burger, which in the picture on the menu showed bacon cheddar tots. Well, the joke's on you should you order it as the picture depicts. It is an upcharge for these 6 tiny bacon cheddar tots. Even more irksome, was when the order was placed, the server did not care to let me know about such an upcharge. I requested that the burger not have caramelized onions, tomatoes, or pickles, but suffice it to say, this did not decrease the cost of the burger.
The server and the cook did do the order as requested, however I ate the entirety of the meal, but was not asked whether or not I was enjoying it while eating it. I received the receipt, then found the aforementioned upcharge on the meal. I said this wasn't right and felt as though such dishonesty is the same as stealing. The server shrugged and apologized. This did not mitigate the price listed on the bill. After taxes, it was over 12.00 U.S dollars. I decided to decline leaving a tip. This is very atypical for me, however, with the rumored raises serving staff has gotten, not by my choice, I no longer feel it prudent to add to it with a tip. Particularly after this kind of service was given. If a large company like this chose to grant such raises, should the consumer be picking up the tab with overpriced menu items? This of course is a rhetorical question.
Reviewed March 25, 2018
My family have always went Denny's on payday. We never had a lot of problem with this restaurants. But we had one waiter take our drink but we didn't get them until about twenty mins until a another waiter walked in and then we got our drink. The second waiter took our orders since the first one (Brittany) didn't give our drinks or even take our order. And then once we got our food my daughter had to eat with her hands bc there was no forks or nothing giving to us. And we had to asked the waiter in the pink shirt two times to bring us some... But the good news the food was great. But next I just going to see if Amber or Hannah I think the second girl name is at works. Becasue our family wouldn't of been treating like this at all. But anyway food was awesome but need to work our y'all waiters' skills. Thanks.
Reviewed March 25, 2018
This is the 2nd time ordering from the Atlantic Blvd branch in Southside Jacksonville Florida & it's never complete. Other day salad while I paid for it & just now drinks while I paid for it too!!! I guess they need quality assurance person to look after them...
Reviewed March 22, 2018
Don't ever go to the Denny's on Zaragoza in the Plaza de Flores. We usually go there once a week and have tremendous service, but this time we went to really horrible service from the waiter and the manager. The waiter never refilled our drinks until we had to ask him, he kept telling us that we couldn't do certain things to our order because he wasn't allowed, and he overcharged us on drinks. We go to check out and the manager tells us that we don't qualify for the kids eat free that are from 4 to 10 when I tried to explain it to her that we order the same thing weekly and never had this problem. Her response was, "It isn't my fault that the other managers don't do their job right." Support and educate your customers about changes and policy because it isn't their fault that not everyone is on the same page.
Reviewed March 10, 2018
Ordered from breakfast menu on a Friday night. Picked it up 15 minutes later and was suddenly not hungry anymore. The food was drenched in grease and way undercooked. I ordered the Moons Over My Hammy and the ham wasn’t even ham, it was some kind of nasty lunch meat. It was ice cold and very much a waste of $. I will never go to Denny’s ever again, ever. The toast wasn’t even toasted, it was just soggy bread. Gross! Glad I wasn’t really hungry, I’d probably be throwing up if I ate more than 1 night.
Updated review: March 10, 2018
The Denny's restaurant directed us to the online grievance number 8007336697, open between 8 AM to 5 PM EST. The call on 3/7/2018 was resolved by representative Karen, within minutes and received the gift card for the amount in question on 3/10/2018. Great customer service.
Original Review: March 4, 2018
Only the Free Pancake (T-Mobile Tuesday Free Dulce De Leche Crunch Pancakes) is enticing, but the way in which it is dispersed is murky. Out of 6 times I claimed, three times I have been charged $7.32. It is because the person who is tempted by this offer has to compulsorily give the credit card number. The entering of the promo code is also tricky. Even though you read your bill as zero dollars, you are not sure, it will be honored. I have regularly gone to Denny's and used the paid services at several occasions. But this type squeezing money out of deal is not ethical in any way. I am now hesitant to claim the one in this week. I have even contested the billing on FEB 25th 2018 at Buena Park Orange Thorpe/Beach Blvd and yet to receive a reply. The other two which are billed to my card were on 2/11/2018 for two of my claims. One from my phone and one from my spouse's phone. I am planning to take this to BBB if needed.
Reviewed Feb. 18, 2018
Denny’s Hegenberger in Oakland - Worst service ever. We had to wait for one hour after we ordered our food. I think that's too long specially on Thursday morning. After one hour we just left. These people have the worst customer service not even once they check on our table or told us they were short staff.
Reviewed Feb. 10, 2018
Ordered the new dulce de leche crunch pancakes that normally costs $6.79. As you can see from the photo, the pancakes look NOTHING like the picture shows in their menu or on website. No whipped topping, cinnamon clearly on in the center of the pancakes and the rest is plain. Total joke. The restaurant should be ashamed to be so deceiving. I've always disliked Denny's and never eat there and this experience definitely seals that. Thankfully T-Mobile paid for this. Very disappointed!
Reviewed Feb. 4, 2018
This was the worst experience my family has had. We shouldn't have to wait 20 minutes to be greeted and get just our drinks. It took our waitress 30 minutes just to ask what we were going to eat, then another 45 minutes to actually receive our food, which was cold. We will be thinking twice about returning.
Reviewed Feb. 2, 2018
2 orders of "Zesty Nachos" (one with extra Pepper Jack Cheese and Jalapenos), 2 Sodas, 1 Side of French Fries. 50 min. to table at 7:30 pm. Arrived COLD, TASTELESS and EXPENSIVE... $37.37!! SERVICE was EXTREMELY POOR, QUALITY of MEAL was EVEN WORSE. Complained when paying and got TOTALLY BLOWN OFF... NOT EVEN a "Goodbye" or a "SORRY"!! Went to "WinCo" Foods grocery store to Get REAL FOOD for DINNER as THIS MEAL WAS INEDIBLE!!!
Reviewed Jan. 29, 2018
On 1-14 I went to breakfast at Denny's Rowland Heights CA. I had 2 eggs, 2 bacon, 2 sausage, 2 pancakes, and coffee... I added a small root beer = $15.26. The breakfast looked like something you'd throw in the garbage, not eat! The eggs and the pancakes were okay, everything else was awful! The coffee wasn't even hot = $2.50 for a cup of coffee! They wouldn't even give me a Senior Discount, I'm a veteran, AAA, and AARP!!! To add insult to injury, the waitress spent more time examining my 20 dollar bill to see if it was a phony than she did waiting on me!
Reviewed Jan. 22, 2018
I ordered Sirloin steak with mash potatoes and gravy and broccoli. The broccoli was cold and the steak had no flavor. The waitress made me suspicious of my food, because she looked at me with a sneaky look while she put my order together. I almost changed my mind. I did not feel welcome at this Denny's, because she greeted me like I wasn't welcome to come back. Very unpleasant experience. This Denny's was at 7100 North I 35 Austin Texas 78752. Went there on 1/19/2018 at 6:29 pm.
Reviewed Jan. 20, 2018
Visited the Denny's on Paul Huff Parkway in Cleveland, TN. Not the best service and the eggs ordered by my husband were overcooked. The eggs were returned to the kitchen and the cook put the same eggs on another plate and sent the eggs to our table. The eggs were again returned and the manager then showed up and cooked the eggs. He finally accepted the eggs even though he had almost finished the rest of his food. I had the turkey club with fries. The sandwich was falling apart and the tomatoes were not ripe, the lettuce was not the top of the leaf, but the bottom which is extremely thick. The women's restroom was filthy on top of everything else. I'm pretty sure we'll never go back there again!!
Reviewed Jan. 18, 2018
Talk about not happy. The service was horrible. Why do I have to wait 20 mins to get something to drink and then another 35 for my order which was wrong then they want to have an attitude, really what kind of treatment is that? As a customer we put money in your pockets and some something so simple you guys have to ruin it. Thanks for nothing Denny's. Really not happy at all.
Reviewed Jan. 18, 2018
Many years a customer & satisfied w/ menus & food quality & overall pricing. Very consistent throughout all Denny’s we’ve been at regardless of the time of day or night. Lately we’ve noticed the trash cans seem to be always full, in the bathrooms as well as outside. Handprints & smudges all over the glass doors. The parking lot has trash on the grounds & parking spaces. It seems cleanliness has taken the backseat.
Reviewed Dec. 26, 2017
We walked into the Denny's 75S exit 149 at 1:10 and there were very few people there. We waited 20 minutes for anyone to get drink orders. After we ordered we waited and waited and waited. After an hour and 15 minutes we left. People in the back and kitchen were not working! Stay away!
Reviewed Dec. 9, 2017
I recently suggested that Lisa **, server at Denny's #8028 get a new job. After receiving our meal, I informed her the loaded potato soup was "COLD". She took the soup "to warm it". She totally forgot like she totally forgot we're even there. I had to go get her to place the order. She never came back with the soup. One side was packed with AS and Latina and the other "uncleaned" side had an Asian couple hiding smugly. That side appeared to be unclean for one reason and one reason only: to seat anyone from wanting to sit there without showing racism. Well, the real racist came out, took the soup and offers no real explanation for why she never came back except SHE forgot! She would have charged us for the soup had I not told her not to. #aarp #senior61 #nevergoingback #aslongasLisasthere
Reviewed Dec. 3, 2017
Apparently, a meeting and gathering place. One of them, I guess, is the manager. Always the sign of fine dining: the help (and in this case, the management) smoking where the guests can see them. Expect to be ignored when sitting at the counter. Service is not only slow, you’ll be lucky if they even acknowledge your existence. Trash on the floor, dirty dishes on the tables: God, what a **. Eat here at your own risk. Better you than me.
Reviewed Nov. 22, 2017
Well I went to a Denny's in Jacksonville Florida. Today on my birthday. Needless to say the food I ordered was cold and not cooked well. I ordered 2 pancakes, 2 sausage links, 2 bacon strips and hashbrowns. Hashbrowns was plain. No taste. Sausages was cold. Bacon was pitiful whole piece and half a piece. And pancakes were ok. Never again Atlantic Blvd Jacksonville Florida 10:20 am. Never again. Manager total **.
Reviewed Nov. 12, 2017
My husband and I ate at a Denny's @ Strasburg, Va. He ordered a steak, I ordered a sizzling plate. My husband’s steak was served RAW setting in blood, my meal was missing half of the ingredients that came in the meal. We sent our food back. The 2nd time our food was served they had thrown 4 pieces of broccoli on top of my plate (that was one of the ingredients missing from plate) and my husband’s steak was still a raw bloody mess, still sitting in blood. He sent it back a third time thinking we would get a new steak instead yet a 3rd time same steak burned on one end and raw on the other end STILL ON A BLOODY plate! We got up and on our way out informed the manager on duty that we would never, ever eat there again. We will never eat in a Denny's restaurants again.
Reviewed Nov. 11, 2017
OMG let’s celebrate Veterans Day a couple of Days before the REAL DAY. How illogical Denny's is. Past we went on Veterans Day to get our Breakfast. But today (Veterans Day) they gave it out yesterday. Sneaky ** I think. Must be some College Grad who hates Veterans... Stupid. We used to like Denny's... NOT ANYMORE...
Reviewed Oct. 29, 2017
My wife and I went to Denny’s in Great Falls MT near airport. We noticed it was busy and expected a wait of 20 minutes or so. After 10 minutes went by, no one was up front and noticed the manager looked our direction several times. 10 more minutes went by and the manager finally sorted out the waiting to pay and seating for new customers. That wasn't too bad. We were seated and order taken by Adelle. I asked for coffee, black and 2 waters. She brought them out promptly. The coffee cup came out sticky all over the handle and appeared as coffee had been spilled down the entire front face. Using some water and a napkin, the coffee cleaned off easily.
My order was supposed to be a country fried steak and eggs, no hash browns with 1 biscuit, gravy and wheat toast. My order showed up with the steak knife having one quarter of the handle coated with a pink gooey substance. I wiped it off with my napkin, but was like wiping off thick syrup. The biscuit was a half cooked very doughy consistency. I noted upon paying that the wait staff gets the utensils such as steak knives from a container of other steak knives. Judge for yourself the level of very poor pride in management, wait staff and cutting too many corners that can easily cause health risks to the public. To add to this, all the comments from waiting customers about they should walk out without paying for having to wait forever to pay.
Reviewed Oct. 28, 2017
I stopped in for breakfast at the local Denny's. When checking out, I inquired about the Senior Discount. They smiled and said, "Of course - we give a discount for members of AARP". When I told them I was a member of AMAC (the conservative alternative to AARP), they informed me that I would NOT get the discount. Very disappointing.
Reviewed Oct. 7, 2017
Today we visited our regular Denny's in South Ogden and once again the manager... A guy named Marion was yelling and cussing out staff members. First it was a cook and then a very pregnant server who happened to be our server. I cannot imagine what she could have done that was so wrong. He screamed that the customers called back and complained that she was awful and wouldn't give them a free refill on a cappuccino. She explained that these were old high school classmates that she had not gotten along with in school and they had it out for her. I watched her with everyone while there and she was awesome.
She was in tears saying she went out of her way to be courteous but the manager just yelled and threatened to fire her in front of the entire store. He called her names. This is how he always is when we come in and he's there. He's angry and nasty. It's unacceptable. Won't be eating here anymore. Hope that poor girl won't go into early labor but no one should be treated like that.
Reviewed Oct. 6, 2017
Bettina was a great waitress. Very outgoing, she recommended some great food which I loved and she also recommended a dessert of my choice. Also a manager was walking around each table to check with customers. Great service, fast, and tasty food. Will be coming back.
Reviewed Sept. 17, 2017
We were seated and left after 10 minutes when no one stopped by to say anything to us! Most of the servers were bs with their Manager who got to place his order before us and he sat down after us!! Their Manager didn't seem to care that we were walking out after getting no service!!
Reviewed Sept. 16, 2017
3000 SERVICE LOOP RD WEST MEMPHIS, AR72301 Denny's / I ordered my food and coffee. Got coffee. Waited for food then got food. The eggs, hash browns and sausage was great but the hotcakes were cold cakes and I had to saw the hotcakes and the waitress never refilled my coffee. The cooks had bad attitudes. I will never eat there again!
Reviewed July 7, 2017
My two scrambled EGGS order included cheddar cheese, which I like: cheese was burned throughout, sent back, next batch the cheese, although hot when brought to me, quickly formed into a plasticine looking and feeling disk with the eggs hard as pebbles. My daughter's plate of eggs had cheddar cheese - it was suppose to have American cheese. Also, wrong cheese added to grits. WORST EXPERIENCE EVER at a Denny's Restaurants. Our waitress offered to give us her employee discount, but the manager would not hear of it!
Reviewed June 29, 2017
At Denny's it took 9 minutes to get a menu. The waitress was very loud and hurried us to order when we had questions. I ordered 55+ but it had no cheese, no tomatoes, no fruit, no butter. When I pointed it out she looked at me and Said nothing. I handed her my plate. I got cold cheese on top a large soup bowl of apples and bananas. I told her "There is supposed to be tomatoes too". No response. I said "Never mind". Then the staff including kitchen help stood at the register talking loudly about their troubles at work... I'm not one to complain but this is the second time I ordered that same dish and it was wrong.. Both times l was meant feel bad about asking for the dish to be as the menu said.. 2 weeks in a row. Cindy was my waitresses name. PS. Every time the bathroom door closes it slams wood on wood. You jump out of your skin every time.
Reviewed May 21, 2017
We always visit our local Denny's, generally we have a great experience... Today not so much. I called my family in an order to-go, which is NEVER an issue, and I was placed on a type of hold for 5 minutes, they just put the phone down and never picked it back up. So I hung up and called back, to which I was greeted yet again and put on the same hold. Someone picked up the phone after two minutes and had no idea that I was even on the line or wanting to place a to-go order.
So I begin with my order, (which is a large order due to a seven member family) which isn't complicated, we order it how it's served. The female taking my order was very hard to understand on the phone because she kept mumbling, and had absolutely no knowledge of the menu or the computer system they use. Maybe she's new, right?! I tried to give her the benefit of the doubt. So finally after 10 minutes my order is placed, she mumbled a total, said 15 minutes and hung up.
When I arrived to pick up my order, I waited 10 minutes, which wasn't a big deal because they were busy. I understand that. I've worked food service. Then, the same girl who took my order brought it to me. I checked it, which I always do because like I said we have a big order, and half my order was wrong or missing toppings. So I waited another 10 minutes for them to finally get everything right, and the girl is rude to me when it comes time to pay for my food. She made a snide remark about calling in a large order, all the while I notice that she is a manager! How could they let a team member, let alone a manager act this way towards customers? I mean we spent nearly $60.00! I was extremely unsatisfied with our experience and plan to meet with the general manager regarding these issues. Please just be aware.
Reviewed May 14, 2017
I went into Denny's restaurant on 5/13/2017 at 12ish am and the long was long. It was somewhat a little crowded. There were a few empty tables but that weren't filled until the name of the party's waiting. Before you can eat you had to wait till others got up and was done eating. Before you can be next now here's the things. I've and others were waiting an hr. I am disabled but me and my family waited like everyone else and my feet were aching. Now she called the party in front of me that was next. They got a table and sat down. I was next after long wait. Me and my family. Here's the thing. The worker her name was Stacey. She was a very disgraceful manager. Very rude and unprofessional and unkind.
Now there were other working servers too but a Latino person came in and ask, "Is this the line?" I said, "Yes. We all have to wait until served" and I am ** and he just walked up in front of me and skip the line of myself and others. I was next patiently I been waiting. Remember almost an hr now. She talk him and I said, "Excuse me ma'am. We were next." She ignored me and kept talking to the person and I said, "But we're next. You seen me standing here waiting the whole time." I said, "Excuse me, excuse" and she got very smart and said, "I helping him. You have to wait." I said, "What do I mean? He skip me." I said, "You don't have to get rude with me. Tone your attention down with me."
People were looking in the restaurant as she was wrong and making a scene of me being **. She said, "I don't have to serve you." I said, "I did nothing wrong". She didn't served me. I said, "I want to speak to your manager to file complaint for discrimination against me and my family. She, "I am the manager" and smirked with a funny laugh. I got upset. I said, "You're rude, wrong and I am filing a complaint on you for poor service." She said again still in smart way, "There's not one here but me am the manager." I said, "No there is a corporate ahead of you and a supervisor before you" and she humped her shoulder. Slick mouth, graspy attitude and she didn't served me. I told how she were and the truth about herself. She didn't like I said. I can eat anywhere with my funds.
She said, "Well I am not taking your order." I was very upset and I told Stacey this discrimination manager her name on South 27th St. Denny's restaurant Milwaukee I Wisconsin. I will go ahead of her and speak to the right person for a complaint on her. She argued with me. I told I'm the customer and you're the employer so the next day I did go and speak with another manager who listened and wasn't happy and please with how I was treated me and my family. There were witness that seen it all. Embarrassing an ** disabled person wrong. What happen to equal rights in this country and respect from others. Never go to this Denny's. They also have had other reviews and complaint itself with restaurant and workers and Stacey. 20 complaint against her. Issues with ** people and other stuff with her attitude BUT the other head manager will handled it. The Lord sees all wrong and the Lord don't like it.
Reviewed May 4, 2017
This restaurant is horrific! The food was extremely undercooked. The serving and management were cooking. Handling money and going outside to smoke without proper safety service procedures e.g washing and sanitizing their hands! I frequented the restaurant over ten times last month for observation. Each time I witnessed complaint after complaint from customers. I would not recommend ANYONE to endure a dining experience at this restaurant. Absolutely deplorable! I would give it a goose egg rating. Doesn't even rate one star!!!!
Reviewed April 11, 2017
I manage to only go to this Denny's and when I see a post of how disturbing the kitchen looks on Facebook through mutual friends and to think this is how they operate I feel the health inspector should be contacted as quick as possible!!! To even think how food is being stored if the kitchen looks this way!!! Get it to together please before someone gets sick. It was disgusting to see.
Reviewed April 9, 2017
Breakfast at Denny's April 07, 2017 Roswell, NM 88203. Cooking with old oil. I send my food back. I don't know if this was a jester or a threat for returning my food. But if you see the you can see...
Reviewed March 27, 2017
Went to Denny's in Wauwatosa, WI on a Sunday afternoon. There were barely any customers. Our food arrived pretty quickly but the eggs were not fully cooked so my friend waited for the waiter to come back and asked for his eggs to be cooked. There was no pepper or salt on our table so my friend got us some from the next table over (since it was empty like most of the place). Waiters never came back to our table. When we were almost finished eating, he notices the waiter coming over with his eggs. His plate is empty and he says "What am I gonna eat them with now?" The waiter doesn't offer a suggestion or apology so I give him my last triangle of toast. We stay in the restaurant just talking for about an hour after we are done eating. About an hour after that I get really sick to my stomach. That same afternoon he gets sick to his stomach. We have the same symptoms and go into the next day still sick.
Fast forward a month later. On a Friday night, I decide to give Denny's another try. Maybe the first time was just a bad day. We walk into the same Denny's and a young lady seats us in a booth where there are people in the booth on either side of us. The rest of the place is empty. It's like a ghost town. You could hear a pin drop. You can also hear the cook making food although I don't smell food which is odd to me. The young lady tells us she just started working here so we give her a pass on everything else that happened that night. First she asks me if I want toast.
I say "Yes, wheat please." She says "I don't know if we have wheat." I inform her that most places have at least white or wheat and I prefer wheat. She says ok. Then she turns to my friend and asks for his order. He orders a burger and as he is ordering the person who is training her comes over with his notepad. My friend very specifically and with great enthusiasm explains that he does not want a pickle on his sandwich, he is allergic to pickles. He says he doesn't even want them on the plate. That's all, everything else is fine. Just no pickles. Both waiters write it down and walk away. Again, I can hear the griddle noises in the kitchen and we can see the cook working away. All of the waitstaff are young adults or old teenagers, only the manager is an older man. He is busy barking out orders, (not food orders, work orders).
The booth we are seated has 2 placemats but only 1 set of silverware. When the waitress brings our food I ask for silverware. She says ok, and then she tells me my WHITE bread will be up soon. She brings me the silverware and my friend has to go to the next table to get pepper and jelly because like last time, our table doesn't have these things. As I start to eat my lukewarm breakfast food I notice the look on my friend's face. Imagine his surprise to find a pickle in his sandwich. He was not amused. He finishes his fries and I'm just slowly eating my food. He calls the waiter over and the waiter looks at him and then walks away. After about 5 seconds he decides to come over. My friend says "She hasn't gotten her toast." The waiter says "Oh, yeah, we are waiting for him to make it."
Now... I'm no rocket scientist but I have made toast before and it either requires a machine that you put the bread into and after it cooks the bread pops out or you put the bread on the grill until it looks like it got a tan... unless of course you are actually kneading the dough and making fresh bread... I doubt it. So now we have been sitting here for a good while and finally the waiter comes over with my WHITE bread and kinda drops the plate on our table and walks away. I pick up the top slice and it's not hot or even warm. It does have butter on it but the bottom slice does not. If this just came out of the toaster, shouldn't it be slightly warm? It's not, in fact none of my food was hot.
The manager sees us staring at him while we eat but he never stops over to see how it's going. He only has 3 tables to talk to in the entire restaurant but he doesn't feel the need to check on his paying customers. The only thing we got quickly was the bill. The waiter didn't look at us, he just dropped it on the table. My friend is reluctant to leave a tip because the male waiter's name was on the bill. If it had been the young lady's name, he would've had no problem leaving a tip because she is still in the learning phase. We take the bill up to the register where the manager is. The manager asks how was everything, my friend says... it was just ok... I say nothing and walk out.
On our way out of the place one of the workers is standing right outside the front door, smoking. So not only did we get bad service inside, we get to walk thru a puff of smoke on the outside. Needless to say, I thought it was just me being picky but after seeing sooo many reviews with a 1 star rating and about customer service, I was convinced I needed to write this review. After the first experience with one friend and now this experience with another friend, we have nicknamed the place Renny's (because Runny's was too specific). Unfortunately, 1st and 2nd impressions were pretty consistent.
Reviewed March 24, 2017
This Review is for ALL ** that maybe thinking about going to Denny's to eat, STOP!! Denny's is the most Racist establishment that I have ever visited. You would think that after being sued for Racism and Discrimination against ** in the past this organization should have learned a Lesson on Racism. My Story:
My name is Mary ** a very Proud New Member of AARP. On March 19th 2017 between the hours of 11a-12p I went to Denny's on 43rd Ave & Peoria in Glendale, AZ to utilize my New AARP CARD. As soon as I walked through the door, there was a podium with a sign posted on it that stated (Please wait to be seated). I stood right there in front of the sign, waiting to be seated (the only person in line). While I was standing there waiting, a ** Couple came in the Door and immediately upon entering the Restaurant, the Hostess/Manager looked around me and asked the couple how may he help them. At that point I spoke up and asked the Hostess/Manager, "What about me?" Hostess/Manager Replied: "Oh, Ok, what can I do for you?" Me: "You can stop being Racist. I will find a place to eat where everyone is Welcome."
I think another Class Action Law Suit is warranted. NOTE: To AARP I don't think this is the type of Establishment you want to sponsor.
Reviewed March 15, 2017
Never been treated so badly. Threaten to be stabbed with a knife by server. Always help them so not sure why. Even customers love me. But manager said I asked for it?? Verbal abuse. Customers always walking out. So I have no proof of this so I excused myself from this place. But think it's important to tell someone. Thank you.
Reviewed Feb. 28, 2017
I was in Denny's at the Altamonte Springs Florida location getting lunch with my family. We were greeted with so much warmth and pleasure by this young lady named Elenie or so I think that was how you spelled her name. She seated us, introduced herself and then began to take drink orders. She came back with our drinks and asked if we were ready to put in our food order. She asked if we wanted any cheese on or meals or if we wanted desert once we were finished eating. She was so so pleasant. I LOVED the service we had while she was serving us. She was very attentive and very sweet, always smiling and always making sure we had anything we needed. She is an outstanding person and Denny's is lucky to have someone like that!! I will be coming back to this location because of how wonderful she was and I will be bringing more family and friends so she can continue to be our server! She's such a sweetheart.
Reviewed Feb. 26, 2017
I and two other people went Denny's in Neosho MO on Feb 26 2017 and lady told us that she was taking any more customer then we walk out. My girlfriend call the Springfield Denny's to see if she was able to that. When I went back to go the restroom the lady told me to leave and then follow me outside and wrote my tag number down for no reason.
Reviewed Jan. 23, 2017
Ordered my food for take out, and my food was ready when I got there. Cashier wanted a tip, but refused because I didn't know who to give the tip to. Got back to motel, the $10 Philly was horrible because the bun was soggy and the sandwich just broke apart, what a mess. I ate the sandwich with a spoon because it was unbearable to eat it the normal way. No revisit for me.
Reviewed Jan. 17, 2017
On Monday, 1/16/17 at 9:55 p.m. I called in an order for a salad. Bernanett was whom I spoke with told me it would be 20 minutes. I asked her if it would be ready by the time I arrived. She then said it would be 25 minutes and she would get it started. I thank her. My past experiences my orders have not been ready when I arrive. Actually I gave them about 5 minutes more. Upon arriving the host, Gina was going over receipts before she acknowledged me. I told her that I was there to pick up an order and gave her my name. She goes to the kitchen, on the way back she stops and speaks with a customer at the counter instead of letting me know what was happening.
I looked at her and she didn't give me a glance. So I walked over and asked about my order. Gina replies: "Oh they are getting it ready." I then told her to forget it and that I didn't want it anymore and left (I was on my way to work). What kind of personnel do you hire? I understand that in a small town like this it's hard to find good help BUT PLEASE train them to be professional. If we are given a certain amount of time that the order will be ready, HAVE IT READY!! I have been in your restaurant when people have walked out because of quality of service and the wait period. I'm hoping this matter will get resolved one way or another. Oh this happened in Pecos, Texas. Thank you.
Reviewed Jan. 9, 2017
My experience at Denny's city of commerce - there was a young woman at the cashier. She didn't speak English at all and it is hard to communicate with someone does not speak English. They need someone to speak English and Spanish because the cashier did not understand me. I wanted to split the bill with my mother and I told her to split the bill and she didn't understand me and cashier added it up all together on one bill receipt for our meal on my mother credit card.
Reviewed Jan. 6, 2017
The Denny's in Moses Lake, WA is a complete joke. The morning cook is James, wears a name tag that says Mickey. From the day the Denny's opened in 2016, he has constantly discriminated. I have complained at least 100 times to management, and corporate and nothing is done about it. Monday, January 2, 2017 the cook proceeded to refer to me as the **, and do the same things to trigger my PTSD. I left without incident after paying. When I returned 2 days later, I was informed that my fiance and I are kicked out because we complained. My hopes are that they have a different outlook after my attorney has spoke with them.
Reviewed Dec. 12, 2016
The girl at the cash register was very nice, but a second after I took out my credit card I handed her my A.A.R.P. card for the discount... "Oops I don't know what to do because I just pushed the card through, sorry." she said, and I asked for the manager. So the girl didn't know what to do, and then the manager said there was nothing he could do. Well he could have reversed the charge, and then given me the discount. He could have done something about it, he just didn't care to do his job. Also my bacon that is ordered to be crisp, should not come to the customer like it was boiled.
Yes, this is the first time I’ve been here in over twenty years, because when I went on vacation years ago with my entire family, we gave our order to the waiter and I asked the him to hold off putting it in for about three minutes until the prices dropped for the morning specials. Well, he put the order in immediately, and I was charged quite a bit more for their lack of consideration.
Reviewed Dec. 3, 2016
I would not recommend the Denny's in Traverse City as it stands. They served me raw pancakes for breakfast. I didn't realize it until it was later in eating them because they had a pumpkin cream cheese filling. I complained about the pancakes. The waitress did offer something else, but I really didn't trust them at that point. They then argued with me defending the fact that they were raw, and that people sometimes like them that way. One person at the desk said that I should give them another chance because she would do that. Oh really? Unfortunately first impressions are lasting with a brand new business, as they opened a week prior. So they gave me 15 percent off my bill. That was an insult as far as I am concerned. I asked to speak with the manager while all of these conversations are going on at the desk about the pancakes.
The staff said she could not come out because she was busy counting money and could not be disturbed. She later did call me and hung up without leaving a message. I wasn't sure who was calling but called the number back and discovered it was Denny's. I tried calling her with the staff redirecting my call so she would answer it. She did not want to be bothered and outright lied on the phone. There was no argument, or much if an exchange, but she stated that they gave me 15 percent off so that should win me back. I said it didn't. She said she would call me back so she could take my address down and send me a coupon for a entree. She never called and her tone gave her away in that she had no intention of doing anything.
I wouldn't recommend this restaurant to anyone. Their manner of handling a complaint was beyond poor. Their staff arguing with the customer after they made a mistake added to the problem. Their manager who apparently does not want to deal with problems compounded all of this. In the past I ate at Denny's in Grand Rapids MI and didn't care for their food. This confirms what I thought of before: don't waste your money there. There are plenty of other places to eat out at in Traverse City.
Reviewed Oct. 31, 2016
So surprised to read so many negative reviews of Denny's. Both locations, at least here in Flagstaff, are terrific. The food is fresh, tasty and affordable and does not have that "pre-made and shipped-in" aftertaste. The full plate-banana split is decadently delicious and their 2-4-6 menu (especially the Biscuits and Gravy), at times, is "just enough." From what I've seen, Denny's is striving to do everything as right as possible; but, I understand that there are locations with poor management that might not 'meet the bar.' But if you're in Flagstaff or Camp Verde, you won't be disappointed.
Reviewed Oct. 2, 2016
I will never go to Denny's again. They are very consistent at not giving you your whole order. Then when you call to go back... they have an attitude & give you undercooked meat at bread instead of toast... dining in can't be much better because when I went back to pick up the rest of my order people left because they saw several open tables but no one would seat them. I gave Denny's way too many chances. management gave me a $10 gift card one time so I gave them a few more chances... but NO MORE!! They are very consistent at giving me INCOMPLETE orders & UNDERCOOKED FOOD!!! 2 THUMBS DOWN DENNY'S! Never never again will I go to Denny's.
Reviewed Sept. 23, 2016
The waitress at Denny's South in Rochester, MN must hate her job and should not be in customer service! She always makes us feel bad for inconveniencing/annoying her and scolds us when we politely ask for something. We always give a 15-20% tip so it can't be because we're poor tippers.
Reviewed Sept. 12, 2016
If their staff at my location (Roanoke, VA) doesn't want to seat customers and wait on them, I suggest Denny's considers shutting down. This is the closest Denny's to my location. Several times over past month I have attempted to dine there but am ignored, never seated and thus leave without being seated. Yet, staff there has full view of customers waiting to be seated. Even at the entrance podium. This facility is a "blister on the ** of profit" perhaps by corporate design as staff there shows little if any interest in serving customers. I have been a regular there for past 5 years, but no more.
In general, Denny's local staff has always demonstrated a negative attitude toward service. But recently, has progressed toward not even seating customers. Apparently hoping we would just go away. So I have on my last few visits in full view of staff watching me walk out the door after waiting 5-11 minutes without being acknowledged I am standing there, politely waiting for a table. No more... Have a nice day. Without me of course. Your wishes are my motivation. Side note: Denny's website will not allow one to complain without a sales receipt (store number needed). Very clever. "Hear no evil" policy. Denny's corporate should be admonished by investors if any out there to resign.
Reviewed Sept. 2, 2016
Denny's, 4330 Fox Valley Center Dr Aurora, IL 60504. I have been going to this location for over 10 years. When I think of the ordeals that I have witnessed over those 10 years, I simply feel amazed. I hardly can believe that the restaurant is still open. I imagine that part of the reason must be that the patrons cannot be regulars. Please allow me to explain what prompted this letter. I work and live locally. Being that my job is in an office, we like to go out to lunch. I feel very fortunate that in the Naperville area, there are a plethora of restaurants, diners and fast-food establishments, to choose from. I want to be clear, as a customer, we do actually choose. Unfortunately, I am choosing to no longer to be a Denny's customer. Each time my friend and I choose to go to Denny's, I always leave upset and frustrated.
Our waitresses, they are wonderful, once they actually have time to come to the table to offer a beverage. Efficient, kind and smiling. After we order, I think that perhaps, this time will be different. Then I take a look around and see it is the same old scenario. Dirty dishes on the table, sitting and waiting for our waitress to clear. Listening to the waitress update the other customers that sat down before us, which their order will be out anytime. Overhearing another waitress apologize and make excuses for the kitchen that they are short staffed. Like I said, I was what would be considered a regular so being short staffed in both the kitchen and on the floor is not a bad day, it is a regular day.
My last visit was just yesterday, September 1, 2016. When we walked in, we waited to be seated several minutes. This is unusual since we take our lunch between 11-12 in order to avoid the rush, but no big deal. We waited, and waited. Looking around, I can see that our waitress is training a new waitress. I can also see that there appears to be 3 waitresses, including a trainee, which is servicing 3 different sections. I have never been a waitress, but I knew that we would not make it back to work by noon even though our office is 1.6 miles from your establishment.
When the trainee brought our drinks, a Coke and an iced tea, we were happy. Then we waited and waited. Finally, we place our order, but before doing so, we let the waitress know that we were on our lunch and had to get back. This was after being there for hour. She apologized and mentioned that the manager is helping out as well, and that she would let them know that in the back.
11:45 or so, we get our lunch. At 12:00:18, we paid our bill. We were used to it. Being late whenever we decide to go to Denny's. I have just had enough. Having many years in being a manager, I know why we continue to have the same experience. Short staff and no support for the staff--BAD MANAGEMENT. I don't understand it. Why wouldn't a bus person be hired so 1) the customers would not have to look at a dirty tub of dishes or a mess made at the table, while they are having their meal, and 2) to free up the wonderful waitresses that you have? I don't understand why there would not be one or two more people available to help out when there are trainees or perhaps and especially busy day? Someone to help at the register and while they are waiting on paying customers they could clear dishes? Or how about a dedicated person to scrub that place down. It was just remodeled and it is just filthy.
I used the ladies bathroom while waiting for my lunch, and when I walked into the bathroom, the stale stench of urine just permeated. When I sat back down, I told my friend that this would be the very last time I will ever come here. It is sad, it really is. This location has some really great waitresses and the cooks do a good job as well. However, it is obvious that the management is lacking, and I mean upper management. I imagine that the location manager has been given strict guidelines in terms of over scheduling. That is a mistake. Filthy bathrooms and floors, dirty dishes just sitting on top of tables in the dining room, customers waiting and waiting. It is obvious that Denny's VIPs and Executives do not care. Therefore, I do not care to eat lunch or dinner there ever again.
Reviewed July 22, 2016
I have enjoyed the milkshakes here, they are great and reasonable. But for some reason the last 5 times instead of getting the full milkshake with the left over tin with the extra in it they have given me a cheap ** to go cup like medium size. I never ordered a to go anything. And what they throw the extra away.
Reviewed July 13, 2016
Called to place a pickup order at 12:18AM. Called several times, no answer. 4th attempt, phone answered, asked "If I could hold". Answer, "yes." Still on HOLD TEN MINUTES LATER I gave up, got into my car and drove to Denny's. There were 5 people in the restaurant. Placed an order for a club sandwich and it was served pretty quickly. Tried to pay at the register, but no such luck. After fiddling with the cash register for a good 5 minutes, waitress goes to get some help. Help arrives. They had not put a cash drawer in. Really.
But wait... You have got to hear the real reason I am writing! It seems that when I got tired of waiting on hold, I forgot to hang the phone up and when I got back home, I WAS STILL ON HOLD. YES!! Still on hold. I could still hear the people in the restaurant. I may wait for a lot of things in life, but I will surely never wait for a Denny's waitress ever again. I will eat out of a vending machine before I will ever step foot into another of their restaurants. I just want to see how many social media outlets I can share my story with. I have the entire 1 hour and 9 minute call recorded. I'll have to listen to it to see if I can hear myself complaining about being on hold for so long after I gave up and drove to the store. Maybe we can make something good for Youtube!
Reviewed June 30, 2016
I go to Denny's in Carol Stream Illinois about 4-5 times a month. I have 4 daughters. I have always go using a coupon for 20% off my phone. Well today they would not let me use my coupon. First they said it was expired which it was not. I made the image clear and then they said it had to be printed out. I said I always come here and use my coupon. Still refused. So I just paid the bill. But before I left I heard her tell the couple sitting down about using a coupon from online. Really rude. Deny me with my kids but okay for a couple to use.
Reviewed June 17, 2016
I want everyone to know that the air conditioner isn't working well at Denny's in Rosenberg, TX. How can they be working in those conditions when it's so hot outside!! I can't see how the owner of this Denny's care about his customers and most of all his employees!!!
Reviewed June 10, 2016
Well, we have been going to the Denny's for a long time, today we all went as a family and the food was horrible. Cold and dirty and a guy was cleaning a booth with knifes from the kitchen. No Manager. And for 35.20 it was not worth it. I am thankful no one got sick. I will never go there again!
Reviewed June 5, 2016
I tried Denny's for the first time a few years ago when our family went to Los Angeles CA. Food was pretty good, there was a great selection & the serving was pretty satisfying, but the best part was that it is open 24 hours. We were tourist back then, our flight arrived at around midnight (or at least late at night) and we were pretty hungry. We stayed at Day's Inn (if memory serves me right) but the cafe near the lobby was closed. For a tourist arriving in the middle of the night, hungry, Denny's is a life saver. Good food available anytime. Thanks Denny's.
Reviewed May 20, 2016
Excellent service 9.9 out of 10 times, milkshakes are still awesome. Now as for Cooks, they are always going to be one of those type of hit or miss type of professions. For the most part Denny's is still one of the only places you can count on to open 365/24/7, with fair prices for the quality of food. With that being said, and knowing how people think "based off of what I have read", Denny's has unfortunately received bad reviews because most people tend to go the extra effort to complain rather than praise. DENNY'S IS STILL ABOUT AS AMERICAN YOU CAN GET FOR QUICK, SOLID, AND RELIABLE FOOD CHAINS OUT THERE.
Reviewed May 3, 2016
I am a truck driver and have ate at restaurant numerous times over my 12 years with my current company. The last time I was here was about 1 month ago with a dry salmon dinner. This time I ordered the slow cooked pot roast which I have had before here. When I received it it contained three scoops of mashed potatoes and large piece of garlic toast, some vegetables and a small portion of roast beef. The price for this is $9.50. The roast beef looked like ground meat packed together and put onto the plate. I called for the manager and I asked what I was paying for. He stated that it was proportioned to 6 oz of meat. If I would have had a scale, I think it would have been less. Either way I had them take it back and so I ordered a good American Hamburger with fries. This will be my last visit to any Denny's anywhere.
Reviewed May 1, 2016
We went to Breakfast April 30th, 2016 at Denny's Restaurants. The stomach got sick - the whole family (3 adult 1 kid).
Reviewed April 25, 2016
My daughters and I try to patronize different food establishments once a week. Two weeks ago, I suggested the Denny's on Harbison Boulevard in Columbia, SC. I was aware of the past controversies regarding racial discrimination toward customers but surmising that those issues were resolved, decided to visit this established. I entered before my 11 and 15 year old daughters. I look **, but my daughters are clearly mixed race. I was immediately seated on the right side of the establishment, then my kids came in. The right side, as you enter, was full of **.
As each ** entered, they were seated far back in the left side. It was very obvious what was happening. There were tables and booths open on the right side, which was bright and sunny. So, why were the people of color relegated to the left? I do have to say that the food was great, as were the food and service. It was interesting that as were driving home, my 15 year old asked if Denny's was the company that got in lots of trouble several years ago for racial discrimination against customers. Some things never change.
Reviewed March 11, 2016
Tonight's service was horrible as hell at the Denny's in Springdale AR. Look at this plate, who the heck serves a dirty dish and have the guts to say it just came off the grill, the manager departed for the back and you can hear her and her staffs laughing. Didn't know you can put plates on a grill. FML!! From the manager to her staff on this shift were very unprofessional and rude. The other server look dumb like he has no high school education and the other dude looked like some kind of pot head. Only if there was an option where you can click "NO STAR" these idiots on this shift don't even deserve a star. Didn't even bother sitting, threw 20 bucks on the table and left to see how these morons would react! See how would they feel if they were in my shoes!!
Reviewed Feb. 28, 2016
I was visiting the Denny's in Lathrop CA. with a few of my buddies. Everything was great until I had to sent my food back twice. I eventually decided I wasn't going to eat and asked our server who was very nice, helpful, professional and very apologetic to please have the food taken off our bill since I didn't even touch it. She was more than happy to do so. She told us she would have to get it ok'd by her manager but it shouldn't be a problem. When our server returned she informed us that her manager refused to take it off the bill. So I asked to talk to the manager. She immediately came to our table. She immediately blamed the server by saying the server was a liar and that she has had issues before with the server about lying but she would remove the item off my bill.
When our server returned to our table I told her what the manager had said about her and it about put her in tears. This server was an amazing server with a great personality. And this was no fault of hers. I have been to this Denny's quite a few times and have heard the way this manager talks to her employees and it discusses me. She has no place in this company. If I was the server who waited on us I would be suing this manager for defamation of character. I left the server my phone number and told her if she decides to take legal action and needs a witness to call me. I will never eat here again.
Reviewed Feb. 22, 2016
After church Sunday Feb 21, 2016, 6 of us went to Denny's to have lunch. We arrived at one o'clock got our food at two thirty (230). A ninety year old was with us ordered nachos and cheese and we were done eating and she still did not get hers. They finally boxed it up and brought it to table to take home. We ask for manager who was not helpful and disturbed with us for complaining. We did not want our meal free. We just wanted to know why it took so long for our food. Even the waitress was upset about the wait. They were not that busy to explain why this happened. You will have to make adjustments before our church group goes again. Food was good but terrible long wait. Thank you. Manager said they were short 2 people in kitchen. They should have made a schedule change.
Reviewed Feb. 15, 2016
I was with my family, and she walked to us very arrogantly, whilst my friend turned and said "oh no ma'am we still not ready to order." She rudely says "who said I'm here for that. I'm here 'cause your child is very disturbing and you have your feet up on the chair." I was in shock and out of words. Then she walks away. One waiter comes and I asked "who is the manager here?" She jumps again and said loudly "I'm the manager here." I said "I'm not talking to you, I'm talking to him." And she said "if you don't listen to me I will refuse you service." It was so humiliating and obviously I had to get up and tell her what I thought of her while we were walking out without being served since we can't enjoy dinner on valentine's day after being threatened. We walked out! So upset, and so disappointed.
Reviewed Feb. 11, 2016
I had hair in my food. The biscuits and gravy was cold. Bad waiter! I can write more but what's the point!! I do not recommend this place!!
Reviewed Jan. 30, 2016
I have been going to Denny's for breakfast for years. Recently I had a Gastric Bypass. I always go with at least 1 or 4 people, and started ordering from the kids menu. I had a Gastric bypass and can't eat a lot. When I got there the first thing the waitress told me that there is a new manager and he wants kids only to eat from the kids menu. I told her about my current situation and ask to see the new manager Manuel **. He apologized and said that it was the head boss Angetio or Angel **. He told me to eat from the senior citizen menu. That is the same thing except that it came with toast and it was $3 more.
I told him I don't eat toast and that I was not going to order extra food to throw it away. In front of my company he asked if I had a problem economically. I said, "No." Is the principle. Why should I order from a senior menu when I'm not a senior but can't order from the kids menu when I'm not a kid. He was rude and disrespectful. I told him that, "I nor anyone I know will visit Denny's again." I also told him, "You prefer to lose money for your company than to make money." A very dissatisfied x customer. In Ponce P.R.
Reviewed Jan. 2, 2016
I needed to use bathroom and he the manager told me I could wait and was very rude about it to me. Bathrooms in restaurants should be kept clean at all times! I'm a paying customer. I deserve respect. I would go there a lot but unfortunately because of this experience, I never will again unless, of course, I receive an apology.
Reviewed Dec. 29, 2015
My kids likes very much to go to Denny's. After long time, I went to Denny's (12/29/2015) with my kids, located at Novi road, near 12 Oaks Mall. My son order an item that includes two Pancakes, sausage & egg. When he was eating first pancake and he bite something on his mouth and then spit it. Then we found that a sharp small plastic piece. We had complaint to the waiter and he was just asking us, "shall I bring another pancake" (without realize the mistake what they have done). What would have happen, if my son swallow that plastic piece? Waiter offered us $3 off for that one pancake. Finally my son refuse to eat remaining food and he told me that he doesn't want to come any more to Denny's. Same, I don't want to go to Denny's again.
Reviewed Dec. 1, 2015
I have lived in Salt Lake City since 1966 and have eaten at Denny's Restaurants both in Salt Lake and elsewhere hundreds of times. I have often sent employees for takeout orders at your restaurants when we were working on various projects. Over time, I have spent thousands of dollars at your restaurants. I may not be your best customer but I am one of them.
Earlier this evening, a friend of mine and I visited your restaurant at 250 W. 500 S. in Salt Lake City, Utah. When we arrived there were no children visible in the restaurant. We were seated at the extreme west end of the restaurant. We had gotten our drinks but our orders had not been taken when a family arrived with what I will be politically incorrect and call a screaming brat. When our male waiter returned, I asked that we be moved to a different location and we were moved to the extreme eastern end of the restaurant after being told that what appears to be a private room for parties and such was not available.
As we were being seated at the eastern end of the restaurant, a female waitress appeared and asked what was wrong. I told her that I did not want to sit next to a screaming brat. She immediately told me I was rude and that she would not serve me. She further stated that the child in question had some sort of handicap. Whether the child had a handicap or not I have no way of knowing. And, of course, it is totally irrelevant. I paid the male waiter three dollars for a Diet Coke that had been served and we left. We ended up eating at a Mexican restaurant directly across the street.
I have no objection to children. But they need to be well behaved if they are out in public. I attend concerts at our local Symphony Hall and I can assure you that such behavior would not be tolerated there. I attend plays at the Hale Theater and children under six are not welcome at that venue nor would children over six be allowed to remain if they were to cause a disturbance.
I am well aware that Denny's is a family restaurant. The fact that families are welcome does not mean that you should disregard the right of other patrons to have a peaceful meal. This incident is not the first time I have had to put up with unruly children at one of your restaurants. Two or three months ago I was eating with a friend at your 2100 S. and 900 W. restaurant in Salt Lake City and as I was being seated I specifically asked the waitress not to sit any unruly children near us. Within five minutes, a family came in with a screaming baby. That family was seated less than five or 6 feet from where I was sitting. My friend and I moved. However, on that occasion I was not told I was being rude when I asked to move nor was I advised that I would not be served.
As a result of that earlier incident, I have actually been patronizing Denny's less frequently and visiting restaurants such as sports bars and breweries where unruly children are less likely to be encountered. Over time, I have never witnessed any Denny's employee attempting to intervene to quiet unruly children or to ask parents to take any action to quiet them. It seems that anything goes.
Bottom line, I will never again set foot in a Denny's restaurant. Depending on the response to this email, I may elect to order takeout from time to time but even that is likely to occur less frequently than before. I am extremely offended by being told by your waitress that I am rude for expecting to have a reasonably peaceful meal in a public restaurant. I didn't catch her name as I should have tonight but it should be relatively easy to figure out who it was. As far as I can tell there were only two folks on duty serving at that time. We were there around 7:30 PM on Monday, November 30, 2015. You have a waitress with very poor customer service skills. She may think I am a mean, old crank with gray hair. To borrow a line from the great movie, Gone With The Wind, "Frankly, my dear, I don't give a damn." But Denny's should.
Reviewed Nov. 27, 2015
Arrived at Denny's Vernon, CT Thursday Nov 26th into Friday Nov 27th at 1:30am, the staff stated that there would be a 20 to 25 minute wait, there were approx 5 booths that had not been cleared and at least an additional 15+ booths that were clean and vacant. There was only seating for 6 people in the lobby and approx 20+ people waiting to be seated, they refused to seat customers at any of the vacant booths even when asked if we could at least sit at a booth knowing there would still be a wait, they refused making everyone stand in the lobby. I also asked for a cup of water while waiting and they refused stating they could not serve us in the lobby. We waited 34 minutes to be seated at one of the 20+ vacant booths.
Reviewed Nov. 25, 2015
When I was at this location there was only one couple eating, and only one waitress. The couple left shortly after I arrived and two men came in. The waitress with dyed blonde hair told these men she had been in the emergency room earlier that day due to "Ovary Problems and pain" and she went on to complain to these two men. This isn't something you want to hear when you're about to have dinner. The coffee I ordered tasted old and I asked if she'd make fresh. She appeared annoyed. Then the manager picked his nose then went to the "food prep" area and the cook preparing the food was also picking his nose. Neither washed their hands. No wonder this restaurant at this location isn't busy. It's quite disgusting and so is the staff.
Reviewed Nov. 11, 2015
My wife and I came in for Veterans Day breakfast. Our server, Amber, explained to us what we were able to have. She was a very nice young lady. Was very busy but the manager she had to deal with was very rude, spoke in a horrible manner. My wife was VERY DISPLEASED! For her to tell the girl "Oh, SHUT THE HELL UP" was so UNPROFESSIONAL! I have never heard anything like this. Amber proceeded to take our order as she was holding back her tears. We listened to the way she spoke to the employees at the front desk who can do something about this. We were unable to speak to Amber as she didn't return. But why, when the same manager brought our food we asked for our server, she slammed our plates on tables and walked away? What will be done? My wife will never return. My granddaughter is her age. You should be ashamed.
Reviewed Oct. 27, 2015
I requested DICED jalapenos added to my nachos. The dish was served with sliced jalapenos. I asked to have them diced again. The entire serving was placed on cutting board and all contents were diced including the chips. Does anyone other than me find this unbelievable?
Reviewed Oct. 26, 2015
I usually dine in at Denny's but I decide to do take out. I ordered large nachos. To my surprise, it seemed the Gita handful chips put it in the container and put a spoonful of tomatoes cut up. It like someone's leftovers. That large nachos are suppose to be for at least 2 people.
Reviewed Oct. 18, 2015
Very friendly hostess. Server was great checked back with us often and food was tasty.
Reviewed Oct. 18, 2015
My experience at Denny's was terrible, and on my birthday too. It took ages to get our food. And my eggs were flavorless, my hash browns were soggy, my bacon had no taste and was so hard my teeth are aching, finally, my cinnamon pancakes didn't have enough cinnamon on it so it was dry. The only thing that was good was my strawberry lemonade... And even that left a disgusting taste in my mouth. I definitely do NOT recommend Denny's.
Reviewed Oct. 17, 2015
The food was tasty and the service was good. I found it interesting that the bacon was actually skinnier than a butter knife. Must be higher pork prices driving them.
Reviewed Oct. 4, 2015
Was overcharged. Was not allowed see ticket, order wrong and forgot half my order!
Reviewed Sept. 30, 2015
Need 36 St Miami Fla - Me and my party ate a late night dinner and when we talk to pay one employee told me that the other one would check me out. She walked and the one that was suppose to check me out said hello to a white man, left me standing at the counter! She was a **!
Reviewed Sept. 25, 2015
The whole time I was there the waitress was very inattentive to me. Payed more attention to the elderly couple behind me. Aloof is how I would describe her. The first time she brought the check I still wanted more pancakes, never bothered to check up on me. Ordered the All You Can Eat Pancakes. I swear she forgot about me because she never came back to bring it again. After waiting for a very long time I decided to go the front register and just pay it. I even called them after I got home to let them know how ** her service was. I'm never going to this Denny's again. Located in Citrus Heights off Greenback and Sunrise.
Reviewed Sept. 22, 2015
We went to go eat at Denny's restaurant, around 12mn, Sunday, a group of 14. My sister ordered a grilled chicken on her menu. With the decent wait, our food finally arrived. She immediately noticed, it wasn't GRILLED, but greasy looking chicken. She then called the server, and then informed her upon asking the cook, they ran out of grilled chicken, so they decided on their own accord to give her FRIED as it's only the one available. They didn't even have the courtesy of asking her, or informing her? Of Any other choices perhaps of her choice? So bad service! I don't think I will come visit this place or any of my family. I for sure will tell my friends, to take heed of what they serve.
Reviewed Sept. 13, 2015
We got seated right away. When we went to order they were out of like 1/4 of their menu. The food's okay but it always comes out not even that warm. The service is slow. It's just bad. I'm never going back.
Reviewed Sept. 9, 2015
On September 6, 2015 at 3:12 am, we were seated and professionally greeted by our waitress who took our order for breakfast food. A few bites into eating, my boyfriend and I witnessed and managed to kill a roach that was running from one of our plates then quickly all around our particular seating area. The roach was seen by the waitress after it was killed, and we notified management on site of the disgusting and appalling experience. We have been told by the General Manager of that restaurant, who apologized profusely to us that someone else will contact us further in resolution of this matter. Last date of contact to General Manager, September 9, 2015
Reviewed Sept. 8, 2015
Me and my husband went on a romantic getaway. We went to Denny's, there were 3 people in front of us. When we got to the front of the line, my husband ask "how are you doing", the cashier/greeter say nothing but holds her hands up and yells "can someone come and release me", so she walks away. The second cashier/greeter comes up, we are still in the front of the line. She looks at us then yells "who's next", I look at her and say "hello we are next". My husband ask her do they serve tuna melt, she said no and yells out again who's next. We were so upset we just left, but to do that in front of all them people made us both humiliated, and yes we were the only black in there at that time. This was our first romantic getaway and this is how we started our day.
Reviewed Aug. 24, 2015
We were seated right away. I ordered a chicken type sandwich with no bacon. I received bacon plus the meal was lukewarm after waiting for a long time for it. Our server never came by to warm up my coffee. Have always loved Denny's but I won't go back to this one.
Reviewed Aug. 23, 2015
We entered the restaurant about right 4:30pm. The parking lot was pretty empty, got seated right away but the server did not take the order for at least 15 minutes. The dessert spoon was dirty... Another 40 minutes passed until we got our food (one prime rib salad, one d Steak). The Salad was waiting at least 10 minutes on top of the counter before the steak was ready and we got our food. The prime rib was very cold on top, some slices lukewarm. Salad plate was stained... not sure what with...
We were ready to leave, got a box to from the female owner/manager for the Steak and waited forever for the check. Never got it. We actually got up to pay to the counter where both owners/managers were standing and talking. Ugh. We only have one Denny's Restaurant in Fairbanks. Sorry my husband left the receipt at the Restaurant since we were quite upset. Thank you.