Chipotle Reviews

I had a very disappointing experience at this Chipotle location on Sunset Road in Henderson. When I arrived, nearly all of the dining tables were dirty and hadn't been cleaned. The serving line was running low on several items, and they were out of tortillas, dressings, and even steak because none had been cooked. The restaurant didn't appear to be well stocked or prepared for customers. On top of that, some of the employees did not appear to be very clean, which raised concerns about the overall cleanliness and food preparation standards. I hope management addresses these issues. Chipotle is usually much better than this, but this visit fell well below expectations.

Customer service is horrible. I remember when you could get a order from there for 10$. Now it's super over priced and the quality is not great. I can go to a food truck and get it cheaper and more satisfying. I don't recommend Chipotle to anyone.

Ordered a burrito for my son and found metal shavings in it. He almost swallowed it.

Picked up my order from Tacoma Pearl St location and they gave me someone else's order. I had to drive back and when I looked at the order and the container was smashed as if they were not happy. I complained it was wrong. I saw the container was also smashed and the burrito was hanging out of the wrapper. This is unacceptable and will not return to Chipotle. I want a full refund.

I am filing this complaint regarding a recent experience with Chipotle and the company’s failure to provide a fair resolution. I purchased three menu items and was extremely dissatisfied with the order. The portions were significantly smaller than expected, several ingredients were unavailable, and the overall customer service experience was poor. After contacting Chipotle Customer Support, I explained my concerns and requested a full refund. Instead of addressing the issues I described, I was offered a BOGO promotion, which I do not consider an appropriate resolution given the circumstances and the number of items affected.

Need reported to health board!!!! Rotten food, wilted and unwashed brown lettuce and left over crap!@!

BE AWARE: If you receive an offer from Chipotle on your Rewards list account stating 50% off an entrée, 815 points, meaning that you can get an entrée for 50% off the required points, don’t believe it. After you activate the offer, receive a QR code, and then go to the restaurant to get your entrée for 815 points only, they will charge you the other half in money, so you will be using your points and your dollars to get it, even when the Terms and Conditions states: Limit one FREE item per customer.

Noralinda **

I am a senior citizen and a retired Registered Nurse. There was an advertisement poster stating "Unlock free guac Scan to become a new rewards member & get free guac instantly." They charged me for the guac. I reminded the employee of what the sign said. He said, "That's for next week." I replied, " It states "instantly," not 3 days. We went back and forth. Another employee said, 'You want something free." The manager said, "i will call the police." I responded, "That's a great suggestion. Maybe they can define what the word "instantly" means." I never cursed, nor did I speak loudly. I reported the incident via email and did not receive a reply. I encouraged all my family & friends to not dine there.

Got a coupon in my email for a buy one get one free to use on my app and it will not accept it and it expires in 3 days, I have contacted customer service 4 times and they tell me to send proof of the email so I did this twice and they never got back to me! Customer service is the absolute worst.

This is the 2nd time that I have been to this particular location (Chipotle - 4953 Centre Pointe Dr., North Charleston, SC, 29418) where they have been out of KEY items. I specifically went to This is the second time I’ve visited this particular location (Chipotle – 4953 Centre Pointe Dr., North Charleston, SC 29418) and found them out of key items. I specifically came in for the al pastor chicken, only to be told it would be another 15 minutes before it was ready. They were also out of grilled vegetables.

I was racially profiled and deeply offended by the manager! The manager's name is Esaul **. I do plan on pursuing legal action towards him and the store. It is NOT ok for him to speak to people the way he does. I also left a google review for this location and was NOT surprised that they have a lot of 1 star reviews. A lot of them dealing with poor management and service.

I had yet ANOTHER bad experience at my local Chipotle in Calhoun, GA. I contacted corporate via their website, including uploading a photocopy of my receipt as required, then when I received correspondence from their so called customer service, they again asked me for the receipt. I had already thrown it away since I had already uploaded it, and they then demanded my credit card info, dates, times, ordered items, etc., etc., despite the fact that I had already given them the receipt picture copy plus all my other info. I refused to give them my credit card info, for obvious reasons, and told them to LOOK AT MY FORM and get it from there, and instead of rectifying the issue or offering ANY customer service, they emailed and stated that they were "considering this matter closed and ending the interaction". ZERO customer service!! It's like they do that entire thing ON PURPOSE so they can tell you to screw off.... CHIPOTLE SUCKS!!!!

A few weeks ago I received an email promotion from Chipotle. The picture in the email (as shown in the attached photo) said 50% off an entree and 815 points beneath. Since you can redeem 1625 points to get a free entree, so I interpreted the promotion as redeeming an entree using roughly only half of the normal points. To my big surprise, they insisted me pay the other half after taking away 815 points from my account at the check-out. Since there were several people behind me I didn't want to make it a scene at that moment. Essentially I paid the full price, half with points and half with money. I emailed the customer service a few days later and was told the promotion meant that way. It's such a deceiving promotion that I got sucked into it.

My review is not about the restaurant service but the use of their gift cards. I would advise customers to never purchase a gift card as I discovered they lose their value twice. I say twice because the dollar in general becomes worth less as time goes by and due to inflation. But Chipotle takes it a step further by devaluing your gift card for each year you do not use it. I had a $15 gift card which only had a value of over $11 when I finally used it. It doesn't make sense to me considering chipotle probably raised their prices in the last three years and gave me less value for my gift card as well.