Chipotle Reviews

Today we visited a Chipotle in Winchester VA. The restaurant was clean not only Tables but the floors. There was food in tables and on The floor all over. We needed to ask a staff member to clean our table to seat and eat but we not stayed because I was mortified with the dirtiness of the place.

This ** guy (**?) in the register was extremely rude. When he was putting my bowl in a regular brown bag, I told him to put it in a carry on bag since I have to walk with the food for 10 minutes to go to my office. He started talking to someone and yelled at me saying "Stop, I am talking to another person." He was not talking when I asked him the first time. I felt that was very rude. He said he doesn't care. I formally complained to another person I know for years there. He told me he heard what Fernando did and said and told me that he would let the manager know. All other people there are very nice and good people.

My son and visited the store on 86-87th and Wadsworth in Westminster Colorado. Very poor customer service, nothing but attitude while making our burrito bowls and when you watch the commercials on tv, the fresh logo is a lie, I stood at the counter watching a guy cut open a big bag of prepared meat to put in a pan to put in their food table to serve as well as bag of guacamole poured in a pan. As I was watching all of this all I could think was how desperate people are to really sell their food. Not cool especially the way prices are for food nowadays. Shame on you. If you are trying to sell your product you might want to hire people who actually need a job and enjoy their job to a degree. Will not be giving them my hard earned money again.

Manager charged me $8.65 for a single bowl of brown rice. Nothing but rice. He stated "we have to make money". This is absolutely crazy. This location is at 9395 Atlantic Blvd Jacksonville FL. I have gone to over 5 other Chipotle in the Jacksonville area and they charge me $1.97 for a bowl of rice. This place is ridiculous.

I got a bowl the new steak. It was cut up so small and the bowl was good but protein didn't even resemble the commercial. Tasted like it was sitting there and it was 12:30. For the price not happy with it. It was the Chipotle in Boardman, Ohio.

Chipotle is no longer a value. One bowl can cost over $20 and $7 for an extra side of steak. The bowls only look half full. The food is never hot, the restaurant is always messy, and nobody looks happy.

Quality can be a bit inconsistent, but I had a great experience today with a chicken burrito bowl. All ingredients were fresh and I was surprised at the quality. Service was quick and the price was reasonable. Thanks!

I use to love Chipotle, but their Customer Service is terrible. It’s not the same. And their staff are unfriendly, and sometimes rude. If you have an issue, it’s unfortunately now outsourced overseas for any comments. You can’t even talk to the restaurant manager anymore. And you get no apology or compensation. I stopped going there indefinitely.

I went to the location at 250 Utica Ave and I tell you I will not be back to this location. Walked in and it seems like they already started to prepared to close even though there were at least 2hrs to go. One person was cleaning the food station while the food was being served to the customers. There were no beans, no gravy, no vegetables, only chicken, steak, brown and white rice with guacamole, Pico de Gallo and spicy sauce. I ordered chips as well. When we got home, the food was very dry, the chips were stale and we didn't finish our food because of it. Even though it's in the neighborhood and convenient, the experience is not worth going back a second time.

The beef was dry. If I didn't know any better one would think it was beef jerky. At the time they didn't have any chicken so I had to wait several minutes. As far as could tell they were only grilling a few pieces of chicken at a time and when I got the chicken it looked it had gone through a grinder. They didn't have any "fresh" tomato salsa nor fajita veggies. The rice was not moist but dry. I ordered a small soda but they only had the large cups. Oh, I forgot, they made no effort to evenly spread the toppings over the rice. Any idea what it's like biting down on a big glob of sour cream. The time I ordered the meal was about 4:00 pm 8/21/23. Others I have spoken to all had similar experiences--check the rating. Seriously, you can get a much better burrito for far less money from a roach coach than eating at Chipotle.