Chipotle Reviews

Scandalous experience. Total was $6.10. Gave cashier a $20. Returned $13.00. I said where is the .90 cents. Said there was no change to give me. So I handed her a dime. Said to give me another dollar. She repeatedly refused claiming nonsense that was absurd. Then started shouting that I was bitching over a dollar. MY DOLLAR and SHE was the one bitching. She said she couldn’t open the drawer “just because you want a dollar”. What? This is CRAZY INSANE. I said I was going to call the police, she said go ahead. The manager came out. Someone else who worked there opened the drawer and handed me a dollar. This person is OFF THE RAILS and I am thoroughly disgusted with her and the manager who did nothing. It was another innocent witness employee who straightened it out. Absolutely the WORST retail experience I have ever had.

Beware. Chipotle appears to be scamming people in online orders and not providing refunds. I made an order at the Monroeville PA store for delivery. It was delivered but was missing an item. I used the app to try to resolve it and it was an AI chatbot confirmed the order but instead of refunding me it gave me a point rewards coupon for a free item instead of a refund. I made this order online because I couldn't make it into the store. This resolution requires you go into the store. I tried calling the store and the guy on the phone said we can't do anything. I made it clear that I paid for an item and it was not given to me so I'd like a refund for that item. He said he can't.

In my frequently visitations to the restaurant at 5290 Beltline Rd, Dallas, Tx 75254, Manager ** (and other managers) are always friendly and helpful in making my experience one to remember. The food is fresh, counters are clean, and the lobby is welcoming to dine in. If you are in the area and hungry for a well-balanced meal, I highly recommend this location.

Food was dry. Doesn't take cash for some unfathomable reason like a normal restaurant. Cashier says this was posted. Yet I looked and nothing was there.

I’m a third party delivery driver and while waiting for my order I saw a sign on a stool “don’t seat down on this chair”. If this is how young people spell today, shame on all the teachers and professors that didn’t teach them correctly or ignored the misspelled words.

I had a very disappointing experience at this Chipotle location on Sunset Road in Henderson. When I arrived, nearly all of the dining tables were dirty and hadn't been cleaned. The serving line was running low on several items, and they were out of tortillas, dressings, and even steak because none had been cooked. The restaurant didn't appear to be well stocked or prepared for customers. On top of that, some of the employees did not appear to be very clean, which raised concerns about the overall cleanliness and food preparation standards. I hope management addresses these issues. Chipotle is usually much better than this, but this visit fell well below expectations.

Customer service is horrible. I remember when you could get a order from there for 10$. Now it's super over priced and the quality is not great. I can go to a food truck and get it cheaper and more satisfying. I don't recommend Chipotle to anyone.

Ordered a burrito for my son and found metal shavings in it. He almost swallowed it.

Picked up my order from Tacoma Pearl St location and they gave me someone else's order. I had to drive back and when I looked at the order and the container was smashed as if they were not happy. I complained it was wrong. I saw the container was also smashed and the burrito was hanging out of the wrapper. This is unacceptable and will not return to Chipotle. I want a full refund.

I am filing this complaint regarding a recent experience with Chipotle and the company’s failure to provide a fair resolution. I purchased three menu items and was extremely dissatisfied with the order. The portions were significantly smaller than expected, several ingredients were unavailable, and the overall customer service experience was poor. After contacting Chipotle Customer Support, I explained my concerns and requested a full refund. Instead of addressing the issues I described, I was offered a BOGO promotion, which I do not consider an appropriate resolution given the circumstances and the number of items affected.

Need reported to health board!!!! Rotten food, wilted and unwashed brown lettuce and left over crap!@!

BE AWARE: If you receive an offer from Chipotle on your Rewards list account stating 50% off an entrée, 815 points, meaning that you can get an entrée for 50% off the required points, don’t believe it. After you activate the offer, receive a QR code, and then go to the restaurant to get your entrée for 815 points only, they will charge you the other half in money, so you will be using your points and your dollars to get it, even when the Terms and Conditions states: Limit one FREE item per customer.

Noralinda **

I am a senior citizen and a retired Registered Nurse. There was an advertisement poster stating "Unlock free guac Scan to become a new rewards member & get free guac instantly." They charged me for the guac. I reminded the employee of what the sign said. He said, "That's for next week." I replied, " It states "instantly," not 3 days. We went back and forth. Another employee said, 'You want something free." The manager said, "i will call the police." I responded, "That's a great suggestion. Maybe they can define what the word "instantly" means." I never cursed, nor did I speak loudly. I reported the incident via email and did not receive a reply. I encouraged all my family & friends to not dine there.

Got a coupon in my email for a buy one get one free to use on my app and it will not accept it and it expires in 3 days, I have contacted customer service 4 times and they tell me to send proof of the email so I did this twice and they never got back to me! Customer service is the absolute worst.

This is the 2nd time that I have been to this particular location (Chipotle - 4953 Centre Pointe Dr., North Charleston, SC, 29418) where they have been out of KEY items. I specifically went to This is the second time I’ve visited this particular location (Chipotle – 4953 Centre Pointe Dr., North Charleston, SC 29418) and found them out of key items. I specifically came in for the al pastor chicken, only to be told it would be another 15 minutes before it was ready. They were also out of grilled vegetables.

I was racially profiled and deeply offended by the manager! The manager's name is Esaul **. I do plan on pursuing legal action towards him and the store. It is NOT ok for him to speak to people the way he does. I also left a google review for this location and was NOT surprised that they have a lot of 1 star reviews. A lot of them dealing with poor management and service.

I had yet ANOTHER bad experience at my local Chipotle in Calhoun, GA. I contacted corporate via their website, including uploading a photocopy of my receipt as required, then when I received correspondence from their so called customer service, they again asked me for the receipt. I had already thrown it away since I had already uploaded it, and they then demanded my credit card info, dates, times, ordered items, etc., etc., despite the fact that I had already given them the receipt picture copy plus all my other info. I refused to give them my credit card info, for obvious reasons, and told them to LOOK AT MY FORM and get it from there, and instead of rectifying the issue or offering ANY customer service, they emailed and stated that they were "considering this matter closed and ending the interaction". ZERO customer service!! It's like they do that entire thing ON PURPOSE so they can tell you to screw off.... CHIPOTLE SUCKS!!!!

A few weeks ago I received an email promotion from Chipotle. The picture in the email (as shown in the attached photo) said 50% off an entree and 815 points beneath. Since you can redeem 1625 points to get a free entree, so I interpreted the promotion as redeeming an entree using roughly only half of the normal points. To my big surprise, they insisted me pay the other half after taking away 815 points from my account at the check-out. Since there were several people behind me I didn't want to make it a scene at that moment. Essentially I paid the full price, half with points and half with money. I emailed the customer service a few days later and was told the promotion meant that way. It's such a deceiving promotion that I got sucked into it.

My review is not about the restaurant service but the use of their gift cards. I would advise customers to never purchase a gift card as I discovered they lose their value twice. I say twice because the dollar in general becomes worth less as time goes by and due to inflation. But Chipotle takes it a step further by devaluing your gift card for each year you do not use it. I had a $15 gift card which only had a value of over $11 when I finally used it. It doesn't make sense to me considering chipotle probably raised their prices in the last three years and gave me less value for my gift card as well.

We’re here at 1918 Skibo Chipotle for the Bogo. Before standing in line we asked were they gonna service everyone already in line before 1600. They replied yes! At 4:02 they announced they will not services anyone else, even though we’d been in line since 3:15. This was wrong & unprofessional. There was zero compensation whatsoever. This is very SAD. They always not standing by their word. Chipotle does this to get folks out & then there’s always some catch22! WHY! Are you all looking to be boycotted, because this has become a awful habit with this company…🤯

Both meat and pepper and onion portions were meager. When you ask for a little extra meat, they charge it as double meat which practically doubles the price. Person behind the counter was surly and borderline rude. Store in Lockport, IL.

This review is not for Chipotle but it is for a specific person at the Henderson, NV St. Rore Chipotle store... There is a woman who works there by the name JAN... This lady is a workhorse, she multi-tasks so much she secretly has to be a superwoman... She helps customers, she makes food, she preps food, and she cleans counters/floors, all while she is smiling under all that pressure and always pleasant and polite... WOW!! Hey Chipotle managment this lady is worth a huge promotion. Whatever you pay her you should triple it, and promote her out of the store and into a corporate position... She is AMAZINGLY GREAT!! Chipotle, you are lucky to have her...

This location in Jacksonville on Skymark Dr needs new manager. The place is nasty and everyone is standing in back with one guy one guy on the line with manager handling online orders with online customer having to wait because the manager and grill person did not monitor the line. Guess what? They ran out of chicken. No chicken even on grill. This location needs a new manager.

Today I went for the dinner hour in Irondequoit NY. This is the 3rd time in a row that I have gone there, and they were once again out of the Roasted vegetables. When I inquired about the fact that, "This was the 3rd time in a row I have come and you are always out of Roasted Vegetables." The employee stated, "It's the Dinner rush." I asked, "Do we get a discount because you are out of vegetables again." She stated, "NO," I said to her, "You need to plan better." Do Better Chipotle!! The fact that it's the Dinner rush is not an acceptable answer.

I found a piece of metal in my food today. Took a picture if anyone is interested. Horrific experience since I brought a to-go bowl for my 3 y/old. Haven't been in Chipotle for a while and not planning to eat there EVER!

Local Chipotle seems to have big turnover in staff. Yesterday had a bowl with unshredded carnitas in large fatty chucks. Added stuff plopped in one spot and not spread.

I stopped going to any of these place due to crap service and the portions too small. Also, I don’t support a business that their CEO gives 15k$ to ICE. Abolish ICE.

I cannot believe it. Today was the first time in a long time that the chips weren't stale or greasy! Over the years Chipotle has plummeted. The quality and quantity made me stop going. I quit eating there.

The food sucks, hard rice in any burrito is garbage. Spineless company, an absolute embarrassment to common sense. Won't go there again, won't recommend it. Let's see if the unemployed online degenerates they cater to can keep this sinking ship afloat or if it will go under before its next ecoli recall.

Chipotle cut their bowls earlier this year. Now they're selling high protein bowls🤣🤣. I seen on a tv ad today. They need to realize we know and seen the cuts. They made we can go somewhere else and get more for our money

I have been to Chipotle several times and the food was good and portions were generous. However, the restaurant I was going to become dirty looking all the time. Tables were not wiped and the kitchen looked the same, so I stopped going.

Just nasty and cold food, no fresh ingredients. I think it was made last week. There was hardly any beef. There was two pieces of lettuce. So, Stay away from the Puente Hills and Albatross Chipotle Mexican Grill.

I have been a loyal customer at Chipotle for many years, often recommending the restaurant's offerings to friends in discussions about healthy eating. However, I would like to bring to your attention a concerning experience I had on December 22nd at approximately 7 PM at the location at 11513 Regency Village Dr, Orlando, FL 32821 (#**).

Came for a Chicken Burrito Bowl. They had no chicken in the middle of the day, got beef. Beef was gristle, spit most out. Other ingredients seem over processed. No sugar free or chemical free drinks available. Where is the unsweetened ice tea? All tables were dirty, environment depressing. They could not print receipt.

I have been to enough poor quality Chipotle's over the years, but this is #1 the WORST...all of the above in the check boxes before this screen... Firstly, I walked into the restaurant and the THREE employees were just standing around doing nothing, including the new recruit. The meat I ordered was well done and dry, nothing like the photo displayed, but worst yet, was the drinks were ALL empty, and when I requested at least ice, they said they now had customers to wait on...true, the line did accumulate, but all those people will need fountain drinks, and I should wait for all of them to get the drink i paid for??? There was no use talking to 'Liliana' ?(the ** manager) as she stonewalled anything I said.....

Walked into 2 Chipotle restaurants yesterday in Corpus Christi. They had their full Corpus showing. Both of these restaurants were Filthy. All tables were not wiped off and kitchen was in a T-totaled mess. Nasty is the word.

I want to thank the whole Chipotle. The customer service was perfect. The whole crew was very nice to me. It was my first time trying chipotle and Jay was the best. She made my food very very good. I will be back. Ps Ms. **

Horrible quality of food. My husband ordered food from Chipotle at Topanga Canyon Blvd., Woodland Hills, CA. The meat (carne asada) was mostly gristle: we could not chew it and spit most of it out. The guacamole had a half unmashed avocado thrown in. It was so hard it could not be cut. We did not finish our meals, but threw most of it out. We will never go back. Never.

Went into the store to order at the store on the corner of West Market and Cleveland Mass. One of the items I ordered was the Carne Asada Quesadilla. What I got was a child cheese with one side even after I verified with the server what I wanted. I didn't realize this until I got home. I went online to make them aware of the mistake.