Chipotle Reviews

I order from Chipotle occasionally. The food is generally fine, but my issue is that the name on the bag doesn't match the meal name on the website, so I never know if I am getting what I ordered. Please make the verbiage consistent. The most recent order was larger than previous orders so I think I may have received what I ordered this time because there was more food than I usually get when I order this meal. I ordered a high protein lifestyle bowl and the bag was labelled C Bowl, which I believe is Chicken Bowl.

The North Ocean City Chipotle is awful… They give you a ton of rice and beans and not much chicken at all… And… The amount is getting less and less. I will not go there anymore. It’s expensive and I’m not getting what I pay for. Also, it’s too spicy for my style.

I was charged $100 and given the receipt for the accurate amount of $34.04. When I called to get it fixed, the customer service line is AI and when I finally got a human, they were rude and questioned if it was my error instead of their employees at the restaurant. Still waiting to get my money back.

Kenwood, OH location sucks! 0 stars, if available! Inconsistent bowls & burritos. Paid for 1 w/ steak & barbacoa, but got a veggie. Been patronizing for years, won’t ever go back! Nice the service declined, I gave them 3 chances for improvement. They couldn’t do it! Q’Doba or Moe me instead, please! No corporate human to speak to rectify or report any issues. Just “Pepper,” the corporate bot. Good luck reaching someone! Dirty counters always. Dried sauce matted around the serving containers. Always running out of common ingredients midway through a rush & won’t replenish. Better hope you don’t order on DoorDash or the like. You won’t know certain garnishments are unavailable until you open your order to be met with meal disappointment.

Well lately it seems like they don't want to do their job in chopping the vegetables a little finer. They put in these big chunks of onions and peppers that you have to end up taking them out of your food.

I love Chipotle but the place was dirty, tables were not cleaned, the floors were dirty with crumbs, etc. The counters where they were cooking were full of food so was the counters where the register was. Not a clean place at all!

via the app and all I got back was an apology and invitation to reach out with any other concerns. My concern, what about a future free burrito. I guess pre covid and inflation took care of even a discount.

If I could give 0 stars, I would. This was the fifth time my order was completely wrong, and frankly, I'm done. The food was spoiled, the portion sizes were pathetic—barely half of what they should be—and the staff clearly couldn't care less. It’s like they either can’t read or just refuse to do their jobs. Are they even trained? Or just thrown behind the counter and told to wing it? What’s worse is that Chipotle acts like they want feedback with their little surveys, but nothing ever changes. It’s just corporate lip service. Don’t waste your money, your time, or your patience. There are better options with fresher food and people who actually give a damn.

This was our first experience at Chipotle as they recently opened in our town. My first impression was that there was not a lot to choose from. Burrito, Tacos and Bowls. We ordered bowls which were sufficiently abundant in size although sparse in the amount of meats in the bowls. The person waiting on even put the meat in and then went back and removed about a tablespoon full. None of the staff mentioned that there were beverages available. (The dispenser was around a corner where we couldn’t see it.) Their English was poor at best. Finally the price paid for the bowl was extremely high for what we received. The bill for two bowls with no drinks came to over $40.

Chipotle has completely fallen off. Don’t waste your time eating there. It will be a disappointment. I don’t know what’s going on. If you go in, you may watch flies getting your food and they act like you don’t. If you order online, you will not get the right person shot size for what you paid. The bowls are barely full. Nothing is fresh. It’s just bad. The only difference is you don’t get a chance to see the flies lying on your food.

Filthy tables, floors, chairs. No black beans, no white rice, 20-minute delay to cook it... they moved at half speed. Gross restaurant. Not used to Chipotle being so poorly run. Not many patrons here either.

Took more than 40 minutes to place order. Then found out online orders went to head of line. Line in store was very, very long but they were taking online orders and that was what they were concerned with more than the long line.

Chipotle has got to be an acquired taste. It’s not for me. I went once and that’ll be my only visit. I got some kind of bowl with brown rice, beans and some kind of mystery meat. It’s served like a sandwich shop. You walk down a line telling the employees what to put in it. I went during the first few minutes of the lunch hour, maybe 11:15am. I expected the food to look fresh, I was disappointed. This is the worst $17.99 I’ve ever spent on lunch. I wanted to try it so I did. Lesson learned. I’ll never cross the threshold of this business again. Horrible food. It doesn’t live up to the hype.

The restaurant was filthy, no clean tables, and the ice was overflowing onto the floor, which creates a huge liability. This is not the first time that the restaurant has been unsanitary…But the first time I decided to give a review. Chipotle does not make it easy to contact them and file a complaint. But, it seems that there are a lot of complaints on unsanitary conditions all over the US. This complaint is for the Defiance Ohio store. I hope the GM see the complaint or maybe an employee.

This was my first ever visit to a Chipotle, Ithaca, NY, location to be exact and because of this experience I will never visit Chipotle again. The restaurant was disgusting with food left on every table and all over the floor, no ice or utensils at the fountain drink area, the spoons by the register had some in the bin with food on them, they ran out of rice, and when I finally got to the counter to place my order (almost 30 minute wait to get that far) when I was asked for my order which was 1 soft taco because I was over it at this point, the waiter asked if I wanted a hard or soft shell and then walked away not to return; finally, after waiting another 5 minutes for him to return and worker finally looked at me long enough to get their attention to make my order, then it was another several minutes waiting for someone to cash me out.

This Chipotle is in a relatively new shopping center and it has always been clean and pleasant to go to. My wife and I went in there today and it's like somebody moved it to another city. Every single table in the restaurant was dirty so we couldn't find a place indoors to sit down. There were no forks in the can, and there were no napkins in the holder. The lemonade tasted extremely bitter, and we always brag about the lemonade at chipotle. The garbage cans were all full inside of the store and so were the ones outside when we went out to sit on the patio and eat. There was food and trash on the ground out on the patio and all of the tables, but one were also dirty. The floor inside of the restaurant looked like it hadn't been swept or mopped in two weeks. We were very disappointed as we have always enjoyed going to this particular chipotle. Management needs to crack down on this place ASAP or you won't have a store at this location.

My family and I love Chipotle so we were so excited that one popped up just down the street. We ordered from this location several times. The first few times the food was good. Lately the food has been cold and the order is always wrong. They are always out of something that we order. We love the watermelon lemonade and always order it, but rarely do we get it. When I get to the restaurant to pick up the food they are always fresh out. Today I asked them to replace it with the Minute maid lemonade and they gave me water instead. I ordered 2 chicken bowls with twice the protein (at around $15 each). 1 of them was fine but the other had just 3 tiny pieces of chicken and was stone cold. The last time I ordered a bowl they gave me a burrito instead. Then I realized that Every time I order through the app, and don't add a tip to the order that I am going to pick up myself, the order is wrong and usually cold. I will never go to this location again!

Order is ready 15 minutes after pick up time, and they always mess up the order. Today my chicken burrito has no chicken... Is anyone from management reading these habitually terrible reviews, or has everyone at this company completely checked out?

Warning Don't Order and Pickup in Chipotlane: 11805 Shawnee Mission Parkway, Shawnee KS 66203. Quite often you find almost no meat, and a bowl filled with rice. I don't eat rice or order it. I ordered black beans. There were no black beans. It feels terrible to get home and open your order and find your meal in a state that looks like a scam. I can only eat in the store to be sure of having what I paid for.

So had a very bad management experience. Went into the store the day after buying a burrito. Tried to explain the the manger that the burrito fell apart as I tried to eat it. It was obviously too stretched. Was asking for a remake but because I threw away the receipt long before leaving the store and explained that, the manager refused to make another or give a refund. Tried to explain that I was 64yrs old and not trying to get over. Just wanted a decent burrito. The manager Mr. ** at store # Ga-2706 Kennesaw was very insensitive and seemed as if I was interrupt him by having asked for him to resolve the issue. Love Chipotle but no recourse if you go to 777 Townpark Ln in Kennesaw, Ga 30144 dealing with manager aforementioned. Uploaded a Chipotle receipt for official verification purposes only. Not receipt associated with the order referenced here.

I would actually give this a zero. I’m honestly debating if I should even order from Chipotle anymore since the quality keeps lowering. The employees are not doing their jobs very well and we keep getting fed horse chow with sprinkled rice and beans for food. To whoever who made our food today, do your job well or quit. January 17, 2025. Order time 8:00 PM in Maryland Heights, STL, MO.

This is an awful fast food company. The employees at the stores are rude, and the customer service online is bad as well. I have had so many bad experiences, I will never go back. there are a lot of other restaurants that are much better. An example is Poppos in Bradenton/Sarasota. That restaurant is similar, but has professional employees and the food is much better.

This Chipotle is ridiculously sorry. They didn't have any chips, salad dressings or cheese sauce. There was no advertisement online to show what they were out of and refuse to answer the phone. This means your manager shows laziness as well as the other employees. The Chipotle on Forest Dr in Columbia SC is a much better and the food there is great. This Chipotle on Killian Rd need to change management as well as get better employees to work. It's sad when customers are paying money for food the service is sad. It's unacceptable, Clicking one star for rating is not even worth it, no stars should be clicked on for rating.

I ordered Chipotle from their online platform and my daughter picked it up. The total was $63. It was three entrees and several chips and salsa/guacamole dip. All 3 entrees had uncooked or very undercooked rice. It was inedible. One entree was a quesadilla but came without the tortilla and was just a bowl, again with uncooked rice. I threw everything away and could only eat a few stale chips. I tried to call the store and no one answered. To get help online you must only use their chatbot with limited complaints allowed. I received a few emails from customer support days later. A week after complaining I was given a coupon for one free entree if used within 30 days. $63 in the trash, 3 hungry people and I got a coupon for one person.

Overrated. WAY too expensive and food is tasteless - the chips and salsa are decent but seriously food is not good quality and is tasteless period - MOE’S is wayyyy better and so is their queso hands down.

Don't go the Jacksonville NC location on Western Blvd. Very poor customer service! The male server acted like he was doing me a favor. Attitude is bad and food was scarce and cold. It used to be good once upon a time. Needs to work crew asap to save that business.

On more than a few occasions, I have gone to the Chipotle in D’Iberville, MS and they haven’t had fajita vegetables. For what I pay for a burrito in a bowl with guacamole, it’s ridiculous that they never have fajita veggies! I don’t like dealing with any traffic so I go early in the day. Today is December 14, 2024. I was there at about 2:45pm and they were completely out of vegetables. 2:45pm, in the afternoon, they were out. ONE manager, a few weeks back, once pulled some out of the fridge and cooked them. ONCE!!!

I ordered a salad with steak, black beans and tomato salsa. The steak was terrible. Fatty and chewy. The salad greens not so great too. The salad was not appetizing in the least so I tossed it. Very disappointed as I was looking forward to eating there not to mention the cost of purchasing the food. Very disappointed. I was really looking forward to the salad they show on TV ads. Unfortunately this was not the case for me.

I see they are raising prices, as well as charging for a bag at select locations. But why are you charging same price for a veggie bowl as a chicken bowl?? I ask for double white rice, no beans and no meat, why not put that meat in a cup and give to me.

I went to the Poughkeepsie, NY Chipotle and got a bowl. Once I started eating my food a dime sized piece of plastic was found in my food. I almost swallowed it. This is completely unacceptable. The staff needs to pay closer attention as this is very dangerous.

Do not eat at any location. This company is not upstanding by their products. I brought a product then however wasn’t able to get it because of family emergency. I gave the company all the information they asked for. At first they acted like they couldn’t find my order. I clearly sent it as they asked. End result I wasn’t able to get a refund or a store credit. 10.80 means a lot to this company after all.

If you know what you want, skip this location. They are ALWAYS out of something and it’s often the proteins or the sour cream or the corn salsa or the fajita veggies. Even when they have the fajita veggies, they are usually undercooked and crunchy. On the other hand, If you like crunchy green peppers in your burritos and you don’t care what kind of meat is in it or whether they have the ingredients you want, stop on in. Otherwise, don’t waste your time and gas, you will be disappointed.

Saw the commercial about the new brisket dish. Sounded really good. Ha ha joke was on me. A bowl full of dry rice. Some over cooked veggies, a teaspoon worth of meat and some very runny guacamole. Was definitely not worth the money. Didn't look at all like the commercial. This was not a good first time there. And my wife's food was horrible also. CHIPOTLE YOUR FOOD IS NOTHING THAT THE COMMERCIALS DEPICT.

Absolutely no help by Calling customer service!! The app does not allow you to transfer funds from a gift card to a payment method already on the mobile app. So if I have 4 gift cards for $10 each I have to use them separately since they do not allow more than one gift card to be added to the payment method, and nothing is ever $10 nowadays. Which means I have to use my Credit Card to complete. Ridiculous!!

I always go to Chipotle and get a taco with a few sides and this has always been enough. The last few times I have gotten a taco there has been barely any meat in it!! The portions were ridiculously small this time - how is this acceptable??? This taco isn’t worth $4 that I usually pay for the amount of food I got!!

We ordered Chipotle via GH today for our lunch. Both my son and I ordered burritos with fillings specified. Both our burritos were stuffed with white rice with a few sprinkles of black beans and tomatoes. This is not how it used to be a few years ago

I've been several location and they rush on serving the food and portion of chicken it's very low and also they shake the spoon size to size to make less portion, I was asking to put more. They ask "double". I said no I want the food spoon, they said that's the portion. I was so disappointed that I stop eating there and my family. They are so cheap and taking advantage when customers are really paying for the food.. They teach the employees to be cheap to all.

Went to the location in Margate, Fl after school with my grand daughter. I ordered a regular chicken bowl with nothing extra. I usually don’t check my receipt because I never have a problem at the Coral Springs location. I was charged for extra chicken. While waiting the cashier mixed up my order with the customer after me whose order clearly had a G and G for guacamole. The manager gave me the order and I told him that’s the wrong order. He then says to me, "I see you’re getting upset because you’re hungry." He then takes the bag, rips it open only to discover I was right. He also had difficulty refunding me the difference. The cashier looks like she was in training and spoke no English which is fine but the manager should have not assume that I was hungry. I’m a vegan and prepare my own meals.

I recently visited this restaurant for the first time, and I was extremely disappointed. My steak was undercooked, giving the whole dish a medium-rare taste that was unpleasant and almost made me throw up. The food was bland, unflavored, and honestly, it was nasty. I can’t believe the price I paid for such low-quality food—it was a complete waste of money. Based on TikTok reviews, I expected so much more, but this place didn’t live up to the hype at all. Honestly, I’d rather eat at Taco Bell; it tastes better than this mess and costs way less. If I could give it no stars, that would be my rating. I won’t be recommending this to anyone, as I don’t think it’s worth it.

I did not get what I ordered and I asked, "Was that chicken?" and she said yes with a bad attitude. I wish I would’ve followed my first mind and said I don’t want it. I will never go to this one again. (Tinley Park IL, location).

I've not had issues with Chipotle before but after this I will no longer order through door dash if at all. At least if we personally go in we can view what we are getting. Very disappointed.

I speak the truth. Today’s visit at Chipotle was horrible! 15-20 in in the line to the door. We got to the counter and one worker yells no more white Rice. Chips were weak, sitting area was filthy. Tables were dirty and stinky. Management attention needed.

Today was a first and last time I will go to Chipotle. I usually go to qdoba once a week however they were closed today so it forced me to try chipotle. I couldn't even eat the food. It was so bland, tasteless, and nasty. I got a chicken bowl and a side of queso and chips. I couldn't eat anything. The chips had no salt and no taste and the cheese was like a thick paste of that had no flavor. Chipotle didn't have very many options to choose from and the price? $18!! No thanks!!

On Sep 18th my family and I ordered around $63.00 in food from Chipotle. My partner showed up 20 min late to pick up the order due to traffic. To our amazement she was told the order had already been picked up. She said that the store was very busy and could not remake the food but, our card would be refunded. I immediately tried to call the store and find out what happen and make sure I’d see a refund, Instead I spun around in a frustrating phone loop that reminded me my order was picked up, hung up and offered no way to reach a live person. On Sept 30th I decided I waited long enough. I emailed the support team. Sadly it got just a little more frustrating when I was given an apology but told “It was outside of the window in which they could refund but thanks for letting them know for future coaching opportunities.“

My wife ordered a Burrito bowl and a chicken quesadilla for my son. Both are disgusting…Burrito bowl was served like it was for a dog….and the chicken in the quesadillas is burnt and super salty. Paid a bunch of $ for a nasty food…no chips either! I would definitely don’t recommend this location to anyone; Chipotle in Spartanburg, SC.

I decided to go back and this time was a good experience. The service was good and so was the meal. The serving line was stocked with fresh food and the employees were very friendly.

We ate today at a Chipotle at Westgate in Toledo, OH. I would give it a zero if I could. Staff all had an attitude. Rude. Condescending. We pride ourselves on being kind to others at all times, but it was a real effort today. The restaurant was a nasty mess. Tables open but not one of them were cleaned. I had to pull out a wet wipe to even consider sitting down. We came to try the “new smoked brisket,” as it looked so good when we saw it advertised on t.v. Believe me it does not look like that in the restaurant. It was all gummy, stuck together, and overcooked. I got chicken on my salad and had to spit out every bite I took because it was gristle. I gave up. Inedible. We vowed never to visit Chipotle again, and that’s a shame because it used to be so good.

Every time I've gone to Chipotle in Plattsburgh Ny, I always got plain white rice. This time there was cilantro in it. Please don't do this! Not everyone likes cilantro. Let people pick it as a topper if they like. It's ruins food that's expensive.

Disappointing Service and Overpricing at Chipotle – What Happened to Quality? I’ve been a loyal Chipotle customer for years, but my recent visit was a huge disappointment. It’s no secret that food prices have been rising everywhere, but how Chipotle handles this increase feels unjustified. The portions seem to be getting smaller, yet the prices keep climbing. I understand inflation, but there should be some balance between cost and value.

I love Brisket, so when I saw the ad on tv re: Smoked Brisket Bowl (being topped with a scoop of guac) I had to go to Chipotle and try it. When the server finished, I said what about the guac? He replied "that will cost extra". I informed him that in the tv ad the guac was included. He shrugged his shoulders and went on to the next customer. So the tv ad is false advertising..you do not get guac with your brisket bowl

I went to restaurant in Douglasville and was so shocked to see the serving area full of food needing to be cleared up. Employees were working without taking the time to clean area and when it was time to be served, I instructed the worker to clean the area prior to fixing my food. This irated the workers to the point of one worker telling me I could go to other restaurants and didn’t have to come there. I asked for the manager who was there on site and only comment was I couldn’t take pictures of how disgusted the food area was. I will never shop there ever again. I called corporate that night after all of this and still have not heard back.

We absolutely love Chipotle for their good practices regarding securing organic ingredients, freshly cooked, etc. and of course the delicious flavor. We go weekly and the staff is so hard working, friendly and helpful (I often have issues using my App). Food justice is important. So is employee justice. I rated a 3 above is because I think it's incredibly sad that Chipotle hasn't figured out a way for credit card customers to leave a tip for the incredible staff that makes it all happen. I like to tip, period and I like it to be easy and convenient. We always pay by credit card About 50% of the time, I don't have any $1s on me and I have to ask for change - which is a ridiculous extra time task to ask for the already over-worked staff... Fix this injustice Chipotle!!

The service was horrible, team member was spraying chemical cleaner on the line and food was right by it. A TM was preparing to go orders standing directly by the TM spraying cleaner. The items on the line were old, no pans transferred. Cheese sauce pan was very old, cilantro in white rice was very old. Rice on the spoon was dried out. Location 2675 Windy Hill Rd. Team member in back was on cellphone.

Horrible experience. I had a hair in my food so called to complain. I purchased in the store so called the store number only to get connected to a call center. "What was the zip code where you made the purchase? What is the last four digits of the CC used as well as the expiration?" "Why do you need that information? I can give you the unique code off of the receipt if you need to track the order and make sure I actually had an order." They then sent an email asking for a copy of my receipt or a bank statement!!! Fortunately, I had the receipt...although I had to dig it out of the trash, but what company asks for a bank statement to prove you ordered a burrito that they screwed up. Absolutely ridiculous!

I came to Chipotle to check out their brisket Quesadilla, I waited in line for twenty five minutes or so to get to the front of the line and be told that they didn't have any more brisket, then to be told they had it for the back line and to be asked to step aside so they can place my order then. They asked if I want double portions or single portion, I say double, they proceed to tell me I could have a single portion, I said fine as long as they are decent portions. Then tells me that if I was double portions I have to go online to place my order when I'm standing right in her face as walk in customer, The lady gets upset and tells me to leave. I've never been so embarrassed in my life. I will never go back to Chipotle On Brown Street in Dayton Ohio again. They have very poor customer service.

I recently visited Chipotle and purchased a salad thinking that I would be getting a healthy meal. Well, I had to throw it out after only a few bites because it was too salty. The salad consisted of baby lettuce, kale and spinach greens, black and pinto beans, mild tomato salsa, and salad dressing. Everything except the lettuce was overly salty. I don’t understand why restaurants think that food has to be salty to taste good when it’s actually herbs that make food taste best. How can people patronize restaurants if they are dead from heart attacks or strokes?

Ref Unique code **. This was our first time at Chipotle which had only opened a few months. The tables and floor were dirty. The staff did not seem busy and we wondered why it was that way. Maybe they didn't care. We ordered the A1 Pastor Bowl and asked to add the guacamole and were told it would cost $2.70 more. This was despite guacamole being on your advertisement picture over the counter. The taste of the A1 Pastor Bowl was mediocre at best. That seem like false advertisement to me. We also ordered small cokes and were charged $3.10 each which we thought was exorbitant. I doubt we will be back to Chipotle. This is a small town and bad news travels fast. If this what Chipotle has to offer this store won't last.

Your employees act like anything they put on that rice bowl or burrito goes out of their paycheck. Price up, portion down for the money. Very disappointed. Not going back again. Fix your internal problems and don’t cheat on people’s hard earned money.

5/19/24. I am writing after speaking with a friend of mine and I who have had similar experiences with your Uniontown location. Here is that the food doesn't taste as nice as the other restaurant. I was at the Union location yesterday. I observed that there were only 2 people in line, 4 people behind the counter and yet we spent a considerable amount of time in line. When I walked up to the counter, there was dirt and hair on the hard plastic separators between us and the food. The bins were not replenished, and what was there-lettuce was extremely brown ..not appetizing at all. I asked about replenishing the bins and was told they had no more lettuce...sorry. It was 4pm in the afternoon.

They’ve lost my business. Portion sizes and quality have both been heading south for a while now. Qdoba Grill won my business, I don’t have to arm wrestle them for the portion size I paid for. I hope they listen to consumers.

I tried Chipotle even though reviews were bad because I believe in a fair shake but I have to say the people are 100 percent dead on. The food isn't quality, isn't much to write home about but more importantly portion size is abysmal, It's just robbery.. Moe's is much, much better and portion size is generous at Moe's. Don't waste your money or time at Chipotle.

I drove to my local Chipotle at 12:15pm on April 26, 2024. There was a long line so I waited 15 minutes until I was able to order lunch to take home for my wife and me. When I tried to order 2 "Burrito Bowls" of chicken, brown rice and black beans, the order take said "We're out of chicken and we're out of black beans." I was astonished and asked the Chipotle employee how that could be. He repeated his statement about having none of those 2 advertised ingredient available. We made our own lunch when I got home. Then I contacted Chipotle via their website and explained what happened. In a few days, I got an email reply from: "Ronnie, Coordinator, Customer Care, Chipotle Mexican Grill." Ronnie "added insult to injury" by offering me a free soft drink!

I rate this one star because the floor was disgusting, the soda was flat, there was no ice, and the food was very overpriced. I would not come back here or recommend this to anyone or anybody. Also ,there was tons of workers behind the counter and there was no one cleaning at all.

At the Uniontown PA location I was placing online order. Couldn't order cheese on keithadilla so I decided to just get a bowl. Couldn't order vinaigrette with the bowl so I pull up to the pick up window thinking, "Okay. I'll just get it when I get my food." Nope. Kid at the window said, "You got to come inside to get it." I don't have a register at the window so I park and go inside. Only one customer there to give you a idea of how busy they was. I pay $3.15 for 2 dabs of vinaigrette!!! Why couldn't the kid at the window just grab them and ring them up on the register that was 10 feet behind him? Then insult to injury I get 2 quarter containers with vinaigrette. That is truly sad.

Do not go to the Chipotle on Limestone St. in Springfield. I experienced the worst service ever. The restrooms were cleaner than the food area and the crew members' attitudes were awful. No utensils were available and all of the tables were disgusting. Also you had to have a code to even use the restrooms. Totally unacceptable! 10/10 Do not recommend!

Well, this is SAD! For the second time in 9 months, I got sick from eating CHIPOTLE!! I feel stupid to go back but one might assume corrections are made. I complained of the first incident as well. This store is in Arroyo Grande Ca., Watch out people! I believe they mix in the new with the old guacamole that has been sitting in the server area long enough to go low. I called them. They say they make it fresh every day. That doesn't matter if you're making guacamole with avocados with brown on the flesh. Either way, NEVER AGAIN.

My wife ordered take out online. She got a quesadilla which was cold and looked like it was cooked yesterday. I had a burrito, the tortilla was so tough I had a hard time cutting it with a knife. It was like chewing rubber. We ordered hot sauce and sour cream which they did not put in with the order. This is their new store in West Valley City Utah. order # **.

CHIPOTLE IN FORDHAM RD. in the Bronx is terrible! I ordered a salad instead got a smoothie in a bowl, super sloppy! Almost as if I was eating a bowl of throw up… This restaurant is getting worse as the days go!

This location specifically at 1508 14th st NW in Washington DC is always not following the order direction. They always cheat you out of promotions you use when you order ahead. Every. Single. Time. If you order In store and use a promo and they mess up and have you scan again and now the promo is gone and they won’t honor it. It’s so messed up. The manager there is also extremely rude and acts like it’s never her problem. I ordered today online, used a double protein promo and barely got a few pieces. They definitely didn’t read the label. It’s ridiculous.

Not impressed on the burrito bowl advertised vs the bowl in real life. Barely any meat or rice. It’s unfortunate that they can’t provide the same amount in a bowl that they used to. Also so inconsistent. It depends what store you go to if you get lucky that day to get enough food in your bowl.

The meat was total grizzly and tasteless. It was Pretty Much rice with small amounts of tomato, cheese and salsa. The employee charged my companion for two drinks. And the place looked a bit unkept but it was lunchtime. Never going back.

This is for order **. We have had recurring problems with the restaurant accepting orders for items that it cannot fill. When we show up, the order is partially met with missing items just omitted from the order. "Sorry we are out," somehow makes it good? To be clear, customers that know items cannot be filled will take their orders elsewhere. Instead? Because you order online, you have no idea the order can't be filled. You just have a sack of crap dumped on you. Bonus? You have to request a refund from Pepper - Chipotle's mostly hidden and extremely dysfunctional chatbot. After repeatedly dropping your connection or asking inane questions, Pepper ... offers some freebies (which also cannot be filled because the restaurant is out of ingredients). Refund? No answer? Pepper doesn't language well enough to understand, "refund please."

Vege bowl- Rice ok, Fajita - sorry out, Sour cream - Sorry out, Guacamole - Sorry out. I finally came out with Rice, Black beans, corn and Lettuce. Half the things were not there at Mowry, Fremont store and I still paid the full price. Chipotle is cheating the customers by not serving half the items and still charging the full price. This has happened more than 10 times in this year. I think they have found out the way to maximize the profit by fooling customers.

I went to Chipotle in Cherry Hill today and very disappointed about the customer service there. I walked in the store with very unpleasant environment. I don’t know what the standard of the food measurement is but my burrito bowl was half less than the customer after me which I paid almost $13 for my bowl.

I normally stop by Chipotle and I would order a bowl, but this particular time, I got a bowl of salt at the location in Skokie IL, on Touhy. I returned the bowl for a refund, after calling corporate and filling out the form online. Corporate explained to me that there shouldn’t be that much salt in the food, I explained to corporate that the manager of this location said to me that all the bowls at that location are extra salty, and that’s normal!

Very disappointed. Will not be back until more consistency in portion size. Annoying that they are still using a spoon to dish out the protein, not sure if they have heard of a measuring cup? Tired of paying for double protein to get the standard amount.

Went to buy my usual, a bowl which I don't usually get rice or beans, and the server was being really limited in all the trimmings so I asked for extra meat. I went to pay and when the cashier told $23.09 just for the bowl no drinks, I was in shock! I could buy a Burrito Meal with all the trimmings Plus rice and beans for much less than this! Well no more Chipotle for me. Store on Harlem and Archer, in Chicago

After I purchased my order, I came back asking for my receipt. The associate tried several minutes to duplicate the receipt. But the manager who had attended the cashier came to argue with me! I protested his attitude towards me. He told me to get out of the store, otherwise he'd call the police!?

I am upset and disappointed, I bought 3 plates of takeout and the only thing I found was pure beans, rice, salad and just 3 pieces of meat on each plate. That's a deception, they don't put an acceptable portion of meat

If I could zero stars, I would. I purchased a salad today from the Chipotle in west Escondido (CA). I took a bite of the salad and realized that I was chewing/biting a very large chunk of dirt. I took it out of my mouth and washed out my mouth, mind you, it was a lot of dirt. I inspected the salad and found a large chunk of silty clay mud in the salad. My husband and I took photos and I went back to the chipotle and asked to speak to a manager. I told the manager what happened. I showed him the salad and the mud (I brought the food back). The manager told me that he made the salad and that there was no way that the mud was in the salad. I told him that it likely came from the lettuce. He said that was impossible and that the mud ‘must have come from an outside source.’ He said this many times insisting that the mud did not come from the establishment.

First all online, mobile, and phone ordering was not available. Then when I arrive, the place is a mess, the employees are scattered around not doing much, and everyone looked disinterested in helping customers. The limited time steak menu item was out and stated that it would be 15 minutes but no one was on the grill. I ended up getting steak but most were burned and the entire bowl was poorly made. I expect much better from a recently opened business.

Ordered online for the Garland Rd location in Dallas! The food was the worst! Order was not completed, it was cold, rice full of lumps, meat burn, & chips very salty! Never again! Pricey! Wish I could get my refund!

Food not even fast food quality $35 for low end tasteless meat. All tables that were empty were dirty with employees standing around behind counter laughing and carrying on. Won’t be back! The commercial is misleading and looks nothing like the food served!

The taste is great, considering, the lettuce was wilted, the steak is a very poor quality steak for a $15.50 plate. Not very great and overprice. Won't do it again. So it's too pricey for poor quality. Could go to Taco Bell better.

Today we visited a Chipotle in Winchester VA. The restaurant was clean not only Tables but the floors. There was food in tables and on The floor all over. We needed to ask a staff member to clean our table to seat and eat but we not stayed because I was mortified with the dirtiness of the place.

This ** guy (**?) in the register was extremely rude. When he was putting my bowl in a regular brown bag, I told him to put it in a carry on bag since I have to walk with the food for 10 minutes to go to my office. He started talking to someone and yelled at me saying "Stop, I am talking to another person." He was not talking when I asked him the first time. I felt that was very rude. He said he doesn't care. I formally complained to another person I know for years there. He told me he heard what Fernando did and said and told me that he would let the manager know. All other people there are very nice and good people.

My son and visited the store on 86-87th and Wadsworth in Westminster Colorado. Very poor customer service, nothing but attitude while making our burrito bowls and when you watch the commercials on tv, the fresh logo is a lie, I stood at the counter watching a guy cut open a big bag of prepared meat to put in a pan to put in their food table to serve as well as bag of guacamole poured in a pan. As I was watching all of this all I could think was how desperate people are to really sell their food. Not cool especially the way prices are for food nowadays. Shame on you. If you are trying to sell your product you might want to hire people who actually need a job and enjoy their job to a degree. Will not be giving them my hard earned money again.

Manager charged me $8.65 for a single bowl of brown rice. Nothing but rice. He stated "we have to make money". This is absolutely crazy. This location is at 9395 Atlantic Blvd Jacksonville FL. I have gone to over 5 other Chipotle in the Jacksonville area and they charge me $1.97 for a bowl of rice. This place is ridiculous.

I got a bowl the new steak. It was cut up so small and the bowl was good but protein didn't even resemble the commercial. Tasted like it was sitting there and it was 12:30. For the price not happy with it. It was the Chipotle in Boardman, Ohio.

Chipotle is no longer a value. One bowl can cost over $20 and $7 for an extra side of steak. The bowls only look half full. The food is never hot, the restaurant is always messy, and nobody looks happy.

Quality can be a bit inconsistent, but I had a great experience today with a chicken burrito bowl. All ingredients were fresh and I was surprised at the quality. Service was quick and the price was reasonable. Thanks!

I use to love Chipotle, but their Customer Service is terrible. It’s not the same. And their staff are unfriendly, and sometimes rude. If you have an issue, it’s unfortunately now outsourced overseas for any comments. You can’t even talk to the restaurant manager anymore. And you get no apology or compensation. I stopped going there indefinitely.

I went to the location at 250 Utica Ave and I tell you I will not be back to this location. Walked in and it seems like they already started to prepared to close even though there were at least 2hrs to go. One person was cleaning the food station while the food was being served to the customers. There were no beans, no gravy, no vegetables, only chicken, steak, brown and white rice with guacamole, Pico de Gallo and spicy sauce. I ordered chips as well. When we got home, the food was very dry, the chips were stale and we didn't finish our food because of it. Even though it's in the neighborhood and convenient, the experience is not worth going back a second time.

The beef was dry. If I didn't know any better one would think it was beef jerky. At the time they didn't have any chicken so I had to wait several minutes. As far as could tell they were only grilling a few pieces of chicken at a time and when I got the chicken it looked it had gone through a grinder. They didn't have any "fresh" tomato salsa nor fajita veggies. The rice was not moist but dry. I ordered a small soda but they only had the large cups. Oh, I forgot, they made no effort to evenly spread the toppings over the rice. Any idea what it's like biting down on a big glob of sour cream. The time I ordered the meal was about 4:00 pm 8/21/23. Others I have spoken to all had similar experiences--check the rating. Seriously, you can get a much better burrito for far less money from a roach coach than eating at Chipotle.

I was looking forward to trying this place in Saginaw, MI. My daughter & I went there & ordered. We sat down & I noticed my burrito was hot on one side, cold on the other. I bit into it, it had no flavor, none. I eat some of it, whil

I will never order from Chipotle ever again. I ordered a very large order for staff off of the actual website. It was marked as delivered but we never received anything. I spent 45 minutes attempting to reach someone to speak to and then finally get the rudest customer care representative. Initially they were not going to reverse charges on my credit card for $244.58. This company has lost future sales from me. I will never have anything to do with this rude horrible company ever again... and in the end we still had no lunch...

How is it that one Chipotle charges $9.45 for the al Pastor bowl and 7 miles down the same street (High Point, NC) charges $9.85? And it wasn't even as good? Way too juicy! I've lived with being given smaller portions than men but I'm not going to pay for a difference in price for the same identical bowl!

Chipotle Catering is absolutely horrible to deal with. I placed an order 2 days in advance, they received 2 separate confirmations. When I arrived a store the manager was never informed of the order. Clearly the corporate office cares very little about customer care. The manager and store employees at North Conway went out of their way to put my catering order for 20 people together. Kudos to the manager! Next time I will not deal with Chipotle.

I ordered online catering and mistakenly used the wrong credit card. After speaking with 39 different people over 7 days, customer service reports that they are unable to charge correct card and refund the wrong. Baffling that such a large corporation can’t facilitate a common error. Messaged CEO and Treasury director. No response. Zero stars. The worst. #brianniccol

I love Chipotle. I eat a burrito twice a week. But I will no longer order through the app to pick up. The size of your portion when you are not standing in front of the server is never as hearty. I actually tested this. I ordered my burrito through the app. I picked it up then went directly through the line and ordered the exact same thing. Then I took them home and weighed them. 3 times the burrito I got walking through the line was 1/2 lb more food than the pickup order. The customer service at my store is also crazy.

I ordered 1 bowl, requested 4 different meats in the bowl, with guacamole and salsa. She separated the bowls into 2. She then charged the order with extra meat and we never got any other ingredients, the amount was almost $29.00.

I have purchase in last 5 months 5 times and their reward never works and front desk checkout person or online manager can not help... Their Apps also does not work. Their service is very bad, their earn point does not work for 5 months and not doing anything.

Well, I see why corporate does not allow the workers to give out their names. The manager on duty (male) at the Elkton, MD (722 Pulaski Hwy) on 5/21 at 9:00 pm confirmed my DoorDash order. When the Dasher arrived, she called to inform me that Chipotle did not have regular cheese, lettuce, fajita veggies, or tomatoes/salsa. She let me talk to the manager on duty. He refused to give me queso on my burrito and salad because queso is only provided for an upcharge. Even though they did not have 4 ingredients including regular cheese, he refused to offer queso for free. He said he will only make my order without the ingredients or offer a refund.

I am tired of people saying that Chipotle's service is terrible because they take too long. But for the record I order and they have it in 2 minutes, well Online ordering is ok, it is only a few locations where the Online service is bad. The food is always amazing no matter what you get. They are always coming up with some new meat to put on, and the Guacamole is probably the best you can get. Great job guys and keep it up!

HORRIBLE SERVICE! My company and staff purchase food at this Chipotle (Gresham Oregon location) on a weekly basis and they constantly "SKIMP" on controlled portions and MAKE OUR FOOD INCORRECTLY when ordered! Don't get a wrong order or request to have a REFUND! You will NOT get your money back! They literally asked me to leave with NO REFUND as we got into a dispute about the order THEY MADE THAT WAS WRONG. They are trained to SKIMP on portions and NEVER REFUND ANYONE! Just bad service and overall bad business to NOT FIX someone's food order. We will NEVER go there again. They owe me $30.60 still on the one order 4/26/23. -Roger F., Tina B., Christa F., Michelle H., Michelle B. & Company

I placed my first catering order at Chipotle. The order arrived and was missing 2 items: chicken and tortillas. I called customer service a few days later to let them know what happened. Customer service said they were going to contact the store. The message customer service provided to the store is that I was complaining about the fact the order size was small. I never said that! I don't understand how customer service changes the story from "there were 2 missing items in my order" to "the size of the order was too small".

Poor, dirty. No clean tables. Went for napkins to clean a table myself. No napkins. Food was good. Food preparers mumbled when I asked questions about choices. No eye contact. Sloppy dressed. Very disappointed. I hope it was just this store. Not worth one star.

Henry at Clemson restaurant done a great job getting to all his orders after their computers went down and come back up. I was very impressed with his composer during a crazy chaos moment. GREAT JOB CLEMSON Chipotle.

Chipotle used to be my favorite restaurant for dine-in, take-out and number two for catering. I used to eat at Chipotle once a week. I would order catering every time we had a group in town more than one day, behind my number one choice. In the past 5 months Chipotle has made my very high opinion of them dwindle down to the point of not purchasing anything from them. I have ordered several times at the office for a personal delivery in the last 5 months. Three out of four of the last orders have been wrong, soggy, cold and lacking what was ordered. When I "Chat with Pepper" I would usually be told it was the store's fault for my order being wrong or the delivery person took part of my order and I would get a new chips and guac in my rewards for my next purchase.

My order was not right, cold, watery, no meat. Twice this has happened. Well this time I contact customer service. I was told I would be given three tacos for being unhappy with order. Not true. I kept looking at my app for the deal. What I saw was something stated, "Buy three tacos get three free." So unaware of having to purchase three then get three. I thought it was a coupon or some other deal. It expired. My reason for reporting this. If I am promised three tacos free, why would I be looking for another deal. Not only that. You don't make me purchase nothing. Your company wronged me. Do better!!! I tried explaining that to customer service this morning 1/12/2023. She was not hearing it. I do not care if it is a little money. It's mine. Customer Service is everything.

On multiple occasions, after standing in line for 10-15 minutes, when I reached the counter to place my order, items were out of stock. What irritates me constantly is that I had to wait in line a long time before knowing something is not in stock. For example, bowls are not good without the green peppers and onions. I will not purchase a bowl without them, so if I would’ve known beforehand, I could’ve saved myself time. Why not post on the door that certain items are not in stock. Also, how can a restaurant run out of items anyway? I had instances of the following missing items: green peppers and onions, sour cream, corn, as well as vinaigrette. I just don’t understand how Chipotle is always out of items. McDonald’s is never out of French fries! It doesn’t make any sense???

First they use to give 2 free dressing that weren't even a 1/4 full. Then started charging maybe .35 for extra. Now they giving 1 talking about $1.50 for another. They done lost their DAMN mind. Talking about a salad get 2 dressing, what's different from a salad & a bowl?

Just ordered $150 of food from @ChipotleTweets and @DoorDash delivered it.

Just earlier today, me, my mom, my brother and his girlfriend went to Chipotle and when we got there we were in a good mood. When it was our turn to order, I walked up and the first question he asked was "what do want?" and I responded with "a bowl" and everything was going well. Until he asked what did I want inside and I responded and he got a attitude with me for no reason. So I just ignored it trying to be calm but he was like that to all of us, when he was taking a orders. He ended up yelling at us and me being kind and shy, I stayed calm and didn't say anything in a yelling voice. My mom saw what was happening and she ended up yelling back at him. Were we in the wrong for yelling back??

Ten years ago we had an issue at one of their stores and when we contacted customer service their response was, "After reviewing the video we see nothing wrong, it was just like internal affairs covering up for one of their bad cops, and turning the citizen into a suspect for expressing a complaint about bad behavior. We are proud to say it's been ten years since we last spent a dime in their restaurants. Thank you for the lesson whoever the woman was in their customer service dept.

I ordered Chipotle food through an app, Grubhub. Food has arrived in record time of 15 minutes, but was cold and guacamole was brown. This is not the first time this happens, The unit of Chipotle I'm referring to is 2235 Douglas Av. Coral Gables, FL.

Food delivered was cold and soggy. Portion is a joke. This was the first time I ordered from Chipotle. Never had an experience with food from ANYWHERE. $20 is not a joke. There is got to be a way to make better.

Account was hacked and multiple purchases made using my card on file. Called to get to the bottom of how and find resolution. Person was able to view account and relay to me exactly how my account was compromised, city it was done in (placed several pickup orders in different city), and name/number used as they replaced my info as well. Was told someone with crisis team would reach out to follow-up about what happened and help with money taken.

When I visited Chipotle Restaurant here in San Rafael, California. The first thing I noticed is the workers not wearing masks during Preparing food. It’s a fact that when one is talking spit is dispersed Into the food. Not just saliva, but when sneezing/or coughing human body fluids go into the food. Great way to transfer bacteria from one person to another. Microorganisms from sweat, sneezing/coughing/ nasal drips/allows to Staphylococcus aureus to contaminate the foods. In addition, discussing. Speaking in general to all food chain handlers.

I placed a catering order through Chipotle's online ordering service. My order was delivered earlier than expected which I thought was great. Unfortunately when I unpacked the order a couple of items (including one of the proteins) were missing. I called Chipotle directly and spoke to Shawn. He said the delivery portion goes through Door Dash so he asked me to call the Door Dash driver and see if he could come pick up the missing items and he apologized profusely and said he'd get to working on the missing items right away.

Visited two location in Cherry Hill NJ Sunday 7/31/22. First was not taking orders not even online orders and the other location you can order online and pick up in restaurant. Waited 83 minute to get my order. Looks like shareholders caring to fill out their pocket and don’t care about the service. There was only two employee working and more than 50 customer waiting. Food was poor quality and the quantity and the quality of the ingredients not what Chipotle used to be.

I went to the Downtown Cleveland Chipotle 7/12 and 7/13 and the employees refused to take my order due to the system being down. I waited in line 20 mins before anyone said the system was down. The employees was rude, making nasty comments about it and I wasted 2 breaks and gas. I went to Chipotle website to file a complaint via chat. I spent 35 minutes, 4 different agents only for them to tell me I can't be compensated for all the inconvenience.

I have been to Chipotle many times and the food is excellent. Unfortunately they are so slow and there is always a big line even though some days there is 8 people working there prepping the food.. I have left on a number of time including other people. You are losing business. I will not go back if this persists.

I am not a vegan but I tried this vegan chorizo with white rice, black beans, corn, lettuce and guacamole. I was entirely floored with the flavor. Before you had this choice I have tried the salad sans meat and it was good but the chorizo took it to a new level. Thank you for having this choice on the menu.

This is the 3rd time I ordered from the 44th Street, Grandville, MI location. I do it over their site for a later pick-up time. Again, my food was stolen, I stood there waiting 18 minutes and when the guy finally handed my order, I was asking for a refund as I was on a work break. The manager said she could not give me a refund and I had to call phone number. When I got home the tacos were not chicken but beef and the burrito was also beef and not chicken. They did not put a receipt in the bag, and after the girl got my order number off my phone I deleted it. They always send me an email, but this order did not get an email, so, without the email or order number I cannot get a refund. If these are franchised owned...you're not a very smart business leaving food for anyone to grab by anyone. Never will buy from any Chipotle again.

I placed a dinner order tonight in the interest of saving time while also having a meal to enjoy. What a disappointment!! Whoever made the order definitely took short cuts and didn’t read what I asked to be in my bowl. I was missing half my order. There was no chicken, no corn salsa, but they did decide to randomly add sour cream. This is where it took a turn for the worse. When I tried to call the restaurant, all I got was some automated answering voice that wouldn’t patch me through to the restaurant until much yelling on my part. It just kept trying to take an order.

The Chipotle in Columbia MD is the worst. I ordered 4 entrees. Two of the entrees were carnitas and there was no carnitas in it at all. I am not saying a little carnitas. I am saying none. I called but there is no answer just a system to take orders. I tried to do the online chat and I asked for a return call. I got nothing. This was on May 25th and I am still waiting for my call. The entrees were so small. When I took them in the bag they were so light I knew there wasn’t much in them. Chipotle you have got to do better. You have a good business going on but you remember how your business was doing bad several years ago when people stop patronizing you. You have to be responsible for customer issues.

In KC MO on Chouteau Trafficway location, still doing the same for online orders, when you pick up for what you paid, surprise at home. Big disappointment. The price for small portions and flavor is very bad.

I placed a catering order 2 days in advance. On the day of the order, I got text messages from Doordash that Chipotle has canceled my order. Chipotle NEVER contacted me about the cancellation. When I called the catering line, I got moved around in circles and never really had a way of contacting customer service. The recording referred me to the store. When I called the store, I got a recorded message about them not being able to help even though that was where I was directed. TWO HOURS after the order was supposed to be delivered, I still have no resolution. I will NO LONGER patronize CHIPOTLE for anything! They are terrible at resolving issues if at all. ABSOLUTELY NOT WORTH IT!

Service and food were ok but I didn't receive a receipt again. I thought it was just when I went through drive-through after ordering online but it has been when I go in also. I should not have to ask.

Chipotle is incredible! They give customers only the best experiences and satisfy people all around. At least 20 people have given Chipotle a five-star rating. Chipotle cares about food allergies and religious beliefs and makes food that all can eat. I highly recommend Chipotle for any family outing.

Chipotle used to be flavorful, but over the past couple of years, they are changing how they season. Their white rice used to be full of salt, lime juice and cilantro, now it is just bland. It had added a lot of flavor before. I like the sofritas, but is also much more bland lately. I have been going to different Chipotle restaurants in the KC area to see if it might just be a few, but the change seems consistent. I used to eat at Chipotle a few times a month. Now I go about once every 4 months, and I don't think I will even go that frequently - it's very disappointing.

This review is a combination of things. I have been wanting to stop going to Chipotle for a very long time for one reason. I do not like how there is not an express lane. I order the same burrito bowl several times a week and it would pain me to have to stand in line behind 5 people that were ordering multiple meals for other people. They frequently had questions about what was what and the wait was sometimes as long as a half hour and even longer, while my meal took less than a minute to prepare. The workers never had to ask me what I wanted because they always knew. This tells me Chipotle does not care about their customers. I cannot quite find the right words to describe how wrong this feels. Yes, there is the option to order ahead, but I am a last minute person and prefer not to.

Today I called into the phone line to place a catering order for up to 50 people for the military base. The girl Susan on the phone was not a good listener. I told her it was my first time doing a order. She was very impatient and made deep sighs when I asked questions. She also would stop me in mid questions to tell me I can't do that instead of giving me some options. She gave me a price of add-on for chips for 43.20 and said it was the same size bag you walk out with in the store for normal orders. She told me I was duplicating lettuce orders and I asked her can she help make an order without any duplication. She kept repeating it just basic to build a burrito but I am Hispanic and I do understand a burrito. She was beyond confusing, and short with me. She also told me she is the only one who can do my order. I am now reconsidering going with some other option moving forward.

Me and my dad went to Chipotle after there was nothing to eat in our house and we couldn’t find anything else. I decided to go with my normal meal - a chicken burrito. Everything was fine until the wrapping of the burrito came along and I could tell it looked like it would fall apart but I left it alone. I get home hungry and ready to enjoy the burrito and I can’t even get it out the foil before it fell apart. With the amount of money my dad paid for that meal there is no reason why the burrito should’ve fell apart. The food tasted good and once I got the burrito under control it was very enjoyable but it was too expensive for me to have to rewrap the burrito myself. Unacceptable.

What is going on with Chipotle?? I ordered 2 bowls, on the app, on Feb 14, 2022. One bowl was right the other wasn’t anywhere near. When I called the Hermitage, Pennsylvania store to tell them They said “no problem”. They told me that they would write it in the book and anytime I wanted I could come and get it. Today, March 8, 2022, I stopped to get the bowl. When I got to the register the girl, who turned out to be the manager, said “it’s not in the book”. I told her then we have a problem. She told me that she had to see a “bank statement”. I said that I ordered it on the app. When I opened the app it wanted updated. So, I updated it and couldn’t find my orders. When I asked her if she could help me locate them she said “we don’t work with apps”. So, I said fine that I would stand there and find it myself.

I purposely waited 12 hours prior to posting this to "gain perspective". So I'll merely lay out the facts. I ordered a Steak Burrito online from Chipotle through their "Guac Zone" app. (Note: this does not get you free Quac immediately). Ordered at 5:34 P.M. and arrived for the order at 5:46 P.M. It was not ready and the front line knew nothing about it. After checking the back kitchen the counterperson emerged from the back kitchen with my bag. At this point I had decided to eat-in restaurant and opened my bag. The Steak Burrito was cold. I don't mean a "lack of heat", it was cold. I presented the cold burrito to the counterperson thinking they would surely remake it on the spot. That would have been "pride in the product" and "concern for the customer". No such luck, as the three counterpersons stood there with blank looks claiming there was nothing they could do.

Overall, Chipotle provides consumers with high-quality food and adequate service. The facilities are particularly clean, especially for a semi-fast food venue, and the food comes at a decent price. Overall, Chipotle provides a good dining experience.

ISSUE with BRAINTREE, MA (South Shore Plaze) Chipotle -- Once again, I tried to give Chipotle another chance and order lunch from them.. Order was messed up.. Guac was all over my salad after I asked for 'NO GUAC' - FOOD ALLERGY... However, my biggest problem with this company is that I cannot get in contact with the Store or the Executive Offices.. The only person picking up a phone in the ENTIRE COMPANY is Catering (Looking for more money and was to mess up orders).. Well NO THANK YOU.. I am done with Chipotle... I cannot begin to do business with a Company that cannot answer their phones, especially when they mess up an order.

I’d like to thank Chipotle Mexican Grill at their Maxtown location for yet another botched order. Not sure how a company can charge me $35 for 2 bowls, 2 bags of chips and a side of quac, and I get 1 bowl, 1 wrap (that says bowl), and no chips. I can’t blame the DoorDash folks since they are the couriers, but I’m consistently having problems with this Chipotle location. For the money, it’s no longer worth ordering from this restaurant for it to come to me wrong.

Food is healthy and taste okay in Chipotle here in Fargo. I like to eat their food and a regular customer there. However, now they give very little meat (that it is hard to find meat in the meal) and other side dishes than usual, which is frustrating as I am giving them preference over other and paying for this. As it is happening frequently now, I am going to think twice before choosing their food again and try my best to avoid them. I pray that this restaurant gets ripped-off, the same way they are ripping off others.

Front line worker was very disrespectful to my gf, and was relatively rude and shrugged off what she said. Was misgendered and was not very helpful, and a second experience, was not given enough toppings and was very annoyed with us.

On 10/18/2021, I ordered a steak burrito/extra steak for my daughter. As she started to eat her burrito she noticed that the steak was pink. The meal was a waste. I spent over 17.00 dollars for this meal. My money does not grow on trees. I left a customer review on their website but still have not heard back from them. I will not be going back.

I went to this restaurant and was appalled at the dirtiness, plus they were out of lettuce, containers for food, no ice, no iced tea. The personnel seemed nonchalant about everything. Will not go ever again! Stay away!

I was excited about trying the new Brisket Bowl. I was deeply disappointed. The Brisket was more like a seasoning because is most definitely meant to be a protein. Not once did I actually come across an actual piece of meat, just the top scraping I guess was supposed to represent the burnt ends portion of the brisket. The really sad part is that they had never to charge at least a dollar more than the other dishes.

We walked into the Fountain City Chipotle to order food after 6 o’clock to say that it was digital only. Walked outside, order the food, walked back in at seven when the food said it would be ready - the manager refused to make her food and refused to give her a refund stating that they had to close at 5 PM which was not true because the door was unlocked when we walked in.

To be as expensive as our food was, it should have been better. Just not good at all. I hate to say it, but Taco Bell is worlds tastier. The beans, meat and other ingredients are flavorless, the chips are hard, the meat is full of gristles and bone chips. It was ridiculously expensive. Not going back there.

I went to Chipotle hoping for a good burrito bowl and I got everything I want on it and I asked for normal salsa and the dude gave me a hot sauce stuff that was super hot and my mouth was on fire for the next 30 minutes. I couldn’t eat my bowl and had to throw it away because every bite was hotter and Chipotle's prices are way way way out of the league of what they should be in the end. I have never had a good experience with Chipotle.

Ordered thru DoorDash so no subs or changes. Checked online for nutrition - Good Luck! Impossible to get nutrish info. Their app requires you to ID everything that went into the taco. Who knows what they do as a standard process. I know what I ordered. And, if there are no changes, there should be nutrish info published, not something I have to figure out!

Chipotle in Lauderhill (store number 5435) is becoming like all the rest of the low level fast food restaurants. I don't order from them often, but when I do, to keep from standing inside in a line I do what is considered the smart thing and order online. Like clockwork, no matter how many times I do or how far and in between I do they NEVER have my food ready in a timely manner. I end up having to either cancel the order or stand there and wait as if I never did a thing online. What exactly then is the point?

I bought veggie bowl from Schaumburg IL location. They charged chicken bowl and put some wrong extra charged. I came home, saw bill and called manager Ariel. He did not give me refund and did very bad behavior. I recommend not to go Schaumburg location.

Hi. I have been going to the Chipotle on University for many years. Today, one of the employees, working on the side options was not happy to see me for some reason. I told her I wanted lettuce, guac, etc and she spoke under her breathe and laughed at me. I also paid for chips and never got any.

The amount of food that they are giving is crazy. They almost count the chicken pieces and everything that they put in the bowl is extremely low, the prices are ridiculous. Before that I use to buy food there they I almost giving the money to them for free. I understand if they charge more for the normal amount, but pay more for less food is not right. Weren't so cheap but now.

Yes food was good, but not at the cost. Only online ordering, really? Why? Do not understand their approach. If I were to explore this business again it would be on MY terms. Their marketing has no place in our age and time. Be

I just wanted my favorite thing to get from there, which is a quesadilla. Apparently, I cannot get it delivered to my house. I'm not always able to go in-stores to pick up my things or order, so this was highly inconvenient for me. I don't know why I can't just get my quesadilla delivered if it could be picked up in-store. Very stupid in my opinion.

To say I was disappointed with Chipotle is an understatement. My family and I were horrified at the portion size I received. I have been ripped off before with the portion size that comes with online orders but the portion size from your joint is a new low. Including the fluffiness of whatever little lettuce I had, it came up to almost half the bowl and for $10?!

Today when we ordered food from Chipotle, we got raw and uncooked rice in the burrito bowl. This is not the first time that we have been experiencing this problem this year and past year and today we reached our breaking point. Earlier when we experienced this situation, we thought it might be a one off situation but today's was the limit of serving uncooked rice. We have been a consistent consumer of Chipotle because our daughter loves the burrito bowl from Chipotle but because of these repeated bad experiences, I believe we are going to stop ordering food from Chipotle.

I placed an online order for pick up at 7:00pm at this location: 400 S State Rd, Springfield, PA 19064. One person is working when I get there and wait for 10 minutes, no customers in the store. 3 online order customers came in and left with theirs. 15 minutes pass, now there's a line. FOUR people come trickling out of the back. Still no order. 2 minutes later, the only person working mumbles something and hands me a bag of food THAT ISN'T EVEN MINE. Obviously angry, "this isn't my ** food, it's been 15 minutes. Where is it? 1 person is working, 4 sitting in the back? What's going on?"

Been to Trinity parkway location in Stockton and had extremely salty chicken and beans as it was disgusting and made me feel horrible with upset stomach. I went to Lathrop, Ca location and fajitas were so salty I felt sick to my stomach and had dry heaves and very bad stomach ache for about 36 hours. Beware of these locations as it's not worth your health and/or getting sick. I am not going back ever again; I'm done with hoping they will get better as this is ridiculous and even crazy.

This location in Greensboro NC on Wendover is THE WORST location of any. The General Manager here is a rude moron and the service people in the line are equally rude and stupid, with a very few exceptions. This will be the third AND LAST time they mess up an order of mine. These people add things you do not want and leave things off that you ordered. They are so small on the portions compared to their other locations. It is ridiculous. They also charged us two up charges of $4.00 total for a rice substitution, they never advised us of. The food in addition, is constantly cold and old tasting. I have seen them drop serving spoons on the floor, pick them up and just wipe them off and then continue serving the food with that utensil. They also are constantly out of items during busy times and they are the most popular items so they should plan better to avoid this happening so often.

Every single order I get from Chipotle is always messed up. Today I got half size burritos for full price. They forgot my kids chocolate milks with their kids meals, one kid wanted kids fruit, the other kids chips and they made both orders kids fruit. I'm now having to waste my time sitting here leaving this review because my meal was so whack that it's a moral obligation to leave a poor review, it's unacceptable to charge full price for half ** orders. I have a photo of my burrito EMPTY, I would post here but don't see the option to.

Ordered online and 20 minutes later the wrong order (to an L **) was delivered. By the time I got to the door the DoorDash guy was gone. Called the store and was told they had no control over delivery. Went to the store to get correct order and asked for a refund of delivery fee and tip. Told not possible. Ridiculous.

Sad that such a popular fast food restaurant is so mismanaged at this location. Service is BAD, online orders are WRONG, and no condiments whatsoever are available. This location is bringing down its team!

So first I ordered 2 burrito bowls. When I get home I got one burrito bowl and an actual damn burrito. The order is wrong to begin with. The pickup order system sucks as they put the sack with your order on a shelf with a few initials for your last name. Unless you have an account you're not good enough to anything printed except "USER". Better hope you get the right damn sack.

My order was supposed to take 30 minutes for delivery and it took almost 2 hours (not acceptable). I called the restaurant at least 15 times but nobody answered (not acceptable). The order received was incorrect. Both meals were cold. Restaurant never apologized. Worst experience I have ever had at any Chipotle. (Restaurant Location: 13612 SW 88th St, Miami, FL 33186)

Employees are rude, they are wearing mask on half mouth-they charge differently the same items, if you have the screenshot of the bill they just simply ignore that. And they never serve the same amount of The food in the bowl.

I went to Chipotle last night and ordered a burrito and a carnitas bowl. All condiments are right in front of you including the guacamole which has always been added at no additional charge. Not last night though. They charged me $2.25 each one for the burrito and one for the bowl. The amount they put on each one, I could’ve made a huge batch of guacamole for several people. Not to mention I wasn’t told it was extra. I’ve never been charged before and am disappointed and disgusted. I will never go back.

I order veggie bowl in Chipotle through app and they put Chicken in my order and bowl is half empty, no spoons and napkin and no fork. When I went to ask who made my order they don’t even tell me employees name.

A foreign object stuck me in the mouth while eating food prepared at this location in Virginia Beach! I got sick eating their food and my lab results tested positive for E Coli! I accrued over $1,000 in medical bills and they tell me because no body else reported that they fell ill eating their food, Chipotle would not claim responsibility for the E Coli. BUT they linked the thorny object to their beans! What the heck! Their big time insurance adjuster said, because I got stuck in the mouth... they would offer me money. Like they were doing me a favor. A few hundred dollars. KEEP IT! I don’t want your money!

The prices of a meal are not exactly cheap, when they pour the meat, the guacamole or other ingredients the servers give you small amounts instead of the full spoon which they are using to serve. I am sure is what managers must be teaching or training to the workers forgetting that consumers are paying premium prices for their product. The profit to make a meal is huge.

They had NO option of included sour cream as a side. I don't even enjoy my order without sour cream, yet they did not offer it as a side or as an option. I tried to call the store 5 times and nobody answered. Horrible service.

Words cannot express on how much this location in Montclair CA continues to provide good service starting from management to crew. They are always friendly and helpful, along with good quality food with no problems at all. I strongly recommend that this location is given a 5 star rating because that's what we as customers want and they deliver as always. Much respect to the owner of this location for having a good strong crew along with their manager Olivia and staff. We will always continue to go to this location on a regular basis going forward. Continue the good work and good service. Lorenzo & Aleicia **.

I order 50 dollars worth of food. When I received my food I was missing 2 items. Instead of we would replace the orders the female manager said, "Well maybe the door dash ate it." I'm sick in bed trying to feed my kids. The food was all thrown together. Barbecue sauce all over the fries. Kids don’t eat messy food so my baby was hungry. This happened 9/15/2020.

Hello!! I'd like to just say that I absolutely love the food and service at Chipotle. All the food and ingredients are fresh, they make the food right in front of you! It is one of my favorite places. The burritos there are huge, but if you don't like burritos, then you also have the option of getting a bowl! I recommend trying it sometime!!

Chipotle serves excellent food and the prices are great. It's even better when they offer coupons or discounts online or through various apps online. Highly recommended to anyone who wants quality food at great prices. Their service is also as excellent as the food.

This Chipotle is the best in my area, by far!! White Marsh by far the worst. The bowls were fresh, full and accurate. They had our food on time as promised and everything was still hot. I will never visit another location again. And I will tell all of my coworkers, friends and family.

On 7.14.2020 I ordered a couple meals through the Chipotle app. for delivery. Doordash apparently delivers the meals so when I decided to call this time (meals are frequently wrong from this location and I've never complained prior) to see if this could be corrected. Doordash told me I would have to reorder the meals in order to trigger a second delivery. I asked him why I would need to pay twice and his response was that he would refund me the entire first order. I asked for an email because I didn't trust it. When I received the email it states I was only going to receive a 25% refund. Today, 7.23.2020, Doordash told me they don't handle the refunds and that it would be from Chipotle. Chipotle doesn't have a customer service department from what I can.

So I love Chipotle. I defended Chipotle with the outbreak A couple years back. However, my past 2 orders have been horrible. Today, we received the WRONG order LATE and COLD. We also received a pair of dirty gloves in our order bag with the current Coronavirus outbreak. DISGUSTING!!!! My last order was delivered to my neighbors’ house. Unacceptable!!! Chipotle refuses to have accountability. NASTY. I think I will not order from Chipotle again. It saddens me because I love their food.

Lettuce was dead chicken and sofrita was dry. No guacamole and it's extra food was cold. I BOUGHT A STEAK BURRITO AND 3 BOWLS. 60 DOLLARS AND I REGRET IT. Mc Donald's would have been more satisfying-the dollar menu at that. Aburn branch in North Sacramento off of Madison sucks. Waste of money.

I love this place. My first experience came to me out of desperation. I just had a terrible experience with Papa John's pizza (hair in food, no full refund only 30% back, still waiting 3 weeks later) anyway I was looking for nearby places that delivered and stumbled upon this place. The size of the burritos. The fast delivery. The great taste. The great customer service. The best of the best. My food was delivered to the wrong address and I notified the company. I told them I still received my eats but it was something to work on. Within 24hours I had a response and a free entree with sides for the inconvenience. Also a mishap on the app lead me to ordering double of what I wanted. I called. They responded in less than 24 hours again. I got a full refund for the mishap and was even allowed to keep the extra food. Awesome place. 10 stars if possible.

Chipotle online is kind of mess; Many times orders get charged online but orders won't go to restaurants. Ripping off customers with their ** online app and site. No customer's service numbers and no refunds. Stores' managers tells us they don't know; We never get a responses from online request.

Chipotle -- Old Town in Chicago. Very good, healthy food at reasonable prices with fast service. I've been a regular customer for the last 5 years and have always had a good meal and experience. My only suggestion is that they offer the option of putting fish in the big bowl. Beef, pork, & chicken are good but it would be great if they also offered salmon.

Order 30 minutes late which created a dangerous environment in the store. They need to shut down as a health hazard! Order confirmed for 12:15 but it was not ready until 12:45pm. The explanation was they had too many orders to fill. They should have stopped taking orders for that time slot!!

I visited Chipotle at the New location in Concord Mills pkwy in Concord NC. Beware. The manager’s there are disrespectful and uncaring. I had received Bad food and called Jaye the manager whom stated for me to come in and get a replacement. Well NOT TRUE. I made a special trip and when ordering I saw Jaye the manager because I asked if the pinto beans were done today... which is what made me SICK BEFORE!!!! And unable to EAT!!! She looked right at me and Ran Into The Office. I guess she knew the the other manager would not approve my order!!!! When I asked for her to come out and verify our conversation I was told that she was in a meeting. REALLY!!!!! The male tall manager refused to honor the replacement in front of A long line of people. How embarrassing!!! I was appalled and pissed ???? off and disrespected. This manager thought this WAS FUNNY. BEWARE OF THIS LOCATION. THEY SERVE BAD FOOD AND TAKE YOUR MONEY!!!!

Chipotle reward program is a scam and design to validate about 10%. There are no expiration dates, fine print, or written policy available. It's almost like calling national number to corporate and selecting 4 or 0, and later find out that over 10 of their's departments are fake including famous customer service department. So what I was told be some email employees, use them instantly, or you might not ever see them at all.

Clean places, Health Foods, prepared daily, not frozen. Great selection of meats and vegetables and homemade salsas. Great quality of meats and cheeses and the best daily made chips ever. Homemade from scratch.

I have experienced this store never having my order ready when it’s suppose to be! This time order was suppose to be ready at 8:15 and waiting for 45 mins before it was ready! Unacceptable!!!! This has happened I know 3 times now in the past few months!

I order food from this place and they gave me and my boyfriend the wrong meal. I asked for a burrito with white rice cheese and veggies. I get white rice and cheese, no veggies and my boyfriend meal he asked for burrito with white rice chicken and steak and with queso sauce and chips. But they gave him in the burrito was chicken steak white rice and cheese but the queso was not in the burrito and they said they don't have chips. What kind of place don't have chips like what the hell.

Chipotle is constantly changing. They rely on putting more work for you in a short amount of time. All their rules are ridiculous. For example, washing hands at the top of the hour is required and yet not everyone does it. All of these so called "field leaders" are getting paid so much money to do basically nothing. I was there for a year and a half and have seen multiple employees getting fired for silly reasons. Also, we were at our 4th GM. You may not take a break during peak hour or prep anything. Even washing dishes is not allowed. They have two food orders a week which is dumb.

I cater lunches several x a week and can honestly say chipotle catering is the worst. I called to place an order- 7 min wait time before someone even picked up - it took 20 mins to place the order and they said something was wrong with their system and couldn’t get a confirmation. Took my number and said they would call back. They never did. I called back the next day and not only did they not apologize but they admitted they didn’t have my order. Asked to speak to a mgr and he wasn’t helpful. Worst customer service - they don’t deserve catering business. Use anyone else!

I made an online order and got home to the totally wrong order. Nothing in my bowl was right besides the brown rice. Tried to call the store and no one picked up the phone. And since I ordered it right before closing and didn’t get home until right before they were closing. I had to throw it away wasting my money.

2 weeks ago me and my husband's cards got hacked on the Chipotle app. Our banks froze the accounts and we were refunded our money. I emailed chipotle and today I got a call back from the security team and she told me she was calling to make sure I followed up with my bank and that was basically it. I loved their food but this was ridiculous. We were inconvenienced because their site got hacked and she had to say was, "Make sure you follow up with your bank," like we haven’t already did that. Never going there again.

Today I experienced buying a salad from Chipotle where the lettuce was literally floating in a sea of iced cubes. The clerk was trying to pull pieces of lettuce out of the water, shaking it and then putting on the plate. I stopped her after watching her place about 6 pieces on the plate. This is a weekly lunch spot and the salad is my regular order. I asked if they had any lettuce without ice and they said no. Come on Chipotle. You need to empower the staff to NOT serve anything that looks and tastes this bad. It was lunchtime and there was a grocery store directly across the street. Send some there and buy some fresh ingredients. Had I known I would not have come here. It will be quite a while before I return.

I ordered two bowls online, 1 with extra guacamole and one veggie with guacamole. The guacamole was an odd brown color and had a bad taste. I called and was told he knew exactly what I was talking about but due to a shortage of avocados, they were serving below quality guacamole. I suggested that there should be a way to warn consumers online or using the app but he said he was told by managers "higher than me" to serve it as is. I explained if I ordered in the store and saw the color, I would not have asked for guacamole but since it was online, I didn't see it until I was home. Three times he explained that he knew it was poor quality but he served it anyway. I am thinking if a manager or company is aware of a quality issue, they would suspend selling it. I was not offered money back on the extra I paid for or the veggie bowl that was covered in it. I sent pictures to their customer service department.

When ordering one Chipotle burrito from the Chipotle app there was an issue getting the burrito remade or getting a refund. The individual Chipotle restaurant (2484 E. Main St Bexley, Oh 43209) I was told could not refund one single burrito because I was not able to pick it up at the available time. I wanted to get it remade but they would not do it so I ask for a refund and they said I had to send an e-mail through the app which does not solve the problem here and now. The worker were very unprofessional when dealing with customers. I've seen this over and over again with this particular location. That's why I usually avoid this location but decided to order here today. This will be my final time ordering from this location.

This was by far the most poorly ran Chipotle I have ever been to. ALL the tables were dirty and not wiped off and empty. The line was long and SO slow by the time we did get our food it was cold. They had NO forks or small tortillas. The last time I was there they didn't have ice. I had to ask for the tables to be wiped twice. I also spoke to the manager when I tried to get a fork and he didn't seem to care much at all. Said they were working on things but seriously didn't care his store was a wreck.

I asked for a little guac to sub for them being out of cheese, how can this place be out of cheese?? The guy says “NO” we have to charge for that, so I said well is my food cheaper since I cannot get what is supposed to come with it? He had the worst attitude ever! I ended up buying chips and guac which he filled a quarter full just to be a complete jerk. The cashier never said hello or goodbye. All I got always a frown and "please step aside". So, If you hate your job find a different one. There were 3 people hanging out talking (while working) and nowhere to sit for customers. Like, grab a rag dude so the PAYING customers can sit down to eat their partial meals that they paid full price for!!

I walked into the location on 2303 W. 95th today. And I ordered a chicken bowl then after informing my server about what to put on my bowl, the next server grab my bowl. Third she goes to the manager. I want cilantro instead of lettuce so he says that he can’t allow me the cilantro then after 15 mins of debating with me he screams out, "You have to pay extra."

I had to laugh because I was looking at Google news and on there it said that Chipotle won’t offer beyond burgers or impossible burgers because they are processed!!!! The funny part of this is in that same ad it said they will still offer a tofu vegetarian dish. HELLO.... tofu is processed, along with fries, chicken nuggets, etc. Do they really think people are that blind and dumb? Chipotle you better get your stories straight before speaking especially on Google!!!!

I placed a catering order with Chipotle catering, outside the 24 hour time frame. I received a confirmation email saying my catering order would be delivered at 12:00 on July 3. The day of July 3rd, I received a phone call from the New York Chipotle store at 11:15 stating they had to cancel my order as they had not received it until now. Being that it was only 45 min until my business lunch, and I received a confirmation email, I was a little upset. I asked if she could still prepare the food, and I would come and pick it up. The store said they did not have enough food and could not offer me anything, the order had to be cancelled. Later that afternoon, after I scrambled to get lunch for a very important office, I called customer Customer Service and stated that I had been charged for the lunch. Customer Service said I would hear from them within 24 business hours. Being that it was a Holiday weekend, I waited to call back.