Chipotle Reviews

I usually order online Chipotle and go pick up, when it comes to Chipotle, because I hate the customer service in the restaurant. Since, its online service was not working, I had to go to the restaurant to order food. It was the one in Washington Street, Boston. I agree, it's really busy during lunch times. But, still I expect customers to be treated with respect, at least the customers that are not treating employees with any disrespect. I order for 2 burrito bowls. One for me and the other for my friend. The employees were feeling as if I am wasting their time, by ordering 2 bowls. They keep forgetting that I am paying for 2 as well.

I fill an application for employment, went two interviews, hired on the spot, did all the paperwork, got a email saying welcome to the team, gave me my starting schedule then get a email saying sorry for the inconvenience but you can't work for us. Why would you put someone through that much if you was not going to give him the job? Why wouldn't you not even make a person fill out everything to tell him no you can't have a job after we gave you one.

I frequently attend the Chipotle in the DMV areas and I have stated to the workers/managers on plenty of occasions as to why am I being charged extra for something that I'm already paying for which it isn't stated or even printed anywhere on the menu or board posting in the stores. They continuously give small scoops of meat in the bowls/burritos to rip people off. Something has to be done about this because I've witnessed so many arguments occur behind this... When you're paying your money you should be pleased with what you purchase and satisfied instead of having to encounter unnecessary conflict because Chipotle workers are ripping their customers off and they're charging nearly $7 for their burritos and bowls. I'm honestly considering not spending another dime in any Chipotle stores because of this and plus the workers in most of them are rude as heck.

I was employed by Chipotle for two years. I loved going to work every day. The guests are the best and everything about the food is awesome. Everyday talking about culture and recipes and what our goals were was very exciting. There were some issues, outside of work drama and results for the store's business was affected. As upper management, the current Supervisors were very demanding and didn't give much thought to us not being able to make people do what was expected. Chipotle hires people that have 13 Characteristics that can't be taught. What an awesome process.

As a former employee of Chipotle I thought I'd share some of my experiences with this particular corporation. Let me start off by saying I was NOT fired from this establishment. I only worked there part time while I attended college. Once I graduated I left to work in my field of study. The Chipotle I was employed with was in Canton, Ohio. At first I loved the job. Chipotle was one of my favorite places to eat, so naturally I was ecstatic to work there. However during my slight over a year employment I noticed a few horrible things.

There is a constant line which isn't a bad thing Solon,Ohio but lack of people on the food prep line always. Lazy move like they have weight on their feet. Never see the same employees, must have a drastic turnover. It could early, midday, 8:00 pm - the same way. My family quit trying. It's a shame. They could stand 2 prep tables. Someone wasn't thinking when they built that store. Lost this customer.

I visited Chipotle today for lunch. As the girl was taking my order I noticed she was kinda rushing me to tell her what I wanted. So she started talking over me all loud and I corrected her on what I wanted in my bowl. She then rolled her eyes and shoved it to the next girl. I then asked her for a salad dressing and she slid it down the line just about knocking it over. So I asked for a manager and said, "Idk who the ** she think she is giving me attitude when all I did was correct her." So the manager threw my food away and said, "Have a nice day!" I then asked to speak to whoever was in charge. Then some other guy came to the counter and said, "Well, you can't curse in here." I said, "Does that mean your employees have the right to be rude to the customers?", and all he said was, "I'm sure she didn't mean to be rude." Anyhow he then made my food again and I paid nothing. I'm still never going back there again!!

I ordered lunch online at 12:50 for pickup at 1:45. When I arrived at 1:53 to Chipotle on Semoran Blvd, not only did I have to wait to get to the cashier, the order was not even started. I waiting another 10 min. and finally left with no food. The cashier was rude as if the problem was me. THIS IS THE LAST TIME I WILL EVER GO TO THIS PLACE!!!!!! Avoid it like the plague!

The last 6 or 7 times I have gone to various locations here in Arizona, they all provide this nasty fatty chicken. It actually makes me nauseated to feel it in my mouth! I tried to research any change they may have made in suppliers, with no success. For now I'm off the Chipotle salads for lunch... BUMMER!!

We stopped in for burritos yesterday at the Streetsboro location at 9754 State Route 14. When we got home and sat down to eat, we noticed that the rice wasn't even cooked (crunchy rice). My husband had white rice, and I had the brown rice. My food had big pieces of fat from the meat in my food. There was very little meat in our burritos, just tons of fat. I didn't think it could get any worse, but it did. I found a hair in my food. I put the rest in the trash. Thanks, Chipotle.

Very unhappy with the quality here. When this store first opened, I gave it a try. "Dry" best described the steak burrito w/rice, cheese, avocado, and salsa. I thought, well maybe they’re working out the kinks, and left it at that. Didn't really have the desire to ever go back. I know my burritos. Yesterday, my wife was promised a carne asada burrito from a restaurant I pass by in my home town of Montebello from time to time. I forgot! I told her I'd go down the hill to Chipotle and bring her back something of like kind. I should have went to Pedros Tacos on El Camino Real instead - half the price, juicy, loaded and I'll tell you why.

I visited Chipotle on Clarkson Road Chesterfield, MO 63017 approximately 11:30 a.m. on August 22, 2013 on my way to work - I start at 12:00 p.m./noon and work nearby. I requested a steak salad. As has been my experience on a few other occasions, I noticed the person preparing my food was picking up traces of food (cheese & lettuce) to put back into the metal containers of ingredients, which really was a turn off. Also, right as my order was being completed, this same worker picked up food droppings and put it into my salad, a complete turn off. Also, I have seen them do this with the meats. I told the worker, "Please don't pick up food from the counter and put it in my food..." She said, "Okay." I didn't have time to wait for her to make a whole salad for me again - it was time to make it to work. My bill was $11.82 ~ I don't normally spend that much for lunch but I decided I wanted a great salad yesterday. I was so hungry and desired the freshness of the ingredients I get from Chipotle.

I wait in line for over 30 mins now. Then I get my food, chicken is not the same; it is not cooked right. I asked for extra cheese and never get it, but the black manager there fixes up black people better then the white. Plus he is rude to white people; he is racist to me.

I feel like I have received the worst experience ever at the Chipotle in Matteson. When I arrived, I wasn't greeted. They were joking around and having a good time, and even though they saw me, I was ignored. Then a young lady noticed, still did NOT say hello, did not positively acknowledge me in any way, but said, "One minute". I was instantly displeased at her treatment. So, I waited patiently. After a minute had passed, and no one had even looked in my direction, I said, "Never mind," and walked to the door. On a second thought, I turned and asked to speak to a manager. As the assistant manager came out, the girl who was supposed to be making my order claimed that she greeted me. She did not. She attempted to make me look like a liar. It was embarrassing and stressful.

Rude cashier - I went to the Chesterfield Towne Center Chipotle and my friend had a gift card that apparently didn't have an active account and it was brand new and she was very defiant and didn't do anything about it. Anyways then we asked her to throw it away, then we went to eat and sit down. Then one other worker came over with the gift card and said the cashier didn't want it and didn't want to throw it away. So we went to her and said this is very rude and unacceptable and then she just laughed at us as we were walking out. She was very rude and I'm very upset because I really like Chipotle but not anymore. At least that one!!

I only let my 5-year-old eat out at Chipotle's, no other "fast food" places, as I (used to) trust the quality of their food. He had lunch there today, and a few hours later, started to complain of feeling nauseous. A few hours after that, he is throwing up. I might say this is possibly a coincidence, except this is the second time that has happened after eating there. We will not be eating there again.

I live close to this Chipotle and I go there a lot. I went today and the person that was in the lane was not nice and very rude to me. I asked for more chicken because she gave me half a spoon and when I asked for more, she just gave me three pieces of chicken. This is the second time I had this with the same person. I asked to speak to the manager and she told me it was her and that if I liked my bowl like that or otherwise I can leave. So she didn't solve my problem; instead she told me to leave the restaurant. Now the customer is not first. She knows me and she doesn't like me but when you're running a business, you can't treat customers like that because we are the ones that pay your paycheck. I'm also a manager and the way this manager treated me today was just rude and bad service.

Every restaurant out there is taking measures, cutting costs, but at the time, attempting to provide complete customer satisfaction - not this group. Buyer beware. We actually watched our food drop on the floor at least 3 times, and the servers behind the counter turned it into, I believe, a "hockey game". Never again! They served the food off the floor.

I went to the Chipotle on 464 N. Alafaya Trail, Orlando, FL on 3/5/2013 with my boyfriend to have dinner before heading to the movies and drove over 15 miles to get there, because we both love Chipotle and really wanted that for dinner but after this visit, I probably will never visit another Chipotle or give them my business. I asked for a kid's meal with 2 tacos, and was told I had to make the tacos myself which I never had to do in any other location. I didn't care but I mentioned it to the guy who was telling me that but he thought it was funny, having the biggest grin on his face saying, "Well that's the way it goes," and he was very rude. I don't know his name but he was a young African American guy with curly hair that looked like a total mess under his hat and was not groomed at all while everyone else was so pleasant and polite asking me if everything is okay. Even one gentleman walked to our table to apologize and see if we needed anything else. I don't mind making my own tacos; I am capable, but the attitude was not needed at all.

This is the second time this has happened at the same store (Crocker Park in Westlake, OH). The managers, ** and **, were very rude and have no sense of customer service. I ordered double steaks on my bowl. They gave me three and charged for three. It’s not a big amount, but it’s annoying and frustrating as my grandkids love Chipotle. Now, they have to go somewhere else.

I like to go about every 2 weeks or so, but the music is so loud I bring my own player to block it out. Don't mind background, but this is so loud you have to listen. I have complained, but it's still the same. This store at 49th and Main in Kansas City, MO.

I wanted an interview with the manager for school. The manager said yes, and we made the appointment on Saturday. I went there on Saturday, but he was not there. Very irresponsible. So, the assistant manager said I could interview him so we made the appointment on that day at 4:30pm and the assistant manager said that he wouldn’t be busy at that time. I went at that time, but the assistant manager said he was busy and told me to go home or make another appointment. I got bailed 2 times. If they are managers, aren’t they supposed to keep time/promises? Ok, I understand that they are busy, and I’m not mad at the fact that I couldn’t get an interview. But I am mad at the fact of how the assistant manager treated me. He said, "I have time for job interviews, but I don’t have time to be interviewed by you." What the **? You do job interviews to hire workers and give service to the customers. Although I was a student, I was also his customer at least when I’m in the restaurant.

I have been a long time patron of Chipotle. They built one about a block from where I live and I usually visit at least once a week. Yesterday, I made a decision to never eat there again. The portions were just ridiculously small. I was having a decent experience until we got to the cheese and the lady sprinkled a tiny bit of cheese on the burrito. I requested more and she said it's $1 extra. Excuse me. You have got to be kidding! She said, "You get only 2 ounces of cheese." I said, "Ma'am, that is not 2 ounces." It wasn't even a spoonful and I am not exaggerating. She then gets tired of talking to me and shoves my bowl away so I quickly asked to speak with a manager. The manager comes out and says as a courtesy she will give me more, so she sprinkles a tiny bit more on the burrito bowl. At this point, I am furious at the customer service and minute portions. Chipotle just lost one loyal customer.

Every time I go in there, I have to keep asking for more rice. They tried to charge me for extra rice when I asked for a little extra. Seriously!? And they tried to charge me for extra meat because the meat lady gave me a spoonful. I thought that it comes with! It sucks that you have to keep asking for more of everything just to get the same portions as you used to back in the day. I've seen people's bowls so empty it would barely fill up a kid. It's ridiculous. And now, I hardly darken their doors, because Freebirds World Burrito has come to town and they give me everything I want and as much as I want. Chipotle used to be the bomb, but not anymore, since they just rip you off now and if you ask for more of anything, they give you dirty looks and hardly put any extra on it. I shouldn't have to ask 5x for more rice, cheese, sour cream. Pathetic. No thanks, Chipotle.

I have been a longtime lover of Chipotle for over five years now. Never have I been this disappointed. I hadn't eaten there in a while and was craving barbacoa tacos for several days. Finally, me and my boyfriend head to the Sand City location in California. Not only was the line pretty long, it also took longer than usual. Also, the guy who made my tacos did not drain the beans correctly and made my tacos on top of each other. (Who does that?) I repeatedly asked him why he was making my tacos that way, with no response. The lady next to him had to tell him and he didn't seem to care. The lady on the opposite side who put on the salsa fixed the tacos. I was very frustrated with the service. I didn't notice how soggy my tacos were until I got to eat it. I barely attempted to eat one taco and was disgusted. I have already written one complaint and gotten no response. I would like someone to take this into consideration. I wasted not only my time but also my $7 on some tacos I couldn't even eat.

The managers were very rude and gave me really nasty looks. Also, the manager on duty gave me really small portions like if she didn't want to run out of food. I've been there before and they always give me normal portions than what the manager has given me. I really like that food but that day, I left really disgusted with the manager. The line was messy and disorganized. Thanks for hearing me.

I was so excited to have a location so close to our home (Addison, Illinois). I have gone to different locations throughout the Chicago land area. I always received great service and great food, never had a problem. My son, who is 23 years old, stopped in and received bad service and bad food. I told him maybe it's because it's new and they are working out the kinks. It's been open now for 3 months so I stopped in. Bad service and bad food! Someone from corporate needs to stop in and check it out (soon)!

I have ordered from the Norcross, GA location numerous times. Usually I go in around 8 PM during which the place is almost empty. Yet the servers (especially the female servers) are usually on a mission to rush through the orders. First, it happened a couple of times, which I ignored. But then I saw a pattern (especially when the place is not crowded). You go to the front and order, say Chicken Burrito Bowl. Immediately they ask what type of rice and beans. By the time you reach the beans (1-2 ft), your bowl is filled (if you are lucky) with rice, beans, chicken; and they are ready with the salsa type. The salsa platter is at the end prior to the cheese/lettuce area. If you say "hot" salsa, you might be mistaken for "corn" (because it happened to me 3 times).

I am very disappointed with this Burrito Bowl that I just ordered. I paid almost $8.00 for this meal and got almost no rice or chicken. I ordered my food to-go and once I got to my office, the rice was not cooked right. It was very crunchy and the chicken was very soggy and pink in the center. It was the worst lunch I've ever had. I will never eat from here again. Now I am here sitting in my office starving and feeling very upset because of this overpriced meal that was not worth a penny. I only get a half hour lunch so I can't go back and complain, and it's raining and cold out. I do not recommend this place to anyone.

Chipotle is my favorite place to eat, but last Friday night was so different. The chicken on my burrito bowl was way under cooked. The lady in line behind me made a comment about beef being very rare; in fact it was so rare it looked like barbeque. I never paid much attention to the chicken, like I say because I love it. I always get chicken and all the same ingredients. I eat there at least once a week, as well as my whole family. After I got it home and started eating, I realized the chicken was partly raw, turned my stomach. I picked out the chicken, fed it to my dog. I tried to eat the rest, but I just could not do it. I don't think the rice was flavored. I love that lime and cilantro. I was so disappointed. I hope this was just an off night, but thought I would voice my opinion.

From the start, when we arrived, the first person taking our order was busy talking on the phone and acted like it was a disservice to him to have to take our order. One of the other employees had to take the phone away from him before he would help us. All surfaces up front and on the tables inside and outside were dirty and covered with food portions while the 8 workers there were standing and joking around. My wife commented on it and was brushed off. I couldn't believe it was so filthy!

I just wrote a message on the Chipotle website because I was incredulous at what happened during my first visit to one of their restaurants. Afterwards, I googled "Chipotle complaints" wondering just how widespread are the issues and dissatisfaction. Maybe I'm more attuned to the Maryland-based postings on this board, but there are many and the Office of Consumer Affairs in Maryland should start recognizing a pattern. My complaint was with the College Park, MD Chipotle, closest to IKEA. This is what I wrote to Chipotle's customer support:

I haven't been satisfied with my local Chipotle in what seems like years. Every time I go there, something is wrong. There are always new people, angry people, overtired people. No one there seems to like their job and they take it out on the customers especially the cashiers who are extremely rude, giving dirty looks and throwing receipts at me. I go to Chipotle maybe once a week, but now I try to travel farther to a different Chipotle rather than my local one because of how rude, forgetful and unforgiving the staff at my Chipotle is. If they forget to put an item on, it is always my fault and they let me know it.

My father, younger sister, and I visited a Chipotle branch near our town and ordered burrito bowls. When my father told the lady helping us that he didn't want corn, she started to add toppings including corn. He told her that he had said he didn't want any, but that it doesn't matter. She started arguing saying that he did. My dad then said again, "It doesn't matter." She started giving us an attitude and said, "I'll make you another one." The general manager intervened and made sure my dad's order was made correctly. Then, the general manager, the female employee, and a few others working there started to look at us, laugh, and talk amongst themselves. We felt so mistreated; so my dad asked for a card.

When we first tried your Chipotle store, we loved it. It was all the flavors together that kept us coming back. It was so good. As with anything in this country lately, you get attached to something and then it changes for the worse. It tasted like there was no flavor on the chicken. This is not the first time that we have had this experience like this there. So we decided to not go back since lately, the food has been bland. Imagine Mexican food bland! The burrito had absolutely no flavor.

I picked up a steak burrito bowl order from the 19881 Century Blvd, Germantown, MD location. The order taken gave only 11 cubes of steak pieces. Then upon complaining she tells me that if I need extra, then she has to charge me extra; yet we pay $6.84 for steak anyway. I go to other Chipotles and never run into this issue.

Yesterday, Saturday, May 19, 2012, my son, daughter-in-law and I stopped for a take out order. We were on our way home from volunteering the Koman Race for the Cure in downtown Columbus. We had been there since 6:30 am and were very hungry. At about 11:30 am, we entered the store and there was a line into the dinning area. Several people came in and left because of the line. It was very warm/hot in the store. It appeared that no air-conditioning was on or working. Everyone in line was committing on the long line and the heat in the store. A customer came back because his order was not made to his satisfaction. The staff started to remake his order which was okay.

While standing in line, I observed the food preparers changing empty food containers and handling all sides of these containers, including dripping food ruminates and water onto the area they produce customer's food. Making matters worse is they never changed their gloves for clean gloves before handling food. The counter where they produce the food items for the customer had all sorts of food items spilled on it, making these ruminates find their way in your food. If I want brown rice, corn or hot sauce, I will order it! Then the food server that was preparing my order asked what sort of toppings I would like on my burrito. I said mild salsa and cheese. He appeared to be in a hurry and not listening, put a spoonful of sour cream. I tried to stop him, but to no avail. Making matters worse, he started scooping the sour cream off. I stopped him and said I want a new burrito. Does he not think someone wouldn't taste the unwanted food topping? Avoid this restaurant. Its address is 895 Foothill Blvd, La Canada, CA 91011.

Your employees were rude and then decided to converse in Spanish and laughed at us when we placed our order. Your company has a good product and a good name, but this was not a very good experience. I am letting your company know so hopefully, this situation does not happen again. Thank you.

It is happening in the Chipotle located in 5800 Northgate Drive #154, San Rafael, CA 94903 with contact number (415) 507-0493. They have a horrible staff. People, like the girl named **, are responsible of the good service. They do activities out of place, like drinking during work hours, doing drugs during the breaks, etc. The worst is that everyone knows and accepts it, even the store manager. How could this place give a good customer service, if its staff can be drunk when they are serving the food? The company should see that store and make inspections over there.

Why is it possible that a Mexican restaurant runs out of salsa at 2:22pm, Tarzana store at 18700 Ventura Blvd. on 5/1/2012. Very poor management. They said it would take 30 to 45 minutes to make more. Yah, like I have all the time available to wait.

I have come into the store several times and the 2 females there in the evening are very rude. I have receipts where I have been over-charged based on their lack of communication with the person who is making the bowl or wrap. Now, I’m assuming that because they remember who I am, they begin to chatter while I’m walking into the restaurant. And I really think that's inappropriate that the customer should be meant to feel uncomfortable buying your food that they are paying for.

I have applied to work for your company twice in the last 3 years. Both times, I have been denied employment due to the fact of not having experience. Yet, on your website, "no experience preferred" is in bold letters. I can't seem to understand how it is okay for you to deny my application without a better explanation. It seems to me that you are falsely advertising. I received a denial email 2 days after applying online. I guess I had higher expectations for a company that prides itself in being different. I would enjoy reading a response.

Again, where's the beef, Chipotle? I stood patiently in line at Chipotle sometime in January 2012 located on Carrier Parkway in Grand Prairie, TX to only be served seven small squares of fatty steak bits which ended up costing me $9. First off, once I got to the front of the line, I was rushed through the entire process. Once I said steak bowl, the Chipotle employee quickly assumed I wanted rice. I didn't want rice. So she threw away a perfectly good bowl and started over.

On 3/22/12, around 3:30 p.m., I was in line to order my 3 soft shell tacos. The server was taking someone's order at one moment, I thought he was done with taking his order, so I mistakenly ordered and he advised me that he will be right with me. When he was done with the order, he skipped me as the person behind me was a friend and he intentionally skipped me in order to take care of his friend. I advised the manager, he told me the server got confused on who was next which was untrue and the person ahead of me made the comment that he did skipped me on purpose.

I ordered online a salad with chicken. I received the salad with all the ingredients specified however, no chicken. Here is a summary of the order: 1 Chicken Salad for Jane; black beans, pinto beans, fajitas, with chicken, mild tomato, medium corn, cheese, lettuce. The item price is $6.37.

I work at the House Of Brides at ** in Schaumburg, IL. My coworker picked up lunch from your Schaumburg location. I ordered three stake tacos and was charged $7. I am not complaining about the price but the tacos are smashed together and cold. I do not like sour cream but it was put on anyway! I work! I don't have time to return food so I put it in the trash! I will not be getting my lunch from you again. I can't afford to throw out 7 bucks, so no lunch for me yesterday.

Long wait at the Forest Park Chipotle in Cincinnati. I don't think there is enough staff. I have been going here for a long time and there has always been long lines, but they went fast because they had staff that knew what they were doing. The first person who asks what you would like was so gross, rude and sloppy-looking. I asked for black beans in my burrito bowl. I got home and guess what? No beans. I can't believe this guy even works there, never mind being the first person you talk to. Chipotle is really going downhill. I'm not going back. It's a shame because I really liked their food.

On Saturday, March 3rd, I went to the Chipotle in Berwyn with my family for dinner. I was beginning to get frustrated that the staff was not prepared or not properly trained to handle the amount of people coming in to eat. I waited in line 30 minutes to order only to find out that they ran out of white rice, steak and chicken. I was told I would have to wait another 20 minutes for the meat to be cooked. At this time, my family had already placed their carry out order and had to wait for mine so I cancelled my order and paid for what my family ordered but with great disappointment and frustration. I must say I was shocked at the lack of service especially since Chipotle is one of my family's favorite restaurants. We are frequent customers to the Oak Park site since they have opened and have always been satisfied there as well as at all the other Chipotle sites we have been to.

The line was out to the door which was fine. I waited and as I was placing order for 2 burritos, I was told they just ran out of chicken and would be 5 minutes. They made the second Barbaco Burrito and I waited and waited. They offered me a free soda, which I didn't want. I kept waiting. The chicken arrived, but they started filling online orders first and ran out again and said only one more minute. My now cold Barbaco Burrito had been sitting at the register all this time. I finally canceled order and asked for refund. The cashier had to call the manager to refund. No apology, zip, nada. I won't be back. Worst service ever.

Being a vegetarian, I am very concerned with cross contamination of meat and veggies. I have no issues with other locations, however, The Marlton, NJ location is never good, but this last time was awful!

Chipotle, to me is all about health. I visit Chipotle at 1851 Morse Rd. Columbus, Ohio 43229.On two different occasions. I ordered the chicken burrito. The first time when it was time to wrap, they put a big hole in it. Instead of doing it over, they put another wrap around it. I stated I did not want all the bread, the help stated it will make you full.

I come to Chipotle all the time and I absolutely love their food. I went in to purchase my food. They had a server in line with his tongue hanging out as he is serving food. That was not the worst! He turned around to go to the back and as he was leaving, he was scratching his butt! That is unsanitary and unprofessional and I will never go there again. I am a very dissatisfied customer!

I ordered a vegetarian salad bowl and found pieces of meat in it. I can't believe Chipotle's carelessness in making their dishes. I have been going to Chipotle for a long time and always ordered vegetarian and never had such a problem. This would probably be my last time.

I recently lost my job and, for the first time ever, have been forced to collect unemployment. As if this has not been difficult enough, I was informed that I have been working for Chipotle for the last few months.

The Mexican workers here at this establishment discriminate against customers that are not of Spanish decent by giving them less meat than those that are. I've been to this establishment a few times now and noticed that when I was behind Mexican people, the workers would load up the meat for them and then to everyone else who was not Spanish, they would get little to no meat. This is unfair discriminatory practices and this business needs to get shut down!

The last time I had been in this Chipotle, I noticed a sign that stated, "Buy $25 or more in gift cards, get a free burrito on your next visit." Two days ago, I returned to Chipotle and purchased five $5-gift certificates. When the transaction was complete, I asked the cashier for my coupon. She told me I was not entitled to a free burrito because my gift cards were $5 a piece and, in order to qualify for the burrito, I needed to purchase a $25 gift card ($25 all on one card). I showed her the sign and explained to her that the sign didn't say one $25 gift card, it said $25 in gift cards--plural.

I was at the Chipotle store on West Colonial Store the night of October 9, 2010 around 8:00 pm with my Ddag to clean the cutting board and the floor. He picked a dirty looking broom and swept the kitchen floor, wiped his forehead and nose and then proceeds to handle the food using the same gloves he had on while cleaning and wiping his sweat and nose. I told the manager and proceeded to cancel my order and leave. As I was leaving, I noticed that they continued serving the contaminated food that the cook was handling with dirty gloves. This is quite disgusting considering the cook handles the cooked meat with these gloves.

I have a serious complaint with the service I received at Chipotle yesterday evening. After faxing a large order the previous night, I arrived at 16:00 to confirm that they had received my order accurately. Upon confirmation, I spoke to the manager who stated that if my order was going to be eaten at 19:30, we should pick up our food at 19:00. I arrived at 18:45 and stated that I was there to pickup a 75-burrito order. The cashier acknowledged me, told the back room and proceeded to work the register.

Extremely loud music. My order was not filled properly because person behind the counter could not hear me. Manager said "Owners like it that way." Cashier could not turn it down on instructions from manager. Several customers were unhappy when I told manager music too loud. He did not seem to care. I find loud music to be a physical aggression.

On Monday August 23rd, 2010 my husband and I visited the store in The Kentlands, Gaithersburg, Md. On previous visits, we noticed that he would always receive varying amounts of food and the quantity was never uniform. I told him that it just depended on who prepared our food and how generous they were feeling. On yesterday's visit it was different, though. He and I were in line to order. There were a couple of people both in front of us and behind us. As the people in front of us ordered, we noticed that the ladies that prepared their food were very generous with both the meat and the other ingredients. We thought that we had come on a good day.

On May 30, 2010, my daughter, grand aughter and I ate at the Chipotle Mexican Grill at Riverside Plaza Drive, 92506, Riverside, California. I am sad to say that my experience was not a pleasant one. This was my first experience eating at a Chipotle restaurant. I was looking over the menu and what others were eating and noticed how large and wonderful their salad looked. I decided on the salad. The woman who was initially creating my salad was named Rosa. When it came to the next person to add to my salad, I asked her if I could have some more meat as in my mind my salad was surely not looking that great. The girl said for an extra two dollars. I said really, wow you do not get very much meat.

My friend and I ordered food at a very busy chipotle in Sacramento. When it was time to pay, the bill was more than I anticipated but because it was a mad house and we were in a rush, I did $19.65 without the tax and looked at the bill after sitting down. The additional charges were $1.65 for avocado when I was told it was $1.00 and they charged for extra steak which my friend said he did not ask for that which cost $2.15. So there was an additional $3.80 and there was no explanation from the manager. The place was very busy and difficult to deal with it.

The Cupertino Chipotle cooking crew has humiliated me for the last time. I frequent the Cupertino Chipotle at least once a week. I usually order a fajita bowl + 2 margaritas. Approximately 5 weeks ago, the cooks overheard me order 2 margaritas and started laughing and speaking in Spanish saying over and over "dos margaritas, hee, hee, hee, dos margaritas." At that time, I complained to the cashier who apologized. I thought that would be the last time that it would ever happen. I explained to him that I felt made fun of and did not understand what the Spanish speaking cooks were saying. Fellow patrons behind me followed me to the area where the Tabasco sauce was and said "good for you for saying something, that was rude and came across as insulting."

I'm not one who typically likes to dine out so I usually get food to go and take it home with me, expecting it to taste just as good as it would have been in the restaurant. Chipotle has always been a good experience for me, until a couple of days ago at the Belden Village location in Canton. I went there with maybe not quite an hour left until closing time expecting a quality burrito. What I was given however were cold stares and cold food. The employees looked irritated and treated me as though they were irritated specifically with me because I came to get a burrito when they were still open.

I went to Chipotle for lunch on June 11, 2009. I ordered a chicken fajita burrito. When I bit into the burrito, a very sharp object injured my tooth. It caused me great pain! I could see a crack in my tooth. I removed the object from my mouth and threw it away. I wrote them online that night to tell them about my experience. I saved my receipt. I went to the dentist that Saturday. I did have a small cavity in that tooth. I go to the dentist regularly and the pain I experienced is from biting on the object (maybe a bone) in my burrito. The pain still persists and I have an appointment on August 8th to get a crown. If it still hurts, I will need a root canal.

I had my laptop in a Chipotle store, while eating it was stolen. I had it behind me inside my bag. I was with my mother. At the time it was stolen all the people in the store, workers changed, they were gone one by one. The attitude was more than suspicious. No one came to help me. No one seemed to care. The strangest thing is that according to them they only have one camera for the cashier only. There are many aspects of my case that do make me think that are responsible, and people who work there know about what really happened to my laptop.