Chipotle Reviews

Working in San Jose away from home I ate a Chipotle more times than I could count and also traveled and ended up eating at lot of different locations. The price used to be very good but now at least in California I would have to say just OK after all the price increases. Chipotle is fast (well depending on how long the line is). The food is generally really healthy compare with other fast food chains. I usually got salads though the bowls and burritos are also very good. I especially liked the spicy tang of their salad dressing and got a side of it to even put on my burrito if I chose that. I also really liked the sweet fruity tea drinks a lot better and just the normal fast food soda option.

My husband, mom and I went in not that long ago. My mom and I had the carne asada bowls, my husband got a steak burrito. Within a couple hours of eating, my husband became violently ill. It was strange because we had all eaten the same things earlier in the day, but he was only one to get as sick as he did. Nothing about our meals tasted bad and thankfully, no one else became sick but it’ll be a very very very looooong time before I ever go back.

Visiting your 18 Westgate Drive Fishkill NY location today and as a food inspector I noticed on entering you restaurant the tables, floors was dirty and there was a line but nothing usual. But from first place my order none of the employees greeted the customers with a smile. Everyone seem mad and angry and seem like they rushed you thru the line. So I ask if I could have a cloth to wipe the table because it was not clean and the cashier informed me they are not allowed to give out clothes and they never wiped the tables off and the bathroom was also dirty. And as a food inspector that is unacceptable. So this is just a first warning. The employees need to be retrain. Thank

I was at University Hill, Boulder location today; the day manager is worst human being I ever met. He's rude 100 percent of time. He must be family because no one keeps a job treating people like crap. Filthy line. Unhygienic combative staff. Some can't speak a word of English outside of rice. I will never eat at a Chipotle again. I couldn't even eat one bite of my food-gave it away. Totally disgusting behavior from an extremely prejudice person. Chipotle has gone downhill.

I have not been to Chipotle for 5 years because they double charged me and wouldn't give me a refund, however today I decided to give them another chance. I ordered barbacoa tacos, however the employee was distracted by the cook behind him, so again I said "barbacoa tacos, flour tortilla". His response to that was "Bowl?". I said "no Tacos, Barbacoa with flour tortilla". Again his response was, "Bowl?". Now I'm thinking is he asking me if I want the tacos in a bowl? So I said sure in a bowl. Sure enough they started making me a burrito bowl. Normally I would have corrected them, but knowing that this was going to be the absolutely last time I ever eat at Chipotle I let them make it, and I even paid for it, but I didn't get the chips and quac I was going to and left the restaurant.

I had a terrible experience at this Chipotle location. I visited with my daughter and a friend to purchase five meals to go, and from the moment we approached the counter, one of the team members was rude, dismissive, and acted as if I was asking for something for free. When I tried to understand what the issue was, she ignored me completely. I then respectfully asked to speak with the crew leader, but to my surprise, he was no better—he ignored me as well and walked away after the team member referred to me as “this lady” in a disrespectful tone.

I have to say, yesterday was the last time I will be able to go to Chipotle here in South Fort Myers, Florida. I ate a bowl last night with chicken and rice and was up all night with severe stomach pains. My daughter had the same thing happened in Maryland. It’s so sad you used to be my perfect go to fort treat and not have to cook dinner. The quality of the food has become poor. The cleanliness has become poor. The treatment from the people serving. The food is really incomprehensible. I just had regular plain chicken because that’s what they said all they had, but it was beyond spicy. You couldn’t taste anything. All I did was burn your mouth.

My Wife and saved dining at Chipotle for a special treat. It was special all right. Especially Bad. She had a pork taco which was essentially freeze-dried pulled pork on soggy taco. No taste, had to add taco sauce and it still did not help. I had a carnitas salad with black beans and lettuce. The carnitas was just this side of beef jerky...just terrible. I mean, seriously bad. The black beans and guacamole were decent as were the chips. If you want some much better Mexican food, go anyplace else. Taco Bell would be a giant step up.

Terrible take out Burrito. Rice undercooked hard, chicken burnt on seasoning. Would have returned it but live too far away. Ate a portion of it only to be sick in middle of night. The cook needs better training or should be replaced.

The new Chipotle at 650 E. Waterfront Dr, Homestead, PA was terrible. Service, food, cleanliness was all bad. It looks as if they may have been short staffed so I did not make any complaints because there's only so much a few people can do. Firstly, they were out of white rice, lettuce, grilled veggie. The place was dirty; trash cans were full inside. We ate outside to avoid it, only to be surprised that the trash cans outside were missing. Guy who made our food, was like a mute no greeting, no smile, just looked like he had no interest at all of being there. Guy in the back cutting up the food looked overwhelmed. Review is to help get this place better as for the waterfront can use more restaurants. Service and reputation like this will make me/people do not want to go back, which results in low traffic and the next thing you know, the restaurant is closed because of it being poorly managed and we don't want to see that in the Waterfront. Do better!

I’ve been going to the Chipotle at Midtown Village in Tuscaloosa, AL (1800 McFarland Blvd E, Suite 608) for over 10 years—hundreds of visits. I’ve also traveled across the U.S. and eaten at many other Chipotle locations, and I can confidently say this is consistently the worst one I’ve ever experienced. The issues are chronic:

Concord, NH. They kept failed add veggies fajita 5 times in a row while I attended there five times after ordered it from the online. They kept said it’s out. They refused refund anymore when I arrived my workplace with my food then see that I don’t have chips in a bag (it’s my fault for not check before leave.) and I’m too exhaust to want go back to there. I only have 1 hour lunch before return to work. Customer service AI is suck.

My son & I went to the Chipotle in South Plainfield, NJ. It was about 10pm and I wanted to get him the picey chicken bowl. They ran out of grated cheese and there was also no sour cream out. He selected what he wanted but because they had run out of cheese the only cheese they had was queso which we chose. When I got to the cashier the man who served told her to charge for the queso. I explained that we took the queso because they didn’t have cheese. The man who served us turned out to be the manager who said basically we’d have to pay the extra. This is not right - I had to pay full price for a bowl without cheese and pay extra for queso.

The pic says it all for size. A burrito smaller than a coke, about 4", for $16! Additionally, I used "free entree" in rewards points. I purchased a bowl for $18 and a burrito for $16. The price was reduced $12 with my rewards points. I still paid $4 for my 4" burrito that was supposed to be a free entree. The bowl had almost NO MEAT in it. Just a few small pieces on top. So I paid $34 for a 4" burrito and a salad basically.

Found a tiny cooked whole rodent in my bowl. I was horrified/traumatized. Filed a formal claim. Still traumatized a year later. Chipotle's slow response triggers trauma having to revisit the experience.

Cashier at Chipotle on Mooney Blvd is Visalia. Was extremely rude and not friendly at all. Had major attitude when I asked a question regarding an item on my app.. My point is if you don’t like your job work somewhere else!!!

Chipotle sent out emails about free queso. When I was unable to use the code provided I reached out. 11 emails, numerous chats and 2 weeks later after emails to everyone I could find in the company, I got a free queso, for a limited time. Deplorable customer service. Doubt they expect anyone to go the extra mile since they obviously don’t expect their staff to do so. Many times I received no response to my emails. I’ll go elsewhere and pay for queso. I’ll give Chipotle none of my money!

Every time I go after work (5:30-6:00 pm), they're out of veggies. Why can't they make enough? The veggies is what gives the food the flavor. Also, when I asked for double protein, the 2nd serving wasn't even being served as one full spoonful. That was just upsetting! An associate stated she'd serve a bit more, but she didn't.

I order from Chipotle occasionally. The food is generally fine, but my issue is that the name on the bag doesn't match the meal name on the website, so I never know if I am getting what I ordered. Please make the verbiage consistent. The most recent order was larger than previous orders so I think I may have received what I ordered this time because there was more food than I usually get when I order this meal. I ordered a high protein lifestyle bowl and the bag was labelled C Bowl, which I believe is Chicken Bowl.

The North Ocean City Chipotle is awful… They give you a ton of rice and beans and not much chicken at all… And… The amount is getting less and less. I will not go there anymore. It’s expensive and I’m not getting what I pay for. Also, it’s too spicy for my style.

I was charged $100 and given the receipt for the accurate amount of $34.04. When I called to get it fixed, the customer service line is AI and when I finally got a human, they were rude and questioned if it was my error instead of their employees at the restaurant. Still waiting to get my money back.

Kenwood, OH location sucks! 0 stars, if available! Inconsistent bowls & burritos. Paid for 1 w/ steak & barbacoa, but got a veggie. Been patronizing for years, won’t ever go back! Nice the service declined, I gave them 3 chances for improvement. They couldn’t do it! Q’Doba or Moe me instead, please! No corporate human to speak to rectify or report any issues. Just “Pepper,” the corporate bot. Good luck reaching someone! Dirty counters always. Dried sauce matted around the serving containers. Always running out of common ingredients midway through a rush & won’t replenish. Better hope you don’t order on DoorDash or the like. You won’t know certain garnishments are unavailable until you open your order to be met with meal disappointment.

Well lately it seems like they don't want to do their job in chopping the vegetables a little finer. They put in these big chunks of onions and peppers that you have to end up taking them out of your food.

I love Chipotle but the place was dirty, tables were not cleaned, the floors were dirty with crumbs, etc. The counters where they were cooking were full of food so was the counters where the register was. Not a clean place at all!

via the app and all I got back was an apology and invitation to reach out with any other concerns. My concern, what about a future free burrito. I guess pre covid and inflation took care of even a discount.

If I could give 0 stars, I would. This was the fifth time my order was completely wrong, and frankly, I'm done. The food was spoiled, the portion sizes were pathetic—barely half of what they should be—and the staff clearly couldn't care less. It’s like they either can’t read or just refuse to do their jobs. Are they even trained? Or just thrown behind the counter and told to wing it? What’s worse is that Chipotle acts like they want feedback with their little surveys, but nothing ever changes. It’s just corporate lip service. Don’t waste your money, your time, or your patience. There are better options with fresher food and people who actually give a damn.

This was our first experience at Chipotle as they recently opened in our town. My first impression was that there was not a lot to choose from. Burrito, Tacos and Bowls. We ordered bowls which were sufficiently abundant in size although sparse in the amount of meats in the bowls. The person waiting on even put the meat in and then went back and removed about a tablespoon full. None of the staff mentioned that there were beverages available. (The dispenser was around a corner where we couldn’t see it.) Their English was poor at best. Finally the price paid for the bowl was extremely high for what we received. The bill for two bowls with no drinks came to over $40.

Chipotle has completely fallen off. Don’t waste your time eating there. It will be a disappointment. I don’t know what’s going on. If you go in, you may watch flies getting your food and they act like you don’t. If you order online, you will not get the right person shot size for what you paid. The bowls are barely full. Nothing is fresh. It’s just bad. The only difference is you don’t get a chance to see the flies lying on your food.

Filthy tables, floors, chairs. No black beans, no white rice, 20-minute delay to cook it... they moved at half speed. Gross restaurant. Not used to Chipotle being so poorly run. Not many patrons here either.

Took more than 40 minutes to place order. Then found out online orders went to head of line. Line in store was very, very long but they were taking online orders and that was what they were concerned with more than the long line.

Chipotle has got to be an acquired taste. It’s not for me. I went once and that’ll be my only visit. I got some kind of bowl with brown rice, beans and some kind of mystery meat. It’s served like a sandwich shop. You walk down a line telling the employees what to put in it. I went during the first few minutes of the lunch hour, maybe 11:15am. I expected the food to look fresh, I was disappointed. This is the worst $17.99 I’ve ever spent on lunch. I wanted to try it so I did. Lesson learned. I’ll never cross the threshold of this business again. Horrible food. It doesn’t live up to the hype.

The restaurant was filthy, no clean tables, and the ice was overflowing onto the floor, which creates a huge liability. This is not the first time that the restaurant has been unsanitary…But the first time I decided to give a review. Chipotle does not make it easy to contact them and file a complaint. But, it seems that there are a lot of complaints on unsanitary conditions all over the US. This complaint is for the Defiance Ohio store. I hope the GM see the complaint or maybe an employee.

This was my first ever visit to a Chipotle, Ithaca, NY, location to be exact and because of this experience I will never visit Chipotle again. The restaurant was disgusting with food left on every table and all over the floor, no ice or utensils at the fountain drink area, the spoons by the register had some in the bin with food on them, they ran out of rice, and when I finally got to the counter to place my order (almost 30 minute wait to get that far) when I was asked for my order which was 1 soft taco because I was over it at this point, the waiter asked if I wanted a hard or soft shell and then walked away not to return; finally, after waiting another 5 minutes for him to return and worker finally looked at me long enough to get their attention to make my order, then it was another several minutes waiting for someone to cash me out.

This Chipotle is in a relatively new shopping center and it has always been clean and pleasant to go to. My wife and I went in there today and it's like somebody moved it to another city. Every single table in the restaurant was dirty so we couldn't find a place indoors to sit down. There were no forks in the can, and there were no napkins in the holder. The lemonade tasted extremely bitter, and we always brag about the lemonade at chipotle. The garbage cans were all full inside of the store and so were the ones outside when we went out to sit on the patio and eat. There was food and trash on the ground out on the patio and all of the tables, but one were also dirty. The floor inside of the restaurant looked like it hadn't been swept or mopped in two weeks. We were very disappointed as we have always enjoyed going to this particular chipotle. Management needs to crack down on this place ASAP or you won't have a store at this location.

My family and I love Chipotle so we were so excited that one popped up just down the street. We ordered from this location several times. The first few times the food was good. Lately the food has been cold and the order is always wrong. They are always out of something that we order. We love the watermelon lemonade and always order it, but rarely do we get it. When I get to the restaurant to pick up the food they are always fresh out. Today I asked them to replace it with the Minute maid lemonade and they gave me water instead. I ordered 2 chicken bowls with twice the protein (at around $15 each). 1 of them was fine but the other had just 3 tiny pieces of chicken and was stone cold. The last time I ordered a bowl they gave me a burrito instead. Then I realized that Every time I order through the app, and don't add a tip to the order that I am going to pick up myself, the order is wrong and usually cold. I will never go to this location again!

Order is ready 15 minutes after pick up time, and they always mess up the order. Today my chicken burrito has no chicken... Is anyone from management reading these habitually terrible reviews, or has everyone at this company completely checked out?

Warning Don't Order and Pickup in Chipotlane: 11805 Shawnee Mission Parkway, Shawnee KS 66203. Quite often you find almost no meat, and a bowl filled with rice. I don't eat rice or order it. I ordered black beans. There were no black beans. It feels terrible to get home and open your order and find your meal in a state that looks like a scam. I can only eat in the store to be sure of having what I paid for.

So had a very bad management experience. Went into the store the day after buying a burrito. Tried to explain the the manger that the burrito fell apart as I tried to eat it. It was obviously too stretched. Was asking for a remake but because I threw away the receipt long before leaving the store and explained that, the manager refused to make another or give a refund. Tried to explain that I was 64yrs old and not trying to get over. Just wanted a decent burrito. The manager Mr. ** at store # Ga-2706 Kennesaw was very insensitive and seemed as if I was interrupt him by having asked for him to resolve the issue. Love Chipotle but no recourse if you go to 777 Townpark Ln in Kennesaw, Ga 30144 dealing with manager aforementioned. Uploaded a Chipotle receipt for official verification purposes only. Not receipt associated with the order referenced here.

I would actually give this a zero. I’m honestly debating if I should even order from Chipotle anymore since the quality keeps lowering. The employees are not doing their jobs very well and we keep getting fed horse chow with sprinkled rice and beans for food. To whoever who made our food today, do your job well or quit. January 17, 2025. Order time 8:00 PM in Maryland Heights, STL, MO.

This is an awful fast food company. The employees at the stores are rude, and the customer service online is bad as well. I have had so many bad experiences, I will never go back. there are a lot of other restaurants that are much better. An example is Poppos in Bradenton/Sarasota. That restaurant is similar, but has professional employees and the food is much better.