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On 7.14.2020 I ordered a couple meals through the Chipotle app. for delivery. Doordash apparently delivers the meals so when I decided to call this time (meals are frequently wrong from this location and I've never complained prior) to see if this could be corrected. Doordash told me I would have to reorder the meals in order to trigger a second delivery. I asked him why I would need to pay twice and his response was that he would refund me the entire first order. I asked for an email because I didn't trust it. When I received the email it states I was only going to receive a 25% refund. Today, 7.23.2020, Doordash told me they don't handle the refunds and that it would be from Chipotle. Chipotle doesn't have a customer service department from what I can.
So I love Chipotle. I defended Chipotle with the outbreak A couple years back. However, my past 2 orders have been horrible. Today, we received the WRONG order LATE and COLD. We also received a pair of dirty gloves in our order bag with the current Coronavirus outbreak. DISGUSTING!!!! My last order was delivered to my neighbors’ house. Unacceptable!!! Chipotle refuses to have accountability. NASTY. I think I will not order from Chipotle again. It saddens me because I love their food.
Lettuce was dead chicken and sofrita was dry. No guacamole and it's extra food was cold. I BOUGHT A STEAK BURRITO AND 3 BOWLS. 60 DOLLARS AND I REGRET IT. Mc Donald's would have been more satisfying-the dollar menu at that. Aburn branch in North Sacramento off of Madison sucks. Waste of money.
Chipotle online is kind of mess; Many times orders get charged online but orders won't go to restaurants. Ripping off customers with their ** online app and site. No customer's service numbers and no refunds. Stores' managers tells us they don't know; We never get a responses from online request.
Order 30 minutes late which created a dangerous environment in the store. They need to shut down as a health hazard! Order confirmed for 12:15 but it was not ready until 12:45pm. The explanation was they had too many orders to fill. They should have stopped taking orders for that time slot!!
I visited Chipotle at the New location in Concord Mills pkwy in Concord NC. Beware. The manager’s there are disrespectful and uncaring. I had received Bad food and called Jaye the manager whom stated for me to come in and get a replacement. Well NOT TRUE. I made a special trip and when ordering I saw Jaye the manager because I asked if the pinto beans were done today... which is what made me SICK BEFORE!!!! And unable to EAT!!! She looked right at me and Ran Into The Office. I guess she knew the the other manager would not approve my order!!!! When I asked for her to come out and verify our conversation I was told that she was in a meeting. REALLY!!!!! The male tall manager refused to honor the replacement in front of A long line of people. How embarrassing!!! I was appalled and pissed ???? off and disrespected. This manager thought this WAS FUNNY. BEWARE OF THIS LOCATION. THEY SERVE BAD FOOD AND TAKE YOUR MONEY!!!!
Chipotle reward program is a scam and design to validate about 10%. There are no expiration dates, fine print, or written policy available. It's almost like calling national number to corporate and selecting 4 or 0, and later find out that over 10 of their's departments are fake including famous customer service department. So what I was told be some email employees, use them instantly, or you might not ever see them at all.
Clean places, Health Foods, prepared daily, not frozen. Great selection of meats and vegetables and homemade salsas. Great quality of meats and cheeses and the best daily made chips ever. Homemade from scratch.
I have experienced this store never having my order ready when it’s suppose to be! This time order was suppose to be ready at 8:15 and waiting for 45 mins before it was ready! Unacceptable!!!! This has happened I know 3 times now in the past few months!
I order food from this place and they gave me and my boyfriend the wrong meal. I asked for a burrito with white rice cheese and veggies. I get white rice and cheese, no veggies and my boyfriend meal he asked for burrito with white rice chicken and steak and with queso sauce and chips. But they gave him in the burrito was chicken steak white rice and cheese but the queso was not in the burrito and they said they don't have chips. What kind of place don't have chips like what the hell.
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