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Reviewed Sept. 25, 2023
Today we visited a Chipotle in Winchester VA. The restaurant was clean not only Tables but the floors. There was food in tables and on The floor all over. We needed to ask a staff member to clean our table to seat and eat but we not stayed because I was mortified with the dirtiness of the place.
Reviewed Sept. 21, 2023
This ** guy (**?) in the register was extremely rude. When he was putting my bowl in a regular brown bag, I told him to put it in a carry on bag since I have to walk with the food for 10 minutes to go to my office. He started talking to someone and yelled at me saying "Stop, I am talking to another person." He was not talking when I asked him the first time. I felt that was very rude. He said he doesn't care. I formally complained to another person I know for years there. He told me he heard what Fernando did and said and told me that he would let the manager know. All other people there are very nice and good people.
I told him at least four different times before, "Please do not call me buddy." He treats me bad and then start calling me "buddy". He did the same thing again today. THIS HAS TO STOP. He should be disciplined or removed from this restaurant. This is an educational and academic environment, and his attitude and behavior do not fit in this place. Thank you. This Chipotle is in 320 Wick Avenue, Youngstown, OH 44503, at YSU campus.
Reviewed Sept. 20, 2023
My son and visited the store on 86-87th and Wadsworth in Westminster Colorado. Very poor customer service, nothing but attitude while making our burrito bowls and when you watch the commercials on tv, the fresh logo is a lie, I stood at the counter watching a guy cut open a big bag of prepared meat to put in a pan to put in their food table to serve as well as bag of guacamole poured in a pan. As I was watching all of this all I could think was how desperate people are to really sell their food. Not cool especially the way prices are for food nowadays. Shame on you. If you are trying to sell your product you might want to hire people who actually need a job and enjoy their job to a degree. Will not be giving them my hard earned money again.
Reviewed Sept. 20, 2023
Manager charged me $8.65 for a single bowl of brown rice. Nothing but rice. He stated "we have to make money". This is absolutely crazy. This location is at 9395 Atlantic Blvd Jacksonville FL. I have gone to over 5 other Chipotle in the Jacksonville area and they charge me $1.97 for a bowl of rice. This place is ridiculous.
Reviewed Sept. 18, 2023
I got a bowl the new steak. It was cut up so small and the bowl was good but protein didn't even resemble the commercial. Tasted like it was sitting there and it was 12:30. For the price not happy with it. It was the Chipotle in Boardman, Ohio.
Reviewed Sept. 8, 2023
Chipotle is no longer a value. One bowl can cost over $20 and $7 for an extra side of steak. The bowls only look half full. The food is never hot, the restaurant is always messy, and nobody looks happy.
Reviewed Sept. 7, 2023
Quality can be a bit inconsistent, but I had a great experience today with a chicken burrito bowl. All ingredients were fresh and I was surprised at the quality. Service was quick and the price was reasonable. Thanks!
Reviewed Sept. 2, 2023
I use to love Chipotle, but their Customer Service is terrible. It’s not the same. And their staff are unfriendly, and sometimes rude. If you have an issue, it’s unfortunately now outsourced overseas for any comments. You can’t even talk to the restaurant manager anymore. And you get no apology or compensation. I stopped going there indefinitely.
Reviewed Aug. 30, 2023
I went to the location at 250 Utica Ave and I tell you I will not be back to this location. Walked in and it seems like they already started to prepared to close even though there were at least 2hrs to go. One person was cleaning the food station while the food was being served to the customers. There were no beans, no gravy, no vegetables, only chicken, steak, brown and white rice with guacamole, Pico de Gallo and spicy sauce. I ordered chips as well. When we got home, the food was very dry, the chips were stale and we didn't finish our food because of it. Even though it's in the neighborhood and convenient, the experience is not worth going back a second time.
Reviewed Aug. 27, 2023
The beef was dry. If I didn't know any better one would think it was beef jerky. At the time they didn't have any chicken so I had to wait several minutes. As far as could tell they were only grilling a few pieces of chicken at a time and when I got the chicken it looked it had gone through a grinder. They didn't have any "fresh" tomato salsa nor fajita veggies. The rice was not moist but dry. I ordered a small soda but they only had the large cups. Oh, I forgot, they made no effort to evenly spread the toppings over the rice. Any idea what it's like biting down on a big glob of sour cream. The time I ordered the meal was about 4:00 pm 8/21/23. Others I have spoken to all had similar experiences--check the rating. Seriously, you can get a much better burrito for far less money from a roach coach than eating at Chipotle.
Reviewed Aug. 10, 2023
I was looking forward to trying this place in Saginaw, MI. My daughter & I went there & ordered. We sat down & I noticed my burrito was hot on one side, cold on the other. I bit into it, it had no flavor, none. I eat some of it, whil
Reviewed Aug. 9, 2023
I will never order from Chipotle ever again. I ordered a very large order for staff off of the actual website. It was marked as delivered but we never received anything. I spent 45 minutes attempting to reach someone to speak to and then finally get the rudest customer care representative. Initially they were not going to reverse charges on my credit card for $244.58. This company has lost future sales from me. I will never have anything to do with this rude horrible company ever again... and in the end we still had no lunch...
Reviewed July 22, 2023
How is it that one Chipotle charges $9.45 for the al Pastor bowl and 7 miles down the same street (High Point, NC) charges $9.85? And it wasn't even as good? Way too juicy! I've lived with being given smaller portions than men but I'm not going to pay for a difference in price for the same identical bowl!
Reviewed July 1, 2023
Chipotle Catering is absolutely horrible to deal with. I placed an order 2 days in advance, they received 2 separate confirmations. When I arrived a store the manager was never informed of the order. Clearly the corporate office cares very little about customer care. The manager and store employees at North Conway went out of their way to put my catering order for 20 people together. Kudos to the manager! Next time I will not deal with Chipotle.
Reviewed June 27, 2023
I ordered online catering and mistakenly used the wrong credit card. After speaking with 39 different people over 7 days, customer service reports that they are unable to charge correct card and refund the wrong. Baffling that such a large corporation can’t facilitate a common error. Messaged CEO and Treasury director. No response. Zero stars. The worst. #brianniccol
Reviewed June 24, 2023
I love Chipotle. I eat a burrito twice a week. But I will no longer order through the app to pick up. The size of your portion when you are not standing in front of the server is never as hearty. I actually tested this. I ordered my burrito through the app. I picked it up then went directly through the line and ordered the exact same thing. Then I took them home and weighed them. 3 times the burrito I got walking through the line was 1/2 lb more food than the pickup order. The customer service at my store is also crazy.
One manager apologized to me for the discrepancy and said to always mention it and they'd fix it. The current manager yelled at me for asking them to fix my order. I still love my burrito but I will no longer go to this store. I will also no longer order through the app for pickup. If I want my carnitas fix I will go through the line in person. I just won't ever do that when the line is long. Guess it's time to check out alternate options. It's amazing how customer service can make or break an experience. Too bad this time, they broke it.
Reviewed May 31, 2023
I ordered 1 bowl, requested 4 different meats in the bowl, with guacamole and salsa. She separated the bowls into 2. She then charged the order with extra meat and we never got any other ingredients, the amount was almost $29.00.
Reviewed May 27, 2023
I have purchase in last 5 months 5 times and their reward never works and front desk checkout person or online manager can not help... Their Apps also does not work. Their service is very bad, their earn point does not work for 5 months and not doing anything.
Reviewed May 22, 2023
Well, I see why corporate does not allow the workers to give out their names. The manager on duty (male) at the Elkton, MD (722 Pulaski Hwy) on 5/21 at 9:00 pm confirmed my DoorDash order. When the Dasher arrived, she called to inform me that Chipotle did not have regular cheese, lettuce, fajita veggies, or tomatoes/salsa. She let me talk to the manager on duty. He refused to give me queso on my burrito and salad because queso is only provided for an upcharge. Even though they did not have 4 ingredients including regular cheese, he refused to offer queso for free. He said he will only make my order without the ingredients or offer a refund.
Typically I would take the refund, but I felt badly about the Dasher already being at Chipotle. I didn’t want to waste her time. I expressed that to him and he did nor care. He told me that he was being nice offering a refund because he could have just made the items without the four ingredients. I’d really like to know how he would justify a salad with no lettuce, but that’s another story. In sum, he told me to call corporate office if I had an issue and that he needed to hang up and take care of other customers. I apologized to the Dasher because there was no way I was ordering from there. I hope Door Dash charges these horrible businesses fees when they do this to customers and Dashers. Unfortunately I don’t have the manager’s name because Chipotle does not have name tags and does not allow employees to give out names.
Reviewed May 8, 2023
I am tired of people saying that Chipotle's service is terrible because they take too long. But for the record I order and they have it in 2 minutes, well Online ordering is ok, it is only a few locations where the Online service is bad. The food is always amazing no matter what you get. They are always coming up with some new meat to put on, and the Guacamole is probably the best you can get. Great job guys and keep it up!
Reviewed April 26, 2023
HORRIBLE SERVICE! My company and staff purchase food at this Chipotle (Gresham Oregon location) on a weekly basis and they constantly "SKIMP" on controlled portions and MAKE OUR FOOD INCORRECTLY when ordered! Don't get a wrong order or request to have a REFUND! You will NOT get your money back! They literally asked me to leave with NO REFUND as we got into a dispute about the order THEY MADE THAT WAS WRONG. They are trained to SKIMP on portions and NEVER REFUND ANYONE! Just bad service and overall bad business to NOT FIX someone's food order. We will NEVER go there again. They owe me $30.60 still on the one order 4/26/23. -Roger F., Tina B., Christa F., Michelle H., Michelle B. & Company
Reviewed March 30, 2023
I placed my first catering order at Chipotle. The order arrived and was missing 2 items: chicken and tortillas. I called customer service a few days later to let them know what happened. Customer service said they were going to contact the store. The message customer service provided to the store is that I was complaining about the fact the order size was small. I never said that! I don't understand how customer service changes the story from "there were 2 missing items in my order" to "the size of the order was too small".
The restaurant contacted me and said "the restaurant was just following what is in the order sheets and that I only purchased a small portion of it". This was my first and will be my last catering order at Chipotle. I not only was charged for something I didn't receive but then the restaurant blames me saying I didn't order enough food for the size of the crowd.
Reviewed March 23, 2023
Poor, dirty. No clean tables. Went for napkins to clean a table myself. No napkins. Food was good. Food preparers mumbled when I asked questions about choices. No eye contact. Sloppy dressed. Very disappointed. I hope it was just this store. Not worth one star.
Reviewed Feb. 21, 2023
Henry at Clemson restaurant done a great job getting to all his orders after their computers went down and come back up. I was very impressed with his composer during a crazy chaos moment. GREAT JOB CLEMSON Chipotle.
Reviewed Feb. 1, 2023
Chipotle used to be my favorite restaurant for dine-in, take-out and number two for catering. I used to eat at Chipotle once a week. I would order catering every time we had a group in town more than one day, behind my number one choice. In the past 5 months Chipotle has made my very high opinion of them dwindle down to the point of not purchasing anything from them. I have ordered several times at the office for a personal delivery in the last 5 months. Three out of four of the last orders have been wrong, soggy, cold and lacking what was ordered. When I "Chat with Pepper" I would usually be told it was the store's fault for my order being wrong or the delivery person took part of my order and I would get a new chips and guac in my rewards for my next purchase.
All of my orders had a Chipotle sticker on the bag that had not been tampered with. By the third time this happened I started asking to speak to a live person. I am not sure who I reached on the phone but they could not help me. I am sent back to "Pepper" or a "message" is taken for customer service. I have yet to speak to someone in customer service. A few weeks ago I ordered catering for 20 people on a Sunday for the following Wednesday. On Tuesday I received an email my catering would be delivered the following day. On Wednesday I woke up to an email stating my credit card did not go through but my order was still being made, however, I would need to go to the store to pick up my order.
I called as soon as I could get ahold of someone to rectify the situation. I was told to call the store and work it out with them. I called the store, gave my credit card information, paid for the catering and was told to contact catering to get my order delivered.... The store manager was unaware that my delivery could not be made because it was not set up through catering due to my "payment" not going through. After calling catering or customer service again I am told my payment did not go through due to a glitch in Chipotle's system but they still could not deliver my order. With an hour to go before having to feed 20 guests I had to make arrangements to go pick up my order. To pick up the order is usually not possible for me at my office.
The store manager also offered to have someone from his store deliver it for me. I spent numerous time on the phone and via email trying to get ahold of someone from Chipotle to help me understand what happened, how they could rectify the situation and how to work through this type of situation in the future. I cannot get anyone to call me. I cannot get a hold of anyone through a phone number. When I call the 833 customer service number all I am told is they can take a message and pass it along, then my message gets turned into an automated email when after 5 responses I realized I was emailing with a robot.
I looked up and tried to call Chipotle headquarters in Newport Beach, California and again received an automated machine with the option to input an extension if you knew it or to call the 833 number. As much as I used to love Chipotle I do not care to handle situations without speaking to a live Chipotle employee that can help me. I understand mistakes happen but how do we as the customer get our answers rectified through robots?
Reviewed Jan. 12, 2023
My order was not right, cold, watery, no meat. Twice this has happened. Well this time I contact customer service. I was told I would be given three tacos for being unhappy with order. Not true. I kept looking at my app for the deal. What I saw was something stated, "Buy three tacos get three free." So unaware of having to purchase three then get three. I thought it was a coupon or some other deal. It expired. My reason for reporting this. If I am promised three tacos free, why would I be looking for another deal. Not only that. You don't make me purchase nothing. Your company wronged me. Do better!!! I tried explaining that to customer service this morning 1/12/2023. She was not hearing it. I do not care if it is a little money. It's mine. Customer Service is everything.
Reviewed Dec. 31, 2022
On multiple occasions, after standing in line for 10-15 minutes, when I reached the counter to place my order, items were out of stock. What irritates me constantly is that I had to wait in line a long time before knowing something is not in stock. For example, bowls are not good without the green peppers and onions. I will not purchase a bowl without them, so if I would’ve known beforehand, I could’ve saved myself time. Why not post on the door that certain items are not in stock. Also, how can a restaurant run out of items anyway? I had instances of the following missing items: green peppers and onions, sour cream, corn, as well as vinaigrette. I just don’t understand how Chipotle is always out of items. McDonald’s is never out of French fries! It doesn’t make any sense???
Reviewed Nov. 30, 2022
First they use to give 2 free dressing that weren't even a 1/4 full. Then started charging maybe .35 for extra. Now they giving 1 talking about $1.50 for another. They done lost their DAMN mind. Talking about a salad get 2 dressing, what's different from a salad & a bowl?
Reviewed Nov. 21, 2022
Just ordered $150 of food from @ChipotleTweets and @DoorDash delivered it.
2. It was cold.
3. Not ONE order was right.
4. One person got sick.
And you call this a business? They cashed the check. And they want you to order next. #avoid #tellyourfriends
Reviewed Oct. 29, 2022
Just earlier today, me, my mom, my brother and his girlfriend went to Chipotle and when we got there we were in a good mood. When it was our turn to order, I walked up and the first question he asked was "what do want?" and I responded with "a bowl" and everything was going well. Until he asked what did I want inside and I responded and he got a attitude with me for no reason. So I just ignored it trying to be calm but he was like that to all of us, when he was taking a orders. He ended up yelling at us and me being kind and shy, I stayed calm and didn't say anything in a yelling voice. My mom saw what was happening and she ended up yelling back at him. Were we in the wrong for yelling back??
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