Chipotle Reviews

This review is not for Chipotle but it is for a specific person at the Henderson, NV St. Rore Chipotle store... There is a woman who works there by the name JAN... This lady is a workhorse, she multi-tasks so much she secretly has to be a superwoman... She helps customers, she makes food, she preps food, and she cleans counters/floors, all while she is smiling under all that pressure and always pleasant and polite... WOW!! Hey Chipotle managment this lady is worth a huge promotion. Whatever you pay her you should triple it, and promote her out of the store and into a corporate position... She is AMAZINGLY GREAT!! Chipotle, you are lucky to have her...

This location in Jacksonville on Skymark Dr needs new manager. The place is nasty and everyone is standing in back with one guy one guy on the line with manager handling online orders with online customer having to wait because the manager and grill person did not monitor the line. Guess what? They ran out of chicken. No chicken even on grill. This location needs a new manager.

Today I went for the dinner hour in Irondequoit NY. This is the 3rd time in a row that I have gone there, and they were once again out of the Roasted vegetables. When I inquired about the fact that, "This was the 3rd time in a row I have come and you are always out of Roasted Vegetables." The employee stated, "It's the Dinner rush." I asked, "Do we get a discount because you are out of vegetables again." She stated, "NO," I said to her, "You need to plan better." Do Better Chipotle!! The fact that it's the Dinner rush is not an acceptable answer.

I found a piece of metal in my food today. Took a picture if anyone is interested. Horrific experience since I brought a to-go bowl for my 3 y/old. Haven't been in Chipotle for a while and not planning to eat there EVER!

Local Chipotle seems to have big turnover in staff. Yesterday had a bowl with unshredded carnitas in large fatty chucks. Added stuff plopped in one spot and not spread.

I stopped going to any of these place due to crap service and the portions too small. Also, I don’t support a business that their CEO gives 15k$ to ICE. Abolish ICE.

I cannot believe it. Today was the first time in a long time that the chips weren't stale or greasy! Over the years Chipotle has plummeted. The quality and quantity made me stop going. I quit eating there.

The food sucks, hard rice in any burrito is garbage. Spineless company, an absolute embarrassment to common sense. Won't go there again, won't recommend it. Let's see if the unemployed online degenerates they cater to can keep this sinking ship afloat or if it will go under before its next ecoli recall.

Chipotle cut their bowls earlier this year. Now they're selling high protein bowls🤣🤣. I seen on a tv ad today. They need to realize we know and seen the cuts. They made we can go somewhere else and get more for our money

I have been to Chipotle several times and the food was good and portions were generous. However, the restaurant I was going to become dirty looking all the time. Tables were not wiped and the kitchen looked the same, so I stopped going.

Just nasty and cold food, no fresh ingredients. I think it was made last week. There was hardly any beef. There was two pieces of lettuce. So, Stay away from the Puente Hills and Albatross Chipotle Mexican Grill.

I have been a loyal customer at Chipotle for many years, often recommending the restaurant's offerings to friends in discussions about healthy eating. However, I would like to bring to your attention a concerning experience I had on December 22nd at approximately 7 PM at the location at 11513 Regency Village Dr, Orlando, FL 32821 (#**).

Came for a Chicken Burrito Bowl. They had no chicken in the middle of the day, got beef. Beef was gristle, spit most out. Other ingredients seem over processed. No sugar free or chemical free drinks available. Where is the unsweetened ice tea? All tables were dirty, environment depressing. They could not print receipt.

I have been to enough poor quality Chipotle's over the years, but this is #1 the WORST...all of the above in the check boxes before this screen... Firstly, I walked into the restaurant and the THREE employees were just standing around doing nothing, including the new recruit. The meat I ordered was well done and dry, nothing like the photo displayed, but worst yet, was the drinks were ALL empty, and when I requested at least ice, they said they now had customers to wait on...true, the line did accumulate, but all those people will need fountain drinks, and I should wait for all of them to get the drink i paid for??? There was no use talking to 'Liliana' ?(the ** manager) as she stonewalled anything I said.....

Walked into 2 Chipotle restaurants yesterday in Corpus Christi. They had their full Corpus showing. Both of these restaurants were Filthy. All tables were not wiped off and kitchen was in a T-totaled mess. Nasty is the word.

I want to thank the whole Chipotle. The customer service was perfect. The whole crew was very nice to me. It was my first time trying chipotle and Jay was the best. She made my food very very good. I will be back. Ps Ms. **

Horrible quality of food. My husband ordered food from Chipotle at Topanga Canyon Blvd., Woodland Hills, CA. The meat (carne asada) was mostly gristle: we could not chew it and spit most of it out. The guacamole had a half unmashed avocado thrown in. It was so hard it could not be cut. We did not finish our meals, but threw most of it out. We will never go back. Never.

Went into the store to order at the store on the corner of West Market and Cleveland Mass. One of the items I ordered was the Carne Asada Quesadilla. What I got was a child cheese with one side even after I verified with the server what I wanted. I didn't realize this until I got home. I went online to make them aware of the mistake.

Working in San Jose away from home I ate a Chipotle more times than I could count and also traveled and ended up eating at lot of different locations. The price used to be very good but now at least in California I would have to say just OK after all the price increases. Chipotle is fast (well depending on how long the line is). The food is generally really healthy compare with other fast food chains. I usually got salads though the bowls and burritos are also very good. I especially liked the spicy tang of their salad dressing and got a side of it to even put on my burrito if I chose that. I also really liked the sweet fruity tea drinks a lot better and just the normal fast food soda option.

My husband, mom and I went in not that long ago. My mom and I had the carne asada bowls, my husband got a steak burrito. Within a couple hours of eating, my husband became violently ill. It was strange because we had all eaten the same things earlier in the day, but he was only one to get as sick as he did. Nothing about our meals tasted bad and thankfully, no one else became sick but it’ll be a very very very looooong time before I ever go back.

Visiting your 18 Westgate Drive Fishkill NY location today and as a food inspector I noticed on entering you restaurant the tables, floors was dirty and there was a line but nothing usual. But from first place my order none of the employees greeted the customers with a smile. Everyone seem mad and angry and seem like they rushed you thru the line. So I ask if I could have a cloth to wipe the table because it was not clean and the cashier informed me they are not allowed to give out clothes and they never wiped the tables off and the bathroom was also dirty. And as a food inspector that is unacceptable. So this is just a first warning. The employees need to be retrain. Thank

I was at University Hill, Boulder location today; the day manager is worst human being I ever met. He's rude 100 percent of time. He must be family because no one keeps a job treating people like crap. Filthy line. Unhygienic combative staff. Some can't speak a word of English outside of rice. I will never eat at a Chipotle again. I couldn't even eat one bite of my food-gave it away. Totally disgusting behavior from an extremely prejudice person. Chipotle has gone downhill.

I have not been to Chipotle for 5 years because they double charged me and wouldn't give me a refund, however today I decided to give them another chance. I ordered barbacoa tacos, however the employee was distracted by the cook behind him, so again I said "barbacoa tacos, flour tortilla". His response to that was "Bowl?". I said "no Tacos, Barbacoa with flour tortilla". Again his response was, "Bowl?". Now I'm thinking is he asking me if I want the tacos in a bowl? So I said sure in a bowl. Sure enough they started making me a burrito bowl. Normally I would have corrected them, but knowing that this was going to be the absolutely last time I ever eat at Chipotle I let them make it, and I even paid for it, but I didn't get the chips and quac I was going to and left the restaurant.

I had a terrible experience at this Chipotle location. I visited with my daughter and a friend to purchase five meals to go, and from the moment we approached the counter, one of the team members was rude, dismissive, and acted as if I was asking for something for free. When I tried to understand what the issue was, she ignored me completely. I then respectfully asked to speak with the crew leader, but to my surprise, he was no better—he ignored me as well and walked away after the team member referred to me as “this lady” in a disrespectful tone.

I have to say, yesterday was the last time I will be able to go to Chipotle here in South Fort Myers, Florida. I ate a bowl last night with chicken and rice and was up all night with severe stomach pains. My daughter had the same thing happened in Maryland. It’s so sad you used to be my perfect go to fort treat and not have to cook dinner. The quality of the food has become poor. The cleanliness has become poor. The treatment from the people serving. The food is really incomprehensible. I just had regular plain chicken because that’s what they said all they had, but it was beyond spicy. You couldn’t taste anything. All I did was burn your mouth.

My Wife and saved dining at Chipotle for a special treat. It was special all right. Especially Bad. She had a pork taco which was essentially freeze-dried pulled pork on soggy taco. No taste, had to add taco sauce and it still did not help. I had a carnitas salad with black beans and lettuce. The carnitas was just this side of beef jerky...just terrible. I mean, seriously bad. The black beans and guacamole were decent as were the chips. If you want some much better Mexican food, go anyplace else. Taco Bell would be a giant step up.

Terrible take out Burrito. Rice undercooked hard, chicken burnt on seasoning. Would have returned it but live too far away. Ate a portion of it only to be sick in middle of night. The cook needs better training or should be replaced.

The new Chipotle at 650 E. Waterfront Dr, Homestead, PA was terrible. Service, food, cleanliness was all bad. It looks as if they may have been short staffed so I did not make any complaints because there's only so much a few people can do. Firstly, they were out of white rice, lettuce, grilled veggie. The place was dirty; trash cans were full inside. We ate outside to avoid it, only to be surprised that the trash cans outside were missing. Guy who made our food, was like a mute no greeting, no smile, just looked like he had no interest at all of being there. Guy in the back cutting up the food looked overwhelmed. Review is to help get this place better as for the waterfront can use more restaurants. Service and reputation like this will make me/people do not want to go back, which results in low traffic and the next thing you know, the restaurant is closed because of it being poorly managed and we don't want to see that in the Waterfront. Do better!

I’ve been going to the Chipotle at Midtown Village in Tuscaloosa, AL (1800 McFarland Blvd E, Suite 608) for over 10 years—hundreds of visits. I’ve also traveled across the U.S. and eaten at many other Chipotle locations, and I can confidently say this is consistently the worst one I’ve ever experienced. The issues are chronic:

Concord, NH. They kept failed add veggies fajita 5 times in a row while I attended there five times after ordered it from the online. They kept said it’s out. They refused refund anymore when I arrived my workplace with my food then see that I don’t have chips in a bag (it’s my fault for not check before leave.) and I’m too exhaust to want go back to there. I only have 1 hour lunch before return to work. Customer service AI is suck.