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Burger King Reviews

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About Burger King

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Burger King has operated a global chain of fast-food restaurants since 1954. Its menu features flame-grilled burgers, chicken sandwiches, fries and breakfast items. Burger King offers signature items like the Whopper and integrates modern ordering options such as mobile apps and delivery services.

Visit www.burkeandherbertbank.com
Pros
  • Good quality food options
  • Good customization options
  • Clean and inviting environment
Cons
  • Inconsistent service quality
  • Long wait times for orders
  • Occasional order inaccuracies

Burger King Reviews

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    Customer ServiceTechTimeliness

    Reviewed May 16, 2020

    Chicken Jr BLT came with only lettuce and mayo. Ordered 3 for $3 at two different locations near Asheville NC, Weaverville and Arden stores, both came with NO bacon or tomato, complaint sent to BK both times, first came back with, "We are sorry and will notify store manager." Second complaint had no response, guess BK way of saving money and cheating their customers.

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    Customer ServicePricePunctuality & SpeedOnline & AppRefunds & PayoutsMaintenanceStaffTimelinessHonesty & Transparency

    Reviewed May 10, 2020

    My issue is that my family made an order at Burger King. We checked their website and it said they were open until 12 am Midnight, which was apparently untrue. We purchased an order for pick up, but found out they were closed. So we decided to wait until the next day to go in show our receipt and either get a refund or get our food, because it just so happens that their app took our money. Also we had to make a purchase over $10 just to make the order on their app, which shouldn't matter since we are paying anyways.

    Anyways we went in and the staff was very rude. But we told her (the manager or lady in charge at the time) that we made an order and showed her our receipt, but her response was that we cant prove that we didn't pick it up already, but she said they closed at 9 pm and if we made the order which the time on the receipt said 11:20 pm then how could we have picked it up if you said it was closed. So we were just like "if we can't get a refund can we have our food". She said no and kept cutting us off and that we had to talk to corporate, which she was reluctant to provide the number for. She never even gave us her name.

    Also we asked if she could check if she had an incomplete order that was entered into the computer or system, but she said they did not have that. That right there is bad business for more than one reason. First the reason is how could they check who made the order or even know if an order was placed. Second what if someone made an illegal transaction and needed to look it up. And third, for instances like ours. It's not professional and neither is the way we were treated. I honestly think the draper BK should go out of business or someone needs to fix these problems. Clearly my family is not the only one who has went through these problems lots of people have left reviews saying similar stuff, specifically bad staff. So we want a refund of our food.

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    Price

    Reviewed April 30, 2020

    When I got to Burger King it was 9:42 and all the outside lights were off. I thought they didn't close till 10 so I texted my friend who works there and asked if they were closed. She said no that they didn't close till 10 but she wasn't at work. So I pulled to the drive through at 9:47 to order and they told me they were closed already and that they wouldn't take my order. Even though there were people sitting at the windows to pay and get their food. I normally go to burger king and I have never been treated like that before. So needless to say I won't be back at night unless I know who's in charge.

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    Reviewed April 29, 2020

    Hey I just wanted to say Burger King has the biggest burgers. The others sell kid Burgers. Best choice. Every time I go anywhere else it's always never enough hamburger but here at Burger King they know how to make a double meated cheeseburger. Yay no more messing with these little burgers. This is based off of actual experience here in the area where I live..

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    Verified purchase
    Desiree increased rating by 4 stars.
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppRefunds & PayoutsStaff
    After a positive interaction with Burger King, Desiree increased their star rating on April 27, 2020.

    Updated review: April 27, 2020

    I want to thank Consumer Affairs for all their help. I received notification from Burger King that they have credited me for my missing food items. I checked my payment method and they indeed refunded my money back to me. I don’t know if they would have done so without your help, so again I say thank you.

    Original Review: April 22, 2020

    Ripped Off By Burger King In Baltimore MD. I purchased an order on the BK website with free delivery if you spend $20.00, my order came to $32.00. I received my order and 3 items were missing. I contacted the restaurant to report the missing items and left a message, but got no returned my call. I contacted their Customer Service and spoke with a gentleman who informed me that he would contact the restaurant and have them deliver my missing items. Forty-five minutes later, after no return call, I called back to Customer Service and spoke with a different gentleman requesting my money back for the missing items. He informed me that he would be contacting the restaurant to request my refund and that someone would be calling me back. I never received a call back, nor did I receive a refund for the missing items.

    The next morning I contacted the restaurant and spoke with the Assistant Manager, Jessica, and informed her of the situation and I could not believe what she told me. Jessica told me that I would have to contact the delivery company because Burger King does not deliver food, even though I ordered the food on the Burger King App. After explaining to her that I indeed ordered my food on the App. and that they deliver, she practically called me a liar. She finally told me that I would have to get my money back from Corporate and ended the call.

    After hanging up with Jessica, I again contacted Customer Service. The gentleman that I spoke with provided even less help than Jessica. I gave him the reference number provided to me during my initial contact with Customer Service and discussed the conversation that I had with the assistant manager. He told me that he was documenting our conversation and that he would report it to upper management. When I asked him about my refund, he said that he did not know what to do.

    I asked to speak to a supervisor and he told me that there was no one available to speak with me. He told me that he had to hang up because there is a 5 minute time limit to speak with Customer Service, but he would have someone return my call. This was early morning on Tuesday, April 21, 2020 and as of today, Wednesday, April 22, 2020, I still have not received a return call or my money refunded for my missing items. I guess that am going to have to eat the loss, but wanted to make aware of Burger King’s practice when ordering from the BK App. Buyer Beware.

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    Customer Service

    Reviewed April 19, 2020

    Your food is gross to me. I used to like it but it seems like they got lazy. I've been there 2 times in the past where I have had terrible customer service. 1st time we left the store without our food because the manager was being a jerk. 2nd our food was cold when we got it. I do not recommend.

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    StaffRates

    Reviewed Feb. 29, 2020

    I went to Burger King today and they had the doors locked. There was no sign that said use the drive thru. I tried two different doors while the employees watched and finally one person motioned by sign language that you needed to go through the drive thru. I employees use foul language and they use the middle finger at customers. The food is ok but the employees behavior is horrible. I gave one star but maybe that was too high of a rating.

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    Maintenance

    Reviewed Feb. 29, 2020

    Yesterday me and my sister went to the Burger King in EB 72 Ave and King George Blvd. stop, I really like Burger King and I always go there for a lunch break, but this time that we order original chicken sandwich, it was so worse specially the chicken. That was so bad it make me feel bad (diarrhea), all the night I'm in trouble... Also my sister had a same situation. I really disappoint and this is a bad experience I had with Burger King restaurant???

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    Reviewed Feb. 27, 2020

    I order two burgers. One fish and one chicken. But person who did my order put my chicken in the wrong bag. Chicken burger wrapper title was showing fish, and bag they staple the name with the fish had the chicken. Cashier didnt say even hi, and even bother to tell me that I can make it a combo, I had to ask her if combo is available with it. I bought the sandwiched in Mississauga dixie and Burnhamthorpe around 1:30 pm est on Feb 27-2020.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 18, 2020

    Burger King on Rancier in Killeen Texas. While they remodeled this location I stuck with them hoping it would solve their store issues. Employees. Now that the remodel is complete I am sorry to say that customer service went right back into their bad habits. I went to Burger King today, I am the only one at the drive through. The lady tells me to hold on a minute and she would be back. So I patiently waiting. Another vehicle pulled up in the next lane, she took their order and they drove through. She then comes back to me and ask me what my order is. I told her what she just did and she flippantly responded it wasn't her. I will not ever eat at a Burger King again. I will drive 10 miles out of my way to eat somewhere else. Burger King needs to understand that their customers make their business. Don't treat your customers like maybe you have time for them and maybe not. It is a sad situation.

    Patient no more, Marvin

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    Reviewed Feb. 17, 2020

    I went to Burger King. Ordered the 5 for 4. Didn't want a cheeseburger so they change it to a burger with nuggets and french fries and a drink, I got no receipt, no napkins. The french fries were cold. The nuggets weren't fresh and they have an aftertaste. I will never return to that place. It's not the first time but it is the last.

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    Reviewed Feb. 16, 2020

    It's like every time I eat the whopper it's cold and the bread is not fresh. I'm 44 years old and the whopper is not the same as I grew up on. It's very sad. I want the old sandwich back PLEASE. I need it. Lol.

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    Customer ServicePunctuality & SpeedTimelinessHonesty & Transparency

    Reviewed Feb. 5, 2020

    A couple of months ago I had a very irritating experience at the new Burger King in Midway, GA 31320. They have 2 drive thrus and I took the right lane of the two and waited behind 3 cars. When I finally got up to the order speaker I waited while the person taking orders completed the order of the other lane. Then I heard a voice say something over the speaker unintelligible and I placed my order. Sat there for several minutes with no response to my order. Then I started saying "Hello are you there," several times and no response until about 5 mins when a female came on the speaker and said, "Sorry Sir this lane is closed please drive around to other window". The other window already had a long line and 3 people before me had ordered and the lane was open with nothing blocking the lane. I told the woman that, "Hey you just got done waiting on 3 before me in this lane," to which she only replied, "Sorry. Please drive around to the other lane."

    In disgust we left and I filed a complaint with the Burger King Corporate Complaint phone number. They took down my complaint #** and told me the manager of that location would contact me. Boy was that a lie as NO ONE ever contacted me even after I called 2 weeks later to say that no one had contacted me and to this day no one has. In other words Burger King has no idea what customer service is. It will be a cold day in hell before we ever go to another Burger King and I will be spreading the word on my social media accounts. All I wanted was a call & didn't get a damn thing!

    Craig **

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    Reviewed Jan. 23, 2020

    Now that they have added the impossible burger I can eat there. The impossible burger taste great and is a great option! Some of the Burger Kings need to step up on being clean, but others are good.

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    Reviewed Jan. 23, 2020

    I like Burger King but there was 1 location on Highway 26 in North Richland Hills, TX. Awful service, food smelled like dish water, orders wrong. Gave them 5 visits and gave up. I still visit Burger King but not that location. My favorite is a Double Whopper combo supersize with a Dr Pepper.

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    PricePunctuality & SpeedRates

    Reviewed Jan. 23, 2020

    Burger King burgers really do taste flame broiled. There is always some new great tasting type of burger or chicken sandwich to try. You really can't beat their prices & the drive up window seems to go at light speed compared to other places. In years of going here I have only had one instance of my order having something missing or incorrect & I can not say the same for other fast food places. Highly recommend.

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    Reviewed Jan. 23, 2020

    BK was one of the first chain restaurants to offer a vegetarian burger, and has stepped up their game by adding the Impossible Whopper to the menu. Grain-based veggie burgers are good (it's all about the condiments!) but I'm happy to be able to enjoy something that I loved back in the day, without the guilt!! Thanks BK, for being ahead of the trend!!

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    Staff

    Reviewed Jan. 23, 2020

    If you eat there it is hot enough, but if you get it to go, it is always cold when you get it home, maybe double wrapping the burger might help. Making sure the fries have not been sitting and are freshly fried.

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    Sales & MarketingHonesty & Transparency

    Reviewed Jan. 22, 2020

    I've enjoyed BK Whopper's since the 1960's. I finally gave the 'Impossible Whopper' a try tonight.... Was it 'good?' NO. Was it edible? BARELY. Did it resemble the taste of REAL BEEF? NOT even CLOSE!! Your TV commercials are LYING!!!!

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    Reviewed Jan. 22, 2020

    Burger King should go back to using all beef. Get away from using a plant that grows near a dinosaur bone that in turn becomes diesel fuel. I don't want to blow up after eating a burger. Other than that I like the flame broiled flavor that burger king has always been known for.

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    Reviewed Jan. 22, 2020

    As the flame broiling adds a great flavor to the cooked patty, I feel as the patties for both the whopper and whopper have gotten smaller. I have tried the other new specialty menu items but have all been of lesser quality. BK should stick with what they do best, cook burgers.

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    Reviewed Jan. 22, 2020

    Stood in line for over five minutes. Once I made it to the counter cashier just looked at me. After giving her my order I had to tell her several times what I ordered. Lack of training was a huge part of this experience. Happens a lot this day and age.

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    Reviewed Jan. 22, 2020

    Restaurant outside appearance looked good. Bathroom needed attention. Tables were clean. Counter person could have smiled and greeted like, "Hi welcome to burger king," but just said, "Can I take your order." No smile. Looked like she didn't want to be there. Food preparation was good. Food was hot. Overall not too bad.

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    Reviewed Jan. 21, 2020

    Our Burger King, compared to other eating establishments in our town is ok. Due to our town being pretty much a welfare city. The labor force is horrible here. We actually had Cracker Barrell come in for an inspection.... being located on a main interstate and they pulled out. I love the Whopper burger and eat there 3 to 5 times a month. That's a lot since I do not eat out at all. The burgers are, most of the time ok but the fries and onion rings a lot of the time aren't fresh or hot.

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    Sales & MarketingPunctuality & SpeedStaffValue

    Reviewed Jan. 21, 2020

    Some of them don't give senior discount with coupons but most do. MY FAVORITE FAST FOOD RESTAURANT. Service is accurate and fast. Side salad is great with variety of dressings to choose from. The soft drink machine is awesome with an amazing selection of drinks including many flavors that are sugar-free. Love the diet "surge." Burgers are custom made. I love "heavy pickle and onions" on mine. Very good value on "combo meals" with coupons.

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    Punctuality & Speed

    Reviewed Jan. 21, 2020

    The new meatless Whopper is very, very, good. I always knew fast food chains could make a healthier burger. I don't eat at fast food places often but this made me feel a little better about eating at one.

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    Customer ServiceStaff

    Reviewed Jan. 21, 2020

    Good customer service. Knowledgeable of products. Management good. Inside normally clean. Bathroom always clean. The other floors needed a good stripping and a new wax job recommended. Drive thru would be faster. Night crew seems friendlier. This store is located off Normandy Blvd in Jacksonville.

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    Reviewed Jan. 20, 2020

    Wanted to try the Impossible Whopper. It was just ok! If not for the lettuce, onions, tomato, it would have been totally tasteless. I’m one of those customers that haven’t been in Burger King in a while although I always liked the Whopper but I wanted to try this new offering. I was disappointed that the calories were so close...630 vs 660 for the traditional Whopper and for the difference I’ll stick with the original or better yet a Chick fil a or Popeyes chicken. Goodbye Impossible Whopper. You got my last $5.99!

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    Sales & Marketing

    Reviewed Jan. 20, 2020

    So much is being made about the Impossible Whopper. It's vegan, it's healthy. It has just as much fat as the regular Whopper. I never knew veggies/plants had so much fat? The only difference between the 2 burgers is a small amount of calories! So to me,,, it's simply a sales job and I will pass on fake news.

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    Reviewed Jan. 20, 2020

    I favor Burger King because of the burger patty flavor and the fresh veggies (Onion, tomato, lettuce, etc.) on the burgers. McDonald's can't compare in flavor and fresh toppings. Burger King also has good shakes and fries. They have a great variety breakfast through dinner.

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    Staff

    Reviewed Jan. 20, 2020

    I love their burgers and onions things and desserts. The fries are a hit and miss because I have gotten medium cold more than I care to say through the drive through and had to get out of my car to take them back to get hot ones. Now I say no salt on fries, and they are always hot?

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    Reviewed Jan. 20, 2020

    I don't vary much in my choices at Burger King - usually just a whopper, fries and a coke, but IF I feel like having something different, I have never been displeased with any other choice on its menu. I am more than happy with anything that I have ever ordered at Burger King. Yummy place to eat.

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    Sales & MarketingPriceRates

    Reviewed Jan. 20, 2020

    Still good after all these years and reasonable prices. Onion rings are the bomb. Their chicken nuggets are better than McDs but cheaper. The Whopper is filling. Coupons are great. I love when they had hotdogs.

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    Punctuality & Speed

    Reviewed Jan. 19, 2020

    I like the selection offered at Burger King & the burgers have better flavor than other fast food burger chains. The recent introduction of Impossible burgers is a plus although overall they're not significantly healthier than traditional meat products.

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    Reviewed Jan. 19, 2020

    I would like more of a variety when it comes to salad options and since you now carry Impossible Burger you should have additional options as well like BBQ Impossible Burgers, Onion Mushroom Impossible Burger, etc., etc., etc.

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    Staff

    Reviewed Jan. 19, 2020

    Fantastic burgers, salads and fries when made fresh, which is most of the time. Delicious chocolate chip cookies. Efficient, friendly service most of the time. Company does well training young people and providing scholarships too. All over the country the quality is fairly consistent, as well as overseas, where it is FANTASTIC to find a Burger King, especially in South Africa, where the hamburgers just aren't the same! Thanks for the cleanliness and restrooms, to make stopping at Burger King a positive experience when travelling. I love Burger King, and so do my dogs!

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    Customer Service

    Reviewed Jan. 19, 2020

    Drive thru sucks. Ordered whopper with no pickles and no onions, came home and there was no tomatoes. Called the restaurant and the manager stated that she forgot to tell team they ran out. The problem they never informed me until I called them.

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    Sales & MarketingValue

    Reviewed Jan. 19, 2020

    Although lots of coupons are in the mail, Burger King still is very average. Good value with coupons, but otherwise non-descript. Taste is bland, nothing notable on the menu. On the plus side, there is a senior discount.

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    Customer ServiceStaff

    Reviewed Jan. 18, 2020

    Went to this Burger King by my house on Balboa Blvd Northridge. Service was HORRIFIC. The second time I went and try to use the Burger King app and not even the manager was able to help and walk me through and redeem my order. Very bad people customer service skills.

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    Punctuality & Speed

    Reviewed Jan. 18, 2020

    Typical fast food joint. Quality and taste remains the same, but not great, however the french-fry are better. Service and personnel are above average. The parking and sidewalk areas are deteriorated, unattractive, looks like a slum area.

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    Reviewed Jan. 18, 2020

    Nothing tastes as good as a flamed broiled burger. I always have to go for the triple patty burger to get all of this delicious meat that I can. The sesame seed bun with all the lettuce, tomato and onions, topped off with a piece of cheese makes this my go to burger of all times.

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    Staff

    Reviewed Jan. 18, 2020

    Upon my recent visit to Burger King I learn you really do get Your Way.... I'm unable to have seeds and the cashier was very helpful and suggested a potato buns so I could have a Whopper without seeds. It was great to be able to eat a Whopper after all these years.

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    Customer Service

    Reviewed Jan. 17, 2020

    When I go to Burger King I always order fresh pattie. There was a couple incidents where I was given a burger and the pattie was dry. I also order the fries with no salt. They're always fresh! I would like to add that I appreciate good customer service because that can bring me back or prevent me from returning to a location.

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    Staff

    Reviewed Jan. 17, 2020

    Burger King is close by for me. The place is clean and employees neat and attentive but the burgers are always cold and ketchup dispenser always out or low. I like a good burger but not a cold one. So, when I do go there I usually get chicken even though I really want a burger. This Burger King has a lot of competition with McDonald’s across street and Taco next door but burger has cold burgers.

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    Reviewed Jan. 17, 2020

    Burger King's innovative Hamburger creation delivers a great tasting and high quality product that makes one want more and/or come back soon after to order again. Breakfast also is delicious and provides a great selection.

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    Punctuality & Speed

    Reviewed Jan. 16, 2020

    Burger King is a great fast food restaurant, I would like to see them become a more healthy choice converting beef burgers into veggie burgers with one catch - make the veggie burgers taste like better burgers.

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    Punctuality & Speed

    Reviewed Jan. 16, 2020

    Just really love the flavor of their burgers. Always passes with the flavor. Can’t wait until I can have the next one. Service is on the mark. The fries are always fresh, crisp and just the right amount of salt. Thank you.

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    PriceStaffRates

    Reviewed Jan. 16, 2020

    I like this place. A good place to take the children to play and have a good meal and the prices aren't bad either but the rest restrooms could use a little help and the parking lot is small in size. Andalusia AL 36420

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    Reviewed Jan. 16, 2020

    It's ok most days when I go there before work and school. I love the breakfast menu: I am Coast Guard disabled veteran and work at the Dallas VA Medical Center in Dallas Happiness is the best way....

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    Reviewed Jan. 16, 2020

    I love the new Impossible Whopper! I hadn't been to a Burger King in years, but adding a vegetarian option to the menu was a game changer for me. It is delicious, and I am a Burger King customer once more.

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    PricePunctuality & SpeedRates

    Reviewed Jan. 16, 2020

    It's quick, tasty, close to my home and the price is good. I can go thru the drive thru window and pick up dinner for myself and my husband without wasting extra time out of my afternoon.

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    Reviewed Jan. 16, 2020

    Love the new plant based burger, the Impossible Burger. Tastes just like a regular Whooper, very juicy, tasty and delicious. French fries are very crunchy, onion rings with the special sauce are great too!

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    Sales & MarketingPunctuality & Speed

    Reviewed Jan. 16, 2020

    I like Burger King because of the whoppers. The taste of the whoopers is different than any other fast food burger place. I suppose it is because of the flame broiled flavor, but I also like the texture of their fries. They are crispy on the outside and soft on the inside. Finally I like the fact that they regularly offer coupons to provide me a slight discount on my meal.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    I had an problem with their online ordering system, called Customer support and was assured by Customer support the issue would be resolved. It wasn't so I called a 2nd time and a different Customer support rep again assured me that the problem would be resolved but it wasn't again. I called Customer support for a 3rd time and asked for a supervisor, none was available and was told one would call me - never did call. I will never buy from Burger King again. When I have had an order issue with McDonald's and called, they immediately resolved the issue and went out of their way to make sure I was satisfied.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 15, 2020

    BK is great for fast food. Their grilled flavor beats every other chain out there hands down. Customer service could be. improved. Visit BK regularly but seem to have the same customer service issues at numerous locations.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaffRates

    Reviewed Jan. 15, 2020

    Very friendly customer service I received when pre ordering and picking up my food. It was early in the morning. I called in and very happy to deal with and food was nice and hot ready to go. Prices are always good and I use the app to get extra discounts. Burger King by far is my family’s fav fast food restaurant.

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    Sales & MarketingStaff

    Reviewed Jan. 15, 2020

    Burger King is a fantastic chain. The mobile app is fantastic....and works (especially compared with another competitor). The options that are available actually make sense for families and individuals. The fact that you can get coupons to save on your most favorite meals is an absolute plus. My kids love the variety of drink options. Burger King is an absolute favorite for me and my household!

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    The customer service is excellent and the variety is excellent. Their new veg burger is amazing and do not taste like vegetarian at all. The restaurant is clean and comfortable, and accessibility is excellent.

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    Reviewed Jan. 15, 2020

    l love the flame broiled burger and mayo on my sandwich, it makes all the difference in the taste compared to other burgers. They also have great french fries that are crisp on the outside and soft and tender on the inside, yum!

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    Value

    Reviewed Jan. 15, 2020

    When I have a choice of Mcdonald’s, In ‘N’ Out Burger, or Jack in the Box, it’s Burger King every time! Their food is tastier than all the others combined; a good value for the money, and they offer great specials. When I’m traveling, Burger King is the sign I look for on the freeway. YUM!

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    Punctuality & Speed

    Reviewed Jan. 15, 2020

    Burger King has delicious fast food. The food is flavorful. Their fries are crispy and fluffy. So much to choose from the so you're not limited on your choices. The workers could take the customer into consideration a little more but all in all great service. Iced coffees are the best I've had.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 14, 2020

    The hamburger products are excellent, especially the whopper. I highly recommend the Whopper. The chicken products could use some improvement; especially the chicken nuggets. The breakfast products are great with a good variety. The service is slow in store and drive thru which needs to be improved. The store and bathrooms are always clean. If you are on a budget they have specials and they mail out coupons. They have good hours for dining in and drive through. I just can’t get enough of the Whopper.

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    Sales & MarketingPriceStaffRates

    Reviewed Jan. 14, 2020

    I like that Burger King have a wide selection menu. They keep testing different items. Some are good but this new menu with tacos I really don't care for. One of the best thing about Burger King is their coupons. I love that Burger King offer coupons that could offset the price of your order. But one thing I don't like is that when you leave you better check your order, because if you don't when you get home something will probably be missing.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 14, 2020

    Burger King was my favorite but later experiences are changing my mind in reference to food quality and customer service. Also friends of mine have same complains. It’s a shame but managers need to be more on top of things because quality and service are not good.

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    Reviewed Jan. 14, 2020

    In nutshell Burger King is chain with considerable good menu items but lack taste and quality everywhere I go. Have never had any satisfied meal with them. I will any day prefer anything over burger king.

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    Reviewed Jan. 14, 2020

    I can remember when Burger King was top notch years ago. Now the burgers taste of awful and they are thrown together make them very messy. Even the fries are bad. I absolute refuse to go to these restaurants for the low quality of food. They really need to go back to the 90's or 80's and bring top quality back.

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    Reviewed Jan. 14, 2020

    Great food and great service as well. My food was made fresh and served in a timely manner. I would recommend this place to anyone who likes chicken or burgers. I also enjoyed their French fries, as well add chocolate milkshakes.

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    Punctuality & Speed

    Reviewed Jan. 14, 2020

    Because of the neighborhood I presently reside in, I'm a minority; so I am always leery of going to and having them make a burger and fries order while I wait. The reason being, some folks around here will do what they can to foul it up for you. On the other hand, I can't resist the smell to burning meat on the grill and usually only order what is already made and under the heat lamps. Sometimes when I am out of town and not of a minority group, I do have the folks make me the order of food on the menu while I wait.

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    Customer ServicePriceRates

    Reviewed Jan. 13, 2020

    Always very personable and great customer service. They let you know of any specials and have no problem with special requests. We enjoy going there, and will continue to do so. Good food at decent prices.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 13, 2020

    Slow service, some days better than others. I love Burger King a lot. I believe some of the workers should take more pride in better customer service & preparing fresher food. The impossible burger is my favorite with onion rings with onion ring sauce. They barely have my sauce when I order. But again all the Burger Kings throughout my city are very different. Some are a lot better than others.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 13, 2020

    Consistently quality products, great customer service, competitive pricing and clean facilities. Outlets strategically located for ease of access. Employees are well mannered and always willing to assist in any reasonable manner.

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    Customer ServiceStaff

    Reviewed Jan. 13, 2020

    My sister and I recently went in to the Burger King in Salem Indiana. My sister has been a vegan all her life. We were excited to try the impossible burger so as we are order she asks if it’s cooked on the same grill as hamburgers. We emphasized how sick she would be if the meat juices got in her burger. The employee went to her manager and kindly made sure they would not be. We got our order and the same employee came and asked if it was to her liking, THIS was HUGE. That is customer service. PLEASE FOR VEGANS PUT IN A GRILL FOR IMPOSSIBLE BURGERS BY ITSELF. The burger was great and service fantastic.

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    Reviewed Jan. 13, 2020

    Food look nothing like the pictures. Hamburgers with small but tasty French-fries need a lot of work. Restaurant was clean. Bathroom was also very clean. Menu items need to be less. Want two Burger Kings in my neighborhood.

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    Punctuality & Speed

    Reviewed Jan. 13, 2020

    Quick fast food. Good for a nice lunch definitely not dinner material. Great selection of drink breakfast is not that good. Drive thru is quick when you order. I think a better quality of hamburger buns would increase the overall quality of your burgers.

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    Customer ServiceStaff

    Reviewed Jan. 13, 2020

    Food is always good however customer service is usually where most establishments are lacking. It's not always the establishments fault, it's mainly because the mostly young workers just don't care enough. They see their job as a stepping stone and not a career which in turn lowers people expectations of the establishment.

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    Reviewed Jan. 12, 2020

    Burger King's recently come under fire for using the word damn and their commercials Lago one further on that and say that the Impossible Whopper the vegetable based substitute for ground beef taste like **. No I’m not sure really what ** would taste like but if I had to guess it would be pretty close to the Impossible Whopper. There’s no beef texture at all. It’s almost liquid like in the center and charred on the outside edges of the patty. Maybe some other vegetable based burger might be tasty but it sure not the Impossible Whopper.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 12, 2020

    The Burger King in Cornelia Georgia always has given us freshly made burgers and fries and ice cold beverages and usually has specials or coupons to help us save money. The drive thru service is quick and gets your order right.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 12, 2020

    My BK has always been fast, delicious with hot fresh burgers. They could use some work on the freshness of fries and onion rings. Their staff have never been rude but could work on friendliness and smiling and saying thank you. Overall we enjoy BK.

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    Sales & MarketingPunctuality & Speed

    Reviewed Jan. 12, 2020

    Their Whopper has a distinct flavor that I crave at times and the franchise I go to for my “fix”, has fresh lettuce, tomatoes and onions, which make a really good burger. Their soft ice cream cones are a great dessert for a dollar. Great deals, also with their coupons. Also, fries, chicken nuggets are better than McD’s. Fresh ingredients, make all their sandwiches better than other fast food restaurants in my area.

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    StaffRates

    Reviewed Jan. 12, 2020

    I love Burger King, Hands down better than McDonald's. Burger King has better food. They always keep the restaurant nice and clean. The staff treats you with courtesy and respect. I Rate Burger King overall as a 8, And I give McDonald's a 5.

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    Price

    Reviewed Jan. 12, 2020

    I order cheeseburger with no ketchup, add mayo & onions, they get it wrong 1 out of 4 orders, low quality chicken nuggets, breakfast biscuits not good at all, no way they are made from scratch, sausage low quality. However, the food is passable and if you are trying to save money. You can get a meal cheap, a good double cheeseburger for $1.99. I buy 2 at a time, and they are one thing there that is really good.

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    Reviewed Jan. 12, 2020

    The food is usually good and the quality can be counted on no matter which location I use. The choice is such that I can find something I like on the menu. My wife likes the new impossible whopper and I love the knowledge that all the snowflakes vegetarians are actually eating meat and loving it.

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    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 12, 2020

    As fast food goes, it's better than most. Customer service isn't bad. Value is about average for fast food. I feel that the quality of their food is better then their competitors. But overall it is still fast food and not very healthy.

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    Customer Service

    Reviewed Jan. 11, 2020

    I was just at the store in Westmont Il. where my food was basically thrown into my car. I pulled around to the front of the store, went in and asked for the manager. I asked if this is how they train their people and was quite shocked at the response of aye aye aye. I asked for the corp office phone number and was told that they don't have that. I went back out to my car where I saw that the receipt was not in the bag, so once more I went back in and asked for it. The response was even better. She told me, "You have to be kidding me. Don't you have anything better to do?" Well yes I do but this has to be the worst service that I have received in such a long time that I made time. I will never ever go back to store #1586 at 4w63rd St in Westmont Il again.

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    Punctuality & Speed

    Reviewed Jan. 11, 2020

    My daughter is 3 years old. She will be 4 in March. She is a real true picky eater. We tried every fast food place. She refused everyone except Burger King. They are the only place she will eat if we go out. The nuggets and fries is the best ever to her. The only thing she wish is all burger King's have toys. Here in Arizona they all don't but we truly are thankful because it's hard to find food she eats.

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    Punctuality & SpeedStaff

    Reviewed Jan. 11, 2020

    The vast majority of the fast food restaurants in my area; Vernon BC Canada, have laid off or severely curtailed the hours of their Canadian employees and hired temporary foreign workers from the Philippines. The one restaurant that hasn't is Burger King. Apart from this fact, I find the quality of the food and the value of the food far and away superior to any of the other fast food restaurants in town.

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    Staff

    Reviewed Jan. 11, 2020

    Staff very often gets order wrong when you have a special request, but are very courteous when you point out their mistake. Many food items are salty, not sure if they are prepackaged that way, but food is too salty.

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    Customer ServicePriceValue

    Reviewed Jan. 11, 2020

    Lots of great choices and great value. I usually go there for the $1.50 chicken nugget deal and the $1 taco deal. Customer service is usually not great, but the deals are worth it and the food is good.

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    Customer ServiceStaff

    Reviewed Jan. 11, 2020

    The service is good, friendly and professional, food tasty and fresh, the restaurant is clean as is the facilities. So called free wifi... non-existent, the code they give you on the receipt just doesn't work (tried it on numerous occasions). Overall satisfied.

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    Sales & MarketingStaff

    Reviewed Jan. 11, 2020

    I had some experience lately with the Burger King since I had gotten some coupons for their foods. And they seem to try to accommodate what you order and they try to help you when you need the assistance when ordering the foods that you like. They have been around a long time.

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    PricePunctuality & SpeedRates

    Reviewed Jan. 10, 2020

    Nothing beats homemade food but BK is pretty good. They have a good selection of various foods on their menu. The pricing is comparable with other fast food chains. They're clean especially the restrooms unlike some that I've seen. It's my go to place for a quick and reasonable meal.

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    Reviewed Jan. 10, 2020

    My wife and I eat at Burger King and enjoy their food. Mgt Material and drive thru coming 1st not up to par. If you're at the drive thru you have service over walkups & their choice of Mgt. material is lacking.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2020

    Customer service is terrible. Too many young kids who have no work ethic or how to treat people. The food is usually thrown together and cold with dry buns! The fries are always undercooked and greasy. I used to like this food chain but not anymore. I hope this helps.

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    Customer ServiceCoverageStaff

    Reviewed Jan. 10, 2020

    Most Burger Kings I visit are located in an African American area. The stores are never opened on time during breakfast hours. The workers attitudes are horrible. At the drive thru, they dont give you time to view the menu before asking can they help you. When going through drive thru, they always ask you to pull your car up due to counts. They never offer or give condiments. The workers fingernails are too long without gloves. Their hair is not covered.... Putting people at risk for hair/weave to be added in food. 80% of the time, the food is not fresh.

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    PriceStaffRates

    Reviewed Jan. 10, 2020

    I love Burger King for their variety on the menu, all of which are delicious! The food is always served with care, neatly and very tasty. Especially appreciated is the cleanliness of the Burger King establishments I have been in. The servings are more than ample size and the pricing reasonable. I will be a customer for many luncheon meals to come. Always puts a smile of enjoyment on my face when eating at Burger King!

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    CoverageSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Jan. 10, 2020

    Burger King has good food and good prices. Also, if it isn’t right, they will correct whatever is wrong and replace it. The employees are nice. The coupons they send out really come in handy when money is tight. Burger King is my preference for fast food.

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    Punctuality & SpeedStaff

    Reviewed Jan. 10, 2020

    I’ll begin with one word - HORRIBLE. I worked for Burger King in high school and ate the amazing food every day. Fast forward 38 years and I’m repulsed by the food. The whopper is sloppily made, thrown together by young people who don’t take time to care. They blob on the mayo and ketchup to the point of smothering the flame-broiled meat. They never melt the cheese and burgers are made so far in advanced they’re cold. Fries are salted so much it takes a gallon of water to get the sodium out of your system. I could swear the soda fountain is watered down, it tastes flat. I wish Burger King would get back its groove and be the King I remember when they first opened and I was a happy employee making fresh-made, neatly prepared and garnished food. It’ll take Training the way I was and the place would be the best again. Hope someone’s listening!

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    Customer Service

    Reviewed Jan. 9, 2020

    Used to be one of the best, where I'm around they are nasty, food is always bad, old buns that fall apart, small burgers, unfriendly. They need better customer service and stop selling old food. Make the food like 20 years ago.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2020

    I am a huge fan of Whoppers and Burger King is definitely ahead of the game when it comes to new menu items. They have introduced tacos and the Impossible Whopper recently. However, I have yet to find a Burger King with great customer service. Their workers just don't seem to care.

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    Customer Service

    Reviewed Jan. 9, 2020

    I used to like Burger King but the quality of the food has seriously declined. Recently I went and had a fish sandwich. It was inedible. The fish patty was undercooked and of poor quality. The lettuce was old and wilted and the so called tartar sauce had no flavor, mayonnaise would have had more flavor. The onion rings were cold and fake tasting. I guess I should have ordered a chicken sandwich but the last few times I ordered that I was disappointed.

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    Reviewed Jan. 9, 2020

    I do like the grilled flavor and the sauce they use on the whopper jr., with cheese, of course. The size is perfect too. The fries have an aroma that makes you start eating them as soon as they hand them to you. They are addicting.

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    Punctuality & SpeedStaff

    Reviewed Jan. 9, 2020

    Nice place to go for a quick on the go meal, the Whoppers are a good choice for the value. The employee are friendly and well trained for the job, they apologize for any mistakes on their part. The Whopper is all that they claim it to be “Have It Your way.

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    Punctuality & Speed

    Reviewed Jan. 9, 2020

    When we have ordered the food was quickly prepared. Served hot. Workers were pleasant. A complaint on one occasion brought a swift correction & a sorry about that. Asked once to double wrap order cuz had a ways to go. They did. Their place is always clean and orders prompt. Food good.

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    Sales & MarketingOnline & AppValue

    Reviewed Jan. 9, 2020

    Great value for your money. There is something for everyone. Deals if you take the time to download the app. My only complaint is that service from one location to the next is hit or miss. Love my local Burger King in San Mateo, CA!!!

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    Sales & MarketingPriceOnline & AppRates

    Reviewed Jan. 9, 2020

    Burger King offers great food for a great price. The restaurant is clean along with the parking lot. The coupons are great to get a discount. The thing I have a problem with is the app trying to use the coupons.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceRates

    Reviewed Jan. 9, 2020

    Almost a year ago we went to a BK here in Davenport. It was around 7-8 PM. There were people there who had been waiting for food for a long time. I saw the Onion Rings come-up and the only lady doing the cooking was dragging around for about 15 more minutes before she got our order together. By then the onion rings were cold. By the time they were replaced the rest of our food was cold. This lady remade the order, only made the burger a standard one, not what I had ordered before. I took it back. She totally ignored me standing at the counter for about 10 minutes. Finally she said she would remake the burger. It was brought to the table and thrown down with no apology or anything.

    I complained to the corporate HQ, and received a call from a District manager named Cindy, who told me she was not interested in discussing the experience or what went wrong. We haven't bee in a single Burger King since, and will drive miles to go to another restaurant to avoid doing so. It's no wonder there are seldom any cars in their lot.

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    Reviewed Jan. 8, 2020

    I don't usually eat out but when I do I stop by a Burger King and have my favorite. I usually have a Burger King Grilled Chicken Sandwich with fries and a coke. I really do enjoy the taste and variety it has.

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    Staff

    Reviewed Jan. 8, 2020

    I love Burger King however the one I go to on SR-405 west Titusville Fl. does not train or control their employees very well. I have had several bad experiences. Although I like Burger King better than McDonalds, I will go to McDonalds for the better service.

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    Reviewed Jan. 8, 2020

    I have always loved the Whopper or even Whopper Jr. It was always very tasty and good. The servers were very efficient and my orders were always correct. I like it much better than the Big Mac which I find on the dry side.

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    Reviewed Jan. 8, 2020

    Lovely. Fits the budget and give you choices. Now it has the Impossible Burger when I don’t want to eat meat. You got to love it. BK is everywhere. French fries are delicious and they deliver too. I would like if they do kids menu too. This way I can take the kids as well.

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    Reviewed Jan. 8, 2020

    No healthy food Choices. Tried the chicken nuggets. They are awful. The calorie count on food choices are way above average. I have food allergies and there is nothing on the menu I can have, other than water.

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    Reviewed Jan. 8, 2020

    I love the Whopper. Most of the time the order is wrong but I just deal with it. They are usually very polite but sometimes the very young ones aren't. I just thank them and tell them to have a nice day.

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    Punctuality & Speed

    Reviewed Jan. 8, 2020

    Trying to eat as healthy as possible with the fast food drive thrus, Burger King serves enough of a variety to be health conscious. Salads, the char-broiling, options of beverages and grilled chicken rather than the batter dipped deep fried sandwiches.

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    Customer Service

    Reviewed Jan. 8, 2020

    I have been very pleased with customer service at my Burger King and the quality of the food that I have purchased at my Burger King restaurant could not ask for anything better. The Burger King that I go to is also kept neat and clean.

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    PricePunctuality & Speed

    Reviewed Jan. 8, 2020

    Burger King has been a favorite fast food joint for quite a long time, rivaling other burger restaurants with charbroiled burgers and crispy french fries. The new impossible burger is well worth a try when you are craving a burger taste but trying to eat healthier. I would definitely recommend Burger King for a large, fresh burger but I do not heartily suggest their take on chicken sandwiches and other chains do them much better.

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    Customer Service

    Reviewed Jan. 8, 2020

    Burger King veggie burgers are really tasty. I really enjoy it however the customer service need a lot of improvement when it comes to the drive thru order. Most times you don't get what you order. But overall the food is good.

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    Staff

    Reviewed Jan. 8, 2020

    I love Burger King, but the experience from restaurant to restaurant is inconsistent. One store is great, another store has smaller burgers, a different store has wonderfully friendly servers and yet another has employees that obviously hate each other. You just never know what you're going to run into.

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    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed Jan. 7, 2020

    I think for fast food the grilled burgers are very good, the chicken tasty and prices good. Service is usually fast as well. Also clean environment. They also offer special savings with coupons and whopper Wednesdays.

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    Staff

    Reviewed Jan. 7, 2020

    We went on Christmas Eve and the sandwiches were just thrown together sloppily. The floors were sticky and tables needed to be wiped down. Staff looked miserable. Burgers were on the cold side but hey the fries were hot.

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    Reviewed Jan. 7, 2020

    I have been going to Burger King since they opened in the 50’s. It is still my favorite hamburger place. I like it since they have added chicken and salads to the menu. The drinks also are a good choice.

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    PriceRates

    Reviewed Jan. 7, 2020

    Lines at these restaurants are most of time crowed. Its prices are ridiculously outrageous for the type of food that is sold, considering that most of it, if not all is processed food. Also, Burger King must work on serving better quality and tasty coffee to its customers... It doesn't matter the price per cup of coffee if the taste is awful.

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    PricePunctuality & SpeedRates

    Reviewed Jan. 7, 2020

    Best fast food ever, at the best price!! Love the Whopper and even the meatless one! Also appreciate the late hours so I can get them after work! I work at a casino, so very late hours! Burger King gives me an opportunity to have a good snack for me and my family when everyone else is closed.

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    Punctuality & SpeedStaff

    Reviewed Jan. 7, 2020

    I take my 12 yr. old special needs granddaughter to our local Burger King and all staff go out of their way to meet her needs, even if it means cutting her burger in half so she can independently hold it and eat it by herself. What other fast food restaurant would do this?

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    Price

    Reviewed Jan. 7, 2020

    The value is as expected. I prefer Burger King over McDonalds or Wendy’s any day of the week. I find the food fresh, flavourful and just a good product hands down. I especially enjoy the introduction of new products. Yummy.

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    PriceRates

    Reviewed Jan. 6, 2020

    Went on a Sunday after grocery shopping. I was not sure whether I could get an Impossible burger at 930 in the morning but the facility obliged. I have heart disease in the family so I restrict my intakes of sodium and fat. The facility complied with my request to limit salting my order and to swap lower fat items. The order was ready in less than 30 minutes and the price was reasonable. I was able to get back on the road and complete my morning shopping.

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    Reviewed Jan. 6, 2020

    Pickles taste NASTY. Tomato not ripe. Take away cellphones from workers and maybe just maybe we get Hot food. The sandwich looks nasty old cold. Go easy on salt on fries. Milkshakes need a reboot yuck. Onion rings yuck! Nasty.

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    Reviewed Jan. 6, 2020

    The food/meat is better tasting, and everything is hot. Service was great. The restrooms were good. One thing was clean up in the restaurant we were at like tables, floors and trash cans was unacceptable.

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    Reviewed Jan. 6, 2020

    Love burgers because they are grilled. Only once in a while the fries taste too greasy. My order is always correct.. Competition messes up orders a lot. Thank you for the opportunity for your contest! Love char broiled burgers. Merry Christmas Burger King and all that you do. Debbie

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    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 6, 2020

    The servers are good but can be slow in getting orders out and sometimes the orders are not to specifics. The prices are competitive with other fast food chains and the addition of a vegan friendly burger is great. Just make sure they prepare it on separate grill if you don't want animal fat in your food.

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    Tech

    Reviewed Jan. 6, 2020

    I love Burger King food. Think it’s great that they now have the impossible burger. I’m vegan and just like there are many other vegans can’t eat out to many places because there no food options for them to eat. I was ecstatic when the impossible burger came out do now I can eat there. Should implement more vegan food choices.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 6, 2020

    I love the two for $5 or $6 deals. Plus their fries are great. Their burgers are tasty. I have option to buy veg sandwich also. However the wait times are long plus customer service not that great since employees are over busy.

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    Verified purchase
    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed Jan. 5, 2020

    My husband and I drove through the Clearwater (FL) Burger King on a Saturday night, December 28, 2019. This is the Burger King located at 2765 Gulf To Bay Boulevard. We pulled in and ordered two cheeseburgers, an original chicken sandwich and 2 medium fries. We ordered fries with no salt to try to guarantee fresh fries. Our Check # is ** and the name on the receipt is Dennis.

    I will tell you - we will NEVER stop there again. The last several chicken sandwiches have had rolls as cold and dry as old saltines. The chicken had obviously been sitting around getting cold and stale. I TRULY had to really work to swallow each bite, and only did so because it was late and we were ravenous. The french fries were a disaster. After lying to us that they had "just dropped the fries and will have no salt", we got home to open the bag to a bunch of cold, salted cardboard sticks. Then there were the cheeseburgers. Well, let's put it this way, you definitely do not "have it your way" at Burger King any longer. The cold, almost fifty cent piece sized patties were surrounded by cold buns and spots of condiments. They, too, were a joke.

    It is no wonder that McDonald's continues to beat Burger King in preferred fast food. (Fox Business, June 13, 2019) Burger King employees have no respect for the quality they should be delivering, nor the patrons who receive these terrible meals. It's a shame. In years past, Burger King would have always been our first choice. No longer. Ann and Jim

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    Reviewed Jan. 5, 2020

    Visited the Burger King in Port St Lucie near Sam's Club and was very disappointed in the dirty restaurant and the burger Floors were disgusting everywhere especially in the kitchen area. The whopper was cold and tasted horrible. Will not visit again.

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    PriceRates

    Reviewed Jan. 5, 2020

    Love the food. It always seems to take a long time to get the order. I feel the price on the new burger (Impossible Burger) is a little high. Also some locations did not have the entire menu. That is annoying.

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    Maintenance

    Reviewed Jan. 5, 2020

    We have repeatedly had our orders served incorrectly - no cheese, onions we didn't want, no bacon we did order, soda machines not working, etc. Each time we reported it, the answer was a shrug from the manager and the counter clerk at two different locations

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Jan. 5, 2020

    Burger King’s location are generally very convenient, easy to order, easy to get fast food chain. The price is reasonable and they provide coupons too. The customer service is generally very friendly. For example, I can easily request to change my order of French fries to onion rings if I get 2 orders of French fries in the coupon, or to change a cup of soda to a cup of coffee. So As a customer, I am happy.

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    Reviewed Jan. 5, 2020

    Service is great with good deals every week and delicious hamburgers including the famous whopper. This is cooked to perfection and has the charbroiled taste like I know as a kid. I am 40 years old and still keep on dining at my Burger King.

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    Reviewed Jan. 5, 2020

    Service varies greatly depending where you go. Some are messy and need cleaning, garbage picked up especially around the condiment area, tables need to be wiped down. Actually prefer to take out and eat at home or in the car than inside.

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    Reviewed Jan. 5, 2020

    Always enjoy my dining experience. I would like non coated french fries & to also have french fries available for breakfast. The new impossible burger is a winner in my opinion. Have been a fan of BK since the 80's & would recommend to anyone.

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    StaffRates

    Reviewed Jan. 5, 2020

    Now that BK has the Incredible Whopper I eat here often; even my husband loves the IW. The restaurant where I live has a consistent rating of 99 for cleanliness, service and the staff is always great. Love the Whopper, fries, shakes. Everything is great!

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    Punctuality & Speed

    Reviewed Jan. 4, 2020

    It is a great place to get a quick meal. The service is fast and the inside restaurant is clean. My favorite meal is the Whopper Hamburger sandwich. When you add French fries and drink, it makes a very complete meal.

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    PriceRates

    Reviewed Jan. 4, 2020

    I like the flame broiled burgers. Most of the other food on menu is good, chicken nuggets are really good. Most of the salads are good too. Fries are generally good. Price is reasonably fair. Most Burger Kings I've been to are clean too.

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    Reviewed Jan. 4, 2020

    Burger King is a great place. I love their double whooper, their fries and onion rings are the best. Their fries are a little bit more thicker than most restaurants. Their chicken fries are good. I love the spicy ones when they have them. Burger King is the best place for me.

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    Customer ServiceSales & MarketingRates

    Reviewed Jan. 4, 2020

    First of all when you drive up there are rat bait stations around the building, a real turn off. Some of the people are unbelievably rude. The food is very thrown together and usually cold. Inside is very dirty.

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    Reviewed Jan. 4, 2020

    Value for the dollar makes the pick pretty simple. Burger King whopper is tasty and still holding its size on comparison to the McDonalds Big Mac. The menu offered is sufficient that most everyone would be satisfied.

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    Reviewed Jan. 4, 2020

    We tried Impossible Burger and loved it the first time. When we tried it again and it was overcooked, almost crunchy. The food also never looks as good as it does on the menu. The workers are seldom happy at their jobs either.

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    Customer Service

    Reviewed Jan. 3, 2020

    I purchased a cup of coffee at the Burger King @ 5305 Winchester Rd in Memphis, TN @ 10:17 am. The coffee was cold and tasted like it was sitting for a while so I called the location number on the receipt and asked to speak to the manager, I was told to call back in 30 min because the manager is in the restroom (WTH). Anyway, I called back after 30 min and spoke to the manager. She said "I'm sorry the coffee was cold but we are not suppose to sell coffee after 10:30 am". So instead of telling the customer that you go ahead and serve a cold cup of coffee and act like it's no big deal. I will not be going back.

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    PriceRates

    Reviewed Jan. 3, 2020

    Burger King used to be our favorite place to go. The charbroiled burgers and crisp fries were always consistent. Even their fish burgers were better than most chains. But over the years the burger has shrunk, the quality has lessened and the prices have gone up. If the burgers looked like the commercial burgers, Burger King would be King... but like ALL commercials, what you see is NOT what you get.

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    Reviewed Jan. 3, 2020

    I am a big Whopper fan and normally have a positive experience in that aspect. The french fries are an issue for me. They are over-salted and always cold. I shop at the chain down from my house normally but have had the same issue with other stores as well.

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    Punctuality & SpeedMaintenance

    Reviewed Jan. 3, 2020

    The menu is awesome, usually pretty quick at getting the food out. Common theme with each of the stores, they are dirty. The upkeep during the day seems non existent. They have that cool drink machine, when all the flavors are there.

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    Burger King Company Information

    Company Name:
    Burger King
    Website:
    www.burkeandherbertbank.com