
Burger King Reviews
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About Burger King
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Burger King has operated a global chain of fast-food restaurants since 1954. Its menu features flame-grilled burgers, chicken sandwiches, fries and breakfast items. Burger King offers signature items like the Whopper and integrates modern ordering options such as mobile apps and delivery services.
- Good quality food options
- Good customization options
- Clean and inviting environment
- Inconsistent service quality
- Long wait times for orders
- Occasional order inaccuracies
Burger King Reviews
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Reviewed Jan. 8, 2020
I love Burger King, but the experience from restaurant to restaurant is inconsistent. One store is great, another store has smaller burgers, a different store has wonderfully friendly servers and yet another has employees that obviously hate each other. You just never know what you're going to run into.
Reviewed Jan. 8, 2020
Trying to eat as healthy as possible with the fast food drive thrus, Burger King serves enough of a variety to be health conscious. Salads, the char-broiling, options of beverages and grilled chicken rather than the batter dipped deep fried sandwiches.
Reviewed Jan. 7, 2020
The value is as expected. I prefer Burger King over McDonalds or Wendy’s any day of the week. I find the food fresh, flavourful and just a good product hands down. I especially enjoy the introduction of new products. Yummy.
Reviewed Jan. 7, 2020
I take my 12 yr. old special needs granddaughter to our local Burger King and all staff go out of their way to meet her needs, even if it means cutting her burger in half so she can independently hold it and eat it by herself. What other fast food restaurant would do this?
Reviewed Jan. 7, 2020
Best fast food ever, at the best price!! Love the Whopper and even the meatless one! Also appreciate the late hours so I can get them after work! I work at a casino, so very late hours! Burger King gives me an opportunity to have a good snack for me and my family when everyone else is closed.
Reviewed Jan. 7, 2020
I have been going to Burger King since they opened in the 50’s. It is still my favorite hamburger place. I like it since they have added chicken and salads to the menu. The drinks also are a good choice.
Reviewed Jan. 7, 2020
We went on Christmas Eve and the sandwiches were just thrown together sloppily. The floors were sticky and tables needed to be wiped down. Staff looked miserable. Burgers were on the cold side but hey the fries were hot.
Reviewed Jan. 7, 2020
I think for fast food the grilled burgers are very good, the chicken tasty and prices good. Service is usually fast as well. Also clean environment. They also offer special savings with coupons and whopper Wednesdays.
Reviewed Jan. 7, 2020
Lines at these restaurants are most of time crowed. Its prices are ridiculously outrageous for the type of food that is sold, considering that most of it, if not all is processed food. Also, Burger King must work on serving better quality and tasty coffee to its customers... It doesn't matter the price per cup of coffee if the taste is awful.
Reviewed Jan. 6, 2020
Love burgers because they are grilled. Only once in a while the fries taste too greasy. My order is always correct.. Competition messes up orders a lot. Thank you for the opportunity for your contest! Love char broiled burgers. Merry Christmas Burger King and all that you do. Debbie
Reviewed Jan. 6, 2020
I love the two for $5 or $6 deals. Plus their fries are great. Their burgers are tasty. I have option to buy veg sandwich also. However the wait times are long plus customer service not that great since employees are over busy.
Reviewed Jan. 6, 2020
The servers are good but can be slow in getting orders out and sometimes the orders are not to specifics. The prices are competitive with other fast food chains and the addition of a vegan friendly burger is great. Just make sure they prepare it on separate grill if you don't want animal fat in your food.
Reviewed Jan. 6, 2020
Pickles taste NASTY. Tomato not ripe. Take away cellphones from workers and maybe just maybe we get Hot food. The sandwich looks nasty old cold. Go easy on salt on fries. Milkshakes need a reboot yuck. Onion rings yuck! Nasty.
Reviewed Jan. 6, 2020
Went on a Sunday after grocery shopping. I was not sure whether I could get an Impossible burger at 930 in the morning but the facility obliged. I have heart disease in the family so I restrict my intakes of sodium and fat. The facility complied with my request to limit salting my order and to swap lower fat items. The order was ready in less than 30 minutes and the price was reasonable. I was able to get back on the road and complete my morning shopping.
Reviewed Jan. 6, 2020
I love Burger King food. Think it’s great that they now have the impossible burger. I’m vegan and just like there are many other vegans can’t eat out to many places because there no food options for them to eat. I was ecstatic when the impossible burger came out do now I can eat there. Should implement more vegan food choices.
Reviewed Jan. 6, 2020
The food/meat is better tasting, and everything is hot. Service was great. The restrooms were good. One thing was clean up in the restaurant we were at like tables, floors and trash cans was unacceptable.
Reviewed Jan. 5, 2020
My husband and I drove through the Clearwater (FL) Burger King on a Saturday night, December 28, 2019. This is the Burger King located at 2765 Gulf To Bay Boulevard. We pulled in and ordered two cheeseburgers, an original chicken sandwich and 2 medium fries. We ordered fries with no salt to try to guarantee fresh fries. Our Check # is ** and the name on the receipt is Dennis.
I will tell you - we will NEVER stop there again. The last several chicken sandwiches have had rolls as cold and dry as old saltines. The chicken had obviously been sitting around getting cold and stale. I TRULY had to really work to swallow each bite, and only did so because it was late and we were ravenous. The french fries were a disaster. After lying to us that they had "just dropped the fries and will have no salt", we got home to open the bag to a bunch of cold, salted cardboard sticks. Then there were the cheeseburgers. Well, let's put it this way, you definitely do not "have it your way" at Burger King any longer. The cold, almost fifty cent piece sized patties were surrounded by cold buns and spots of condiments. They, too, were a joke.
It is no wonder that McDonald's continues to beat Burger King in preferred fast food. (Fox Business, June 13, 2019) Burger King employees have no respect for the quality they should be delivering, nor the patrons who receive these terrible meals. It's a shame. In years past, Burger King would have always been our first choice. No longer. Ann and Jim
Reviewed Jan. 5, 2020
Visited the Burger King in Port St Lucie near Sam's Club and was very disappointed in the dirty restaurant and the burger Floors were disgusting everywhere especially in the kitchen area. The whopper was cold and tasted horrible. Will not visit again.
Reviewed Jan. 5, 2020
Service is great with good deals every week and delicious hamburgers including the famous whopper. This is cooked to perfection and has the charbroiled taste like I know as a kid. I am 40 years old and still keep on dining at my Burger King.
Reviewed Jan. 5, 2020
Always enjoy my dining experience. I would like non coated french fries & to also have french fries available for breakfast. The new impossible burger is a winner in my opinion. Have been a fan of BK since the 80's & would recommend to anyone.
Reviewed Jan. 5, 2020
Now that BK has the Incredible Whopper I eat here often; even my husband loves the IW. The restaurant where I live has a consistent rating of 99 for cleanliness, service and the staff is always great. Love the Whopper, fries, shakes. Everything is great!
Reviewed Jan. 5, 2020
Burger King’s location are generally very convenient, easy to order, easy to get fast food chain. The price is reasonable and they provide coupons too. The customer service is generally very friendly. For example, I can easily request to change my order of French fries to onion rings if I get 2 orders of French fries in the coupon, or to change a cup of soda to a cup of coffee. So As a customer, I am happy.
Reviewed Jan. 5, 2020
Service varies greatly depending where you go. Some are messy and need cleaning, garbage picked up especially around the condiment area, tables need to be wiped down. Actually prefer to take out and eat at home or in the car than inside.
Reviewed Jan. 5, 2020
We have repeatedly had our orders served incorrectly - no cheese, onions we didn't want, no bacon we did order, soda machines not working, etc. Each time we reported it, the answer was a shrug from the manager and the counter clerk at two different locations
Reviewed Jan. 5, 2020
Love the food. It always seems to take a long time to get the order. I feel the price on the new burger (Impossible Burger) is a little high. Also some locations did not have the entire menu. That is annoying.
Reviewed Jan. 4, 2020
I like the flame broiled burgers. Most of the other food on menu is good, chicken nuggets are really good. Most of the salads are good too. Fries are generally good. Price is reasonably fair. Most Burger Kings I've been to are clean too.
Reviewed Jan. 4, 2020
Burger King is a great place. I love their double whooper, their fries and onion rings are the best. Their fries are a little bit more thicker than most restaurants. Their chicken fries are good. I love the spicy ones when they have them. Burger King is the best place for me.
Reviewed Jan. 4, 2020
We tried Impossible Burger and loved it the first time. When we tried it again and it was overcooked, almost crunchy. The food also never looks as good as it does on the menu. The workers are seldom happy at their jobs either.
Reviewed Jan. 4, 2020
Value for the dollar makes the pick pretty simple. Burger King whopper is tasty and still holding its size on comparison to the McDonalds Big Mac. The menu offered is sufficient that most everyone would be satisfied.
Reviewed Jan. 4, 2020
It is a great place to get a quick meal. The service is fast and the inside restaurant is clean. My favorite meal is the Whopper Hamburger sandwich. When you add French fries and drink, it makes a very complete meal.
Reviewed Jan. 4, 2020
First of all when you drive up there are rat bait stations around the building, a real turn off. Some of the people are unbelievably rude. The food is very thrown together and usually cold. Inside is very dirty.
Reviewed Jan. 3, 2020
I purchased a cup of coffee at the Burger King @ 5305 Winchester Rd in Memphis, TN @ 10:17 am. The coffee was cold and tasted like it was sitting for a while so I called the location number on the receipt and asked to speak to the manager, I was told to call back in 30 min because the manager is in the restroom (WTH). Anyway, I called back after 30 min and spoke to the manager. She said "I'm sorry the coffee was cold but we are not suppose to sell coffee after 10:30 am". So instead of telling the customer that you go ahead and serve a cold cup of coffee and act like it's no big deal. I will not be going back.
Reviewed Jan. 3, 2020
Burger King has great food. Times get busy but workers need to pay more attention to orders and how the customer wants their food. Workers also need to be informed on how rules go as far as food returns or refunds go. Maybe customers just want order done right and no other promise of free food or whatever. Just get order right please.
Reviewed Jan. 3, 2020
I really enjoy the variety that Burger King has. I love that they have the Bacon King in more than one size and also that they recently brought back the chicken fries. They may not be fast all the time but the customer service and communication make up for that and keep me happy. Much prefer BK to McDo.
Reviewed Jan. 3, 2020
Burger King used to be our favorite place to go. The charbroiled burgers and crisp fries were always consistent. Even their fish burgers were better than most chains. But over the years the burger has shrunk, the quality has lessened and the prices have gone up. If the burgers looked like the commercial burgers, Burger King would be King... but like ALL commercials, what you see is NOT what you get.

Reviewed Jan. 3, 2020
I am a big Whopper fan and normally have a positive experience in that aspect. The french fries are an issue for me. They are over-salted and always cold. I shop at the chain down from my house normally but have had the same issue with other stores as well.
Reviewed Jan. 3, 2020
Burger King is usually a good pick for yourself or to enjoy with family. Food is always fresh and made to order. Zero complaints on freshness, zero complaints on quality. They like all have some flaws. One of their biggest issues is customer service. They have zero sense of hospitality. The second thing they lack, is store. Cleanliness, all of their stores are run down and dirty, i.e: dirty tables, smelly rugs, sticky chairs, dust on panels, etc.
Reviewed Jan. 3, 2020
Restaurant food is great. The burgers are well prepared and taste is great. Good is prepared hygienically and price is right. Excellent services by the employees. Best place always to dine. What is important is to enjoy the burger NYC style. Sometimes I just eat inside.
Reviewed Jan. 3, 2020
The menu is awesome, usually pretty quick at getting the food out. Common theme with each of the stores, they are dirty. The upkeep during the day seems non existent. They have that cool drink machine, when all the flavors are there.
Reviewed Jan. 3, 2020
Burger King is my favorite fast food restaurant for burgers. My family really enjoys the food. It's fast and easy and tasty. The price is right. I like the fish sandwich and the Whopper. I miss the old whalers.
Reviewed Jan. 2, 2020
The best burger l have ever had. Love it. I eat 3 or 4 per week. I buy them for my guest. I could live on these burgers for weeks. Nicest burger in town. You will not find a better burger. Love the vegetables on the burger. Most of the time l buy the 2 for 6 deal. You can't beat it. Nice big bigger with vegetables is a full meal in itself. Anybody reading quickly jump in your car and go to Burger King!
Reviewed Jan. 2, 2020
The ice cream machine goes down a lot. The bacon cheeseburger doesn’t have lettuce or tomato and the bacon looks raw (pink). The store we go to doesn’t seem to care about quality and seem bored when we talk through the speaker. Some are rude.
Reviewed Jan. 2, 2020
Use to love Burger King. But now I'm with the 1000s and 1000s of others That have cases and no response from the so called king. King of scams. They think it's just gonna go away. Yes the winter whopperland scam that runs Dec 2 to Dec 31 2019 with free play, over 50,000 prizes a day and daily prizes. But as of December 26 and still not fixed and they are still pushing it and playing along like everything is good. When in fact it's a train wreck! And should of been stopped day 1. False advertising is not a good thing. They have a really big mess on their hands that's not gonna go away no matter how many things they try to cover it up with.
Reviewed Jan. 2, 2020
I enjoy going to Burger King. The menu could use a upgrade at some point. Also when will they remodel the stores to compete with their competition? But for the most part I will always enjoy dining out or grabbing a fresh burger on the run.
Reviewed Jan. 2, 2020
The thing that bothers me most about my local Burger King is the lack of cleanliness. The condiment and drink station is always filthy. The tables are dirty. It's hard to find a clean one to sit at, and there is always food on the floor. If the front looks like that imagine what the back looks like.
Reviewed Jan. 2, 2020
The only drawback to is cost, they are a bit more costly than McDonald's, they should offer a dollar soda like McDo does and build a bit of business. Their burger is better tasting and Onion Rings are awesome treat when compared to fries...BK fries are not the best, too thick.
Reviewed Jan. 2, 2020
It was very disgusting. I would never eat there again. Very poor customer service. Not very many things on the menu. My wife And children were very sick after from food poisoning. Never again in my life will I take me or my my family to eat there again.
Reviewed Jan. 1, 2020
The BK food is consistent and tasty. I love the crispy chicken sandwich, my wife loves the Whopper for the same reason. Fair and reasonable pricing too. All of the BK's I have visited locally and on travels along the East Coast are clean, well lit, and the workers are truly welcoming. Thanks BK!
Reviewed Jan. 1, 2020
It was filling and would tell every to eat there. Great prices and can't beat the deals. And happy new year to a great place to eat. Just thinking about the food makes me want to go out and get some. Well that all for now.
Reviewed Jan. 1, 2020
Usually I do not make a purchase unless I have received coupons or special offers. I still like the original flame grilled Whopper that I enjoyed beginning when I was age 14 . I still seek that burger when needing a quick and ready meal. I like it "my way!" I also prefer their fries to most other food chains. And onion rings are still a favorite. I usually use the drive through to avoid, what seems like “run down, declining seating area.” But I noticed that my local store is renovating! Great! I may eat-in my next visit.
Reviewed Jan. 1, 2020
Cheap eats with decent variety, some gimmick menu items, impossible burger option a great plus. Veggies on burgers are uncooked, like the crisp of them over other competitors cooked veggies. Hoping they can incorporate kiosk ordering at the majority of their restaurants along with a better mobile app experience.
Reviewed Jan. 1, 2020
I like that the burgers are charbroiled and you can get lettuce and tomatoes etc. The bread could be better because the buns are a little on the stiff side but overall ok. Hamburgers can come colder than usual when they get to you with the rest of your order.
Reviewed Jan. 1, 2020
I have posted on Google reviews, Facebook etc. The Burger King in Tarpon Springs should be Dethroned! Their staff usually has no clue what they are doing, taking orders slower than any other FF restaurant. The food usually ends up being wrong, missing items or looking like tossed around before being wrapped. Their $1 tacos are the worst of all, so greasy you could see thru them (but definitely not eat them!). Satisfied, LOL.
Reviewed Jan. 1, 2020
Love the flame broiled beef. Now all you need to do is add McDonald's fries in the fryer. It would be perfect. They have the best fries but bk has the best Burger!!! Really broiled beef is best!!! Oh and the grape in the soda with Sprite is the best!!!
Reviewed Dec. 31, 2019
Their beef products are great but I think everything else on their menu needs a re-vamp as well as some new items. I think having the Impossible burger on your menu was a fast and appropriate response.
Reviewed Dec. 31, 2019
Store dirty, employees worse, food awful.. I regularly would go to BK over McDonalds, but after 2 stores in same day were just extremely dirty, and employees looked they needed more than a bath, All 4 of us returned the food, that was so bad. Brown lettuce, bad tomatoes, skins on onions. No mayo ==== not extra mayo.
Reviewed Dec. 31, 2019
Their specials far exceed those of its closest rival. Additionally, their food is always fresh and Hot, unlike the competitors. Again, in comparison to its closest competitor, speed of service is much faster.
Reviewed Dec. 30, 2019
Burger King makes my family come together, starting with their amazing Vegan Option for my older brother down to their ultra full of bacon cheeseburger for my personal enjoyment, and satisfying nuggets for the kids in the family, we love the coupons we get sent home and use them on family urgent fast trips when taking grandma to her doctors check up appointment. Burger King has been part of the history of my family as we grow older. Since the beginning of migrating from different countries Burger King has given priceless family moments to our loved ones.
Reviewed Dec. 30, 2019
Service is always fast, employees are polite and knowledgeable. Food always taste fresh. When a problem has popped up it has always been handled quickly and satisfactorily by either management or employee. As a matter of fact this is my top choice for fast food and with the coupons received in mail a bargain you can't pass up.
Reviewed Dec. 30, 2019
Burger King is consistently good, and has been for many years. It's one of the few establishments that always meets our expectations in service, quality, and taste. Their employees are always polite and helpful.
Reviewed Dec. 29, 2019
Burger King in Louisville Colorado. Horrible! My girlfriend who has cancer was in the bathroom and had diarrhea. She explained that she has just finished chemotherapy. Instead of the manager Dave being kind, he threatened to call the cops on her and made her clean up the bathroom. No compassion. He told me that he thought that she was on drugs. I'm pretty sure that he would have been different with me. I am **. She is **. We will be contacting an attorney.
Reviewed Dec. 29, 2019
It's fast food but takes a long time for my order to be completed. Doesn't matter what BK location...all takes awhile. And wish there were more locations. I usually have to drive 20 minutes out of my way to find one.
Reviewed Dec. 29, 2019
From my experience Burger King is the best price, quality, goodness, service and their burgers are always good and hot. Juicy to savor the great taste of the meat!! It's doesn't matter which one I go to, the service is the same. I also think their prices are very reasonable. The one I usually go to close to my house is always very busy. Grilled burgers, yummy, good to my tummy...
Reviewed Dec. 29, 2019
Quality and cleanliness varies dramatically between stores. Often hard to know which is better. Been in 100-plus locations between Fl, MI, and east coast. Et Cetera. The better stores are very clean, have good customer relations, and food is always better.
Reviewed Dec. 28, 2019
Springfield, GA BK is a great rest stop for me as a cyclist. Regardless of food purchase- can refill water bottles. Past six years been a great place to stop in for either breakfast- pancakes, or egg sandwich, or lunch fare like BK burger (my dad's favorite). There are choices of rest stops. The staff- Charlene and Holly and others are the best. On one occasion- I had forgotten cash/card. Charlene had me order lunch anyway - said to pay her back on my next visit. I rode back next day just to repay her kindness and the bill- she said she took care of it. Later was a few years ago.
Reviewed Dec. 28, 2019
I was so pleased when I found out that they now served Impossible burgers. I had tried them in a regular restaurant and was happy because my granddaughter is a vegetarian so this is one place we can enjoy a burger together.
Reviewed Dec. 27, 2019
New Burger King too slow. Takes too long to get the order and then it’s cold. Needs better management to be hands on with young people. That will help get more people to this new Burger King. Great location just slow service
Reviewed Dec. 27, 2019
I will eat at Burger King BEFORE I eat at pretty much any of the other chain restaurants one, because their burgers are not cooked in a greasy flat grill in their own grease which makes the taste awesome however, charging fifty or more cents for a piece of FAKE CHEESE is just cooperate greed trying to take every penny from our pockets they can. Now IF quality people were hired, which yes means higher salaries, I would even pay a bit more for what I get but seeing how some of their employees look and dress sometimes makes me walk out because their appearance reflects highly on their home life that they bring with them to work. Also I and many many Americans prefer McDonald's French fries because they are simply awesome tasting.
Reviewed Dec. 27, 2019
Great food. Fresh and just good. The service was good and restaurant was clean. Parking was easy. My Whopper was the best hamburger. Better than a big Mac and Five Guys. Whopper was nice and hot and fries was delicious.
Reviewed Dec. 27, 2019
I would give five if employees wouldn't forget half your order and make you go back. All the time they forget to put something in my order. So irritating to have to go back and say that I didn't get my sandwich and pie or my mots stick. So glad I brought them back.
Reviewed Dec. 26, 2019
I stopped eating meat two years ago and I was happy to learn BK offers a plant based option. The Impossible Burger was great. I've had it twice since it's launch in Houston. I would recommend this product.
Reviewed Dec. 26, 2019
Great food for a great price! I love the flame broiled taste! Burger King is as close to a real grilled burger as you can get. Not a fan of their tacos though...They also have a real good spicy chicken sandwich!
Reviewed Dec. 26, 2019
Burger King isn't as good as it used to be. It was a lot better when I was younger. It tastes a lot better. I don't know what they did but they change their hamburgers. They changed them over the years. I don't know why they were good when I was younger. I used to work for them for a while and they were a lot better then than they are now.
Reviewed Dec. 25, 2019
Been going to Burger King for 35 years. They are consistently better than Mac Donald's. You always know what to expect from them. No cold fries ever. We usually use drive-in service since we are older and have trouble getting in and out of restaurants.
Reviewed Dec. 25, 2019
Good variety on the menu; but, an inconsistent quality particularly on buns. Service is very sketchy even within the same restaurant versus other Burger Kings in the chain. Food is not hot when served and drive-thru's are a disaster. Restrooms are generally in poor condition with litter all over...very small.
Reviewed Dec. 25, 2019
This used to be my top restaurant for quality and value and lately they have gone down in those areas. Tonight I did have a decent experience but the time before 2 weeks ago I did not. It’s not consistent. I wish they would review their current processes and improve.
Reviewed Dec. 25, 2019
They have a good menu but it is always sloppily prepared, over or undercooked and they ALWAYS get the order wrong. 5 stores have closed their doors in my area in the last year. Gee I wonder why :). We do like their food when it's properly prepared but that is now a 30% chance of happening.
Reviewed Dec. 20, 2019
I congratulate you for coming up with Impossible Burger; it was very delicious. However, I was disappointed to discover THAT YOU BAKE THIS BURGER ON THE SAME GRILL AS THE ONE FOR MEAT. THIS IS NOT ACCEPTABLE TO VEGETARIANS AND VEGANS. Aroma and particles from the grill that impossible burger picks up makes it not-vegetarian anymore. Most people that are vegetarians, are so, for compassionate reasons that they cannot compromise with cruelty or its evidence, at all. I hope you would look into it to see if you can provide separate grill for vegan burger; if that happens, I, and many others that I know, would love to have your burger. I am a Jain; there are close to 500,000 JAINs. If you know anything about Jainism, you would know how they feel if, even, accidentally or out of ignorance they wind up pushing meat down their throat. They are vegetarians on compassionate ground, not health.
Reviewed Dec. 20, 2019
As soon as you put your credit card info in, Burger King charges you without allowing you to review the order. That was the first thing I noticed that was wrong. Then I get to the Burger King but they closed early because they were out of bacon, yet I ordered the impossible whopper. So the restaurant was closed and they charged my card, so I figured I would just get a refund. Looked on the app. Nowhere to cancel the order or request a refund. Called customer service and they said they couldn’t help. Called the store in the morning and they said they couldn’t help me. So how do I get a refund? You can take customers money and not offer a way to get a refund or cancel an order. It’s been two days now and I still haven’t got my money back. This seems like a shady practice and they need to be investigated. If I was a single mom trying to feed her kids, my children would have been without food.
Reviewed Dec. 9, 2019
Burger King store #5162. No way they pass inspection. Got to be the nastiest Burger King I have ever to enter in. Makes wonder about the food. There are friendly though everything was a disgrace. I see why Burger King is collapsing. Won't go there again.
Reviewed Dec. 3, 2019
I purchased Whopper combo with Cheesy Tots to dine in. I received my food in a to go bag even though I was dining in. They were out of ketchup! None on the condiment table nor in little packets. If I had known, I would not have ordered. After making my protest I took my food and went across the street to eat at Wendy's, where they had plenty of KETCHUP. Goodbye BK.

Reviewed Dec. 3, 2019
Thank you so much BK for the impossible whopper! It’s so delicious and it’s great having a vegetarian option. Please keep it forever. I know there will those stereotypical, unimaginative, negative-nancies who will try to do something ridiculous like sue the company bc the veggie burgers aren’t cooked separately from the beef patties (but BK was upfront about that from the beginning) and those people literally just have nothing better to do with their lives than ruin other vegetarians enjoyment! I love the impossible whopper and think it was a great addition to the menu!
Reviewed Dec. 2, 2019
SCAM ALERT!!! DON'T GET THE BURGER KING APP!! I responded to an ad for this app. The only reason I got it was for the discount. I placed my order on the app and it was wrong twice before getting it right the third time, but the real problem is this app is a BAIT and SWITCH SCAM and they know it. I have called corporate for the last 2 weeks and NO ONE will call me back. They got me on a $3 off on $10. I SPENT $10, but it didn’t give me the discount. @ weeks later after this happened to me and I Have called their corporate office multiple times it still SCAMS you and won’t give you the $3 off! DON’T GET SCAM WITH THIS APP!!!
Reviewed Dec. 1, 2019
I think their idea of creating a burger without meat should have been a hit since their whopper is one of the worst burgers for fast food. Should have been a slam dunk but the meatless burger is even worse. Don't think ranchers eating meatless burgers in their commercials makes it taste good. This burger is as bad as all of their burgers.
Reviewed Dec. 1, 2019
Two days ago I was as usual at the Burger King which is located at 116 Ambassador Caffery Pkwy. Scott, LA 70583.. And I had the worst experience in a restaurant since the person who took my order had a very unpleasant behavior to such an extent that he behaved with RACIAL and DISCRIMINATORY acts, something that had already happened to me other times in this same restaurant. The service is GARBAGE. The worst.
Of the staff that attends here, this person yelled at me very rudely and a slow service. It took 20 minutes to deliver my order. This person sent me to the parking lot to wait for my order to see that I was recording it with my cell .. and At the time of delivering my order, I sent another person and told him what had happened and he told me to report to his co-worker with the manager who always treats clients and co-workers like this. Personnel in charge please act that we as clients do not deserve this... And your friend is going to buy from this place, think twice. Here is a service WASTE...
Reviewed Dec. 1, 2019
My boyfriend and I ordered 2 impossible whoppers because we wanted to try them. I have avoided Burger King for 2 years now because they consistently are awful about leaving the mayonnaise off my order. Today I was given my food with the wrapper marked no mayonnaise and no onion but yet it had mayo on it. I am smart enough to check before getting too far away so instantly noticed the mistake and we went back to the drive thru. Despite being the only car in the drive thru, we waited 3 to 5 minutes before anyone came on the speaker. When we let them know that it was a mistake and that we'd like them to make a new one without mayo (I've had them just wipe it off before) they got rude about that. At the window they said they'd remake it with no onion. My boyfriend tried to get their attention to make sure it was also no mayo. They opened the window and snapped that the staff member knew. This was at 2:06 pm.
When we got home (less than 5 minutes later) both our burgers were cold. Like less than room temperature. Also we'd ordered cheesy tots and what we got was old cold mozzarella sticks mixed with old cold cheesy tots. Gross. I was already pissed bc I could only choke down about 3 bites of the disgusting thing before I bit into something I was worried was spit (I do not actually know this) and stopped eating. Now 3 hours later, I am nauseous and trying to not vomit. So in short, my order was wrong (which would have been ok), staff was so rude, food was vile, and now I am sick. For a company with the motto of have it your way, I can promise you I'd have it any other way. Also store was called and replacement food was offered but I will absolutely never eat there again.
Reviewed Nov. 28, 2019
I ordered 2 for $4 sausage croissants. The guy in front of me took 10 minutes then I finally got my order. The sausage tasted hard but I ate it anyway because I was hungry and on my way to a Doctor appointment. The next morning I reheated the second one and looked at it before heating and the sausage looked like it was deep fried and was hard. I think I won't buy there again. This is the same place I ordered a fish sandwich that was cold inside so I spit it out and the next day I was sicker than a dog.
Reviewed Nov. 19, 2019
I'm always looking to try something new, so I gave the new Burger King Impossible Whopper a try. First off let me say I've eaten other vegan meat produces in the past and some were good and some not so good. The Impossible Whopper was so bad I couldn't finish eating it. It tastes of chemicals and bad vegetables. The texture was like degraded foam rubber. A complete disappointment and waste of money. Great hype, bad product.
Reviewed Oct. 30, 2019
Came to Burger King on 10344 King George Hwy, Surrey BC. Was charged for tomatoes but was no tomatoes. While ordering I told them that I don’t want waiting but I want everything to be fresh. When I got my food there was no tomatoes. Fries were soggy and cold. When I went to get missing tomatoes that I paid for the Manager put the styrofoam container harshly into my tray. I asked for double double coffee and there was suppose to be double double with milk. They just put black coffee and when I asked where can I find milk manager said we are suppose to give. The staff were nice but the manager was horrible. ** and ** were the wonderful staff who insisted on coming back and they will treat us better and apologized. But the manager is awful.
Reviewed Oct. 30, 2019
Wouldn't honor the price on the drive through menu board. I understand that prices go up but if a business is too lazy to change the menu board price, they should honor what they have posted. The Burger King on Missouri Ave in Largo refused. They lost a customer.
Reviewed Oct. 22, 2019
This burger is TTTRAAAAAASSHH. It taste like New York schoolie. It's mad dry. I only ate it coz it was free on T-mobile Tuesdays. Just go to Mcdonald's bro. It's not worth it. I don't know what "Flamed Grilled" is but it sucks.
Reviewed Oct. 22, 2019
My husband and I are new to the area. Today would make our 4 time coming back to Burger King (usually never had any problems, the ** manager is very sweet & respectful). However today was like no other visit to ANY other fast food restaurant. As far as service goes this was the worst and the sad part is it was from a Manager?? So my husband & I went there today on our lunch break ordered “light” 2 tacos, double cheeseburger, medium fries for the both of us to share. We had water to drink.
After ordering we went to wash our hands which took under a minute to do, after that we noticed the tacos were placed on the tray so we headed up thinking the rest was shortly following up, IT DID NOT, so after standing awhile (realize the burger & fry weren’t prepared yet obviously) the cashier told use we could sit and they’d bring it out when it was done ok, so we go find a seat (which we had to clean ourselves because most if not ALL the tables needed clean). I walk back up there and my food still wasn’t ready, however this time the tacos had been removed from my tray, as I was going to check on food I was met with my tray, cool right, WRONG!
I go sit at the table, opened my $1 Taco first & noticed old dried up beef (my husband noticed the same in his taco, Naturally, after sitting almost ten min). So I took the 2 tacos back up and the craziest, meanest, low-key racist manager-in-training name Joe as nice & smiley as I always am when I come in & I asked him if he could please remake just those 2 tacos fresh please. In the process of me passing him the tacos 1 falls to the floor & this is what turned my experience upside down, wait for it....the “manager-in-training” Joe has the nerve to tell me he now had to charge me for the taco that had just fell on the floor ?!?! What kind of nonsense or any sense did that make??
If he was remaking my tacos anyway weren’t the 2 old tacos getting pitched anyhow so why now that it accidentally falls on the floor as I bring them up to be corrected, so I have to pay for it? IT WAS THE CRAZIEST THING I’VE EVER SEEN AND NOW KEEP IN MIND THE TACO WOULD'VE ONLY BEEN $1 however that’s another reason Joe made me feel like he really didn’t appreciate my service & that he was racist. I mean how petty is that to charge me for something that he was throwing in the trash .
So At that moment when I seen he wasn’t making a joke, it was then I simply asked for a refund because I was clearly not feeling welcomed after that. If it were nice & hot in the first place I wouldn’t have needed it remade (meaning I wouldn’t have had to get up and walk the tacos back up to the counter & it would not have fell on the floor). Joe does not need that manager position first off. SATISFYING CUSTOMERS ARE OBVIOUSLY NOT HIS FIRST PRIORITY, a $1 taco? Really!? ..and I’m very simple Guest! Well, I was. :(
Reviewed Oct. 18, 2019
I thought this was a Chipotle. So I walked into the building and was greeted by a handsome young asian or muslim man, I couldn't tell. And i order food and the waiter slammed the tray so hard, it brought me back to Vietnam. So I'm suing, good luck in the court.
Reviewed Oct. 16, 2019
Now I’m more of an independent consumer so I am not a fan of one or the other. It’s more about the product and whether I like this specific product. This morning I tried the maple waffle breakfast sandwich from Burger King and was highly disappointed. I was expecting to taste that maple flavor and was not able to taste it at all. The cheese was unrecognizable, didn’t even look like a slice of cheese. It looked more like some kind of sauce that they slathered on there. The bacon and the egg was normal. Needless to say it tasted like an overfried bun, way too greasy with no flavor. Unfortunate. So folks don’t let looks deceive you, you don’t get what you pay for.
Reviewed Oct. 14, 2019
I ordered a bacon king tonight. Simply said I want a bacon king meal, large. They translated that to bacon king, no bacon, no cheese, no ketchup. Even says it on the receipt but didn't say it on the board nor did I say that. They even repeated what I said back and I said yes. Bacon king meal large. I don't understand how they mess up that bad.
Reviewed Oct. 10, 2019
AWESOME (I go to BK 5 days a week for the last 7 years). Burger King actually tastes like REAL Food! McDonald's so called food is all waxy and rubbery textured, like a Squeaky Dog Chew Toy!!!! When it comes to comparing the Buns: I'd rather be left picking the seeds outta my teeth from Burger King buns, as opposed to nauseously attempting to force feed the cardboard tasting McDonald's buns (which in my experience, has also always been as tough as cardboard when attempting to remove a bite!) : CASE CLOSED!!!!
Reviewed Sept. 28, 2019
Nowhere on coupon does it exclude the Impossible Whopper, also Brookhaven, PA and Aston PA prices are 10 cents different. I won't be going to any of them anymore, this site also is BS. The last time I have ever gone to BG because I'm vegetarian.
Reviewed Sept. 15, 2019
I live in Port Orange Florida; last week on Thursday, I went to Burger King and ordered two impossible burgers. Imagine my surprise when they said: “we have the burger, but we ran out of lettuce, you still want it?" I said yes. When I got home I used my own lettuce. The burger was great. But I never heard of a fast food restaurant running out of lettuce. ???
Reviewed Sept. 11, 2019
Finally made it to Burger King on 25300 Michigan Avenue in Dearborn, Michigan for my favorite Impossible burger. I asked for it gluten free (no bun), wrapped in lettuce (like any McDonald's does) and the employee keyed in "Impossible Burger", "plain". I get to work open my lunch and find a naked Impossible burger - no lettuce pickle, sauce - NOTHING! Sandwiched between a very glutinous BUN! So I throw out the bun, and call the manager. Did he offer to replace it or anything? NO! Just said sorry! Well sorry isn't good enough for this customer! I am going to lodge a complaint with the credit card company - "sorry" is not good enough for this customer!!!! Goodbye Burger King! MCDonald's - I am back!
Reviewed Sept. 10, 2019
Just expanding the summary. Impossible Burger texture and flavor is for meat eaters who want plant based burger and not for vegetarians. They aren't going to like the chewy, rubbery or the flavor/look of this burger. Just going out on a limb and saying it may not be out to stay too long or a hit or anything.... Got to greatly appreciate the effort though from Burger King and it's supplier.
Reviewed Sept. 7, 2019
This review is for the store located on 434 just West of I-4 in Longwood, Fl. 32750. I have been a Burger King fan for many years but you guys are losing me. This store in particular just isn't doing their job. The last 4 visits that I have been there, they have been out of Onion Rings. Come on. These are the reason that I go there. Really. 4 times in a row. Somebody is Not doing their job at this store. I'm talking about visits that were all at dinner time between 6:00 and 7:00 PM. How Can You Run Out Of one of your best sellers.? I gave this store a (1) only because I couldn't give in a (0).
Another thing is the Staff of that store. Each time that I go there, I have to repeat my order many, many times and no less than twice have I gotten home only to find out that my order was. Wrong or missing something that I had paid for. Nothing Worst than that in my honest opinion. We pay good money for what we buy at your stores and there is no reason that we should get home only to find something missing or wrong with our order. Stand up and take action against this particular store and win my support back. Very Disappointed, **
Reviewed Sept. 6, 2019
Warning. Do not eat at Burger King. Overpriced garbage. You do not get what is advertised. The staff there are extremely incompetent and were also incredibly rude to me. I also saw a rat there. Avoid Burger King like the plague.
Reviewed Sept. 3, 2019
Went to Burger King on Bridge St Lowell Mass and again had a bad experience. Ordered a Whopper with cheese, Crispy Rodeo Chicken sandwich and three large fries. Got home and found 2 cheeseburgers in the bag not the Whopper and chicken sandwich. I had to drive back to get the right sandwiches. Pulled up to the window and explained to the girl at the window what was the issue. There was no apology at all. In fact she huffed and went back in. She then brought us the right sandwiches (cold)!!!! She did replace the fries but was very reluctant. Overall a bad time, no, "I'm sorry about that sir." Not even a thank you!!!! I happened to have worked at this Burger King when I was a kid and I have to say it has gone downhill.
Reviewed Sept. 1, 2019
Worst taco ever. I tried the Burger King tacos today for the first time, they look like they were made yesterday. They’re flat as a pancake. No no tomatoes. Hardly anything that’s a taco should have. Just meat and spices and very little salad but it’s as flat as a pancake. Just awful and very very greasy. Worst taco I have ever had!!!
Reviewed Aug. 31, 2019
8/30/2019 Hamburger meat on double whopper was totally black, with burned taste. No grilled strips. It was totally black charred. The French fries were way over seasoned with salt falling off them and salad had dry tough grilled chicken breast on it. When I ordered the salad, all the ready made salads were spoiled and they had to throw them out, so they made a salad up. Meanwhile the double whopper is sitting on the tray getting cold. The order took too long, we sat at the table and waited 10 minutes before we were served, we were on a lunch break from work and only had so much time.
We were hungry and had no choice but to eat burned & overcooked cold food. This location was not busy either. Why are the cooks so bad at their job? Why are all the salads spoiled. This is fast food???? I was a professional cook for a restaurant, not a fast food chain and I would never serve food like that. If I had to wait for great tasting food - no problem but what we got was terrible! For $25. 95 Way overpriced. Disgusted....
Reviewed Aug. 31, 2019
I enjoy the food at Burger King in Bardstown Ky. However the service is very lacking. To add to the insult of bad service, when I presented my military ID, I was informed "we do not honor the military that way." Twenty years of service protecting the USA, then to be told,"we do not honor the military that way." Needless to say I left the Bardstown Ky Burger King wondering why? The other question that comes to mind, is why have they and other establishments turned their backs on the veterans? How would it have been if we soldiers turned our back and said "no more?" The thing is, I am not mad. I am disappointed with the manager's attitude, "We do not honor the military that way."
Reviewed Aug. 30, 2019
I have been buying daily the large coffee at BK for $1.00 and today, 8/30/19 they raised it to $1.89. Needless to say, I won't be visiting BK again. A ripoff!!!! We also go there for breakfast items when they offer coupon deals or to pick up an order of the french toast sticks for the grandchildren but there are other places to go.
Reviewed Aug. 28, 2019
Overall, I like BK a lot. I love the whopper junior, their nuggets are good, and the chicken fries are to die for!!! This review is for just one item on their menu. I decided to see what all the hype was about, and actually try the "Impossible Whopper." All of these "impossible burgers" have been all the rage lately, with even celebrity chefs putting them on their menu. By the way, these are not "diet food." They have about the same amount of calories as a regular burger, but a lot less protein.
Anyway, I order it. $6.50!!! for a Whopper!!! It came, and it was extremely "just OK." It was a little burnt around the very edges, and it seemed a little bit drier than your average burger. I could tell I was not eating real meat, but it was the darned closest to a real burger I've ever had in a "faux burger." It was an interesting experience, but I don't think it was worth the price. Hey, I tried it. 2 1/2 stars for the service, and because the burger wasn't *horrible.*
Reviewed Aug. 25, 2019
TACO TERRIBLE. Disgusting. The shell is rock hard at the top and mushy at the bottom. Had to move the tiny amount of lettuce to find the even tinier amount of meat (which was burnt). Not even close to the pic on the ad. One good thing - it's limited time only. BK does good burger - stick with what you know - tacos are not your forte.
Reviewed Aug. 21, 2019
Order the chicken sandwich tonight. Waited 10 minutes for them to cook it. When I got home I bit into it only to find that it was a completely raw piece of chicken!!!! I will be very upset if this makes me sick.
Reviewed Aug. 17, 2019
The food is good, don’t get me wrong but literally every time we have gone to BK I have been asked to “pull up”. I know they are clicking the clock to make corporate THINK they are doing things in a timely manner but the service is suffering. I just waited at 12 minutes at one BK store because the girl asked me to hold. At this point I wanted to see if the other store in our town would do it too, my husband really wanted BK. Well, pull up AND... “please hold.” At this point we’re all annoyed. 3 minutes goes by and I get my order and when I paid I heard those dreaded words “will you please pull up?” This is getting to be ridiculous. I have avoided BK for months because we always get this service and when I finally decide to try it again... I’m yet again disappointed. BK needs a complete corporate and management overhaul.
Reviewed Aug. 16, 2019
I tried one of the Impossible Whoppers today. It comes without cheese, is much thinner than the picture, tastes burnt and like field grass and is not juicy or like beef at all. This is a total sham and BK will make a fortune because it costs much less than beef but they charge a lot for it. This is a total deception. I used to make TVP burgers in college (Textured Veg Protein) that were much better. Epic fail.
Reviewed Aug. 15, 2019
Decided to try the Veggie Burger and was quite disappointed. I usually don't eat soy, but decided to try to MorningStar burger. I chose the charbroil with lettuce, pickle and my husband chose the works with everything. The impossible burger was impossible to enjoy. The burgers were dry and tastes how I imagine paper tastes. Vegan burgers can be delicious with a brand called Harvest Roast. And, do not offer a free burger for this review. A milkshake or fries would work best.
Reviewed Aug. 15, 2019
I drove up, ordered the impossible burger with Chez and jalapenos. When I got to window they said it would be $6.92 I paid, Then was told 5 minutes or so to park out front. I was the only customer there and didn't want to wait out front 10 or 15 minutes. I said just refund the card and cancel it. At that point a guy came to window and said he could not do that I said then I will wait I guess. What I bit into was a bad raw ugly meat patty that was spoiled. The pics I have look like little white things in there possible maggots or something. I spent the night throwing up as this was the most gross. I have pictures I am posting on social media and will post every day till I get my refund. I am also considering legal action. This is uncalled for if you have employees messing with customers food that's illegal. I called customer service some call center and no results. I also have pictures to send you.
Reviewed Aug. 15, 2019
After seeing your bogus Interracial Commercial for their "Flavorful Tacos", Burger King didn't surprise me showing a ** man with a White Hog. Then when I tried two at the Hanover Md store, I took one bit and threw them away. They tasted like Dog Food and had one sliver of lettuce and NO CHEESE. Do they think we are stupid or just so hungry we would eat anything??? WTF???
Reviewed Aug. 13, 2019
BEWARE. THESE ARE HORRIBLE TACOS! Taco shells tasted like they were fried in oil, so soaked with grease, flat like a quesadilla, the meat and sauce were horrible! You can never compete with Taco Bell! Waste of money - threw right in the trash and cooked my own dinner.
Reviewed Aug. 11, 2019
Burger King on East Erie St. in Painesville, Ohio Store #004287. Hottest time of the year. Their milkshake machine has been down for months! Tacos advertised like crazy and they have no cheese to put on the tacos! What a waste of time my last three visits have been to this location!!! This is no way to run a business. :(
Reviewed Aug. 8, 2019
I suggest that you don't even try their new $1 taco. I bought two and chocked them down only because I was starving. I will never buy their taco again. Every taco that I have ever tried was better. Shell was terrible and the meat was awful.
Reviewed Aug. 7, 2019
This does not qualify as a taco. Yes, there is a shell which is not crispy. There is NO MEAT...maybe a few crumbles and a lot of sauces. They use a corner triangle of American cheese and 2 strips of lettuce and no tomatoes. The shell lies flat. I wrote BURGER KING ABOUT IT and they apparently do not care. I took photos (but beware they are TOTALLY DISGUSTING). I hope they allow me to upload them.
Reviewed Aug. 3, 2019
Went to Burger King, ordered my family's food then ordered 2 taco's, hard as brick. Ask the gentleman behind the counter, "Was it Taco supposed to be this hard," and he said, "Yes that's the way they are made." This is the Burger King in Cartersville off 41.
Reviewed July 30, 2019
Absolutely disgusting and a false advertisement. No meat made with re-fried beans. I live in Somersworth New Hampshire and bought one in Rochester New Hampshire. Why do they advertise a taco obviously with meat but serve it with just beans. So gross!!
Reviewed July 18, 2019
Watching on a commercial on tv, Burger King advertising tacos and the tacos look really good so I bought 4 tacos to go. I ate a 1/2 a taco and couldn’t eat no more of it. End up throwing away the tacos. The worst taco I had ever eaten in my lifetime. Very disappointed with Burger King of selling ** food. I end up having heartburn just over a half of a taco. Next day I had diarrhea. Please for my advise... do not buy their tacos.
Reviewed July 11, 2019
Disgusting taco! The taco itself was so thin. The shell was so greasy and what meat was in the shell was so overcooked it was black and dripping with grease. There was absolutely no taste, very disgusting! Worst taco I've ever had! Leave the tacos to Taco Bell!
Reviewed July 8, 2019
I did a survey for BK in Jacksonville, Texas. They gave me a code for a "free" whopper. When I went to BK after I finally got waited on the girl said that will be $3.48 I pointed to my coupon and told her it was suppose to be free. She said she would have to charge me $3.48 for a small fry. I am diabetic. I cannot eat the bun or fries. I said, "Thank, have a good day," and walked out. It's always like this. They stand around talking and taking a drink of soda, then drag themselves over to the counter and stand there. You're suppose to know when to order I suppose. I'll never go back. They sure won't put Dairy Queen out of order in Jacksonville, Texas!
Reviewed July 7, 2019
Incredible how this place is keeping open to the public. Is a trash--a total trash, I can't believe that I went so many time to this place and every time is worst, before the customer services with the terrible managers and now is manager plus no AC working in that place, no ICE!!!! Sauce for my food what a **!!! How is possible that also in the drive thru I went a week ago and I have to wait more than 10 min and the order was wrong and no ice again, and the manager Karini because that is the name in her name tag, came to me with a attitude, scream to me in front of my family and the rest of the people in the place like crazy that if we don't like don't come back.
What at hell is that place and that manager I'm sorry but she need to be remove from that BK and the complete company how is possible that this people received training for customer services and they don't know how to deal and work with customers. How is possible that when we eat inside is no AC, with Florida weather!!! Wtf, please this BK must be removed away of the franchiser. How the employees with this situation can work like that, under this bad condition at least AC. This is Insane!!!
Reviewed June 30, 2019
Had to go back two times because of missing food and wrong order. Spoke with manager that refused to do anything and just laughed joking with other employees. Spoke with GM on phone who did not seem to care either. Will never go back. As a business owner myself I found this to be a horrible experience. Called six times only to get a recording then waited 15 minutes while manager stood outside smoking before I even got to talk with her.
Reviewed June 27, 2019
Every item of food was soggy mush including the onion rings which were so limp you couldn't dip them. It was like everything had been microwaved. I also found rotten lettuce on my sandwich of which I took a picture of. I did not get a receipt as it was delivered by a delivery company.
Reviewed June 24, 2019
Approximately 2 weeks ago, my husband and I stopped in for lunch. The manager was working, all of our food was cold, I was served cold coffee, when I ordered hot. She made new coffee, and did nothing about the food. A Customer with children sitting next to us took his and his children's food back to the counter 3 times. I called, emailed trying to find someone who cared. Nothing. The heat lamps and food warming bins were broken, turned off or something. We even said that to the manager and she just said "ok" and went on putting another cold order together. Never eat here, you could get very sick because of improper food storage and handling. I had to rate 1 star, but they deserve ZERO stars!!
Reviewed June 23, 2019
Sunday morning 9 am I stopped at the Burger King in Austin at 71 and Montopolis Dr. I went and tried to order through drive thru. The cashier was rude and then went in to try to talk to the manager and I was told that I needed to leave the restaurant. I really strongly advise everyone not to go to that place. Bad service and very rude. The cashier name Lety. Please contact corporate and complain your bad experience so nobody feels humiliated like I did. I will never go to that Burger King again. God bless everyone.
Reviewed June 13, 2019
Just went in to get an order to go. I was in the store over 45 minutes. Well only one employee worked at 5 others texted on their phones. It was an absolute disgrace and my order was still wrong. Somebody named Lovelace texted the entire 45 min.
Reviewed June 9, 2019
Updated on 06/14/2019: I have checked the status of my complaint only to find that Burger King is refusing to address this concern. However, on 6/12 I received an email from BK Technical support stating that the activity on my “account” (I guess they’re referencing the BK Cafe Subscription app) has been flagged as fraud and unless fraud is found the account will return to normal in a few days. I was given Case ID ** but told that technical support is without the insight or competence to make a referral to another division of the company that can handle either a refund or credit to through the app for a failure to maintain the terms of the BK Cafe Subscription as contracted when payment was received.
Original Review: On 5/06/2019 I opted to participate in the BK Cafe Coffee Subscription feature. In case you aren’t familiar with this option, the consumer pays only $5 monthly to enjoy one free small coffee daily. Sounds too good to be true, doesn’t it? In my case it was. After paying my $5 (I have receipts and support calls/emails documentation to support my statements), I enjoyed a free small coffee on those days that I chose to visit for approximately 8 days. After an app update on my iOS device, something went wrong. The mobile order that was required to redeem the small coffee would show that there was no amount due but after completing the “purchase” I would get an error message stating that my form of payment isn’t accepted. Huh?
Well, I contacted Burger King at every telephone number I could find and had to follow up with emails. I received a response and a ticket number assuring me that they were working on the issue. Another 10 days passes and no response, let alone a resolution. I request a refund since I have not received the contracted services of one month of free small coffee with the BK Cafe Coffee Subscription. I was ignored. Today is 06/08/2019. As of this date, I have yet to receive a response via email or any other means. Please also keep in mind that all the documentation that I’ll share with this review was also shared with the customer support team.
Reviewed June 7, 2019
The food if fresh is great. The soggy buns due to the humidor sweat box they keep them in is terrible. My #1 complaint is the box but I can't forget to mention the cheap bag they hand their food out in. Its the thinnest mils ever. No coating, so when the sweat box burger made it to my house after a 5 minute drive, broke open dropping my two value meals all over the floor. Why cut corners on one of your most important pieces of delivering quality food to the table? Does your Bugatti have plastic seats? Are those plastic diamonds you're wearing King? Your head sure has grown in the years. I'd like to slap that crown???? off your head! Thanks for the experience. Some things never change they say.
Reviewed June 1, 2019
5/31/2019 STOCKTON, CA CHARTER WAY. Wait time 25 min. Garbage can inside overflowing. Cashier gave me and another patron same receipt. Cashier couldn't find my receipt; given a greased soaked receipt from other member. Member gave me someone else's order. Sandwich maker wiped gloved hands on pants, forehead and played with hat; continued to make burgers until I instructed her to change gloves: then kept rolling her eyes at me, both XL didn't have any onions/little lettuce and no extra cheese on one as instructed, bread on one xl broken in several places and dry. Phone number on receipt cannot be contacted; has been reported to manager/customer service several times over the last year; no change.
Reviewed May 30, 2019
I love Burger King. It's one of my favorite places to eat. So I'm gonna be nice when I give this review.. On May 26th at 11:46am I ordered 1 bacon king sandwich, 1 single quarter pound king sandwich, 1 double quarter pound king, 1 single stacker king, 1 double stacker king and a large triple stacker meal. So that's 6 sandwiches. I received 6 sandwiches but not the triple stacker sandwich. It's the biggest sandwich out of all I ordered.. I will continue to go there 'cause the one lady manager comes into my work to get cigarettes. But I was bummed out when my meal wasn't correct.. The Burger King was location #5547. I did the survey on the back of my receipt and gave them a good review 'cause I work for a place that likes and loves good reviews. My email address is ** if a manager from there would like to contact me.
Reviewed May 30, 2019
I’ve got tea 5 times at the Burger King in Cleveland Georgia and it has been soured. I don’t know if they cleaning the pot or what’s going on. I can understand 1 or maybe even 2 times but 5 times is ridiculous. I took it back once and told them it was soured and it was better a week and then soured again. I won’t be getting tea anymore from that Burger King and it makes me wonder what else they are not cleaning
Reviewed May 17, 2019
I was anxious to try the new Honey Mustard Grilled Chicken sandwich. I was stunned to discover that my chicken was so small it was literally dwarfed by the bun. I even got a speck of lettuce too! It was flavorful but the pictures boasted huge chicken breast barely contained in a bun. The chicken I got was more like a baby chicken tender. Disappointed that I paid $4.99 for this????
Reviewed May 11, 2019
Screen was broken so I couldn't see what I was getting. Asked for bacon burger with no bacon or cheese but added lettuce. I was charged for the lettuce and left the cheese on. Asked for Value drink and Fries. Charge me for the bigger fry. Very very very disappointed and I will not go back there!!!
Reviewed May 6, 2019
If I could give a zero to the BK in Clementon I would. I love Burger King, but this is the Worst Burger King I've ever been to and also had the worst fast food experience I've ever had. I wanted to place order through drive through, and I waited over 30 minutes in line. There was only 2 cars in front of me when I arrived and after waiting at the speaker for at least 5 minutes (no one on other end made a peep!) I spoke up to try to place my order and I was rudely told to hold. I continued to hold as no one ever came to the speaker. I was the next car in line to go to window so I decided to drive right up since no one was answering at the speaker/intercom to place order. I was then ignored by all staff.
After I patiently waited I demanded assistance but I never got it. Very EXTREMELY rude staff. I've worked retail/sales and never have I ever felt so disrespected. I'm now in the medical field and if I treated people the way they had treated me I would have been fired from my job by now. I overheard one of the female workers saying she wasn't going to take my order and called me names, like **, because I was upset for waiting so long and just pulled up to the window. After I patiently waited, not one person said they'd be with me when they can and they didnt greet me in any way whatsoever, so I drove off and away with no food...left without even getting to place an order at all and not one person greeting me or saying they'd be with me when they got the chance. Very frustrating experience, me and my fiance will never be returning to that Burger King.
Reviewed April 30, 2019
I come here probably 3 times a week. Anissa told me I could not use the restroom because I hadn’t purchased anything that day. I’ve always had a good relationship with the restaurant. They give a discount for working at the bank. I felt like the restaurant works awful hard to foster a relationship with its neighbors to get crazy about the bathroom. She was so rude. That rude indignation that you get from people that talk down to you. I don’t feel like I deserved to be treated that way. I ended up buying a .27 cent sauce and getting my bank discount so I paid .24 cents. Seems pretty petty to me when you work so hard for bank employees to come here and spend their money.
Reviewed April 18, 2019
The Dollar Taco is nothing like what they show in the ad!!! There is very little to it. A think strip of meat concoction, some lettuce, cheese in a taco. When folded it's about a 1/4" in thickness, not the 2 or 3 inches they show in the TV commercials.
Reviewed April 1, 2019
The french toast at Burger King was perfect. It was crunchy, warm, and soft in the inside. Experience was very good except for the biscuit on the sausage egg sandwich, but besides that everything was good and delightful for a fast food restaurant.
Reviewed March 28, 2019
Burger King Copperas Cove TX. The prices went up and when I received my order the number one sandwich was flat like a pancake and cold, and also I ordered a large Coke not everything else large. I guess that explains why McDonald's was so busy.
Reviewed March 27, 2019
Went to BK in Mishawaka, IN. Got there a good hour before closing with the kids. We were the only people there. Person taking order on drive through seemed irritated. Finished ordering, had a quick question about sauce. Said, 'Excuse me what sauce...' Employee interrupts and blurts out, 'Weren’t you finished ordering?' Anyway go to window to pay and pick up order. Obvious to see Staff is busy just trying to clean and get out of there. We see them handle our food with same gloves they were cleaning. I even ask them the closing time sarcastically and she said in 1 hour. Didn’t want to waste my breath with them any further. Just write here. This location, nearest to our house is really bad. Either rude incompetent staff, and or food taste is off.
Reviewed March 25, 2019
On March 24, 2019 at the SPARTA, NJ location (49 Sparta Avenue), time approx. 1:20 pm EST, an employee named Natasha acted in an incredibly unprofessional manner. Total loss of self-control and threw a family member out of the store who had paid for the order. We have been patrons for over 10 years. I have filed a formal complaint with corporate offices. I expect the owner/store manager to take formal disciplinary action. I have never seen or heard of such unacceptable conduct toward patrons. Short of proactive action by management, we are going to take all available options under consideration in law and equity.
Reviewed March 24, 2019
I recently ordered from the Burger King in Valrico Florida, on highway 60. They were running behind as usual, and an employee named Trey came out to the drive-thru line collect payment. I had ordered a Whopper value meal, and the kids meal, and the price he quoted me seemed too low. I recapped my order, and commented to him that I think he was mistaken because the price didn't seem right. He said okay, but as he walked back into the building he made a rude comment about me to the customer in front of me in line. He returned. I mentioned that I didn't appreciate his rude comment, he said nothing and started walking away, and under his breath he muttered that I should ** off.
When I heard what he said I became angry and demanded to speak with his manager. He just looked at me like a stunned deer in headlights, and I had to demand it again. As he was walking in to get his manager, I heard him say that I could eat his **. I had to wait several minutes for the manager to arrive, only to be given the most apathetic and uncaring attitude I could have possibly received. After getting my card back, and proof that my order has been voided I went to leave, and the manager accused me of being rude because I didn't tell her to have a nice day. I contacted Burger King corporate and explained my issue, and asked for follow up. It has been nearly a week, and I have not received any follow-up from anyone at Burger King. This really helped me make a necessary decision, which is to never eat any of their garbage food ever again. There's a reason that they can't compete in this market oh, and that is it.
Reviewed March 22, 2019
1727 E Platte Ave. Colorado Springs, CO 80909 - The worst customer service I have ever received. Will never eat there after they couldn't even do my order. When it was time didn't want to fix me eggs. That's fine and breakfast time. That's okay. We have Jack in the Box Down the Street Belpre fill our orders like we like them.
Reviewed March 16, 2019
Had to repeat my drive thru order three times, in the speaker I heard laughing, "what the crap" and the "** bomb". Asked for a manager at the window, A bouncing young blonde girl with a ponytail and glasses stated that she was a manager, followed by a giggle. Then she said, "know what you can just leave," and slammed the window closed. I am a store manager just a few blocks away, I will no longer be giving Burger King my business. If one of my employees treated a customer the way I was treated at Burger King they would be immediately fired. So sad to just want lunch and be treated that way. Called corporate, and requested a call back, still waiting. 3/16/2019. 11:32 AM. SO DISAPPOINTED!!! I WONDER IF THIS HAPPENS OFTEN?
Reviewed March 14, 2019
Trashy workers, who talk like they're not educated. Laughed after I showed them the issue. Attitude from the moment I pulled up to the drive thru. Completely disrespectful. Manager showed no concern about the issue. Ruined my appetite. Not wearing sanitizing gloves while handling food. Does not deserve even 1 star on this review. So disgusted, that I told them not to make me another burger and to keep my money. This will be the last time I give Burger King any service. Complete trash all around.
Reviewed Feb. 25, 2019
I visited Burger King in Accra Ghana (airport city branch) on the 17th February 2019. I am so disappointed the time wasted to drive such a distance only to get such a bad meal, my 2nd visit the Whopper was cold inside and the 3rd visit on 17/2/19 I ordered Whopper with cheese. Never again. How disappointing, the burger was lukewarm, it was runner tomatoes, cold cheese, overrun with mayo. Just GROSS. I had to bin it, DISGUSTING Burger King experience ever. I must say the meals in Africa (Ghana) is overpriced. A lot of people in Ghana don't earn such money to buy Burger King meals.
Reviewed Feb. 23, 2019
I will never again eat at Burger King. Instead of Burger King it should be called Burger Joker. Every time I order they can never get my meal right, and I'm not ordering a special burger. It is usually something that is on the menu. So I order a #5 Sourdough King burger meal and it has some kinda sauce, bacon, onion, and cheese. Didn't get any at all of the bacon. Half of a onion was on it. And a long black hair right in the middle of it. Now stupid me I should have checked before I left. Burger King you are the worst fast food out there.
Reviewed Feb. 17, 2019
I had just placed our 3rd order of the night within a 45 min span. The manager of the shift walked up to my wife and I and said we had made a mess (usual wrappers as any couple that eats fast food...) then she said we had to leave and she was calling the cops... I cleaned up our food wrappers and cups, wiped down the table and left. My girlfriends has had numerous occasions of discrimination from this particular BK#13284. She is a pretty ** woman and it has always been from a worker of Latin descent. Of Which all the men and women are of that race. I am not racist but this is very evident that they only hire their own race. I've never once in 5 years, seen an asian, ** etc. Work here. I believe this seriously needs to be looked into. Could you help address this or direct me to a service that will. I'm thinking the BBB. Thank you and have a blessed week.
Reviewed Feb. 12, 2019
What happened to the good ole days when Whoppers were hot? Now they are just Luke warm. So I won't waste any of my money on cold hamburgers. Use to love Whoppers and Jr Whoppers but they have gotten worst over time.
Reviewed Feb. 12, 2019
This is the last time for me. Never again will I look at another Whopper. What a joke. It will never get better. The picture is of it is the opposite you get. Look like again someone sat on it. One slice of tomato, piece of lettuce the size of silver dollar. And overrun with mayo. Brought it home to eat thru it out. You're the worst burger joint going. Three strikes and you're out
Reviewed Feb. 9, 2019
I was in the Newton IA Burger King on February 7. It was not clean. It was gross, disgusting. We had Gnats flying around us while we were eating. The food was gross tasted wrong. Very disappointed in Burger King.
Reviewed Feb. 6, 2019
On holiday from London, first visit to this location (East Hallandale Beach) on 5th Feb 2019. On entering faced with sticky wet floors and the table looked like a war had taken place! It was 6:04pm, only 2 customers seated, however they were at window tables as the central area was dirty. The staff appeared limited behind the counter and the young lady serving appeared to look as though she wanted to be somewhere else! Her attempt at cleaning the area comprised of putting chairs under tables and returning to the counter. I have since been told customer service at that branch has not changed in a number of years.
Reviewed Feb. 2, 2019
We order funnel fries. Got them and there was hair on them. Told the clerk, took them back and gave us a new order. Open them up and guess what? There was a hair on them again. Open are other box and a hair on them. Three boxes of funnel fries and had hair on them. Was a waste of money because we didn't eat any of the food we order. The hair on the funnel fries made us sick. Like to eat at the Burger King but will not go to that one. They need to look into that one. No hair nets, hair flying all over. And very rude. Also the tables were dirty. The manager should have made them keep it clean. I was very sad to see a new place like that so dirty. The address of it is 11953 Holly St Thornton Colorado 80233. I will let my friends know about it. Sorry to see such bad service. I also will let my friend know who works for BBB.
Reviewed Feb. 2, 2019
On 1/31/19 (10:20 p.m.), I experienced the worst customer service ever at BURGER KING store # 2422 (3933 Bladensburg Road Colmar Manor Maryland 20722)- (301-779-6022). This is NOT the first time but it will be the last and final! I have decided to no longer waste my money with this company again! Instead of giving them yet another chance (I've given them 10) and wasting my hard earned money on people who clearly don't appreciate the fact that they have a job, who lack the common sense, customer service skills needed to work at BURGER KING (which is not much - it's NOT rocket science), who seem like they don't want to be at work doing the WORK REQUIRED of a BURGER KING employee and last but certainly NOT least, who don't realize or acknowledge the fact that MY MONEY is helping to keep this dwindling chain in business!
THE COMPLAINT: We approached the drive thru pausing to decide which one of our many coupons to use. While waiting we observed 2 employees preparing to take the trash out of the store to the dumpster located near the drive thru, which had us questioning whether the store was open because it was about 10:20 p.m. and the sign on the store states closing time is MIDNIGHT. We proceed to the drive thru to place our order and wait, with no acknowledgement of our arrival, we said "Hello" several times with no response. Meanwhile I see the 2 employees who were removing the trash appear to be telling the employees inside that there is a drive thru customer... Still no response, we drive up to the payment window and see NO ONE IN SIGHT... The horn is honked a few times as well as saying "Hello", NO RESPONSE.
We pull up just past the payment window and clearly see a female standing right next to the counter as if she's hiding, still NOT acknowledging our presence (we later find out this is ** - or at least that's what the receipt that we are given states because she was NOT wearing a name tag). At this angle we clearly see that there are additional employees in the store. A male employee wearing a uniform was pulling up his pants as he came from around the corner! Unbelievable how NOT ONE of them heard us at the drive thru!
We then drove to the front of the store and could CLEARLY SEE several employees just standing around NOT doing anything. When we asked through the door if they were open, we were reluctantly told "yes" and proceeded to the drive thru AGAIN. Knowing that we were on our way to place the order the female employee clearly had a NASTY ATTITUDE which was quite clear by the way she spoke to us when placing the order. Her tone was very RUDE & NASTY! Again this store doesn't close until MIDNIGHT, by this time it was about 10:30, what's the problem?! The person who placed the order is ALWAYS NICE & POLITE, and remained so by calling this person taking the order ma'am, as well as saying please and thank you! She clearly did not care or want to take this order.
I would also like to add that we were the ONLY people there, so it's not like they had a long line of customers that were tiring them out, JUST ONE CAR (US)! When we get to the payment window, there is no one there. After a few minutes the employee (**) slams 2 drinks on the counter without acknowledging us and leaves again! She comes back, hands us the drinks and gives us the total speaking VERY RUDELY, clearly not wanting to be bothered!
We used coupons, one coupon was for the double cheeseburger, fry, drink meal. We thought the other coupon used was for 2 bacon double cheeseburger, 2 fry, 2 drinks meal. When questioned she RUDELY RESPONDED that the 2 bacon double cheeseburger meal comes with only 1 fry and 1 drink... The order we received was a 1 cold cheeseburger, 2 cold bacon cheeseburgers & 1 cold fry... She was POLITELY informed that the order was incorrect, again with an ATTITUDE, she then tried to explain that the coupon used for the bacon DOUBLE cheeseburgers was for REGULAR BACON CHEESEBURGERS, then she snatched the single cheeseburger and added an extra patty to it for the double cheeseburger.
She took the COLD fries back (after we had to ASK for HOT fries plus the additional fry that was missing from the DOUBLE CHEESEBURGER MEAL) and gave us NUKED FRIES! No apologies, no thank you for your business. Something needs to be done about the way this store conducts business and the mistreatment of customers who are keeping them in business! FORCED TO GIVE A STAR RATING TO POST THIS!!
Reviewed Jan. 26, 2019
The Burger King franchises in my area are not clean. Burger King's attempts to serve better tasting food falls short. They now offer what is supposed to be “Funnel Cake Sticks”, but they missed the mark. All they are is French Toast Sticks cut thinner and tasted nothing like real “Funnel Cake”. They were so greasy that I couldn’t eat them I threw them away (I should have returned them). The new “King Burger” that is supposed to compete with “McDonalds” new burger missed the mark also. All the food was greasy, greasy, greasy.
Reviewed Jan. 13, 2019
On Jan 12, 2019 I came in to the Burger King on Higley just north of Baseline, only to find the place filthy. I thought of calling the Health Department but instead am telling you directly. I approached the clerk and asked if they could clean up the drink prep area as "it is horrific." There were dirty tables that never got cleaned while I was there and as we left, we discovered that the rim of the wastebasket was surrounded by ketchup. Ugh. The clerk did clean up the drink prep area but no one came out to wipe tables or pick up trays at the wastebasket or they might have seen the ketchup. The food was good and if I return to that specific BK, I hope you will have passed along their need to be diligent about cleanliness throughout the restaurant.
Reviewed Jan. 11, 2019
It improve inside by being more clean and the staff are nice to speak to. I had a issue that was solve to my liking. The prices are very good. I would recommend this Burger King to anyone in the area and my family.
Reviewed Jan. 10, 2019
Tired from driving a long way we pulled off the interstate to go to this unfamiliar Burger King in Ruskin, FL. #6871. My Whopper Junior was served at room temperature! It being rush hour that seemed unreasonable. Service by Penny was proficient but not outstanding. Facility was clean. Tea dispensers had no labels, just "sw" and "un" scribbled in pencil directly onto the containers in small print.
Reviewed Jan. 9, 2019
Burger King store number 6207 on Salem Rd. in Conyers GA is TERRIBLE. Every time I go I always get onion rings instead of fries and it’s always a problem. They are either cold, burnt or today burnt and taste like bad cooking oil or something a bad gas line or something. I will not be going back! Drink machine is always broken and most of staff are Hispanic and speaking Spanish!!! TERRIBLE all around!
Reviewed Jan. 6, 2019
1/6/2019 1701 SE 17th St. Causeway, Fort Lauderdale, FL - Irate, Out of control and Disrespectful employee! 1701 SE 17th St. Cswy, Ft Lauderdale, Fl 1:32 aprox. Just left there due to employee screaming every curse word in the book from the front register to the back of the restaurant directed to fellow employees. Couldn't give the cashier my order due to the employee screaming so loud endlessly and using the GD, **, every word in the book, cussing and screaming.
I asked her to please stop the language while I was in line. She replied: "I ain't stopping ** everyone ** cusses." She went on for over 3 minutes. I said, "No, not everyone, and especially in a restaurant with patrons and children." She started cussing again and said "All kids use cusswords" and went back to cussing. I waited for an apology and she said "If you don't like it you can go someplace else." I said; "GREAT IDEA! I will go to the McDonalds!!! They respect their customers!!!" I asked the cashier his name and he said "I didn't do anything." I said "Correct, you were trying to take my order while she was screaming obscenities at the other employees in the back; so when management asks me I can tell them you were trying to help but couldn't hear me."
The employee, still cussing then said "She can't get me in trouble; she don't know my name." I said "Correct again! I don't know your name." (I wanted to clue her in that people don't need names when they have video- video doesn't lie.) I looked at her hand to make sure she didn't have a knife. Pretty scary! She actually followed me out. Maybe I don't have your name but there are plenty of ways to ID you! You never know; I could have 10 pictures of you because you were, in uniform, walking outside still cussing! Be careful miss "She don't know my name"! You never know who’s running their phone video. She was too loud and disrespectful to notice! Talk about road rage? She was definitely Employee Rage!
Be careful workers! You never know when corporate will send in a mystery shopper! Unless of course you don't care to be fired and you have lots of money to go take your foul mouth elsewhere! No ethics, no morals, no respect, no business savvy! If you have a problem with your peers you need to keep it in the back office, better yet write a letter! You don't scream every curse word in the book from the front to the back; especially at your peers; especially on the job in front of paying customers!
YOU lost over 50.00 just in that order alone. Maybe even more after I told people coming in that you were out of control and I was afraid for my life! So to the girl who loves to cuss -- who do you think pays your paycheck? Nope, not the peers you were cussing at but your customers!!! Hello!!! NEWSFLASH! I will never go back unless I have confirmation she is fired!
Advice: I certainly would not take your children there if you are raising them with moral standards and respect for others. FYI, employee: Damn is not God's last name! Don't know where the manager was but I pray the irate, disrespectful employee wasn't the manager. Back in the day one word like that would have meant immediate termination; where was the store manager? BAD BIZ!!! Does corporate ever read these? Would have rated zero but site only allows 1-5 stars.
Reviewed Jan. 1, 2019
I ordered a crispy chicken sandwich meal from a Burger King in Guaynabo, Puerto Rico. I was starving after running errands all day with my babies & they were super excited to get their kid's meal. After leaving the drive-thru, I quickly unwrapped my sandwich bit into it. I thought it tasted funny & mushy but I thought it was a tomato. I ate a couple more bites & then pulled over to take off what I thought were “extra tomatoes.” To my absolute horror I discovered that I was eating a completely raw chicken sandwich. I immediately drove back to the Burger King & showed the employees my sandwich. A manager came & gave me my money back. Although I understand that these things are not unheard of & I wouldn’t feel good about getting someone fired from their job, I will never eat at any Burger King facility again & it will be a very long time before I eat out at any restaurant, especially fast food. This was truly a sickening experience.
Reviewed Dec. 20, 2018
Stopped at Burger King in Franklin, LA to get my son a burger for lunch. I specified 2 Value menu cheeseburgers with no mustard, no ketchup, and no onion, an order of fries and a Med Dr. Pepper. We paid and drove off. My son opened one of the burgers and took a big bite only to have mustard and ketchup ooze out. The french fries were horrible also. They tasted like they had been fried in oil with chicken. I went back and told the cashier the burgers were not right and the fries were not good.
She proceeded to start counting my money back without even asking if we wanted the order replaced. She asked for the Dr. Pepper back which we gladly gave back to her. I could not even believe how rude she was acting so I told her to not worry because I would never come back. To that she and another employee in the background wave to me and say "BYYYEEE." HOW RUDE IS THAT??? I am a 68 year old senior citizen and I have never witnessed such rudeness from a person working in the public service industry. Trust me, I will never patronize that Burger King again.
Reviewed Dec. 20, 2018
I would like the share my most recent and final visit to the Burger King Located at 2391 Coastal Grand Cir, Myrtle Beach, SC 29577 on August 11th, 2018. I arrived at the drive through and placed my order. Upon completing my order and arriving at the drive-through window, I realized that I forgot to add an extra orange juice. I asked the store employee if I may add one to my order. She rudely replied: "What do you want"? I was a little shocked, as I have frequented that location countless times. I added the extra orange juice and was asked to pull past the window for the remainder my order. When another employee exited the location, I expressed my displeasure with the employee who took my order.
I then asked if the manager would be able to step out and speak to me for a moment. I was told that the manager was busy at the moment. I contacted Burger King Corporate Office a few days later and reported the situation. I requested the store manager/franchise owner contact me via telephone. I never received a phone call from either of the requested points of contact. Needless to say, I will never conduct business with that establishment again! It is sad that some businesses do not pride themselves on being customer friendly. As a YouTube Video Creator, reputation means more than anything these days...
Reviewed Dec. 20, 2018
I just love the food, I always get a Whopper and a Hershey pie every time I go I get that. Their food is better and different from like McDonald's or Wendy's. Burger King is the only acceptable fast food burger chain. It's in their name, Burger King.
Reviewed Dec. 17, 2018
I love chicken nuggets and Burger King's nuggets are my favorite. The service is good enough, especially when they don't forget my ranch, which is very few times so it's still enjoyable. And I usually have leftover ranch from previous trips stored in my fridge so it's ok.
Reviewed Dec. 15, 2018
9105 Bergenline Ave North Bergen NJ 07047. December 15, 2018 4:15 pm - 4:45 pm. I have never seen such disorganized, dirty and careless employees like this at any other Burger King. My complaint is not about the food, but rather about the employees, No glove usage is absolutely unacceptable, in my opinion. A woman I believe to be named "**", with glasses and a visor on, was touching/scratching her head and mouth, then touching part(s) of the food. The French Fries I ordered were grabbed from the top by **, who was not wearing gloves, therefore her palms touched the fries.
The cashier was touching the dirty money, and then she was holding the paper bag, but when she tried to open the paper bag, she put her dirty hands completely inside. In my opinion, they are improperly trained people and they do not care about the health of their customers. Looks to me that they are being lazy and putting no effort to their job.
There was also a male, who looked like he had just finished his shift. He was inside the kitchen with a backpack on and a jacket on. He was waiting for his food, but he was near another serving of food. He was rather close, and he was vigorously and continuously scratching his head on top of the serving. In my opinion, Burger King should pay attention to their employees' training. They should make sure that their employees look presentable and are clean.
Reviewed Dec. 11, 2018
After waiting in drive-thru for 10 minutes, I get my food and the order is messed up. I ordered a fish sandwich with cheese, mayo, lettuce, tomato and pickle and when I opened it it had male tomato. I gave it back to him. The girl gave me a slice of cheese and a container. I was extremely upset so I gave her back the food and I ask for full refund. The guy came over to the window and handed me my money and say, "You have a good night."
Reviewed Dec. 10, 2018
The 1 cent Whopper deal was a joke. A lot more trouble than it was worth. I tried three times and I never did get my Whopper. That's ok because I will never be back to Burger King. They never did have very good service anyway and their sausage biscuit is the worst I've ever had.
Reviewed Dec. 8, 2018
After hearing about your promotion of going to McDonald's and letting you know our location we completed our portion went to Burger King on Cassopolis St to be told "we aren't taking any orders. We only have 2 people here". So I said... "Why don't you turn off your light then?" The reply was "it's company policy. We can't turn off the light". BUT YOU CAN REFUSE TO TAKE AN ORDER? How does that policy work? We have been to this location many times, but no more. By leaving the light on you are shooting yourself in the foot as how many more people take their time and choose to patronize your restaurant to get the same crap. We did decide to drive another 7 miles since we already had wasted 30 minutes of our lives to drive to the location on Beardsley St. Only to be told we are not participating in this. So one hour no food 2 Burger Kings. Too many restaurants to be had by your lying joke. Never again!!!
Reviewed Dec. 8, 2018
Whopper detour promotion states that a $0.01 Whopper if you do the following: 1. Download the application. 2. Enable location services for that app. 3. Travel to a McDonalds. 4. Unlock the promotion. 5. Pick it up within an hour. The fine print lists the following restrictions. 1. One per customer. 2. Not used with any other coupon. 3. Not valid on delivery orders.
As a software engineer I was inclined to test this application. So I downloaded the application and turned on location services. I traveled to the nearest McDonald's and tried to unlock the promotion. The application froze. I had to restart my phone. I tried again - same result. So I decided to travel to a different McDonald's. Same exact thing. I tried twice and it froze. I traveled to yet another McDonald's and same thing! So at this point I verified location services by using the restaurant's search inside the application. That worked fine. Defeated I ordered a Big Mac out of spite. It was really good, then it tasted like flame broiled beef and spite.
When I got home I decide to look and see if other users were having this experience. Sure enough I found users complaining, but what I thought was a technical glitch turned out to be an ethical glitch. This offer only works at restaurants where mobile ordering is supported, and even then only certain restaurants apply. So I did some digging to see where this should work. Turns out it does not work at any location within the Albany-Schenectady-Troy MSA! I would need to drive 2 hours to find a restaurant. In an area with over 3 million people there wasn't a single restaurants that supported this.
If this isn't deceptive advertising I don't know what is. I looked everywhere and could not find a single ad that stated this in the fine print. Not only will I never purchase from Burger King again, but I am going to eat at McDonald's every day this week in spite. I then called customer service and had a bumbling fool on the phone. They offered no remedy and she talked herself in a circle with incoherent rambling. Terrible restaurant, when I get some free time I'm going to leave 1000 bad reviews.
Reviewed Dec. 8, 2018
Wish there was a zero. Without customer service you have nothing. Went to drive thru and encountered the rudest person I've ever encountered in my 61 years. Apparently from these reviews the problem is nationwide. First time I'd visited this location and I'll never return. Don't even know how the food will be, but because of the service I'm pretty sure it will suck too.
Reviewed Dec. 7, 2018
We stopped at Burger King on Lyons Ave in Newhall, CA and ordered $20 worth of food. We received our food. I asked for mayo but the fat Mexican girl was too busy helping the Mexican customers. Being a disabled senior I could no longer stand and leaned against the counter. The fat Mexican girl yelled at me and I explained that I was still waiting for the mayo. She threw over to me and I was going to ask for dipping sauce for the nuggets but was about to fall and left. When we got home about a half a mile the fries were hard and stale. It is nothing like the 1960's where the staff was friendly and the food fresh!
Reviewed Dec. 4, 2018
Burger King had ran out of Cheesy Tots that I now do feel the meltdown of disappointment for this Cornelius business. I'm not happy with this restaurant business for not really keeping up with their food stock even though it's still on the Burger King menu. This one Burger King business should be closed for now and moved to somewhere else where they can utilize the packages of food, otherwise this Burger King crew's completely useless.
Reviewed Nov. 29, 2018
Wish I could give 0 stars!!! Went to Burger King in Lake Charles La Store #1617 1211 Martin Luther King Hwy. (337) 329 6432. Horrible! First you have to wait cause customers are told come back in 10 or 15 mins cause they are taking a break... So the entire store on break or is there a staffing problem? Second finally you order your food fresh off the broiler and freshly cooked. Surely you have sat there long enough that you can get it your way. No!!! Wrong, cause after being told to pull up (cause you ordered freshly prepared items) "We'll bring it out to you when it's ready." You ask, "Are my nuggets fresh? "Yes ma'am. I just took them out the fryer." "You sure?" I asked. "Oh yes ma'am. I promise you." Now Mind you I ordered 4 orders of nuggets and fries with drinks. And sure enough as they have done before refried nuggets???? Pissed off is an understatement.
When you order something and ask for it YOUR WAY it SHOULD come YOUR WAY not ** what you say... That should be BK's new motto because it's exactly that way. When you treat the customers the way you do. With a smile and a lie. If you ever had fresh food before, (because not All employee's disregard customers request) you know the difference. And if you ever worked, or frequent there you know what old ones that has been sitting under the lamp is like. Yes and you know what refried (put in the grease for a quick turn to appear hot and fresh) (which actually dries out the little moisture remaining after resting under the lamps) ones are like too. Please stop underestimating people's intelligence and do the job You applied for. Please.
And if you dare call and talk to the manager you has he to argue with an employee who swears you lying because nine times out of ten they are the ones who didn't do their job! It's very sad that in hospitality they don't even know how to be hospitable. And this only happens at night after 11 pm and if you get there at 12:30 am or 1 am, "Sorry we are not taking orders. We closed until breakfast. We start taking orders at 5am." REALLY. GTHFOH.
Reviewed Nov. 20, 2018
Both Burger Kings near me, Newark and Heath Ohio stores, they are mismanaged and seem to be out of breakfast foods all the time. One week I stopped at the one in Heath and was told they were "out of croissants, ham and ice". How is it you are out of croissants for breakfast when that is your main seller? It means whoever is ordering is not doing a good job. Both stores routinely run out of ham for their breakfast sandwiches. Today I went through the Newark store and did not check my food before I left. I had asked for ham and cheese but ended up with sausage. I can go to McDonald's if I want sausage.
Neither store is busy as most people avoid them. I think I need to start avoiding them completely. I do not eat there often, when I do, I prefer their ham and cheese croissant, but out of the last 5 times I have gone, once I've been able to get ham and cheese. Today I ended up with sausage - though I asked for ham. So mismanaged. I have not eaten a Whopper in 20 years - does not sit well with me. I think I am just done for life.
Reviewed Nov. 16, 2018
On 11-14-2018 I went to the Burger King on SW 10th in Topeka Kansas. I ordered a Triple Whopper with cheese meal with med drink, large fries. Told them, "No onion, add bacon." When I got my order it was covered in onions and tasted horrible. Staff was rude. Place was dirty. I spent almost $14. And it was a waste of my money. Every time I go to a Burger King it's not been a good experience. And always bad food.
Reviewed Nov. 15, 2018
I went into my local Everett WA Burger King in Nov 2018 to buy their $1 Chicken Nuggets. What I got was a standard chicken nuggets which appeared to have been cut in half. Very thin and had more crust than chicken. Not what they had before and NOT what they are showing in the new commercials. This is a Rip Off and False Advertising. I got three orders at the time and they were all super thin nuggets, mostly breading with a thin layer of chicken...
Reviewed Nov. 7, 2018
I've been to my fair share of Burger King's, some good, and then there are those that are just plain horrid. Went to the one in River Falls, Wi, on a Monday night, around 6:30 pm. Went inside with my family and there was only one other customer, in the drive-through. I've worked in fast food places, many times, so I know that Drive-Thru comes first, for time reasons. We placed our order and waited a good 25 mins. Keep in mind, while we were waiting, 3 other cars showed up and 2 customers came inside. All 4 cars how have been served, and one of the inside customers while we still waited. Got our food and got out of there. Came home, which is a 5 min drive from there, and found out our order was messed up. Called in, nobody would answer.
I left a voicemail for corporate and never heard back. What was wrong with our order? All the fries were cold and hard, 2 of the sandwiches were completely messed up, and made sloppy (by this I mean you had to wipe the outside off just to grab it, without condiments all over your hands). Their chicken strips were anything but strips, and they were overcooked, you couldn't bite into them, not if you wanted to keep all of your teeth. Very displeased. I kept trying to call in, only to be hung up on 3x and told "well too bad". Know I've been assistant manager at a few places, and I would NEVER allow such service or treatment!
Reviewed Oct. 19, 2018
I went to Burger King in 2501 West Cermak Rd Chicago, IL 60608. I treat very bad just I'm homeless. I never ask anyone for money or food. I was have a $1 to buy a coffee and I was happy with that but the manager was ** girl. She embarrassed me from everyone and she treat me bad and I know they have camera and record voice at 8:30 pm in 10/18/2018. I have to be rich to go to Burger King. I don't know how they let people like her to work there but all I see with a lot of comments about Burger King. I will never recommend Burger King for no one.
Reviewed Oct. 16, 2018
I ordered drive through at 10 pm. No sauce for the nuggets was offered or included with my order. No napkins were included either. They get your money & have you - you've already driven off before you know they got you!
Reviewed Sept. 17, 2018
I just purchased a chicken salad from BK on Weston Street, Hartford. The lettuce is limp and worse than that - totally brown. What a rip off. I am really irritated because there was a McDonald's right next door and I know with their new CEO my salad would have been fresh and worth the money. Someone needs to head to Hartford!
Reviewed Sept. 6, 2018
Went to Burger King in Greentree PA. Waited forever to get served and the quality of the food was horrible. The manager of the store actually locks the doors to the dining room so no customers can come in. One of the worst experiences I have ever had at a fast food place. Would not recommend anyone to ever go to this location.
Reviewed Aug. 16, 2018
Hamburger - special 2 for $6 - Please post your complaint if you from Chattanooga, Tennessee and experience food issue with the one at 6236 Lee Highway, Chattanooga, TN. I purchase 2 sandwiches for $6 (I am sorry that I did). I went through the drive-thru and when I start eating the sandwich in the car. I got home and start getting stomach cramps, etc., one thing leads to another. I end up in the emergency room they had IVs in both of my arms, etc., I am showing 459 complaints in different states, Please post your experience.
Reviewed Aug. 11, 2018
Burger King located Wilmington, Illinois, always full flies. I go to several Burger King, unable to rate them all, because BK limited on only one survey per 14 days. Why the limit, don’t BK want know the truth. Please eliminate the free food if fill out survey.
Reviewed Aug. 5, 2018
The breakfast coupons say no substitutions for the croissan'wich sandwiches even though there's egg on the sandwich which makes the coupon deal seem mostly unfair for me, since I "love less of" the eggs on my sandwich. I'm allergic to Burger King's eggs and any type of eggs. Can Burger King change their breakfast coupons? I would like the breakfast egg, sausage and cheese croissan'wich to be replaced with the potato crown, sausage and cheese croissan'wich. Otherwise, I will not coming back to Burger King for breakfast and I will just be leaving behind the low rating for Burger King's breakfast as the lonesome star. ☆ See you later at lunch, BK of corn town! I really do hope that you can most likely improve your coupons and make the needed readjustments for all of your customers, Burger King. Eggs give myself a sick stomach.
Reviewed July 29, 2018
Fairborn Burger King on Dayton Yellow Springs RD - My wife and I went through the drive thru Tuesday July 24th at about 1:30. Ordered 2 Whoppers large onion rings for myself. Wife got the chicken sandwich and large fries. We were the only car in line. When we got our food it was all cold and nasty. Asked to speak to a manager. We were told no one was available. Needless to say we won't be back. The new Burger King on Broad Street is just as bad. Must have the same owner.
Reviewed July 7, 2018
I remember when the tender crisp chicken sandwich came out. MY FAVORITE, around 8 months ago I stopped going to Burger King and today I stopped at one to eat and remembered one of the biggest reason I quit going there. The tender crisp chicken sandwich is smaller and flat whereas when it first came out was a nice big chicken breast which exceeded from the bun and so tasty. I would like to show a picture of it now. Notice how thin and small it is, can barely taste it and it doesn’t taste the same, it taste like a frozen patty child’s size. Very disappointed. Won’t be back.
Reviewed July 2, 2018
Average food & worst service @BK Himalaya Mall, Ahmedabad. On 01.07.2018 We got "Man hair" inside the burger, we complain it, they not accepting it. They said it’s our fault. Secondly, they didn’t give tissue paper, note: - there is no facility to hand wash in premises. They only provide tissue paper upon request. Even they not provide enough tomato sauce at one time. They only give 2 no.s tomato sauce. If we want more we have to standup from chair & go counter & ask for tomato sauce like beggar! And last when we ask for drinking water, they answered, "Sorry sir water glass is finished. We can’t provide drinking water". Such a poor customer service.
Reviewed June 1, 2018
I placed a order in the drive thru 11:45 pm. I spent 22.43. I asked for my sandwiches off the broiler. I live 3 mins away and my food was cold and old. I called and the night manager was rude and hung up on me twice. I will never eat at that location again and I will be requesting my money back. I went to 3994 Pleasantdale Atlanta GA 30340 store number 4939.
Reviewed May 26, 2018
This place has the worst customer service, well there is a guy name Axel taking orders. He took my daughter's order. As I got to the register the manager Maria I believe that is her name started to ring up an employee's order which I thought was rude since they were people in line. Anyway she rang him up but he went in the back so here we are waiting for this employee to come back to pay and Axel and Maria were laughing cause we waited a long time to get our order taken, now he comes pay and no apologies from the manager or the employee.
So we got our order and sat down. My daughter want some onion rings so she stands behind a man which he has been waiting a while. He got mad and left without ordering, so my daughter is standing there for about 5 minutes and no one is taking her order and the manager was at the register so I go and ask her what is going on. "Someone just left. Why was it taking so long to order", all she did was point at her tablet, like I knew what that meant, I told her you have 3 other registers, again no apologies for the wait.
Finally got her onion rings, while we were sitting there about 5 people came in and there was no one at the register and they were again waiting for a long time. Everyone disappeared in the back then the young lady who was bagging and traying the food went to the register, took some order then called in the back for someone to come up front, she was really the only one working. I did not get her name but she was a young ** and chubby not fat just chubby sorry but that's the only way I can describe her (no offense). Then they have all these druggies come in there asking for money and there was a lady crawling on the floor. I will never ever ever go to this place anymore. Management think customer service is a joke and she has the nerves to laugh in your face. I use to love this BK but not now. Sorry you lost a customer.
Reviewed May 25, 2018
As a former employee and a customer I'm very irritated at the lack of customer service of several Burger Kings in the Laurel Area. Today, I visited the one at 3359 Corridor Marketplace and my order which was 1 caramel sundae, 1 plain ice cream cup and an apple pie was placed correctly however once we drove up to the next window we were given an ice cream cone along with the sundae and pie. When my boyfriend asked for his in the cup this chick slapped it in the cup and never asked him if he would like it that way. Then I took my top off of the sundae. It was made sloppy and spilled out onto my clothes. That's poor customer service and just outright ridiculous.
My experience at the other ones weren't no better when one morning I ordered two coffees and was given 1 hot and 1 cold. Or you wait on your food for almost 30 mins. When pulling up to the speaker you get attitude not even a polite greeting. I know this during the years I worked there back in the day if you treated customers wrong, management wouldn't have a problem firing you. This new day and age mess is what's wrong in the world today. As for me, I will not continue to spend my money for poor service!
Reviewed May 24, 2018
So my husband and I wanted to grab a quick late lunch. Since we didn't have much time we decided to stop by Burger King in West Des Moines #114, Iowa, I decided not to have anything as my husband was ordering his but changed my mind and decided to order a small burger, the cashier seemed so tired to take my order and my husband had to apologize to him which I didn't understand why yet we were paying for the food.
There was no other customers all this time and we overheard the cashier tell the other guy they 'want another burger again' which the other guy replied 'what, again! Are they trying to make my life difficult,' we overheard the conversation and my husband asked if he could speak with the manager. The manager was very rude and stated that the guy was just joking and we should stop giving him flack (**), all this time my husband was telling the manager how unprofessional it is for an employee to make such a comment. He went ahead and told my husband that he would throw us out of his store if he yells which my husband wasn't all this time.
After we went down to sit we could hear other employees laugh as almost all of them come in the front as if to check who we were. That was the most awful and unprofessional thing I have ever experienced, very rude cashier who seemed tired to take a second order, to a back employee making a rude comment to a manager saying we were giving him **.
Reviewed May 19, 2018
I bought a BOGO burger value of $4 from a Burger King store in Corpus Christi in March 2018, and they charged me over $17. They did not give me receipt to see how much I am charged. I called BK customer service more than 10 times. Unfortunately they did not take care at all. They do not take care of customer and I am overpaid $13 for just a burger!!! Customer service told me we are going to send you a check but they did not and every time I call they say, "We will call you back." They word is not true!!
Reviewed May 18, 2018
I went to Burger King in crescent City CA. I have been going there for four months now ordering the same thing everyday. Sausage biscuits for .79 but I replaced the sausage for bacon due to my son not being able to eat sausage. I have always paid the .79 .85 out the door. Today 5/18/18 they charged me 3.86 for the same thing I just ordered the day before. Um no. They said that the sausage biscuits were the one that is on sale. I said yes I know I order that but have to replace the sausage for bacon due to my son not being able to eat sausage. He said, "Well then it becomes 3.86." What? I said, "May I speak to your manager", he said he was the manager and now I am 86 out of there that they will not serve me anymore. Um what. When I asked for the main number to make complaint against him he said he didn't have it with that haha. And closed the window on me.
Reviewed May 17, 2018
I am a 75-year-old senior citizen who is been patronizing your restaurants since the mid-60s and that is about to end and I want you to know why. I ordered two Whoppers with special instructions at your store located at 1496 Boynton Beach Blvd., Boynton Beach, FL. I did not receive what I ordered and when bringing the sandwiches into the store and talking with the manager he said, "That's the way we make them," and refused to remake the sandwiches the way that they were marked on the receipt. I am recovering from a heart attack and the last thing I needed was an argument from this manager. At that point I just asked for my money back and he mumbled under his breath, "We don't need no hockeys." I wrote a letter to the CEO of Burger King Daniel S. Schwartz who did not even have the courtesy to respond.
Reviewed May 11, 2018
On Saturday May 5 2018 between 1-2 pm, my daughter was approached by an employee at Burger King in Lenoir N.C. As the women approached her she said to her, "You have to pay for that drink". She accused her of trying to put pink lemonade in a water cup. My daughter purchased a medium lemonade and I asked for the water. I was in the car. My child told me what had happened and said there was nothing in the cup when approached and the employee took the cup out her hand and put water in it. I entered the restaurant and told them they were wrong about my daughter and they had no right to be watching her and approaching her.
The manager response was that she had kids insisting that all kids steal. I was angered by her response and chose to believe it was because of her race not age. The lady said she would call the cops on me and that it's on tape. My daughter and I was treated very disrespectfully and they harassed my child by approaching her and taking the cup out her hand. This is wrong. I asked the women to show me the tape and she said in a mean voice, "I will call the police."
The Holy Spirit told me to leave the restaurant and deal with it His way. As I was leaving the cashier that waited my daughter spoke to me in a naughty way and said, "I saw her" trying to push my buttons. They saw wrong. My daughter said the cashier acted like she did want to wait on her in the first place. My last words l said was, "You prejudice people." This complaint is me doing it God's Way. I nor my daughter was treated with the respect we deserved. ** Lives Matter!
Reviewed April 27, 2018
Good food bad service customer. The cashiers make mistake and the supervisor talk to me like was my fault. The place is on Tampa Burger King on Van Dyke which Dale **. I certainly not come back. Make me feel so bad.
Burger King Company Information
- Company Name:
- Burger King
- Website:
- www.burkeandherbertbank.com