Burger King
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Burger King

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Last updated: Jan. 7, 2018

430 Burger King Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: Jan. 7, 2018

This morning I decided to have a quick biscuit and sausage from Burger King. My first mistake of the day. How's the weather here in Clinton Tennessee? The food was cold dry like it had been under a heat lamp for hours although it was only $0.79 / sausage biscuit. I purchased four of those plus one senior coffee. The biscuits were all dry and lousy. I would much rather go 5 miles further down the road to the Burger King located at Highway 25 and Highway 61 in Clinton Tennessee. The five mile out of the way travel would be worth the difference between the two locations although I don't think I will ever bother having another sausage biscuit from Burger King.

I will stick with Hardee's where the biscuits are twice the size. The sausage is hot. The biscuit is fresh and I have never had a disappointment out of theirs. If I were going to eat between 11 a.m. and 8 p.m. in Clinton Tennessee again I would simply go to 303 Market Street to The Franciscan Cajun Café. Yes it cost a little bit more but the etouffee the chicken and sausage gumbo the red beans and rice are all fantastic. I have eaten there multiple times. I would rather pay 10 to $15 more and enjoy my meal than to choke down something I regret purchasing.

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Verified Reviewer Verified Buyer
Original review: Dec. 24, 2017

It's sad theater Burger King claims their burger is better than the competition because it's flame broiler. That may be true but what they fail to mention is the fact that the burger is flame broiler then put into a container and microwaved to order. If could be a decent burger but the microwave ruins it.

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Verified Reviewer
Original review: Dec. 13, 2017

I have three complaints about BK. The first complaint is that they have extremely slow service. You would think after you wait forever for your food that you would receive a full order. The order of fries was only half full. I completed the survey at the bottom of the receipt for a FREE WHOPPER. When I went to claim my FREE WHOPPER, I was advised by the cashier that in order to receive my FREE WHOPPER, that I had to purchase a drink and a side order & that the total purchase price in order to receive my FREE WHOPPER was more than $3.50. I did not want a drink and a side order. The receipt did not indicate that I had to purchase anything in order to receive my FREE WHOPPER. This is poor marketing by Burger King. I will not be completing any more of their surveys!

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Verified Reviewer
Original review: Dec. 6, 2017

This is about a particular Burger King Store 6992. It's the one in Town here. It was the only fast food place I would go to until recently. There is another BK 5 or 6 miles down the street that I will go to if I ever feel the urge. I doubt I will though for a long while. We stopped in for what we thought would be a quick breakfast. Ended up making two orders due to forgetting two croissants. The First Order @ 18.06. Pancake platter with no meat, pancake platter sausage, Ultimate platter, side sausage, small hash browns, Plain biscuit, 2 orange juice and 1 mocha Coffee. While that was being made I remembered what I forgot 2 crossandwiches, 1 ham egg and cheese, 1 Bacon Egg and cheese, a small hash browns and a coffee.

The staff that was at the counter seemed beat but ok. The people in the back were staggering around like Zombies. I noticed. When I came back to pick up the food no one was there. They just hollered order ready and left. Back at the Table there was one thing after another that was just way wrong, I mean, it was the right stuff but just all wet and smashed and doughy. Seriously noticeably bad, I took the trays back up to the counter and asked what could be done about this after waiting a few minutes for someone to come up front. I was asked if there was a problem and I was telling them one at a time what was wrong and the senior person was just saying, sometimes talking over me before I finished my sentences.

Long story shorter, nothing got done, I wrote on the survey and told them all about what happened, the larger manager in Utah wrote and told me that I left out my phone number (Optional on the survey) and then has now refused to communicate after I wrote them back and said I didn't put my phone number because I do not have a cell and I don't want to talk on my home phone and that email was fine. This place is a Joke of a business. It's gone way downhill in the last ten years.

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Verified Reviewer
Original review: Dec. 4, 2017

I used to love BK Whopper. Lately I have noticed it is nothing like the whopper they have on the ads. Ones on the ad has lettuce tomato, etc. showing. All the ones I have ever gotten shows only two flattened buns with a thinly pressed meat only showing. Upon opening it you see wilted tomato and lettuce in the middle with sauce only in the middle of the sandwich. More than 1 time it had a burnt taste to it so I was thinking they overcooked the patty. Last one I decided to look and the inside of the bun was black so I noticed it was the bun that was scorched. My gripe. I used to love the whopper, now it doesn't taste like it used to. Isn't fresh veggies in it. Doesn't look anything like the pretty whopped pic of their ads at all. I would say they are flirting with false advertisements. I don't need to show any proof on here. Just go buy a whopper, which costs lots more then just a lil while ago, and see if it looks anything like the pics of it on their wall.

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Verified Reviewer Verified Buyer
Original review: Oct. 22, 2017

Myself and husband ordered the chicken Parmesan chicken sandwich. Both sandwich had very little sauce on it and as well the cheese. The cheese was not even melted. The chicken was overcooked. Will not be going back to this Burger King.

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Verified Reviewer
Original review: Oct. 16, 2017

We were coming from Willits Ca coming back to our hometown escaping the fire from Santa Rosa coming back from that area. 2 BBQ bacon kings, 2 small fries and 2 small drinks, my son is 13 so as a mom would do, he ate his burger and I did not as mine was not in the bag. We were not in any hurry but 1 burger was missing. The young children working, need to pay attention at what they are doing especially in these hard times.

Verified Reviewer
Original review: Oct. 15, 2017

So first let me say that I have never had a bad experience with any Burger King employee or restaurant prior to this experience and this review is about 1 employee at one Burger King location on S. Hwy 97 in Bend, Oregon. Bend Police can verify that this incident actually occurred on Saturday, October 14th, 2017.

So my roommate and I like to get the 2 croissant's for $4 deal at least once a week, almost always bringing them home to eat rather than eating in the restaurant. My roommate is unable to eat sausage as it tears his stomach up so we always order bacon/egg/cheese croissants, 2 each. So I make the run to get our breakfast yesterday, ordered 4 bacon, egg and cheese croissants, pay my $8.00 and go home. (By the way, I went into the restaurant because the drive-thru was blocked off. They said that because of the freezing cold the speaker didn't work and the menu board got water in it and the glass was frosted over and that "the company doesn't want to fix it." OK well this is not the purpose of this review, it's just another thing I thought was interesting.)

So anyway, when I get home we get ready to microwave the sandwiches and discover that they gave us 4 SAUSAGE, egg and cheese croissants, not bacon! Well my roommate flips out because this is not the first time this has happened (lesson learned, check your order before you leave the restaurant). This is where it starts to get good. So my roommate calls the restaurant and speaks to the "manager" and asks what is going on down there because this is the 2nd time they've screwed up his order. The "manager" then tells him he is lying, etc. so my roommate says, "I'll be there in 5 minutes." To which she shouts at him over the phone, "Bring it mother **!"

So now he's really pissed. I decline to go with him because I try to avoid confrontation. He goes down there and walks in the restaurant and tries to hand the "manager" his messed up order. Now keep in mind that the receipt is in the bag, proving what we ordered, and his 2 sandwiches are in the bag, proving that what they gave us is not what we ordered. She throws the bag of food back at him without even looking in the bag and tells him to, "Get out of my store!" He says "I'm not leaving without either my food or my money!" Meanwhile about 20 customers are watching this whole exchange, probably wishing Burger King sold popcorn. :)

So she says she is going to call the police, my roommate says, "Please do." So she does. When the police show up my roommate goes outside to explain the situation to the cop and the cop has to go into the restaurant to get him his refund. Then the "manager" has the gall to have the police issue an "no trespassing" order so my roommate can never go back on-site or he will be arrested. So instead of saying "We apologize for getting your order wrong, let me replace it for you," and possibly even giving it to him for free, she calls him a liar, calls him a "mother **", calls the police on him, and has him issued a "no trespassing" order!

Why? Because she did not want to admit they screwed up, would not even look at the proof that they screwed up, and immediately went on the offensive when asked to make it right. How does a young "lady" like this end up getting to be a "manager" of a customer service business in the first place? She should be immediately fired and never be allowed to work in any type of customer service type industry ever again, at least until she gets lots of counseling.

So when my roommate gets home he tells me what went down at the restaurant and I'm even more appalled than I was when I heard her say, "Bring it mother **." So we called Burger King's toll free customer service number and report the incident to corporate and they are currently investigating the incident. I will be appalled if she doesn't at least lose her job. I feel that Burger King owes my roommate a bunch of free food as well, along with, of course, having the "no trespassing" order removed.

I work in the customer service industry and I have never heard of anything so downright egregious as the actions of this young "lady" and thought people might want to read about how one bad employee can severely damage a large company's reputation. I guess if you only pay someone minimum wage you can't expect them to be particularly intelligent or a good employee. Thanks for taking the time to read this review. Now I gotta see if I can put this on Yelp! as well.

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Verified Reviewer
Original review: Oct. 10, 2017

I went to Burger King in Festival Park Stoke on Trent and the service was crap. The girl spent more time talking to her co-workers than paying attention to what she was doing... I paid her and then got the food pasted to me. Well threw to me... Me and my partner had a chill burger. Well what was meant to be a chill burger. There was nothing chill about it... it was crap. The meal was like a bloody kid's happy meal too. Really disappointed. I will never go back to any Burger King.

Verified Reviewer
Original review: Sept. 25, 2017

So me and my friends were in a hurry to get our food at Burger King. So we wanted to do 3 separate orders through the window and they said no because they are not allowed to do that. We weren't gonna drive 30 minutes to another Burgerking. So we were like, "Screw it." and then left.

Verified Reviewer
Original review: Aug. 25, 2017

When I want a decent burger close to home, Burger King does meet my expectation. Great that I can get a junior size when I'm not too hungry. Fries are also pretty good.

Verified Reviewer
Original review: Aug. 24, 2017

Attention must be paid to the speakers at the order site. The employee taking the order must be friendly, polite and on top of his/her game, always. At some locations, when you look into the pickup window, the floors are filthy.

Verified Reviewer
Original review: Aug. 23, 2017

I like the fact that you can get a burger at 9 am if you want. Cause I'm up early and having to wait until 11am for lunch is ridiculous. Plus the fact that if you want a cheeseburger without ketchup (which I do) you can get that. They don't give you a hard time.

Verified Reviewer
Original review: Aug. 19, 2017

My minor child is employed by the Burger King on the corner of Hwy 274 and 557 in lake Wylie sc 29710. At least once a week my child has been complaining that a manager named ** has been cussing at the minor staff. Since when is an adult allowed to curse at other people's minor children. I will be telling everyone I know.

Verified Reviewer
Original review: Aug. 16, 2017

Good food done right. You can custom order everything to make your food items exactly as you want them. The jingle used to say "Special orders don't upset us, have it your way at Burger King".

Verified Reviewer
Original review: Aug. 15, 2017

I love the fact I can watch them make my food and I can have it any way I want (also great onion rings). I have never been to a restaurant where the employees are very nice to each other. Even when someone is getting in trouble they are very polite to each other, at first it was kinda weird. My only complaint is that they don't microwave my cheese and they put the cheese on the bottom bun under the meat. I promise it does taste different. Also, condiments are suppose to go on top of the cheese.

Verified Reviewer
Original review: Aug. 13, 2017

The Burger Kings that I have been to, have been consistent on quality of food. My favorite one always gives more fries, they just dump the rest of what's in the tray in my bag for the to-go bag I always get. They make it fresh, I can see them cooking in the back. You can add bacon, take out the tomato, anything. They remember me, I only go once a month or so. They are really very nice.

Verified Reviewer Verified Buyer
Original review: Aug. 7, 2017

The server did not acknowledge me when I finally pulled up to her window, she looked at me and stated what I owed, she took my money, handed me my drink and then turned her back to me and started speaking to her co workers that were working in the food prep area. She spoke loudly and was not concerned with what she said while I waited for my food. She then handed me a bag with my hamburger in it, she did not say thank you or have a good day - in fact she appeared bothered that she had to do her job. The hamburger was only warm not hot, it tasted okay. Not the best I have had with other Burger King Restaurants in my area. I was disappointed with the wait after I placed my order. It's called fast food however I do not think they understand that. I will not give my business to this particular Burger King in the future which may not mean a lot to the owner(s) but it means a lot to me.

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Verified Buyer
Original review: July 20, 2017

Morning Star Veggie Burger - They gave me a veggie burger, but the Morning Star Patties were missing. They gave me lettuce, tomato, onions, pickles. They charged me $3.99 instead of the normal $4.99, but I was very much charged too much for just some slices of garden vegetables. I complained to Burger King and am going to review Burger King on my Youtube Channel.

Verified Reviewer
Original review: July 10, 2017

I went to the Burger King 1735 Washington Blvd, Baltimore Md. I usually go every morning. I happened to get a croissan'wich meal and asked to upgrade my drink to a large soda. First, when I pulled up to the window, I asked the lady why was the meal so high. They asked me what I ordered and I told them I was told because I ordered a large drink. I said "the meal is only $3.49. How much was the drink?" The lady said "you pay full price for your drink." I said "that was $3?" She said yes. I said "well can I get the size that come with it?" Was told that it was coffee. I said "you can't substitute?" "Sure but you will pay full price for whatever you decide to get."

Now the manager is at the window. I asked him "since when you cannot upgrade your drink. I have been upgrading my drink." I also told him that I worked for Burger King for more than 10 yrs and never heard of such and that you can cancel my order... As I pulled away and I started looking at old receipts I noticed that I have been charged several time for full price drinks even on a value meal... I think this I poor practice for this particular Burger King and they will not receive my business any longer.

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Original review: July 2, 2017

My name is Chau **. In the morning of 06/30/17 around 8:xx am or 9:xx am, when placing order for morning breakfast for my two kids at McDonald's on Stockton Blvd./Florin, I was told by Keona that she no longer accept discount coupons. I told her "How come?" I have been customers for a long time already. Then she call me ** which later on was denied by her because I was complaining to another guy that worked there that "why are you calling me **?" She said that she never call me ** and the guy that worked there walked nearby window said "I do not want you (which is me) to come here at this location again at Burger King on Stockton Blvd./Florin. So go somewhere else." So I went to different place.

I think whoever the owner hired a very poor, immature employees serving as customer service at drive thru window. She used foul language on me which I did not do anything to her. No receipt was made. Discount coupon was tear in 1/2. I've never complain on any fast food place before, but today is my first complain at Burger King fast food drive thru at Stockton Blvd./Florin Rd. Location.

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Verified Reviewer
Original review: June 30, 2017

I went to Greenwood, MS Burger King and placed an order for Whopper meal and had a coupon for free Whopper with the purchase of a Whopper and was told that could not use the coupon for this as Whopper has to be purchased by itself although one is purchased in meal. Still ended up purchasing a Whopper meal and had to purchase 2 separate Whoppers just to use coupons when a Whopper is already in the meal. Tried to explain this to the manager but to no avail.

Verified Reviewer Verified Buyer
Original review: June 29, 2017

I wish I still had my receipt for our visit this last Friday 6/33/17 at the Burger King on North College Ave in Fort Collins, CO. I think I'll send the corporate office my medical bills since I had to go to the Urgent Care clinic in order to get treated for SEVERE FOOD POISONING. I know it's from this meal because the rest of my group complained of stomach issues as well and we all had the same food. I just got it worse than anyone else. FIVE FREAKING DAYS OF DIARRHEA!!! I'm on antibiotics now too because it became so severe. FIVE DAYS. Freaking disgusting. I've lost two days of work too, so you owe me that as well!!! That's $320 alone. Plus the medical expenses and emotional distress from having to be in the bathroom ALL the time!!!

Verified Reviewer
Original review: June 28, 2017

I visited Restaurant #: 4415 on May 26 and had to wait 35 minutes by the time I placed my order and when I finally got my food and change. I wouldn't have minded except for the facts that there was only one car ahead me and no cars behind me. It was after hours and not during a lunch or breakfast rush. While I was waiting I was promised the world by the guest relations rep as I was documenting live my experience over my cell phone in my car while waiting. When I didn't get my free coupon I followed up and the first rep lied and didn't take my information. On the 3rd call, the rep claimed to take my information but it wasn't until a 4th call I got an email. I even wrote a heartfelt letter to the CEO in Miami and got no response.

I got a garbled phone message from some "district manager" with no callback. This happened over a month ago and BK doesn't seem to care and I'm still waiting for my promised meal coupon to arrive. The last email said I was only getting a Whopper Coupon but I was promised on 3 separate occasions I was getting a free meal.

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Verified Reviewer Verified Buyer
Original review: June 26, 2017

I was with my husband talking after having two Whoppers. I heard a woman cursing in Spanish (I know because I speak the language), and they were trying to make her stop but she continue shouting. Very uncomfortable situation for us as clients. We didn't now how to get out and looking at their faces, do wait a little bit more and left after we saw a female employee (the one that took our order) going out the door.

Original review: June 26, 2017

Walked into a Burger King store on highway 50 (Cortez Blvd) and was there to simply say hello to my female friend and order food. Before I could explain I was going to order food I was told by the manager (I'm assuming) to leave the restaurant and I was not allowed to say hello to her. I do not think this is proper customer service.

Verified Reviewer Verified Buyer
Original review: June 19, 2017

On the way home from spending Father's Day at the beach with our kids, we went through a Burger King drive thru for lunch. When we arrived at home and began to eat, I was appalled to see the rarest raw ground beef in my double cheeseburger after I had already taken a bite! I was scared that my son's cheeseburgers were raw as well! My husband's Whopper Jr. 3 pieces of whittled lettuce, no ketchup and no mustard! I am very disappointed with the quality of the food recently. I hope I do not get sick!

Verified Reviewer Verified Buyer
Original review: June 11, 2017

The Burger King at McAuthur and Ramsey in Fayetteville, NC has the worst service I have ever had at any establishment. I just waited 30 minutes for a very simple order. The staff seemed to have a very difficult time reading the screens (the cooks not the register people). The manager did not seem to be too awfully concerned that the drive thru and front desk were behind. Adding insult to injury, our orders were incorrect after the wait.

Original review: June 4, 2017

Goop hanging from the ceiling as we are trying to eat. Very very disturbing in the play place where my kids are playing. No one has cleaned it up and it has started to mold. I do not feel that my kids are in a safe place anymore.

Verified Buyer
Original review: May 29, 2017

Quick ordering and receiving food. I had the crispy chicken bacon cheese ranch and the Mac-n- Cheetos. The chicken in the sandwich was totally tasteless. The same with the mac-n-cheetos. I think it's because both were overcooked. I feel it was a total waste of $8.88. I don't see stopping at BK in my future. I was really disappointed with this meal.

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