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Burger King Reviews

2.0
1,519 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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About Burger King

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Burger King has operated a global chain of fast-food restaurants since 1954. Its menu features flame-grilled burgers, chicken sandwiches, fries and breakfast items. Burger King offers signature items like the Whopper and integrates modern ordering options such as mobile apps and delivery services.

Visit www.burkeandherbertbank.com
Pros
  • Good quality food options
  • Good customization options
  • Clean and inviting environment
Cons
  • Inconsistent service quality
  • Long wait times for orders
  • Occasional order inaccuracies

Burger King Reviews

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    Page 6 Reviews 525 - 675
    Customer Service

    Reviewed Dec. 20, 2024

    I purchased a whopper and didn't have any tomatoes and pickles. It had very few vegetables as well. It looked like a tortilla burger. I called the manager afterwards and was hung up on. I contacted the corporate office and never received any feedback. The office just let the location what happened but no resolution.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Dec. 18, 2024

    I visited the Burger King location in Hudson NY on 12/17/24 at 12:15 pm. Upon entering I noticed an older man talking to the manager, his complaint was that there was a sign on the board 2 Whopper jr's for $5. The manager stated that the sign should have not been there but she would honor his request. The man walked back to the register to place his order (other people had come in), and was told he needed to go to the back of the line! I'm sure the other people, including me, would have said go ahead and place your order.

    He verbalized his displeasure and the young lady's response was, "I DON'T CARE!" I should have walked out then! I placed my order at 12:16pm, they ran out of fries and whopper jr meat, had to wait for more to be cooked. I waited and FINALLY got my order at 12:34 pm, almost 20 min standing there, contemplated asking for my money back! I WILL NOT BE VISITING ANOTHER BK IN A VERY LONG TIME! Just thought you should know, wish I kept my receipt!

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    Customer ServicePriceRefunds & Payouts

    Reviewed Dec. 13, 2024

    Was hungry for a whopper. Should have skipped it. Order was for a $5 your way whopper meal. Ordered without pickles. Got it & only thing they put on was pickles. Went up to take pickles off & add the other stuff. They charged for a whopper meal. Went up to get refund. They said no. That's what I ordered. No. I actually ordered a $5 your way meal. I was dissed by lady because she said it was what I ordered. Well then the girl that rang it up input wrong. They made the mistake(s) not me. So I paid $4 more than I should have. We won't be going back to this BK on Pinal. Sad to say but a little customer service would have been appreciated.

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    Punctuality & SpeedStaff

    Reviewed Dec. 12, 2024

    Burger King in Benson Arizona consistently impresses with its outstanding service and friendly staff. I visit three times a week, and I'm always greeted with warm smiles and efficient service, making each dining experience pleasant and enjoyable. The employees are attentive, ensuring orders are accurate and the restaurant stays clean and welcoming. Whether I'm grabbing a quick Whopper or enjoying a complete meal, the consistent quality and friendliness of the team make it a top choice for my regular fast-food outings.

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    Punctuality & Speed

    Reviewed Dec. 10, 2024

    I ordered a regular size Whopper Meal with Cheese, no onions, and Diet Coke. The meal was served promptly. The ingredients of the burger were correct but the bun was so soggy it reminded me of when I go back to eat leftovers hours after I put it back in the refrigerator. The drink was a carbonated beverage with some cola flavor but it was very weak on syrup and that has been a frequent problem with this restaurant near 123rd St. and Biscayne Blvd in N. Miami, FL. I requested a receipt but there was not one in the bag. This was 11:15 PM.

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    Reviewed Dec. 8, 2024

    I drove 40 minutes one way to try their Fried Pickle Ranch Whopper. They were SOLD OUT! Very disappointed. ☹️ Ended up ordering the Crispy Chicken Sandwich. It was terrible, I couldn’t finish it. Chicken rubbery, wilted lettuce and mayonnaise tasted spoiled. I actually cried. ☹️ On the bright side - the cheesy tater tots were fire and the fries fresh. 😁

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    Reviewed Dec. 6, 2024

    Burger King ruined my wife with their chicken fries and we ended up getting a divorce thanks, Burger King. The burger gave me constipation. The ice cream had a fly and there was poop smeared all over the wall and pee everywhere but the urinals, I'm pretty sure the poop on the walls was supposed to say something. Cause of you burger king my wife left and took the kids with her!

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    Customer ServiceStaff

    Reviewed Dec. 3, 2024

    I was driving by when I saw a car parked in the drive through and the door was locked, even worse all I saw were employees! My child cried all the way home because this was the only Burger King I trusted! This is rude and thoughtless behavior. What a sellout...

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    PriceRates

    Reviewed Dec. 3, 2024

    The food was good and the service was also very good, but when you order a large soda and get a glass full of ice then you might as well skip the soda 'cause for that price I can go to the store and get a bottle for about the same price.

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    Punctuality & SpeedMaintenance

    Reviewed Dec. 3, 2024

    This place is horrible. Workers are outside smoking cigarettes and you have to wait for them to walk in. They only take DoorDash orders once the point of them being open. This establishment is a free paycheck. The workers pretty much go to work to hang out and take smoke breaks on the clock. This place needs to be shut down. It’s holding up space for businesses that want to make money. It’s an eye sore for the community because it’s definitely not serving our community unless we want conversation and smell cigarettes. We already don’t have many eating establishments. This place is a waste of space.

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    Punctuality & SpeedStaff

    Reviewed Dec. 1, 2024

    I went to the restaurant on 26th and Sycamore in Sioux Falls SD. I am a very forgiving person, so for some reason (very close to my house), I continued to try them. They are the worst run restaurant I have ever experienced. On every level, just horrible. Mistakes on orders (almost every time, no kidding) poor food quality and employees that seem like they have no idea what they are doing. I ordered 5 items today and when she repeated it back to me, only one item was something I ordered. After starting over, she verbalized the correct order the second time. Got home and they of course forgot the only sandwich I ordered. The lady taking orders and the gentleman that gave me my order seemed like they were entered in a race and fast was the only thing that mattered.

    Just an absolutely horrible restaurant that I will never, ever, give my money to again. This company should be ashamed at every level, all the way up to the CEO. This is based on approximately 20 visits to this restaurant. I should have my head examined because I should have never given them this many opportunities but like I said from the start, I am not a person who is quick to judge. Just horrible.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 28, 2024

    Last Wednesday, November 27th, I went to the store located at 13049 Cortez Blvd Brooksville, FL 34613 United States at 8:30 pm. The employee was mopping the dining room and when he saw me park, he closed the door and turned off the lights. I proceeded to go through the drive-thru and tried to order my favorite Whooper. When he informed me that he was out of onions and lettuce. Which is very hard to believe in a burger joint. I asked him if he could give me a discount and he said no. But he didn't apologize or offer another option. I just wanted to eat my favorite Whooper. I had to settle with the competitor Wendy's.

    The saddest thing is that there is a lot of competition in the area, but this is not the first time I have tried to go to this establishment between 8 and 9 at night and everything is off. The sign outside the dining room and the drive-thru and movement can be seen inside the establishment. I hope you take this incident as seriously as I do. I look forward to your prompt response. Thank you.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 28, 2024

    I didn’t have my car last night and was craving Burger King so I ordered for delivery, it was about 11:30 pm. I sat here and waited, my food never arrived. I tried calling the Burger King location Fuqua to see what was going on but no answer, my order says delivered but I never received it. I spent almost $35 with all the fees and received nothing. I will never order for delivery again. I wish I could be able to speak to someone and not to a machine that doesn’t resolve anything.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 26, 2024

    This morning, 11/26/24, I went to the drive thru at Burger King located on Amboy Road in Staten Island, NY. The service was horrible. It was not busy at all. There was one car in front of me that obviously placed their order because they were pulled up to the window, and there was absolutely no cars behind me waiting. As I sat and waited for someone to come over the speaker to take my order I waited and waited, then finally a women's voice come over the speaker shouting that I could hardly understand her. I ignored her shouting and I started to give her my order when she cut me off. She repeated the same exact thing at least 2 or 3 times before she finally took my order. What really galled me was after the second or third time she hung up on me she blamed me for talking over her when in fact all I did was try to tell her what my order was!!?? In the end when I pulled up to the window a different person was at the window.

    When I complained to her about what happened she made excuses for the rude woman and she was equally rude. I think maybe that person may have been her supervisor or manager and completely ignored my complaint like it meant nothing and handed me my order and rudely said 'BYE" as if don't come back. I have lived in the area for approximately 10 years and have frequented that Burger King over the years. I understand there is a turnover of employees and not everyone has perfect etiquette, however, never did I experience such rude behavior as I did today. Never ever will I go to that Burger King again! Lastly, if the person who greeted me at the window was a manger or supervisor I suggest that Burger King look into hiring better leadership!

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    Sales & Marketing

    Reviewed Nov. 20, 2024

    I ordered just to hold me over till dinner. The mozza fries snack box, No coupons. Well the mozza sticks were so overcooked that had no cheese. There was hard cheese in bottom of box. Lol The fries were not fresh and were cold. I ordered online and the order was not ready when I arrived.

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    Customer Service

    Reviewed Nov. 16, 2024

    My food is hot and fresh and they did not take very long. My order was correct, food very fresh. I would very much recommend to others. The customer service was very good. The lady was so nice. Greeted me very well.

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    Reviewed Nov. 14, 2024

    Went to Burger King today in Dunkirk, Md at 11:45 for a whopper and they didn't have any burgers. They just had chicken sandwiches or fish sandwiches. How does that happen? You're a burger place with NO burgers!

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    Sales & MarketingOnline & App

    Reviewed Nov. 14, 2024

    Placed an order on the app for 12:05 pm pick up in store. Chickasha, OK. Order was handed to me at 12:22 inside so no cars that would delay. The reason I write is that they were totally out of Coke Zero, lemonade was weak and so was Diet Coke, too much water or too little syrup. When I arrived home there was no ketchup for the fries, no barbecue sauces for the chicken nuggets. Three burgers were ok, I believe the issue is whole new crew. When I arrived there was 2 customers at tables and another person behind me, I checked I just before noon.

    They gave me the the cups to fill and when I told them they were out of Coke Zero they said it would be on when when they had a truck. Both Diet Coke and lemonade were weak, too watered down and looked very light. Tasted weak. Don’t even waste time trying to leave feedback, I wasted an hour trying to leave feedback but because I used the app I didn’t have the store number but there is only one store in Chickasha. So I tried to contact corporate.

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    Reviewed Nov. 9, 2024

    Today me and my family visit Burger King on Highway 92 when I tell you that the workers there was very polite and sweet. My food was hot, my burgers oh my God, I enjoyed it. It was nice and juicy anytime. I’m in town that would be the Burger King that I would visit for now on. Every last one of the workers was awesome. Please give your workers raises cause they deserve it. Thank you.

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    Customer ServicePrice

    Reviewed Nov. 8, 2024

    I went in to the Wasaga Beach Ontario Burger King at 9:15am on November 8th and ordered the two double breakfast on a croissant. I got home and half way through eating it and I notice massive amounts of mold on the croissant, some of which I apparently had already eaten. Feeling sick to my stomach now, I get back in car to go show them what they served me. I get to the counter and open the sandwiches revealing the massive mold spots. The lady looks at me like I am an idiot then looks at the sandwich like she does not see the problem.

    After I tell her that is mold on my sandwich she just takes it and says she will make me two more and walks away! No apology, no acknowledgment that this is mold and they could have made me very sick. Then a gentleman comes out stands at counter and stares at me, I said I gave them to the lady and they have mold on them. With a dirty look and attitude he says they are making them. I am disgusted with this establishment, the fact she saw this mold when making my first sandwiches and still sent it out to me is crazy. I recommend you stay away from this Burger King at all cost, who knows how sick I may get from that sandwich.

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    Sales & Marketing

    Reviewed Nov. 7, 2024

    Went to Yankton Burger King in South Dakota, on October 30th. Was told all sales final by the manager on the shift around 5:30 ish. My Double burger was raw, I’m currently pregnant. As well. Was told all sales final. Also ordered a double burger and only had one raw Burger not even cooked all the way. The burger made me sick as heck. Would NOT RECOMMEND THIS STORE TO ANYONE. DIRTY PLACE AS WELL. Full of people who are on drugs.

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    Staff

    Reviewed Nov. 5, 2024

    I got to Burger King on 22 Union, New Jersey.... First I asked was there any deals going on. The girl did not understand what I was saying and then I said, "I would like to have the duo. Does that come with any other things like fries and drinks..." She didn't understand what I was saying.. so I talked to the manager and asked her to help her with my order so she said, "She has your order in.." Ok. On the receipt, the food wasn't correct so I addressed it to the manager "Before the food was made". That was on November 11th 2024 at 11:11am.... She was trying to slightly ignore me... so I've been patient with her and told her my order wasn't correct...

    When I had got my food I checked my bag and my burger wasn't still the way I asked. She said something in her language and walked in the back... I asked "were you guys hiring?" The manager said she don't know. She have to talk to the general manager and she won't be there until Thursday... The general manager she said her name was**... Plus!!! How the food is not hot and I got there at 11:05am ...This burger king in union nj that's on rt22 has so many bad reviews.... Never again, I wouldn't even feed it to my dog.

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    Customer ServiceSales & MarketingPunctuality & SpeedTimeliness

    Reviewed Nov. 3, 2024

    I ordered food for our family we got stuck in line and it took 45 minutes, we never once complained. After the long wait we got home and not surprisingly the food was cold and tampered with. On the burgers we asked for light mustard. They literally squirted a half a bottle. The chicken sandwiches tasted like bathroom cleaner. All the food was ice cold and stale. The dining room was closed and they wouldn't answer their phone. Something has to be done. This was the first time in a year weve been to fast food and will never be back. My whole family was extremely ill the next day, I shared photos with support and showed them a photo of the tampered with food on the table and in the trash, They offered a coupon as compensation.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 31, 2024

    We took my 92 year old mother to Burger King because it is her favorite burger of all time, we used a coupon, whopper with cheese add mustard, they gave us our order and barely filled the fry container, I objected, and the staff person filling the order said well it's a coupon, whoaaaa, wait a minute, I get jipped because of using your coupons, no that is not how I roll, shame on you!!!

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    Customer ServiceSales & MarketingPriceOnline & AppRefunds & PayoutsStaff

    Reviewed Oct. 27, 2024

    Our place I online order last night. Paid for it. Went to pick it up. They said they had no record of it. I showed him my phone where I placed the order when I pay for it and they told me to move into a parking spot or move on that there's nothing they can do. The next morning this morning I called the store and has to speak to the manager tell them what happened and he said they had absolutely nothing to do with the app. Nothing he can do so yet they've kept my money and have the have no service from the. The customer service person last night was Olivia. She was extremely rude. Did not bother to offer any help whatsoever and the manager I talked to today was a man. Didn't get his name but he didn't offer any help as well. So now I'm charged almost 30 bucks and have no food yet and the rudeness of the Olivia girl was outrageous. Even though I pulled up my online order and my pay information to show that I paid they still refuse to help.

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    Staff

    Reviewed Oct. 25, 2024

    I purchased three fish sandwiches and fries, but all three sandwiches were burnt and inedible. I don’t understand why they keep Burger King open for long hours if they can’t maintain quality. It seems to be going downhill, especially at the location on 5025 Abbotts Bridge, GA. I will never return to this restaurant. check the pick of Big Fish sandwich.

    BK becoming worst chain at 5025 Abbotts Bridge GA. WILL NEVER GO. I ordered three fish sandwiches and fries, but unfortunately, all three sandwiches were burnt and inedible. I don't understand why Burger King stays open for extended hours if they can't uphold quality standards. This location at 5025 Abbotts Bridge, GA, seems to be deteriorating, and I will not be returning. Also, please check the photo of the Big Fish sandwich—it's not what I expected. BK is becoming the worst chain. Don't Waste your Money at BK

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    Customer ServiceContract & TermsSales & MarketingPrice

    Reviewed Oct. 24, 2024

    On October 24, 2024, I went to the Burger King #23128 in Lubbock, Texas. I started placing my order and was not through before the young man totaled it and said he had to start over. So once again I tried placing my order with him twice. He said please pull up and I will go over it with you again. So I did. It still wasn’t right. So the manager took over and took my order once again. She gave me my total and I paid and she said park around the side at double doors and I will bring it out to you, so I did.

    After 15 mins we still did not have our order but everyone else behind us kept getting theirs and drove off. I had to go back in and ask about my order and was told by another young man they were working on it. After another 10 mins they brought out our order. I was almost home 5 miles away when my grand-daughter looked at it and said it was all wrong. So I called when I got home. I spoke to the manager at the location and told her the problem. She told me if I would bring it back they would correct it. No offer of coupon or discount or anything. This food cost me $48.43. At that point I told her I would not return and would not ever patronize another Burger King

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    Staff

    Reviewed Oct. 22, 2024

    She was kind and very helpful. Great service while ordering….asked me a polite way how I would like my burger. Explained well when I asked questions…great experience overall. I would come back again, got my burger spot on every time I come in!

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    Verified purchase

    Reviewed Oct. 17, 2024

    I just gave my local Burger King a second chance this morning by ordering a sausage egg and cheese biscuit. This particular location was closed down for quite a few months before it was sold to a new group recently. I assume since it was under new ownership. The service and food would be a better quality. To my surprise, there is no change in either. The biscuit sandwich this morning was obviously sitting for quite some time before it was being sold to me as the biscuit was very hard and the egg was cold. I am not sure I will give this particular establishment another try as both of my previous visits have ended in not so good way.

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    Customer Service

    Reviewed Oct. 15, 2024

    This Burger King was super fresh. I loved it. Great customer service. Thanks guys for the great experience that I was able to create coming in eating you guys’ food. I had a beautiful experience and it was super clean inside of the business. The customers were very respectful and nice.

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    Customer ServiceStaff

    Reviewed Oct. 13, 2024

    After watching a YouTube post and watching how a manager treated a customer with a bandaid in his son’s burger wrapper, I’m afraid to say that’s not healthy. But hey stuff happens. But the way your employees treated and called the customer a liar. Never eat at your restaurant again. In food, customer service is #1.

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    Customer ServiceStaff

    Reviewed Oct. 12, 2024

    My little one wanted the new Wednesday meal. Ice cream machine they say wasn't working. Also drive thru employee was very rude over intercom. Kindness comes along way in this world that is going through a lot. Won't be coming back. I will stick with McDonald's.

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    Customer Service

    Reviewed Oct. 11, 2024

    Horrible customer service. They can barely speak English and always mess up my order. The management is horrible. They never resolve issues because there is no phone number to file complaints. Burger King is not the good quality anymore!!

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    Customer Service

    Reviewed Oct. 10, 2024

    I am on a keto diet. Burger King is my favorite burger. I have ordered in the past and just thrown away the bun. Today I ordered from Burger King at 1200 West Club Blvd. Durham NC. I ordered as a keto customer. It took a few minutes and I was curt with the clerk. She was really nice. I apologize. When I got home I was so pleased. My three burgers were on a large salad tray. Spaced to save the cheese. There were tomatoes, pickles, onion rings, and lettuce on top. There were forks and knives in the bag. I was offered condiments. If I had forgotten a bun I would have still been happy. This is a great response to those whose diet is restrictive, but necessary. Just sorry about the clerk.

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    Customer ServiceStaff

    Reviewed Oct. 5, 2024

    The unsweetened tea dispenser was just water. I asked a female employee for unsweetened tea but she never responded nor did she fill my cup. I had to get sweet tea even though I am a diabetic. No fork for my pie and no napkins.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 3, 2024

    On September 22, 2024, my grandson and I stopped at the Kingdom City, MO Burger King (#19449) about 3:22 pm. I should have turned around and walked out when we were greeted by an overflowing garbage receptacle with trash all over the floor. But we proceeded to the unattended order counter and called out to get someone to take our order. We paid and were handed 2 cups for our drinks. We prefer non-caffeinated drinks, but every single choice we made was sold out except Punch (yuck). Note that the drink station was littered with straws, lids and paper refuse (empty straw papers, etc.). We found the cleanest table (most were not wiped down from prior customers). We waited some time for our order, which finally came up.

    My grandson had apple sauce, but they didn't put in a spoon. I went to the again unattended counter and yelled for someone to come give me a spoon. No one appeared so I held my grandson out over the counter to reach for his own spoon. Finally, I get to my Whopper deluxe. It was cold. Not cooked a while ago and cooled off. It was refrigerator cold. A woman appeared at the counter and I asked her if she was the manager. She said yes and asked what was wrong. I told her about my sandwich and about how dirty the place was and how we couldn't get any attention. She said she was sorry she was in back counting money.

    A male employee volunteered to get me a fresh sandwich, which he did, it was hot and delicious. While we were eating, various sloppily dressed, long unkempt haired employees slouched around and made an attempt at picking up. The full trash can was emptied but the litter was left on the floor. And the manager got into an argument with an employee in front of the customers. This was the most disagreeable restaurant experience I have ever had, and I will never stop at that Burger King location again. Ever. Survey code **

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    Reviewed Sept. 27, 2024

    I went to the BK in Lake City, MN at 5:30 pm today, Sept. 28, 2024. I ordered the Royal chicken sandwich with small fries and a coke. I had to ask for the coke and when I received it, the young man just about dropped it because he had the wrong lid on it. There was NO ice and the cup was only 2/3 full. There were no napkins in the bag. The fries were just barely cooked and the sandwich was swimming in mayo. Not going back. Did not get receipt.

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    Customer ServiceStaff

    Reviewed Sept. 26, 2024

    Tried to order food by calling the order in over the phone as I have done several times. The guy refused my order so I sent an employee up to grab lunch. The thug at the drive thru had a ski mask I thought I was going to get robbed. Needless to say the incompetent thug still got the order wrong after repeating it multiple times. I will never visit that dump again.

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    PriceStaff

    Reviewed Sept. 25, 2024

    I went to Burger King on Hulen in Ft Worth. There was a customer there that told an employee AND mgr that she was going to the ER Because they screwed up her order and gave her something she was allergic to. Both employees acted nonchalant. I ordered an impossible whopper with only cheese, ketchup, and tomato, I was having it for dinner. I was there at noon. I also ordered a double whopper with NO tomatoes and 2 large fries. I was handed the bag and there was NO fries. I told her there were NO fries! Again she acted nonchalant and put fries in bag and said there were only three employees. I told her to pay attention. When i took out the burger for dinner, I got a WHOPPER, NOT impossible whopper and it had tomatoes! I checked my son’s order and it was a SINGLE whopper no cheese and it had TOMATOES! I’m GLAD I checked it, that place is a JOKE!!! I’m going back today to see what happens!

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    Staff

    Reviewed Sept. 22, 2024

    I really enjoy myself at this Burger King 2367 Highway 92 W in Auburndale FL. The staff was very excellent, the food was very hot and delicious. When I arrive at the store it smells so good, very much clean, the bathroom was very clean and nice-looking.

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    Reviewed Sept. 17, 2024

    Visited Store #5443 Dallas TX 75228. Ordered a Bacon Burger no cheese. When I looked at my Burger it had One Piece of Bacon on it. The One Piece of bacon was cut in half and put on my Burger. I ask, "Why are you doing this?" The Burger supposed to have two whole pieces of bacon on it. The store manager, stated that's the way Corp. Wanted it. One bacon cut in half and added to the Burger. That's Sad.

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    Punctuality & Speed

    Reviewed Sept. 16, 2024

    I went through the drive thru tonight. I ordered at 8:15pm. Got my food at 8:46pm. They tried to give me half my order while I had to wait on the rest, I said, "No. It would be cold by the time I would get the rest." When I got my order wasn’t even correct. They had to make two of my sandwiches over, and when I got everything the half that they tried to give me before was cold. They didn’t even keep it warm. No flipping starts.

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    Punctuality & Speed

    Reviewed Sept. 14, 2024

    They greeted me at the door. My food was fresh and they made it quick. I didn’t have to wait in line either. They made sure I didn’t need anything else before I left. They made me feel like family. I can’t wait until I go again.

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    Customer ServiceOnline & AppHonesty & Transparency

    Reviewed Sept. 11, 2024

    Hello yes I ordered from them on 8/22/24. My order was $38.07. We never received the food. I emailed them several times. It took the computer a week to even email me back. Also I tried to contact corporate and never got through. You can't even talk to nobody so do not order from the website at all or you will lose your money. They tried to offer me $15 and also lied and said the food was delivered and it wasn't so please be aware. Do not order from their website.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Aug. 28, 2024

    I have been visiting the Burger King on Trinity Blvd. for years and I just got treated by the unprofessional manager in a very disrespectful manner. I waited in the car line for more than ten minutes. Then I honked my horn to get some assistance and He came on the voice box saying... "Don't honk your horn in MY driveway. We get with you after." He allowed someone else that drove up after me. I explained the reason why I felt to blow my horn and He then refused to serve me and flatly told me with His aggressive voice to go down the road to another Burger King.

    Now because of this one unprofessional so called manager Burger King can never get another penny from me. There's too many restaurants near me and around me for such to be TOLERATED!!! My money is like his will SPEND ANYWHERE. My rating is a much deserved WHOPPER ZERO!!!! AND, now the only way I can submit this much needed information is to press at least one of the stars. UNBELIEVABLE!!!

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    Sales & MarketingOnline & AppStaff

    Reviewed Aug. 21, 2024

    I went to the Burger King on 1935 Coney Island Avenue and the food was horrible, it was the worst BK, I have ever eaten, and I don't recommend any go there. Also, they stated there was no $3 Wednesday whopper at their location despite the app saying so. The staff seemed bothered by me asking about the deals and were very dismissive. I settled for the $5 meal and the food was awful.

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    Sales & MarketingPricePunctuality & SpeedOnline & AppRefunds & PayoutsStaffBilling

    Reviewed Aug. 12, 2024

    We waited in the dining room for over 30 minutes. We ordered on the BK app. When I went to ask about our order I was told they never got it. Employees said I sent my order to another BK. I showed them on the app we were at the right location, order number and time. They still denied me and said I was wrong. Then they found my ticket and admitted they had erased our order. I am attaching a copy of my receipt, time, order number, location. They did not have the fiery chicken fries, our fries were cold, the onion rings were old, the fiery whopper was a joke. It was bland and tasteless. The chicken sandwich had virtually ZERO fire sauce on it, but it was edible. The only redeeming part of our entire order was the fiery Sprite, only because the employees were unable to mess that up.

    I will state for the record that this location was SEVERELY SHORT STAFFED. 2 employees trying to run the entire store, drive thru included. We noticed repeat mistakes on orders from guests who kept coming inside from the drive thru complaining about their orders being wrong. After the employees owned THEIR MISTAKE, and this was after we had been waiting for almost 45 minutes for our food, NO RESTITUTION WAS OFFERED, NO APOLOGY, NO ATTEMPT to make our order fresh or correct. All I got after proving they were wrong was one employee cursing obscenities under his breath and walking off.

    I want a FULL REFUND of $30.25 placed back on my form of payment. I We will not return to this location. We should have had our food, eaten and left BEFORE we even got our drinks. The date was 07/23/2024, Location 11020 S Memorial Drive, Tulsa, OK. Order number was 89. Time of order was 6:17 PM. Time food received: 7:00 PM. 7 items from Burger King $30.25. Ordered from Burger King. Total cost $30.25. Items - Fiery Bacon Whopper®, Fiery Bacon Royal Crispy Chicken, 4 Pc. Fiery Mozzarella Fries, 8 Pc. Fiery Chicken Fries, Medium Fiery Strawberry & Sprite®, Medium Have-sies™, Medium Sprite Zero.

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    Customer Service

    Reviewed July 27, 2024

    Juan has great customer service. Thank you sir. Food was good, hot and on time. I appreciate the hospitality and great customer service. Would refer this place anytime. Thanks again crew. Have a great day.

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    Punctuality & SpeedStaff

    Reviewed July 20, 2024

    Someone met us at the door and greeted us. (Even held the door open for us). Once in the door we were met with smile from the cashier. She promptly took our order. The order was ready before we finished getting our drinks and ketchup. Order was right and delicious. Very good service. It was in Richland, MS off of hwy 49. This kind of excellent service is rare. Thanks to all Burger King workers at this location.

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    Punctuality & Speed

    Reviewed July 19, 2024

    Louisville, Ky New Shelbyville Rd. location just opened a few days ago, the wait was very long, the fries were extremely over-salted to where you could not enjoy them, wilted lettuce on fish, taste was not good, soggy. Waste of $9.00. Horrible experience!

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    Reviewed July 19, 2024

    Burger King changed their sauce to sweet relish and it ruined the Whopper. This is their signature sandwich and it sucks now. It doesn't even taste flame broiled. It tastes like a hot dog hamburger çombo. Nobody likes that. I guess Burger King doesn't like customers anymore because the Whopper tastes terrible. Bye Burger King.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 29, 2024

    Really, went to the Burger King on Thursday June 27th, was looking forward to two original chicken sandwiches this was around 6:15pm, no one was taking care of the counter and the guy in front had his back to me, I waited 10 minutes and kept being ignored until there was a line behind me. Finally a guy showed up at the counter. He wasn't wearing the apparel everyone else had, no greeting just gave me a dirty look like I was interrupting his day, I told him what I wanted. He asked for name and waited on the next people in line, they started getting their orders before me. After 15 minutes the guy that had his back to everyone mentioned to the restaurant staff he was still waiting on 2 originals.

    I waited another 10 minutes then put my receipt on the counter in front of them and left, I will never go to Burger King again. This happened at the Payson Arizona Burger King, that person should be fired, worse service I have ever had anywhere, if they didn't like working there and have that kind of an attitude doesn't the manager see that or are they just that desperate for workers, never again Burger King.

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    Reviewed June 23, 2024

    Pulled thru drive thru. A very unhappy young lady served me. I had to go in and get napkins. The outside and inside is disgusting. Did not eat food. It cannot be good by looks of the place. Dothan Ala. Westgate parkway .. Nasty.

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    PriceStaff

    Reviewed June 18, 2024

    I went for lunch June 18th around 11:40 am. I got the $5 bag and was charged $6.36, I asked why but I couldn't understand the young man taking my money! Then I drive away, my first mistake, I got no BBQ sauce, my fries were cold and still tasted like a raw potatoes!! The manager was NOT friendly at all, she must HATE life! Let's talk about the meatless chicken nuggets, gross, they were cold also and gross! I don't know how you stay in business with worker like that! This was the one on 44th Street by Clyde Park! I will NEVER buy from your establishment! You need to do better!

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    Reviewed June 13, 2024

    Almost 10% taxes, not going anymore. Greed and more greed, worst addiction. CEO making a bundle that is never enough…. Boycotting is the only way to hit them where it’s hurt. You won’t see me anymore.

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    Customer ServiceStaff

    Reviewed June 3, 2024

    ** apparently one of the mangers was working the drive thru and was extremely rude and her young employee as well. They both have 0 customer service skills and very unprofessional. The Manager stated I completed the order for inside store pickup. I have attached the receipt in which it clearly was drive/thru. When trying to explain the drive thru window was closed on me. This happened at the BK 66 Cordial Martinsburg WV.

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    TechPunctuality & Speed

    Reviewed May 26, 2024

    Sorry guys but after 50 years of being a customer your products and service are poor now. Will avoid any location period. No value in what you offer. This is true with most fast food providers now, sadly.

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    Punctuality & Speed

    Reviewed May 18, 2024

    This Burger King is located in Leesburg FL. This place has always been slow, and I told myself to never go back. Well, I did to only get two Crispers. When I made my order one car had just got done with their order and there was already a car at the pickup window. So now there are only two cars ahead of me and I sat in my car for almost 20 minutes. 5 more cars had pulled up behind me and the first car was still at the window. Second car behind me had left the line and pulled out. I followed him. What the heck is wrong with their management to let 8 cars sit in line for more that 20 minutes???? These are the same people who want 20 Dollars an hour??? Never again...anywhere will I eat there...No wonder they are shutting down stores...

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    Reviewed May 11, 2024

    Omgoodness, have been too many BK's and the 36th & State KCK is the worst, once ordered sauces to receive free fries, never did receive the sauces. Ordered for my baby jr whopper, received a cheeseburger w/ large onions. I will not be back and want to warn everyone.

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    PricePunctuality & SpeedRefunds & PayoutsBillingRatesHonesty & Transparency

    Reviewed May 11, 2024

    I went to drive-thru at the Central sSuare location and I had asked for fresh food. I paid my bill and when I received my food they told it was fresh. When I opened my food it was not fresh. Fries were very hard and stale, when I got home my burger had hair in it and was very bad like it has been sitting out for hours. Even my doctor pepper was watererd down. This is very unacceptable!! When I ask for fresh food I as a consumer should be able to get fresh food!! The prices keep going up and the quality and quantity have gone way downhill. Burger King used to be one of my favorite places to eat fast food wise. But now it's just like the other places. I've been very busy all day and didn't have time to make dinner so I figured I'd go get something fast. Honestly, I should have just went to McDonald's. At this point I just want my money back. I'm ashamed for the way Burger King has become!!

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed April 27, 2024

    After 50 years of dealing with BK, time to leave it forever! Slow, food cold, don't accept coupons, don't accept phone cards. Sometimes out of burgers, sometimes out of soda, sometimes out of chicken. Takes forever to get food they do have. Complain to corporate....useless! Avoid all Bk restaurants and take your chances elsewhere.

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    Customer ServiceOnline & AppMaintenanceStaff

    Reviewed April 25, 2024

    This is about their Website / mybkexperience.com. They hand you a receipt with an invitation to visit that website, but it's never coming up. Then you use "Contact us" to tell them. Yeah right! That's not working either. You pick a choice of subjects they show you, including "Chat with a Rep", but you cannot submit your choice / response, because there is no "Send" button or link. These SOB's do this on purpose. They don't want to be bothered with such things.

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    Reviewed April 19, 2024

    I recently had the pleasure of dining at Burger King, and I must say, it lived up to its name. The restaurant exudes a cozy yet vibrant atmosphere that immediately draws you in. Upon perusing the menu, it was evident that Burger Haven takes its craft seriously, offering a diverse selection of gourmet burgers to suit every palate.

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    Sales & MarketingOnline & App

    Reviewed April 18, 2024

    My local BK scams us senior citizens... They "keep the change" relying on our metal slowness... Latest adventure I had.. Last week.. They screwed me out of $5.30. Their website doesn't allow us to navigate anything without a receipt, I was never given a receipt in my transaction, so I cannot complain directly. I believe that is an obvious attempt by BK based on an apparent business model: "For every senior customer we lose, we get 5 young ones." So the good news for BK.. You just got "5 young ones to spend their money with you."

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    Sales & MarketingStaffBilling

    Reviewed April 14, 2024

    After watching 100's of commercials on TV I finally decided to go to a Burger King and try the Jr. Whopper special (2 for $5). I ordered at the drive up kiosk and when I pulled forward to pay and pick up my order, #66, there was chaos and confusion at the window. I tried to pay with a $50 bill, they had no change available and when the employee returned, I simply gave him my credit card instead. After about 5 minutes, I was handed a bag with my order.

    I began to eat as I drove away. The french fries were not hot, and tasted just ok. My medium diet coke was not icy cold and was not very carbonated (as if it had been sitting awhile) and the hamburger portion of the Jr. Whoppers were also not hot. The I did enjoy the "grill" taste and the tomato and onion on the burgers, but it was a bit too wet from the ketchup. I have not eaten at burger king before and I would likely not return anytime soon.

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    Staff

    Reviewed April 12, 2024

    I bought a Burger on Wednesday. It made my brother vomit and gave me stomach pain. Make sure from your fresh cheese and your employees too because the people is not toys okay and make sure you have a clean and safety.

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    Reviewed March 30, 2024

    There was a little girl, Who had a little curl, Right in the middle of her forehead. When she was good, She was very good indeed, But when she was bad she was horrid. - Henry Wadsworth Longfellow. Same thing for Burger King. It's a franchise. If the owner/operator is on the ball it will be good. Otherwise, the other.

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    Reviewed March 17, 2024

    They have a fake contest. It's already predetermined and their patties are really not flame broiled. They're pre flame broiled. The burgers and fries suck. I would not join your contest or buy any other products.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 15, 2024

    I went to Burger King location 8500 Reseda Blvd Northridge CA and went through the drive thru early in the morning around 6:30AM and the lights was off, so I pulled forward to place my order because no responded, the employee who said his name was ** was so rude to me. I ask can I place my order here, I didn't see no lights on, the employee going to say pull around again, Why is that my fault y'all did not have the light on and on top of that under construction, it's all confusing to get in the line. The manager's name at this location is **, I left a message, hopefully they can make this right.

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    Customer ServiceMaintenance

    Reviewed March 10, 2024

    Went through the drive thru, for the first time in months because order is always wrong, and both burgers were made wrong, cold food, went back to Location on 5922 Merrill rd Jacksonville Florida, because phone number not working, manager extremely rude and very sarcastic. Asked where the food was and I stated in the bag. Looked at burger then receipt and asked which burger was wrong? Really? Seriously? The wrapper shows NO onions and lettuce but the receipt shows ONLY lettuce and onions. Will never patronize Burger King again as this is the last time and chance I will give this franchise my business.

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    PricePunctuality & SpeedRates

    Reviewed March 8, 2024

    Best place to grab fast foods!!! The prices of the food were like every other fast food joint. However, the taste of the chicken whopper burger was really good. The best part is they don't put ice cubes in the cold drink. I would suggest choosing a burger and going for the meal option.

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    PriceStaff

    Reviewed March 8, 2024

    Delicious Meals!!! Burger King has quite a big space to accommodate people... the seating is comfortable with tables, chairs and small sofas. The menu listing is clear and the staff is polite to assist your queries. Food is very good and pocket pinch is fine and not very expensive!!!

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    Customer ServiceCoveragePriceStaff

    Reviewed March 3, 2024

    Burger King’s Whoppers are horrible. The restaurant is also filthy and has not been cleaned in years probably. An absolutely awful experience. Burger King ALWAYS gets my order wrong and it is an absolutely disgusting restaurant and anyone who thinks otherwise needs to get their taste buds checked. The whoppers are covered in filth and taste like they have been sitting in a dumpster. The staff is incredibly rude and unhelpful, always rolling their eyes at customers.. The environment is filthy. So avoid this restaurant at all costs. Don’t go here and don’t waste your money..

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    Reviewed Feb. 23, 2024

    I go to Burger King four times a day. Every time I go in I ask for my usual, but they always tell me they don't know who I am. I should be a very valued customer, I am their #1 customer. I am very unhappy with this treatment!! I hate it here!!!

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    Punctuality & SpeedStaff

    Reviewed Feb. 20, 2024

    Stopped in after work to order an sandwich to head home. Ordered a fish sandwich with no Lettuce nor pickles. The attendant repeated my request twice to make sure he had it correct. When, sitting at the window after paying, I heard the guy that was bagging my food, tell the other employee, was I just make an biggie. Oh! Well better luck next time. I just thought they were having an conversation between the two of them. When, I arrived home. It was my order that was the biggie. He didn't read my ticket that I placed correctly. My sandwich had lettuce and pickles. On my receipt it clearly read 1 Plain- 1 t Tartar. Had lettuce and pickles and no tartar sauce at all. This fish was so overcooked, I couldn't even bite into and eat. This was so upsetting to me. I'm allergic to lettuce and I'm unable to chew pickles.

    What, really is upsetting, is he made a mistake and knew he did and didn't correct it at that point. I'm sure when he goes to an fast food restaurant and orders, that he would like to get what he orders. Due to this experience, I'm done with this restaurant. They have lost my business. Employee#**- Christopher, needs more training on reading orders correctly. Fixes mistakes when they are made. People with allergic reactions to foods can become fatal. These are conditions that have to be looked at very seriously. One unhappy customer that chooses to start carry her lunches now.

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    Staff

    Reviewed Feb. 13, 2024

    I was there about 2 pm on Friday and a cashier named Emmanuel served. She was great, very friendly. I didn't have to ask for anything at all. Everything was in the bag. Gold standard. She is always pleasant in Destine. I was happy about the service. Would visit again.

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    Staff

    Reviewed Feb. 7, 2024

    I have been going here for years. Good quality food, great staff. Always very professional and courteous. If not I complain and they always fix. These guys go out of their way. That is why I keep coming back.

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    Reviewed Feb. 5, 2024

    They put cheese on my cheeseburger. Next time I see you, you better not put cheese on my cheeseburger or I will come in there with my ops, so for that, you get a 1-star review. PS I have cameras in your bathroom...

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    Price

    Reviewed Jan. 26, 2024

    I order a Burger king online with the last of my money. Burger king only have meat Beacon cheese ketchup and mayo. I asked for no mayo. Instead they added onions. I'm Allergic to onions. So now I have no more money, nothing to eat and am sick from biting the.

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    Customer Service

    Reviewed Jan. 25, 2024

    I came in to order. The order taker didn't greet me. I could hardly hear the young lady. She wasn't in uniform. Didn't make eye contact. The Lil ** boy was sitting on the counter slouching over the table. Was rude when I asked for a application. Everyone was just standing around. I didn't feel welcomed. This was burger king e 10th sioux falls sd. 01/24/24.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2024

    I never got my 2 dollars change and the manager said I don’t know what to do about that along with the sweet tea is not even sweet at all. I’m so mad at right now. They wouldn't even help me. This is so crazy. Why even be open? Why can’t you count the drawer and find my change please. I mean manager was so rude.

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    Customer ServiceStaff

    Reviewed Jan. 13, 2024

    I wanna thank Emerald for being very nice to us when we came. She has very good customer service skill. She was very helpful and kind to us. She checked on us while we was eating to make sure we was ok. She was smiling the whole. I just wanna say keep up the good work

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    Punctuality & Speed

    Reviewed Jan. 4, 2024

    Both times I ordered online and gave them around half hour to get ready but when I arrived. Didn't even know anything was ordered or even looked at monitor so I had to wait longer which made me late for work.

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 2, 2024

    I hope they Sue the hell out of you for false advertising. Your sandwiches are cold room temperature at best. Dirty restaurants. Unfriendly employees that are rude. Shame on you Burger king as I will never return.

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    Verified purchase

    Reviewed Dec. 30, 2023

    December Friday, December 29th I ordered a meal to Wapa Mills. Couldn't have extra meal, no pickles. My daughter is allergic to peppers. I remind you double manager what I ordered. She loudly said, "Oh best wasn't debate." Okay, I take the bag of drop off first of all. The drink they water down cause I guess they made them too soon. Secondly, it's pickles all over the sandwiches. Wasn't cutting half. Wasn't the way I ordered it? That's $25 down the drain. Is still trying to figure out why? It was $25 when the combo says that it's $9 each. One sandwich tasted undercooked and the second Whooper was burned, the drinks were water down. The only thing were good was the French fries.

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    Customer ServiceStaff

    Reviewed Dec. 27, 2023

    I have yet to order any food from the Burger King in Diamondhead Mississippi that was edible. Today they messed up my order AGAIN. I had no napkins. I had no sauce. The food was cold, and the cheese that was on my Burger was not a slice. It was a slice of cheese that had been torn in a little piece. And thrown on there. And the end of its tomato. Then still had the stem on top of that. It had little bacon crumbs instead of the bacon that I paid extra for. When I tried to show the cashier. The food that I got and the quality of it. She rolled her eyes, shrugged her shoulders, and didn't care. And there's no 12 actually call and speak to with burger king. You have to send a man email and they send a generic response anytime.

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    Punctuality & SpeedStaff

    Reviewed Dec. 19, 2023

    Angela at the drive thru is a diamond to Burger King. She is the nicest most courteous person I have ever met in fast food drive thru. Her people skills should be rewarded highly and because of her we choose This Burger King over many fast foods we have here in Clinton TN. Don't lose her BK. She is a gem.

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    Customer Service

    Reviewed Dec. 16, 2023

    My sandwich was cold, my husband's sandwich was cold and I didn't receive my soda and when we asked the Dasher about the soda she said, "You have to call the store." I'm over it. These restaurants are not what they used to be so I'm done. If you fix food that way when it's ordered I feel like it will be that way in person so I won't eat there anymore.

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    Verified purchase

    Reviewed Dec. 14, 2023

    My friend & I visited BK and she ordered the Sausage Biscuit meal. This was her 1st time trying the Breakfast menu. When she removed the food from the bag the Biscuit was burnt, never seen a burnt biscuit!

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    PriceRates

    Reviewed Dec. 13, 2023

    I can’t believe I stopped to get my grandsons and me TWO small bags of fries. When the guy told me $7.50+ for two small fries, I told him to keep them. Are you kidding me? I can get a decent meal in some diners for that. BK should be embarrassed by those prices. Will get an entire bag at Shop-Rite and air-fry at home.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 24, 2023

    Will ask for your order and leave the store halfway through. So I get it. It's Thanksgiving, everyone wanted to go home and be with their families. So why not put up a sign with the time you close? Why not tell me as I'm halfway through my order, "I'm sorry we are closed now"? Nope. She helped the 2 people ahead of me, than asked for my order. So she isn't responding and I say, "Hello, Hello." I waited thinking maybe she was the only person there and was helping the 2 in front of me. Finally, I realize there's no way, and drive up to the window to see what is going on. She literally left the store in the middle of me ordering.

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    Tech

    Reviewed Nov. 23, 2023

    Order the wapper Ashford to meet. Made fresh with meat, cheese manage and mustard ketchup, came back with everything on it. Asked you to take it off and made another one I asked for to be made fresh. They could just take this stuff up. I started to watch him this time. Every time they took a piece of meat out of the back. They took it out of the warmer. It was not made fresh. I know you can request a fresh Burger made from Burger King. They did not do that. I have talked to the manager. Her name is Flora. She argued with me about it was fresh. I watched them take it out of the warmer. It was not made fresh. Don't know why you have to argue with the customer. But hey that's one of their two point two stars in Baytown Texas Burger King.

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    Customer Service

    Reviewed Nov. 22, 2023

    I used to go to Burger King all the time, even my kids loved it. But that all changed one fateful day. I was going to burger King with my wife and kids like an ordinary Tuesday, but when I and my wife ordered a Whopper, and we bit into the burger, as my wife was enjoying the burger, I bit into something hard, something weird. As my suspicion increases, I decided to say it out loud "hey, I bit into something hard. " My family gets confused, I take the burger apart and I find a white hard object. I take the burger back to burger King and I say "what is this in my burger!" They respond "Oh we are so sorry! How did that get in there?" I ask "what is it?" They don't respond. I ask again with a higher tone of voice "WHAT IS IT!? " They respond this time. "Uhm a tooth sir." I say "I am never eating here ever again. NOT ME, NOT MY FAMILY, GOOD DAY SIR!"

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    Customer ServiceTechBilling

    Reviewed Nov. 18, 2023

    Cashier was rude, when asked a simple question, she ignored me and didn’t come back after I asked to add to my order. When she finally came back for the payment she said I had to go to the back of the line to add to my order when I was already at the window. This was at the Vero Beach Burger King on US 1

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    Customer Service

    Reviewed Nov. 15, 2023

    On Veterans Day November 11 2023, I was told that Burger King was honoring veterans with a hamburger. I was in the area on Fredericksburg Road in San Antonio, Texas and the woman behind the counter, sighed in an exasperated manner and said "I can give you a drink". As I was leaving, she said "You can have this hamburger. Somebody left it and it is only going to be thrown out anyway." Well, I thanked her but when I went outside, I took a sip and the drink was mainly ice. I thought about the attitude so I threw both away. What a ** way to treat a veteran. Never again will I patronize that business. NEVER!

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    Verified purchase

    Reviewed Nov. 13, 2023

    This is for a specific Burger King on Anderson Snow Rd in Spring Hill, Fl…We have tried to use this store many times, as it’s our local store, and have been disappointed each time…Food cold…old or very small portions….it’s the last complaint that forced me to write this. We decided to give them one last chance and ordered the new chicken wrap…Another disappointment…My first bite was of lettuce, by the time I finally got to the chicken I realized it was the size of a chicken nugget. It’s too bad as the final taste was good.

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    Staff

    Reviewed Nov. 8, 2023

    Going thru the Drive-Thru at Burger King in Coos Bay, Oregon I was having trouble finding the items I wanted and the p;erson taking my order happened to be Chritina the Manaqger. She was so patience and her suggestion were very helpful. Like she said everything will be hot and to our liking. Chrisina was right and so helpful I went thru her drive-thru again and she was manning the mike. I said hi to her and said I'm back again and she laughed and asked me my name. Very nice resturant.

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    Sales & Marketing

    Reviewed Nov. 3, 2023

    I used to like Burger King but so tired of their commercial YOU RULE.. Will not be going to Burger King anymore and it was my favorite. Why are you putting so many stupid commercials.. Your food is good but need better ad campaigns.. YOU RULE doesn’t do it..

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    Reviewed Oct. 31, 2023

    Burger King, Greenwood, South Carolina, in town, Main Street my wife and I were hungry so we pulled up to the drive through. We ordered the BK whopper Jr. Duo, which btw are the size of a 3” slider. We also ordered 2 large fries which one was full and the other large fry was only half full. We ordered 2 large Sprites because they said they were all out of Coke. We pulled to the window. They handed me one bag with 2 whopper Jr, one drink and one large fry. We told them the order wasn’t correct. They gave us the other sprite and another fry. We stayed in the parking lot of BK. We opened up our burgers. They both were COLD. The 2nd fry was only 1/2 full. The both sprites was all carbonation, no syrup.

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    Punctuality & Speed

    Reviewed Oct. 26, 2023

    We order once a month from Burger King. Our soda lids were a bit yellow with a smell of pee. I tried contacting the store manager and no luck. If and when you order from these fast food places, take your time making sure your meals are safe.

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    Reviewed Oct. 26, 2023

    I went to Burger King at Gratiot and 9 mile. Ordered a Whopper Jr. and small. The small fries were terrible. Fries were all dried up. And cold so I went back around and asked if I could have new fries as these were terrible. She says they just made up some new fries. And when she gave me the new fries, they were just like the old fries. Dried up, hard, cold, nasty. If I'm paying 3.00 for a small French fry I would like them to be fresh please. Won't go back.

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    Punctuality & SpeedBilling

    Reviewed Oct. 20, 2023

    I went to Burger in Warren, Rhode Rhode Island on Metacom Avenue. I waited in line for 30 minutes. When I got to place my order the lady said pull up to the first window. Once I got there she then tells me no credit cards. Only cash. I asked why she did not put a sign up or tell anyone in line, and she said, "I could not tell anyone because corporate would get mad and I would get in trouble."

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    Customer ServiceStaff

    Reviewed Oct. 15, 2023

    10/ 14/ 23 North Lauderdale of 441 1267 s r 7 N Lauderdale. The manager and the rest of employees were playing with the phones and not responding to customers. Total disrespect for the customers. I will never go back to Burger King again.

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    Punctuality & SpeedRefunds & Payouts

    Reviewed Oct. 14, 2023

    Waited 20 min for a burger and 1 fry. They serviced the window and everybody at counter waited. Got my money back. Told to stick his food. All counter people was complaining. A lot left last time for BKIng.

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    Maintenance

    Reviewed Oct. 14, 2023

    Music is sexual and inappropriate at times. Song played...Lipstick Lover...inappropriate!!! Food is tolerable, good but cold. Clean and nice people. Soda machine not working...Empty parking lot.. Drive thru seems to have people, but inside could use some improvement

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 14, 2023

    I have to say I usually don't leave reviews yet, this was much needed. Firstly, Burger King is one of my favorite fast food spots to eat when I'm in a hurry. I live close to 380 E. Merritt Island Cswy. I stopped going especially at night, the staff is horrible, and lazy, especially rude in the drive-thru. There is an older woman who is usually there almost every night, extremely rude and aggressive when speaking. She rushed my order as well. So, I have returned to coming in the mornings and afternoons instead.

    I met a very nice young lady named ** who is now taking over the store, I can already see a difference. "She smiles constantly!" You don't get that often, it made me feel warm and welcomed. Also, my food was fresh and hot. The atmosphere was extremely fun, and exciting. They went all out on the Halloween decorum. The kitchen staff is also really friendly. They know what they’re doing and what they’re talking about, and you can tell making the customers happy is their main priority. Do yourself a favor and visit this lovely chain. The service now is unmatched. The staff truly cares about your experience.

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    PricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Oct. 6, 2023

    Burger King in Rice Lake. Was very dirty, sticky, and gross. The tables were not clean, floors sticky and garbage lying around. There were no condiments anywhere. Went to get my drink and it was clogged and shot out all over my clothes. For the prices they want I can go to a restaurant and be served and have ketchup, salt, pepper, mustard. I didn’t even touch the doors or go in bathrooms. It was a slow time of day and the employees hid in the back. Someone could have been cleaning and filling products. Never will go back there. Too eBurger King in Rice Lake. Was very dirty, sticky, and gross. The tables were not clean, floors sticky and garbage lying around. There were no condiments anywhere. Went to get my drink and it was clogged and shot out all over my clothes. For the prices they want I can go to a restaurant and be served and have ketchup, salt, pepper, mustard. I didn’t even touch the doors or go in bathrooms. It was a slow time of day and the employees hid in the back. Someone could have been cleaning and filling products. Never will go back there. Too expensive and not worth the prices.xpensive and not worth the prices.

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    Customer ServiceSales & MarketingPriceRates

    Reviewed Oct. 3, 2023

    Ordered delivery for the first and last time. Premium pricing for delivery averaging around $13/14 per meal not including tax, tip, and surcharges. End up paying around $75 for 4 meals and a few extras. Order was missing an entire meal and parts of others. Contacted customer service and they offered me a coupon for $10. What was delivered was sub-par at best. Never again Mr. Burger King, never again.

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    Customer Service

    Reviewed Oct. 2, 2023

    I just came to Burger King with my dad and they had a great customer service. They have patience with customers. Also, they made good food such as burgers (whoppers). Fries tastes good too! I will most likely come back again.

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    Punctuality & Speed

    Reviewed Sept. 29, 2023

    Horrible service. Drive thru stopped dead. Went inside and was ignored. Won't be back. Workers were laughing and unconcerned and were laughing and slow. Like I said ignored my presence. Don't go in the morning.

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    Reviewed Sept. 28, 2023

    Very pleased with the service he provided. I will be coming back. Thank you very much. Burger King in Eureka. Is a great place to take your family. Great service and food. Clean restaurant. I have no complaints.

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    Reviewed Sept. 23, 2023

    My wife and I came to this BK for dinner and it was so good. The service was so good and the food was very good and made just how we wanted it.. We recommend everyone to come to this one if you want good bk food!

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    Reviewed Sept. 21, 2023

    Lewiston store NEVER gives sauces. I have stopped going there for the last few years and tried today but no sauce at all for 2, 12 PC nug meals and a MD. O ring. How hard is it to put sauces in the bag and get the meal right, they asked and repeated it all. So done with BK!

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    Staff

    Reviewed Sept. 13, 2023

    We recently moved to Mechanicsville. The BK in the old town got our order wrong 85% of the time and only had Caffeine-free Diet Coke maybe twice in 13 years. Burgers tended to be wrong, like warm, & sloppy. This Mechanicsville BK is wonderful. Great food and polite employees. Our orders have been perfectly done and hot. The gentleman manning the drive-through realized that I was a bit hard of hearing and he adjusted his headset so I could hear better. Very conscientious to the customers. A blessing to our town.

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    Sales & Marketing

    Reviewed Sept. 6, 2023

    You used to be able to get a charbroiled burger. Now you get a steam blend gray looking white burger. Why your burgers used to be so tasty, fresh and freshly grilled in chargrilled now you just leave them in a steamer to cook. They taste terrible. The only thing that taste good is the fresh lettuce and tomato and pickle on it and if you ask to make it fresh, they still give you a grade steamed burger. Do you not chargrilled your burgers anymore. It looks so different than what you guys advertise. It’s nice juicy char grilled burger.

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    Customer ServiceStaff

    Reviewed Aug. 11, 2023

    This review for Burger King - 1313 Broadway, New York, New York. This is the worst BK I've ever seen in my life, the team there is very rude and poor service and it doesn't look clean, I went there to pick up my order. They skipped my number and didn't listen once I picked up my phone and told them I will post this video online. They started to listen. I won't order from this location anymore.

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    Verified purchase

    Reviewed Aug. 8, 2023

    I am a BK regular and this one is the worst by far. They need a good manager. 3 times I've been here in 30 days and stale bread, the beef is ok but chicken and fish is old too. I will travel to Mira Mesa or Imperial Ave to get the food you guys are famous for because clearly it not here!! Thanks for taking my money.

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    Punctuality & Speed

    Reviewed Aug. 8, 2023

    We haven't been to Burger King in a long time. We decided to give it a shot. No more. They made both burgers all the way. One was supposed to be lettuce and pickles only. The tea was spoiled. We had to wait over 30 mins in the drive thru for that meal. And it was gross. I'll go back to McDonald's.

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    Reviewed Aug. 3, 2023

    How are you a burger restaurant without beef in the largest beef producing province in Canada? That will be my last visit. There were at least 30 cars in the drive through on August 3rd and we all wasted time and fuel only to leave empty handed. This is the only Burger King in a city of 125,000 people. You have a monopoly and yet you blew it. Your franchise should be removed. What a disgrace to your brand.

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    Punctuality & SpeedStaff

    Reviewed July 21, 2023

    I'm in a Burger King, it's taking forever to get my food. And a Guy at the front an employee has his underwear showing. It's just ridiculous. I won't be back. I will tell everyone I know not to frequent this place.

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    Refunds & Payouts

    Reviewed July 20, 2023

    Received Food through drive-thru. I asked for extra mayonnaise and it was a big glob on the sandwich. The meat was cold. I returned it & asked for a hot sandwich. I think they placed it in the microwave because the bread was hot and tomatoes were warm. Very dissatisfied to the point I threw it in the trash...Money wasted. Store #5181 Greensboro, NC

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    Customer ServiceContract & TermsPunctuality & Speed

    Reviewed July 17, 2023

    Very terrible service in Burger King. First time to see such rude waitress in fast food industry. Asking for beef sandwich, waitress straightforwardly Said "No", cold face, which seems I owe them money. No patience at all, very rude. Absolutely Burger King won't be able to compete with KFC, Wendy's, McDonald's at all, won't buy any in any Burger King.

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    Honesty & Transparency

    Reviewed July 10, 2023

    The online offer are a lies? You will pay more that at the counter. They take your money in advance and tell you they don't have half of our orders. Even better: the store closed down years ago! Cheapest scammer from all I seen so far!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 30, 2023

    I walk in and was greeted by a brunette, she looked to be a teen but nonetheless best customer service unlike the times I’ve went and was kinda yelled at by other employees. :( But she was really nice!! And very quick to do her job.

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    Customer ServiceTechPunctuality & SpeedStaffTransparency

    Reviewed June 19, 2023

    I am beyond shocked with my recent experience at Burger King located at 45114 Ford Rd, Canton, MI 48187. I went through Drive thru just now. After about a minute as no one said anything so I just said Hello Hello twice and the server at the other end flipped at me and telling me that there is something call patience and he is busy helping others. I told him that how would I know what you are doing. Usually someone greets you as soon as you pulled in and tells you to, "Please wait and I will be right with you."

    As I came to window to pick up my food I asked the guy that who was the person on the microphone. He is like, "I don't know." I did told him to tell him to be respectful next time as I didn't know he was busy without him telling me. The rude rep came back and started to scream at me and callings rude and grinding his teeth and looked so mad. I am still beyond angry with this kind of awful customer service. I wish you look through your recording and reach out to me with some kind of explanation. And none of his colleagues said anything or stopped him. Insane and ridiculous. Will be filing official complaint with Canton Police. Very rude and will never go back.

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    Staff

    Reviewed June 19, 2023

    I went to a Burger King recently with some family to try it out, we hadn't been there in a while. I'd gone with my grandparents and baby brother and the problem with this was that my grandparents only spoke Spanish, and my baby brother wasn't the most talkative. This became evident when I'd gone up to order and none of my other family members could order.

    I thought that this would annoy the person taking my order, as not only were multiple languages being spoken, but also we were changing our minds on what to get quite frequently. However the person taking my order even with the changing of the order and the confusion of language, they were very patient and had a smile on their face. Even after we had ordered we realized that we did order food to take home, and upon coming back, the person helped us out and took our second order successfully. Overall we left there having had some good food and a new appreciation for the employees at Burger King.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed June 12, 2023

    The WORST EXPERIENCE was the customer service we experienced at Burger King located at 801 E Scott St, Tampa, FL 33602: I was extremely disappointed with the customer service at this Burger King location. During our recent visit to the restaurant, my family and I were mistreated and yelled at by an aggressive, rude, and racist male employee. He made us feel horrible, and we waited for more than 15 minutes for him to turn around and address us.

    Not only did he show a lack of respect towards us, but he also mistreated his coworkers and other customers. He yelled at a woman who politely asked for water, and he even threw a coupon at us when we attempted to translate a situation with another customer. The experiences we had resulted in several families leaving the restaurant.

    Overall, the behavior we experienced from the employee we encountered was completely unacceptable. It made everyone around us uncomfortable and upset. I hope that Burger King takes action to ensure that such mistreatment does not happen again at any of their locations, as it goes against the values of good customer service.

    I would not recommend this location to anyone solely due to the extremely poor customer service. It is not acceptable to be yelled at and mistreated when visiting any restaurant, and it was a truly disappointing experience.

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    Punctuality & SpeedStaff

    Reviewed June 11, 2023

    The staff is very friendly and efficient. Food is always great. The store is always clean. I go here a lot because of the friendly people and great service. Ms Wendy and the ladies are great at their job and the service is always quick.

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    CoverageTechRefunds & PayoutsStaff

    Reviewed June 5, 2023

    We went to Burger King. They got our order wrong twice. On the third time trying to get a simple chicken sandwich They just put the ingredients we said wasn't on it in the bag, some kind of ranch in a open cup in our bag (wasn't suppose to have ranch on it!). Was suppose to have mayo. The manager wouldn't give us a refund. She claimed they replaced it so couldn't give refund. But the replacement wasn't what we ordered any of the 3 times we gave them to make it right. I was so mad at how she treated us I almost threw the food back over the counter at her.. This was athens burger king. Manager named Shannon on mid shift. She needs to be fired!!!

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    Sales & MarketingHonesty & Transparency

    Reviewed June 3, 2023

    Visited Burger King last week, and ordered 4 Whopper. The ads and pictures are very misleading, one tomato slice is what they put on all Whoppers. I asked the counter person why, and he said that’s how they are told to make them. Everything you see has 2 slices, but that isn’t the case…

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    Reviewed May 24, 2023

    I was given the Spiderman burger which the cashier pumped me up about to find mold on bread at I had eaten some of the burger. I was offered another one lol! And let worker know that I had a horrible experience no cash back. Nothing but another burger. I didn't eat. Now I feel sick. Steer clear of Burgers King's Spidey mold burger.

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    Customer ServiceStaff

    Reviewed May 13, 2023

    Won't make the food plain and is very rude to customers. Lazy staff and rude manager, dirty staff and environment. Again they don't listen to the customer and poor quality food and too lazy to make a plain burger.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 3, 2023

    This particular store has an issue with customer service, the first woman that took our order was great but she forgot to give use a receipt at the first window, just my card back. Then the gentleman manning the second window was awful. He told us to go around to the front and park, cause they had to wait on fries. Sure, that’s normal and fine. We sat there waiting for 15+ mins, and still nothing. I finally go inside and the store manager was polite and fine. The young gentleman that had been manning the window failed to give me one of the items I ordered and failed to take accountability for a simple mistake he had made. Instead he played dumb like he had no clue what order I was talking about and they also failed to give me my receipt initially. I am very unsatisfied with this particular location and I believe retraining is in order for some of their staff.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 29, 2023

    Horrible delivery with missing orders. Simply AWFUL, DISGUSTING quality. BK hits the low! I'm not upset, I'm very mad and will avoid their trash for life. I have contacted cs via app and explained that it’s unacceptable to order 4 and receive 3. It's happening more often than expected, food quality is not bad, it's awful. None of kids has finished his meal. CS response: "We apologize for this inconvenience, here is your $3 coupon attached for the next order." Seriously BK? I can definitely guide you and navigate where and how to deep to stick your $3 coupon. Better to send this $3 to your boss to buy one of your whoppers. Highly recommend to avoid BK. I'm preparing a major complaint to BBB, 311.

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    Staff

    Reviewed April 3, 2023

    I love to go to Burger King, the staff members are always very warm and kind with me and my family, their food taste good and their coke cola is not watered down, their sauce is good, their meat is cooked, and I am always smiling after BK. :)

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    CoveragePunctuality & SpeedStaff

    Reviewed March 23, 2023

    The workers at location inside Newport Mall Jersey City, are slow, lazy, no energy and do not care about the customer. This incident happened twice. You wait for a while, they place the food on counter and do not notify you. So your food is just waiting after your initial long wait. My burger was covered in Mayo, which was gross. I'm momentarily handicapped and in crutches. I already waited long enough and decided to just eat the food although I was unsatisfied. I asked if the food was in the bag and the cashier lady said no. Which turns out later that it indeed in fact was mine. She's done this in the past as well. The cook has no real motivation for what he does. If neither of them want to be there, move out the way and let someone else grab the opportunity.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 10, 2023

    I went to Burger King in Inshore Montego Bay Jamaica today and I was in the line for over 30 minutes. The same cashier that was cashing the food was the one helping to serve the drinks, putting the receipt on the brown paper bags and also to serve the meals while the others are there up and down. There was a lady at the front serving the handing over the meals to the customer, I approach the lady and ask if since the cashier is helping her if there is another cashier available, the girl was rude to the point she told me she will spit in my food. Because of such the cashier ask another person to prepare my meal. Please stay away from Burger King in Ironshore. I took the girl picture but I do not see an option to upload the image. I also send a message to the manager as this needs to be address and she needs to get fired.

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    Reviewed March 2, 2023

    After we had ordered our food there was sweet and sour sauce that was missing from it. I went to the cashier and he refused to give me sweet and sour sauce but I had to buy it for $76. When you buy chicken nuggets or chicken fries they're supposed to come with it but when I asked him he rudely said 76 cents each and the redhead manager didn't do nothing

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    Customer ServiceSales & MarketingStaffBilling

    Reviewed Feb. 27, 2023

    Burger King on McFarland in Tuscaloosa Alabama, 02/27/23 drive thru cashier was rude and inconvenience. I placed an order with a coupon at drive thru then I pulled to the window and asked her do she needs the coupon and she said yes. So she saw me taking it apart from the burger king coupons. She was like, "Gosh don't worry about it. I'm on a drive thru timer," on which I understand. So she gave me my total and I gave her my credit card and she slung my food and sweet tea out the window to me and slammed the window. She didn't say thank you nor did I receive my receipt. So I see now why there were just me and another car there. They're rude.

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    Reviewed Feb. 3, 2023

    I use to love Burger King's hamburgers but they have really went downhill over the years. I guess that is why they are closing restaurants all over Sacramento CA. Their food is served cold most of the time and the ingredients are not fresh or even ripe much of the time. I thought it was just the Burger Kings by my home but those located 30 miles away have poor food quality too for the most part. It is too bad because they did have a good burger back in the day. In the last three years I have tried four different Burger Kings and are not up to the standard they were 20 years ago. Maybe all these are owned by the same owner here in Sacramento and if so please sell them and let someone who knows how to run a business buy them. Quality control is seriously lacking.

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    Verified purchase

    Reviewed Jan. 22, 2023

    Burger and fries were cold. Bread was so old and dry it fell apart when I touched it, no mayo, ketchup nor mustard on sandwich and 1 piece of lettuce, 1 pickle and 1 small tomato. The only thing right was the drink. Worst burger I ever received. Not ordering again from here. This was in Lafayette Louisiana at the Pinhook location.

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    Staff

    Reviewed Jan. 21, 2023

    We live in Murfreesboro, TN. Tried to get service at two locations within 5 miles of our home. Both were closed at 6pm. We could see people in the store, but the doors were locked. I am not a happy would-be customer. I think that if you can't keep employees long enough to serve in the dining room or even the drive through it might be time to activate a robot. I can't say I will try again. I think I will just make my own onion rings and then talk about how mine are better than yours and at least I got to eat them since you couldn't be bothered to be open.

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    Price

    Reviewed Jan. 5, 2023

    BK sandwiches have always been a delicious comfort food for me… until they changed the mayo. The mayonnaise is so bad now I can’t eat there anymore. It tastes like budget miracle whip and it’s disgusting. Also, “value” fries, “value” drink, and the old cheap $1 burgers like Rodeo or chicken Jr used to make a $4 or $5 meal and it is now close around $10!! That’s like a 100% increase!

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    Staff

    Reviewed Dec. 7, 2022

    Every morning I stop by for my breakfast number 6 large with 6 creams no sugar. Today I was there at 8:52 am. JANEE is in the exit window and takes my order. Very pleasant lady always with a smile. She really represents Burger King with a professional manner. Her uniform is impeccable and deserves $$$ for the holidays.

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    Maintenance

    Reviewed Nov. 23, 2022

    I ordered a double whopper with no onions and no Mayo, and instead get a burger with just lettuce and meat. I also I asked twice for barbecue sauce but didn’t receive any, also I’m limited time for my lunch break. :) So thanks I won’t be going to another Burger King for a while.

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    Punctuality & SpeedStaff

    Reviewed Nov. 21, 2022

    I walked in to Burger King and order a Whopper, Fries and a Coke, from the kiosk. Waited 15 mins. I was angry, the only thing they seem to care about was the drive up window. I came and said, "Where is my food," they said they'd get on, 10 mins still no food, they locked the doors and let nobody come in. Now this is just pathetic. They need a new crew!

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    Verified purchase

    Reviewed Nov. 2, 2022

    The floors in the dining and order area are nasty. The bathroom floors had so much grease that I couldn’t stand urinate. Kept slipping and sliding. The cashier wouldn’t give a receipt for a cash transaction. Said they were out of receipt paper. 2455 State Road 207 is the location. 11/02/22. 11 Am.

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    Staff

    Reviewed Oct. 28, 2022

    As a vegetarian, I thought I was making a healthy, ethical choice when I ordered an Impossible Burger from Burger King in July, 2019. Within an hour, I started having severe stomach pains. I've never been so ill. The symptoms were like malaria: severe stomach cramps, chills, shakes. I eventually went to the emergency room, but they had no idea what to do. Never suspecting a problem with a plant-based product, I thought it was food poisoning.

    Over the next couple of years, I had reoccurring problems (bloating, constipation, severe pain), and I eventually figured out that Impossible Burgers and Beyond Beef were the cause, but by then, my digestive microbes and enzymes were so out of balance that I had to stay on a FODMAP diet. Any amount of alcohol, onion, garlic, peanuts, etc. brought on all kinds of digestive problems. A dietician now has me on a regimen of supplements in an attempt to regain a balance. I'm never eating this fake meat again. I wonder how many others have suffered similarly. I can be reached at **.

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    Punctuality & Speed

    Reviewed Oct. 25, 2022

    They've made the classic chicken sandwich a lot smaller. Not as good as it used to be in the past. Burger King has gone down hill....and rolling fast.... What happened to the good old days instead of woke days.

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    Staff

    Reviewed Oct. 15, 2022

    Burger King in Battle Creek Mi at 8:40 am on 10/15/22. Employee named Amy with Red/Pink hair accused me of snatching my cc back at drive thru and proceeded to come OUT RESTARAUNT to threaten and scream at me. Manager made no effort to intervene. Terrible service and management.

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    Burger King Company Information

    Company Name:
    Burger King
    Website:
    www.burkeandherbertbank.com