Xoom Money Transfer Reviews

I contacted Xoom first by email because they say that you need a USA account to be able to transfer money, and since the account I planned to use was in Puerto Rico (a territory of the USA) I wanted to know if they considered that as if it is in the USA, and I explained exactly that, I received an email telling me that you could only send money from the USA, and only that, not if Puerto Rico is considered part or not, I send another email with the reference to the first email and asked again, and was told to call them. I send another email telling them that I was out of the country, I was in Spain, and I couldn't call them, so they again send an email telling me to call them.

Xoom is a stupid app, it’s just a waste of time. I sent money??? It returned for no reason & came back in my account after a week instead of transferring country, it was really embarrassing for me to use the low standard app, because other person was really needy and I couldn’t help him out because of this Xoom.

Before I chose to send money to India through Xoom, I called their customer service number on two different occasions to verify the time they would take to make a transfer. Both times I was told 4 business banking hours. I go ahead with my transaction at 9:11 a.m. today 11/29/18 thinking the transaction will be done by end of today. To my surprise, I find an email has been sent to me that the money will reach the party in India by December 6! I called customer service again only to be told that in some rare cases a bank to bank transfer can take more than 3-4 working days. I asked to speak to a supervisor since this information should have been shared upfront.

First, I have excellent credit and already have multiple PayPal business accounts with decent volume for PayPal. I was directed to Xoom as a means to send an emergency transfer for a family in need in Brazil. Almost one month later the transfer never went through and my account was closed without any explanation. When contacting customer service they advise you to reply to the email received by Xoom. Xoom sends a reply including the following text 'We are unable to provide any more information regarding this Issue and any future correspondence will not be answered.'

Actually for me Xoom has been the best company for sending money to the Philippines and to Mexico. Western Union charges $20.00 dollars transfer fee to send $150 dollar wire transfer plus they take 3 days to deposit the money into the bank account in the Philippines. Xoom charges $5.99 dollars transfer fee to send $150.00 dollar wire transfer plus the money is in my son's bank account in one hour. I am not sure how Xoom works for sending money to other countries, but I have used it 4 times per month for sending money to the Philippines and never had any problems.

I have been a member of PayPal since 2008. I have had an emergency situation arise, of which it still exists. This is why I chose to avail myself of Xoom. I am an expat but my bank is still in the US, of which I only have one. I explained to Xoom that I needed to send money to myself and that this was the most expedient way to do that. However, even after providing appropriate documentation my transaction was still canceled! And they will not let me use their service at all now! As a longtime PayPal member I am extremely disappointed with this. I am seriously considering leaving PayPal as well.

I initiated a payment from my US bank account for transfer to my friend’s Canada bank account. They received an email the transaction completed but they never received the money. Upon calling Xoom after 7 days, Xoom initiates a refund back to my account. I called customer service and they said there was technical difficulties so the money did not go through. They offered No help other than tasking me to try again.!! Never use Xoom. If there were better alternatives, I would never use PayPal for this.

I tried sending money to my own account in Europe. Got the dreaded email to call for verification, which I did. Then an email requesting bank statement, ID, and phone bill. I sent the first two but as my phone is provided to me by my company, I don't get a phone bill. Xoom rep response was that a phone bill was required. What the heck does a phone bill have to do with verifying my identity and account? Ridiculous verification requirements and I would not recommend.

I had initiated money transfer to India on Nov 15th and still money didn’t deposit in the account. I called them couple of times and they aren't telling Punjab National Bank is experiencing issues and they cannot deposit right now and they are continue telling same since Nov 16th and today is Nov 19 end of the day and they still says the same. They are not giving option to cancel my funds too. Why you guys are in the market when you are not able to meet the deadlines committed by you guys which says you will deposit money to India in 4 hours. It’s been more than 5 days and you guys are telling me the same reason Punjab National Bank is experiencing issues and which are not resolved and there is no ETA. Horrible service and goodbye to Xoom.

They lied. Their system is illogical. And their dealing with customers is stupid. More hold time, please more. Canceling transaction. They said money would be transferred within 1-2 business days. It's been more than a week now. I just talked to them, and they say it will take 3-4 business days! What? I attempted to send two transactions. One of x amount and the other of a similar y amount. They asked for elaborate verification documents for both amounts (my ID, my paystubs, my bank statement? But sure I played along).

I was trying to send money to a family member for an emergency. Xoom announces that the money will get the destination in minutes. After I did the payment I got a message that the transfer was pending. The screen show a message that the money was available after 2 hours but this never happened. After 5 hours, I received an email stating that they to call Xoom to confirm some information. I called and they ask me for copies of 3 last bank statements, copy of my ID. I was not requesting a loan from Xoom, I was trying to send some of my money to someone. I was trying to send only $91.

Trying to transfer some money. They canceled transaction, didn't gave specific reason. "WE consider security as very important." Called them, emailed them to resolve it. Seems like no one cares. Calls always goes to offshore location who have hard time understanding our English. Guess what, I ended up transferring directly from my Bank of America account without issues.

I absolutely love Xoom to send money to my fiance in Mexico when need be. It always arrives fast and the fees aren't crazy high like most other services. I highly recommend Xoom and will definitely keep using it.

Wanted to send $150 to Romania and I was asked if I am a relative of that person and what is the reason I send the money. When I declined to respond I was told that they cannot fulfill my request. This was the first time trying and the amount is very small. No explanation on why they need to know. You can send larger amounts within US but this small amount was not acceptable. And by the way, their conversion rates are really bad! Do not use this service - this is my advice!

My daughter and I made great friends with a woman in London. We even opened a business there with her. We are very excited about it. I sent a small amount of money via Paypal to her but we needed money to go directly to our bank account there so that is where Xoom came in. I sent a small amount--$300usd and everything worked great. I attempted to send more a day or two later and Xoom delayed it and requested my USA bank account verification. So, no big deal-- I jumped thru hoops and sent it. It was like a $300 transaction. They denied it and me from doing any business with them--with ZERO explanation why. My account easily goes thru $10,000 a month in money in and out. When I queried it--The lady that talked to me acted so so pleased to be able to turn me down. Hope you guys have a better experience.

Had last used Xoom in 2015, pre PayPal. Tried to reset account by forwarding new email address. Didn't work, spoke to customer service (in Philippines, no US based phone service center). Xoom had my residential address incorrectly noted in database. Would not sure their address discrepancy. Had to create new account. Was quizzed on who I was sending money to ($500 US), why I was sending money, how long had I known these people. Xoom requested drivers license, passport, and bank statements. Not worth the hassle, and had to repeat questions and statements many many times due to language barrier.

Transfer was completed within minutes of the transaction, making the funds immediately available. Exchange rate is one of the best for this service and now has no service charge for the bank to bank transfer. I've always been happy with the service provided.

My brother sent me a message that he's been in a lot of pain, he doesn't know how to deal with it. I advised him to consult a medical attention and of course he needs money to pay for transportation, for the fee, for the medications. Luckily, I have Xoom.com & he has his much needed help in less than a minute! A service I always trust <3.

Xoom is really Zoooom. Money reached my account in India faster than a test mail to myself!!! Super convenient and a lifesaver for those living away from family. Plus it is free of charge if you transfer $1000 or more!

It’s easy way to send money. I am now a 10 years customer of Xoom. I never had any problem and I trust them since then. I highly recommended Xoom to be your trusted remittance or to use their apps by sending money to your loved ones or transferring your money to your Philippines bank. Or savings account without hassles.

Transfers to México - I am very happy with the service. The transfers I have made are safe. The application is very easy to use. They send the status of the transfer via message and when the money have been received, people have no problem receiving it.

Fast service and reliable, the only problem when you send money to your loved ones in dollars you are forced to round it off to 100’s which is ridiculous. Like in my case if I want to send $1,140 then it’s either I have to send $1,100 or $1,200, what’s going on? You need to change your policy and bring back what was before.

Sending Money in the Philippines - Very Reliable, Customer Services, Excellent. I will recommend to all to try Xoom and you will be surprise for their services. No wait, just swipe, within seconds, and ready to pick up. How convenient to all of us...

I provided Xoom with my Recipient‘s Phone number, however Xoom DID NOT CALL him to inform him of the Xoom tracking number (transaction receipt #). This caused my recipient hardship and inconvenience: because my recipient is in bad health making it difficult for him to travel, not 1 but 2 times to pick up the funds. And This also caused 1 day delay as he had to go back another day to get the money, he badly needed, from: Cebuana Lhuillier Pawnshop Manila East Road, Taytay, Rizal. Recommend Xoom to be SENSITIVE and responsive to the needs of their customers.

I recently used Xoom through PayPal and find the service quick, safe and accurate compared to what I was using before by sending money through Money2India (ICICI bank). I am going to continue using Xoom as I find it very reliable.

I have never had any problems when I've made my monthly transactions using Xoom to send money to my bank account in Canada. I'd strongly recommend this service to anyone. I'm sure too, that this service is just as excellent for any international money transfer.

I have been using Xoom for over two years on a monthly basis. It has always been simple, super quick, and reliable. It's part of PayPal, so I trust them. It takes a few minutes to complete a transfer and the money is available in minutes. Their fees are very reasonable, especially the exchange rates, which is where other services make their money. The exchange rate with Xoom is fair. Xoom offers thousands of pick up locations, at least when sending to Mexico. I can comfortably recommend them to anyone wanting to send money.

I'm happy with the service Xoom provides. I would have given a five star but I'm still waiting for Xoom to add a comment or note section, where one could write down the purpose of the funds being sent. Other than that the service is fast, reliable, safe and affordable. Thanks Xoom.

Excellent. Switched 30 yrs with ICICI Bank Money Transfer to India. Took 3 Weeks process for my mother to get the funds But XOOM PAYPAL was swift. Quality service. Appreciate its all electronic. Thank you.

Never had a problem and if need to change name just call and will answer right away and help you with the change. Very convenient. I been at work and had the need to send money and been able to do it...

Very easy and fast transaction! I recommend anybody to use this service for any transaction they need, because is very secure and hassle free! Try it and finding out by yourself how easy it is to use it!

I always use Xoom because it is a quick and easy way of sending money. You can pick up from different locations and it is very convenient. I will refer to my friends and tell them my experience with Xoom.

Since I started using Xoom I have been very happy. 99% of the time they have been very good in delivering the money very fast. Within minutes the money will be ready to pick up. They are faster than other companies I used before.

Made sending money overseas as simple as writing a check here in the US. In the past, if I wanted to send money to family overseas I had to jump through many hoops to make it happen. Now I was able to sit down behind the computer and follow very simple instructions and it was done. Family received this in 2 days.

May was my last transaction. I paid $5:99 in the last six month. It's up for a dollar. It's too pricey. In a month my banks will be using Zelle. This will allow me to do the same transaction at no cost.

Xoom is very efficient money transfer service; very fast and efficient. Their rates are not always the best (less than market rate), but overall, recommended. Their web and mobile interface is easy to use and customer service is great.

I need to send money to my fiancee in Peru every two weeks. We used to use Western Union, but they stopped paying USD in Peru, so I did some searching and discovered Xoom. I trusted them because of their association with PayPal, which I've used for about 15 years. The money is quickly available, in dollars, at a bank near her and we've never had a problem with transfers. I'm very happy with the service.

Been using Xoom since its inception without any issues. Paypal was wise not changing a web interface that is NOT broken. Normally such changes result in a slow and overly complicated site that looks like it was designed by a committee. Transfers are smooth and informative.

Love sending money with Xoom. So convenient, fast and easy. Please keep the hard work in the money transfer business. I was talking about Xoom with my Guatemalans Coworkers. It is definitely the best and easy way to send money to your family or straight to your bank account. :) Thank you guys.

This by far is the best way to send money to the Philippines. As long as a recipient has a bank account. They could receive remittance within hours. I have experienced that BDO remittance was done as soon as I confirmed the transaction. As long as you send $200 USD from a US bank account, the transaction is free. No more going to Western Union or Money Gram to send money, just use the app, confirm the transfer and you're done.

I have utilized the Xoom on many occasions, and in every instance they have exceeded my expectations. Their process is very simple to initiate, track, and complete. I am extremely satisfied with the awesome service they provide, and would recommend them to anyone wishing to transfer money securely and easily.

I have been with Xoom for three years. Never had a problem with Xoom. They are very fast in sending my money overseas and I am happy with them 100 percent. I would recommend them to anyone who are interesting in sending money worldwide.

Very reliable in many ways... On time, texting me upon starting the process or sending of the amount, tracking the transaction is simple and the last step of reviewing before authorizing the order is very helpful.

Why is it that some of the location where my recipient like Cebuana in Bangued Abra giving them the hard time to release the money even you have the correct control no. and the teller are asking gifts from the recipients like Xmas gift. It should not be. That's why I am using Xoom. I thought this is the quickest to receive the money but I was wrong. Hope you will take actions on this matter because it makes me stressful esp. when my recipients needs the money right away. From my place to the location where I get the money is 20mins and my recipient have to commute and the fare is 100.00 1 way. Thank you.

I haven’t been able to use the app. It freezes I have been going into google to do my transaction. At the beginning it was super annoying to wait to have my transactions. Review now is fast and easy which is what I was looking for.

I sent money to the Philippines and in a few seconds had it deposited in an account back home. It's amazing. The reason I have always depended on Xoom for the last 12 years. Fast, efficient and reliable.

I had no idea that it was possible to transfer money from my account in the US to my account in Colombia so fast and so easily! I am so impressed... and will recommend Xoom to all my expat friends who have to transfer money from one country to another.

They have good service to customers. It's easy to send money. The receiver has no problem in getting the money. All the transactions are transparent. Everything is shown. I am always updated in everything. I use Xoom in all transactions to Philippines. Thank you Xoom.

Excellent follow up and updates on status of transactions. Amazing service. Reasonable pricing. Reasonable exchange ratios. I have used it to different countries with the same, consistent results of quality service and reliability.

This is a really great service and I have been very happy using it for the past several months. It's easy and convenient for both myself the sender and the person receiving the funds. I am a former Western Union customer and you guys have them beat hands down. As long as the service remains the same, I will be a loyal customer for a long time to come.

I been using this company for about over 5 years now, and I can’t remember having any issues with it. I would recommend this company services to anyone, as a matter of fact I have recommended this company to a friend. Don’t know if he ever use your services though.

I use Xoom at least once a month. When there is no problems with your transaction, it's one of the best services I have used. However, if for some reason you run into issues as I have in the past. You could be looking at weeks to months before your money clears or is refunded and you get little to no help from Xoom. I spent countless amount if hours to get my money through and it took over a month. I get it, sometimes it's beyond their control, but someone needs to take responsibility, for now, it will not be Xoom. So in summary, great service, until you run into issues. Also note, I still use Xoom once a month. :)

On November 3rd I made a transfer to an account in Mexico specifying name and address of the recipient account, due to a typo the money was sent to a different account number on the same bank (Banco Azteca), as soon as I noticed that the money wasn’t in the account I let Xoom staff know, after 2 days and a half I haven’t received any notice about my lost money.

Pretty easy to use, competitive money exchange value and money the same day. Grey service overall, I can deposit my money anytime anywhere from my banking account. I don't need to spend time going to a special place, I can use the rest of my day to do other things, doesn't take more than 5 minutes, very convenient!

Money sent were received quicker. Receiver received the money within an hour. Fee is reasonable and fair. It serves its purpose during necessity time. Additionally, I love the convenience of sending telephone loads to my family anywhere. Customer service is quick in helping. My information is safe. Requirements of valid id’s for recipients to pick up the money helps safeguard the funds.

I have an urgency to send $7500, but Xoom took 15 days to send. And still the last transaction still in process. More over, you send me a email saying cash picked up already but we still didn't. I can't rely on Xoom to send money in urgency.

Went off without a hitch. What I would like to see is this: if I give repetitively to someone, same person, same country, same amount, simplify the process for me. It could be a quick clicking of a box and it's done.

It is an excellent money transfer service to India. I am very satisfied and would like to recommend to my friends. I am using this service for many years without any issue so far. Even if occasionally any issue occurs Xoom team promptly resolves.

I have been sending money thru Xoom since 2016 and I have never had any problem. I like the service. Customer service is great and the rates are always good. I would recommend it. Thanks for the excellent service XOOM.

I send the money and it’s cancelled. Called customer service. They said use different phone number for another transaction and I did but it cancelled again. Sorry to say it’s a very worse service ever I see.

I had been using this app for a while and never had an issue, until a couple of weeks ago due to me canceling a transfer due to the bank being out service. I was refunded for this original cancellation but was charged twice out my card. The bank and the statement shows they with drafted twice and returned once. I reached out to customer department and sent my statement in. The customer rep stated they did not double charge my card. I requested to speak to a manager. Rep LUIS decided to hang up on me. I emailed back and they stated there was no double charge. In the email I requested to speak to a manager. It’s been a day later no manager has even attempted to call me. THUMBS DOWN???

For several years I've used Xoom to send cash pickups and bank deposits received in Philippines. I never experienced problem until bank deposit I initiated November 1ST 2018 which is All Saints Day holiday when Filipinos mass exodus cities and towns to cemeteries and honor the dead. Initiated bank deposit November 1st 2018 1:17 PM Manila time. According to Xoom transaction history, 4 and 1/2 days later the attempted deposit remains "in progress" and is awaiting completion. I called Xoom CSR 3 times regarding money never deposited into recipients bank account. Each time I received a different answer why transaction is unsuccessful.

Service is so fast and save, my family receives the money on time, sending alert to sender and recipient is nice added service, I don't need to call my family to inform them that the money is on its way. Been with Xoom for a long time, service just is just fair.

I'm amazed that usually by the time I click from the Xoom site over to my email, the money is already cleared and ready for pickup. I've used several remittance services and I always go back to Xoom, they are the best.

Xoom is by far better than any money transfer I’ve used. Very responsive, knowledgeable and alert customer service. I like also that I can top up phones all in one place. No hassle with transactions and the set up is easy. Transfer rates are affordable and reasonable. Just hoping it remains the same. XOOM is the best service and the only one I use now. Thanks.

Been with you guys like 10 years. And you guys never failed to meet my expectations, actually you guys exceeded my expectations. Your service is great. Hope you guys continue what you're doing. Thank you so much.

Transferring to Ficohsa in Honduras from US Bank - I love the service, is fast and I really like the repeat transfer button once was set up. The first time I ran a couple test with $100, since the receiving bank where I’m working in Honduras provides their account numbers with extra zeros that were not required in the system, so the first time it didn’t work, simply removed the zeros and second transfer was a success. Have used three more times with no issues. Fastest way I’ve found to return US$ back to local currency, today transferred $1000, and received confirmation couple hours later money was available.

I've used Xoom for sending money to my family in Mexico. It always has been a dependable and fast way to do it. I never have had a bad experience, so there's no point to switch to another company. Five stars with no doubt.

I’m been your loyal client for several years and I’m satisfied with your services. No problem with regards to redemption of money by the recipient and so far no untoward incident that happened in sending money to my family and friends.

I been using the service since November 2012 and I did not have any problem at all with my transaction. If I cannot login I call them right away and they will fix or resolve the issue immediately. I am happy with their service.

I was hesitant at first to try out Xoom. But I'm glad I started using this service. I can't believe how easy and fast transactions are done. Not only can I send money to the PI, but I can also load my loved ones mobile phones from the comfort of my own home. Definitely will continue using this service!!

I've been using Xoom for three years now to send money from the US to the UK. The transfers are usually very fast and the charges are very reasonable. I would definitely recommend using them for occasional small-to-medium cash transfers.

Remittance in a snap; literally in minutes. Exchange rate is not bad. Pick-up locations are available in various locations. Very convenient. The only con is they don’t offer much promos. Overall, great experience as always.

I've used many other $ transfer systems before but now I only use Xoom. It's fast, effective and user friendly. I send $ to my sister in Brazil in a regular basis and if I even mention other systems she begs me to use Xoom. We're happy with it.

I wish the website was more clear on sending limits to Mexico. I had to call a customer service representative twice before getting the answer that different banks in Mexico have different sending limits.

I understand the need to verify identity but why is it that Xoom must have my full bank statement with full history of purchases, checking and saving balances and needs to know what is my relationship to persons I am sending money to in order to process my money transfer? This is an unacceptable intrusion of privacy.

I have been using Xoom for years now. With the bank to bank transfer the money moves real fast within minutes I would say. I can trust Xoom with their security and technology to deliver my funds safely.

Thank you for your accurate and dependable services.

I've been using Xoom For years, the money is available 2 mins after I send it and my family has never experienced a problem getting the money, when I have to contact the customer service is always an amaizing experience, they are very polite and fix the problem within mins. I have recommended XOOM TO ALL my friends and family members and they all loved it.

I have been using Xoom from 2012. I never had bad experience with them before. But this time I see something weird that my transaction shows complete but recipient haven't received it. On calling customer service, they asked me for Bank Statement and they opened case to investigate. Just before I send statement (within 10 min I opened the case), I received email from Xoom stating that they are closing the case as they assume it already processed.

I am always very pleased with the speed and accuracy of the service you provide. This, coupled with a very low fee for the transaction makes Xoom a no brainer when it comes to helping someone far away very quickly. Thanks for a great service.

I always send money through Xoom because I feel confident in the service provided beyond the speed with which it is done. The money arrives on the same day it is sent. I always recommend the xoom to my friends because the service is excellent.

Hands down the best money transfer. Easy, fast, affordable fees and just best notifications when ready to pick up and when pick up. They don't even take the money the same time, they wait until the transfer is totally completely done. Excellent money transfer service. The best in my opinion. And I didn't get anything for saying this, just my honest opinion.

Xoom is a safe, fast, inexpensive, and most importantly reliable way to send money to loved ones in another country. I love the way it stores my info and sends me confirmation notifications once the transaction is successfully completed. I've tried other transfer services but I like this one the best! I definitely recommend it.

I am so pleased of Xoom service, I used to go to credit centers, stand on the line, every time fill out forms and higher funds transfer fees but what a PERFECT Service XOOM provides that in a matter of a few seconds the funds are sent to your loved ones from your own mobile or computer. I could be never satisfied more than Xoom. Thank you so very much <3.

So far everything is good, the only thing will be that sometimes some of my transaction take more than 7 or 8 hrs. To complete I guess is depends the bank institution that is receiving the deposit that takes too long to verify and accept.

I'm most impressed with your expeditious money transfer services. I haven't experienced any problems. All my have been completed within minutes or less of my transfers. Also your rates and customer service is amongst one of the best for me. Opposed to Western Union I'm very impressed and I shall continue using your service. However if you had a point system whereas the more you utilize you can earn enough points to reduce the amount of your transfers or possibly obtain others free like Western Union. This would be a plus considering I utilize your service more than 3-4 or more a month. Otherwise I may have to revert back to using Western Union for the savings and ir rewards points. Thank you.

After Paypal taking over, they don't behave like the way it was before. I was asked to do some verification questions. I have been using XOOM for last 8 years. Suddenly they interupted and asking "What is the relation of the money receiver with you?" What matters about my relationship with the receiver.. I don't have to send only with relatives, I am able to send to charity. I am able to send some funds to some of my friend.... When I am their loyal customer, they don't have to verify like this... So Please stay away from this... Best do WESTERN UNION money transfer. They are very SAFE.

This service is the worst, after asking for a crazy amount of information about my account number and at the end cancel my transaction, I found out two days after that that unauthorized people was using my card to do some shopping online with my card. Never have this problem before until I provide the information to this people. Please be careful!!! They don't provide good customer service and the people is super mean.

I have been using Xoom for almost 2 months. The issue I faced with Xoom is suddenly one night my account got hacked and amount of 2999 dollars have been deducted from my bank. It was transferred to someone by name Shahid. I don’t how Xoom allow people to get into account without proper authentication. It’s so insane. So I called Xoom regarding this. They opened up a investigation and resolved the issue in 7 business days. That’s good. But I will never ever trust Xoom. Never. My only suggestion to Xoom is improve their security operations. Thanks.

I highly recommend Xoom, I have search for others but have always come back to Xoom. I have no problems with their service and the locations they are available in, I look forward to being with Xoom for a long time coming. I have international friends and Xoom has been very helpful. Thanks A Million.

I made a transfer, they canceled (my payment was verified and all my information was ok). I called asking for they honor the rate of the day, the supervisor agreed and asked me for make the transfer again and she told me they would pay for the difference. I made the new transfer and they did not send the money difference. I called many times, send messages by Facebook and email, they answer sometimes with cliches, when I called one more time and talked about the supervisor, they pretend they do not know about it and they said the call was not in the system. So, a supervisor called me with all my information from Xoom's account and they do not know who did it?! I will never use this website/app again.

I wired money to my niece in Canada from New York on October 15 Monday. We received a notice from Xoom on October 19 that the fund was deposited into the account. Yet, my niece's bank account shows no deposit. I called Xoom and sent email. They only insisted that the deposit was made. My niece sent me her online statement with no deposit but Xoom insisted that the transaction is completed. They said that their partner company has to send an inquiry and they cannot do anything about it. Yesterday I had to ask my sister to sent my niece money again so she could get her money. Customer service is poor and when there is a problem. And they don’t deal with it immediately. It is worth paying a high bank fee since if money disappears, they don’t deal with the issue. I am sending an email to Xoom again but if they don’t respond, I am notifying the New York attorney general as a possible fraud case.

I am do satisfied with the services. Very efficient and punctual. Since I moved to this State I have been using Xoom.Com. I really recommend to everybody to send money to your family in any part of world. Thank you!

I have a personal mission to help individuals in Nicaragua, originally to improve their lives. Now with the political situation it is for their survival, food, medicine and housing. Xoom has made this possible, it is efficient, fast and accurate and is responsive to any problems I might run into.

Been using Xoom now for about 8 months. The first two or three transfers, to myself in Mexico, were a little frustrating because Xoom always needed more info or wanted to verify something. The last few times I have used it though, all went smoothly, and I was surprised and delighted that the transfers showed up the next day! Dollar to peso rate is surprising good. Am recommending to my fellow expats here in Mexico.

I've been a customer of Xoom since way back (I can't remember now) and I am always satisfy with their service. Very fast and they send text to my recipient so that they can get the money at once. And the customer service are superb!

I have been sending money with Xoom for years and it is bee a good service until last week. I called to ask when would a payment be available if I deposited directly into someone's account instead of receiving cash deposit. They assured by 4:00 pm. At 4 my mom was sitting there waiting and the bank told her no, not available. I called and assured me a second time. I called back again and this representative told me he would cancel, I asked him to be sure as I would be then sending again via instant cash. The next day my bank account was in a negative balance plus a 33 fee because they never canceled the first transaction and now I was out an extra $469.00 dollars and all they could say is sorry for the inconvenience. Terrible!

I am very pleased with the service I have received from Xoom. I have used Xoom now for a number international financial transactions and I have found them to be the best in my opinion. I recommend Xoom to anyone who transfers or wires money to the Philippines.

Xoom was recommended to me by a friend. It took me months to actually use this service and I'm so glad I did. It is easy, quick, and convenient. Now it's been a few years and I've never looked back to my old ways of sending funds to my family outside the U.S. I've been recommending Xoom to my family and friends and will continue to do so. Five stars hands down.

I have been using Xoom for some time for money transfer. After being loyal to Xoom for quite some time, Xoom decided to restrict my transfers for whatever reason at a time when I really needed to transfer the money. This restriction really hurt me and I was forced to seek other services and I have found that others are much easier in terms of services. I also have an ongoing issue that is never resolved which irritates me every time. Xoom customer service promised me to resolve and be in touch with me. Which they never did. I wish I could give you more than "2" Stars but your service is not as good as advertised. If the customer is having the same issue constantly, take care of that instead of empty promises.

Someone hacked into my PayPal account and created a Xoom account without my knowledge. PayPal could not reverse the charges, so I had to go through a cumbersome separate process with Xoom. Security is not good. I had charges from 3 different users in Pakistan.

It was good and I have used it a lot, but now they blocked my account because they are not able to verify my account! After doing a lot of transaction now they are not able to verify my account? This is strange and I asked them what they are unable to verify so I can provide documents, but they said they can't provide me any information. Upper management needs to be aware of what call representative are talking to customers, call representative mentioned that they can't verify my account and blocked my account forever and they won't tell me which piece of information that they can't verify. This is really disappointing.

I've been using Xoom for about 7 years. Most recently, the first place I went to pick up the money no longer existed. It had been turned into a Western Union almost a year ago, but it was still listed the XOOM website. The exchange rate is worse than I can get for cash. The fees have gone up since PayPal acquired Xoom. The overall service has gone downhill, but it is still "OK".

I tried to use XOOM to transfer money to my sister-in-law in Mexico and ran into some problems. I was called to validate who I was and asked to provide a picture of a government ID and a bank statement from the account that would fund the transfer. They wanted to validate my account and ensure I could fund the transfer. After reviewing my bank statement, I realized the bank statement all of my accounts, not just my checking account. The other account information was not relevant. I edited the statement with a PDF editor and redacted out the other accounts as well as all transaction details for my checking account. The statement showed the last 4 of my account, my name and address, and the beginning and ending amounts for the checking account. I sent these in.

They took on Oct-19th twice the amount of 585 Dollars. There was a problem with transaction at Walmart in Playa del Carmen Mexico (the system was down) and I re-sent another 585 Dollars. Only in the second transaction the money was collected. I have been calling Xoom several times trying to fix this situation and so far nothing.

I needed to transfer money from US to the Netherlands and I was having some trouble with wire transfer. I am glad that I found Xoom. It's user-friendly and I got my money within few days. I would recommend it.

Very satisfied with both transactions, it is extremely easy and fast to initiate funds transfer to Czech Republic - and it's arriving in time (within two business days) and at very good exchange rate! Excellent service - you instantly became my favorite money exchange company - I will use only Xoom in the future.

A friend of mine referred me to Xoom. I created an account using that referral. The only reason I created a Xoom account was to get that referral bonus. It’s been a week since I made my first transaction of over $400, and I never received my referral bonus. Contacting Xoom customer service has been futile. I didn’t receive the advertised bonus. Western Union has much better exchange rates anyway.

Thanks for the great service. All my transaction of sending money is very helpful to save my time. I save more money and they received earlier than expected & very safe. More power & thank you very much. My best regards to all.

The charge of $7.99 for each transfer is a little on the high side. I feel that it could be lower with as many people that use the service. You certainly could lower the transfer fee. The other thing is the new rule that the amount you are able to transfer has to be an even amount like $200.00, cannot be like $225.00 which makes it very difficult to do because sometimes all you have to transfer is amounts like 150.00 or 125.00 but you have to increase the amount even though you don't have the additional amount or need to make it more. That rule is very difficult to abide by so please go back to the old way of being able to transfer any amount. Otherwise your services are good.

Never a problem. Money has been return fast if unable to be claim for any reason. FAST, reliable service. I have been able to provide relatives when in need; Xoom relies on legal money transferring and abides the law, nothing is more peace mindful when trusting your money for a delivery at an affordable price. I'm very satisfy. Thank you.

This service has revolutionized my life. Forever it was exceedingly difficult to make remittances, be assured that they are secure and legally done, be assured that they will reach in time to the party desired. Xoom being a PayPal company (which I have used perpetually forever) took all my concerns and blended it into this app. I love it. I use it every month. Have no qualms or concerns. Top notch service for a low fee. Love it!

Xoom has improved its service. I can imagine providing international transfer of funds can be complicated because of several issues. Nevertheless, lately Xoom has offered a valuable service to my needs. Thanks, Xoom!

Sending money to the Philippines. Xoom made everything easier especially in my situation being a mariner living in a ship and at sea most of the time. I can send money to my relatives and love ones just by getting on the computer.

All this year since I have been using Xoom to send money to Mexico, I have been very satisfied. All I can said that Xoom has been reliable, fast, easy and efficient. My family in Mexico nor I have not had any problems at all. I am very happy using Xoom.

Ultra fast transfer to banks in India. It all started with weeks followed by days. Nowadays it's not even hours its goes by the minute. Wondering what's in store next, maybe seconds or trying to match with the speed of light. Xoom rocks.

I am a frequent sender using Xoom account and whenever I send big amount of money to the Philippines it's always delayed if not it would always put me to compliance wherein I have to provide a lot of unnecessary information or documents. I complied to send two bank accounts one with the joint account that shows the direct deposit from the investment and one with my personal checking account that also shows direct deposit from the company. Since it was a direct deposit I have to wait more time to request those pay stub from the company in order to provide to Xoom. Waste of data to call Xoom and to stay on the line for 30 mins and don't get efficient service. Agents are more wary of their average handle time than to stay in the line and help for my concern..so much hassle and time consuming to send money to Xoom I have rather go to local remittance.

I always use Xoom to send money. It is good but it could be great. For example in Mexico people have a letter then a name (J Jose, M Guadalupe) instead of a full first name. So I have to call in each time I send to one of my people to adjust the name since system doesn't allow it. Also we should be able to cancel a transaction online, even if we have to re-enter password of something to confirm this change. Although I never have a long wait for a representative, it is still a little inconvenient sometimes. Overall good.

Xoom is such a great platform. Their services are the best. I'm pretty sure they are the best platform in the market. I've tried some of them and Xoom is the most effective, they offer the lower fees and the best rates for exchanging. Absolutely beauty!!

Tried to sent little amount ($10.00) yesterday from Xoom Paypal service and it went smoothly and faster than I expected. Right after I sent the money I received the email about the updates of my transaction and also I received text messages confirming that my transaction was successful.

Xoom has always been great for me for sending money to India to my wife's account. Usually, the money goes instantly to her ICICI account. Once the amount was more than usual and they called me to make sure that there was no fraud. I am very satisfied.

I can say I have some years, using Xoom. An is an excellent and fast service, a couple of weeks ago, I send some deposits to my family and friends out of the country and i was surprised how fast was. I keep recommending people to other people.

Pls review my phone call to find inconsistencies in the information provided by your representative. I was disappointed by the rep. She told me there is a bank holiday in Nepal and money will be available on Oct 20th after 5 days. I told her the bank are only closed in small cities but open in Kathmandu and other larger cities. But my parents went to the main city where the bank was opened then he was able to withdraw the money. Your rep must have good understanding about the bank in those country so we can rely on your information.

I transfer money on a biweekly basis to both Guatemala and the Philippines. While I enjoy the fact that the fees for transfer to the Philippines have been greatly reduced, the lag time in processing is ridiculous. I'm located in Florida and I transfer to Guatemala within 2 minutes. The transfer to the Philippines which used to be almost as immediate is now over three days. I cannot get answers from anyone in your customer service center. I understand they are also located in the Philippines and they do the best they can. However the customer service is horrendous. They have no information and they will not pass me on to a supervisor who has any capability to look into this problem. The calls that are placed for customer service issues should be recorded and reviewed by people in the United States who can appreciate what good customer service means. I would not recommend your service to anyone.

I love Xoom service, fast, easy and inexpensive. You can do it anywhere, anything at your convenience. I highly recommend Xoom service to everyone. I have been a customer for many years, no problem, it's stress-free.

As always fast and easy transaction! Using Xoom service for many years, never had any issue. Got even better with being able transferring larger amounts. Always transferring money from USA to Germany.

I love how reliable Xoom when I need to send money to the Philippines especially a last minute plan and it is available in less than 10 mins. I am happy with how friendly the app when I used it. One thing I probably not happy about is the exchanged rate is lower by $2 compare to what is shown in the newspaper. I wish they will make it a little higher. Other than that. Xoom provides excellent quick money transfer in no time.

I have a son attending university in England. Transferring money from the US to England has been expensive until I found Xoom. This process is easy to use, the funds transfer in minutes and the exchange rate is really good with very little expense. To wire, I had to go into the bank, pay a ridiculous fee and get a very unfair exchange rate. I highly recommend this to anyone transferring funds.

I try sending money and they didn’t authorize the transaction stating they were in a verification process even though they retrieve the money from my debit card and they asked me to email support documentation and after they received everything they asked for they start asking personal questions like for example what was the relationship between me and the person receiving the money. I DO NOT RECOMMEND THE SERVICE. IT'S A COMPLETE NIGHTMARE. DON'T USE XOOM.

Every time you have to send money - they required you to call them for verification which defeat the purpose of making your transaction easy. And the questions for verification is long, it's like you're applying for credit cards. Even though you're calling from your verified phone number they will ask hundreds of questions before they ask you the most important questions, which is your bank account info. I have 3 bank account attached to my account, when I gave them the 1st option. I was told to call back to again, I told the representative why can't I just give them my 2nd bank acct info. Oh no, I have to call back and stay in the line again and wait in line which takes about 5 to 10 min wait.

I was trying Xoom for the first time, to send a measly $30 AUD (less than $30 USD, even after the fee they charge) from United States to Australia. I get an email telling me to call so they can verify and process it. I called and they asked me some personal questions (what was the service??? Are they worried I'm funding a terrorist with less than $30? Lmao), then told me I'd get an email advising me to send my driver's license and bank statement! I've been watching scam videos on YouTube recently and that's too coincidental for my comfort. They also asked how many times I thought I'd use Xoom in the future, I said none that I know of for the future. And now it'll actually be ZERO EVER.

I am getting married to someone overseas soon and been sending money in preparation for the wedding and my visit through Western Union without issue. Tried to transfer 1900usd with Xoom and was told to call the number -- fine no problem. Basic fraud check. Figured they would just want me to identify myself. I had to speak to some foreigner who asked me a ton of personal questions that is none of their business. I was completely honest and once I told him that I was getting married and met the girl online -- he said the transfer couldn't be honored because blah blah they don't allow sending money to people who you met online.

I made a money transfer using Xoom from MY account in the USA to MY account in Spain. I had to give a lot of information including my SSN. Ok so far. I tried to make another one... same accounts. Both mine. NO credit card or loans involved in the transfer. Just from my account to my account. Then they asked me to send a copy of my driver's license or passport and a copy of my bank statement. I didn't like the idea of giving Xoom all my personal and financial information so I taped out the balance of my bank account.

Be warned, 21 days after sending money, it is still not there. Call daily and am told I will receive an email. No email, almost $4000 and there is little concern. When called foreign bank, was asked why I didn't use a "real" bank and they could do nothing with Xoom. Next time use a bank. It didn't save money or time.

It was easy enough to fill out the request to send money to a church, then I got an email that there was a problem. The customer service on the phone took the bank and contact information and said everything would be fine. A few days later I check on the transfer and see that the money has not yet been withdrawn from my bank account and called customer service -- a pleasant agent informed me that they do not send money to businesses or churches or nonprofits. He explained that the information is on the website. Really? How am I supposed to know that? This was transaction was really a time sensitive issue and I'm astounded that there was NO communication with me the second time to explain that the transaction would not occur.

Transferred a large amount last week and it was a breeze. Attempted a slightly larger amount this week and it was delayed. I was informed that this was due to an account validation of the source account. (Surprisingly it wasn't required before!) Finally after the validation (3 days later), the transfer seems to be moving along. But only to realize that the exchanging rate is now more favorable to Xoom (about ~ INR 4000 Rs). Wonder why they couldn't use the current x-rate since they are only initiating the transfer now. Tried their customer support and they don't seem to understand the issue or unable to explain their own process clearly. Are they gaming money transfer at our cost? Evaluating other options for the future!

I have been using Xoom for few years now and they have always been very professional and provide best service. I have usually transferred smaller amounts but this time I made a big transfer (> $10000) and it worked just fine. Xoom made additional background checks to ensure the transaction is legitimate which was delayed the transfer little bit than normal but that's worth the wait for security reasons. I will definitely recommend Xoom to anyone!

I have no complaints other than trying to delete either an old credit card number no longer in use (when selecting to pay) or names of receivers (in deleting them). It is a good, reliable, fast service.

Every time I have sent money I have had to call into the company because they would hold the account for extra verification or it's cancelled without telling me why. Now they have withdrawn the money from my account only to tell me it is going to be another 4 days before we are able to pick it up! Horrible money service. Always a hassle...

I tried sending money through this company since it was linked to my PayPal. After many hours they rejected me and upon asking why, they said they are not allowed to say. If there is a problem about me how am I not allowed to know? They then said I could send photo of my ID and copy of my bank statement. Really my bank statement? They think I trust them to send info like this? For all I know they could be a fraud company since they can't reveal any info to you.

Had to send money to husband for our property overseas. I was pleased how fast and efficient Xoom deposited the money in our account with no difficulties. Thanks Xoom because your services are "Zoomed" on time!

I was happy with the services you give, but last year start give me a lots of trouble. No let me send money to my mother...is just sucks...real DISAPPOINTED. If say about reload phones is ok, no bad service, but TRANSFER SUCKS.

I've been using Xoom for a while now to send money to my family and friends. I have the App that is super easy to use and makes sending money a breeze! Money is in their account in minutes! How much faster do you want? Will continue to use Xoom for a long time.

I always use Xoom.com in transferring money to the Philippines and always have pleasant results. They're so accurate and fast. Thank you for making my transfer easy and effortless and cheap all the time. I "Highly" recommend Xoom.com.

I got an email saying that my transfer didn’t go through. So, I called the representative and after we discussed the issue, she said the money will be sent. When I questioned her about why this isn’t going through, she said it was confidential. I said, what confidentiality is there in sending my money to the recipient? She didn’t give me a response on why it didn’t transfer. Then I got another email saying that the money didn’t go through, again. I am not sure what kind of operation they are running.

I had use Xoom for your to send money to my family and I never had a problem. I used their app and it is easy, amazing, convenience and my family gets the Money in MInutes... Thanks so much Xoom for everything you guys do to keep us helping our families. Loved your app and I will recommend Xoom 100%.

I like Xoom fast service or the fact that I can send cash money to someone, in a few minutes. Most of what I do is deposit money into family bank account. After many years as a Xoom customer, I can truly say that Xoom is a good company to transfer money to the Philippines.

Using Xoom for money transfers has been super great as compared to competitors. The speed that transfers are completed is amazing. Before I can switch screens to the bank the transaction is completed and the money is in the account. Thank you very much. Also the fact that I can transfer with no charge is a big plus!!!!

I have used Xoom as my main, most reliable and easiest way of sending money to family and friends in Philippines for over a decade, several times a month, most recently just the other day. I have great confidence in Xoom and never a moment's doubt when I send. Whether I transfer funds into bank accounts or as cash, I've never had a complaint and the money is ready so quickly. The rates are competitive too. Thanks, Xoom, for giving me, my family, and friends peace of mind.

I like Xoom.com because is fast and the price is reasonable, and is extremely easy. Even for people that they never used a cell phone or computer, I can guarantee you, that they are going to love, because is too easy.

Xoom seems simple enough - no fees if your transfer is large enough, decent but not stellar exchange rates (they have to make money somewhere). But the success of Xoom transfers often depends on the weakest link - either within Xoom or their local banking partner. Xoom's 24-48 hr transfer promise is optimistic at best. Don't take much solace in the Xoom Money-Back Guarantee as it won't reimburse you any sooner than 30-days from the initiation of a claim.

Xoom is super easy to use and a secure way to deliver help and love to family and friends abroad. I strongly recommend their services to anyone. The conversion tool let me calculate the current amount needed if I need to be specific about a particular payment.

I use Xoom to send money to everyone in my country. It's the fastest and cheapest service there is, hand down! I would recommend to anyone. If you find that they stop your transaction, just give them a call and it'll be fixed in a jiffy. Thank you Xoom for creating this medium in order for me to care for my family.

I love using Xoom! It has made it so much easier for me to transfer money to the Netherlands for when I visit or need to pay bills. After the first few transactions, I also have found the service is very speedy and very reliable. The team is professional and has excellent customer service. I would certainly recommend Xoom to anyone!

I have used many Money Transfer Services to send money from USA to India, But I have ever had such pleasant experience while sending money through Xoom. Xoom has best conversion rate in the market. One thing which sets Xoom as a top notch money transfer service provider than others is its lightning speed service on transferring the money to recipient quickly and keep notifies me during the different stages of the process.

I have used Xoom twice and will not be using new again. The first time, my transaction went smoothly. The second time however, they needed verification which required ID, most recent back statement and a bunch of invasive questions such as “what’s the relation to the person you’re sending to, why are you sending money (specific reason of what they will do with the money) and how often will you be sending money.” I thought those questions were annoying but I understood and complied due to the fact that I was sending money overseas and for security purposes.

I've been using XOOM since many years ago to transfer money to Vietnam for my family. The timing of fund transfer is super quick just within few minutes! The charge is reasonable also! I have no problem with XOOM so far. I'll keep using XOOM now and forever!

I have been a Xoom user for a few years now and transferring money to another country is a breeze to setup and use. The currency conversion rate is also pretty good, when compared to similar services. The customer service has always exceeded expectations, whenever I needed to talk to them. I referred a few friends already and would be happy to recommend it to others.

I ran into trouble with my account recently and it was locked. I was asked to verify some information in it that I was unable to without being able to see my account, which I could not do. Xoom worked with me for over 3 weeks until we were finally able to find a way to get it verified that it was in fact me. I appreciate the tight security they require even though it was hell on me. I also appreciate the patience of all those who helped. I would highly recommend Xoom to anyone who needs a way to move money overseas to friends and family.

We send money to our daughter in Brasil every month, and Xoom is the one service that we can rely on. It takes only about a minute to send each time, and she had the funds in her bank account within 24 hours. Never fails!

I am so happy that this service exists. The fact that it is powered by PayPal reassured me that it was a safe and secure method to send money to friends. So much better than MoneyGram and Western Union. No one judges you or makes entry errors, during the transfer like with those services. Plus Xoom is half the price and so quick.

I have used XOOM for money transfer to Philippines for a number of years now. I have choices but find XOOM easy, accurate, fast and an efficient way to transfer funds to family. I especially like the text updates about the progress of the transfer.

Delay in transmittal of money sent; your explanation was that the email address I used was not on your file. I informed your office that I have always used the same email address. I hope this doesn’t happen again.

The money arrives at destination before leaves my bank account, can you be faster than that? I'm very pleased with the service, I've used twice and intended to use regularly in the future, thanks for the great job you provide!

Cons - Need better conversion rates. Need special offers for frequent users of the app. Pros - Easy and quick transfer. Interface is user-friendly. Transfer tracking facility is convenient. Notified through mails.

I am presently looking for someone else to use to send money to my family in the Philippines, we use to send 50.00 at a time and now you put it up to 100.00 so now if I want to send 320.00 I have to send 400.00 at a time. I'm not made of money and have used Xoom for 9 or 10 years, am not pleased at all.

The last transaction was delayed 48 hours. I filed a ticket after 12 hours and called again after 24 hours. I was told then some what problem and all would transfer after error was fixed. Thank you for your help.

I have been using Xoom for years for transfers to the Philippines. I have never had a problem that I didn't create and for those I did, the staff always helped get it straight very quickly. I did have one issue that had to do with increased limits. I had been approved for higher limits for a few years, then all of a sudden I was back down to the lower limits. It took a number of emails, but ultimately my limits were reinstated without having to do all the verifications. That I can overlook, as it was taken care of. I just can't beat money being available for pickup within 30 seconds after sending it. And the price could only be considered expensive when sending small sums of money but once above say $100.00 it becomes inexpensive.

I have been using Xoom for a while now, to send money to relatives in other countries and I am pleased with most of my transactions. It's so simple, fast and reliable. Now that I have my recipients on record, all I have to do is select and slide to send them money and they can choose the most convenient business to get it from.

Yes, it’s been yrs ago since I use Xoom. I started maybe 1990 sending money to my father, he die 2016 at the age of 92, now to my only brother in the Philippines. To all those yrs not even once did Xoom failed to deliver. It’s always on time and I never use any other company, just Xoom and it will only be Xoom.

It's easy and fast sending money abroad with this courier. Mostly it's reliable and confidentiality is much observed. Keep up the good work. Will recommend this to friends. The rate of exchange is justifiable compared to other money courier. It is my great thanks having you as my financial bridge to send money abroad. Thank you!

I've used Xoom's service multiple time to send money to my friends and relatives. It worked every single time. The interface is so simple to use, it only takes few minutes to set up the transfers. Like it and recommend it.

I’ve sent money to my family in the Philippines and it’s been very smooth. However it would really be great to change the page in which you order to be blank for the amount of money. It’s ok that the info for that sentee is there. However it doesn’t alert you that your sending the same amount as prior orders. I would have rated it 5 but that one little thing created a problem for me to cancel and have to make sure to resend a new amount. It's deceiving and troublesome.

There many ways to send money to the Philippines. Xoom is the fastest, cheapest, and very reliable, with a number of options available to send, and to receive. As my second home, I need this kind of reliable service. Sometimes, problems occur, but Xoom customer service is excellent.

I have been using Xoom for past couple of years and till now no issues and gives better rate as well. And it was same with the recent transfer, quick transfer with better rate. I simply trust Xoom for its service.

Alimony payment. Enjoy using your service. I am away from home very much. Enjoy the convenience of being able to use my phone and take care of my business. Your service is secure and easy to use which I appreciate. Thank you!

Is the best and security service. Very fast and customer service excellent. I love this app and company. So far so good. Never have any problem. They change the money is convenience. I used for almost 4 year. Thank you very much.

Super convenient and was easy to use. Money was delivered quite quickly overseas. Thank you, this is much more efficient and convenient compared to going to the bank, filling out paperwork and making an appointment. Great service, I will definitely use again.

I have used axiom numerous times to send money to family and friends in the Dominican Republic and find the website easy to use, reliable. The representatives helpful when the occasional problem arises and my recipients report less problems picking up money with Xoom than with Western Union or MoneyGram.

They are fast and accurate. I would probably rate them 5 star if their pesos exchange rate changes as the rate of pesos changes when the recipient will receive in pesos. The old exchange rate applies whenever you sent a new one.

It gets the job done, but you will loose money! The have vulturous exchange rate and they always get more of the cut than what they declare as the charge. If you have any alternative to send money compare exchange rates!

Xoom Money Transfer was really good. Although, first time transfer of a big amount I had to got through the verification process, but it was really made easy by the Xoom customer care and they provided me all the information that I needed to complete the verification process ASAP. I am really happy and satisfied with the excellent service of Xoom and timely updates that Xoom provides.

Very satisfied with the service. I have been sending money with Xoom money service for some time in the region of 4 years or more. This is very satisfied for me because when I send money I can guarantee that it gets to my account.

Excellent service and very user friendly. I real love Xoom personally and recommends my other colleagues and friends to use it. I would like to give 6 out of 5... Thanks for making it so easy and user friendly.

I transfer money to my account in Latinoamérica very often. Xoom is always fast, the money usually gets to the account in less than an hour. They also have a great networks of partners for money pickup. I've used it and works perfectly. Great service.

Really good experience sending money overseas to a Norwegian account. Sent the money on a Sunday, transfer rate was actually better than what Google stated it was and I got the funds Monday after sending it on a Sunday.

More power to Xoom.com. Best for me!!! I haven't encountered any problem ever since I used it. And I hope it wouldl stay as secure as possible. I'm glad I had learned about xoom.com and tried it. I have been telling friends about it.

I have been using XOOM for over 3 years now and I have never had an issue with the funds not being available, if anything it takes them no more than 15 mins to have them available for withdrawal and the transactions have always been smooth and very easy to do.

I have used Xoom for a long time now. Have not seeked any other company to send money to my loved ones since the first time. It is amazing how fast, easy and extremely convenient it is to get money to my family.

I wish I had searched out these reviews before trying to send money, because every one matches the horrors I was put through. Can I put NEGATIVE stars? I live in India, and trying to get money into my Indian account is costly and involved, so when I got an email from PayPay saying I could do transfers for only $4.99, it was like a dream come true. Until I started dealing with the XOOM customer service, which is impossible to describe it's so bad. I agree with the gentleman who wrote he can't believe this is the same company as PayPal. I guess you get what you pay for, and I'll pay $25/transfer so as not to have to deal with these idiots.

I have NO IDEA how PayPal is so efficient and Xoom is so useless. It doesn't make any sense to me at all whatsoever. I provided so many evidences for verification, just for one person to say this is right and another one to say it's wrong. Very inconsistent, asks the same questions over and over and over after you have answered them, half their staff seems confused. I've never been so stressed out at attempting to use a new service.

I was initially so impressed with Xoom, because of their instant money transfer internationally. However, after 3 months, the impression and quality of service deteriorated. Unfortunately, this might sound very weird. Even I could not believe on their behalf of what happened. Firstly, I started with my debt card transfer to an account in India. After, 3 months, these transfers weren't going through, because the Xoom always said it was an invalid code. I called customer care and verified on their information of why does it say that invalid when all my information remains correct. Xoom customer care tell me that, "the security code of my debt card has been expired. I should request for a new security code (CVV code)." I was mortified. How is this possible! Suddenly, my 5 star impression went down to 3 star. Now, I assumed it is something got to do with a bank.

I submitted a transfer of $100 online. Apparently, it went through until I received an email telling me they had to verify the transaction. I answered all their questions, including what the person receiving the money was going to do with it (which is none of their business). I had signed in to Xoom through PayPal, therefore they had all my information. Then they said I had to send a copy of my driver's license and the latest copy of my bank statement. That's where I drew the line. The conversation was very unpleasant, they made me feel as if I had committed a crime. The woman got very nasty when I told her I would not be using their services in the future. I WOULD NOT ADVICE ANYONE FROM USING THIS SERVICE UNLESS YOU WANT TO SUBMIT TO THIS HUMILIATING TREATMENT.

I send money internationally about 6 times a year and was delighted when I saw PayPal now had a service. WELL I’m NOT any more. I initiated my first transaction on 9/13. On 9/14 I received a call from Xoom for security verification. It took two calls and an email from me with a bank statement and ID. It was all done on 9/14 at 8:01 pm. I got notice today 9/18 the money hadn’t been received and when I called Xoom the transaction was cancelled because they claim to have not gotten documents. No notification of cancellation. I had to call.

I will never use XOOM again!!! They canceled my transaction without informing me. I provided the documentation that the Verification Customer Service Representative, the third one I spoke with that day requested. We walked through the process together to remove my first card; they needed either a PDF file copy of the statement or photos of the paper copy plus a valid picture identification, Government issued, which was provided.

Xoom is owned by PayPal. I have been a PayPal customer for 20 years and have made thousands of purchases using PayPal without a single problem. They know all about me and my bank account. I set up a Xoom account 4-5 years ago and made a single transfer to Canada. Today, I attempted to make another transfer and was told that the transfer had to be put on hold while it was being verified. I received a call informing me that I needed to submit a copy of a valid, government-issued ID and a copy of my bank statement. I submitted this information within 10 minutes and then called Xoom to confirm that they received it. They confirmed that the documentation was received and told me that it would take up to one business day to review.

After numerous phone calls and emails my funds are still not transferred 1.5 weeks after initial date of intended transfer. They continue to request multiple pieces of information including identify documentation and bank statements which all were promptly sent only to be contacted again days later to request the exact same documentations. I will be utilizing alternative means to transfer money as this is one of the worst customer service experiences I have encountered from a banking/money transfer entity in a long time.

If you want to zoom your money transfer, do not use this service. Lengthy process verifying identity and bank statement. Very bureaucratic and archaic scripts for call center employees who are not helpful. If I want to expedite the process I need to verify what amount they are pulling out of my account. Lots of meaningless emails and phone calls over what should be an immediate simple transfer. Too many steps, too much time. Very frustrating, will never use again.

Be very careful, if you have an emergency do not use this service, is very bad in customer service, I was trying to send money from my account in the USA to my account in Colombia and for 11 days they told me lies, they don't matter me if you need to make an urgent transfer. Xoom is the worst service. They do not care, no matter how much you send the evidence, in the end, they tell you anything to justify why they did not want to provide the service. #xoom #liars #worstservices #xoommoneytransfer #XoomCorporation #worstcustomerservices