Xoom Money Transfer Reviews

I was able to send a quick amount to wish my sis happy birthday... who does not like quick cash :). She got to see the transaction come through while we were talking. She was thrilled!! On another transaction... I was also impressed when a transaction was declined and cancelled automatically when it was a business account, I had no idea that this person's account was a business account.

It’s wonderful having Xoom. It's very convenient. The only thing is I can’t send money less than a hundred. It makes me use other money remittances because of that rule. Hope it will change. I have been using Xoom for years already.

Highly recommended. It's fast and convenient everything and done at the touch of your hands. Xoom is awesome in money transfers and reloading minutes for loved one's phone. Absolutely love and recommend.

I like this software very much! Four times already! Fast every time! I'd like to recommend him to my other friends! This is a great software for people with international remittance needs! Thanks to the developers! Makes everything easier!

So I decided to give Xoom a try and I will never go back to the store to send money ever again. I can do it in the comfort of my own home without having to go anywhere, which is a big plus for me. It was very easy and the funds were ready almost immediately. I love XOOM and I will not stop using it. :)

This service has helped me so much. I don't need to leave my house to help my family and friends. I love that I know they can get their money in minutes and I also get an email letting me know when the transaction has ended.

Worst remittance service I've ever used. These people are RIDICULOUS! Tried to transfer $150 US to Jamaica since the 2/10/19 and, as of today, 2/20/19 the transaction is not completed. I even called, gave them all my details and they said that it would be done in 2 days. Prior to this I tried sending $50 US. Had a similar bad experience. It doesn't make sense. They treat you like you are some drug dealer or something attending a sentence hearing. To add to that, the reps from India were very rude. They don't care about your business based on their attitude towards you. Guess what, this is the last time I am doing business with these IDIOTS. I would prefer to pay a bit more to send my money without all the hassle. Not worth it.

I initially started off with a decent experience. The transfers I did to a friend who needed help in Brazil were fast. Until, however, another friend tried sending him money. Both of our accounts were banned for 'suspicious/fraudulent' activities and NO reasons were given to us, outside of a copy/paste automatic email telling us we were screwed. No way to contest and no explanation. All we received was, essentially, Xoom can pick and choose who to ban and not give any reason for it, all at the whims of a robot. Trying to be nice and help a friend? Banned. Try to reach out and chastise them for condescending customer service? Get talked down to like a dog for daring to ask what rule you broke in addition to another condescending, robotic response. Xoom: Don't try to help your friends or you'll be banned. A PayPal service.

I had a bad experience with Xoom. I recently opened an account with Xoom to send money to a friend in Thailand who wanted to buy some tools to groom her dog. I thought I was being a nice person to help my friend out. I connected my PayPal account with no big problem and got my friend to send over a bunch of personal information. I then did the transfer at what seemed like reasonable fees. I got a confirmation number saying that my transfer was pending. I was told to call Xoom. This is when the experience went downhill.

I am 24 hours into attempting to transfer money, 5 phone calls and 13 emails and no results. I am told the money can be returned to me within 3-5 banking days. What the... Every 4 hours I am notified of another document I need to send in addition to my driver's license, bank statement, utility bill, tax assessment. I am wondering how much info am I providing to whom? Meanwhile my ill friend, who is traveling in Mexico waits for money to see the doctor. Both of us glued to telephones waiting to hear what next is required for documentation. 4 hours of my life is gone trying to do this. Western Union next time.

Xoom, took my money, shut my account down for no apparent reason, and will not give me a reason why. I have filed through the BBB on them. I would not waste my time. I was sending some friends a monetary gift for Valentine's Day, and out of nowhere my account was flagged. I receive a call from a call center asking multiple questions and I have no clue why. The next day the transaction is cancelled and my account is closed. Please get a few people here in the U.S. on your customer service call center staff, because I could not understand anything that they were saying. PayPal needs to sever ties with this company immediately! Bad business.

I've used Xoom several times to send money directly to family members in a different country. It was convenient and easy. This time around, I had to call them to verify my account, my address, phone number, etc. Then I was interviewed about the money I was sending. After the interview, they told me they are canceling my transaction because I had told them that my aunt and I send money using MY bank account about once or twice a year. Apparently you can't do that? I will no longer be using Xoom. They made it seem like I was sending drug money or committing some sort of fraud when I was trying to help out my family. Their customer service sucks as well.

I used to LOVE Xoom, but this few times I try to send money to my brother you guys would cancel my orders with no excuse, and when I call they don’t really have a good explanation. I think if this happens again, I would stop using this service.

Since I travel a lot, I am always too far away from my family members (who are spread around the world) to be with them on special days. Being able to send money instantly so that they can buy for themselves what they would really like for their birthday takes a lot of strain off me and I know that they appreciate getting money (and notifications) into their bank account for that special occasion.

It has been always easy for me to send money from my account in the USA to different countries, loving the many options I have to retrieve the money from. It's pretty easy and it's usually ready for pick up the same day.

The price is good and the speed of transaction is excellent. One MAJOR thing is the security of the site... it is best that the site has a secondary password or code in order to log in to protect users. Like a code text to a phone number in addition to the password to log in. Other people who has my password can log into my account and send themselves some money, in one day, they would have the money because it is done via bank and cash. So this is a major concern.

I was banned by Xoom for no legitimate reason and without an appropriate explanation. Bad customer service. Bad communication. Bad ending for no reason. I work hard, I send money. It's simple. Xoom is not a good company.

PayPal wanted me to sign for Xoom. It was timely as I needed to send a small payment to pay a traffic ticket in Europe. After I processed the payment, they immediately canceled it with no explanation. When I called, I was told that it was canceled because the payment was to a government entity and not to a private non-commercial party. It was not really explained anywhere on their website well, but OK, I let it slide. Sometime later I needed to send money to a friend Russia. Zoom advertises that they do it all the time.

In trying to send money to Cambodia, Xoom verification department cancelled the transaction, having decided that it was a commercial transaction (not allowed), which it was NOT. I clearly stated on several occasions that the money was entirely a gift. Repeated attempts to get a credible explanation and to speak to someone in a decision making authority were unsuccessful. I ended up wasting several days before concluding that Xoom placed little priority on customer service and was not very concerned about irresponsible decisions shielded by anonymity.

I really like this way of sending money. No hassle, no leaving home and very accurate and fast too. The reason why I don’t give a 5 star it’s because the money was supposed to be taken off my PayPal account not my personal account but besides that it’s a great way.

XOOM is always easy to use. All I have to do is go to their website using my iPhone and make the request to transfer the money and it is complete within an hour. I would recommend XOOM to anybody. They are fast and efficient!

I make mistake when was sending money to my brother, he couldn't get the money then I have to call Xoom to fix the problem. The person I talk to were so nice and professional helping me out. Then we fix the problem in few minutes.

Very satisfied with 5 ***** Stars. Your name Xoom speak for itself. It xoom right after you click "send" - the transfer is already there on the recipient account as soon as I lift my finger from the keyboard. Excellent. Thank you for very good service.

I can say only good things using Xoom when sending money to my girlfriend. The transaction is quick and easy and is in my girlfriend's bank account within a few minutes. Never had any problems. I would highly recommend this service to anyone sending money to friends or loved ones. Transaction is safe and secure.

I have used your service for years, and it always has been exceptional. On the few times there has been a problem, it was resolve quickly in a single phone call by your diligent support staff. Thank You!!!

It's a hassle free services, since last 3 years I am using Xoom to send money to India for my dependent's livelihood, and money received by only just 3 mins after transferring, I don't this any other online payment services can able to do their services to customer so precisely and accurately. Thank you very much XOOM.

Hi, my experience was bad because whoever spoke with me was rude and unprofessional, with this job and I spoke with 3 persons on this case, I open an account and send $100 to myself and later sent $1,518. That was when the problem started. They said they need my statement and ID and I sent the data page of my passport and she said it's not cleared, before I could send it again my transaction was canceled. Since then I have not been happy with Xoom.

I have been using Xoom for greater than five (5) years. Xoom's reliability has been extraordinary, not to mention the customer service provided - second to none in all capacities concerning all concerns. Thank Xoom - safe and trustworthy financial services organization.

My sister went and pick the money in Mexico and the person was to my end inrespectful. They never have money she have to go few times and to they have the Money we send. I think to switch to end other company.

Extremely disappointed with Xoom for putting me in a situation. Had to wire urgent funds to family back in india and got the following email: “Dear Marzban **, We're sorry, Xoom or our partner has encountered an unexpected problem processing transaction **. We've cancelled the transaction at this time and sincerely apologize for any inconvenience. If you have any questions, please feel free to contact us and we'll be happy to assist you. Xoom Customer Service”. Called customer service who gave me the same response as my email. This is the second time this has happened. The first time it took 3 days for my funds to reach india because of the same excuse about ‘unexpected error with partners in india’. Looking for another service to avoid such embarrassment again.

Great service for sending money internationally. Very simple, easy to understand directions. Online service was convenient, super quick, recipients had no problems receiving money sent within a matter of minutes.

I sent to two persons. One with bank account that went thru and one to a person's email. There must have been something wrong with either email or name as you blocked me from using Xoom again. I can't send to the bank like it did before. I have no idea of what I did wrong.

I have been using XOOM for several years. My experience has always been positive. On a couple of occasions I I have had to call to reset information and it was always handled in a professional manner.

I downloaded Remitly and I hated the fact that they wanted picture i.d. of my recipient in Mexico! I was so annoyed; that I deleted the app and got Xoom instead. Xoom looks more modern and easy to use. Money transfers immediately and without any holds or issues.

Xoom is very careful when it comes to preventing any illegal monetary activities, so you have a take the time to establish your bona fides. For some, that might seem unnecessary, but it also gives customers more safety. Once the bona fides are in place and your family members, or recipients, have provided official IDs etc. sending by Xoom is immediate and a very simple process. I recommend them highly.

Easy to use. Safe and reliable with PayPal brand. Shows transfer amount during transfer and exact same amount gets transferred. Processed within 1 business day if its business day on both sides and transfer initiated during business hours. Immediate confirmation email. Option of text updates for both parties.

I make monthly transfers to Brazil and Xoom is the easiest way. Once your receiver is set up, each transaction is just entering a value and approving. I shop exchange rates and xoom often beats other major transfer site rates. Rarely is it significantly less. I've used this service for many years and am very happy with it.

First transaction was perfect. No problem. Second and third transaction had me send in full copy of my monthly bank statements with all transactions and after numerous of calls for 2 days it was finally released and fourth transaction they took out funds the following day from my account which I had already changed it to be taken out from my debit card which they did instantly but funds were not released to the other party for 4 days. After my account had been reviews previously.

My problem was solved, but it happened because of your web page confusing me. I entered that I wanted to send the transaction and there was no immediate response. did it go thru? Did I not hit the button? I looked at my email for confirmation, nothing there either. So I resent, then I wondered if I sent 2 x? Later both sends appeared in my email. I think your response should be fast to eliminate any doubt, but I am glad your people solved the problem for me!

I send monies to the Philippines on a regular basis. Being able to transfer it from an account in the states directly into an account in the Philippines eliminates a lot of paperwork and opportunities for problems. Only once so far did I have a problem because of a Xoom software issue. We were able to get it resolved fairly quickly and I have not had another issue!! Very satisfied.

I’ve been using the service for some years with a great CS and I know they also make money on the exchange but now I think it’s time for a review because the competition is actually doing it much better on this matter. Please consider it.

Xoom transfer's money to India within minutes and both parties get notified instantly about the transfer. Easy to use website, without any hassle. Great service and good rates. We are very happy with xoom!!

I highly recommend Xoom transfer. For 8 years I never encounter any problem with my transactions. Sending money to my Mother in the Philippines is easy. Thank you Xoom for making your customer happy!

I have used Xoom for a couple years now and have had nothing but spectacular service. The low fees, competitive exchange rates, and customer service (when needed) were always better than the competition and exceeded my expectations.

Always on time! Fast and easy to send money to the Philippines. I like it when Xoom texts me within minutes and email me when money had been picked up and deposited into your account. I don’t worry, when the person’s doesn’t tell me right away if they received the money. When the receivers notified me they already got the money, I’m already notified by Xoom! Great service money remittance compared to Western Union. Also cheaper remittance fees.

I transferred dollars to Europe twice recently. Both times were a breeze! Before I used the App, I called Xoom a couple of times for info and the phone help was great. So glad to have discovered Xoom!

Used XOOM multiple times in the past few months and am a very happy customer. It was my baby sister's wedding in India and was sharing expenses with my parents there for it. XOOM was fantastic and was most helpful.

Transaction took 8 days, over 83 phone calls, 9 emails, and a great deal of pain. Xoom is bad, but its "local partner" - Pagados Internacionales - in Colombia is the worst. Liars, incompetents, and cheats. Xoom is the worst money transfer service in the world! I am telling my friends and posting my horrible experience all over the internet.

I've tried other money sending sites. Some of them wanted every detail of my life spelled out online & others were just difficult to navigate. Much as I hate to part w/ $, Xoom is a total pleasure and makes the process easy.

I use XOOM regularly to send funds to family in the Philippines. I've always received great service. Whenever I make a mistake, their representatives are always helpful and immediately correct the problem. I trust XOOM 100%.

I use Xoom to transfer Money to friends and family in India. I am very satisfied with the service. The money is posted on the account within one business day. I have used this service for the last two years and did not have any problem so far.

Amazing services... take 2 days for new account for my friends in China to receive money. For old account it only takes one business day or less. Exchange rate can be better. But fees are definitely reasonable if comparing to WU or MG.

Have been dealing with XOOM for quite a while and I have been receiving EXCELLENT SERVICE AND IMMEDIATE TRANSFER... NO HASSLE! Will definitley recommend them to all my friends.

Not living up to the what is mentioned on the site. I thought a transfer to HDFC Bank is instant after doing the first transfer which was actually instant but the 2nd one was not. It took 3 days. I felt the initial transfer was a deceiving tactic to make more transfers or stick to Xoom.

Never had any issues. I use this app frequently and will continue to use it. Money always arrives as per indicated when sending money to Mexico. Only suggestion: To be able to transfer dollars to dollars if desired.

I used Xoom because I have a PayPal account. First transfer went fine. I liked the added security to confirm my identity and verify who I was sending the money to for my protection. 2nd transfer I tried to send a load to a phone. The transaction was canceled until I sent picture of my ID and bank statement. I did so because I trust PayPal. I tried to send the load to the same phone again. It was canceled also. When I called to inquire why, I was told my information couldn’t be confirmed. I asked what I needed to do and was told there was nothing I could do. I would never be able to transfer money again using Xoom. I thanked them for the help, hung up and deleted the app from my phone. FYI, I have since sent money twice using western union with no issue or problems at all.

I am giving this review a 5 star because of the excellent package that is offered where I can send money straight into my account and at an excellent exchange rate without any stress. Than you XOOM. Much time and money saved.

It’s a great and really useful service, I use it to send my mom money all the time and reload my sibling and her phone in Mexico whenever they need it. I’ve recommended my sister and other family members to use it!

There’s a jack up in service fee, and I cannot even send half amount in dollar to dollar transaction. It's so disappointing that I’ve been using Xoom for years and now I might try to use other company with lower fees.

I have been looking for a way to pay invoices for services in Poland from the US. My wire transfer charges by my bank were going through the roof. Xoom solved my problem. Easy to execute, low cost, and very reliable.

I had a transaction that took 5 days to send. I spoke with several of the customer service representatives that your firm outsources in the Philippines. Very difficult people to work with. Not very helpful.

As a new customer I went online and sent money to a friend in the Philippines. After a lengthy evaluation period Xoom send the money. My friend found out that the flight he wanted was more. I sent additional and after several days Xoom refused. Don't use them. They can't decide if they are in this business or not.

I began using you last year because you pay better rates on foreign currency transfers than Western Union. Money is available fast and efficiently, I have almost never had problems with you. Good rate and prompt transfer time.

Convenient, fast and reliable. Been using Xoom for 8 years now and had no hassles. This one time I got the recipient account number wrong, and Xoom help team pointed out my error and helped fix it as well. Thank you.

Xoom is an excellent service. It makes it easy for me to send money because I do not always have time to go out to an agency to send money. The application is also very easy to use. It is very straightforward. There is nothing to change about it. Keep up the good work!

I been using Xoom for almost 9 months now. Have never had any issues and is the cheapest one around. Trust me I been around the block and this one is the best way to send money to your loved ones. Great job XOOM!!!

Transferred $200 using Xoom on Jan 8th. It was put in the wrong account and we spent 3 weeks with email and calls to Xoom. I spoke with a two different supervisors - Loraine and Chris. Xoom representatives made commitments to contact me on numerous occasions which never came to fruition. I asked for the money-back guarantee and they kept saying that they were waiting on their partner and refused to give a refund. Still waiting... Trans ID: **

I thought I could trust Xoom because I've been a PayPal customer for 20 years. First, I decided to test the service by sending a smaller amount. $10 worked but ended up costing me $15 in fees. No big deal, as long as I can send a larger sum. When I tried to send a larger amount (nothing crazy), I was transferred to some kind of review department. They started asking me very personal and very intrusive questions. First, I thought it is some kind of scam, I even checked to make sure I called the right number. I kept asking, "Why do you need this information," and the answer was, "To protect the security of your account".

I'm a happy PayPal customer for a long time. So when I saw a Xoom service from PayPal I thought it should be a good fit for me. But I was completely wrong. They failed 2 times within a day: Nobody knows XOOM in my native country where I sent a transfer to my family. They do not mention anything on their website that a receiver should ask for a different company to get their money. We talked to three biggest banks in Ukraine and the answer was the same "We have no idea what you are talking about." If I sent money via some new/unknown service I would think forget about my money, it's a fraud. But it's a PayPal! Is it hard to notify your customers that you are working under a different name there? Really?

It has taken 4 days of endless questions, document requests for both the sender and the receiver and the money is still not transferred. I was advised in writing that the transaction had been released on Jan 30th and the money was not available. Endless, excuses and apologies and the money is still not transferred. Finally at 6:30 PM on Friday night I am informed that the transaction will complete February 4th. A whole week for a minor transaction caused major damages, headaches and follow up delays. If it ever gets completed it will take 7 days for what is an urgent need with delays causing consequential damages that the company will not accept. USE AT YOUR OWN RISK!

Tried to use Xoom to send money to UK. After a lot of back and forth they sent me an email cancelling my account and telling me that was irrevocable and final. Completely random. I have been a PayPal client for years with no problems and all of a sudden I am treated like a criminal for sending money to the UK. Completely bizarre.

I initially needed access to Xoom to send money to my wife, traveling in the Philippines. I already had a PayPal account (12 years old) and used it to build an account, authenticate, login to zoom. I went through the process (Who, when, where to transfer the money) and submitted the transaction. Thinking the transfer was done, I closed the window and went about my business. At around 9:30pm that Sunday night, I got a call from a supposed Xoom customer service rep stating they could not complete the transaction until I emailed them a copy of a PHOTO ID! Needless to say, I immediately got privacy and ID theft flags (Remember, I authenticated through my 12 year-old PayPal account who's Xoom's parent company).

I tried to transfer $3,000 to my wife's account in Brazil. They asked me for several documents outside of what they say they will ask and I provided them all. They don't accept American Express as a card, so I used a Visa card that I am an authorized user from my wife. They denied the transaction saying that I can't use the card that I am authorized to use by my wife to send money to my own wife's account in Brazil. Like I said, not a serious company as they make rules as they go along. I recommend TransferWise, as they are much better.

I transferred money to India. After 25 hours also my money never got transferred, when I contacted customer service, they did not gave me proper answer, and even not ready to issue me the refund. Very hopeless service provider. Never use Xoom.

I have tried for three weeks to switch my service to Xoom. Go as far as Put a Security Code in and it won't let me finish since I have no security code. I've tried by phone but time involved too long for my little phone with adding minutes each time. I'm a senior citizen trying to live on Social Security. Xoom DOES not care about this.

Xoom called me to verify my account, I have an excellent credit rating and a history with other transfer companies. After spending a great deal of time on verification, they canceled the transaction and closed the account without explanation. Calling customer services was a waste of time, they couldn't tell me anything and became rude. Never waste time with Xoom.

Xoom transferred my money to a wrong beneficiary and taking more than 3 weeks to resolve the issue. Contacted the customer service almost daily and there is no update still. Don't know how longer they take to resolve the issue. Sending money to a wrong account... Crazy... Such is the software that was built by Xoom.

I just made one transaction to send some money to my family in emergency as I thought Xoom was the fastest of all other money transfer services (as advertised) but believe me, this is the worst company you'd deal with. Money was removed from my checking account next day and then it took 7 business days for them to my brother's account. I called many times as money was needed in emergency but their excuse was totally stupid as they kept saying that it was delayed from my bank transfer. Where was the delayed if money was already removed from my account? They hold the fund and nobody takes responsibility of the transaction. Please, do not use this service anymore.

XOOM.com is Federally Registered as a Banking Institution permitted to operate in USA. Unfortunately it is acting like a 3rd world banking organization. We have been using its services as a US Registered NON PROFIT Organization to pay our employees and contractors abroad. We were duly approved as a Level III company. Xoom has suddenly, all of a sudden today without giving any reason, blocked our account making it impossible for us to send money to our employees. This is a violation of Fair Business Practices and I want our US agencies to investigate this matter.

As a nonprofit organization I just started using Xoom and sent the first transaction to Haiti without any problems. The next transaction that was sent was blocked with no reason given. After calling their support and sending a copy of my drivers licence and a copy of a bank statement the transaction was canceled and my account was closed with no reason given.

I have been using Xoom for 4 plus. Recently I used Xoom to transfer money for an online course. My transaction got canceled immediately and when I called the Xoom Customer Service the representative was very harsh on me. Validating my account details are ok but he was asking me about what is the course that I am studying, why did I choose this training, etc. Also, he told me that Xoom is not responsible if my account was compromised. Surprising. I know if the trainer does not provide me with good training I can bear with it but why should my account get compromised? Most importantly the customer service was very harsh on me and told me that my account is on a security hold and they will keep asking me the questions to release my account... Closed my account after 4 years.

They kept telling me that there are technical issues within their partners and it will be fixed, but they say they have no idea how long. Been 3-4 days and still hasn't been fixed. They then cancelled my transaction without my permission. Very bad customer service and slow transactions.

Xoom is the worst service provider for above 10k. They debit the sender account and it blocks sender from cancelling transaction. They hold the amount in the name of electronic clearance for 4 business days. The purpose of using with low rates is gone. Please go to other service providers. It is like you are waiting 5 days for low rates. You cannot even cancel transaction.

I'm very disappointed/frustrated with this company. I've been using PayPal for over 11 years now and I was excited about Xoom as well. Last year I made a transfer to Germany with no issues whatsoever. It was fast and fine. Today I had to transfer money to a friend. I received an e-mail saying that they needed to verify my information and that I had to call them.

I've used numerous international transfer services over the years and this is by far the most inconvenient, time-consuming and expensive. The set-up process required the input of all kinds of personal information. Then they wanted me to scan in a copy of my driver's license and checking account statement. I complied with the request and then was asked for more financial data, including my brokerage and savings account statements. I have numerous financial accounts and relationships and didn't feel comfortable sharing this with a third party where the managers won't even share their last names. The customer service representatives, supervisors and manager I spoke with all refused to address my inquiries, and instead read from a script that was more or less irrelevant.

Of the five transfers I've done, one failed. I accept that this happens sometimes, but I received an e-mail stating that it had gone through, so it took me manually verifying later on to discover the problem. This set me back a few days to figure out a better way to get the money that I needed to my account. If the system had a way of informing me when it failed, it would have been far easier for me.

I been sending money to my family for a long time with you and I never had any bad experience. I'm very satisfied with your service. My family always had their money on time. Thank you Xoom for your excellent service.

I have used Xoom a number of times this past year but the last 2 attempts have failed. After sending them a number of documents per their request, the transaction were canceled. Copy of current bank statement, copy of statement showing last Xoom transfer, screenshot of money movement in account from last statement to current date. I provided everything they asked for but it was still insufficient information. What a joke. Western Union is the way I will be transferring money now. Less hassle and is deposited faster.

For me sending money to my country every two weeks is really easy because my parents don't need to stand on line for getting the money. It goes directly to their account and they decide how to take it out either little by little or the full amount. They can pay by check, by ATM card or cash so easy. The money is there in minutes and we never have a problem. I'll do recommended to anybody.

Transferring from my new source bank account (in which I used to have a regular one) I was worried my money won't get in the bank soon, but with the help of XOOM pleasant staff, I can send at least a little bigger amount to cope up with my project to where the money goes. Honestly, there are lots of competition XOOM may have but with my good relationship with XOOM, that I can rely I feel more comfortable that my money is safe.

We have been using Xoom to remit money to my son in the Philippines on a regular basis. Sometimes from my bank account, other times from my husband's. We find Xoom dependable, fast and secure. Even if Remitly has a slightly higher exchange rate, we have remained with Xoom because we trust it.

I spent months planning trip to South East Asia including calling Xoom in advance to make sure I could wire money to myself. Once in Philippines they won’t approve transaction even though I provided all documentation asked for plus verbal approval. What frustrates me is your customer support at times they don’t respond. Also there seems to be no desire to correct the problem as to making this and other transactions successful. I and my wife who is Philippine are both very unhappy about the situation. We planned on Xoom being our source of income for our two month trip. They can’t understand I dropped Verizon as my phone carrier while overseas!, and the only way I can communicate is by email.

This is the fourth time that I use Xoom to send money to my family in Europe and Africa, I definitely recommend it to anyone! It’s easy to use and the money can be available right after for pickup. It’s a very helpful, simple, and secure service! Don’t hesitate, try it!

I love this feature for every month when I go online to check exchange rates on XOOM, I automatically get the option to pay my Dad's telephone Bill. Although it is not every month that I pay his Home Phone bill. Thank you XOOM for this available automatic feature!

XOOM was great and I used it for several years but most recently issues between XOOM and my bank are not allowing me to use the service. XOOM told me there was nothing they could do and I have had to seek other means. I am not a happy customer...

Easy and rapid money transfer application. I am very satisfied with it. I use to transfer money to my family in Colombia very easily. I never had an issue with any transaction, they are available to pick up after few minutes.

This last remittance was the quickest one, it took only minutes to deposit the money to my mother's dollar account, considering it was new year's eve. Thank you for the fast and the most reliable remittance. And most importantly, it was safe.

I have been sending USD cash to family in the Philippines for almost 10 years, most of which has been sent through Xoom. The recent change of limiting to only denominations of $100.00 USD is a hindrance, as a lot of times it forces me to send more than required to meet my family's needs, which sometimes can be rough on me, as I am self-employed... The excuse I received over the phone when calling customer service was that "Many Xoom agents don't have the denominations on hand..." I and my family have never once experienced that problem, as most agents are also Banks, Pawn shops, Moneychangers, and Agents for other Transfer services...

I did a tfr of C$200.00 from my account to NRI account using my Debit Card which was successful and then I tried to do another transaction for C$2500.00, they cannot complete the transaction for no reasons. When I asked them to cancel the transaction they said the refund would take 4 to 5 business days and are unable to refund the processing charges. Customer Care executive is trying to convince me that the funds have not been charged and are only on hold.

I did a tfr of C$200.00 from my account to NRI account using my Debit Card which was successful and then I tried to do another transaction for C$2500.00, they cannot complete the transaction for no reasons. When I asked them to cancel the transaction they said the refund would take 4 to 5 business days and are unable to refund the processing charges. Customer Care executive is trying to convince me that the funds have not been charged and are only on hold. He does not understand banking or is a complete moron. Till the time of writing this review and even after talking to the supervisor they do not understand the difference between funds paid by Credit or Debit Card. DO NOT USE ZOOM.

After a somewhat difficult setup process where addresses and names on various accounts had to match exactly, the ongoing service is very good. It is quick and easy to send funds. And the conversion rate and fees seem reasonable. I recommend the service... if you can navigate the setup process.

Money transfers to India from USA have been very smooth and very safe for me. From first transaction till now I have had not any trouble in executing my transfers of funds between my and my wife’s bank accounts. Thanks to Xoom.

Xoom has been part of my finance management since long time. I have been using this service without thinking to send money across countries. I never had issues plus it has provided me service when needed above my expectations. Highly recommend to anyone.

It’s fair, fast, RELIABLE, and SECURE! Did I say reliable? Yes, it is very reliable compare to other services out there. Plus, it is PayPal which is a reputable company that you can trust. Also, the app is one of the most well built apps that you can get for free. XOOM never failed me and I would 100% recommend it to anyone who needs to send money overseas.

I feel safe and the service is fast but the exchange rate is lower than other remittance center, other than that overall I’m satisfied with service. No single time that I had a problem sending money to my recipients.

Xoom is excellent and amazing service especially sending money to the Philippines. And I'm happy that from bank to bank transaction if you send money $200 above, there is no charge and also they reduce fee in pick up money. Great job Xoom service. Please continue your excellent service and Happy New Year to all the team working hard day and night to help individual like me, by sending money to my family and love ones. Congrats team for excellent and extra mile work, Good Job...

To whom it may concern. I’m very disappointed. As of this moment I’m in the Philippines. I come here every year. I have family here. I send money here 2 to 3 times a week. Dec I run out of money and I sent money here through Xoom and I was denied because I was out of the country. I gave customer service all my info and I was ask for bank statements etc that I didn’t have access to because I not home. I’m very disappointed in Xoom. They froze my account. I had to start a account with Moneygram to get money to help me survive. You didn’t do anything to help me. When I get back home I will call and file a complaint and cancel my account.

My Overall experience with Xoom has been very good. Last year I had very bad customer service experience with them and I'm still dealing with losing ALL my information in the process. I still believe it could have been handled better But throughout the years of dealing with Xoom I have also encountered very good customer service. In the end the good reps outweigh the few bad reps.

I would definitely recommend XOOM to others! I recently had a problem with the deposit into an international account, and XOOM customer service promptly arranged for the return of the money to my account so the problem could be corrected.

It is really very convenient and super fast for international transferring. I sent some money to China via this service, and it arrives to a China bank account in couple hours. The exchange rate is ~1% lower than the real-time rate.

Happy to use xoom for all my money transfer needs. Xoom is the easiest way to send or transfer money. I will definitely recommend it to my family and friends. Thank you Xoom, keep up the good work. Ps excellent customer service.

I give Xoom, from actual money transfer to customer services a 5-Star rating due to the easiness of app use, quick money transferring, and helpful and knowledgeable customer care and service. So far, security has not yet been an issue. On the other hand, there had been about a few times that I had problems with my money transfer but things were sorted out on a timely manner every time. Please continue doing an excellent job Xoom family. Happy Holidays!!!

Team, I use Xoom to transfer money from US to India on every month/so. As per RBI rules transactions will not be processed on 2nd and 4th weekend of every month. I have transferred money unknowingly on those weekends and ran into issues. Strangely only a few Xoom customer support team members know by those rules. If Xoom can display a warning message for these kind of transactions will help customers. Thanks.

Awesome service! Helps a lot when you have family living abroad. I use it often, and I have recommended it to friends several times. I send money for birthday gifts, and for paying bills. It’s fast and efficient.

Updated on 01/02/2019: I continued to work with Xoom in an attempt to resolve my inability to receive the requested funds transfer. Yet another Xoom representative said that my transaction could be expedited if I would send Xoom a copy of my bank statement. However, upon accessing my bank account, I found that only a small balance was available. Reviewing the specific account information, I found that Xoom had already withdrawn the requested transfer 2-3 days earlier.

Xoom services are very fast and reliable. It is excellent in form and features, especially with its hassle free services. Thank you for your outstanding services and we wish you all the best always.

What's to say?? It is easy, fast and priced fairly... Much easier to complete a transaction than "Western Union"! The fact that it is associated with my PayPal account makes it very quick to complete a transaction. Literally in seconds, keep up the great service!

That’s was my 6th try to send money which got canceled. I am very upset about this service. I really need to send money last month which I had trouble with Xoom. So I used WesternUnion. Maybe next time I never trusted and send money with Xoom. Every time I called customer service they said they working on it.

I have been using Xoom for several years transferring money to my family in Italy. On Dec. 3 I transferred funds to an account and it was returned. I was told that the issue was with my bank. I then transferred money to yet another Italian account and again the money was returned. I called Xoom right after the first return and customer service told me it would take 5 days or so to investigate and that they would get back to me. NO ONE EVER DID and my bank confirmed there are NO issues with their side of either of these transactions. In the meantime--and because I did not hear from Xoom, I found another way to send money. I am VERY disappointed in the service and wish someone would get back to me.

I sent multiple times using Xoom and never had an issue. Sent a few weeks back after 'PayPal', transaction failed with some security BS. It caused severe issue as I couldn't send my niece tuition fee in time. It wasted a few hours of my time. The next day, I was vexed with it and just used Remitly which worked right away and I'm done in few minutes. --- You lost a customer, ciao!

I successfully transferred $1,000 at monthly intervals twice but on the third month the transfer failed due to unknown reasons and your support tried to assist me without success. I made two more attempts on the third month and the transfer failed each time and I received a refund. There was no email communication from your company. I needed to move the money on a timely basis and changed to TransferWise which worked well. Done with Xoom.

Best transfer site. Reliable and fast. Price is right and security of information is important. Xoom for life. I'm also a PayPal member for several years so the decision to use Xoom was an easy call for me.

I love Xoom as they are a secure company... Very fast... I recommend Xoom to anyone who wants to transfer money, quickly and safely. I love the security and comfort of dealing with such a professional company... I love when they tell me that my family has picked up the money. Thank you Xoom!

I have been using Xoom for the past 2 years to send approximately 500 USD to my mother in law in Peru. For the most part except for one month the transactions have been timely and without problems. This last transfer I needed to send 10K to the same recipient and the same bank account because she was waiting for surgery. I sent the money on 12/18/18 and the money was taken out of my bank account on 12/21/18 and forwarded to the receiving bank. I never received ANY emails, phone calls or text messages at ANY time to notify me of a problem.

I am very pleased with the service I get from Xoom. It is very reliable and fast. I never worry that my money isn’t going to get to the right person or to my pesos account in Mexico. Also, the exchange rate is always fair. I highly recommend the service.

Low fees, multiple pick up locations, fast and efficient service. I am pleased with the money transfer, phone credit reloads and XOOM customer service. I would highly recommend XOOM over their competitors.

SENT MONEY TO MY NIECE. The service was cheap, fast and accurate. The only concern is that still have a lower rate of exchanged. Hoping that someday this concern will be corrected. Happy happy happy new year.

1. My password did not work. I had recently changed it however on this transaction it did not work and I had to change it again. This has happened 2 or 3 times in the past year. I hope this does not continue to occur. 2. I was trying your new bank transfer which would save on the fees each month. When I was reading about the transfer somewhere it said that if it was transferred to a major bank the transfer would instant and ready to withdraw. BDO was listed as 1 of the major banks. However, upon reading the details on my receipt it states it is available on January 2, 2019. Please explain why? Please mail your reply. Thank you.

Transaction was finally cancelled because of the inability of Xoom's correspondent in Cameroon to deliver despite many many follow up calls. Pure hellish transaction, never seen before. Prior to this, I had wonderful interaction with Xoom.

Not good experience for me. I sent it $3000 for my mom operation and they don’t give it the money. Xoom is good if I want to send it her $50 or $100 but got large amount I prefer send it by Western Union. Very disappointed about my transaction.

Love this service. Used their app first time. It's easy to use. I'd say it's very user friendly. The best way to send money all around the world and the safest. I will always recommend this to everyone.

I love Xoom. I love the convenience. I love the user-friendliness. I get competitive exchange rates. Thanks very much for this service; I use it several times a month with great satisfaction. Xoom was recommended to me by a friend for the same reasons, and I heartily recommend it.

I use this service to help two friends of mine, now and then, who both live outside the United States. One lives in Escuinapa, Mexico and the other lives in Manila, Philippines. Recently one of my friend's home was nearly destroyed by Hurricane Willa when it hit Escuinapa, Mexico. Xoom made it possible for me to get emergency money to her very quickly to help her.

Xoom has been the best fund-transfer mechanism I've ever used. Prior to Xoom I would use bank mediated transfers, which was always time consuming, laborious, expensive and inconvenient. No such problems with Xoom, whom are efficient, inexpensive, and conveniently deposit funds into accounts very quickly. What would take me days to achieve via banks, now only takes minutes. I think the fastest time for a transfer has been less than 3 minutes, from authorization with Xoom to actual deposit in the overseas account. Very impressive.

I always use Xoom because it is the most reliable way to send money abroad. And also the cost of transferring money is one of the lowest in the market. In nowadays you always go for Good, pretty and cheap.

Xoom is the most convenient way to send money home. Once the simple and quick initial registration process is complete, it takes less than a minute to make a transfer. Also, the exchange rate is fair and the availability of the funds almost immediate to the recipient.

Your service allows me to send money across the world within a few minutes to my wife's family. I am very grateful that your service exist. I've used other money transferring service and they come nowhere close to providing the level of service.

Been dealing with you guys for a while now. The variance in fees can be a bit annoying. Also, delay in availability of funds for the recipients. But, overall, service is great. Customer service is fantastic. The couple of times I've had to contact customer service, transactions were cancelled without any issues.

I've been with Xoom for years already. Before I was with different companies but since I knew about xoom, I've been with them for years. It's so convenient, all I have to do is sign in, select the person, amount and done!!! :) Thanks Xoom!!!

Xoom is amazing. I can't think of any other portal for transfer of money to my loved ones. I have been dealing with them from a decade and have recommended this to my friends and relatives and they too are enjoying the service.

Excellent way to transfer funds abroad. We have been using Xoom for a few years now to send money to my husband's sister in the UK. It has unfailingly been a speedy transfer, easy website to use & less expensive than going to the bank.

I have used XOOM for years now when sending money to China. The exchange rate is always better than the other options. The savings or gain often covers the cost of the transfer. The speed of delivery seems almost immediately unless there is a banking holiday in China. I would not hesitate to recommend XOOM to anyone.

Have been very pleased with service thus far, have used it for approximately 7-8 transfers over the last 3-4 months. Had one transfer that was not deposited on the Poland end, and customer service helped us reverse the transaction and we were no worse for the wear.

Rates were not clear to me. By the time I realized how expensive it was going to be it was too late. I'll never suggest this service again. I'd rather do a portion through PayPal as a sale and the rest as a Friends and Family transaction.

I've been using PayPal for years to transfer money from the US to France, so it was a natural to test out Xoom. First transaction; issues. I had to reinstate it. Second transaction, fine. Third transaction...right before I went on holidays...cancelled without reason. I tried it again, and although the second attempt worked, I received an email just a day afterwards saying it was cancelled. Although this referred to the cancelled one, the timing of it made it seem that my second attempt had been thwarted.

I used Xoom service because they claimed they will transfer the money within 4 hours and my family in India needed that money next day. But they delayed the process and it is taking a week now to complete the transaction. When I contacted customer service, their answer was in some cases the transaction will take time for verification because I used a new account and I did not make a transaction for long time. If that was the case, they should have mentioned this in their site clearly not in fine prints, so that the user is aware of it.

Fast forward to now. I am overseas and my current bank suggested I use Xoom to transfer money to myself. I thought that since it was now affiliated with PayPal, I could trust the services it provides. Again, really poor service. I initiated a money transfer from my American bank to my overseas bank that should've taken no more than 24-hours to process (according to the customer service person on the other line). 3 days go by without word and I find myself calling customer service once more being transferred left and right with them asking for information they should've asked for in the first place.

I have been using Xoom for about 8 years now and until this transaction I haven't had any problems with the service. I sent money to someone in the U.K. on 21 December. The money was never deposited. When I called to see what was happening I was told that they were having a technical problem with their partner over and over again and when I asked when they expected it to be solved they just said that they didn't know.

Completed enrollment. Initiated transfer. Received notice to call as transaction was cancelled. Questions: Who initiated transfer? Relationship of recipient? Purpose of the transfer? Then put on hold. Next question: Did recipient request the funds? I refused to answer any further questions as they were necessary to verify security. An invasion of privacy, not security. Went to Transferwise without any such invasion.

It’s hard to make transactions with Xoom. I complied with the documents they asked even if I had qualms about sending via email my personal information. After 3 days the company canceled my transaction. So I spoke with an agent, who talked lengthily and unnecessarily about those things - why they need those documents blah, blah, blah, you know after the already lengthy verification process. That my ID was verified okay, but the bank statement they wanted me to get the online copy even if I sent them a photocopy of my paper copy which I get monthly from my bank.

There is no complaint about this service except the troublesome and strict verification process. I helped my mother to do the first transaction, but Xoom requested talk directly to her to verify the account. There were no Xoom representatives that can talk with my mother by her language. I tried to teach her to repeat after me to answer questions from Xoom service persons. They needed at least one day to verify submitted documentations. My mother didn't get any response from Xoom whether Xoom verified already or not. Terribly, every time I called back Xoom on behalf of my mother, I still have to restart the verification process. The trouble lasted a week and I'm very tired of their policy of the verification process.

I tried sending money to India from Canada. Was easy to set up and send, but after 1 hr got an email saying there is some delay. 24 hours later I called to see progress as the money was taken out from my account. Customer service said their partner in India is experiencing some delay - wouldn't say what. I asked to find out what and keep me posted. Again 24 hours after that, no update, I called again to find out, same response from customer service. Then the next day, I got an email saying money transfer has been canceled altogether. 3 days wasted, with only to have the money transfer canceled for no actual reason given other than "technical difficulty" whatever that means.

First let me preface this by saying that I have been using XOOM for more than 4 years to put money into the same account in the Philippines, to pay for our house. I started a transfer on 12/2 after 2 days it was canceled by XOOM due to technical problems - I retried on 12/4 same result - I retried on 12/8 and this time was told the transfer went through - money was removed from my US account on 12/10 (normally the money would appear in the Philippine account the same day as when money is taken from US account).

After 5 days they cancelled my transaction saying that I exceeded the limit of $6000 per household and needed additional documentation which indeed they should have asked in the very first place. They don't care about the customer urgency or criticality of the situation that how important for them to send the money for immediate family emergency. Screw it Xoom.

I used Xoom for the first and last time 5 days ago. They charge $6.99 vs Western Union @ $7.00 for the exact same transfer doesn't inspire me. The fact that they have done none of what they said after multiple calls to customer service inspires me to write this review. Forewarned is forearmed! Tried to send money multiple times software errors occurred. Canceled the transaction completely prior to and completion. Email confirming transaction received. Total time about 5 minutes.

I was able to send one transaction thru PayPal/Xoom, and after that several cancelled transactions and documentation sent and phone calls later, was informed that I would not be able to use Xoom. PayPal should distance itself from this anti-American business.

I tried to make a transfer to one of my boyfriend clients and Xoom told me that I wouldn't have satisfaction transaction and the transaction was cancelled and they said it under verification process. When I told them that its was for client payment and I tried to make 3 transactions nothing happened. All the transactions was canceled for no reason.

I've been using Xoom for over 5 years now and last Nov. 9, 2018, I was scammed by a hacker (it's a long story) to send $2,000 to the Philippines. The transaction was successful because the money was picked up within few minutes. I called (countless of times) Xoom and told them about my problem and that the person that picked up the money is fraudulent. There wasn't any sympathy from them whatsoever. They kept telling me to contact this department and that department, so obviously they do not talk to each other. It's almost a month and I haven't gotten any help from them.

I work in online customer service every day. I've had to listen to and deal with loads of people every day with a wide range of questions and concerns. I've also been given loads of empathy training to prepare me for this job. Someone should have given this training to the support people at Xoom. Of course, I don't handle more than a couple hundred euro, pounds or dollars at a times. So of course, I'm wondering why people who work with large amounts money have such a lack of transparency and empathy. I transferred a couple thousand dollars to pay for my wedding reception 6 business days ahead of time. I think their guarantee for transfer is 3-5 business days. But that's not really the point.

Attempted to send $230 USD to a merchant in Sri Lanka. Immediately received email notice from Xoom that money was being 'processed" and provided with a transaction number. After 5 days, merchant had no notice of funds arriving. Upon calling Xoom support, they said they could provide no information or answers, and no resolution as to where the money was. My transfer history is empty - showing no evidence - zero - that any money was sent, in spite of having a transaction number from Xoom via their email. Nor does my account show that any bank account was associated with this account. Empty! Customer support was sub-par compared to US banking standards of customer support. For me, there are far too many kinks in this system for me to recommend Xoom to anyone at this time. I will continue to use Remitly or PayPal.

I've been using XOOM since 2016. Funds have always been delivered within a couple of days. Not this time though. I made two transfers on December 3rd, their status is shown as deposited, but the recipients didn't receive the money. I contacted customer support and was told they can't find the reference numbers of those transactions in the partner bank system. They asked me to email them bank statements. I provided all the information and heard nothing back. I emailed a few times since I could not get through to anyone on the phone. It's been over a week and my $200+ are nowhere to be seen with zero updates from XOOM. Very bad customer service. Avoid at all cost. I'll never use their service again and I'll file an official customer complaint with my state consumer office.

I transferred a large amount of cash from the US to the UK and got confirmation that the deposit was completed. Three days later, I get an e-mail from Xoom telling me that, oops, the transaction was cancelled. I called the number on the e-mail and the customer service reps knew nothing about it and insisted that the deposit had been made. I had to persuade them that it had not. They finally figured out that, apparently, a large number of transactions like mine had been cancelled due to a technical issue with their partner bank, Barclays. And here’s the kicker: despite the fact that they promise that they can do immediate transactions, it is going to take over a week for the money to be re-deposited in my US account. They offered very insincere apologies, but nothing else. I’ve had bad customer service experiences, but this was by far the worst. Stay away from them at all costs!

If you send money through Xoom their affiliates will give your family the runaround to pick up the money they need making them spend more money they don’t have. The code they give you will not be valid to their recipients in any location or identification. They advertise you only need the code and ID. But they make it hard to pick up. I send two time and had to cancel two times cause they will not give it. I even call customer service and they were not able to do anything about. You will only be frustrated and your family too trying to get your money. Don’t waste your time with Xoom.

I needed to send money to one person, one time. But the number of hoops I had to jump through made things very slow and difficult. Far too many repeated emails, phone calls, and attempts. Such a hassle.

Consistent service. Sending to our family in the Philippines has been relatively easy with Xoom. So far it has been safe, accurate and trouble-free, and they are prompt at correcting any technical problems. Thanks!

I’m a heavy business user of PayPal. Assumed use of Zoom would be seamless. Wrong. Attempted to send $125 to a friend in Colombia. The verification questions were inane and went far beyond address, ID, and bank statement. Not easy, not fast, not worth it. Phone staff completely inept. Pick another entity and drive this company out of business!

I went to Xoom through PayPal to transfer about 70 USD to an Cleaning service in Bangalore, India. I filled you all the form, submitted and in about an hour, I receive an email indicating I need to call them as it’s put on hold. I call them to get it through and they ask bunch of questions on exact information which are already on my form that I submitted. Then they started asking 'do you have another contact number', 'copy of DL', 'bank statement' etc. Really? For a 70 usd transfer? And that too when I come via PayPal, I expect a basic respect that am a trusted user in PayPal?

I initially transferred money to India on Nov 30th 2018, the money was taken from my account right away. But the recipient did not receive that money, they kept checking every days... no money! After 4 days on Dec 4th I got an email that the transaction did not go thru because of some technical issues and money was returned to my account. I understood that it was something to do with their IT framework or some such thing and initiated a transfer again on Dec 5, 2018, again the money was taken from my account right away.

In the years since discovering XOOM, my life has been made much easier as I can now transfer money to my family in a safe, rapid manner directly from my desk. Bank to bank transfers are the safest and quickest way to send your relatives any funds. Look forward to having XOOM handle my transactions for many years to come.

Xoom is very dependable and reliable. I have full confidence in them in making multiple transfers monthly. I would recommend their services to anyone who expects dependable and reliable service without the worry of international transfer of funds.

I send money to the Philippines 2 to 3 times per month and Xoom has saved me a ton of money with their low rate fees. Now they offer more cost savings by depositing directly into a pesos bank account. I'll be taking advantage of that this month. If you like saving money, Xoom is the way to go.

I have been using Xoom for several months now and its good service has been consistent. Money available right away, different options to get the money, its website is easy to use and the change price is fair. Thank you!

It has been very helpful using Xoom to send money to my fiancee in South Africa. After consistent problems with Moneygram and Western Union, Xoom has made it easy, consistent, and much more enjoyable for both of us. Although the money is not the same day or next day, the ease of the process is worth waiting a few additional days and the money goes directly into her account.

Big difference in market exchange rate and what Xoom gave. The exchange rate given was 3+ % lower than the market. In the past Xoom has charged 1% or so. I have stopped using Xoom and now use Remitly!

My experience while talking to the representative over the phone: I felt disappointed by the total disregard about the legitimacy and urgency of my transactions. Family member are dependent this service especially since this is what you advertised.

Money wasn’t available at the bank right away, my sister had to go back twice to the same location in order to get the founds. Inacceptable. This was a waste of time and money, on top of this this is the second time I have the same issue. The funds aren’t available as the website claims.

I always transfer money to my daughters account in the Philippines. Xoom makes it a quick and safer way to send money to love ones overseas and she receives it in minutes. With the money transfer going directly into her account this eliminates the danger of her walking around with a large sum of money.

Almost excellent service. My only concern is your unfair rate of money exchange. For example, you offer free transfer of under $200 to be deposited in a Philippines Peso bank account, but you ** customers with your rate of exchange. Your rate of exchange is lower (meaning you give less) than BDO bank. That is the reason I opened a dollar account to avoid the exchange rate. But then, you increase your fee for dollar transfer into a dollar account. At the end, the customer loses and you win. But overall, your service is costly but almost excellent.

I used Xoom for the first time this month to send $400+ to pay for one of my Mom's nurses (she has two taking care of her & I pay their salaries). That transaction went thru just fine. The next day, I tried sending money to pay for my Mom's other nurse. The amount was only for $300. That transaction was placed on hold. I called Xoom to verify information they needed from me. They then asked that I email a copy of my U.S. Passport & bank statement in order to comply with their policies.

Sending money in the Philippines is not a problem at all and it only takes a couple of minutes plus given the updates that both parties received. Reliable as I have never encountered a problem with XOOM.

I use Xoom often and find it to be very secure. Whenever there I get a transaction canceled all I have to do is call the customer service number and confirm all my information and that shows me Xoom is very careful about new transactions.

Xoom is excellent service. It help me send money to love one at any time. Don’t have to wait to go to a place and stand in line and fill out form. I could do all that from the phone. Only wish I could use my PayPal credit to send money. Seen is owed by PayPal why not use the PayPal account. Not your only your banco account or credit card but also your PayPal credit. That my only issue. And also I would like to have a option to erase who I have send money to. That all. Thank you.

I will rate 5 if you guys don't delay my monthly transfer every time... always have to wait for 3-4 business day for the payment to be deliver... same person, same account, same money, you guys should’ve let me send it with no problem by now. But overall I like Xoom.

We have used Xoom many times over the last couple of years to send money to my wife's family in the Philippines. We are extremely happy with the ease and speed with which we can send money and the rates are very competitive. Not only can we send money to people in large cities, but also to people in small, rather remote places. Xoom has been very trustworthy.

I initiated fund transfer at 12:17 AM EST 12/04/2018. Got email from Xoom at 12:22 am that transaction. I approached customer service at 12pm and they confirmed that, "We reviewed your transaction and can confirm the funds were paid out to the designated recipient. This closes our investigation, but we will be happy to review your recipient’s bank statement with you to help locate the deposit if needed." I sent Xoom my recipient's bank statement at 3pm showing no money has been credited. Called customer service again at 6.15 PM, but still no trace.

By far, the best experience. I regularly send money overseas and can really appreciate the fast transfer on every transaction. Once I needed to contact customer service and was equally satisfied. I recommend Xoom to everyone.

Had a great experience with Xoom. I needed to make a payment to an artist in London. The artist accepted PayPal which directed me to Xoom. The process was easy and it cost one tenth what my bank was going to charge me.

Xoom is a reliable and quick way to send money to our families in Colombia. The convenience of the internet and the ability to get this money deposited into a bank account of the beneficiary is a plus. Thank you for such a great service!

This remittance company is very reliable, fast and accurate. Never did I experience any negative transactions and I was informed every minute when my money is, from the release, transfer from and to the recipient's bank account. Also, my recipients were informed when and what transaction are going on. The whole process takes so short a time. Come on join me if you want a seamless delivery of your money, anytime, anywhere. A very trusted company.

Xoom is the easiest way to send money from my phone. It is also safe and it keeps my recipients informed in real time. And the best: they get the $$ within minutes (usually less the 5). I love XOOM. Very user friendly app.

Highly highly recommended. I have been using Xoom for several years and I have not had any issues at all with my account. Great company, excellent service. Super super Happy. My family get the money instant within a minute. Truly happy with Xoom. I have recommended it to several friends so far.

Just wanted to take a minute to say that having access to Xoom to send my self money while living in Mexico makes my life so much simpler and stress free. Xoom is easy to use and lightning fast. I used to send money to a Mexican friend to pick up for me, then started sending it to myself once I found out that I could. No waiting an extra day for my bank to transfer the money. Xoom is just about instant. The bank I use in Mexico has professional and courteous staff and I am in and out with my money in a few minutes. Thanks Xoom!

I love this app/service so much. I used to used MoneyGram and have to go all the way to CVS to do so once a month to send money from USA to UK. But now I can do it from my phone instantly with Xoom, it’s lots lots cheaper too. Very happy!!!

The service is based on a great concept. It's convenient and quick. The main problem is that the set amounts of currency to choose from for reloading rarely match the amounts of promos offered and the difference is wasted. For example, if a promo is 744php (the cost of an actual promo), the closest amount I can load is 900php. So on top of the 50php/1USD exchange profit they make, the 156php Is wasted. We should be able to enter the specific value we want to reload instead of selecting from preset amounts that rarely match any worthwhile promos.

This is simple. For the last 8 years, I have been sending money abroad once a month, 12 times per year. Now just because I am frugal and send dollars without conversion, you charge me a flat fee instead. At the level I send the money, it comes to $16 dollars a month, for something that I am certain gives Paypal/Xoom the freaking UNIVERSE a profit margin of $15.95.

I consider it takes a good short of time to send money to Mexico, I mean it's not immediate, but it does not take half of day either, all the transfers I've made have been always secured and safe. Would highly recommend this service. Keep up the good work.

Love the instant deposit feature of Xoom and to be honest the nature justifies the name. Only thing is that the conversion rate is less but that too when you send less than $2000. Would love and be very happy if they have better conversion rate for the amounts less than $2000 as well.

Simple: The best service, fast, accurate, safe and so on. Xoom is just amazing, keep you updated in every step of the process. I will Highly recommend this service, always on time, fair fees, and peace of mind. I will give you more stars, but you only ask for 5, great job.

Xoom had originally canceled one of my transactions but they claimed they had authorized it and the recipient had been credited. Unfortunately and to my great dissatisfaction, they blamed it on me that I did not allow the transaction, and had also suspended my account immediately (without checking with me first). I checked this with the transaction ID and specific dates, also checked more than thrice with my bank if they had not allowed suspecting fraud. I also emailed and called Xoom customer verification multiple items for the issue they claimed had happened, but with no response.

I contacted Xoom first by email because they say that you need a USA account to be able to transfer money, and since the account I planned to use was in Puerto Rico (a territory of the USA) I wanted to know if they considered that as if it is in the USA, and I explained exactly that, I received an email telling me that you could only send money from the USA, and only that, not if Puerto Rico is considered part or not, I send another email with the reference to the first email and asked again, and was told to call them. I send another email telling them that I was out of the country, I was in Spain, and I couldn't call them, so they again send an email telling me to call them.