Xoom Money Transfer Reviews

After reading reviews and doing my research I went for Xoom to transfer money to my brother in Pakistan. Even though there were other companies offering better exchange rate I still went for Xoom. This is what happened. 21-June-2015 Initiated bank to bank transfer from USA to Pakistan bank. Got a call after half an hour to verify information and agent told me money has been deposited to recipient account. 22-June-2015 went online Xoom.com to track fund, even though agent said deposit has made online it was still showing under process.

I was using Xoom for about 3 years to the Philippines because it was supposed to be the new great service and all. So I began sending funds to my Fiancee and son attending college and living expenses on a monthly basis but then all of a sudden their stupid customer verification reject my transaction and had the nerve to have an attitude when I questioned about my transfer in addition to requesting too much of my personal information... accusing me of suspect money laundering when it was going to the same two recipients over 3 years.

I was using Xoom 5 years already to send money to my nephew and cousin monthly but when I went to Philippines and send money to myself, this stupid customer verification reject my transaction. They already ask me and was able to answer all the stupid question that they have and also send them my US ID bank statements and still they don't give me my money, so I guess it is time to move to other remittance company.

I was told over the phone that I could get my money in minutes. After I made the transaction, I got a notice saying the transfer would take up to 4 days. A lot of people reviewing Xoom are saying the same thing. A company as dishonest as this should be avoided.

Things simply don't add up. Turns out you can only use Xoom to transfer money within friends and family in China, and you find that disclaimer only once you scroll down to the very bottom of their webpage, click on the section User agreement (displayed in tiny type size) then scroll down to page 44 of that agreement and look for section 12 B). It's almost a joke. I bet their customer service representatives go through hell every day answering calls of frustrated consumers that simply wanted to use their platform to transfer money from the US to China. I have to say that their representatives were nice on the phone. But it still comes across as one big scam. This website should be shut down because they do not deliver what they advertise.

After reading all the angry comments, it was obvious Xoom Money Transfer is a company run by the new thugs of the new economy. Just design a platform, find a capital to operate, advertise, outsource everything, just be a broker and see what happened. We might cash in by selling it or we might win a lottery by making it to the IPO after pitching the greedy Venture Capitalists.

If you want to know what you can believe, let's start with what you already know. Have you seen the advert with the Indian bloke that says, "Just zoom it!" at the end? The twenty-something Indian guy with a pot belly... Are we to admire his pot gut at that age? His hand-telephone? Guess what? He's actually a professional marketer. Surprise. Look. **. If that's what they have to do to get an "average satisfied customer" - pay a professional marketer to lie - what kind of product can they have??? They've a new one. Another marketing droid lying for pay... Only this time he mumbles his name and they don't put it on the screen. You can't even figure out what their stupid advert is saying and when you do it’s dodgy. You're going to trust them with your bank account info? I think not!

I send money for Xoom for a long time with my account number and always was fast but now they change everything and take 4 to 5 days to receive the money. If you send with your debit card take minutes but you have to pay 2 dollars more for use a debit card. They are a Liar and I very disappointed with them. Not anymore I going to use Xoom again.

They took 10 days to send money, and took it out of my account twice, by mistake. They gave me the run around for 3 days, then refused to return the money to me. I filed a case with BBB, it's still pending. It seems like they do it frequently, and their answer is always the same, nothing can be done about it...

I used Xoom.com for the first time to transfer money that needed to be in Mexico the next day. Xoom advertises immediate delivery. So I believed them and sent a transfer. The next morning I tracked the transaction and received a message, "Your payment is currently in the electronic check clearing process. During this time, your bank account is being verified debited and payment is being credited to Xoom. Normally this process takes up to four (4) business days. Authorized on: April 20, 2015 11:05 AM PDT Receive Text Message Updates. Transaction Status - Transfer Delay. Estimated Availability: April 24, 2015 5:15 PM PDT. You may contact Customer Service at (877) 815-1531 FREE if you have any questions."

This company should be close. They keep promising that your money will receive for a minute than been 3 days the receiver did not get the money. All you know is you sent the money but they cancel it without informing you that it's been cancelled for several days. I will not recommend this to my colleague at all.

Xoom has lost $6K of my money, and doesn't know where it is. I made two transfers of $3K US to Canada from the USA on consecutive days, for a total of $6K. Xoom's system claimed both transfers completed within 3 working days. However, the receiving bank has no information about these transfers. Nine days later, the $6K is nowhere to be found!

I'm so angry that I send $150.00 to my mother to Guatemala to buy medicine, it was on March the 15. She called me on March the 16 and she told me that they didn't give her the correct amount. Since this date I have been calling Xoom but all that they said they couldn't reach the person responsible! In almost one month they couldn't contact or do something? And nobody call me back or email me until I do it. And it will be almost a month and they don't give me a solution. Please tell me what Can I do?

I used Xoom on March 23, 2015 to send money to a bank account in the UK. I had sent one of my original paintings to the UK, and customs decided to add a tax/fee to it. I did not want the recipient to have to pay this out of their pocket, so I looked into online services that would allow me to reimburse them ahead of time. I had read an article on Consumer Reports touting Xoom, I wish I would have stopped and looked here first!

I am very disappointed with this company :-( I have send money to my mom and they put my transfer on hold, then they have asked me a lot of questions, even spoken to my daughter to verify who i was? That was not good enough to them. They have asked me to verify my address, i'd sent them a copy of my P.S and I.D... Guess what, they asked me for my passport too... The worse company ever :-(

My Xoom account was hacked last month and someone transferred money to Philippines to the person named ** (Cash Pickup). The person who authorized Philippines transaction from my Xoom account also initiated couple 2 other transactions (Other 2 were the recipients to whom I send money every month). Xoom identified those 3 transaction as fraud transaction and cancelled them and I got a notification to my email id. I immediately called Xoom and verified the last transaction I authorized and they were able to reset my Xoom account and I changed all the password. Xoom verification department said, I need to remove all my recipients and add them again to be able to send them money in future. Everything is good until now.

I tried sending money to HDFC bank and instead of instant deposit. It gives me a message that it can take up to 4 business days to deposit your money. I quit Xoom instantly as it betrayed it's customer with false promises and wrong tag line. I have sent money to India multiple times using my same USA bank account and got money deposited either instantly or within 4 hours per Indian banking time to other banks.

The service it's really bad. But what is worse is the exchange rates. I was going to send 1000 dollar but I figured it out that they keep 350.00 only with the rates difference. Plus 4.99 fee. Comparing with the other money transfer companies they look very bad. I would never sent money with them.

Last year I tried to send $950 to Colombia, because my mom is fixing her house there and she asked me to send her that money. (My mother is 80 years old and not a computer savvy) I tried Xoom and they cancelled my transaction and called me for verification. I gave them all the information they asked for!!! (all my personal information) but at the end they asked me to send my driver's license and my passport to verify further. This is the worst company you can use to send your money, they treat you as a criminal, they take all your information and that is not enough. The real criminals know how to use the system!

I had to transfer money to my parents and I could have chosen any service that could have transferred money faster than xoom. They are promoting xoom transfer moneys in 4 hour and it's 3rd day, my money is stuck.

I had been using Xoom mainly to support dialysis treatments of a friend in the Philippines; also support of a girl with transverse myelitis and to help a couple other poor people there struggling financially. I started using Xoom when W.U. did to me what Xoom is now. When they did it, they at least asked for proof of where I get my money and proof that it was being used for the most part medically by my main recipient. I really didn't think it was any of their business that my money which was coming out of a B.O.A. account had been an inheritance, and to get the medical receipts from a person who has enough trouble just to go to dialysis treatments seemed unduly hard for her to go to a computer cafe and have to scan the receipts etc.

I transferred on 31st Jan and still not credited into my account. They are saying that their partner has technical problem (ICICI) and hence not credited. Also they are unable to cancel transaction since it has been handed over to partner. If there any problem exist they should have workaround. Also, why they did not post in their website that if money is transferred to ICICI then there will be delay? If they did at least we would have tried to deposit in other Indian banks. Really poor service maintenance and communication.

"Your payment is currently in the electronic check clearing process. During this time, your bank account is being verified, debited, and payment is being credited to Xoom. Normally, this process takes up to four (4) business days." I got this error message third time, I need money from my relative for some of my expenses. But they are not getting it. Very very poor service by Xoom. Every time this error come in and they do nothing for week. After week, transaction cancel automatically. Xoom is fraud company.

I transferred money to India using my credit card. It appeared on my credit card as "cash advance" and I was charged $126.00 as cash advance fee by the credit card company. It does not mention on Xoom website that credit card transactions are taken as cash advance. I called Xoom and complained, but they said they cannot help anything. So, now this is where I stand with the completed transaction - $20 to Xoom as fees + $126.00 cash advance fee + 20% interest from bank on cash advance!!! Never using or recommending Xoom again.

It's a long way from a good idea in California to a functional international business, and Xoom has not yet made the trip. What they can do is take money from your U.S. bank account using the ACH (automated clearing house) system. What they can't do is deliver it to your intended recipient. For this they use a large group of "partners", some good, some not so good. Many they don't know. Some they can't even contact by telephone.

I got a confirmation that I will get my money back.

They advertise that they can transfer money from US to Argentina. It's a lie!!!! They ask for a bank statement. When I repeatedly asked why, they replied that I HAVE TO PROVE THAT I'M NOT A TERRORIST OR THAT I DO NOT LAUNDER MONEY. OUTRAGEOUS!!! Besides, they already took my money and I am trying that they return it to me!!!

Three times I transferred money to Mexico through Xoom.com and the money was held by the agency for no reasons. I called Xoom.com for the releasement of the money. The agents asked too many unrelated personal questions.

I will strongly not recommend anyone to use Xoom Transfer money. I transferred $1000 to India with Xoom and certainly I saw $4000 withdrawal transaction pending on my bank account after few hours. I try to login Xoom but I couldn't because hacker changed all my info to his info. I went to bank and they said It is Xoom Transactions 2 transactions of $2000/each and my original transaction was cancelled by hacker. I called Xoom and they said that my account is hacked by someone and money was sent out to Philippines and they said they can't do anything with the transactions. However I will get the claim after approval. It was not enough and they asked me to fill out and sign the claim paperwork and send back to them which was the biggest hassle. Until the time I do all that, my money was gone and I don't believe Xoom that they would approve my claim and give me the full refund as they didn't promise to guaranteed refund when I contacted them.

I transferred funds to Brazil from the U.S., and my account had not been debited after two days, so I worried that maybe I'd given them the wrong bank account for myself. So I went online and saw a transaction sitting with a Review button. I pressed that and it asked for an Authorization. I was worried it might duplicate, but had seen Xoom information that transactions could be cancelled within 30 minutes, so I pressed the button. Then I saw there were now two transactions in their system. I looked for a way to cancel online. None. So I called them, within 10 minutes. Too late, they said. What about the 30 minutes? They have implemented an account called a PWR account. It sends first and withdraws later. They don't tell you you have this account, and, in fact, you don't. It is just a decision they make, with each transaction, and they say you don't know if they will do it or not.

I've been using Xoom for about a year. Overall, I've been happy until now. For the amounts I'm sending, their rates are decent and the fees are very low. It was much cheaper than using my bank. Last month, I tried to do 5 transfers (all to people I had sent money to before). All of them appeared to go through, but then three were cancelled AFTER they appeared to go through. I replied to an automated customer service email (even though it asked for ridiculous levels of detail), but they cancelled the transactions anyway.

I cannot believe this Xoom people, they are totally crazy!! I tried to send money to Argentina to a lady that won a poetry contest and after everything was OK, they send me an Email telling me that the transaction had been canceled. After I had sent information as to how and where to pick up the money, I called Xoom and they ask me for all types of verification, 2 picture IDs with my address on it, my bank statement, they told me to send the front and back of my debit card, and I did. Maybe they are trying to rob me!! I don’t know. If I have no problems with my bank processing the transaction, why do I have problems with Xoom? Why they need so much information about me, why they need my bank statement? I think they are up to no good!! Don’t trust this people!! Stay away!!

I used Xoom to transfer $2,600 to Managua, Nicaragua on Friday. On Saturday, Xoom mailed a response that the transaction had been completed and money had been picked up. My intended recipient never received the money. I have been dealing with this error with Xoom since Saturday. Xoom has a policy to hold on the transaction for 4 days and asked for proper ID. Why would they released the money within one day when it was not even confirmed by me? Waiting for this issue to be resolved. Stay away from Xoom when sending money if you do not want this type of stress.

Recently I sent money to my mom (a tiny amount) using a credit card. My mom went to pick up the money and it was not there. I called Xoom.com and they told me that it will be available in 4 DAYS!!! I couldn't believe it!!! They gave me ridiculous reasons and after a 20 min. conversation did not solve the issue. I cancelled the transaction and found out that sending it via Western Union will only cost me $1 more. I will never use Xoom.com again.

I used Xoom in the past to send to a friend of my family in Peru and it went well. But afterwards I sent again to the same person and Xoom told me that their policy was only to send to family members. Well, my mother traveled to Peru, her home country and I tried to send money via Xoom to her and it was rejected multiple times. I called customer service and someone that sounded Indian told me all these ridiculous reasons why the transaction would not go through. What is the point to trying to send money to another person via internet if there are all these reasons to reject the transaction. I resorted to sending via Western Union, happily paying more for better service. I also tried another time to send to good friend of mine in Australia and it was rejected too, Xoom told me only to family. Then why was the rejection before when I was sending money to my mother. I do not recommend Xoom for anything. YOU GET WHAT YOU PAY FOR, PERIOD!

I sent money last Friday for my cousin's school tuition on Friday. She never received it. Xoom did not email me or called me. After 20 mins on the phone I was told that it was an issue with the receiving bank, out of their hands. Dear Xoom, please communicate openly and honestly with your customers. They depend on remittances for their livelihood. When you stop communicating, people lose trust in you. You've lost me as a customer.

Xoom is a waste of time. They solicited me to use it to send money to India. For no reason they rejected my transaction. For security purposes the reason will not be explained to me. It is a headache. I wasted my time in talking about it to Various rep. I will never recommend this to anybody. Stay off Xoom.

Status cancelled, why? First time happened after using the service for almost two years.

I trying to send $100.00 TO Central America to family member but this people ask for Federal ID. They just Crazy what they thinking so $100 for America is Pocket Money and you have to open all your personal info. This invasion to people privacy.

Tried to to transfer fund and a positive response on instant transaction completed was sent to me in 15 seconds..It's been more than 3 days now and I have not got the money in my Bank.. Too horrible. They have taken the money from my Account and not yet transferred to.. Don't go with it...I am going to raise strong concern now.

Beware of Xoom service!!! They use a lower rate than world market exchange rate. I just send 1000USD to my family in Vietnam and Xoom rate was 1usd = 20.400VND while the world rate is 1USD=21.300VND which made my family lost about $45 when received it.

Xoom has been very fast for the past years. However, recently, it started to get slow... to the point that you had to wait for a day or two before you receive your money. I am starting to suspect that there is something going on now with Xoom.

Instant transfer is a SCAM. Customer service rep told me point blank that the transaction will take 5-7 business days and that there is nothing she/they can do about it. Instant transfer?? What instant transfer... They are as ambiguous and scam sounding as they were 5 years back. Only difference is that they now have financiers to fund a huge media budget that they are rightly spending on buying endorsements from international celebrities. They should retrieve the ads and apologize for wrong advertising and for wasting people's time and effort. Fools.

I had sent 3 grand to family In India for emergency purpose. As the amount is debited in my account the customer care lady says very arrogant and says we haven't received the payment from my bank and it will be received only after 3 days. And I had requested to send an email that they haven't received my payment so I can put in the court. She very smartly replies that there is a problem with my Gmail account so I am not receiving it. The customer service is very poor that they don't even have proper communication. They could have bought a bunch of people from Mexico and made them sit and making all kinds of Fraud. I don’t understand why do they such big stars from India and spoil their names too here in USA. I am finding a way where such fraud company close. What measures does the USA government take action on such.

Cash in minutes!!!!! Yeah right!!! Don't ever be scammed and be fooled!!!! I made a transfer from my bank account using Xoom remittance to send money to the Philippines... Mind you, they do not care if the money is being use for emergency purposes or whatsoever, or if money is for an emergency surgery! In some cases in other country, money is needed first before they do something to save someone's life. But you think this company ever care, no! Once they got the money, they will tell you that the process takes 7 days for verification purposes!!! Such a scam!!!

Xoom claims to only charge $4.99 per transaction, but that is extremely deceitful. Indeed, they utilize a false exchange rate, ALWAYS in their favor, meaning they are raking off the top an extra amount, more and more as the amount of your transaction increases, obviously. When confronted, they rattle off a bunch of gobbledygook, and of course, refuse to correct the transaction. All the while, of course, they pretend they've done nothing wrong. Test it. Check the exchange rate at several other places, then check Xoom's. You'll find this is the truth. I don't think you want to do business with liars and cheats.

I used my debit to send money to relative who needed big money for a surgery. Thought that electric transfer will be fast. Sent money from 28 June 2014 until July 7 2014 my relative still did not receive the fund. Email and correspondence with Xoom Customer Service but they said my transaction is completed. I asked for successful REF number of the transaction but they refuse to give it to me. They asked me to send the receiver bank statement for them for the confirmation. They took my money at my bank but never send to the receiver end. I will also report it to the police for a money scam and call my lawyer for privacy violation. Keep you posted.

I used Xoom to transfer money. It turns out they use cash advance method to charge credit cards. I wonder if this is fraud? Because they charge transaction fees but they transfer the credit card transaction fees (cash advance, which also accrues interest) on the customer!

This company was referred to me by my friend so I tried it. My first transaction was their first maximum limit and I was instructed that I have to put in the number appeared in my bank statement in order to speed up the process which I did. So it took 2 days and was fine. Then I did again another transaction 2 days later in a lesser amount. Then I got a call that my last transaction is pending and they need more information from me so I gave the information that they needed like my driver's license number, what kind of job I have, and etc. I thought that was enough but when I checked the transaction history, it says still pending and it will take 4 business days for "bank clearance".

This is the 2nd time I'm using Xoom (which I wasn't aware of). I wasn't aware I had used Xoom earlier as apparently I had a transaction in 2009 to China (which made sense to me as I paid someone in China for some transcription service) then. They told me it was my second time. Asked some basic verification and validation questions and we were done. I believe I initiated the transaction between 12PM-2PM Central Time. By 3.30PM Central time, I had received the verification call, transfer authorized and amount credited to my HDFC bank account in India (less than 4 hours). My local Indian IMPS or instant transfers took more time.

Xoom is total rip off! The exchange rate in today market 5/28/214 1 USD = 12.8817 MXN. Xoom exchange rate 1 USD = 12.6210 MXN plus 5 transaction fee. Not fair if you send money. Please make sure YOU are not getting rip off. I will not ever send money again. I have to send $480 US dollar for my family to get $6000 pesos. With the correct exchange I only have to send $471 to my family. I got rip off $9. Imagine if you send more money. NO FAIR.

I sent money to India using Xoom and had a wrong account number. Xoom said the transaction is complete. We inquired, the bank said that account number was invalid. How can Xoom deposit money into an invalid or to an account that does not exist.

My name is Marvin and I had like 1 or 2 years using Xoom because my family receive that money quick, but 3 days ago I send money to my country and somebody from Xoom send me an e-mail that they need my photo ID so what is that and My family couldn't got that money.

Xoom.com called to make a bunch of questions that didn't make sense. They ask: 1) to verify the email I'm using and who's name is it under? 2) Why am I sending money to this particular person? 3) What is his\her relationship with me? 4) How many times will I be sending this person money? 5) to email Xoom.com two types of ID verifications. 6) whose cell phone number was I using and who's name is it under?

I get a communication from XOOM as below: "Thank you for your feedback concerning our payment source policies. My name is Matthew ** and I am one of the managers with the Customer Service department here at Xoom Headquarters. As our representative explained, Xoom only allows a payment source to be added to a single Xoom account. As to our reasons behind this policy, it is a business decision with regard to risk and security. We stand by our decision and I am sorry for any inconvenience, however we are not able to accommodate any requests for exceptions."

it seems there was some confusion about the dates since I was trying to perform multiple transaction in couple of days and the money debited from my US account was of previous transcation.

I have been using Xoom for at least 8 years now to transfer money to the Philippines. I have never been ripped off but I am unhappy with their service. In particular their credit/debit card services. We started out using our debit card as a form of payment because we wanted the money to come out of our checking account. Now my bank declines use of our debit card on the Xoom website citing security reasons. (My Bank Never Charged Us Any Cash Advance Fees for Either The Credit or Debit Card.) Xoom told us we had to use a credit card instead of a debit card. Now we use the same bank's credit card for several months now and a few days ago our transaction was declined by our bank again citing security reasons.

Wanted to send $2999 to India. Initiated the process but after completing the process online, received an email saying that they have to verify my account. They will debit my account with the money lesser than $2999, and I have to enter that exact amount on their website to verify my account. After 2 days, amount taken from my account was 2998 something. I entered this amount on their website and had to go through filling some more information. Then received email saying that the money will be deposited in to the said bank in India.

"Cash Pickup normally in 15 minutes or less at Elektra, Bancomer, Soriana and BanCoppel" <-- This is what they state in their home page. I transfer $300 to Mexico Elektra, in which I was told by Elektra that XOOM deposits take at-least 2 to 3 hours minimum. I wasn't able to have it picked up till the next day. The money was for an Emergency, in which I relied on XOOM to provide a quick services that is clearly stated on their homepage. DO NOT USE - BEWARE

Please do not use this company. All the operators are not from the U.S. They can steal your info anytime. That's what happened to me. They did unauthorized transaction and unfortunately, they debited my money. Luckily, my bank gave me back my money due to unauthorized used. PLEASE, PLEASE... Never use Xoom or otherwise, you can be a future victim of fraud too.

I wish I could give less rating than 1 star. Mine was the worst case among all. My Xoom account has been hacked by somebody and there were 3 unauthorized transactions. I called Xoom immediately and told them about the issue but unfortunately the money got transferred. Then they asked me to submit an "affidavit of unauthorized use" and a copy of police report. The worst thing is I went to the police station here for the first time in my life to file a complaint.

I used to think Xoom was an amazing service - at least up until I had my first experience with them. I transferred $2999 to my family outside the US using Xoom on March 19, 2014. The transaction ID was **. The good news is that the money did transfer in a timely manner. Bad news is that I got hit by unanticipated fees. Now for the details: At the time of the transaction I used a Xoom coupon (code: **) that advised me that there would be no charge regardless of whether I use a Credit card or my bank account to fund the transaction. Further, I was not made aware in advance that using the credit card to fund the transaction would cause the transaction to be seen as a "Cash Advance". I completed the transaction in good faith with the understanding that there would be no charge. Unfortunately, I was subsequently hit by a $89.97 credit card transaction fees.

Hello, thank you. Yes, the money was finally transferred two and a half weeks and as I had to send another amount, they debited both at the same time and caused to loose more money.

Recently I tried to send money to the Philippines, as I have done on a regular basis. Well, I quit AOL and now have a new email. Went to xoom online and had forgotten my password. No longer having access to my AOL email, I tried to have the link to change password to my new email, so I called them. Spent a long time time trying to explain my problem (which I thought would be simple) to them. Finally, they said they would make the change so I could sign in now and send my money. Went to sign in and no good! Called them back and this person tells me that once you register with a certain email address, you cannot change it.

I had only one choice for quick transfer "xoom.com". Till I am xooming around xoom.com to get credit to my friends transfer account. I had transfer USA $ on Feb. 20, 2014. Today Feb 24, 2014....no credited to my friends account in India. What is the meaning of 4 hours transfer? or 40 days transfer? Big guy big delay? I need trustworthy business services. On phone line, I'm fed-up with xoom. My peace of mind "xooming". Only GOD will help me to keep peace of mind.

XOOM MONEY TRANSFER SUCKS - Never go with Xoom because they commit to transfer in 4 hours but they take days together - I am from India and I got money transferred from my friend for my urgent requirement. These guys XOOM - They say that they are tied up with PUNJAB NATIONAL BANK in India to transfer funds to all the banks in India. BUT the Fun is Customer care complaint desk people do not know WHAT IS XOOM MONEY TRANSFER and what they do.. and the Punjab National Bank Customer care SUPPORT is also worst.

I do agree with all the negative reviews posted on this thread. Yes, XOOM SUCKS!!! My husband ordered to transfer money to me but it took them 2 days (which normally takes 4hrs or less to complete the transaction) and nothing happened. Upon cancellation, they didn't send any notification that they've debited my husband's account. We called XOOM and gave them options. If they can't refund us right away, better proceed with the transfer of money since they already have our money.

XOOM policies, besides being absurd, don't seem to have any real definition. Even though my transaction followed every letter of their policy, they still cancel the transactions with no reason why...supposedly for my own protection? They successfully protected me from sending money to a friend I have known for years. Why? Who knows....all I get is apologies..."It's for my own security."

I just received a text stating I transferred $1,000 to someone. I have never used Xoom in my life. The first person I spoke to insisted I give them my account information. What part of "I don't have an account and have never heard of Xoom before this text" do they not understand? I just about had a heart attack. I had to call back and speak to a different person who stated that they must have sent the message to the wrong number. Oh my heart. This gave me such anxiety.

I am still surprised by looking at so many negative comments about Xoom here. I was just checking about increasing transaction limits per year and found this forum. I was using Western Union and Indusremit before and was never aware of Xoom until my friend told me about it. Once I started using it, I would totally recommend and I already have, to use Xoom. It's been almost 6 months, used it about 10 times and never got opportunity to think bad about their service. Dispatch money on Friday (CST 9 AM) and the money will be deposited on Saturday (11 AM IST). That too with a competitive exchange rate. Mostly they have the best exchange rate. About customer service? Well so far nothing have been so wrong that I have to contact them. I have recommended Xoom to about 4 people and they all, including me, totally believe that Xoom, if not best, is really better than most of the other money transfer services.

I am not happy with Xoom. They are not giving proper service for the customer. They are not able to give the correct information trying to convince the customers. Worst service.

I usually use another money transferring service to do any transactions but a family member recommended Xoom to me as it is supposed to be pretty quick and does not need multiple steps of verification. That was the worst advice I'd listened to. I'd used Xoom to make the transfer to my bank account in India in February. I somehow assumed due to lack of time that the transaction would have taken place as I received a confirmation email about the success of the transaction. I checked in May to pay somebody else from my receiving bank account and to my surprise, there was no deposit. I then checked the details of the transaction in Xoom and the beneficiary account number was different from mine. I just did not understand how that account number came into the picture.

I have been transferring money to India and these people say 2 business days (but in advertisement Amitabh says 4 hours which doesn't make sense). I still wait for 3 business days but still money will not be there in recipient's account, but I will get an email saying your transaction is complete. When I check with my recipient's account, still they did not receive it. This is a terrible trust breaking thing that Xoom has done. Now I will call customer service. They will check for 2 min. and tell me that their partner is still doing some last minute transfer, it will take 3-4 hours. This is how the Xoom service says transferring money to INDIA.

My first time using them because they advertise and promise that sending transactions is quick and easy and ALL is not true... I sent money and the recipient never received it. They have it in some kind of hold to verify bank information and called me with a lot of unprofessional and very personal/uncomfortable questions (not even worth mentioning). If they would actually advertise this I am sure no one would take business to them... I should have done my transactions with any other company instead of trying out this company full of unprofessional customer service and high fees..

I have done transfers with Xoom for more than a year with only minor delays, until now. I now have more than 10K tied up or pending and no resolution of delays in three separate transactions to my wife. Despite several telephone interviews, and email requests..... no resolution. They also have given me three different excuses for the delays. Also, they have lied to me about the root cause. Check their reputation and then do business with someone else.

Just letting you know that I was not able to add bank account information in my new account. Because I had another account with same account no. I called customer service and they said "you need to close one account" which I did from them. Now I am trying to send money and it's only let me in with ATM card. That's I don't want to send by ATM because of charges. I just want to transfer from account to account without transaction fee. I called customer service again and they said that now "you can not send money anymore" from my US bank account because it's already locked by that Xoom account. I told them just want to add that account US bank account no. They said, "No.. Our terms & c, system......"

This company SUCKS. I did one transaction to Colombia and they double it up. I called and the answer from a "customer service representative" was, "I'm sorry sir but you are the only one that has access to your account," and I KNOW that I did ONLY ONE transaction... one and only transaction with this people... Now, I don't trust them. Will close the bank account before they take anymore money from it...

I am a regular user and had an emergency situation today to send money to someone who is not really my family. Xoom denied the transaction saying "Sorry Mr. **, this is not your family." You can only send money to your family or friends. I tried to explain but she would take it. Friends' family is NOT considered she said. It was my best friend's dad to whom I was sending money. Silly customer care. I liked their service but now it all went down the drain. Moving over to Money2India.

I really have to wonder how this company stays in business? I created an account and tried using them (first time) to send to my GF in the Philippines. After sending and getting confirmation, etc., a day later, I get an email message listing a range of activities that violate their User agreement (of which I committed none). And it went on to say that sending to anyone else that has violated that User Agreement will "affect your ability to use Xoom." And so, "Based on a thorough review of your transactions and/or your recipient's transactions, we have decided to close your account." So they threw the baby out with the bathwater because of who I was trying to send to.

I used this company and it was the worst mistake I could make. Money sent on a Friday and it's almost 8 days and nothing to deposit the money to the account. I have called many times and with representatives Porece Computalizados all repeat exactly the very words. I have spoken to supervisors and still have not gotten solution. Supervisors are equally lost and limited to representatives. Apparently, you will pay for the service but you do the work yourself by which you paid. Never use this company. There's nothing worse. It's wasting time and money and nobody has an answer.

I wasn't aware of the 1 account policy with Xoom.com. So to keep my personal and joint transactions separate, I opened another account with Xoom.com. I got a call from them for transaction verifications, and I told them about my second account honestly. They asked me to disable one account, which was okay with me, until I got to know I can no longer use that account with Xoom.com again. I was really pissed, since I wasn't aware of this policy in first place. I tried asking them to merge my accounts or let me keep both, as I needed both accounts for transactions, but they heard nothing I said. For them, it was all "policies" and "system"... That's what Customer "CARE" means...

They used to be a good company, but now they have started cheating on their customers. I saw the rate on their website and made a transaction. They display a higher rate when you review the instruction. But when you authorize the transaction, they automatically reduce the rates. When I tried contacting their call center, they are very rude and don't even speak proper English. They told me they cannot help and rates keep on changing. How could a rate change after I authorized the payment? Stay away guys. Don't give your money in their hands.

Until now, I have transferred money multiple times via Xoom and each time they cancel my transaction and I have to call their customer service, who are very rude. They don't have a clear idea about what they do and direct your calls to multiple call centers and you have to stay on the line and waste your time with them. Their policy of calling and verifying each transaction with them personally sucks. The last time I sent money was to a friend who started an online store and I bought multiple items from his store and was his first few clients. Xoom did not approve my transaction despite being a personal money transfer. I do not recommend Xoom money transfer to anyone who wants to quickly transfer money and not waste each time calling their customer service.

I have been transferring money to Allahabad Bank in India and these people say 4 business days (but in advertisement Amitabh says 4 hours which doesn't make sense). I still wait for 4 business days but still money will not be there in recipient account, but I will get an email saying your transaction is complete. When I check with my recipient account, still they did not receive it. This is a terrible trust breaking thing what Xoom have done. Now I will call customer service. They will check for 2 mins and tell me that their partner is still doing some last minute transfer, it will take 3-4 hours. This is how the Xoom service says transferring money to INDIA.

I just tried sending money to the Philippines and after filling out all the information online, they contacted me requesting more documentation. Do not trust these people. They will take your identity along with your money. This was included in the email:

My transaction for transfer to India was cancelled, with the reason being that 'we could not locate your account'. I checked with BOA, and they confirmed that the routing/account number that I had provided was correct... Called Xoom customer service, and they advised me to reenter the account number... When I tried to edit the account number, it just shows the last four digits.

Xoom Money Transfer promised four-hour delivery to India. This is fake and fraudulent. Do not believe this, as your money will vanish for who knows how long. Don't believe me? Go ahead and try it for yourself.

I gave 1 star because I can't give less than that. PLEASE DON'T USE Xoom dot com money transfer service. They cancelled my transaction with reason that they do not want to disclose to me. I talked to the supervisor and got answered, "We can cancel any transaction in our authority without any disclosure, and it’s mentioned in our discretion." If you can't be transparent about your service to your customer, you will go down soon, people...

I requested a transfer to Colombia 13 days ago and I just cancelled the request because Pagos Internacionales (Xoom partner) in Colombia did not call the (first time) recipient. Nowhere in the process was I advised that there was such a requirement or such possible delay. I wish I had read these reviews before. I wish I could rate Xoom less than one star.

I made online transfer from my regular bank account to my account in India. Xoom withdrew money from my account here, and nothing was transferred to my account in India. When I called customer service, they issued a case number and forwarded it to me, and said it will be resolved in 24 to 48 hours and nothing has happened up to today. It has been 15 days now and nothing showing that they are working. I call everyday to find out where my money is in India account, and the staff just keeps saying that they are working with their partner bank in India to resolve this issue. And yesterday they cut my phone twice after I announced my name and whatever identification they needed to ask, so purposely they cut phone. The third time, another rep tried to take my complaint about why I have to complain every day a new case, what happened to original case # - no answer yet. My advice is not to transfer with Xoom, ever.

Over 2 weeks ago, I requested a money transfer to my contractor in Mexico. This was the 3rd transaction to the same party within the past month. After 10 days, they requested that I send a copy of my passport, which I did. Still the money did not transfer. I called customer service and requested that they cancel the transaction. That was over 2 days ago. To date, the transaction has not been cancelled and I don't dare use another service to transfer the money lest my account be charged twice for the same transfer. This is a horrible money transfer service and I would not recommend that anyone use Xoom to transfer money. It will cause you nothing but grief and extreme frustration.

In all Itaú branches I visited in Brazil, nobody could tell me about XOOM because simply they never heard about it. In Xoom's website it's clearly visible that they work with Itaú, but that's not what I witnessed when trying to collect the order. Unfortunately, I had to cancel all orders and replace with MoneyGram. Shame on you Xoom.

I made online transfer from my regular bank account to my parents' account in India. Now all of a sudden, none of the payments are processing and transactions were cancelled. When I called customer service, they issued a case number and forwarded me to verification department to resolve it. The staff answering the query doesn't even know what they are telling me about the problem. They said my mother and father have the same address as receipt and that is why they blocked their bank to process transfer? Can someone explain what do they expect me to make changes in my account to make the transfer? Should I ask my parents to have different address on their bank accounts? What does that mean? I have made transfers to the same account in the past. Just imagine... customer service and skilled staff they have to handle.

A simple wire transfer from US to Canada became a major pain. The money did not arrive after nine days. They withdrew the money twice from my account. Numerous phone calls and emails failed to resolve the issue. I had to pay another $35 to my bank to stop payment on the second withdrawal. But somehow, they deposited both withdrawals to Canadian Bank and then sent me to collections! Another $30 to send the money back to Xoom’s Corporate Office from Canada, and that was 10 days ago and there is still no resolution. They are unprofessional at least and a rip-off at worst.

I have lost $4100 in fraud transaction from this website. Think multiple times before using these services.

I was on the phone with their customer service representatives for almost 1 hour. They canceled my transactions and said the recipients were blocked or something. They have the worst customer service.

In the Galapagos Islands, I had little to no access to ATMs. That was okay because Xoom advertise locations to pick up money. Boy, was I taken for days of wasted time on my vacation trying to access money. I tried to pick up money at multiple banks and multiple locations. No bank ever heard of Xoom. Customer support’s response was they wouldn't call the bank or contact in Ecuador to try and help me. Instead, they emailed a mainland ambassador who eventually claimed that everything was working fine on the islands (which obviously was not).

I'm upset right now after I talked to a customer service rep named Miranda at Xoom Customer Service. I don't like how she handled things. I always send money at Xoom Money Transfer every month, sometimes twice a month to my family. This morning, I sent money to my bank account in the Philippines. When I came home, I checked my email to see if the money I sent this morning went through, because it was my first time to send money to my bank account. Then, I received an email that said, "Regretfully, we have encountered a problem processing your recent money transfer with the Xoom Transaction. The bank account information provided in this transaction does not match bank records for an active account."

I called Xoom customer services because money that had be taken out of my account was not deposited into my cousin’s account. I called them 3 times. Finally, I got hold of someone and I explained the situation. They said I needed to have the recipient email a screenshot of their account showing that the transaction had not gone through. He did. They e-mailed him back saying they could not accept the e-mail and that the e-mail should come from me. I should have access to his account? Anyway, I had him forward the e-mail to me and I forwarded them the e-mail. They told me that the e-mail was not coming from my account. I asked them to explain how would I forward an e-mail, which was sent to my account, from someone else's account. They are morons. I still have not resolved the situation and now I may be out $2400.00. I'm furious.

The first time when I sent the money, it was successful. Second time, it was cancelled even without notifying me (not even through an email). I tried the third time after a month and it was cancelled immediately (I guess automatically). I called customer service. They asked me to send my latest bank statement and photo ID. I sent a scanned copy of my US driving license and bank statement. I received an email saying that they were not legible when viewed or do not meet the requirements previously set forth. The copies that I sent were crystal clear (color) copies. They asked me again to send another bank statement and passport copy. I don't recommend using Xoom. I am not sure why they are doing like this. I guess they don't want to be in "Money Transfer" business.

Dealing with these illiterate fools about a transaction they cancelled for no reason was infuriating to say the least. The company should be disbanded and no one should ever attempt to use them.

I will not use Xoom Money Transfer in the future and I do not recommend anyone to do so. Not good on communication and very bad service. If you decide to send money above $100, consider your transaction is going to be cancelled without a proper explanation. When the agent could not give me one, he just said I should use another service to send my money. Xoom should be upfront and quit the false advertisement!

If you are interested in just sending $50 to someone in Philippines, then Xoom is okay and fast, usually within a few minutes of getting your account setup. But if you want to send more than the $2,999 then go somewhere else, and don't waste your time. Xoom wanted copies of my passport, pay stub, W2, and work and home phone number, home address, driver's license, bank account statements, utility bills, and even my birth certificate to prove that I am the person who is sending the money. That is outrageous. They even had the gall to call me on my home phone and asked for my wife's name, child's name, and my relatives that live with me. I stupidly gave them the info, thinking it was legit.

The transaction was made and my family received the money. XOOM, however, suspended my account due to their claim of my bank for denying payment. Since I need to send money and couldn't wait to resolve the allegation, I decided to charge my card again to re-open my account. Right after the transaction was made, I checked my bank account and it appears that payment was made from the initial transaction. I provided a partial copy of my bank statement.

If you pay with a credit card, you are going to receive a cash advance fee from your bank after the transaction is paid. I received an additional charge of 10 dollars. It is expensive to use this service.

For several years I used Xoom to send money to friends and relatives in Australia and the Philippines. Over two years ago, I attempted a transfer to my friend's friend who unknown to me was on some list Xoom maintains (but won't share) of people who they have banned. The transaction was cancelled and I have no problem with that. But since then, every other transaction I've attempted has been canceled too. I can't even send money to myself. Repeated requests for information get nothing but canned email replies and canned monologues from their customer service personnel. I would just like some answers to simple questions like "Am I banned for life?" and "Am I banned from receiving money too?" But for two years they have refused to answer.

Xoom is a ripoff. They should alert the user that a cash transaction will be made if you use credit card - simple as that. They posted something bogus like, "If you use credit card, a small fee may be charged." Small! I got the surprise this transaction was categorized as cash transaction because according to the bank, Xoom corporation is listed as Money Transfer-Merchant - which is considered as cash advance. So the small fee happened to be $36.35. This is **. Please dear, if you can read this review, stay away from Xoom. There is plenty of other options.

Well, I used this service twice. The next time I tried to use Xoom, they sent me an email asking for my recipient's copy of identification. Xoom knew that my recipients are in Mexico. I called Xoom to let them know that I can't give them that information because I am here in the USA and they are in Mexico but they did not care. The person told me that they still need that information anyway. I explained but the rep did not understand me and would not help me, so I canceled my transaction. I was sending my parents money for Christmas and they did not receive anything.

I am very upset with the Xoom Customer Service and specially with your transaction cancellation process. I have made two transactions last week on 12/22/2012 at 11:17 pm and 11:21 pm for the amounts of $147 and $149.99 respectively. To do the transfer, I used the wrong bank account and also informed the same to a customer service agent by the name Karen ** about it at 11:23 pm to report the same. So as per my conversation with the CSR, she said the request had been submitted and confirmation would be sent by email.

I got an email from Xoom stating that I was being banned, something about violating the rules or whatever? All I used it for was sending money to my fiancee and friends in Philippines, nothing shady. I emailed Xoom asking for explanation. They said their ruling stands and I was banned. What kind of company does that? Service was good while it lasted.

Xoom repeatedly told me that the money was at my bank, but not to contact my bank directly. They continually asked me to fill out more and more forms, including one that would have given an unknown 3rd party the exclusive right to manage transfers involving my account. My bank explained to me that practice is illegal and that no money had arrived at anytime since I began my transfer through Xoom.

Worst money transfer service yet! Please do not use if you value your money. I called and was hung up on six times. My money is gone. There's no recourse (sad).

You must tell us that with a credit card, we receive an additional charge of 10 dollars. It is so expensive to use this service.

A friend was trying to send us money, but her transaction to our bank account was declined. When she called the Xoom verification center, she was transferred to some kind of outsourcing agents in Mexico who told her that no transactions could be processed to our bank account. But when she asked why, they would not tell her the reasons. As the recipients, we immediately called the Xoom verification agent who said they were not allowed to give recipients any information whatsoever, but would to the sender. My friend, the sender, called them again and they refused again to give her any explanations and hung up the phone.

I'm sending money to Angeles City, Philippines and every time I send dollars, my recipient has to go to all the places to find one that has dollars available. It’s nonsense sending dollars and be charged for $7.99 and then you get pesos. Sucks.

I have sent a new customer, Rafael **, and you guys promised to send a $25 gift certificate. I haven't received it yet; it's almost a month. I don't know what's going on.

I’m a regular sender to Manila, Philippines. I have been transferring to the same account on Lady Maan **. Her bank is RCBC. Every month that I send/ transfer to her same account, it takes days to be completed. I want to know why. Just right now, it has been 24 hours already since the transfer was made and still the deposit is in progress. This is my recent transaction ** (To Lady Maan **, Sender: Severino **). I need to know if I should find another company to do my business.

Xoom is not clear with how they work. They say it's fast but once I tried to make a transaction with a credit card, they later on told me (after I called twice) that it takes up to 48 hrs to process and verify a credit card. I canceled that transaction and after I tried with a debit card, because I needed the transaction to go immediately, I had to call them again to verify that the transaction had gone through. They told me that they had to verify my identity. Xoom proceeded to go through the longest process of verification asking me about my relationship, phone number, reason of transaction and a lot of personal information. My bank doesn't even ask me this amount of questions! And after that, the representative was rude to me when I asked her to repeat the information. I am never using this company again!

I have used this service for a friend of mine's recommendation, but in the first transaction, my sister waited almost 36 hrs. to receive the money in her house. I sent from NJ, USA to Santo Domingo, DR.

No delivery on time.

Stay away! Xoom Corporation started charging credit cards as cash advance without informing customers about this. I discovered it since I check my credit card all the time to prevent identity thief and unauthorized charges. Lo and behold! If you are charged as cash advance in your credit card, you will incur interest rates on top of the Xoom fee and transaction fee. Picture this: $250 money transfer + 6.99 Xoom fee + $13 transaction fee + % interest rate since it is a cash advance! OMG. I called Xoom customer service and the lady on the phone said that they have informed customers about this and it is on their website. Uh, where?!

Yes, this is about my $50 Skype promotion. They gave me a confirmation code that never worked and I contacted them via email about it and they kept asking me if I can send a picture about what showed every time I put the code, but it kept saying error code on the message. I sent them the picture and they just kept messaging back that I need a picture. So, I just give up and I don’t want to waste my time on it. This is the code that they gave me: **. I attached the picture that shows up every time I put the code that shows error. I hope to hear anything from it, but I’m not hoping too much.

I hate Xoom. It needs to go out of business. For as long as we live in America, I have helped my family back home financially, and it breaks my heart when they are in need. I discovered Xoom through Google.com long before they started their commercials on TV. But on three different occasions, they have failed me. Xoom is greedy for gain. They don't care about people. If they did, they would have better policies.

I'm completely satisfied. I was referred to Xoom by a friend and I found it very easy to use and was highly prompt in time. The funds were transferred mostly within 24 hours. More than that, the locked in exchange rate feature is indisputable. You just know how much the recipient is going to receive and the regular status updates also keeps you informed of the action that is currently taken. Only thing I found bad is the limit on the fund transferred. This could be eased or the process to increase limit could be more transparent.

My dad had done 2 transactions at different dates to send money to the Dominican Republic. The one transaction of $25 was multiplied 2 times more at a different date within 4 minutes - and my dad wasn't even home. The second wire transfer of $50 was duplicated once at different times in a day. There were a total of 3 transactions that were not authorized and delivered to recipients. My dad’s account was over-drafted and they have nothing to say other than, “We understand, but it was delivered.” I am fighting and reporting them to the BBB and I want to be refunded the overdraft money and the charge for sending money, which was not authorized to be taken out of my account. I call this stealing out of my bank account.

I hate Xoom! They are the worst companies I have ever dealt with. I needed to send money to Mexico higher than the credit limit. They asked me to send documentation of my financial status to their fraud department to increase that line of credit and it's been three months and have never received an answer. After several calls (which I believe they outsource their call center in India), I finally gave up. They have not increased it nor have they given an answer of where the process is. Do not use Xoom, if you are smart.

not do it and by the time that I called last, the banks in Peru were closed. The deposit was finally made the day after. I have friends using Xoom and they are very happy with it. I will give it another try. I will see how it goes.

I used Xoom to transfer money back home to India. I had been using another service which would take more than a week to setup and then take 5+ days to see money reflect in the India account. With Xoom, it was a breeze. It took me a few minutes to setup an account and send my first transfer. My family picked up the money in a few hours and I even got a bonus for being referred by a friend. Since then, I have been using the service every other month and it never disappointed me. I don't have to go hunting for a money transfer service.

Xoom Money Transfer is a fraud! I made the transaction in February. It is now March 15th, and I still have not received my money. People, don’t believe in Xoom. They are a fraud.

I took a vacation to Mexico and while in Mexico, decided to use Xoom to transfer money to my step son online. Xoom never said a damn thing about having to send M documentation to AZ.

I had an account with them to help my fiance in the Philippines, but one day, for no apparent reason, my account was closed. A few days later, they sent me an email explaining that the fraud department had decided to close my account permanently and that there was nothing I could do to grieve my case.

We needed to wire money to the Philippines to help a family member who was having a medical emergency. The transaction was begun November 26, 2010 and as of December 3, 2010 the money still wasn't received! The customer service representative had no logical explanation for the delay so we filed a complaint with the California Dept of Financial Institutions, who licenses Xoom. For those who also victims of Xoom, here's a link to the complaint page: https://www.survey.dfi.ca.gov/dficase/programs/eComplaint/dfi_ecomplaint.aspx

So, My brother and I send money to our relatives in regular basis. I have always use AFEX, but my brother convince me to try XOOM and I did. This is the only and last time I will use those scammers services. I went to the web site to do the money transfer and the web site prompt me to chose one of two options: debit or credit. I choose credit since I didn't want to deal with pin numbers and so on. The transaction cost me 5.99 and I was happy it took 2 minutes.

On Sept 8th, I initiated an online money transfer from my account in US to a recipient in Canada via Xoom.com. The money from my account was debited the same day but the recipient never received the funds even after 2 weeks. After my complaints, they cancelled my transaction saying that I provided the wrong account number for the recipient. I have screenshots and proof of the account numbers from the recipient's bank statement and confirmation from Xoom''s customer service reps that the recipient account number I provided was accurate. Now it is Sept 20, 2010, they have started the refund process and I was told it will take 5 business days.

I also had my Xoom account disabled. I did nothing to violate their terms of service. I am trying to do something about it. I went to the Better Business Bureau (BBB) in San Francisco, which is where Xoom is located, and filed a complaint. I am get a response from the BBB and thought if more of us did this, then at least we can get an answer and maybe our accounts enabled. If you didn’t do anything to violate their terms of service, then I think it would be helpful if other did the same thing. The poor people in poor countries depended on me for help every now and then. They are the ones who have suffered economic problems, and I have lost the ability to help them.

I've been using Xoom.com for a while. I had my little problems, but it got worked out. Then they sent me two emails wanting all of this information to upgrade my account. I sent most of it, then they sent me another email saying that I still need one more piece of information. So, I finally sent it. As soon as it was sent, they disabled my account. They didn't tell me, I just couldn't log on. I changed passwords twice to see what happened and could never log back on. I emailed them back twice and finally got a response....it says I violated their TOS and it is final and cannot be repealed.

Payment confirmation screen prompts you to authorize payment but shows no amount. I sent the wrong amount and was charged the transaction fee. The transaction was rejected because I had the wrong exchange rate and again, was charged the transaction fee.

I sent money to be deposited in Mexican bank account but never got there despite Xoom agents telling me the transaction was complete.

The money I transferred to my mother in South Africa disappeared. After almost 2 weeks, my mother still has not received the money. I am still waiting for Xoom customer service to come back to me with an explanation or follow up. I guess I am going to be out of pocket on this money as I doubt whether either I or my mother will ever see it again!

I was trying to send money with this company to my family in Colombia. For some reason, the transfer was canceled. But the money was taken from my credit card. I contacted them to ask for a solution, and until now, after one week, they are not doing anything, and actually, they are not answering my emails.