Xoom Money Transfer Reviews

I made a money transfer using Xoom from MY account in the USA to MY account in Spain. I had to give a lot of information including my SSN. Ok so far. I tried to make another one... same accounts. Both mine. NO credit card or loans involved in the transfer. Just from my account to my account. Then they asked me to send a copy of my driver's license or passport and a copy of my bank statement. I didn't like the idea of giving Xoom all my personal and financial information so I taped out the balance of my bank account.

Be warned, 21 days after sending money, it is still not there. Call daily and am told I will receive an email. No email, almost $4000 and there is little concern. When called foreign bank, was asked why I didn't use a "real" bank and they could do nothing with Xoom. Next time use a bank. It didn't save money or time.

It was easy enough to fill out the request to send money to a church, then I got an email that there was a problem. The customer service on the phone took the bank and contact information and said everything would be fine. A few days later I check on the transfer and see that the money has not yet been withdrawn from my bank account and called customer service -- a pleasant agent informed me that they do not send money to businesses or churches or nonprofits. He explained that the information is on the website. Really? How am I supposed to know that? This was transaction was really a time sensitive issue and I'm astounded that there was NO communication with me the second time to explain that the transaction would not occur.

Transferred a large amount last week and it was a breeze. Attempted a slightly larger amount this week and it was delayed. I was informed that this was due to an account validation of the source account. (Surprisingly it wasn't required before!) Finally after the validation (3 days later), the transfer seems to be moving along. But only to realize that the exchanging rate is now more favorable to Xoom (about ~ INR 4000 Rs). Wonder why they couldn't use the current x-rate since they are only initiating the transfer now. Tried their customer support and they don't seem to understand the issue or unable to explain their own process clearly. Are they gaming money transfer at our cost? Evaluating other options for the future!

I have been using Xoom for few years now and they have always been very professional and provide best service. I have usually transferred smaller amounts but this time I made a big transfer (> $10000) and it worked just fine. Xoom made additional background checks to ensure the transaction is legitimate which was delayed the transfer little bit than normal but that's worth the wait for security reasons. I will definitely recommend Xoom to anyone!

I have no complaints other than trying to delete either an old credit card number no longer in use (when selecting to pay) or names of receivers (in deleting them). It is a good, reliable, fast service.

Every time I have sent money I have had to call into the company because they would hold the account for extra verification or it's cancelled without telling me why. Now they have withdrawn the money from my account only to tell me it is going to be another 4 days before we are able to pick it up! Horrible money service. Always a hassle...

I tried sending money through this company since it was linked to my PayPal. After many hours they rejected me and upon asking why, they said they are not allowed to say. If there is a problem about me how am I not allowed to know? They then said I could send photo of my ID and copy of my bank statement. Really my bank statement? They think I trust them to send info like this? For all I know they could be a fraud company since they can't reveal any info to you.

Had to send money to husband for our property overseas. I was pleased how fast and efficient Xoom deposited the money in our account with no difficulties. Thanks Xoom because your services are "Zoomed" on time!

I was happy with the services you give, but last year start give me a lots of trouble. No let me send money to my mother...is just sucks...real DISAPPOINTED. If say about reload phones is ok, no bad service, but TRANSFER SUCKS.

I've been using Xoom for a while now to send money to my family and friends. I have the App that is super easy to use and makes sending money a breeze! Money is in their account in minutes! How much faster do you want? Will continue to use Xoom for a long time.

I always use Xoom.com in transferring money to the Philippines and always have pleasant results. They're so accurate and fast. Thank you for making my transfer easy and effortless and cheap all the time. I "Highly" recommend Xoom.com.

I got an email saying that my transfer didn’t go through. So, I called the representative and after we discussed the issue, she said the money will be sent. When I questioned her about why this isn’t going through, she said it was confidential. I said, what confidentiality is there in sending my money to the recipient? She didn’t give me a response on why it didn’t transfer. Then I got another email saying that the money didn’t go through, again. I am not sure what kind of operation they are running.

I had use Xoom for your to send money to my family and I never had a problem. I used their app and it is easy, amazing, convenience and my family gets the Money in MInutes... Thanks so much Xoom for everything you guys do to keep us helping our families. Loved your app and I will recommend Xoom 100%.

I like Xoom fast service or the fact that I can send cash money to someone, in a few minutes. Most of what I do is deposit money into family bank account. After many years as a Xoom customer, I can truly say that Xoom is a good company to transfer money to the Philippines.

Using Xoom for money transfers has been super great as compared to competitors. The speed that transfers are completed is amazing. Before I can switch screens to the bank the transaction is completed and the money is in the account. Thank you very much. Also the fact that I can transfer with no charge is a big plus!!!!

I have used Xoom as my main, most reliable and easiest way of sending money to family and friends in Philippines for over a decade, several times a month, most recently just the other day. I have great confidence in Xoom and never a moment's doubt when I send. Whether I transfer funds into bank accounts or as cash, I've never had a complaint and the money is ready so quickly. The rates are competitive too. Thanks, Xoom, for giving me, my family, and friends peace of mind.

I like Xoom.com because is fast and the price is reasonable, and is extremely easy. Even for people that they never used a cell phone or computer, I can guarantee you, that they are going to love, because is too easy.

Xoom seems simple enough - no fees if your transfer is large enough, decent but not stellar exchange rates (they have to make money somewhere). But the success of Xoom transfers often depends on the weakest link - either within Xoom or their local banking partner. Xoom's 24-48 hr transfer promise is optimistic at best. Don't take much solace in the Xoom Money-Back Guarantee as it won't reimburse you any sooner than 30-days from the initiation of a claim.

Xoom is super easy to use and a secure way to deliver help and love to family and friends abroad. I strongly recommend their services to anyone. The conversion tool let me calculate the current amount needed if I need to be specific about a particular payment.

I use Xoom to send money to everyone in my country. It's the fastest and cheapest service there is, hand down! I would recommend to anyone. If you find that they stop your transaction, just give them a call and it'll be fixed in a jiffy. Thank you Xoom for creating this medium in order for me to care for my family.

I love using Xoom! It has made it so much easier for me to transfer money to the Netherlands for when I visit or need to pay bills. After the first few transactions, I also have found the service is very speedy and very reliable. The team is professional and has excellent customer service. I would certainly recommend Xoom to anyone!

I have used many Money Transfer Services to send money from USA to India, But I have ever had such pleasant experience while sending money through Xoom. Xoom has best conversion rate in the market. One thing which sets Xoom as a top notch money transfer service provider than others is its lightning speed service on transferring the money to recipient quickly and keep notifies me during the different stages of the process.

I have used Xoom twice and will not be using new again. The first time, my transaction went smoothly. The second time however, they needed verification which required ID, most recent back statement and a bunch of invasive questions such as “what’s the relation to the person you’re sending to, why are you sending money (specific reason of what they will do with the money) and how often will you be sending money.” I thought those questions were annoying but I understood and complied due to the fact that I was sending money overseas and for security purposes.

I've been using XOOM since many years ago to transfer money to Vietnam for my family. The timing of fund transfer is super quick just within few minutes! The charge is reasonable also! I have no problem with XOOM so far. I'll keep using XOOM now and forever!

I have been a Xoom user for a few years now and transferring money to another country is a breeze to setup and use. The currency conversion rate is also pretty good, when compared to similar services. The customer service has always exceeded expectations, whenever I needed to talk to them. I referred a few friends already and would be happy to recommend it to others.

I ran into trouble with my account recently and it was locked. I was asked to verify some information in it that I was unable to without being able to see my account, which I could not do. Xoom worked with me for over 3 weeks until we were finally able to find a way to get it verified that it was in fact me. I appreciate the tight security they require even though it was hell on me. I also appreciate the patience of all those who helped. I would highly recommend Xoom to anyone who needs a way to move money overseas to friends and family.

We send money to our daughter in Brasil every month, and Xoom is the one service that we can rely on. It takes only about a minute to send each time, and she had the funds in her bank account within 24 hours. Never fails!

I am so happy that this service exists. The fact that it is powered by PayPal reassured me that it was a safe and secure method to send money to friends. So much better than MoneyGram and Western Union. No one judges you or makes entry errors, during the transfer like with those services. Plus Xoom is half the price and so quick.

I have used XOOM for money transfer to Philippines for a number of years now. I have choices but find XOOM easy, accurate, fast and an efficient way to transfer funds to family. I especially like the text updates about the progress of the transfer.

Delay in transmittal of money sent; your explanation was that the email address I used was not on your file. I informed your office that I have always used the same email address. I hope this doesn’t happen again.

The money arrives at destination before leaves my bank account, can you be faster than that? I'm very pleased with the service, I've used twice and intended to use regularly in the future, thanks for the great job you provide!

Cons - Need better conversion rates. Need special offers for frequent users of the app. Pros - Easy and quick transfer. Interface is user-friendly. Transfer tracking facility is convenient. Notified through mails.

I am presently looking for someone else to use to send money to my family in the Philippines, we use to send 50.00 at a time and now you put it up to 100.00 so now if I want to send 320.00 I have to send 400.00 at a time. I'm not made of money and have used Xoom for 9 or 10 years, am not pleased at all.

The last transaction was delayed 48 hours. I filed a ticket after 12 hours and called again after 24 hours. I was told then some what problem and all would transfer after error was fixed. Thank you for your help.

I have been using Xoom for years for transfers to the Philippines. I have never had a problem that I didn't create and for those I did, the staff always helped get it straight very quickly. I did have one issue that had to do with increased limits. I had been approved for higher limits for a few years, then all of a sudden I was back down to the lower limits. It took a number of emails, but ultimately my limits were reinstated without having to do all the verifications. That I can overlook, as it was taken care of. I just can't beat money being available for pickup within 30 seconds after sending it. And the price could only be considered expensive when sending small sums of money but once above say $100.00 it becomes inexpensive.

I have been using Xoom for a while now, to send money to relatives in other countries and I am pleased with most of my transactions. It's so simple, fast and reliable. Now that I have my recipients on record, all I have to do is select and slide to send them money and they can choose the most convenient business to get it from.

Yes, it’s been yrs ago since I use Xoom. I started maybe 1990 sending money to my father, he die 2016 at the age of 92, now to my only brother in the Philippines. To all those yrs not even once did Xoom failed to deliver. It’s always on time and I never use any other company, just Xoom and it will only be Xoom.

It's easy and fast sending money abroad with this courier. Mostly it's reliable and confidentiality is much observed. Keep up the good work. Will recommend this to friends. The rate of exchange is justifiable compared to other money courier. It is my great thanks having you as my financial bridge to send money abroad. Thank you!

I've used Xoom's service multiple time to send money to my friends and relatives. It worked every single time. The interface is so simple to use, it only takes few minutes to set up the transfers. Like it and recommend it.

I’ve sent money to my family in the Philippines and it’s been very smooth. However it would really be great to change the page in which you order to be blank for the amount of money. It’s ok that the info for that sentee is there. However it doesn’t alert you that your sending the same amount as prior orders. I would have rated it 5 but that one little thing created a problem for me to cancel and have to make sure to resend a new amount. It's deceiving and troublesome.

There many ways to send money to the Philippines. Xoom is the fastest, cheapest, and very reliable, with a number of options available to send, and to receive. As my second home, I need this kind of reliable service. Sometimes, problems occur, but Xoom customer service is excellent.

I have been using Xoom for past couple of years and till now no issues and gives better rate as well. And it was same with the recent transfer, quick transfer with better rate. I simply trust Xoom for its service.

Alimony payment. Enjoy using your service. I am away from home very much. Enjoy the convenience of being able to use my phone and take care of my business. Your service is secure and easy to use which I appreciate. Thank you!

Is the best and security service. Very fast and customer service excellent. I love this app and company. So far so good. Never have any problem. They change the money is convenience. I used for almost 4 year. Thank you very much.

Super convenient and was easy to use. Money was delivered quite quickly overseas. Thank you, this is much more efficient and convenient compared to going to the bank, filling out paperwork and making an appointment. Great service, I will definitely use again.

I have used axiom numerous times to send money to family and friends in the Dominican Republic and find the website easy to use, reliable. The representatives helpful when the occasional problem arises and my recipients report less problems picking up money with Xoom than with Western Union or MoneyGram.

They are fast and accurate. I would probably rate them 5 star if their pesos exchange rate changes as the rate of pesos changes when the recipient will receive in pesos. The old exchange rate applies whenever you sent a new one.

It gets the job done, but you will loose money! The have vulturous exchange rate and they always get more of the cut than what they declare as the charge. If you have any alternative to send money compare exchange rates!

Xoom Money Transfer was really good. Although, first time transfer of a big amount I had to got through the verification process, but it was really made easy by the Xoom customer care and they provided me all the information that I needed to complete the verification process ASAP. I am really happy and satisfied with the excellent service of Xoom and timely updates that Xoom provides.

Very satisfied with the service. I have been sending money with Xoom money service for some time in the region of 4 years or more. This is very satisfied for me because when I send money I can guarantee that it gets to my account.

Excellent service and very user friendly. I real love Xoom personally and recommends my other colleagues and friends to use it. I would like to give 6 out of 5... Thanks for making it so easy and user friendly.

I transfer money to my account in Latinoamérica very often. Xoom is always fast, the money usually gets to the account in less than an hour. They also have a great networks of partners for money pickup. I've used it and works perfectly. Great service.

Really good experience sending money overseas to a Norwegian account. Sent the money on a Sunday, transfer rate was actually better than what Google stated it was and I got the funds Monday after sending it on a Sunday.

More power to Xoom.com. Best for me!!! I haven't encountered any problem ever since I used it. And I hope it wouldl stay as secure as possible. I'm glad I had learned about xoom.com and tried it. I have been telling friends about it.

I have been using XOOM for over 3 years now and I have never had an issue with the funds not being available, if anything it takes them no more than 15 mins to have them available for withdrawal and the transactions have always been smooth and very easy to do.

I have used Xoom for a long time now. Have not seeked any other company to send money to my loved ones since the first time. It is amazing how fast, easy and extremely convenient it is to get money to my family.

I wish I had searched out these reviews before trying to send money, because every one matches the horrors I was put through. Can I put NEGATIVE stars? I live in India, and trying to get money into my Indian account is costly and involved, so when I got an email from PayPay saying I could do transfers for only $4.99, it was like a dream come true. Until I started dealing with the XOOM customer service, which is impossible to describe it's so bad. I agree with the gentleman who wrote he can't believe this is the same company as PayPal. I guess you get what you pay for, and I'll pay $25/transfer so as not to have to deal with these idiots.

I have NO IDEA how PayPal is so efficient and Xoom is so useless. It doesn't make any sense to me at all whatsoever. I provided so many evidences for verification, just for one person to say this is right and another one to say it's wrong. Very inconsistent, asks the same questions over and over and over after you have answered them, half their staff seems confused. I've never been so stressed out at attempting to use a new service.

I was initially so impressed with Xoom, because of their instant money transfer internationally. However, after 3 months, the impression and quality of service deteriorated. Unfortunately, this might sound very weird. Even I could not believe on their behalf of what happened. Firstly, I started with my debt card transfer to an account in India. After, 3 months, these transfers weren't going through, because the Xoom always said it was an invalid code. I called customer care and verified on their information of why does it say that invalid when all my information remains correct. Xoom customer care tell me that, "the security code of my debt card has been expired. I should request for a new security code (CVV code)." I was mortified. How is this possible! Suddenly, my 5 star impression went down to 3 star. Now, I assumed it is something got to do with a bank.

I submitted a transfer of $100 online. Apparently, it went through until I received an email telling me they had to verify the transaction. I answered all their questions, including what the person receiving the money was going to do with it (which is none of their business). I had signed in to Xoom through PayPal, therefore they had all my information. Then they said I had to send a copy of my driver's license and the latest copy of my bank statement. That's where I drew the line. The conversation was very unpleasant, they made me feel as if I had committed a crime. The woman got very nasty when I told her I would not be using their services in the future. I WOULD NOT ADVICE ANYONE FROM USING THIS SERVICE UNLESS YOU WANT TO SUBMIT TO THIS HUMILIATING TREATMENT.

I send money internationally about 6 times a year and was delighted when I saw PayPal now had a service. WELL I’m NOT any more. I initiated my first transaction on 9/13. On 9/14 I received a call from Xoom for security verification. It took two calls and an email from me with a bank statement and ID. It was all done on 9/14 at 8:01 pm. I got notice today 9/18 the money hadn’t been received and when I called Xoom the transaction was cancelled because they claim to have not gotten documents. No notification of cancellation. I had to call.

I will never use XOOM again!!! They canceled my transaction without informing me. I provided the documentation that the Verification Customer Service Representative, the third one I spoke with that day requested. We walked through the process together to remove my first card; they needed either a PDF file copy of the statement or photos of the paper copy plus a valid picture identification, Government issued, which was provided.

Xoom is owned by PayPal. I have been a PayPal customer for 20 years and have made thousands of purchases using PayPal without a single problem. They know all about me and my bank account. I set up a Xoom account 4-5 years ago and made a single transfer to Canada. Today, I attempted to make another transfer and was told that the transfer had to be put on hold while it was being verified. I received a call informing me that I needed to submit a copy of a valid, government-issued ID and a copy of my bank statement. I submitted this information within 10 minutes and then called Xoom to confirm that they received it. They confirmed that the documentation was received and told me that it would take up to one business day to review.

After numerous phone calls and emails my funds are still not transferred 1.5 weeks after initial date of intended transfer. They continue to request multiple pieces of information including identify documentation and bank statements which all were promptly sent only to be contacted again days later to request the exact same documentations. I will be utilizing alternative means to transfer money as this is one of the worst customer service experiences I have encountered from a banking/money transfer entity in a long time.

If you want to zoom your money transfer, do not use this service. Lengthy process verifying identity and bank statement. Very bureaucratic and archaic scripts for call center employees who are not helpful. If I want to expedite the process I need to verify what amount they are pulling out of my account. Lots of meaningless emails and phone calls over what should be an immediate simple transfer. Too many steps, too much time. Very frustrating, will never use again.

Be very careful, if you have an emergency do not use this service, is very bad in customer service, I was trying to send money from my account in the USA to my account in Colombia and for 11 days they told me lies, they don't matter me if you need to make an urgent transfer. Xoom is the worst service. They do not care, no matter how much you send the evidence, in the end, they tell you anything to justify why they did not want to provide the service. #xoom #liars #worstservices #xoommoneytransfer #XoomCorporation #worstcustomerservices

I sent the first transaction of $900 and everything looked good until my wife went to collect the money. I was told to wait for 24 hours for them to process. I was patient thinking there was something going on but 48 hours later, the agent says it takes 24 hours to process and I see that your issue hasn't taken that long. She sounded like she was reading a script not answering my questions. Every time I called, it sounded like the same person with the same answer. Horrible customer service and lies. No explanations. Be careful dealing with this company.

Xoom looked so easy! I was able to fill out a money transfer in a matter of minutes. I needed to transfer money for a tour. The order was on its way, it looked good, until I got a message that my order was canceled. It turns out that because I am not related to this person or they are a friend, they would not allow me to make this order. I am so upset... They are a horrible company. Watch out!!!

After we opened Xoom account, & processed a small money transfer to my sister-in-law in Mexico, Xoom canceled our account without giving us any reason at all. So we assumed the transaction was canceled as well. (A rather logical assumption, wouldn't you think?) We went back to Walmart and processed the money transfer. We've been doing these kind of transfers to help my wife's family for many years at Walmart, never with any issues or problems - it just takes more time to stand in line & deal with the forms at Walmart. 15 days later, we got an email from Xoom that the money was not picked up!!! How could they continue to process a transaction after they closed the account, and never notified us??? I only put 1 star because a minimum of 1 star was required. XOOM'S POLICIES AND PRACTICES ARE UNETHICAL AND DISTURBING!

Xoom advertised that in four hours money will be delivered to the recipient, trusted and sent the money on Sep 5, 2018, as of today Sep 7, 2018, my recipient didn't get the money, I called to find out, the staff said to me it is on verification. I am not sure what kind of verification they want to do and three days? I will never try to send anymore and will not refer any of my friends. Even it is little more service charge I would send money through Western Union.

I tried many times to transfer money with Xoom, and each time my request got rejected. After calling to inquire why my requests got cancelled, they refused to give me an explanation. Don't waste your time with this company. There are many other businesses that are willing to work with their customers, and Xoom certainly isn't one of them.

Been using Xoom for six (6) years since August of 2012. What I've read here happened to me too, however, if you just follow instructions and provide needed documents, Xoom approves your transaction. Xoom, so far, is the fastest, cheaper, and secure way to send money to 132 countries all over the world. No offense, if you just talk to the customer service nicely, they truly help you a lot. Wish everyone hadn't experience such with Xoom. More power to Xoom and keep up the good work!

Easy enough to sign up to use through PayPal. But once you're in and try to send money, you get barraged with emails and phone calls looking for verification. If you wanted verification to send $50 abroad, then do so on sign up or before taking my money. I can't exactly fund terrorism with $50, nonetheless I can understand and appreciate the need or desire to verify, but ask for it upfront, don't bait and switch me, to now make copies of my ID AND BANK STATEMENTS, and then put me on a call with someone I legitimately can't hear or understand. When asked to cancel my transactions, I now have to go to other departments, and still prove who I am, so that I can cancel a transaction I wasn't allowed to make? **. (:

Tried to send $300 to an elderly relative in Eastern Europe. Surprisingly everything seemed pretty fast and forward. I received e-mail with confirmation that transaction was processed and instructions how the money could be withdrawn cash with list of authorized providers. Well, my relative visited 3 "authorized" Easy Pay providers in the town just to find out the security code is non existent and there is no sign of the transaction. She never got any money, got tired frustrated and disappointed. Don't waste yours and the other's party time with this scam.

One transaction was put on hold for verification. Asked them to cancel as I didnt want to wait for transfer verification. However, without any intimation they blocked my Xoom account too. When I asked them about reasons, they asked me to send several documents for verification. After sharing all of them they told me transaction cant be progressed. When I told them I dont care about transaction - just wanted to unlock my online account (that contains my own information). Without explaining any reason, they kept on telling me due apparent security reasons they arent able to do anything and my information will be secure! There is no way to complain or escalate either!!! In happy day scenario everything remains fine, when there are issues, Xoom has absolute useless customer service.

Very disappointing... They should stop advertising their product on TV. In fact they should be BANNED. Wasted my time answering their stupid questions and verification process, After providing all the information they denied my transaction and they don't have any explanation. STAY away from XOOM and don't waste your time. Thanks.

I can see from reading the other Xoom reviews that my bad experience with them appears to be pretty common. I thought the fact that they are affiliated with PayPal gave them some credibility, but NO. I had to call them to prove I am who I am, send in a photograph of my passport and bank statement, as well as answer many intrusive questions that were frankly none of their business. It was frustrating and humiliating. Why PayPal would have anything to do with this company baffles me.

I simply wanted to transfer money from my US bank account (savings from a job in the US) to my German bank account. It took XOOM 6 days (4 working days) to complete the transaction, I had to answer tons of questions, I had to provide many documents and information (even contract and paychecks of my previous employer in the US etc.) and I had to PHONE them at a US number with my German mobile phone, and was endlessly waiting in line which had cost me probably more money than a regular bank transfer would cost. Although I had registered with the GERMAN XOOM service.

Well, I wish I could even begin to describe the hassle to try sending money. On the website it looks so simple, but when you actually do it, you get hounded by numerous phone calls, emails to verify your information, I went as far as sending them my driver's license and bank statement copies. And even after all that they managed to deny the transaction saying that "system" wasn't able to verify my information. I have never been denied any security verification in my life. After being "banned" for ever sending money using Xoom again, I asked my relative to send it. Same exact outcome... It's totally ridiculous, as no explanation is given on why verification is not being met. Looking at the reviews I'm pretty sure they will not be in the business for very long. Definitely not the best decision by PayPal to get involved with Xoom. Very disappointing...

This Money Transfer is like everything else connected to PayPal. Greed governs every move. You can go to many other companies. Transfer money quickly efficiently and for a reasonable sum. Not with Xoom, they charge $19.95 per transfer, I don’t know any other service that even changes $10 or more. Then on the first transfer you will get called with 50 questions most of which are ridiculous. Then when you go to transfer again a few weeks or month later you are rejected with no explanation. So then you have to call, once again many more questions, put on hold, many more questions, put on hold then told you have to be transferred to a review manager.

Stay away. I was trying to send money from my Bank in USA to a Bank in Canada. My transfer was declined. I called and they asked me several intrusive questions which were very irritating. They have no right to question why I am sending money. None of their business. Just to avoid trouble, I gave them a reason and they sent me an email to provide them with my bank's latest Statement along with a Valid ID. I did and then they find an excuse that the information I provided is not current or clear. I asked them to be specific and then they sent back the same email repeatedly. I eventually asked them to disregard my request. Mailed out a check to Canada and walked away. Totally Useless company. Stay Away.

I'm just trying to transfer 15 dollars from an American to a Chinese bank card. It's been over 28 hours now. When I call the customer service they say they are experiencing a difficulty and they don't know how long it will take. The price is too high. This is a really bad company.

I did not know the company Xoom.com and I'm just a frequent PayPal user; however I have an account in Bank of America what I leave with a value for some emergency because I have export business; when I went to consult the account for a payment there was practically none value and were withdrawn by shipments from the unknown beneficiary. I have not even registered in this company Xoom.com and she refuses to give me data of this operation. The company has a link with PayPal, from where someone probably got my bank details for this operation. Very careful with both companies...

I am a long time PayPal customer and I was using this Xoom to send money to my Fiancée in the Philippines. I sent a $100 to see how long it took and everything was fine. I increased the amount to $1200 and received an email to call customer service. They then grilled me by asking a lot of personal questions about the purpose of the transfer. I understand about fraud but at the same time Xoom should only ask question to determine identity. The next day I received an email without explanation refusing the transaction and closing my Xoom account. In the email they virtually accused me or the recipient of fraud. Xoom needs to review their verification process. I will never use them or PayPal again. This is wrong on so many levels.

I called customer service again and again, poor service and they ask for confidential information that is easily lost. I had a very bad experience with this company!!! ** Better Not Call. Verification and Compliance. I just need verify my Identity documents in airport or bank! :)

I have been using Xoom service since last couple of years. But today I found Xoom service is not at all secure. Let's say if anyone's bank details is disclosed for some reason then any 3rd person can use the bank details having account number, routing number and address. In fact if credit and or debit card can be used to do the money transfer and the worst part is, if that third person add your bank or card details and process the transfer then the owner will not get notified.

Tried to send money to India. I had used Xoom many times before, but not recently. When I completed my transaction online, later I got an email saying to call Xoom for "verification" or the transaction would automatically be canceled. When I called, they said that they wanted to know how I knew the recipient, and I said that it was a friend. Lots of intrusive questions.

Joke. I tried to get money out of my eBay credit for the tiny amount of 500 bucks. All looks ok, as I'm led to this site by PayPal. Oh, oh, oh. No. Money not transferred. Why? I'm in Mexico and need to pay a builder a paltry $500. But they want my W95. Nobody on this planet travels abroad with a W95 in their pocket. So this site MAY just be for money launderers who would dig into a filing cabinet or resend a W95. Discretion please PayPal when recommending crap.

I sent a payment on the 12th of June and they said it was available on the 18th. After hours of calls and complaints it is now the 25th, they are not in this country and very hard to understand. MONEY BACK GUARANTEE is not the case! I want my money back or for the funds to be available ASAP. They keep asking for the recipient's bank statement for proof. NO one, NO ONE sends a bank statement. I asked for a MT103 and they do not provide that. I will be disputing this transaction with my bank. They have not obliged by TERMS AND CONDITIONS nor will they give you your money back. STAY AWAY.

I’m use Xoom to send money to my friend who’s in need of help for her daughter medical expenses, Send the money June 22, 2018 around 9am here at USA. Hoping that it will be in the Philippines in minutes like what they're saying and their TV AD - BUT it did not happen - today is ready June 25 and money still not available. Called the Xoom company spoke to an agent - guess what when I ask when will the money to transfer to Philippines - her response is “between now to June 27” and when I ask the exact date her response is “June 28”. I understand if take long to send money but to advertise with “sugar coated words” is not fair to customer. Sugar coating is not a way to gain customers.

I was sending money as usual for over 4 years to my family out of US. Then suddenly transaction was canceled, and I needed that money be there, she had caesarean delivery in emergency, difficult situation. Xoom started to ask me all kind of documents, I provided. After they requested more, W2. I don't have W2. I have 1099 self employed, and my taxes will be done in August 2018. They insisted on W2 only. I cannot provide W2. End of discussion. I tried to log in later to my Xoom account, could not, called Xoom and found out that my account was canceled.

Sent a transfer and 10 days later my recipient still couldn't pick it up! On my account it said it was available to pickup. The recipient went to the bank 3 times to try to get it. Avoid this company, they don't care!

I sent money on 5/25 online through Xoom. On the same day, the amount of money was deducted from my account & on the same day, I received several email correspondence (about 3 of them) saying that my transaction was completed. Unfortunately, it was not, till on 6/7, after I made several calls to Xoom because the recipient back in the Philippines informed me that they have not received the remittance. Xoom should have not sent an email to the me that the transaction was complete when it wasn't.

Last few days Xoom service has been terrible. One time after clicking the 'Authorize' button, the response was that the transaction did not work. Tried again and duplicate transaction went through. Totally confusing and alarming situation. The latest transaction (money transfer to India from USA) has run into all kinds of issues. After submission, the transaction had to be confirmed by the bank (after a 12 hour wait). After that for nearly 36 hours due to a technical issue with the receiving bank, the transaction is in limbo. The entire amount has been withdrawn from my bank and refund will take 4 days. The only contact is with their phone center in Philippines. Bad connection with background noise and chatter and terrible accent makes it hard to understand. Also parrot like responses. Cannot escalate to US personnel. This is the last transaction that I will ever send by Xoom. Totally unreliable service.

Thanks for reading this, it might help you and save time if you are in a hurry to send money to your loved ones. I made a bank to bank transfer couple of days back just as they mention on their site it takes less than 3 minutes. I had to make numerous attempts by phone, holding the line for longer period of times and lots of emails, with proof of my IDs and pages of bank statements and still at the end they want me to send a proof of my residential address.

Created Xoom account to send money for essentials to in-laws in Mexico; first transaction of $500 was seamless. The second $500 transaction was taking longer to process and received an email stating that there was "suspicious activity" and I needed to call. Called immediately and spoke to Carl; answered all security questions and he was going to release the transaction, but there was a 1-4 business day hold. I was extremely frustrated as there was not any mention that this could happen prior to the answering of their security questions and sitting on hold.

I tried for the first time to send money for my disabled mother, they immediately blocked my transaction. When customer service called they told me they cannot transfer the few hundred dollar because it is for corporate use and they cannot confirmed that. What a lame excuse and pathetic service run by imbeciles.

I don't usually do review but Xoom is worst amount anything I have done in my 40 years. They are pathetic service, very poor customer service and they won't resolve any of your issues. I would urge you to never use Xoom in your life. NEVER USE XOOM, ABSOLUTELY WORST SERVICE.

I transferred money through XOOM Money Service owned by PAYPAL. They do commit wire fraud by holding your money hostage. XOOM Based out of California is a fraud to begin with. They read script to calm customer and would not resolve by putting money back in your U.S Banks Institution where they take your money to transfer to another bank overseas. They are lazy, unprofessional and their pathetic customer service is in Philippines. Do not use this money transfer. This is coming from a law enforcement employee in DFW Area DALLAS, TEXAS. Please Don't get your money stuck in their money transfer. Not a Reliable money transfer. XOOM is pretty DOOMED when comes to getting your hard earned money returned. I wasted three days and four hours on the phone from corporate to customer service, all reading same script and not doing a damn thing to resolve.

Horrible experience with Xoom. I made a transaction last week and while the questions were odd, they completed my transaction. The last question asked was whether I planned to use the service again. I said I anticipated using it a couple of more times and probably weekly for the next few weeks. I tried to use it again today (a week later) and the person was very suspicious of my answers and wanted to know, how I knew this person, had I met him, why was I sending him money and wouldn't approve the transaction even after I repeatedly answered all the questions including the one about when I'd be using Xoom in the future.

Xoom team and communication between their departments does not happen. I'm not able to login to site and it's pushing to change password all times. After multiple times password reset still it's not letting me login. Please keep using different remittance service providers and STAY AWAY from XOOM.

STAY AWAY. STAY AWAY. STAY AWAY. Absolutely ridiculous experience. Flaky website. Horrid service. Worthless in every sense, "of no value". READ THE OTHER COMMENTS, IT'S ALL VERY ACCURATE. Incompetence of the company, the website and the idiot clones of the Filipino customer service, if you can call it service, will lead you to drink. After an hour of dealing with this nonsense, the only accomplishments were a hold on my money, a cancelled transaction and a strong fervor to fly to the Philippines and ** their building. Instead of attempting to use this service, you would be better off in the long run just throwing your money out the window and repeatedly beating your head against a wall. Thieving, incompetent clowns.

On my first transaction attempt I was repeatedly asked for more personal information, IDs, Bank statements, Passport etc. and still my transaction was canceled. I could never get ANY explanation as to what the problem was, just given a runaround and WASTING my time. Afterwards I found there was an error in the street address of the recipient and tried a second transaction, it was immediately canceled. When I contacted them about it I was assured that it was not canceled. It was just being reviewed by the verification department. So I waited a couple MORE DAYS. It still showed as canceled so I called again and again. After having my time WASTED was eventually told they would not tell me anything except that the transaction was canceled and any further transactions I tried to make would also be canceled. I informed them I intended on BAD MOUTHING this company for the rest of my LIFE and I intend to do so ACTIVELY!!!

All is well, UNLESS you have a problem. Then you end up in Manila call center HELL. GOOD LUCK! Seriously, 10 different stories from 10 different people. Then you just wait, and wait, and wait. I spent about 10 hours or more on the phone trying to correct an issue they assured me could be resolved... for over a month. Please don’t support this business model. Western Union is probably better.

After so many recommendations of my friends, I have created XOOM money transfer account. On my first transaction error appears that transaction canceled, after 23 mins of customer service they transfer my call to VERIFICATION DEPT. and after taking my details they were asking my SSN, ID, and bank statements which they are not supposed to ask and even don't require, my friend is using this service since a long time. When I asked him he said he never been asked this kind of documentation. DO NOT USE XOOM, pathetic and discriminating service provides. I would give 0 star.

I sent money through Xoom to Dominican Republic, the transfer was made on March 15th, the transfer still two weeks later had not been completed when I called, their supposed compliance department has no type of formal training. It looks like because when I call in two weeks later is when they politely informed me that my transfer was delayed because they need some further documentation, annoyed and needing to complete the transaction I sent the information requested. They stated I would be called if anything else was needed.

This is where credit card thieves go to launder their money. Someone took a picture of my card and used it here for $106.99 to transfer money out of country to Peru. Xoom does not take it seriously and said they were unwilling to launch an investigation or send me a report. There were also no transaction numbers in my credit card statement, which made this very hard to resolve.

EVERYTHING you read here from others is correct, true. XOOM is just the worst experience; IT DOES NOT WORK, and I provided everything it asked for and they (Philippine call center) keep coming back with the same need for the SAME verification and they ask the same questions over and over such as "How will the recipient use the money you are sending?" What kind of question is that?

Wow, what a complete disappointment. I tried to transfer approximately USD$1,500 to The United Kingdom. They held my transaction pending verification. To verify, you have to call them, then you are put on hold and finally connected to a script driven call center in the Philippines. They interrogate you about who (Do you really know this person), why (why are you sending them money) and when (are you going to send more money in the future). Then they put another hold on the transaction requiring that I send them -- via e-mail -- a complete copy of my US Passport and a copy of my most recent Bank Statement to verify that I had sufficient funds to send $1,500.

I’ve made a huge mistake trusting Xoom to transfer my money. It has been over 10 days already and my $5000 is on hold... I feel so helpless and frustrated. I provided all information they asked and now they are asking this information again and again... And to add insult to injury they only provide any update to the sender and not the receiver so there is no way a receiver can track. Sub-optimal service. This was my first and my last time I used Xoom for transferring money.

I’ve made a huge mistake trusting Xoom to transfer my money to my family. It has been 3 weeks already and my $6000 is on hold... I’m so desperate and frustrated. I provided all information they asked and now they are asking this information again and again... Xoom is absolute scam! I hope at least I will get my money back. They don’t deserve to exist and use PayPal’s reputation.

The worst customer service. I have been using Xoom to send money to my parents in India. My parents gets money the next day but this time when I send the money so it was delayed so I called customer service and they said they will send email to their partner company in India to find out what happen. I called every day for 3 days but same answer. I would not recommend any to use Xoom because they will not answer and every time they will say sorry.

Really crappy service, even worst customer service, make me waste my time for days with automated responses asking for IDs, bank statements, calls to their customer lines really bad service. STAY AWAY FROM THEM.

They lack in customer service. They asked me to verify my account and ask for some documents I send them and they send me an email to call customer service, I call them and the guy is so rude and referres to email back I do the. I get an email to call back, I call again and the supervisor was so rude started to cut me off etc, I asked for a corporate email or phone then she said they did not have a service like so, so they just told me I was banned from the service for internal purposes that she couldn’t disclose about my personal information. So ** annoyed. The worst.

I have made a number of transfer with Xoom. It was a bit tedious but workable. But recently transfers were canceled each time I was trying for a new recipient - and since I was trying to pay for small eBay purchases from Europe, that meant every single time. To get the transfer going I had to call in to talk to clueless staff working off bad scripts ("May I asked you some intrusive questions?") and no help either when transferred to a supervisor. Fortunately this let me to find a different service (TransferWise) that does the same thing, twice as fast, no hassle, for in my case $0.05 fee instead of Xoom's $4.99. Good riddance.

I used this service twice to send $ to Germany for my son. The third time they said I needed to verify the transaction. I called the center twice, both times speaking to overseas customer service with bad English, who wanted all of my private information. At first I gave my address, recipients name, e-mail, etc. Then they wanted to know how many times I would be sending money. I said, "I don't know - what does that have to do with anything?" How the hell do I know if my son will need money again. Then they kept asking me why I was sending my son money. What the hell? He's my son. I kept telling them that - that he lived in Berlin and was short on cash (he always pays me back). That wasn't good enough for them.

I have used Xoom for years, but lately it seems, the so called verification process is just a scam by the employee's in the call center in QC, Manila to get your info. After trying for 3 days to send money from my US bank to my Philippine bank, I told them just stuff it. You do a transaction online, it says completing, then you get a notice of cancelation, call **. Well their English skills are very poor. They want all kinds of info, and the straw that broke my back was wanting 3 months of my US bank statement. No. No. No, a thousand times no. The fools in San Jose better get control of the people in Manila at their so called verification center. Everything must be verified, and yet it all gets cancelled. I am lucky, I live close to the call center and am planning a visit. And it will not be pretty.

I was trying to transfer some USD to my INR account. They rejected the transaction for verification purpose. I called them up, they asked bunch of questions, told me they'll call back on my mobile. They did, and then asked for copy of a government issued ID, and my most recent Bank Statement! Okay, gave them that. Then, called them again next day. Again, asked same bunch of questions (name, email address, mailing address etc.), then again told me they'll call back on my no. On calling back, this time they said they need additional documents for verification: my mobile phone bill. At this point, I gave up. I am done with Xoom. They have already asked for so many documents and it's still not enough! I don't know why their verification process is so complicated and intrusive.

This is the worst company ever, bad experience. I sent money to Argentina for an emergency. They delay 1 to 4 days “business days” for no reason. When they advertised money instantly, big scam. Avoid it.

The first time I am using this service and already it is a fail. I called the number as requested and the rep, whose English I could not understand, asked for the phone number on the account. As I was looking directly at the phone number on the account on my computer, my phone number, the number I called from, I read it to the rep. He said it did not match what was on the account. If they can't get a phone number correct how can I trust them with my money. I tried a second transfer and it was canceled without explanation. I contacted customer service and was told I was assigned a case number. WTF. This is way too complex for an online transfer. PayPal used to be so easy and safe to use. If I were PayPal I would run away from Xoom as fast I can. I guess I will just use a different service. It's too bad because I have used PayPal for many many years and have liked them.

Logged on Xoom and transferred Money to India. Money never reached. Called Xoom And they said the reason it was cancelled Is because they could not verify because I did not answer their email. I have checked my email, trash And spam - never got one! Then they verified on the phone and said I have to do the transaction again! Then later called again and asked to send bank statement and driver's license to them before we do the transaction! Had Enough with them! Will not use again! Goodbye Xoom!!!

I have been able to transfer money to a relative 2 times instantly with no problem using Xoom. The third time it took 4 hours to go through. The 4th time happened to be the next day and it says there is a delay and will take 1 to 4 business days! On their website as of 2014 they claim to have instant transfers 365 days a year even on holidays to ICICI banks. Yet for the past 2 days I have had experiences quite the opposite of their claims. Also just for clarity sake the amounts of the transfers were not unreasonable, the first being $100 and the second being $200.

I made a Xoom transfer transaction a week ago. They notified in a email saying incorrect recipient details. Years ago I used their service sent to same recipient having same details and they processed. When I called customer service they ask all details about reconfirm recipient details. From a week onwards they kept transfer status in process. When called customer service they simply put on hold and say unrelated things like technical issues and other crap. They don't notify customer either in email or text message about status of transaction.

Have used Xoom.com to send money for years now and here lately have been having problems with my transactions. Last year they cancelled my transaction without so much as telling me they did; my niece had to go back how many times to check it and the last night they had to verify my account and took them a long time to verify only to say my transaction is denied when just last week I made a transaction with the same account with no problems. Don’t know what’s going on with your organization but you need to fix it quick because you are losing your customers.

I have use Xoom many times without any issues. I sent money yesterday, I received an email stating the funds were available for pick up, but I did not receive text messages like I usually do. My family member tried several times to pick up the money and the money was not available. I called customer service and they could not tell me when the money would be available for pick up. I was on hold for a long time as well. I just had to cancel my transaction.

I been customer with Xoom few years from now. Recent months Xoom has problem with transfer speed. Sometime they held the money up to 4 days. I'm not happy with the service recently, 50% chance late delivery.

Several places shown available to pay out a transfer in Ajijic, Mexico are not associated with Xoom, despite their advertising. After three trips and an hour + of my time, finally a supervisor assured me that Walmart Ajijic is no longer connected with Xoom and even with a passport (reason for my second trip, although Xoom states this is not required for payout) they can't cash it. The only nearby location is almost an hour away and if I could just have my $200 returned to my bank, I'd be EVER so grateful!!! This company should be shut down as an international currency transfer business.

As suffered customer, I want this should not happen to others. That's why I am writing this review. Please don't use Xoom Money Transfer service to India (& ICICI Bank). Even after 7days of initiating the transaction, money is not credited. Money is stuck! Customer service is saying they can't cancel the transaction and there is no way we can cancel from the portal. I WOULD NOT RECOMMEND!

I use PayPal and was going to use Xoom to send $1000 overseas but canceled my transaction because they put my transaction on hold and called me to verify. They asked how did I know the person I was sending to and if I really did know them. Also how often I would be sending this amount to this person. Then they said I needed to send them my ID and my last bank statement before they can approve this transaction. I think it's too much to ask for my full bank statement. I get maybe the ID to verify my account or verify my bank by making 2 small deposits but not sending them my bank statement, asking how I know the person or how often. That's plain ridiculous. It's my money and I can send it to whoever I please.

While in US paid CFE Electric Co in Puerto Vallarta Mex. Got a message immediately saying the bill was paid. Two weeks later while home in PV the electric company showed up at my door to Shut the electric off because the bill was Not paid... I immediately ran to the electric company. Paid the bill again with the same credit card from two weeks ago. The credit card company has the proof that the bill was paid on Dec. 21, 2017 and then Jan. 18, 2018. I send the receipts to Xoom from the Jan. 16 payment and they will not give me my money back although I am working with my credit card company and the proof they have that it was paid 2x in a month. I am also getting a lawyer about this. I cannot afford to lose almost $150 in two weeks to pay my bill.

I decided to use Xoom because it was cheap and I'd heard it advertised on TV so much. They held the transfer over two days, even though it said it would be ready in minutes. When I called, they said that they needed to "verify" it. They wanted to know how I knew the recipient, and I said that it was a friend. The rep went on to ask if I *really* knew him or if it was someone from online. I snapped that yes, it was a family friend and I'd stayed at their house for weeks at a time. He then asked what the money was for. WTH?! How is that any of your business? We went 'round about that, then when I complained and asked to speak to a supervisor, he recanted when he came back a few minutes later and said that they could go ahead...but would I answer a few more questions. He wanted my phone number, but all I have is a VOIP since I am living out of country.

I needed to send money to a family member and assumed that the easiest/quickest way would be through Xoom. I really wish I had read the negative reviews before I proceeded. I sent in all of the required information including a bank statement. I didn't feel comfortable with sending a statement without blacking out the information they did not need so I sent "edited" documents. It was rejected. What exactly do they need the full bank statement for? It has my account numbers, my balance, etc. I didn't feel comfortable sending them that information and the customer service rep pestered me about resending the statement with "no erasures". It didn't feel right.

Several times I have tried to send money overseas and after 5 minutes they send you a text saying the money is ready to pick up. The receiver goes to pick up the money and the money IS NOT ready to be picked up! When you check their website it says there’s a slight delay. Slight? A week and several calls/emails later, money is still not being delivered. The same CSR from a week ago answers my call today and starts talking to herself like playing like she was talking to me!!! Incredibly unprofessional! I had talked to this person before and she was faking like she was talking to me and she goes, “Sure, thank you” and she hangs up! Really??? I was so disgusted! I called again to cancel the transaction, and as usual they don’t guarantee it will cancel. Why? I don’t know. They promise the money is delivered within 5 min and after 7 days they tell you they might not be able to do it. Don’t even bother to send money with them - it will not happen!

Accessible and easiest way to transfer money to my love ones. Just a few click away and my money is ready for pick up on the other side of the world within minutes. It is like a trusted friend, Xoom never failed me, always there in times of need. Kudos to Xoom!!!

I use Xoom to send money to mother-in-law who resides in Mexico and I have never had any issues with using Xoom. Very fast and within a few minutes the money is ready for pickup. My mother-in-law has never had any issues picking the money up either. Plus, it only takes a couple of minutes to send. Once I needed to reach out to customer service and they responded immediately. This transaction in particular was to add money to a phone in Mexico and we had no issues whatsoever. I would recommend their service to anyone and I truly feel that they have made my life easier. 5 stars all the way for this company. Keep up the great work!

This is a simple, easy to use, and efficient system for transferring money. In addition, it is much less expensive and faster than bank-to-bank transfers. I would highly recommend using Xoom to anyone who is looking for an easy, fast, and safe method for transferring money abroad.

I regularly send money to Colombia via money transfer locations and Western Union. Since all the money transfer locations were closed at the time I decided to use Xoom. The processing of the transaction itself was quick and easy. Great communication from Xoom. Keeping me up to date for each step of the transaction and then came the huge roadblock. I received an email saying that my transfer recipient needed to sign a document before the transaction could be completed. The document itself is a document required when depositing foreign funds into a Colombian bank account and it is always done by the bank itself with the account holder not the party depositing the funds.

What experience? They lie, collect all your personal information, then lie some more... And that's it. Now you have surrendered all your info under the false pretense that you are protected and able to send funds internationally. I don't actually know Anyone, who has been able to actually use Xoom or their "Service."

Read the complaints and run!!! I gave all the information asked and I trusted because it was part of Paypal. After all the information I gave, I still had to give them my bank statement and copy of driver's license or passport. No reason to cancel my transaction right? Wrong! I have the money and it was only $350.00 transfer. No reason but they were not able to verify my information. Ok? What is missing??? I never gave this kind of information to a company and now my email with my bank statement and passport is floating in some foreign country!!! BAD!!! RUN!!! This company should be shut down!!

If there is a negative rank, this company would definitely get a negative mark. The last transaction that I was sending was cancelled without a logical reason. I received an email that they were putting a hold to my transaction and I needed to call them. When I called them, they asked impertinent questions who really was not about security. Oh well, the exchange rate is low, and the only reason I was using this service was their quick way of transferring money to the recipient. I understand the need to secure the account, but why don't you invest in a better service of securing online transactions. PayPal acquired you so you need to upscale security, and not rely on inefficient customer agents to handle verification. Disgusting experience. Remitly and Western Union is so far more reliable than your service. Sorry to say that!

Xoom is a complete waste of time. Their verification process is nonsensical. After sending all the documents they requested, they continually rejected my docs and refused to transfer money. Despite calling customer service for this reason, they didn't respond to us. Finally TWO weeks later since we created my account, they sent an e-mail that they were closing my account. Xoom basically stole my information. I'm an excellent credit holder. This is the absolute worst experience that I've ever had related to money services! Will NEVER use again!

I have never heard of Xoom.com until yesterday when I received an alert from my bank that charges were made by Xoom.com that put my bank account into overdraft. The charges were reversed and the money put back but I was still left with overdraft fees. I tried to contact Xoom customer service but they would not talk to me because I could not provide them with my Xoom account information. I do not have a Xoom account. So apparently someone opened a Xoom account in my name. Xoom is a part of PayPal now. The bank account used is linked to my PayPal account. Others, I found out thru the PayPal community forum. Have had money taken from their bank accounts by Xoom who do not have a Xoom account. So either PayPal or Xoom has a serious security problem.

I sent money to an account in Lima - Peru on December 2 2017 at 6 pm. The money suppose to be in Peru on Monday morning, it is Tuesday 4 pm and they can’t not give me the real status of my transfer. I have spoken with 2 different customer service representative in the last 24 hours and they said that they can’t communicate to the bank in Peru where the money was transfer. I believe in post service and this is not the best way to do business with people's money. When I asked for my money back, they said they won’t be able to return the money since it is still pending process. Really a nightmare!!

Xoom money transfer - Poor PayPal partner. Spent hours and 8 or 9 attempts to get the transaction to work. Customer verification unit asks for docs. I provided them. They canceled with no notice until I called yet again. They would not tell me why they canceled. Worst experience ever. This service is a joke. I have had a PayPal account for decades and all is verified and active and they said it does not matter - only their review matters. So what use is PayPal??? Use some other service which is what I will do.

Tried to send money to the Philippines on behalf of my aunt, received an email that it was placed on hold so I contacted their customer service, and so the representative told me that sending money not from personal bank account is prohibited, which I understood. Second time, tried to reload a phone in the Philippines, and right after clicking authorize, I receive an email stating that my transaction was canceled. Got on the phone again with Xoom and was transferred to their verification team. They told me they couldn't verify my account and had to cancel that one. So I appealed and asked what we have to do to have the transaction done, and they asked me to send bank account statements and a government ID. I also showed my debit card to prove it was mine. Got an email saying they still can't verify my account even after sending them these documents.

Not worth even one star. Wife uses Xoom to send overseas for family medical, realty taxes, living expenses, etc. 99% of the time never more than 400 dollars at a time, once a month. Now that most have passed, she may send 400 dollars once every 6-12 months. Here is how the experience goes--EVERY TIME. Go online and send money. Indicate you want cell phone text confirmation. No text confirmation shows up. After 1 or 2 days, family calls to ask what's up. We get online to try and find out. ACCOUNT IS LOCKED. Call customer service and spend 20 to 30 minutes with 1 or 2 representatives who ask several dozen questions to verify wife is show she says she is. Then, transferred to someone in security who basically asks same questions and more "for security purposes" including WHAT WILL THE MONEY BE USED FOR. HOW IS RECIPIENT RELATED TO YOU. BLAH, BLAH, BLAH.

My transfer to Brazil arrived to my nana fast and to her account. She is an old lady so Xoom makes it easy for me to deposit to her account so that she does not have to go to the bank to pick it up. I like.

Out of 8 attempts to use Xoom, 7 were cancelled by Xoom for no reasons whatsoever except they did not pass their scrutiny. I completed all 7 of these transactions with Western Union in a matter of seconds after. I used Xoom because their charges were less and funds would have come out of my bank account instantly rather than either using a credit card with Western Union or waiting 4 days. I have spent hours on the phone with their staff, including supervisory personnel, all offshore and all with heavy accents. And none were helpful in the least. I assumed incorrectly that with flawless credit, one of the highest FICO scores possible and lots of funds to cover these transactions, and being a PayPal customer for years, that it would be a snap. Instead all but one attempt was a complete bust, for reasons never explained except to tell me that their review of the requested transaction did not meet their criteria for a safe transaction.

They allow you to send a couple of thousand (like 2000) without a problem. I even told them from the first transaction that I was only trying to pay someone back from money they loaned me for a house down payment of about 6000. But then after the first 2000, they make you send them your ID and bank statement. After they see it, they turned me down. I think it was because I sent them last month's statement so they didn't see all the deposits I made since then. So I guess they thought I didn't have enough funds but I doubt they even looked at the dates on my statement. So instead of asking me for my more recent statement showing the money, they just turned down my transfer and that was it. They really suck. Would NEVER even try to use them again!