Xoom Money Transfer Reviews

I love sending money with XOOM. The only thing I don’t like and it bothers me is that every time I send money I have to put all the recipient information again. Before used not to be like this. I love having the app on my phone. It’s very convenient.

For years I always trust and rely on Xoom to all of my money transfers to the Philippines. I am happy with Xoom/PayPal because all transactions I had with them were completed real fast and never failed me when I need to transfer funds. When it comes to transferring money, I absolutely trust and rely on Xoom/PayPal. Keep the good work Xoom and thank you for a job well done.

I'm using Xoom for few years now. Excellent service and deposit delivery. No issues on that. Would recommend to focus the USD to INR exchange rate which is not the best all the time comparing to other online exchange platform and service providers.

Good, fast service. Service charges are perhaps a bit higher than I would like, especially when I have to send multiple transfers in a month. Need more transparency about all costs: buying currency.

Hello, I first did a small transaction of $100 to make sure the account numbers are all set up correctly and have confidence. Later I tried doing $5000 transfer and it asked for SSN, once I entered the SSN, the web page logged me out.. I am unable to log back in to complete the transaction.. Tried thru several browsers and devices! Finally gave up. Not sure how you expect anyone to use this kind of service!! I am still waiting for an email to tell what went wrong.

It's a first class experience in transfer that I have ever used! I would not hesitate to recommend your services anytime, anywhere!! A Wells Fargo account make it seamless to register and use the service. Your recipient receives the money before you even notify the person of the transaction!! Xoom!! Keep up your good service!!!

I am Xoom customer for a long time and my recent transfer was cancelled without any explanation. I have sent to recipient before multiple times. It is very unprofessional to cancel without providing any explanation. I can’t wait until blockchain take over and give control to the consumer hand to manage their money.

Xoom has just been really great with me, they even found an account that could have been a problem and they helped me.... So ty all for your dedicated service. I look forward to doing business with you...

We loved Xoom!!! I’ve transferred to my family in Indonesia many times now through Xoom. They delivered my money instantly, and now all my family use Xoom for all transfer money especially to outside of US. I definitely recommend Xoom to all.

I would love to give you 5 stars rating because you have an excellent service, great fees and fast delivery of funds. However, the only thing missing for a 5 star rating is a loyalty program for us customers that have been using Xoom for many years. Truly awesome service with Xoom.

XOOM is by far the best transfer service I have ever used. Rates and fees are more than fair. Transaction speed is phenomenal. No sooner than I receive my confirmation, I am usually receiving receipt acknowledgment from the recipient a few minutes later. From start to finish most transfers are fully complete in five minutes or less.

After 10 years being a loyal customer and using Xoom frequently, Xoom decided to block my account and reject my money transfer because of some compliance request. After 10 years doing the same thing, why? I think you should select better your compliance target and start became a Global Company. You lost your client!

I love how fast, easy and reliable it is to sent money to our love ones in Mexico. Very convenient can sent any day and time and money is available within minutes or next day. I am very appy with the service and when I had an issue in one of my transaction they were able to cancel and refunded my money would definitely recommend to my family and friends.

This is an excellent service and can be a real life saver when one needs to get money to Mexico quickly and securely. I and the people that I send money to are always more than pleased with how well and efficiently the service works for us!

Really great service. First time takes awhile, but after that, it's super easy to transfer money, and fast. Nice to be able to log in with PayPal too. The Xoom app is really nice as well and very easy to use.

After banging my head against a wall with Western Union and Moneygram (websites that didn't function properly and customer service calls where multiple people couldn't solve my problem), it was refreshing to use Xoom where it worked just like Paypal. Quick, easy, and no hitches. I will definitely use it again to send money internationally.

Xoom is really easy to use and is very fast and efficient. I have tried four other currency transfer companies and this one is by far the easiest, the most convenient and their their rates better than most.

The money transfer to my Spanish teacher in Guatemala went smoothly, the second time now. SOOOO much easier than wiring money to him and much less expensive. I will definitely use it regularly in the future.

Your service is great! I live on the island of Utila in Honduras and frequently transfer money from the USA. My only complaint is that your bank to bank service only allows Lempira to be received in Honduras even though I also have a USD bank account in Honduras. It would be great to be able to select USD as the currency on the receiving end. Thank you.

Xoom is the best service ever to send money to Mexico. Is fast, quick, efficient and it is not expensive. Everything that any customer look for a service Xoom has it. It is the best!! In all of my years as a customer I never experienced any problem. I am very impressed with Xoom efficiency for everything. money delivered, time of the transactions, information about the status of the request. Every single step is very well organized. The instructions to send the the money are quick and very clear. THANK YOU!!!

Best money transfer ever. Being using XOOM for 3 + years. Fully recommend. Money transfer in 30 minutes. Just Excellent service. I don’t use any other service now. If something’s wrong I can call the service number and will answer my questions quick.

Although both sender and recipient were notified that funds were deposited at the bank, we did not know that BPI still held the funds for 7 days, made the recipient's account overdrawn. Lack of communication. When XOOM customer service was called to complain the transaction, Customer Service Rep. said that we should call the bank and complain there. Don't you have agreement with the bank to clear the funds since you already got paid? That's my only complaint, but that is a big one. You need to realize that we send money to our family because they need them ASAP.

Gave you a 5 star rating cause your service excellent. Customer Service are courteous & very helpful when needed. It's been a pleasure doing money transfers without any hassle besides having a security on our personal info.

Xoom service is super. A++++++. Use it a lot; very very good service — I have used others like ICICI etc. Nothing like Xoom. Keep up the good work Xoom. You made this so easy simple reliable and so Quick!!!! Kudos. I am extremely happy and strongly recommend the Xoom service. I am a real customer who has seen the money transfer pains. Not a paid salesman.

Very pleased with this service. I've been using it for over a year now. The funds are being deposited in the destination bank account the same day as they are withdrawn from the source bank, and in some cases the funds are being deposited in the destination bank before they are even withdrawn from the source bank!! With traditional wire from bank to bank the funds are being withdrawn from the original bank, they "disappear" for about a week or so and then they show up at the destination bank. That made me feel very uncomfortable as to what happened with the money.

I’ve been using Xoom now for about 6 years already. I first heard about it from my friends who send money over to the Philippines. When I learned that it was very easy to pick up, as it can be picked up from several possible institutions, I was interested to try it out. The cheaper price was also very encouraging, as we would like to make sending money as cost-efficient as possible. I am definitely recommending it to everyone. You’ve got one very satisfied customer right here.

The location were the money was picked at was very very bad, the service was rude and extremely unwilling to help. I brought my photo of and my tracking number but they required a copy of your ID. A paper copy. So you have to go out of the mall area and look for a place where you can make a copy so you can get the money. Then you have to do several lines to be able to withdraw the amount. A very unhappy experience.

We had been sending money to a missionary in India for many years through Western Union. Suddenly and without warning, W.U. refused to allow it and said they suspected a "scam"! After more than 5 years of helping these needy widows and orphans. We finally found Xoom, which was truly a blessing for all involved. Thank you!

Been using Xoom for over two years now to send money to family abroad. It's easy and fast, morning transfers usually hit the destination account within minutes. Make the transfer, hop in the shower and by the time I get out, money is already on the other side of the world. Would definitely keep using and would recommend.

I really have very bad review and experience from the Xoom credit card transfer. Recommend to everyone DON'T USE it. At the time for transfer shows $4.99 per transcation, later they charged "cash delinquency charge" of another $10.00 extra. DON'T USE XOOM Credit card transfer.

Your system could be more friendly. I had to contact customer service to complete my transaction. She had poor language skills and it was a struggle. It should be very simple without any hassles. Thanks!

In June, my daughter went to Paris and on the way from the airport had her phone and credit cards stolen. For the next two hours I was in research mode trying to find the best and most reliable way to send cash. The reviews online for traditional methods were very discouraging. Then I stumbled on Xoom. I was very reassured by their connection to PayPal.

Unfortunately I could give a rating lower than 1, otherwise I would have. Customer service has a lot to be desired. My account was closed because they said it was “compromised.” However, customer service couldn’t help me resolve the issue and didn’t even offer a solution to fix the problem. I have been transferred numerous times to different people, none of them were knowledgeable to assist. It was very frustrating to deal with your company. You just lost my business.

Xoom is the best, fastest and most reliable money transfer service available today. They are also a PayPal company making them trustworthy. Trust Xoom to safely send money, reload phones and pay bills. Thanks Xoom for being there for people like me.

I am really disappointment because you weren’t able to return my mom and Telmex phone company didn’t get the payment. Due to this problem my parents in Mexico don’t have a line service to talk to them. I have emails going back and front and made numerous calls about this and I didn’t get anything back. When I had other issues I was refunded the money backs Telmex told me they never received the payment. I really think people use Xoom to make sure it’s quick process it was until this last problem we had. Feel free to call if you like don’t think you're ever going to solve the problem.

The speed of execution and reliability of XOOM is fantastic. Never experienced a problem. It takes less than five minutes from time of initiating a transfer to fund deposit to an account. XOOM is the leader in international money transfer.

Hardly I have been so satisfied with a service rendered! I recommend 100% Xoom for anyone who needs to send money to another country!! They are fast, caring and competent! Nothing but good words about them!

I love sending at Xoom coz is very convenient, no hassle at all and they will receive the money in 5 minutes! It’s also very convenient in emergency cases. So happy that I am using Xoom!!!! I will give Xoom a 5 star at all time!

I used Xoom.com twice. First time, I had to start from scratch, read instructions, register, etc. Second time, it was a breeze. Transaction was confirm immediately. I would recommend Xoom. I would use it for further payments. Thanks.

I really like sending money with XOOM. XOOM allows me to send money to family in Brazil every month in the local currency. Many other money services do not allow that.... I would need to send money in US dollars or Euros, not good. XOOM is reasonable fast and trouble free for me. I send money every month with XOOM. Love it.

My transfer to Mexico was a ridiculous decision by whoever imposed that decision. Xoom made so difficult for me and my recipient to collect the money. You were asking for my recipient to send me a picture and for me to send it to you for proof. I didn’t get it. Will never use Xoom again.

This app have been really helpful in my life, it save me a lot of time, just really easy to transfer money to my family at any time. The first transaction when I got Xoom, took a little while to get done, not sure if that was normal for first time customers but after everything it’s been a 5 stars. So thankful for all your help Xoom!!!

The app is user friendly, the communication when your transaction is completed and delivered. The various pickup locations are great. Will try the bank deposit next time. Would have appreciate if the service was available within the USA.

The current dollar rate is not offered and on top of it 5$ fee is charged as well. Adding new recipients is difficult. Sending money to more than one recipient or other banks like Habib bank is not supported at all. Goods: Funds are transferred Timely.

I use Xoom a lot and always had a great experience. Money is transferred almost immediately. I get emails to let me know where I am in the process. Would definitely recommend Xoom to friends and family.

I routinely send money to the Philippines. I have always found Xoom service to be first class. I used their main competitor for a couple years and began having problems that they refused to address. As long as Xoom continues to give me excellent service I will continue to use them.

The money is available for withdrawal by the recipient within minutes. I can depend on Xoom to make the transfer possible. Filling out the transfer form online is easy. Xoom's website is user-friendly and instructions are easy to understand. They are in big font/letters so it is easy to read.

Xoom discontinued my account, never gave a real description as to why! I am unable to get my history from their site, I don’t feel comfortable that they possess important financial information. I would not recommend them to anyone. Customer service reps are foreigners that are not well versed in English well!

It is simple, with sons, daughters, a mother-in-law, grandkids, a sister-in-law, nieces, nephews and a brother-in-law that like the rest of the world occasionally run into hard times a service like this one that is fast, accurate, and dependable. Sure, I'd always like a better rate of exchange but I won't complain, the price is right and like I said, you haven't failed to deliver.

After only one successful transaction (**) with Xoom, my second transaction (**) was canceled. I hope my account can be reopened in order for future transactions with Xoom can be completed successfully. Dan

Your speed, your service, accuracy integrity - everything are highly commendable. But I believe, either your company as a whole, or some SOB employee in your company ‘selling’ customer info. That’s why every time I use your services within few days fake social security administration, or tax accountants etc continuously call my Phone with Indian accents. Posted July 17 2019.

Getting everything set up to do multiple transactions is a pain in the butt and an extreme bit of overreaching for personal information. I give four stars because the site is user friendly, the transaction speed is great (sent to China). If not for the excessive personal information I would give five stars.

I used this to send money to foreign friends instead of WU. Bank to Bank. They closed my account because. One person scammed me. I realized it was my problem, but you decided to close my account. No appeal. Nada. No I do not recommend this.

At first wasn’t impressed with but customer service is excellent and helped me how to use the app and now it’s a breeze. I’m very happy with this service. It’s simple, easy, efficient and FAST??? Go Xoom!

Always use Xoom because my money is transferred to my family immediately and with the best exchange rate on the market. Also if I have any problems I can always call and someone is available 24/7 to help me out.

As I'd written before, your service sucks! You promised "almost immediate" transfer of funds and yet it took 3 1/2 days for my daughter to receive much needed funds. And your customer service is likewise lacking in credibility as I contacted you several times to ask 'when' and finally after 2 days was told that the transfer was processed and I'd receive an email confirmation when funds were actually transferred into her account, I never received that email and my daughter received her money too late! Never again. It's WorldRemit for me. R.

Xoom was amazing for first few transactions, but after that they started taking forever to transfer the funds. They promise to transfer money to India from minutes to 4 hour depends what bank I send to, but every time I make a transaction they take 3-5 business days. Honestly, I'm frustrated with Xoom. Already considering other options.

I have been using Xoom as my primary transfer money service for years now. The hassle of going to a brick location of Western Union before I discover Xoom was something I was not looking for, long lines and the amount of time to expend just to complete an order was unreal sometimes. With Xoom everything is smooth once you set up your account and with multiple choices of locations for your recipients to pick up the money transfer make it a swift transaction. The BEST service so far.

I have used Xoom several times over the last two years and while I still use it, I use it less often. First, the transaction shouldn’t take days to complete in this digital age. Second, when there is an issue, Xoom customer service is located in the Philippines, which isn’t inherently negative but the connection at times makes it difficult to communicate. Even when you do communicate, there is nothing customer service can do to help or expedite your transaction. They essentially can convey little information and act as cheerleaders. And one other thing about Xoom customer service, apparently they will not get off the phone with you unless you give them permission to do so!! There is no point in calling them - very disappointed!!

Why do Bank to bank international transfers when you can Xoom it in minutes? Xoom saved me bank fees and time when I got into a bind in another country and I was unable to do bank to bank transfer! I got the money Xoomed in less than 30 minutes with up to date transaction updates from start to finish!

Xoom is a pleasure to use, especially after the horror of using Western Union, which became very complicated and super expensive. It's super simple and you send money around the world from the comfort of your computer or phone. I hope they make the service available in the States soon!

I couldn't send money to Jamaica without sending bank records and financial statements - not going to happen. We have an independent contractor living there that does work for us. I had to find another way to pay her. Very disappointing.

Xoom does instant transfer BUT only up to $2000-$3000. I tried sending more than that in one transaction and took about a week to transfer. So it’s fast only for small amounts.. It’s there but not 5* yet.

This is the most reliable money transfer platform that I have used to transfer money to my family safe and fast. Since it is a PayPal company you can trust that your data and access are not compromised.

Xoom is undeniably the best money transfer service. I have used others such as money gram which are just not competent or efficient at satisfying their clients. Xoom is easy, fast and most importantly, convenient. I will use Xoom for life and recommend it to everyone!

Eight days to transfer money to Ukraine - too slow. Submitted the transfer July 8, pricing was very attractive (literally 7% better than Western Union), but even after money were withdrawn from my bank account, transfer was on hold till July 16. Called them - agent claimed they did not receive money from my account. I know from other contacts, if money left - it means the other party received them that day.

Xoom is a dominant market company who has not any regard for customers. They employees has no idea of their own policies or where and how they do the money transfers. They cheap out the call centers, were in Spanish is excellent and courteous, in English? Is different. They do not give you a supervisor. They do not tell you the truth. They don't know their product. I decided call the main offices here in USA. That was 3 weeks ago, still waiting for a call from management and probably will never happens. Just tired of horrible service. They do this because they are dominant on the market, but because I have choices I already closed my account and now I'm using other company who do the same (sent money) and never again I deal with Xoom.

This service is the worst that you can ever imagine. Stay away from this place to send money. I tried to send money and I was told that it will take 1 to 3 business days. So I told them to cancel, but they never canceled, instead, after 7 days they completed the transaction and say it that it was already to be pick up. I told them that I didn’t need it because I already sent the money with another agency, that only took 15 minutes. I had to borrow money from someone else to send the money and then I would pay the money to this person with my refund.

For years I used Xoom to transfer money from myself to myself abroad. I had to stop because it became unstable and unreliable. I used to be able to received money from my bank in the United States to my bank In Peru on the same day. All of a sudden, it starts taking 5 days to arrive making the service not worth it anymore.

They are not what they advertise. The estimated time of fund transfer is all wrong. I ordered a transfer expecting it to be in 4 hours, as given on their website. Then after initiating the transfer, it gave me 3 business days (after calling them up) and now when I call them on the 4th day they say another 3 days. Imagine if your transferred fund is for some mortgage payment or some kind of direct deposit?? You are defaulting!! Writing this review to make people like me aware of such fund transfers wherein the service provider makes it look all attractive till the time you are not purchasing and once you do; welcome to the trap.

This company makes it seem so easy to transfer funds. I sent money June 20th and it is now July 1st and still nothing transferred in. I called to see what was going on and the only response I got was that they needed the people I was sending Money to to give a bank statement. There is no way I would expect them to give a bank statement, nor would they. I sent a rather large amount of money for an upcoming trip and this is quite concerning that they just wipe their hands clean when the transaction says "complete". It is indeed NOT complete. I will never use this service again. I cannot believe PayPal handles their business this way.

Horrible company. They held on to my money for 3 weeks and did nothing but cause more hassles after each phone call. Never got the transaction done even after we filled out paperwork 5 times to two different remitters. This place is a rip off. We are very unhappy with the level of customer service with this transaction. Our money was taken out June 13th. First I get a notice to fill out a form from Victoria then another request from JMMB.

I am in the "process" of transferring $200 from my US account to a person in Dominican Republic, are pickup at Banco Popular in Dominican Republic. It has been almost a week now and the money is stuck at Banco Popular in the Dominican Republic. The weak point in Xoom is their banking "partners" in foreign countries. Banco Popular in Dominican Republic was listed as a Xoom partner on the Xoom website. I did a money transfer to this bank because I know of Banco Popular and assumed there would be no problems using this bank.

I tried a small amount of transfer to friends known for 20 years in India to ensure it went well. It well through easily. Great idea and way to work I thought. Did another large amount. Next day was phoned by them to verify details, which I cooperated fully and which I expected. Next I received an email saying my account was closed and transfer cancelled referring to user agreement. No explanation. I tried appealing and calling to no success. I don’t understand and they wouldn’t explain. RUN FROM THEM! DO NOT USE! PAYPAL SHOULD BE ASHAMED!

I have used PayPal for years so had no qualms about trying their new service - Xoom Money Transfer. Where you are sending the money seem to have some bearing - number and types of pick up locations - but customer service when there is an issue is sorely lacking. Sent a transfer to Jamaica which is now 5 days ago and still not able to be picked up. Agents keep saying they will contact the vendor and update me. Not even a basic email to say "we are awaiting an answer". Recipient has gone to pick up multiple times - all unsuccessful - and each time having to pay a fare to get there...But of course that is not Xoom's concern. I am now told it will be ready tomorrow. I am not holding my breath. Cancelling means almost another week before I get my money back but that will be my next move. Needless to say, I am very disappointed with this service but happy to learn this before using it for an occasion that may have been urgent.

I have been using Xoom for years and have always found it convenient, safe and secure. However, since PayPal have acquired it the service has taken a serious nose dive. There have been significant alterations to the way they do business and the website has been altered to such a degree that it is almost certain you will make an error that will cost you. There is no ability to review a recipient's details once you have entered it and PayPal flat out refuse to provide you with a proper receipt of your transfer. All you get is a ridiculous pop up that says the transaction is complete. No good to man or beast. I spent 2hrs on the phone asking repeatedly for a receipt, as funds had not arrived as indicated, and all I got was 'The transfer is complete and the transaction is closed'. No help, no follow up and no support. Use Xoom and you risk losing your transferred funds and ending up with no way of determining where it went.

My husband and I using Xoom for 10 years today. On that year Xoom don't trust us but they want to trust them. My experience is I’ve try to log in to my Xoom account to send money in the Philippines but I can't get in because they need a security code which they sending to my old phone number that no longer exists, so I call to make a change for my new number so I can receive the code but they can't do anything on that. So I made a new account so I made a transaction. I've send money to my mom, when the time she pick up the transaction number that Xoom gave to me can't be found. It's time for me to use other company.

I use PayPal but have never used Xoom. Somehow despite not having my savings account linked to my PayPal account I have had an unauthorized transaction of over $2000 via Xoom using my account details which I NEVER GIVE OUT. All of my transactions are done from my main account and I manually move money around. There has obviously been a breach in the security somewhere and I am pissed. As far as I am aware, I will not ever use Xoom and am considering cancelling my PayPal account.

When I began using Xoom around 2 years ago it was excellent. Transfers went through almost immediately without any problems. However, in the last 6 months seemingly every one of my transfers gets delayed, often for days, and with absolutely no information regarding why those delays are occurring. I've sent them multiple forms of ID, clarified the relationship of the recipient (my wife), jumped through every hoop, but still: 3-5 days wait. Support is absolutely useless. Quick to tell you how it won't happen again, how they're sorry, how they will look into it, but the result is always the same: zero actual help, zero follow up, zero support. Talking to other expats living in the same region as us, it seems I'm not alone in experiencing endless delays backed by no explanation. They are terrible, look elsewhere.

I have been using Xoom for a very long time, almost 10 years. But what happened over last week has entirely changed my views and perception on XOOM!!! After I sent the money to my foreign account, money not received for 3 days past Xoom saying money was deposited. 2 more days to investigate and asking obnoxious & redundant questions and I having to get official certified documents from my foreign bank to prove all account information was correct they finally said something happened at their "foreign partner" end and money was not deposited. Mind you I have done more than 50 transactions with Xoom with no issues and this is first!!

These people are liars and have such a morally superior view of themselves that all I can say is RUN AWAY! I tried to send $200 to a good friend in Africa. They stopped it, interrogated me with the most personal and private of questions that I answered. They then refused service without telling me the truth about why. They post the same language from the Jim Crow era that was meant to refuse ** entrance into hotels and restaurants. I suspect it was racially generated since I was sending money to an **. Calling customer service is like talking to the ** squad. Never again!

I am using XOOM I believe since they started. After becoming it as PayPal service I really like the fast deposits and better exchange rates. However, their procedure for sending higher amounts doesn't have any systematic rules. The customer support is completely useless, you don't get any straight answer. They repeatedly tell you a single story. I agree for security reasons they need background check and other formats of verification, but once verified and having a relationship with the customer's bank account still delaying a transaction seems somewhat confusing what they are looking for....but be careful when you try to do two transactions in a day or two....

I had use Xoom with little trouble at first then some overzealous employee cancel my transaction for 30 CANADIAN DOLLARS. I had to undergo some interrogation which surpass anything I've even seen by the senate commission review on political appointments on CNN. The compliance team makes you feel like a criminal without giving any evidence on which they base their decision. I would advise anyone to stay away who value not having their information use for some other unscrupulous means by this company without your consent. Zero ratings.

I attempted to issue a payment and was told that I would need to verify my account, which is understandable. So I called the number provided to verify over the phone. This was accepted but I was then told that I would need to also send government-issued ID, which was also understandable. I did this instantly after coming off the phone and hoped the payment would complete. Unfortunately, after 12 hours, there was still no sign of the payment.

Tried to send a small sum of money to my fiancé overseas. I was called to "verify" the transaction which consisted of some reasonably personal questions about the nature of my relationship with my fiancé, asked by an individual at an overseas call center whose English could barely understand. Two days later, the transaction was declined and my account was closed for no apparent reason. (Neither I nor my fiancé have had any legal or financial issues.) If you want a service that will drag out a transaction for days and deny it, Xoom is the leader in their field! If you're actually looking to send money, there are other services that will accomplish it in literally a matter of seconds.

Xoom claims and advertise instant money transfer but never happens like this, they always try to make delay in transactions with multiple excuses. The most current excuse I found is: "Your payment is currently in the electronic check clearing process. During this time, your bank account is being verified, debited, and payment is being credited to Xoom. Normally, this process takes up to 3 business days." They have already withdrawn money from the bank account and not clearing it for transaction.

Sending money international. I initially sent money thru Xoom on several obvious. Yesterday I sent $2000 and was told it would take three to four days. So I cancelled the transaction then I get a call from a rep last night if I send money using my credit card it would get there quicker. I did this this morning at 900am and was told money would be there by 230. I called no money sent yet so I cancelled my transaction. They still gave me the run around. Don’t waste your time! Most of the agents don’t know what they are doing!!

Send $1800 for my relative in Indonesia was nightmare. Xoom said they (BCA) can't receive more than Rp 25.000.000. IDR, It took Xoom on delay for 4 days. Now waiting for refund (canceled) another 4 business Days.

I've used Xoom without fail for smaller transaction a lot of times. But last night when I used it using the exact same card for a moderately large transaction of 2,000 CAD I was asked to provide the verification documents which I did promptly. And then I received an email that the limit has been increased and I was transferred to the verification department which again asked me another document which I provided being on the same call. However I was then told that verification cannot be completed and now you are better of using some other service because now you won't be able to use Xoom even for smaller transaction.

I just tried transferring $500 from the U.S. to Colombia, and it was a total disaster. They advertise it as an easy process, but it's totally the opposite. I got an email saying I had to call to verify my information, so I did and the person I was speaking with was very rude and speaking so fast that I couldn't understand most of it. I asked him to slow down and I could hear him complaining about it and kept speaking even faster, so I decided to hang up and call back. Second time I called, although they made me wait in line quite long, I thought I was getting somewhere; they asked me to send them a picture of my ID for proof of verification. I did that and called back to see what was happening, and then they had me waiting in line over 10 minutes to tell me they couldn't verify anything, and she did not know why.

I tried to send a smaller amount and it worked just fine. A couple days later I tried to send $1100 and then the problems started. They called me and asked a ton of personal question made me wait for a day aaaand canceled the transaction and CLOSED my account. I tried to learn why and no definitive answer at all. To a message to Xoom people if they ever read this. Please let us know why you are closing our accounts.

Used Xoom for years, sent money in April, hit my bank account in Brazil the next day. Sent money again 16 May, and still nothing on the 18th of May, called twice to see what the issues was for a delay? First person did not speak hardly any English, second person said they would draft my account May 21!!!! WTF! Over! Cancelled the transaction, but they said they would draft the funds and then return? Never use these folks again, stay away; nothing but stress and stupidity.

I called them couple of times, customer representative has no idea what they talking about. Just saying sorry sorry sorry. I think they are doing outsourcing and that is main problem. I missed to tell them house direction i-e: NW, SW, EE. She was struck on it. Because I didn't tell her house direction, she can't verify my account. Really? What about DOB, account code... I gave them... but no. And the rate they are giving is not updating. I am getting same rate which was last month. How it could possible? Just had bad experience. Worst than Western Union people.

My cousin’s FB account was hacked and the fraudster asked me for $3200. I’ve never sent any Xoom transaction for over $500 especially overseas (Philippines). I heard about how they have a verification system for any unusual activity on the account however, the fraudulent recipient was able to pick up the $3200 within minutes. I complained and filed an affidavit of unauthorized charge as soon as I found it within a 2hr period that it was fraud. Xoom have me the runaround and promised to “investigate” but to this day I never heard back. Stay as far away as possible. I’d only use PayPal because although they have acquired Xoom, PayPal will not step in because they’re still working on some kinks with this newly acquired company. Stay away from Xoom!!! You’ve been warned!

I'm so frustrated with this money transfer. I send money to Nigeria and the first transaction it took weeks before my recipients receive the money. And for the second time I send again I thought it will gonna be fast because they already verified me and I'm going to send to the same person. But when I send it, after 24 hours they cancelled the transaction because they said in the email that they couldn't verify me.. This money transfer were so poor. And customer service were so bad. If there are lesser value than one star that is the rating I'm going to give them.

A couple of months ago I tried to wire $200 to Bulgaria for my partner's sisters birthday. The transaction was unilaterally cancelled by Xoom with little explanation. In addition, my account was closed as if I had done something illegal. Calling customer service in the Philippines was followed by numerous hand-offs and repeats of my customer information. I was never given a good reason for their treatment. I received emails from Xoom for offers and today I thought I would try and send the money again. It turns out my account is frozen. I then decided to call PayPal and file a complaint with them. This also was not a great experience as they took no ownership for follow up even though they are PayPal's partner for International wires. I would avoid doing business with either company.

After calling them on the phone, verifying credentials. All is good again but one thing I learned through this is you can send money to anyone with an email address through your PayPal account even easier as long as recipients have their email linked to there PayPal, useful for Thailand ⭐⭐⭐⭐⭐

Same poor experience as many others. I tested by sending $100 to my parent's account in India and it went through after a round of verifications on the phone. (Too heavy handed for $100). But I figured, at least it works and tried to send a bigger amount and they asked for a bunch more documents all the while always threatening to cancel transaction. I received confirmations that my account had been upgraded (by this point they have collected all possible personal information - financial & identity related). Then they canceled the transaction anyway and also have blocked me from logging back in. They just collect all your personal and financial information for nothing, I'd think twice before sharing all that information with them for no service.

Time consuming and very frustrating experience with the company. They have the backing of PayPal in all of their communications, but they provide a subpar service. Hours after placing a transaction order and getting a confirmation for the transaction we received another email asking to verify information and threatening to cancel a transaction. Made a phone call and a robot like person collected more personal information about the transaction after putting me on hold multiple times and eventually the transaction was cancelled anyway without adequate explanation as of why they are cancelling the transaction. The person who was supposed to get the money wasted hours of his time as well. Also understand that using Xoom Money Transfer you are not just paying a small transaction fee for the transfer itself, but you are losing much more money by them giving you a very unfair currency exchange rate.

If you want to live your life in peace, run from this service! I have sign up for an account, tried to send my first payment to a company in Bulgary, cancelled, reason "we do not send to companies"... Ok, tried my second transfer to a private in Italy. After 2 days I receive a message that my order cannot be completed because I have to call them. I call a USA number, first answer, an operator that speak a very bad English, I speak worse, finally we understand, he ask some personal info like DOB, name, address...

When I did transaction I wasn't inform how much it will cost transaction fee. I think it is wrong, totally wrong pay more for fee than the money have been sent. I should be notify about fee before. Not after!!!!

My goal was to transfer $4000 to China. First I thought I did my research and then called them. I was told the transaction would be immediate. So I first tried $50. It went through immediately. Then I tried the rest and nightmare began. For a whole week I was on the phone with them answering the same questions and basically swimming in circles. Waiting for supervisors to call me back and sitting on hold.

I don't even know where to start with how ridiculous and unprofessional the service Xoom is. PayPal directs you to website to a wire transfer to an international bank. You complete the process and enter all the required information. Xoom then takes the money from your account. This is where the emails and phone calls start.

This is the first time I am using Xoom to transfer some money to India. After the money is transferred from my account in Canada, I am still waiting for the transaction to go through in India after 3 days!! The app and the service rep say that there is a technical glitch and it should be resolved in 1 day. After 2 days wait, there is no further update and the money is still not transferred by their partners in India. Due to the long weekend, I may have to wait for another 3 days to get any further update on this transaction. Do not use this SLOW service for any transaction!!!

Wonderful service! XOOM has made it so easy to quickly, and safely, transfer funds to family and friends in Guatemala. And I LOVE that I can use my PayPal account to access XOOM. I highly recommend this service!

I left Western Union and switched to Xoom because of lowest fee in Xoom. Now I see that you have increased the fee from $4.99 to $5.99 within a month. Why??? Do you want me to go back to Western Union?

This is an outstanding system for transferring money to other countries. And it is so fast. In sending to some countries, by the time I have sent the amount, logged out, then logged in to my foreign account, the money is already there. Just think how many US banks make us wait 3 days for a US transfer.

I could not be more happy with Xoom!! Make it easy for me every month to send money to my mom!! Also when I need to add money for a Tigo phone works amazing!! And every time I want to make a gift for one of my friends in Guatemala I use Xoom!! I love it!!

I tried first time online service. Believe me it's freaking fast, and reliable for me, I like it, I love it, recommend everyone how transfer money to other countries to their beloved ones. Trust me Xoom worth more than all other service available in USA.

My remittance to my son, Mark Anthony ** was received as scheduled in the amount I send. Thank you for your good service. This last few months, many are being victimized by cybercrime because I came to know that my daughter-in-law's neighbor and cousin were victimized. When they went to the bank BDO branch in Cavite, someone has already withdrawn their money. A big question mark. Hope this will not happen to me.

I have used XOOM numerous times, and have only had one issue over the past few years. My transfers have been to the Philippines and China. The money is in the account in China within a minute or two after sending. I would highly recommend this service.

I am very pleased with the service that Xoom provides. I have my family in Colombia, and for me it is very important that my family receives the little money I can afford to send. Xoom service has been very precise, dependable and worry free to use! In the past, I have always used the traditional method to send money, and even though I have please with that service, Xoom is above that!!! Thank you very for the Outstanding Service. Jorge

So far my transactions have been smooth and easy. I even had a couple of times that something went wrong normally my side and they were very friendly on fixing my situations. Over the years only one time has there system been down so it's been a great way to send money to love ones and not leaving the house.

I have always used Xoom for years to send money to my family in the Philippines. I highly commend the excellent and speedy transfer and the transfer status notifications feature via text message or email. I like that there is a wide variety of options available for sending money in terms of currency (USD or PHP) and banks. It would be nice to have a single transaction fee per month (in case of multiple transfers in a month) for customers who send at least $500 in a single transaction per month. Thank you.

Xoom is my Money Transfer service of choice. I've had excellent experience with the speedy, fair delivery. The only thing one has to make sure is to correctly set the full name of the receiving party to make sure there are no problems in collecting. And the texts reporting the process all along is a great assurance that all is going well. I have great confidence in Xoom and have recommended it to my close ones.

Terrible service. Slow!!! Very unreliable company! This is not the 1st time I sent money and they freeze the funds, they take forever to deliver most of the times! Western Union is more reliable 100 times!

Great service and cheap transaction fees - Much better than Moneygram and Western Union. I used to pay $7-$11. With Xoom, I pay $3-$5 only. And the service and selection is as extensive the big two I mentioned above. Very satisfied!!

I was trying to be a friend and send Money because that person had given me a story that he was on the road and had a small accident. I send the money thinking it was to help out, couple of hours later I find out it was a scam/fraud that once friend started passing the phone to other people telling me it was more money or else he would have to be send to jail. I even had a suppose human resources lady talk to me in which she couldn't give me her office address.

I recently bought some property in Pakistan and I wanted to send money to close my deal but Xoom took over 3 business days. My deal was canceled. Somehow I convinced the seller and sent the money again through Xoom but it is delayed. I called Xoom many times but I was very unsatisfied. Next time I will use wire through my bank but definitely not Xoom.

Apparently they feel able to ask you a whole bunch of questions about who you are sending to, how you know them etc. in order to process a transaction. If you decline to provide this information, no go. I have now told them to cancel my account and delete my personal information. Let's see how that goes.

I tried to do a simple money transfer from Canada to Germany, and was planning to do that on a monthly basis. Everything seemed to go smoothly but, because we don't get mail to our home address we have a PO Box. But they don't accept PO as address, so my house address went in. Got an email back to call to verify my address. So I did, then they want a copy of Drivers Licence and a copy of proof of address, so I did and NOTHING. I called back. Same thing I had to explain the mailing address and the house address, okay they said, but... nothing!!!! 3 days into the suppose to be easy money transfer, (the money should have been already in Germany) phone them again, same thing again, address. I canceled the transfer, this is a ridiculous service. I won't try to use them again!!!!

The transaction did not go thru, they email me to call 1800 935 7154 and a 414 number. I keep calling that number and after a few automated questions, the response was always the same that, "We are not available, call us later." Very poor service for transaction to India. Recommend "DONT USE IT."

I should receive a payment from the US (to Romania) via Xoom. The payment was initiated 5 days ago, and not until now neither me or my partner in the US didn't receive any email notifications about the transaction status or money status... When I've contacted their customer support center - both by email and phone, they told me they can't give me - the receiver of the money, any info about the transaction, but also neither my partner get any answer. I sincerely advise anyone in the need of abroad money transfers NOT TO USE XOOM - the worst financial service I've seen by now. Instead, use any other money transfer services out there.

I wanted to send a small amount (less than $400) to a party in Switzerland. Just like so many others, Xoom immediately took the money from my account and then began an endless series of requests for more "verification" including asking for picture of current picture ID. I sent it to them then they said they couldn't read it for some reason. The next morning I sent it again and they said they received it and could read it but it will now take two days before they can "verify" my bank account and they will let me know if they will complete the transaction. Keep in mind they already have my money in their account.

My husband finally tried to open an account to send USD to overseas country to pick up when he get to the country (we are dual residents). I mind you always sent money to him and he would go pick it up with no issues. After sending him the friend referral to our surprise he was called and told he had to send verification he did so should bank statement and US passport for ID and his verification was denied. Also they canceled the transaction. We tried to called and get explanation. Was told they can’t give that information super weird. Then the next day I tried from my account to transfer funds so he can pick it up in his name. My transaction was cancelled.

I've used Xoom for about a decade. I usually send money to my church in the Philippines but also I occasionally send money to family and friends. Xoom unexpectedly closed my account when I attempted to send $75.00 to a friend who needed help with her son's school costs. All attempts to restart the account were unsuccessful. Xoom refused to give to give a reason for closing my account.

I send money home to AFRICA and wanted to try them and has the worse experience in money transfer with some weird rules on proof of identification after taking my money from my bank as if that was not proof. I have been using PayPal for years and they are no PayPal. I even hate to see their ad on my pc.

I send money frequently to both Peru and Mexico and have always been satisfied with the speed with which it arrives for pick up. The SMS notices sent to recipients at the time the transfers are arranged is a great way to notify them of the availability of the funds. I am very pleased with this service.

Set up an account (tried), to transfer a lousy $207CAD to Mexico. I normally use MoneyGram, but have used PayPal for many years with no issue. I thought I would give XOOM a try. What a mistake. First they send a reject email to verify my data. Wanted to know some real personal information that had absolutely nothing to do with my transfer. Then they wanted other information photocopies of Passport, Driver's license. To me it sent up red flags: This is all the data someone would need to steal your identity. When I asked where this data was being stored, I got a canned response about data security. I felt so uneasy I asked for the transaction to be canceled and my profile to be wiped. My advice, go with MoneyGram and stay clear of this data mining application.

This is the first time that I use Xoom for money transfer. They are claiming that they do fastest transfer, but in the end, it is more than 5 days, money is still not delivered yet. I strongly recommend using bank wire or Remitly services which is great conversion rate and much faster.

Well, my first and last use of their service was trying sending money to my girlfriend visiting Russia to buy a few things for me since we both found out that Russia is incredibly cheap country. They deduct the money, put the transaction on hold, then they send me an email that basically said that there are many scammers in Russia so I need to call to verify the transaction. I thought, ok, nice of them to try to warn the men falling for the scams and there would be no problem. My girlfriend last name is **, and sure when I can call them, they would clear the transaction.

I tried to set up a Xoom account and send a single transaction to a family member overseas for a small amount of money. The transfer was from my bank account to their bank account. I was forced to go through a phone interview and then email a copy of my photo id and the next day my account was cancelled with no explanation. I'm not sure what the purpose of this service is since it apparently can't be used to send money overseas. They do excel at terrible customer service and not providing any direction or explanation of how to do things. I would post zero stars if possible. Don't even bother trying to set up an account, it's a total waste of time.

This is my first time using Xoom, I will never be using this service again. Just like others they asked me for photo ID and when I provided it they canceled my transaction then my account. MoneyGram and WU are so much more user friendly.

I initiated a transfer and I was told to upload my passport and an utility bill to prove identity. Which I did and then I received another e-mail saying my identity was not received and I again attached it and sent. I called customer service and they said my account is closed and they could not give a reason. I was told I will receive an e-mail. After few days I received an e-mail stating my account was closed and cannot be appealed. No one can explain why no reason was given. Customer service goes to Philippines and no explanations are given. Very frustrating experience.

I used them twice and I liked it because the remittance fee is low compared from other money transfer. But when I did send my money to them for the third time they cancelled my transaction because I need to send them government issued ID and proof of address. I did send them and I tried another transaction and again got cancelled and they didn't even bother to respond or explained why my transaction cancelled!

I strongly recommend using Xoom. I've been working with them for more than 10 years and they never let me down. I receive receipt confirmation within minutes and the person that I send the money as well.

Out of five stars I rate you at 10 stars. I have been sending money for years from other companies and have never seen a program as fast and easy to do as this one is. I would recommend you to all my friends and family. Keep up the great work and service that you do and thanks. The other programs act like it's their money they are sending.

I am so glad that I discovered Xoom. I was using MoneyGram to transfer money to family and got really frustrated with their service. My goal was to find another money transfer service that would be easier to work with. Xoom was that and more. It is not only easy to transfer money but it is also the cheapest and most affordable. No hassle. They will call you right away if there is a problem unlike Moneygram. MoneyGram will cancel your transaction and leave you in the dark. Xoom calls you right away if there's a problem and fix it. GREAT SERVICE!!

My family in the Philippines and I have used Xoom for many years and have been pleased with everything they do. On a couple of occasions a problem showed up and they corrected it immediately. They are an honest and proficient organization. I suggest them to everyone.

Overall good experience. Had one issue which got resolved. Call center agents are polite but hard to hear and in a noisy place. The other thing is the cost and currency rate. Both of these should be improved and made more competitive.

Several times transfers have been delayed to England. It is always the other party's fault. Take ownership and get your act together. You make money on the exchange rate - usually well below market and still charge a fee. Kind of a double screwing. If you were not so convenient I would go elsewhere.

I have tried to sent money by XOOM first time and was disappointed - my money was not sent. The transfer amount was taking from my account right away; few minutes after I initialized the transfer I received a phone call asking me to send an utility bill for a verification; I was told the verification normally takes 24 hours or less (It is not true!). I sent my utility bill right away, but did not hear from Xoom few days until I contacted them and asked to cancel the money transfer. I have not received the refund yet, will see. I would never try this service again.

The service provided until now it's been straightforward and the fees are within market tolerance I believe. It supersedes the normal or conventional services for sending money abroad. Using Xoom is now my preferred method to send money to my family.

I have been a XOOM customer for many years. Remittances are always on time. The online remittances via Xoom is of great help to me anytime, anywhere when I need to send money to Philippines, it's fast, accurate and secure.

Ever since I used Xoom I never had a problem with the money I sent. I’ve been using it for years and have several recipients and money arrives on time for them to use. I’m really glad there is Xoom for emergency rescue.

I liked Xoom before. I sent money more than twice each month. But, since they changed their rules on sending money, I am hesitant now. You have to send money divisible by $100. That is really disgusting rules!

My experience with Xoom has been great. For sending money (up to Xoom's recommended guideline amounts) to China, it's quick, reliable & a pleasure to use. I have transferred money thru other services before, none as easy to use as Xoom.

Glad to see, the rates are getting better than WorldRemit. Money gets paid in within a day or 2. Quick transfers and updates on all transactions. Good customer care and support. Helped me to level up to $30 000 a year.

I love the mix of both security and efficiency that Xoom provides for me as a customer. People that I love very much are very far away, and Xoom makes that distance seem smaller by providing this service for me and my family.

I have family all over the world. This is the quickest, easiest and most cost-effective way I have found to send money to them and most importantly it is secure. I know they will get it when they need it.