Xoom Money Transfer Reviews

I was just told by a Xoom representative that I could no longer send money to a friend and someone who works for me located in India. He said I can only use it to send money to friends and family. Well Xoom, he is also a friend, yet you still cancel all my sent payments. So you will no longer be used by me. #BoycottXoom

I tried to transfer my PayPal credit amount to my bank account using Xoom PayPal. What a disaster, not only did they not transfer my PayPal credit amount to my bank account, they made a deposit into my bank account and then withdrew the same amount plus service fee and sent to my debit card. Anyone who has a bank account with debit card knows this is the same thing. If the so called transaction really happened then it would have been deposited into my bank account. It’s been ten days since the transaction but nothing has been deposited according to my bank. Numerous calls have been made with absolutely no action to obtain my missing money. Xoom tells me that the transaction has been completed and closed. I will never do business with them again and have started a bank fraud complaint since my bank stated this whole thing looks fraudulent.

Sent money with Xoom on April 3rd. Money hasn’t reach the person I sent to. Called customer service four times and they keep telling me it’s being investigated but still haven’t resolved anything. Was told a supervisor would contact me and this hasn’t happened either. Worst customer service ever. Will never use Xoom again.

I am not the person to write bad reviews but this is just ridiculous! I tried to use Xoom to transfer money from one bank to another, which both banks have my information on them. The transactions immediately were cancelled with no reason or even any email as to what needs to be done. I contacted the company thinking I would be able to get a solution only to be told that I won’t be able to use the service and I should find alternatives based upon internal review. I asked why? And was not even given a reason but was just told to look elsewhere and nothing can be done. That is so disrespectful and rude; I understand that you can do what you want but handle the situation a little better, there was no form of contact to try to verify anything on my end. I will never recommend this garbage to anyone else. This is my first horrible review and that says a lot!!! The funny thing is the first transaction was a very small transfer of less than $30.

I use paypal for payments, then Xoom came up, I was moved to xoom for transactions with good timing and 0 problems. Now in 2025 my first transaction of $2500 failed. Contacted two times customer service with 0 answer why money is out of my Bank but not deposit on receiver end. 3 days later I ask to cancel and refund my money not guarantee for but that is my choice, that give me a different view of what this company was before, and what it is today.

I had a problem with Xoom transactions and their customer support is not helpful in handling my issues. Recently transferred money to India for medical expenses but the money didn’t made to the recipient account. upon following up xoom is just saying the transaction is completed and they are not prompt in tracing back my hard earned money. They just simply mentioned my partner bank said the transaction is completed so we are closing your case. I have submitted the proof of my recipient bank statement but then they never tried to investigate on this issue. Many times I had to call them but no proper response. Definitely will not recommend.

No refunds, o was trying to move money from my credit card to checking, but at the end of the process. I was asked how I wanted to pay for the fee of 20, or I thought it was 20, so I chose my bank account which I was trying to send money to, so they literally sent money to my account, that they pulled the money from and refused to give me back my 20 dollars for the fee, but after the money was sent it the text said you got 30 minutes to cancel, not true. Was completed. It's too late, well of course it going to be right away if you're taking 20 dollars out,! No help, no trust, legal robbery, with no oversight!

I recently made a transaction with Xoom to a new account. The transaction amount was around $500. However, the transaction did not go through, but Xoom showed it as completed. To dispute it, I had to get the bank statement of the person to whom I sent the money. If I had sent the money to a new person who was not willing to share their bank statement, I would have been in a difficult situation. They were not willing to do any troubleshooting without the bank statement. This seems like a scam for people sending small amounts of money to a new account. I will not be using this service anymore. They need to be willing to do a round of conversation with partners to understand the technical issues on their side before bothering consumers. I have seen similar reviews in Reddit too.

If I could give negative stars I would! A business that is great for scammers, If you get scammed they will protect the scammer! I sent money and found out I was scammed - my bad yes, but I went through the channels, reported to Xoom, they said not responsible to talk to law enforcement, Law enforcement said cancel with bank (transaction had not cleared my bank). Bank took down notes on the scam and proceeded to refund my money- Xoom came back after me for the funds and said not their problem. Xoom gives you the choice to send to "someone you don't really know" it's a box you check before sending the funds, but then will tell you when you call them that they are only designed for people you know....well why is there an option for the other. This was my first - And My LAST time using Xoom.

The worst money transfer experience I’ve ever had. I’ve been lied to over and over again telling me money was deposited into my bank and it was not. Verified the correct account number and routing number with them. I was told that they’ll do an investigation to why the money is not in the bank.. It would’ve been nice if I would’ve had a warning that there be a 2 to 5 day hold even though it’ll be six days because I got an email saying that would be available on the sixth. I sent the money on the first.