Xoom Money Transfer Reviews

I had a rather challenging experience with them. I've been a loyal PayPal user for years, and I recently used it on Xoom to initiate a transfer to my personal account. However, things took an unexpected turn. After making the transfer, I was asked to provide proof for verification purposes. I promptly submitted the required documents, only to receive an email stating that my verification had failed.

They will block almost every international money transfer! You call them and go through the same oral verification process each time. This time it was even more frustrating. Have to upload bank statements and they wrote to me saying that my account is now fully verified and that I should not have such holds going forward. Well, NOT true! This time the website was wired - when I clicked on the upload document button, it said nothing is needed at this time. So I called their humans who are like robots and hard to understand. I think they were telling me that the issue is now with PayPal and I needed to call them and go through a verification process. I thought they are the same company! Anyway, it is very frustrating and annoying!!!

Xoom is a company that now handles fund transfers from Paypal to banks or where ever needed. Recently I had funds transferred to Paypal with whom I have been a customer for years. Today I tried to transfer those funds directly to my bank account on file using the passwords I had established with Paypal. I even used the double verification having a code sent to my cell phone, and had Paypal verify the code. But when I tried to have the money transferred, I discovered that Xoom would handle the transfer and required still more information, even though that information was in Paypal's files. I filled out the information and completed the transfer. Or so I thought. Moments later Xoom cancelled the transfer with no explanation.

If their service works fine, but when it doesn't, they suck and won't solve the problem. First they claim they can't confirm my identity, despite the fact that I have been using their parent company Paypal for over a decade. They refuse to tell me how to get my identity confirmed. They then sent a report claiming they sent the money. They refuse to correct the report. First email is ignore but I have a 4 week old case file. Second time their AI sends a computer canned response that doesn't address the problem and creates a second case file, claiming the problem is solved. It isn't. Third time get another 3rd case file number and no response. Won't help on the phone, won't respond to emails.

Please do not use this service. I just lost 11000 dollars. There is no security, a hacker got into this my account, created his contact and wire transferred money from my bank. I am without a job and this money was for my daughter's tuition. If XOOM is hearing this message please refund my money. I have not authorized this transfer. I have got scammed and my family is grieving this.

I have been trying to send my money from my Paypal account to my Bank account and they keep demanding files, proof of source of income! Well why there was no question when the money was transferred to paypal? I have uploaded all the files and still waiting! Why a financial institution can not query bank information and verify! Terrible experience, will never ever use Paypal or Xoom! Just avoid this company and use others!

Last year I sent money to Colombia, and they deducted it twice from my bank account; then, I made a claim on XOOM, and they told me they couldn't do anything anymore. This year 3 days ago, I sent $500 to my son, and they deducted it again 2 times. I called 10 minutes later when I saw 2 transactions in my email. A XOOM employee answered me, no problem, I have already passed the report. However, today, I looked. They took the money twice, it is a financial institution in which there cannot be these errors, so this is planned; it is a way of stealing, and it must be brought before public opinion. This morning I spoke to another person with the same problem; we think we need to make a YouTube video and invite everyone who has been through this to file a complaint online, and we will look into a joint lawsuit for fraud and breach of trust since taking money without consent is that.

I initiated a transfer on May 2, 5:08 pm. I received an email saying the transaction got canceled on May 2, 11:30 pm. I initiated another transfer on May 3, 8:45 am, as my previous transfer got canceled. Xoom withdrew $4000 two times and made my account to NSF. I was also charged $35 as an overdraft fee. When I called customer service, they kept on telling me to contact the bank for a refund and were very rude. When I called the bank, they informed me it was a genuine mistake from Xoom, and Xoom had to refund $35. The customer service representatives keep on repeating the same information again and again. They are not even trying to understand the problem. Very frustrated.

3 popular statements over Xoom customer care. Verifying your transaction, so placing on hold, transferring your call since it is related to other department, recipient bank having technical problems, due to security reasons we can't provide more details to contact directly recipient bank.

Well I’m a customer since 2007 and never had any issues before until now. My last 2 money transfers they put a stop payment for more than 3 days, my bank already the payment but they still stop making my payment. I have called customer service. They said they need to see my bank account. I don’t understand why they have to see my bank account and my account number. Crazy right? Please train your staff to speak better and help your customers in a better way.