Xoom Money Transfer Reviews

If I could give this disgusting company zero stars I would. They immediately withdraw money from your bank account and then put a hold on the transaction for numerous days. I would not have a problem with this except for the fact they originally state that the transaction would take minutes but when in fact it takes days. To make matters worse, their customer service hours mimics banking hours including no service on Sundays. This is just a horrible company, I would definitely suggest using Wise or Western Union which will appreciate your business.

The absolute worst customer service ever. I've used PayPal over 20 years and this is the worst customer service I ever experienced. Call center overseas with zero help. I was traveling internationally and was locked out of my account after verifying everything with the representative. Please do yourself a favor and never use this service.

Xoom provides the worst rate and now looking at one star reviews they have here makes me think that they don't care for any of their customers either way. My money is stuck with them for 5 days now and all they have to say is there is a delay with their partners in india. No updates, no follow ups, no escalation and more over they don't act on weekends and NO CANCELLATIONS!!! My money, I pay service charge still I don't have any control on it.. I wish I switched to remitly but I thought xoom is better since they are with Paypal. Anyways this proves that big firms don't care for customer service!!! Goodbye XOOM!!!

I had a disappointing experience using Xoom for an international money transfer. The transfer took significantly longer than expected, and the status updates provided very little useful information about the delay. This created uncertainty and inconvenience, especially since the funds were time-sensitive. When I contacted customer support, I found it difficult to get a clear explanation regarding the issue or an estimated resolution time. The responses I received were generic and did not adequately address my concerns. I chose Xoom expecting a fast and reliable transfer service, but my experience fell short of those expectations. Based on this experience, I would be hesitant to use the service again.

Xoom showed that my money transfer would take about 3 minutes, so I chose this service. But right after I paid and the money was taken from my account, the delivery time suddenly changed to 5 days. This feels misleading. If the transfer takes 5 days, it should be shown before payment, not after. When I tried to contact support, the website kept showing an error. It said a duplicate case could not be created, but I never received any confirmation email, message, or case number. So I had no real way to reach support about my money. Very frustrating experience. I do not recommend Xoom.

I had two fraudulent transfers from my Xoom account to people I didn't know, My bank deterred they were fraud so did not send funds to them, now Xoom and PayPal locked my account unless I reimburse the money sent to the fraudsters.

For years I’ve been using Xoom to send money to my family in Mexico. Always great prices and dollar exchange. The last time I’ve used them, I was charged 16 dollars for the service and the dollar exchange to pesos was lower than any other one. They went way to expensive and hidden fees that didn’t have before. Be aware.

If you are sending money to Canada, stay away from Xoom. While they claim to be convenient, their conversion rates are very poor compared to the mid-market rate. After realizing how much money I was losing on every transfer, I compared them to Western Union. Western Union offers a much more realistic rate and lower overall costs. Don't let Xoom "suck your money" with bad rates—do your homework and stick with Western Union.

My experience with Xoom Money Transfer has been quite disappointing overall. While the platform is marketed as a fast and convenient way to send money internationally, the actual experience did not match those expectations. To start with, the app and website are easy to use, and initiating a transfer is simple. The process feels smooth in the beginning. You enter the details, see an estimated delivery time, and complete the transaction without any issues. However, the problems begin after the transfer is submitted. In my case, the transfer was delayed far beyond the promised timeframe. There was no clear communication or explanation for the delay, which was frustrating, especially since the money was time sensitive. I had to keep checking the status myself and contact customer support just to get basic updates.

Gave them a 1 star because I couldn’t go negative. I sent money to one of my other accounts, never got there. I’ve filed 2 claims. They’ve done nothing except say they were in favor for the seller. That would be me and I lost over $1,000. They a scam.

I sent money via Xoom from my bank account, my name and my address - money were deposited by Trusty Group AB from Stockholm. Without any reference to my as a sender. Recipient rejects to accept it as there is no any information connecting it with my payment (except some unclear Xoom Id).

Hold the money. Never was deposit to the bank. I was never contacted by a customer service there's was a problem or need more documents. Sucks!!!! I'll never recommend to use this app again. I also talk to customer service without solving my issues.

I am very mad with this company, Xoom supposed to send the money to Mexico right away, now, it looks like it's gonna take about six days for my family to get the money. We do have an emergency in the money is not gonna make it on time. This company is horrible, so don't waste your time, don't use Xoom.

Useless. I transfered money from Chase to PayPal and it had initially said it would take 13 minutes. Then it said it would take 6 days even after they had received the money from my Chase account. So I went to cancel the transaction and now it says it will take 3-5 days to refund my money. Worthless waste of time.

I sent money from US to UK. 30 days later, my sister never got the money. Xoom deducted the amount from my checking account within 30 minutes of the transaction. All the bank information I gave them was correct. I called and emailed them and the latest email I got was that there was a delay in processing and that the money was sent to the recipient but NO money was deposited to the recipient. They gave this FPID number that the UK bank said is invalid. I told xoom to cancel the transaction and just refund the money but instead they said that it will take at least 30 days for the transaction fee to be refunded. So what about the money that you deducted from my bank? It was not a small amount! BEWARE everyone. This is very frustrating.

I have had a PayPal account for many years, and tried to set up Xoom to be able to make transfers to my foreign account. After setting up the transfer, I received a notification by email that I needed to send documents for verification purposes. Once I uploaded those documents, the following day I was notified that the transaction was cancelled. I called customer service to find out why, and was told the verification process could not be completed, but that the reason could not be explained to me, since that would reveal information about the verification process that I am not supposed to know. I have absolutely no use for a service like this. Even though I asked what I could do to remedy the situation, I was told there was nothing I could do, except send an email. I prefer to just cancel everything and find a service that works.

My first experience using Xoom initially I sent a payment of 25 dollars that went through to the recipient. 2 days later I sent 50 dollars and money was taken out my account then the status said delayed. Call customer service the said technical issues with the recipients / partner bank that should resolve in 24 hours which did not. Call customer service again. Still the same story. Little do they know I used another money transfer app to send the money and it went through within minutes. Reading the comments it the same script they read to everyone. I canceled the payment but judging by the comments I won’t get my money back. I wish I read the comments first. Shame on you Xoom. Times are hard out here and people are trying to help their friends and family but you are full of lies and taking people's hard earned money. Never use this service people look elsewhere.

Yes, it is convenient and much of it is positive, BUT when they took away the fee to send money to Mexico, they lowered the exchange rate so that they actually earn MORE, much more than the little fee. What used to cost a $3.99 or maybe $4.99, with the lower exchange rate it cost me $40.00! The rate today is 18.45 for each USD, but they gave me 16.27. The more money I send, the more they cash in! OUCH....very sly of them after bragging about no more fees to certain countries. If I wanted to send $200 USD it would cost me $16 dollars in lost exchange rate. They could go with 18 and earn .45 for each dollar, but they used 16.27 and get 2 full points! Outrageous. GREEDY.

I’m never using Xoom again! I had to send money to the Philippines for medical emergency. Their options said that for bank deposits, it is usually available within hours. Nothing about “business days”. You could imagine my surprise when after I finished the transaction, it gave me an estimated delivery date of 4 days from my transaction date. I called their customer service and she said that it's because you are depositing it to Union Bank and they typically only process transaction Mon -Fri from 8am to 5pm. I told her that does not make sense because when I used Remitly, and deposit the money to the same bank, the money is available within minutes. Doesn’t matter whether it was the weekday, weekend or in the middle of the night! They have taken the money out of my bank account as well so canceling it is useless because it will take a few days again for my money to return. Moving forward, I rather use different money transfer services than Xoom!

Customer service has no idea what they're talking about. I've called 10+ times and spoken to several managers and get a different response every time. Their response is sorry. DON'T USE THEM! YOU'LL REGRET IT!!!

They took me through a process after I had emailed them several times. Then I had to call them and review my case which should have been simple however there was some hidden issues that would not allow me to transfer the money. I spent a week wasting time. Horrible. Would never recommend them.

Xoom is deceptive in its advertising, suggesting that they have a meaningful partnership with Ria. They don't. Brooklyn is full of Ria locations, but you can pick up cash from Xoom at ONLY TWO. They wasted my evening. Trash company.

Absolutely horrible. They had an issue with my transfer and sat on it. 6 hours later I call and they said they would push it through. They don’t hire enough people to man the phones so you wait hours for someone to say they are going to help you, just to fail and not do their job requiring you to call back. Had surgery and needed prescriptions prior to closing, nope. Had to suffer the night. #paypal #xoom #1star

I simply tried to transfer money from my PayPal account to my bank account! They charged it to my credit card and then refused to refund it to my credit card! So I had to pay cash advance fees for a simple transfer from my PayPal account to my bank account! It took me about 10 calls And an entire morning to not get this fixed or resolved. Customer service was horrible, and I will never use this company again!

My Xoom transaction is delayed from more than 22 days now, they inform it's due to some technical problems with their partner bank and are not able to resolve it. My $2k+ money has been stuck with them. Don't know how can a technical problem not get resolved for so many days. I will never recommend anyone to use Xoom, don't want anyone's money to be stuck like mine.

I was trying to send money to my daughter who was traveling abroad in Colombia without an ATM card. Advertised to be easy and quick. Asked for ID to verify- Uploaded driver's license. Got email a few hours later saying “cancelled” and to call. I called and they just said “this account can’t be verified- we recommend you use a different company- that’s all we can say.” I’ve had a PayPal account many years, offered to upload passport or other document, just refused. Awful company.

Do NOT use this company. Do not, under any circumstances. I tried them twice. Twice, my transaction didn't go through due to an issue, and they held my funds 14+ days before returning it to me. When I made the initial transaction, they took the money out immediately. To refund you, they hold (steal) your money and hoard it as long as possible. This company is absolutely disgusting.

This is a dangerous service to use. They always fill a default value of $1000 or some big amount against a previous recipient's name. If you go to add recipient to whom you want to send say $50 or $20 it sends them $1000. It has been deliberately hard coded to have $1000. Even their ads claim send $1000 to anyone you look. When I called them they said, "Sorry. Money is gone." I asked them why even have a default value and why $1000. Very unscrupulous operators.

This company is a fraud. I called them 2 times and was referring to open my account on line and file a complaint I'm too worried to do it. That’s why I actually report them to my bank account and if I open my account with them again online, they might do the same thing they might charge me again because my bank is linked to that site, they charged me twice every time I’m sending money. Do not use this company and beware and if you did in the past, check your bank account.

If you locked your account, you will need to provide 2 documents. One, a form of valid ID (DL, Passport, ID Card) and Second, a Bank Statement. This is very disturbing as they asking to send, by email, a copy of you bank statement. Why Xoom needs to know about my bank transactions and so on? Completely unsecure and outdated process....

I was just told by a Xoom representative that I could no longer send money to a friend and someone who works for me located in India. He said I can only use it to send money to friends and family. Well Xoom, he is also a friend, yet you still cancel all my sent payments. So you will no longer be used by me. #BoycottXoom

I tried to transfer my PayPal credit amount to my bank account using Xoom PayPal. What a disaster, not only did they not transfer my PayPal credit amount to my bank account, they made a deposit into my bank account and then withdrew the same amount plus service fee and sent to my debit card. Anyone who has a bank account with debit card knows this is the same thing. If the so called transaction really happened then it would have been deposited into my bank account. It’s been ten days since the transaction but nothing has been deposited according to my bank. Numerous calls have been made with absolutely no action to obtain my missing money. Xoom tells me that the transaction has been completed and closed. I will never do business with them again and have started a bank fraud complaint since my bank stated this whole thing looks fraudulent.

Sent money with Xoom on April 3rd. Money hasn’t reach the person I sent to. Called customer service four times and they keep telling me it’s being investigated but still haven’t resolved anything. Was told a supervisor would contact me and this hasn’t happened either. Worst customer service ever. Will never use Xoom again.

I am not the person to write bad reviews but this is just ridiculous! I tried to use Xoom to transfer money from one bank to another, which both banks have my information on them. The transactions immediately were cancelled with no reason or even any email as to what needs to be done. I contacted the company thinking I would be able to get a solution only to be told that I won’t be able to use the service and I should find alternatives based upon internal review. I asked why? And was not even given a reason but was just told to look elsewhere and nothing can be done. That is so disrespectful and rude; I understand that you can do what you want but handle the situation a little better, there was no form of contact to try to verify anything on my end. I will never recommend this garbage to anyone else. This is my first horrible review and that says a lot!!! The funny thing is the first transaction was a very small transfer of less than $30.

I use paypal for payments, then Xoom came up, I was moved to xoom for transactions with good timing and 0 problems. Now in 2025 my first transaction of $2500 failed. Contacted two times customer service with 0 answer why money is out of my Bank but not deposit on receiver end. 3 days later I ask to cancel and refund my money not guarantee for but that is my choice, that give me a different view of what this company was before, and what it is today.

I had a problem with Xoom transactions and their customer support is not helpful in handling my issues. Recently transferred money to India for medical expenses but the money didn’t made to the recipient account. upon following up xoom is just saying the transaction is completed and they are not prompt in tracing back my hard earned money. They just simply mentioned my partner bank said the transaction is completed so we are closing your case. I have submitted the proof of my recipient bank statement but then they never tried to investigate on this issue. Many times I had to call them but no proper response. Definitely will not recommend.

No refunds, o was trying to move money from my credit card to checking, but at the end of the process. I was asked how I wanted to pay for the fee of 20, or I thought it was 20, so I chose my bank account which I was trying to send money to, so they literally sent money to my account, that they pulled the money from and refused to give me back my 20 dollars for the fee, but after the money was sent it the text said you got 30 minutes to cancel, not true. Was completed. It's too late, well of course it going to be right away if you're taking 20 dollars out,! No help, no trust, legal robbery, with no oversight!

I recently made a transaction with Xoom to a new account. The transaction amount was around $500. However, the transaction did not go through, but Xoom showed it as completed. To dispute it, I had to get the bank statement of the person to whom I sent the money. If I had sent the money to a new person who was not willing to share their bank statement, I would have been in a difficult situation. They were not willing to do any troubleshooting without the bank statement. This seems like a scam for people sending small amounts of money to a new account. I will not be using this service anymore. They need to be willing to do a round of conversation with partners to understand the technical issues on their side before bothering consumers. I have seen similar reviews in Reddit too.

If I could give negative stars I would! A business that is great for scammers, If you get scammed they will protect the scammer! I sent money and found out I was scammed - my bad yes, but I went through the channels, reported to Xoom, they said not responsible to talk to law enforcement, Law enforcement said cancel with bank (transaction had not cleared my bank). Bank took down notes on the scam and proceeded to refund my money- Xoom came back after me for the funds and said not their problem. Xoom gives you the choice to send to "someone you don't really know" it's a box you check before sending the funds, but then will tell you when you call them that they are only designed for people you know....well why is there an option for the other. This was my first - And My LAST time using Xoom.

The worst money transfer experience I’ve ever had. I’ve been lied to over and over again telling me money was deposited into my bank and it was not. Verified the correct account number and routing number with them. I was told that they’ll do an investigation to why the money is not in the bank.. It would’ve been nice if I would’ve had a warning that there be a 2 to 5 day hold even though it’ll be six days because I got an email saying that would be available on the sixth. I sent the money on the first.