Xoom Money Transfer Reviews

Useless. I transfered money from Chase to PayPal and it had initially said it would take 13 minutes. Then it said it would take 6 days even after they had received the money from my Chase account. So I went to cancel the transaction and now it says it will take 3-5 days to refund my money. Worthless waste of time.

I sent money from US to UK. 30 days later, my sister never got the money. Xoom deducted the amount from my checking account within 30 minutes of the transaction. All the bank information I gave them was correct. I called and emailed them and the latest email I got was that there was a delay in processing and that the money was sent to the recipient but NO money was deposited to the recipient. They gave this FPID number that the UK bank said is invalid. I told xoom to cancel the transaction and just refund the money but instead they said that it will take at least 30 days for the transaction fee to be refunded. So what about the money that you deducted from my bank? It was not a small amount! BEWARE everyone. This is very frustrating.

I have had a PayPal account for many years, and tried to set up Xoom to be able to make transfers to my foreign account. After setting up the transfer, I received a notification by email that I needed to send documents for verification purposes. Once I uploaded those documents, the following day I was notified that the transaction was cancelled. I called customer service to find out why, and was told the verification process could not be completed, but that the reason could not be explained to me, since that would reveal information about the verification process that I am not supposed to know. I have absolutely no use for a service like this. Even though I asked what I could do to remedy the situation, I was told there was nothing I could do, except send an email. I prefer to just cancel everything and find a service that works.

My first experience using Xoom initially I sent a payment of 25 dollars that went through to the recipient. 2 days later I sent 50 dollars and money was taken out my account then the status said delayed. Call customer service the said technical issues with the recipients / partner bank that should resolve in 24 hours which did not. Call customer service again. Still the same story. Little do they know I used another money transfer app to send the money and it went through within minutes. Reading the comments it the same script they read to everyone. I canceled the payment but judging by the comments I won’t get my money back. I wish I read the comments first. Shame on you Xoom. Times are hard out here and people are trying to help their friends and family but you are full of lies and taking people's hard earned money. Never use this service people look elsewhere.

Yes, it is convenient and much of it is positive, BUT when they took away the fee to send money to Mexico, they lowered the exchange rate so that they actually earn MORE, much more than the little fee. What used to cost a $3.99 or maybe $4.99, with the lower exchange rate it cost me $40.00! The rate today is 18.45 for each USD, but they gave me 16.27. The more money I send, the more they cash in! OUCH....very sly of them after bragging about no more fees to certain countries. If I wanted to send $200 USD it would cost me $16 dollars in lost exchange rate. They could go with 18 and earn .45 for each dollar, but they used 16.27 and get 2 full points! Outrageous. GREEDY.

I’m never using Xoom again! I had to send money to the Philippines for medical emergency. Their options said that for bank deposits, it is usually available within hours. Nothing about “business days”. You could imagine my surprise when after I finished the transaction, it gave me an estimated delivery date of 4 days from my transaction date. I called their customer service and she said that it's because you are depositing it to Union Bank and they typically only process transaction Mon -Fri from 8am to 5pm. I told her that does not make sense because when I used Remitly, and deposit the money to the same bank, the money is available within minutes. Doesn’t matter whether it was the weekday, weekend or in the middle of the night! They have taken the money out of my bank account as well so canceling it is useless because it will take a few days again for my money to return. Moving forward, I rather use different money transfer services than Xoom!

Customer service has no idea what they're talking about. I've called 10+ times and spoken to several managers and get a different response every time. Their response is sorry. DON'T USE THEM! YOU'LL REGRET IT!!!

They took me through a process after I had emailed them several times. Then I had to call them and review my case which should have been simple however there was some hidden issues that would not allow me to transfer the money. I spent a week wasting time. Horrible. Would never recommend them.

Xoom is deceptive in its advertising, suggesting that they have a meaningful partnership with Ria. They don't. Brooklyn is full of Ria locations, but you can pick up cash from Xoom at ONLY TWO. They wasted my evening. Trash company.

Absolutely horrible. They had an issue with my transfer and sat on it. 6 hours later I call and they said they would push it through. They don’t hire enough people to man the phones so you wait hours for someone to say they are going to help you, just to fail and not do their job requiring you to call back. Had surgery and needed prescriptions prior to closing, nope. Had to suffer the night. #paypal #xoom #1star