Xoom Money Transfer Reviews

If you are sending money to Canada, stay away from Xoom. While they claim to be convenient, their conversion rates are very poor compared to the mid-market rate. After realizing how much money I was losing on every transfer, I compared them to Western Union. Western Union offers a much more realistic rate and lower overall costs. Don't let Xoom "suck your money" with bad rates—do your homework and stick with Western Union.

My experience with Xoom Money Transfer has been quite disappointing overall. While the platform is marketed as a fast and convenient way to send money internationally, the actual experience did not match those expectations. To start with, the app and website are easy to use, and initiating a transfer is simple. The process feels smooth in the beginning. You enter the details, see an estimated delivery time, and complete the transaction without any issues. However, the problems begin after the transfer is submitted. In my case, the transfer was delayed far beyond the promised timeframe. There was no clear communication or explanation for the delay, which was frustrating, especially since the money was time sensitive. I had to keep checking the status myself and contact customer support just to get basic updates.

Gave them a 1 star because I couldn’t go negative. I sent money to one of my other accounts, never got there. I’ve filed 2 claims. They’ve done nothing except say they were in favor for the seller. That would be me and I lost over $1,000. They a scam.

I sent money via Xoom from my bank account, my name and my address - money were deposited by Trusty Group AB from Stockholm. Without any reference to my as a sender. Recipient rejects to accept it as there is no any information connecting it with my payment (except some unclear Xoom Id).

Hold the money. Never was deposit to the bank. I was never contacted by a customer service there's was a problem or need more documents. Sucks!!!! I'll never recommend to use this app again. I also talk to customer service without solving my issues.

I am very mad with this company, Xoom supposed to send the money to Mexico right away, now, it looks like it's gonna take about six days for my family to get the money. We do have an emergency in the money is not gonna make it on time. This company is horrible, so don't waste your time, don't use Xoom.

Useless. I transfered money from Chase to PayPal and it had initially said it would take 13 minutes. Then it said it would take 6 days even after they had received the money from my Chase account. So I went to cancel the transaction and now it says it will take 3-5 days to refund my money. Worthless waste of time.

I sent money from US to UK. 30 days later, my sister never got the money. Xoom deducted the amount from my checking account within 30 minutes of the transaction. All the bank information I gave them was correct. I called and emailed them and the latest email I got was that there was a delay in processing and that the money was sent to the recipient but NO money was deposited to the recipient. They gave this FPID number that the UK bank said is invalid. I told xoom to cancel the transaction and just refund the money but instead they said that it will take at least 30 days for the transaction fee to be refunded. So what about the money that you deducted from my bank? It was not a small amount! BEWARE everyone. This is very frustrating.

I have had a PayPal account for many years, and tried to set up Xoom to be able to make transfers to my foreign account. After setting up the transfer, I received a notification by email that I needed to send documents for verification purposes. Once I uploaded those documents, the following day I was notified that the transaction was cancelled. I called customer service to find out why, and was told the verification process could not be completed, but that the reason could not be explained to me, since that would reveal information about the verification process that I am not supposed to know. I have absolutely no use for a service like this. Even though I asked what I could do to remedy the situation, I was told there was nothing I could do, except send an email. I prefer to just cancel everything and find a service that works.

My first experience using Xoom initially I sent a payment of 25 dollars that went through to the recipient. 2 days later I sent 50 dollars and money was taken out my account then the status said delayed. Call customer service the said technical issues with the recipients / partner bank that should resolve in 24 hours which did not. Call customer service again. Still the same story. Little do they know I used another money transfer app to send the money and it went through within minutes. Reading the comments it the same script they read to everyone. I canceled the payment but judging by the comments I won’t get my money back. I wish I read the comments first. Shame on you Xoom. Times are hard out here and people are trying to help their friends and family but you are full of lies and taking people's hard earned money. Never use this service people look elsewhere.