Xoom Money Transfer

Xoom Money Transfer

 3.9/5 (508 ratings)
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About Xoom Money Transfer

Xoom is an international money transfer service administered by PayPal that works from your phone or computer. You can send money to more than 70 countries and deposit to a recipient’s bank account or arrange cash for pickup or delivery. Xoom also offers international mobile phone reload and bill pay. You can get status updates by text or email. Xoom offers a money-back guarantee if your transfer does not get to the recipient. Customer service is available 24/7.

Overall Satisfaction Rating

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Pros

  • Money-back guarantee
  • Deposit, cash pickup or delivery
  • Lower fees for PayPal customers
  • Live customer support

Cons

  • Higher fees for credit/debit funding
  • Daily, monthly and six-month limits

Bottom Line

Xoom is a simple way to send money abroad from your home computer. It can be pricey to send funds by debit or credit card, but many bank account or PayPal account transfers have no fee or lower fees.

Top Xoom Money Transfer Reviews

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Rated with 5 stars
Verified

Just sent money using this service second time… I loved this service. It's fast with very low service fee and hassle free. The first page gives you all information about the conve...

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Rated with 5 stars
Verified

Xoom has been my go to service for money transfer to India. It has improved a lot over the years. Initially it used to take a couple of day, then up to 4 hours, and now instantly....

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What does Xoom do?

Xoom is a money transfer service. Its services are available online from your computer, tablet or smartphone, so you don’t have to visit a money transfer location. You can link multiple accounts and use a bank account, credit card, debit card or PayPal account to fund transfers. Xoom offers three levels of service:

  • Level 1 allows bank deposits or cash pickups of up to $2,999 in 24 hours and up to $9,999 in 180 days.
  • Level 2 has a limit of $10,000 in 24 hours for bank deposits and cash pickups and a limit of up to $30,000 in 180 days.
  • Level 3 allows bank deposits up to $50,000 in 24 hours and up to $100,000 in 180 days.

Xoom transfers typically take two to three business days but can be expedited depending on the payment type. Large amounts require additional processing time.

How does Xoom work?

To sign up for Xoom services, you need to provide the recipient’s name. The company may also request additional information, including your:

  • Account information
  • Address
  • Phone number
  • Banking info (if you’re making a deposit)
  • Social Security number
  • Passport (or green card/driver’s license)
  • Proof of address (e.g., utility bill)
  • Bank statement
  • Pay stub

Large money transfer amounts require additional verification.

How much does Xoom cost?

Fees for sending money by Xoom vary by amount, payment type, delivery type and country. For example, to send $200 to Mexico costs $2.99 if you use your PayPal or bank account. If you send $200 cash for pickup to a recipient in Mexico, the fee is $3.99 for all payment types.

To send $1,000 to a bank account, the PayPal and bank account fee is $0, while debit or credit card funding will cost $3.99. To send $10,000 to a recipient’s bank account in Mexico by debit or credit card, fees jump to $251.49. But the fee is still $0 if you use PayPal or your bank account.

Xoom FAQ

Is Xoom safe for money transfer?
Xoom is a service of PayPal, a widely trusted company. Transactions are encrypted and your information is not shared. Xoom is a VeriSign-secured site that is federally regulated. If your money does not reach the recipient, Xoom offers a money-back guarantee.
How long does a Xoom transfer take?
Many transfers are available right away — if you have an existing PayPal account, cash pickup could be ready for the recipient in minutes, but your initial Xoom transfer might take two to three additional business days to verify if you don’t use PayPal. Large amounts might require additional processing time, depending on the payment and delivery methods.
How do I receive money from Xoom?
You can receive money by bank deposit, cash pickup or cash delivery (not available in all cases).
What is the limit on Xoom?
The limit on Xoom transfers depends on the country, financial partner, service level and delivery type. The maximum amount you can transfer from the U.S. in one bank deposit transaction is $50,000.
Is Xoom a good way to send money?
Xoom is a convenient way to send money without visiting a bank or money transfer location. Services are available online. Xoom offers a money-back guarantee if the funds do not reach the recipient.
How much does it cost to send money through Xoom?
Xoom fees depend on amount, delivery type, payment type and country. Higher transfer amounts have higher fees. PayPal customers pay $0 in fees on transactions funded with a PayPal account. You can visit the website, plug in your country and the amount you want to send to see the fee.

Is Xoom safe?

Xoom is an international money transfer service administered by PayPal, a trusted company. You can use its encrypted website to send money to over 70 countries. While fees can be high for sending money from your debit or credit card, Xoom does not charge fees for transfer from your PayPal or bank account. If you don’t have time to visit a bank or money transfer location, it's convenient to use Xoom from home. For customers who need to pay bills for their families abroad, Xoom also offers bill pay and mobile phone reloading service.

Xoom Money Transfer Reviews

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How do I know I can trust these reviews about Xoom Money Transfer?
  • 4,190,654 reviews on ConsumerAffairs are verified.
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Page 1 Reviews 0 - 10
Rated with 2 stars
Verified Reviewer
Original review: Dec. 7, 2022

I have used this service for many years to send money abroad. But needing for the first time to send larger amounts for a real estate purchase, I submitted documents they requested to increase my spending level. Received confirmation, then submitted a transaction which was put on hold and then immediately canceled. I called customer service, they again reviewed my documents, confirmed my spending levels, and said to retry the transaction. It appeared to go through, but was again put on hold. I called customer see service again, and they said they needed a copy of my bank statement. I had already sent this, but I said, OK, how do I send it? Wait for an email, they said, then reply to it. (Note, email not the best way to send sensitive documents). But the only email I received was another cancellation. I would suggest Western Union instead. The process was much smoother!

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 2, 2022

It's a fraud to use Xoom. Beware. I've attempted using them to avoid going into the bank to make a wire transfer. I made four attempts in a single day, each time subjecting myself to rigorous security checks and interrogation, with no success. They always cancel my transaction after the system says it's in process, and I have to call back to find out why. The security team informed me that they have additional questions to ask. One person came close to pressing me for details by asking me to identify the vessel on which my family landed in the 1400s.

After I had gotten past these checks, they informed me that I was free to go. Two hours after my 5th attempt, I was turned down. Guys, please exercise caution. The customer care representatives that answer the phone do not have any real-world context and are essentially reading responses from a computer. Alternatives may be worth a shot, so if I were you I would look at them. I deleted the account. Terrible experience.

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 1, 2022

    I have used Xoom before May few times and never had issues until in May or so I send to larger amount of money. I got email from Xoom, it was delivered but the recipient never got it. This happened on 2 large amount transactions, the money just vanished! After several weeks of waiting, I had to provide bank statement to get the money back which is extremely annoying. Last week I again sent money internationally again, received email it was delivered and AGAIN it was never delivered. AGAIN I had to provide statement to get my own money back! For 8 months they haven't fixed their issues. I will never use this as artist service again! How does money just disappear and they can't even find it in their own system until I provide bank statement? Unreal!!!

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 23, 2022

    Did my first money transfer to an account in India. Portal says bank transfer will be done in minutes. 22nd Sept - Post completing the process and confirming, they send me an e-mail stating that there will be a delay due to banking transaction from my Banker in the US and that the money transfer will happen on 27th Sept. Called customer service and was told that they will send in minutes as soon as they receive the money from my Bank. 23rd Sept - Checked my Bank and the money has been sent. Called Xoom again only to be told the same thing. They still are sticking to the 27th Sept time frame despite having the money. Very bad experience. Will never use Xoom again and want to warn prospect users.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 14, 2022

    First they claimed that the transfer was made but would only provide an internal confirmation number not an actual banking transaction code. Then they change the story and say the transaction was rejected and they will process a refund later. When I ask both PayPal and Xoom why of the transaction was rejected a refund was not processed automatically? Nobody has been able to answer me...they just blame each other. In the meantime my money is not in either of my accounts.

    3 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Sept. 9, 2022

    I sent money through this company for many years, because it is fast in shipments a little more expensive than others but safe, now I have been having problems with all my transactions for several months now, they cancel the transactions without giving answers and they delay them lying to me that it is problems of the receiving bank, if that were the case I think, my money would have been withdrawn from my account, but it was not the case in any of them, customer service does not solve anything and they even offer to cancel the transaction if you do not want to wait for the I decide that they take. It's frustrating every time that happens to me, they have become like Western Union, irresponsible and liars.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 8, 2022

    I've had my Xoom account for several years, and and I have a long history with sending money to the Philippines and to Columbia. Xoom cancel my transactions for this month And then banned me because they had an issue with one of my recipients.. Let me say that again. I did nothing wrong it's my money I sent to someone that they didn't like and they banned me. Many people will only tell you half of the story. I'm telling you the entire story. I've never done anything wrong, all my money is legitimate, and I'm helping friends whom I know personally have met in person in foreign countries. These are not large amounts of money and I have never claimed that there was any type of fraud. This is unacceptable on many different levels but it's their platform and they can do business with whom they like. I wouldn't recommend them.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 20, 2022

    I had an issue with my recent transfer. By mistake I sent money to a wrong account (ICICI India). I immediately requested for the money reversal process. That's when it all started. Looks like Xoom is tied up PNB (Punjab National Bank) for all their transactions to India. When I requested for reversal they have initiated the process with them and They are saying PNB is requesting for update from ICICI bank. I have called nearly 20 times in last 80 days to get update on the transfer and I always get a default response from Xoom. They simply read what they see on the screen and give false promises such, "We will call PNB and provide you update next day," but I never received a communication from them. I fed up with the process and directly reached out Indian bank account ICICI to inquiry about this. They told me that they did the reversal to PNB on August 5th. Also sent an email confirmation to them.

    When I tell the same thing to Xoom they said, "We do not have any update from PNB." Seems like they are trying to scam and take the money back. One of customer representatives told me these requests will take 90 days. After 90 days if PNB doesn’t respond they won’t give my money back. Which is ridiculous. I am not going to leave till I receive my amount back. On top of everything they have the worst customer support team. They should really spend money on improving their customer service. I will never use Xoom and I don’t recommend anyone using this. On top of everything they have the worst customer support team. They should really spend money on improving their customer service. I will never use Xoom and I don’t recommend anyone using this.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 18, 2022

    I have had a PayPal acct for years. Tried to send funds through Xoom and because I asked why they need to know my relationship of recipient and reason for sending money they permanently cancelled my acct stating only that my acct could not be verified. I did not refuse information. I simply asked why they needed to know those two things when I have provided all documentation of who I am. DO NOT USE THIS SERVICE!!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 31, 2022

    Be aware of this company. They cancelled my account permanently. I called them and they said they decided to cancel for security AND denied to let me know the exact reasons. (Of course they did withdraw the money from my bank account and kept it for a few days.) Beside doing a normal/regular transfer to my home country, I did NOTHING else. Be careful before.

    4 people found this review helpful
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    Xoom Money Transfer Company Information

    Company Name:
    Xoom Money Transfer
    Website:
    www.xoom.com