Xoom Money TransferConsumerAffairs Unaccredited Brand
No sense of taking customers problems. Super bad company transactions dealings. Close this company because they are destroying PayPal's name. My problem was simple and they made it so complicated. Like instead of asking my information which I provided... but still problem did not resolved. Please don't make such company and gave it to immature people.
The worst customer service. I have been using Xoom to send money to my parents in India. My parents gets money the next day but this time when I send the money so it was delayed so I called customer service and they said they will send email to their partner company in India to find out what happen. I called every day for 3 days but same answer. I would not recommend any to use Xoom because they will not answer and every time they will say sorry.
Really crappy service, even worst customer service, make me waste my time for days with automated responses asking for IDs, bank statements, calls to their customer lines really bad service. STAY AWAY FROM THEM.
They lack in customer service. They asked me to verify my account and ask for some documents I send them and they send me an email to call customer service, I call them and the guy is so rude and referres to email back I do the. I get an email to call back, I call again and the supervisor was so rude started to cut me off etc, I asked for a corporate email or phone then she said they did not have a service like so, so they just told me I was banned from the service for internal purposes that she couldn’t disclose about my personal information. So ** annoyed. The worst.
I have made a number of transfer with Xoom. It was a bit tedious but workable. But recently transfers were canceled each time I was trying for a new recipient - and since I was trying to pay for small eBay purchases from Europe, that meant every single time. To get the transfer going I had to call in to talk to clueless staff working off bad scripts ("May I asked you some intrusive questions?") and no help either when transferred to a supervisor. Fortunately this let me to find a different service (TransferWise) that does the same thing, twice as fast, no hassle, for in my case $0.05 fee instead of Xoom's $4.99. Good riddance.
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I used this service twice to send $ to Germany for my son. The third time they said I needed to verify the transaction. I called the center twice, both times speaking to overseas customer service with bad English, who wanted all of my private information. At first I gave my address, recipients name, e-mail, etc. Then they wanted to know how many times I would be sending money. I said, "I don't know - what does that have to do with anything?" How the hell do I know if my son will need money again. Then they kept asking me why I was sending my son money. What the hell? He's my son. I kept telling them that - that he lived in Berlin and was short on cash (he always pays me back). That wasn't good enough for them.
I told him I loved him so I sent him money - LOL - good grief. They would not accept that answer, and then wanted even more personal information. Not a chance in hell they are getting my bank statement. Shame on PayPal for pushing this service, when I didn't want to use it in the first place. I understand making sure people are not scammers or thieves, but they pulled my information from PayPal and my bank account numbers, and I have been a daily user of PayPal - verified - for 20 years. This seem not legitimate to me, and I told them to cancel it, and I won't be using Xoom again. Who knows who is stealing my information in the Philippines or wherever.
I have used Xoom for years, but lately it seems, the so called verification process is just a scam by the employee's in the call center in QC, Manila to get your info. After trying for 3 days to send money from my US bank to my Philippine bank, I told them just stuff it. You do a transaction online, it says completing, then you get a notice of cancelation, call **. Well their English skills are very poor. They want all kinds of info, and the straw that broke my back was wanting 3 months of my US bank statement. No. No. No, a thousand times no. The fools in San Jose better get control of the people in Manila at their so called verification center. Everything must be verified, and yet it all gets cancelled. I am lucky, I live close to the call center and am planning a visit. And it will not be pretty.
I was trying to transfer some USD to my INR account. They rejected the transaction for verification purpose. I called them up, they asked bunch of questions, told me they'll call back on my mobile. They did, and then asked for copy of a government issued ID, and my most recent Bank Statement! Okay, gave them that. Then, called them again next day. Again, asked same bunch of questions (name, email address, mailing address etc.), then again told me they'll call back on my no. On calling back, this time they said they need additional documents for verification: my mobile phone bill. At this point, I gave up. I am done with Xoom. They have already asked for so many documents and it's still not enough! I don't know why their verification process is so complicated and intrusive.
This is the worst company ever, bad experience. I sent money to Argentina for an emergency. They delay 1 to 4 days “business days” for no reason. When they advertised money instantly, big scam. Avoid it.
The first time I am using this service and already it is a fail. I called the number as requested and the rep, whose English I could not understand, asked for the phone number on the account. As I was looking directly at the phone number on the account on my computer, my phone number, the number I called from, I read it to the rep. He said it did not match what was on the account. If they can't get a phone number correct how can I trust them with my money. I tried a second transfer and it was canceled without explanation. I contacted customer service and was told I was assigned a case number. WTF. This is way too complex for an online transfer. PayPal used to be so easy and safe to use. If I were PayPal I would run away from Xoom as fast I can. I guess I will just use a different service. It's too bad because I have used PayPal for many many years and have liked them.
Logged on Xoom and transferred Money to India. Money never reached. Called Xoom And they said the reason it was cancelled Is because they could not verify because I did not answer their email. I have checked my email, trash And spam - never got one! Then they verified on the phone and said I have to do the transaction again! Then later called again and asked to send bank statement and driver's license to them before we do the transaction! Had Enough with them! Will not use again! Goodbye Xoom!!!
I have been able to transfer money to a relative 2 times instantly with no problem using Xoom. The third time it took 4 hours to go through. The 4th time happened to be the next day and it says there is a delay and will take 1 to 4 business days! On their website as of 2014 they claim to have instant transfers 365 days a year even on holidays to ICICI banks. Yet for the past 2 days I have had experiences quite the opposite of their claims. Also just for clarity sake the amounts of the transfers were not unreasonable, the first being $100 and the second being $200.
For a service that claims to allow up to $10,000 at a time, they shouldn't make send a few hundred when needed so difficult. Also this bank account is the same account that I have always used and my Xoom account is the same as my PayPal account which has a long history with this bank account. Xoom should review their policies and not give their longtime customers reasons to use other services. Also don't bother contacting customer service. Just as you can expect from their parent company PayPal, their customer service is absolutely terrible and not helpful what so ever.
I made a Xoom transfer transaction a week ago. They notified in a email saying incorrect recipient details. Years ago I used their service sent to same recipient having same details and they processed. When I called customer service they ask all details about reconfirm recipient details. From a week onwards they kept transfer status in process. When called customer service they simply put on hold and say unrelated things like technical issues and other crap. They don't notify customer either in email or text message about status of transaction.
Xoom mention quick transfer and it was one week I requested their service on the day one of transaction they deducted the amount from my bank account and kept status in process. Very disappointed. I requested cancel and refund and they saying will do manual refund and it take 1-4 business days. Guys be careful with Xoom. Customer service is very low and as promise they don't transfer quick. There are better transfer providers other than them.
Have used Xoom.com to send money for years now and here lately have been having problems with my transactions. Last year they cancelled my transaction without so much as telling me they did; my niece had to go back how many times to check it and the last night they had to verify my account and took them a long time to verify only to say my transaction is denied when just last week I made a transaction with the same account with no problems. Don’t know what’s going on with your organization but you need to fix it quick because you are losing your customers.
I have use Xoom many times without any issues. I sent money yesterday, I received an email stating the funds were available for pick up, but I did not receive text messages like I usually do. My family member tried several times to pick up the money and the money was not available. I called customer service and they could not tell me when the money would be available for pick up. I was on hold for a long time as well. I just had to cancel my transaction.
I been customer with Xoom few years from now. Recent months Xoom has problem with transfer speed. Sometime they held the money up to 4 days. I'm not happy with the service recently, 50% chance late delivery.
Several places shown available to pay out a transfer in Ajijic, Mexico are not associated with Xoom, despite their advertising. After three trips and an hour + of my time, finally a supervisor assured me that Walmart Ajijic is no longer connected with Xoom and even with a passport (reason for my second trip, although Xoom states this is not required for payout) they can't cash it. The only nearby location is almost an hour away and if I could just have my $200 returned to my bank, I'd be EVER so grateful!!! This company should be shut down as an international currency transfer business.
As suffered customer, I want this should not happen to others. That's why I am writing this review. Please don't use Xoom Money Transfer service to India (& ICICI Bank). Even after 7days of initiating the transaction, money is not credited. Money is stuck! Customer service is saying they can't cancel the transaction and there is no way we can cancel from the portal. I WOULD NOT RECOMMEND!
I use PayPal and was going to use Xoom to send $1000 overseas but canceled my transaction because they put my transaction on hold and called me to verify. They asked how did I know the person I was sending to and if I really did know them. Also how often I would be sending this amount to this person. Then they said I needed to send them my ID and my last bank statement before they can approve this transaction. I think it's too much to ask for my full bank statement. I get maybe the ID to verify my account or verify my bank by making 2 small deposits but not sending them my bank statement, asking how I know the person or how often. That's plain ridiculous. It's my money and I can send it to whoever I please.
While in US paid CFE Electric Co in Puerto Vallarta Mex. Got a message immediately saying the bill was paid. Two weeks later while home in PV the electric company showed up at my door to Shut the electric off because the bill was Not paid... I immediately ran to the electric company. Paid the bill again with the same credit card from two weeks ago. The credit card company has the proof that the bill was paid on Dec. 21, 2017 and then Jan. 18, 2018. I send the receipts to Xoom from the Jan. 16 payment and they will not give me my money back although I am working with my credit card company and the proof they have that it was paid 2x in a month. I am also getting a lawyer about this. I cannot afford to lose almost $150 in two weeks to pay my bill.
Their transaction on Dec. 21 does Not mean that they sent the $$ to their Mex. partner in Mexico... In fact a month later they have still not called their Mx. partner to investigate... Xoom phoned me today with that information and told me I would never get my money back and I told him I definitely will. I would never ever use Xoom again. Transaction - tracking number is **. $76.22 charged to c.c. Electric company CFE Puerto Vallarta, MX. Paid with credit card 2x with Capital One M/C ending in **. 1-18-18-1436 pesos. CFE under landlord name Mather, credit card under my name Barbara **. All receipts were sent to Xoom from payment at electric company on Jan.18/18
I decided to use Xoom because it was cheap and I'd heard it advertised on TV so much. They held the transfer over two days, even though it said it would be ready in minutes. When I called, they said that they needed to "verify" it. They wanted to know how I knew the recipient, and I said that it was a friend. The rep went on to ask if I *really* knew him or if it was someone from online. I snapped that yes, it was a family friend and I'd stayed at their house for weeks at a time. He then asked what the money was for. WTH?! How is that any of your business? We went 'round about that, then when I complained and asked to speak to a supervisor, he recanted when he came back a few minutes later and said that they could go ahead...but would I answer a few more questions. He wanted my phone number, but all I have is a VOIP since I am living out of country.
He took my foreign phone number and THEN wanted to know how long I'll be living out of country. What the heck does THAT have to do with anything? I raised such a stink...they finally let the transaction go through, but they are WAY nosy and that was WAY more work than the 3 minutes online that it should have been. Ya get what you pay for, as the old adage says. I am a long-time user of PayPal, but this is NOT, and I repeat NOT your streamlined PayPal.
I needed to send money to a family member and assumed that the easiest/quickest way would be through Xoom. I really wish I had read the negative reviews before I proceeded. I sent in all of the required information including a bank statement. I didn't feel comfortable with sending a statement without blacking out the information they did not need so I sent "edited" documents. It was rejected. What exactly do they need the full bank statement for? It has my account numbers, my balance, etc. I didn't feel comfortable sending them that information and the customer service rep pestered me about resending the statement with "no erasures". It didn't feel right.
Several times I have tried to send money overseas and after 5 minutes they send you a text saying the money is ready to pick up. The receiver goes to pick up the money and the money IS NOT ready to be picked up! When you check their website it says there’s a slight delay. Slight? A week and several calls/emails later, money is still not being delivered. The same CSR from a week ago answers my call today and starts talking to herself like playing like she was talking to me!!! Incredibly unprofessional! I had talked to this person before and she was faking like she was talking to me and she goes, “Sure, thank you” and she hangs up! Really??? I was so disgusted! I called again to cancel the transaction, and as usual they don’t guarantee it will cancel. Why? I don’t know. They promise the money is delivered within 5 min and after 7 days they tell you they might not be able to do it. Don’t even bother to send money with them - it will not happen!
Accessible and easiest way to transfer money to my love ones. Just a few click away and my money is ready for pick up on the other side of the world within minutes. It is like a trusted friend, Xoom never failed me, always there in times of need. Kudos to Xoom!!!
I use Xoom to send money to mother-in-law who resides in Mexico and I have never had any issues with using Xoom. Very fast and within a few minutes the money is ready for pickup. My mother-in-law has never had any issues picking the money up either. Plus, it only takes a couple of minutes to send. Once I needed to reach out to customer service and they responded immediately. This transaction in particular was to add money to a phone in Mexico and we had no issues whatsoever. I would recommend their service to anyone and I truly feel that they have made my life easier. 5 stars all the way for this company. Keep up the great work!
This is a simple, easy to use, and efficient system for transferring money. In addition, it is much less expensive and faster than bank-to-bank transfers. I would highly recommend using Xoom to anyone who is looking for an easy, fast, and safe method for transferring money abroad.
I regularly send money to Colombia via money transfer locations and Western Union. Since all the money transfer locations were closed at the time I decided to use Xoom. The processing of the transaction itself was quick and easy. Great communication from Xoom. Keeping me up to date for each step of the transaction and then came the huge roadblock. I received an email saying that my transfer recipient needed to sign a document before the transaction could be completed. The document itself is a document required when depositing foreign funds into a Colombian bank account and it is always done by the bank itself with the account holder not the party depositing the funds.
Their partner Pagos Internacionales; however, also requires this document no other service has ever asked for this. Here comes the great part I can no longer cancel my transaction through Xoom and has to be done through Pagos Internacionales in Colombia. The icing on the aggravation cake Xoom provided me a contact number for Pagos Internacionales that is disconnected. I had to escalate my case to a supervisor after 2 calls. The $4.99 per hundred sent is the same. Most places charge and money is deposited instantly, so why have the aggravation. I am done with Xoom. It is definitely PayPal's ugly sister.
What experience? They lie, collect all your personal information, then lie some more... And that's it. Now you have surrendered all your info under the false pretense that you are protected and able to send funds internationally. I don't actually know Anyone, who has been able to actually use Xoom or their "Service."
Read the complaints and run!!! I gave all the information asked and I trusted because it was part of Paypal. After all the information I gave, I still had to give them my bank statement and copy of driver's license or passport. No reason to cancel my transaction right? Wrong! I have the money and it was only $350.00 transfer. No reason but they were not able to verify my information. Ok? What is missing??? I never gave this kind of information to a company and now my email with my bank statement and passport is floating in some foreign country!!! BAD!!! RUN!!! This company should be shut down!!
If there is a negative rank, this company would definitely get a negative mark. The last transaction that I was sending was cancelled without a logical reason. I received an email that they were putting a hold to my transaction and I needed to call them. When I called them, they asked impertinent questions who really was not about security. Oh well, the exchange rate is low, and the only reason I was using this service was their quick way of transferring money to the recipient. I understand the need to secure the account, but why don't you invest in a better service of securing online transactions. PayPal acquired you so you need to upscale security, and not rely on inefficient customer agents to handle verification. Disgusting experience. Remitly and Western Union is so far more reliable than your service. Sorry to say that!
Xoom Money Transfer expert review by ConsumerAffairs
Xoom is a money transfer service that allows customers to send money from the United States to other parts of the world, including Central and South America, Asia, the Philippines and more.
24/7 customer support: Consumers with questions or problems can contact customer support by phone and speak with a customer service representative at any time, day or night.
Referral rewards: Customers who recommend Xoom to a friend who makes a transfer over $400 will receive a $20 Amazon gift card. The new customer will receive a gift card too. There is no cap on the number of referral rewards a customer can receive.
Bill pay: Any customer with a US-based payment source can pay utility bills in Costa Rica, the Dominican Republic, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama and the Philippines. Fees are listed on Xoom’s website.
Reload mobile minutes: All customers with a U.S.-based payment source can use Xoom to add minutes to their friends’ or family members’ prepaid mobile phones. Funds are immediately applied to the recipient’s phone, and Xoom will cancel any transaction that was accidentally sent to a contract phone that cannot be reloaded.
App: Xoom’s app, available for Apple and Android devices, lets customers send money, pay bills or reload another mobile phone directly from their cell phone or other smart device. The app is free.
Best for: Xoom is best for anyone who has a US bank account and needs to send money or pay bills internationally.
Xoom Money Transfer Company Information
- Company Name:
- Xoom Money Transfer