Xoom Money Transfer

I initiated a transfer on May 2, 5:08 pm. I received an email saying the transaction got canceled on May 2, 11:30 pm. I initiated another transfer on May 3, 8:45 am, as my previous transfer got canceled. Xoom withdrew $4000 two times and made my account to NSF. I was also charged $35 as an overdraft fee. When I called customer service, they kept on telling me to contact the bank for a refund and were very rude. When I called the bank, they informed me it was a genuine mistake from Xoom, and Xoom had to refund $35. The customer service representatives keep on repeating the same information again and again. They are not even trying to understand the problem. Very frustrated.

I have been waiting for a refund from the transaction for more than a month. These are 4 transactions that have not been sent and I am no longer interested in them being sent. I want a refund. I have already uploaded documents about 5 times and talked to someone from your support 2 times and you still email me that I should contact you even though I have done everything you told me. You still want me to upload documents over and over and call you over and over again. Why can't you refund my money and why is everything taking so long? Your service never again!!!!

3 popular statements over Xoom customer care. Verifying your transaction, so placing on hold, transferring your call since it is related to other department, recipient bank having technical problems, due to security reasons we can't provide more details to contact directly recipient bank.

Well I’m a customer since 2007 and never had any issues before until now. My last 2 money transfers they put a stop payment for more than 3 days, my bank already the payment but they still stop making my payment. I have called customer service. They said they need to see my bank account. I don’t understand why they have to see my bank account and my account number. Crazy right? Please train your staff to speak better and help your customers in a better way.

I have used this service for many years to send money abroad. But needing for the first time to send larger amounts for a real estate purchase, I submitted documents they requested to increase my spending level. Received confirmation, then submitted a transaction which was put on hold and then immediately canceled. I called customer service, they again reviewed my documents, confirmed my spending levels, and said to retry the transaction. It appeared to go through, but was again put on hold. I called customer see service again, and they said they needed a copy of my bank statement. I had already sent this, but I said, OK, how do I send it? Wait for an email, they said, then reply to it. (Note, email not the best way to send sensitive documents). But the only email I received was another cancellation. I would suggest Western Union instead. The process was much smoother!

It's a fraud to use Xoom. Beware. I've attempted using them to avoid going into the bank to make a wire transfer. I made four attempts in a single day, each time subjecting myself to rigorous security checks and interrogation, with no success. They always cancel my transaction after the system says it's in process, and I have to call back to find out why. The security team informed me that they have additional questions to ask. One person came close to pressing me for details by asking me to identify the vessel on which my family landed in the 1400s.

I have used Xoom before May few times and never had issues until in May or so I send to larger amount of money. I got email from Xoom, it was delivered but the recipient never got it. This happened on 2 large amount transactions, the money just vanished! After several weeks of waiting, I had to provide bank statement to get the money back which is extremely annoying. Last week I again sent money internationally again, received email it was delivered and AGAIN it was never delivered. AGAIN I had to provide statement to get my own money back! For 8 months they haven't fixed their issues. I will never use this as artist service again! How does money just disappear and they can't even find it in their own system until I provide bank statement? Unreal!!!

Did my first money transfer to an account in India. Portal says bank transfer will be done in minutes. 22nd Sept - Post completing the process and confirming, they send me an e-mail stating that there will be a delay due to banking transaction from my Banker in the US and that the money transfer will happen on 27th Sept. Called customer service and was told that they will send in minutes as soon as they receive the money from my Bank. 23rd Sept - Checked my Bank and the money has been sent. Called Xoom again only to be told the same thing. They still are sticking to the 27th Sept time frame despite having the money. Very bad experience. Will never use Xoom again and want to warn prospect users.

First they claimed that the transfer was made but would only provide an internal confirmation number not an actual banking transaction code. Then they change the story and say the transaction was rejected and they will process a refund later. When I ask both PayPal and Xoom why of the transaction was rejected a refund was not processed automatically? Nobody has been able to answer me...they just blame each other. In the meantime my money is not in either of my accounts.

I sent money through this company for many years, because it is fast in shipments a little more expensive than others but safe, now I have been having problems with all my transactions for several months now, they cancel the transactions without giving answers and they delay them lying to me that it is problems of the receiving bank, if that were the case I think, my money would have been withdrawn from my account, but it was not the case in any of them, customer service does not solve anything and they even offer to cancel the transaction if you do not want to wait for the I decide that they take. It's frustrating every time that happens to me, they have become like Western Union, irresponsible and liars.