Xoom Money Transfer Reviews

Muddled customer emails that tell you to contact them, but not that it has to be by phone - I wasted time emailing them back and hearing nothing. A verification process that fails to allow for the possibility that people might know each other without having met. I was hoping to set something up that's swifter than my local bank, who have twice processed these transfer for me. Not impressed and won't be back.

This is the worse company ever. They like to steal your money. Won’t give you a refund, only transaction fee back and keep your money. Then play stupid and not pay your money back. It’s a joke. Don’t use ever. It’s the worst company ever. Gives Paypal a bad name.

Xoom is not good for normal money transfer like Moneygram, western union and Remitly. I think after PayPal took over it changed, but no. My last 2 transactions to India still in Delay mode. So same like ** people we ** people also no use Xoom no more. From July 7th 2024.

Worst company and even worse customer service. They canceled my transaction everytime I try to send my mom money. When I called to ask what the issue is all they said they were sorry for the inconvience but we can't help you or disclose the reason due to company policy. When asked what we can do from our side to help this transaction go through, they say, "You have been violated and can not use our service." How can you have violated a service you have not used. Very shady and screams SCAM!!!! No manager or supervisior came to the phone after multiple requests. The customer service person has a heavy accent and crying children in the background. AVOID AT ALL COSTS!! DON'T WASTE YOUR TIME OR MONEY!!!!

I am extremely disappointed with Xoom, a PayPal service, due to their unresponsive and immature treatment of customers. I recently made a money transfer of $1250 USD to India, but the funds were deposited into the wrong account due to an error in the account number. Despite numerous attempts to resolve the issue, Xoom's customer service has been absolutely terrible. Each time I call, a new representative picks up, and I have to explain the issue repeatedly. Not only do they fail to provide adequate information, but they also seem indifferent to solving my problem. This level of service is unacceptable, especially from a company as large and reputed as PayPal or Xoom.

I've used Xoom countless times to transfer money from my account in US to a known recipient in Brazil but I'm having issues now. I initiated a transfer of $5,827.30 to a recipient in Brazil on June-17. The transactions normally take 24-48 hours to complete, however I was informed by Xoom Compliance that I needed to provide proof of my income and proof of residency in order for them to complete my transaction. I provided all the documentation required immediately and they haven't completed the transaction yet. I've sent e-mails and called multiple times to follow-up but they tell me their compliance partner in Brazil is not responding. Compliance manager Kevin (He said he can not provide his last name due to security reasons) told me he doesn't have a timeline on when this will be resolved and there's nothing he can do but wait for the partner to respond. I've been waiting for 10 days

This is the worst service I have ever used. I tried to send money to my father for his birthday, but they accused me of violating the rules and didn't give me a chance to appeal the decision or provide any evidence. Do not use Xoom if you don't want to waste your time and be disappointed. My rating is 0.

Had to wait for almost 3 hours to speak with a manager. Neither the agents nor the supervisors had answers to why the transfer of funds was completed after 10 days. Managers refused to come on the call and I had to stay on hold for hours. If transferring money to loved ones is important, especially when it's urgent, suggest you find another service.

Full of hassles and runarounds. Had to contact customer service after not receiving my wire, was redirected to the verification team, then to members at paypal, directed back to verification team, once more to the paypal team, an hour later and still nothing is resolved. Save yourself the headache, use a different service.

XOOM is the worst! After stealing money from you by giving less money than the actual value of the currency you want to send money (i.e the Mexican peso trades at 16.99 per 1 dollar now, yet Xoom will give you 16.61 per dollar, that’s stealing your .38 cents per dollar!) in addition they will charge 1.79 dollars fee, even if they say they will not, in tiny dimmed letter then they will disclose that and will assume that it is part of the exchange rate but it is not! DO NOT USE XOOM, use another one.