Xoom Money Transfer Reviews

Sending money to loved ones is always important and Xoom has always been there for me when I have needed them the most, being able to send money from the U.S to Brazil in a wire transfer gives me comfort and peace, knowing my wife will receive the money she needs safe secure and on time. No headaches. Overall, awesome business. I love you Xoom!

I have had only pleasant experience. No bad experience. I have recommended to my close friends and family. It’s very convenient. You can send money from the comfort of your phone. I’m very happy customer and I’m happy to be part of this experience.

Xoom is a easy to use app and fast way to send money to your love ones. It really great that I can send money to my grandma so easy and fast she doesn’t have to wait and I don’t have to worry. I get an update telling me when she picks it up. It’s great.

The Xoom Mobile app is really handy and the money transfers are instant. It has good exchange rate when compared to other providers. You need to provide few more documents to increase your sending limit.

If you want an experience that leaves you happy and confident go to Xoom with your sending and receiving money... No other money transfer company works as fast as Xoom but the secret lies within why professionalism and great customer service run hand in hand. It's Paypal.

I had so many issues with this app. It would NEVER let me send money to Mexico for my grandfathers funeral. I did everything they asked me to do and they couldn’t fix “the issue”. I now use Remitly and it works great no problems at all.

Great application for money transfer between USA and INDIA. Absolutely trustworthy and very easy to use. Great customer service and very quick and reliable transfers. I have been using this application since more than three years now, I never had any issues. Customer service is very knowledgeable and always ready to resolve your concerns on the go.

Xoom is a very good money transfer company to use, they are reasonable on their price to send money, and they are easy to use and the money is ready for pickup by the party you sent to within a couple of minutes.

Excellent service in transferring funds to the Philippines. Once I log in to my account, the transfer of funds takes only minutes to complete. Once selection of the recipient is selected Funds are available immediately. No hassle. Their systems is amazing.

I can’t say more. It’s very user friendly and simple to choose and operate. Super speed transfers. That’s all I looked for and it is doing the best as expected. I don’t think other services are as flexible and simple as Xoom for money transfers. It all started with a try and ended up being my most favorite ones for an immigrant like me.

Makes life easier both for sender and receiver. The rate they’re using is fair and they employ competent personnel. Will surely recommend and will continue to use as this is very convenient. Just hoping that they could come up with special rates more often.

Excellent! Everything is smooth no problem at all. If you are looking to send money it is easy and a very fast process, a lot of locations, great prices and it is way cheaper than other competitors. Amazing!

I like Xoom easy way to send money everywhere. It’s easy to use. Received money within 5 minutes and some time same time and up to 10000 dollars. They take 3 days but it’s not bad. I like it. You don’t need to go anywhere. Stay home and send the money.

I used to go to downtown to have money transferring to Vietnam the last 20 years, now I just sit at home and click the mouse. I used to pay $1.50 for every $100.00 to Ho Chi Minh City, Vietnam, now $2.99 for whatever the amount. The first time I was kind of skeptical but the word PayPal won my trust. Try it, you will LOVE it.

Best way to send money. Always fair on transfer amount and quick deposit. I been using for last six months and no issues. Fair trade, sometimes money take less than 1 hour to be credited. I am always using to send money to Brazil.

Absolutely love Xoom service! Quick, easy, affordable, super user friendly, hassle free, lightning fast!!!! GO XOOM!!! I HIGHLY RECOMMEND Xoom for money transfer! Absolutely amazing!!!! You guys rock!!!! Keep up the awesome work!++

Awesome service! Have been using it for about 3 yrs. Really good service, fast and the best rates! If sent in the morning the money can be transferred even in the same day. I always send to my bank account in Brazil!

Great experience. Never had any delay with my transactions. Everything on the application is very clear and easy. The feature it has to get your money immediately is really helpful. I would recommend this to everyone.

I've used Xoom for at least the past 9 years. I've made multiple money transfers to relatives in other countries, as well as put money on their mobile phones (often called a recharge). In all these years, I have never had a problem or a delay. I often use the text messaging service for updates, which helps me know that the money was received without issue. I have tried other services, but nothing can compete with the fair exchange rate and super-fast, reliable service that I have received from Xoom. I highly recommend using Xoom and I often refer others to their service.

I have used Xoom for almost a year. I have had no problems with the service as the money I send always gets through fast. They have a lot of locations available in other countries and also allow you to deposit directly to a bank account.

I have a lot of family in the Philippines and I was sending money, then all of a sudden they put on hold and wanted a compliance check. So I did everything and for some reason, they decided that it was maybe fraud and stopped me for sending. I really not see how they have that power to do that as I have been sending to my wife's family and they just tell me it seems to fit fraud criteria. It seems so hard now to send any money from any company to family even when I do prove everything and this is just so unfair to people how to know what they are doing and who they sending to.

I have family in Mexico and throughout the decades I have sent them money. I used Western Union but never liked it because it was very expensive. And now with XOOM it is affordable and unbelievably fast. Also I love it that they keep me informed of the completion of the transfers with a text!!! I am very happy and confident in XOOM, I will never go back to Western Union. Good job XOOM, keep up the good job.

I was having all kinds of problems trying to get money to my loved ones in another country when I discovered Xoom and all my problems disappeared. Xoom works in collaboration with PayPal so that really made it convenient for me to send money to another country. Xoom is flexible too. They can use your debit card go send money.

I love Xoom service. No headache, flat fee, receiver get their money instantly. I am very happy with Xoom service. I use it for my buses well as personal money transfer to all over the world. I can't say enough good things about this service. Before this, I used to go to local currency exchange, stand in line and...you know how that goes from there. Needless to say, I am very happy.

I had to send some money from my bank in the United States to a bank account in South Korea. Xoom was very easy and worked perfectly the first try. Much easier than trying to go through bank tellers. The money was there the next business day.

I have been using Xoom for a couple of years and I love it! Overall, sending money through Xoom is fast and easy; the app is super easy to navigate. I highly recommend this service! My only suggestion, is that Xoom makes it possible to change the receiver name or receiving location without canceling the transaction and doing a new one. This would make it a 5 star!

Fast and easy way to send money to your love ones. I would totally recommend this app to everyone.??? I'm able to send money online without having to go out of the comfort of my home and know they will get the money without a problem in minutes.

Amazing service. Providing service to Transferring money immediately is top class and first of its kind. Loving the rates you’re offering. Looking forward to many more transfers in the future. Thanks Xoom.

They told me to call for verification. I called and verified my information and address. They then after saying thank you for the info they started to interview me about the person I am sending the money to. I told them her name and she is my fiance etc.. then they started asking personal questions like where we met, how long we knew each other so on and so on. All this it was only $50 for Christ's sake. You would think I'm dealing with the FBI. Ended up they cancelled the transaction. What a crap.

I was always told that if something seemed too good to be true it probably is - and this could not be more true than of Xoom. Three attempts to send money, all failed, no explanation and zero capability on the part of customer service to help. Complete waste of time in setting up the account that I never was actually able to use.

After 6 transactions combined top up and small money transfer for help in poor country my account investigated. Asking my id. I gave passport and driver licence and demanding why I made tranactions to the 6 recipients. Complains. I awaited their response. Said soon but never arrived. Phoned. 30 min wait. Agent finally chat says response ok but now want me to confirm I read and understood customer agreement. I again comply. Again wait for call back. Never arrive. I phone back. Same long wait scenario. Agent finally says my answer ok. Decision to be made in one businesse day. I get email saying my account closed. No explanations. Don’t deal with this company. Not respectful of clients. Go elsewhere.

Never use this company, they cancelled my refund with no explanation to why and 31 days from them withdrawing the money from my bank account they have still not refunded me! They lie continually on the phone and it is impossible to speak to anyone who will actually take action and make the refund happen! Xoom have left me in a very difficult, worrying and stressful time of life as they have all my money and I do not know when I will ever receive it! Do not use this company ever!!!!

Xoom will randomly deny money request for non-specific reasons and is unable to clarify these issues via customer service. I sent money through them in June and then tried to again with the exact same information and recipient a few months later and they could not perform the transaction. They were also unable to provide a reason why.

After 3 cancellation notices on the same transaction, I closed my Xoom account. I was expecting great things being that Xoom is affiliated with PayPal. Although the Customer Service folks were courteous, it was obvious this department is located somewhere outside the US. I tried so hard to decipher the accent of the first 2 representatives and had to kindly ask if there was someone else I could talk to. The 1st representative completely ignored my request and kept talking. I didn't bother asking on the 2nd call.

I want to give less than one star but it is not available. I have transferred the money. It got completed and they send email like we had deposited money to your account. I have checked the account but I did not receive it. I called the service center, they are not listening our concerns and they are not taking the complaint. I am suggesting that never ever use Xoom service. They are not resolved my issue yet. I am waiting for more than 3 days now.

I have been in contact with zoom for over a month trying to transfer money from my American to Australian account. They would never follow up and required calling and long hold waits on my end for every part of a 3 round document verification process. After the end of all of this waiting, I was told that my transaction had been denied and that I would be unable to use Zoom. That they would be unable to tell me why this had occurred, and that I should contact my bank about making a transfer. This is despite the fact that they now have my home address, bank statement, social security, passport, driver's license, and proof of address. If it were not for PayPal's name I would be in the middle of scrambling to protect myself from identity theft, and regardless would highly warn any future customers against using this scam.

The compliance team at XOOM is just so incompetent that they just want to blame it in the system. Which system is down for 48 hrs in the World? I have been a loyal customer for almost 4 years and am now hating Xoom more than anything. Recently another friend of mine had faced a similar issue with compliance team that he closed the account.

Impossible to communicate with this company. I wanted to transfer money from my USA bank to myself while I was in Costa Rica. They couldn't or wouldn't do it and closed my account because I didn't call them. Well the phones don't always work in Costa Rica. I tried emailing and they wouldn't or couldn't verify it was me. PayPal used to be my go to company, but no more.

I am Pradeep. I transferred money to India through this Xoom service. I lost 95$. I complained many times. No one is responding. This will show how these people theft customers money literally. I send complete bank transcripts and transaction details still no reply from the Xoom people. Investigation is going mean how many days it will take, who take responsibility for the loss of money. I faced bitter experience with Xoom. If the people who live in abroad don’t send your money with this service, definitely you will lose your money. Waste and more untrusted services. Poor customer support. No one can respond.

Did a transaction and it was cancelled due to verification reasons. They sent me an email requesting government ID, proof of address and bank statement so I emailed the documents which had my name and address and all documents. They sent another email that they could not verify the documents and I should call their number. When I called; they said they cannot disclose the reason as to why they're unable to verify matching legal legible documents. The customer service rep was also rude and arguing with me. Is your company stupid or what?? You guys deserve a negative zero rating.

Xoom is reliable, it's fast, the moment I send the money to my family in our country (Philippines) they can withdraw anytime. I can send as low as $20 and I did not encounter any problem in every transaction.

First they sent me an email confirming the money transfer request I just made. Then they sent me another email stating that they would have to talk to me over the phone or they would have to cancel the transaction. So I had to call them long distance from overseas. But that wasn't good enough. Then I had to send them a copy of my Hawaii state ID plus a PDF of my bank statement. You think that would have satisfied them but no, because then they forced me to call them again! So I wasted almost an hour talking to them through expensive long distance. And they still canceled the transcation anyway! They only said they couldn't verify my account information.

Great experience and fast service - lower fees but only have free fees when sending $200 and up while other competitors like Remitly have free transaction fees regardless of amount but overall I am satisfied even if a little lower exchange rate as fees 1.99 compared to 3.99 for immediate transfer.

The outcome of my transfer finally went through but the process was painful. First l was denied without explanation after spending a bit of time applying. However l was allowed to file for an explanation and review of my case. I got a response and was asked to call to a review board and after giving her my complete address in the US, l got written approval that l could make my transfer. A bit too much work all and all. If l had filed and then been asked to telephone someone that would have been one thing but to be flat out denied without “any” explanation is not acceptable. Sorry, but always give an explanation of rejection, it's just good business practice.

I like to send money for Xoom because I can do it from my home. I don’t have to be worry if is raining or snowing with Xoom. Is easy in one, two, three I can send money wherever I want, and my family very happy.

I like your service because you can send money anytime from anywhere without going to a store. But I hate the exchange rate. It’s always too low compare to other companies. I’m thinking of sending money with other company.

I enjoy using Xoom for all of my international money transfers to my family members and friends. The online service provided by Xoom is very convenient, fast and secure. The fees that Xoom charges are also very reasonable.

I had trouble with delayed delivery to Pakistan because I used a Bank Account instead of Debit Card. The Supervisor explained the facts, reversed my transaction, and arranged for the transfer immediately. That was awsome action on his behalf. Great company and excellent service.

I attempted to make a transfer and was told that I was limited on the amount due to the amount that I had sent. I was not aware of this limitation. Prior to this, I have had excellent service from Xoom.

I'm using Xoom for long time, excellent service and easy to send. However, the exchange rate is less when we send below $2000. Also if you remove the fee when we send by Debit card. Just a suggestion. Many of my friends working as a crew members, don't have US bank account.. We use our pay card.

It's very convenient to send money to the Philippines through xoom.com. And your exchange rate is very competitive, as well as the money transfer fee. I can also send thru the banks directly to my sendee's bank acct so he/she can withdraw it anytime and anywhere. Thanks a lot xoom.com.

XOOM is the best way to send money. I have the confidence and a great deal of security when transferring money. I can not say anything bad or ill about XOOM. I will suggest XOOM to my family and friends. Thank you!

Easy and very fast transfer to Indian accounts. With in seconds amount get creditted into your account and can be used for transactions right away. Had very good experience with Xoom. I recommend everyone to use Xoom for a happy experience.

My sister got the money on time in the Philippines. I have no problem or issue using this app. I forgot my password to log in but I recovered back. Thank you so much for this easy app sending money to the Philippines.

This process is sooo quick, efficient, and accurate. The mobile app works very well. So happy with the service especially sending through the BDO accounts in the Philippines. It is quite convenient and is available at your fingertips 24/7.

Very reliable! A very trusted app for me, no issues with this service at all. Thank you so much! I really love the text updates that keep me informed of the status of my transfers along the way. Multiple payment options are a huge plus as well! 99.98% of the time the transfers arrive same day and on time! Love that! Would highly recommend!

I locked my account online and the customer rep was not truly helpful in fixing my problem. I was able to provide all necessary answers except for 1 that I was having a problem understanding her question. I chose not to transact with Xoom anymore... it was the most stressful phone call I ever had. A few years ago as well, I sent a few hundred dollars that they held for a few days to verify instead of releasing immediately. I had no same issues with Moneygram, Western Union or remotely.

I have been using Xoom for a few months now and am completely satisfied with their service. I have also recommended xoom to several friends. I love that they send an email to let me know that my family has received the money I send to them.

I am a faithful Xoom customer simply put because their customer service, professionalism and efficiency is without rival. They are undoubtedly the best online money transfer service in the market. The transfer is rapid, dependable and secure. The sender is meticulously informed at every step of the transfer from initial processing to availability of funds to receiver to completion of transaction upon collection. This information is faithfully relayed via email or text to the sender.

Xoom is great for sending money to my mother or my friends in India. It helps me especially because I don’t have an Indian credit card which makes it impossible for me to use Indian online payment systems. Xoom is a little more expensive since PayPal took over. However, it was just as reliable in my experience, before and after the take over by PayPal.

I am paying with credit, don't see anything wrong with my request. Had money sent 1 week ago and needed the money sent again the same day and it could not be sent. Boss Revolution way better... sorry it is what it is.

My wife and I have used Xoom for many years now and have never had a problem or a complaint about its service. Our recipients have always had their money quickly and with no problems. We highly recommend this service to to new users.

There's been a few times that I was not able to use XOOM because of some technical problem, but usually the service is there for me when I need it. Love the speed of the transfers and the very low fees.

I like be there want the Company. I have a very very very good experience with you. They transfer the money real good. Have a problem but now they took me off because I haven’t been using in a while and I’ve been trying to get back. So I would like you back.

I've used Zoom a few times to send money to my cousin in Jamaica and everything went very well. I will continue to use Zoom also my cousin found it easy to retrieve her money as well. Thank you for your Great Service.

Your ** close my account because I am sending to my friend in Nigeria!!!! ** it!!!! It is my legit friend. We know each other for 8 years plus... And I pay my $5 or $10 in each transaction, no one reported me, you Just close my account for no good reason!!!!

I love the application is very straightforward. Also very secure way to send money. I got emails and follow up calls from customer service to verify identity. Some people would get Annoyed but safety especially with your money counts a lot.

The process is simple. My husband does it monthly but I had never sent money. I did have to fill out additional information and setup the app. I was called back to confirm my identity and send a picture ID to an email. Which my husband had to do as well so I was familiar. I know can send money whenever I want without additional info.

I use Paypal all the time and would see the ad for Xoom often but never did enough to pique my interest. But then I found myself in a position to send money to another country and curiosity killed the cat. I finally read the ad and I’m so glad I did. The best way to send money across countries. Almost instantaneous. I love it.

Great Service, I send money to the Philippines about a couple of times a month and have been doing this for years now. The only time I had a problem I called the customer service department and they took care of it right away. I would recommend this service to everyone I know.

This is a fast and efficient service. Far better than MoneyGram or Western Union. Completely hassle free transactions. I have recommended to some people and will continue to recommend it to others. Thank you Xoom for your services.

Trying to send money to a friend, but it was going to take several days for him to receive it so I cancelled the send. Then a representative from Xoom called and asked why I cancelled the send, told him it was going to take too long for my friend to receive it. He asked why I was sending the money. I stated for personal reasons. The personal reason was I was sending the money through a friend to another friend, which this other friend could not get to a bank to pickup the money.

Zoom has been extremely reliable, fast, accurate and dependable. All the transaction I have made have been delivered quickly, and in order. Never a problem, Xoom dependability is exceptional. I will always use Xoom.

Xoom payments are very simple once the accounts are set up. I use it for repeat transactions to the Philippines and it's quick and easy. The transaction is usually finished within three hours. I love it!

Xoom does a wonderful job and very professional. The only problem I have is with the exchange rate. I usually have a fee for the transfer but the exchange rate is usually about a point below the international rate. But, thanks. I know you have to make money, but maybe a little less.

Hello. I would like to Thank customer service in Spanish speaking for their amazing work. I made a mistake sending money to the wrong account in Mexico Banamex. I spoke to customer service in English many times for like a week & they drag so much asking for a lot of paperwork that I was not able to get (Bank statements from the recipient). They said that without that info I was not going to be able to recover my money right away & I was sending email back & forth. After talking to 2 people John & someone else I dont remember their names. I decided to speak to someone in Spanish. They solved my problem fast & the easiest way possible, they emailed the bank on Wednesday 09/18/19 I believe & by Thursday 09/19/19 I had already an answer that I will receive my money within 5 business days. Thank so much again. You have an amazing staff Customer service Spanish speaking.

Xoom is an effective and fast way to send money to my parents. The variety of locations where my parents can collect the money is very convenient and easy for them. I can send the money at any time and day. This is great.

Sending to my Bangkok Bank in Thailand using Xoom is a much cheaper way to send than money transfer. I will continue to use Xoom to send money rather than money transfer or Moneygram. Thank you very much.

I have been sending money to Dominican Republic for over two years to same person. After all this time I misspelled a last name with an N as opposed to an R. For some reason Caribe Express decides to deny my recipient the money I sent after two years. On this day Xoom cleared it up very quickly to solve the problem.

Xoom is a reliable way to send money to friends and family abroad. You just have to make the transactions before noon so that it is received quickly. Very trustworthy. I'm very glad PayPal is also usable with Xoom.

I have been using Xoom aside from western union when I send money to the Philippines. For the most part, I like Xoom because of the various places money can be picked up at. However, I do wish that you Xoom has a LOYALTY PROGRAM like Western Union such as accumulating points for fee discounts on future transfers. Thanks.

I have been using this company for several months and here lately there have been constant delays in my transactions and problems with the correct names being sent even though my receipts from Xoom show the correct names.

Transaction ID: **. Very disappointing! My husband initially tried to create an account but for some reason or other, couldn't create it successfully, either he didn't receive the confirmation email or he didn't receive the forgot password email, etc. Then I created an account with my email id. I sent them every document they asked for verification purposes. But, they couldn't verify my account and also didn't give a reason why. On top of that, 2 unauthorized transactions happened the very next day from my bank account!! It was scary! I have been using TransferWise for long with no issues with verification ever. Xoom is absolute crap!

It took me 2 days to get every required paper verified by Xoom, But when I tried sending the transaction, it got declined. I called Xoom but they didn't give me any reason. 4 days later, I tried again and about 10 mins later received an email that it's got declined again. This time when I called Xoom, they said, "There's a restriction applied on your account" but when I asked what sort of restriction even after providing all the paperwork, the lady declined to answer. I asked why the system doesn't block me from doing the transaction if it's restricted and what's the fun of providing you all the confidential info and having the account which doesn't work, she said 'If you would like, I can close the account'. How RUDE!!!

Please don't use the Xoom for God sake - one of the worst experience and worst service I have seen. I had transferred the money from U.S to Canada on Friday. Now it's Tuesday the recipient didn't receive the money yet. If I send the money through FEDEX they will receive to Canada with in 2 days.

Used Xoom. Though it looks like a big name, PayPal is the owner, the service is crappy when you have problems. My funds never made it to my Indian bank account. And the customer care executive just shrugs saying, "We already transferred it." Really bad experience. It is been more than a week and I am still trying to figure to get them to chase my transaction.

Xoom is a crappy service. On 3 transactions, I had to cancel 2 which is 66% failure. Their security department asks for information about my personal life, which is unacceptable. They are not efficient.

I needed to transfer 2K Euro from Canada to Germany. Did some research, found Xoom's website user friendly and pricing competitive (but not the cheapest). Went with them thinking that as a subsidiary of PayPal they are as efficient and retail guy friendly. Opening online account: started fast and easy, clear interface. Their quote on the amount went up quite a few bucks after I spent a typing effort on all the accounts details to initiate an actual transaction. I thought OK, not worth retyping all the info with a competitor for saving a few bucks.

The initial screens and web transfer were easy and well laid out. I was falsely confident that my transaction was in process. The only shaky moments were when they asked for my bank account password. I am not really sure that anyone should give that for an online transaction. They put a hold on the money in my bank equal to the very small transfer (well under $1,000). Within 15 minutes I got a phone call from someone wanting additional information. I told them to email. Which they did. That started a 5 hour back and forth about what sort of confirmation of me, or my account they needed. First they wanted a full bank statement, which had my savings, money market, checking, credit card, home loan on it. Seriously. Then they said they only need the top part with our names, joint acct. Then they said names and the checking account bank #. That is not ever on a statement.

High fees and bad currency rates. Works most of the time but others when you really need to send money may take, forever. They take the money in seconds but takes forever to complete the transfer. When you ask for a refund, they take days to return the money!!! Western Union is 1/3 the cost and better exchange rates.

Not Good. Their rates and Western Union rates are totally off and their fee is high. You lose a lots of money through local exchange rates compare to sending through other companies like Remitly and local exchange rates. For example Remitly is giving me Rs.156 for $1 and Xoom giving me Rs.135 for $1 plus Remitly charge $2 fee and Xoom charges almost 3 times more like $5.

I sent $230 Canadian to US $170. They sent me an email confirming the money in the recipient's Bank. No money never arrived nor they notify me. They request screenshots from the recipient's account to show the money was never there. After I sent them, they discovered that the money was withheld by the "partner" in US, whoever that is. (The screenshots were not necessary.) Now, they are requesting a color copy of my passport and social security information. They already have my full name, address, phone number, credit card information. What are they doing with all that info? Who is going to handle that it? And how? Because I refused to give more information, now they are saying that their "Partner" may not give the money back. Be careful with this company. It may work well for other countries, I don't know, but Can to US I would said is a nightmare.

I tried to transfer a small amount of money ($100) to a friend in India, a man I have known for over 10 years. He is attending college studying to be a lawyer and sometimes helps support 5 Christian pastors and poor children with the money we send him. I was told by two reps, including a supervisor, that we could not send to him because he would be considered a charity because of his giving to the others. If he was related to me they said it would may make a difference but they had to validate it before approving the transaction. He is not related so I guess we can't send it. In fact, I received an email from Xoom saying my account had been closed. So, if you are sending to family you're okay but if sending to a friend be careful you don't mention anything about them helping someone else with the money.

I have been using Xoom for over 4 years but had the worst experience recently so watch out before you do a transaction. They say 24 hours but it takes more than 5 days for money to reach destination account despite clearing all security checks in one go. It has jeopardized my relationship with my creditors. It ruined it as I trusted Xoom to provide a prompt service which never happened. Did a transaction on 23/8/2019. It’s reaching my destination on 28/8/2019 despite my follow up for 5 times and providing every correct detail. They did not do anything to speed up my transfer, they simply denied it. So please watch out and be mindful when using Xoom. Example: If you use a debit card for $2990 they charge you $89 as the fee to withdraw the money from your debit card. Thanks everyone...for your patience to read my experience.

I contacted you two times regarding this transaction. Yesterday I was told my mother will receive her money in 2 hrs. It didn’t happen. Then I called again today cause you sent me an email saying it was canceled due to Chase not paying for it, which I found odd. You locked my Xoom account and I couldn’t log in for no reason. I called Chase and said you never even try to collect, no money were withhold and there is enough funds to pay for this transaction. Since I caught you guys lying about my transaction and having my bank on hold I changed companies and will never use you again. I am not a freaking narco, thief or money laundering which I am pretty sure you have not problem with those people. I will give you my public review as I am giving it now. Thanks God you are not the only way to send money to my mother for her monthly food and expenses which I have been doing for the last 20 yrs. So goodbye and thank you for nothing.

Avoid this terrible service at all cost. I have a very high credit rating and was completely blocked from this transfer. Since I was described it as paying for my daughter's rent in Amsterdam they first blocked the transfer because I couldn't "pay on behalf of someone else" --- even my junior aged daughter. Both agents I spoke with could barely speak English and they failed to understand what I was saying. Later they asked for my driver's license and still rejected it because they didn't get everything that was needed and would not tell me what was missing. I STRONGLY RECOMMEND YOU FIND A BETTER OPTION WITH SIGNIFICANTLY BETTER SERVICE. The phone support was the worst I have ever experienced!

In the past, Xoom has been efficient in money transfer from US bank account to Indian bank account. Last week (10th August 2019) a transfer that was initiated 5 days ago is still in Progress. On talking to customer care, all they say is partner system has an issue and will be resolved in 24 or 48 hours!! This is ridiculous! Cannot rely on XOOM transfer anymore.

I have been with Xoom past 5 years. I needed $9000 in India urgently. They claim to be instant. I even spoke to them before sending that I need this money. They said, yes It will be instant. Since Thursday Aug Aug 8 and today is Tuesday. Money has not reached. When I called, all they say, I will be notified by mail. Money from my US bank account was debited on Thursday itself. They were so rude. They asked all possible information you can think to verify who I am. My American passport, my bank account, my driver license, screenshot of live bank account summary page. Money is price of paper, if you can’t use it on time. Shame on Xoom. Stay away, if you need money urgently. Remit2India is better. It has better rate too.

Tried Xoom for the first time to try to send money to the USA. Filled out the initial info and paid thru my PayPal account. A while later I received a phone call, allegedly from Xoom, on a 800 series phone number with now caller info, so unable to confirm it was Xoom. Caller then started to ask a bunch of personal questions. As this was similar to scams I refused. Caller said to call back and gave me a phone number that I was not able to confirm it was from Xoom. Then I got a text saying that they would cancel the transaction.

I needed to transfer some $$ to a friend in Mexico who assisted me with buying furniture down there. After doing the transfer online I received a phone call and was asked about 15 questions, many of them redundant. Two days later my transfer was cancelled because I had put the wrong banking info in by mistake. My bad. After I sorted that I did a new transfer and received another phone call asking a whole bunch of questions again which I answered. My transaction was again cancelled. I phone customer service and was told that there was a security issue. I explained about the first transfer etc and was told that my case would be escalated to another department that determined security matters. LOL. All of this was unbelievable to me.

I noticed there was a fraudulent transaction in my Xoom account on 21st July 2019 5:35 a.m. I noticed the fraud transaction in the morning around 9:00 a.m. and immediately called Xoom. Xoom customer service asked to submit affidavit. I filed the affidavit and they informed that they will reply in 5 days. After nervously waiting for 5 business days I get a reply that the claim is denied due to insufficient information. Meantime I saw in my account unknown recipients with the same phone number added in my account. This was a clear case of my account hacked.

Very disappointed this transaction was put on hold again. I just sent 575 on the 25th to this individual and another 170 on the 29th and both went through without any problems. And now this hold. This individual needs the money for a project he is working on and now it's put on hold because of this. It was very critical to get this to him so he could get this project done. Have been using you since March 2018 and had several delays along the way which to a degree is understandable. But when I sent the previous 2 times and no problems, I figured no problem either. Boy was I wrong. For the most part you would have gotten a 4 or 5 star rating but since this was critical he receive this for his project on time but now he won't, the ratings is only 2 stars as it was critical he got the funds promptly which won't happen now.

I was sent money from this service on July 18. I received an email stating that the money was sent. I receive another email that the money is in my account the next day. Eleven days later still no money in my account. I tried contacting customer service. They refuse to rectify the issue or even forward me to or give me the name of a manager or supervisor. The rep said her name was Cheryl with a thick East Indian accent.

Very disappointing. I had been with Xoom for years and nothing of this happened before asking for an ID of my mother-in-law when they don't have access to internet. If is a new regulation or policy of the company thanks for everything it was my last transaction.

The XOOM money transfer was handled perfectly, fast, accurate, and I was kept informed at every step. Many thanks! I will reccomend XOOM Money Transfer to anyone who needs to send money to other locations...

This is my last transfer, the following one, I could not complete so much year with you asking me for social security or a copy of the passport from the Americas that because I was upgraded. I did not like that.

Shalom, I appreciate the easy to use features on the website. The service was efficient, I think Xoom provided exceptional transaction details as well. It's impressive that Xoom has a extensive relationship with other countries and the transactions are secure.

Transaction was quick, easy, and flawless. Receiver was notified via text message when the money was ready for pickup at the bank. And sender was notified via text messages of all the stages of the transaction including the completion. Thanks for helping make life a little easier!

Every time I spoke with someone I had to explain everything again. Then I was told I can not do business with you. I also noticed that your no fee is a lie. The exchange rate is higher than what you are giving in the payment so you are deceiving people. I was able to go to Western Union and send funds with no issues for a fee but the amount sent was higher than you with no fee. I have advised my relatives to not use your service.

Been using Xoom maybe 7 years. Anytime I want send a money I get a delay in service, having wait 3 to 4 days for my money. It's becoming undependable service, especially in an emergency. Many friends encounter same problem, now. Calling about it or try get the issue resolved is just waste time, no one fix the problems. Just gives excuses.

I was happy to find the non fee wire transfer by using Xoom. My first wire transfer order using Xoom went smooth sailing and arrived so quickly to the beneficiary account. The exchange rate provided was also great. But then I was going to use the same service by Xoom to the same beneficiary this time the exchange rate the Xoom quoted me was not great. I used service from Transferwise so often and even with the fees TransferWise still giving me the high exchange rate. If Xoom can compete with the rate transferwise given me, I will without hesitation going to use the service from Xoom again. In other words if Xoom provide me with no wire fee service with better rate than the transferwise exchange rate I will be back using the Xoom again. Thanks.

Great service. I been using Xoom for few years now and never have trouble. I have to claim one transaction that has nothing to do with xoom. Despite that the people working on my behalf I will keep using xoom. Great service.

I have been a customer of Xoom for a long time. Using always the same card for making my transfers. Last time for no reason at all, my card wasn't accepted and NOBODY of your customer service team, could help me.

It seems like the more frequently I use the service, the slower the processing times. When I transfer once every couple of months, transfer goes through same day. When I send 2 or 3 times a month, it takes 3 business days to clear even though sending to the same person from the same account.

Transaction for money transfer to Mexico. Thank you for providing this great service. It is a safe and easy way to send money overseas. I am happy that it is affiliated with PayPal services. I am very satisfied with the customer service as well. Thank You, A.

I am very happy using XOOM.COM to transfer funds to Peru, it is done fast in all the modalities [cash, deposit in bank account in different currencies and countries] and the prices are great. In several occasions I have done 4-5 transfers in a day and they normally are done generally in 1 day and depending the bank used will take 2-3 days. Lot of communications and easy to track your transactions, in case you have any problem the customer service will resolve it in 24 hours!

I have been using this service like on a weekly basis since January 31, 2019 for money transfer to my fiance in Colombia.... ALL transactions are smooth and right in time.... This is the BEST of the BEST....

I have used Xoom on several occasions when I had to send money to India. I have never had any sort of issues with the service. I am astonished at the speed with which money is deposited into the recipient account. Xoom service is extremely ease to use.

I have been using Xoom for quite a number of years now and I have never had a bad experience. With Xoom I know the money that I send our family back home will receive them in a matter of minutes. I will not have it any other way! It’s simply the best?

I send some money to my mother in law in Mexico however. When she went to pick it up they told her they couldn't give it to her because her last name was entered twice and that is because it asked for the maiden name and last name. But I had send her money like that before twice and she was able to get it so had to cancel the transaction and do it again. Also it said it was going to charge 2.99 to send it and then was changed to 4.99. Don't know why.

Even though my excellent rate I have to complaint about your partners CARULLA and EXITO in Barranquilla, Colombia. Many times they denied the giving of cash saying they don't have internet or other different excuses.

I needed to add my second account where my pension check arrives also monthly, Xoom made it effective and very simple to change and allowed me to utilize the transfer service uninterrupted and gives me the flexibility to be anywhere in the world during my travels and still make sure my family is safe and well. Thank you so much for your excellent service to your customers.

I love Xoom, is fast and notifies me when transaction is complete. It also notifies the receiver. I can do transactions from my phone without any problems, and it works faster than Western Union. I would recommend Xoom to my family and friends.

We are living in Mexico part-time and use Xoom to pay our rent. Once we set everything up, it is extremely to use. We log in to our account and within minutes our money is transferred from our bank and we can pick it up immediately. The system is very user-friendly and we have never had a problem. I would recommend Xoom to anyone needing to access money from a foreign country.

This breakthrough in remitting funds overseas, XOOM tops all other remittances. It’s easy, fast, accurate never had a problem after so many years of reaching out to our needy friends and family in the Philippines. Customer Service personnel are friendly and extremely helpful when you need them. I highly recommend XOOM.

I love sending money with XOOM. The only thing I don’t like and it bothers me is that every time I send money I have to put all the recipient information again. Before used not to be like this. I love having the app on my phone. It’s very convenient.

For years I always trust and rely on Xoom to all of my money transfers to the Philippines. I am happy with Xoom/PayPal because all transactions I had with them were completed real fast and never failed me when I need to transfer funds. When it comes to transferring money, I absolutely trust and rely on Xoom/PayPal. Keep the good work Xoom and thank you for a job well done.

I'm using Xoom for few years now. Excellent service and deposit delivery. No issues on that. Would recommend to focus the USD to INR exchange rate which is not the best all the time comparing to other online exchange platform and service providers.

Good, fast service. Service charges are perhaps a bit higher than I would like, especially when I have to send multiple transfers in a month. Need more transparency about all costs: buying currency.

Hello, I first did a small transaction of $100 to make sure the account numbers are all set up correctly and have confidence. Later I tried doing $5000 transfer and it asked for SSN, once I entered the SSN, the web page logged me out.. I am unable to log back in to complete the transaction.. Tried thru several browsers and devices! Finally gave up. Not sure how you expect anyone to use this kind of service!! I am still waiting for an email to tell what went wrong.

It's a first class experience in transfer that I have ever used! I would not hesitate to recommend your services anytime, anywhere!! A Wells Fargo account make it seamless to register and use the service. Your recipient receives the money before you even notify the person of the transaction!! Xoom!! Keep up your good service!!!

I am Xoom customer for a long time and my recent transfer was cancelled without any explanation. I have sent to recipient before multiple times. It is very unprofessional to cancel without providing any explanation. I can’t wait until blockchain take over and give control to the consumer hand to manage their money.

Xoom has just been really great with me, they even found an account that could have been a problem and they helped me.... So ty all for your dedicated service. I look forward to doing business with you...

We loved Xoom!!! I’ve transferred to my family in Indonesia many times now through Xoom. They delivered my money instantly, and now all my family use Xoom for all transfer money especially to outside of US. I definitely recommend Xoom to all.

I would love to give you 5 stars rating because you have an excellent service, great fees and fast delivery of funds. However, the only thing missing for a 5 star rating is a loyalty program for us customers that have been using Xoom for many years. Truly awesome service with Xoom.

XOOM is by far the best transfer service I have ever used. Rates and fees are more than fair. Transaction speed is phenomenal. No sooner than I receive my confirmation, I am usually receiving receipt acknowledgment from the recipient a few minutes later. From start to finish most transfers are fully complete in five minutes or less.

After 10 years being a loyal customer and using Xoom frequently, Xoom decided to block my account and reject my money transfer because of some compliance request. After 10 years doing the same thing, why? I think you should select better your compliance target and start became a Global Company. You lost your client!

I love how fast, easy and reliable it is to sent money to our love ones in Mexico. Very convenient can sent any day and time and money is available within minutes or next day. I am very appy with the service and when I had an issue in one of my transaction they were able to cancel and refunded my money would definitely recommend to my family and friends.

This is an excellent service and can be a real life saver when one needs to get money to Mexico quickly and securely. I and the people that I send money to are always more than pleased with how well and efficiently the service works for us!

Really great service. First time takes awhile, but after that, it's super easy to transfer money, and fast. Nice to be able to log in with PayPal too. The Xoom app is really nice as well and very easy to use.

After banging my head against a wall with Western Union and Moneygram (websites that didn't function properly and customer service calls where multiple people couldn't solve my problem), it was refreshing to use Xoom where it worked just like Paypal. Quick, easy, and no hitches. I will definitely use it again to send money internationally.

Xoom is really easy to use and is very fast and efficient. I have tried four other currency transfer companies and this one is by far the easiest, the most convenient and their their rates better than most.

The money transfer to my Spanish teacher in Guatemala went smoothly, the second time now. SOOOO much easier than wiring money to him and much less expensive. I will definitely use it regularly in the future.

Your service is great! I live on the island of Utila in Honduras and frequently transfer money from the USA. My only complaint is that your bank to bank service only allows Lempira to be received in Honduras even though I also have a USD bank account in Honduras. It would be great to be able to select USD as the currency on the receiving end. Thank you.

Xoom is the best service ever to send money to Mexico. Is fast, quick, efficient and it is not expensive. Everything that any customer look for a service Xoom has it. It is the best!! In all of my years as a customer I never experienced any problem. I am very impressed with Xoom efficiency for everything. money delivered, time of the transactions, information about the status of the request. Every single step is very well organized. The instructions to send the the money are quick and very clear. THANK YOU!!!

Best money transfer ever. Being using XOOM for 3 + years. Fully recommend. Money transfer in 30 minutes. Just Excellent service. I don’t use any other service now. If something’s wrong I can call the service number and will answer my questions quick.

Although both sender and recipient were notified that funds were deposited at the bank, we did not know that BPI still held the funds for 7 days, made the recipient's account overdrawn. Lack of communication. When XOOM customer service was called to complain the transaction, Customer Service Rep. said that we should call the bank and complain there. Don't you have agreement with the bank to clear the funds since you already got paid? That's my only complaint, but that is a big one. You need to realize that we send money to our family because they need them ASAP.

Gave you a 5 star rating cause your service excellent. Customer Service are courteous & very helpful when needed. It's been a pleasure doing money transfers without any hassle besides having a security on our personal info.

Xoom service is super. A++++++. Use it a lot; very very good service — I have used others like ICICI etc. Nothing like Xoom. Keep up the good work Xoom. You made this so easy simple reliable and so Quick!!!! Kudos. I am extremely happy and strongly recommend the Xoom service. I am a real customer who has seen the money transfer pains. Not a paid salesman.

Very pleased with this service. I've been using it for over a year now. The funds are being deposited in the destination bank account the same day as they are withdrawn from the source bank, and in some cases the funds are being deposited in the destination bank before they are even withdrawn from the source bank!! With traditional wire from bank to bank the funds are being withdrawn from the original bank, they "disappear" for about a week or so and then they show up at the destination bank. That made me feel very uncomfortable as to what happened with the money.

I’ve been using Xoom now for about 6 years already. I first heard about it from my friends who send money over to the Philippines. When I learned that it was very easy to pick up, as it can be picked up from several possible institutions, I was interested to try it out. The cheaper price was also very encouraging, as we would like to make sending money as cost-efficient as possible. I am definitely recommending it to everyone. You’ve got one very satisfied customer right here.

The location were the money was picked at was very very bad, the service was rude and extremely unwilling to help. I brought my photo of and my tracking number but they required a copy of your ID. A paper copy. So you have to go out of the mall area and look for a place where you can make a copy so you can get the money. Then you have to do several lines to be able to withdraw the amount. A very unhappy experience.

We had been sending money to a missionary in India for many years through Western Union. Suddenly and without warning, W.U. refused to allow it and said they suspected a "scam"! After more than 5 years of helping these needy widows and orphans. We finally found Xoom, which was truly a blessing for all involved. Thank you!

Been using Xoom for over two years now to send money to family abroad. It's easy and fast, morning transfers usually hit the destination account within minutes. Make the transfer, hop in the shower and by the time I get out, money is already on the other side of the world. Would definitely keep using and would recommend.

I really have very bad review and experience from the Xoom credit card transfer. Recommend to everyone DON'T USE it. At the time for transfer shows $4.99 per transcation, later they charged "cash delinquency charge" of another $10.00 extra. DON'T USE XOOM Credit card transfer.

Your system could be more friendly. I had to contact customer service to complete my transaction. She had poor language skills and it was a struggle. It should be very simple without any hassles. Thanks!

In June, my daughter went to Paris and on the way from the airport had her phone and credit cards stolen. For the next two hours I was in research mode trying to find the best and most reliable way to send cash. The reviews online for traditional methods were very discouraging. Then I stumbled on Xoom. I was very reassured by their connection to PayPal.

Unfortunately I could give a rating lower than 1, otherwise I would have. Customer service has a lot to be desired. My account was closed because they said it was “compromised.” However, customer service couldn’t help me resolve the issue and didn’t even offer a solution to fix the problem. I have been transferred numerous times to different people, none of them were knowledgeable to assist. It was very frustrating to deal with your company. You just lost my business.

Xoom is the best, fastest and most reliable money transfer service available today. They are also a PayPal company making them trustworthy. Trust Xoom to safely send money, reload phones and pay bills. Thanks Xoom for being there for people like me.

I am really disappointment because you weren’t able to return my mom and Telmex phone company didn’t get the payment. Due to this problem my parents in Mexico don’t have a line service to talk to them. I have emails going back and front and made numerous calls about this and I didn’t get anything back. When I had other issues I was refunded the money backs Telmex told me they never received the payment. I really think people use Xoom to make sure it’s quick process it was until this last problem we had. Feel free to call if you like don’t think you're ever going to solve the problem.

The speed of execution and reliability of XOOM is fantastic. Never experienced a problem. It takes less than five minutes from time of initiating a transfer to fund deposit to an account. XOOM is the leader in international money transfer.

Hardly I have been so satisfied with a service rendered! I recommend 100% Xoom for anyone who needs to send money to another country!! They are fast, caring and competent! Nothing but good words about them!

I love sending at Xoom coz is very convenient, no hassle at all and they will receive the money in 5 minutes! It’s also very convenient in emergency cases. So happy that I am using Xoom!!!! I will give Xoom a 5 star at all time!

I used Xoom.com twice. First time, I had to start from scratch, read instructions, register, etc. Second time, it was a breeze. Transaction was confirm immediately. I would recommend Xoom. I would use it for further payments. Thanks.

I really like sending money with XOOM. XOOM allows me to send money to family in Brazil every month in the local currency. Many other money services do not allow that.... I would need to send money in US dollars or Euros, not good. XOOM is reasonable fast and trouble free for me. I send money every month with XOOM. Love it.

My transfer to Mexico was a ridiculous decision by whoever imposed that decision. Xoom made so difficult for me and my recipient to collect the money. You were asking for my recipient to send me a picture and for me to send it to you for proof. I didn’t get it. Will never use Xoom again.

This app have been really helpful in my life, it save me a lot of time, just really easy to transfer money to my family at any time. The first transaction when I got Xoom, took a little while to get done, not sure if that was normal for first time customers but after everything it’s been a 5 stars. So thankful for all your help Xoom!!!

The app is user friendly, the communication when your transaction is completed and delivered. The various pickup locations are great. Will try the bank deposit next time. Would have appreciate if the service was available within the USA.

The current dollar rate is not offered and on top of it 5$ fee is charged as well. Adding new recipients is difficult. Sending money to more than one recipient or other banks like Habib bank is not supported at all. Goods: Funds are transferred Timely.

I use Xoom a lot and always had a great experience. Money is transferred almost immediately. I get emails to let me know where I am in the process. Would definitely recommend Xoom to friends and family.

I routinely send money to the Philippines. I have always found Xoom service to be first class. I used their main competitor for a couple years and began having problems that they refused to address. As long as Xoom continues to give me excellent service I will continue to use them.

The money is available for withdrawal by the recipient within minutes. I can depend on Xoom to make the transfer possible. Filling out the transfer form online is easy. Xoom's website is user-friendly and instructions are easy to understand. They are in big font/letters so it is easy to read.

Xoom discontinued my account, never gave a real description as to why! I am unable to get my history from their site, I don’t feel comfortable that they possess important financial information. I would not recommend them to anyone. Customer service reps are foreigners that are not well versed in English well!

It is simple, with sons, daughters, a mother-in-law, grandkids, a sister-in-law, nieces, nephews and a brother-in-law that like the rest of the world occasionally run into hard times a service like this one that is fast, accurate, and dependable. Sure, I'd always like a better rate of exchange but I won't complain, the price is right and like I said, you haven't failed to deliver.

After only one successful transaction (**) with Xoom, my second transaction (**) was canceled. I hope my account can be reopened in order for future transactions with Xoom can be completed successfully. Dan

Your speed, your service, accuracy integrity - everything are highly commendable. But I believe, either your company as a whole, or some SOB employee in your company ‘selling’ customer info. That’s why every time I use your services within few days fake social security administration, or tax accountants etc continuously call my Phone with Indian accents. Posted July 17 2019.

Getting everything set up to do multiple transactions is a pain in the butt and an extreme bit of overreaching for personal information. I give four stars because the site is user friendly, the transaction speed is great (sent to China). If not for the excessive personal information I would give five stars.

I used this to send money to foreign friends instead of WU. Bank to Bank. They closed my account because. One person scammed me. I realized it was my problem, but you decided to close my account. No appeal. Nada. No I do not recommend this.

At first wasn’t impressed with but customer service is excellent and helped me how to use the app and now it’s a breeze. I’m very happy with this service. It’s simple, easy, efficient and FAST??? Go Xoom!

Always use Xoom because my money is transferred to my family immediately and with the best exchange rate on the market. Also if I have any problems I can always call and someone is available 24/7 to help me out.

As I'd written before, your service sucks! You promised "almost immediate" transfer of funds and yet it took 3 1/2 days for my daughter to receive much needed funds. And your customer service is likewise lacking in credibility as I contacted you several times to ask 'when' and finally after 2 days was told that the transfer was processed and I'd receive an email confirmation when funds were actually transferred into her account, I never received that email and my daughter received her money too late! Never again. It's WorldRemit for me. R.

Xoom was amazing for first few transactions, but after that they started taking forever to transfer the funds. They promise to transfer money to India from minutes to 4 hour depends what bank I send to, but every time I make a transaction they take 3-5 business days. Honestly, I'm frustrated with Xoom. Already considering other options.

I have been using Xoom as my primary transfer money service for years now. The hassle of going to a brick location of Western Union before I discover Xoom was something I was not looking for, long lines and the amount of time to expend just to complete an order was unreal sometimes. With Xoom everything is smooth once you set up your account and with multiple choices of locations for your recipients to pick up the money transfer make it a swift transaction. The BEST service so far.

I have used Xoom several times over the last two years and while I still use it, I use it less often. First, the transaction shouldn’t take days to complete in this digital age. Second, when there is an issue, Xoom customer service is located in the Philippines, which isn’t inherently negative but the connection at times makes it difficult to communicate. Even when you do communicate, there is nothing customer service can do to help or expedite your transaction. They essentially can convey little information and act as cheerleaders. And one other thing about Xoom customer service, apparently they will not get off the phone with you unless you give them permission to do so!! There is no point in calling them - very disappointed!!

Why do Bank to bank international transfers when you can Xoom it in minutes? Xoom saved me bank fees and time when I got into a bind in another country and I was unable to do bank to bank transfer! I got the money Xoomed in less than 30 minutes with up to date transaction updates from start to finish!

Xoom is a pleasure to use, especially after the horror of using Western Union, which became very complicated and super expensive. It's super simple and you send money around the world from the comfort of your computer or phone. I hope they make the service available in the States soon!

I couldn't send money to Jamaica without sending bank records and financial statements - not going to happen. We have an independent contractor living there that does work for us. I had to find another way to pay her. Very disappointing.

Xoom does instant transfer BUT only up to $2000-$3000. I tried sending more than that in one transaction and took about a week to transfer. So it’s fast only for small amounts.. It’s there but not 5* yet.

This is the most reliable money transfer platform that I have used to transfer money to my family safe and fast. Since it is a PayPal company you can trust that your data and access are not compromised.

Xoom is undeniably the best money transfer service. I have used others such as money gram which are just not competent or efficient at satisfying their clients. Xoom is easy, fast and most importantly, convenient. I will use Xoom for life and recommend it to everyone!

Eight days to transfer money to Ukraine - too slow. Submitted the transfer July 8, pricing was very attractive (literally 7% better than Western Union), but even after money were withdrawn from my bank account, transfer was on hold till July 16. Called them - agent claimed they did not receive money from my account. I know from other contacts, if money left - it means the other party received them that day.

Xoom is a dominant market company who has not any regard for customers. They employees has no idea of their own policies or where and how they do the money transfers. They cheap out the call centers, were in Spanish is excellent and courteous, in English? Is different. They do not give you a supervisor. They do not tell you the truth. They don't know their product. I decided call the main offices here in USA. That was 3 weeks ago, still waiting for a call from management and probably will never happens. Just tired of horrible service. They do this because they are dominant on the market, but because I have choices I already closed my account and now I'm using other company who do the same (sent money) and never again I deal with Xoom.

This service is the worst that you can ever imagine. Stay away from this place to send money. I tried to send money and I was told that it will take 1 to 3 business days. So I told them to cancel, but they never canceled, instead, after 7 days they completed the transaction and say it that it was already to be pick up. I told them that I didn’t need it because I already sent the money with another agency, that only took 15 minutes. I had to borrow money from someone else to send the money and then I would pay the money to this person with my refund.

For years I used Xoom to transfer money from myself to myself abroad. I had to stop because it became unstable and unreliable. I used to be able to received money from my bank in the United States to my bank In Peru on the same day. All of a sudden, it starts taking 5 days to arrive making the service not worth it anymore.

They are not what they advertise. The estimated time of fund transfer is all wrong. I ordered a transfer expecting it to be in 4 hours, as given on their website. Then after initiating the transfer, it gave me 3 business days (after calling them up) and now when I call them on the 4th day they say another 3 days. Imagine if your transferred fund is for some mortgage payment or some kind of direct deposit?? You are defaulting!! Writing this review to make people like me aware of such fund transfers wherein the service provider makes it look all attractive till the time you are not purchasing and once you do; welcome to the trap.

This company makes it seem so easy to transfer funds. I sent money June 20th and it is now July 1st and still nothing transferred in. I called to see what was going on and the only response I got was that they needed the people I was sending Money to to give a bank statement. There is no way I would expect them to give a bank statement, nor would they. I sent a rather large amount of money for an upcoming trip and this is quite concerning that they just wipe their hands clean when the transaction says "complete". It is indeed NOT complete. I will never use this service again. I cannot believe PayPal handles their business this way.

Horrible company. They held on to my money for 3 weeks and did nothing but cause more hassles after each phone call. Never got the transaction done even after we filled out paperwork 5 times to two different remitters. This place is a rip off. We are very unhappy with the level of customer service with this transaction. Our money was taken out June 13th. First I get a notice to fill out a form from Victoria then another request from JMMB.

I am in the "process" of transferring $200 from my US account to a person in Dominican Republic, are pickup at Banco Popular in Dominican Republic. It has been almost a week now and the money is stuck at Banco Popular in the Dominican Republic. The weak point in Xoom is their banking "partners" in foreign countries. Banco Popular in Dominican Republic was listed as a Xoom partner on the Xoom website. I did a money transfer to this bank because I know of Banco Popular and assumed there would be no problems using this bank.

I tried a small amount of transfer to friends known for 20 years in India to ensure it went well. It well through easily. Great idea and way to work I thought. Did another large amount. Next day was phoned by them to verify details, which I cooperated fully and which I expected. Next I received an email saying my account was closed and transfer cancelled referring to user agreement. No explanation. I tried appealing and calling to no success. I don’t understand and they wouldn’t explain. RUN FROM THEM! DO NOT USE! PAYPAL SHOULD BE ASHAMED!

I have used PayPal for years so had no qualms about trying their new service - Xoom Money Transfer. Where you are sending the money seem to have some bearing - number and types of pick up locations - but customer service when there is an issue is sorely lacking. Sent a transfer to Jamaica which is now 5 days ago and still not able to be picked up. Agents keep saying they will contact the vendor and update me. Not even a basic email to say "we are awaiting an answer". Recipient has gone to pick up multiple times - all unsuccessful - and each time having to pay a fare to get there...But of course that is not Xoom's concern. I am now told it will be ready tomorrow. I am not holding my breath. Cancelling means almost another week before I get my money back but that will be my next move. Needless to say, I am very disappointed with this service but happy to learn this before using it for an occasion that may have been urgent.