Xoom Money Transfer Reviews

They rip you off in giving you the worst exchange rates. It may take a little longer to transfer vs Ex or Xoom, but there is no hassles if you go with OFX. Give OFX a try if you want greater service, better rates and no monthly caps on sending.

#Xoom #Paypal the worst. They take days to process your transaction, and your transaction will be stuck until you answer a bunch of "security" weird questions. Then, they easily said "your transaction is cancelled", even they banned your recipient who could be family or friends. No more business with Xoom PayPal at all.

I'm experiencing the same issue everyone else has. I recieved a 120.00 and tried to have it sent to my bank account, iI have NOT recieved that transfer yet, even though it says 30 min. Now it is saying 10/10/24. They also took the amount I was transferring to myself from my bank account, now they have 240.00 of mine on hold. I WILL NEVER use them again. I will NOT recommend to my friends either.

Muddled customer emails that tell you to contact them, but not that it has to be by phone - I wasted time emailing them back and hearing nothing. A verification process that fails to allow for the possibility that people might know each other without having met. I was hoping to set something up that's swifter than my local bank, who have twice processed these transfer for me. Not impressed and won't be back.

This is the worse company ever. They like to steal your money. Won’t give you a refund, only transaction fee back and keep your money. Then play stupid and not pay your money back. It’s a joke. Don’t use ever. It’s the worst company ever. Gives Paypal a bad name.

Xoom is not good for normal money transfer like Moneygram, western union and Remitly. I think after PayPal took over it changed, but no. My last 2 transactions to India still in Delay mode. So same like ** people we ** people also no use Xoom no more. From July 7th 2024.

Worst company and even worse customer service. They canceled my transaction everytime I try to send my mom money. When I called to ask what the issue is all they said they were sorry for the inconvience but we can't help you or disclose the reason due to company policy. When asked what we can do from our side to help this transaction go through, they say, "You have been violated and can not use our service." How can you have violated a service you have not used. Very shady and screams SCAM!!!! No manager or supervisior came to the phone after multiple requests. The customer service person has a heavy accent and crying children in the background. AVOID AT ALL COSTS!! DON'T WASTE YOUR TIME OR MONEY!!!!

I am extremely disappointed with Xoom, a PayPal service, due to their unresponsive and immature treatment of customers. I recently made a money transfer of $1250 USD to India, but the funds were deposited into the wrong account due to an error in the account number. Despite numerous attempts to resolve the issue, Xoom's customer service has been absolutely terrible. Each time I call, a new representative picks up, and I have to explain the issue repeatedly. Not only do they fail to provide adequate information, but they also seem indifferent to solving my problem. This level of service is unacceptable, especially from a company as large and reputed as PayPal or Xoom.

I've used Xoom countless times to transfer money from my account in US to a known recipient in Brazil but I'm having issues now. I initiated a transfer of $5,827.30 to a recipient in Brazil on June-17. The transactions normally take 24-48 hours to complete, however I was informed by Xoom Compliance that I needed to provide proof of my income and proof of residency in order for them to complete my transaction. I provided all the documentation required immediately and they haven't completed the transaction yet. I've sent e-mails and called multiple times to follow-up but they tell me their compliance partner in Brazil is not responding. Compliance manager Kevin (He said he can not provide his last name due to security reasons) told me he doesn't have a timeline on when this will be resolved and there's nothing he can do but wait for the partner to respond. I've been waiting for 10 days

This is the worst service I have ever used. I tried to send money to my father for his birthday, but they accused me of violating the rules and didn't give me a chance to appeal the decision or provide any evidence. Do not use Xoom if you don't want to waste your time and be disappointed. My rating is 0.

Had to wait for almost 3 hours to speak with a manager. Neither the agents nor the supervisors had answers to why the transfer of funds was completed after 10 days. Managers refused to come on the call and I had to stay on hold for hours. If transferring money to loved ones is important, especially when it's urgent, suggest you find another service.

Full of hassles and runarounds. Had to contact customer service after not receiving my wire, was redirected to the verification team, then to members at paypal, directed back to verification team, once more to the paypal team, an hour later and still nothing is resolved. Save yourself the headache, use a different service.

XOOM is the worst! After stealing money from you by giving less money than the actual value of the currency you want to send money (i.e the Mexican peso trades at 16.99 per 1 dollar now, yet Xoom will give you 16.61 per dollar, that’s stealing your .38 cents per dollar!) in addition they will charge 1.79 dollars fee, even if they say they will not, in tiny dimmed letter then they will disclose that and will assume that it is part of the exchange rate but it is not! DO NOT USE XOOM, use another one.

I sent myself money through Xoom based off of PayPal suggestions that it would be minutes to a few days. It has been over a week now since they took it out of one account and I still don't have it so instead of being able to use it where I needed it I don't have access to it at all. I can't find a number to call or a reason what is going on. Hopefully they return my money to me soon. I will never suggest or use this so called service again. I'm just hoping I can get my money back at some point from them.

I don't like it. Exchange is not good as others. Paypal is cheaper. Other sending money companies give more countries money than Xoom. I not find any advantage sending money thru xoom. Western Union give you more money.

I initiated a transaction of $2,000 from the USA to India using Xoom.com (a PayPal company) on April 1, 2024. Despite Xoom's confirmation that the money was deposited into the recipient's Bank account in India, the funds have not been credited. Concurrently, the amount was deducted from my USA account. Upon contacting Xoom customer service, I was informed of a technical issue affecting not only my transaction but also hundreds of others. Despite this acknowledgment, there has been a significant lack of communication from Xoom. As of April 10, the funds have neither been credited to the recipient's account in India nor returned to me.

This has got to be the absolute worst application for transferring money I’ve ever seen and used. I set up a transfer that said it would take 35 mins to process and be available to the recipient. Coming up on 24 hours later and no deposit, I emailed them twice about 8 hours between emails. They responded the first time with a generic message that didn’t answer my question, and the second email was ignored completely. I decided to just cancel since it hadn’t moved beyond doing security checks on the recipient account. It’s been approximately 5 hours since cancel and still haven’t been refunded what I was attempting to transfer and can’t get any answer to where my money is and when I should truly expect my money to be refunded. I wouldn’t recommend this service to anyone that’s hoping for quick and easy transfers because Xoom is the epitome of just that.

One of my family members was in urge need for some money. I decided to use Xoom as the provider for transfer. I used the Xoom app March 27th 2024. Today is April 1st 2024 and after calling and waiting 45 minutes I was told that for some reason is still in clearing. Not recommended if someone is in need of urgent cash.

I used Xoom few times to send money to India. Two times before my transactions were doubled - sent the same amount twice. First time it doesn't indicate transaction was processed then you press another key it sends exact amount of money the second time. By the time you check your bank transactions you realize the 30 minutes have passed and there is no way Xoom can reverse the transaction. There is also no live customer service rep to speak to about issues. NEVER using this again. Western Union it is.... Ugh Ugh Ugh.

Terrible customer service. They don't care if you are in a roaming call and put you on hold and don't even resolve the issue. I will never use them again. I had to call twice for the same transaction and I was never able to send the funds. First agent said that account was verified but next day I had to call again and funds were never sent.

Don't use this service, they will hold your money for many days and ask for documents and documents...Only when you call to ask....And in the end, the money never arrives. Their business is to hold your money while the currency rates change so they can make more money in the exchange. Avoid many headaches, do not use them.

Contacted them on 14/2/2024 regarding a blocked payment. They block any payment for a million of different nonsensical reason. Can be anything that they decide that is suspicious, also if you log in to Xoom 2 times in a day. Absolutely nonsensical procedures.

I do use Xoom when my friends, family, or I am buying an item, and they do not have PayPal, there has been little issues here and there but never a big problem until today. I spoke several times to them, never straight answer, I spoke to Donaldo in San Francisco. Terrible customer service, I even requested to talk to a manager. To make story short they give you the runaround. Never comes with the real issue. They delayed one of my transfer (for my security) however do not expect to have real answer from them, even they froze my PayPal, problem solved in 5 minutes with PayPal customer service. They do not care about their customer, for me the only reason they survive it is that they are associated with PayPal. Avoid if possible.

My wife used Xoom to send money to family in Brasil and found it to be "ok". I decided to also give Xoom a try. I went through their full validation process to increase my account from Level 1 to Level 3. Which required me to send my ID, Tax Records, and Bank Account information. 3 weeks later I went to send money and was asked to validate my account again. Xoom's webportal would not let me upload my documents through the secure site, and I tried from multiple computers and the app on my phone. I spoke with their "customer support" team to let them know the site would not allow the upload and was told it must be an issue on my side, and that I needed to send the documents via email. After sending the documents and speaking with the Customer Verification team 3 times, including a supervisor, my account still wasn't released and my transfer was cancelled. I was told additional documentation was needed.

This company takes 3 full days to collect money from your U.S. based bank account. Then bides its time to post the cash to your foreign-based bank account. The Filipino call center advises you that "it takes 3 business days". Give me a break. All ACH and EFT transfers in the U.S. post at 3 AM EST. This is a West Coast based organization. Don't trust these crooks. They are out to screw you. The best choice is REMITLY based in the good old USA. Forget all others. I am not getting paid a commission to promote this foreign exchange service. It delivers.

They promise transfer in minutes but then the transfer hits some "technical issue" and they say that it will resolve by itself in few hours. But days go by and then you have to call them and then they ask garbage questions before finally cancelling your transfer WITHOUT leaving any record in your account. If you ask them to cancel the transfer instead of waiting then they say that it's not possible to cancel leaving you hanging. XOOM is a crooked company. I took my business to Western Union where I did not run into any problems.

It is already the 5th day, money is not reflected yet in the bank. Called up customer service several times and they will recite their scripted reasons, no action. I already sent them my bank statement showing the amount was deducted. Still not sufficient. No action.

I made a transfer on Dec 1, 2023, 12:54 PM. This was my first time using this service. I waited several days on Dec 5, 2023, 3:00 AM I got a email saying it was deposited in my bank account, I checked my account it was not. I spoke to my bank. They didn’t have any deposit, I reached out to both Xoom/Paypal. They want countless verification including a bank statement. I complied and still it’s nothing but endless circles. I still don’t have my money.

I tried to send money internationally and they cancelled the transfers. On calling their 800 935 7154 number they asked me a lot of unrelated questions. How is the recipient related to me? Why am I sending her money? Is it her birthday? And so on. At the end of it they still did not allow the transaction to go through!

I used Xoom for 3 years sending charity money to the Philippines, Vietnam, and Laos. All my recipients all said Xoom partners were rude. This week was final straw. The Xoom partner in Laos said my recipient that money was already picked up. Shortly afterwards, the Xoom partner ask for my recipient's signature and ID. My recipients ask why they needed the ID and signature if the money was already picked up. It is likely the Xoom partner was trying to keep the money for themselves. I contacted Xoom regarding the rudeness multiple times and recently contacted about the potential theft through Xoom's online email. I have yet to receive a response from Xoom regarding any of the complaints. I will be using MoneyGram from this point forward. Stay away from Xoom. They partner with CROOKS and refuse to address complaints!

These people are awful. They are nosy. It’s none of their business why? to who? and why? I am sending money to my friends or relatives. They blocked my transfer for no reason. I am a federal employee. I have all my credit card set up. I have a permanent address. I’m a homeowner, etc. so why they offer a service that they can’t comply. I don’t like Paypal. I don’t trust them. Now is worse. Will never use them again.

Paolo the rudest most unprofessional representative I dealt with in 6 Plus decades on earth. Horrible service, 1 hour on the phone, promises, promises, never lets the transaction go through and disconnects me with no explanation. Rude and disgraceful. With a million other ways to send money I will never use these horrible people or their disgraceful Representatives again. They should start by firing him.

I had the same experience with many of the 1 star reviews. I used Xoom in Paypal for transferring money to other country and the transaction was canceled automatically by Xoom. The customer rep keeps asking for my bank statement even when my transaction is using Paypal Balance. Very fishy! I ended up using Western Union for my transfer.

I made an initial transfer with Xoom, which went well; however, after trying a more considerable transfer of $2000, things went downhill quickly. The expected time for the money to make it was 4 hours. They also knew I would need to complete some additional verification that takes at least 24 hours, so they were being deceptive in my opinion. Why would you only know a customer needs additional verification after they decide to hit the send button.

I had a rather challenging experience with them. I've been a loyal PayPal user for years, and I recently used it on Xoom to initiate a transfer to my personal account. However, things took an unexpected turn. After making the transfer, I was asked to provide proof for verification purposes. I promptly submitted the required documents, only to receive an email stating that my verification had failed.

They will block almost every international money transfer! You call them and go through the same oral verification process each time. This time it was even more frustrating. Have to upload bank statements and they wrote to me saying that my account is now fully verified and that I should not have such holds going forward. Well, NOT true! This time the website was wired - when I clicked on the upload document button, it said nothing is needed at this time. So I called their humans who are like robots and hard to understand. I think they were telling me that the issue is now with PayPal and I needed to call them and go through a verification process. I thought they are the same company! Anyway, it is very frustrating and annoying!!!

Xoom is a company that now handles fund transfers from Paypal to banks or where ever needed. Recently I had funds transferred to Paypal with whom I have been a customer for years. Today I tried to transfer those funds directly to my bank account on file using the passwords I had established with Paypal. I even used the double verification having a code sent to my cell phone, and had Paypal verify the code. But when I tried to have the money transferred, I discovered that Xoom would handle the transfer and required still more information, even though that information was in Paypal's files. I filled out the information and completed the transfer. Or so I thought. Moments later Xoom cancelled the transfer with no explanation.

If their service works fine, but when it doesn't, they suck and won't solve the problem. First they claim they can't confirm my identity, despite the fact that I have been using their parent company Paypal for over a decade. They refuse to tell me how to get my identity confirmed. They then sent a report claiming they sent the money. They refuse to correct the report. First email is ignore but I have a 4 week old case file. Second time their AI sends a computer canned response that doesn't address the problem and creates a second case file, claiming the problem is solved. It isn't. Third time get another 3rd case file number and no response. Won't help on the phone, won't respond to emails.

Please do not use this service. I just lost 11000 dollars. There is no security, a hacker got into this my account, created his contact and wire transferred money from my bank. I am without a job and this money was for my daughter's tuition. If XOOM is hearing this message please refund my money. I have not authorized this transfer. I have got scammed and my family is grieving this.

I have been trying to send my money from my Paypal account to my Bank account and they keep demanding files, proof of source of income! Well why there was no question when the money was transferred to paypal? I have uploaded all the files and still waiting! Why a financial institution can not query bank information and verify! Terrible experience, will never ever use Paypal or Xoom! Just avoid this company and use others!